27 Silversea Silver Muse Cruise Reviews

We were sadly disappointed from the start when the Muse "broke" and we we didn't depart until a day later than scheduled. We had already spent two days in Vancouver exploring the city, so the offer of a "free ... Read More
We were sadly disappointed from the start when the Muse "broke" and we we didn't depart until a day later than scheduled. We had already spent two days in Vancouver exploring the city, so the offer of a "free excursion" to see the city was of no interest. We had already seen everything offered! We're still waiting to hear the details of the "15% credit of our cruise cost for a future cruise." After three phone calls and two emails there has been no response. We then missed our Ketchikan stop, and spent almost 2 days at sea. Given this was the last Alaska cruise of the season it was apparent most of the staff was burned out and "just going through the motions" required of their jobs. Food was good, but not great, and for the cost of the cruise our expectations were much higher. Decor was benign and boring, and the "artwork" of stacked hairdryers painted gold in the grand stairway was just weird! Our butler was nice, but forgetful. The room steward was great. The restaurant reservation system was odd, as the restaurants that were "booked" were often only half (or less) than full at peak hours. Were they just saving on costs? Entertainment and food was repetitive, and got boring even though it was only a 7 day cruise. On a high note, the cabin (deluxe veranda) was nice, bed comfortable, and balcony clean, but the wifi was TERRIBLE! I need to work while on vacation, and the lack of connectivity made this close to impossible. This is only my third cruise, but the last with SilverSea. Oceania was MUCH nicer, food better, and cost less. True, the alcohol wasn't included, but I couldn't drink the price difference if I tried. Read Less
Sail Date September 2019
Lawrence was amazing in talking about wine, so much so, fasting and not eating would have been an option. But not one beef serving was edible. We laughed at lunch when the knife could not cut the beef and the kangaroo was more tender. ... Read More
Lawrence was amazing in talking about wine, so much so, fasting and not eating would have been an option. But not one beef serving was edible. We laughed at lunch when the knife could not cut the beef and the kangaroo was more tender. Again, would go to drink wine, but fillet in Indochine tasted like liver and even cheeseburger had No beef taste. Appears Royal Caribbean’s purchase poses issues. Rueben sandwich at lunch had quarter inch non chewable pieces of corned beef. Corned beef hash was not edible at breakfast. Breakfast sausage was unchewable. Cheeseburger had less taste than fast food American Burger King. Ship is nice and new, under decorated. Line must have run out of money during process. Would return for wine lectures, but not to eat. We laughed at lunch when the kangaroo meat was easier to cut than the beef freshly cut across the Dias. But it is not funny. This is a new magnificent ship with a crew trying so hard, a great butler, and yet you chew a piece of waygu beef, on and on, and put it back on your fork, and hide it on your plate from the attentive trying staff who are trying to do their best. Lobster tail twice with so much cartilage to be inedible. Why, we wonder, when everything else seems great. Crew seems on edge. Butler was great but asked if we would rate him, as though things were in flux. He was great. Food was not. Read Less
Sail Date January 2019
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide ... Read More
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide tells people best way to get to the beach area is this train.So everybody goes not knowing that you could walk.Now the guide is on the train and if you don’t go you will not know where to walk.This should have been included .Tour was overpriced as well. All tours were overpriced.Some you could not understand the guide.Entertainment was awful.Beds are not American queen size.They are not 60 inches wide.10 nights of limited sleep.Regent seems to have fit king beds in there stateroomThey just remodeled this ship .Why not put in king size beds.Beer that was in the refrige was stale.Best beer was from the tap Read Less
Sail Date September 2018
Cabin was fine but not luxurious. Average compared to other cruise lines with a balcony. Entertainment was poor and boring. No music at the pool and servers did not come up to us and ask us if we wanted a drink. I had bought an excursion ... Read More
Cabin was fine but not luxurious. Average compared to other cruise lines with a balcony. Entertainment was poor and boring. No music at the pool and servers did not come up to us and ask us if we wanted a drink. I had bought an excursion for a total of $258.00 and messed up my day so we missed it. I couldn’t get a credit for another excursion and for the price I paid for the actual cruise I was disappointed they would not work with me. I didn’t like having to pay to dine at two of the restaurants. Food was good but I’ve had great food on Norwegian, Holland America, princess and holland. Was disappointed there was not an omelet station and that I would have to order one which took a long time to get. Breakfast was mediocre. The ship wasn’t gorogeous like I expected for a luxury cruise. I did like the size of the ship. The excursions were very pricey. The wait staff was nice and our room Butler was exceptional. Our stay in the ports were pretty short and didn’t like how we ended in Rome but there wasn’t any time to visit the area unless we booked a hotel. Read Less
Sail Date August 2018
The Muse is a beautiful new ship and it will not disappoint your expectations. But, near the last minute, SilverSea pulled one of the prized destinations in favor of another day at sea. Many of our fellow passengers referred to that as a ... Read More
The Muse is a beautiful new ship and it will not disappoint your expectations. But, near the last minute, SilverSea pulled one of the prized destinations in favor of another day at sea. Many of our fellow passengers referred to that as a "SilverSea bait and switch." We agreed with that and there was never an explanation as to why they pulled that. The food was generally better than we have experienced on other high-end cruises but the kitchen cannot seem to get the meat temperature even close to what you ordered. On our first night in LaDame two of the three that ordered a meat dish rare to medium rare got medium well to well done entrees. The next night at Atlantide we had six orders of beef or lamb for rare to medium rare and three of us got plates with medium well to well done meat. That frustration with that fundamental kitchen mistake continued throughout the cruise. They really need to fix that problem. Our butler was well meaning but not very hospitable - especially toward my wife and the wife of a neighboring suite that he took care of as well. However, two couples we were also traveling with on Deck 5 had an exceptional butler. The Cigar club on Deck 8 was a marvelous place to enjoy a cigar and fine scotches. The biggest disappointment (beyond the bait and switch) were the excursions. They were widely considered awful and awfully expensive. Of course, there were a couple exceptions to that general rule. If I were ever tempted to do that cruise again (and i never will be so tempted), I would book private excursions. Read Less
