1 Helpful Vote
Sail Date: December 2017
This was our third cruise with Viking and we chose this cruise because of our past experience. The ship is so conveniently designed for the comfort of the passengers. Our Cabin was quite comfortable even for a 122 day cruise. The ... Read More
This was our third cruise with Viking and we chose this cruise because of our past experience. The ship is so conveniently designed for the comfort of the passengers. Our Cabin was quite comfortable even for a 122 day cruise. The steward were extremely attentive and took care of our every need. The food was very much to our liking and offered many alternatives for us.there were always excellent alternatives from which to choose. The shore excursions seemed well organized and offered many alternatives from which to choose. There was high quality entertainment every evening. I don’t think we missed more than a handful of the performances. There just seemed to be so many things to do for personal enjoyment. The interaction with so many new friends was awesome and several have kept in touch even four months later. We have booked another, our fourth cruise with Viking and are counting the days. We even booked the same cabin as well. With all of Viking ships constructed and laced out the same it just felt like we were going to our home away from home. Thank you Viking for another wonderful experience Roger and Kaye Read Less
8 Helpful Votes
Sail Date: December 2017
We sailed with Viking River Cruises previously and had a wonderful experience. We expected the same with Viking Ocean Cruises. What was originally a 4 port cruise to Belize, Cozumel, Key West and Cuba turned out to be a 1 port cruise to ... Read More
We sailed with Viking River Cruises previously and had a wonderful experience. We expected the same with Viking Ocean Cruises. What was originally a 4 port cruise to Belize, Cozumel, Key West and Cuba turned out to be a 1 port cruise to Cuba. This cruise line is totally unprepared for ocean cruising and kept changing the itinerary and rules. The food and service were great. There is practically nothing to do on board. 3 lectures a day; trivia contest which conflicted timewise with the afternoon tea and let's not forget the; terrible "entertainment" is not my idea of a good time. Oh, I forgot the 2000 piece jigsaw puzzle the passengers can work on when there is nothing else to do - which is most of the time. If you want nothing more to do than sleep, lay by the pool and eat this might be the cruise for you. Read Less
Sail Date: December 2017
Four months of traveling alone, both firsts for me (and for the Sun), along with eccentric eating practices, made me rather apprehensive as the embarkation date approached. Instead it was a glorious experience. The variety of the 50+ port ... Read More
Four months of traveling alone, both firsts for me (and for the Sun), along with eccentric eating practices, made me rather apprehensive as the embarkation date approached. Instead it was a glorious experience. The variety of the 50+ port excursions, my raison d'être, many ports one-dayers and/or new to Viking, not to mention the preparatory port talks, were well run, seldom a cattle-car experience. The World Cafe provided me with my best dining experience ever, for its variety and convenience. I'd done a short cruise on the sister Viking Star, and was as delighted as I expected to be with the cabin. The senior staff, especially the cruise director, were extraordinarily warm, energetic, and responsive to constructive feedback. Other high points were the duplicate bridge, trivia contests, and library contents. With respect to entertainment, I've never been charmed by stage shows or cocktail parties, but I was delighted to watch the Eagles' march to the Super Bowl during the first weeks crossing the Pacific. Though I'm quite happy by myself, the fellow travelers I met on excursions and shipboard activities were mostly good companions. Only persistent problem was temperature control in the public spaces -- not unexpected for a first cruise in the tropics which were mostly new to Viking. Value for money? Well, compared to the costs of my other travels, I expected this would be a one-off, but not so! Read Less
3 Helpful Votes
Sail Date: December 2017
we initially booked when we were docking in multiple ports and Havana so were disappointed with the Cienfuegos docking only for cuba. We weren't able to tender in key west due to rough seas but had been there multiple times as we live ... Read More
