11 Viking Ocean Viking Orion Cruise Reviews

Liked itinerary but expected to spend more time in Bangkok and Bali. The ship was elegant and clean. Food was excellent but didn’t like the food in Chefs Table. This was our first Viking ocean cruise and may be our last if this is ... Read More
Liked itinerary but expected to spend more time in Bangkok and Bali. The ship was elegant and clean. Food was excellent but didn’t like the food in Chefs Table. This was our first Viking ocean cruise and may be our last if this is the way all their cruises are. No time to spend in Bangkok or Bali...misrepresented cruise. Some included tours were unsatisfactory, some were excellent. More interesting shipmates. No children, no pushing and shoving and noise. Very relaxing. Books everywhere. We expected a much better cruise than the one we got. I don’t know why this was rated as a top cruise line. Expected a much better travel experience for the money. I would look at the reviews first before booking another Viking Cruise. I didn’t do this before booking this one which was a big mistake. Learned a lot about what to expect and what we got. Would also have chosen better airline experience and learned it would have made a big difference to spend days before and after in the beginning and end of the cruise. Not worth the money we paid for this cruise. Read Less
Sail Date November 2019
This was our second and third Viking cruise. We'd been on a previous Viking Ocean cruise and both my wife and I came down with "type a" flu. I went from the ship directly to the hospital (with pneumonia). This cruise ... Read More
This was our second and third Viking cruise. We'd been on a previous Viking Ocean cruise and both my wife and I came down with "type a" flu. I went from the ship directly to the hospital (with pneumonia). This cruise also had many many people coughing and sneezing all day at every venue. The ship was on "yellow alert" several of the days. The ship allows passengers to serve themselves in the buffet restaurant sharing the same tongs and serving pieces. Guests sneeze and cough into their hands and then pick up the serving pieces and spread germs at every meal. My wife caught bronchitis on this cruise and is still coughing 3 weeks later. The heating and air-conditioning never worked properly in our suite and we were told by the guest services manager that is was a design flaw in some cabins which could not be fixed. Our suite was really noisy and no one on staff could offer a reason. The menus are boring, preparation is very good. We hated the chef's table. We really enjoyed the classical combo and the piano player and the entertainment team of 4 people who did 3 different shows in 35 nights. We're done over 75 previous cruises mostly on Oceania and Regent. This will be our last Viking cruise. We've cancelled 3 future Viking cruises and re-booked all on Oceania and Azamara. Read Less
Sail Date May 2019
We wanted to visit Japan and thought this Viking cruise best suited our requirements. We had used Viking several times before without any major problems.In the end wished we had used another company. Problems started on the first day ... Read More
We wanted to visit Japan and thought this Viking cruise best suited our requirements. We had used Viking several times before without any major problems.In the end wished we had used another company. Problems started on the first day when they delivered one of our cases to another cabin. Only found out when the fellow passenger delivered it to our cabin later in the day The staff I reported missing case to did not seemed bothered when I complained. Other problems experienced included : - being sent reminders several times to attend safety briefings when we actually attended and ship cards scanned. We had to point out they had a system problem and they eventually admitted several of the handheld scanners were out of order. Do not know what would have happened in a real emergency. -delivering our copy passports ( needed for Japan apparently) to wrong cabin. Not in envelopes so the fellow passenger could see all our details - fortunately do not think he was a money launderer. - wrong order for food at restaurant - but the staff seemed to blame me for the waiter inputting wrong information into their machine. - timing of leaving Hiroshima had to change by 6 hours to an earlier time - I think because the initial plan got timing of length of cruise to next port wrong but staff blamed issues at the port. - electronic information on app and TV screens said we were calling at Kiel ( Germany) not Keelung (Taiwan) - staff kept blaming IT staff at head office. - no diet Sprite ( or similar) available on this cruise -only diet coke which I do not drink. Drink menu caters to the alcohol drinkers and non drinkers and diabetics are second class customers .No real alternatives were offered. So basically kept to water . Beverage manager blamed problems with getting supplies.However he did not ask for suggestions of alternatives or come up with other ideas. No imagination! No wonder people put on weight on a cruise with so many