547 Celebrity Edge Cruise Reviews

The Good. Our stateroom is magnificent (Aqua Class). The theatre is outstanding. The food and service in the restaurants is up to Celebrity’s usual standard. The entertainment is very good. The Bad and the Downright Ugly. ... Read More
The Good. Our stateroom is magnificent (Aqua Class). The theatre is outstanding. The food and service in the restaurants is up to Celebrity’s usual standard. The entertainment is very good. The Bad and the Downright Ugly. The pool area and deck space are OVERCROWDED with sunbeds jammed together in rows. The public spaces are OVERCROWDED with people racing to grab seats . On Millenium and Solstice ships the sundecks extend to the very front of the ship and there are loungers on the promenade deck. This is not the case on Edge. At least one third of the sundeck is taken up by suites and their facilities. There are no loungers on the promenade deck. There is no Sky Lounge. The design of the bars is awful. There are 2 open air bars on deck. They have no shade and one of these bars closes at 19.00. The Magic Carpet is often closed when the space is used as a fee paying ($95 pp !!!) restaurant. Otherwise it’s difficult to get a seat. The casino bar is a typical casino bar. The Martini Bar is set in a windowless pit. The Club is an airless windowless black box. The table service in all bars is almost non existent! Blu Restaurant - service and food excellent but location of the restaurant (looking out at a lifeboat station) is the worst on this ship and the fleet. Confidentially - some officers and crew confirm these observations I have raised all these concerns with the Guest Services Manager. However, there is nothing she can do about the design of the ship. I have asked if , for the second week cruise, we can pay to upgrade to a suite. Non are available. Xfer to another ship - not possible. cancel the 2nd week and receive a refund. Not possible. At present we are considering walking off the ship and taking the “hit” on its cost. The design of this ship is SERIOUSLY FLAWED eg one officer commented “the bars have been designed by someone who has never been in a bar”. Read Less
Sail Date February 2020
We chose this particular ship on this particular date as extended family were going and asked us to join them. We had a great time overall and are glad we went. Embarkation was seamless and speedy, we arrived at our chosen time, ... Read More
We chose this particular ship on this particular date as extended family were going and asked us to join them. We had a great time overall and are glad we went. Embarkation was seamless and speedy, we arrived at our chosen time, flew through the process, and we were in our cabin in less than 30 minutes of drop off. Dining was a pleasure even at the busiest times at the Oceanview Cafe, which was exceptionally good for a buffet. Loved Fine Cut and their ribeye and Dover Sole. Since it wasn’t a specific school vacation time we had a decidedly older population on the ship with maybe 10% of passengers using a cane, walker, wheelchair, or scooter, which made it a little tight in narrow hallways. My only negative is our cabin: while perfectly located it’s banging, clanging, and cracking noises marred our sleep. Most likely the cabin is on a construction seam and the blowing wind and waves caused the ship to rock unevenly. I did not complain as I didn’t want to change cabins. Read Less
Sail Date February 2020
Wrote this mainly for the cabin review, see below. We were more than pleased with the Edge - great job, Celebrity! General "stuff": >Sinks for handwashing are present at entrances to the buffet, but many people ignore ... Read More
Wrote this mainly for the cabin review, see below. We were more than pleased with the Edge - great job, Celebrity! General "stuff": >Sinks for handwashing are present at entrances to the buffet, but many people ignore them. Hand sanitizer is available everywhere in public places...again, often ignored. Many food stations, all excellent and could eat there at any meal and have just as good food as offered in the restaurants. Each of the 4 restaurants had wonderful offerings...some of the better food we've had on any cruise. >Public restrooms had automatic doors. Several were private single stall ones, which seemed odd. There was no green/red marker on the stall doors to indicate usage, but rather the handle bolt/screw would be up (stall empty) or sideways (stall in use). There were both actual cloth hand towels and paper towels for hand drying. >2 elevator banks, one at either end of the ship, 6 elevators each and quite efficient. White lights around them change upon arrival of the car...green says it's going up, red is going down. Inside the car, across the top of the door, is a menu of what floor has what venue; time and temperature is displayed on the control panel. Venue directional signs and ship layout "you are here" signs are in each elevator bank area, as well as throughout the ship and aft/forward is noted, as well, to assist in getting you where you are headed! >The entire inside of the ship is smoke free - yes, the casino is smoke free! The "magic carpet" was a great place for a drink over the water; while we were scheduled to have dinner there, it was cancelled due to bad weather. >The shows were fabulous and we could only wish to have a touch of the energy those performers have! We enjoyed the round stage concept and light shows that went with it. We never got to the show in the Eden area. Recent and still showing movies were shown daily in various areas. >The female captain was a treat...she added pleasant touches to the daily announcement and was quite visible about the ship, mingling with the cruisers. The cruise director and all staff members were fantastic! Read Less
Sail Date February 2020
My wife and I have sailed on Solstice Class before and decided to see if the Edge was all that Celebrity said she was, despite a lot of negative comments / reviews by those that had sailed on her. I like to keep things short and to ... Read More
My wife and I have sailed on Solstice Class before and decided to see if the Edge was all that Celebrity said she was, despite a lot of negative comments / reviews by those that had sailed on her. I like to keep things short and to the point to here goes: PROs: We sailed in a Sky Suite. Love our cabin with the bed facing the water. Our stateroom attendant, Benedict was fantastic. The room was always clean and freshly appointed. Bathroom was fantastic. I loved the size of the shower area. Dining: Luminae was amazing as always. Service and food quality did not disappoint. Gynna always had a friendly smile for us and called us by name after the first day. I cant say enough positive things about our waiter, Tresi, her assistant, Elena were both amazing and did everything they could to make dining a wonderful experience. Our Sommelier, Yan, was outstanding. We are not very picky wine drinkers, my wife likes sweeter whites and I enjoy reds. She made recommendations and we took her advise every time. A most wonderful experience every time we dined there. Retreat Lounge: At first I was disappointed that there was no bar inside the lounged, especially since our first two sea days were very winding. But then I discovered Brandon and things changed greatly He was always there and always made a point of stopping by to make sure we did not need anything every time he saw us in the lounge. Lunch at the Retreat Bar was also fantastic. The 'sliders' they brought out and passed around even pleased my wife. CONs: Drinks & More - while it made grabbing anything from the refrigerator in the room quick and easy, I was a little disappointed that all of the items Celebrity says are available in the Mini-Bar were not initially stocked in our room. The hotel staff should pay closer attention to what is supposed to be in the rooms and make sure it is actually there. Why is it contingent upon customers to tell the Butler and or stateroom attendant what items are suppose to be provided? Shower: The cord needs to be just a little longer on the shower head. Was was unable to raise it as high as I felt it needed to be so I would wash my head without having to bend over (and I am only 6-foot tall) Furniture: Found the coffee table in our Sky Suite to be too low to be used for anything other than a place to put our feet or other items. Would be nice to be able to eat a meal in the suite without having to use our laps for a table. Balcony: I found the balcony to be too 'short' While there was a lounger on our balcony, it would only fit sideways so you had a choice of facing fore or aft and therefore did not use it at all. Disembarkation was a nightmare. Terminal 25 has become so dependent on the facial recognition system that when it fails, as it has done for our disembarkation, the resulting lines made for a very disappointing experience. One last note; Be prepared to do a lot of bending over. I am not sure why but all of the sinks in the public bathrooms and in our cabin seemed to sit lower than was I recall from other cruises. The soap dispensers in the public bathrooms are recessed such that you cannot not even see them unless you bend down and look underneath. Granted that after a day or two you get a feel for where they are without looking but I found it impossible to stand up straight to simply wash my hands. All in all we did have a wonderful cruise and have booked another sailing on Edge. Read Less
Sail Date February 2020
We booked a Costco Kirkland Signature Culinary cruise on the Celebrity Edge. We booked in a year in advance after hearing about how wonderful the Edge was. The ship did not disappoint. Our cabin, with the innovative, balcony was the ... Read More
We booked a Costco Kirkland Signature Culinary cruise on the Celebrity Edge. We booked in a year in advance after hearing about how wonderful the Edge was. The ship did not disappoint. Our cabin, with the innovative, balcony was the best cabin we have ever had (17 cruises total) and the bathroom was also the best/biggest. We loved the Infinite Balcony! The glass could go down; you could close it and still have a full floor to ceiling view; you could sit on balcony and watch tv; you could close window and pull shade down making it darker for sleeping; or you could close the opaque french doors...so many options and it will be tough to go back to a regular balcony on next cruise. Suggestion: check to ensure your mini-bar is correct when you board, our's was not. The bedding was so very comfortable! Try to get a cabin with the bed near the balcony. Side note, I think the Edge would be ideal for Alaska sailings. We were celebrating our anniversary and received a nice sign on the door and a heart shape and rose petals on our bed. Our steward, Mary, was outstanding! As usual, the service on Celebrity was top notch; no complaints or suggestions for improvement. The dining in the 4 main dining rooms was very good. However, the meals did not seem as good as when I sailed on Celebrity before, 6 years ago. They were able to accommodate my wife's dairy food allergy, but this is the first cruise that we have been on where there isn't a primary person assigned to take care of her meal orders and this was disappointing, but it was handled OK. We did not try the specialty restaurants that they push daily, because of the $55 pp cost. I was happy to see that they enforced the dress code and saw a guy turned away from b'fest in the MDR for wearing a tank top. The entertainment in the Theater was hit or miss....loved Vox Fortura and Hype, not impressed with Colours or Kalidescope (sp?) and the comedian was good. Live entertainment around the ship was good, but wished there were more and more at the Rooftop Garden area. The entertainment at Eden was just a waste of time. One night we waited 30 minutes for the acrobatic show, only to be told at 7:30pm that they had to cancel it because the ship was moving too much - - nice that they made us wait 30 minutes and then it was too late to get a seat in theater. ugh. Even though there are only 6 bars on board do not miss the nighly 'show' by the bartenders at the Martini bar!!! Speaking of drinks, the prem drink pkg allowed me to have Buffalo Trace, Woodford, and McCallum and my wife, Gray Goose. However, otherwise, they could improve on their selections of booze, especially rums. The Old Fashion from Eden was worst Old fashion I ever had. haha Boarding the ship took about 10 mins from curb to setting foot on the ship and we carried off our luggage at 7:30I This isn't a cruise for children IMHO, we saw maybe 10 kids on board. there were very few minorities but it seemed popular with LBQTQ. There were a lot of international cruisers. Love the gym being open 24 hrs. There is a very nice jogging/walking trail but guests use it for whatever and you have to dodge and avoid them. the jogging trail goes thru deck 16. One time while running on the trail, we had to dodge the cruise director as he was holding a dance class IN THE JOGGING LANE! The port I most wanted to visit was Costa Maya and we had to skip it because the wind wouldn't allow the ship to be docked safely. Shopping: too many high-end stores and the on-board duty free liquor shop was a joke. We visited with the Next Cruise staff and was unimpressed with what they offered and pretty much with the Next Cruise program. It is no where as good as NCL's program. Overall, loved the ship. However, this didn't crack my top 5 cruises ever (out of 17). Read Less
Sail Date February 2020
Celebrity, Celebrity, Celebrity.. You touted this ship as the coming of the Lord. Where do I begin? First off, I love most of Celebrity ships and have sailed on most of them. Celebrity sell,s cruise,s because of there reputation of having ... Read More
