9 Helpful Votes
Sail Date: July 2018
Just returned from the Viking Orion in the Mediterranean in July. Great ship, great service. A few minor issues.But here is the rundown.... 1, No coffee in the room because of a power issue. 2. Rooms were spacious and great ... Read More
Just returned from the Viking Orion in the Mediterranean in July. Great ship, great service. A few minor issues.But here is the rundown.... 1, No coffee in the room because of a power issue. 2. Rooms were spacious and great storage,. 3. Ask for additional hangers. 4. Food was good overall, but the specialty dining was disappointing, I would not be concerned if you cannot get in. However, every night there were empty tables. 5. Not much to do at night, a little stuffy. One night was dancing under the stars which was a big hit ( more of those needed) 6. Drink package was worth is, however free wine was decent. 7. Outside eating was our fav place! Excursions 1. Our first port Sete was just terrible...we went to the spa in the afternoon, however my husband went to the 8 hour medeival town and just loved it!! 2. Marselle was good..just walking mostly 3. Monaco we had signed up for a walking tour and when the guide starting talking about the parking garage we left here and took the hop on bus around Monte Carlo which was great!The walking tour is boring! 4. St. Tropez was our favorite...just walked shop and ate. 5. Florence we hired a private driver and went on a pasta cooking class and wine tasting set up by my travel agent. The best day of the trip. 6, Florence the next day was very crowded, but fun. All in all a great ship and great crew. A little sleepy for my 25 and 26 year olds. Sometimes the mature crowd was a bit crabby for us...but we knew that going in. If you are looking for night life and gambling this is not for you! I love kids, but not having them on the ship was nice. Also, not many smokers on board which was also a treat. Read Less
2 Helpful Votes
Sail Date: July 2018
We chose it because of Viking’s reputation. Also we really wanted to visit the countries on this trip. I learned quickly that all staff were eager to please. We had an awesome steward and housekeeping person. The cabin was small but ... Read More
We chose it because of Viking’s reputation. Also we really wanted to visit the countries on this trip. I learned quickly that all staff were eager to please. We had an awesome steward and housekeeping person. The cabin was small but well appointed. The beds were delightful, and the bathroom shower and sink worked well. The included tours were a bit variable, some were great at giving you a taste of the local flavor, while others seemed to be focused on dropping people off to shop in select areas. A visit to a Tuscan farm/winery was one of my favorites. All the travelers onboard were so nice. Food was excellent overall. I have several dietary restrictions which they accommodated without a glitch. We took the silver spirit package which was worth the cost to have many selections. Entertainment was fabulous. My favorite was Dancing Under The Stars, but everything we attended was excellent. It seemed that the band could play every genre possible. Now for the negative. My husband bought me a ring during a jewelers event. The paperwork identifies Harding Retail (main jeweler on cruise lines) as the seller. The problem is, I was not informed sufficiently about getting the VAT returned. This was over $1,000 US. Harding retail will not pick up the phone or return a call to see how a return of the VAT can be made. Viking has indicated that this is not something they could help with, and I find this disturbing since the jeweler was allowed to operate on their ship. My husband and I had booked another trip with Viking, but we are having doubts about following through with this plan. I invite Harding Retail and/or Viking to respond and resolve this problem. I will gladly post a retraction if either finally solve the problem. Read Less
1 Helpful Vote
Sail Date: July 2018
We have done four riverboat cruises with Viking and I liked the look of the Orion, fancied a Mediterranean cruise, so decided to try it. The first day, we flew from our nearest airport, Leeds/Bradford, but had to change at Schiphol. ... Read More
