Sail Date: August 2018
We are investigating who we would sail with for a round the world. So far RSSC, Oceania, Silver Seas, and Viking have been tested. We ditched RSSC after a sub standard cruise in South America. We sailed with Viking Ocean in 2 years ago and ... Read More
We are investigating who we would sail with for a round the world. So far RSSC, Oceania, Silver Seas, and Viking have been tested. We ditched RSSC after a sub standard cruise in South America. We sailed with Viking Ocean in 2 years ago and circled back for this itinerary. The service was almost as good as our previous cruise. . That cruise, no one ever said no to our requests. This cruise we had a few no answers. But mostly yes. The service was almost as good as before, but the service on the World Cafe Terrace was definitely an outlier with respect to service. We felt like we were being purposely ignored. No problem ever in side, in the Restaurant, Chef's table or Manfredi's. One marvelous day about 2 pm after a late excursion, we had to ask the supervisor twice for water. The wait staff all were standing at the bar facing away from the terrace, the ocean, and the diners. It was almost that bad a few other days. Never a problem inside. The room was fine. The excursions were good. Thankfully they have added strenuous excursions so we can work off the food intake. The fitness center was excellent..The internet was slow, but that was expected. The house wines (no silver package) were marginal at best. My SO kept to sparkling wine and I mostly had white. The menu was repetitive, which was very different from our first cruise with them. So I sense a small push to have folks with a little wine palate to head for the silver beverage package, if they are on the margin. The heavy drinkers will already be there. And a bit of a push to go with the food venues with an upcharge if it does not come with your room. Dont worry, we booked another cruise with them and have a river cruise in a couple of months. No line is perfect, but we sensed a little slipping with this cruise. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose this cruise as we have not traveled to these countries (Norway, Denmark) and were also interested in add-on to Iceland. We have done river cruises with Viking in the post and were generally very happy with the sightseeing ... Read More
We chose this cruise as we have not traveled to these countries (Norway, Denmark) and were also interested in add-on to Iceland. We have done river cruises with Viking in the post and were generally very happy with the sightseeing opportunities and excursions offered there. First of all, this trip was new to Viking Ocean and there were definitely problems. The scene at the airport was completely chaotic; the buses to take us to the ship were not at the airport, hotel assignments were a mess (some people were told their names were not on the roster), communication between the Viking reps and us completely non-existent. Finally onboard, check-in was also chaotic. No lines, just a crowd of tired passengers vying for room assignments and a bottle of water (None offered!) The ship is clean, attractive. Staterooms pleasant. Nothing exceptional. Entertainment okay. Shore excursions: poor: Optional excursions very expensive, included ones were a quick jog (1-1/2 hours) through port leaving no time for questions or photos. Best excursion was the full day train ride to Flam (pricey but enjoyable) The best thing about the cruise was the service and dining room attendants. Friendly, efficient, accommodating. Read Less
Sail Date: August 2018
The time of year is perfect for us. The food was the best I've had on any cruise. Delicious soup. Sea food was outstanding: sushi, crab, shell fish, salmon, etc. And this was nightly fare on the 7th deck. The specialty restaurants ... Read More
The time of year is perfect for us. The food was the best I've had on any cruise. Delicious soup. Sea food was outstanding: sushi, crab, shell fish, salmon, etc. And this was nightly fare on the 7th deck. The specialty restaurants are overrated. They tried too hard. Food was better in the main restaurant and the 7th floor. The Explorer Lounge was a treat at any time of day. High Tea was very satisfying. Ship size is perfect. Closest to Holland American than any other that line I've been on. Shore excursions were adequate. Guides were indifferent; some were good, only a few were outstanding, but the good ones were surperlative. But the excursions were uniformly satisfactory. Music was balanced. The trio improved the more they played together. Service was tops, rivaled only by the River Cruise in China. Superior to River Cruise oin Germany. Room service was punctual and complete. Laundry self-service was most convenient. Booked our next cruise while on board the Viking Sun. Read Less
Sail Date: August 2018
We chose this Cruise to travel with another couple and made the reservation over a year ahead. The quality of ship, crew, services and experiences was exceptional. We enjoyed the amenities of the ship and quality of the design of the ... Read More
