222 Silversea Silver Muse Cruise Reviews

We went with a wine group which selected the Silver Muse as its ship for the cruise. It is a new ship, having launched in 2017. Overall, the ship is very nice. It is a smaller ship about 600 passengers. Much has been made of the 8 ... Read More
We went with a wine group which selected the Silver Muse as its ship for the cruise. It is a new ship, having launched in 2017. Overall, the ship is very nice. It is a smaller ship about 600 passengers. Much has been made of the 8 restaurants on board. What we found out is that if you want to go to a restaurant that requires reservations (Atlantide and Indochine are the only "walk in" restaurants on board), make your reservations as soon as you book your cruise. We were able to get only 2 reservations; the others were already booked solid. Fortunately, the wine group had reservations in most restaurants. Therefore, we ate in all restaurants but Kaiseki. That having been said, our favorite restaurant was Atlantide, followed closedly by Hot Rocks, also known as The Grill. Atlantide had great Chilean sea bass and a nice atmosphere. At Hot Rocks/The Grill, they heat stones to 450 degrees F for 20 hours. You select what meat or seafood you want to cook. Then they put the hot stone slabs in front of you, and you cook your own food. Frankly, the filets we cooked there were the best beef we had on the cruise. Despite the claimed excellence of La Dame, we were less than impressed. The steaks were overcooked. Silver Note was enjoyable, especially with the pianist and the singer, but the menu is limited. LaTerraza had mediocre food and spotty service at night. La Terraza is the buffet at breakfast and lunch. Sometimes we were invisible at a breakfast table and practically had to tackle someone to order coffee, tea or an omelette. Being on Deck 8 was good because of Cafe d'Arts, aka the coffee bar. We could walk down the hall and get coffee, tea, cappuccino, etc as well as snacks beginning early in the morning; the only thing is that it doesn't stay open late. Embarkation and disembarkation went smoothly. We enjoyed the bartenders on Deck 10, the pool deck. Some of the servers were lackadaisacal in waiting on people at tables along the sides. One outstanding exception was Egbert (yes, that is his name). He went out of his way when we got back late from a shore excursion. He went up to Spaccanapoli to order and to get our pizza, as well as to serve us drinks. He was the only waiter we encountered who deserved a tip. We didn't check out the entertainment that much. The night we did go was all right, but nothing outstanding. Our butler Kiran was outstanding. Our room steward was good but virtually invisible. Room service was good. If you can't get into a restaurant, order room service. Overall, the staff was friendly and cheerful. There were various activities onboard. Since we had no sea days, however, we did not participate much except for trivia, which was fun. The shore excursions were good. We took the ships excursions in Rominj,Corfu, Santorini, Nafplion and Rhodes. We had a private excursion in Dubrovnik. The history and architecture were outstanding, and some had amazing views. Be prepared to walk a lot. Many people enjoyed the excursion to Corinth, although we did not personally go. If you plan to go to popular tourist spots such as Dubrovnik and the Greek isles, do not go during July and August if you can possibly avoid it. Not only is it hot, there are seemingly a million people in those places. Even going in October was crowded when 4,000 "of our closest friends" got off a monster Holland America for tours. On Santorini if you plan on taking the tram down, wait until the hordes from Holland America or some other behemoth ship leave before standing in line to go down. We were in line for over an hour because of people from the Holland America ship. Of course, you can also walk down 500+ steps to the shore, but you have to avoid donkeys and their droppings. Or you can ride a donkey down, although some said that it was more difficult going down than going up. We enjoyed some of the tropical drinks from the bar on the pool deck. Unfortunately, none of the bartenders were proficient in making drinks such as a martini or a vodka gimlet, which was surprising considering the luxury line offering. The outside decks on the aft of the ship were nice. The chairs outside the smoking lounge on deck 8 were especially comfortable. If it isn't too cold or breezy, dining outside at La Terraza for breakfast and lunch is pleasant. One night, however, while we sat outside on deck 9, water poured down from the deck above onto me. It had been raining that day. A design flaw in the ship apparently directed the water onto my chair because it was under the awning, not under the metal part of the deck above. Never have experienced anything like that before on any ship. The ship offers a free laundry room on each deck. The bad news is that there is only 1 washer and 1 dryer per deck. The really bad news is that the laundry room on our deck was so small that if someone opened the door while you are bending down to put something into the dryer, you can get hit in the head. The room was positively tiny. Given the spaciousness of other parts of the ship, that room could have been make larger. Apparently, some other laundry rooms were not that tiny, however. The lounges were well appointed and comfortable. There were only a few children on board. I would not consider it a ship that would have a lot of activities for children. There was a shuffleboard area and ping pong/table tennis upon request. There are a number of lounges in various parts of the ship, although the ones around the pool are at a premium. There is a walking track on deck 11. The gym was small but modern. Due to constant shore excursions, we did not use the gym, though. The spa looked nice, but again we did not use it. Overall, we enjoyed the cruise, but it was not a flawless experience. For a new ship, we found the water temperature issue incomprehensible. Read Less
Sail Date September 2018
We traveled with friends on the Muse and enjoyed our trip. The ship is beautiful and the crew and service were excellent. The ship is spotless and extremely well organized. If you don't go for "glitzy" and like quiet ... Read More
We traveled with friends on the Muse and enjoyed our trip. The ship is beautiful and the crew and service were excellent. The ship is spotless and extremely well organized. If you don't go for "glitzy" and like quiet elegance this is the ship for you. One of our friends had a "big birthday" and the crew really outdid themselves making her day so special. From decorating her room, helping organize an amazing dinner at Atlantide and a beautiful cake too. The public spaces are all very attractive. The Arts Cafe is lovely, especially for early morning coffee. The Observatory and the Panoramic Lounge were also great. Dining: The restaurants were overseen by a very fine gentleman, Antonio. He is a GEM! The dining staff could not be more gracious and accommodating. Our favorite restaurants were Atlantide and Indochine. We dined in Atlantide on 3 evenings and each dinner was exceptional. We also enjoyed a dinner at La Terrazza, lunch by the pool and the pizzas from Spaccanapoli. We did dine at Kaiseki and were not impressed, it just doesn't work as a "special" restaurant. The menu was tiny and the room very dark and smokey, seemed like a not very good version of Benihana. We LOVE Japanese food - Silversea, please rethink this concept. Also, were not crazy about Silver Note- very odd menu. Silver Note would be a better late night jazz/dessert venue. Wine - well, the wine selection did not match the quality of the food and service. Yes, there is an "upgraded" wine list which we often used, but the included wines were just not good. One evening the SS Singers performed 70's and 80's tunes on the pool deck, followed by a dance party and dessert buffet. It was a beautiful evening in Portofino and lots of fun. The pool is very nice and there are plenty of sun loungers and the pool staff is excellent. Spa - the onboard spa, fitness center and facilities are beautiful. The products used are very good as are the treatments and therapists. My husband and I each had a couple of spa treatments. Spas are "outsourced" on cruises and somehow the luxury cruise lines need to curtail the "hard sell" and "upselling" by cruise spa staff - it just isn't relaxing. It doesn't match the Silversea experience. Concierge - the concierge staff were so kind and gracious, but the staff needs to have more information available to them regarding local transport and beaches etc. Local contacts do come onboard but at that time it is too late. Aside from organizing the "tours", the concierge staff should have much better local data on avail of taxis and uber and where the best beaches and other facilities are located in each port, for those guests planning their own day. FYI- Antibes has the best Uber service! We cruised from Barcelona to Rome Our pre/post and excursions were organized by our travel advisor. Our favorite days were in Monte Carlo - where we spent the day in Eze with a lunch at Les Remparts, Portofino where we toured the town on our own and then had an amazing lunch at the Hotel Splendido and in Livorno we had a driver take us to Pisa and Lucca. Embarkation and disembarkation were incredibly well organized and easy. Silversea really has great service and we especially found the upgraded air offer a very good value. Read Less
