12 Viking Ocean Viking Orion Cruise Reviews

We normally cruise with Silversea, but with all the positive hype surrounding Viking Ocean and River cruising we decided it would be worth further investigation and financial commitment to cruise with this line. We joined this cruise ... Read More
We normally cruise with Silversea, but with all the positive hype surrounding Viking Ocean and River cruising we decided it would be worth further investigation and financial commitment to cruise with this line. We joined this cruise on Viking Orion in Tokyo Bay, Japan. Embarkation went fairly smoothly although there was a snaking embarkation line, which is something we are not used to. Furthermore, despite adding our credit card details prior to embarkation we were asked to produce the card. The staff then proceeded to try and add it to our shipboard account which was already populated with our credit card detail. So much for the statement in the ‘My Viking” Cruise app, ‘Registering your credit card details will save time at embarkation’ Clearly it doesn’t. We eventually made it to our stateroom, PV1 category, which to be fair was a pleasant enough environment, but we couldn’t help but compare to our previous Silversea staterooms, a No contest decision was made in favour of Silversea. Never the less we settled in, with the expectation that it would be a fabulous cruise. Let’s start with Food and drink. With the exception of one meal in a 14 day voyage it was the worst food we have ever encountered on any cruise line. (P&O ,Cunard, Silversea) There seems to be a problem in terms of variety in the World Cafe or main restaurant , but the most annoying trait was that no matter at what time you dined, breakfast, lunch, dinner, the food was NEVER hot. It was always luke warm, tasteless and totally uninteresting. In the World Cafe, it didn’t help that the plates were stored underneath the counter and not warmed prior to use, that together with the ships A/C ensured luke warm food, rapidly transitioning to cold, unless you were prepared to eat quickly and risk indigestion. We did discuss the issue with a staff member who said that he would raise it with management. No management came forward although the staff member concerned asked every time we saw him ‘is everything okay today?’ I agree with another subscribers post who describes the meals as fit for ‘homes-for-the-aged’, however, it is only fit if you want to upset the residence! Whilst cruising though the ports in Japan and Taiwan, I was trying to find a way to sum up the ship, and the only thing I could say is Viking Orion has ‘No Heart’. There is absolutely no vibe/atmosphere to Viking Orion . This in my view has got be due to a number of restaurants and bars closing at at around 9pm. There is no central point to which guest naturally gravitate towards. There is however 24hr room service available to all. As part of our pre-cruise arrangements we booked a table for two at Manfredi’s 70 days before departure. We presented ourselves to the maitre d’ , at the appointed time/date only to be told that there was only a table for 6 available. It just so happened that there were another group of four waiting for their table. We all told him that it was unacceptable, he promptly told us that there had been an ‘ upsurge’ in guests presenting without a booking. So, from my perspective what’s the point in booking a stateroom with early restaurant and tour booking privileges only to be told there was no availability at the times previously booked. Our displeasure was clear, and he surprisingly found us a nice table for 2 by the window, and a table for 4 for the other guests, sorted.!! Then there was my birthday. Two days after boarding, my good lady had ordered a cake ( at no cost) at guest services, asking for it to be presented at the conclusion of the meal at Manfredi’s restaurant, some 10 days later. No cake appeared, we waited and waited and we could still be waiting now. Perhaps we should have asked you are thinking, it was a surprise says I. In any event on any other cruise line if guests have requested cakes etc they are usually delivered at the conclusion of the meal and then sent to the stateroom together with cutlery/plates/napkins , just in case the requesting guests were full from the meal. You guessed it, no cake or any enquiry from staff as to if we wanted it. Where there any positives coming out from this cruise? Yes, it taught us not to believe the hype from self proclaimed experts or cruise awards. The proof of the pudding is etc etc, except this pudding is rather an expensive disaster. The waiting staff did their best, but are clearly in need of refresher or new training as the service message isn’t getting home. At some of the bars, the bar staff had difficulty preparing the advertised cocktail Pina Colda,. In one instance, I have no idea what was presented but it wasn’t Pina Colada, and it also depended on which bar you went too. Some bars had neither the ingredients or equipment or as I strongly suspect the staff don’t possess the skill base to prepare it. To be fair, when this did occur the staff did offer to go to another bar to collect the drink. Our