We have done four riverboat cruises with Viking and I liked the look of the Orion, fancied a Mediterranean cruise, so decided to try it. The first day, we flew from our nearest airport, Leeds/Bradford, but had to change at Schiphol. After a long day, we arrived at the Orion after 6pm, the first of the “8 day cruise”. The boat was absolutely lovely and I have nothing but praise for the staff, our vegetarian food, our accommodation on board. The entertainment, in a splendid theatre, was a disappointment. Very nice though all the staff were, we were not expecting them to be the usual stage acts. The last night, they brought in a flamenco group and that was the best, though only lasted about an hour. As the boat is smaller than most cruises offer (which was great) there was less to keep us entertained on an evening, so I think a little more could be offered, though perhaps Viking see themselves as a little too upmarket. The inclusive trips to, for example, Pisa’s leaning tower were enjoyable, but we didn’t go on any non-inclusive tours because we wanted to enjoy the boat. The two swimming pools were small, as expected, but there was usually room for a swim and I loved the infinity pool. Move to the seventh day and we could not use our balconies all day because they were being washed down ready for the next paying guests. Day eight dawned, but we were already up, breakfasted, and on our way to Barcelona airport for a four hour wait for our plane to Schiphol. We then had a further three hour wait at Schiphol for our plane home, by which time we felt like we needed a holiday. I have taken this up with Viking as we could have had direct flights to Rome from Leeds/Bradford and direct return flights from Barcelona, but they insist on using KLM. I also think it is wrong to call it an eight day cruise when we had about six and a half days on board. The holiday was expensive but perhaps understandable due to the luxurious nature of the Orion. There was a library but also plenty of other books at various places on board. The choice was extensive and we found several to keep us interested during the cruise. So, although the Orion and the staff on board could not be faulted, because of Viking’s insistence that we fly KLM, we will not be sailing with Viking again. Read Less
6 Helpful Votes
Sail Date: July 2018
We had been wanting to try Viking Ocean as an alternative to our previous favorites, Windstar (yachts, not sailing ships) and Regent, so we chose this one week itinerary from Venice to Rome and were joined by long time friends for the ... Read More
We had been wanting to try Viking Ocean as an alternative to our previous favorites, Windstar (yachts, not sailing ships) and Regent, so we chose this one week itinerary from Venice to Rome and were joined by long time friends for the voyage. We were aware that this was only the second sailing for the Orion and that there might be some rough edges still to be worked out. Indeed there were. For starters we got three different versions of when cabins would be ready. The first was in the cruise documents that were mailed indicating that because we were in a Penthouse Veranda stateroom we would have access by 1 PM. The second was at the embarkation desk in the terminal where we were told we could get in by 12. The third was at guest services where we were told no, it would be 2 PM. It finally turned out that a mass PA announcement about 2 PM was the only way we, and presumably all the other guests, knew that all the cabins were ready. To back up a step, the reason we were at guest services right after boarding was because a large portion of the cruise cards that were created at the terminal desk at check-in didn't work! A large group of people had to have their cards re-issued which temporarily overwhelmed the guest services desks. The next, admittedly small, irritant was when our cabin steward oriented us to the stateroom and pointed out that the Nespresso machine would only dispense hot water. Bummer. I had been looking forward to some tasty coffee selections without room service or going out of the cabin. I would simply say don't advertise in your marketing materials that there is a Nespresso machine in each cabin if all they do is spew out hot water for the instant Nescafe provided. Our biggest ongoing hassle during the entire cruise was in regard to the Silver Spirits drink package. Most of the wait staff were simply not familiar with it. They would try to locate something on their high tech tablets they use and then would say it's not available or "we've run out of it". Had it not been for an extremely competent wine steward, Enea, this might never have been straightened out. Admittedly, things did get better as the week progressed. But this feeling of disorganization and lack of familiarity with things carried over into the main dining room. Every evening we ate there I would characterize the scene as frenzied...waiters rushing around, staring at their hand-held devices. Just not calm and relaxing. That's not a knock on the people themselves. All of them were friendly, helpful, and a delight to talk with. The comment is really directed at management and the prior training of the staff in such things as the drink package. At sail away time the Explorers Lounge was understaffed, at times near impossible to get a drink. I observed one bartender who was so harried and overwhelmed that he picked up the phone and told his supervisor he needed more help. Then he decided it was time for his dinner break, I guess to escape the confusion. Many of the shore excursions were good to excellent. However, some comments were heard regarding the difficulty understanding some of the guides. My wife and her friend had the misfortune of being on the worst excursion of the week. It was titled "Alberobello, the Trulli Village". It was so disorganized and provoked so many complaints that Viking later sent a notice to the cabins saying they apologized and were giving a 50% refund. 