121 Holland America Nieuw Statendam Cruise Reviews

It was a family reunion. Nine of us sailed with N.S. on my strong recommendation. I had good experience with Massdam years back. This time nine of us were so disappointed. And I was the only one to be blamed to take this ship. I was ... Read More
It was a family reunion. Nine of us sailed with N.S. on my strong recommendation. I had good experience with Massdam years back. This time nine of us were so disappointed. And I was the only one to be blamed to take this ship. I was not happy for the entire cruise holiday and now. My brother-in-law said he would not come back to this ship even it is free. 1) Lido Buffet - there was ALWAYS long line-up for food as most of the time there was only ONE server. Those servers only put a little food on the plate and thus made guests to line up again for food. We ate the same type of food for 15 days - just BORING. I remember vividly that one time I sailed with another cruise line on Asia route, the day I was in Thailand I had Thai food, while I was in Vietnam I had Vietnamese food. 2) Entertainment - very weak casts and artist/s usually repeated in two nights in such a tiny stage of the WORLD THEATRE. 3) Cruise Director - I have been cruising for 13 times. Justin had an easy job. He showed up at the WORLD THEATRE only on the 3rd night of the cruise. Through the 14-night cruise Justin only showed up for about 7 times. At one time he was watching the show with his friends and enjoying drinks. When the show was over Justin just left without going to the stage to greet the audience/guests informing what activities for the night, and for next day. I seldom saw him nor heard his announcements about activities on board. Guess he was paid very little, so he did just that little. 4) Sea Days - it was particular boring on sea days. I did not notice any activities on the pool side but only those seniors taking sun bathing. It was dead quiet. There were NO talks about history of the next ports. Read Less
Sail Date August 2019
We choice this ship, because we wanted to do the Baltic Cruise and see St. Petersburg and Amsterdam was a good place to start and end since I was born in Amsterdam. We have done plenty of cruises, but this one was the worst one ever. ... Read More
We choice this ship, because we wanted to do the Baltic Cruise and see St. Petersburg and Amsterdam was a good place to start and end since I was born in Amsterdam. We have done plenty of cruises, but this one was the worst one ever. The electrical outlet in the bathroom was not dual electricity, so I ruined my Waterfloss Pick. We went up the buffet restaurant sat down and I asked one of the waiters for a glass of water......he said, sorry, I don't look after that and walked away.????? That was the beginning of our agony. It was a 14 day cruise, and I got sick on the 7th day, (apparently bronchitis) finding out from the cruise Dr., and he also advised me he had no medication (not even cough syrup, and they did not sell it in their stores either). Their stores were another petty full experience. As were there "existing shows"... another petty full experience I was amazed we even had to pay for water, that has never happened on approx. 30 cruises we have done, including other HAL ships over the years. The only thing that was good was the band in their main lobby that played there at night., which I only listen to a few nights, since I spend the other 7 days in bed. The ship was very barren. Artificial Trees and Flowers. Some real ones, but not many. What can I say, I know we will never again go on a ship that takes more than 900 participants. They also misinformed people on the web, it say the ship takes 2600 people they did not add in the 600 3rd berths.. To top it all of on the 8th day the ship sent a" HEALTH ADVISORY Respiratory Illness" around to every cabin on the ship. Which it seems at that time around 1000 people including staff were infected with bronchitis. Don't know what else I could tell anyone, I think above tells it all. Read Less
Sail Date May 2019
new ship. noisiest doors i've ever experienced. can't rate the rest of the cruise. feel like i'm in the gulf war war with daisy cutters dropping by the minute. INSTALL DOORS THAT CLOSE WITHOUT SHOCKING HALF THE BOAT!!!! ... Read More
new ship. noisiest doors i've ever experienced. can't rate the rest of the cruise. feel like i'm in the gulf war war with daisy cutters dropping by the minute. INSTALL DOORS THAT CLOSE WITHOUT SHOCKING HALF THE BOAT!!!! can't even opine on the rest of the cruise it's probable fine. i've developed a horrible fear of returning to room. i own the best earplugs and the vibrations penetrate them. for a new ship the fare was surprisingly low, you get what you pay for i guess. need to upgrade my cruises i suppose, the guests are surprisingly blue collar and a little rough. one guest exploded and threatened a passenger for touching his stuff by the pool. pretty rough trade. good portion of the guests are here to exploit the unlimited food and the location of the gym is not known to these folks. nuff said Read Less
Sail Date March 2019
Took my wife on this ship on the January 13th sailing for her birthday for 18 days. In fairness let me be nice and review the only things that were acceptable. The cabin upgrade was nice. Food was just above average. The service from all ... Read More
Took my wife on this ship on the January 13th sailing for her birthday for 18 days. In fairness let me be nice and review the only things that were acceptable. The cabin upgrade was nice. Food was just above average. The service from all the crew was excellent. Out all of my 29 cruises this was the worst. If this was my first cruise I truly would have never sailed again. The management of this ship could not care less about the happiness of their passengers. There was absolutely nothing to do on board the entire cruise. 1. Entertainment was terrible to non existent. Only Six dancers for all the same performances? 2. No activities on board the ship. No going away party, coming back party, No music at the too small pool. No lectures or games. No regular merchandise sales in the halls. On formal night the guests had to complain the there were no photographers taking photos at the tables. The list goes on and on and on. 3. No beautiful or elegant areas on the ship. The atrium was small and ugly. For 18 days it was like walking on a ghost ship. Only take this ship if you are looking for a glorified ferry ride with tons of food served to you nicely because that's all you will get. Read Less
Sail Date January 2019
Very bad! The food terrible. In the Lido, old salade cheese! All restaurants fish have no any taste (Have been Frosen) The Pinnacle only the Sirloin is very good the rest...forget it! The Music, a little better than amateurs. ... Read More
Very bad! The food terrible. In the Lido, old salade cheese! All restaurants fish have no any taste (Have been Frosen) The Pinnacle only the Sirloin is very good the rest...forget it! The Music, a little better than amateurs. You must pay for everything on this boat! The Crew is also not the best..and lazy.. The Tamarind is ok, but!! The special Rice Table is absolute not go for the money! Tee Fish restaurant no taste at al..(becourse frozen fish came on board) The Manager for the restaurants..and entertainment change this men now! The band was hearing very loud in my cabin! I give my wife this trip to st. Petersburg. The Excusrsion's hurry hurry hurry! with a smal phone in the ear...follow me please?? We cry, after this experience. Better go with a plane and enjoy everything. In the Hermitage no time to see and enjoy a good piece! A poor Experience. Never with HAL again Read Less
Sail Date August 2019
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room ... Read More