stateroom steward was however well trained and hard working, and provided excellent service, I have no complaints there. The included tours around the destination ports were well run and gave just a flavour of the ports visited. Viking Orion is a nicely deigned ship with tasteful furnishings, but the layout and restaurant/bar opening / closing timetables do not in my view facilitate social interactions. And just to add one more issue, as I am sure you, the reader will becoming bored of this post, but please stick with me as it serves as a warning to those who disembark on private arrangements and aren’t able bodied. We had decided months before we even set foot on the ship that we were going to disembark a day early when the ship docked in our favourite port Hong Kong. We had been there many times before and didn’t want to take advantage of any of the included excursions. We had always had a desire to stay at the Peninsula on our bucket list so decided to use the opportunity to stay just for one night. I wrote to Viking in London to advise of this fact, they told me that it wouldn’t be a problem and they would advise the ship in due course so that disembarkation matters could be dealt with appropriately. We also told the ships customer relations a week prior to disembarkation, again no problem. Unfortunately, I had hurt my back about 3 days prior to leaving the ship, so I was in no fit state to move/lift luggage, which included 6 cases, comprising of 2 large, 2 medium and 2 airline carry-on. The staff at guest services were aware of this issue. As Viking knew we were disembarking early, I mistakenly believed that the ships land agent would be arranging porterage....wrong again. The ships crew informed us that they were only allowed to take the cases as far as the ship side gang plank and we would have to do the rest! I am not going to labour the point here, but 4 able bodied staff watched as my good lady struggled with two cases off the ship; only for the help of passengers returning to the ship were we able to disembark with the remaining 4 cases with any dignity or further injury. It will be pretty obvious to you reader, that we will never cruise with Viking again, and will be sticking with Silversea, our next cruise being on Silver Moon in October 2020. I note that Viking Cruises, Community Team right to reply has been busy on a recent posting asking the contributor (Rileyprime) to speak to management during an ongoing cruise. The point here is that guests should not have to go to management complaining of fundamental housekeeping / food /drink requirements on a cruise. It’s managements job to know what’s going on, that’s one of their role requirements, not to mention that cruising is a service based industry and should be customer focused at all times. For the record, I rarely complain about anything, however this cruise has really pushed the wrong buttons. I am sure that there are a lot of positive comments surrounding Vikings service delivery, but you are only as good as your last goal, and from our perspective Viking Ocean has failed across so many areas of customer care. Shame on you Viking. Read Less
Sail Date September 2019
First of all, this idiot company planned an itinerary which would have brought us to a Korean port on a national Korean Holliday, something that should have been known well in advance. Then after paying for the voyage and the refund ... Read More
First of all, this idiot company planned an itinerary which would have brought us to a Korean port on a national Korean Holliday, something that should have been known well in advance. Then after paying for the voyage and the refund deadline passing, they tell the paid up passengers that the only Korean port is cancelled because it falls on a Korean National Holliday. How was this not known in advance? Why wait till everyone is paid up and then announce the itinerary change? Next, the food is the worst I’ve ever had at sea. Everything is unseasoned and cooked to death, ostensibly to please the many Australian/British passengers. The blandest food I have ever tasted - we’re talking “home-for-the-aged quality”. No herbs, no spice, no salt. It’s like they have a flavor extractor in the kitchen. Canned cat food would probably have more flavor. Deserts are hideous gelatin and cornstarch monstrosities - for example: we’re talking custard that is so rubbery you can take a spoonful, bang it facedown on a plate, and the custard bounces back without a dent — total over-gelatined rubber. Towels in the bathroom on this new ship are like sandpaper. How do you even find towels like that? The room is nicely appointed and modern. The staff seems nice enough, but are forgetful and disorganized. I would be asked 4 times by 4 different people if I’d like something to drink then watch all the tables seated after me get served while I’m ignored and have to get up ad go to the service area to get my own coke or water. Need silverware! Plan on getting that for yourself too. This happened multiple times during the first 5 days. I’ve got over a week to go with this terrible food and bad service. Worst cruise decision in 30 years of cruising. Carnival would have even been better. How did viking make the best cruise line list? Read Less