we initially booked when we were docking in multiple ports and Havana so were disappointed with the Cienfuegos docking only for cuba. We weren't able to tender in key west due to rough seas but had been there multiple times as we live in the Miami area so that gave us an extra sea day pretty rough. The problem is that Viking doesn't offer much for sea days as far as activities and entertainment. When we finally did dock in Cienfuegos we had excursions to Trinidad and overnight Havana. The poverty in the rural areas is pretty much like may 3rd world countries. Trinidad had some interesting architecture the lunch was ok but it was very dirty. And they were selling a lot of not very interesting art. We stopped at the mill and had some aggressive vendors forcing birds to stand on you ! One guy grabbed my baseball cap off my head to put on palm leaves I grabbed it back! The overnight Cuba was amazing, although a bit of a hassle with the overnight bag and four hour bus ride each way. The old Havana area was amazing the food was amazing and the classic cars and Tropicana show were all amazing ! The hotel was dated but had a beautiful beachfront location. I wish they had planned it out better and more time in Havana! The people were warm and interesting and welcoming of Americans! Once back on the boat we opened our champagne in the minibar for our cuba sail away. Again was amazing! The boat is breathtakingly beautiful and clean. Service was hit or miss, food was ok in Chefs table and Excellent in the main dining restaurant and Manfredi's Italian. We opted for the silver spirits package once onboard and enjoyed top shelf single malts and grey goose included! The crowd on board were older with a mix of some 40-50's looking to visit cuba. Everyone was well travelled and great in conversation especially after a few scotches! The explorer bar was my favorite and they made the best drinks! The whole boat was very cozy and never felt crowded. The shows were cute if not cheesy and the performers all mingled with the travelers which was awesome! We had a penthouse veranda cabin which was well laid out and nice shower bathroom with warming floor! Spa was nice and new have to check out the ice room! The immigration process in and out of cuba was very easy although we did buy some art in Havana and had to show immigration the receipt or we would have had to pay a 10 CUC tax on leaving the customs area so have some cash when leaving if u have art! the cuc to dollar is essentially a 1 to 1 so not too confusing some vendors even took dollars but u should exchange some CUC when u arrive at the port. So overall a great trip with some minor kinks that Viking hopefully will work out. A great way to see cuba ! Read Less
1 Helpful Vote
Sail Date: December 2017
Because the cruise went to Cuba a place that neither my wife or I have been to before. The trip was very enjoyable. The overnight stay in Havana was a real pleasure. The hotel was great and the show at the Tropicana was really good. ... Read More
Because the cruise went to Cuba a place that neither my wife or I have been to before. The trip was very enjoyable. The overnight stay in Havana was a real pleasure. The hotel was great and the show at the Tropicana was really good. They took us from the hotel to the Tropicana in a older convertible which was nice. The food that was supplied was good also. They claimed that the hotel was a five star hotel and it probably was. The rest of the sight seeing was food also. The guide was well informed. He didn't leave much out if anything. This was my first sailing with Viking Ocean Cruises and very satisfied with the whole experience. Looking forward to booking another cruise with them. Everything was first class and the way we were treated on board the ship was great. Food was great and the buffet and the dining room was terrific. Read Less
Sail Date: December 2017
Wanted to visit Cuba and love sailing with Viking so this was a good fit for us. Rated very good instead of excellent because we did not dock in Havana. Instead we were tendered in Cienfuegos, which is about a 4 hour drive to Havana. ... Read More
Wanted to visit Cuba and love sailing with Viking so this was a good fit for us. Rated very good instead of excellent because we did not dock in Havana. Instead we were tendered in Cienfuegos, which is about a 4 hour drive to Havana. Viking offered an included overnight excursion to Havana which we did. We rode in a bus to Havana, visited an artist in their home, had a good tour of old Havana and had a nice lunch with music. Hotel was nice. For dinner, we were picked up in the classic convertibles (a highlight for us) and driven to another restaurant, then onto to Tropicana. Wonderful show. Next day on way back to ship, did a tour of Bay of Pig museum...this could be excluded in future tours, in our opinion. We also did the included excursion to the city of Trinidad. Drive was a little over an hour. Saw more of countryside. Good tour. We had read postings from others who did this trip 2 weeks prior to us so we were prepared with hand sanitizer, tissues, etc. 2 of the restaurants we went to did not have flushing toilets...attendant had to prime them with water after use (maybe too much info there) Sun is a beautiful ship. Never feels crowded. We enjoyed entertainment in the Exployers Lounge and Atrium Bar. The Long and Winding Road show poolside was fun as was the ABBA show. We found service aboard to be wonderful. We were very surprised that they ran out of Chardonnay on Day 2 of our cruise. Our favorite dining is at Manfredi’s. No cost but reservations required. The Restautant also has wonderful food. Not a big fan of The Chefs Table as you have no idea what menu they will offer when you make reservations prior to sailing. It is fixed menu but does have wonderful wine pairing. Would be nice if they would post menus on MyVikingJourney so you could select a day with a menu you would enjoy most. Read Less
