4 Helpful Votes
Sail Date: February 2019
Have sailed on most lines over the past 25 years , most recently on Regent, Seabourn, Silversea. We were impressed with the consistently excellent service throughout the ship by the delightful crew. The ship’s ambience is quite serene ... Read More
Have sailed on most lines over the past 25 years , most recently on Regent, Seabourn, Silversea. We were impressed with the consistently excellent service throughout the ship by the delightful crew. The ship’s ambience is quite serene and decor just lovely and comfortable. Food overall is very good. We dined in all of the venues. Our least favorite was the main restaurant due to the noise, confusion, slow service. Guests are squeezed in like sardines and waiters appear breathless as they rush past you bringing plates to the tables. Not a relaxing environment. Our favorite venue was the Chef’s table. On our 5 visits, we received top notch service and food with wine pairings. Entertainment was tastefully done and we thoroughly enjoyed the classical duo. The 4 person dance and singing ensemble were also quite enjoyable and personable, as well. We especially enjoyed Bjorgen. Our steward, Yud, and his assistant were excellent. They kept our suite immaculate and always stocked with whatever we needed. Where Viking failed us is with our cabin (Explorer Suite) in terms of its size and general layout. See separate description as part of this review. Suffice it to say, the designers really failed on this one. We paid top dollar for such an accommodation and we would have been better off spending less and booking a PH category on deck 8. So disappointed being crammed into the over furnished space for two weeks. (And allergies flared up due to moldy massive cushions brought into already cramped space at night.) Included shore excursions were very good for the most part. Wand, of course, the NZ to Australia itinerary is outstanding. Such beautiful countries and the weather was great. Crossing the Tasman Sea (which I feared ) actually wasn’t bad, at all. The ship handles quite well in rocky seas. Overall, we very much enjoyed ourselves and the Viking experience. Read Less
8 Helpful Votes
Sail Date: January 2019
Our previous experience with Viking was the Midnight Sun. We were pleased with the quality of services and ship. We arrived 3 days early in New Zealand and stayed an extra 4 days in Sydney. Time allowed by Viking would not have done ... Read More
Our previous experience with Viking was the Midnight Sun. We were pleased with the quality of services and ship. We arrived 3 days early in New Zealand and stayed an extra 4 days in Sydney. Time allowed by Viking would not have done justice to these cities. We planned our own package with the help of our TA. We were very happy with the ports visited. Shore excursions need a little work - you almost have to book paid excursions to see what you want. Tours overlap so you must choose; you might take two if timing was better. Christchurch is still recovering from the earthquake. Many of their monuments will never be rebuilt. We appreciated seeing what they have accomplished. The tram ride and botanic gardens were very good. Even included a surprise tea in the trolley. We found all guides to be very friendly. Some were more informative than others. Tour times/departures were well organized. All were walk-off - no tenders! We especially enjoyed Napier (Art Deco-car ride) and Dunedin (Taieri Rail Trip). Our first trip to this area of the world. Would definitely consider again if it weren’t so far!! Viking should do a better job at getting detailed information to passengers BEFORE the online booking date. The online experience is tedious and requires that you print your own info. We did receive a detailed list, but too close to our departure. Tours should also include meals and snacks when offered. We had several tours that included a meal (large snack) ther we weren’t expecting. A tour that left at eleven a.m. required you to purchase a meal. Better if we know ahead what will be provided Room service was excellent. Juan Carlos deck 4 - did a great job. Moved the coffee machine to a higher cabinet as we don’t use the machine in the room. Dining room staff still seems to be learning their way. The automated ordering system seems to have some slip ups. Bar and lounge service was great. We are husband and wife traveling with 2 friends. Manfredi’s-dined there twice. Found the food to be good quality both times. Second service was a little sloppy. One in our party received his pasta as a separate course-the rest had theirs included with the main course. I think this is a problem with the way the menu appears on the ordering app. Chef’s Table-also dined there twice. Xiang and Asian Panorama. Both meals were good; wine pairings well-suited. Portions were not huge, but gave a good idea of flavors. Was a full meal. The Restaurant-we found a good selection of food. Meats were excellent. What is missing is any local seafood. Now that Viking is around the world, the need to offer seafood beyond the waters of Norway. Ship needs to fix the dinner in the second to the last night. Two shows plus the Captain’s Farwell meant that almost no one could eat in The Restaurant after the first show. World Cafe - we found a good variety of selections for each meal. Varied offerings for many cultures; you could always find something to eat. Nice to add in special grill offerings every few days - chicken schnitzel, lobster, etc. Back by the pool area. Entertainment /Activities - good variety in entertainment for us. Varied from night to night. Lectures available if you wanted and a good selection in your cabin if you missed a port talk. Sea day activities sufficient for us. There were 8-9 activities scheduled - we did expect Viking to be more in the quiet side. Embarkation/disembarkation-very smooth for us. Arrived 15 min. prior to scheduled time and were let right on. Less than 10 people waiting. Short wait in the ship-sipping champagne-and our room was ready. Luggage all delivered within 30 min. Same for leaving the ship. We were independent travelers. Had breakfast and left the ship by 8:30a.m. Taxis readily available and we were at our hotel in 20 minutes. Read Less