Sail Date September 2019
This was our second Viking Cruise. Loved it the first time we cruised with Viking Sea; all went according to what we paid for and what we got. Our Penthouse Junior Suite (PJS 8007) was what we asked for and that was exactly what we got. ... Read More
This was our second Viking Cruise. Loved it the first time we cruised with Viking Sea; all went according to what we paid for and what we got. Our Penthouse Junior Suite (PJS 8007) was what we asked for and that was exactly what we got. Based upon this positive experience, we booked a second cruise to New Zealand and Australia. We elected to add a pre-cruise extension in Auckland and love the vitality of the city. The hotel assignment offered comfortable rooms conveniently located to the city's highlights. The cruise lasted about 3 weeks and made all stops as per the itinerary. The ship handled very rough seas fairly well, and the ship's common areas were as advertised on the website. There were many "at sea" days. Meals in the dining venues allowed for decent variety. The restaurants are the same ones on all the ocean ships and, at Manfredi's, we saw the same things on the menu as we'd seen on the Viking Sun. Breakfast in the World Cafe offered a good variety. We saw one or two shows while on board. The Aboriginal show the last night was quite good. Some of the lecturers were outstanding and it was nice to be able to watch them in our room when we were not able to attend the lectures. The crew were helpful and performed their jobs well. There was not enough time in ports to really enjoy the areas. We would have liked more free time. Embarkation and disembarkation went smoothly. The Viking Orion is identical to any of the other Viking Ocean ships which made the entire experience very predictable. Our room was horrible. Our Viking Agent concealed from us that we were assigned one of the two "handicapped' rooms (room 6020) and we only learned about our room assignment until the day before departure. This handicapped room is grossly misrepresented as a Penthouse Junior Suite room. Viking's website contains not so much as one photo for this inadequate room (there are only 2 handicapped cabins on the entire ship). If someone needs wheelchair access, then 6020 or 6021 are the rooms to book. Otherwise, the access to the cabin's deck posed a serious tripping hazard. Furthermore, the room configuration further reduces any usable interior space. Our room had no sitting room (like every other room on the entire ship besides room 6021) and we needed to sit on the bed to watch TV. We needed to bring in the table from the deck whereas all other rooms actually had a coffee table, etc. Viking advertises this "handicapped room" (rooms 6020 and 6021) as consisting of 405 sf. but it is not. We measured the suite and deck; our suite 6020 fell so far short of 405 sq as to make this a case for a serious misrepresentation. The General Manager of our cruise wrote to Viking's head office telling them "we have had complaints with this room in the past" (so Viking had already known about previous problems with these rooms) when we told him about our concerns. He told us Viking would only deal with us when we returned home. Which they did. Just as an aside (and a heads-up), unhappy travelers who decide to settle their claims with Viking are required, by Viking, to sign a non-disclosure agreement with Viking that prohibits us travelers from saying anything negative about Viking or talking about our experiences. Ever. Go through a travel agent. Protect yourself and your investment. Your own personal travel agent is interested in having "you" return as a future customer to whom they will sell future travel business. We also have an official BBB claim in progress against Viking (with photos). Variety is the spice of life. There is little or no variety here. And the more ships Viking adds, the greater is the impact on quality control. One of the two main elevators did not function for the entire duration of our cruise. The main oven in the restaurant did not operate properly one night and the raw fish for dinner was apologized for with free bottles of wine sent to rooms of all those who dined there. The room greatly impacted our ability to enjoy the cruise. Read Less
Sail Date February 2019
I picked Viking For my ocean cruise because they did such a wonderful job on my river cruise in Europe. Unfortunately they are beginners on the ocean. The cruise was disappointing On many levels to the point of me feeling I had wasted my ... Read More