Celebrity, Celebrity, Celebrity.. You touted this ship as the coming of the Lord. Where do I begin? First off, I love most of Celebrity ships and have sailed on most of them. Celebrity sell,s cruise,s because of there reputation of having fantastic food.. So let's start with that. The food was great, no issue's at all. The main issue was going to 4 places to eat every night, unless you bought the specialty package. Problem number 1. No matter if you made reservations to any restaurant, you always waited to be seated, sometimes for 30 minutes.. Next..service in restaurants... Fantastic. We always ordered an extra entree to sample with no issue's.. Next.. Cabin's! We had the infinite veranda cabin.. Sorry, its not a veranda, not even close. They attached 2 sliding doors right past the couch and rug, placed some hardwood floor down with 2 chairs to sit on.. Its a rectangular window that opens up half way from the top to a cross bar that blocks your view.. Problem number 2. There is a cloth screen that is in front of it that has to be raised to lower the window, or closed for more privacy.. So you have to stand there and hold the switch while it slowly opened or closed. Than you repeat the same thing to open your half window..Now when your ready to close the so called veranda, you once again hold the toggle switch and the window slowly raises up making noise and struggling to close back up.. What a stupid idea. Making you stand there holding a switch instead of installing a simple button that did it for you.. Next, the Grand foyer. Most ships have this beautiful stairs that you walk down dressed up in your best attire to the bottom. Not on this ship. It has 2 stairs that lead you to, yeah you guessed it, a bar and a small dancing area.. Next, those bar's and the drinks that come out of them.. Unless you purchased a beverage package, either classic @ 59.00 a DAY, or a premium @ 69.00 per day, you can easily run up a huge tab in one or two days. Example,1 Pina Colada is $9.00, plus $3.00 gratuity, but! if you want a Baily,s say for instance, It,s a $1.00 more.. Celebrity, Celebrity, you have people pay for a drink package and still charge them $5.00 for fresh orange juice plus a gratuity.. Want a Cappuccino? Ha, It,s $5.00 plus gratuity, ridiculous! On sea day number one, the pool and the deck above where full of people sitting on there chairs if they could find one that did not have been saved with someones false teeth or prosthetic leg.. Bar servers? Ha, 1 person above pool deck struggling to take drink orders and 2, maybe 3 at pool, none of which could keep up for bar service .. Next up, entertainment.. At sea day number 1, with all those crowds sweating waiting for there drinks, it was around 230 maybe 3 pm when someone said, where is the music? It was dead silent for most of the day, sort of like a funeral setting.. Than finally, some female starts singing but most people where leaving to once again stand in line to be fed..Night entertainment.. In the Theatre it was average, but one of the best highlights was the four tenors Vox Fortura who sang opera twice that week, they where fantastic.. Excursions, Most cancelled because of bad rough seas, causing people who booked on there own to lose there money of what ever they where going to do when the ship sailed buy Costa Maya and headed to Cozumel. I,ll be back later with more.. Read Less
Sail Date February 2020
My husband and I chose this cruise because we really wanted to go on the Edge, having heard such wonderful reviews of the ship. Not only is it "cutting edge" but beautiful, modern, sleek, with great technology. We didn't ... Read More
My husband and I chose this cruise because we really wanted to go on the Edge, having heard such wonderful reviews of the ship. Not only is it "cutting edge" but beautiful, modern, sleek, with great technology. We didn't really care about the itinerary as we have been to so many islands in the Caribbean, we really don't get off the ship anymore. But we loved just being on the Edge. It has a very calming feel to it, even though there were activities going most of the time. We weren't bombarded with never ending lectures, sale a thons, bingos, card games etc. This is a more sophisticated ship. But, one of the highlights was Captain Kate McCue, an amazing young female Captain who welcomed each and every guest like friends, was very approachable and out and visible daily. She was even there at debarkation thanking guests and bidding them safe travels. The only negative was the internet....extremely expensive and very, very slow. This is our new favorite ship and we booked another cruise while on board. Can't wait to go again! Read Less
Sail Date February 2020
This is definitely high-end cruise on a very expensive ship. Overall experience is very positive but I guess taste differ... Pros: - Ship appearance and futures - Very good basic food both in cafeteria and assigned dining. - ... Read More
This is definitely high-end cruise on a very expensive ship. Overall experience is very positive but I guess taste differ... Pros: - Ship appearance and futures - Very good basic food both in cafeteria and assigned dining. - Fantastic Vegas quality entertainment, state of the art theater - A very professional crew, with captain Kate is a true celebrity and outstanding person - Very well handled shore excursions booked through the ship - Very comfortable cabins with a new balcony design - 1/4 mile outdoor jogging track - Transparent billing and set of technologies like face recognition and mobile app - Fast and easy embark/disembark Cons: -Nothing free on this cruise, I guess it is a new business model adopted by airlines and cruise companies when you have to pay for all extras... - WiFi expensive and limited by price category, basic costs $140 for one device and you cannot even watch video, you have to get to even more expensive category to allow streaming. The big confusion is a roaming, even if you technically still in US, for example in Key West, while on the ship roaming charges apply. You have to buy internet package to use your phone without roaming charges all the time while on the ship. I realized it too late and facing big charges from AT&T despite the fact I had an International plan which is not working on the cruise ship. - Beverages. There is no free bottled water on the ship. You have to buy an expensive drink package to get bottled water, otherwise it is $4 a bottle. Water still available from dispensers and is quite good despite the fact it is produced on the ship using desalination. -Gym does not have a steam room or sauna. Those available only through the spa at extra cost - While at sea ship is crowded - hard to find a chair - Terminal does not have any duty-free shops so if you plan to bring allowed wine to the ship (2 bottles per state room) plan ahead. And by the way, do not try to smuggle alcohol on the ship, security will confiscate it... - The shops are very expensive dominated by Tiffany and Cartier like... Read Less
Sail Date February 2020
We wanted to try a new modern ship . We love Celebrity this was our fourth cruise with Celebrity. This ship will probably not appeal to everyone. Very techy you benefit from an I phone, interesting features and once you learn a little bit ... Read More
We wanted to try a new modern ship . We love Celebrity this was our fourth cruise with Celebrity. This ship will probably not appeal to everyone. Very techy you benefit from an I phone, interesting features and once you learn a little bit how things work a lot of pluses you can communicate with other friends on the ship using your I phone. We were in concierge class we wanted a smooth embarkation and wanted to try the different restaurants so we did not go aqua class. You can control lights and temperature and the opening of the infinite veranda on the same control pad in the room. Very nice. Less lounges, the martini bar is different (no more ice) and not as exciting, The venues were streamlined. Not as much variety in the music also. We did not go to many shows but they have the club which is very nice and they had great acrobats. The division of the big dining room into 4 different places was nice. The service and food was excellent, in our party we have a vegetarian and a lactose intolerant very easy,They try their best to tend to your needs.. Raw on five was great The few lounge chairs sitting in the water in the pool are a great idea, wish it was a bigger pool. That said the infinite veranda may be appealing to some but we did not like it. We like to sit outside. In aqua class we were told that is all they have. Hope their new ship changes that. It makes the room bigger and is nice for some who want to be more enclosed. All in all it was a great trip. Read Less
Sail Date February 2020
I would consider myself a mid-term cruise approximately 20 cruises. The 2 lines of choice for us are Princess and Celebrity; however, we have done all the major cruise lines out of Ft. Lauderdale and Miami. We take my 80+ year old parents ... Read More
I would consider myself a mid-term cruise approximately 20 cruises. The 2 lines of choice for us are Princess and Celebrity; however, we have done all the major cruise lines out of Ft. Lauderdale and Miami. We take my 80+ year old parents and in-laws on a yearly cruise so I also like to give insights for that age range as well the complexities associated with traveling with some mobility issues. Positives: Embarkation/Debarkation: Yes, we needed a wheel chair for my father and upon entry to other ships we waited up to an hour, outside in Florida sun on hot stone benches for an attendant to maneuver us through check-in so we have some comparative data on this one. We walked into the air condition cruise terminal and received a wheel chair upon entry and was inline for elevator. While we waited in line for an elevator we were checked. Literally 15 minutes later we were in our room. Disembarkation was as smooth. Kudos to Celebrity and the Port Everglades staff for that excellent start and end of our trip. Food and Service: The staff was excellent particularly the dining room staff. We ate in the Normandie dining room for fixed seating. There was a glitch the first night as we were seated at separate tables but was sorted out very quickly by the head of the dining room. The Ocean Cafe staff was equally attentive and offered to help my father every time he came in to enable him to get his food. We didn't need the support but it was nice that the staff saw an older gentleman with some mobility issues and asked every time! A note on the buffet: I usually avoid like the plague because of the crowding, food borne illness disorganization and mediocre food. The handwash bar gives the first feeling of security versus the hand santizer defense (give me a papertowel and water which is better than sanitzer) . Food is under glass guards preventing people from coughing and breathing on it. It is well designed Oh and I did not sit at my table wondering what day the Nowalk virus outbreak would occur. Captain Kate and her crew: Kate is a rockstar for many reasons. The way I would describe it, she is the softer side (yet competent) to maritime law and approach. The fact she actually communicates her decisions is wonderful . We were diverted from Costa Maya due to high winds and she explained in detail. Just ok: Infinity balcony: Ok in concept but practically not that great. We got more room in the room but I miss the ability to connect balconies like on Princess. It is basically a very expensive window that opens. On other cruises we would sit on the balcony prior to dinner and have drink but if you do that while ship is moving it becomes like a wind tunnel and did I mention in port -you open balcony and there is no air conditioning so in 80 degree heat your room gets very warm very fast thus requiring you close it and rendering it a window. If you and whoever you share your room with are on different sleep schedules (I get up early) - your option is to sit in the dark or leave the room (same for those who are night owls). Deck/Days at sea: Super crowded, little to know shade and seating is all lounge chairs. This was hard for my dad to enjoy the deck because getting in out of a lounge chair is very difficult. Pro-tip: Found out you can request a chair on deck from the staff. Overall a good time and my parents loved it. Read Less
Sail Date February 2020
We booked this cruise to try Celebrity, and to try the brand new Edge and we loved it so much we booked the Apex while on board. We so enjoyed meeting our cabin steward, Carlos, he always had a smile for us and our cabin was always perfect ... Read More
We booked this cruise to try Celebrity, and to try the brand new Edge and we loved it so much we booked the Apex while on board. We so enjoyed meeting our cabin steward, Carlos, he always had a smile for us and our cabin was always perfect in every way. I think he is my favorite!! Thanks Carlos!! All food, and food service was fine, more than fine, from the Head Waiter to the Waiter to the Asst. Waiter and the Sommelier, we always felt well treated. My only regret is not eating more out of the Ocean View Cafe as they looked to have one of the best and healthiest buffets I've seen. Entertainment was fantastic, very talented artists, save for the Comedians. I did not like either of their style of humor. Had a nice walking tour in San Juan and then ate Mofongo at a nearby restaurant. It is a lovely dish. Can't wait to try it again. Tortola, we took an open air taxi tour around the island, a quick dip at a beach, a rum punch, then back to the ship. St. Maarten/St. Martin - took a taxi to Marigot for a yummy fried whole red snapper lunch and around the corner...chocolate croissants!!! We just strolled up and down the streets and headed back to the ship and the Solarium for the afternoon. Read Less
Sail Date January 2020
Ok...this will be a long review. This is not our first rodeo and with 60 cruises completed and being Elite at Celebrity and other cruise lines and being shareholders of RCL, the parent company of Celebrity we believe we know what's ... Read More