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room was very nice, room attendants were friendly and great. Sea Days around the pool were not stressful - complete opposite of Oasis, or any other ship we've been on. No militant record keeping on towels, food on the Lido deck was not bad, Tamarind ($25) was excellent. Not good or bad - the average age of passengers skewed toward over 65. I believe there were 200 or less, kids on the crew - I'd prefer a younger crowd - maybe that would have given us more activity options? The bad - Dining Room - everything about this was bad. Food was mundane, service was horrible - they have, what seemed to be, thousands of servers running around like bees in a hive, but for a normal sitdown dinner, it was a 1.5-2 hour process. We ate in the dining room the first night and one formal night, then avoided it at all costs. Embarkation - this was horrible. They checked you in, then they gave you a boarding group card with a number on it. Our number was 26, when we sat down, they were on number 6. So after having checked in, we sat in the terminal and waited for about 45 minutes. Half Moon Cay- we were one of two ships hosted that day- and it was obvious that they were not prepared for more than one. Full disclosure - we had a villa with a butler and were able to avoid the food lines - but we went to look and it was nuts. At least 100 people in line, and it looked like something out of a prison camp. To get back on the ship, we left at 130 (final tender was supposed to leave at 230) - from the time we left our villa to the time we got back to the ship was 1.5 hours! During this time, we stood in a line that envied a Disney Park line, with zero information from the crew, no offers of water or anything else - just a freaking nightmare. No mention of it that evening from the Captain or Cruise Director. Cruise Director - the running joke was whether he was even on the ship! We saw him one time over the 8 days we were on the ship. He came on with messages that seemed to be pre-recorded - and offered virtually zero information. On the last day, we signed up for early walk-off Disembarkation - since we had an early flight. We sat in our room until 715 with absolutely no information from any of the crew - went down to the second floor at 730 and found 90% of the passengers in line to get off the boat as well. It was a huge mess. At 745 the Cruise Director finally came on and said that they would begin Disembarkation soon and in the meantime do not congregate near the exit - we all laughed, because there were over 1,000 people listening to that directive congregated near the exit. It was fun to be on a new ship - but there are too many better choices for us to ever sail on this line again. Read Less
Sail Date March 2019
The ship was new and beautiful. Staff were fine, pleasant and helpful. The itinerary was fine - Eastern and Western Caribbean - it was 10 days, not 7. But the nickel and diming was bad - charging for ice cream on deck (gelato, they ... Read More
The ship was new and beautiful. Staff were fine, pleasant and helpful. The itinerary was fine - Eastern and Western Caribbean - it was 10 days, not 7. But the nickel and diming was bad - charging for ice cream on deck (gelato, they said), as an example. And you were pushed to the extra-charge restaurants, if you wanted better quality than the dining room food. The main dining room had poor menus, poor choices, and inferior cuts of meat, with the occasional exception. The Lido was good, lots of choices, and generally well prepared. It was better than most ships. Not so the main dining rooms, where the quality was inferior to other ships. We are Holland-American 4 star mariners, so we've had a lot of experience with their ships, and this was the worst ship for food and entertainment that we've had. There were two production shows and two other shows. The production shows had 6 dancers, NO singers, no band, and were boring +++. There were also two comedians on during the week, and that was it. The cost cutting came through big time. They certainly cut their costs, and it showed! And the show times may have been set for someone's convenience but not the guests. We take late dining so we can enjoy maximum time on board on in town. Usually show time will then be at 8:30 and 10:30 so early and late seating guests can both see the show. Not on the Nieuw Statendam, however, where show times were set so you could not have dinner then see the show. My wife was not able to get to a single production show during the cruise. There are of course other rooms where small groups were playing, but the production shows were slashed in quality, and it showed! Read Less
Sail Date February 2019
hello we were disappointed , this company isn't for us Hot TUB and pool are very very small We can't take the food ourselves at the lido market , so we have to wait and wait the food is the same every day at the lido ... Read More
hello we were disappointed , this company isn't for us Hot TUB and pool are very very small We can't take the food ourselves at the lido market , so we have to wait and wait the food is the same every day at the lido market. at the restaurant the appetizers are poors, only vegetables and soup. Food is less good than on CELEBRITY and PRINCESS. At sea we couldn't find any chairs, there aren't a lot. The balcony cabin is good and the spa very nice. Entertainment was very poor during the day !! at the theater only 6 dancers, 0 singers. the shows were very poors, if you know ROYAL CARIBBEAN , you will find it very bad. In the bars music is so high volume that we have to wear ear protections. the ship is beautiful except there isn't any atrium and panoramic lift. The crew was pleasant. Read Less
Sail Date February 2019
We were on a 10 day Southern Caribbean Cruise aboard the Nieuw Statendam. Here is our experience: First the good: Food was great, staff were great (with the exception of the 3rd floor Dutch Cafe who were real sarcastic and darn right ... Read More
We were on a 10 day Southern Caribbean Cruise aboard the Nieuw Statendam. Here is our experience: First the good: Food was great, staff were great (with the exception of the 3rd floor Dutch Cafe who were real sarcastic and darn right nasty), accommodations were great. Now the not-so-good: The entertainment, in our opinion, was poor. Same performances repeated over and over again. We found limited seating capacity for the Rolling-stone Rock Band, Nate & Debbie Piano performances, Lincoln Center stage & BB King Blues Band. A lot of people stood in the hallways to watch these performances. We felt that this ship was mostly populated by what seemed the 80+ age group with a handful of patrons under age 60. Many, many walkers, wheel-chairs & oxygen tanks. Almost all the venues shut down by 8:00 p.m. (with the exception of the New York Deli which stayed open till 11:00 P.M. If we were outside the restricted (and very short) feeding hours we had no options. Although It is not unusual for cruise ships to go after you "on board dollars", we found that Nieuw Statendam took this concept to a new height! Most of the Ship's spaces are designated to the exclusive Orange Club or pay per visit Cabanas and Spas. The toilets seemed "European miniature size" and definitely not designed to accommodate a man (in particular). Long "sea days" were quite boring as there was literary nothing to do for us on board.. Oh, one last thing, we found the "Art Works" all over the ship of the "Junk Art" category. Read Less
Sail Date January 2019
Booked a New Year’s cruise on this brand new ship after having had a great cruise last year on the Koningsdam. Wow, things have changed in a year. After over 40 sailings, 8 of which have been with HAL, can’t get over the incredible ... Read More
Booked a New Year’s cruise on this brand new ship after having had a great cruise last year on the Koningsdam. Wow, things have changed in a year. After over 40 sailings, 8 of which have been with HAL, can’t get over the incredible budget cutting to the entertainment program. Really sad. No HAL orchestra, no live pool music, no HAL Cats, no sailaway music, no singers in the shows, no ballroom, latin, Jazz or swing music. No pre-dinner or after dinner dancing. The dance troop has been downsized and the shows were repeats on a 7 day cruise. If you like to have fun and dance, don’t go on this ship. New Year’s Eve was like an acid rock funeral complete with Fox News live-streaming. Luckily they poured a glass of cheap champagne at midnight to help dull the pain for those that stayed. It’s unfortunate to see a great line like HAL succumb to the budget ax especially when it comes to critically important entertainment and at a time when so many new and innovative ships are being launched. The irony is that the ship is music themed- just without the music (but it should be noted that the BB King band was great when they performed and the only time that passengers seemed to be having any fun on this ship). Luckily the food is on par with other HAL ships and the gym is one of the better ones at sea- though it has very dim lighting so make sure you work out when the sun is out otherwise it can be quite hazardous. Hopefully HAL will quickly re-learn how to give their passengers a good time on a Caribbean cruise before they do too much damage to their business. Read Less
