291 Marella Cruises Marella Discovery 2 Cruise Reviews

Originally wanted to see the Panama canal. We couldn't find a cruise there from Toronto, we did find this one online and booked through our travel agency in town. Once on board we found out this ship had been in the canal the ... Read More
Originally wanted to see the Panama canal. We couldn't find a cruise there from Toronto, we did find this one online and booked through our travel agency in town. Once on board we found out this ship had been in the canal the previous week! Oh well . Will have to go back. We did not take any excursions just did our own thing mainly walking around our stops. We were overall extremely happy for this whole week gallery 47 and 47 restaurants were first class. We never use the buffet. All our drinks were included. Did not upgrade to premium. We received a £40 credit which we weren't expecting. Spent in the shops. New dress and beach bag. Snack shack on deck 9 had fish and chips for lunch plus many lovely sandwiches and wraps. The glass house indoor pool was lovely on our one rainy day. Food there and service was the only disappointment. Pizza was good there. Service and comfort at the Atrium bar was second to none. All in all this was really a spur of the moment trip that turned into a delightful holiday. Will sail on the Discovery 2 again. PLEASE NOTE did not take any excursions and don't know what enrichment activities were. Won't let me change my review on the blue dots. Read Less
Sail Date February 2020
Very pleased with the services and crew members. Thank you Sarah in Registration for your empathy and professionalism! The crew were very happy and friendly. Shout out to Eury in the bar services! The spa was I delightful ... Read More
Very pleased with the services and crew members. Thank you Sarah in Registration for your empathy and professionalism! The crew were very happy and friendly. Shout out to Eury in the bar services! The spa was I delightful experience! I learned how to care for my face and enjoyed a fabulous massage. Thank you Nancy and Alex! We were disappointed to only be able to make reservations at the steak house for one evening. The food was very food and the service was exceptional! It was a big surprise to learn the currency on the ship was the pound. We hadn’t prepared in advance for the exchange. it was also a big surprise that the all inclusive did not include top shelf products. There was an additional cost of 60 pounds per person. Would have been nice to have known, however would have been nice to know in advance and be able to pay in advance. Thank you to all that make these adventures possible! Read Less
Sail Date January 2020
We are very experienced cruisers aged 67 and 68, this being our 31st cruise, however it was our first with Marella.We picked this cruise for the itinerary and strangely enough the extended port times. We came aboard with limited ... Read More
We are very experienced cruisers aged 67 and 68, this being our 31st cruise, however it was our first with Marella.We picked this cruise for the itinerary and strangely enough the extended port times. We came aboard with limited expectations re food , entertainment, service etc, First of all the stateroom— we had a balcony on deck 7, it was clean,and kept so by the steward. The bed was the most uncomfortable that we’ve had the misfortune to sleep on with small pillows.If you moved in you sleep you ended up flat on your back. I slept on the couch a couple of nights.The bathroom had the dreaded shower curtain with no decent toiletries like shampoo and conditioner.There was a kettle though which is always welcome, it was kept well stocked by the steward. The food—- the buffet was quite limited, with a woeful selection of fresh fruit, no stir fry station, poor quality cuts of meat and if you wanted toast for breakfast it came burnt or you didn’t bother if you warned it softer.As with most buffets the food was generally lukewarm, although the plates were hot. We were not overly impressed with the main dining room either, it was no better than your average Wetherspoons. The fine dining was another story, cruising as it used to be, we used them a number of times. The late night snacks were awful, truly awful, and without doubt the worst we have ever seen. Oh for the days of the midnight gala buffets, a bygone age! To be honest we expected as much and it didn’t ruin things for us. We were pleasantly surprised with some, and we do emphasise some of the entertainment. Some production shows were very amateurish with screaming singers and little dancing, some were quite good. The headline acts were fine in our opinion.Unfortunately the craze for no cost entertainment continued with Tui with banal game shows evident in the Squid and Anchor lounge, we body swerved these “shows”. One word of advice, we purchased the all inclusive upgrade on day one only to find some the drinks that we wanted weren’t available in all the bars. We got a refund for this. We done a couple of tours with Tui and they were fine. To sum up—- Marella cruises are a budget cruise line. Older refurbished ships, mediocre food (unless you pay for the fine dining), second rate cheaper furniture, and a shortage of staff which basically renders it akin to Wetherspoons in terms of jostling at the bar trying to get served. The staff work hard and were always pleasant to us but there just isn’t enough of them. If considering cruising with Marella you may want to know that as likely as not you may think you’ve joined a booze cruise as there appeared to be a culture of “Ive paid for it so I’m going to get my moneys worth of liquor “ on this cruise. Unfortunately some passengers couldn’t handle it, started a scrap in the night club and were subsequently thrown off in Jamaica. Would we cruise with Marella again— possibly, if the itinerary and port times suited us, we got what we expected withTui. By the way you may think of us as snobs, old farts who like a good moan, not at all. We are both from as rough as they come council estates in Liverpool, we’ve worked hard, played hard and done ok for ourselves. Regarding the drink, I’ve spilt more on my shirt than most passengers on this ship have supped, the difference being that I know when to stop, and more importantly how to behave. That’s all inclusive for you. May a fair wind be behind you, happy cruising. Brian and Joyce. Read Less
Sail Date January 2020
Discovery 2 Panama Canal Experience Jan 2020 First the Bad. We booked early through Sunwing (Toronto), paid full price. When we boarded the ship, our assigned cabin was quite small. We are pensioners, Sunwing requested our age. There ... Read More