2 Helpful Votes
Sail Date: December 2017
We took this cruise due to the list itinerary. It included Key West, Belize, Cozumel, w days docked in Havana, and 2 sea days. It gave a test of destinations that we had never seen. We had been on the sister ship last year and loved the ... Read More
We took this cruise due to the list itinerary. It included Key West, Belize, Cozumel, w days docked in Havana, and 2 sea days. It gave a test of destinations that we had never seen. We had been on the sister ship last year and loved the cruise. 2 days before cancellation without penalty or a penalty of $100 a person, we were alerted to an extreme itinerary change. It eliminated Belize, Cozumel and instead of docking in Havana, we were anchored ( not docked) in Cienfugoes, about 150 miles or a 4 hour arduous bus trip one way to Havana. Viking tried to compensate by giving each guest who had signed up for the original itinerary, $250.00 ship board credit, included a night in a hotel and included the shore excursions. There was little to spend on the ship and all of the affordable items were gobbled up immediately. The ship was nice as was the food, service and entertainment. Had the original itinerary been in effect, this would have been an exceptional experience. Oceania had a cruise in the same time slot, but were already booked by the time we were alerted to the extreme itinerary change. Obviously the most disturbing part of this was that we did not get to dock in Havana. I had called Viking several times with questions and got a different spin on the whys of the change. The representatives were all courteous, but apparently not well informed. I checked into future Viking cruises to Cuba. Still no docking in Havana. A shame. This was our 4th Viking cruise. To cruise critic, I cannot think of anything further to add. Ship and service was good. Itinerary was disappointing. Entertainment was good. What more can I say? Read Less
Sail Date: December 2017
We chose to go to Cuba because it was a once in a lifetime experience. There is no telling when and if the US will cut off relations with Cuba. It was quite a memorable experience to say the least. However, it wasn't the trip that we ... Read More
We chose to go to Cuba because it was a once in a lifetime experience. There is no telling when and if the US will cut off relations with Cuba. It was quite a memorable experience to say the least. However, it wasn't the trip that we initially signed up for. On several occasions we were scheduled for dinner reservations, however when we arrived at the dining room, we were told they did not have our reservations. The first incident, we were told that we called and cancelled our reservations, which was not true but we were able to have dinner that night. We then made a second reservation and when we went to eat, we were told they did not have a reservation for us. We were then asked to wait or come back later, we said forget it and left. Our excursions were booked before the cruise. While others received their excursion tickets, ours were missing. I had to go back later to check on them and they were ready for me the next day. We did enjoy our excursion experiences after the ticket hiccup. Overall, the trip was enjoyable except the mishaps with the restaraunt reservations and excursion tickets. We enjoyed the food and the cabin was very nice. Read Less
Sail Date: December 2017
We were on the December 1-8, 2017 cruise to Cuba on The Viking Sun. Very beautiful new ship with really nice public areas, pool, spa, and fitness center. Like the river cruises, Viking did an outstanding job with the Cuba tours with ... Read More
We were on the December 1-8, 2017 cruise to Cuba on The Viking Sun. Very beautiful new ship with really nice public areas, pool, spa, and fitness center. Like the river cruises, Viking did an outstanding job with the Cuba tours with highlight being and included stay at a very nice Havana hotel and Tropicana Show. Cuban guides were excellent! Reason for giving Average score for Dining and Service: 1. Breakfast and lunch buffets were nice, but had some quirks. Only one side of the World Cafe had a salad bar and way too many desserts! 2. Wine service in the Restaurant was very poor because they only has 3 wine stewards, leaving only one for the Restaurant and the others for the specialty restaurants. Never did they announce what white or red wine they were pouring, nor did they offer a wine list. Once they lost a bottle of Chardonnay we had purchased, and after much to-do looking for it ending up just giving us a free bottle. The Head Waiter agreed with me about the poor service but said that upper management was not listening to his recommendations. Service was excellent in specialty restaurants. The Viking Band was excellent and really livened the place. Demographics of passengers were 60+ years in age and were retired college professor/ school teacher types, not saying their is anything wrong with that! Overall great cruise and beautiful new ship. Viking just needs to iron out some service issues in the Restaurant. Read Less
