9 Helpful Votes
Sail Date: January 2019
I liked the original itinerary on Viking and that's why I chose it. After I had booked it, they eliminated Rotorua, New Zealand which was the stop I was looking forward to the most. They did give us a $500 per person credit, but I ... Read More
I liked the original itinerary on Viking and that's why I chose it. After I had booked it, they eliminated Rotorua, New Zealand which was the stop I was looking forward to the most. They did give us a $500 per person credit, but I wouldn't have booked it if I had known. The included shore excursions, with the exception of Aukland, were terrible. Poor choices of what to see, boring details, and lasted far too long. I booked $1,000 worth of extra excursions and I enjoyed them. Also, I have cruised on both Crystal and Oceania and the food on both is excellent. Some meals on Viking were good, but most were only ok. The evening entertainment was also a disappointment compared to Crystal. The room I was in was noisy during sea days and nights. We were above a life boat and I believe that contributed to the noise. It may not have been fastened down securely and it was creaking. I did book a deep tissue massage and it was fantastic. Even though I wouldn't recommend Viking, everyone working on the ship was outstanding. Read Less
9 Helpful Votes
Sail Date: January 2019
We booked this cruise because of our previous experiences with Viking River and to join some friends. The process pre-cruise with booking excursions was horrible as most of the tours were listed as sold-out by the time they were opened to ... Read More
We booked this cruise because of our previous experiences with Viking River and to join some friends. The process pre-cruise with booking excursions was horrible as most of the tours were listed as sold-out by the time they were opened to us (and we were not in the last group!). The boarding process was very smooth and our cabin steward was very nice and capable. Once on board we found out that a number of the tours we had hoped for were now listed as available so we were able to get on some we were hoping for. The first night in the dining room was terrible. It took forever to get our meal and I had to send mine back twice because the meat was so under-cooked! The second and third nights were not much better but then they got into a rhythm and it seemed okay. However for the final several nights, I think they had new staff on board and the service dropped again. Most of the menus were not very exciting and somewhat repetitive. We went to most of the shows they offered. This was the first cruise for the Viking Vocalists quartet and their first shows were just okay. They improved but I think the choreography lacked pizzazz. The special entertainment that they had come on board was lacking. The Argentine tango duo danced well but they had too much narrative to their show. The guitarist played well but had no stage presence and little to interact with the audience. The Gertrude Opera was good but, again, the narrative distracted from the performance. The final guest performance, by the aboriginal dance theater, was excellent! We enjoyed the trivia times and the musical name that tune. I didn't think the guest lecturers were very good but did hear some positives from other guests. The excursions that we did were good. I heard some complaints about the Southern Alps trip and the Kangaroos and Koalas trip, neither of which we were on. The Healesville Sanctuary trip was an add-on excursion which we took and thoroughly enjoyed! Zealandia was a good one, also. The Napier tour by Classic Car was fun. Debarkation was simple and very easy. Read Less
Free Price Drop Alerts
Get Viking Orion price drops
250,000+ people have entered their email
14 Helpful Votes
Sail Date: January 2019
Whe chose to try the Viking Ocean experience because we have enjoyed several river cruises with them. Unfortunatley, they did not live up to the excellent quality of thecriver cruises. It felt that the crew needed more training. They ... Read More
Whe chose to try the Viking Ocean experience because we have enjoyed several river cruises with them. Unfortunatley, they did not live up to the excellent quality of thecriver cruises. It felt that the crew needed more training. They weren't overly friendly and missed the mark in cresting a great experience. Communication was not great once on the ship. Their app works ok but doesn't let you add anything such as upcoming events so you have to keep track of your schedule on paper woth the daily and in the app for dinner, spa reservations. It was confusing. The music groups and evening entertainment were good when they were planned, however it wasn't every night. A couple nights it was taped Opera...and a lotvof bean bag challenges. A couple nights they did provide old movies in the pool area. The most frustrating thing was that we missed two (2) ports that we really wanted to visit. On a 14 day trip with already 3 days at sea planned that made our voyage 5 out of 14 days (or over 1/3) of our trip at sea and therecqas really nothing to do. It was pretty boring. The excusions that they included usually consisted of a trip in a bus around a city. Not that great. Overall I think we will stay with other lines to do an Ocean cruise and leave Viking for rivers. Read Less