We chose this Cruise to travel with another couple and made the reservation over a year ahead. The quality of ship, crew, services and experiences was exceptional. We enjoyed the amenities of the ship and quality of the design of the ship. Our prior experience with Viking has been on European River Cruises. The ability of us to be on the same tour bus was not able to be accommodated consistently.. Many times, much to our frustration, we found that we were assigned different busses for a given tour. We found some local guides were much better than others. Uneven utilization of audio devices was disconcerting as some guides said they had requested one but had been denied. We wish that they would not fill the tenders to capacity when shuttling for tours. More trips with less crowding would be much better. We found the internet connection speeds to be inconsistent. I would think this should be able to be improved. We particularly enjoyed Luis on the guitar and Dr. Lori talking about Viking history. Read Less
1 Helpful Vote
Sail Date: August 2018
This was our third Viking Cruise (second Ocean), and we have two more river cruises scheduled for 2019. In our opinion, Viking Cruises has always been at the top of our list. I'm not sure if they are experiencing growing pains, but.. ... Read More
This was our third Viking Cruise (second Ocean), and we have two more river cruises scheduled for 2019. In our opinion, Viking Cruises has always been at the top of our list. I'm not sure if they are experiencing growing pains, but.. Viking does a poor job at advising passengers that they are put in the back of the bus when it comes to booking amenities such as Optional Excursions, Included Excursions, Restaurants, and other Ship activities. If we had know that Class of Service was a direct tie to options, we would have never booked it. All of the optional tours were sold out when we were allowed to book them. All of the included tours were only available in the afternoon. Don't get me wrong, we were pretty excited to be able get the lowest fair available for this Cruise, but we paid a price for the options!!! To say the least, we were disappointed!!! Utilizing Viking Travel leaves a lot to be desired!!!! At one point, we were about to board our flight for our extended stay in Edinburgh. I'm not sure why, but we got stuck paying for our luggage at a tune of GBP 130. We were told by a Viking Customer Service Rep to refer to the "Fine Print". I sent a claim to Viking Customer Relations, but received a canned response that it will take 5 Business Days to review and respond. The entire staff on the ship exceeded our expectations. Overall, Viking has dropped a notch in our books from "Excellent" to "Very Good". Read Less
Sail Date: August 2018
I wanted to see my homeland of Scotland and Ireland. With the highlight of the trip being two days in London. We pre-toured in Oslo with a train ride to Bergin, fantastic. We finished the cruise with three days in Edenborough, again a ... Read More
I wanted to see my homeland of Scotland and Ireland. With the highlight of the trip being two days in London. We pre-toured in Oslo with a train ride to Bergin, fantastic. We finished the cruise with three days in Edenborough, again a fantastic stay. The tours from the ship were not of the caliper of previous voyages with Viking. We were driven by museums and castles, and told that if we had more time we could go in. For a few dollars more tickets to castles and museums could have been purchased and that cost past on to the consumer (me) as part of the cost of the cruise. The crew was fantastic, I am amazed that they can remember the names of all the customers. On our first night in the Restaurant, out server introduced herself and then responded that she had met us before. She was correct, she was working on our previous cruise. To myself and other guests that I spoke to, a big disappointment was planning on two days in London. We were hoping to see the sights and felt cheated that London (Greenwich) was only a convenient Disembarkation / Embarkation point that the customer only had a few hours to visit. Embarkation left a lot to be desired, too many buses going to the airport for the transition to Edinburgh, and to many flights to the next destination. The Viking Travel people did not include a baggage allowance for the flight, we and other customers had to pay the fee out of pocket. Recommendation: Make the ride to the airport a city tour, explain what we are seeing and take a roult that would allow the customers to at least see London if not able to experience London. Instead of using the airlines, send the customer from London to Edinburgh by train, it would have been a 3 hour trip, we would have seen the country and Viking could have reserved an entire car. The Viking Air people on this trip did not seam to be engaged in the product Viking was selling. Twice I had to contact them to issue tickets from London for the extention in Edenburgh. I am looking forward to a river cruise in 2020, not sure if I will due another ocean cruise. Read Less
Sail Date: August 2018
Viking really knows how to delight their customers. This British Isles Cruise was a bit of heaven on earth. Cabins and amenities are excellent and all personnel are more than accommodating with a solution to most any situation in which you ... Read More
