107 American Cruise Lines America Cruise Reviews

We chose this cruise line because it offered the most bang for your buck! And it did not disappoint. We have been on river cruses before, and this cruise surpassed the European river cruses we took. From the large, comfortable cabins to ... Read More
We chose this cruise line because it offered the most bang for your buck! And it did not disappoint. We have been on river cruses before, and this cruise surpassed the European river cruses we took. From the large, comfortable cabins to the food and excursions offered, we were quite happy. The before night stay in New Orleans was at a top notch hotel. The crew was most attentive and made us feel very "special." The on-board activities were informative and the shore excursions were not only easy to participate in, but had a lot to offer. We had free time, which is nice as although we like the escorted tours, it is nice to explore on your own on occasion. If you are looking for a LARGE ship with fancy productions for entertainment, river cruising is not for you. With less than 200 passengers, the venue for entertainment is limited. But the few nights we did attend, we thoroughly enjoyed the selections, which were themed for the region we were visiting. I would recommend this trip and the cruise line. As a matter of fact, we have already booked another trip with American Cruse Line! Read Less
Sail Date June 2017
We were celebrating our 20th anniversary and wanted to try a river cruise. Honestly, when we first saw the age of the passengers we were a little uncertain because we are in our early 50's and they were 75+. But we agree that we had ... Read More
We were celebrating our 20th anniversary and wanted to try a river cruise. Honestly, when we first saw the age of the passengers we were a little uncertain because we are in our early 50's and they were 75+. But we agree that we had as much fun with these passengers than we have ever on a trip! And we made friends who we will stay in contact with for years to come. The boat was very comfortable, the rooms large with private balconies. The food was all locally sourced, delivered fresh at every stop, and as good as any 4-star restaurant. The onboard historian was excellent and spoke several times on a wide variety of topics. The musical groups were very professional and personable and had the whole boat singing along, clapping and dancing. The onshore excursions were really good, but my only complaint with the entire cruise was that they tended to rush us through the excursions in order to get us back to the boat in time for meals. We all would have opted to skip a meal rather than rush through the historical excursions. The service was impeccable! From the cleaning crew to the deck hands to the the service crew to the "hotel manager" - I cannot say enough wonderful things about them. They all made the effort to greet us by name, to stop and chat, to share about themselves. Truly a one-of-a-kind experience. Read Less
Sail Date June 2017
I have wanted to cruise the Mississippi River for several years and I liked the American Cruise Lines information I read. We left from New Orleans, after staying and touring one night in the great city, and disembarked in Memphis, TN. ... Read More
I have wanted to cruise the Mississippi River for several years and I liked the American Cruise Lines information I read. We left from New Orleans, after staying and touring one night in the great city, and disembarked in Memphis, TN. From the first day to the last day of the trip, everything was just great!! The whole ship was clean, the cabin was like a hotel room (bathroom a little small), the dining experience was excellent, the onboard activities, entertainment, tours and excursions were really good. We were greeted at the hotel by a cruise staffer, helped by deckhands with our luggage, and taken to the ship, and everything was so organized. From the time we were greeted on board by a cruise director to the time we disembarked and said goodbye to the gangway deckhand, every cruise member were the best!! They were friendly, always smiling, always willing to help, answer our questions, or just to hang out with us during the sunsets when they were off duty to tell us about their past cruises on the river. Even the Captain, when he was off duty, would stop, chat for a few minutes and answer questions. He sat at our table during the Captain's Dinner night, which was a pleasant surprise. The tours and excursions were real good and historically informative, except we wish some were longer, but that was to be expected. This was our first river cruise with ACL, and we are booked to do another with them next Fall on the Columbia & Snake Rivers, because we liked this one so much. Read Less
Sail Date June 2017
We chose this location to experience the lower Mississippi River and the antebellum homes and plantations of the American South. American Cruise Line was recommended by our travel agent. Turned out to be a perfect choice for us. We had ... Read More