Sail Date January 2018
We chose this cruise when it was shortened from 18 to 12 days, ending in Lima rather than Valparaiso, which became an optional 5 day extension. We knew that there would be 5 days at sea, and assumed that those days would essentially be ... Read More
We chose this cruise when it was shortened from 18 to 12 days, ending in Lima rather than Valparaiso, which became an optional 5 day extension. We knew that there would be 5 days at sea, and assumed that those days would essentially be like staying at a 5 star hotel, and they were in some ways. There were 4 ports of call, but we will return to this. The cabin was beautifully appointed as was the entire ship. One could dine in any of the 6 restaurants, with 2 having a surcharge. All but one were excellent and commensurate with a ship of this caliber, with the exception of La Terraza, which served breakfast and lunch, but became an Italian venue for dinner - clearly inferior on all levels, with poor timing (forever) and average food. As for entertainment and activities, fair at best - clearly subpar. On prior voyages with Silversea, there were activities on the deck - pilates, yoga, etc. Here they were relegated to an interior stretching room and limited to 8, which filled immediately. Lectures were in a dark theater at 3 pm rather than in the Panorama lounge, a large space that could accommodate large numbers, with windows as well as a darker corner for slides. Earlier cruises had one night of Dinner Under The Stars, a wonderful buffet on deck - not here. I think that you get the message. The main pool deck even lacked background music - there was one afternoon with live music as background . As mentioned the service was excellent. Last but not least, the ports were fair. Cozumel, where we arrived on a Friday, along with four five thousand person boats. A tour that we bought from the cruise line was SO horrible that the cruise line refunded the cost of the 12 hour debacle. The other ports were fine.................clearly more thought and vetting needs to be done with the subcontractors.................so that's it. I certainly will research the passenger population as well as the ports for the next voyage. I hope that the "kinks" will be ironed out, as the line becomes more familiar with the ship............. Read Less
Sail Date January 2018
We chose Silver Sea because of the Travel & Leisure review. We are sorry we did. The office staff who booked our reservation proved to be incompetent and unavailable. I had to go to senior management to handle the simplest of ... Read More
We chose Silver Sea because of the Travel & Leisure review. We are sorry we did. The office staff who booked our reservation proved to be incompetent and unavailable. I had to go to senior management to handle the simplest of questions. Then as time progressed important facts of the cruise kept changing, like the formal dress policy for which my wife had purchase dresses. This continued with the boarding time for disembarkation, the times and content of excursions, and the dinner times for restaurants. The people above us in our cabin were so loud we could not sleep. My wife got sea sick. The toilet kept leaking water which my wife tried to control with towels and ten came down with norovirus. That pretty much ruined our trip. Our butler and cabin assistant were helpful. The restaurant help were all very good and the food was excellent. But it does not balance against the management incompetence and the cost. Read Less
Sail Date December 2017
You would think this is the greatest boat in the world. I've got news for you--sail with Regent or Seabourn instead. The pre-cruise hotel night was outrageously priced. The transfer from the hotel to the Silver Muse was unnecessarily ... Read More
You would think this is the greatest boat in the world. I've got news for you--sail with Regent or Seabourn instead. The pre-cruise hotel night was outrageously priced. The transfer from the hotel to the Silver Muse was unnecessarily delayed by the bus company. The cruise was egregiously overpriced, not only the cruise fare itself but also the shore excursions. Beware of the add on charges for dinner at two of their restaurants. The food at best is only comparable to our other cruises. The entertainment and lecture theater at the rear of the ship only has one level, no balcony! The Dolce Vita area on Deck 5 is oversized and plain. The gym does not have enough stationary bicycles for morning workouts. There is incredible pressure exerted by the spa staff on the passengers for expensive pain relief treatments. For a new ship, the "deluxe cabin veranda" bathrooms were embarassingly small, with only single sink basins and a small triangular shower stall with no room for a single bather to turn around in. The movie choices in the cabins were exceedingly limited and dull. The butler couldn't even keep the cabin refrigerator stocked with pineapple juice at all times. When I asked him for grape juice, he replied that he wasn't sure that item was available. Overall, this cruise did not represent value for value received. Read Less
Sail Date October 2017
We chose this cruise because of the total navigation of South America. Unfortunately, we also chose Silversea's newest and largest ship, the Silver Muse. As seasoned Silversea cruisers we have loved all of our previous cruises and all ... Read More
We chose this cruise because of the total navigation of South America. Unfortunately, we also chose Silversea's newest and largest ship, the Silver Muse. As seasoned Silversea cruisers we have loved all of our previous cruises and all of Silversea's ships, but the Silver Muse is, to date, a litany of disappointments - none of which is down to the ship itself. which is lovely. It seems to my wife and I that Silversea have decided to try a larger ship concept without considering why Silversea clients come back year after year - "Intimate Cruising". The suites and room staff service is still the "Intimate Cruising" that Silversea is renowned for, but they don't seem to have been able to transfer this to the restaurant functioning of a larger vessel. Most at fault is the dining - The Atlantide (the main dining room) has not had a menu change for three weeks, the same applies to the other restaurants and dining areas. The restaurant staffing also does not seem capable of serving the larger dining room and number of diners with the same 'intimate' wine and food service of the rest of the fleet. School report 5 out of 10 - must do better!! Also, the quality of the new in-suite entertainment system is excellent. Unfortunately however, the choice of viewing is extremely limited and the sound proofing between the suites is totally inadequate - to the point that we can hear the adjacent cabin's TV over and above my wife and I's conversation. Our recommendation - don't try the Silver Muse until these issues are resolved!! Read Less
