1 Helpful Vote
Sail Date: June 2018
For years I have wanted to do a small ship cruise in the USA. We embarked in New Orleans and disembarked in Memphis. The ship is small 185 passengers but this allows people to get to know each other. The cabins are much larger than on ... Read More
For years I have wanted to do a small ship cruise in the USA. We embarked in New Orleans and disembarked in Memphis. The ship is small 185 passengers but this allows people to get to know each other. The cabins are much larger than on ocean cruises and very nicely appointed. Dining is everyone at one time which is nice. It starts at 7:30 am for breakfast, 12:30pm for lunch and 6:30 for dinner. The food is outstanding with "different" and better recipes than the ocean cruise lines. Entertainment is a little lacking but understandable. Service was excellent. The ship is manned by mostly college aged people. They did an outstanding job and I was impressed. I do not believe I would do any part of the Mississippi river again but I think the Snake River would be interesting. The Mississippi lacked scenery for one thing and the river is mostly commercial traffic. The shore excursions provided at no cost by the ship were very interesting. Read Less
Sail Date: June 2018
Everything about this cruise was first class from the embarkation to the disembarkation. The Cabins are spacious for river ships and the staff is well trained and friendly. The daily cocktail hour (with premium liquors) is a good time to ... Read More
Everything about this cruise was first class from the embarkation to the disembarkation. The Cabins are spacious for river ships and the staff is well trained and friendly. The daily cocktail hour (with premium liquors) is a good time to meet the other passengers and relax after an interesting day. The included excursions are informative and fun. The entertainment is varied and good. I was especially impressed with number of areas on the ship for relaxation, entertainment, early coffee, playing games or just conversing -- both inside and out. I would recommend this trip to anyone interested in the history of the south -- especially the Civil War period. The only thing to take into consideration is the age of the passengers. I am 75 and think I was average or below the age of most of the guests. That may be a factor for some, but people who still want to travel at that age are interesting and vibrant even if they do not move as well as they once did. Read Less
2 Helpful Votes
Sail Date: June 2018
As experienced cruisers from down under, 2 European river cruises and many ocean cruises, we thought we would give the Mississippi a try. The price was high but having cruised 6 star with Silversea and Seabourn we expected a similar ... Read More
As experienced cruisers from down under, 2 European river cruises and many ocean cruises, we thought we would give the Mississippi a try. The price was high but having cruised 6 star with Silversea and Seabourn we expected a similar experience. WRONG! We had complimentary night at the InterContinental in New Orleans before the cruise and when we went down to breakfast with the other passengers we were given some insight into what was to come. Many of the passengers were on walkers or canes. The loading of the buses to travel to the boat took 45 minutes - really haven't the cruise line done this before?? We got onboard to find our cabin on the 4th. deck was adequate but when we stepped out onto our balcony we found the dividing partition was missing and we shared a balcony with the next door neighbour, ( who were nice), but not what we expected. The dining room was open seating which meant we got to meet many other passengers, nearly all from the US, l many older than our 71 years, but interesting to speak with. The food was not up to cruise ship standard and certainly not up to the 6 star price we paid. The service staff were pleasant and tried to please. The lecturers were interesting and were well informed. The included excursions were OK with the Vicksburg day being a highlight to us as non US citizens. We would not cruise with ACL again but the company will probably continue to prosper as they have a captive audience of Americans who wont travel out of their country and don't realise how bad value their cruises are. Read Less
1 Helpful Vote
Sail Date: June 2018
I have always wanted to travel up the River in a paddlewheeler, and my DH and I decided to take a trip up the Mississippi River, for an 8 day cruise. We selected the "Round Trip" from New Orleans, and went up as far as Vicksburg. ... Read More