1 Helpful Vote
Sail Date: December 2017
I really wanted to rate this trip a 4.5..... We had taken a Viking River cruise and wanted to try a Viking Ocean cruise. We chose the Cuba cruise, based on the itinerary which also included Belize, and were disappointed when we were ... Read More
I really wanted to rate this trip a 4.5..... We had taken a Viking River cruise and wanted to try a Viking Ocean cruise. We chose the Cuba cruise, based on the itinerary which also included Belize, and were disappointed when we were informed of the itinerary changes 4 months before departure (Belize was dropped), however, we were more than satisfied with the options Viking offered to compensate for the changes. The ship was fantastic. It was the perfect size, spacious and well-designed. We had one of the larger cabins (Penthouse Veranda) and were very glad we upgraded, although I could have been happy in a "Deluxe" cabin. We liked the extra closet space and larger bathroom. In addition, at our cabin level, we were able to make dinner reservations and select our excursions earlier than lesser-priced cabins, which meant we pretty much got what we wanted, when we wanted it. The staff was wonderful and attentive. The excursions were also well-done and the guides were very knowledgable. I only had two minor complaints. The gym/fitness room is beautiful and well equipped, however, no classes were offered. It would have been nice if some stretch, yoga, Pilates classes had been available. Even small sailboats like Windstar offer early morning classes on the deck. It just seemed a shame that they did not take full advantage of the wonderful workout facility. Secondly, guests need to be aware that the Chef's Table menu changes every three days and alternates between Scandinavian, Asian and French cuisine. This was not mentioned on-line when we made our reservation, so we ended up with the reindeer appetizer rather than the escargot, which would have been my preference. All in all, it was a great trip and we loved the Viking Ocean cruise experience so much that we booked the same ship, same cabin in 2018, with a stop in Belize! I am counting down the days.... Read Less
2 Helpful Votes
Sail Date: December 2017
We have been looking for a way to get to Cuba for a while and this had mostly Cuba with the majority of the accommodations on the ship. (which was a good thing because the hotel in Havana did not have hot water the second day!) Cuba was ... Read More
We have been looking for a way to get to Cuba for a while and this had mostly Cuba with the majority of the accommodations on the ship. (which was a good thing because the hotel in Havana did not have hot water the second day!) Cuba was amazing and the guide that we had for the overnight to Havana was great. The activities in Havana were well planned and that whole experience was great. The guide that we had for the day in cienfuegos was not so great. The boat is lovely, and since we had been on the Viking Star last year, we knew to make reservations at the specialty restaurants immediately. We did so and were able to go to each twice! The Chef's table is fabulous! My only complaint was that in the main restaurant when we asked to be seated at a "joining" table we were told that they were too busy to do that. I find that very very disappointing. We like to meet other people and learn about other people when we cruise and you cannot do that as well when you are eating by yourselves all the time. They need to revise this policy. The wines that they were offering were plebeian at best. Read Less
Sail Date: December 2017
We had always wanted to go to Cuba, and when Viking said it was going, we signed up. While there were obstacles along the way (Cuba nixing port call for us in Havana, unexplained medical problems suffered by American diplomats in Cuba, ... Read More
We had always wanted to go to Cuba, and when Viking said it was going, we signed up. While there were obstacles along the way (Cuba nixing port call for us in Havana, unexplained medical problems suffered by American diplomats in Cuba, itinerary changes, U.S. Cuba travel regulation changes), we are very glad we didn't cancel this cruise. There was some extra effort in getting to Havana, but Viking outdid itself by working with a travel agency to give us a fabulous experience that was interesting, fun, and well choreographed. Of course the ship is beautiful, as was our cabin. Dining is great. My husband loves the World Cafe, and I love eating outside if the weather is decent, so we spent a lot of time in the World Cafe. Activities were low-keyed but adequate for probably the majority of people Viking atracts. We appreciated the free internet and included excursions, and the extras Viking gave us when our itinerary was changed. Free use of the spa pool, sauna, etc. was nice too, although I'm not much of a spa person. We thought the port talks were excellent. While the entertainers didn't present the big, splashy nightly shows that some other cruise lines present, we felt the quality was