Sail Date October 2017
We chose the Muse because we have liked SilverSea based on our previous experiences and we like long transoceanic voyages. So we chose the 16 day UK to Montreal. We were extremely disappointed. Our disappointments went well beyond the ... Read More
We chose the Muse because we have liked SilverSea based on our previous experiences and we like long transoceanic voyages. So we chose the 16 day UK to Montreal. We were extremely disappointed. Our disappointments went well beyond the expected teething issues with a new ship and transplanted crew. SILVER SEA has obviously worked hard to CUT COSTS in the RESTAURANTS and the ACCOMMODATIONS. 1) All the restaurants REQUIRE RESERVATIONS FOR DINNER. It is nearly impossible to get a restaurant you want when you want it, even if you book months in advance. You are stuck with your advance bookings for the duration of your voyage. The preferable restaurants are fully booked all the time. 2) There is NO WALK IN DINNER RESTAURANT on the ship. Every restaurant is a reservation only "theme restaurant," a concept by some "restaurant consultant" who obviously knows little about high end cruising and what high end customers want and expect. 3) The RESTAURANT MENUS ARE FIXED and are VERY LIMITED. Each restaurant has a fixed menu of few items and the menu DOES NOT VARRY day to day. For 16 days we looked at the same food choices. UGH. And if you do not enjoy Asian or "pay extra" you are stuck with Italian or the limited Atlantide menu. 4) The lack of RESERVATION FLEXIBILITY means you cannot change your reservations mid-cruise to include new fiends or acquaintances. 5) The food was often POORLY PREPARED. I had a tuna steak, ordered MR, it was served brown on the outside and still frozen in the middle. The lettuce at the La Terrace buffet for lunch was freshly showered every single day, but not dried. 6) We had to accept a dinner reservation twice at the outdoor GRILL. Outdoor on the pool deck is fine in the Caribbean, but the North Atlantic in September? No. Windy and so cold we needed two hot stone cookers to cook our meal. Yes, they did serve blankets, but most guests gave up for room service. 7) ROOM SERVICE was slow and cold. We quickly gave up on that option. 8) STORAGE SPACE IS ABYSMAL. In the Silver Suite on the older ships we were used to storage space and shelves galore. Muse has NO storage to speak of. The refrigerator cabinet top is completely occupied with the coffee maker etc. There are two small sofa tables and a desk. The desk has two small drawers and the top is largely occupied by the various cruise materials. The vanity is small and without real storage. The hair dryer was stored in the trash can. The "dinning table" and chairs are fine. 9) Our Silver Suite had a big closet, but NO BUREAU, anywhere. The large closet had some closely spaced shelves located below counter level. The only way to access them was to bend way over and struggle to see what was on them. Accessing therm was nearly impossible. There were NO clothing drawers. 10) The furnishings were sparse and not suited to purpose. The big "comfy chairs" for relaxing and reading had no arms and were so uncomfortable that they were useless. Sitting and reading in them was impossible. The sofa (a pull out for a 3rd guest) was so deep that throw pillows were necessary to sit back, uncomfortably. 11) While I cannot point to any specific complaint my sense was that the ship is understaffed. Service in the restaurants was often slow and usually sparse in the lounge areas. 12) The overall operational attitude of the ship is illustrated by this example. The forward 11th deck lounge was teeming with people as we sailed from one port. I went to the bar and asked for a drink. The bar tender told me "no, it is not six o'clock yet." The clock above the bar displayed 5:58. The concept for the design and use of the restaurants and public spaces is poor for the purpose of the ship. The staff is well intentioned, if sparse. I was particularly impressed by the Sommelier and his team. Silver Sea can solve some of the problems with this ship over time, but her basic design will limit resolving most of them absent a total rework. She looks good but does not live up to the hyped brochures or the SS reputation. Silver Sea fumbled with this ship and the concepts supporting it. Read Less
Sail Date September 2017
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in ... Read More
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in many instances was sub-par and with no flexibility of changing venues. Not having an open dining facility was a huge mistake which prevented guests to join one another. Our cabin # was 937 which was under the pool deck. You could hear movement of furniture from above in the cabin and in the bedroom area when at sea there was a load creaking noise as the ship swayed. It made for uncomfortable sleeping. Our butler, Anu, and his assistant were professional and caring. Read Less
Sail Date August 2017
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had ... Read More
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had to do with the construction of the molding around the ceiling. You could see that they had this problem previously because it looked "Gerry-rigged. After bringing it to attention of crew hierarchy we were told the ship was under warranty and could not be fixed right now. Finally after us and our a joining cabins complained(they alsohad the same problem) the squeaking/loud noise was reduced by driving wooden shims the ceiling molding. Entertainment - nothing special. NO onboard lectures by special speakers regarding the history of our destinations especially Normandy the war/cemetery.On previous Silverseas cruises we had great lectures. Dining reservations are being changed so there will be a regular dining room no reservation necessary. Service personal - butlers etc. are very good. Ports and excursions most went well. We have been on many Silverseas cruises, but this ship has not found it's "soul". Read Less
Sail Date August 2017
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our ... Read More
