2 Helpful Votes
Sail Date: May 2019
This ship is the latest in the Pinnacle class for Holland America. I wanted to sail on the new ship, even as I read reviews from veteran HAL cruisers warning about elimination of some of the charm of the older ships. I agree with those ... Read More
This ship is the latest in the Pinnacle class for Holland America. I wanted to sail on the new ship, even as I read reviews from veteran HAL cruisers warning about elimination of some of the charm of the older ships. I agree with those reviews; the ship seems very crowded in the Lido cafe during rush times; the World Theater can get too crowded. The promenade deck has been cut down and there are none of the wooden deck lounges which allow you to sit out on deck and enjoy the sea views and air. Do not get me wrong - the ship is beautifully appointed, the staff service is excellent. I found the Main dining room choices rather limited and enjoyed dinner in the Canaletto and Nami Sushi restaurants much more. We stayed in a Vista Balcony suite which made excellent use of storage space and had numerous USB outlets for charging devices. Beds are very comfortable and the shower is excellent. But, as another reviewer has said, it now feels like we are nickel and dimed on board. The shore excursion prices are exorbitant (especially in Saint Petersburg---I opted for a local travel group TJ Travel that provided an excellent, small group tour in a van as oppposed to 50 on a bus for $100 less than HAL). Sea day activities were meh.... I did very much enjoy the Music Walk performances of the BB King Blues Theater, Billboard performances, and the Rock and Roll band. The Lincoln Center quartet was also very nice. This was my 5th cruise with HAL - if I were to sail again, I would seek out the smaller refurbished ships. Read Less
5 Helpful Votes
Sail Date: April 2019
We had never cruised on Holland America but chose this one as a new ship with a great transatlantic itinerary including Azores, Normandy, Brugge and ending in Amsterdam in time to still see the tulips in Keukenhof. Our cabin was a ... Read More
We had never cruised on Holland America but chose this one as a new ship with a great transatlantic itinerary including Azores, Normandy, Brugge and ending in Amsterdam in time to still see the tulips in Keukenhof. Our cabin was a corner balcony on the 7th deck and was very nice. Not that big but laid out well including the bathroom with a nice large shower. We chose any time Dining and found the choices in the main Dining room good and service pretty good although don't get a table for 10 as can be very slow. We also loved the Pinnacle Grill and also went to the Italian restaurant as well.We also enjoyed the Dutch cafe in which the food is complimentary. Entertainment at night was good as saw great dancers (One Step) who used the 180 degree screen which incorporated a very high tech show.We also enjoyed the music venues especially BB King Blues Club. There wasn't that much to do on sea days if you didn't go to the lectures or the Test Kitchen shows. They have a great sports court when not too windy was able to play Pickleball on one of the 2 courts on most sea days. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise for the itinerary. The extra bonus was this new sparkling ship. The crossing was warm with calm seas. The ship is beautiful. It was fully booked but not crowded. Staff was professional and attentive. The food ... Read More
We chose this cruise for the itinerary. The extra bonus was this new sparkling ship. The crossing was warm with calm seas. The ship is beautiful. It was fully booked but not crowded. Staff was professional and attentive. The food options were delicious. We would choose this ship anyday. Visiting Normandy and the other ports were the highlights of this crossing. We enjoyed all the public spaces, especially the Crows Nest. The Dutch Cafe is a great place for coffee and pastries. We enjoyed the covered pool area and often ate our Lido food at one of the poolside tables. Wish they had offered a one day thermal spa pass. We felt $299 pp was excessive for the cruise. Many times the hydro pool and spa appeared empty. We enjoyed open dining and usually ate at the same table. This is one of the most beautiful ships we have cruised. It ranks as our favorite and was our 7th Transatlantic cruise. Read Less
5 Helpful Votes
Sail Date: April 2019
Booked this 14-day transatlantic repositioning cruise at a great price -- our balcony stateroom had an obstructed view but we still had a view and it was just fine. Knew there would be many more at-sea days that port days, which was okay ... Read More
Booked this 14-day transatlantic repositioning cruise at a great price -- our balcony stateroom had an obstructed view but we still had a view and it was just fine. Knew there would be many more at-sea days that port days, which was okay with us. Embarkation in Ft Lauderdale: Stayed at Four Points by Sheraton Fort Lauderdale and took advantage of their port transfer kiosk in the lobby. We also liked their on-site bar and restaurant. On our sailing day, we chose to ignore our assigned boarding time (1:30) and went to the port a couple hours early. Practically walked right on to the ship! The ship is absolutely beautiful! The décor, the art, and the music theme all played well together. The Lido pool area (with the retractable roof) was very thoughtfully done with different seating and lounging options. Stateroom 4070 was fine and the storage was more than adequate. At night you could hear the music from the venues below but we were not bothered by it. We had the twin bed configuration but I don't think the beds are regulation twin sized -- narrower. The bathroom had a walk-in shower, which was great but the toilet was placed at an odd angle and it never really "felt" right. Storage in the bathroom is lacking -- only one bank of shelves instead of the customary two. That meant using the shelf under the sink for what you could and storing other toiletries elsewhere in the cabin which wasn't really very convenient. Food in the Lido Market Buffet was presented well, and the very few times we ate there, we enjoyed the food and the service. I do appreciate that it is not self serve - and perhaps very related -- we had no illness breakout either. Ordered room service breakfast most days and, except for the day we got double of everything we ordered, we were happy with the quality and temperature of the food. Main Dining Room for dinner was fine -- food was sometimes great and sometimes not. Some days the menu offerings were not very cohesive and we laughed that they must be cleaning out the fridge. For lunch we alternated between the salad bar in the buffet, The Dive In for burgers/hotdogs etc., and The New York Deli and Pizza -- all were very good. The specialty restaurants really shine on the Nieuw Statendam! We went to the special De Librije Dinner with wine pairings presented in the Pinnacle Grill and it was fantastic and well worth the price. Ate two other times at the Pinnacle Grill steak house and both times were marvelous. The Sel de Mer, the French seafood restaurant, was exceptional and we would have eaten there more than once but we could not get in again. Tamarind, the Asian restaurant, was just delightful and I think you need to go more than once, as we did, to really experience the diversity of the menu. Canaletto, the Italian restaurant, was just okay -- not nearly as stellar as the other restaurants. We did not experience the Grand Dutch Café but others told us how much they enjoyed the coffees, sweets and other offerings there. Also, we did not eat at the Mami Sushi Bar. There was another restaurant, The Culinary Arts Center, which they closed down prior to our sailing. They replaced it with Club Orange, which was a dining venue for suite guests and others who were willing to pay an additional $50 per person, per day fee -- we were not willing. Entertainment: The BB King Blues Club was considerably larger than I have seen on other HAL ships, and with the wonderful band they had there, you still had some trouble finding a seat -- They should offer that band a life time contract! In the Rolling Stone Rock bar there was a live band but they just seemed loud to