10 American Cruise Lines America Cruise Reviews

We had always wanted to do the Mississippi River, but thought it too expensive. We finally decided to do it as our 50th cruise. We started in New Orleans and ended in St.Louis. Our price included an overnight stay in New Orleans at the ... Read More
We had always wanted to do the Mississippi River, but thought it too expensive. We finally decided to do it as our 50th cruise. We started in New Orleans and ended in St.Louis. Our price included an overnight stay in New Orleans at the Intercontinental Hotel. We and all the other passengers were bused from the hotel to the boat.The boat is only 3 years old, but shows signs of needing a paint job on the exterior. Our cabin was a good size with plenty of drawer space, but not a lot of closet space. The boat was nicely appointed in the dining room and the lounges. The food was mediocre and service was spotty. We did end up eating at one table every night with a terrific server.The ports were interesting and the tours were good. The housekeeping was spotty at best. The large mirror in our cabin was dust covered throughout the whole cruise and you could write your name on the lid of the ice bucket.The onboard entertainment was fine; no complaints.Overall, it was not worth the cost.We won't do another cruise with this line. Read Less
Sail Date September 2019
We are vety experienced cruisers, both ocean and river cruises. Sailed from St. Paul, Minn. To New Orleans. Nice ship and a nice room. Service at nearly all levels very average to poor. Meals were average at best !!!. Hiring an ... Read More
We are vety experienced cruisers, both ocean and river cruises. Sailed from St. Paul, Minn. To New Orleans. Nice ship and a nice room. Service at nearly all levels very average to poor. Meals were average at best !!!. Hiring an executive chef with some imagination would be a good idea. Couldn't even make a sandwich properly. How do you run out of butter for 3 days ? No Vanilla Ice Cream for 2 days. Happy hour bars were very poorly organized. First night 5 glasses total at the aft bar. No beer on ice. Very poor veer selection and out of some brands for days. Very inexperienced staff and management ( if you can call it that ) Boarding day was very badly handled. Little to no communication from the Bridge for the first 5 days. This is sold (and priced ) as 5 star, First Class. NOT SO !! Badly planned stops. For Example: Whole day in very small ports and 1/2 day in Baton Rouge. Great opportunity for a great trip but they missed it !!! Thanks to Tiffany for her service in the dining room, and to Tom for his help in DR. Read Less
Sail Date August 2019
My husband and I are seasoned cruisers with experience on Seabourn, Regent, Ama Waterways & SilverSea. A two week journey down the Mississippi River. St. Paul Minn to NOLA, was a completely different type of cruising. Expect to ... Read More
My husband and I are seasoned cruisers with experience on Seabourn, Regent, Ama Waterways & SilverSea. A two week journey down the Mississippi River. St. Paul Minn to NOLA, was a completely different type of cruising. Expect to learn more about American history; exploration, wars and expansion conflicts....the pioneers vs Indian tribes, mining and lumber industries. Music. Heartland Cuisine. It was an adventure and we enjoyed seeing the beautiful upper Mississppi River florishing Eagle population. The people we met living in the Mississippi River towns were absolutely charming and gracious. So many colorful characters willing to share their stories of living on the Mississippi River and proud of their towns. Do not have high expectations because the company labels it as a Luxury cruise. It is Not. Go for the adventure, and travel down river....start on the Upper Mississippi which is manjestic and stunning. Less industrialized than the lower Mississippi. Read Less
Sail Date August 2019
We initially had chosen the cruise from New Orleans to Memphis on the new Harmony. We had already booked our flights as part of a 5 week trip when we were informed that the ship would not be ready in time. We basically had no choice but ... Read More
We initially had chosen the cruise from New Orleans to Memphis on the new Harmony. We had already booked our flights as part of a 5 week trip when we were informed that the ship would not be ready in time. We basically had no choice but take this shorter cruise. I was disappointed with the quality of the cabin, no fridge, no bathrobe for when you want to sit on the balcony and the bed was too soft! Due to the high water level of the Mississipi we only stopped in Baton Rouge and were bussed to the various plantation houses. Some of the local guides were not up to scratch. Some of the wait staff were very inexperienced and were struggling, definitely more training is needed. Most of the entertainment was good but not being American we felt the last show, Andrew Sisters impersonation, was a bit too patriotic. This cruise line is geared for the American market. Read Less
