30 Viking Ocean Viking Orion Cruise Reviews

This was our third Viking experience, previously a 15 day river and 15 day ocean. I guess I should start out by saying the the Viking ships are beautiful, well laid out it never feels congested. The cabin attendants are first class and ... Read More
This was our third Viking experience, previously a 15 day river and 15 day ocean. I guess I should start out by saying the the Viking ships are beautiful, well laid out it never feels congested. The cabin attendants are first class and the dining is excellent. Entertainment is limited but, we already new that. The singers and dancers on board did a very good job with what they were given. The cruises director and staff seemed to only work about half the time. Compared with our previous Viking cruise, the entertainment was almost non-existent. The guest services group ranged from very good to just another body filling up space. My wife and I flew into Hong Kong from LA two days early. it was a tough 15 HR flight and my wife experienced some issues. The Viking host at our hotel was very helpful but, it was evident that many staffers were not adequately trained to Viking standards. This would turn out to to be the overriding theme for the rest of our trip. Transportation to the Orion was uneventful and embarkation was smooth. Our luggage was delivered to our cabin within a half hour followed by the attendants. We enjoyed the ship for two days but upon arriving in Xiamen my wife was still not feeling well so we visited the medical center. Before I proceed, I just want to say that the doctor and med staff were caring, thorough and extremely professional. They had a doctor and two nurses with quite a lot of equipment. After much testing the doctor decided to send her to the hospital for further tests. We were advised to take it easy for the rest of the cruise. We cancelled our post cruise extension and were advised that we would need to file a claim with the trip insurance company(we are still working on that). Three days before disembarkation, we received the details for our four day extension for the first time(the one that we cancelled). It included baggage restrictions...we had four bags and each one was over sized according to their list. We also had medical equipment which was not allowed. For the morning flight returning to Beijing we had to leave our hotel in the early am. Bus rides and planes made up most of the time during the four day trip. The day before our final port my wife was feeling worse. We went to the med center and they kept her over night. The next morning she was transported to the hospital in Tianjin where she stayed for five days before flying back home. The reason for this long story is that the cruise had many high points and of course many lows. In the future, I would definitely travel with Viking again. I will always find out who the cruise director is before booking, and will not travel with this one. I will purchase travel insurance on my own and not use TripMate. If traveling to Asia I will fly, train, drive, book hotels on my own and hire my own guides. It is difficult to separate our personal problems with our feelings about THIS Viking cruise. Read Less
Sail Date October 2018
We have cruised with HAL. Celebrity, Princess, RCL, Costa, MSC, Carnival. Azamara, and Oceana. This was our third Viking Cruise, second Viking Ocean Cruise. We had a very good experience on our previous Viking Ocean cruise, including the ... Read More
We have cruised with HAL. Celebrity, Princess, RCL, Costa, MSC, Carnival. Azamara, and Oceana. This was our third Viking Cruise, second Viking Ocean Cruise. We had a very good experience on our previous Viking Ocean cruise, including the quality of the excursions, so we were disappointed in the very poor quality of the excursions in China. Viking claims that China was not experienced in handling American visitors at most of their ports. However, when we booked a private tour with a reputable Chinese travel agency for the port for Beijing, we received excellent and knowledgeable service, were taken to a clean and high quality restaurant, had a guide who spoke good English and took care of us. The excursions that Viking provided were low quality, with make believe tour guides who could not speak English and who did not know what they were doing. The "restaurant" that we were taken to was a overcrowded "banquet hall" with dirty rest rooms that lacked soap and the food was not good. On our private tour in Beijing, the guide sat with us and made sure that people with special diet concerns got what they needed. With the Viking tour, my wife told the guide that she must have a vegetarian meal and she was assured by the guide that she would get that. What happened was that the guide totally disappeared for the whole meal. We tried to communicate with the wait staff but they did not understand English. Therefore, since the food was served family style with no explanation of what we were getting, my wife could only have tea for her lunch. Certainly not a 5 star