Discovery 2 Panama Canal Experience Jan 2020 First the Bad. We booked early through Sunwing (Toronto), paid full price. When we boarded the ship, our assigned cabin was quite small. We are pensioners, Sunwing requested our age. There was a queen bed in the corner, 1 night table sideways at head (drawer could not be opened), access to the bed was only from foot or on right side. Access at right side, about 12 inches opening to 18 inches. We went to reception, they had a look at the cabin and asked us to return after all passengers had boarded. When we returned, they did have an inside cabin for us with the queen bed in the middle, night tables each side and access on both sides. A big thumbs up to Stiven at Customer Service, a very upfront and professional Marella employee. Booking from Canada we could not pre book a cabin or anything else. Sunwing need to ensure that elderly passengers are in a suitable cabin and/or have the option of booking a suitable cabin. If we were in our 40’s we would not have complained. Sunwing are hard to deal with, we requested a call back from a supervisor re our booking and were never called back. If you book with Sunwing cover all of your bases before they get your credit card info! Next the Good! Third time on Discovery 2, another excellent cruise. It's a friendly ship. There was some obvious updating in Islands and the new Quid and Anchor Lounge. Food was very good. Third time on board but first time for the fish & chips at the Snack Shack – excellent! Entertainment, excellent as usual, amazing talent. Even though we had seen most of the shows the year before they were still quite enjoyable - must have been as most nights we went twice. We are still laughing at the comedian’s (Peter Piper) jokes – “How Much?”! Costa Rica, Port Limon – did the canal and train excursion and enjoyed it. Guide (Ivan) was excellent. Panama, Colon - We chose this cruise primarily for the trip through the locks on the Panama Canal into Lake Gatun. Up at 4:30am, coffee was on. Quite interesting and well worth it. We stayed on board for the day and enjoyed the return trip back through the canal. Columbia, Cartagena – Just took a cab into town and wandered around. Quite an interesting place. Port Royal Jamaica – Well what can I say, first ship to dock since Captain Henry Morgan! Interesting swing out pier/walkway that attaches magnetically to the ship. This is new tourist destination facility, first day it was open. People were very friendly, we walked through the town to the old fort, quite interesting. Read Less
Sail Date January 2020
We booked this cruise last minute via Sunwing Vacations in Canada, primarily for the itinerary - especially the 2 day stop in Havana Cuba. As well, the very good price for the cruise included flight, taxes, transfers, drinks and tips - ... Read More
We booked this cruise last minute via Sunwing Vacations in Canada, primarily for the itinerary - especially the 2 day stop in Havana Cuba. As well, the very good price for the cruise included flight, taxes, transfers, drinks and tips - costs that are optional on most other cruise lines. The flight was fine and our experience with the customs people in Montego Bay, the bus ride over to the port and the port check in was uneventful - just one hour from landing until we were in our deck six balcony cabin. We are experienced cruisers and thought that the cabin was very basic, with limited storage. The bathroom was acceptable. We ate every meal except for lunch in either the 47 or Gallery 47 restaurant. The food in the main dining room was good, not great and we found the service a bit slow. The buffet was terrible, no salads and every time we tried to eat there at lunch the stations had been removed to get ready for afternoon tea. The Snack shack was very good best french fries ever. The bar staff were friendly and accommodating and we enjoyed our Red Stripe beer. We found the entertainment a bit repetitive...every night but one was a Broadway style show, piano guy, guitar guy and a trivia contest. Okay but a bit boring. We wanted a rock and roll dance night or similar...we didn't dance once, which was disappointing. Casino was not an option way too small (8 slot machines). However, the entertainment staff were very nice and worked hard to keep everyone engaged. The best part of the cruise was our amazing experience in Havana where we hired a private guide for a classic car/walking tour of the city, followed by the ship's night time excursion to the Tropicana nightclub. Both were excellent and a eye opening look at the cultural and historical history of Cuba and the lifestyle of the Cuban people. The other two ports (Grand Cayman and Cozumel) we did not use the ship's excursions but walked around and took a cab to the beach. Our itinerary was changed because of high seas preventing the ship from tendering into Grand Cayman, but Captain Chris managed to rearrange the ports and we visited Grand Cayman at the end of the cruise, so no missed ports or shortened hours - much appreciated. One of the nicer aspects of Marella is that they don't rush you off the ship on debarkation day. Our bus to the airport was at 11:30 and we were allowed to lounge around on board, eat and drink and even use a convenience cabin to freshen up before we boarded the bus. All in all we would probably use this cruise line again depending on itinerary. Read Less
Sail Date January 2020
Opted for this cruise because it sounded such good value and we were not disappointed! Whole trip was a total success! Plenty to do, eat visit. Very relaxed atmosphere throughout the ship. Entertainment was very good too. Staff always ... Read More
Opted for this cruise because it sounded such good value and we were not disappointed! Whole trip was a total success! Plenty to do, eat visit. Very relaxed atmosphere throughout the ship. Entertainment was very good too. Staff always there to help you. Got to know acouple of the staff quite well. Emilliaj, Daryna and Kerry, were just brilliant with our group. Always smiling and always had time to chat to us. Cant recommend the ship enough and will certainly be returning. Food was excellent. There was plenty of choice for everyone. Entertainment was great, too. Highwaves and Entourage, are great live bands and they also take time out to talk to the passengers. All staff make time to talk to you. There are also plenty of sun beds, so no need to put towels on them during the night, haha. Other smaller activities are available too, such as mini-golf, wall climbing and table tennis. Its a 10/10 from our group. Read Less
Sail Date December 2019
Choose a cruise. To relax and for a luxury couple vacation. I couldn’t have chosen a worse trip with TUI. As for food! Dreadful. A massive punch up on board passengers. Staff that didn’t have a clue. Not all inclusive. ... Read More
Choose a cruise. To relax and for a luxury couple vacation. I couldn’t have chosen a worse trip with TUI. As for food! Dreadful. A massive punch up on board passengers. Staff that didn’t have a clue. Not all inclusive. Entertainment was like a bad red coat holiday. Like a booze cruise Absolutely disgusting. And I complained straight away on board and on returning. Just received an email today. No compensation. And just a sad apology. Shame on you TUI Extremely overpriced 7.5k for the trip. And feel like I have been really ripped off. The sales pitch was so good I thought it was expensive but a real treat. But on return the shop wasn’t as happy to hear about my complaint. And as for the response I am fuming and shocked. If I treated my customers in this fashion. I wouldn’t have a business. Certainly not one that Jane MacDonald has advertised. Read Less