Sail Date July 2019
My wife and I were on your Jazz and Blues Themed Cruise (May 11 - 18, 2019) on the America that went from New Orleans to Memphis. Unfortunately, this lower Mississippi River cruise was anything but the music-themed cruise that had been ... Read More
My wife and I were on your Jazz and Blues Themed Cruise (May 11 - 18, 2019) on the America that went from New Orleans to Memphis. Unfortunately, this lower Mississippi River cruise was anything but the music-themed cruise that had been marketed. Here is a description of what this cruise was supposed to be from the ACL website: “Delight in the sounds of Jazz and Blues that fill the air as we cruise the Mississippi River and pay tribute to the musicians and the regions that helped influence American music. On this theme cruise, enjoy special onboard performances, guided shore excursions to influential destinations, and exclusive behind-the-scenes tours. Learn about the importance of New Orleans to the birth of Jazz and how Memphis played an instrumental role in the foundation and popularity of Rock n’ roll.” The following is a review of how each major point was handled on our cruise. Special Onboard Performances The performers on this cruise barely played music that even fell into the jazz and blues genres. The bands at embarkation and on the last night played in a style akin to Muzak. Nothing about their performances was "special" and they were a poor representation of the musical stylings of both New Orleans and Memphis. Dan Knowles is a great banjo player and performer. However, Dan Knowles doesn't play jazz or blues. Dan plays old-timey, traditional American folk music. Steve and Joanne were great resources to have on this trip. Their discussions about the River and the towns along it were extremely informative and helpful as we visited each port. While Joanne is a wonderful pianist, their performances of American Standards and Broadway show tunes barely touched jazz and blues. Guided Shore Excursions to Influential Destinations There were none. This omission was especially egregious in New Orleans and Memphis, two cities that have numerous excursion opportunities that highlight jazz and blues. Fortunately, my wife and I created our own music excursion in Memphis. We Ubered from the ship to Sun Studio for a tour. We then took the free Sun Studio shuttle to the Rock 'n Soul Museum for a tour. We followed that up with a short, leisurely walk to Beale Street where we saw live blues and soul music for free. None of the activities on our made-up music excursion were recommended or even mentioned in the ACL Things-to-do-in-Memphis preview sheet. Exclusive Behind-The-Scenes Tours There were none. In a previous email to ACL, I asked what differentiated this jazz and blues cruise from other lower Mississippi River cruises. The ACL answer was a vague reference to onboard entertainment. As I've explained above, American Cruise Lines missed the mark on that one completely. This cruise advertised one thing and delivered another. We contacted American Cruise Lines (Hotel Director; Executive Sales Director; Marketing Director) about our disappointing experience. It took a second email to receive a canned response. More disappointment for a luxury $11K, supposedly jazz and blues themed music cruise. Despite the lack of anticipated jazz and blues onboard entertainment and related excursions, the staff was great and the food was excellent. With the right improvements, we would still consider American Cruise Lines for a future river cruise. Read Less
Sail Date May 2019
There are pros and cons to cruising on the America, a new ship in the American Cruise Line company. My cruise was seven nights. I have cruised on four different lines over the years. The pros are simple. New ship, new furniture, ... Read More