I picked Viking For my ocean cruise because they did such a wonderful job on my river cruise in Europe. Unfortunately they are beginners on the ocean. The cruise was disappointing On many levels to the point of me feeling I had wasted my money. Unlike the river cruise which was leisurely with a pampered and elegant feel, the ocean cruise was hurried And low budget. We missed several ports of call because passengers got seasick and there was too much wind? Unlike other cruises that pass out nausea medication prior to hitting open sea, Viking waited until passengers got sick and then rationed seasick pills. Some bought them in the pharmacy. There were barf bags On every floor. I saw one passenger vomit in the dining room. I didn’t see any wind. I do get seasick without medication but the water looked fine to me.There were rumors that the crew Lacked Ability to get into the harbors. The staff were all very pleasant and agreeable but lacked real comprehension of English. I was told my laundry was included in my cabin but was charged for it. A communication misunderstanding. I qualified for a free pressing but not for free washing.At dinner the waiters explanation of the meal described a casserole but it was just a piece of roasted chicken. The gentleman who gave the daily slideshow presentation had such a thick accent that we understood little of what he said. We were stuck for several days On board with Little to do Unless you play bridge or drank all day.Even our TV didn’t work. It took four calls for maintenance for them to replace the remote Which we said was the problem during the first Maintenance call. Unlike my river cruise where my gluten-free meals were arranged daily by one wonderful staff member, there was no coordination of meals On this cruise. I had to ask at every meal for gluten-free options. Sometime I got a stare. Often I got a cold roll after I had finished all of my meal. One time I was told to go stand in line at another location, ask for the bread and then come back to get the rest of my meal. I was told at times that there wasn’t a gluten-free option. I got daily letters at my cabin addressed to Mr. But I am a woman not a man. They never did fix it. Considering how many thousands of dollars I paid for the trip you would think they could at least know that much about me. My brother got food poisoning after eating mussels in the restaurant. My sister made several trips to the infirmary From riding in the wheel well Of a Jeep during A long day excursion. They missed several day excursions and Viking would not refund what they paid for them. I wrote a detailed letter to Viking when I returned home listing all of the above problems and more because there were more. All I got was a voucher toward another cruise which expired in 12 months. Absolutely insulting! After a cruise like that who would want to repeat it ? Read Less
Sail Date December 2018
Before we departed on our trip, excursions were cancelled by Viking. So we arranged independent tours only to have to cancel these excursions because Viking cancelled 2 ports during our cruise. Imagine being on board and having to call ... Read More
Before we departed on our trip, excursions were cancelled by Viking. So we arranged independent tours only to have to cancel these excursions because Viking cancelled 2 ports during our cruise. Imagine being on board and having to call tour companies and tell them our port was cancelled and can we get our money back within a 24 hour notice of cancellation. This was a nightmare. Christ Church and Hobart, Tasmania were cancelled during our cruise. These cancellations caused disappointments for every person on board. Viking said they would give us a credit. You won’t believe what they offered us. A $250 voucher to use on another cruise. Seriously this was a very expensive trip and we missed seeing Mt Cook and Tasmania. Also our room was wrong. The photo on the Viking website was not the room we were assigned. Viking has corrected the photo our incident. This photo has been wrong for several of their ships. And the pricing was wrong too. I can’t tell you the number of calls to Viking that it took for us to get our refund. This is not our first trip on Viking. And there have been problems on every trip. This first Viking River Cruise we were stuck at a horrible port for 2 nights in Passau, Germany. We were given a voucher to use on another trip. That’s why we took another Viking cruise and only to spend more money with Viking. We have refused the Australian- New Zealand voucher because I refuse to give Viking anymore money. And if we accepted the voucher they wanted us to sign a non-disclosure letter. We decided to not accept the voucher so that we could share our disappointing experiences with Viking Yes the ship is gorgeous, but the customer service is horrible and you can not believe that what you buy from Viking will actually happen. Viking has no problems in cancelling excursions, cancelling ports and docking in crummy ports. And they will not refund you your money. Read Less
Sail Date December 2018
Wanted to visit Bali and Australia. Requested special diet for all the flights and NONE were passed on the airlines. For some unknown reason, Viking decided to cancel our return flights from Melbourne, and never told us. On board the ... Read More