50%? I'm not sure why if you are admitting the excursion was a bust you don't refund 100%, but anyway that was their decision. After spending over 600 words on the negatives, here are the positives. The ship is gorgeous! The cabins are generously sized with more than enough drawer and closet room. Bathrooms are relatively large and function well. All the public spaces are extremely attractive and spotless. The spa is first class. Entertainment, including the pianist, the string duo and the guitarist, was excellent. The stage band and the four entertainers who sang and danced were also quite good, especially the night they did the salute to Broadway. There are so many enrichment activities it's impossible to see them all. For example, we never made it to the observatory which was disappointing, but on a seven day cruise who has the time? The lectures were quite good and could be viewed on the TV later if you missed them. Being high-tech multimedia productions, the port talks were the best and most informative I've ever experienced. One of the attractions of this cruise for us was the more unusual ports we visited. Sibenik was the nicest, calmest Croatian port we've ever seen, probably because of the limited size of vessels that can stop there. Bari and Crotone are somewhat off the beaten track. Messina was okay. Naples was, well...Naples was Naples. The food was good to very good, but frankly not the best we've ever experienced. Being in a Penthouse Veranda we were offered two nights each in both specialty restaurants, the Chef's Table and Manfredi's Italian. I would not do two nights again at the Chef's Table, but would definitely repeat two dinners in Manfredi's. That was clearly the best food we had. As for service, again I will say that in general it was excellent. The crew was friendly, courteous, helpful and fun. Even the harried bartender in the Explorers Lounge was pleasant enough to the guests. He did not let his frustration spill over into his customer service. I would sincerely look forward to another voyage on Viking Ocean, whether the Orion or another of their ships. It might be interesting to see if the rough edges are worked out on the Orion, but whether it's Orion or another vessel next time I'd like at least a couple of days at sea to explore all that we did not get to experience this time. Read Less
1 Helpful Vote
Sail Date: June 2018
Had never been to most of the cities, had never cruised the Mediterranean or Adriatic. The brand new ship was marvelous in every way; great amenities, wonderful food, and friendly, helpful staff. Appreciated the changing menus, the locally ... Read More
Had never been to most of the cities, had never cruised the Mediterranean or Adriatic. The brand new ship was marvelous in every way; great amenities, wonderful food, and friendly, helpful staff. Appreciated the changing menus, the locally sourced food items, and the variety of food offerings both in the main dining rooms and in the special restaurants. The on-board lectures and entertainment were top notch. The Port Talks were very helpful, as were the talks on European history. It was wonderful and special to have an astronomer on board and to hear his lectures as well. We appreciated the ship's small collection of books, the comfortable lounge areas, and the swimming pools, spa and gift shops. Given the itinerary, we were prepared for and wanted to experience a "tasting menu" of ports. Even so, a bit more time in some of the ports would have been welcome. This was particularly true in Venice, where it took an hour to get to the morning tour start point, then we had an hour tour, then an hour to get back to the ship, a fifteen minute break, and then an hour ride back to the afternoon tour start point. There must be a way to let morning tourers stay downtown and meet up at a major city location to start the afternoon tours. Except for one location (Naples), the tour guides were engaged, friendly and knowledgeable. The tour guide who took our group to and through the Venice airport was particularly helpful, since that airport is an overcrowded, confusing, disaster. Read Less

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Viking Orion Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.5 0.0
Value For Money 5.0 0.0

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