Sail Date December 2019
We spent the 2 weeks around New Year on this ship and were very impressed. They did a great job of the Hogmanay Party one of the best I have been to. Great Night. We will be back! Staff on the ship are 5*. I was told that they range ... Read More
We spent the 2 weeks around New Year on this ship and were very impressed. They did a great job of the Hogmanay Party one of the best I have been to. Great Night. We will be back! Staff on the ship are 5*. I was told that they range from over 45 different countries but whoever did the hiring and training deserves a promotion. So proactive and helpful. Loved the way they take you straight from the bottom of the aircraft steps straight to the ship AND at the end of your trip Immigration is done ON BOARD before breakfast.. Very slick. No Q's at bars NEVER waited for water, bread , meals or drink to be delivered to my dinner table. How they manage to feed all those people in all the different restaurant about the same time was fantastic. Logistically amazing! Everything was so smooth you just take it for granted. Not once did I have to Q and that included going on or off the ship. Spa is nice, they do deals and I thought they were reasonable 3 treatments for £99. Don't ignore the shops on board, for some things they gave me the best prices. Try the bike rides(they have ebikes). We did 2 of the organised trips and thought they were good value, next year we will do more. Coffee in the Coffee Pot was lovely, girl who ran it knew her coffee. Loved the films on the top deck at night and one night when the weather got colder the staff turned up with cosy blankets - without being asked, how nice was that! As I said....we will be back! Read Less
Sail Date December 2019
Sailed from Barbados Dec 22nd for a 2 week cruise in an inside cabin, we traveled as a couple in our early 60s, we have cruised before in Feb2019 in the Caribbean on Marella Explorer for 1 week and booked again due to the fact we enjoyed ... Read More
Sailed from Barbados Dec 22nd for a 2 week cruise in an inside cabin, we traveled as a couple in our early 60s, we have cruised before in Feb2019 in the Caribbean on Marella Explorer for 1 week and booked again due to the fact we enjoyed our Feb2019 trip so much, at the time of booking we were told Discovery2 is a new ship ............... what they didn’t add was a new ship to Marella not a “new ship” So there is the background of this review, we always holiday with TUI and have decided not to use TUI again here is why, one reason we will not use TUI again was the flight experience was poor but we are not here to review the flight. 1) Food on the ship - We ate in the main restaurant only once, we found the staff a little bullish and seating was so tightly packed together as for the food, i had prawns, the portion was so small, the man on next table said always ask for two prawn staters on the same plate as for main course if you call a flash fry minute steak “a steak” that’s what was served the waiter asked my wife how does she like it cooked - it’s a very thin piece of meat that’s more suited in a baguette, needless to say we ate in the market place self serve for the rest of the holiday, food overall score 2/5 2) Entertainment - Main show was Ok but a bit “clubby” if you like that fine but it’s not a west end show without being rude the more experienced female singers were a bit mumsy and a few years past their best, apart from the main event if you like a guy playing a guitar being slightly sarcastic to the audience or someone on a piano the guest band (used far to much over the two weeks) were good so was the guest comic apart from the guest entertainment the rest was a bit clubby with to many quizzes, Ent score 3/5 3) Ship - All a bit grubby, looks to me as if the refurbishment was all a bit rushed, paintwork not cut in, windows on deck not cleaned and we were on for 2 weeks, all ship rails were sticky, button pads in lifts needing cleaning carpets a bit smelly ectect. score 2/5 4) Excursions : We booked all our trips through Marella, the transport we were forced to use on excursions were very second rate, not sure how many times I got bitten while crammed on, they had to return all money on one trip cause no sunbeds and the place was run-down, forget Rodney Bay beach, the very old ripped baggy sunbeds are so packed tightly together I was touching the person next to me, it was awful, trips 1/5 5) Cabins - All a bit 2nd rate, smelt of mould, no fridge it’s a TUI policy to only have a working fridge in balcony rooms, petty penny pinching. Score 1/5 In our opinion Marella cruising borders on booze cruising it’s only a matter of time. Read Less
Sail Date December 2019
Just returned from the cruise, so I will start off with the positives. The discovery 2 is a smaller, well maintained ship that have hard working staff that provide a level of service. The itinerary was very good and each port Honduras, ... Read More
Just returned from the cruise, so I will start off with the positives. The discovery 2 is a smaller, well maintained ship that have hard working staff that provide a level of service. The itinerary was very good and each port Honduras, Guatemala, Belize and Mexico offered something for everyone. Now the bad and I will start with actually the worse food that I have EVER had on any of the numerous cruises I have been on. Bad enough to have made me spend the last 2 days in my stateroom, and while returning on my flight yesterday there were a few on my flight who were suffering as well. The rooms while clean, the bed was nothing short of terrible. A rake would have been equally as comfortable. The entertainment did offer a night with a former member of drifters Steve v king. By far the best entertainment I have seen on a cruise. The ship is primarily a British based cruise so they seem to cater to that travel base. I will not be traveling on marella cruise line again. Read Less
Sail Date December 2019
Cruise staff onboard did all they could to please customers. Ship and cabin in need of updating, but fine. Landed in Montego Bay and eventually arrived with luggage in cabin 4 hours later! We were kept standing in a queue at the ... Read More
Cruise staff onboard did all they could to please customers. Ship and cabin in need of updating, but fine. Landed in Montego Bay and eventually arrived with luggage in cabin 4 hours later! We were kept standing in a queue at the airport for an hour waiting for buses to take us to the port. Then another queue at the port terminal for a further 2 hours. Babies were having their nappies changed on the terminal floor. Elderly and those less mobile were struggling. It is a 9 hour flight from the UK, therefore TUI and port staff knew well in advance and should have been prepared. Other cruisers said delays in Montego Bay was the norm. The overall customer service at the port terminal was incredulously rude, cold and lacking in personal interaction. Many customers complained of the same thing. Considering it was a South American/ Caribbean cruise this was not reflected in the food or music played throughout the ship. You could be confused and think you were still in the UK. There were a selection of restaurants which enabled customers to choose from and dress accordingly. However, the dress code wasn’t adhered and every night men and women wore shorts and t-shirts to formal restaurants. Which is fine for the informal and casual restaurants. TUI said there is nothing they could do about the above. If you are looking for a cruise which embraces the destinations, addresses repeated complaints from customers, then I would not recommend TUI. Read Less