6 Helpful Votes
Sail Date: January 2019
We chose this cruise as the itinerary seemed very good and it seemed as though it was good to have some excursions and beer and wine included during meal times. Having said that, we had a very rough traverse of the Tasman Sea from Hobart ... Read More
We chose this cruise as the itinerary seemed very good and it seemed as though it was good to have some excursions and beer and wine included during meal times. Having said that, we had a very rough traverse of the Tasman Sea from Hobart to Dunedin. The ship rocked excessively from side to side, especially overnight the second night crossing. We enjoyed the excursions in Dunedin with great views of the surrounding areas from Signal Hill and a hike up Mt. Cargill. Cancelled Port: We were supposed to then travel to Christchurch, but despite indication that the sea was not all that rough ( certainly not as rough based on weather forecasts and other indications as the crossing in the Tasman Sea ), Christchurch was cancelled, citing safety concerns. We find it odd that of the 4 Viking cruise sailings between Sydney and Auckland, 2 were cancelled. And there was no compensation for Christchurch being cancelled. Ship It is beautifully appointed and there was never really a crowded area. There was comfortable seating throughout the ship. We were impressed by the cleanliness on the ship and that there were attendants constantly cleaning public washrooms. The cabin: It was nicely appointed and we found the PV2 to be a perfect size. The bathroom and main part of the cabin had ample space, although the veranda seemed a bit cramped to sit out on. Downside: The bed was painfully firm. This bed did not provide a comfortable sleeping experience. Food Quality: Dining we found to be questionable. The food, especially in the World Cafe was often lukewarm and sometimes overcooked. Desserts were quite amazing and gelato bar very popular. We had to send back several items in The Restaurant, including a lamb shank that was tough and lukewarm and a steak that was ordered medium rare and was definitely medium to medium well. What they call baked potatoes are not what I would refer to as baked. They are peeled potatoes and what I would call roasted, More than once they were overly soft and mushy. THis is a relatively smaller ship with just over 900 passengers, so there is an opportunity to do more frequent batch cooking. Often at dinner opening, the food was overcooked. One example was extremely overcooked mushy roasted wedge potatoes. The food was not all bad, however. The presentation was always excellent and taste usually very good. Included WInes: I found all the included wines to be very good. I suppose it would be difficult to satisfy all tastes as wine tasting can be so subjective. I was very grateful that throughout the cruise there were no oaked wines as I don't like that flavour. I think the wines were selected very carefully. Well done! Chef's Table Specialty Restaurant: We went to a dinner at the Chef's Table Specialty restaurant and enjoyed the Lotus fixed sample menu. However, we signed up for that night for a Thai menu and it was changed without a reason given. Reservations: Our dinner reservation for one of the nights in the specialty restaurant, Manfredi's was dropped off our list of reservations without explanation and no suitable fix was offered. Advice: Print a copy of all reservations on your account! That was a mistake on our part and they did not correct it. Lack of Follow Up by Management: As I mentioned earlier, I thought that the cleanliness and safety/sanitation was for the most part a focus on the ship. However, I filled out a questionnaire about a practice that I believe worked against maintaining health and safety. The comments were passed on and responded to, suggesting that I would see a noticeable change, which never happened. In all food venues on board, except the World cafe, all glassware was face up on the tables. In the World Cafe, the glassware was face down on soiled vinyl placemats. There was a risk of contamination between the drinking portion of the glassware and the soiled table mats. This is not congruent with the other good practices on the ship. I DID NOT appreciate a response that was only lip service and not a true follow up. I also filled out a survey upon disembarkation, commenting on the lack of proper follow up and nobody followed up from this either. Entertainment: We didn't attend a lot of the shows on board, but the ABBA review was pretty good, although a bit hammy. On the final night, they showed the film Bohemian Rhapsody, which was great as it is an Oscar nominated film this year. Service was excellent. All staff members would sincerely greet us at all times in the public areas of the ship. I can't say enough about the crew and their customer service. Explorer Dome: What some refer to as a planetarium, isn't really one. It is a film venue where those films are projected partly or fully onto the dome in a theatre above the explorer lounge. This is