high. We loved the service on the ship, and the little things as well - ship phone number on your key card, door bell, more drawers on the Sun, placement of your luggage on the bed when you embark, etc. I liked the impromptu/informal gatherings in the Atrium, and the fact that the cruise director was personable but not in-your-face friendly/accessible. Most importantly, I think the excursions were well run, and I know how hard that must have been, given that Cuba is a new country for Viking. Yes, we spent time on buses, but hopefully Viking will gain approval to go to Havana in another year or so when Cuba feels it can handle more visits. Also, hopefully people will feel freer to arrange their own excursions and not be dependent upon ship excursions, which are usually more expensive with less quality than what can be arranged on your own. Given what Viking had to work with, I think they and Cuba Travel Services did a fabulous job. I loved Trinidad, and of course Havana was very interesting and rewarding to visit. Those classic cars everywhere make Cuba a pretty unique travel destination, and I'm glad I got to see (and experience) Cuba before it is completely overrun with American tourists. My only regret is that despite visiting Cienfuegos, I had little time and energy left over to see much of it! Read Less
Sail Date: December 2017
We chose this cruise for the opportunity to see Cuba and to enjoy another Viking Ocean Cruise. We'd been on the Sun's sister ship - the Viking Star - for a trip to the Mediterranean in 2016. We loved that experience and knew ... Read More
We chose this cruise for the opportunity to see Cuba and to enjoy another Viking Ocean Cruise. We'd been on the Sun's sister ship - the Viking Star - for a trip to the Mediterranean in 2016. We loved that experience and knew we'd feel at home on the Sun. Our itinerary was changed several months before our departure which we were not thrilled about. But Viking made its up to us in other ways. Docking at Cienfuegos rather than Havana was a bit of a challenge, but I'm glad that we got to see and experience both cities. The vintage car ride through Havana and the evening at the Tropicana were particular stand outs. And by the way, our visit to Key West was equally enjoyable. The ship is fantastic and everything on it! The layout, design, public rooms, food and general service is just wonderful! I highly recommend Viking Ocean Cruises if you're considering a cruise. Read Less
Sail Date: December 2017
Also a first in many ways, one we almost missed. The chance to sail on a new ship with a new ocean cruise line was a draw. The opportunity to see Cuba at last was reason. The chance to go to Belize as well was a plus. When the Viking Sun ... Read More
Also a first in many ways, one we almost missed. The chance to sail on a new ship with a new ocean cruise line was a draw. The opportunity to see Cuba at last was reason. The chance to go to Belize as well was a plus. When the Viking Sun told us we wouldn't be docked in Havana and would spend 3 days in Cienfuegos and had to ride a bus for three hours to get to Havana and wouldn't even go to Belize, well, we almost bailed. Glad we didn't. Viking went out of its way to make this experience a good one. About Cuba, I think we got essentially the "party line." But that is okay. We learned much just from listening, knowing history and making our own assessments. The ship and crew are outstanding. There is none of that gotta get your picture taken at every turn. None of that rush to buy buy buy at the last minute sales in the onboard stores. Everything is laid back, quiet, comfortable, simple and adult. Read Less
Sail Date: December 2017
We wanted to visit Cuba, and Viking offered the most comprehensive experience for a cruise tour. This was our second Viking cruise (the first was a river cruise in France), and we were delighted. The shore excursions (including an ... Read More
We wanted to visit Cuba, and Viking offered the most comprehensive experience for a cruise tour. This was our second Viking cruise (the first was a river cruise in France), and we were delighted. The shore excursions (including an overnight in Havana) were well-planned and enjoyable, and the small boat was far superior to the larger boats that we'd experienced on previous ocean cruises. As on our first Viking cruise, we found it easy to make friends, and we've kept in touch with several of our cruise friends. On other cruises, we've found ourselves racing through shore excursions, while, with Viking, the schedule is flexible and responsive to what the travelers need and/or want. The food is quite good, and the ship staff are uniformly excellent. The cabins are comfortable and well-designed, so we never felt cramped or inconvenienced. For what it's worth, we also got a great view of the crew practicing their evacuation procedures, and it was very reassuring. Viking is not taking chances with safety! We highly recommend Viking--We've already booked our next Viking cruise and are looking at a fourth! Read Less
Sail Date: November 2017