I have always wanted to travel up the River in a paddlewheeler, and my DH and I decided to take a trip up the Mississippi River, for an 8 day cruise. We selected the "Round Trip" from New Orleans, and went up as far as Vicksburg. He had previously done this cruise, many years ago, so he said all good things about it. It was a lot of fun, cabin was spacious, lots of room, king size bed, with balcony; bathroom was nice, with ADA compliant features. Shower had good water pressure. We were only a short walk to either one of different lounges, plus 1 floor above dining room. All very convenient and never got lost. This ship had 5 decks. Staff was exceptional, and always willing to help, and the Captain invited groups to tour the pilot house, where he explained what happens, while steering up/down the river. He was very informative, and we learned a lot. Dining room was always nice, clean, pretty linens/napkins, and our waiter, Jonathan, was OH SO GREAT!!! and AWESOME!!! and HELPFUL, friendly, and saw to anything that was needed, during the meal. He was also knowledgeable about foods and aimed to please. Entertainment nightly, was the flavor of New Orleans jazz and blues; All entertainers we saw were very professional, and they put on great shows for us, lasting about 1 hour 30 mins. Had good variety of onshore excursions to pick from, mostly plantations and a battlefield, in Vicksburg. Plantations on this trip were Oak Alley, Rosedown Plantation, and Houmas House, with couple of city tours, too. Only "negative" was the Vicksburg bus tour, through the battlefields, tended to be a bit drawn out, (long time to sit on bus), with narrator being a bit long winded. Most of tours were built-in to price of cruise, but had a few extra ones, that had an additional charge. Embarking and disembarking was a cinch -- so easy, with no waiting in lines!!! This is definitely the main reason why small ships are best. No MEGA SHIPS for us!! Read Less
Sail Date: June 2018
My husband wants to see all 50 states, so we added on LA and MS. The history was fascinating, great historian on board and on tours. Most beautiful plantation of all was Houmas House. Being a gardener, I was quite enchanted with all the ... Read More
My husband wants to see all 50 states, so we added on LA and MS. The history was fascinating, great historian on board and on tours. Most beautiful plantation of all was Houmas House. Being a gardener, I was quite enchanted with all the flowers, trees, statuary (and very unusual and quirky statues) swan pond, fountains, and the house was gorgeous as well. Oak Alley Plantation was beautiful as well, and on our swamp tour we saw some gators, one up close, and even had one of the flying fish land on our boat, a most unusual happening we are told! New Orleans was delightful. Loved the Cathedral and French Quarter, Cafe Monde has great beignets and chicory coffee. The food onboard was top drawer, amazing chef. I particularly loved the soups. I would highly recommend this tour. Also, my husband uses a cane and walks slowly, and he never felt like he had to hurry on this cruise to catch up. Read Less
Sail Date: May 2018
My 80 yr. old mother had always wanted to take a paddle wheel boat down the Mississippi and see all the southern Plantations. We had never, ever been on a vacation together so I thought this would be the perfect gift for her, and it was. ... Read More
My 80 yr. old mother had always wanted to take a paddle wheel boat down the Mississippi and see all the southern Plantations. We had never, ever been on a vacation together so I thought this would be the perfect gift for her, and it was. From the hotel stay the night before (The Intercontinental in New Orleans) to the Old Southern Plantations we visited all along the way, we had just the best time. The ship is smaller than ocean going vessels and we found that we really loved that. It was easy to make friends fast and by the end of the cruise you felt that you had an extended family. I personally had about 6 of the staff that I wanted to adopt. Just so enjoyable and fun! The crew was simply amazing and the food was to die for (and I mean delicious beyond words!). Absolutely the best food I've ever had...not just on any other cruise...just ever! All meats and produce are fresh and locally sourced. And you can request "anything" and the chef will make it for you. Anytime we needed anything, the crew was quick to provide it. For this trip we would have liked a bit more on board entertainment and we found that for some of the excursions there was a hic up on the buses running on time but those were minor to our overall enjoyment. Everyone worked very hard to make your time extra special. There was just that personal touch about everything. I would most definitely take a small boat cruise again. Read Less
3 Helpful Votes
Sail Date: May 2018
This cruise had been on our bucket list for the last couple of years. My husband and I with another couple had done European river cruises and thought that this would be similar. No way can ACL be compared with them. They may both be ... Read More