Wanted to visit Bali and Australia. Requested special diet for all the flights and NONE were passed on the airlines. For some unknown reason, Viking decided to cancel our return flights from Melbourne, and never told us. On board the kitchen was limited on what they could prepare for special diets (GF), meaning only gelato and fruit for dessert. Excursions were poorly executed to really nice places. Some bus drivers great, others were awful. Service in the main Dining Room was spotty, ask for sparkling water and you are re-filled with regular water. Place your dinner order and wait anywhere from 20 to 45 minutes for main course. Tours in Bali were way to long (10 hours on day after flying for 30 hours), were told to pack for 2 days for next stop and rest of luggage stored until ship arrived; AFTER we completed the 10 hour tour. On the post cruise, we were booked on super cheap airline and had to pay a lot for all the flights because Viking did not cover the excess baggage at time of booking. Very sloppy. Would NEVER let Viking do AIR or pre-tours on the Ocean Cruises. Read Less
Sail Date November 2018
As a background, we have taken numerous Viking River and sea cruises. This cruise had been not to Viking standards. Very disappointed and would not recommend. One takes Viking for convenience of travel, to see destination and not just to ... Read More
As a background, we have taken numerous Viking River and sea cruises. This cruise had been not to Viking standards. Very disappointed and would not recommend. One takes Viking for convenience of travel, to see destination and not just to stay on the ship for the duration of the trip. The itinerary for this trip from Bali to Sydney was poorly thought through and poorly organized. The trip was essentially a stay on the ship for the duration of the cruise. The shore excursions were a total disaster. Staff was not knowledgeable and unable to help much. It takes a long flight to get to Bali and Sydney from US. To take long flights just to stay on the ship is not the objective. The Komodo National park excursion was a total disaster. One can see Komodo Dragons in a bird sanctuary in Ubud. The shore excursions are very expensive. One can book the same excursion on line for substantially less. We have done this extensively as well as several fellow passengers. Read Less
Sail Date November 2018
The Viking Orion is a beautiful ship with good food and stylish cabins BUT.... I would bet that none of the staff have ever been on one of their included shore excursions to test it out. If they had, none of the included tours would ... Read More
The Viking Orion is a beautiful ship with good food and stylish cabins BUT.... I would bet that none of the staff have ever been on one of their included shore excursions to test it out. If they had, none of the included tours would have been included for this trip. The tours were worthless. This is a new itinerary for Viking and they have not been able thus far to put an itinerary together that is worthwhile. 1. The 3 bus tours we took had the driver as tour guide. They are obviously bus drivers and not tour guides. Plus, the intercoms on the buses were so bad that unless you sat in the first 3 rows, you couldn't hear what was said. So we drove around aimlessly in older busses with no bathrooms and no tour guide. 2. We paid for an upgraded tour for a boat ride through the mangroves in Darwin and the tour description said we would walk from the port a few steps to get on a tour boat. It was over 100 degrees that day, about 90% humidity, and low and behold, the ramp for our tour boat was out of operation and we were sent on a forced march for 1.5 miles to get to the tour boat. No shuttle bus was provided. We were told by the Viking crew not to worry, a shuttle bus would pick us up to return us to the Orion. NO! No one showed up and the tour boat dropped us at a different spot than the pick up point and it took us about an hour to find our way back to the ship. And for this torture we paid $139/person. 3. At Komodo Island, we were again taken on a march around the island for 1.5 hours, again in 100 degree heat. There was nothing to see except brush and dirt until finally we came to the watering hole for the Komodo Dragons. We spent 10 minutes looking at the dragons and then it was a short 5 minute walk back to the ship from the watering hole. So, everyone was wondering WHY? Why not just take us directly to the Komodo watering hole. On the forced march, 2 people in our group were overcome by the heat and had to be helped out. When we got back to the tender, an emergency tent had been set up and one person had to be evacuated by air. What a disaster. Still can't figure out why they just didn't take us directly to the watering hole. 4. Thursday Island. There is nothing to see there except a pub. We had a whole day of doing nothing because there was nothing of interest. Tell me again why we stopped at Thursday Island? Everyone we spoke to had the same complaint. 5. The excursion on WhitSunday Island was canceled due to rough sea, but no other excursion or activity was scheduled in case of bad weather. So we had again nothing to do and the Excursion staff neglected to tell us that we would need a drivers license on Hamilton Island if we wanted to tour the island. 6. We were never able to get a reservation at Manfredis except for an 8:30 reservation on the day of the captains farewell. So we had to skip Manfredis to go to the captains fairwell. And, everytime we peeked into the restaurant there were numerous empty tables? Even at 7-7:30 each night, the place was half empty! What??? DO NOT BOOK THIS TOUR unless you want to just stay on the ship for the 15 days. If you are expecting anything else, forget this tour. Even the upgraded paid for tours were not up to par. Waste of time and money. Read Less