Sail Date September 2018
To visit castl Gandolfo and Carcassonne and to experience Muse. Restaurants. I always thought I would prefer separate individual restaurants as you have on Muse. But, now that I experienced that I was totally wrong. The restaurants were ... Read More
To visit castl Gandolfo and Carcassonne and to experience Muse. Restaurants. I always thought I would prefer separate individual restaurants as you have on Muse. But, now that I experienced that I was totally wrong. The restaurants were great. The food was wonderful. But, we never got to know anyone. It was like dining in a restaurant onshore. The main reception bar area was huge. We always went to the bar on our other cruises (2 world SS cruises, plus others). On Muse we never went once. Too impersonal. The arts restaurant is a great idea. We went there a few times. We prefer dining in our suite on longer cruises. After one exhausting excursion we decided to have dinner in our suite. But, you can only have the 24 hr menu in the suite. I was shocked. We had an owners cabin aboard Oceania once and the butler brought us food from all the restaurants. I could have Italian and my husband oriental. If they can do it, SS can do it. Read Less
Sail Date August 2018
We had sailed on the Silver Muse before and enjoyed it very much. It is a beautiful ship, and the deluxe verandah cabin is the best in that category of any ship we have sailed on. The service is amazing. Our butler knew our needs before we ... Read More
We had sailed on the Silver Muse before and enjoyed it very much. It is a beautiful ship, and the deluxe verandah cabin is the best in that category of any ship we have sailed on. The service is amazing. Our butler knew our needs before we even asked! He was thoughtful, professional, and always available when we needed anything. We noticed some of the same problems with the process of making dinner reservations as we did on our previous cruise on the Muse. However, we quickly found out that our favorite 2 restaurants, Indochine and Atlantide, were easy to get into. We wanted to eat dinner in La Terrazzo more often but could not get in. I think the process had improved since May 2017 but feel there is still room for improvement. We booked excursions for each port but were disappointed in the ability to understand some of the tour guides. We did not experience this problem on our previous Silversea cruise. Silversea is our favorite luxury cruise. We love the smaller ships and hope to enjoy Silversea again. Read Less
Sail Date August 2018
This was our first cruise ever and we wanted to go “first cabin” all the way. We had a superior room on the 9th floor next to the Grand suite (so the front of the ship, up high- Very nice!) I was advised by my AMEX Platunum Travel ... Read More
This was our first cruise ever and we wanted to go “first cabin” all the way. We had a superior room on the 9th floor next to the Grand suite (so the front of the ship, up high- Very nice!) I was advised by my AMEX Platunum Travel expert that Silversea cruises were among the best. I chose a Silversea Cruise as the Muse ship was only a year old and advertised as an “Ultra” Luxury Cruise.” The cruise ship was gorgeous but the food was AWEFUL and the other guests we spoke to thought the same. The first night we ate at the grill and were served prawns that were freezer burnt. It was bad! They brought out an exchange but they were the same. Smushy and disgusting! The cruise check in went smoothly and receptionist, Maria, was outstanding as was our Butler, Catalino. We felt SPOILED! Honestly, the big issue is the preparation of the food and a lack of QUALIFIED CHEFS/COOKS are evident. At Kaiseki (this is tepanyaki style) they half cooked and pre-cooked the Lobster and fish and then over cooked it upon serving it. The WORST FOOD EVER (probably have to overcook in order to kill the bacteria that it accumulated sitting around.) Fortunately, we managed not to starve, being ultra selective of what we chose to eat. The swimming pool was too small and was SO salty and I felt disgusted because so many children swam in the pool and it seemed as though they used the pool as a toilet. You have to rinse off right in plain sight in front of everyone (clear glass shower right next to the pool.) So if you’re a little body conscious you’ll never use it. I only used the pool once and that was a disappointment! I honestly think that luxury cruises should only be for adults. Overall, the cruise experience was good as I had an amazing travel partner and we enjoye the ship and excursions immensely. Read Less
Sail Date July 2018
*Warning Do not book Silver Suite Cabin 932*. This suite is located directly under the only pool bar and the bar storage and dish washing operations. They start up at 8 am and end at 11:30 PM and you hear clanking banging, door ... Read More
*Warning Do not book Silver Suite Cabin 932*. This suite is located directly under the only pool bar and the bar storage and dish washing operations. They start up at 8 am and end at 11:30 PM and you hear clanking banging, door slamming, things that are dropped and basically every noise from a very busy bar and back bar reverberate through suite 932. This is the only suite on the ship that is effected by a very busy operation directly above your suite and you will be very unhappy if you book this suite. We complained within one hour of moving in about the constant noise in our expensive suite and after a few days the cruise line gave us a $3,000 credit if we booked a new cruise. Appreciate the offer from them but Silversea really needs to disclose this suite defect to all future people who will be unfortunately booked into this suite. Its not cool to charge an expensive suite rate and then get the worst cabin on the ship. After a few days on board Silversea admitted this cabin was a real problem with noise. Two hours after moving into the suite I went online and Googled Silver Muse suite 932 and to my horror I saw the previous review by some passenger who had the same experience that we did. Note to self, always Google search the cabin you are assigned to. We could have avoided this unpleasant situation if we did. Having said all the bad things about cabin 932, I must say that everything else on the cruise was excellent. The ship is new, the food is amazing and the staff was all very nice. These things helped but it did not overcome the fact that my wife and I would leave our suite before we wanted to and were hesitant to come back to our suite until after 11:30 PM and when you were in the room it was very aggravating. Very unfortunate and frustrating experience when you book an expensive suite and are on a nice Med cruise with your family. The purpose of my review is to hopefully get the word out that the Silver Muse is a great ship but NEVER EVER book suite 932..... Read Less
Sail Date June 2018
We liked the itinerary. We liked that the ship was new.The breakfasts were good but with no "assigned" waiters it was chaotic on sea days. Lunches--were excellent. Dinners were "OK". We ate dinner at 2 restaurants that ... Read More
We liked the itinerary. We liked that the ship was new.The breakfasts were good but with no "assigned" waiters it was chaotic on sea days. Lunches--were excellent. Dinners were "OK". We ate dinner at 2 restaurants that didn't require reservations but like La Terrazza (Italian) best although pitifully refrigerated. The decor as just "OK"--you can't please everyone's personal taste. We used your hand sanitizers each time--but sadly my husband caught a cold anyway from someone--and I caught it from him..a few days after disembarking.Ultimately it had bad consequences for our return trip which was delayed 10 hours--then an 11 hr fight etc..(Sadly I ended up in the ER upon returning--and had to cancel many plans)."Bad luck". Anita was very helpful with disembarking...because there are ridiculously limited with cabs. Our favorite guide was in Rhodes-- excellent--but we were caught in a bad downpour (the guide said rain was forcasted)! We were given clear rain ponchos--but umbrellas would've been better.We bought one eventually. My favorite day was in Capri but way too short as we discovered the last boats leaving were already booked! The room was well thought out and felt actually "roomy". Our butler was very nice and attentive. But again your air-conditioning was a problem in the room (didn't go above a certain temp to warm it) and especially after escaping from the chilly hallways . Read Less
Sail Date June 2018
We were on the Silver Muse last year, Monte Carlo to Lisbon & enjoyed the Cruise, so thought we’d book again and we liked the itinerary to the Greek Isles. We did visit interesting ports, we especially liked Spetses & Hydra, 2 of ... Read More