Sail Date December 2018
For New Years we wanted to try another cruise line that we haven't sailed in a while. With the delivery of the New Statendam we said why not? We last sailed HAL about 9 years ago. Without going on about why we haven't sailed ... Read More
For New Years we wanted to try another cruise line that we haven't sailed in a while. With the delivery of the New Statendam we said why not? We last sailed HAL about 9 years ago. Without going on about why we haven't sailed them in 9 years, I will move forward. The GOOD: New Ship is immaculate, except for the entertainment promenade the layout is good. In the entertainment area you have 3 competing LOUD venues going at the same time. Entertainment was good In the BB King venue, the All Stars were fantastic. We did not eat in the MDR as we had purchased the Ultimate Dining package. However the MDR menu every night look very good. We had a balcony cabin which was very nice. The water pressure in the shower was the best we have experienced on a ship. The BAD: Crew is as new as the ship and did not quite have its act teamwork together. Only a couple of seasoned crew we met had the wherewithal to go outside the box to help solve an issue or complaint. With our PREPAID Ultimate Dining Package, no one at the specialty restaurants and Guest Service services seemed to know about the program. EVERY night in whatever specialty restaurant we dined we ended up getting double charged for our PREPAID dinners. This required a trip to the GUEST SERVICES line every night to get our bill repaired. Total waste of time. The Elite Drink Package, supposedly good for drinks up to $15 ...there was no logic to this, only madness. The idea is that you pay a little more for an unlimited drink package (which is really limited 15 per day, including coffees, water etc.) which you have access to something called ELITE. We found no difference in why ELITE was priced higher than the SIGNATURE. As it happens, if you order say a martini with a premium vodka on the ELITE package it counts as 2 drinks, even though with a dollar upcharge for the vodka the drink total is $9.95, well below the $15 threshold. GO FIGURE? I met with the ship's Beverage Manager the next day and was told that too bad that is the policy. Whether it makes sense or not. I asked for and received a refund for the drinks package. We found it to be much more manageable that way. The UGLY: GUEST SERVICES: Each and every person we met with in Guest services wanted to go out of their way to help no matter the request. The problem is with the Guest Services operation...none, zero of the people wanting to help has any authority to do so. They simply take your issue and move it to the department responsible. The ever response is "you should receive a call in 24 hours as to your concern"....NOT ACCEPTABLE....The night before disembarking the ship the line was long with most getting no resolution to their concern..."Just wait until morning to see if the credit gets issued to you"...Hard to do when you have getting off the ship on your mind. Add on packages, DRINKS or SPECIALTY RESTAURANT: If you can not provide any value to these type packages then don't offer them. Also train your crew how they work. In each bar venue if we asked a server how the drink package works they're answer would always differ from the bartenders answer. This training problem the Beverage Manager owned up to. Read Less
Sail Date December 2018
I have been on 9 cruises on a variety of cruise lines, including Disney, Royal Caribbean, Carnival, Celebrity, and Holland America. This was my second time booking a Holland America Cruise. The last cruise I took was a 7-day holiday cruise ... Read More
I have been on 9 cruises on a variety of cruise lines, including Disney, Royal Caribbean, Carnival, Celebrity, and Holland America. This was my second time booking a Holland America Cruise. The last cruise I took was a 7-day holiday cruise a few years ago. I booked the original cruise primarily on the recommendation of a family friend, who told me that while Holland America caters to a more mature crowd, the service, food, and entertainment was second to none, and well-suited for a more refined experience. My first experience on Holland America was positive, which is why I decided to book again. My boyfriend and I wanted to take a short cruise (this was his first cruise experience), and I thought that we would splurge a little and take the new Holland America 4-day Bahamas cruise, traveling to their private island and Nassau. Having booked cruises before, I was a little surprised at the amount of information (or lack thereof) given prior to the cruise. Shore excursions seemed very limited, and very few details were made available on the entertainment options to be available onboard. I figured, not a big deal, perhaps this is because this is the inaugural sailing? The embarkation process was fine, but nothing to write home about. I noticed less of the "VIP" treatment I had received on other cruises, such as refreshments upon arriving onboard, and quite a few less-than-friendly faces as we explored the ship. We had an outside stateroom on the 10th deck - the room was fine, although the veranda was cramped with chairs and footrests that didn't quite fit the balcony size. Now, let me get to the areas we were disappointed: 1) Food: The best food I've had on a cruise line was on Celebrity, closely followed by my last Holland America experience. Unfortunately, we were left sending our meals back on multiple occasions on this cruise. Food was served luke warm, and some side dishes seemed oddly paired with entrees. They over-cooked our steaks, and fish was bland. The only decent meal we had was when we decided to splurge on one of their specialty restaurants, so perhaps this is their way of getting cruisers to spend more money? Understanding the large amount of people they are serving, I have experience much better on nearly every other cruise I had been on. 2) Entertainment: Typically, a cruise itinerary is packed with activities throughout the day, where one is left to make choices between, say, a dance class or a trivia game. This was not the case on this ship. There were very few options for entertainment, and for half of the days, we were left in our stateroom with nothing to do. Perhaps part of the issue is that we are not the type to blow hundreds of dollars on over-priced spa experiences. But it seemed as though this cruise expected you to spend your time spending the money in the spa, or be left with the dullest of activities to choose form (nearly every hour, there was a "Microsoft" training class - on a ship - really???). Completely disappointed with entertainment quality in the evenings as well. Now, I realize that cruise lines are notorious for cheesy very-off-Broadway shows, but in some cases, I have been impressed with the variety and talent. This was not the case on this cruise. The "dance" performances were of the quality like something you'd see a Six Flags amusement park, and the live music, while offering variety, was poorly laid out on the ship (e.g. while in the classical music hall you could hear the music from the rock club, poorly placed directly next door). 3) Service/Friendliness: Usually I have no complaints with service or friendliness on a ship. Unfortunately, this crew seemed genuinely unhappy to be serving us. Again I am not sure if this is simply because this is a new crew, but instead of friendly smiles and personal greetings, many of the staff seemed uninterested in answering our questions, or unable to. Lots of dull faces, and not many personal greetings in hallways as one would usually see on a cruise. The service was equivalent to something I would expect in a 2-star restaurant or hotel, not a quality cruise line. 4) Value/Quality: Last but not least, I'll address cost. The cost for drinks on the ship was about average, although the very green crew was not generous at all with their pours, and most bar tenders were clearly not trained to make any drinks not on their menus. Shore excursions were also average priced, and of course the spa was outrageous. We opted for a massage on Nassau so about 1/4th the price of what we would have paid on the ship - a very good decision. I felt as though I had a much better bang for the buck on my last Celebrity cruise, where perks like an all-inclusive drink package were added to sweeten the deal. Altogether, unfortunately, Holland America has proven to be a disappointment. I do not recommend this ship, the ship design, the food, the drinks, the activities, the entertainment, the crew, or the value. Read Less