Sail Date December 2019
The first and foremost part is what let’s the whole thing down. We were forced to leave our baggage outside the rooms at 2am the night before leaving . I complained and said I wasn’t comfortable and I was told their was no option. ... Read More
The first and foremost part is what let’s the whole thing down. We were forced to leave our baggage outside the rooms at 2am the night before leaving . I complained and said I wasn’t comfortable and I was told their was no option. My case and my wife’s case turned up in the U.K. missing a £3.5k work MacBook Pro , 400 cigarettes and several items of designer clothes. The security seals were broken and the locks completely gone . After speaking with other cruisers since back they had the exact same issue with security seals tampered with and missing items. When I contacted TUI they weren’t in the slight bit interested and fobbed me off to travel insurance despite me asking for help in trying to track it down. No ownership of the problem whatsoever essentially means I have spent my last penny with TUI and will be telling people to avoid also. All in all the ship has been updated in the public areas but needs renovation in staircases and cabins. The atrium lifts were always filthy. Most staff are pleasant and friendly on the bars and restaurants but the entertainment staff less so (apart from Manuel and Tom) Restaurants are generally good however it’s very chaotic at times and service can be a little all over the place. My 30 year old wife was served a dessert saying “happy 60th Tony” on the plate. The buffet is absolutely atrocious and is school canteen standards, You would easily find a better breakfast in Asda. Alcoholic drinks are good but soft drinks again are atrocious with the syrups not mixed properly due to old machines and poor mixing. Read Less
Sail Date December 2019
This was a Christmas present to us both, with the interesting places being visited. We'd never been away for Christmas before. Tui Dreamliner flights are excellent and we treated ourselves to Premier class - very good. For us ... Read More
This was a Christmas present to us both, with the interesting places being visited. We'd never been away for Christmas before. Tui Dreamliner flights are excellent and we treated ourselves to Premier class - very good. For us embarkation was smooth, but Montego Bay airport was disorganised (not in Tui's control). Also embarkation/disembarkation at the Port was disorganised - again poor coordination by the Jamaican authorities . Flew to Jamaica and did two 7-day back to back cruises, covering the Christmas period. Felt the ship could have been more festive - only the Atrium looked Christmassy. Many families on board, which gave the ship a better feel at Christmas time. Carols in the Atrium on Christmas Eve, with sparkling wine and mince pies. Christmas Day we had 3 sittings for the traditional meal - very good. AND most guests dressed to impress that day. By Boxing Day we had reached a lovely beach in Honduras - warm and sunny and it felt like Christmas was over. Meals in the main dining room were sometimes excellent, other times not so much. Serving staff under too much pressure - Tui don't have wine waiters now, so the waiter was doing everything - not fair on staff. However, they were always very pleasant. Self-service cafeteria on deck 9 was a poor choice of food and the floor always had remains of food on the carpeting. Only ate 1 main meal there. Ship's singers/dancers were excellent, but you get tired of seeing them every night. More variety please. Entertainers around the ship were good. Think most people are attracted by the free drinks (good choices) and no tipping. We did several trips with Tui, as some of the destinations visited were not considered that safe - we would have normally done our own thing. Panama Canal tour was excellent, seeing both ends of the Canal in Colon (v. poor area and not advised to wander on your own) ships going through the canal and then Panama City in the Pacific - prosperous City. Guide was excellent and informative. Did our own thing in Santa Marta, Colombia. Another poor place, but trying to attract tourism. Had plenty of attention from street sellers, but just said "No, gracias" and they didn't pester us. Did walking tour of Cartagena, Colombia. Beautiful City - not enough time there. Could have stayed all day. Didn't get any time to ourselves. Guide spent too much time giving a very detailed history of Cartagena - people glazing over. Puerto Limon, Costa Rica. Tortuguero Canals. Good canal trip on waterways in a rain forest area. Saw sloths in trees, monkeys, plenty of bird life, iguanas, but I think some children were hoping to see alligators. Another poor area. Days sailing back to Montego Bay, Jamaica. Poured with rain o.night and into the morning, so not a beach day. Went to the Hard Rock Cafe (only ½mile away). Rain stopped, but still v warm with o.cast skies. Paid 8$ each to get in, which entitled us to a sunbed. Good area to be. Lovely small sandy beach, swimming pool, music, bar/restaurant and no-one pestering you to buy something. V Good value close to the Dock. Don't take a taxi - you can walk it. Roatan, Honduras. Walked off the ship and spent the day in Mahogany Bay, owned by Carnival Group. Fortunately only 2 ships in. Plenty of sunbeds, shade under trees, changing area/toilets. Sea lovely. Bars/restaurants/shopping. Good place to relax. Las Escobas Springs, Santo Tomas, Guatemala. Listed as a walk through the rainforest with glass-like rivers where waterfalls tumble into streams. Swim in the natural pools. (this is the drinking water for the people of the v. poor Santo Tomas). We were looking forward to seeing wildlife in this rainforest area. We saw NOTHING, apart from humming birds flying around a feeder. V disappointing. All the guide seemed to want us to do was swim/paddle in the pools. Reason we didn't see any wildlife is that there are too many tourists going round a very small area of rainforest. Belize City - Seas are v shallow and the ship had to dock 5 miles off the coastline. So we were taken in by 250 seater water taxis. Belize looks a prosperous place with many big yachts and is part of the Commonwealth, with English the main language. Went to a water park with huge water slide and man-made swimming area. (water a bit cool though) Plenty of sunbeds, warm sunshine, drink/food/music. Couldn't swim in the sea because of stingrays. Costa Maya, Mexico - Yucatan Peninsula. Just went ashore on our own. Looked like the ship had