Ok...this will be a long review. This is not our first rodeo and with 60 cruises completed and being Elite at Celebrity and other cruise lines and being shareholders of RCL, the parent company of Celebrity we believe we know what's what. The ship looks nice on the outside and internal but its functionality is to be debated. Much wasted space. It is impossible to find a quiet place to sit in the mid section of the ship even when dinning in the expensive Fine Cut Steakhouse at $55.00pp on the 5th floor as the pounding music from the 3rd floor makes it almost impossible to hear conversation. The classic martini bar has been replaced by one that seats only ten people and is in a poorly designed location on the third floor. To get a martini one must get in line at one end as the ten seats were always full. Who thought that one up? Servers are around but hard to find. The 3rd floor dance floor is tiny and partly carpeted. What is this? Ten couples on the floor and it is crowded. There are steps leading up and down so it is a fall/trip hazard. We saw three shows and they went from average to poor to terrible. The Eden show is dark. What the heck is going on there? The show times at 7:30PM and 9:30PM make it very difficult to enjoy dinner if you are dinning at 8PM. As i mentioned before the $55.00pp uncharge for the Steak restaurant is improper. Princess only up charges $29.00pp for the same quality without the noise. Several other speciality restaurants are overpriced. Why pay a $20.00pp uncharge at LeGrand for a tuna sandwich when the same can be had at the beautiful Oceanview Cafe for free. Shaded seating on the main deck can be limited but of course you can pay for a covered cabana along the edge of the main pool. Who decided to put hot tubs up in the air with a hike to get there from the pool deck? As far as our Infinite Veranda stateroom goes we did not like it. The window slides down and worked throughout the cruise but we miss the traditional balcony since someone could still sleep in bed and the other could sneak outside and give a separation. There is no separation or curtain between the bed and the rock hard couch so if one person is up and the other is still trying to sleep it is a challenge. Who thinks it is a good idea to place the TV across from the bed instead of the couch?To watch TV, then a couple must be in bed. That is nuts! And the free movies are ok if you mostly like Marvel movies. The selection is poor. Of course for $15.00 you can rent movies. That is a ripoff considering what we paid to be onboard. Upon checking into our stateroom one of our robes had makeup on it. Also the bed covering for luggage on the bed was filthy and we removed it. The bed was ok but the pillows were hard as sandbags and we requested and received two soft pillows from our room steward. Sometimes we had difficulty in obtaining Evian water with our Premium Beverage Package. If not at the Martini bar the martinis were very small. Order two at a time once you get a servers attention. This they will not allow despite the fact that we paid a good price to the package. Now The good. Food in the four traditional restaurants as well as service was excellent and the places are beautiful. Our reservations for 13 people made months ago worked perfectly. The food selections and quality at the Oceanview Cafe were excellent. The organization there is well designed. We purchased a transfer to Miami airport and were to leave at 9:15AM but were left seated as the staff were trying to fill the bus with folks with flights after 3PM. It took a revolution by me and others to get us going. It took three hours to get us to Miami. Never again. Overall if it were not for the excellent food and service there we would rate this cruise as poor and 2*. We will not sail again on this ship. Sometimes designers get carried away and management does not pull them in and they all get lost in the trees. We think that is the case here. Read Less
Sail Date January 2020
My wife and I are Celebrity Elite members and have cruised nearly 40 times. We chose the EDGE because of the Caribbean location and we wanted to show two of our friends what a great experience Celebrity offered. We scheduled with our ... Read More
My wife and I are Celebrity Elite members and have cruised nearly 40 times. We chose the EDGE because of the Caribbean location and we wanted to show two of our friends what a great experience Celebrity offered. We scheduled with our agent two months before the cruise in January. We booked adjacent "Infinite Veranda" staterooms, but were unable to get Anytime Dining, which I thought was odd. We were assigned to a dining room and given a time (more on that later). I printed up the current list of "Elite" class upgrades which included a theater tour and wine discounts as well as a few cocktail parties and a daily cocktail hour. We had no issues with scheduling our shore excursions through Celebrity. Not being serious elitists, we were a bit surprised that there were areas of the ship accessible only to Suite Class customers. We had never experienced such selectivity on Celebrity or any other line. We specifically avoided "Blu" class as we had tried it before and found the experience dismal and the food awful. On arrival, embarkation was quick and efficient. We essentially walked on to the ship. The crew was friendly. We were surprised that our shore excursion tickets were not in the room and just assumed they would be delivered later. We had an invitation waiting for us for dinner in one of the four restaurants. The time was earlier than our scheduled time. Dinner the first night was well prepared and the menu interesting. The service was terrific, including the sommelier. We saw some literature about "touring" the 4 restaurants (cuisines were Tuscan, Mediterranean, Modern and French) and thought that the special invitation we received would be repeated nightly and looked forward to dining in the other locations, since the menus of all the restaurants were different. When an invitation did not arrive the next day, we inquired about the choice of restaurants. We assumed we could make arrangements to dine in any of the four, since we were given no preliminary choice in either dining location or time. That is when we learned that "touring" the four locations was not possible unless you stood in line and were assigned a time of their choosing - including being turned down. Reservations were not allowed!! We were then told that all of the menus were the same - a surprise since we looked at all four and they were clearly different, each having a "Specialty" section of its own. After standing in line at one of the other restaurants, we were rejected for seating that night and forced to return to our original assigned table and restaurant - again, assigned to us with no preliminary request for preference. We were NOT happy campers and so we did the natural thing - WE RAISED HELL!!! Much time spent on the phone and in line with guest relations. We finally scheduled a meeting with the maître d' and solved the issue by having menus of all four restaurants made available to us at our assigned seats each night. So much for the "Tour"...but at least the food was good. The experience was certainly not "guest-centric"! We thought about eating in the specialty restaurants, but all of them were closed to new reservations when we called on Day TWO of the cruise. While this was happening, the couple with us found that several of their pre-purchased "packages" were lost, despite their being charged for them. More time in the guest services line. Then we found that our shore excursions tickets were "lost" despite being prepaid. More time in line. Then we were refused drink service in the EDEN lounge because we did not have a beverage package. HUH??? MORE TIME IN LINE at guest relations. We were told this would no happen again. So far - so good, heh? A few words about the ship, even though it seems that we spent most of our time in line at guest relations. The "Infinite Veranda" was attractive and nicely functional. We enjoyed having the large window open. The bed was firm – a rock - with HUGE pillows. It was not really comfortable, but acceptable. The ship itself seems to have been designed for people with flashlights and walking shoes who aren't bothered by large crowds. The LED lighting cast a dark pall over most of the public areas. The elevators were mobbed - always. You could rarely get from one point to another without climbing stairs. The Magic Carpet lounge - a mobile "elevator" bar on the side of the ship - was closed all three times we tried to use it. They should have turned it into an elevator and it would have been more useful. There was inadequate seating everywhere, including the pools. I am used to being on large ships that don’t "feel crowded". On the EDGE, you definitely feel the crowd!! Entertainment ranged from a spectacular Motown group (Uptown Soul) and two very funny comedians to yawn-inspiring plotless "production" numbers, although the acrobats were very good. The small bar bands and solo singers were stymied by terrible acoustics, particularly in The Atrium. Services: We found that the wine discount for Elite return passengers was now confined to one bottle. The Backstage tour was cancelled because the theater production people didn't want tours. A ship's tour was to be arranged, but never happened. The drinks were very expensive, averaging $15-20. Our room steward was fine and did a good job. Our waiter, assistant waiter and sommelier were terrific. Indeed, they saved the day for the ship's horrible dining policies. Shore excursions: There were entertaining. We toured Key West on our own and had a snorkel trip in Cozumel (too cold) and a "lagoon" day in Costa Maya. We took the Elite passenger tour to Pedro Castle and Crystal Caves in Cayman and it was VERY GOOD. Disembarkation was VERY FAST, courtesy of facial recognition software and no wait for Customs unless you had something to declare. In summary, we wound up having a good time, but we had to "work at it". The cruise was marked by several annoying and completely avoidable issues that centered on ship design, failure to adequately inform passengers of policy and - let's face it - bad policies. We will cruise Celebrity again, I am sure, but not on EDGE class ships...and if their dining policy and poor communication becomes pervasive, we will confine ourselves to other lines. I hate to say that, but we were quite embarrassed to invite friends to cruise with us on a "topflight" cruise line, only to spend hours in line at guest relations working out the bugs in the line’s new policies. The experience was not guest centric. Had we not been experienced cruisers, it would have been a miserable experience. Read Less
Sail Date January 2020
 We are just two weeks off of Edge and there is a lot to like.  The embarkation process was about as close to perfect as possible.  Boarding is good but there is a pretty good hike up several levels on ramps.  The infinite veranda ... Read More
 We are just two weeks off of Edge and there is a lot to like.  The embarkation process was about as close to perfect as possible.  Boarding is good but there is a pretty good hike up several levels on ramps.  The infinite veranda makes your entrance to the cabin dramatic with its outside view as large as the width and high the cabin.  Very attentive stateroom steward. The complimentary sparkling wine was good; the canapés were, generally, awful. Few people cruise to watch TV but the provided screen was deluxe and, perfectly, positioned to, comfortably, watch in bed. On arrival of our luggage there was no heavy duty mat to protect the bed from dirty luggage so we put the dirty luggage on the chaise style couch while emptying. We both use Cpap and the end tables were a bit small, especially, the one where the phone was placed. The bathroom is the best I’ve seen (never stayed in a suite). It is large and good shower. The closet is a little short of space for long hanging items. We were, initially, stuck with late dining but got switched to early and wait listed for select. There was no obvious indication on our documents or sea passes as to what our dining assignment was once on board. I spent a while getting confirmation that we had gotten select. We were never able to make reservation on the app. On about half of the dinners we had a ten to thirty minute wait. They could use some reconfiguring of the wait area with more seating. The nearest bar is pretty far away on one level. On the other dining level the customer relations area is the same distance for more seating. We spread out our dinners between the four dining rooms. The food was excellent. Some of the portions were, unusually, large. Service was very good. Some were excellent. Buffet was good for breakfast and lunch with a large selection. We aren’t big on entertainment but we saw Revelations so we could check out the Eden creatures. It was strange but entertaining. The seating for this presentation was awkward. (same for the Cirque like show in The Club). We didn’t dine in Eden so, we never saw the “creatures” anywhere else. Didn’t like the muster drill at all. Our station was in the hallway by the shops. There was very little seating and very disorganized. The ship was organized so we never were in a crowd. There were plenty of places to be alone. We didn’t spend much time on the magic carpet but it was kind of meh. Not bad but not that exciting. It can be very windy sometimes and very sunny as well. Captain Kate is a breath of fresh air. Not only the first female but also, my first American captain. She is very visible and even saw us off the ship appearing half way down the ramp on debarkation. Having her hairless cat onboard was strange but nothing wrong with that. I go onboard expecting to be pleased with the experience and was not disappointed. It is a beautiful and different sip and I recommend it. We were in cabin 12195 by the way. It was a good choices. Read Less
Sail Date January 2020
I didn’t expect to like the Edge. My husband and I have been on 26 cruises, several with Celebrity. The reviews for this ship were very mixed, and I was quite skeptical. It turns out that I was pleasantly surprised. Before you go, ... Read More