Wanted to do Cuba again since my wife missed out on our last opportunity and this seemed like a reasonable option. Classy. We liked that there are no formal nights. No children is a definite plus. No charge for specialty restaurants. ... Read More
Wanted to do Cuba again since my wife missed out on our last opportunity and this seemed like a reasonable option. Classy. We liked that there are no formal nights. No children is a definite plus. No charge for specialty restaurants. Spa is very nice. I was a bit disappointed in the itinerary. I do not know why we could not have overnighted in Havana instead of having to spend hours on the road to get there. It would have been nice to also have visited Santiago. No casino was fine with us. No photographers was also quite welcome. The ship was well appointed. I thought the dining experiences were very good. There is no charge for the specialty restaurants and we thoroughly enjoyed the food we were served. Service is excellent. We were provided incorrect information about being picked up at our hotel to be taken to the port for embarkation. We were led to believe that Viking would provide that transportation but we had to fend for ourselves on embarkation day. I will say that Viking was good about comping us for the cost of cab fare after we boarded. Read Less
1 Helpful Vote
Sail Date: November 2017
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was ... Read More
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was served drinks with spoiled ingredients.) The logistics of transporting us to shore and around the country were uncomfortable and unpleasant. We realize that certain Cuban restrictions dictated what Viking could and could not do, but, within those parameters, you could have done much better! Except for the totally fun ride to dinner in the 1950s convertibles, our excursion to Havana was very disappointing. Also giving us $500 shipboard credit to compensate for not being able to dock in Havana was worthless since no services were ever available nor was there much left to buy in the shops. I was never able to book a spa service and ended up buying some things I really didn’t want. Read Less
1 Helpful Vote
Sail Date: November 2017
Cuba. If you decide to travel to Cuba, do not take Viking cruise. I am a big fan of Viking but they did their passengers a disservice by landing at Cienfuegos. To get to Havana, we were onboard a bus on uneven, rocky highways for almost ... Read More
Cuba. If you decide to travel to Cuba, do not take Viking cruise. I am a big fan of Viking but they did their passengers a disservice by landing at Cienfuegos. To get to Havana, we were onboard a bus on uneven, rocky highways for almost eight hours there and back. And, Havana is what you most want to see in Cuba not Cienfuegos. I loved Havana - the Hemingway House, the historic squares and churches. Havana has it all including a vibrant nightlife. I can heartily recommend a trip to Cuba just not on Viking as long as they port in Cienfuegos. The ship was beyond expectation. Great food, plenty of spaces to be by yourself, no glitzy casino, the ice grotto was lots of fun, opulent furnishings, Viking has brought a new standard to ocean cruising. However, I would recommend any other line to Cuba if their ship docks in Havana. Read Less
Sail Date: November 2017
We were interested in a cruise to Cuba at a time we could go at a reasonable price. It was our first Viking cruise and we booked it over a year ahead, paying the entire cost at booking. The docking at Havana was cancelled resulting in a ... Read More
We were interested in a cruise to Cuba at a time we could go at a reasonable price. It was our first Viking cruise and we booked it over a year ahead, paying the entire cost at booking. The docking at Havana was cancelled resulting in a change of itinerary. Viking compensated us with on-board credit and an overnight stay in Havana at no additional cost. It was a fair arrangement but if I had a chance to cruise to Cuba again, I would be sure the ship could dock in Havana so we could walk around the old city directly from the pier. Our ship was anchored by Cienfuegos, an experience that does not compare to being in the heart of the city. Cuba was very interesting and our local guides were excellent, sharing honest opinions about the government and economy. The state of infrastructure was terrible. There were huge potholes on secondary roads and horse drawn carts for transportation were common. We were glad to see many independent souvenir vendors. The local people we interacted with were very friendly and some spoke very good English. Read widely before booking a trip to Cuba. Some on our cruise were surprised that there were no ATM's or credit card terminals. You must have cash and there is a surcharge for using American dollars. Of course there is a surcharge to exchange money too! Most fellow passengers had sailed with Viking many times. We are converts as many extras are included that you must pay for on mid-priced cruise lines. A meal at each of the specialty restaurants is included. It would be smart to make reservations before boarding as they fill up fast. Food in the regular restaurant is very good with lots of variety. Sharing tables with strangers is not encouraged, but the tables are close enough to talk if you choose. Most fellow passengers are very friendly. Afternoon tea with sandwiches and sweets is offered in the Wintergarden on sea days. There is no Bingo, casino, photographer, or upselling for anything. Evening entertainment included talented singers and dancers but no elaborate production numbers. There were many lectures and port talks and Trivia games at times. Our favorite on board amenity was the spa area which is open without an appointment for the pool sized hot tub, sauna, and snow grotto. WE wished we had more time to enjoy the ship and plan to travel with Viking again soon. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise because my sister in-law thought it would be fun to see Cuba. We made our reservation in September 2016, over a year before the cruise. In August of 2017 Viking informed all the passengers that they never received ... Read More
We chose this cruise because my sister in-law thought it would be fun to see Cuba. We made our reservation in September 2016, over a year before the cruise. In August of 2017 Viking informed all the passengers that they never received permission to dock in Havana. This means they sold us a cruise when they did not have permission to dock in Havana/Cuba. Viking informed us/passengers that they had permission (August 2017) to dock in Cienfuegos, Cuba and would be dropping the ports of Belize and Cozumel. As an incentive for people to keep their bookings for this cruise Viking offered us $500 ship board credit and all tours in Cuba for free. We felt that was a fair deal. We were told that the bus ride to Havana would be 2 1/2 hours, again we thought that was ok for the overnight tour. Well, we get on board and come to find out the bus ride will be 3 1/2 to 4 hours! The overnight tour to Havana was good but an exhausting schedule. We arrived at our hotel (dirty and about 2 1/2*) for the night and were informed that we had 1 HOUR to change for dinner and the Tropicana show. The show started at 10:00pm and ended at 12:00am. You could choose to miss the last half of the show and return to the hotel. You had to be ready for breakfast at 6:00am. We got 4 1/2 hours of sleep. then off to the Bay of Pigs museum (all in Spanish) then the ship. Our tour guide was not very good but that can happen with any tour. Viking had 3 shows One was good, about traveling and airlines. They other two were just ok. They had the same 6 good singers and a modern/ballet dance couple in the shows. Think of ABBA music with ballet dancing? This couple was in 2 of the shows and repetitive. Service in the restaurants was very slow. The Chiefs Table had a strange fixed menu and we chose to pass on that restaurant. We talked to other couples who felt the same. We were in the Explores Lounge one evening, it was not crowded at all, when we were ready to leave for dinner my husband went up to the bartender to cancel my order and she said the waiter forgot where I was sitting so he never brought my drink! The next day my husband saw that we had been charged for the drink, customer service did remove that from our bill. We all felt that maybe Viking Ocean Cruises is expanding so fast they are failing to train their people correctly. When you call Viking with questions you always seem to get different answers. We are booked for a cruise in 2019 and we are giving it some thought as to canceling before our big payment. The cruise is in April 2019 but they want full payment in late August 2018. Are they using our money to finance their new ships! Read Less
1 Helpful Vote
Sail Date: November 2017
Originally booked this cruise about 9 months in advance. The main reason was that it was going to spend a day in Havana and we wanted to see Cuba. I had heard nothing but good about Viking's river cruises and they were beginning to ... Read More
Originally booked this cruise about 9 months in advance. The main reason was that it was going to spend a day in Havana and we wanted to see Cuba. I had heard nothing but good about Viking's river cruises and they were beginning to break into ocean cruising with new state of the art ships. We are older travelers. The fact that the minimum age was 16 and that these boats do not have Casinos was a twin draw. This was probably the nicest boat we have ever been on keeping in mind that it was brand new (2 months) and this was it's third voyage. We had a junior suite on deck 8. The furnishings throughout this room and the boat were comfortable and impeccable. The gym and spa were something special. Saunas, steam room, hot tubs, cold water buckets and yes an ice room all included. You could lock your locker with your room key. Whole boat was state of the art with free wi-fi. They had art throughout the corridors everywhere. With earbuds provided in the room you could take a walking tour and learn about each piece as you approached it. The overall layout was close to the standard for most ships these days minus the casino. Food in the main dining rooms and the specialty restaurants was better that most with quite the variety. So....why not a 5 