We were on the Silver Muse last year, Monte Carlo to Lisbon & enjoyed the Cruise, so thought we’d book again and we liked the itinerary to the Greek Isles. We did visit interesting ports, we especially liked Spetses & Hydra, 2 of the smaller ports. A lot of the larger ports were very crowded, as there were other Cruise ships docked. Santorini was extremely crowded & it was pretty inefficient getting down in the cable car to the the Fira port where the tenders left from. We waited in line over an hour. Ephesus was remarkable & one of the highlights. My BIGGEST beef w Silver Sea on this Cruise was that less than 48 hours before we were to fly to Venice, our travel agent was notified that we had been moved from the Grande Bretagne which we had booked & paid for months in advance, a five star hotel to the St. George Lycabettus which I would rate as a three star hotel after staying there. It’s really beat up & needs a lot of work. We had to go to her office on Saturday before we left on Sunday to pick up a new Cruise ticket. Even she didn’t know why they did this, but in my opinion we should get a refund for the difference in the 2 Hotels. And we realized we were the only people from the Cruise this happened to, although the Silver Sea rep told our travel agent differently. Silver Sea should have guaranteed our reservation, & I hold them responsible. And it’s why I wouldn’t trust them in the future. It’s too bad as it was a good Cruise & all the staff were courteous & very accommodating & the ship itself is lovely. On the whole the food was quite good, although I wish they’d change the eve menus more frequently, & I think the wine selections that you are offered could be improved. I was disappointed to learn that Silver Sea has been sold to Royal Caribbean. I think it will loose some of its charm. Read Less
Sail Date June 2018
Our friends chose this cruise and, based on reputation of the line, we decided to accompany them. The ship was lovely and kept immaculately clean. The service, without exception, was exceptionally professional and friendly. The first ... Read More
Our friends chose this cruise and, based on reputation of the line, we decided to accompany them. The ship was lovely and kept immaculately clean. The service, without exception, was exceptionally professional and friendly. The first cruise, in our opinion, lacked enrichment talks which would have added a lot. The second cruise included talks which were appreciated. The only down side was the food. It seemed to be hap-hazard and disappointing in its total lack of local cuisine. We ate ashore 13 times to sample the local fare. It seemed unfair that reservations were required except in the main dining room . We didn't know this on the first cruise so had little variety. Also, not knowing beforehand which nights were formal, we found ourselves at an informal restaurant in formal dress. The Indochine restaurant seemed to be under-utilized as once was enough for many. It was fascinating to visit Albania, Croatia, and Montenegro. We were ill-informed about them before the cruise and it was delightful to visit them. They were highlights. Overall, we thought the cruise was lovely and would recommend it to our friends. Read Less
Sail Date May 2018
We are long time Silversea Cruisers. First time on Silver Muse. It clearly represents a new direction for Silversea. we are not sure who the cruise line is marketing too. Let me explain. Gone is the elegant dinning room, and in its ... Read More
We are long time Silversea Cruisers. First time on Silver Muse. It clearly represents a new direction for Silversea. we are not sure who the cruise line is marketing too. Let me explain. Gone is the elegant dinning room, and in its place is a collection of dining options. While they represent a more modern approach to the dining experience, the new venues lack any sense of the wow factor. Comfortable, yes. Elegance, no. In fact, the entire ship denotes a sense of soft colors, fabrics, and light paneling exuding blandness. There was a lot of use of artificial material for surfaces. Now, don't get me wrong. This all tied together in a decorators well thought out scheme. Unfortunately it turned out very uninspiring. I have loved cruising-partly for the grandeur which this ship lacks. I am talking today grandeur, hip grandeur, modern grandeur, all missing. The staff were as fantastic as ever. Best in industry in my opinion. The food was OK. Meat products we fine. The fish was consistently over cooked and dry. I think fish products were not left to get to room temperature before cooking thus drying out. in the cooking process. Fish was not taken off the grill and left to finish on the plate. We were surprised at this problem since on virtually all of our past Silversea cruises, fish was fantastic. And yes, we did frequently and politely share our concern with ship staff. Now, Silversea is planning two more sister ships to Muse. I hope there is still time to add elegance back in the mix. By the way, did I mention the seven day menu has to go. Silversea has lost its way with this ship and marketing staff better make sure that young hip as well as seasoned cruisers feel they are getting ship value for their money. Will we sail with Silversea again? You bet. There still no better cruise line out there. These comments hopefully will be helpful to the cruise line. Read Less
Sail Date May 2018
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique ... Read More
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique entertainment. There was also only a limited amount of board games on the ship. Throughout the 16 day cruise, food service was very slow, but the food quality was superior, as was the staff. The issues seemed to always be in the kitchen. One night, in the level 4 dining room, it took over 3.5 hours to complete dinner. We gave up on the idea of dessert. The head chef was very kind and seemed quite good at her job. I did go on a tour of the galley. I will give the benefit of the doubt. It’s a newer ship and there is a learning curve. They need to figure out how to shift focus on specific restaurants when business has higher than normal traffic. With all this said, we generally had a very good experience and plan to continue to use Silversea. Read Less
Sail Date April 2018
We took a 13 night trip on the Muse in March around the Caribbean, Fort Lauderdale to San Juan. We booked directly with the line but made our own flight and prehotel arraignments. Everything was easy and all worked out as expected. This ... Read More
We took a 13 night trip on the Muse in March around the Caribbean, Fort Lauderdale to San Juan. We booked directly with the line but made our own flight and prehotel arraignments. Everything was easy and all worked out as expected. This trip had ten ports which I believe was too many for the Caribbean. I would of liked a few more sea days. We have taken many trips and have been on most ocean cruise lines. This was our first SS trip. Below are my observations and comments. SHIP: Muse is a very nice ship. The layout is easy, size was great for us with plenty of space and no lines. The Decor was fine. We used all the public spaces and found the majority to be inviting and comfortable. The climate control system worked great everywhere we went and was very responsive in our cabin. CABIN: We were in a regular veranda cabin on deck eight, 845. It was very nice, great size with lots of storage all around. It was quite both day and night no matter what the ship was doing. The staff kept it very clean and made up with any request answered very quickly. I didn’t care for the in mirror TV and felt the TV selection was poor. INTERNET: I believe this was the first trip where everyone got unlimited internet. It was very easy to use while we encountered no dead spots aboard. We used it for email and face book which worked fast and dependably. I did not see any public computers however the front desk was willing to print out things. SERVICE: We felt the service was great all around. Everyone we encountered was pleasant and eager to please. FOOD: We ate in all the included venues and none of the extra charge. I really feel $60 pp is out of line on a already expensive luxury cruise. There should be no extra charge. We felt for a luxury line the food was just ok, there were no “wow” dishes. Beef was poor quality all around and I mistook their lobster tail for a shrimp. I would not recommend SS for a “foodie”. We made reservations on line and in person and used the open sitting restaurants. We had no issues and always got the time and table size we wanted. We tend to eat 7 to 7:30. We didn’t like the fixed menu deal, got boring after a week or so. We didn’t like the room service deal of not being able to order from a restaurant menu for dinner and not serving the food course by course. All was stacked up so as you ate your soup your desert melted. Not what I expect from a luxury line. SHOWS: We went to most of the shows and some of the speakers. They all were good, what I would expect for a ship this size. There was one pool party with great music. The lounge singers, jazz group and DJ were all very good. For us the main show started too late at 10:00 each evening. STORES: For a small ship they were all large with a very nice selection of product. SPA: Very nice and sold some very nice products. They gave some very nice hair treatments. In conclusion we hade a nice time and would use SS again, in fact we are going on the “new” Silver Spirit in October. For a luxury cruise line I would say they give an average value for the money. I was pleasantly surprised to see there was a broad mix of passenger age groups and nationalities. I find that much more pleasant than a trip where one group is the majority. Read Less