I didn’t expect to like the Edge. My husband and I have been on 26 cruises, several with Celebrity. The reviews for this ship were very mixed, and I was quite skeptical. It turns out that I was pleasantly surprised. Before you go, make sure to download the Celebrity app. You can get a lot of information there, everything from deck plans to menus to daily activities. You can even make dinner reservations. Make sure to do your check-in with the app, as this will make your boarding seamless. You’ll find that the wifi on the Edge is actually pretty good. Embarkation was a breeze. We arrived at the terminal at about 10:30 and were quickly through security. Check in by an employee with an iPad made the process fast, and we were seated for about 15 minutes until boarding began at 11:00. By 11:30 we’d dropped our bags at our room, retrieved our key cards and were enjoying a cocktail at the Sunset Bar. The Edge is kept meticulously clean. We did have one issue, where an area we spent a lot of time at outside of Eden, was not being kept up. On our first day on board, glasses and cups were left to accumulate and it seemed no one was cleaning the area. We made a trip to guest relations about the situation and at 5:30 the next morning I saw the area being scrubbed clean and there was someone stationed there to keep the area clean the rest of our cruise. I want to make a point here: If you have an issue, let someone know! I see reviewers get on here and complain without ever having addressed the issue when they were on board. We were thanked for bringing the issue to their attention and once they took action, we made sure to go back down to guest relations and thank them for dealing with it. We have always found Celebrity’s crew and service to be the best and this cruise was no exception. We were greeted by crew constantly and all interactions were good-natured and polite. Captain Kate was seen constantly throughout the ship. We went to her Captain’s talk and this should not be missed. It was very interesting and her sense of humor was a delight. Several reviewers remarked about the layout of the ship. It is different, that’s for sure. I am used to straight hallways while navigating decks on other ships and on Edge there are twists and turns. At the front of the ship is “The Retreat”. This is where the suites are located. We met a travel agent on board who was staying there and gave us tour of the area which is only accessed by the inhabitant’s key card. It was quite exclusive. The service there is impressive and the common areas there are lovely. The smoking areas on the Edge, for those of you who either want to use or avoid them, are at the Sunset Bar aft, above the Mast Grille midship and beside the Eden aft. There is an older demographic aboard the Edge and we fit into that category, for sure. It appears to me that Celebrity is trying to market the Edge to a younger crowd. There are several things about the ship that are, well - Edge-y. There were quite a few complaints from people in my demographic. The Eden is one of the unusual places to go. Without getting into it, you’re either going to like it or you won’t, but I’d suggest an open mind. Eden is beautiful, but the shows are definitely different there. The beauty of being aboard a cruise ship is that you can always go somewhere else. I am not a show-goer, but my husband took in several and enjoyed almost all of them, in fact, people around me seemed to enjoy the entertainment on the ship. I enjoyed the talk about “waves” and another on “whales”. The enrichment talks are always enjoyable to me and I’m glad Celebrity still does them. Shopping on the Edge was not in the cards for me. With shops like Cartier, Bulgari and Tiffany, that’s a bit out of my budget. There is still a shop where you can buy toiletries, souvenirs, cigarettes and liquor, but be warned the souvenirs are on the pricey side. Dining was an interesting experience and I have to say that I was not a fan of their 4 restaurant venue. They seemed small and a bit claustrophobic. We had fixed dining at 8:30 at the Normandy. All restaurants have the same menu except for some specialties geared towards the theme of the restaurant. Ours was French. You can - and we did - ask for menus from the other restaurants one night and you can order from them. Select time diners can choose which restaurant they want to go to, but I heard that the wait time could be up to 30 minutes during prime times. Our food was always delicious and served hot. Our waiter and assistant waiter were quite good, but our sommelier was lacking. She finally gave us better service toward the end of the cruise. We ate our lunch in the buffet. The food and the service was excellent! We were always able to find a table. It’s easy to miss the pizza which is aft from the buffet, but don’t! It’s very good! There is a lot of commentary about the Infinite Veranda. If you are expecting a balcony, you may be disappointed. Generally, I found that to be the sentiment of other cruisers on board. I would describe the Infinite Veranda as an extension of your room with a window at the end. The window does open down half-way. It slowly opens electronically and is quite loud. It’s more enclosed than a balcony and I thought, had a cave-like feel to it. You don’t get the breeze and don’t have quite the view. Our cabin was beautiful and spacious. Storing clothes for longer than a 7-day cruise might be an issue, as the closet is small. There is a strange not-very-useful cubby hole system beside the closet. There are plenty of outlets in the cabin, and I loved the dock for electronics. The spacious bathroom rates as the “best ever”. Debarkation was the fastest we’ve ever experienced. Gone are the days of lining up for customs. With passports in hand, facial recognition on the iPads let you breeze right through. No questions about what you are bringing in like the old days. I was impressed that Captain Kate was there upon debarkation to thank each passenger for cruising. So, yes, even though I heard some other passengers say to the contrary, we would cruise the Edge again. Read Less
Sail Date January 2020
EMBARKATION ~ A total breeze. Two minutes to show paperwork, walk under a metal detector then straight onto the ship. Electronics have obviously sped up this process. During our first cruise in 2011, it took at least a half hour ... Read More
EMBARKATION ~ A total breeze. Two minutes to show paperwork, walk under a metal detector then straight onto the ship. Electronics have obviously sped up this process. During our first cruise in 2011, it took at least a half hour standing in line with crowds of people in a hot terminal before boarding. SHIP ~ Immediately impressed with the brand-new ship and innovative art. WELCOME ~ Staff holding trays of champagne and pink bubbly make an immediate good first impression and extend the welcome atmosphere to one of “vacation”. ROOM~ We were able to go directly to our room to drop off our carry-on bag. This is another new additional convenience from the past when people all wheeled their little bags around while they ate lunch after boarding the ship. We stayed in veranda stateroom # 7298. More details about this room further down under Cabin Review. NORMANDIE DINING ROOM ~ We chose Early Dining at 5:45 but we often didn’t get there until 6:00 because of changing attire after our excursions before dinner. We ate each night with one other couple who went on the cruise with us. We did not try the 3 other main dining rooms even though we knew we could. We enjoyed having the same waiter each night. We also did not try any of the upscale restaurants except for lunch on one sea day. (More about that later.) The food for the most part was excellent. Certainly no complaints. The only thing we noticed about the service was that even though it was impeccable and friendly, it was slow with the 3 courses in that it was hard to get to the theater in time to find a seat for the first show at 7:30. A couple of nights, we couldn’t find a seat going at the last minute so we waited for the 2nd show. This all being said, I would rather have a slow and relaxed pace of service in the dining room rather than rushed service. It’s just that I enjoy the evening entertainment in the theater, too. FOOD ~ My main course choices were as follows in the MDR ~ Sunday - SALMON which was excellent and mild and moist with no fishy taste. Monday - “SURF and TURF”. The “surf” was shrimp which were good but the “turf” was a thin steak which was not special at all. Tuesday ~ RACK OF LAMB which was phenomenal. Wednesday ~ SALMON - good but not as good as the Sunday salmon. Thursday ~ BEEF TENDERLOIN EN CROUTE which was absolutely delicious. Friday ~ LOBSTER tail, 2 of them which were good. Saturday ~ I chose BEEF TENDERLOIN EN CROUTE again which was just as good as the first time. An observation would be that the vegetables and potato or rice served with each main course was treated like more of a garnish on the plate rather than as a full serving. It was beautiful presentation but if I didn’t eat a roll with dinner, I would have felt like the main course didn’t give me enough to eat. RAW ON 5 ~ We ate lunch here on our second sea day. We had a great table beside a window looking out at the water. We both ordered an appetizer of a California roll which was good and a lobster roll for main course. It was only so-so, I’m sad to say. It was small and the lobster didn’t have a lot of flavor. OCEANVIEW CAFE ~ Good for a quick bite or for breakfast or lunch. We also used it for midnight pizza one night. I loved sitting outside on the deck there on the day of embarkation. Lots of choices of foods. They just tend to be a bit bland in my opinion. THEATER ~ Simply a beautiful, state of the art facility. The stage itself is almost in the round ~ although it’s more like a big “C” with seating all the way around the "C". There are HUGE video screens at the back of the stage, the lighting is incredible and there doesn’t seem to be a bad seat in the audience. Here are the shows and productions as I remember them ~ UPTOWN ~ 3 male vocalists who sang Motown hits such as Stevie Wonder, Marvin Gaye and Michael Jackson. Great vocals and good humor with involving the audience. In fact, everyone was on their feet at the end of the show even though most of us in the audience were elderly! They were so good that I went to both shows and bought their CD too! PRODUCTIONS called “Kaleidoscope” and “A Hot Summer Night’s Dream” ~ aerolists and singers and dancers. Enthusiastic and talented performers. There was at least one other evening show which I unfortunately missed due to dinner running overtime. RAEGAR ~ A country-rock duo, male and female who sang old classics of this genre. Great singers with engaging personalities. LOUIS RAMEY - comedian ~ Good timely comedy without being raunchy ~ except for the late night 10:30 pm adult show which was definitely raunchy but this one was INTENDED to be adult entertainment. OTHER ENTERTAINMENT ~ There is plenty of other live entertainment in various locations on the ship. We stopped by Eden one night for a drink and listened to a live rendition of Eagles songs. It was just one guy with a guitar but was entertaining. There were other things I would have liked to have attended ~ a group singing ABBA music, a tribute to Michael Jackson songs, Elvis Presley music and many others. They’re all listed on each day’s “Celebrity Today” newspaper left in each stateroom at night. THE MAGIC CARPET~ We sat here and had a drink when the ship was in port on embarkation day when exploring the ship. Lots of very comfortable seating here. This space can also be used when tendering which is supposed to make the process easier. It wasn’t used as such though when we were on the ship as it wasn't needed. One thought ~ It must have cost a FORTUNE to build such an innovative idea ~ an outside room that can move (though not with people on it) to other floors where it works as either a bar or a restaurant. Can’t imagine the cost and if Celebrity feels it was cost effective for kind of a gimmick. DISEMBARKATION ~ I was totally blown away that Captain Kate and Activities Director Guiseppe stood in the hallway gangway area shaking hands and smiling to all of the departing passengers! What a memorable final touch!! OVERALL EXPERIENCE ~ The overall experience was so good that I would have gladly stayed another week, and I would certainly like to book another cruise specifically on the Edge. I would particularly enjoy taking the Mediterranean cruise on the Edge even though we have already done 2 Med cruises. Next time on the Edge, I guess I would try a couple of the upscale restaurants for dinner, especially if I had some OBC to spend. PORT EXCURSIONS ~ KEY WEST ~ Overcast day in January but warm and breezy. Delightful with door open to balcony. We had planned to go on a glass bottomed boat excursion through the ship’s tours but we had to cancel at the last minute due to one of us experiencing back problems. This was disappointing and of course, we did not get reimbursed but at least part of the fees were paid for with our OBC. COSTA MAYA ~ We walked into the port town area and looked for a place to eat lunch and get a drink. The shops area was tremendously crowded the day we were there as there were several other ships in port. We found “Latina Catina” and had a good time there. I ordered tilapia which came served fried and whole on a stone plate. (See picture.) We also ordered pina colada drinks which came in huge, tall plastic souvenir glasses. (See picture.) While eating, a wrestling match broke out in the inside ring. Fascinating and funny to us. There was also a nearby kiosk that advertised selling US pharmaceuticals such as Viagra. (See picture.) COZUMEL ~ Again, our main objective was to simply walk around the tourist part of town. We ate lunch at Bubba Gump Shrimp which was excellent. I had shrimp fettucine which rivaled every dinner I had on the ship. (See picture.) Not quite as crowded as Costa Maya so we did a little touristy shopping. GRAND CAYMAN ~ Once again, we went for lunch and a drink only in the main tourist area. We settled on “Casanova’s” Italian restaurant where we sat beside the oceanfront and had mango mojitos and margarita pizza. (See picture.) The idea of not venturing into the country of Mexico for us was deliberate. We are both in our mid 70’s and have limited stamina for a lot of walking anymore. We have traveled through Europe and would have been horribly disappointed to not venture further into those countries when we toured over there. However, at this time in our lives and with feeling like the country of Mexico is not the most reliable and friendly place anymore, this limited touring was right for us. If I were younger and more active, I would have wanted to see a Mayan ruin and gone to a beach. VOW RENEWAL CEREMONY If anyone is considering a vow renewal ceremony aboard the ship, I can highly recommend it. We scheduled one for our 25th wedding anniversary. I was initially afraid ahead of time that it might end up feeling cheesy but I didn’t feel that way about it at all afterward. There are 2 main vow renewal packages to choose from on the Celebrity Wedding Website. https://celebrityweddings.eweddingcalendar.com/calendar/weddingPackagesEdit/optId/753/ We chose the one with the ship’s captain officiating since we knew it was Captain Kate on our sailing. The ceremonies are only held on sea days which is perfect, of course. I elected to make a salon appointment for my hair earlier in the morning which I was glad I did. The wedding coordinator, Chloe Carmel, was extremely helpful in printing out our special vows for us in big, bold type so we could read them without our glasses. She also found 2 music pieces for us that were special to us. The ceremony itself was held in “Blu” which was a lovely background with the big white rose on the wall. The ship’s photographer took an enormous amount of pictures including spending an hour with us afterward walking around the ship to photogenic locations. We elected to buy a package of photos after viewing them a day later. I love having these pictures of our special occasion. Read Less
