1 Helpful Vote
Sail Date: April 2019
I had many great things about Emerald waterways and their ships. Once i realized that they were owned by The Scenic group, i knew I had to check their ship out. Danube Delights was the first river cruise that i have ever been on. I ... Read More
I had many great things about Emerald waterways and their ships. Once i realized that they were owned by The Scenic group, i knew I had to check their ship out. Danube Delights was the first river cruise that i have ever been on. I wanted to do this one as I was told that it is a great cruise for beginners and most people can trace some family heritage to that area. I was not disappointed with my choice. Not know what to expect, I was really surprised at how much detail and organization the cruise director had. He had us well prepared for what we were going to do the next day and where to be when it was time to go. Between the cruise director and the activities director, you had a ton of choices for things to do to fill your morning, day and evening. The food and the restaurant were amazing. The staff absolutely made sure you had more than enough to east and drink. If you somehow left hungry, it is your own fault. I was amazed at how many of the staff members knew the guests by name and what they drank. The front of the house/hotel staff has embrocation and disembarkation down to a science. It only took a few minutes each day to unload the entire ship The cabin was awesome. Plenty of room for everything. It is like a nice hotel room in the states... a little bit smaller but very nice. Very sleek modern design with A/C great for American travelers. The bathroom/shower is a little small, but i am a big guy and I was still able to use it without much effort. Even thought he shore excursions are very planned outwith guides, you have plenty of free time to take care of all of your shopping needs or go see something that might not be on the tour. They are also extremely flexible if you do not want to go on the tour or if you wan to break off at any point The nightly entertainment was great. The entire ship was engaged and having a blast. I would absolutely use Emerald again for a river cruise and recommend to anyone Read Less
1 Helpful Vote
Sail Date: April 2019
This was our first ever river cruise and will be back for another. Service from the time we were picked up at the airport until final departure from Prague was excellent. The ship was clean, spacious and an absolute dream to be on. The ... Read More
This was our first ever river cruise and will be back for another. Service from the time we were picked up at the airport until final departure from Prague was excellent. The ship was clean, spacious and an absolute dream to be on. The choice of foods and dining experiences was excellent. The one thing that stood out was the food services personnel. I would rate them at 150%. We joked, we laughed and we all had a good time. An experience to remember. Every port had an excursion. The guides (local) that were provided were very knowledgeable of their town and the surrounds. Their historical knowledge was far above anything that I had ever heard. Entertainment that was provided was adequate and very specific to the location at the appropriate time. The entertainers were professional and very good at what they did. Would I do it again. Without a moments hesitation. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise to celebrate our 40th Wedding Anniversary and because we wanted to explore Central Europe and in particular, to spend a couple of days in Vienna. The whole organisation of the cruise was impeccable from start to finish ... Read More
We chose this cruise to celebrate our 40th Wedding Anniversary and because we wanted to explore Central Europe and in particular, to spend a couple of days in Vienna. The whole organisation of the cruise was impeccable from start to finish and we were very impressed with the standard of the accommodation and the dining facilities. Any comments regarding improvements would be so minor as to hardly warrant mentioning eg. water for the tea machine was never hot enough - but where can you get a decent cup of tea outside the UK anyway? The onboard entertainment was restrained and understated which was fine for us but may not have suited those looking for something more lively. Seating for meals was not predetermined so you could sit wherever you wanted, alone or with friends as you wished. There were choices as to the difficulty of walks and excursions so those who wanted to stride out could do so and those with mobility issues were also catered for. Our Cruise Director was exceptional and always ready to help at any time of day. Given that complimentary drinks were available at lunch and dinner, we found that everything was included other than the gifts we bought whilst ashore. A cabin allowance of 250 euros meant that we could take up at least one of the additional excursions without any extra expenditure. We booked two further days stay in Budapest after the cruise had finished and it was not until we had left the ship that we actually began to spend any money! Altogether we thought it represented excellent value and it would be hard to imagine how it could be bettered. Well done Emerald! Read Less
4 Helpful Votes
Sail Date: April 2019
Highly recommended for value & service. We did all excursions and found the value to be great. Food on board was exceptional. They provided special evenings of local culture & food. A real highlight of the tour. Ship was the ... Read More
Highly recommended for value & service. We did all excursions and found the value to be great. Food on board was exceptional. They provided special evenings of local culture & food. A real highlight of the tour. Ship was the newest in the fleet and in great shape. The port locations provided a great exposure for each destination. This was our first cruise and would definitely go again. The level of training by the staff was great. Our cabin was always cleaned well and timely. Boarding the boat on the beginning was seamless. They also had the disembarkation well coordinated. Our bags were handled and we did not worry about them. The ship provided a great variety of activities to pass the time but you were more likely to be top deck to watch the beautiful scenery pass by. I would highly recommend this cruise line and this particular trip to our friends. Read Less