We chose this location to experience the lower Mississippi River and the antebellum homes and plantations of the American South. American Cruise Line was recommended by our travel agent. Turned out to be a perfect choice for us. We had some itinerary changes because of the high river level that were very well dealt with by the staff. Very nice room with private balcony (almost all rooms include a private balcony). Our room was on the second deck which was a bit less expensive. It had very nice view and was very convenient to all activities. Our boat had elevator access to all levels. We had excellent entertainment every night, great meals and meal choices and extremely personable and accommodating staff - our meal time waitress was a highlight of the trip and the Captain was eager to answer our questions about the boat and the river. We also met some wonderful fellow travelers. Great time. We will use American Cruise lines again. Read Less
Sail Date June 2017
Well we started planning our American holiday two years ago, and found the cruise while we were surfing the web. From the first contact requesting a brochure the service was amazing. When it came tie to book our trip, we received a ... Read More
Well we started planning our American holiday two years ago, and found the cruise while we were surfing the web. From the first contact requesting a brochure the service was amazing. When it came tie to book our trip, we received a call from America to us in Australia, we didn't even have to pay for the phone call. We were delighted to find out that we could select our own cabin, and that we would be given the night before our cruise in a hotel in New Orleans included in our package, and would be taken to the America by bus from the hotel. On embarkation we were greeted by friendly staff easily identified by their uniform, and informed that our cabin was waiting for us to move on in. From that moment on we were treated like royalty. I have a food allergy and was invited, along with others with allergies/special diets, to meet the Chef. He very nicely explained about his food prep area and that all allergies/special requests were noted and would be carefully monitored. One passenger was a full Vegan and the Chef and Head Mai'tre D assured her that she was fully catered for. We were not made to feel at any time that we were a "trouble". Our cabin was spacious and very comfortable, with a private balcony, all cabins except those on the main deck have balconies, which had a table and two chairs so we could enjoy the sights and sounds of the Mississippi as we sailed along. Each day we were able to help ourselves to a sumptuous array of fresh fruit/cereals/danishes, as well as a selection of hot choices of the day. French toast/eggs/oatmeal/bacon etc. Lunch and the evening meal included wine or beer or juice, and if you liked a little from this selection and a little from that, the wait staff simply advised the Chef and that's what you got. The shore excursions included in the cruise were well planned, organised and carried out. The night before we were given a run down on the next day's activity which included any access issues, for example long walk/stairs/ramps. Nothing was missed out. The evenings entertainment was varied, and included a talk by the on-board historian who was very knowledgeable and informative. The musicians were fabulous, and each a different take on jazz/blues/old favourites. I can not speak highly enough of the Crew, by the end of the first day we were known by name, greeted warmly by all we came across and nothing seemed like too much trouble. As in any activity things do not always go quite as planned, but if this happened we didn't seem to hear about it til it was over and fixed, a sign of true professionals. If we could, we would do the other half of the Mississippi with this line, but sadly time didn't allow this, but fingers x'd we will one day get to sail again with the America and her fabulous crew. Read Less
Sail Date June 2017
This Lower Mississippi River round trip cruise, beginning and ending in New Orleans, was sensational from the minute we walked onboard until we disembarked. The crew were all friendly and courteous and attentive to our every need. Our ... Read More
This Lower Mississippi River round trip cruise, beginning and ending in New Orleans, was sensational from the minute we walked onboard until we disembarked. The crew were all friendly and courteous and attentive to our every need. Our accommodations were excellent. The choices of our offshore complimentary excursions were excellent. I would highly recommend any cruise with American Cruise Lines. Music was the theme of our cruise and we were well entertained by such professional entertainers as Mike Gentry and the New Orleans Krewe, the New Orleans All Stars, Judy Davis, and Serabee. Jazz, New Orleans style, was the highlight each evening. The dining experience was beyond excellence. We looked forward to every meal. There was always a choice between two appetizers, three entrees, and three desserts. All the cuisine, breakfast, lunch, and dinner, was delicious. Not to mention snacks at cocktail hour and root beer floats and popcorn each evening. If you enjoy exploring museums, historical cities, sugar cane plantations, the Vicksburg Battlefield and southern hospitality, this cruise is designed for you. Read Less
Sail Date June 2017
We loved the cruise on the Mississippi River. I loved that this was a smaller boat. It was easier to get to know the guest and crew. The cabin was great and had a wonderful decor. Dinning was wonderful, I felt like I was eating every ... Read More