docked in the middle of nowhere - palm trees/mangrove as far as the eye could see. Only ship in that morning. Walked to end of jetty - very touristy area at end, full of shops selling the same stuff we had seen everywhere else + bars & eating places. Many people had gone on an 8hr coach trip to Mayan temples, but we didn't. Decided to walk outside of the tourist area to see what else there was on offer. Plenty of taxi drivers willing to show you the village where 700 people live, plus a trip further down the coastline, which we did. The village had no water (only collecting rain in water butts), or electricity. People cooking outside on fires. Stray dogs everywhere. V. poor and we don't think many of these people worked inside the tourist compound. Taxi driver said there was much corruption and wages were around $6 a day. When there's no ships in, there's no work. Went further down the coast, where they obviously had electricity as there were several small hotels etc - usual tourism and good beaches. Sailed back to Montego Bay and decided to have a coach trip on our final day to the Good Hope Great Plantation House, Trelawney County, plus lunch, then onward to the airport. The previous week we had seen those leaving the ship sitting around waiting until their flights were called in the afternoon. You had to vacate your cabin at 9am. Also, those who had just arrived wanting to board the ship, but couldn't because everyone was still waiting to leave. It was chaos on the quayside. Disembarked the ship at 9am in plenty of time for the 9.30 trip. However, we hadn't reckoned on Jamaican immigration wanting you to stand in a long queue whilst they looked at your immigration departure form, then stamped your passport. We still don't understand the purpose of this exercise, as no-one at the airport wanted the immigration form - just bureaucracy. Staff gazing into space. Tui staff unable to assist the situation. Note to Tui - consider not using Jamaica as a starting/departure point. Their organisation is dreadful and it causes many people so much frustration. This is our holiday. Went on the coach with Chukka tours, which departed at 9.30, but we had to stop and return to the departure point, as there were still several people held up in the immigration queue in the terminal. Eventually we left at 10am. The drive to the Good Hope house was good and we saw plenty of lovely scenery in the drive towards Falmouth on the north coast. Then turned off the Martha Brae road into the countryside - bumpy roads. The house stood in breathtaking surroundings with lovely gardens. It was v warm and sunny. However, there were 10 other groups touring around the house that day, so we felt a bit rushed, as some people on our coach said they had return flights at 4.15pm - ours was 5.50pm. We were then given lunch outside, which was a selection of typical Jamaican food, very tasty, followed by melon, cake and the famous Blue Mountain coffee. Or rather it would have been, had we not been rushed to move on to a rum tasting, so didn't get any coffee. The rum tasting was also rushed as we were moving on to another part of the Estate to look at the swimming pool/activity area, before heading to the airport. Such a shame, as this COULD have been a good trip instead of a rushed exercise. Returning to Montego Bay airport - chaos ensued, but we had Premier class tickets, and the queue was v small. However, going through security was chaotic - everyone being made to take off their shoes, find their own trays, load them with their belongings and push them down the conveyor belt. Went to gate 18 and waited, then an announcement that the Gatwick flight was from gate 15. People all over the place. Flight called. Everyone surged forward. Jamaican staff just stood around gazing (again). Flight waited another hour before being able to leave, as ground staff had not loaded 3 containers of luggage, plus all the pushchairs and wheelchairs. The Captain even left the flight deck to find out what was happening, but has no control over what happens in the airport. Night flight back. By the time we left, we realised that it was almost midnight, New Year's Eve, in the UK, so raised our glasses to 2020. 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Sail Date December 2019
I would like to have given this cruise a higher rating but there are some matters that need to be addressed mainly which occurred before and after the cruise. When you book this cruise TUI advise that you download their TUI app but when ... Read More
I would like to have given this cruise a higher rating but there are some matters that need to be addressed mainly which occurred before and after the cruise. When you book this cruise TUI advise that you download their TUI app but when you do so you soon realise that the TUI app is not applicable to Morella cruises. You will also receive a lot of paperwork re TUI but not necessarily about Morella cruises. In the notes it clearly says that you can take your luggage to the airport the day before. We were booked into a hotel for the night preceding the cruise. Having booked in the hotel I dragged 2 suitcases to the airport and found an unmanned check in which had a note saying if you wanted to check in your luggage to use the desk phone and someone would attend but alongside that note was another saying that early check in did not apply to Morella cruises. So I dragged the 2 suitcases back to the hotel. At Jamaica it was chaos from leaving the plane it took 3 hours to embark the boat people were being screamed at in the airport children were crying some disabled people were crying. On the Manchester flight passengers had been given a short immigration form but on the Birmingham flight we were given the long form but you were supposed to fill in both forms.Then there was even bigger chaos at the port where Morella staff were trying to register everyone. On the return flight to Birmingham we had to wait for 1.45 hours for the luggage to be off loaded. This is totally unacceptable and management need to sort it out. On board the ship the bar staff, cleaners etc could not have been more helpful and polite and they are to be congratulated. Entertainment was not of a high standard except for the singer/guitarist and the saxophonist who were excellent. There was one musician who was a real primadonna in the words of Mr. Fawlty "stroke him and you will never play the guitar again" Security was obviously important as you had to show your photographic pass every time you left and returned to the ship. My pass in my name had my wife's photograph and hers had mine (not the best form of security). So TUI sort out the admin both before, after and during the cruise and get HR on board to sort out the management cliques and you could have a brilliant cruise. I have seen previous reviews mentioning the mixers for drinks and I agree they are terrible we had to pay £100 premium to upgrade so that we could get tins of tonic etc not the "splash" mixers. Read Less
Sail Date December 2019