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our cabin attendants were fabulous. We can't rate the butler and his associate highly enough, especially during the few days I was ill. That's a consistent feature of Silverseas, the quality and training of the staff. The food was good too, especially in Atlantide and Kaeseki, but also in La Terraza and the Grill. We loved the cruise itinerary, with many of the ports on our bucket list. The time on shore was adequate for our requirements and we enjoyed ourselves in each of the Portuguese, Spanish and French towns and cities. But otherwise this was, in our opinion with 51 days of sailing on Silverseas, a poor shadow of the Silverseas experience we had come to love. The following aspects really annoyed us: 1. The dining arrangements are too regimented. You have to book every night of the cruise in advance, and for those of us who did not do so in advance, we had to take what was left available. 2. Dress code by restaurant, as opposed to by specified evening, detracted from the ambience of our evenings, because only those eating in the two formal restaurants tonight were dressed up. Half our formal clothes came home unworn! 3. There is a lack of intimate space on board. Dolce Vita is a huge open area that has a bar and piano tucked into one corner and usually has about 30 guests at cocktail hour. The Arts Cafe is sterile and poorly serviced, and we so missed the afternoon teas and cocktails in the Panorama Lounge. 4. Communication is atrocious. The public announcements only play in public areas, so if you are in your cabin when the ship docks or is about to depart you miss them. 5. The letter asking me to meet the head chef at 5pm on day one to discuss my food allergy was delivered to my suite while I was at dinner that night. We had only been able to get a booking at Indochine (late, see #1) but I couldn't eat any item on their menu. The staff didn't know how to solve that problem, and eventually we ate in La Terrazza after others had finished. 6. The captain's personal letter of birthday greetings for my wife was delivered 2 days late. 7. Our invitation to the Venetian Club (frequent travellers) arrived so late we were unable to change a reservation in the Spa so we missed the event. 8. Notwithstanding we had a letter confirming dinner arrangements for each night, when we arrived at La Terrazza on the last night of the cruise, the maitre d said we had no reservation and he had no vacancies so we would have to find somewhere else to eat. He could not offer any suggestions. I returned to our suite, unpacked the suitcase to recover the letter, and when I presented that to him his response was "it's not in the computer, I can't help). Thus the title of our critique, Basil Fawlty on board Silver Muse! 9. The ship was so impersonal. Everything is done by cabin number, so no one knows your name, with the exception of a few of the serving staff who made the effort. The executive had no idea who we are or what our history is with Silversea. We certainly won't sail on Silver Muse again. Read Less
Sail Date August 2017
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of ... Read More
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of the ship (plenty of time to work out the kinks). Unfortunately, the Silver Muse did not provide any luxury despite the hype in the brochures and the extreme friendliness of the waiters. I had to wear ear plugs at night when the sea was even a bit rough because the ceiling creaked so loudly and the balcony door banged. The sewer-gas smell in our otherwise very nice bathroom was off-putting to say the least. It did get fixed. There seemed to be no professional chefs on board and no one in charge of the restaurants. We've had better food and better organized service in hospital cafeterias and retirement residences. We quickly memorized the menus that never varied, and we got tired of the meals being served somewhere between room temperature and lukewarm. In the Terrazza buffet, the pasta chef was sullen, his pasta often incompletely cooked (crunchy, not al dente) and covered in stone cold sauce. They never turned on the radiant food warmers in the Terrazza, so that the scrambled eggs, home-fry potatoes, and Asian lunch dishes (clearly made from leftovers) were barely warmer than room temperature. The soup was never hot; even when I sent it back three times, they never got it hot -- I was told the Terrazza kitchen was three decks down, which is why the food got cold on the way up. The service in Terrazza was friendly but disorganized; the restaurant managers were usually in hiding or chuckling in a corner with the head waiters; the chefs never made an appearance to check on the quality of their dishes, so they had no idea of the inferior results sitting on our plates. One head waiter was outstanding; she was the only one to actually supervise and pitch in when necessary; her name is Eileen. The officers rarely ate in any of the restaurants, and now I can see why; they probably got much better fare in their officers' mess. Atlantide, the premier complementary restaurant, served the same boring food every night: a hunk of fried fish or fried meat on a cold plate served with a few tasteless, boiled vegetables. No variation, art, creativity or skill went into any of the meals. Almost anyone can boil up a few veggies, throw a piece of meat on a grill, and then toss the lot onto a cold plate. But this was supposed to be six-star luxury. There were two nice appetizer dishes; but having the same things over and over got very frustrating and tiring. La Dame, the $120-for-two restaurant had terrible seating (you stared at either the wall or the wine rack), indifferent service, and pretentiously described food that was not served hot and was not as tasty as we can make for ourselves at home. The entertainers (Chantal and Esther) in the Silver Note supper club were lovely but the food was just plain weird. How can a bowl of rice mixed with quinoa, served dry and on its own, be classified as a appetizer? The tough lobster on mashed potatoes, served lukewarm, was edible but not exactly gourmet. We love Asian food, but the Asian Indochine restaurant produced nothing tasty or authentic. Our local takeaway Thai and Indian places serve much better fare. The Arts Cafe, run by Jason and staffed by the delightful Jhowel, Paulo, Richard, and Juan, was the dining highlight for us. Afternoon tea was served at four from proper tea pots with perfect scones along with real clotted cream and jam. Whoever made the scones really knows how to bake a scone (that person needs to teach the other bakers how to make American muffins and pancakes that are not a wet mass of partially cooked dough.) Jimmy and Luke were the terrific cruise director and his assistant. They added greatly to our enjoyment of the cruise and we felt very lucky to have them. Jimmy does a wonderful Team-Trivia and Luke an excellent Name-that-Tune. Both are warm and welcoming to the guests on a individual basis. Sad to say, we will never sail again on the Silver Muse. And before sailing on any Silversea ship again, we will need to find out whether all the ships have adopted the disastrous idea of the unvarying menu. Read Less
Sail Date August 2017
1-Time of year 2-Ports of call 3-wanted to experience the new ship 4-The crew is exceptional. They are the best. It is like coming home to old friends. 5-All inclusive fare is very comfortable. I do not mind paying for ... Read More