Sail Date December 2018
We chose this cruise for the Norwegian Fjord itinerary. We chose the cruise line and ship due to the fact that the ship was essentially brand new (launched December '18) and we were interested in the culinary arts offering through the ... Read More
We chose this cruise for the Norwegian Fjord itinerary. We chose the cruise line and ship due to the fact that the ship was essentially brand new (launched December '18) and we were interested in the culinary arts offering through the advertised America's Test Kitchen. Several weeks prior to embarkation we received an email listing some of the possible demonstrations that we would see in the culinary theater. However, we found out on board that the culinary program was not being offered and no one had an explanation regarding why this was. We spent a few days in Amsterdam prior to the cruise. During this time we received a gift from a friend in the Netherlands that included a bottle of alcohol. Knowing that we were not permitted to bring this on board we checked it in with security at the terminal during embarkation and were told it would be delivered to our stateroom on the final night. When it did not arrive and when our steward couldn't locate it we contacted guest services. They assumed it was at the terminal and told us if they located it when the ship docked they would bring it on board and we could claim it at guest services. If it was not found we were told we would receive compensation (we don't know how we could be compensated for a gift). On the morning of disembarkation we went to guest services and were met by a very cranky individual who assured us that the item was found and would be waiting for us at a desk at the end of the gangway after we left the ship; she couldn't explain why it wasn't brought on board as promised. The item was not at the desk, the individual manning the desk knew nothing about this and her attempts to reach her supervisor on board via radio were unsuccessful. We nearly missed our transfer to the airport while waiting for her to reach someone. During the entire process we felt as if we were getting the runaround and that no one wanted to assume responsibility for dealing with this. We easily could have accepted the fact that this item was lost if we were told as such. More troubling is that we contacted guest relations via email and also mentioned this in the on-line survey (which arrived in our email one hour after disembarkation) and after a week we have not received any response. This experience alone is enough to convince us to spend our travel dollars with a different cruise line in the future. Another issue that surprised us was the wine package. We purchased a 6 bottle package shortly after boarding. Each night, except for the last, we were met with confusion when we tried to order a bottle. Compared to other cruises that we have taken there seemed to be a paucity of things to do on board during the at sea days; we had expected to participate in the Test Kitchen events which never happened. The ship itself is beautiful, the art on board was impressive and for the most part the meals in the dining room were good. The food at the Lido Market, however, was always cold unless we had something made fresh which was always available. The Grill was excellent but had a 39$ upcharge, the food at Tamarind was mediocre. The musicians at the various venues were all excellent and much more entertaining than the performances in the theater; we only wished their sets were longer than 45 minutes at a time. The ports were all great to visit and as with any other cruise we would have liked to spend more time there. The terrible service review only applies to the customer service. The wait staff, the bar staff, the deck staff and our cabin steward were all excellent. Read Less
Sail Date September 2019
We chose this cruise to see the Baltic Region (St. Petersburg, Copenhagen, Tallinn, Stockholm, etc.) and the Norwegian fjords - as well as to celebrate a birthday and our wedding anniversary. This was our third Holland America cruise ... Read More
We chose this cruise to see the Baltic Region (St. Petersburg, Copenhagen, Tallinn, Stockholm, etc.) and the Norwegian fjords - as well as to celebrate a birthday and our wedding anniversary. This was our third Holland America cruise since December 2018 and the second on the Nieuw Statendam. Overall we've had 16 extended length cruises in the past 8 years (5 Carnival, 2 Princess, 6 Celebrity and 3 Holland America). Celebrity and Holland are our current favorites. A few comments on our recent 21 day Norway and Baltic cruise on the Nieuw Statendam: The pre-cruise Movenpick Hotel suggested by Holland was a good choice - simple like most European hotels (3 Star at most), but very convenient. HA may want to offer something a little more upscale for those wishing something nicer. The ship continues to look great since our cruise last December and the crew do a very good job - Room Stewards, Main Dining Room, Lido and Crow's Nest. They all seem happy and eager to help in any way. The Captain is very personable and engaging. The passengers are another story. We met a few nice couples but most are rude, "pushy" and seem "entitled". I had hoped for a bit more refinement relative to a 24 day Mediterranean cruise we had on the Celebrity Eclipse last September (it was full of folks from New York City - but who were nowhere near as impolite). Not sure if it's the age group that HA attracts, the northern European culture or what. Simply "old and mean". The Signature Suite (SR 7100) was great. I think the design on other ships (without a Murphy bed) will be very nice (it's only two of us). The Pinnacle Grill is a disappointment. Poor service and poor food preparation (the Main Dining Room is much better on both). It seemed to be less than half full for dinner on each of the 21 days. Our "included" dinner was only available on the day of embarkation. We had hoped to save it for either our wedding anniversary or my birthday. We ultimately dined in Tamarind for the birthday - it was nice. The Pinnacle needs a rework. We enjoyed dinner in the Main Dining Room. Good food and very attentive and quick service. The Lido continues to be very hot when full of people (inadequate air conditioning) and the wash stations have exchanged the paper towels for something similar to Klennex. There are always gobs of it lying on the floor. Passengers become frustrated attempting to pull 2 or 3 sheets from the dispensers, which are routinely hanging out of the cabinets. One of the officers standing next to me agreed that it was poor. The silverware in the Lido is consistently dirty (large particles of food); the MDR has very clean place settings. The Hotel Director (large fellow who is very personable / friendly) always seems to be in the gym "pumping iron" or shaking hands. Maybe a little more quality control? The entertainment was disappointingly poor relative to the December 2018 sailing on the NS and the April 2019 sailing on the Koningsdam: Billboard 100 and BB King's were amateurish at best; Rolling Stone Rock Room was lame - a bunch of old fellows that can't play or sing. Lincoln Center was good. The World Stage is very uneven. Not sure why HA spent so much money on it - it is consistently under utilized. HA's "Speakeasy" performance had poor reviews from the fellow passengers. We finally attended half way through the cruise since we like performances, but left after 10 minutes. During the last 4 days of the 21 day cruise, dancers were brought on board to perform "Humanity" and "Stages". Nowhere near as good as on the other two