We loved the cruise on the Mississippi River. I loved that this was a smaller boat. It was easier to get to know the guest and crew. The cabin was great and had a wonderful decor. Dinning was wonderful, I felt like I was eating every time we turned around. The food was delicious. The Shore excursions were wonderful, I just wished we had a little more time at some of the sites. The Mississippi River was up during our cruise, so we had to dock at alternative places, but that was ok. There were no children on this cruise, mainly seniors. Yes would we take this cruise again. The service was wonderful and the crew was always helpful and friendly. We used the paddlewheel lounge more than the others. My husband would have our morning coffee in here before breakfast. In the afternoon, after a shore excursion we would go and drink soft drinks or tea. The crew was made up of all college students that worked their tails off, but keep smiles on their faces. Read Less
Sail Date June 2017
We were bumped to this boat after our original boat (another cruise line) had problems. We were extremely lucky to have been reassigned to America Cruise Line. I've been on about six other cruise lines and this was the best yet. The ... Read More
We were bumped to this boat after our original boat (another cruise line) had problems. We were extremely lucky to have been reassigned to America Cruise Line. I've been on about six other cruise lines and this was the best yet. The food was fantastic (and related to the areas we were traveling by). The size of the ship (185) allowed us to meet different people without it being too large and overwhelming. The on-shore tours were well organized and timely--not too long, not too short. The on-board music was fabulous, including the piped-in music to the rooms and cabins, which again related to each of the areas we were visiting. We ended up visiting four different plantation houses, each different from one another. We also spent an afternoon at Vicksburg, touring the battlefield with a great guide. The other days included shuttle buses to Vicksburg and Natchez, which permitted us to get on and off at our convenience. The bus situation at Baton Rouge was not as desirable, due to cutbacks in the local bus service. Read Less
Sail Date June 2017
We saw this cruise advertised in the AARP magazine, so when friends suggested we join them, we signed up. The cabin was very nice and spacious, and very clean, with good storage space for clothes and bathroom items. The food was really ... Read More
We saw this cruise advertised in the AARP magazine, so when friends suggested we join them, we signed up. The cabin was very nice and spacious, and very clean, with good storage space for clothes and bathroom items. The food was really good, similar to that of Princess Cruise Line, with a nice variety and plated beautifully. Service was great. We had a very personable waiter for meals, and all the staff was very friendly and helpful. While the cost is significantly higher than large ship cruising, it was very relaxing to be on a smaller boat with less than 200 people. I have a motion sickness issue on most modes of transportation, but there was very little motion on this boat and I was not ill at all. The included excursions were very interesting and the port stops very nice. The water was high in the Mississippi, so we docked at different docks sometimes, but arrangements for the promised excursions were made, so the trip was not affected. The tour of the wheelhouse was very interesting with the very young, very experienced, very personable captain. The trip exceeded our expectations. We are booked on another trip with ACL next year on the Columbia and Snake Rivers. Can't wait. I would highly recommend this trip and am sure others offered by ACL are great also. Read Less
Sail Date May 2017
Ours was an amazing cruise filled with delectable food, eye-opening side trips, awesome new friends, attentive service, enjoyable entertainment, magnificent river views, a wide array of alcoholic and non-alcoholic free drinks which all ... Read More
Ours was an amazing cruise filled with delectable food, eye-opening side trips, awesome new friends, attentive service, enjoyable entertainment, magnificent river views, a wide array of alcoholic and non-alcoholic free drinks which all added up as a week in Utopia that no one seemed to want to end. We found a group of eight people with which we immediately bonded at our first lunch and ate almost all of our meals together especially because our server Lara made us all feel so special and we did not want to miss that! Oh our meal! Salmon and steak and shrimp oh my! My favorites were the baked crispy chicken and fried green tomatoes. Desserts? Yes that too. How about pecan bourbon pie or layers and layers of chocolate in one cake. My husband got any kind of beer or wine he asked for-- at no cost. Breakfast was made to order as well as a pastry and parfait and fruit bar. There was room service too. There was a daily cocktail hour with any kind of hors d'oeuvre one would want. I loved the baked Brie with vegetables. My husband loved the garlic shrimp. Every night was different. We had one complimentary trip each day. We visited three plantations each with its own focal point. One gave us FREE mint juleps. We also visited the Gettysburg battlefield and the WWII museum. Yes, there was nightly entertainment with root beer floats, sundaes, and drinks. The entertainment usually revolved around music and laughter. Afternoons had lectures about the area as well as tea time. The lounges always had soda, snacks, and cookies available. Everything aboard ship was free. There was a beautiful library across from us. Books and magazines were abundant around the ship. The lounges were peaceful and beautiful. People read, socialized, relaxed, and used the stationary bikes there. I loved our private deck for watching the views go by, change, or otherwise entice. After celebrating a new friend's birthday the last evening, we all hugged and said we did not want it to end Read Less