Sail Date March 2018
We have been on many Silversea cruises as well as cruises on most major cruise lines including Seaborn, Sea Dreams Yacht Club, Celebrity, NCL, and most other major cruise lines. About 40 cruises in all. We chose the Silver Muse for this ... Read More
We have been on many Silversea cruises as well as cruises on most major cruise lines including Seaborn, Sea Dreams Yacht Club, Celebrity, NCL, and most other major cruise lines. About 40 cruises in all. We chose the Silver Muse for this cruise because it is a new ship and have enjoyed the Silversea cruise experience in the past. First the good news. The Silver Muse is a beautiful ship. It is the "Goldilocks" size of under 600 passengers. Not too big, not too small. There are many dining options and several bars and clubs to enjoy. The Silver Note supper club is great for dinner and live music. It is a great intimate jazz club with no extra charge. Reservations are a must. Kaiseki is a Japanese restaurant (ala Benihana) where you can sit around a table while the chef slices, dices, and chops your dinner. The cover charge here is $60.00 per person and there is basically only one dinner (you can choose between meat, fish, or vegetarian but everything else is fixed). It's nice but not worth the fee. The other extra cost restaurant is La Dame which is a french inspired Relais & Chateau venue. The cover charge here is also $60.00 per person. Food is only so-so and again, not worth the price. There is no "main" dining room on this ship and there are two open seating restaurtants, Atlantide, and Indochine which take the place of one. You don't make reservations at these as it is open seating at both so you come in a dine whenever you want. Other restaurants include La Terrazza (buffet for breakfast and lunch, italian for dinner. Reservation for dinner is a must), the Grill (outdoor dining on deck for dinner, sandwiches for lunch by the pool), and Spaccanapoli (pizza). Also, the Cruise Director Vicki is terrific! She is talented, funny, and extremely hard working! Now, the not-so-good. Some of the restaurant managers have an attitude-especially the one who manages Atlantide. Not very friendly. The entertainment is average. The Silver Sea singers (performing in the main theater) are very good, but other than that, a piano player in the lounge at times before dinner, and a trio that plays in another lounge at times. Overall, the food quality is about a 6 out of 10. We were disappointed at the quality of food, especially for a Silversea ship. On every other cruise we have been on (about 40) there is always an "always available" menu of some basic dishes like broiled chicken, a simple grilled steak, or fish. If there is such a menu at any of the restaurants on board, they must keep it a secret because it was never shown. Some of the dishes in restaurants are too spicy and/or rich and one might like a simple dinner at times. Service is also spotty. Our suite butler and maid were excellent, but some of the waiters in were less so. We went for breakfast in Atlantide one morning and walked out after about 10 minutes because we were never even seen by a waiter or offered coffee in that time. When we asked someone passing by for coffee, they said they would find someone, but then left and didn't bother to get us coffee. We left. Read Less
Sail Date March 2018
Wanted to see Rio and the Christ the Redeemer statue. Also, having cruised the western end (Peru) of the Amazon, we were interested in seeing the eastern end. From a nature and wildlife perspective, the Peruvian Amazon was much better and ... Read More
Wanted to see Rio and the Christ the Redeemer statue. Also, having cruised the western end (Peru) of the Amazon, we were interested in seeing the eastern end. From a nature and wildlife perspective, the Peruvian Amazon was much better and far less commercial. The small cruise ship there, however, only held about a dozen passengers and was nowhere nearly as luxurious as the Muse. Regarding the ports visited, there were a few that were of little interest, specifically Salvador de Bahia, Fortaleza, and Alter do Chao. Rio de Janeiro was disappointing because of all the warnings given about the security and crime in the region. Aboard the Muse, we had an outstanding buttler named Oscar Ferrer. He was quick to make sure that we were always comfortable and content. He was personable, polite, reliable, and good company. Another person that was a pleasure to work with was Daniel Arribas, our Silversea cruise consultant. He made everything so much easier in planning our trip. You don’t want to lose him, so give him a raise. Read Less
Sail Date February 2018
Was excited to travel on this new cruise ship. As usual, great service. But there are some issues. Indochine is a worthless restaurant and not worth the time. Atlantine is wonderful and the best of all options, although one night we ... Read More
Was excited to travel on this new cruise ship. As usual, great service. But there are some issues. Indochine is a worthless restaurant and not worth the time. Atlantine is wonderful and the best of all options, although one night we were turned away because no tables available for a group of 6--even if we were willing to split up. None of the restaurants that charge more are worth it. La Dame is good and so is Keiseki but we opted out since they certainly weren't worth the extra cost. Best choice is Keiseki for lunch. Incredible sushi. Love breakfast at La Terraza and dinner there is pretty good. The Grill for dinner is predictable, but given weather was an issue (cold) so not a good option. Rooms are great. Butlers were very helpful. Tours in ports were mediocre to poor. But the ports themselves were kind of boring. Loved the Falkland Islands but arranged our own tour which was the same as the cruise tour and $100 cheaper per person (plus it was only for us--no bus!). Entertainment was incredible. The singers are wonderful. The lectures were also great. Worth attending. Cruise director was fun. So on board experience was good. Fitness center is too small and needs more bikes! Read Less
Sail Date January 2018
Cruise from Fort Lauderdale through Panama Canal and down to Santiago, Chile. Great travelling through Panama Canal for first time. Friendly efficient crew. Service always fast and courteous. Good food with wide range of restaurants, some ... Read More
Cruise from Fort Lauderdale through Panama Canal and down to Santiago, Chile. Great travelling through Panama Canal for first time. Friendly efficient crew. Service always fast and courteous. Good food with wide range of restaurants, some require booking, others open seating. Menus changed after about a week. Some dishes indicative of areas we visited. We went to La Dame (signature restaurant) extra US$60 each - excellent, but once was enough. We had no trouble regarding attire for dinner, but heard some guests had been sent back to get jackets. Cabin spacious (1010 Silver suite), well presented and maintained. Evening Shows (singers, dancers) were at 10 pm at start of cruise. When offered at 6:15 much better attendance. Daily Chronicles arrived about 6pm at night detailing activities for next day. Not much to do on "At Sea" days. In addition to guest lecture (1 or 2) there were small groups to learn bridge or Spanish. TV's around decks showed position of all Silversea vessels. Would have liked to have more details of our vessels progress - more detailed map with current position, weather, distances to next port etc. Ports - mostly commercial so need shuttle to port entrance and not enough visited on this cruise (long distances). Excursions - all extra charge and not much offered. This may be partly due to it being developing countries. Cozumel -drive around island. Belize - Laminai Temple with Mayan ruins worth doing but involved over an hour each way in open top motor boats. Roatan Island - good snorkelling, but beach (Big French Key) was pretty basic - set up for daily visitors - beach lounges and lunch. Manta, Ecuador - visit to Wildlife Park was basic. Many tours seemed geared to sell local products. Lima - hired private car for all day excursion - this was worth while as visited sites we wanted. In Arica, northern Chile we just wandered around town, museum, pleasant visit. Disembarked at Valparaiso and did tour to Casablanca Valley wineries before drop off at airport about 4pm. Some had long wait till flight. Read Less
Sail Date January 2018
The food on my cruise was not up to par.. many people also criticized the small amounts of food. At some time my food was at time cold or warm .., did complained to the managers.. Also the personal having problems with the comprehending ... Read More
The food on my cruise was not up to par.. many people also criticized the small amounts of food. At some time my food was at time cold or warm .., did complained to the managers.. Also the personal having problems with the comprehending of the English . They were helping me to go through the process.. but after times i got annoyed because of the language issues..after sailing with the whisper even through it is older i felt comfortable with food, ambience and the personnel... .. we did not go to the activies ,it seems people were having fun.. We did go to a to St. Kitts on a train it was lovely and informative and the people were very attentive of my questions, All in all don’t if i wii ever come back to the muse..the Appiontments were. Very modern to the point of cheesy in of the art, where did they come? Read Less