There are pros and cons to cruising on the America, a new ship in the American Cruise Line company. My cruise was seven nights. I have cruised on four different lines over the years. The pros are simple. New ship, new furniture, reasonable spacious rooms, balconies, friendly staff (Lacey and Jennifer were good cruise directors), outstanding lecturer (Bill), wonderful flexible singer (Laura), smooth ride, and good Internet most of the time. The shore excursions were ok but not great. The negatives: 1. Price was way too high; buy when you can get an early bird discount or do not buy at all. 2. Food was mediocre except on lobster night. Although breakfast was ok, the other meals involved a choice of only four items with no always-available items (such as a sandwich or burger). Often the main course was dry or tasteless. Covering it with a sauce did not do much. Salads were not cold; soup was sometimes watery. One night the "angus" burger was less than half the diameter of the bun. a chicken pot pie was a biscuit floating in white sauce. 3. Food service was uneven. Most or all waiters were college students or interns. The majority were fine, but a few were dingbats. One morning I had to give the following order THREE times: "Coffee, orange juice, Eggbeaters, wheat toast, bacon." Even then, when the food arrived, I received white bread, not wheat toast. I asked for wheat toast. Minutes later, an order of wheat bread, untoasted, appeared. I gave up. 4. Meal times changed. This was very annoying. 5. Transfer from hotel to bus was ridiculous. One porter for 360 bags for two ships. The cruise directors and bus drivers helped out, but it still took WAY too long. Haven't they ever done this before? 6. To sign up for SOME tours, you had to stand in a hallway and wait to write your name on sheets posted on the wall. Remember grade school? And the ladies at the head of the line always needed to have a committee meeting while others waited. All tours should be on ONE piece of paper. On balance, I would not go again, but I would not fault someone who did. At least now you know what to expect. Yes, as other reviews point out, the crowd is VERY senior. Read Less
Sail Date March 2018
We were very disappointed during this trip. Maybe we set our expectations too high but considering the cost of the cruise ($11,000 for 7 days), this trip lacked features and quality found in cruises costing much less. Dining room ... Read More
We were very disappointed during this trip. Maybe we set our expectations too high but considering the cost of the cruise ($11,000 for 7 days), this trip lacked features and quality found in cruises costing much less. Dining room service: Waiters and waitresses were college kids with little to no experience. Every person we talked to were new to the industry within the last few weeks. None of the people we talked to were actually paid by the cruise line, they were college kids earning college credits. Their inexperience showed. They tried their best, but for what we paid and the fact that the cruise line stresses it's top of the line service, the staff has a ways to go just to get to "average". On Board Activities: Not much to speak to since, other than happy hour at 5:30, there were very little activities. During the entire week, there were two activities provided. . . . Bingo on Friday afternoon and a miniature putting competition on Wednesday, that's it. Very little to do onboard. If you are not eating, there is literally nothing to do. Dining: Food was excellent and plentiful. The cook staff would prepare whatever you asked for, even if it was not on the menu. The meals were definitely the highlight of the trip. Lectures and Shore excursions: On board lectures were informative and entertaining. The main lecturer was an owner of a local working plantation. There was a good variety of shore excursions including plantation tours and town tours. Entertainment: Very talented. Ranging from music to storytelling. One issue was the length of the shows. They provided music show that was perfect for dancing. The problem was the bands only played for minutes. One night, when the band finished after only 45 minutes, we asked why they did not play longer and they responded that the cruise line was extremely "cost conscious" and that 45 minutes was all they allowed. The other issue with the short performance is considering the shows start at 8:15, they are done by 9:00. Once the entertainment ends, there is absolutely NOTHING to do. The night basically ends at 9:00 pm, EVERY night. The Positives: Meals, Shore excursions, On Board Lectures and Entertainment. The Negatives: Below average Service, Lack of activities, Lack of ship amenities, Extremely overpriced for what you get. Read Less
Sail Date July 2017
The cruise was interesting with the different ports. We were celebrating our 56th anniversary. Most of the meals were good, some bad dinners. There was one dinner with an entre of prime rib. The meat was not of prime quality. Overall the ... Read More