me. I certainly recognized all the music they played, they just didn't play it, or sing it, all that well. And then there is the Billboard Onboard which featured dueling pianos. One of the artists played well but all of his vocals sounded like Elton John was singing (even if it wasn't an Elton John song). The other male artist played well but did not sing very well -- his renditions of female vocalists was just sad. I think hiring male vs female dueling piano artists would be better. We never managed to time going to the World Stage for shows very well -- always packed. Lincoln Center Stage artist performed early evening and were delightful. We went to bingo once, enjoyed the daily trivia games and even worked on a couple of jigsaw puzzles on cooler at-sea days. The casino was extremely tight. Miscellaneous: There are many bars on this ship and, because we bought the beverage packages, we sampled a little something at all of them! The beverage package works for us but it may not work for you -- do the math. WiFi charges continue to be outrageous on this ship, and on all cruise lines -- shameful. Best deal? Unlimited laundry! The cost is per stateroom, not per person, and knowing you can have things washed, pressed and hung up, really changes how you pack for a cruise. Shore Excursions: We only had 4 ports of call on this trip - two port stops in the Azores, one in Cherbourg France, and a stop for a visit to Bruges in Belgium. Weather wasn't our friend on this trip and it was rather windy and cold at a couple of stops.. We reserved ONE HAL shore excursion, and it was dreadful. A total waste of too much money. HAL has to stop gouging people on excursion prices. Service: Everyone aboard the Nieuw Statendam was friendly, helpful, and I can not think of even one negative thing to say about my interactions or the service. Disembarkation in Amsterdam: I knew the smoothness of this trip was too good to be true -- disembarkation was a cold, long mess. Honestly, I don't think it was the fault of HAL. I don't think they had enough personnel at the EU entry point and the line to get there moved glacially. Used Rudy's Taxi Company for port to hotel and hotel to airport transfers -- excellent. Stayed one night in Amsterdam at the Hotel Estherea (great location if a bit pricy) and flew home the next day. Would I like to cruise on the Nieuw Statendam again? Absolutely! Read Less
1 Helpful Vote
Sail Date: April 2019
My last Translatlantic being five years ago, I decided to one again. The previous one was to Rome, which is a far better route. By heading for a Mediterrranean final destination you stay in the good weather zone. After Ponta Delgado we ... Read More
My last Translatlantic being five years ago, I decided to one again. The previous one was to Rome, which is a far better route. By heading for a Mediterrranean final destination you stay in the good weather zone. After Ponta Delgado we have increasing cold with a hail storm in Brugges in a freezing cold city. HAL better go to Rome or Barcelona first, do some cruises in that part of the world and than do a one way to Amsterdam/Rotterdam/Copenhagen. I found the quality of the service at all levels and in any place outstanding. Very friendly, helpful dedicated staff that seemed to enjoy what they were doing. Excellent team spirit, The interior is beautiful. Nothing garrish, instead everywhere subtle hints to the musical theme. And no faux paintings, but modern interesting art pieces. Cabin is slightly smaller than on other HAL ships. A wardrobe has gone missing. Instead there is an air vent there, which is a good idea. As single traveller I do not need all that space, but I can imagine that others will miss that wardrobe. Well there is always your suitcase under your bed. After all it all fitted in there, didn't it? I never visit shows, as I prefer MDR late dining. MDR has good seating procedures. Never had to wait for more than a couple of minutes. Very unlikely the other HAL ships who seem to have problems seating a single person. Food in MDR is very good. The occasional glitch, but I love the quality of the meat and the service is impeccable. Lido food is excellent and of enormous variation. Tamarind has raised the price and changed the formula slightly. Less choice for more money. Crow's Nest has been butchered up in a community room in a day care centre. The view given by the curved windows in the centre has been blocked by two huge screens showing cruise information. Which idiot is responsible for that? The bar has been reduced to 5 stools and closes at 9 pm. So no more long evening drinking at the bar in the crow's nest, which as far as I can remember has been a main feature of taking a cruise. There is always a late bar for that very specific set of people. Not so on Nieuw Statendam which becomes a dry county after 11.30 pm. Finally, the prices of alcholic beverages is ridiculously inflated. 11 US dollars for a glass of white wine coming from a screwcap bottle is prohibitive on the consumption of drinks. HAL happily distributes drinks packages for free, and you see the difference between the passengers who do and the ones who do not have a package. Everything is duty free and bought in massive quantities. So why so expensive? Fewer flower arrangements, no chocolate party, no baked Alaska, but wonderful movie selection in cabin. You win some, you loose some. Read Less
3 Helpful Votes
Sail Date: April 2019
This is HA newest and largest cruise ship and we wanted to try it after having done the Volendam in December 2018. Happy that we did. Embarkation and disembarkation both went smoothly. We arrived in FLL the day before, which allowed ... Read More
This is HA newest and largest cruise ship and we wanted to try it after having done the Volendam in December 2018. Happy that we did. Embarkation and disembarkation both went smoothly. We arrived in FLL the day before, which allowed us to arrive at the ship about 1 pm when embarkation was just beginning, so it went smoothly. We miscalculated on disembarkation. We had booked a 8:50 AM flight from FLL to IAD. We took our luggage and rolled off the Nieuw Statendam at 7:30 AM, grabbed a taxi to FLL, but couldn't get our luggage checked in time, in time being 8:30 AM, and thus we couldn't get our boarding passes in time either. We got lucky; there was a 1:05 PM flight from FLL to IAD and we were able to check our luggage and get our boarding passes for that flight. The World Stage theater was very impressive, cutting edge, and entertaining. The décor of the Dining Room was somewhat spartan to our tastes. But the food and service and our table mates were all outstanding. The social interactions added so much to our cruise experience. The live music at the Rolling Stones and the B.B. King and the Lincoln Center Stage, and the twin piano players played to full houses. Our Vista Suite was obviously new and well designed. The tv screen was 55 inches. On the Volendam it was 30 inches. We missed the library that was on the Volendam, but was absent, or radically downsized, on the Nieuw Statendam. FWIW, we are Platinum members on RCCL, but now we prefer Holland America. It caters to an older demographics and Holland America knows how to appeal to us seniors really well. Read Less
Sail Date: April 2019
We primarily took this cruise for 2 reasons. First we wanted to stop at Turks & Caicos and second we wanted to sail on a new ship and it happened to be our anniversary as well. Neither of these let us down. Great shore stops and ... Read More