sailings - watchable but uninspired - seemed like a last minute adjustment. We think these type of shows, and level of skill, are very good but need more). If you like performances on moderately sized bigger ships, probably better to stick with Celebrity The dis-embarkations for HA cruise tours were poorly managed. For St. Pete., we were assembled in the World Stage at 6:30 AM and 7:00 AM on the two days. We waited for 45 minutes both days before getting off the ship and then waited another 45 minutes outside the terminal for immigration. HA tried to blame it on the Russian officials. The same on the last day for disembarkation; many passengers were called to proceed to Deck (2 or 3) for offloading. We waited in a line that wrapped from the mid-ship to the rear elevators twice over and stood there for a very long time - with no movement. Because of the early assemblies and the age group, at least half the ship became quite sick. The coughing and sneezing was persistent everywhere. At one point it was so loud in the World Theater that the Excursion Guide halted his presentation for a bit. At no time did HA provide any guidance as to health measures or ask what seemed to be some very ill individuals to either remain in their cabin or seek medical attention. While we are quite athletic and healthy, we eventually became ill during the last few days from others coughing on us. Between cruises, we could not return to the same port in Amsterdam but instead docked in an industrial setting (Elbaweg 10). Bus service into the city was provided. However, upon returning we had to walk through a large dirty warehouse (chairs were set up for those joining the ship for the 14 day Baltic cruise). Very unsafe with fork lifts speeding past and behind passengers. I was nearly run over by a "smart aleck" driver even though I was in the outlined walking zone. He just laughed about it! Read Less
Sail Date August 2019
If your primary interest in cruising is to make short visits to a variety of sites without having to unpack or worry about checking in/out, arrange transport between cities, etc. , then the Nieuw Statendam is the ship for you. If you also ... Read More
If your primary interest in cruising is to make short visits to a variety of sites without having to unpack or worry about checking in/out, arrange transport between cities, etc. , then the Nieuw Statendam is the ship for you. If you also see cruising to foreign lands as an opportunity to learn through onboard lectures and enjoy yourself, then this is not the ship for you. We did a 14-day cruise to Norway that included five sea days. I anticipated having presentations by speakers who might discuss the local traditions, legends, politics, or other potential Nordic topics. Not so on this ship. The EXC guide presented memorized generic lectures with photos on each port and very few other topics. Most lectures were 30 - 40 minutes in length and usually covered two ports at a time. The EXC guide arrived and started promptly on time and as soon as she finished went into hiding in the crew spaces, i.e., no deviation from the script, no questions, etc. Other than the three music venues, HAL has done away with all entertainment other than a few guest artists (singers, comics, etc.). In the first seven days, we had a great opera singer who performed two evenings, one comedian who performed once, one adequate guitarist who performed once and one evening when the guitarist and comedian shared the stage. The first night, there was an EXC lecture and one night there was no entertainment, not even a movie in the mainstage. There were movies each evening poolside. We were fortunate to obtain a reasonably priced upgrade to a Neptune Suite which made the cruise much more comfortable. The room, although not as large as on older HAL ships was very well laid out with a great bathroom. There were at least six electrical outlets with North American 110 and USB jacks in each. The Neptune Lounge concierges, Paulo and Kirsten, provided great service when requested. Club Orange is HAL’s effort to catch up with the completion in providing a distinctive suite experience. It is a somewhat feeble attempt in that the menu is identical to the MDR with an additional item on some days. Our original excellent chef was moved to Sel de Mer near the end of the cruise and his loss was obvious to the tenor of the restaurant. Not only was he a wonderful and meticulous chef, he also took time to come out and talk with the clientele when time permitted. The new chef maintained a low profile. Service by the staff onboard was typical of HAL and other lines - excellent with a smiling and helpful team. Navigation officers must have been present since we travelled safely between ports, but were invisible, only to be seen when tendering. With the exception of the friendly and visible chief security officer, hotel officers remained behind the scenes unless they were hurriedly going from one place to another trying to avoid interaction with guests. Rust. I mention this since some reviewers believe it is an indication of ship condition. We noted rust in several places on our veranda and other locations, so those who don’t like rust should avoid this eight month old ship. To us, the ship was quite well maintained with many subtle front-facing and behind the scenes improvements from the Koningsdam on which we cruised eight months ago. We will likely return to HAL for a great itinerary, but can’t imagine any other reason. Read Less
Sail Date June 2019
I joined this HAL-branded cruise for 2 reasons. Firstly, to sightsee and enjoy the Norwegian Fjords and its culture. I am happy to achieve what I wish for and rated it a 9 out of 10. Secondly, the HAL experience onboard Nieuw Statendam ... Read More
I joined this HAL-branded cruise for 2 reasons. Firstly, to sightsee and enjoy the Norwegian Fjords and its culture. I am happy to achieve what I wish for and rated it a 9 out of 10. Secondly, the HAL experience onboard Nieuw Statendam (prior, I cruised with Zuiderdam, Nieuw Amsterdam and Koningsdam). This is the worst programming/events I encountered. The quality of the World Stage performance was below par (apart from renowned pianist Zhang and One-Step light & dance performance). There were 2 nights without performance. I was disappointed that the ship didn't engaged any local Nowergian performer throughout the 14 nights. t) Sea day has 1 track event rather than 2, on most ship. As such, sea-day was boring and subdued. I would like more enrichment programs on sea day. Like painting appreciation, pottery making, knitting, play a simple norwegian musical instrument Lido Market food quality and quantity were excellent BUT lack variety. Serving the same food 14 days in a row. Read Less
Sail Date June 2019
I want to start off my saying the cruise wasn't bad. I met a few great people and had a good time. Did I like the new ship, Nieuw Statendam? Not really. I knew when I signed up for the cruise I just might find it too crowded, and I ... Read More
I want to start off my saying the cruise wasn't bad. I met a few great people and had a good time. Did I like the new ship, Nieuw Statendam? Not really. I knew when I signed up for the cruise I just might find it too crowded, and I did. We were a full transatlantic, which doesn't happen often. In 2014, my husband and I did the Nieuw Amsterdam transatlantic to Barcelona and loved it. I loved the ship and have been on her again and plan to go again next year. Our ship was probably at most half full, so that made it nice. One of the typical perks of a transatlantic. But a few weeks before sail date, there was an accident with the Oasis of the Seas in the Bahamas, and their transatlantic was canceled. So the ship went from being I will guess about 60% full to sold out overnight. It also gave us a bit of a different mix than normal. There were a lot of die hard Royal Caribbean fans, and those that like Oasis of the Seas aren't really the same people that love Holland America. Not sure if related, but it was the first time I actually saw three incidents on the ship. One could have been potentially bad. It started because the Lido closed at 8 and then reopened at 10:30. It seemed like a really dumb thing to me, but this guy in the Lido decided to take it out on the dining room staff. He screamed very loudly at one of the dining room female