Sail Date December 2017
TO experience the new Muse and relax with friends. We have taken over 50 cruises, mostly on luxury lines and many times with Silverseas. embarkation was perfect.Stateroom(605) very good.Certainly the nicest of any line in minimum ... Read More
TO experience the new Muse and relax with friends. We have taken over 50 cruises, mostly on luxury lines and many times with Silverseas. embarkation was perfect.Stateroom(605) very good.Certainly the nicest of any line in minimum category. Very nice bathroom, but wonder why no drawers, difficult location for trash can, and small facial tissues(all minimal objections). Veranda spacious with two adequate chairs and one table. Our butler was terrific. Our friends, who had a two bedroom owners suite fired their butler and he was replaced with a satisfactory one. The restaurants varied as to quality and service. The french one, La note I think, was terrific and worth the additional charge..we went twice. The additional charge sushi restaurant we cancelled because of some complaints from other passengers. The buffet was very good. The pizza place was poor in both quality and service. Hot rocks very was very good. Entertainment was minimal as was afternoon tea service. Cruise directo was professional and excellent. I doubt if we would book the Muse again and are concerned if Silverseas is knowingly reducing the overall quality of their operation. We have booked the Wind for the transatlantic April 6 cruise and will be able to make a better judgement. Read Less
Sail Date December 2017
Wanted to try out this newest addition to the Silversea fleet. Had been past cruisers with them for many years (totalling 80+ seadays). Wanted a leisurely cruise in somewhere relatively close to home and offering warmth and sunshine. ... Read More
Wanted to try out this newest addition to the Silversea fleet. Had been past cruisers with them for many years (totalling 80+ seadays). Wanted a leisurely cruise in somewhere relatively close to home and offering warmth and sunshine. This cruise fit the bill. Very impressed with the suite assigned and found the public areas of the ship warm and welcoming. The embarkation was not as smooth as one would expect of a luxury small ship. After long flights to embarkation port, we did not appreciate the wait on shore for an extra 30 minutes because the ship chose to have a drill at that time of day. Dining was mostly good except for our experience at La Dame ( extra cost but below average quality of food). The Hot Rocks at the Grill continue their success with this concept and was a very good alternate dining venue for us. Dinner at the Terrazza was good but rather limited by an unchanging menu and generally not as satisfying as per our memory. Day time, the Terrazza was the go to meal venue for the majority. Pool was very good size and poolside had lots of space for loungers as well as comfortable poolside furniture. Several other outside areas on decks 8 and 9 for those who were inclined to avoid the poolside space. Forward observation lounge on Deck 11 was very small in comparison to other ships. Ships library was extremely limited and was an area that could be improved upon. No area where one could do a jigsaw puzzle during the voyage (Seabourn square concept). In terms of entertainment, the Silversea Singers all had good voices and were talented. We were grateful that the sound amplification was well managed and not excessive. Overall, a very enjoyable cruise and we would do more Silversea if it were on the Muse or the upcoming new sister ship. Read Less
Sail Date December 2017
Wanted to give the Muse a second shot before final impressions, since the Sept cruise (our fist one on the Muse) was its maiden crossing. Also, had booked this in place of an 8-day Whisper cruise which we had booked but which had gotten ... Read More
Wanted to give the Muse a second shot before final impressions, since the Sept cruise (our fist one on the Muse) was its maiden crossing. Also, had booked this in place of an 8-day Whisper cruise which we had booked but which had gotten chartered out from under us. Since there was room enough in the suite, we brought one of our sons with us, age 35. This was our twenty-sixth Silversea cruise. We were in a Silver Suite on deck 10, previous cruise was on deck 11. As expected, the suite was really identical to the first one. Two exceptions: 1: the rainshower head was more mobile than the first time (first time it was either frozen in place or installed as a fixed shower head) and 2: the hot water came and went during the shower. Once the hot water was "fixed" on the first cruise, the temp was pretty steady. We started from Barbados (we had flown from the US two days before for some beach time, which got somewhat rained out during the one full day we had no obligations, and the winds were high leading to rough water). Embarkation on the 6th was easy as pie. Took a hired car from the hotel to the ship. No line. Luggage got settled very quickly. The usual white-gloved greeting at the gangway entrance to the ship, outside the reception area on deck 5. Included prosecco, water and juice. We were given our room keys when we checked in at the pier, and then were photographed for the ship ID card and turned in our passports at the reception area, prosecco in hand. That ID card gets you on and off the ship, so keep it safe and handy. We boarded about noon or so, with lunch available either in Terrazza (buffet) or Atlantide (table service). We chose the latter. Very cordial and attentive staff. Had to fill out the standard medical questionnaire re: gastrointestinal and cough disturbances. SUITE and SUITE SERVICE: Was sweet. Since we knew the ship, it was easy to find our suite after lunch. Some of the luggage was already there, some not (like mine). Nevertheless, those of us who could unpack did so. Since we were at leisure, we took our time, not a lot to do except wander about the ship (gave our son a tour) and attend the mandatory life-boat drill. No muss no fuss for the lifeboat drill, just follow the oral instructions. We had a different butler from the first cruise, but the same suite attendant, who remembered a lot of our preferences (i.e. the makeup of the bed blankets, refrigerator preferences, etc). When we did meet our butler, it was later in the afternoon, and he was able to find my suitcase (which took a long time to show up). A couple items went out for pressing from having sat in the suitcase for a few days--like my suit for the formal nights. Throughout the cruise, butler and suite attendant service was outstanding. Our son decided to use the couch itself for sleeping, rather than having it made up as a pull-out bed. Since his sleeping hours were irregular, the cabin staff worked around him for suite service, for which we were ever grateful. Our bed was firmly comfortable. And, as advertised there were robes in the suite. We recommend going up one or two sizes, since they run a little on the small side. Between the bed and the nightstands were reading lights, one each side, focusable and independently operated from the lighting system. Those came in handy. There was a clock radio with an iPod dock on the makeup table at the end of the bed, and this came in handy but was the only clock in the bedroom portion of the suite. So if you need something for your nightstand, bring a travel clock or a well-lit watch. The refrigerator door doesn't close very well, depending what's in it. There's an ice bucket in the fridge as well as cans and bottles. Plus, if you put a bottle of bubbly of some kind in there, it gets pretty crowded. Suite staff will bring just about anything in the way of wines, spirits, liqueurs and waters and they're complimentary, except the real premium stuff, which has a price list. Suite and loo/shower area were kept very clean. Shower and tub were separate. Verandah (balcony) was great in good weather (which we had). They are larger than the verandahs in the verandah suites themselves. A couple minuses: the TVs are embedded in the walls. This means the TV speakers can be heard through the wall. Our understanding is that this is being corrected. Never was really a problem for me, but the sound can come through if it's pretty quiet in the affected suite. Also, there are very few drawers in the closet area. So stuff was piled on shelves instead of in drawers. Different from other Silversea ships we have been on. Safe is small, not suitable for a full size laptop or iPad (iPad mini fit, barely). Plenty of space for shoes. Wooden and satin-padded hangers abound. One thing noticeable about this ship in contrast to other ships, hardly any real wood. Plastic laminates for walls and the uncarpeted floors, plastic wall frames, bannisters. Light colors which enhanced the feeling of spaciousness. DINING: There are eight venues, all different, and we took advantage of five of them (had done LaDame previously; we passed on Kaiseki and Silver Note (which we had also