The cruise was interesting with the different ports. We were celebrating our 56th anniversary. Most of the meals were good, some bad dinners. There was one dinner with an entre of prime rib. The meat was not of prime quality. Overall the fish entries were unappetizing. Rice was as excessive with all servings. The crew and staff were excellent, especially Marie. We did not like the continuous promotion for future cruises offering free tours and/or free cruises. Our perception is that we are subsidizing these tour promotions with the price we paid for this cruise. Many of the people we met were enjoying free tours and cruises. We enjoyed their company but felt that our spending over $13,000, we were annoyed by the fact were paying for some of these "freebees". Perhaps my annoyance is based on my experience as a CFO of a 70,000 plus employee company. We appreciate the opportunity to voice our opinion. Read Less
Sail Date November 2016
In early October, 2016 we cruised on the America, which is part of the American Cruise Line from New Orleans, LA to Memphis, TN. We also thought it would be relaxing and a nice way to learn more about the history in this part of our ... Read More
In early October, 2016 we cruised on the America, which is part of the American Cruise Line from New Orleans, LA to Memphis, TN. We also thought it would be relaxing and a nice way to learn more about the history in this part of our country. We noticed in the brochure that the Cruise Line was giving a Pre-cruise hotel stay and transportation to the boat. When I called to arrange this, they told me we booked too early and were not eligible to get the hotel stay or the transportation. I was told on the boat that it was good we stayed elsewhere because the hotel was nowhere they would normally stay....bad start. Since we were in New Orleans a couple days early, we took a walk on Friday to see the boat. We called the American Cruise Line office to make sure it would be there Friday and they told us it was already there....NO BOAT....it was not coming in until 5 PM that day. Anticipating first class food and service on the boat, we were disappointed. All 185 people ate at the same time in one very acoustically challenged room. It was so loud that it was impossible to have a conversation and so full, with everyone arriving at the same time, that service was poor...they need to either split the crowd at different times or have more servers available. Most of the food was okay (really liked the half-portion option) but some nights there was nothing I would/could eat so asked for a lunch option for dinner. - they served a room-temperature hamburger left over from lunch - didn't even bother to heat it to attempt to make one fresh. For $830. per person/per day, they could have heated the burger. Most of the tours are well done and historically significant. The Vicksburg tour, very memorable. Cruising the river was wonderful and relaxing with no need for motion sickness pills. The entertainment was mostly very good (even though poorly attended) -- I really enjoyed the Victory Belles, Judy, the Comedienne and the Men in Black Band and Singer. At the end of the cruise, I asked a fellow cruiser what his favorite part was so far and he said "The Cocktail Hour" -- Kind of sums it up! Read Less
Sail Date October 2016
My 58 year old sister and I (54 year old) wanted to treat my older sister to a cruise for her 70th birthday. She did not want to leave the country so we chose a Mississippi River Cruise not knowing it is geared to the over 80 crowd. The ... Read More
My 58 year old sister and I (54 year old) wanted to treat my older sister to a cruise for her 70th birthday. She did not want to leave the country so we chose a Mississippi River Cruise not knowing it is geared to the over 80 crowd. The boat was nice but only has sitting areas and a small workout area outdoors(1 elliptical machine and 2 seated bikes) besides the dining room and cabins. Our husbands were with us so we were a group of 5. I felt as though this was frowned upon It was a lovely week for the 70 year old but somewhat uncomfortable for us 50 something girls. Meals are first come first serve at tAbles of 8 so we were constantly fighting to get 5 seats together. When I asked the hotel manager about this he suggested we make new friends. We were only in port approximately 3 hours per day with mainly bus tours as excursions and the only daytime entertainment on the boat was a lecturer. All in all it was a nice week due to the beauty of the Mississippi and some truly outstanding meals. However, I feel the cruises should be advertised as more geared to the mobility impaired to prevent travelers such as ourselves from signing up with unrealistic expectations. Read Less
Sail Date August 2016
America Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 4.3
Entertainment 4.0 4.0
Public Rooms 4.0 4.4
Fitness Recreation 1.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 4.1
Enrichment 5.0 4.1
Service 4.0 4.4
Value For Money 4.0 3.8

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