Sail Date November 2018
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours ... Read More
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours prior to embarkation). Within 48 hours on the ship, developed ottis media (inner ear infection) which was a cause of concern. Went to sick bay & the treating doc gave me 500 mg of amoxicillin 3 times a day for 7 days. The interesting thing is while in sick bay, the nurse was a bit frazzled since they had a big emergency the evening before, no other details were provided. I can only guess. A day or two later the ship was put under quarantine and all swimming pools, and the spa were put off limits for 3 days. In The restaurant, no more self serve at the buffet. Consequently long lines developed as the staff was not equipped to handle this. After taking the amoxicillin I went again to sick bay, and requested anti diarrhea medicine as I was under the impression it was a side effect of the amoxicillin. I was told in no uncertain terms "no way this was possible" and in turn was quarantined to our cabin. Anyone can google "side effects for amoxicillin" and diarrhea is a common side effect listed. What were they talking about? So I in turn was quarantined for 3 days to my stateroom. They told me I was contagious. Guess what, my wife slept with me and stayed in the room with me for 3 days, she never developed diarrhea. And the bland food they sent up, frankly was inedible. Regarding the ports of call, we couldn't even sit out on our terrace as the air in the ports they took us to had an extreme foul smell! Fortunately we stayed in a penthouse veranda which made our 3 days incarceration a bit more comfortable. However we were warned by the ship's captain if we left the cabin we would be subject to being kicked off the ship and returning home would be our problem. Nice, you would think I could order reasonable food instead of their inedible "bland diet". Finally we gladly disembarked in Bali. Frankly we should have just booked our stay here and by passed the Viking ship. Upon returning I contacted their customer service to articulate my concerns. The person I spoke to seemed unaware that the ship was under quarantine for 3 days and she would research it and get back to me. She never did return the call, hence the impetus for my posting. We are now almost two weeks being home and are just getting over whatever we contracted on the ship. My wife while on the ship developed a cough and also ear infection which she to this day still has. Viking offered us a $300 pp credit for our next trip. A mere pittance considering we had spent in excess of $20,000 on our trip. For those considering booking this trip, it certainly did not replicate our past experiences with this line and I dare say it will be a long time before we re-book another cruise with them., Read Less
Sail Date November 2018
My husband and chose to go on Viking’s Orion Bangkok to Bali cruise with our good friends. They have been on a number of Viking river cruises and we have been on 6 cruises however not with Viking. The ship is beautiful and the rooms ... Read More
My husband and chose to go on Viking’s Orion Bangkok to Bali cruise with our good friends. They have been on a number of Viking river cruises and we have been on 6 cruises however not with Viking. The ship is beautiful and the rooms were as expected, small but nice. However, the “free excursions” were terrible! The ship docked so far away (1.5-2 hours each way) from what they included in the sites that the tours were mostly bus rides to, from and around the cities. We could not take one of the included tours and also pay for one of the extra tours in one day because they were scheduled so that they overlapped my 1/2 hour. Which means when the pool was closed because of the norovirus (yes, norovirus was part of this cruise) and you were back from one tour, there was not much to do other than playing games because the pools were closed and they did not add any extra activities. The crew was very attentive and friendly however there were problems that could be attributed to management (room service tray only picked up after 2 phone calls and finally put out in the hall, ice requested never delivered, unresponsive staff at pool cafe (requests for sweetener and refills) and serving out of date diet sodas in all areas of the ship dispite that being pointed out to servers). But the most unbelievable event was that we had an opened bottle of bourbon on our desk. We had 2 drinks but noticed 4 days later that the bottle was half full. We did not say anything even though we had not had another drink. A few days later, we noticed the bottle was 3/4 empty. We reported it to guest services, who said they would investigate. The next day we were told the only people that went into our room, was us! When my husband said that clearly was not true (someone came in to clean and another