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2 Scenic Eclipse Cruise Reviews

We booked because we wanted to really experience ultimate luxury cruising but the facility of toys such as helicopters and submarine. We could not have been more disappointed. Facilities on board ship are very limited in terms of outside ... Read More
We booked because we wanted to really experience ultimate luxury cruising but the facility of toys such as helicopters and submarine. We could not have been more disappointed. Facilities on board ship are very limited in terms of outside space and inside activities. There is no outside pool and the only inside one is bizarrely placed in the middle of a café. Paying guests were clearly second priority over the endless TV/media/travel agents and VIPs who were given free run of the ship at every port. The toys were all locked away and not made available to guests. The submarine was not allowed to be deployed in US waters, zodiacs, kayaks and bikes were kept permanently looked away and the helicopter was flown just once on the whole voyage and this was for the media to enjoy. Staff seemed to be poorly trained but did their best. Pockets of excellence were present but this came from staff who had a luxury cruise background. But senior management were virtually invisible and when they did appear were very defensive. This ship is an example of poor leadership. Many staff however just seemed to think guests were an imposition. Food was ok but not fine dining 9except for Lumiere's). There were only 45 guests out of a potential of 224. It was a ghost ship and in addition staff morale was very low. Many volunteered that many key staff had already left after just three weeks and that others were planning to leave shortly. In short, this was an excuse for luxury, ultimate cruising and a very poor discovery cruise. There are far better luxury cruises and far more focused discovery companies. We spent a fortune on this cruise but will be spending far less next year for better facilities and service. Goodbye Scenic and good luck. You're going to need it. Read Less
Sail Date September 2019
We chose this ship as it is brand new... never again. The design of this ship is dreadful as there is almost no seating areas outside and if you do find a seat outside if the helecopter is in operation the noise is unbearable. For ... Read More
We chose this ship as it is brand new... never again. The design of this ship is dreadful as there is almost no seating areas outside and if you do find a seat outside if the helecopter is in operation the noise is unbearable. For some reason they have put the swimming pool inside the restaurant along with sunbeds and showers! With water from the pool splashing on to the restaurant floor Needless to say no one used it. The cabins are well equipped and have very comfortable beds. One very important point.. there are no signs that the food may contain nuts... be aware if you have a nut allergy as there is nut based food served everywhere. I spoke to the head chef about this but this fell on deaf ears. We were asked if we had a special occasion while we were on the ship. We spoke to the restaurant manager because it was our 40th wedding anniversary He forgot! And then made light of it the next day.. this is not six star service! I felt the destinations had not been researched at all and some were completely inappropriate in my opinion. This was not a ship that I would ever sail on again Read Less
Sail Date August 2019
Scenic Eclipse Ratings
Category Editor Member
Cabins N/A 4.1
Dining N/A 4.2
Entertainment N/A 3.2
Fitness Recreation N/A 3.7
Family N/A 3.7

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