high sugar drinks with no alternatives.. - very poor Wi-fi. Not a patch on Princess's latest offering. I would prefer to pay a little more rather than have an included rubbish service.We found people taking their laptops etc to be nearer to routers but not sure it made much difference. - the maintenance of some of the equipment on board fell short of what would be expected of a fairly new ship. One lift was out of order throughout the cruise, the 3D movie feature in the Explorers dome did not work, one coffee machine in the pool bar did not work , one passenger told us her air conditioning unit was leaking water, one laundry room was closed for part of the cruise putting pressure on the other laundry rooms. - the quality of waiting staff was very patchy. Sometimes waited ages to be served drinks, some staff were not happy and showed it and you felt they wanted to be elsewhere. - customer services staff not very interested in problems - one told me to take it up with head office and gave me a card with detail on and did not even try to refer me to her manager. So I e-mailed the London address and it was only then that customer services manager on board spoke to me and we ended up speaking most days about some problem or other. - attitude of Viking staff seems to be that they are always right and the customer is always in the wrong. This has been re-inforced by the response I got from customer services in UK after submitting an 8 page report. No offer of any gesture to try and keep me as a customer. Given the problems Viking have had recently with their ocean and river cruises I would have thought they would be trying harder. Our experience this time will mean that our future cruises will be with other companies. Read Less
Sail Date April 2019
My wife and I go on a cruise almost every year. We have cruised with Crystal, Regent, Ocena, Princess, Cunard, Holland America over the years. Crystal has always been our preferred cruise line. We chose this cruise for three main reasons: ... Read More
My wife and I go on a cruise almost every year. We have cruised with Crystal, Regent, Ocena, Princess, Cunard, Holland America over the years. Crystal has always been our preferred cruise line. We chose this cruise for three main reasons: (1) I badly wanted to visit my mother's grave in Hobart (Tasmania) and this cruise included Hobart in its itinerary; (2) we wanted to go to Australian Open tennis tournament after the cruise; and (3) we wanted to see the main cities of New Zealand and Australia. Additional considerations for us included the newness of Viking Orion, good reviews of Viking ocean cruises, being only for adults and no requirement for formal attire. Embarkation and disembarkation went smoothly. The ship was beautiful; eveything on the ship had been tastefully designed. Our cabin was on deck 6 and classified as deluxe veranda; its size was perfectly satisfactory, the bed was very comfortable and the bathroom was fine. There was an excellent fridge in the room and the WiFi signal was acceptable. In commen areas WiFi worked very well about 80% of the time (10-15 Mbps), which is excellent considering the remote areas we were sailing at. Dining: There were two specialty dining venues in addition to the main dining room and the "world cafe" where food was served buffet style. There were also three other locations where one can have open sandwiches, hamburgers etc. Entertainment: Compared to other cruises there was minimal entertainment of relatively low quality. Since we didn't much care about the generally low quality stage performances on cruise ships this was not an issue for us. The lectures were fine. Now, why do I give this cruise only 2 stars: The captain decided not to go to Christchurch and more importantly Hobart for weather related reasons. In his announcements he repeated that "our safety was his main priority" and provided only scant reasons for his decisions, which didn't satify anybody because weather, as far as we could determine, was not particularly bad at either port. That is two ports of call out of seven. I was very disappointed and angry as I wondered when will I ever have another chance to go to Hobart. So we ended up spending two extra days at sea and one extra day in Melbourne, which meant nothing to us because we were going to be in Melbourne for Australian Open anyway. The food was prepared by non-specialist cooks and the quality was in general quite poor. Our first dinner on board was just awful and I knew right at the outset we were going to have problems with food quality. Dinner on December 31st, New Year's Eve, was nothing special. They made no effort whatsoever to celebrate the arrival of the new year in the dining room. The variety of the food items included in the menus of the main dining room and the World Cafe became absolutely monotonous and boring. Fruit selection consisted of melon, watermelon, pineapple, apples, and strawberries all of which were tasteless. There was plently of meat but very little edible seafood. They even managed to cook salmon welldone! Shellfish was also plenty but tasteless. Imagine, you