available only on the Orion and Jupiter ships. I thought the Mars show was excellent, simulating a human landing on Mars with international participants collecting specimens and reporting back to Earth. I would not recommend the Dolphins and Whales show. It only covered part of the screen and although 3D was of poor production quality. Spa: This was included with no extra fees, unless booking massages or other treatments. There were so many facets to it. Sauna, cold plunge pool, thermal pool, steam room, snow grotto. It was very refreshing and relaxing. I highly recommend visiting this area. There are towels and robes provided and the lockers are controlled by your room card, which was very convenient. The spa employees were very friendly and helpful, offering advice on receiving the maximum benefit from all the facets of the spa. Value: Questionable for a Canadian traveller, with a significant surcharge of over 35% in Canadian funds over the US price. For a 15 day cruise that cost over $22,000 CAD, a nicely appointed room on other reputable cruise lines could be had for significantly less, even if factoring in excursions and alcohol. Read Less
7 Helpful Votes
Sail Date: December 2018
We chose Viking Ocean for several reasons. First we were tired of the large crowds of people on the other cruise lines we have sailed. We were tired of the photographers, casino, and poor excursions. We were happy to pay a little more for ... Read More
We chose Viking Ocean for several reasons. First we were tired of the large crowds of people on the other cruise lines we have sailed. We were tired of the photographers, casino, and poor excursions. We were happy to pay a little more for better excursions (as advertised on air) and to have wine and beer at lunch and dinner, coffee all day without being nickled and dimed to death. We thought Viking would be a great way to see New Zealand and Australia. It wasn't. First what was good about the cruise, the ship was beautiful. Its new, launched in June 2018. The stateroom Deluxe Veranda was comfortable and the bathroom was roomy, especially the shower. The food was good to excellent and the service was spot on, everyone was attentive. What was wrong? It started with booking excursions. We had to book excursions based on cabin level, so we could not book anything until 65 days prior to departure. It turns out we we were closed out of all the excursions we wanted to take. You also had to book your included excursions by choosing the time you wanted. So if you were trying to book an early one in order to get a later extra one, forget it wasn't going to happen. Once on board we found out that we were in the majority with regard to issues with booking excursions. Many people were up at 3:30 am EST in order to get the jump on booking on line. Many had gone and booked private tours with other tour groups in port. Image spending all this money and still going through this expense. The included excursions were not great, Auckland was terrible and the rest not much better. Just driving around in a bus seeing the city. The bus driver was the tour guide. Nothing like the excursions seen in the ads. Most passengers had traveled Viking before on river cruises and all were surprised at the poor quality of the ocean cruise excursions, nothing like the river cruise. We lost 2 ports due to poor weather. The sun was shining, but it was windy and the captain chose, for safety reasons, not to enter the port for Christchurch NZ. The sea was rough, so he slowed down to try to minimize the rocking and we could not make Hobart Tasmania on time. So it was cut out. They gave us an extra day in Melbourne and set up more excursions for the extra day. By 8 am the following day, all extra excursions were full. Surprise!!! Days at sea were BORING!!! No fun games, nothing. Just a bunch of passengers sitting around in all the reading nook areas reading. Pool was empty, sun deck too windy to play games, too rocky for bocce. Evening entertainment was so-so, 2 off ship performers were good but the last night in Sydney with the aborigine tribe was pathetic. It all sounded and looked the same from song to song. The planetarium show was a joke. A grade C- movie about a launch to Mars. All made up with the worst acting ever!! Overall for an ocean cruise, I could have stayed with Princess, cheaper, endured the crowds and gotten the same poor shore experience. We traveled so far and saw so little. SAD. They gave us vouchers towards our next booking to make up for the inconvenience. I called to complain on the amount and they increased it but it still does not make up for my loss. Read Less
6 Helpful Votes
Sail Date: December 2018
I’ve had New Zealand and Australia on my bucket list for a long time. With such great reviews of Viking Ocean cruises and having been very pleased with Viking River, why not. It was a mix of good and bad. In the good side was the ... Read More