came in to fill mini bar) the response was that it could not be the crew because “ they are not allowed to drink”. No apology, basically we were called liars. The cruise was called Bangkok to Bali. We arrived in Bali at 6pm. There was no included excursion there because we were required to leave the boat at 8am the next morning. If we had not scheduled an extra stay there, we would not have seen anything of Bali. I would definitely not do this cruise again. I would tell anyone that if they were interested in seeing any of the cities included in the cruise to just fly to that city and hire a car to take you to the sites (as we did in Bali). We have written to Viking Cruises and although we did get a call from a representative, we were not satisfied with what she said and requested that her supervisor call. That was 6 weeks ago. It appears that Viking does not care about customer satisfaction. Read Less
Sail Date November 2018
This is a pretty ship however, we were in CODE RED for the majority of our journey as there was a GI outbreak on the ship. This ship is odd, there is an unease among the crew on this vessel. You never see any of the officers or anyone ... Read More
This is a pretty ship however, we were in CODE RED for the majority of our journey as there was a GI outbreak on the ship. This ship is odd, there is an unease among the crew on this vessel. You never see any of the officers or anyone socializing on the ship. The dance bar is near empty at all times. It's just a very very dull ship. I mean I'm all for elegant but 2 weeks with a near pin drop quiet ship is a bit much. It felt like God's waiting room. I may be old but I'm not entirely dead yet! I would have like some life on this ship. They did the odd thing where they have the staff on the gangway clapping in your face like a bunch of indentured servants deprived of their breaks. I also saw officers and cruise directors etc. working the gangway which would seem to make it appear that they don't have enough people working on the ship and have to use these people to hand you hand towels etc. Seemed very odd. This just wasn't a happy environment and that combined with the GI outbreak on such a new vessel, will send me elsewhere for my next cruise. Nice concept Viking but you've taken quiet ship to a new level and made it dullest ship on the sea. Not my cup of tea. Also the entertainment on the ship is very minimal and it looked as though our entertainers had just gotten out of school, very simple shows, not great compared to other lines like Oceania or Regent. Clear they did not put much money into it. I just expected more atmosphere and quality of entertainment. Read Less
Sail Date August 2018
We choose this cruise for our honeymoon because of the positive reviews we had seen on various websites. Prior to booking, my wife confirmed multiple times that they will be able to accommodate vegetarians and me being allergic to eggs. ... Read More
We choose this cruise for our honeymoon because of the positive reviews we had seen on various websites. Prior to booking, my wife confirmed multiple times that they will be able to accommodate vegetarians and me being allergic to eggs. Unfortunately, the Viking sales representatives had not communicated our dietary restrictions with the actual cruise chef staff; thus, there were very limited food options available for us to eat, with most of the food that we could eat being very salty and bland (think canned goods variety). Honestly, our honeymoon food experience was one of the worst food experiences we have ever had to the point that we were subjugated to buying food on the Excursions to make sure we had at least one decent meal during the day. While on the ship, we ended up eating snacks we had bought from home for the entirety of the cruise as the dining onboard was atrocious. When we attempted to complain of the issue towards the end of the cruise, our concerns were heard calmly by the head chef in the cruise who did manage to ensure we had one good meal while we were onboard. However, after having one good meal, things ended up reverting back to the mean, with most of the restaurant chefs/staff making us feel very uncomfortable because we had complained about the food options. To make matters worse, some of the staff seemed to dismiss our concerns about the food chalking it up to us “being of Indian descent”, as if to imply that our palate did not appreciate the “fine European dining” they were attempting to emulate on the ship. In short, the food was abysmal for vegetarians/non-egg eating vegetarians; and when we brought up the issue, we had modest success in rectifying the issue with some of the staff insulting our ethnicity in implying that Indians are not capable of appreciating the fine dining European experience they were attempting to provide on the ship. A horrible nightmare of a cruise! Read Less
Sail Date July 2018
Viking Orion Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 4.0
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.3
Family N/A 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.5 4.6
Value For Money 5.0 4.1

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