Having cruised only on Discovery, we decided to try Discovery 2 and we are very glad we did! We flew from Manchester to Malaga and arrived slightly late. We had the usual queueing to check in which did nothing to raise our flagging ... Read More
Having cruised only on Discovery, we decided to try Discovery 2 and we are very glad we did! We flew from Manchester to Malaga and arrived slightly late. We had the usual queueing to check in which did nothing to raise our flagging spirits! As a result our first evening was rather brief... check-in, bar, safely drill, food and bed! Islands Restaurant was very busy and rather chaotic but this was understandable given the late and large influx of passengers. We spent our second day in Gibraltar before sailing on to the delightful Funchal in Madeira. All the itinerary ran on time and we enjoyed every stop. We did our own thing in every destination using public transport or local tour companies. Our cabin (deck 3 inside) was clean and tidy with a super, powerful shower. Our cabin steward dealt with all our concerns and made us feel really welcome. We dined mainly in 47°, and a few times in Islands and Gallery 47. The food was excellent.. great quality, good choice of menus and brilliant service. Islands was great for lunches... we selected our food and took it outside to eat in the verandah area next to the ice cream machine! The entertainment was the biggest plus for us. Jasmine and Adam, the professional dance couple, were excellent. They took excellent dance classes every day and hosted social dance sessions almost every evening! Great teachers, very friendly and very patient... their performances in the Broadway Show Lounge were breathtaking! The Broadway Shows were superb. The entertainment team were tireless and talented and a joy to watch. Manuel and Tom, on piano and guitar respectively, provided excellent entertainment throughout the evenings in the Atrium and Live lounge. We loved this ship, its crew and its sheer good value for money! Read Less
Sail Date December 2019
Just back from a Caribbean cruise from the 3rd to the 18th of December 2019, with the Marella Discovery 2, and I was delighted with this holiday, our cabin was on deck 6, and the cabin crew were fantastic especially Vanessa she went above ... Read More
Just back from a Caribbean cruise from the 3rd to the 18th of December 2019, with the Marella Discovery 2, and I was delighted with this holiday, our cabin was on deck 6, and the cabin crew were fantastic especially Vanessa she went above and beyond to make sure we had everything we needed, the entertainment was great throughout the ship, absolutely loved the shows each night, the bar staff and waiters were always at hand so you literately never had to move from your seat to get a drink, each bar you went to had different entertainment on every night so you were never bored and could take your pick to what suited you. Also every member of staff we met went above and beyond to help you out and make sure your voyage was enjoyable, can’t fault any staff member, the food was good in all restaurants with a great selection on each menu, and again the staff went above and beyond to help you when needed, we seriously have nothing bad to say about our time on the discovery 2 we will certainly be booking again in the very near future. Thank you for such a good experience and a fantastic holiday. I would definitely recommend this ship to anyone that has not sailed on it before. Read Less
Sail Date December 2019
Ship was lovely and exceptionally cjean. Service was excellent. Food was great with a wide variety of choice. Entertainment was excellent and overall was excellent cruise! Waiters and cabin staff very courteous and friendly and really ... Read More
Ship was lovely and exceptionally cjean. Service was excellent. Food was great with a wide variety of choice. Entertainment was excellent and overall was excellent cruise! Waiters and cabin staff very courteous and friendly and really went out of their way to please you. Restaurant managers were excellent. We upgraded to premium drinks package but would recommend it. We noticed that other passengers who had not upgraded were served premium drinks. The DJ in night club was excellent and played a good variety of music for all ages. Thought the whole cruise was very streamlined and very well managed and organised. Would definitely recommend and is very good value for money. The only complaint I have is the Cartegena Trolley Train excursion! Complete waste of money at £25.50 each. The train was extremely uncomfortable and cramped and spent the whole journey sardined between two people travelling backwards! The tour guide was awful! Read Less
Sail Date November 2019
Well....where to begin? So many occasions where my father was unable to access facilities due to being disabled that our cruise was just ruined and tui have been useless in replying to our issues. Firstly, we booked in store and the staff ... Read More
Well....where to begin? So many occasions where my father was unable to access facilities due to being disabled that our cruise was just ruined and tui have been useless in replying to our issues. Firstly, we booked in store and the staff failed to give my father an accessible aircraft seat even though he was booked as disabled. Highly embarrassing for him, being manhandled into a seat by pulling on his trousers! Also being able to get out of his seat to use the toilet. We landed to find none of the coaches were wheelchair friendly and apparently we should have booked a taxi (tui never told us this!). Got to ship and rooms were all mixed up and ours reeked of spoilt milk which the staff tried to fix with a heater. They eventually gave us a new room late that night. Due to the room mix up, our little girl had no muster band for 5 days but thankfully there were no emergencies. Moving around the ship was a complete nightmare as the lifts, restaurants and accessible room all had a raised entrance with no ramps so my mother and father were unable to leave their room or access toilets etc without me or my husband taking them as my mother could not lift the wheelchair over the step. We were told Monaco would be inaccessible for my father but all other ports would be fine in his wheelchair....nope! Buses again had no disabled ramps and we had to pay extra money for taxis etc. We also phoned to request assistance for my mother and father at Palma airport and were refused this for my mother as they said my father was booked as disabled so she would be escorted with him....turned out they made my disabled mother push my father's wheelchair which left her in real pain. I've since contacted tui customer relations (Nicola) who has given a 'goodwill gesture' of £500 of the £7,000 paid and failed to reply to any of the points raised. We have also contacted the CEO and head of cruises and received a phone call from Nicola full of apologies but not addressing anything and telling us to contact a law firm if we wish to escalate this. Worst cruiseline and customer care ever. Please do not book if you have a passenger in a manual wheelchair. Read Less
Sail Date November 2019