This cruise had been on our bucket list for the last couple of years. My husband and I with another couple had done European river cruises and thought that this would be similar. No way can ACL be compared with them. They may both be small boats as far as passengers but that is where the comparison stops. On this cruise the excursions were large bus trips where you stop only at highway rest areas. If you are on the wrong side of the bus you never see the point of interest. Dining options very limited and not up to other cruise lines. The young people in the dining room made the week with their friendly, helpful ways. The dining room itself needs an overhaul. The fabric chairs are stained as is the carpet. Our cabin was not luxury at all. Everything on the boat closes down at 9:00 pm, and no movies offered on the tv. I am sorry that this did not work out for us in our mid sixties, maybe we would have enjoyed it more fifteen years from now. Read Less
4 Helpful Votes
Sail Date: May 2018
We wanted a ‘celebratory’ glass of wine on our arrival, but no, bar is locked down until 5:30. REALLY! Food was served like you would expect in a nursing home. Luke warm because it was dished up so early. Second morning ... Read More
We wanted a ‘celebratory’ glass of wine on our arrival, but no, bar is locked down until 5:30. REALLY! Food was served like you would expect in a nursing home. Luke warm because it was dished up so early. Second morning it took 45 minutes for 2 fried eggs. Ridiculous! Wait staff was generally very nice but under trained. Worst staff were the supervisors. Some were most rude. We considered leaving the ship early, but as there are 6 of us, we decided we would make the best of it. We travel extensively and never, never have we had such a dreadful trip. I would strongly recommend you avoid this cruise line at all cost. If they offered to give me a suite at no cost, I would not accept. This is only a small amount of our complaints, and there were many other complaints heard from others passengers. Entertainment—The worst ever. Finally, at the end of the week we had Judy, fabulous! Jazz Band, great! Read Less
Sail Date: May 2018
I find it hard to believe that the performance of this company rates any more than one star. The service is poor purely because virtually all the staff have been with the company for either a few days or at best a few weeks. Alcohol is ... Read More
I find it hard to believe that the performance of this company rates any more than one star. The service is poor purely because virtually all the staff have been with the company for either a few days or at best a few weeks. Alcohol is included but victims, sorry I meant guests are only allowed a drink during brief windows of opportunity. The food is worse than I had at school and having said that I went to the same school as Oliver Twist. All of this looks great when compared to the in house entertainment. Quite simply until the last couple of nights it was non existent. The husband and wife team were not appropriate for such a highly priced cruise. Many guests felt as we did although some were prepared to overlook all of the above because we stopped at some nice places. My advice would be do go up the Mississippi and do visit New Orleans but until American Cruise line improve dramatically avoid them. Read Less
3 Helpful Votes
Sail Date: April 2018
This was my wife’s first cruise so I booked the owner’s suite. Truth be told while it provided a larger cabin and a few more perks, just about every cabin on this boat has a veranda, a great hotel room experience (king size ... Read More
This was my wife’s first cruise so I booked the owner’s suite. Truth be told while it provided a larger cabin and a few more perks, just about every cabin on this boat has a veranda, a great hotel room experience (king size beds) and all of the perks that American provides - impeccable service, great food, and full access to a virtually unlimited supply of top shelf alcohol and great wines - with no upcharge for anything. Most tours are included and the evening enmterttgainment is excellent. This is a small boat so there is NO waiting in line for anything. The Hotel Director - Steve Benson - was in touch with us prior to the cruise and very helpful, from then until the moment that we departed in New Orleans. I just read a criticism of American Cruise Lines as generally as too expensive and comparable in “cost” to an ocean cruise. This had to have been written by someone who has never cruised on American and apparently unaware of the up charges for about everything on an ocean cruise and the crowds on these boats - not to mention their cost for a veranda cabin. I had read some of these reviews and in an email exchange I told the Hotel Director that I hoped to be able to write. “10” rating fairness the cruise. Truth be told - it’s a “9.9” - horrendous Wi-Fi/Internet on board. The acid test - we booked our next cruise while on board. Read Less
America Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.0 4.5
Entertainment 4.0 4.2
Public Rooms 4.0 4.6
Fitness Recreation 1.0 3.4
Family 1.0 3.4
Shore Excursion 4.0 4.4
Enrichment 5.0 4.2
Service 4.0 4.5
Value For Money 4.0 4.1

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