1 Helpful Vote
Sail Date: April 2019
I am an airline employee and received information from ID 90 and they shared a special that looked like something we wanted to try. It turned out to be really great and we loved the crew and ship! Would definitely do it again. We took ... Read More
I am an airline employee and received information from ID 90 and they shared a special that looked like something we wanted to try. It turned out to be really great and we loved the crew and ship! Would definitely do it again. We took another couple and they agreed it was a great time! The ship was one of the newest, very pretty and our cabin was very nice. Dining was great and even had Hungarian goulash available when we came back late from our private concert while in Vienna.~ Loved the greeting with the hot towels and our cabin was always made up and cleaned when we returned from being out and about! Would we do it again, YES!!! We were invited to sit the last evening at the captain's table. We found Jasper to be quite experienced and would hope to have him lead the ship again should we have the opportunity to be so lucky to have him. Also shout out to Maria, the head of the cabins and we also thought that Balegio was superb at leading all of us on announcements and directions. Loved it!!! Read Less
1 Helpful Vote
Sail Date: April 2019
This was our first river cruise but it will not be our last. When we arrived we were greeted by our cruise director Balazs Varga and processed quickly. Staff was friendly and answered all our questions. We were told this was the first ... Read More
This was our first river cruise but it will not be our last. When we arrived we were greeted by our cruise director Balazs Varga and processed quickly. Staff was friendly and answered all our questions. We were told this was the first cruise of the season, A tour of the boat was given by our cabin Stuart and then were brought to the dinning area. During the entire trip the food was excellent and there was a great variety, you will not starve. There was always a chef's recommendation with wine pairing. Service was excellent. The tours and activities provided by Emerald were very good. One was never bored. Again I would like to say thank you to Balazs he did a great job. He is very knowledge and always trying to help to make your cruise enjoyable. Once the boat was docked it was nice to be able to walk to so many places. Read Less
Sail Date: December 2018
Note: We were supposed to sail on the Emerald Destiny, but because of low water levels, passengers cruised on the Emerald Sun instead. Our Christmas Market cruise with Emerald Waterways was everything we had hoped it would be. We ... Read More
Note: We were supposed to sail on the Emerald Destiny, but because of low water levels, passengers cruised on the Emerald Sun instead. Our Christmas Market cruise with Emerald Waterways was everything we had hoped it would be. We started in Budapest and travelled along the Danube until we reached Nuremberg where we proceeded by motor coach for the three-day extension in Prague. Everything went smoothly from beginning to end, thanks to the cruise director and staff who attended to every detail. This was our first river cruise and we were impressed with the personal attention that the staff provided to each of its passengers such as arranging transfers to and from the airport, assisting in planning activities, providing free use of an iPad on board, etc. There were many items included in the cruise package including tipping, complimentary beverages with lunch and dinner (including wine and beer), as well as many walking tours with experienced guides. My husband and I thoroughly enjoyed our port stops. The ship was docked as close as possible to the towns and cities we were visiting which made it convenient for touring. We were especially charmed by the Christmas markets in Budapest and Prague which offered a variety of local foods and numerous hand-made crafts. The Christmas lights and decorations added a magical touch to the overall atmosphere. The smaller places we stopped at were also delightful. One excursion offered the opportunity of meeting with a Slovakian couple in their private home to enjoy coffee and cake with them. Dürnstein is a lovely town with lots of atmosphere, plenty of shopping opportunities, and you can even explore the castle ruins. Other interesting excursions that were available included a trip to the enchanting city of Salzburg. Prague is a captivating city with its stunning architecture and lovely cultural atmosphere. The three-day extension included the coach transfer from Nuremberg to Prague, accommodation, daily breakfast, and a local dinner with entertainment, as well as the services of a tour guide. We were pleased with our accommodation in Prague at the Grandium Hotel which was only a short walk from Old Town Square. The excellent complimentary buffet breakfast was offered in a spacious dining area, and it included a generous assortment of selections. On this portion of the trip, we were accompanied by a most professional, knowledgeable, personable, and experienced tour guide. He provided a very interesting city tour which included various highlights such as Prague Castle, the Charles Bridge, and a visit to the Old Town Square. I would highly recommend this guide if you are ever in Prague (Petr, pzamostny@bdiscovery.org). We wish to extend a sincere thanks to all the staff and tour guides of Emerald Waterways for a wonderful trip! Read Less
4 Helpful Votes
Sail Date: October 2018
I went on this cruise unexpectedly. My mother and sister had gone on several river cruises but I had not - they always struck me as an over-controlled experience with more focus on the ship than on the places visited. But when my mother ... Read More