Sail Date January 2020
We're experienced cruisers on multiple lines with Celebrity being our go-to company. Pushing 50 Celebrity cruises with 10 on other lines. Our first cruise was with Celebrity in 2001 aboard Mercury on an 11 day Southern Caribbean ... Read More
We're experienced cruisers on multiple lines with Celebrity being our go-to company. Pushing 50 Celebrity cruises with 10 on other lines. Our first cruise was with Celebrity in 2001 aboard Mercury on an 11 day Southern Caribbean itinerary. We've sailed on every Celebrity vessel, at least once. We were hooked from day one on Mercury. That ship still sails with TUI Cruises as Mein Schiff. This is a long review/post. I tried to do it in segments while we were cruising but the editors vetoed that and told me I had to do it after the cruise was completed and I could report on all the key aspects of it. So, here goes the after cruise report: Did a lot research and reading of reviews in selecting this 7 day, Eastern Caribbean cruise on Edge. We also waited until prices weren't at a premium. That was about a year+ after Edge launched to a lot of fanfare from Celebrity management. I took particular note of the three negative comments about Edge that were contained in various reviews from various cruise web sites including Cruise Critic. First, I considered those directed at the company that involved a sense that the company, while targeting a more affluent, younger cruiser with Edge, missed badly. Initial bookings when Edge was placed in service indicated demand was low and cabin pricing was high. That Edge features an exclusive area called The Retreat and the premium nature of this ship that Celebrity was pushing drove all introductory cabin prices up. This sort of exclusive cabins and areas concept is new to Celebrity but not other cruise lines (NCL has had the Haven for years and MSC features the Yacht Club). Celebrity did try to replicate this new industry wide approach approach with what they called the Site Life along with Concierge and Aqua class that touted exclusivity but really didn't deliver it. It just cost more to cruise in any of these cabins. Accommodations in The Retreat are expensive to start with and go up to astronomical levels after that. These cabins are not in our cruise budget. Accordingly, I'm not commenting on them in this review. However, their introduction on Edge has impacted cabin pricing across all cabin classes. Celebrity has down-priced Edge cabins in general after a slow start but as far as I know, not cabin pricing within The Retreat. Celebrity is still pushing it's premium mantra and for those that can afford a cabin in this class - a probably small cohort but nonetheless a profitable revenue stream from it - Celebrity is mining this crowd. By doing so Celebrity is also trying to both keep up with this innovation in exclusivity for cruisers industry wide as well as appeal to and attract affluent cruisers who might book with Crystal or Seaborn, among other premium cruise lines. Second, apparently well informed comments on the dissatisfaction of ship's staff regarding design and functionality in the multiple dining venues. These include poorly designed table service areas that don't afford enough counter space or storage for dishware, flatware, glassware and linens. This causes slow table turn around times Third, cruisers who had sailed extensively with Celebrity and become Captain's Club members found the many changes incorporated in Edge to be less than satisfactory. These include dining options, Captain's Club gatherings and Elite cocktail hours, usually done in the large bright and open e.g., Millennium class, Constellation Lounges, now in Edge's smaller and darker, The Club. The gatherings are also scattered elsewhere and that negates the value of socialization commonly found previously and on other Celebrity ship's Captain's Club gatherings. First, let me say that this is a distinctly different cruise ship and cruise experience from our past experiences with Celebrity on Century, Millennium and Solstice class ships. Frankly, on first impression, a good one. Very good, in fact, for us. I'll focus on both the unique attributes of this ship and also the more mundane things like boring cabin storage or electrical outlets .... and don't tell me these aren't things you are interested in learning about! We live in and therefore board in Fort Lauderdale, FL. The boarding experience in Fort Lauderdale is better than any, on any line, in the past. Celebrity, in conjunction with the port authority, built a new Edge Class Terminal. Check in is made quicker and easier by using the Celebrity App on your phone during the days or weeks before your cruise. You can download it from Google Play (Android) or Apple Play for Apple products. Once you complete and print your Express Pass, including using your phone to take a picture of yourself, you drop your bags curbside and after a few painless security checks by local hosts using portable tablets and scanners to scan your Express Pass, you board the ship and proceed to your cabin. Interestingly, we normally ignore boarding times printed on our Express Pass, arrive at the terminal around 10:30 - 11:00 am, check in with the a large crowd of early arrivers, board the ship, eat lunch and explore, waiting until around 1:00 pm to make our way to our cabin. This time, we arrived at around 1pm per the arrival time on our Express Pass. The terminal was empty save a dozen folks. Curbside to Cabin took less than 15 minutes. Painless and technology driven. When you board the ship, there are two gangways, one forward one aft, the scene is not quite like the Grand Foyer experience of the major lines. Cruisers with some cruising experience to compare entry foyers will miss this. Instead, it's a hall-way with elevators immediately in front of you. Not at all spectacular but, wait, you'll see spectacular as you move through the ship. The feel of the ship is very hi-tech and very modern architecturally. Iv'e seen ship's reviews describing it as "plastic" and like a big city 5 star hotel implying that negatively. I'd disagree with those characterizations. There is simply a lot of glass and stainless along with modern materials used in pleasing colors and combinations. There's plenty of wood if you like that sort of thing and I do - most of it, I'm pretty sure, is engineered. You've seen it if you've bought flooring lately. Looks as good as wood, is half the price and holds up as well. If you are in to this, engineered materials are much more eco-friendly than the typical woods found aboard cruising vessels. Celebrity touts it's eco-friendly ships and on-board processes. Keep an open mind when you walk aboard the ship for the first time. Experienced cruisers who are traditionalists may not like the first impression they get visually when stepping aboard, others will. I liked it. It is a departure from the look and feel of 99% of the cruising vessels, now in service, across the industry. On the Celebrity TV Channel, there are several documentaries running continuously on Edge's design and build history. Interesting if you want to see the how and why of Edge's design. We booked a deluxe inside cabin on deck 11 forward (its a few square feet bigger) mainly because it was the best deal on a cost per day basis. We are retired and we cruise frequently and frugally and rarely splurge. We prefer some kind of "window" but best price predominates and inside cabins are usually in that category. I read several Edge reviews containing complaints about the cost and value of the Infinity Veranda cabins. They feature horizontally separated two glass panels one of which can be lowered from the top electrically to a half way point. There are light weight, patterned balcony doors hinged and hung vertically that when fully opened they allow your entire cabin to seem like it has a huge breezeway or porch. In other words, the balcony is actually part of your cabin. I looked inside but didn't occupy one of these so can't speak to those cabins but the deluxe inside cabin was roomy and comfortable - minus a "window." The bathroom overall and curved, glassed in shower is quite a bit bigger than the Millennium and Solstice Class ships and nicely thought out with regard to counter space, storage and shelving. There is actually a 115/120v receptacle in there for your electric tooth brush or razor charger. Hair dryer is provided and can be plugged in and used in the bathroom - that is a departure from all previous Celebrity vessels. The cabin feels big - bigger than anything else we've booked including Celebrity, RCCL, MSC, NCL, Oceania, OVs and balconies. The only thing bigger was the Captain's Suite on Carnival Sunrise - we booked it once for a family thing. Nice but Carnival? Done with that. Most reviews I've read on Edge say the cabins are all bigger than fleet standards on both older Celebrity ships and all the rest. The closet is large enough to handle plenty of hanging clothes, has a safe and upper and lower hanging rods. We move wood hangers and robes out of the closet and bring our own skinny hangers or ask our room steward for them. Drawers and shelves abound. No lack of storage space and mostly well thought out. The electrical outlets are nicely arranged. One at the bed side and multiple receptacles at the desk top, including standard US X2, European configured X1 and USB X2. There is a standard 3 prong US receptacle and USB X2 at bedside. Hi-tech lighting, heating and cooling controls contained in a touch-screen display are placed next to the bathroom door. The controls feature a variety of lighting options. It takes a bit of experimentation to figure out how they work. Even though your cabin attendant will explain how the controls work, you won't remember. Practice makes perfect. When you select night lighting, all the cabin's lights go out except a night, under-counter light in the bathroom. Other settings include morning and evening (both subdued lighting). If you set the controls to keep the room at 72 degrees or whatever temperature you select, it actually does that. There's a small fridge that is designed to provide ala carte snack and beverage supplies. There's not room for anything else. You could ask your cabin attendant to remove all of that but I've never done that with Celebrity. I have with RCCL and they did as I asked. After picking up our Sea Pass cards at our room - yep, that process previously handled at a busy check in counter in the terminal is now eliminated if you checked in with the App, took a photo of yourself (it's easy) and checked in with it - we headed to the Oceanview Cafe aft on deck 14. It is also different in a nice way. It's huge, well designed with respect to traffic flow, an open, almost, I'm outside kind of feel, due to the large amount of floor to ceiling glass. The main passage ways are wide - much wider than the rest of Celebrity's Oceanview venues. At the entry point and to your left or right are large hand washing basins and behind those ladies and gents bath rooms - entry doors to these are electric sliding doors that you have to push a button to open. There is plenty of seating, even at busy times as well as outdoor seating on two levels aft. There are two areas that could be better managed with respect to traffic flow: The omelette prep area and ice cream service area. Both can get clogged up with diners lined up waiting for an omelette to be prepared or ice cream to be served. In the case of the egg prep station, this is more a problem with how orders are taken and managed. I've seen similarly designed egg stations that don't get backed up because orders are handled differently. RCCL Jewel of the Seas had a manager taking orders, giving those to the grill guys and handing out buzzers so people don't block the station waiting for their egg order. Just inside the entry to the Oceanview Cafe is a bar that wine beer and cocktails as well as specialty coffees and espresso are served. Bar service staff float throughout the Cafe and are easily flagged down for bar service. One thing I've always noticed that differentiates the food service aboard Celebrity as compared to other lines is that there are never dirty tables or floors. Clean-up to make tables available for new diners is quick. Supervisory level staff are everywhere in the Cafe and constantly monitoring subordinate staff performance from servers to cleaners. I've pointed out on numerous post cruise surveys how well managed the crew are and this points to both excellent leadership skills of managers as well as a corporate culture that values and promotes this sort of leadership. As usual for Celebrity fare, the appearance of the food in the Oceanview Cafe, it's quality and taste is outstanding. If you plan your meal times to go late for breakfast and lunch, like around 2pm, you'll avoid some of the rush. We did find on this particular cruise with few children and many older adult couples, there were plenty of people eating late breakfast and lunch. It still is less crowded in the later or ending hours of breakfast and lunch service than it is around 9-9:30 am and 12:30 to 1 pm. If you choose to dine there for dinner, it was nearly empty the one time we dined there. Food choices for all meals are extensive. Finally, there is a nice inside and outside terrace all the way aft. There are two levels back there on the outside. Also, not very busy and there are plenty of tables regardless of what the dinning