We primarily took this cruise for 2 reasons. First we wanted to stop at Turks & Caicos and second we wanted to sail on a new ship and it happened to be our anniversary as well. Neither of these let us down. Great shore stops and beautiful new ship. The food was probably the most consistently delicious throughout the vacation. We dined in the main dining room, the lido cafe, Tamarind and experienced the food from the Pinnacle Grill. Everything was delicious. The drinks from the bar were excellent and the bar staff were knowledgeable and interactive. We took in shows from the piano quintet and from the main stage such as the mentalist and the comedian. All shows were entertaining and engaging. I have two critiques to share. Our first stop was in Turks in which we encountered some delays in approval for disembarking. For some reason, the crew only opened 1 exit at the front of the ship which made getting off a nightmare. My wife and I waited an hour to get off the ship waiting in the stairwell with literally thousands of other passengers all trying to get out single file as well. Fortunately we were the only ship in port at the time and although we booked our shore excursion through a different company than the cruise ship, they waited as our ship was there only business. It is my understanding that others were not as lucky and missed their tours. Something to be said about booking through the cruise company. This came to in handy as the weather was rough for our stop at Half Moon and we couldn't get off the ship. This time we had booked through the cruise ship and got our shore excursions refunded as they were unable to ferry us to the island. Another issue was the pre-purchase of the cellar master package. There was much confusion between us and the ship about which package was purchased. Unfortunately this came to a head on the 6th night of our cruise which was our anniversary during out dinner at the Pinnacle Grill. So much so that we ended up leaving the restaurant prior to enjoying our meal. The staff rectified the situation, but the event was really unfortunate. Read Less
2 Helpful Votes
Sail Date: April 2019
We are an Australian couple who have taken 20 cruises. Previously we have sailed 21 days on the Koningsdam and 15 on the Noordam. We chose this cruise as we were visiting the USA and realised it was holiday season and because it is a new ... Read More
We are an Australian couple who have taken 20 cruises. Previously we have sailed 21 days on the Koningsdam and 15 on the Noordam. We chose this cruise as we were visiting the USA and realised it was holiday season and because it is a new ship. We have recently tried several of the premium lines (Azamara, Viking, Seabourn and Crystal) and HAL stacks up well for a main line. Overall we had a great cruise, the weather was mostly great, the ports were new to us, HAL has benefited from having the Koningsdam before this ship, awesome music and entertainment and a great variety of dining options. Fellow passengers were much younger than a normal Hal crowd with loads of families. The cruise felt very busy but the overall vibe was very positive. We embarked in FLL for the first time. We arrived a little later than we normally do in the early afternoon and were on the ship very quickly. We had lunch in the mdr where the ugly problems from previous HAL cruises quickly reared their head ie the laboriously slow “sommeliers”. After eating the first 2 courses I left the restaurant and got our own drinks by the time I returned the sommelier was only just arriving at the table to take our order. A complaint to the manager ensured it was much quicker every time following which was good but just to be safe we still took a glass with us. Even worse than the slow ordering is the fact that if you have the drinks package your wine has to be collected from a bar and makes the process even slower, they are the only cruise line we have come across that make it this difficult. As with other HAL cruises food in the mdr was inconsistent but overall a good experience. We loved the other variety of food onboard, stand alone pizza bar, burger bar and the Dutch cafe were all very high quality. The lido is very good, the bread was top class as were the salads. We love that they serve you making it healthier for everyone. The ship is new and overall we really liked the design. Music themed modern art adorns the ship and makes it interesting to explore. A promenade and jogging track made outdoor exercise easy. The theatre with 270 degree screens was great and the new dance shows were awesome. The comedian was very funny as well. There are 2 pools, the aft pool is adult only and was a nice area (except for the smoking) but the policing of children was inconsistent. The highlight is the music venues. Duelling pianos, rock band, BbKings blues band and classical group made for amazing variety and all were high quality. One area of the ship that was a bit of a disappointment was the crows nest, we thought the one on the Koningsdam was disappointing but this is even worse. It is trying to be the explorations cafe, shorex desk, bar area and meeting room. There is not enough seating and it seemed to attract families with young small noisy children. Hal is not known for a lot of activities which we normally enjoy, there were a couple of trivia’s but not a lot else of interest to us but with such nice weather and other activities such as table tennis, shuffleboard etc there was plenty to do onboard. Service - Hal regulars always rave about Hal service but personally we find it overrated. That is not to say it is poor just that it is average. Guest relations were again poor. Our stateroom attendant was friendly but just average. Waiters and bar staff were efficient. One issue we had was when a very drunken passenger threatened me, bar staff has already cut him off and called security but they didn’t arrive in time and surprisingly no one followed up the issue with me despite taking my details. When I queried this later I was simply told the passenger was dealt with - strange that I saw him as drunk again the following day. We bought the drinks package which we think is good value with bottled water, nice coffees and great cocktails. Wine choices are very limited though. We missed Half Moon Cay due to weather which was disappointing but we really enjoyed Turks, Puerto Rico and St Thomas (seriously lucky as only ship in port!). Embarking and disembarking was easy. As the cruise was expensive we only booked an interior cabin but it was very large (it seemed to be bigger than others we saw). We really liked it but there was no couch. Overall an enjoyable cruise with high quality decor, great variety in dining and entertainment, new technology and solid service. Read Less
2 Helpful Votes
Sail Date: April 2019
I've never felt compelled to write a review but after our recent trip I must express how delighted we were. I was looking for a college graduation trip for my son and his girlfriend and had to work within certain dates and costs. I ... Read More
I've never felt compelled to write a review but after our recent trip I must express how delighted we were. I was looking for a college graduation trip for my son and his girlfriend and had to work within certain dates and costs. I first saw this trip as a reasonable prospect but knew nothing about HAL. My travel agent thought I might enjoy being on a new ship and knew that I was most recently on Celebrity (loved) and Royal (didn't love). But it's an old people's line, right? First of all, the new venue was beautiful. I'm not that much of a snob about decor, etc., but everything was fabulous. (I probably will repeat this word a few times.) The artwork was eclectic, the flowers are amazing (never paid attention to flowers before on a cruise). My 20 somethings were enthralled, posting picture after picture on IG and Snapchat. Yes, even Facebook even though it's for old fogies. We had a balcony room. It was probably a little narrower than on Celebrity but seemed longer and the storage was better than other ships I've been on. (Two closets for hanging.) The balcony had ottomans which I know is a big bone of contention on other ships. The food was great. My kids are foodies and ordered multiple entrees, appetizers, etc., which was no problem. The main dining room was lovely and since I usually have Aqua class on Celebrity I was a little concerned about this. No problem! We had the late seating and never had a problem with waiting. The only meal we weren't happy with was one fish dish that was slightly dry. Pretty good batting average on a seven day cruise. We had two specialty restaurants included and loved both Canaletto and Pinnacle Grill. The only disappointment for my son was that he couldn't order multiple dishes in Pinnacle. He got over it. The music was great fun with the Billboard Piano duo switching out with the Rolling Stone Room. Down the hall was BB King which played at the same time. I love music and thought it was terrific but I'm no music critic. We didn't spend time in the casino but I have to say that it wasn't very smoky. I really didn't mind walking through like in most ships. It's also worth mentioning that the casino bar had the only TV we noticed. We only were aware because the NBA playoffs were on and my son was searching for a place to watch other than the cabin. Smoking - always an issue because we're non-smokers. I finally asked someone where smoking was allowed and was told that it was aft. Pleasantly surprised. We paid extra for two things that we loved. 