done previously). So that left Atlantide, which has a weekly changing menu, Indochine, (also a weekly menu), Terrazza, less frequent change, Spaccanapoli (pizza--thin crust) and Pool Grille. In the past, the paticular restaurant dictated the dress code. Now the dress code has been revised to reflect standard formal, informal and casual nights ship-wide. Please note that informal means jacket (no tie necessary) in any indoor venue after 6PM. If you prefer casual, you have to be outside or in your own suite. Contrary to previous availabilities, course-by-course restaurant dinner service is NOT available for room service (since there's no "retaurant")...there is an "All Around Dining" menu for that. Pretty standard stuff, but nothing like in the various venues. And I had to special order chicken soup for one of the venues (came as a consomme with thin julienned carrots). The triple-clarified beef consomme was EXTREMELY spicy, couldn't finish, even though it was in a small bowl. We ate at pool grille the first and last nights. Pretty windy, we had to wrap up. There are infrared heaters there and at Spaccanopoli. Very loud diners at some of the tables, especially the second time. Overall the food and beverages were great in all the venues, and the menu changes added to the variety. If you want a special order, like rack of lamb or steamed rather than grilled lobster tail, have to state so 24 hrs in advance. They are very accommodating. Some minuses: In Terrazza, the doors to the alfresco dining area can tend to stay open, and if it's windy outside, it's windy for part of inside too. Sometimes service is slow, depending on the experience of the waitstaff. Be prepared to take an hour and a half for dining. Atlantide and Indochine are open seating dining. On two occasions there was no space available when we went to Atlantide...the wait would have been at least 45 min. So we went over to Indochine, got seated right away. Terazza has two hand-washing sinks for guests, which we didn't see used very much, although we used them all the time. They're a good idea, especially since good handwashing beats sanitizer spray, especially to control norovirus. The line ought to award prize points to passengers with each use. Lunch was also avilable on the pool deck, with the accompanying bar service. Very nice pool deck menu. And much of the stuff is prepared right before your very eyes. During at-sea days, sometimes special dishes are prepared right on the deck, like paella. ENTERTAINMENT and ACTIVITIES: We did not attend any enrichment lectures, in contrast to previous cruises). We did co to a couple of entertainment shows. Some are better than others, and we've noticed quite a bit of change over the years. A lot depends on the company that supplies the entertainers and at what price (dictates the quality and experience of the cast). Some of the castmembers are new to the group, depending on the timing of them joining the ship, but they all seemed to blend very well. There was also a magician on board for a couple of shows. Generally we were either to tired to attend (most of the shows start at 10pm), or were still at dinner. Felt no obligation whatsoever to hustle just to go to a show. The only hustle we did was for shore excursions (of which we did three). We played team trivia most days, it is generally fun, sometimes a bit cutthroat (all for a bookmark or logo bottle opener). There was non-cast entertainment frequently: a piano player in La Dolce Vita (the bar), also a guitarist-vocalist), the Silver Muse Trio, a disco, and a duo in various places, and at SilverNote, a supper club-type of music entertainment. There were the other usual activities, like bridge, basic language instruction, coffee chats, etc. There were religious services on board, Sunday "church", Friday Jewish Sabbath, Hanukkah, and the grand staircase railings were decked out in Christmas decorations (hard to hold onto a railing in that case-->dangerous!). Sometimes clergy are aboard, depending on the type of religious activity. OVERALL SERVICE: Great throughout the ship. Earliest bar to open was pool at 9am. Prior to that you could get coffee at breakfast or via room service. The only coffee venue open earlier was the Arts Cafe: 6am or so, with coffee and snacks, but a very small place with not enough room, and hard to find a seat. In contrast to some of the other ships, the "observation" lounge doubles as a library, no early coffee service, but regular bar and hors d'oeuvres in the evenings. Generally there are plenty of places to find a beverage (leaded or unleaded), and of course, there's always in your suite. The maitre d's especially and many of the waitstaff go to great lengths to remember you, and that's an awesome plus. Everybody was kind and willing to go the extra mile, with one exception: my wife was "scolded" by a castmember (seriously!!!) for what was a perceived cutting of the line at immigration inspection, even though she was following the immigration officer who told a bunch of us to follow him when a new immigration passport inspection table opened. That was demeaning. Doesn't matter that she was wearing an ill-fitting black dress. Truthfully, I'm going to follow the guy with a uniform, ICE or CBP badge and a Glock). She reported it to reception, but received no apology for something that should not have happened. BIG MINUS!! PORTS and SHORE EXCURSIONS: Good choice of ports, although for great beach activities, not enough time was spent at the good beach ports, and more time was spent at shopping ports, even though Bonaire shops were mostly closed because of it being a Sunday. We zip-lined on St. Lucia (for the third time), beached it at Caya Levantado (Samana, Dom. Rep.), catamaran sail-snorkeled at Aruba, and were on our own at the terrific beach in Grand Turk, right at the end of the pier. There was also a cluster of good shops and a Margaritavile right there (it's called staggering back to the ship after the beach and Margaritaville, taking a long nap). There were scuba excursions offered, moreso than in the past (for awhile there were no scuba excursions offered, but "the times they are a changin' "). Although we are divers, we have elected to go on our own in the past, and there was a hefty price difference between some of the ports, not sure why. $249 for a two-tank dive at the Dominican Republic??? Caya Levantado had a great beach, although there were comb jellyfish in the water, which give off a bit of a sting, just a bit, though. The beach break had been advertised as beach barbecue with open bar, and greeting by native dancers. No dancers, barbecue nothing great and sometimes inedible, and bar was a cash bar. So somebody had difficulty with communication. Thank goodness for the beach and its attendants, as well as the water, even with the jellies. There were a couple of small children on the ship, a 3-year old and a five-year old (we think those were their ages), different families and both extremely well behaved. That's in contrast to some of the adult passengers. Our son, although chafed at the dress code, actually enjoyed the cruise a lot. His work uniform is a pair of cargo-shorts, steel-toed boots, a t-shirt, a tool-belt and a protective helmet (professional stagehand for concerts, trade shows and conventions). We would definitely go again, and actually have three more Silversea cruises booked. Shadow, Cloud Explorer, Whisper. We've sailed the Whisper the most, with Spirit in second place, but since the Spirit is going to be enlarged, we think it will be too big and crowded for us, having been spoiled by the smaller ships, including the four originals. But for a good feeling of intimacy and dine-where-and-when-you-want, this is the line. Read Less
Sail Date December 2017
We chose this cruise for two reasons, the itinerary and the Muse being an elegantly new ship and weren’t disappointed. Overall the ship is well appointed in a neutral palette with pleasing art. The suites are bright, airy, spacious and ... Read More
We chose this cruise for two reasons, the itinerary and the Muse being an elegantly new ship and weren’t disappointed. Overall the ship is well appointed in a neutral palette with pleasing art. The suites are bright, airy, spacious and have loads of storage. For us the chair and sofa could be more comfortable. We had no problems with noise and the television/entertainment system in the mirrors is ingenious. You have two viewing options, seated or from the bed. Servicing of our suite was impeccable. Our suite attendant, Jobie, was so attentive to our personal requests, especially with making our bed more comfortable for our needs. For us our major complaint is with the dining venues. We experienced weather where outdoor dining was not an option. That automatically eliminates the Grill (Hot Rocks in the evening) and Spaccanapoli. We cruise to relax and not to be held to dining in formal attire. We do dress very appropriately for the evening but choose not to wear tuxedos, dinner jackets, ties and evening gowns. With that said, dining in Kaiseki or La Dame is then not an option. Thus, that leaves five options, Atlantide, La Terrazza, Indochine, Silver Note or room service. Two of the above require advance reservations well before your cruise departure date. The menus are set for one week with very few or no nightly specials so a 17 day voyage became tiresome when dining in the evening. The Arts Cafe needs much improvement in food selection and level of service. An elegant afternoon tea in the Reception Lounge would be a lovely addition to the shipboard experience. Puzzling, the setting in the Arts Cafe is not befitting in elegance or size for 596 passengers to enjoy afternoon tea. Ports of call were either excellent or very good. I will say we did use use 6 private tour excursions and 4 ship excursions. What is important to you when you select a cruise dictates your choice. For us, the shipboard dining experience needs to be revamped. The Muse excels in all aspects except dining. Read Less