1-Time of year 2-Ports of call 3-wanted to experience the new ship 4-The crew is exceptional. They are the best. It is like coming home to old friends. 5-All inclusive fare is very comfortable. I do not mind paying for excursions. 6-After a while these ports began to look the same. That is not your fault. I was sorry that there were no sea days to relax in between all the walking tours. The reservation system was a disaster. It prevented us from socializing with new friends. This has been one of our greatest pleasures as we have travelled with Silverseas since 1995. The same menu for 22 days is terrible. It is boring! Same menu in each restaurant. One evening (don't remember which restaurant) there was no salad on the menu. I asked if we could have a small salad. They said sure but it would take 45 minutes because it had to come from a different restaurant. I strongly object to a pay for restaurant. To have some special wines and exclusive menu for a few is unacceptable. You general wine selections more than adequate. It is very good. I understand the need for reservations on the upper deck (hot rocks) because of limited seating. You have to open up Atlantide and others for open seating. We could not hear any of the announcement by the Captain or the tour director in our cabin. Your communication system is lousy! We only hear in our cabins if there is a call to go to your muster station. There were no port lectures or enrichment activities or lectures. Had one bad tour experience where the guide spoke poor English and had little knowledge to answer our questions. Breakfast in our room was on time. Food does not come hot. Room service was fine. Butler was efficient and could not do enough for us. Getting on and off the ship is very easy and orderly. Lots of help getting on and off the tenders. If there is not more flexibility in dining by February 2018 (my next booking) I will cancel my reservations. Read Less
Sail Date August 2017
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of ... Read More
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of the cruise starting with cabin, restaurants, shore excursions, service. The cabin and dining staffs performed admirably under the circumstances they had to deal with on this shakedown cruise. The shore excursions were poor. The food and wine in Atlantide and La Terrazza was below average however the wait and wine staff were very good. We found out that the menus in these restaurant had not changed since March. This is unacceptable. Since we had enjoyed several SIlversea cruise prior to this most recent cruise, we were very disappointed overall with the experience we had. In the past we had recommended Silversea cruise line to many of our friends. However after this most recent experience we will no long recommend Silversea. The final straw was when we scanned our statement we found that an unauthorized charge was listed as a contribution to a Foundation. While the amount was small the act of billing without our authorization was totally not acceptable and we requested that it be removed which it was. I do not know who authorized this action but it should never had happened. Read Less
Sail Date August 2017
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite ... Read More
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite 1005 on the first cruise down to Silver Suite 932 for the second cruise. We had no issues at all with Suite 1005 which was on the same deck as the pool. We did have issues with restaurants and the standard of the food, wines etc for both cruises Entirely different matter when we transferred to Suite 932 • the balcony sliding door was off its track and they had to send maintenance to fix that • the air-conditioning was not working and they have to send a technician to reset everything from their control room • the cabin door wouldn't close properly so they sent somebody to fix that and then had to re-glue part of the vinyl cladding covering the door • the bath started gurgling and appeared to be backing up on itself and they had to send engineers to fix that The main ongoing issue was the extreme noise of metal banging on metal & chaise lounges being dragged across the decking. Suite 932 is directly below the pool bar and galley area which appears to have a dumb waiter that runs right beside this suite. The Guest relations manager was advised of this and apparently had engineers above us and people listening on two way radios in our suite to try and solve the problem. We advised her further on numerous occasions that the situation was still not resolved to our satisfaction. The noise started at roughly 7 AM in the morning and didn't stop at anything up to 11 o'clock at night. You could not have an afternoon rest or asleep and we had to use earplugs to try and dampen the noise Nothing that was done on the cruise appeared to alleviate the problem at all. You could also tell which one was our particular suite when docked as it was the only suite visible from shore that had a whole stack of black insulation foam taped around the pipes leading from the verandah balcony into the ceiling above our room. Our recommendation is to never, never, never book Silver Suite 932 and be very careful of any other Suite that is directly under the pool and bar area. Australia Silversea was asked to contact me upon our return and contact details were given to them of this. I waited three or four days after arriving back in Australia and when i received no response I rang them and was advised they would get back to me the next day after they spoke with the manager. Not having heard anything after a month I contacted Silversea Australia again and was told the general manager had been away on business and they were unable to make any decisions until her return. I was then told their idea of restitution was a credit on our next cruise. This was supposed to be a representation of 10% credit on the costs of the one leg of our cruise in Suite 932. All Silversea was really doing was issuing a 10% credit representing what was basically a Venetian loyalty discount on our next cruise If we decide not go on another Silversea cruise, we have not been given any compensation for this past cruise where all the problems were. I felt like we are being held to ransom and requested a refund but they said this was not their policy and will not do it. We could not use the Silver Suite as a Silver Suite and we did not use the veranda or enjoy the Silver Suite facilities at all because of the noise. We would really prefer to receive compensation by way of a fair and equitable refund so that we at least feel as though the issues that we had with this cruise have been addressed. We were not seeking a credit off a potential future cruise but redress for what has happened to us already. The credit note has to be used by October 2018 and I believe it should be open-ended at the very least. It appears that the attitude of Silversea is that