6 Helpful Votes
Sail Date: January 2019
Overall I enjoyed our cruise on Viking Orion. My husband and I booked with Viking because we were tired of large ships with no private space and we didn't want to be nickled and dimed. We wanted an adult experience without casinos, ... Read More
Overall I enjoyed our cruise on Viking Orion. My husband and I booked with Viking because we were tired of large ships with no private space and we didn't want to be nickled and dimed. We wanted an adult experience without casinos, dress up nights or photos. We also chose Viking because we liked the itinerary, shore excursions were allegedly included and the ship spent longer in each port. We were also tired of fighting crowds on larger ships. Our stateroom was lovely and the service was excellent, except for some minor issues in the dining room. Two serious difficulties arose during the voyage. First, Viking eliminated a port call in New Zealand called Roatua. Viking did provide $500.00 in a ship board credit for both my husband and me as compensation. I used this credit to book shore excursions. There was a serious problem with booking the included shore excursions. The excursions could only be booked 65 days in advance of the cruise on line. However, the included cruises were immediately sold out. So, if you were in a lower category cabin, there was often no included excursion available. The optional excursions were far more interesting than the included ones. The included excursions often conflicted with the included ones. It was frustrating, especially since I had to book several private tours. Some of the included city tours were less than impressive. I did enjoy several of the excursions....notably the Gannet Safari, the Taleri Gorge Train Ride and the Bonorong Wildlife Sanctuary. I also enjoyed the resident historian, the shore talks and the enrichment activities on board. I found plenty to do on sea days. I would have liked extra time in Hobart and an extra day in Melbourne. The sail into Sydney Harbour was lovely. The entertainment on board was good. The cruise director was an Australian child star (now an adult) who did an excellent job. He did a terrific performance. The four singers on board did a credible job. I wasn't expecting the large Broadway shows performed on larger ships so I wasn't disappointed. I liked the free Wi-Fi, the included wine with dinner, not having to contend with noisy children, the enrichment activities and the lovely quiet spaces on the ship. I never felt crowded and I could always find a quiet place to read and relax. I didn't like the elimination of a port, slow service in the dining room or the issue with booking shore excursions. I felt that Viking engaged in false advertising with stating that a shore excursion was included I every port. For the reasons stated above, the included excursions could not be booked. I enjoyed the cruise but I am still trying to decide whether or not it was worth the additional amount of money that we spent above what we would have spent on Princess......I think we will likely book a Viking River Cruise but I am not sure about another ocean cruise. Again, I will have to use a cost benefit analysis......overall pleasant, upscale experience with helpful, friendly staff. Read Less
6 Helpful Votes
Sail Date: January 2019
Overall, the cruise portion of our Aus/NZ trip was good. The itinerary was appealing as it included Hobart, Tasmania, and smaller centers in NZ. We arranged our own flights. Viking Orion is a classy looking ship with wonderful, ... Read More
Overall, the cruise portion of our Aus/NZ trip was good. The itinerary was appealing as it included Hobart, Tasmania, and smaller centers in NZ. We arranged our own flights. Viking Orion is a classy looking ship with wonderful, friendly fellow passengers. The vast majority were Americans, average age was a good 70. Public areas were well used but comfortable. My partner used the spa and really liked it. We were in a Penthouse Veranda and it has a minimalist decor with lots of storage, small veranda and good bathroom. Kept very clean and stocked with your choices. We did have to deal with the scalding hot/cool oscillations in the shower. This can be mitigated by turning the head on full force and adjusting the temp down until it at least it no longer sears. The bed is a king, good linens but for me way too firm. My sciatica acted up. I'm aware of the issues around booking shore excursions by suite category but we were able to book exactly what we wanted. Spaces did free up eventually on many showing sold out originally. Unlike some reviewers, I thought the optional excursions were great! Can recommend "Kangaroos and Koalas at Sunset" in Melbourne, "Wildlife Conservation Park and Historic Port Arthur" out of Hobart, "Great Houses of Dunedin", "Sheep Station & Te Mata Peak" out of Napier, and "Geothermal Rotorua" out of Tauranga. The food was of high ingredients quality, varied and attractively prepared. Shame, because more often than not, it was marred by too much salt, over richness and tepid serving temperatures. Kudos to the sushi, steaks and roasts, afternoon tea and service! Included wines were mostly good and generously offered. One of our Manfredi's reservations mysteriously disappeared and the restaurant manager just shrugged. We were usually too tired for the evening entertainment but did go to the planetarium twice. Not recommended as it is really just a mini Imax theater showing short childlike films. We had a very rough two day crossing of the Tasman Sea and then Christchurch was cancelled based on "safety first". Of course I defer these decisions to the bridge but where was safety first crossing the Tasman in those conditions, and sailing out of Wellington harbour in 100+ km/hr wind gusts? A much smaller cruise ship, the Caledonian Sky, sailed out of Christchurch to our port, Dunedin, the night we stayed put. It couldn't possibly have been as bad as the Tasman! Oh, and no compensation. Anyway, as only my second ever cruise, and having enjoyed the Viking brand, I have decided cruising is not for me but I certainly see the appeal to the many loyal Viking passengers. We met some great people who were always interesting to talk to! Read Less
3 Helpful Votes
Sail Date: December 2018
The new ship was great. The crew was exceptional. The food was great. One day while at sea from Tasmania to New Zealand, all passengers on Decks 2 and 3 were requested to meet on Deck 1 at 9 AM to complete and review their New Zealand ... Read More
The new ship was great. The crew was exceptional. The food was great. One day while at sea from Tasmania to New Zealand, all passengers on Decks 2 and 3 were requested to meet on Deck 1 at 9 AM to complete and review their New Zealand Declaration Documents. The line was way too long and the wait was way too long. Many passengers were very disappointed. This situation was evidence of very poor planning on someone's part. With today's technology it seems that each cabin should have good WIFI Service. That was not the case for our cabin 3032. We had very little if any WIFI service. Hopefully this deficiency can be resolved for you future passengers. I have to give Simba, Bruno and Ivana took very good care of our foursome while at the Poop Deck Par. They really made us feel at home. Thank you very much. Read Less
1 Helpful Vote
Sail Date: December 2018
The ship was elegant as was the cabin. I enjoyed the choice of dining options and the housekeeping staff just awesome. Perhaps the only thing I feel could be improved upon were some of the free excursions. We felt that they could be more ... Read More
The ship was elegant as was the cabin. I enjoyed the choice of dining options and the housekeeping staff just awesome. Perhaps the only thing I feel could be improved upon were some of the free excursions. We felt that they could be more in-depth with more of a chance to explore the shops and perhaps to eat at the local restaurants. Otherwise the trip was worth the money and I would do it again. The trip allowed us to see another part of the world which was as beautiful as portrayed. I would recommend this trip to anyone wanting to see Australia/New Zealand. Viking delivered the experience of a lifetime. The entertainment and activities were of a wide range and enjoyable. Also, being on ship Christmas Day was even more special. The crew had all hands on deck for fun and enjoyment which was just awesome. If you are thinking of cruising consider Viking. Read Less
5 Helpful Votes
Sail Date: November 2018
We had been on Viking before so I am comparing this cruise to the Viking cruise we took last year - plus other cruises we have taken. Dollar for dollar you are not going to do better than booking a Viking cruise - we were so impressed that ... Read More
We had been on Viking before so I am comparing this cruise to the Viking cruise we took last year - plus other cruises we have taken. Dollar for dollar you are not going to do better than booking a Viking cruise - we were so impressed that we booked a river cruise for 2020. The food was very good (not 5* but definitely 4*) - The entertainment was surprisingly good - not as many entertainers or length of shows that you will see on other cruises - but very enjoyable 45 minute show. Here comes the miss - and it was a big miss - where I am only giving it 1*! Excursions: they were awful - totally unorganized - drivers that didn't stick to the itinerary - drivers and travel guides who were completely lost (subjectively and figuratively). Admittedly, the hot and humid weather and rain surely didn't help - but I have the feeling it would have turned out the same if the weather was different). Example of poor planning by Viking: one of our major excursions was to the island of Komodo - they tendered us in where we all joined groups to hike around the island. I would say that we were there about an hour to 1 1/2 hours. It was so hot and humid that a few people passed out. Arriving to the dock to get back on the tenders and (surprise) - no tenders. At this point there were over two hundred people waiting in line for the tender - none were in sight. The time from the ship to the dock was at least 20 minutes to perhaps 30 minutes. There was no protection from the sun and people were about to jump into the water to cool off (a few more people on the dock passed out as well). That evening the cruise director apologized but it was a little late. I am probably being generous by giving the excursions 1*. Read Less