I’ve had New Zealand and Australia on my bucket list for a long time. With such great reviews of Viking Ocean cruises and having been very pleased with Viking River, why not. It was a mix of good and bad. In the good side was the ship, service, food, entertainment gym and spa, especially the Nordic experience of steam, ice, etc. However, you take a cruise for the above but especially to see things. We were extremely underwhelmed with the excisions. Non descript ports and tours. The combined driver/guides were also boring. We did not see the picturesque New Zealand you hear about. In addition, we missed two ports, Christchurch and Tasmania due to rough seas in the Tasmin Sea. I absolutely get safety and and won’t question it but their compensation for missing two ports was a $250 credit to a future cruise. $500 off I’m a $20K cruise excluding air; INSULTING. I question is I ever take Biking Ocean again. I also understand that this was a maiden voyage from NZ to Australia. I think they were learning along the way on our nickel. Read Less
5 Helpful Votes
Sail Date: December 2018
We chose the Viking Orion cruise because we had wanted to see Australia. We left on December 30 out of Auckland. As mentioned above the communication prior to leaving was inaccurate and insufficient. I really don't think the people ... Read More
We chose the Viking Orion cruise because we had wanted to see Australia. We left on December 30 out of Auckland. As mentioned above the communication prior to leaving was inaccurate and insufficient. I really don't think the people organizing this cruise were prepared. We continually got the impression that they would meet somewhere and decide what to do next. The food on the cruise was good, but not great. There were not enough salads and they only knew how to cook steaks 2 ways: well done or rare! The 2 speciallity restaurants were not really special. Manfredi's had Italian food that was only slighly better than the Olive Garden. The atmosphere was not at all elegant as you would expect for a "speciality" restaurant. There were plastic placemats and the lighting and overall atmosphere was just not good. The Chef's Table was bad. It was presented as a "groumet" restaurant, but it was hardly that. It had 4 courses. We went on Mexican night and the 1 st course was a single round corn chip with a small teaspoon of chopped octopus on it! The rest of the potions were equally small and not at all good. They arrived barely warm and were very small portions. The main course was short ribs. It consisted of a 2 inch square of molded meat that was the size of a brownie. It was cold and tasted like it was made last week! This restaurant used the same plastic placemats - not the white table cloths you would expect! We had another reservation that we canceled. Then, there were the Excursions! The included excursions consisted of sitting on a bus with the drive rattling off things to look at out the window. This was poorly done and usually we could not see what he was describing before we drove past. The worst excursion was one one we paid $129 for. This was the Otaga Wildlife cruise. For this cruise we boarded a boat that was probably 50 years old! It had no comfortable seats and was enclosed with cloudy plastic zip windows. They passed out binoculars to everyone. We ride was really rough and the boat driver narrated a script and pointed out a few birds (hardly the expected wildlife) that we could observe flying by as the boat swayed back and forth and bumped along at a fairly fast clip. Most of us could not focus on anything and maintain our balance on the boat. It was awful! A few people felt sick! I don't think the person who planned this actually went on this trip. I am furious that we paid for this! This trip was really rough! We spent a total of 5 days on very rough seas! As we walked along the halls, we would sway from one side to the other holding on to the rails! It was difficult to maintain your balance. There were many people who were sick! We missed the stops at Christ church and Hobart and Tasmania because of the rough seas! I don't anyone quite understood what we missed Tasmania because the communication was poor, as usual. Anyway, missing this stop caused us to spend an additional day on the very rough seas. Because we missed Tasmania, we had an extra day in Melbourne. We were promised 2 things: added excursions and compensation when we got back home. First of all, there were added excursions, but they had only a few places, so most of the passengers were left in Melbourne on there own. There was almost no help or guidance from the crew of things to see and how to get there. People go on tours and cruises, so people can guide them in sight seeing, Viking failed to do this or us! When we got home we were offered a $250.00 voucher to use on another cruise. This is a pathetic offer for compensation for missing Tasmania which is one of the major attractions on this cruise! I have only one more thing to mention. During the "At sea days", there were very few activities planned. There were lectures and a bean bag toss, but little else. Luckily, we brought a deck of cards. Oh and I almost forgot the mention that the cruise director was part of the evening entertainment. He was not a very good singer. I think his time would have been better spent on planning and organizing the cruise activities! Read Less
3 Helpful Votes
Sail Date: December 2018