the moment something goes wrong, they do not want to know about it at all. As has already been posted on the Internet by many others regarding the Silver Muse and its facilities, we experienced all the same disjointed restaurant bookings as others. In the main, we were unable to easily dine with other people that we met unless we were lucky enough to have the same restaurant bookings for that evening and even that created one or two hassles. The mishmash of having restaurants with their own dress standards meant further confusion when looking to change/make restaurant reservations with new friends. We had booked a number of the specialty restaurants with multiple visits planned over our back-to-back cruises. After trying them all the first time we cancelled all further bookings as it was very hard to justify the increased expense when the menu doesn’t change and the food standard was below par. A lot of the restaurants appeared to have premade a number of their dishes and food was very rarely ever served to the table in anything other than warm at the best. We even tried to have a meal redone but it still came out barely warm. We didn’t try again. Overall we were very disappointed with the quality of food on the cruise and the “supposedly quality” wines that were served ranged online at retail prices between 15-$20 AUD-hardly quality! We finished up dining a lot at the grill because we weren’t happy with the quality of the other restaurants but even their chips were precooked & put onto trays and when ordered they were re-cooked again. They were only thin fries with the result that they were dried out and invariably were served warm at the best by the time they got to our table. Apparently they do not have heat lamps at the grill kitchen as it was designed to be self cooking on the hot rocks. There are also no heat lamps to warm diners on some of those colder nights. A few staff were very good and it was a pleasure to be looked after by them but I feel that the overall standard was below what you would expect for a supposedly “six star” cruise experience. I could go on but we were very disappointed with the overall experience. We have already booked cruises for the next two years but they will not be with Silversea and after this poor experience I doubt that we will ever sail with them again. Read Less
Sail Date August 2017
We selected this ship because of the itinerary and the fact the ship was new. It is underwhelming ship, the decorating was prefabricated a la Mobil home like. The public restrooms were so cheap looking, I hesitated to use them. The decor ... Read More
We selected this ship because of the itinerary and the fact the ship was new. It is underwhelming ship, the decorating was prefabricated a la Mobil home like. The public restrooms were so cheap looking, I hesitated to use them. The decor on the stairwells were ridiculous looking, so skimpy and unimaginative. There was not a nice place to take a photograph. The room was alright, not great. The bathroom had only open shelves, not one drawer and when taking a bath you could see all of the untidy plumbing etc under the sink. The bedroom area and closet had good drawer space but not a smaller drawer for cosmetics. The mirrors are poorly placed so it was impossible to see yourself in the floor length mirror as the bed was right behind you. The shower was all prefab plastic and the one small stainless steel soap holder was open on one end so everything fell out. The shower was rather small and awkward to maneuver. The balcony chairs are so cheap looking and uncomfortable. The railings all look unfinished. The pool area is already dated looking....the chairs were also not comfortable at all. The separate dining areas were a little annoying, always having to check which restaurant at which time, too much work. The restaurants Le dame and Atlantide were fantastic, other restaurants were all mediocre. The only thing nice about Indochine is the name, the food is awful. La tarraza is the Italian restaurant and the menu was a poor selection of food. There was not one veal scallopini dish. I was to,d if I special ordered it that the chef would make it for me and I did so and then they said it was not confirmed and they couldn't prepare it for me. Very sad.... The gym is too small and there is no internet or television service in there. The trainer Rachel is great however. The spa area is also small, however the massage and pedicure I had were very good. The public laundry was too small and had one bad iron and board so close to the wall it was difficult to iron. The positive comments are the staff is superb and extremely attentive. I would never go on a silversea cruise again! The bottom line, the line is lacking an element of class or luxury! Regent, Crystal cruise lines are way above and that's where we will go with from now on... Read Less
Sail Date July 2017
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely ... Read More
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely slow, once we had to wait 1 hour between our soup and main dish at Indochine, The waiter was very ashamed of the situation but that is not an excuse.) There seemed to be a lot of excuses actually, like that the ship was new, that should not be an excuse. Lots of guest had complaints, one even talked about sending a letter with his attorney (a little excessive for my taste, but he had a plumbing problem so how could I know his experience.) Service at the pool terrible, Nobody was capable of spreading a towel on our daybeds, which is expected at luxury hotels and cruises. This is nos Carnival... The food was great, the wine was great, the boat beautiful, but it is really a shame that the service was so bad. Its not even an issue of attitude (other that the pool), it seems to be an issue of motivation, training, supervision or something like that. We stayed in a large room (Silver Suite), so you would expect that they pay the same or better attention to us, but sometimes it even seemed that because we where young, they seemed to be less interested in us (My wife and I are 32). Jacuzzi stopped working, we reported it, supposedly fixed, but never worked again, got tired of reporting it. Too bad... Read Less
Sail Date July 2017
I would say the service on this ship was more on par with a Carnival or below cruise line. Not what I had expected for a "luxury" cruise liner. Cabins and restaurants were always hot leading to many sleepless nights and sweaty ... Read More