November 2019. Over the last decade, there has been something of a revival in interest and the number of people cruising, and sadly an equal number of operators providing substandard cruises. Having cruised 8 timespreviously with ... Read More
November 2019. Over the last decade, there has been something of a revival in interest and the number of people cruising, and sadly an equal number of operators providing substandard cruises. Having cruised 8 timespreviously with P&O, NCL, and RCI, we decided a change was needed as the last P&O cruise we took two years ago nearly put us off cruising for life. We booked the cruise 8 months in advance with Igloo online, paid and additional fee for a cabin 'guaranteed' to be on decks 6 or 7. When we arrived we were given a cruise card for our cabin on deck 2...argued our case with reception, but got nowhere. Determined not to let this spoil our holiday, we went to the buffet for a snack whilst waiting for our cases to arrive. I had a kind of stew, and bit into a raw sprout that couldn't even be cut with a knife. I tried to explain this to several members of staff, but none of them posessed enough knowledge of the English language to understand what I was saying. Undeterred, I put this to the back of my mind, and went to the cabin. An incredibly helpful, friendly and fun room stewardess welcomed my wife and me to the room, and we settled in. My wife soon noticed large amounts of black mould around the base of the shower. Of the 3 mains sockets, only one had UK 220v (and this was a 2-pin continental plug socket), the other two supplied 110v continental power. The beds (two singles pushed together) were rock hard...no give whatsoever - planks pretending to be beds. The TV had a constant hum, and played 5 movies on continual loop throughout the cruise, with no live tv, owing to 'an antenna fault that we're hoping to rectify'...but didn't. The drinks are all-inclusive, and I can see why. I asked for a Coke...I got a totally flat glass of Coke substitute..the spirits are all flooded with cheap mixers to the point where even a double is barely detectable, and you have to wait 15-20 minutes to get your drinks to arrive owing to the chronic lack of staff. The dining in the main dining room was something of a mixed bag. Again, too few staff (in common with every line these days) that constantly got your order wrong, especially breakfast time. It has to be said that although the portions were very small, the food was of a higher standard than P&O and light years ahead of Royal Caribbean...albeit never really more than warm at best. The head of house management were very full of themselves, and at times plain rude...one of them argued loudly with a guest (because he had arrived 4 minutes early) in front of a queue of guests. The entertainment...words cannot describe just how bad this was. A rude and mediocre acoustic guitarist appeared 4-5 times a day, every day, a deafeningly over-amplifies pianist, bashing out floor fillers, appeared 2-3 times a day, a talented saxophonist twice a day, constant quizzes, mock Tv game shows, and totally amateurish stage shows. All of them played Queen tunes to the point where you'd have thought they were a new band. To me, one of the best parts of a cruise are the evening shows, but even these were poor.(Push the entertainer into the pool...I kid you not...was reminiscent of Hi De Hi) After 4 days of trying to put a positive spin on things, I gave up, and waited for this particular horse to be put out of it's misery, and for the cruise to end. Most of the staff were friendly, it must be said, but overall the whole shebang resembled a working mens club at sea. Avoid. Please, avoid. Read Less
Sail Date November 2019
I`m just back from a week on Discovery 2 and wasn`t disappointed. The ship was a lovely ship and the service was fantastic as I would expect from TUI. People have moaned about the bar service, that just ain`t true as the service was ... Read More
I`m just back from a week on Discovery 2 and wasn`t disappointed. The ship was a lovely ship and the service was fantastic as I would expect from TUI. People have moaned about the bar service, that just ain`t true as the service was second to none and this is my 6th cruise and I`ve seen bad bar service on other ships. They even have wine and lager on tap in the Islands buffet area. The staff in every department of the ship are so hard working and can`t do enough for you. The ship it`s self is a nice ship and the itinerary was really good. I had a Balcony and have now learnt to be at the bow and on the starboard side or you`ll not get any sun and the smoke from the funnels at night comes down the side towards the aft sides. The 47 restaurant wasn`t the best menu and sometimes you had to wait about 40 mins to get seated, even if they weren`t full. Was the biggest negative on the ship. It was better to go up to the Islands Buffet as the food was good. The shows were ok, but nothing brilliant, as I expect from TUI. The tv in the room was worse than useless, no news channels and limited programmes with same films repeated everyday. The discovery 2 isn`t for kids either. very few facilities for them. But overall I would def go back, but try the Eplorer2 as it`s adults only. Read Less
Sail Date October 2019
I have just returned from a 7 day Cosmopolitan Classic cruise around the Mediterranean on the Marella Discovery 2. This was my first cruise with my family which includes my husband, 27 year old daughter and my 86years old mother-in-law who ... Read More
I have just returned from a 7 day Cosmopolitan Classic cruise around the Mediterranean on the Marella Discovery 2. This was my first cruise with my family which includes my husband, 27 year old daughter and my 86years old mother-in-law who finds it difficult to walk and needs a wheelchair. The ship was beautiful, very grand and our balcony rooms were clean and comfortable. The entertainment was very good with different Broadway shows every night, a piano singer, opera singer, a band and more. The food was superb with different menus every night. All the people that worked on the boat from the cooks, the restaurant staff, the room staff, bar staff, etc were very attentive to the needs of my elderly mother-in-law and our needs, nothing was to much trouble. In fact I cannot praise them enough, they always had big smiles on their faces and made the experience for all my family a very memorable one. This was our first booking with a TUI holiday and I certainly will be using them again. Read Less
Sail Date October 2019
We chose this cruise as we had never done Portugal and Spain - we teamed up with a 3 night stay in Alcudia. From the first evening we were given cause to be disappointed, arriving for dinner at 7.15 to be told the restaurant was full and ... Read More