experience. The included tours were far from being a luxury experience from a luxury ship. They were quite miserable, especially on the 6 hour round trip on a bus to the great wall. The guide barely spoke and we were left to stare out the window with no narration. When we arrived at the wall we asked if the guide was going to accompany us to the wall to provide some guidance or narration. Her answer was that she had been there before and that she had no interest in seeing it again and that we were on our own to see it. Is that what the Viking excursion department considers to be a guided tour? Since there were a number of days at sea, entertainment is important. Viking decided to have 4 singers and no dancers on this ship Viking decided to schedule only 2 shows with this limited staff which worked out to one major show per week. Some nights just a movie was shown as the "entertainment". Again, not a 5 star experience. The ship is beautiful and the food is good, especially in the specialty restaurants. The historians on board gave high quality lectures. On a 14 day cruise, Viking should provide better excursions and more entertainment. Read Less
Sail Date October 2018
I choose this cruise because I had not been to the port of calls before. The ship, accommodations, and services were outstanding. So, the time onboard was rewarded with good food, accommodations, and activities. However, more time on ... Read More
I choose this cruise because I had not been to the port of calls before. The ship, accommodations, and services were outstanding. So, the time onboard was rewarded with good food, accommodations, and activities. However, more time on shore would have improved the experience in the countries. Many docks were too far from the city. This created a waste of valuable time to be bussed to the sites. For instance, docking at the port nearer to Bangkok would improve the experience. This cruise experienced many delayed docking. This backed up the departure for tours. This was not caused because the ship was not at the port as the given time, but more about the time required to have the ship cleared to dock and debark passengers. The local tour guides did a very good job. The tours were well planned and organized. Most all the buses were in good condition and were very comfortable. There were isolated issues with the buses, but I believe this was due to limited buses at the port of call. This was a small inconvenience to be able to visit the location. Read Less
Sail Date September 2018
Signed up for the great itinerary. I did thorough research of each port prior to embarkation. The excursions were poorly organized. Far to many people on each excursion. Much lost time at each port. Limited information onboard about ... Read More
Signed up for the great itinerary. I did thorough research of each port prior to embarkation. The excursions were poorly organized. Far to many people on each excursion. Much lost time at each port. Limited information onboard about excursions. Excursion director was hard to understand. Prior to this trip, I have now been on 4 ocean cruises and 3 river cruises. The Cruise director of this ship was the worst of the seven. Was silly and tried to be funny. Embarkation and disembarkation was well organized. Room were exceptional as well as the service of steward. Beautiful ship with lots of options for onboard experiences. Food was very good but not exceptional. Service in dining room was exceptional. Wine stewards were knowledgeable, pleasant and helpful. If you are booking a trip to eat and drink, this is it. If you are booking a trip to see the ports visited, this is not for you. Read Less
Sail Date September 2018
The ship was magnificent. The majority of the crew and staff were excellent. A few surly or inattentive waiters. Orion July 8 Rome to Barcelona The big problem was the food at dinner. Our experience, as well as those dining around us. ... Read More
The ship was magnificent. The majority of the crew and staff were excellent. A few surly or inattentive waiters. Orion July 8 Rome to Barcelona The big problem was the food at dinner. Our experience, as well as those dining around us. A few times the food was so salty it was inedible . Fish was frequently dry and overdone. When mentioned to wait staff, they said they were aware of the problems because so many guests had sent the food back . Cabin attendants were great, accommodations good. Very elegant experience. All ruined by the poor quality of food in the dining rooms. Consistently poor across the three main seated venues. Particularly jarring in that the wait staff acknowledged the problem, and just shrugged it off. Six of us cancelled our next viking oven cruise because of this experience. For the money, we can do better elsewhere. Comments were sent to viking, no response yet. Read Less
Sail Date July 2018
Viking Orion Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family N/A 4.4
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.5 4.6
Value For Money 5.0 4.1

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