load is in the Oceanview Cafe at busy times. Pizza service is available back here and runs nearly 24 hours per day. Pizza was excellent. One of the outstanding features of the Oceanview Cafe is the huge selection of breads, breakfast items, fruit, salads and cheeses, entrees and deserts. These are all beautifully displayed. At breakfast, typical breakfast fare is available and tasty. At lunch, there is a Chef's Selections section that changes daily and has 3 or 4 dishes. There's a grill station for steaks, chicken and pork chops. Very nice. It served delicious flank steak on boarding day. There is also Mexican and Indian fare on, what I suspect, is typical for Caribbean itineraries. All-in-all the buffet style food on Edge is the best in Celebrity's fleet and I am told that it is voted as such. I can't disagree. The SpaCafe' is within the Solarium. It features light, supposedly healthy fare, including cereals, at breakfast and smoothies. These are included in the Classic Beverage Package but otherwise they are ala carte. There is a European style automatic fresh coffee maker that prepares self serve espresso, Coffee Americana and lattes. Seating is limited but I never had a problem finding a table before around 9 am. It's very quite and subdued if you like peacefulness. One of our go-to spots in the morning as we usually just have coffee in the AM and will eat a brunch style meal usually after 1pm or as late as 2pm (The Oceanview serves lunch until 3pm). The SpaCafe is open for breakfast and lunch. Cafe al Bacio is on deck 5 mid-ships as usual for Celebrity vessels. It serves a limited variety of pastries along with a full line of specialty coffees. Bar service is available here as well. The venue is large - maybe 2X as large as the Al Bacios on Millennium and Solstice class ships. It's usually busy but the generous space seems to accommodate it. Service, coffee and pastries are, as usual, outstanding. The Mast Grill is adjacent to the pool on deck 14. Burgers, fries, hot dogs, beer and wine are available self serve there. We have used this dining venue on past cruises on other Celebrity ships. This one is no different but we did not use it on this cruise. It was always busy and especially so on sea days. There is a small cafe with outside seating within Eden.- the Eden Cafe all the way aft on deck 4. It is not open every day. We looked but did not eat there. Salads and sandwiches are featured. It looks nice. Check your daily for times and do have a look. Le Bistro is on deck 4 mid-ships, is not open all the time and has a $20 service charge. Looked but did not dine there. Was told it is excellent and worth the up-charge for an extensive both breakfast and lunch menu. The Gelato bar is there also. Dinner is served in 4 main dining rooms, all of them aft, 2 each on deck 3 and 4, with traditional seating at 5:45 and 8:30pm and select dining from 5:30 to 9:30pm. I am not describing Luminae (for Suite and Retreat Guests) or Blue (for Aqua Class). We have never eaten in either of these restaurants that showed up on Solstice Class ships and later on upgrades to Millennium class ships. We don't book suites, Concierge or Aqua class cabins. If you select traditional seating, you'll be placed in one of the four restaurants I listed above and will have a card placed in your cabin indicating the table number and which restaurant of the 4. Seating assignments will also be displayed in your App once you board and connect to Celebrity Wi-Fi. You can walk in to any of the other 3 restaurants at any time between 5:30 and 9:30pm and if a table is available, you'll be seated right away. We did traditional late seating and were assigned to the Cosmopolitan. We walked in to each of the other restaurants 3X during this 7 day cruise and only did not get seated immediately once (Cyprus). Edge was designed to do a better job of handling select and traditional seating. I think they did a great job with this. I also spoke with two restaurant managers and neither of them confirmed the complaint by restaurant staff I had read before this cruise regarding service functionality in the dining rooms. Servers were friendly, engaged and interested in doing a great job serving you. Service over-all was, again, outstanding. The restaurant manager noted in our conversation that dining service is not for everyone. It can be demanding and requires conformity to the process. Some don't like it and move to other jobs aboard ship. He also noted that escalators, common in Celebrity's fleet in all the other dining and galley areas, have been eliminated. Galley's food prep and delivery areas are all on one floor. This streamlines service as escalators were a problem for a lot of reasons. The thing that speaks best to how Celebrity takes care of all it's employees, no matter where they work, is that it is common to find staff who have worked for the company for over 10 years. Upwards of 15 and then into retirement is not uncommon. There are few companies left that offer career pathways that include specific training to advance standing and pay like it appears Celebrity does. if you do select dining, you can make reservations at any one of the four venues - Normandy, Tuscan, Cyprus and Cosmopolitan. To my knowledge, you can't do this on-line pre-cruise or on the App once on board. You have to do it in person or on the phone with the restaurant managers. Check on this with your travel agent or Celebrity as I'm not sure about this. Because we weren't select dining, I had to do this in person or on the phone. One phone number - 7000 - will get you a manger that will work with your request for a dining time at any of the 4 main dining rooms. Menus are basically the same in each restaurant with variations identified as signature fare. They do change several menu items - starters, entrees and deserts - on a daily basis. The classic menu items remain the same. If you search for Edge menus on the web using any search engine, you can view the menus. I recommend doing this before you cruise so you can get a feel for what dining outside of Breakfast and Lunch in Oceanview is all about. Again, dinner time dinning aboard Edge is distinctly different than aboard other Celebrity vessels and different from any other lines we have cruised with. While on-board, it took me a few days to figure out how to optimize your enjoyment of dinner. There is a definite trend at Celebrity and I suspect with other lines as well toward seating for two and away from seating for 4, 6, 8 or more diners at one table. Large groups can be accommodated but if, like us, we've always enjoyed meeting new people in the context of fixed seating at a dinner meal at tables for 8-12, that's pretty much gone. If you do select dining, you can choose to be seated at a table for two or more. If you walk in, you can usually be seated right away but if you wish to dine at larger tables, you may be told you'll have to wait until the table is filled before you will get served. That's what we were told at Cyprus - no tables for two were immediately available but we could be seated immediately at a larger table but would have to wait to be served until it was filled. Didn't like that option and we found another restaurant (Tuscan) where we were seated at a table for two and served immediately. Be patient and agile and you'll find exactly what you are looking for in terms of seating times and food options. A note: The Normandy main dining room harkens back to the Normandy - a specialty restaurant now gone - on one of the Millennium class ships (I believe it was Infinity). There are several artifacts from the French Liner, Normandy, that the original owners of Celebrity Cruises - the Chandris Group - had obtained and curated aboard both it's Century and Millennium class ships. These are displayed in the Edge's Normandy main dining room. Both stunning and beautiful including a relief wall mural created during the golden age of cruising and for the Normandy restaurant on the French liner of that name. I'll speak briefly about the several specialty restaurants aboard edge: Fine Cuts Steaks, The Roof Top Grill, The Raw Bar, Le Petite Chef (Dinner)/Le Grand Bistro (breakfast and lunch with a to-go menu), Eden Cafe. Again, I'd urge you to find the menus in each of these on-line, pre-cruise and have a look at them. There are also web sites that describe each specialty restaurant. I can't comment on them because we dined at none of them. We find the variation and quality of the food in Celebrity's main dining rooms to be very good making the high cost of specialty dining not worth it for us. However, it is Michelin, Five Star level restaurants we're talking about here. You'd easily be paying upwards of $60/plate at one of these ashore so, the up-charge is not unreasonable. That you can eat for nothing extra as part of your cruise fare and that fare is so good, it gets hard to justify the extra expense. The Flying Carpet is a unique design concept on Edge. It's basically a cool bar, located in a big cable car attached to cables and guard rails on the starboard side of the ship. During the day and night, it moves up or down and then parks at different deck levels. We walked in and looked but that's about it. Another different sort of thing that I'd consider a novelty. Bars and lounges abound. There is no ice martini bar made famous in the Solstice class ships. There is a Martini bar with flair bartenders doing bar tricks that is located in the Grand Plaza - Edge's concept for the central area on this ship that on others is the focal design point. It is not that on edge. However, the Grand Plaza is very nicely thought out. There is a band platform, dance floor, leveled seating around that with the Martini bar placed at one end. It's nice but small and frequently there are no seats at it. However, there is plenty of seating around it and within the Grand Plaza. We looked but did not have drinks there until the last night for Chocolate Martinis. There are bars within Eden, around the pool (Prism and Sunset), the Bistro Terrace, the Casino (we don't gamble) and in a new area called The Club. It's an activities center and there is also nightly entertainment there. Captain's Club members at the Elite and above level can select complementary drinks from a limited menu from 5 to 7 pm here or at any bar on the ship. There is an Elite cocktail hour, also from 5- 7 pm, hosted at the Club with hors d'oeuvre served. During this 7 day cruise there were three stage performances, all of them for about 30 minutes, and called Mirage. The performance is done by aerialists and the close proximity to the central stage and performers makes this a unique entertainment experience. Make sure you look for show times and attend. You'll want to sit in seating as close to the central stage as you can find so you can see forward and up. To get these seats you need to get to The Club at least 30 minutes before show time. A word on beverage pricing. We have Captain's Club privileges that allow us to partake in their 2 hour cocktail gathering described above. That meets are alcohol consumption needs nicely. Occasionally, a beverage package is offered as a perk that is attractively priced and we will take it as part of our cruise fare. I've bought a drink package once on an Atlantic crossing. I felt compelled to drink, I drank too much and have not done that since. If you are buying drinks individually, they are typical, high-end resort priced. We had two Gin and tonics on boarding day at the Sunset Bar, consumed 3 bottles of wine at dinner and had two chocolate martinis on the last night of the cruise. That was respectively and in round figures, $30 for the G&Ts, $150 for the 3 bottles of wine and $36 for the Chocolate martinis. Like I said, pricey. There are on-line spread sheets that can be used to determine if a beverage package, bought out-right, is for you or not. Depends on how often you have a drink or a beer and how that particular perk is packaged and priced. Do your homework. The Celebrity Theater is of a different design than all the other Celebrity ships. A bit of in the round feel to it and with excellent site lines to the main stage from most seats. We like to sit on the lower level (deck 3), in rows up front, stage left (on the right side of the theater seating) and 4 to five rows back. There is one seat adjacent to the isle in these rows that don't have a seat in front of them. For short people, these are ideal. There are 3 production cast shows with two performances at 7:30 and 9:30 pm on show days. They are of incredibly high, Broadway or Las Vegas show, caliber. Don't miss any of them. The other shows are contracted performance groups or individuals that vary on each cruise. Check your daily schedule. We go to some of these if they sound interesting to us and they are always really good, especially the magicians, singers or singing groups. We saw Up Town, 4 male signers doing Mo-Town songs on this cruise. Really good. Missed the comedian reportedly also good in the early show but raunchy in the late adults only show. A word on Shore Excursions: we don't do them anymore on the Caribbean itineraries. We've been to all the Caribbean ports and attractions using both ship offered excursions and private ones arranged pre-cruise or done short notice from the pier or taxi stand. Compared to a decade ago and not at all surprisingly, ship offered excursions have gotten expensive and finding satisfactory options to ship board excursions has gotten hard and also expensive. There are plenty of on-line resources to look at excursion options from every cruise port in the world along with participant reviews of them. Up to you to do that. Debarkation: Another tech driven new experience in the Fort Lauderdale Edge terminal. Two days before end of cruise, you'll get your luggage tags and debarkation schedule by tag number in your cabin. Debarkation instructions will be with the tags and a program from Guest Relations will run multiple times on the Celebrity TV channel. explaining the debarkation process. Pay attention. The instructions are easy but important you follow them to make the embarkation process as smooth and quick as possible. Celebrity offers an extend your stay package. I think it is $79 per person and allows you to stay on the ship until 2:30 pm. Otherwise you have to be off by 9:30 am. We didn't use it but