I went on this cruise unexpectedly. My mother and sister had gone on several river cruises but I had not - they always struck me as an over-controlled experience with more focus on the ship than on the places visited. But when my mother set up this trip for her 80th birthday I got a chance to see what the fuss was about. Wow. WOW. First off, you do get to see PLENTY! And one of the wonderful things about Emerald Waterways is that they do all of the planning for you: passes, passport review (Enchantment of Eastern Europe goes through 5 countries in 9 days, so this is a LOT of paperwork off my plate), tour buses, guides, the works. Given I'm over burdened with logistics in my day-to-day life, this all-inclusive experience takes a lot of the stress out of planning a vacation. Emerald also coordinates experiences that going it alone can't, most notably an in-home visit for a homemade lunch with a Croatian family. The guides on all off-ship excursions are excellent. If you're a history buff (like me!) you get a lot of history and context for what you're seeing, from someone who lives there and has lived that history. Given how little I knew about eastern Europe in general this was a huge plus for me. I didn't know about the long shadows both the Roman and Ottoman empires cast over this part of the world, nor the varied and nuanced experiences of the Cold War and communism in the Balkans. I went back to the ship each night with a dozen notes for follow up at the library when I got home. The ship itself was exceptional. Service was incredibly attentive - within two days the waiters knew me and my coffee preferences on sight. The cruise director briefed us each night, so we'd know what to expect in terms of activities, local currencies and time changes, menu (more on that later), and was incredibly approachable and knowledgable. One thing that always daunted me about the idea of a cruise was getting lost on a huge boat of hundreds of people. I appreciated the fairly small ship and crew/crowd size (I think plus crew it was less than 200 people). I think this allowed both for better service and easier interactions between fellow vacationers at dinners and on excursions. The food was fantastic. They never overfed you, but I can honestly say my stomach never growled once the entire time I was on board. Dinner was previewed each night with a handout and chef recommendations, the latter of which almost never set a foot wrong. The food was excellent, in small enough portions to not feel overstuffed by appetizer, soup, main course and dessert. "One" glass of wine is provided with dinner, but that glass is constantly refilled by the attentive wait staff. Breakfast and lunch buffets were equally good. All meals included vegetarian options, and the staff even accommodated dietary restrictions on the family lunch visits. My only reservations: I'd have preferred a bit more "quiet space". Even during in the quietest times in the public areas there was music running, when I would have just preferred to hear the lull of the water against the ship's hull. I would have welcomed more opportunities to exchange cash/go to ATMs. While most of the countries on this trip (Romania, Bulgaria, Croatia, Serbia, Hungary) take euros some of the time, each country has its own currency and not all vendors take credit/debit cards. It was quite easy to wind up with a handful of currency on Wednesday that you couldn't use Thursday and couldn't exchange easily. I would also have liked the opportunity to visit a post office to send souvenirs home, but this may be out of an unrealistic desire to avoid overweight bag charges. The short version: would I do again? You bet! You get to see a lot with very little logistics on your part and you only have to unpack once. The food is phenomenal and all of it is included, including tips. The staff can help you with just about anything where you might get stuck, and you go home with unique memories and even more curiosity. Read Less
1 Helpful Vote
Sail Date: September 2018
This was our third cruise with Emerald. We have also cruised with Uniworld and Viking. We chose this trip from Budapest to Amsterdam on Emerald because our previous trips with Emerald were wonderful. Unfortunately that was not quite the ... Read More
This was our third cruise with Emerald. We have also cruised with Uniworld and Viking. We chose this trip from Budapest to Amsterdam on Emerald because our previous trips with Emerald were wonderful. Unfortunately that was not quite the case. I have written about our cabin below so I won't go into that any further. The ship was very nice and comfortable and the staff was great. Michael the Cruise Director was outstanding. The food was plentiful and you would never go hungry but my husband said it was nothing special. The soups were weak and salty; not much taste. The dinners were somewhat unusual too; beef cheeks and lots of lamb!!!! At dinner we expected men to wear long pants but instead we had several that had on sport shorts and flip flops. Emerald does have a dress policy but doesn't enforce it. We talked with the Hotel manager and the head of the dining room who admitted they had a dress code but they didn't ask the gentlemen to please put on pants for dinner. Very disappointing. The tours and guides were excellent. Most were college students who were very entertaining and knowledgeable. Because of the low river levels we only missed two stops in Passau and Koblenz and were very, very fortunate to be able to sail all the way to Amsterdam. Read Less
2 Helpful Votes
Sail Date: September 2018
Although the Emerald Ship was beautiful and the staff and food excellent, the water system is very noisy. It sounded like a bowling ball was rolling across the ceiling of my suite every 15-20 seconds. I spoke with the hotel director and ... Read More
Although the Emerald Ship was beautiful and the staff and food excellent, the water system is very noisy. It sounded like a bowling ball was rolling across the ceiling of my suite every 15-20 seconds. I spoke with the hotel director and she was aware of the noise issue and told me she had reported it to the company, but nothing ever changes. So if you want a peaceful cruise, don't chose Emerald Waterways. Sleeping beneath a bowling alley was not my idea of a relaxing way to spend my nights on what is billed as a luxury cruise. I will not cruise with Emerald Water ways again. Everything else met my expectations. The ship was clean and well appointed and the staff was friendly and helpful. The shore excursions were well-planned and executed. My main concern is the quality of the sleeping experience, a rather important part of any cruise. September was a great time to travel and I would encourage others to cruise the Rhine during this time of the year. My advice is to find another cruise line first. Read Less
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