Having cruised all major shipping lines over the past 30 years, I was thrilled to find Viking Orion cruising from Australia 30th December, 2018. Having heard the standard of this ship was equal to the best I had travelled on previously, ... Read More
Having cruised all major shipping lines over the past 30 years, I was thrilled to find Viking Orion cruising from Australia 30th December, 2018. Having heard the standard of this ship was equal to the best I had travelled on previously, I booked & paid top price for our accommodation onboard. By the end of the cruise, I was so disappointed with so many aspects of the cruise, I actually cancelled another booking I had for later in the next year. My biggest disappointment was that, because it was a New Years Eve cruise, a date I cruise every year, to celebrate, I couldn't believe how little was offered on the night. There was a countdown clock on the outside deck pool screen showing the time & then the wording Happy New Year displayed - & that was it. No balloons, no party hats, no whistles, no deck food etc - all the little things that go into making it a great night. The worst NYE I have ever experienced onboard a cruise ship. No flowers, fruit, chocolates on pillow in stateroom. Buffets with so little choice, it was difficult to find something worth eating. 2 ports of call were missed out due to "bad weather". I feel so sorry for people who had travelled halfway around the world to see Australia & New Zealand & ended up mainly having sea days. Why, when we couldn't get into Lyttleton (for Christchurch) didn't we go to the safe harbour of Akaroa near by - as did one of the larger Princess cruise ships on the same day. Viking, you have a great reputation with River Cruises - perhaps you should stick to them. Read Less
9 Helpful Votes
Sail Date: December 2018
A bucket list destination with a line we trusted, we are probably more disappointed because of our expectations. We feel "betrayed" by poor communication prior to the trip and then repeated disappointment with excursions and ... Read More
A bucket list destination with a line we trusted, we are probably more disappointed because of our expectations. We feel "betrayed" by poor communication prior to the trip and then repeated disappointment with excursions and most off ship experiences. Included excursions were minimal quality, including poorly informed guides (except Sydney). When a Port Douglas extension (to see the Great Barrier Reef) was fouled due to a storm, there were no appropriate substitute provisions. We spent most of the time traveling and confined to the hotel. Final insult was attempt to charge for luggage for domestic flight back to Sydney. Beyond the subpar included excursions, there were inadequate spots on the expensive paid excursions. So, for example, we actually never saw a kangaroo because by the time we attempted to book that (single) excisions, on first available day, the excursion was full. And then there were the transfers. On first arrival to Sydney, we had a five hour layover before the flight arranged to Cairns. Five hours is long, but after flight from eastern US, it was an eternity. Upon return to Sydney, we were left to handle our luggage for several blocks between the terminal and the buses to the ship. In gale force, literally (Cyclone Owen), winds my rolling luggage escaped me. On the final day of the cruise, we disembarked at 7:10 in the morning and were transported to a hotel conference room to sit out the rest of the day, meals on our own, until our 8:10 flight that night. We did receive a transport to the airport where we discovered because our carrier had changed from the trip over, we owed $500NZ for baggage in excess of their allowances. We hope Viking has not tried to expand their ocean cruise market too fast to maintain their famous quality. We'll look harder before we leap again... Read Less
7 Helpful Votes
Sail Date: December 2018
The Viking Orion is a beautiful new ship we have been on 1 Of it’s sister ships The food was very good to outstanding The housekeeping was excellent The problem lies in being treated As a second class passengers If you are not ... Read More
The Viking Orion is a beautiful new ship we have been on 1 Of it’s sister ships The food was very good to outstanding The housekeeping was excellent The problem lies in being treated As a second class passengers If you are not in suites Luggage dragged in airport? No help with luggage at embarkation Lack of communication with guest relations Almost all excursions sold out Before we were able to get on line Had to have security transport us to Port gate after trying to have Viking staff help us to get to private tour This inspite of accessibility issues Included tours at best mediocre And could never get early times No currency exchange on ship A 5 star cruise is more like a 3 to 4 for people in non suites Staff never apologized for anything Booking of tours and restaurants Needs work Outdoor pool usually closed roof Making it almost a sauna The majority of staff did an outstanding jobless Read Less
Viking Orion Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.5 0.0
Value For Money 5.0 0.0

Find a Viking Orion Cruise