worth a look and I'll tell you why in a moment. You're asked to vacate your cabin by 8 am so it can be turned around for the next cruise. Help your cabin attendant out and vacate your cabin on time. You have two choices: you can walk off toting your own bags starting at 7:30 am or you can use the luggage service and debark at the appointed time for your luggage tag number. These times range from 8 to 9:30 am. We had tag number 34, three from the last number and scheduled to debark at 9:15. We walked off at 9:05 to head to the luggage pick-up area. Facial recognition scanners have been installed by Customs and Immigration. You stare at the screen and you are cleared in mere seconds. We were off the ship, luggage in hand and at curbside ready to call Uber in about 15 minutes or less. Here's where issues arose and have nothing to do with Celebrity. There were three ships, 2 at terminal 21 and Edge by itself at terminal 25. These two terminals are across the street from each other. As well, there were 6 other ships debarking within Port Everglades. That's probably around 25,000 folks looking to get out of the port in about 2 hours time. Uber and Lyft were unreachable due to server overload. Two taxi lines were 100+ people long. We have made it from shutting the door to our cabin to opening it at our home in 20 minutes. Not this time. Most likely due to less ships debarking at one time. We left the cabin a 8 and it took 2.5 hours to get Uber and arrive home, about 3 miles from Port Everglades. Sundays are going to be like this. You should consider options if airport connections allow it. (1) Pay to stay on board if that's workable. We could see crowds dissipating outside the terminals by the time our Uber picked us up just after 10 am but traffic was still heavy within Port Everglades making the Uber trip home take about 35 minutes instead of 10. Walking off the ship after having lunch at the Oceanview and after 1pm would probably be ideal if you hate crowds. (2) Walk off at 7:30 with your bags. The port is much less busy at 7:30 am than it becomes by around 8:30 with 9-10 am probably being the busiest. So, that's it. Good on you if you've made it this far. I've not written a review in years but thought it important to do one for our first Celebrity Edge Cruise. This is also a ship with a lot of controversy over it's design and overall appeal within the cruise industry and among engaged cruisers who like to talk about it. Hope you enjoyed. Read Less
Sail Date January 2020
Wanted to check out the new concept with the balcony, and see for ourselves everyone was complaining or enjoying about this ship. First, it was very price attractive when Celebrity included their package specials together (OBC, internet, ... Read More
Wanted to check out the new concept with the balcony, and see for ourselves everyone was complaining or enjoying about this ship. First, it was very price attractive when Celebrity included their package specials together (OBC, internet, premium beverage and tips). If you get this when Celebrity offers the package, take it. It's definitely worth the money, and you don't have to think about anything at all other than what premium drink to get. Concierge level gives you a few niceties including a bigger bathroom. With the money saved when Celebrity offers the 4-1 package, splurge for Concierge. Along with the bigger bathroom it was nice to have canapes daily and just enjoy your quiet extra space. Deck 11 seems to work best. 2 flight walk up to the pool and buffet, elevator down to the 3 dining rooms (Cypress, Normandie and Tuscan). The menus are the same but each one will have a menu specific to them. Maybe it was because we were in Concierge class that the service level was consistently high all over the ship but it was a great trip. I will admit that the entertainment is a bit light but if you're looking to decompress or just spend some quality time with your spouse, this will do it Sorry to hear that others didn't feel the same. Read Less
Sail Date January 2020
My wife and I have cruised many times, 17 on Princess, 2 on Carnival, 1 on Commodore, 1 on Norwegian, 1 on Royal Caribbean, 1 on Viking, and this cruise on Celebrity, so we are fairly experienced cruisers. We have had all accommodations ... Read More
My wife and I have cruised many times, 17 on Princess, 2 on Carnival, 1 on Commodore, 1 on Norwegian, 1 on Royal Caribbean, 1 on Viking, and this cruise on Celebrity, so we are fairly experienced cruisers. We have had all accommodations from Inside Cabins to Owner’s Suites, and cruise durations from five to 16 days. Our friends had cruised many times with Celebrity and Royal Caribbean, and we decided to pick a cruise together. The Celebrity Edge offered a good itinerary, great price, and a new ship for us to explore, so we chose a cruise departing Fort Lauderdale on January 19, 2020, visiting Key West, Playa Costa Maya, Cozumel, and Grand Cayman with two sea days. First, let me tell you what we liked. Embarkation was a true joy. From entering the terminal to standing aboard ship could not have been more than 15 minutes. Be sure to use the Celebrity App, and download the boarding passes. Our stateroom, 8131, was unlike any we have had on prior cruises. It was one of what Celebrity calls Infinite Verandas. The balcony is literally inside the stateroom and a part of it. The large windows, covering the entire outside wall, are separated horizontally. The top portion opens to create a balcony-like experience. Be aware that the bridge also can control this window, and shut off your access to it. A few inches behind that is a curtain which provides light blocking capability, far better than drapes. There are two chairs and a small table in this area, and just behind separating the cabin itself is a set of translucent folding doors, which we never used. The balance of the cabin features a very comfortable bed, a sofa, a desk, chair, and mini-fridge dresser combination. The closet is fairly smallish, and rather broken up. One side features drawers and a mini-safe. Around the corner are some covered shelves. The bathroom features a very large shower, with a glass enclosure, and a large sink with shelves above and below. Nightlights are built into the bottom of the shelves, a very nice touch, indeed. Finally, the control near the door is quite remarkable. It contains temperature and light controls, plus a control for the large curtain. As you enter or leave the suite you have complete control. The light controls feature various settings for ambiance, time of day, etc. I have to say I would like one of these for my house! We then headed for the buffet, the only venue open for lunch on embarkation day that we could find. There was, of course, no seating available. It took us almost an hour for find a space for four. The other ships we have been on open one of the main dining rooms to avoid such a crush. Celebrity might be wise to follow suit. Since my wife and I own businesses, it is really difficult for us to out of touch for a week, so, before the cruise, I went shopping for internet. While there, I discovered a program called “Premier Pass” that included internet and many other features, such as expedited embarkation, bottle of champagne on arrival, ships tour, wine pairing at a dinner, lunch with officers, picture with the captain, bag of laundry, and priority disembarkation, all for what seemed to be a very reasonable price of $442 for the two of us. So, I purchased it. That’s when the trip began to sour. First, when we got on board, we had no internet at all. I spent over an hour and a half waiting in their internet store until I could speak to a clerk, and was told I had never purchased it! Fortunately, I had my copy of the plan, and the fact that I had, in fact, bought and paid for it. The solution was for me to purchase it again, and get credit for the second purchase. When the internet was up and running, it was extremely fast and reliable, much more so than on other ships. We did not find any black holes. Reception was uniformly good. We had gotten a card in my stateroom welcoming us to dinner in the Tuscany Restaurant, table 249, at 5:45pm. We had asked for anytime dining, but were told it was not available to us. Since there were four main dining rooms, each with a unique specialty menu, I assumed I would receive a card each night for a seating in a different dining room. NOT SO!!! Without asking, we had been assigned to the Tuscany Restaurant for the entire cruise. This is what Celebrity says on their web site: “We may have reinvented the main restaurant experience, but we haven’t changed the way you plan your dining in our new main restaurants. You can still choose traditional early or late seating for your dining times, which allows you to enjoy dinner at the same table with the same waiter every evening. You’ll be assigned one of the four main dining restaurants, while having the option to dine in the other three upon request.” We discovered that was not true. We thought perhaps we could make reservations at the other restaurants, but were told it was not possible. After much complaining at Customer Service, we were referred to Anatole, the Matre D’. He proposed a very simple solution. We sat at the same time and table, but could order off any of the menus for the evening. Our waiter, Reynaldo, was a true champ and made this simple. He and his assistant, Bagas, were among the best waiters we have ever had! We decided to select a wine package for the cruise. We were favored to have Haluke assigned as our sommelier. We bought a five-bottle package and relied on his suggestions for pairings with our meals. Wine on Celebrity is about 35% more expensive than on Carnival, Princess, and Viking but I must say that Haluke’s suggestions were unerring! The first evening, we decided to visit Eden the restaurant/bar at the rear of the ship. The way there through the ship is quite interesting, and the advertising blurbs promised exotic entertainment and venues. We found seats in the bar area, only to be told by a waitress who had a very poor command of English we had to have the beverage package to buy anything there! Our Premier Pass package listings said we would receive an invitation to the dinner wine paring. When none had come with only three days left to cruise, I went to Customer Service to inquire. Daniel listened carefully, and took a copy of the literature Celebrity had sent us about the package. We then received a call from the Celebrity’s Revenue Manager, who told us that was included with the Officer’s Lunch. My wife pointed out that that was NOT what the listing we had been given said. It was plain that we received a pairing at a dinner of our choice, and the lunch was a separate item. After much heated discussion, we spoke with the Manager of Hotel Operations and he said David, the Head Sommelier, would meet with us the following night for a wine pairing. He did, and the selection was excellent, and they extended the tasting to include our friends. However, when we showed up for the Officers’ Lunch, it was apparent that we were not expected. I think Celebrity felt they had covered all their bases with the wine pairing the night before. They did soldier on and provide two officers for us to have lunch with, and then a delightful meeting with the captain, along with photos. Captain Kate McCue, the first woman captain of a megaship in America, is a fascinating woman! Her life story makes good reading, and she is delightful to meet in person. She is universally liked and respected by her crew! I am generally not terribly impressed with ship’s captains in general, but Captain McCue is an exception. Celebrity has placed many other female officers on their staff and bridge, all of whom richly deserve to be there. It is refreshing to see a corporation the size of Celebrity that does not have glass ceilings. The Edge is difficult to find your way around. Few public corridors run the length of the ship, and you will spend a great deal of time going up and down to get anywhere. There are two banks of six elevators, one each fore and aft. Delays are about what you would expect on a ship with 2900 people aboard. The theater is quite comfortable. Like most cruise chips, the rows fill in starting at the outside, so you are almost always having to climb over someone. The stage itself is unusual. It is round, and the screen is a background projection. Their comedians were quite good, and their Broadway style shows are very much like Cirque Soleil. Giuseppe, their Cruise Director is what you expect a cruise director to be. Disembarkation was quick and easy, Celebrity has that down pat! Now the negatives: I have never before bought a package and had to fight for the cruise line to honor it. I spent several hours dealing with lack of internet, dining arrangements, and package contents. That essentially tells me that Celebrity is not very interested in delivering any particular experience to their customers. As soon as one issue was resolved, another would crop up. No one looked closely at our package to make sure we would get everything we paid for, except us! The issues in moving around the Edge do not make the ship itself a very nice experience. At the end of the day, we preferred staterooms on Princess for ease of use. Princess also has more varied menus, including for breakfast. I am unaware of any bars on other ships that refuse to provide drinks to customers without a drink package. Contact me if you wish to see an actual copy from Celebrity of the package we bought. I do not think my wife and I will book any future Celebrity cruises, as my vacation time is too precious to spend standing at customer service for hours on end, asking only that they deliver what they advertised and we paid for. I am certain if I had not brought a copy of the Premier Pass on the ship with me, it would NOT have been honored. Any experienced cruiser will tell you the time to deal with issues is aboard ship, as cruise lines are notorious for being almost impossible to deal with once your cruise is over. In all our cruises, we have never had such an experience, and do not wish a repeat. Read Less
Sail Date January 2020
A travel agent recommended this cruise line. The ship was just fine, save for the sewer smell in the signature bar on 5th deck. It was there every time we stopped by. The ship skews very old -- over 70 for sure. We are 60 and 58, but ... Read More