1. The Retreat - On the 12th floor is a private cabana area. My friend suggested it and I have to say it was a great hideaway. Butler service, which I am certainly not accustomed to, private hot tub, and peace and quiet. 2. Spa package - We have become quite spoiled with Aqua class but we visited the private spa area every day so we go our money's worth. My only complaint on the whole ship was that the spouts in the Thallasotherapy pool needed to be adjusted. Other people who were HAL regulars said it was a design flaw so I guess they will fix it eventually. Crowds - Where was everybody? I though the ship must be fairly empty but was told on more than one occasion that it was full. You could have fooled me. The elevator was the only place that seemed crowded. Even the Lido Market wasn't bad but I guess maybe we came earlier in the AM than most. Entertainment - If you're coming for the big shows, forget it. We attended two dance shows which were lovely. The comedian and mentalist were also first class. So, I'm sold. I have no idea if their other ships are up to par with this one but I will find out. I booked another cruise while on board. Oh, the twenty somethings? They loved everything about it. Read Less
3 Helpful Votes
Sail Date: April 2019
We booked this ship because it was brand new and we wanted to see the Eastern Caribbean islands. Our research revealed that HAL had a great reputation. The following is our own personal opinion after a 1 week cruise on the Nieuw ... Read More
We booked this ship because it was brand new and we wanted to see the Eastern Caribbean islands. Our research revealed that HAL had a great reputation. The following is our own personal opinion after a 1 week cruise on the Nieuw Statendam. Embarkation and Disembarkation: Flawless, speedy and very well organized. The Ship: Fabulous is the first word that comes to our minds. It is well laid out, lots of space to sit and chat. Plenty of places to find food and drinks. Servers everywhere and they even have call buttons on the tables for ordering drinks. The ship was very smooth during sailing even in inclement weather - never really felt any vibration due to her advanced operating systems. Cabin: Vista Suite with Veranda - outstanding is the first word that comes to mind. Lots of storage, elegant, both 110/220 volt outlets, large shower, lots of in-room comforting accoutrements, and a really great selection of current movies. The cabin attendants knew your name from the minute you got on the ship and they get a 100% TOP score for doing such a great job - children loved the different daily towel animals!!! Food: Main dinning room - no table reservations before 8.00 p.m. this we found to be not good especially when you have children. Service was fabulous but food delivery was very slow. Food choices are varied on the menu each night with fixed options each night (steak, chicken, etc) in case you did not like daily menu. Lido Cafe - it was without doubt always a choice for any meal of the day with something to suit any taste or desire. The Dive In - although little in space they pushed orders out very fast and this was outstanding food. The New York Deli - was also good with great sandwiches although, some of the pizza toppings ran out. Dutch Cafe- great coffee and sweets! We did not like the fact that we had to pay for the Gelato Ice cream. Drink Package: We chose the Signature Drink Package which allowed us all types of drinks under $10. This proved to be sufficient for us, unless you are a "high-end top shelf drinker" most people would be fine with this package. We did not like the 1 drink order limit restriction. Children's Activities: ZERO here because anything outside the kids play room was non-existent. Prior to the cruise we read lots of "chat" about HAL being a "retired persons cruise line". Although many people had written that HAL changed its mentality and was gearing more towards families rather than older crowds - this was not the case on our cruise - children were bored due to the lack of "kids activities and amenities". Pools: The mid ship pool is very small and the rear pool had an adults only restriction on it. OK, we get this, but then why were all the adults gathered at the mid-ship pool. So, this meant that the kids had to share the only pool with the adults - but the adult pool did not share with the kids - this was absolutely unfair in our opinion. While the children frolicked in the pool - "adults" complained about being splashed - sorry, then move your old butt to the adult pool! The Crew: Tip-Top perfect service by the crew in all areas of the ship !!! Entertainment: Yes they offered 4 types of music, but after a week of the same 4 types of music and nothing new, it gets old. Crows Nest: Great place to chill out and watch the surroundings. Bad part is all the "retired folks" hogged up the loungers at the big front overlooking windows and then fell asleep for hours. That was a bit unfair for those of us who actually wanted to sit there for their intended purpose because these seats had the best view on the entire ship. Activities: We found the "ship info, kitchen tour & the captain's talk" the best part of the activities offered. These three activities were very informative and really great leaning for all. The Captain was fantastic, and very friendly. Besides that, it really seemed like the same entertainment and activities each day. For families it was a bit boring in our opinion. OK, you had basketball, shuffleboard, ping-pong, card games, and swimming, but with short ports of call, and 2 days at sea - it got a little boring after a few days with only the same options. The cruise director could have offered much more as we have seen from our prior cruises with other companies. Overall Cleanliness: Extremely clean ship - we loved having a place to wash your hands at all the entrances at the Lido Cafe. Great job by the service crew to keep the ship in such a clean and fresh environment. Public Toilets: absolutely perfectly clean all the time. Casino: Lots of play choice - although smoking permitted - 1 day at sea was no smoking allowed - that was refreshing! America's Test Kitchen: Sorry, only one word to say here - Boring! No participation allowed just watching someone cook. Port of Calls: Found them all to be well organized, and very quick to get everyone on and off the ship. The Security team did a great job to ensure our safety, kudos to them for all they did for us! Recommendations to HAL: Offer daily info sessions about the specific ports of call. Make an area on the ship where you play some Caribbean / local music rather than the same stuff we hear at home. The weather did not permit us to make one port of call, therefore we found that we had to entertain ourselves because the Cruise Director came up with card games, and other non-fun things for us to do as a family - when you cannot make a port of call then you should be prepared ahead of time to entertain the passengers to off-set the disappoint of missing out on a port of call. Lastly, please think of ways to entertain children a little more - and I do not mean like Disney or Carnival -- we purposely do not travel on these lines because the adults need to have fun also. A big thanks to the HAL Captain and his fabulous team for a very wonderful vacation! Signed, 7 HAL passengers (mixed USA & Europe) Read Less
Sail Date: April 2019
Having cruise with Holland America on a TransAtlantic cruise Fall 2018, we enjoyed so much the many and various ports-of-call, the food, the politeness of the crew members, the entertainment that we looked to cruise with Holland America ... Read More