are travelling in the middle of summer in places that are well known for their vegetables and fruits (e.g. kiwi fruit, mangos, peaches, grapes) and none of them made an appearance at our dinner table. Same for seafood. The fish served were all of European origin and frozen - that's probably why they always cooked the fish until it was compeletly dry. Barista coffee was bad - we were told by one of the coffee baristas that the machines, not the coffee beans, were to blame. The staff clearly needed more training and better language skills. Often they did not understand what we asked for. Poorly selected music (rock, country etc.) played loudly on deck 7 where everyone congregated most of the time. The cover over Deck 7 would often be closed when the weather was hot with no wind making the place like a sauna and open when it was windy and cool. I mentioned this to staff and got no response. The included shore excursions were good. We received an email from Viking offering us $250 credit towards a future Viking cruise for missing out on two ports of call. I also received a phone call from a Viking representative after we returned home who tried to sell me another Viking cruise by offering "additional (to $250) cruise credit as further compensation". That is not an acceptable service recovery in my book. I will not go on another Viking Cruise and my wife feels the same. Read Less
Sail Date December 2018
We chose the Viking Orion cruise because we have wanted to go to Australia and New Zealand for a long time and because of the excellent reputation of Viking ocean cruises. We will not take another Viking cruise. Although we have no ... Read More
We chose the Viking Orion cruise because we have wanted to go to Australia and New Zealand for a long time and because of the excellent reputation of Viking ocean cruises. We will not take another Viking cruise. Although we have no complaints about the ship or our cabin, we were shocked by the lack of worthwhile activities and the poor quality of the included excursions. The so-called enrichment lectures were a total bore and the speakers were not at all interesting or entertaining. One of the speakers never looked up from her prepared presentation which she read word for word. During the four sea days there was very little to do. We spent most of our sea days watching TV in our cabin. However, we did enjoy the 30 minute dance classes taught by one of the young Viking singers and the trivia game that was run by the assistant cruise director. We were disappointed that trivia games were only held on sea days. On other cruise lines that we have traveled with (I.e., Oceania, Crystal and Regent), trivia games were held on every day of the cruise. We went on two of the included excursions on the first ports, but the tour guides were so bad that we decided to explore other ports on our own. I thought that the food was generally good but my wife was very unhappy with the poor quality of salads in the buffet. On a positive note, the entertainment in the evening was very good, especially the shows that were put on by the cruise director, the assistant cruise director and the Viking singers. Read Less
Sail Date December 2018
What a disappointment Viking proved to be. On a cruise from Bangkok to Bali and beyond thank goodness I got off in Bali and not beyond. The plus was the food was quite good. The penthouse veranda does not live up to its name and lacked ... Read More
What a disappointment Viking proved to be. On a cruise from Bangkok to Bali and beyond thank goodness I got off in Bali and not beyond. The plus was the food was quite good. The penthouse veranda does not live up to its name and lacked even sliding glass doors to the veranda. The ports of call were a bad choice on Vikings part most of which I am sure management never stepped foot onto. The included excursions were pathetic as there was nothing to see in theses container ports in Indonesia yet we only spent one day in Singapore and no overnight and in Bali there was no included excursion, the two highlight ports of the trip. The entertainment was mediocre luckily highlighted with Balinese dancers brought on the ship on the last night. Enrichment lectures lacked spunk and basic information on the ports of call. But if you like seeing reindeer hides, fireplaces, and the guest service dressed in Nordic sweaters while cruising through the tropics then this cruise is for you. Oh did I mention everything was shut down for a couple of days due to Norovirus? Read Less
Sail Date November 2018
We were looking forward to a stellar Viking experience-such as we've had previously on Viking River cruises. This Bangkok, Bali & Beyond embarking from Bangkok on November 16, 2018, was a rather dismal journey. 1. The ports and ... Read More
