3 Helpful Votes
Sail Date: December 2018
We have cruised previously with both Seabourn and Silversea, as well as Viking River and we chose this cruise because we had read superb reviews and we were curious about Viking Ocean. The Viking Sun is a beautiful ship with absolutely ... Read More
We have cruised previously with both Seabourn and Silversea, as well as Viking River and we chose this cruise because we had read superb reviews and we were curious about Viking Ocean. The Viking Sun is a beautiful ship with absolutely stunning common areas. Housekeeping and cabin service is superb. Everything is clean and shiny and new. The problem is that service elsewhere on the ship is inconsistent. In the specialty restaurant, Manfredis, service was flawless. But elsewhere, it certainly was not. Buffets are often the only option and lines are long and slow. The buffets are set up so that there is a very small serving area resulting in a single line for all. If the main restaurant is closed (or full, as it was for us on a few occasions), the lines get very long. Pool service was downright poor. It seems there are not enough staff members to provide nearly the same level of service you get on Seabourn or Silversea. While the entertainment systems in the cabins ofter lots of choices, the other amenities in the higher end cabins are disappointing in comparison to similar cabins on Seabourn and Silversea. The mini bar Viking advertises in many of their pricier cabins consists of a few airline bottles of cheap liquor, a few beers and sodas, and not much else. There are only a total of two glasses of any kind available in the cabin. There are things that Viking does very well, but overall, if you have sailed on Seabourn or Silversea, Viking really doesn’t compare. Read Less
Sail Date: December 2018
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also ... Read More
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also surprisingly good. What it was lacking was: 1)variety at the locations/islands, like an included day at the beach would have been nice, the 3 included tours were all of ruins, and maybe a little more time in Cozumel, we were hardly there, 2) a little better with the communication and care of us when we are off the boat, when we were on Viking River it was amazing how well they took care of us, but on this trip, the first tour was during lunch and it wasn't made clear that no lunch was being provided and there was no real place to grab lunch, which was a real issue since my mother and I are diabetic, luckily I had enough snacks to keep us from having a sugar crash, but it was really close, 3) on the Viking river cruises the do a few meals to celebrate the locations we were visiting, but there wasn't anything like that on this cruise, 4) the shops on the boat, I would think you would have at least one shop with things that match with where the cruise is going, like items for a Caribbean cruise. I will have to say you can't beat the rooms, the balconies, and the customer service on a Viking boat, but the rest of the trip was a bit of a bust. Read Less
Sail Date: December 2018
I recently returned from the Lisbon to Miami December 2018 Mid-Atlantic Crossing on the Viking Sun. And, while Viking claims to be the Number One Cruise Line in the premier 600-2199 passenger ship category, I do not completely agree. ... Read More
I recently returned from the Lisbon to Miami December 2018 Mid-Atlantic Crossing on the Viking Sun. And, while Viking claims to be the Number One Cruise Line in the premier 600-2199 passenger ship category, I do not completely agree. Why? Because too many of the Viking passengers sole ocean experience is on Viking after having taken one of their river cruises. These first time cruisers are quite impressed, as they should be, because the Viking Sun and its sister ships are very classy vessels. The Sun was launched in 2017 and is the fourth of five ships currently in the fleet, although there are plans to have ten ships in the fleet by 2027. However, once you have sailed on Regent, Crystal, Azamara, Silversea, Oceania or Seabourn, you have a point for comparison and can determine for yourself how Viking compares in different ways to these lines. Some of these competitor ships are smaller than Viking and some are larger, but each company has a niche and their customers are happy with that offering. Regent is fully inclusive offering air, food, accommodation, tours, alcohol and personnel tips in their price whereas Viking offers just food, accommodation, tours, plus a limited selection beer and wine with lunch and dinner. Viking does offer a reasonably priced air option but does not include tips which are added to your bill as is done by Princess, Holland America, and Celebrity which have larger ships and cater to a somewhat different clientele. Here are some of my observations about the Viking Sun during my voyage. The positive observations: The “lobby” of the Sun is a stunning three stories high with a two story electronic