Joy
2 Helpful Votes
Sail Date: November 2018
I also found not all passengers were treated the same. I think if you socialized with the crew you were treated better. If you spent time later in the evening with then and participated in their games, they greeted you and treated you ... Read More
I also found not all passengers were treated the same. I think if you socialized with the crew you were treated better. If you spent time later in the evening with then and participated in their games, they greeted you and treated you differently. Because of our age we thought this would be a good way to see Australia. Flight arrangements were terrible, sent us north to go west,long layovers. Food was very good and service excellent. Food in dining room was very good, specialty dining was excellent, World Café could have been better. Excursions could have been better, on some you spent more time on the bus than being able to enjoy the sight you were visiting. We've taken Viking River Cruises and I think the excursions and value for our money was much better. Also I think the crew was more attentive to all. We didn't have as many dining options but were excellent. Read Less
8 Helpful Votes
Sail Date: November 2018
We have sailed on Viking Ocean before, and will do so again. Check-in and debarking was excellent. We had a PS3 cabin, which was worth the money. The food was quite good; although they should have more green salads, and the included ... Read More
We have sailed on Viking Ocean before, and will do so again. Check-in and debarking was excellent. We had a PS3 cabin, which was worth the money. The food was quite good; although they should have more green salads, and the included wine were very drinkable; a Tempranillo from Spain, and a red from the Vaucluse in France. The entree portions were often quite small. The food in Manfredi's was OK, but the Chef's Table was awful; miniscule portions, and we headed up to the buffet for desert. We found the lecturers to be quite good, particularly the Astronomer Dr. Wright. The Planetarium was enjoyable, but the 'shows' could have been done on an Imax, and pushed the obsolete 'Orion Mars Project'. There were a lack of some of our favorite activities: Zumba at 7PM!!!!; and no ballroom dance lessons (the entertainers reduced to 4 from 8 on our last voyage) were busy learning their new routines. The band, while good for some types of music never played real dance music in Torshaven. No tangos or rumbas, and very few swings or cha-chas. The cabin was magnificent; and service by our attendant the best we've had in years. The only problem with the cruise were the Awful!!! included tours, except for the one in Bali, which was fine. Komodo was a disaster; we saw three drugged dragons and the heat was very bad; I saw two people pass-out from the heat; one waiting for a tender, and one in the jungle. The crewman in the jungle stood there mouth and did not know what to do. There was no way to call for help. Eventually the passenger was helped up. Overnight in Darwin: Tours arrived at museums 45 minutes before they opened, sometimes expecting you to stay 90 minutes at a small exhibit. Awful guides. Thursday Island: Nothing to do, but walk around a dreary village. Included tours in Cairns and Townsville were also 'misses'. The tour staff stopped giving out rating sheets. Brisbane was wonderful, but only a long day. Read Less
1 Helpful Vote
Sail Date: November 2018
The ship was absolutely beautiful - new and very well designed. PRE-ARRANGED TRANSFER: Had a bit of a problem upon our midnight arrival in Bangkok when there was no one to meet us, despite assurances that there would be. After several ... Read More
The ship was absolutely beautiful - new and very well designed. PRE-ARRANGED TRANSFER: Had a bit of a problem upon our midnight arrival in Bangkok when there was no one to meet us, despite assurances that there would be. After several hours passed, we rented a van for the 1.5 hour ride to the ship (for which we were reimbursed). EXCURSIONS: Included excursions were so-so. There seemed to be a formula for sightseeing in each port: flower market, national monument and temple. Quality of guides was inconsistent with respect to understandable spoken English and initiative. BALI EXTENSION: The Bali extension excursion consisted of hours of driving to visit 3 different temples - extremely long day (10+ hours) to visit sites that were similar to each other. Would have preferred to visit some sights in Ubud, which is well known and also located closer to our Nusa Dua hotel. The Laguna hotel was very nice, and we enjoyed having 2 nights there after we disembarked from the ship. ONBOARD THE ORION: Experiences on board the Orion were lovely - variety of activities, excellent staff, well run dining venues, and public spaces that were suitable for private reading or social gatherings. So many pluses about our time on the ship! A norovirus red alert prompted the closing of pools and public parts of the spa for several days. While we appreciated the precautionary measures, the exclusion of those activities was very disappointing - especially on days at sea. Nonetheless, I loved the cruise overall and love traveling with Viking. Read Less
Viking Orion Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.5 0.0
Value For Money 5.0 0.0

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