Sail Date May 2017
We wanted a vacation with easy access on board and on the daily outings. This ship is designed for that. Starting with the ramp with rails on both side to get on and off, the bars in the bathroom and shower for stability, and the ... Read More
We wanted a vacation with easy access on board and on the daily outings. This ship is designed for that. Starting with the ramp with rails on both side to get on and off, the bars in the bathroom and shower for stability, and the elevators to take you from floor to floor as necessary. The staff was amazingly accommodating to any and all of your requests. They were eager to do whatever was necessary to make your stay enjoyable and effortless. They even had golf carts with staff driving them to help you up and down the levees where necessary. When we went on a daily outing, they didn't just drop us onto the bus, but had a staff person along with the tour person. They seemed to have thought of everything! The food was great and portioned correctly and not high in salt. The nightly entertainment was friendly,(southern hospitality I guess) well planned to give you a variety of the music and stories of the area as we moved up the mighty Mississippi. The complimentary daily tours went to places that were well worth your time and added to your education of the south in former days. Open seating in the dining room for all meals at small tables, allowed us to get to hear many different people's stories and get a family feel. There was plenty of wait staff and even the officers helped in the dining room at dinner to be sure you got what you wanted quickly. It was a trip well worth the cost and we can't stop talking about it to others. Read Less
Sail Date May 2017
My dad chose this cruise for our family. He has traveled extensively and taking a river cruise on the Mississippi has been something he has wanted to do. He made it possible for the 14 family members to go on this trip. This was my ... Read More
My dad chose this cruise for our family. He has traveled extensively and taking a river cruise on the Mississippi has been something he has wanted to do. He made it possible for the 14 family members to go on this trip. This was my husband and my first small cruise ship experience. The smaller ship experience allows you to get to know the staff better and your fellow passengers. Our experience in the dining room was so personable with our dining stewards and the hotel managers. The cuisine was excellent and the pastry chef went out of her way to make our 2 six year old nieces kid friendly desserts. The other chefs made peanut butter and jelly sandwiches, chicken strips, chocolate milk surprises for the kids. We were all impressed at their creativity and desire to make these girls trip a good one. You'll never go hungry on this cruise. There aren't too many options for excursions on the lower Mississippi so what was available was nice. The history lessons we received from these excursions were interesting. Overall a very nice experience Read Less
Sail Date May 2017
We had a positive experience traveling on the lower Mississippi with the ship, America. The ports were of interest, while the historian provided much information, in an entertaining manner, about each one. The staterooms were spacious, ... Read More
We had a positive experience traveling on the lower Mississippi with the ship, America. The ports were of interest, while the historian provided much information, in an entertaining manner, about each one. The staterooms were spacious, each with a balcony and full bath. We enjoyed the cuisine as well as the many passengers with whom we dined. All ship personnel were highly professional and efficient. There were several areas in which the cruise could be improved: 1. Staff should provide more entertainment options off ship in each port for interested passengers. 2. Evening entertainment seemed specific to an older crowd, with music almost exclusively representative of that generation (e.g., 40's, 50's and early 60's music, when there was music). 3. Evening entertainment should be provided for a longer period of time for younger, more energetic and interested guests. Several options might be provided. We enjoyed our trip greatly and, in fact, have booked another cruise for October 2017. Read Less
Sail Date May 2017
This cruise line leaves no stone unturned and definitely a 5 star operation. Except for 3 optional excursions, everything is included, gratuities, all beverages (including alcoholic), cooked to order meals using fresh local ingredients and ... Read More