Having cruise with Holland America on a TransAtlantic cruise Fall 2018, we enjoyed so much the many and various ports-of-call, the food, the politeness of the crew members, the entertainment that we looked to cruise with Holland America soonest. Let's start by saying that 90% of what we expected was met. The 10% that was not might look like it is not much but that 10% is worth way much, so much we are not considering cruising again with them, definitely not in a near future. Why: Because on 2 ports-of-call, a lot more was expected. In Ocho Rios, Jamaica, we docked in a very old factory facility: No port facility else the docking, no shops around, no transport to take passengers to center of Ocho Rios, very very sad situation. There was no glamour and the after taste is not too good. Next port of call: Grand Cayman. This is a tender island. Our ship, the only one out of 4 ships did not have the tender service from the Island but tried to tender using their own tenders. This was a complete disaster. Only one tender left the ship and we were 4 of the 30some unfortunates cruisers to board it. The boarding should have been enough to stop the operation right then as the tender was rocking as high and as low as 2 feet both ways and also separating itself from the ship dock by over a foot. Just plain dangerous. They sent us to the island but once there we were not allowed to leave the tender and after 15 minutes were ordered back to the ship, the Captain cancelling this port-of-call as the tendering was too dangerous. That was the right decision. while we were attached to the dock on the Island, the tender rocked so much that on 3 occasions, the fiberglass cracked producing loud noise doing so. Tender was definitely damaged. The off loading of the cruisers returning to the ship was even worse then the embarkation. In the end, Holland America gave a $50/pers OBC and reimbursed the taxes for that port-of-call: $14.60.... For the ones aboard that tender, not even an apology. As for the rest, like I wrote initially, ship, cabin, dining, service, kindness of the crew members, staff, all was close to perfection. Read Less
5 Helpful Votes
Sail Date: April 2019
This new ship is gorgeous! The staff is uniformly marvelous. The choices on the Lido were more than adequate. My problem with the ship had to do with my cabin #1006. I decided to save money by getting a "guaranteed" fare for an ... Read More
This new ship is gorgeous! The staff is uniformly marvelous. The choices on the Lido were more than adequate. My problem with the ship had to do with my cabin #1006. I decided to save money by getting a "guaranteed" fare for an inside cabin. Being such a new ship, I erroneously thought that all the cabins would be fine. I was upgraded to an ocean view that had a nice large window. Turns out it is a "single" cabin. Being tiny was not the problem. Being in that location was a HUGE problem. When the stabilizers were on the noise was horrendous. They were on all day every port day that we had to be positioned off shore for the tenders to operate. It was too noisy to read, nap, or even to watch TV. The other problem with this location was the loud and very forceful banging from the waves as we traveled. It would feel like a huge weight was hitting the cabin and especially the bed...all...night...long! I don't feel that the cabin is at all suitable for human habitation. Th music was mostly raucous to my ears. The dueling pianos were absurdly bad. Not at all a matched set of artists. I don't care for outdoor movies, but was very pleased with the variety on the TV in the cabin. The activity I was interested in, the singles get-togethers, was non-existent except for one announcement for trivia. The Lido does not have a menu listing on the TV, or on a wall. Service on the Lido was very nice. my only comment was the people in the kitchen and serving area that yelled at each other. Not lending to a lovely experience. Read Less
3 Helpful Votes
Sail Date: April 2019
We sailed with old friends on this brand new ship, which is the nicest I've been on so far (this being my third cruise). The cabins are well laid out with more than enough storage space for our things, with lots of plugs for our ... Read More
We sailed with old friends on this brand new ship, which is the nicest I've been on so far (this being my third cruise). The cabins are well laid out with more than enough storage space for our things, with lots of plugs for our electronic devices. The cabin stewards were amazing (thank you Bangbang and Adi) and always greeted us with a smile. As with previous cruises the food was great. But to me the highlight was the entertainment on board, which I found truly a step above what I have seen on other cruises. Dancing, an illusionist, a comedian, and every night some amazing bands (blues, rock, piano). We also loved the pool (which was bigger than I expected) and the hot tubs (2 small and one big). One disappointment was the sea was too rough to tender to Georgetown, Grand Caymen, but that's out of our control and we appreciate that the captain puts safety first. A good amount of the passengers are seniors, so I think it was a smart decision. Although I still heard some people complaining, which some people always do. We got a $50 credit on our account, so I was satisfied. Would definitely book again. Read Less
3 Helpful Votes
Sail Date: March 2019
This was my first time on Holland America and it will be my last. Not because of anything the cruise line did but because of the caliber of cruiser on board. If you are a senior citizen, you will love this cruise, it seems to be geared ... Read More
This was my first time on Holland America and it will be my last. Not because of anything the cruise line did but because of the caliber of cruiser on board. If you are a senior citizen, you will love this cruise, it seems to be geared more toward an older crowd. Shipboard activities leaned towards retirees I think. Games were bridge, majong and bingo. We played team trivia one day only to not play it again. The old crotchety lady who joined us and 2 other older cruisers, complained and shushed and berated us the whole time for being too loud and giving other teams the opportunity to hear our answers. And, she didn't contribute a single answer just bitched to us about,,"that's probably not right" Hello, our team got 12 out of 15 no thanks to her. The ship itself is absolutely beautiful, the artwork throughout the ship is sublime and we were always finding something new tucked away in another area of the ship. I am not sure if this is the norm for HAL but there were an awful lot of cruisers who were pushy, entitled, elitist and generally rude on our sailing. I saw several times where people with walkers or wheelchairs pushed there way into an already crowded elevator and push a floor several floors away so that the people already on the elevator had a difficult time getting off. When asked to let them through, the former, scoffed and got upset as though they were the only one on the elevator and it was for their own private use. I also witnessed at least once a day, someone berating or belittling the staff with very stupid and rude questions at the Lido Market. One lady got mad at the pasta server saying" Do you even know what your doing? You ARE going to cook that?!" Even the older gentleman in front of me rolled his eyes at the comment and said that "These are the things that give my wife and I comic relief over the next few months." The staff on board went above and beyond with their kindness and generosity and overall friendliness when ever you came across them. Half Moon Cay was gorgeous but...there were 2 HAL ships there on the same day and probably around 3000 people on the beach. Too overcrowded. If it hadn't been so overcrowded I would have spent the entire time on shore instead of just an hour. America's Test Kitchen was a fun experience and I wish they would would do it everyday instead of just twice during the cruise. Entertainment wise- the dance troupe I felt did a beautiful job, the magician was very funny and the comedian was not. I was disappointed with the Main Dining Room food. I felt that the 2 times I went there my seafood and poultry were both way overcooked and under seasoned. My creme brulee (my favorite) did not have a hard shell and barely any sugar to make it the hard shell. Tamarind is a must to anyone going on this ship. It was delicious and the servers and staff went above and beyond to make it the best dining experience we had the whole time. Read Less