billboard on which they display notes of local historical interest such as events, birthdays, etc. and also photos of birds, stamps, coins, flowers, artwork, etc. Overlooking the lowest level are public seating areas on the two higher floors that afford the passengers an opportunity to watch or listen to what is going on below (piano or string duo) or to play games at electronic tables or assemble jig saw puzzles or just relax. There is also a self-service laundry on each of the guest room floors starting on level 3. The ship wide electronic information screens allow you to catch up on news, daily activities, weather, dining menus, shore excursions, etc. and you can also get this information in your room on the tv set which is a large wall-mounted flat screen. The entertainment on the ship is very good: the speakers were almost uniformly excellent, there is a resident historian to provide salient talks on subjects of interest, and the four singers/dancers were very good. The two alternate restaurants provide a choice of Italian food at Manfredi and a rotating fixed menu at the Chef’s Table (Mexican, French, Chinese…) which can be paired with selected wines in place of the regular wine selections if you have the optional beverage package. The food is generally good and there is a nightly sushi bar in the buffet. The cruise director on this voyage, Heather Clancy, was one of the best I have encountered. In addition to doing the daily activities briefing each morning on tv, introducing speakers, and generally interacting with guests all over the ship each day, she also sang at one show and performed the Sunday church service and Christmas observance as well. Amazing! The staterooms are large compared to Holland America, Princess, and Royal Caribbean and all come with a balcony. The less than positive observations: While the lectures are generally good, there were NONE on the sea day afternoons. Instead they were offered at cocktail time just before dinner or during the 6pm dinner hour. In my opinion this is very bad for the passengers and quite disrespectful of the speakers. Viking claims to have their staff are the “best trained in the industry.” Someone at PR in Viking should travel on Crystal or Oceania if they want to see how well trained staff works with customers. While the Viking staff was always polite, in too many instances, the restaurant service was slow, the wait staff were running around seemingly confused, and they often had no idea about wines on the non-complimentary list. The ship does have a library of sorts with many books, BUT these books are spread all over the common areas. There is no way to see if they have a specific book and you have to request a print out of categories from guest services to locate a genre. Unfortunately there were no reference books on board. Although Viking does provide bottled water for shore excursions, all the other water on board is served from carafes of tap water, even in your stateroom, which speaks volumes about overall product quality! As for the crew, their name tags do not have their home country listed, so you have to keep asking them where they are from if you want to talk with them about their origin. In terms of computers for guest use, there are exactly five desktops available and oftentimes they were all occupied. This may not be a big deal when almost everyone has their own personal device (cell phone, tablet, laptop) but there is also no dedicated person to help solve computing problems as some other lines have. Moreover, the Viking internet system, while reasonably fast, only allowed you to have ONE connected device at a time. Other lines allow up to three devices. As mentioned above, the staterooms are reasonably sized but the storage is limited to seven total drawers that are not very tall and a small closet similar in size to Viking River ships. Sadly, the room lights, 110 volt and 220 volt electrical outlets and usb ports are controlled by a card slot for your room key like European hotels use. When you are out of the room the electrical outlets, lights and usb ports turn off! This makes it hard to charge things! Finally, since this was a voyage with many sea days, there was no bridge instructor or duplicate bidding boxes available to assist the numerous people who wanted to play bridge. Viking did provide cards, score pads, and a room in which to play cards, but that was all. I have seen bridge players treated worse, but I have also seen them treated MUCH BETTER on other crossings. To summarize, it was a good trip with some good and not so good things to recommend it. Viking ocean is good, but they are definitely not the best in my opinion. Read Less
1 Helpful Vote
Sail Date: December 2018
The nicest part of our cruise on the Viking Sun was the polite, friendly, and very clean attention of our room steward. The stateroom is a little small, but sufficient. The veranda was nice, but that squeaking veranda door - and the ... Read More