This cruise line leaves no stone unturned and definitely a 5 star operation. Except for 3 optional excursions, everything is included, gratuities, all beverages (including alcoholic), cooked to order meals using fresh local ingredients and a chef who caters to individual dietary requests, roomy cabins, great local entertainment and a crew that bends over backwards to accommodate the passengers. The included on-shore excursions were wonderful and exceeded my expectations. The optional tours I could have done without. The visit to Frogmore Plantation, touted as a working plantation, was nothing more than a few restored slave cabins and a one room museum featuring antiquated non-working cotton gins. The mansion was off limits and the fields had not yet been planted. The trip to the Atchafalya Swamp was a total rip off and should have been cancelled due to weather. It was cold, windy, open white-capping water and the boat driver could have pulled a water skier behind him, he went so fast. We got wet and needless to say no wild-life sighted due to wind, temperature and speed. The post trip tour of New Orleans was cancelled and I am still awaiting reimbursement. So if you avoid paying for extra excursions you are in for a grand time. Read Less
Sail Date April 2017
It was a great opportunity to experience the Mighty Mississippi and tour antebellum plantations and Civil War history. The America is a very comfortable boat (on the river, it's a boat!). The staterooms are generous and the balconies ... Read More
It was a great opportunity to experience the Mighty Mississippi and tour antebellum plantations and Civil War history. The America is a very comfortable boat (on the river, it's a boat!). The staterooms are generous and the balconies are perfect for taking in all the river scenery. The stewards keep the rooms immaculate. The food was excellent and the drinks were free. While there were a few extra-cost excursions, there was at least one complementary tour at every stop. My favorites were: Graceland, Vicksburg battlefield, the WWII Navy destroyer USS Kidd and the Oak Alley plantation. American Cruise Lines service from booking to departure was excellent and everything happened very smoothly with no problems. While I wouldn't recommend this for small children, teenagers and up would benefit from the historical experience. This was our second cruise with American Cruise Lines (went on "Historic South" through the Inland Waterway) and we are looking forward to several of their other itineraries. Read Less
Sail Date April 2017
The cruise on the Mississippi River on a paddle wheel style boat has been a 50 year dream for me. If you want lots of activities on board, people running around and lots of noise you will not not find it here. If you want some privacy, ... Read More
The cruise on the Mississippi River on a paddle wheel style boat has been a 50 year dream for me. If you want lots of activities on board, people running around and lots of noise you will not not find it here. If you want some privacy, quiet surroundings, great views, great staff, excellent food and interesting tours, then the America and her sister ships are just what you are looking for. I should add, we are in our early 70's, enjoy peace and quiet and some activity. America holds only 180 folks; mostly our age and ambulatory. The shore tours are very good. The menu's (which you can adjust), were outstanding for each meal an had something for everybody. The variety was great and each meal was nicely prepared. I cannot say enough about how personable the young folks were. They were definitely there to serve. Our tour departed New Orleans and traveled to Memphis for 7 days. American Cruise Lines has many other tours on different boats and rivers Each tour includes shore tours, a guide "riverlorian" who gives a daily description of what is on for the next day as well as river history. In the evening there is a cocktail hour before dinner. In the evening thee was entertainment, which was changed frequently using entertainers from the areas we passed through. Service in all aspects: dining, stateroom, tours was excellent. We are starting to plan for our next trip. Read Less
Sail Date April 2017
I always wanted to visit the birthplace of Rock 'n Roll, Memphis, and this seemed the ideal way to get there from another of our favourite spots, New Orleans. From the time we checked out of our pre cruise hotel we were very well ... Read More
I always wanted to visit the birthplace of Rock 'n Roll, Memphis, and this seemed the ideal way to get there from another of our favourite spots, New Orleans. From the time we checked out of our pre cruise hotel we were very well taken care of by one one the American Cruise Lines hostesses who escorted us onto our transfer bus and from there we were welcomed aboard with a glass of "Bucks Fizz" and music from a small jazz combo. From there on it was all fun, good food, drink and entertainment. Every member of the staff was warm and friendly, the stops and tours were most interesting, backed up by Bill, an interesting "Riverlorian" who told tales of that river and the history of the civil war. He really was a first class entertainer. The highlight if each day was the cocktail hour at 5.30 every day where one could drink any kind of beverage for an hour and nibble away at delicious hot and cold snacks. Indeed, so good were the snacks it sometimes made it difficult to do justice to the excellent fare on offer for the evening meal at 6.30. As Europeans we found cocktails and dinner were served a little earlier than we were normally used to, but as they say "When in Rome do as the Romans do!" It wasn't that much of a hardship, in fact all the meals were excellent, good sized portions, well prepared food and drinks included in the package. It really was an all inclusive trip. The only small criticism we had was that it was sold to us in the UK as "Jazz Themed Cruise" and although there was some jazz it somehow got changed to a "Music Cruise" which was a little disappointing, though a comedienne/singer called Judy Davis was the outstanding star of the week. It was my 80th birthday during the week and again all the waiting staff went out of their way to ensure that I had a truly memorable dinner. In summary we would rank it as one of the best holidays we have taken. Thank you American Cruise Lines. Read Less