staff to get him food after the dining room closed. She said she couldn't. He began to scream very loudly at her, that she was the same girl that wouldn't help him the night before. She and her coworker, who looked nothing alike but were both from Indonesia, both shook their heads no. The other female said the night before, he had yelled at her. It got very heated as he continued to scream at both of the women. Then another passenger came over and started shaking his finger in the guy's face, so I went for the manager and he was able to cool down the situation. The staff and managers were all super nice and very good. I had no problem with the staff. The other two incidents were just loud, obnoxious people making a lot of rude comments etc. I have never experienced that on HAL before. The ship to me, as I said, felt very crowded. They have added 600 passengers with only 40 more feet in length and a few areas on the top. I really enjoy Holland's signature class ships (Nieuw Amsterdam and Eurodam) and the Vista class ships. They are the right size for me and the vista class has the most space per passenger of all HAL's ships. The cabins on NS (Nieuw Statendam) are much smaller than the ships I am used to going on. I ended up doing an upsell to a Vista Suite, which put me in a cabin the size of a typical balcony on most of the ships I favor. The cabins were very nice, except I was shocked to see so much wear on the loveseat in the cabin. The ship had only been sailing for four months at that time. I did mention it and the next day I had a new loveseat cushion. The lobby/atrium area has lost all the seating due to the Grand Dutch Cafe. We enjoy the famous Dutch pea soup and hot chocolate typically on the promenade deck, but now we have to sit inside. The Promenade deck has no loungers, as they now have the lifeboats on that deck that block the view. The walking the deck that was always my favorite past time was kind of ruined by the narrow pathways front and aft and the lifeboats. I still walked but it felt more like a chore than a pleasure. It was also a bit stressful as I am short and older, so I don't walk that fast. There are many areas that are so narrow, only one person can fit and I was constantly looking back to see if somebody was behind me. I was startled more than once. The lobby chandelier if you can call it that is this odd, metal thing that is just different. I did not feel any of the wow factor I felt when entering the Noordam or the Eurodam when new. There is a lot of modern, music themed art. Some of it is quite nice and a lot of is just seems inexpensive. The areas by the elevators is almost bare, no bench to sit at like before. But to me, the worst part was the overcrowding in many entertainment areas. The World Stage holds 800 people. We were 2,600 so with 2 shows, I guess one had to go at least an hour ahead to get a seat. We got a seat fo one performance by climbing over other passengers. The theater seats are so close to the ones in front, there is no other way to get by. The Rolling Stone Rock Room was always jammed. I never once found a seat at the Lincoln Center state performances. I stood for those. They were great, but it would have been very nice for what I paid for the cruise to have a seat at least once or twice. The transatlantic was 14 days. I felt like I did not get good value for my money, which was the first time in all my 16 cruises with Holland America. There were many poor choices, for example, the light color Lido carpeting that was always dirty. The manager told me they have to shampoo it once a week. The staff was great and I will travel with HAL again, just not on this size ship. The embarkation and disembarkation could not have gone better. The cabin was well laid out and nice. It was too cold and windy to use my balcony for most of the cruise, but our destination was Amsterdam. I did not like the main dining room on Deck 2, anytime dining. Tables very close together but the manager was kind enough to get me fixed seating on Deck 3 and it was wonderful. Overall, I had a great time and met new friends. But this ship and I assume the other Pinnacle class ships are just not for me and is not what I have come to expect on Holland America. Read Less
Sail Date April 2019
Having cruise with Holland America on a TransAtlantic cruise Fall 2018, we enjoyed so much the many and various ports-of-call, the food, the politeness of the crew members, the entertainment that we looked to cruise with Holland America ... Read More
Having cruise with Holland America on a TransAtlantic cruise Fall 2018, we enjoyed so much the many and various ports-of-call, the food, the politeness of the crew members, the entertainment that we looked to cruise with Holland America soonest. Let's start by saying that 90% of what we expected was met. The 10% that was not might look like it is not much but that 10% is worth way much, so much we are not considering cruising again with them, definitely not in a near future. Why: Because on 2 ports-of-call, a lot more was expected. In Ocho Rios, Jamaica, we docked in a very old factory facility: No port facility else the docking, no shops around, no transport to take passengers to center of Ocho Rios, very very sad situation. There was no glamour and the after taste is not too good. Next port of call: Grand Cayman. This is a tender island. Our ship, the only one out of 4 ships did not have the tender service from the Island but tried to tender using their own tenders. This was a complete disaster. Only one tender left the ship and we were 4 of the 30some unfortunates cruisers to board it. The boarding should have been enough to stop the operation right then as the tender was rocking as high and as low as 2 feet both ways and also separating itself from the ship dock by over a foot. Just plain dangerous. They sent us to the island but once there we were not allowed to leave the tender and after 15 minutes were ordered back to the ship, the Captain cancelling this port-of-call as the tendering was too dangerous. That was the right decision. while we were attached to the dock on the Island, the tender rocked so much that on 3 occasions, the fiberglass cracked producing loud noise doing so. Tender was definitely damaged. The off loading of the cruisers returning to the ship was even worse then the embarkation. In the end, Holland America gave a $50/pers OBC and reimbursed the taxes for that port-of-call: $14.60.... For the ones aboard that tender, not even an apology. As for the rest, like I wrote initially, ship, cabin, dining, service, kindness of the crew members, staff, all was close to perfection. Read Less
Sail Date April 2019
Our family has cruised with HAL a couple of times before and really loved our experiences. Our two daughters are now between eight and eleven, and love formal nights, fine dining and afternoon tea. They also love the traditional kids ... Read More
Our family has cruised with HAL a couple of times before and really loved our experiences. Our two daughters are now between eight and eleven, and love formal nights, fine dining and afternoon tea. They also love the traditional kids activities and hanging out at the pool. My husband and I like to have a good time too, and the quality of food and service is important to us. Our HAL experiences are generally a win win for all four of us. While the Nieuw Statendam is a beautiful ship, it is quite apparent that HAL is reducing staffing levels. For example: For the whole of embarkation day, it was nearly impossible to get a drink on the pool deck. Instead of smiling servers attending to our needs, we had to stand in line at the bar for every drink. For the remainder of the cruise, tables in these areas were equipped with a service button to call a server over to you table. Let's just say our bar bill was higher on previous cruises. The dining room staff at our assigned table were very pleasant and really made an effort but the service was not nearly as good as previous cruises. It is obvious that they are understaffed to maintain the wonderful dinner service that we have come to appreciate. We dined with friends in open seating a couple of times and the service was really frustrating. I'm not sure why that is but, after raving to them about the food and service on HAL, we were embarrassed. The real failure of this cruise was the last day