The nicest part of our cruise on the Viking Sun was the polite, friendly, and very clean attention of our room steward. The stateroom is a little small, but sufficient. The veranda was nice, but that squeaking veranda door - and the inability to leave it open for even short periods of time without banging shut - was frustrating; needless to say, we lost some sleep due to squeaks. Food on the Viking Sun was ok. Not bad, there was always something that was at least satisfactory. Sometimes our choices were less palatable than we had hoped - and service, especially in the Restaurant, was lacking. No fault to the staff - there were too many people for limited staff to serve efficiently. Neither of the specialty restaurants were extraordinary, which we expected due to advertising and promotion and hearsay. We did manage time to relax, which was our goal. With better weather, that would have been more easily accomplished; can’t fault Viking for that. But if you are looking for elegance akin to the true luxury lines, pay the extra dollars for a first class experience. The elegant ads lured us in...to an average experience. And be prepared for crowded disembarkation and a game of “where’s our luggage.” Read Less
6 Helpful Votes
Sail Date: September 2018
This cruise was in celebration of our 50 wedding anniversary. We had sailed a Viking river cruise and while the ocean cruise was considerably higher in price than other cruise lines based on our river cruise we felt at ease with spending ... Read More
This cruise was in celebration of our 50 wedding anniversary. We had sailed a Viking river cruise and while the ocean cruise was considerably higher in price than other cruise lines based on our river cruise we felt at ease with spending the additional money. With air and optional tours this cruise ended up costing $20,500. Was it worth the expense yes and no. Booking the air travel though Viking resulted in some problems but not of Viking making. Our original flight was cancelled forcing us to rebook with a less favorable schedule. Upon arrival in Stockholm we discovered SAS lost my wife's luggage. Viking did a good job of helping us to recover the luggage, they offered to wash my wife clothing on a daily basis at no charge, fortunately we got her luggage prior to our departure so all was good. Our room was small but like the river ships the bathroom floor was heated which on this cruise was a great feature. The scheduled itinerary was disrupted by bad ocean conditions forcing Viking to cancel two port of calls. We spend an additional day in Russia but were not allowed off the ship due to visa restrictions. We also had to ship a port due to heavy seas cause by gale force winds. This ship lacks a lot of standard ship board activities and normally this would not have been a problem but with three "sea" days two unscheduled time seemed to drag. The food was outstanding with lobster three days and prime rib several days. Beer and wine is included at all meals, as well as offered free several other times. There is a included tour at every port of call. They were mostly walking or bus tours narrated by a tour guide. We took a number of extra tours including one in Berlin. I would like to say they were all worth the extra money, but we were cheated by our tour guide in Berlin. He was totally unprepared walked away from some of the tour group at one point in general was not a good source of information. When we complained to Viking we never even got an apology. Basically they said Oh Well. The ship lacked keeping us informed as an example the was a scheduled event which was billed as a chocolate event. Due to heavy seas it never took place. Then two night later there it was a chocolate bonanza but because it was never announced many guests including us had a standard dessert at dinner and missed out. The cruise critic meet and greet was great they had drinks and snacks and the staff showed but they were gave any formal talks just made a appearance then left. I think they were a little confused as to what it was all about. Most days the entertainment met out expectations. The ship band and musical group did a good job of keeping us entertained. Our cruise director kept us entertained as well as he stared in one of the nightly shows as a singer and patio player. Due to missing two ports of call Viking has offered a $250 per person credit toward a future cruise, a pretty weak response to missing two ports of call. The ports of call we did visit were outstanding, the weather not so much, cold and windy. Would we go again? We booked a British Isle cruise for next summer, but not with Viking as we felt it was over priced for for a nice cruise on a new ship but lacking in the personal touch . Read Less
Sail Date: September 2018
I’ve always been interested in seeing the Baltic countries. That is why we choose this cruise. We came over a day early so we could see additional sites in Stockholm. Our plan was to leave Old Towne to do with Viking since they had a ... Read More