Sail Date: March 2019
Holland America, review of cruise 3-30 thru 4-07-19 I decided to go on a cruise for my 60th BD and chose Holland America. We drove down on Saturday with Sylvia, Michael and Mary and landed at Edgewater/New Smyrna Beach. Went to the ... Read More
Holland America, review of cruise 3-30 thru 4-07-19 I decided to go on a cruise for my 60th BD and chose Holland America. We drove down on Saturday with Sylvia, Michael and Mary and landed at Edgewater/New Smyrna Beach. Went to the Garlic for dinner, it was fantastic. The next day we drove the 3 hours to Fort Lauderdale. We made it to the ship where Heaven awaited. Rizky and Jo took excellent care of our cabin!!!!!!!!!!!!!!!!!! They knew our names and worked so hard! We went to the Pinnacle restaurant that first night. The next day we were at Sea where I found that JR made me an excellent bloody Mary on Deck 10. Then we had the OCEANSIDE BAR, DECK 2 with Rommel, Jeorge, Reul, Bernardo ( the manager) take great care of us the next 7 nights.. The next day we were at Turks and Caicos where we went Whale watching. We saw 3 sets of whales! The next day was my BD, we sailed into San Juan and went to the Spanish rooftop bar at the top of Hotel Milano where we had Mojitos. That night we had dinner at Canaletto I spent all day wearing my Tiara and everybody calling me “Princess”. Thursday, we sailed into St. Thomas where we picked up our tour to Mountaintop. Banana Daquiris were amazing and the shopping was the best. Friday was a day at sea, we had breakfast on the LIDO DECK/Buffet which is where we had breakfast everyday. My husband jumped up and left his phone, but, Agung saw it and made sure we got it back. While we were having lunch, Nino, Assistant Beverage Manager asked if he could get me anything? I said I would love an unsweetened ice tea and he ended up getting me 3!! It was so kind and Jeff also helped as I am disabled, this meant a lot! Dinner at Tamarind Saturday was at half moon Cay where we spent time on the beach from 10 to 2. It was beautiful but it was HOT! dinner at Tamarind Sunday, we docked and were at the car by 9:00AM. We drove back 8 HOURS. Steak and Shake was lunch and we were back by 5:30pm. Read Less
2 Helpful Votes
Sail Date: March 2019
The Good: Room Steward did a great job. New ship. Clean and bright. Theatre: Dance group was very good, as well as the magician. America's Test Kitchen. Veteran get together. Nice Shower. The Average: New ... Read More
The Good: Room Steward did a great job. New ship. Clean and bright. Theatre: Dance group was very good, as well as the magician. America's Test Kitchen. Veteran get together. Nice Shower. The Average: New musical theme. Music piped in everywhere. Not a quiet public place on the ship as they don't have a dedicated library. If you like noise=great. No chairs on the promenade. The promenade is narrower, so it's walkable but no sitting area. Food: Nice presentation, but more of an Asian bent. If you're expecting a big steak or lobster you will be disappointed. Needs improving: Embarkation: SLOOOOOW. The excuse was the computers were slow. I booked a suite and there was no priority as promised. Disembarkation: The WORST. Ship arrival was late. People all standing around the single exit point. People cutting in line in front of the expedited group. Cruise director did nothing about it. CHAOS. Wine prices. Come on, 17 dollars a glass for Chateau St Michelle Cabernet? Daily Activities: Not a lot of organized activities. Comedian: How long can we make jokes about farts before it gets old. Private Island: 2 ships in at the same time. Crowded. Overall: I enjoyed the cruise, but it both started and ended on a sour note. Read Less
Sail Date: March 2019
We are quite loyal to HAL (4-Star Mariners) and wanted to go on their newest ship. We also liked this particular itinerary. Our back aft suite was wonderful. I gave dining five stars ... but we only eat in the Pinnacle (and once in ... Read More
We are quite loyal to HAL (4-Star Mariners) and wanted to go on their newest ship. We also liked this particular itinerary. Our back aft suite was wonderful. I gave dining five stars ... but we only eat in the Pinnacle (and once in Tamarind) so can't say much about the dining room. The Pinnacle has added new items to their menu which were wonderful. Finally, they changed up their desserts! Yea! We just like eating in the specialty restaurants and not the dining room. Being 4-star Mariners we get it for half price. The new Pinnacle had its tables layed out oddly ... miss the nice window booths on the prior class ship. What I didn't like: this new ship (and the Konningsdam) does not offer breakfast in the Pinnacle for suite guests! They have changed it to "Club Orange" which originally was going to be Culinary Arts Center dining venue but tanked on other ships. So CO is a more casual, cafe-type restaurant. Also, anyone can use Club Orange if they want to pay $50 per day per person which also entitles them to expedited boarding/disembarkation. Don't like this. Suites guests pay a huge price and this Club Orange thing isn't right. Another weird thing: They have new scanners for luggage and my hot curlers were pulled as dangerous! Really??? The Indonesian guy kept calling them "hot plates." I don't think he knew what they were! I've been on 21 HAL cruise and never have my curlers caused a problem. They do not get very hot -- not even close to a curling iron's heat. What's next? No curling irons or flat irons or hair dryers??? Steamers were taken away, too. And, or course, clothes irons. I did get mine back on day 2 thanks to my suite concierge who explained what they were. MAJOR HASSLE! The music venues were very nice but wish the violinists had better times. We always missed them due to our dinner hour. Loved the Gelatto! Many people complained they had to pay $1 or $2 ... but we didn't mind. It was wonderful and no line because people were too cheap -- lol. Half Moon Cay (always beautiful!) was way too crowded as the Konningsdam was also there. Too many people!!! And - to get the tender back to the ship we had to wait in huge lines in the hot sun. It took at least an hour to get our tender in a long line that looked more like Disneyland. HAL does have a lot of seniors but we don't mind. Would rather have them than hundreds of kids running around. All in all, wonderful time. Ship is gorgeous! Would love to go again. Read Less
4 Helpful Votes
Sail Date: March 2019
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room ... Read More
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room was very nice, room attendants were friendly and great. Sea Days around the pool were not stressful - complete opposite of Oasis, or any other ship we've been on. No militant record keeping on towels, food on the Lido deck was not bad, Tamarind ($25) was excellent. Not good or bad - the average age of passengers skewed toward over 65. I believe there were 200 or less, kids on the crew - I'd prefer a younger crowd - maybe that would have given us more activity options? The bad - Dining Room - everything about this was bad. Food was mundane, service was horrible - they have, what seemed to be, thousands of servers running around like bees in a hive, but for a normal sitdown dinner, it was a 1.5-2 hour process. We ate in the dining room the first night and one formal night, then avoided it at all costs. Embarkation - this was horrible. They checked you in, then they gave you a boarding group card with a number on it. Our number was 26, when we sat down, they were on number 6. So after having checked in, we sat in the terminal and waited for about 45 minutes. Half Moon Cay- we were one of two ships hosted that day- and it was obvious that they were not prepared for more than one. Full disclosure - we had a villa with a butler and were able to avoid the food lines - but we went to look and it was nuts. At least 100 people in line, and it looked like something out of a prison camp. To get back on the ship, we left at 130 (final tender