Sail Date April 2017
We [retired couple] took the cruise because we wanted not only to visit NOLA again, but also see the Mississippi and environs along the lower river which we have never visited. That it was a paddle boat and recently built was a plus ... Read More
We [retired couple] took the cruise because we wanted not only to visit NOLA again, but also see the Mississippi and environs along the lower river which we have never visited. That it was a paddle boat and recently built was a plus [although the paddle is just window dressing :-)]. Having the day ahead in New Orleans was terrific [we added a few more days ahead of time too, American Cruise Lines did a great job coordinating], but the transfer by them from hotel to boat was one of the more disorganized efforts I've experienced in moving people from one place to another. They need to work a lot on that. The trip itself, visiting the cities and venues, the food, service and side trips included were really great. We were more than satisfied and would cruise with them again. One note, on this boat stay away from cabins 201 - 206: right next to entertainment lounge and PA system for entertainment usually from 8 to 9:30 pm and in the afternoons could be heard in those rooms: muted, but still heard. Read Less
Sail Date March 2017
We don't like big ships and researched river boat cruises leaving from New Orleans and chose this cruise line as we had heard good reports from precious passengers.We were pleased with our owners suite, the dining was excellent and of ... Read More
We don't like big ships and researched river boat cruises leaving from New Orleans and chose this cruise line as we had heard good reports from precious passengers.We were pleased with our owners suite, the dining was excellent and of course the service was as well. The staff were courteous at all times and made sure that your questions were answered in a gracious way. We were so pleased with this Mississippi River cruise and are already looking in another cruise on another river in the future. The small amount of passengers was what drew us to this small boat. We were never crowded and were able to meet many people on board. The staff were always greeting us with a smile.We were spoiled and will not only recommend this cruise line for friends but looking forward to our next adventure. It was slow paced and what we needed to enjoy our time together. We were never bored and enjoyed the many lectures by Bill. His wife Laura was also a delight. I am afraid if I started naming the many staff that went out of their way to help us in any way, I would leave someone out, so just rest assured that each person made us feel special. Read Less
Sail Date March 2017
My husband and I took the America on the lower Mississippi cruise - from New Orleans to Vicksburg and back. The trip exceeded my expectations, and my expectations were high. The boat is beautiful, impeccably clean, well decorated and ... Read More
My husband and I took the America on the lower Mississippi cruise - from New Orleans to Vicksburg and back. The trip exceeded my expectations, and my expectations were high. The boat is beautiful, impeccably clean, well decorated and spacious. We loved our owners stateroom and private balcony. The dining room is exquisitely appointed as are the lounges. I already miss the spectacular food! I ate lots of great fish, shrimp, lobster and crab. Eggs benedict for breakfast! The staff will accomodate your every gustatory wish and desire. Heaven! The "riverlorian" is one of the best speakers I have ever heard. He knows his stuff, and has great stories and a real way with words. A pleasure to listen to. The nightly entertainment was just that: highly entertainment. Special kudos to the New Orleans preservation hall jazz group and the Andrews sisters act. The staff on board, from the deckhands to the servers to the housekeepers were all unfailingly polite, pleasant and professional. They were all there to serve the guests and fulfill our wishes. I was in heaven! We've decided to take another American Cruise lines trip, perhaps the Canadian maritimes, next year. I can't wait! Read Less
Sail Date March 2017
The day before the tour was St. Patrick's day. I toured new Orleans of foot, went to Café Du Monde for French donuts and coffee. There was even a parade with traditional beads. The evening before the cruise was relaxing in the ... Read More
The day before the tour was St. Patrick's day. I toured new Orleans of foot, went to Café Du Monde for French donuts and coffee. There was even a parade with traditional beads. The evening before the cruise was relaxing in the hotel. The tours during the cruise were well arranged, guides excellent, and the Historian had talks the day before the tour to put us in the atmosphere. The food was excellent - southern/creole with alternate entrees and salads. Our server handled special needs very well. The entertainment, histories of life in the various communities, civil war along the river and music were all outstanding. Even the weather was perfect. As a handicapped senior, the personnel catered to my needs. I highly recommend this trip for friendliness of crew and personnel, and even for helping me with boarding pass for my return trip home. Also, a bus tour was added of New Orleans for those who had long waits at the airport for departure flight. Read Less