I’ve always been interested in seeing the Baltic countries. That is why we choose this cruise. We came over a day early so we could see additional sites in Stockholm. Our plan was to leave Old Towne to do with Viking since they had a shuttle back to the boat. Well that day they didn’t have the shuttle so we totally missed touring Old Towne by foot. We were extremely disappointed and got no resolution from Viking. We also learned after the fact that everyone does NOT have the same excursion booking opportunity. Depending on the cost and location of your stateroom gives preferential excursion bookings. Even though we booked our cruise over a year an a half ahead of time we had the bottom of the barrel in excursion choices! On the river cruises this isn’t the way the excursions were done. So BEWARE! The ship and employees were great. My love of travel are the people and the sites of the countries we visit. It was the lack of the most popular excursions being available to us that was the biggest disappointment. This is why we are not really interested in the ocean cruises with Viking. We would do a river cruise because the excursions are so much more inclusive. On the ocean cruise we spent over $900 on additional excursions. Read Less
5 Helpful Votes
Sail Date: August 2018
This is a brand new ship, beautifully decorated, the right size, but many design and management issues. A ship of this size, carrying over 900 guests, normally has 3 sets of elevators. Here there are 2 so that congestion, especially after ... Read More
This is a brand new ship, beautifully decorated, the right size, but many design and management issues. A ship of this size, carrying over 900 guests, normally has 3 sets of elevators. Here there are 2 so that congestion, especially after reboarding or after a show, is the norm. In some instances, such as on deck 2, there is no flow through in the corridors. On one side you come to a dead end, having to cross to the other side in order to continue to the stern area. The main restaurant is very crowded with people sitting cheek by jowl and with very little space between tables to allow waiters adequate passage. In the junior suite category, unlike on ships of the same claimed standard, there is no walk in wardrobe and so on long cruises of 14 days or more, the storage space is wholly inadequate. Whilst the food is adequate and plentiful, none of the restaurants serves outstanding or memorable meals. The greatest issue of all is a management one. There are long lines of people waiting to be alocated a table in the main restaurant, especially between 7.00 and 7.45 pm. Insistance on taking one's suite number for each couple before being offered a table holds up the lines even more. We gave up almost every night and went upstairs to the World Cafe. In the World Cafe, there is no one to show you to a table and it is therefore not uncommon to find that a couple occupy a table for 6 or 4 so that a group of 4 or 6 have nowhere to sit. The number of staff in restaurants is wholly inadequate. When returning to the ship from tours, again there are long lines of people waiting to reboard the ship. No such issues seem to arise on many ships which carry 3 or 4 times the number of guests. Afternoon tea is offered in the Wintergarden where the seats and tables are completely unsuitable for such events, with deep armchairs and distant coffee tables. Read Less
2 Helpful Votes
Sail Date: July 2018
We've enjoyed Viking River cruises very much and wanted to travel to countries in the north where we've never been. This ocean cruise looked promising as it would take us to Denmark and Norway with only one day ay sea during the ... Read More
We've enjoyed Viking River cruises very much and wanted to travel to countries in the north where we've never been. This ocean cruise looked promising as it would take us to Denmark and Norway with only one day ay sea during the advertised week long sailing. This appealed to us as we are more interested in visiting new places than the amenities of a cruise ship. We also chose the optional add-on to Iceland offered by Viking. First of all, the ship, the onboard staff, the food, spa, etc. are outstanding. My husband and I travel light - one carry-on size roller bag each- so the free, self-service laundry aboard ship was a real advantage. The shore excursions however, were very disappointing. We opted for the 'included' excursions except for 'optional excursions' at two of the ports. First the 'included'; generally two-two and a half hours in length consisting of a very brisk trot through the town with no stops for photos or even time for questions for the guide who in one case explained she only had two hours to complete her tour. Needless to say, if you're interested in learning about local customs, culture or history, you won't get it on the optional tours. Viking does provide a selection of 'optional' tours at each port and depending on how much more you want to spend over and above the price of the cruise, airfare and insurance, these are available but not inexpensive by any means. We took two - one to the Kon Tiki Museum and the all-day railway excursion in Flam which was outstanding. The add-on trip to Iceland includes two full days of touring which were excellent. Fortunately, breakfast each day was included, otherwise meals are on your own. Be prepared for staggeringly high prices - a hamburger at a fast-food place was $25! Finally, logistics of trip arrival and departure, delays at airports for pickup, onboard check-in, were chaotic at best. With so many options for travel around, we will be looking elsewhere for our next trip. Read Less