We were looking forward to a stellar Viking experience-such as we've had previously on Viking River cruises. This Bangkok, Bali & Beyond embarking from Bangkok on November 16, 2018, was a rather dismal journey. 1. The ports and excursions were not that interesting nor enjoyable. The Viking contracted buses were almost shoddy and had no bathrooms (some of the drive times, exceeded 1.5 hours). We heard very negative reports from passengers who took the additional ($$) excursions. 2. After a norovirus break-out, the ship instituted CDC precautions--this is very understandable. However, this caused the serving staff to dole out the buffet food and many times it felt like high-school/college cafeteria lines. The serving staff seemed unprepared for this process, were not literate in English, and usually unattentive (backs turned) when one needed some particular food item. 3. Due to CDC precautions, spa and pools closed for a few days ( not Viking's fault, but again, disappointing). 4. At our reserved dinner at Manfredi's Italian restaurant, wait staff was particularly unskilled in serving. After our appetizers, we waited for almost 30 minutes for our main entrees to appear, but were only given the dessert menu!! at that point. Manfedi's staff seemed chaotic at times and not all the tables were in use. This dining venue had poor supervision. 5. A lovely classical violin/cello duo played in the evenings in the main atrium, but was situated a mere 15 feet from the noisy and at times boisterous bar and crowd?? I believe this cruise was not up to Viking standards. They have a beautiful ship and it's cruise was majorly marred by the the poor port/excursion planning and more than occasional, sloppy buffet/restaurant service. Disenchanted we were... Read Less
Sail Date November 2018
We have taken numerous Viking river and ocean trips. I never write reviews, however travelers need to know this trip is not worth the time or money. Until this trip we have had wonderful experiences with Viking. Picked the Bangkok, Bali ... Read More
We have taken numerous Viking river and ocean trips. I never write reviews, however travelers need to know this trip is not worth the time or money. Until this trip we have had wonderful experiences with Viking. Picked the Bangkok, Bali and Beyond because we hadn’t been to this region and the ports looked interesting. The trip started off rough when we missed a connecting flight, bad weather, and the ship. No biggy, we made our own arrangements and connected with the ship at their next port stop. Our disappointment was the excursions consisted of riding around on buses and the points of interest were not interesting. One tour in Surabaya was terrible. We were suppose to see ancient temples and we went to a temple at a run down theme park! Seriously! The port stops need to be re-evaluated, maybe not stop at so many ports, and pick the quality stops and stay longer. The staff at guest services need more training about the region and Viking systems. This ships staff in general need more training in customer service. The biggest slap was when we learned after we were on board that the “two days” in Bali amounted to four hours before we disembarked for the airport and the flight home. The 13 day trip is really 11. Is Viking’s desire to grow their company impacting their quality for quantity! Would not recommend! Read Less
Sail Date November 2018
We chose this particular cruise because on my bucket list was SE Asia...Everyone spoke so highly of Viking we took a chance. This particular trip included air fare, a bonus for us. Viking made the arrangements and as we started ... Read More
We chose this particular cruise because on my bucket list was SE Asia...Everyone spoke so highly of Viking we took a chance. This particular trip included air fare, a bonus for us. Viking made the arrangements and as we started to realize that we were losing two days of the trip (as of that time) we tried to change well ahead of the sail date. We were told it was too late unless we wanted to spend another $2000. That I could have done on my own. We get into port after having an extremely long flights to get to Hong Kong. The trip to the port got us on the ship about midnight. We had made an excursion for the next day. With jet lag, sleep was impossible so I was up all night and went on the excursion. BTW, if you are in a port more than one day...the so called included excursions are the same for all the days. Of course you can pay for another excursion. Trying to keep this as short as possible... The next night we went to our reserved Dine that had to be made way before we traveled. Our reservation was for 9:00 ...My boyfriend got a call at 8:15 if we had cancelled our reservation ..He said no and they told us they could take us earlier. This restaurant was supposed to highlight foods from the area visiting. That was so untrue. We were seated and immediately served the first couse. As an aside it was awful..We were served wine...Before we had an opportunity to "savor" the wine a second glass of a red was served, must breathe...We were so rushed through what was supposed to be fine dining experience, we actually asked them to slow down. They did not. They served dinner as if we were holding them up. Apparently we were as they started to clean up all the tables around us as we are trying to ascertain exactly what we were being served. I being very tired and frustrated