Sail Date October 2017
Cruise was chosen for itinerary and experience with this line. Overall, a new, contemporary ship beautifully done with generous size cabins, public areas. The service through all departments was virtually flawless. There are eight evening ... Read More
Cruise was chosen for itinerary and experience with this line. Overall, a new, contemporary ship beautifully done with generous size cabins, public areas. The service through all departments was virtually flawless. There are eight evening restaurants on board, two of which are additional cost, two outside. We don't think extra cost restaurants are appropriate at this "all inclusive" level. The real problem is a limited menu selection in each venue, which for the first 20 days never changed. Shortly after the first 18 day segment, a special of the evening appeared in two of the larger venues, perhaps the result of passenger feedback. The special, typically continental, made little sense in Indochine, the Asian. The two outside restaurants, were too cold to enjoy for many days. Unlike other luxury lines, there were no regional or country specific full menu offerings on some evenings. The Silver Note opens at 8:00 PM for a couple of hours, with a very limited menu. There is no casual dining both in dress code and atmosphere. While food quality and presentation was always superb, there is a lack of sensitivity to availability of dietary requirements, ie. sugar free. Ship ran out of Non alcoholic wine in twenty days. Normally stocked, and requested by us in advance for cabin, none was brought on in Florida at start of cruise. Senior officers said they did not have the authority to bring it in from US, but had to wait two weeks plus for a sister ship to supply them. Entertainment was limited and repetitive. Ran out of American Chardonnays and Becks with a very limited beer selection, hardly any regional beers brought on. Read Less
Sail Date October 2017
14th – 31st Oct 17 Fort Lauderdale to Santiago aboard Silver Muse Silver Suite #1007 Having sailed on Silversea many times before, we booked to go on this voyage on the Silver Muse a year ago. We deliberately avoided going soon ... Read More
14th – 31st Oct 17 Fort Lauderdale to Santiago aboard Silver Muse Silver Suite #1007 Having sailed on Silversea many times before, we booked to go on this voyage on the Silver Muse a year ago. We deliberately avoided going soon after its maiden voyage in Apr 17. Surely, all the gremlins would be fixed by Oct 17? In Apr 17 we started to monitor the reviews on Cruise Critic. They seemed almost completely negative. So many complaints – some pretty serious. We almost got to the point of cancelling. But we were looking forward to the itinerary. So, with trepidation, we suffered the 9 hour flight to Miami and, after a night at the Marriot in Fort Lauderdale, we embarked on Silver Muse. The first point to make is that, once on-board, we were told that the much criticised reservation system had been modified and that Atlantide and Indochine – the two side-by-side biggest restaurants - were now open seating. To be fair, we had already made reservations for every night online before we left and we pretty much kept to our plan anyway. But I could see that many guests were very happy that they could now dine when they wanted and with whom they wanted. It was a daft concept anyway and ‘good riddance’! The Dress Code had also been altered so that, rather than applying by restaurant, it applied by night. Most nights were casual or informal. On the few formal nights I counted 50% of men with dark suits and ties rather than evening dress. Other changes related to the menus – which now change every 7 days (or thereabout). Heaters had been installed on the pool deck to allow dining in colder climes. Also, it looks like fresh fish was loaded wherever possible. All great changes! Décor I really liked the light, modern, tasteful décor. We had been on the new Regent SevenSeas Explorer which had dark wood, sequined cushions and ‘Bling, Bling, Bling’. The Silver Muse was much more to my taste. Silver Suite #1007 Our Silver Suite was really spacious – over 700 sq ft- and had everything you could desire. As well as Butler Service, Silver Suites come with free laundry and complimentary internet access (ie NOT limited to 1hour per day as in most other suites). Worth saying that the speed of the internet is the fastest and most reliable I have experienced on a ship. Our Butler – OKI – was excellent. Apart from the usual stuff like bringing us tea in the morning and afternoon, he went the extra mile. I always found my shoes freshly cleaned and wrapped in tissue! Our chambermaid – ROMELYN – did a great job. Always spotlessly clean. The niggles we had revolved around there being no drawers anywhere in the bathroom, loo or dressing room. Crazy! Whoever decided that was a good idea should be sacked! Also, the Silver Suites have a totally useless corridor which could easily have been incorporated into the suite making much better use of the space. The beds were to our liking as they were quite firm. We had the best sleeps ever. Our suite was quiet (we always choose suites with no public areas above or below). The suite does creak when there is any sea motion. You could hear our neighbours TV through the flimsy walls. But they seemed to go to bed early like us so we were never really inconvenienced. We are both allergic to air conditioning and have had some miserable voyages as a result. Why on earth in this day and age you can’t control the fan strength, or even switch the AC off completely as you can in some hotel rooms, is beyond me. But the AC was efficient and the fan strength very mild. Ie it didn’t blow a gale across you at night. So we had no problems there. Fellow travellers There was a good mix of nationalities. Indeed, I’d say the British were the second most ‘popular’ after the Americans. Anyway, everyone was really pleasant. Age-wise I’d say almost everyone was 50+ but without the preponderance of ‘very old and infirm’ you get on some cruises. I believe, however, that only about 490 passengers (the Silver Muse has a capacity of 596) were on board for this voyage – and 94 of them got off for four days to go to Machu Picchu and another 17 left at the ship at Lima. So the Muse was running at far less than max. capacity. Obviously not good for Silversea but a ship that is not full often provides a better experience for guests. The service levels everywhere – from bars, restaurants, around the pool and in the suite – were really excellent. Could not be faulted. I wonder what service is like when ship is full? Food We do like our food. Therefore the criticisms in the 70+ previous reviews were pretty alarming. Of course, they might have taken these criticisms into account and changed things – as they had with the reservation system. But on our cruise we thought the standard of the food overall was excellent. Breakfast is faultless whether you go a la carte in Atlantide or buffet in La Terrazza. You can literally get anything you want. Eggs always cooked exactly as I had asked for. Lunch is either on the pool deck, buffet in La Terrazza or a la carte in Atlantide. The pasta station in La Terrazza is excellent and there is always a ‘roast of day’ as well as many other choices. On deck they grilled freshly caught fish on many days. The sea bream on our first sea day was a high point. You have 8 restaurants to choose from:- Atlantide was pretty good. I thought the lobster salad as a starter was v good. Indeed I had it several times. Service was good – attentive, friendly and no noticeable delays. Food was hot. Wine choice (we never paid extra for any premium wines) was good. However, on one night the restaurant was full and the service level suffered accordingly… Menu changed in the last week. Indochine had a great modern layout. The first dinner we had here was the star of the whole voyage. Foie gras starter, the Kamchatckacrab legs main and sesame fried bananas for dessert. Pure magic. We went three times. They changed the menu on the last night. Personally I preferred the first one! La Terrazza – Serves dinner too. Good standard of Italian food with wide choice so you can visit several times without repetition. We would have preferred to select out own antipasta but we discovered that you could ask for a shared antipasta plate as a starter. Silver Note. Very relaxed with music. Food ‘OK’ but nothing really special. My lobster with mashed potatoes was disappointing. The plates were ridiculous -particularly the ones that resembled a snowy volcano. Bring back proper plates! The Grill – This