We chose this cruise as we had never done Portugal and Spain - we teamed up with a 3 night stay in Alcudia. From the first evening we were given cause to be disappointed, arriving for dinner at 7.15 to be told the restaurant was full and we were given a pager to come back in 40 minutes. On entering the restaurant it was evident there was a problem. Only half of the restaurant was being used - it looked a staffing issue - the dining experience was totally compromised and there was a total lack of atmosphere - previous cruise experience has been one of very busy restaurants full of chatter and very busy staff. The bar service on this ship was appalling - this was raised with the Bar Manager around the pool to no evail. I raised my concerns with Tui on my return only to be told that they had had no other reports of poor service or poor quality of food. My husband and I are not fussy eaters and will eat anything as long as it is served hot - most of our food was not. We even tried eating in the Italian style restaurant but received the same poor service / poor quality food. The saving grace for this cruise was the entertainment - exceptional as usual. We normally choose an outside cabin but as this was only for a week we chose an inside cabin this time and were pleasantly surprised. Our cabin was actually bigger than those with balconies. Read Less
Sail Date September 2019
We chose this West Med cruise having cruised and enjoyed the same ship last year (Eastern Med) Drinks package had been downgraded since our previous cruise ie did not include as many cocktails as last year, so we felt obliged to take ... Read More
We chose this West Med cruise having cruised and enjoyed the same ship last year (Eastern Med) Drinks package had been downgraded since our previous cruise ie did not include as many cocktails as last year, so we felt obliged to take the premium package this time round. Service at the bars at times was really slow and frustrating. Entertainment was poor, we only enjoyed the comedian show. Other shows were all much the same, musical and did not really entertain us. Ended up most nights in the small casino which was good and with lovely staff. The food overall was good but we were so disappointed in the Surf and Turf meal. After paying an extra surcharge of over £30 per person, four of us were squashed around a table which was only large enough for two people with side dishes ( no choice was offered ) crowding the whole table. We much preferred the Kora La meal which also has an additional charge. In hind-site the food and atmosphere were both better in the main restaurants. Will most likely not rush back to sail with Tui, at least until the entertainment and bar service has been improved. Read Less
Sail Date September 2019
Marella have embarcation and disembarcation off to a T in Palma, very smooth well organised. D2 nice ship, immaculate thro out but for us didn't quite flow right from area to area, felt disjointed imo needs some rearranging, eg ... Read More
Marella have embarcation and disembarcation off to a T in Palma, very smooth well organised. D2 nice ship, immaculate thro out but for us didn't quite flow right from area to area, felt disjointed imo needs some rearranging, eg coffee port needs moving to deck 5 and move reception etc to where it is on 7, get rid of tapas and food in glass house and put Spa in there instead of opposite end of ship? Atrium underwhelming ditch those red lights looks like a road traffic area. Night club area very small. Just very muddled. Staff, very good, always smiling and helpful.Big shout out for Anna and her amazing buzzing pager tree at Gallery 47 as well as Praestyn, Ella and Manfred. All the food we had was good and Surf & Turf well worth the supplement of £30 per head. Our only gripe was service in the atrium bar, from ordering a drink off a waiter it was taking 15-20mins for it to get to us at the table, maybe this was because people were going to queue at the bar to get served like they do on other AI holidays? Shows, excellent as ever with Marella particularly liked Starry Night and Putting on Glitz. Very professional fab costummes. Cabin see below. Ports of call, Naples stayed on ship been 3x already, Sardinia took Tui trip to Porto Cervo which was ok but wished we had stayed in Olbia and done our own thing, Livorno, done Tuscany to death already so stayed in port did very good canal tour and wandered around nice city, Villefranche took the train to Monaco wow and Palamos an unspoilt gem worhty of a land holiday very typically Spanish. loved it. The demographic of people on D2 was completely different to that on Ex2 earlier in the year, lots of groups of 6 -8, very few kids, more tattooes than the Royal Navy and that was just the women! very varied from all age groups. D2 would we go on her again, probably.....if there was an itinerary we wanted to do but think we'll be going back to the Explorer ships as we preferred them. All in all we had a good holiday and enjoyed ourselves and would recommend Marella. Read Less
Sail Date September 2019
Just back from a brilliant week on the Discovery 2. This was my first cruise and choose the ship for the itinerary Cosmopolitan Classics which was a great itinerary. Loved all the destinations. I pre booked excursions which were all very ... Read More
Just back from a brilliant week on the Discovery 2. This was my first cruise and choose the ship for the itinerary Cosmopolitan Classics which was a great itinerary. Loved all the destinations. I pre booked excursions which were all very good especially the wine tasting in Tuscany which I would highly recommend. The ship was stunning inside and had everything you could possibly want from a selection of restaurants and bars to choose from. You received an information page every night which included the time the ship was in port, a little about the destination, entertainment on that day and a little information about different staff on the ship. The captain was captain Chris who every day talked over the tannoy to give the guest information about the port, which deck you could disembark from, the weather and any other relevant information. He was always very friendly and encouraged guests to approach him if they had a question at any time. The staff are very friendly and helpful through out the ship and made the experience even more enjoyable. Especially the staff in the restaurant 47° who could never do enough to make sure you were happy. There is entertainment throughout the day. The evening entertainment is very good and the entertainment staff very friendly especially Sean he made a effort to always have a chat or get us up to dance. We paid for the premium package which was great you could have anything to drink at no extra cost. We had an inside plus cabin which was spacious however next time we would upgrade to a balcony as it made a big difference to us not having natural light especially at night as it’s pitch black. The housekeeping staff were excellent always friendly and cleaned the cabin to a high standard and always left a towel animal and chocolate at night which was a lovely touch. This cruise was a great first experience and I looked forward to future cruise on the Discovery 2. Read Less
Sail Date September 2019
Marella Discovery 2 Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.8
Entertainment 4.0 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.5 3.6
Family 3.5 3.6
Shore Excursion 4.0 3.5
Enrichment 3.5 3.3
Service 4.5 4.1
Value For Money 4.0 3.7

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