was supposed to leave at 230) - from the time we left our villa to the time we got back to the ship was 1.5 hours! During this time, we stood in a line that envied a Disney Park line, with zero information from the crew, no offers of water or anything else - just a freaking nightmare. No mention of it that evening from the Captain or Cruise Director. Cruise Director - the running joke was whether he was even on the ship! We saw him one time over the 8 days we were on the ship. He came on with messages that seemed to be pre-recorded - and offered virtually zero information. On the last day, we signed up for early walk-off Disembarkation - since we had an early flight. We sat in our room until 715 with absolutely no information from any of the crew - went down to the second floor at 730 and found 90% of the passengers in line to get off the boat as well. It was a huge mess. At 745 the Cruise Director finally came on and said that they would begin Disembarkation soon and in the meantime do not congregate near the exit - we all laughed, because there were over 1,000 people listening to that directive congregated near the exit. It was fun to be on a new ship - but there are too many better choices for us to ever sail on this line again. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise because it worked out as a back to back cruise after we got off the Regal Princess at the same port. Also, we were on the Koningsdam (sister ship) last year and we liked the ports it was going to. As always, the ... Read More
We chose this cruise because it worked out as a back to back cruise after we got off the Regal Princess at the same port. Also, we were on the Koningsdam (sister ship) last year and we liked the ports it was going to. As always, the food was excellent in taste, quality and variety we experienced before on Holland America. The ship was extremely clean in the well appointed cabin as well as all the common areas. Staff, crew and officers were so very friendly, courteous and helpful. The entertainment in BB King's lounge and the Rolling Stones lounge were very good but so disappointed in the piano lounge duo who sang off key and their voices did not compliment each other. We saw such a better duo on the Koningsdam last year. We enjoyed the entertainment in the main theatre but it would have been so much better if there had been more use of the theatre throughout the week. The movies under the stars and in the staterooms were recent and a good variety but there really wasn't a lot doing after 10:45 pm unless you went to the Casino, which we did not. We were disappointed in the embarkation procedure in the terminal waiting room, which appeared to be quite chaotic with older staff not knowing what to do and not agreeing with other staff. Even though Holland America has a very good product, we have decided that we will probably not be sailing with them again as we found the cruise to be too boring for us. Read Less
2 Helpful Votes
Sail Date: March 2019
We are a 30-40 year old couple celebrating his birthday. I love music and food. He loves computers and movies. This boat (ship) featured cooking classes, Microsoft computer application classes, a live rock band, a live blues band, a string ... Read More
We are a 30-40 year old couple celebrating his birthday. I love music and food. He loves computers and movies. This boat (ship) featured cooking classes, Microsoft computer application classes, a live rock band, a live blues band, a string quartet, and a dance troupe. It was a perfect fit for us. We experienced an interior cabin. Our voyage visited the western caribbean: Jamaica, Grad Cayman, Cancun, etc. It rained at the private island. We selected the anytime dining. We did not make reservations. We simply showed up at our desired time and checked in with the hostess who then had a staffer take us to a table. 10 minutes was the longest wait we experienced. We generally dine early. The pacing of the meals varied each night. After one delayed dining experience, we simply warned the future servers of our plans or asked if we would be able to make it to the 7 pm show and then we had no problems getting in and out of the dining room. The food was of high quality. Being new to the Paleo / Lectin-free diet I was concerned about my dining options. Luckily the buffet salad bar has a variety of toppings and proteins. I thoroughly enjoyed my daily salads made from a variety of my selected greens. Most of the buffet stations were staffed by servers and limited contamination by guests. I loved the daily pavlovas. The ice cream station was popular with guests. We fell in love with the daily tea parties that were offered for no additional fee. I wish a variety of teas were available. Some guests desired coffee. I enjoyed the variety of scones and toppings and sandwiches and dessert. High tea was offered twice on our 7 day cruise. That was where a variety of desserts and sandwiches were placed on our table and not served by rotating servers offering their items. Embarkation was a breeze. I have never checked in so fast. This was our first time traveling with this cruise line so we did not have any special status. We just got in line showed our passports, took out ship ID card photos and waited for our boarding groups. The process was much smoother than on other cruise lines I have sailed with multiple times. The pool area closed early at about 9 or 10 each day. Movies were shown in the pool area nightly. The nighttime food bar featured a variety of food items such as pizzas, salads, popcorn, and wings. The library was a nice area to lounge in. Books were available as well as games and puzzles. The full pane windows made the library a prime area for ocean or port viewing. The art gallery showcase a variety of photography. Nightly entertainment in the theater included a dance troupe, a comedian, and an illusionist. The ship also offered wine tasting classes and enrichment sessions about many of the ports and sailing. We took the galley tour of the kitchen for no additional cost. We did not take the chance to try any of the specialty dining. The majority of cruises were of the retirement age. Some families cruised due to the spring break timing, but there were not many kids aboard during my voyage. The ship seemed to cater to a senior crowd, which is great for relaxation. Read Less
1 Helpful Vote
Sail Date: March 2019
We love the Caribbean destinations and have had good experiences with HAL. The ship is beautiful with art and flowers everywhere. It sails smoothly and with great comfort. Our Vista Suite was a great choice and only slightly more money ... Read More
We love the Caribbean destinations and have had good experiences with HAL. The ship is beautiful with art and flowers everywhere. It sails smoothly and with great comfort. Our Vista Suite was a great choice and only slightly more money than a Veranda Cabin. Embarkation was fast and courteous. From the start we knew that the food was the best we ever got on a cruise ship. The crew was friendly and efficient. The entertainment was mostly good with a new theater in the round main showroom and super dancers. The comedian act was unfortunate but that can be fixed. Music everywhere with something for everyone. An Adults Only pool along with a main pool with a glass roof in case it rains. Nice lectures and Country Kitchen events. The usual Shore Excursions and ports of call. We didn't much care for Ocho Rios but no big deal because we're not much for shore excursions. Many dining options but food in the Main Dining Room was so good we didn't go to extra charge offerings. Easy disembark wheeling our own luggage. If you miss the Skeet Shooting or the Baked Alaska waiters marching around the dining room this ship is not going to provide that. Good value and worth going. Passengers tend to be more Seniors. I'm a Seniors and I believe everyone wants to be one. Read Less
3 Helpful Votes
Sail Date: March 2019
new ship. noisiest doors i've ever experienced. can't rate the rest of the cruise. feel like i'm in the gulf war war with daisy cutters dropping by the minute. INSTALL DOORS THAT CLOSE WITHOUT SHOCKING HALF THE BOAT!!!! ... Read More