Sail Date: May 2018
This trip was truly a bucket list fulfillment. Being a 5 time Viking cruiser (2nd ocean + 3 river cruises) I could not think of a better way to see the British Isles. I will say to begin, that the issues I had along the way will not ... Read More
This trip was truly a bucket list fulfillment. Being a 5 time Viking cruiser (2nd ocean + 3 river cruises) I could not think of a better way to see the British Isles. I will say to begin, that the issues I had along the way will not dissuade me from traveling with Viking again. I was traveling from San Francisco with my sis-in-law, meeting my travel partner and her sister in Baltimore. From there the 4 of us let Viking handle our travel and transport arraignments. I contacted Viking to determine what date we needed to be in Baltimore to connect with whatever air transport we were to be booked on. Difficulty #1 occurred because the wait is so long before getting flight confirmations and we needed to make reservations for our own trip from SF. The Viking rep said we should be prepared to fly from Baltimore on the 4th of May. I knew the cruise began on the 5th, but he suggested the 4th to be sure we would make the connections. Upon receiving our travel docs, we noticed our flight out was May 4, landing in London at 9:00 PM of that eve. The cruise beginning on May 5, and no note as to what we were to do for our overnite in London on May 4 and no transport info regarding where to meet the ship. I contacted Viking again, they accepted the fact that there was a miscommunication, made a reservation for us in Heathrow and directed me to take transportation from airport to hotel the evening of 5/4 and to the ship terminal on 5/5. I was assured I would be reimbursed for transport fares. When we got settled aboard the ship I spoke with the concierge and presented the receipts for the 2 taxi fares, amounting to 255 lbs ($325 US). This took a large hunk out of my cash spending money! The concierge informed me I needed to present a claim to my insurance to be reimbursed. This would not help me on the trip, and presenting a claim does not guarantee it will be approved. This certainly did not start the trip off on a positive note. Yes, my travel partners would split the costs, but that would have meant they too would have been short money for something we'd already paid for in our fees. Once over that disappointment and adjusting my attitude to enjoy my trip, I began the expected emersion into Viking hospitality. Thankfully, upon return home I did send a claim to our travel ins and was reimbursed in full. The ship and our accommodations were exactly as expected. No disappointments there. As my travel partner and I began introducing our sisters to the ambiance, food, drink, entertainment and tours, several things became evident to my friend and I that our 1st timers would not expect. The 1st being an underlying "disconnect" between staff. The usual up-beat attitudes and camaraderie did not seem to be there. Our cabin steward was absolutely charming & helpful throughout the trip. I wrote her name down, but sadly, am unable to find it now. The servers in the Explorer lounge were great!! However, the staff in the World Cafe and Mamson's were not what we expected. The Restaurant seemed to have their routines together and worked more smoothly. We were told that this particular cruise was the 1st following a world cruise, and that many of the staff that had worked together on that cruise were on vacation, many new ones brought in to replace. That was the excuse for them not seeming to know how to work well together. Tables in the World cafe were often not quickly bussed. We needed to ask for a clean table several times. Dirty placemats were just flipped over in front of us, partial set ups were left for some places and not completed so the need to ask for a glass or flatware or napkin to fill in needed to be requested. Just not what we expected. The food, as we had bragged about, was beautiful to look at, but was sorely lacking in seasoning. I fully understand the desire to serve all as not everyone likes or can eat salt, but so much can be done with other seasoning to make a meal special. I for 1 do not like to add salt or to have only salt & pepper to chose from. It was almost as tho nobody with a palate was testing the food. This being a major disappointment! This certainly does not pertain to the specialty restaurants. They