I would say the service on this ship was more on par with a Carnival or below cruise line. Not what I had expected for a "luxury" cruise liner. Cabins and restaurants were always hot leading to many sleepless nights and sweaty dinners in a coat. The menu selections were very limited and never changed. After 12 days the attitude changed from where do we get to eat from where do we have to eat at tonight. "All Inclusive" doesn't extend to the wifi which is an additional $350 for speeds reminiscent of old dial up modems and to add insult to injury you and your suite mate can not share this connection. If my wife and I wanted to get on at the same time it would have been another $350. You are automatically billed for charity donations without being asked if you would like to opt in. Service is very slow in all of the restaurants and pool side. My drinks regularly sat empty on the table and I had to flag down servers in order to get a refill. Heading up to the pool we ended up just walking over to the bar to get drinks rather than waiting on any staff to serve us as it would take 10-20 minutes. Room Service times ranged from 30 minutes to 2.5 hours depending on the time of day. Shore excursions were very limited and did not have anything that might be thought of as adventurous. We ended up looking for shore excursions from other vendors outside of the cruise line. Read Less
Sail Date July 2017
While not completely awful, I don't think any of us would ever go on a Silversea cruise again. It was totally unorganized with management not really knowing how to do anything. Reception gave varying answers to the same questions, ... Read More
While not completely awful, I don't think any of us would ever go on a Silversea cruise again. It was totally unorganized with management not really knowing how to do anything. Reception gave varying answers to the same questions, sometimes giving totally wrong information in the first place. Excursion desk had all our excursions wrong and blamed us for booking them incorrectly instead of taking responsibility for their mix up (I overheard multiple guests complaining about this same thing). Guest Relations Manager is pretty useless, not sure what she's there for since she doesn't respond to anything. Wait staff in all the restaurants, butlers and maids were great though! Having all the different restaurants on board is certainly ambitious, however food quality suffers. You also have to book dinner reservations prior to cruising, otherwise you stand in line after embarkation for an hour, trying to make last minute reservations for the entire 2 week trip... as in, you have to tell them where and when you want to eat for each day. If you try to make a reservation at any of the restaurants the day of, well, you'll get a table at 930pm. There's no walk in, casual, buffet style dinner restaurant which is unfortunate. Rooms are comfortable but deluxe verandas have their TVs mounted on the same wall (just opposite side) of your neighbors bedroom wall. Lots of complaints about noise transference between these rooms. Minimal noise transference between floors. Brother got locked in his room for several hours because the door was jammed. Staff hinted that this happens pretty often, but didn't seem too concerned about it. Seems like a HUGE safety concern especially since he only noticed the jammed door in the morning. If there had been a fire at night and he couldn't get out?? .... Silverseas advertises itself as an "ultra luxury" cruise company. However, on Silvermuse, you're 1 of 600 guests and you're usually treated as such. The day you disembark, a few hours later, a new group of 600 come aboard. You can tell that a lot of the staff, particularly at reception and the excursions desk are tired and worn out and couldn't care less about the guests. Instead of "ultra luxury," Silver Muse seems to be more mass market with a focus on quick turnaround, than anything else. So disappointing since we had such a fabulous time on our first Silversea cruise a few years ago. Read Less
Sail Date June 2017
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the ... Read More
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the waitstaff in many of the restaurants were excellent. You could tell that they were really trying to make you feel welcome and to anticipate your needs. Silver Muse fell short (in fact, fell straight on its face) with the reception staff, excursion staff and some of the management staff in the restaurants. The reception staff was like a group of chickens running around without their heads. No one had the answer to anything and when problems arose and they said they'd "take care of it," that actually meant "no one will do anything about this and you'll have to come back and talk to us 3 more times before we remember to do something." The woman with curly hair at the excursion desk was absolutely horrid to deal with. Impatient, extremely rude and very sharp, I heard her scold many of the guests asking for help with their bookings.* I'm an easy going guy and generally let things slide, but this woman should be fired. Or, at the very least, be reassigned to a job where she doesn't have to talk to staff. The same goes for the head chef of the pizza restaurant. He was very stuck up and rude about how he cooks his pizza and absolutely refused to make custom adjustments as "the food quality would suffer" and that adding certain ingredients was "incorrect." Sorry, but if I want something cooked on my pizza, and it's available in your kitchen, AND I had it done yesterday with no problems, then what's the big deal? Being scolded that my "taste" was incorrect was absurd. He was very rude and I couldn't believe the way he spoke to us. Excursions were OK, but timing needs to be thought out better. More accurate descriptions of port would be helpful as well. The food quality should be improved too. In room dining menu should be expanded as well. Fairly small selection and I was especially surprised at the lack of options for dessert. Read some of the other reviews to get a feel for how stupid the reservation system was... Overall, the trip was OK, but for the amount paid and the service we received, I would definitely NOT going on another Silversea Cruise again. *** TIP: Make sure you have a printout of all the excursions that you prebook on MySilversea because they will screw up your bookings and claim that you didn't book things correctly and then they'll say it's all your fault. Be prepared with a printout to prove you booked things correctly. Read Less
Sail Date June 2017
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words ... Read More
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words when ordering over the phone. Dining arrangements were terrible and inflexible. By the end of our second week we had settled on three restaurants that were of acceptable standard, but with static menus the fare became boring. Dress codes are from the 1950's. Waiters are unable to see a glass that needs refreshing. All outside areas smell of stale cigarettes and cigars. Of the tours we did only 3 were enjoyable and represented value for money. On 2 tours they lost guests, another the guide had to have an interpreter, the worst being a 5 hour drive for 15 minutes at the destination in lieu of an hour. The guides response to a guest who complained was "you are only here for photo, not to climb it". There many more issues that detracted from our enjoyment , but the main problem was the staff agreeing there was a problem, but being unable to take any action because of their rules. There was never any feed back given. I would never travel with them again. Read Less