new ship. noisiest doors i've ever experienced. can't rate the rest of the cruise. feel like i'm in the gulf war war with daisy cutters dropping by the minute. INSTALL DOORS THAT CLOSE WITHOUT SHOCKING HALF THE BOAT!!!! can't even opine on the rest of the cruise it's probable fine. i've developed a horrible fear of returning to room. i own the best earplugs and the vibrations penetrate them. for a new ship the fare was surprisingly low, you get what you pay for i guess. need to upgrade my cruises i suppose, the guests are surprisingly blue collar and a little rough. one guest exploded and threatened a passenger for touching his stuff by the pool. pretty rough trade. good portion of the guests are here to exploit the unlimited food and the location of the gym is not known to these folks. nuff said Read Less
1 Helpful Vote
Sail Date: March 2019
This is HAL's newest ship in the fleet for the Pinnacle Class series of ships. The performances in the panoramic World Stage Theater were amazing, You had to get to the theater at least 30 minutes before showtime or you ... Read More
This is HAL's newest ship in the fleet for the Pinnacle Class series of ships. The performances in the panoramic World Stage Theater were amazing, You had to get to the theater at least 30 minutes before showtime or you couldn't find a preferable seat for 2 or more guests. The dance production team One Step was so professional. Also a BBC Earth show called Blue Planet was just like being underwater in a submarine watching all around you fish swimming and enjoying their underwater adventures, The Music Walk of Stones Rock Room, Billboard (double pianos) and of course B.B. King's Blues Club. A wonderful experience for all ages. Something for everyone. The dining rooms were very modern with very adequate lighting and decor. The service staff in the dining rooms were always happy and couldn't do enough to try to make you happy and very satisfied. The food was very good also with many choices and you could always ask the wait staff for any advise on your choices. In the Lido Buffet, we enjoyed the morning pastry of sticky buns. The day always had to start off with a sticky bun and coffee, then breakfast. Read Less
Sail Date: March 2019
We normally sail with Royal Caribbean but this cruise opportunity came up at a thousand dollars less expensive for a similar itinerary so we gave HA a try. We were not disappointed. Nieuw Statendam is a brand new vessel which carries ... Read More
We normally sail with Royal Caribbean but this cruise opportunity came up at a thousand dollars less expensive for a similar itinerary so we gave HA a try. We were not disappointed. Nieuw Statendam is a brand new vessel which carries around 2700 passengers. There are not a lot of superfluous amenities (from a 60+ perspective) so mostly 50+ passengers. Our ocean view cabin was small but laid out such that nothing was in your way getting around. The bathroom/shower were surprisingly large with a glass walled shower with nice amenities (shampoo, conditioner and body wash). Our cabin was between midships and the bow and was very quiet with quick access to the theater and also to the fabulous Music Walk which included a Rock bar, a Blues bar and a double piano bar which alternated sets throughout the evening. The music was varied and outstanding. There were classical music show in the afternoons as well. The stage shows were new as the ship does not have a traditional stage with an orchestra pit. Only massive screens that surround the whole venue. The first dance show was cutting edge featuring six dancers with no singing in an elaborate presentation showcasing the dancers' talents as well as the advanced technology of the theater. It drew standing ovations from the attendees. The second show was less spectacular but enjoyable. An illusionist wowed the audience with his skills in another show and a comedian also performed. Food was excellent at the general Lido buffet with numerous choices for all tastes. Some food kiosks prepared fresh hot food (Thai wok, omelets, pizza, hot dogs, deli sandwiches) for those willing to wait a bit. We dined only once in the main dining room and it was excellent. We did not try the specialty restaurants. Shore excursions were well organized with departures from the ship well supervised by the crew/cruise director such that we always knew where to go and what to do for our excursion. First visit was to the private beach leased by HA, Half Moon Cay, Bahamas. A lovely spot with lots of beach chairs available. A complimentary buffet was offered to the passengers at the beach. In Jamaica (Ocho Rios) we did river tubing which was excellent! In George Town, Grand Cayman, we did a short trolley tour and then went to Seven Mile Beach using the local bus service which was reliable and inexpensive ($5 per person return). Lunch at a beachfront café was about $75 US but great view and WiFi. Last stop was Cozumel. Just a beer and some shopping there. Transfer from Port Everglades to FLL was well organized by HA and stress free. We will definitely seek other occasions to sail on Nieuw Statendam again. Embarkation in Fort Lauderdale can be harrowing given the traffic at cruise departure times especially if you're trying to return a rental car. Make sure you fill up well outside of downtown as getting to a gas station in the rush hour traffic could take an hour there and back. Because Nieuw Statendam has a casino which allows smoking, the smell of smoke can permeate other public areas such as the Music Walk. Why the casino wasn't hermetically sealed and separately vented on this brand new ship is beyond me. Read Less
1 Helpful Vote
Sail Date: March 2019
We've generally had good cruising experiences on HAL. Our first cruise with the line was more than 10 years ago on the Eurodam, which we sailed on again more recently after its refurbishment. We've sailed the Koningsdam, ... Read More
We've generally had good cruising experiences on HAL. Our first cruise with the line was more than 10 years ago on the Eurodam, which we sailed on again more recently after its refurbishment. We've sailed the Koningsdam, Westerdam and others as well. Overall, each provided us a solid, enjoyable experience that kept us wanting to stay with Holland. This cruise experiences on the Nieuw Statendam was different... some good, some not so good. THE GOOD: As expected, the ship was beautiful. It's new, so - as expected - public areas and the cabins were clean, fresh and sparkling. HAL's newly expanded music theme was evident in its interesting hallway art and with its new Rolling Stones venue. BB King Blues band rocked the house. Good, energetic vibes. The overall demographic was much different too. Not sure if it's because it was Spring Break, or because of expanded music entertainment choices, but there was a different (and, IMO, better) "population" mix on this cruise. The passengers on most previous HAL's we've been on seemed quite old/elderly. No so at all on this cruise. THE BAD: Service on the Lido Deck has slipped noticeably. We often had to track down staff to get: tables cleared, silverware, coffee, water, etc. Not good. The food on Lido seemed to decline in quality too. Glad I like Asian/Indonesian food because that became my "go-to" choice pretty much every day. Desserts looked pretty, but weren't all that tasty (except in the Dutch Cafe - mmmm). Another oddity: the ship was full, yet invariably food in Lido was only available on one side. The other side was closed completely. Led to long lines on occasion. Also, it seemed odd to us that a Lido would close entirely after lunch until dinner. I believe HAL used to offer at least fruit and small sandwiches for those wanting a mid afternoon snack. No longer! Cocktails in the BB King Blues Club were a joke. We ordered a drink ONCE because the quantity of liquid in our drinks barely coated the bottom.of the glasses. We had a cabin with a balcony. It was nice, though it sermed smaller than the same class of cabins we've had before on Holland. We had to walk through the Casino to get to various places on the ship and the smell of cigarettes was nasty. I thought that Holland was a non-smoking line. Wrong. Read Less
Nieuw Statendam Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Value For Money 4.5 0.0

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