star rating instead of 4. About 4-5 months before sailing, Viking was denied a permit to Havana's harbor by Cuba for the dates it wanted. Probably a fierce competition between cruise lines for a limited space. Viking then changed the entire itinerary. They were going to go around to the other side of the island of Cuba to the city of Cienfuegos, stay 3 days in this port and eliminate the other 2 ports we were going to see (Belize and Mexico). Realizing that the reason for most to go was Havana and afraid of a mass exodus, they added a 2 day, overnight excursion to Havana and a separate day trip to Havana along with a variety of others around Cuba. Viking would pick up the tab. No cost whatsoever for any excursions. They also gave you $250 per person in room credit. We thought this might be interesting, did not cancel and booked the overnight excursion to Havana. It was a 4 hour, one-way bus ride. This trip was an blessing and a curse. We saw, did and learned more about Cuba that we would have on a any one day stay in Havana. It was eye opening. Shows at the Tropicana, rides in a convertible 57' Chevy all included. Viking went out of it's way. This trip had to cost. We got to bed at midnight and left at 8 AM. We got back to the ship at 6 PM. Each of us practically kissed the gang plank. The average age on that bus was 60-70. We were beat. Had the boat been closer with say an hour bus ride to Havana Ok, but not 4 hours. Would I go on Viking again.....absolutely........seeing Cuba again......really doubt it. Read Less
2 Helpful Votes
Sail Date: November 2017
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for ... Read More
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for these changes, but it was not the trip we hoped for. 2. We were not docked in port but had a 15-minute tender to Cienfuegas. 3. For reasons unclear, most tours forced you to meet between 6 AM and 8 AM to meet your buses. That meant setting alarms and hurrying through breakfast and morning routines for no apparent reason. 4. Food and services were excellent as always on Viking. Manfreddi's in particular was especially good. Public spaces are beautiful and love the art and Nordic antique collections. Once again, I do not think any of this was Viking's fault, but I would not recommend taking this cruise if it remains the same as when we went. Read Less
Sail Date: November 2017
We did not explore Miami before this cruise, as we have done this at other times. Both embarkation and disembarkation went smoothly as we booked the airfare with Viking and they cover all the details. The ship was wonderful. Cruising on ... Read More
We did not explore Miami before this cruise, as we have done this at other times. Both embarkation and disembarkation went smoothly as we booked the airfare with Viking and they cover all the details. The ship was wonderful. Cruising on a smaller ship is always a treat. The itinerary had to be changed from the time we booked to the day we embarked. We were to go to Mexico and Belize on this trip as well as Cuba. Since Viking could not dock in Havana, that changed the time frame and Mexico and Belize were deleted from the itinerary. Viking did have an excursion to Havana with an overnight stay at a 5-star hotel that was free. Very nice excursion with a small walking tour, lunch, dinner at The Tropicana, and breakfast the next day included. On the way back to the ship, we stopped at the Bay of Pigs Museum. Service on Viking is always superb! A trip not to miss! Read Less
Sail Date: November 2017
My wife and I have always wanted to visit Cuba but for most of our lives it has not been possible for U.S. citizens. When it finally became possible, we jumped on it. We have been on many Viking cruises, both ocean and river. The reason we ... Read More
My wife and I have always wanted to visit Cuba but for most of our lives it has not been possible for U.S. citizens. When it finally became possible, we jumped on it. We have been on many Viking cruises, both ocean and river. The reason we keep coming back is because Viking is the Rolls Royce of cruise lines. We love everything about Viking and will continue to cruise with them as long as our health allows. We are senior citizens and travel to learn about new places. Viking shore excursions provide us with that opportunity. The food onboard the Viking ships that we have traveled on has been excellent. I always eat too much of it and have to come home and go on a diet until the next cruise. Then I repeast the process all over again. We have traveled with Viking enough that we have become friends with many of the crew members that have been on multiple ships on which we have traveled. Princess Guzman from the Philippines is one crew member that we have enjoyed on several cruises. She is one of those people who remember your name and your usual drinks. She is a real asset for Viking. Read Less
Viking Sun Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.5
Entertainment 4.0 4.3
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.5 4.1
Enrichment 4.5 4.3
Service 5.0 4.7
Value For Money 5.0 4.3

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