Sail Date March 2017
After over 100 ocean cruises (and two European River Cruises), we wanted to see more of the United States, via our preferred mode of travel (cruising). We originally booked with a different river cruise company, before doing due diligence ... Read More
After over 100 ocean cruises (and two European River Cruises), we wanted to see more of the United States, via our preferred mode of travel (cruising). We originally booked with a different river cruise company, before doing due diligence information gathering. The more we learned, the more consideration we gave to American Cruise Lines (ACL), before finally casting our lot with them. We finally settled upon the seven night, round trip itinerary offered by ACL, aboard the paddle wheeler America. Here are some of our findings/opinions. The folks at ACL's Connecticut Home Office are extremely knowledgeable and easy to work with. We received quick, timely and (as we learned) correct answers to our questions, without being shuttled to different folks for complete answers. All the information we received proved to be "spot on" We chose to book and schedule our own air transportation (creatures of habit). Not even sure if there was an option to book through the cruise line. We did choose, and enjoy, the complimentary pre-cruise night at the Intercontinental Hotel in New Orleans. The included complimentary transfer from hotel to boat was handled efficiently and without any major snafus. We found the on-board cabin accommodations very comfortable and space efficient, not in the least bit cramped. The housekeeping was very thorough and efficient, without being at all bothersome (sort of magically invisible). The dining experience was excellent. We had absolutely no complaints concerning the quality of the menu choices, nor the quality of the service. Granted, these are very individualistic observations/gradings, but seemed to be echoed by most, if not all the other passengers we discussed them with. Another seemingly popular aspect was the complimentary beer, wine and soft drinks offered at lunch and dinner seating. The boat seemed immaculately clean at all times, and the entire crew were extremely friendly and helpful throughout the cruise. This was a Civil War themed cruise, so there were a number of lectures/talks presented on that period of history. Additionally, there was a resident Riverlorian aboard giving daily (and a few extra) presentations on the historical impact of the river upon travel, commerce, exploration and development of this part of the country, and the overall history of the United States. There were three lounges (on this boat) for passenger use, when other events were not scheduled in them. Two of these had complimentary pre-packaged snacks (chips. cookies and such) as well as beverages: coffee, tea, sodas, juices, water -- available 24/7. Additionally, there was entertainment each evening provided by on-board entertainers, and also some local artists brought aboard at various ports of call. All were very entertaining and enjoyable -- again, from our personal perspective. Each evening, in specified lounges, before dinner, there was a complimentary cocktail hour, offering varied hors d'oeuvres, and beer, wine, assorted spirits and cordials, sodas -- as well as the coffee, tea and juices that are available 24/7. Most folks seemed to enjoy this opportunity to mingle, meet, and chat with fellow passengers, and various members of the crew and staff. There was also a Library which had two computers and a printer for passenger use. Boat-wide Wi-Fi was also available (complimentary), although a tad slow. There was at least one complimentary excursion at each port of call, and sometimes additional specialized excursions were offered, at an additional cost. We were so impressed with the overall experience that we booked two additional cruises with American Cruise Lines, and have placed a few others on our "possible to do" list. Booking future cruises onboard also offers some nice incentives. On this cruise the benefits were a 15% discount off per-passenger pricing, plus making the "Port Charges and Fees" complimentary. Sorry for the length of this. I hope you find this useful. Read Less
Sail Date March 2017
We chose this cruise because we wanted to go with some friends over the New Year Holiday. We were also attracted by the history orientation of the cruise. Great lectures by Bill, the river historian. He is truthfully amazing in his ... Read More
We chose this cruise because we wanted to go with some friends over the New Year Holiday. We were also attracted by the history orientation of the cruise. Great lectures by Bill, the river historian. He is truthfully amazing in his knowledge of river history. He really made a difference in understanding the lower Mississippi. We really enjoyed the cocktail hour before dinner. The boat was hospitable. I would rate the food as very good. Another fun thing that they served regional food. The service on the boat was outstanding. All staff were very accommodating and in at least two instances went out of their way to provide extra service. I knew when we were in good shape we arrived at the boat and we had forgotten to put our luggage tags on and one of the staff told us not bother - just let him know our cabin number and name and point out our luggage and he would take it from there. No longer than 10 minutes after we checked in our luggage arrived in our room. But this was not exceptional - this was typical of the behavior of the entire staff. We were pleased that we were only charged for one tour, all the rest were included in price of the cruise. All of us in our party had a great time. Read Less