of the cruise on Half Moon Cay. We have been there before and loved it. This time, HAL booked the two largest ships in the line in and out of the Cay at the same time, totally overwhelming the island. There was a long wait for the tender ride to shore. Once ashore, there was absolutely nowhere to sit or shade to be found. The shade we had booked in advance was oversold and we had to stand in line back on board later for a refund. The beautiful beach was absolutely packed and the lines for the lunch buffet were unreasonable. We just didn't eat. When some angry cruisers gave up their shade chairs, we simply took their spot. We got in line about an hour ahead of departure to return to the ship. The shaded tender lines were assigned to returning passengers for the other ship, and we had to stand in line in the blazing sun for over an hour, to then sit atop a crowded tender back to the ship. Not once were we offered shade, water, cold towels or sunscreen. We were all sunburnt from the experience and no one was happy. It was a horrible experience on what should have a been a beautiful final cruise day. With few, exceptions, the food on the Nieuw Statendam is wonderful and keeping to the high HAL standard. Our cabin was lovely and the cabin staff did a great job. The entertainment was very good as well. We will likely cruise HAL again but hope this and other feedback encourages them to restore elegant service and experience that we so enjoy. * Note to family cruisers * On HAL spring break cruises there are plenty of kids for your kids to befriend and interact with, but not so many as to overwhelm (or annoy) the adults. Read Less
Sail Date March 2019
This was my first time on Holland America and it will be my last. Not because of anything the cruise line did but because of the caliber of cruiser on board. If you are a senior citizen, you will love this cruise, it seems to be geared ... Read More
This was my first time on Holland America and it will be my last. Not because of anything the cruise line did but because of the caliber of cruiser on board. If you are a senior citizen, you will love this cruise, it seems to be geared more toward an older crowd. Shipboard activities leaned towards retirees I think. Games were bridge, majong and bingo. We played team trivia one day only to not play it again. The old crotchety lady who joined us and 2 other older cruisers, complained and shushed and berated us the whole time for being too loud and giving other teams the opportunity to hear our answers. And, she didn't contribute a single answer just bitched to us about,,"that's probably not right" Hello, our team got 12 out of 15 no thanks to her. The ship itself is absolutely beautiful, the artwork throughout the ship is sublime and we were always finding something new tucked away in another area of the ship. I am not sure if this is the norm for HAL but there were an awful lot of cruisers who were pushy, entitled, elitist and generally rude on our sailing. I saw several times where people with walkers or wheelchairs pushed there way into an already crowded elevator and push a floor several floors away so that the people already on the elevator had a difficult time getting off. When asked to let them through, the former, scoffed and got upset as though they were the only one on the elevator and it was for their own private use. I also witnessed at least once a day, someone berating or belittling the staff with very stupid and rude questions at the Lido Market. One lady got mad at the pasta server saying" Do you even know what your doing? You ARE going to cook that?!" Even the older gentleman in front of me rolled his eyes at the comment and said that "These are the things that give my wife and I comic relief over the next few months." The staff on board went above and beyond with their kindness and generosity and overall friendliness when ever you came across them. Half Moon Cay was gorgeous but...there were 2 HAL ships there on the same day and probably around 3000 people on the beach. Too overcrowded. If it hadn't been so overcrowded I would have spent the entire time on shore instead of just an hour. America's Test Kitchen was a fun experience and I wish they would would do it everyday instead of just twice during the cruise. Entertainment wise- the dance troupe I felt did a beautiful job, the magician was very funny and the comedian was not. I was disappointed with the Main Dining Room food. I felt that the 2 times I went there my seafood and poultry were both way overcooked and under seasoned. My creme brulee (my favorite) did not have a hard shell and barely any sugar to make it the hard shell. Tamarind is a must to anyone going on this ship. It was delicious and the servers and staff went above and beyond to make it the best dining experience we had the whole time. Read Less
Sail Date March 2019
The Good: Room Steward did a great job. New ship. Clean and bright. Theatre: Dance group was very good, as well as the magician. America's Test Kitchen. Veteran get together. Nice Shower. The Average: New ... Read More
The Good: Room Steward did a great job. New ship. Clean and bright. Theatre: Dance group was very good, as well as the magician. America's Test Kitchen. Veteran get together. Nice Shower. The Average: New musical theme. Music piped in everywhere. Not a quiet public place on the ship as they don't have a dedicated library. If you like noise=great. No chairs on the promenade. The promenade is narrower, so it's walkable but no sitting area. Food: Nice presentation, but more of an Asian bent. If you're expecting a big steak or lobster you will be disappointed. Needs improving: Embarkation: SLOOOOOW. The excuse was the computers were slow. I booked a suite and there was no priority as promised. Disembarkation: The WORST. Ship arrival was late. People all standing around the single exit point. People cutting in line in front of the expedited group. Cruise director did nothing about it. CHAOS. Wine prices. Come on, 17 dollars a glass for Chateau St Michelle Cabernet? Daily Activities: Not a lot of organized activities. Comedian: How long can we make jokes about farts before it gets old. Private Island: 2 ships in at the same time. Crowded. Overall: I enjoyed the cruise, but it both started and ended on a sour note. Read Less
Sail Date March 2019
We've generally had good cruising experiences on HAL. Our first cruise with the line was more than 10 years ago on the Eurodam, which we sailed on again more recently after its refurbishment. We've sailed the Koningsdam, ... Read More
We've generally had good cruising experiences on HAL. Our first cruise with the line was more than 10 years ago on the Eurodam, which we sailed on again more recently after its refurbishment. We've sailed the Koningsdam, Westerdam and others as well. Overall, each provided us a solid, enjoyable experience that kept us wanting to stay with Holland. This cruise experiences on the Nieuw Statendam was different... some good, some not so good. THE GOOD: As expected, the ship was beautiful. It's new, so - as expected - public areas and the cabins were clean, fresh and sparkling. HAL's newly expanded music theme was evident in its interesting hallway art and with its new Rolling Stones venue. BB King Blues band rocked the house. Good, energetic vibes. The overall demographic was much different too. Not sure if it's because it was Spring Break, or because of expanded music entertainment choices, but there was a different (and, IMO, better) "population" mix on this cruise. The passengers on most previous HAL's we've been on seemed quite old/elderly. No so at all on this cruise. THE BAD: Service on the Lido Deck has slipped noticeably. We often had to track down staff to get: tables cleared, silverware, coffee, water, etc. Not good. The food on Lido seemed to decline in quality too. Glad I like Asian/Indonesian food because that became my "go-to" choice pretty much every day. Desserts looked pretty, but weren't all that tasty (except in the Dutch Cafe - mmmm). Another oddity: the ship was full, yet invariably food in Lido was only available on one side. The other side was closed completely. Led to long lines on occasion. Also, it seemed odd to us that a Lido would close entirely after lunch until dinner. I believe HAL used to offer at least fruit and small sandwiches for those wanting a mid afternoon snack. No longer! Cocktails in the BB King Blues Club were a joke. We ordered a drink ONCE because the quantity of liquid in our drinks barely coated the bottom.of the glasses. We had a cabin with a balcony. It was nice, though it sermed smaller than the same class of cabins we've had before on Holland. We had to walk through the Casino to get to various places on the ship and the smell of cigarettes was nasty. I thought that Holland was a non-smoking line. Wrong. Read Less
