5 Helpful Votes
Sail Date: March 2019
Have done three Globus Bus Vacations and wanted to try something new and different. Our troubles started at Logan Airport when we could not check in. Viking had booked us on KLM and it should have been Delta. We lost our oringinal seats ... Read More
Have done three Globus Bus Vacations and wanted to try something new and different. Our troubles started at Logan Airport when we could not check in. Viking had booked us on KLM and it should have been Delta. We lost our oringinal seats and finally got booked in. Loved Delta! Got to Amsterdam Airport and walked to the farthest luggage pick up area and could not find a Viking Rep. Finally a man felt sorry for us and said Viking usually met at the "meeting place". Off we go and walked half way across airport to the "meeting place". Again no Viking Rep. After twenty minutes I called the ship's phone number. Having never called a European phone number +49 did not work for me. It should have started with 0049. Sinking feeling in strange airport waiting for 45 minutes. Started walking around and finally found three Viking Reps walking together looking for us. They said we should have been at gate 19 where we first started. Back on track...bus ride to ship. Crew was great and we went to our stateroom. Small but doable...lower level. Window is eye level with the water and my wife could not look out at all without standing on the bed. That night when we left port at midnight the engine noise and water noise kept me awake most of the night. I thought seriously about canceling our trip. After that everything went fine until we got to Wurzburg. High water levels stopped the boat in it's tracks for a number of days. We were then bussed everyday to our venues for four days til the boat caught up to us. Half hour ride, then one hour ride next, then two hour ride the following day and finally a three hour ride to and from the next town. Some tours were canceled or rescheduled. Did not get much cruising and relaxing time on the boat. Felt like I was back on a Globus bus tour for a lot more money. Viking offered us a $1599 credit towards a future trip but it has to be used in the next year before 3/20/2020. No thanks...do not want two trips one one year. No more river cruises and have booked our next trip with Globus to Portugal and Spain in the fall. Read Less
10 Helpful Votes
Sail Date: November 2018
My wife and I have always wanted to take a river cruise with Viking. Their commercials are enticing and we thought we would have a wonderful trip. We agreed with Viking’s CEO, Torstein Hagen, that travel was broadening and time was ... Read More
My wife and I have always wanted to take a river cruise with Viking. Their commercials are enticing and we thought we would have a wonderful trip. We agreed with Viking’s CEO, Torstein Hagen, that travel was broadening and time was short. This cruise was expensive and we saved a long time to take it. Unfortunately, reality did not meet expectations. We we were forced to take long bus rides to destinations that we could not sail to because of the low river levels (Bratislava and Budapest). The bus rides were tedious and exhausting and because we used buses, which took time away from the excursions, one of the optional trips we booked was canceled. In addition, my wife got very sick and was unable to enjoy the rest of the cruise because of the long rides. If we wanted to ride buses we would have booked a guided tour. They did send two emails, one three months and another one two days in advance of the cruise, but the lead time was too short to cancel without full penalty. It does mention in the Terms and Conditions that “Itineraries are subject to change and may need to be altered or canceled specifically because of water levels or wind or other factors.” but some kind of compensation should have been offered. Other river cruise companies did offer partial refunds. A company with Viking’s reputation should have been more caring toward their customers. Because of this we will never book another Viking Cruise, river or ocean. Read Less
Sail Date: May 2017
Please beware that Viking does not get the premiere ports on cruises. As we cruised on the Danube we went by all the beautiful locations tomport in Passau, Germany & ended what I would call a “ghetto” port. Please look at the ... Read More
Please beware that Viking does not get the premiere ports on cruises. As we cruised on the Danube we went by all the beautiful locations tomport in Passau, Germany & ended what I would call a “ghetto” port. Please look at the photo I have posted that shows our table with 2 glasses of champagne with our scenery of rusted out machinery and water tanks. This is not the type of image that you see on Masterpiece theatre. And to make it worse the Viking customer service people were not helpful. They had arranged for a couple of shuttles to take us to Passau maybe one in the morning and one in the afternoon. We ended up calling a taxi. I would not recommend Viking River Cruises. Ships are new and beautiful, but not having good customer service and getting the worst ports does not make Viking a desirable cruise line Read Less
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