Sail Date December 2016
To be able to say that our New Orleans to New Orleans was a really great cruise when I came home with a sinus infection and my wife with Type A flu and bronchitis says something about the crew and the service that we received. I wish that ... Read More
To be able to say that our New Orleans to New Orleans was a really great cruise when I came home with a sinus infection and my wife with Type A flu and bronchitis says something about the crew and the service that we received. I wish that I could mention everyone that touched our lives in a positive manner, but that probably would be the whole crew list! As we exited our Uber, we were immediately welcomed by Robert Alexander, the Cruise Director, who had done just a great job on our Pearl Mist Great Lakes cruise last August. Needless to say, he and Marie Ventrone continued to provide outstanding service as Cruise Directors. My wife can attest that Marie can make a mean chocolate martini! Then as we ascended the gangplank, we were greeted by Lisa Thomassie, who was our Hotel Manager on our Charleston to Jacksonville cruise in April. She remembered us, made us welcome and made sure that our every need was taken care of as did Nick Shelton. Sylvia Porach was our cabin steward and knowing that my wife has some special needs, she looked after those, making sure that our cabin was promptly and efficiently cleaned and straightened. Food and drink!! I have already mentioned the chocolate martinis. The bar was set up with a great selection of liquor and wine. Justin Scott provided us with such a selection of hors d'oeuvre that dinner was almost an afterthought; however, how could we not indulge ourselves with the meals prepared by Eric, Philemon and the rest of his chefs. I am sure that all of your stewards will attain the same positive reviews but I want to point out two of them, Scean-Michael Higgins and Julia Keegler. When you have a sure thing, why change? Once we had sat at Schean-Michael’s table, we always made a beeline to it as we entered the dining room. Service and anticipation were his watchwords. Julia was special as when we had some very good friends as guests in Baton Rouge, she made their experience memorable for all four of us. Bill Wiemuth and Laura Sable! Bill’s narratives were interesting, enlightening and spot on! If we hadn’t already done the Queen of the West cruise, we would definitely look for him for a timeframe to book one. Laura is a great singer and I loved her individual sets. Bill provided the backup as her piano player and even tossed out a few notes himself once in a while. What really came through to us was the way they were able to provide quality music during the Happy Hour without infringing on our conversation with friends. If we wanted to sit back and listen, we could; if we wanted to talk to someone, we could. That hasn’t been the case in some of our past cruises. The weather sucked, our health sucked and we still had a great time. Again that says something for all of your crew! Thank you, ACL, and we looked forward to our two cruises in 2017. Read Less
Sail Date December 2016
To be able to say that our New Orleans to New Orleans was a really great cruise when I came home with a sinus infection and my wife with Type A flu and bronchitis says something about the crew and the service that we received. I wish that ... Read More
To be able to say that our New Orleans to New Orleans was a really great cruise when I came home with a sinus infection and my wife with Type A flu and bronchitis says something about the crew and the service that we received. I wish that I could mention everyone that touched our lives in a positive manner, but that probably would be the whole crew list! The weather sucked, our health sucked and we still had a great time. The embarkation and disembarkation was smooth and carefree. Happy Hour was served with premium liquors and the hor d'oeuvers were some of the best we have ever had. The lounges were spacious, clean and well furnished with coffee, tea, and soft drinks available 24 hours a day. Our cabin was clean and well appointed; our cabin steward kept it that way. Our dining server was one of the best, if not the best, we have ever had and the meals he brought were first-rate. Our historian provided us with narratives about the history of the Mississippi River that were captivating and spot on. His wife, accompanied by him on the piano, entertained us during Happy Hour throughout the cruise and she had several solo sets that were extremely professional. On three nights, they had on-board special entertainment that was 5 star. We have sailed American Cruise Line twice and their other line, Pearl once and never have been disappointed. As of now, we have booked two in 2017 and 2018. Read Less
Sail Date December 2016
America Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 4.3
Entertainment 4.0 4.0
Public Rooms 4.0 4.4
Fitness Recreation 1.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 4.1
Enrichment 5.0 4.1
Service 4.0 4.4
Value For Money 4.0 3.8

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