A travel agent recommended this cruise line. The ship was just fine, save for the sewer smell in the signature bar on 5th deck. It was there every time we stopped by. The ship skews very old -- over 70 for sure. We are 60 and 58, but we were noticeably more active than most on this ship. Besides eating, drinking, sitting at pool and gambling, there just isn't anything really to do. Except ogle a few over-the-top jewelry shops and play with your wi-fi. One excursion on swim and beach cruise on St Maarten was fine, but nothing memorable. Next, we purchased concierge level room. It was fine again, but there was absolutely nothing that suggested it was any better than entry level. We never saw or heard from a concierge, the cabin attendant was so-so, and there was nothing to justify the upgraded status and price. We bought all the dinner upgrades and drink packages. The dinners were fine but not memorable. The Eden they rave about was so-so food and, since were at a 9:15 reservation (only available) we had the pleasure of the staff cleaning up all around us, cleaning floors, changing silver in drawers, the whole bit. The steakhouse was fine but would not return. The interactive cartoon place, forget the name, was stupid and boring. The Raw in 5 was nice, but uncomfortably empty (we were one of like 3 tables). Staff was sitting at adjacent tables eating dinner right with us as they had nothing to do. Finally, the cafeteria was mediocre at best, overrun with old people (even some in robes). Food was boring, and some outright gross. We went there only as last option. Dining rooms included were fine; food was overall bland. Surely to suit tastes of old people audience. Finally, entertainment was ok at times. Best was comedian on night 1. Otherwise pretty dull. Again for old people. We will never use Celebrity for sure, and have told the travel agent and friends/family to also avoid. It's overpriced, and the folks on board skew very old and dull. Read Less
Sail Date January 2020
We cruised on the Edge the first time in Feb of 2020. We liked the first cruise, especially the "vibe" on the ship. So, we decided to go again on the Edge in 2020. The second experience was a disappointment. While the food and ... Read More
We cruised on the Edge the first time in Feb of 2020. We liked the first cruise, especially the "vibe" on the ship. So, we decided to go again on the Edge in 2020. The second experience was a disappointment. While the food and service were excellent, the ship was uncomfortably overcrowded - much more so than on the initial cruise. The. greatest annoyances were finding available lounge chairs within easy walking distance of the pools, seating in the theater, and horrendous long waits most of the time at the bars. We found the entertainment ok and liked the acrobatics in some of the shows. The Concierge Class Cabin was also very nice but we really didn't see the value of the class. The Concierge was only available during limited hours and if you pre-booked your restaurant reservations on the web, all you really ended up with for the extra cost was a four one bite canopies daily, an umbrella and use of a cheap pair of binoculars. Forget that. We have been on eight Celebrity cruises and have had enough. Read Less
Sail Date January 2020
We have been on over a dozen cruises. In the past 10 years all our cruises have been with Celebrity and Royal Caribbean. It seems with this new EDGE ship, celebrity expended all its energy into the innovation and overlooked the ... Read More
We have been on over a dozen cruises. In the past 10 years all our cruises have been with Celebrity and Royal Caribbean. It seems with this new EDGE ship, celebrity expended all its energy into the innovation and overlooked the experience, ambiance, sophistication, and class. I really don't know where to begin and how to fix all that is wrong with the experience that they offer. The word dull would be an overstatement. The music venues before dinner are appalling. The lack of fun and excitement they offer is overwhelming. Last year on Jewel of the Seas the experience was fabulous. 200 percent better than this ship. I have 5 more days on this ship and can't wait to get off. Good us mediocre at best. Spa is totally changed and you cannot use the steam or sauna without an$80 fee per day. I could go on and on and on, but I think you understand how distasteful I have found this cruise. The new balcony design is very ineffective and I would not go on any other ship that has this feature. Service is lacking. In the grand atrium, that is hardly Grand at all, you have to stand in line like at Starbucks to order your own adult beverage. Totally classless.!! this is the most money I have spent on a cruise and my expectation that being in concierge class with a cabin on the 12th level I would have gotten a better experience. Sadly I've been disappointed from the moment I arrived. Want to hear about the cabin and the storage and the closets? Awful. Pitiful. Thoughtless. Read Less
Sail Date January 2020
As background our previous cruises have been 2 Carnival 2013 & 2014, 2 royal 2015 & 2016, 1 Marella 2019, 1 Costa 2019 and 1 celebrity Infinity 2019. We usually choose based on itinerary. Previous reviews of these are on here. ... Read More
As background our previous cruises have been 2 Carnival 2013 & 2014, 2 royal 2015 & 2016, 1 Marella 2019, 1 Costa 2019 and 1 celebrity Infinity 2019. We usually choose based on itinerary. Previous reviews of these are on here. I will add links when I have time. This cruise was chosen as I found a great deal £675pp for IV cabin with $300 and drinks pack we and also had flight credits to Miami to use up and family to visit in Boca Rotan However, I knew the itinerary was not what I would usually have gone for with more sea days than I would optimally like. Firstly as its a big debate already - We LOVED our IV cabin and felt we got more use of it than a normal balcony especially as the weather was iffy and we had to spend a day lying down watching TV -what a view we had !!. However we did have a noise issue with the cabin as something was broken inside the window surround and with the extreme rocking we had it was very noisy all night (engineer tried to fix but unable to - we could see with the fact there were ribber jemmys in the surround this issue had been reported previously. I am going to try contact Celebrity, if I can find who to contact for uk booking, to report this as they need to fix for future guests). This was only an issue when the window was locked shut, due to our weather this happened a few nights, if open the sea and wind sounded wild and very loud but I liked that and it also covered up the annoying rattle. Food and restaurants good to very good - but MDR perhaps not as good as on the infinity in the summer (and a million times better than Costa lol). Buffet for lunch probably the best we have had - I am celiac and there was always plenty and very tasty food - as a side note iif celebrity ever read- can you add some/ any gf food into the afternoon tea stuff - there is nothing for this so if back on ship after lunch its pizza or nothing - ps gf pizza was good lol Bars all very good also not to busy in the evenings always able to find seats at martini bar and in Edge Shows - team the best we have seen shows - a bit out there but the cast are soooo talented, Bar singers all good especially Danny really enjoyed his sets. Went to Eden expected not to really like it however went with open mind - have no idea but it was about but must say it was entertaining and not to "in my face" to disturb me Professional shows only went to 2 out of the 4 - comedian was good- Did not enjoy the singers show - pretend strippers are NOT my thing. If females had been lap dancing a male form the audience there would have been outrage so why does it appear Celebrity think it is acceptable the other way round - however, most of the audience seems to find this entertaining just not for us (we were younger than most in the theater so maybe its an age= acceptability of that sort of stuff). Day time entertainment again 2nd celebrity cruise 2nd Italian CD and again more noisy pool stuff than expected reading reviews celebrity reviews, after summer review on infinity I thought it was a one off but Geseppi was again full on but much more entertaining than the one in July. Pool was noisy and this may be an issue for some as only 1 outdoor pool - Was not an issue for us as due to health issues I am not allowed in the pool and also need shade so avoided the area (only mentioning in case it impacts others). There were plenty sunbed - all be it some are too close to each other, also plenty shade. Read Less
Sail Date January 2020
We sailed on the Celebrity Edge last week! First time on the Edge, but we’ve sailed on Celebrity Summit and Equinox. We love Celebrity! DH and I are in our mid 50’s and love the Caribbean itineraries. We picked this one because it ... Read More
We sailed on the Celebrity Edge last week! First time on the Edge, but we’ve sailed on Celebrity Summit and Equinox. We love Celebrity! DH and I are in our mid 50’s and love the Caribbean itineraries. We picked this one because it had a stop in Tortola which we have never been to and the Virgin Gorda Baths have been on my husband’s list of things to see for a long time. We booked it during the Veteran’s Day sale so we had all 4 perks plus an extra $200 OBC from the sale and another $150 OBC because we moved a cruise we had booked on board to this cruise so had that extra bit. So $650 OBC total! We have never had a premium drink package or the internet package. Overall, we were happy we cruised on the Edge. We prefer the traditional balcony staterooms, but didn’t mind the IV. I will say, I feel like the IV balcony tends to offer a “sanitized” version of the world. By that I mean you aren’t necessarily enjoying being out there in the breeze, ocean smells, etc. unless you purposely roll down that window. You have to hold down the button while it rolls down, so if you are just standing at the window before you head out for the evening, you aren’t going to roll it down. Whereas in the traditional balcony you might step out for a moment before heading out. We book our cruises based mostly on itinerary and price, so if the Edge or Apex fit that criteria we would sail on her again. Read Less
Sail Date January 2020
We have been on many Royal and Celebrity cruises. We hadn’t really planned it, but when our friend let us know they had found a decent price on the new Edge, we were intrigued. We registered and checked in on line, arrived at 11:00 ... Read More
We have been on many Royal and Celebrity cruises. We hadn’t really planned it, but when our friend let us know they had found a decent price on the new Edge, we were intrigued. We registered and checked in on line, arrived at 11:00 and were at our room in five minutes where our keys were waiting for us, left the carryons, and put our stuff in the safe, and went for lunch. It was suggested to return around 1:00 and our bags were waiting at the door. We basically loved the fun variety of activities, especially in the evening. Nice varied age groups. Basically smart casual dress for dinner. Very few children. Shows were upbeat, dancers and singers work soo hard, the themes might not be for everyone, a little artsy, group doing Beatles songs had everyone singing, clapping and having a great time. One of the comedians was quite humorous, loved the sing and dance a longs of Queen and ABBA, and the great silent disco...fun to watch and participate. Food in the free dining rooms, 4 of them, was quite good. Had the odd hiccup, but the wait staff was helpful and eager to replace anything we wanted to try. Oceanview buffet had a decent variety, and everything was labeled according to the various diet issues, e.g glutton free, sugar free, dairy, etc. Spa cafe food was repetitive, tiny portions, nothing special. Extras like specialty coffees were priced starting at $5.00, bottled water, smoothies, wine, alcoholic drinks, etc. All had mandatory 20% gratuity...you can buy various levels of packages to enjoy unlimited extras which we purchased for non alcoholic drinks once on board. My husband wasn’t keen, so I just bought it for one of us..me.. The gym had all new equipment, was a strange shape, and there really isn’t any supervision or help around unless, here again, you purchase classes, training, etc. The outdoor walking track was perfect, and went over two levels. 4 1/2 laps =1 mile. Lots of seats, at the pool, some in the water, and little areas to read, or watch the sea, have a nap, several bars, fun to explore. Happy to see the Smoking area moved away from the pool deck doors and up some stairs. No library or games rooms, but people were playing cards and some games around the ship. Spa...We didn’t use it, but it looked busy. The cabin...mixed feelings. I did not care for the ‘infinite balcony’, as it is not a balcony. It is a solarium at best. No sitting outside. The top of the window opens, but there are times when that window can be locked by the bridge, ....rain, too windy, washing the windows, It adds three feet to the overall look of the room, but the word ‘balcony’ should not be ‘sold’ to the public. On the other hand the bathroom was super nice, larger than usual, nice drawer under the sink, shampoo, etc in containers, instead of those little one or two use bottles. Lots of hidden shelves inside cupboard doors in the bedroom, Little stool on the floor is hollow to use for ‘something’? the actual hanging part was kinda small. Move the desk into the dresser and you have a long mirror, and probably other little nooks that I didn’t find. Carribbean ports.. beautiful water and beaches, water sports, ..we’re not big shoppers and the shops seem to look the same in every port. There were at least 8 ships in port on arrival back to Ft. Lauderdale, so we got off early to avoid the deluge of all the people getting off the ships at the same time. Super smooth disembarkation. Happy to have been on the ‘Edge’ Read Less
Sail Date January 2020
Celebrity Edge Ratings
Category Editor Member
Cabins 5.0 4.1
Dining 4.5 4.2
Entertainment 4.0 3.3
Public Rooms 4.5 4.1
Fitness Recreation 5.0 3.9
Family 3.0 3.9

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