Viking really knows how to delight their customers. This British Isles Cruise was a bit of heaven on earth. Cabins and amenities are excellent and all personnel are more than accommodating with a solution to most any situation in which you find yourself. Food was excellent in variety and quality. Especially like being able to go to specialty restaurants free of charge. Wines were very good and as much as you want with your dinners. Shore excursions were interesting and enriching with multiple options selection of ports was also fantastic and many are a part not normally included in British Isles excursions. Entertainment onboard was also very good and relatable to the average age on board. Spa amenities are also really luxurious and great. I especially loved the Explorer’s Lounge for viewing coming in to and leaving ports. Launderettes were also a little welcome luxury. Wish I could have stayed another week Read Less
Sail Date: August 2018
We chose this cruise because of the itinerary. We wanted to go to Scotland, Ireland and Wales and this cruise offered it all. The best thing about the cruise was the staff. It was the most competent, caring, friendly and attentive staff ... Read More
We chose this cruise because of the itinerary. We wanted to go to Scotland, Ireland and Wales and this cruise offered it all. The best thing about the cruise was the staff. It was the most competent, caring, friendly and attentive staff we have ever experienced. Next, the ship is beautiful. The design, the furniture, the stateroom layout and all the appointments are very well done. We were very happy to have been upgraded to a penthouse veranda which is quite a bit larger than the deluxe veranda. The food was plentiful and very good. We loved the sushi. We actually preferred the Restaurant and the buffet to the specialty restaurants. The entertainment was perfect, and it was nice to see the performers around the ship. They were always out there right after the shows. It was just right and not over the top. We also enjoyed all the shore excursions, always wishing there were more time in each port. Judy did an amazing job with her organization of the shore excursions. We were less impressed with the pre and post excursions. We did not realize that Viking farmed these out to other companies. The pre excursion in Oslo offered nothing except a hotel room and train ride. No effort was made to contact the participants and by the time we saw the Viking desk there was no reason to even check in. All they did was give info regarding tours that were available at an extra cost. The post excursion in Edinburgh at least offered some interesting excursions which were included. A meeting was held when we arrived and information was dispersed. Pick up and drop off at the airport was totally inadequated. Our pickup person was 15 minutes late and no one knew what to do. Our drop off was not near the entrance to the airport and we had to drag our luggage quite a ways. All in all, we would no consider any pre or post excursions in the future. Read Less
Sail Date: August 2018
This was our first experience with Viking Ocean Cruises. The ship was a perfect size, the staff was very accommodating, the food was delicious and plentiful. The included tours were all very good and well organized. We had no complaints ... Read More
This was our first experience with Viking Ocean Cruises. The ship was a perfect size, the staff was very accommodating, the food was delicious and plentiful. The included tours were all very good and well organized. We had no complaints with any aspect of the cruise. We were so pleased that we have booked a river cruise for next year and have been told that they are even better. We loved the fact that there were no passengers under 18. Viking does Ocean cruises like they were meant to be and used to be. Bigger ships does not mean better, in fact, just the opposite. You may pay more with Viking but it is worth it. Viking ships provide balconies with all their rooms, no inside cabins. Awesome setup. The bathroom floor was heated which is nice in the colder climates. We can’t wait to do another ocean cruise with Viking. Read Less
Sail Date: August 2018
We chose this cruise because of the itinerary and the cruise line. We have traveled on Viking River cruises but not their ocean line. We did the pre-extension in Iceland and then flew to Bergen, Norway to board the ship. The ship is ... Read More
We chose this cruise because of the itinerary and the cruise line. We have traveled on Viking River cruises but not their ocean line. We did the pre-extension in Iceland and then flew to Bergen, Norway to board the ship. The ship is beautiful. All of the crew were wonderful and helpful. Even though there were 900 guests on board, it was not crowded and just a fantastic experience. The cabin, which was a Verandah on the 6th floor, was perfectly planned. Lots of storage and easy to move around in. There were two, no reservation dining areas, and two reservation dining rooms. We chose to eat in the areas that did not require reservations. The staff was great and the food was plentiful and wonderful. We did a shore excursion in every port as we wanted to experience as much as we could. We truly enjoyed the ones out in the countryside versus the ones in the city. It was great that they offered excursions for folks with mobility issues as we met wonderful people that could not go on many of the excursions we went on but thoroughly enjoyed the simpler tours. Read Less
Viking Sun Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.6
Entertainment 4.0 4.3
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.5 4.2
Enrichment 4.5 4.4
Service 5.0 4.8
Value For Money 5.0 4.4

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