started to cry and ran out. It was an experience...I give them that. I could go on forever, but every port was hours from towns that were not worth seeing and tours that were highly inflated in interest. We could not go to places we wanted to see as the drive time between the port distances and places of real interest would take more time to go and come than spend any time. Haikou and HaLong Bay were at best boring and out of range with travel to go to other places of interest. Of course these are our assessments, but reflect many of the other travelers we met. So on day three/four, I asked for the Viking guanantee as I could not make arrangements to get to where I wanted to go on the cruise. ...We spoke with General Manager who worked at finding us a way to take an excursion we found on Trip Advisor as opposed to another Viking tour. Of course he talked me out of taking the Viking Guanantee, knowing I would pay for my way as the guarantee spells out. I really could go on forever, but aside from losing two days of the actual trip, we also lost another day in Bangkok as the ship needed some repairs and we could not get back on in time to make our flights. Some of the tour guides went out of their way to make what was truly boring more enjoyable. I really could go on forever, but if you are not interested how the Chinese are making Sihanoukville, Cambodia into the next Macau for 2 days as they are exploiting the Cambodians...Do not take this trip...and I really could go on...and on...Oh one last thing, for those of us who needed to make flights they arranged a day room at the LeMeridan...and printed out the wrong address. We had to pay to make it to the right address..LeMeridian personel went out of their way to accoummodate us in Bangkok and for that we give them 5 Stars, LeMeridian that is! We had a total of 6 hours in Bankok...Also our trip was not 26 days..but theoretically..we spent a great deal of time going to no where places...I may not sit in the sun...So finding shaded areas was excruciating. I do have a letter of apology and/or disappointment from Viking. I will share that with them. Thanks for listening. Read Less
Sail Date November 2018
We choose this cruise, due to the many interesting ports, we'd not visited. Viking Oceans is trying to do, too much, too fast, and losing sight of the small details, involved in "Luxury Cruising". We'd sailed on ... Read More
We choose this cruise, due to the many interesting ports, we'd not visited. Viking Oceans is trying to do, too much, too fast, and losing sight of the small details, involved in "Luxury Cruising". We'd sailed on Viking River Cruises numerous times and on Viking Star, loving everyday. Not so with this cruise, Bay of Bangle, involved a different 'hurdle' daily. Embarkation in Mumbai was a total NIGHTMARE! No-one at the 'Guest Service' desk knew the definition of 'guest services'. We arrived late into ports, and therefore had the planned excursions rush. There wasn't any entertainment, as had been present of other Viking cruises. The food was, good. The service was delayed by staffing problems and a general lack of experience. We were given two days in Gao, India and one day in Singapore. Go figure! We had a three hour bus excursion in Georgetown. We drove around the same circle five times, without any potty breaks. There was a fort and a Palace, we couldn't get out and explore. Saving on port fees, we were two hours out of the city of Bangkok. This meant five hours on a bus, day one and 2 1/2 hours back the next day to the airport. Not a happy finish! We're going to give Viking Ocean more time to pull their act together, before any additional travel, on them. The ship is beautiful. Read Less
Sail Date August 2018
A friend of mine recommended Viking as a way to visit Italy. I'm so sorry this is the path we chose. Onboard- jr. Penthouse is a fantastic room and clean. Other than that, I am NOT impressed and more than dissatisfied with the ... Read More
A friend of mine recommended Viking as a way to visit Italy. I'm so sorry this is the path we chose. Onboard- jr. Penthouse is a fantastic room and clean. Other than that, I am NOT impressed and more than dissatisfied with the service, & ship amenities. The pool is EXTREMELY small, no casino, no evening entertainment (other than various musicians in areas of the ship), restaurant and buffet hours are limited & CLOSE EARLIER THAN HOURS LISTED. The guest services personnel ARE not informed of the various tours available & "waitlist " you if a tour is full. Waitlist means nothing other than you'd like to book it but can't. They have no regard for the traveler with limited time in ports, & do not attempt to assist in alternate arrangements. Having cruised on Princess and Royal Caribbean, and paid half the price; this cruiseline does not compare. This will be my last viking cruise! Read Less
Sail Date August 2018
Viking Orion Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family N/A 4.4
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.5 4.6
Value For Money 5.0 4.1

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