Sail Date March 2019
Profit hungry Head Office advertised this as a 14 day cruise (it's still shown that way in March 2020) as well as a 7 day east/7 day west. As mature, well traveled cruisers, we expected HAL to attract similar guests. Not at March ... Read More
Profit hungry Head Office advertised this as a 14 day cruise (it's still shown that way in March 2020) as well as a 7 day east/7 day west. As mature, well traveled cruisers, we expected HAL to attract similar guests. Not at March Break! With their "kids sale free" promotion. Our "neighbours" let their kids run circle through both their cabins, slamming both hall & balcony doors for 7 days, ignoring a written request from Guest Services to stop. Many adults belonged on the "party ship" cruise line, for 7 days, wondering where the Karaoke Bar or the Comedy Club were. We saw a couple more than once at the Lido Buffet in bathrobes, she was wearing a shower cap!! It was impossible to get near the mid ship pool for kids and the aft pool although adults only, permitted smoking,yuck. We were disgusted that they Casino allowed smoking most days, of course the smell lingered on non smoking days. The captain & his entire crew were professional, humorous & friendly, none of our complaints reflect on them. The food & our waiters in the MDR were excellent (breakfast & dinner). Lunch in the Lido was good. The Rolling Stone Rock Room band was great, The BB King band & especially the lead singer, were amazing. We enjoyed them every night. Enjoyed the EXC lectures too. Beware of the even # cabin corridor on deck 4 mid ship, the floor beneath the carpet has humps & dips, a definite tripping hazard. For the 4 of us in the future? It will be a long time before we sail HAL again, never in March & only for a true 14 day. Read Less
Sail Date March 2019
I am HIGHLY DISAPPOINTED in what I describe as a lack of concern in the area of customer care! I would like to review the excursions: Half Moon Cay: We had a blast. This was definitely one of our favorite spots. We chose to do the ... Read More
I am HIGHLY DISAPPOINTED in what I describe as a lack of concern in the area of customer care! I would like to review the excursions: Half Moon Cay: We had a blast. This was definitely one of our favorite spots. We chose to do the Jet Ski excursion (I believe it was called the Aqua Trax....). We were somewhat apprehensive since we had never been on a Jet Ski. The guides were incredible. Our daughter was much more apprehensive than even my wife and I; she moved very slowly, but one of the guides stayed with her for the entire hour!!! My wife and I were able to go at our speed, have a great time and not worry about our 19 year old daughter. Ocho Rios: We went on the Dunn Rivers Falls and Dolphin Encounter excursion. This was a blast!!! The Dolphin Encounter was so worth the money. The trainers and life guards were incredible. They made this a very memorable experience. The only thing I would caution against is the PRICE on pictures! We paid $200 for a group of 3 (aprox 197 pictures) that was on a disc. If we had it to do all over again, we WOULD NOT do the pictures...or we would have negotiated price (we heard some people negotiated). Dunn Rivers Falls was INCREDIBLE, however my wife and daughter did not climb the falls; they watched from observation decks. If you have physical limitations DO NOT climb the falls! Georgetown: We went on Land and Sea Excursion. This was very nice. Not the highlight of our cruise, but I would say it was worth it. The getting to see, hold and learn about the sea turtles was neat. My wife enjoyed the Submarine. This was our first cruise with Holland America. We chose to give the cruise line a try under the recommendations of friends who have cruised multiple times. I would say that overall we really enjoyed our trip; however there were a few things that left us with mixed feelings and reviews. The ship was beautiful and very easy to get around in. Our cruise was March 10-17, 2019. We were in a suite, Cabin 6119. Overall, we were satisfied with our cabin steward. He was very friendly and did a fairly good job (not the best...not the worst). We did notice that as the week progressed, it seemed that the quality of the cleanliness diminished. Although our cabin was extremely crowded when we let out the couch sofa for our daughter, the cabin was comfortable at other times. The restroom was great and the shower was excellent. The balcony was very nice and comfortable. A MAJOR concern pertaining to our cabin was that we had $400 go missing!!! This money was in the safe, but we are 99% certain that the money went missing from our cabin!!! We do not want to falsely accuse anyone, but we feel that this matter should be looked into; especially if other guest have reported similar concerns! Dinning: We chose to eat at the Lido Market; overall the food was very good. However, there was some things that disturbed us. We found it almost impossible to get service. We had to ask for drinks, ask for refills and many times never received what we asked for. We felt that the overall cleanliness was sub-par at times. Tables that had been cleaned were still dirty; in fact I took a few pictures of tables we sat down at; one actually had hair on the chair. It seemed that the chairs never were cleaned between guest. We were EXTREMELY troubled by the fact that the servers would take silverware and glass ware from tables that had not been cleaned off and give them to us to use. We watched several guest examine their silverware and glass ware for cleanliness. THIS IS AN AREA THAT NEEDS IMPROVEMENT! Entertainment: We THOROUGHLY enjoyed the ship entertainment. The highlight of our cruise was the performances on the Lincoln Center Stage! We also enjoyed the BB King Blue's Club performances and the the performances on the World Stage. Guest services / Explorations Central: This was another area of concern for us; we felt that the ball was dropped. On the second day of our cruise, we went to Guest Services and expressed our concerns in the area of customer service (i.e. things mentioned already in this review); in the process I inquired about gratuities. I expressed that we did not feel that we were receiving the quality of service worthy of $45 a day in gratuities. After not receiving a satisfactory explanation from the agent at Guest Services, I requested that gratuities be removed from our bill. I explained to the agent that it was not my desire to not pay gratuities, I simply wanted some explanation. On the form that I filled out, I requested that someone contact me concerning the matter; unfortunately, I was never contacted. In an effort to ensure that I did the right thing, I did go back to Guest Services the day of disembarkation and added $350 gratuities to our bill. However, we still have a negative impression in this matter. I will say that we had other encounters with Guest Services and all of those encounters were very positive! Two different times we went to Explorations Central to inquire about shore excursions. Prior to our trip, we had purchased excursions in every port except Cozumel. We were having a hard time deciding about Cozumel. So both times we were inquiring about Cozumel excursions; we WANTED TO PURCHASE a Cozumel excursion! We felt that the agent (young lady with long blond hair) was less than helpful in this area. All that she did during both of our visits to Explorations Central was open a book and say here are the excursions. No recommendations, etc! Needless to say, Cozumel was our biggest disappointment when it came to ports. Read Less
Sail Date March 2019
Nieuw Statendam Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.5 4.3
Entertainment 4.5 3.8
Public Rooms 5.0 4.5
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.6
Enrichment 4.0 3.5
Value For Money 4.5 4.0

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