Sail Date May 2017
We have just completed a three week cruise on a new vessel, Silver Muse. We did back to back cruises in the Mediterranean, and began our holiday with high expectations. Unfortunately I have to report that the ship has been a bitter ... Read More
We have just completed a three week cruise on a new vessel, Silver Muse. We did back to back cruises in the Mediterranean, and began our holiday with high expectations. Unfortunately I have to report that the ship has been a bitter disappointment for us and for many fellow passengers, and there is no way I would use it again or recommend it. Physically this new vessel is appealing, but management fails miserably in the way they run this ship. Very few aspects of this boat run smoothly. Unfortunately communication from management is often less than open, and many times misleading. 1. The advertising for the Silver Muse proudly promises ‘free WiFi’. It fails to explain this translates to one hour per day free. As many people use this ’free service’ at much the same time it rarely functions effectively. Thus I gave in eventually and purchased a so called ‘premium plan’ which covered the whole trip for payment of several hundred American dollars. I found this failed to be effective at times as we came back from tours at similar times and the free users overloaded the system. Payment provided no priority. 2. Management were often misleading in the information they provided to passengers. I'll describe one incident which gives the flavour of the malfunctioning of this vessel. We lost all hot water in our initial cabin and the crew seemed unable to fix the problem. After two days of cold showers we asked to be moved. We were offered a cabin on the floor above and were told it had become vacant because a death in the family caused its occupants to move out. So we transferred to this new cabin and a couple of days later whilst chatting to a lady on board, discovered she had been the previous occupant of our new cabin and after a totally sleepless night due to the noise of children in the adjoining cabin, she demanded to be moved. By then we were familiar with that noise as several boisterous children screamed and had regular races along the corridor with no effort by their parents or staff to curb this behaviour. It was apparent that the only death had been the truth, as the explanation staff had given us as to why our new room was vacant was less than honest. It appeared that the running of the ship was so malfunctioning that the people who yelled the loudest were the ones staff responded to. There were few aspects in the running of this ship that appeared to be working. Patrons often found it impossible to go to a restaurant of their choice, unless they had booked prior to boarding. In most cruising ships the approach is one that encourages meeting other guests by sitting together for a meal. On the Muse it was a major effort getting a table for ourselves let alone mixing with others. Often we were told there was no room to eat in a restaurant of our choice. When we looked around we could see empty tables, and the staff explained this away by saying guests had booked it for later, or it was too windy etc,. At times we rechecked and discovered the tables had remained empty. A staff member eventually told me what appeared to be the truth—that the kitchen could only handle X number of people so some tables had to be left vacant. Getting a meal became a hassle for many passengers. On one occasion I asked for a table outside on the deck and was told there none. I pointed to an empty table and the maitre de said an emblem on the nearby wall indicated it was taken. I explained to her that emblem was for a life bouy hanging nearby. She then said she had no way of checking if it was taken. I suggested asking the waiters might help. She did that, discovered it was free and we sat down. One can imagine how many people were turned away without finding out. Another time our two friends couldn’t get in to any restaurant and ate in their rooms. My wife and I decided to try our luck at the restaurant that also served breakfast and lunch. We arrived in time to hear the couple in front of us being told there was nothing available as there were two of them and only a table for four was free, so they couldn’t have it. I grabbed the moment and said if we joined them there would be four, so we got to sit with two strangers which was fine with all of us. 3. Two of the restaurants charged an extra $60 (USA) per person if one was fortunate enough to get a table. 4. Apart from the noise of young children, there were many other sources of noise. Doors had to be slammed to close them. TV’s were placed back to back in adjoining rooms with little insulation separating them, so even a normal volume of TV sound would penetrate adjoining rooms. Flushing a toilet created enough noise to wake people in adjoining rooms. I could go on from lack of support from Silversea agents in the hotel, some tours being disastrous but expensive, even to the point of leaving a passenger behind. This ship is not ready to take guests until they get their act together, and at present they appear light years away from that as polite suggestions or complaints are fobbed off and nothing appears to be learnt from the incidents. Read Less
Sail Date May 2017
Our previous experiences with Silversea have all been wonderful, we were really interested in the ports of call. We thought a new ship would be a good experience. However, the Muse is a step down on Silversea experiences. Service, ... Read More
Our previous experiences with Silversea have all been wonderful, we were really interested in the ports of call. We thought a new ship would be a good experience. However, the Muse is a step down on Silversea experiences. Service, specifically in the restaurants was middling to poor, and you had to make reservations, making the experience much less relaxed. We missed the formal nights. Not having them meant the dress code was inconsistent, and you needed (supposedly) to be formal just to get into certain restaurants. Then when you arrived, you found that the standard for formal was very elastic. At the end of the trip we ask for transportation from the port to the Hotel Bauer in a water taxi ,and we were charged a 196 dollars for my wife and I. We waited in the sun for approximately and hour and a half with another couple until the taxi arrived. I. Don't think you should be using this company Venezia Futura in the future. Considering that the other couple was charged the same as we had ,we paid almost 400 dollars for a taxi that's advertised at 92 Euros for up to four passengers, and we had to wait an hour and a half. Read Less
Sail Date May 2017
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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