were exemplary! Our last morning, before disembarkation, we went to Mamson's to have our favorite Norwegian Waffles. The person behind the counter was someone we had not seen before. We asked for 4 waffles with fruit, sour cream and cheese, just as they are displayed. All 4 were misshaped, and missing most of the toppings. No 2 had the same of anything and what was there was literally thrown on top. ! of the 4 of us asked for a smoothie and was told "I don't have time for that." Just an example of what was disappointing in the restaurants and this last one, unfortunately, was the last service we remember. The biggest plus to my travel friend and I, and what we expound about most, are the tours and the ability to be immersed into the people, traditions and areas we are visiting. We were very excited to see the almost overwhelming number of tours available. But, what we found was that they were seemingly abbreviated from what we had experienced before. The 1 tour that was closest to actually being introduced to the country, city, people, food, and traditions was our very last tour, A Taste of Norwegian Farm Life. During the other tours we seemed to spend a lot of time being transported to where we were going, given some information and direction then being left on our own. Not always a bad thing, we all love to shop, it just didn't seem to be that engagement with the traditions and people in our surroundings we'd grown to anticipate. The guides were all great! Still found that utilizing the people from the areas we were visiting is the best way to learn. The guides Viking uses are all wonderful. I'm sure I sound like I'm complaining about a lot and not offering any solutions. The thing is, in all but 1 of our trips, these topics were part of the whole feeling, learning and seeing of the excursions we have had our eyes and wonderment opened to. The 1 other trip was the Baltic Volga Waterways. That was a huge eye opening experience that had a few rough patches. Most understandable due to the country's lack of tourist interactions. A great trip, none the less. I am thrilled to think back on all the wonderful places we saw on this excursion. Including all the history I learned and felt a part of and all the people I met on this last journey. I guess my #1 desire would be to offer more in depth tours of a few varieties instead of so many different tours that just "touched bases". Oh, yes...and seasoning! OK...so there is one other thing that bugged me. No acknowledgement as repeat Explorer Society members. The "cocktail party" with return cruisers (only) invited was non-existent. Instead, included was everyone aboard to gather in the atrium, tripping over too many people crowded on the stairway and no where near enough room for all who showed up. There was no show of hands of those who have cruised however many times, river, ocean or combined. No spark of conversations to compare notes and connect. There was a quick toast to all who had traveled Viking before and a pitch about all new things to come. On arrival for the cruise there was no little gift, or note from the captain. All those little treatments that make those of us who have traveled with Viking, feel just a bit special. In closing I wish to reiterate, I will continue to fill my wanderlust thru Viking Cruises. The growth of your company is phenomenal. I'm hoping it is not the reason for the "issues" we experienced aboard this trip. Looking forward to booking our next adventure. Read Less
1 Helpful Vote
Sail Date: December 2017
We took the 141 day cruise because it hit most of the places on our bucket list and it was in celebration of our retirement. The ship was quite nice and our cabin was spacious enough. But after 4 months we started to get bored with the ... Read More
We took the 141 day cruise because it hit most of the places on our bucket list and it was in celebration of our retirement. The ship was quite nice and our cabin was spacious enough. But after 4 months we started to get bored with the menu, it had been repeated once already. The activities were getting humdrum as well as the entertainment. At the beginning of the cruise, there was a great variety but near the end it was very drab and a lot of countrywestern music which I hate. I wanted to see more illusionists and modern music. Most of the ports were quite nice but it was very very very hot and humid. We had many people nearly pass out, including myself, from the heat. China and india were very polluted and filthy. There was garbage everywhere. Because of my asthma, it was difficult to breathe. Most of the ports we docked at were commercial ports unlike most of the other cruise line ports. That was very disappointing. Read Less

Top Viking Sun Itineraries

Viking Sun Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.6
Entertainment 4.0 4.3
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.5 4.2
Enrichment 4.5 4.4
Service 5.0 4.8
Value For Money 5.0 4.4

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