is the Deck 10 restaurant by the pool which serves lunch (everything from grilled fish of the day to burgers and chips) and at night becomes a ‘HotRocks’ venue. We really enjoyed cooking our own prawns, steak , lamb chops (other choices were available). Could have done with a wider range of starters (just salads on offer). The newly installed heaters were appreciated as we ventured south and it got colder. La Dame – You pay an extra $60pp for this restaurant and, frankly, we did not think it was worth it. The food on offer is no better than Atlantide. Indeed, we were disappointed on our visit. I chose frogs legs but the batter was soggy. My breast of duck came as just that. It could have done with some vegetables. But the real disappointment was the soufflé. You can judge a good chef by his soufflé which should have risen considerably and be light as air inside. This soufflé had not risen at all and was both soggy and undercooked inside. We sent it back but the replacement was little better. To be fair, every other guest we encountered spoke very highly of La Dame. Maybe we had a freak night. Kaiseki – Without doubt the BEST restaurant on the Silver Muse. The food is cooked in front of you at this Japanese restaurant. No real choice – just dish after dish. Three starters followed by mains of Butterfly Lobster, Miso Black Cod and Wagya Beef Teriyaki, followed by Tempura Ice Cream were all ‘to die for’.Worth every penny of the $60pp extra charge. We went twice! Spaccanapoli – Is the open air pizza restaurant on Deck 11. Sorry - we never went. Spa – Some say the Spa was small but the treatment rooms were fine and well equipped. I had two massages from a young lady called Briony. Excellent – although they did cost $249 each! Entertainment/Lectures Corey Sandler was, without doubt, one of the best ‘Destination Lecturers’ we have had on any cruise. He had that mix of knowledge and wit. We seldom go to the shows at 10.00pm. On this cruise they had entertainment that started at 6.30pm and, as a result, was extremely well attended. Indeed the theatre as full! Not only that but the shows – opera, show music, classic rock etc.- were of a very high standard. They ended at c7.10pm when we went off to dinner. I don’t know why more cruise lines don’t do this. As usual, we participated in Team Trivia each afternoon with the Cruise Director – Jimmy – who was very good. It always astounds me how seriously everyone takes this and, indeed, how extremely knowledgeable our fellow guest are! Excursions You have to pay extra for all the excursions. Our bill for the 18 days came to more than $4000. They were mostly enjoyable. The exceptional trips were: Lima - Peru Civilisations & Private Hacienda which included a display by Peso horses and associated dancers. Lima – Colonial Lima which included a wonderful visit to private villa. BTW – Traffic in Lima is terrible and we spent many hours in traffic jams Pisco - Flight over the Nazca Lines in a Cessna. This was, for me, THE high spot. Although it did cost $798 for the two of us. Arica, Chile – Atacama Coastal Trek. It was such a joy to get some decent exercise walking for about 2 miles along the fantastic coastal path. Some well-made, some just a sandy ridge with a steep drop, even some scrambling over rocks. We saw sea lions, lizards, brightly coloured crabs, rock pools teeming with fish and, of course, lots of birds like pelicans and vultures. Really great trip. Worst excursion by far was: Matarani, Peru – Mejia National Sanctuary. Over four hours on a minibus – most bumpy over unmade roads. We got out, I guess, for 20 minutes in total. I have seen far more birds in my garden at home. A real disappointment. Just a warning to guests who decide to go out on their own in these ports in Peru. The ship is usually a long way from the port security entrance. Guests taking private taxis were dumped at the port gates and had huge problems – and not a little danger – getting from there to the ship at night. Be warned. Several other cruise lines (eg Scenic) have moved to equipping guests with audio headsets for excursions. We prefer that as you can always hear the commentary even if you wander away from the guide to look at something. Alternatively, you can switch it off on the coach if you have a guide who thinks it is their job to fill every minute of a two hour journey with talk… A personal note to the management of Silversea Compared to the experiences of those who had sailed on the Silver Muse in the early months since its launch in April 17, we seem to have had a better experience than many. Certainly, better than the majority of those who have taken the trouble to write a review for Cruise Critic. Silver Seas have listened to its critics and had changed a whole host of things like open seating in the main restaurants, a sensible dress code, changing menus on a regular basis, more fresh, local food, heaters on the pool deck grill etc. But Silversea has been a leading cruise operator for decades. Not only that but they should know their clientele well as they have a very high level of 'repeat business'. We now have 100+ nights on Silversea. So all these changes just put the Muse back doing it the 'tried and tested' way employed on their other ships. But there are issues on the Muse that are more difficult to fix. Why can't the theatre accommodate the Captain's Welcome or Farewell parties? Why is the Dolce Vita lounge so huge it resembles an airport waiting area? Why do the bathrooms and dressing rooms have no drawers? Why are there no 'coffee corners' where you can go to help yourself to a coffee/tea and a biscuit? Why is it impossible to hear any of the announcements in your suite? It was a standing joke that everyone opened their suite doors to hear the announcements! Why do the ceilings creak? Why can you hear your neighbour's TV in your suite? I could go on and on. Then there are the staff. The staff on Silversea are exceptional. They have made every cruise we gave been on. Indeed they were exceptional on our cruise this time too. But they weren't like that in the earlier Muse cruises. I asked several staff members about this and got the same story. Silversea took on a lot of 'new to Silversea' staff initially. The combination of inexperience plus the constant complaints from guests meant that many resigned (I was told). All the staff we met on our cruise been drafted in from other Silverseas ships - often we were told at short notice. On our cruise, the Food and Beverage Director of the whole Silversea fleet was in board supervising the changes to the menus. Remember this is SIX MONTHS after its maiden voyage. The point I would make is that all of these are basic management failures. I hope the Project Manager for the Muse has been fired because he would have no place in my own company having made so many basic and totally avoidable mistakes. I know several people who sailed on those early Muse voyages who have vowed never to sail Silversea again. That inflicts huge damage on a company that relies on customer loyalty. At the very least I would advise Silversea to let these people know of the changes that have been made and maybe offer them some incentive to try the Muse again. We had a great cruise. The Silver Muse is a lovely ship. With a few further tweaks it could become what it clearly intended to be - The best luxury cruise ship in the world. Read Less
Sail Date October 2017
after reading some negative reviews, i am pleased to say that I found the ship to be lovely; understated elegance; lovely, large rooms; excellent service everywhere, including butler. food was very good overall, and tours were overall ... Read More
after reading some negative reviews, i am pleased to say that I found the ship to be lovely; understated elegance; lovely, large rooms; excellent service everywhere, including butler. food was very good overall, and tours were overall very good also. not a huge amount of entertainment, but the performers they did have were excellent. fitness room is small, but all the equipment is brand new, and the trainer Mariya was outstanding. i had no issue with hearing noise or tv from my neighbors. only thing i don't like is that the dress code seems to formal for my liking; even the casual and informal nights have requirements that i think are too strict. i want to be able to wear shorts and sandals after 6 pm, this is generally not allowed. i don't mind formality occasionally, but i came on this cruise to relax, not dress up. i knew this going in and have dealt with it, so i can't really complain; hope Silversea will relax its dress code.....its 2017, not 1955........ Read Less
Sail Date October 2017
We wanted to go on an east coast cruise that stopped in Savannah. The staff was attentive. The ship needs a main dining room with a menu that varies. The restaurants never changed their menu. The ship is handicap friendly. The ... Read More
We wanted to go on an east coast cruise that stopped in Savannah. The staff was attentive. The ship needs a main dining room with a menu that varies. The restaurants never changed their menu. The ship is handicap friendly. The cruise director was great. But you cannot get the PA messages inside your cabin which was a disappointment as we had to run to open the door to hear what was announced. We loved the northern ports but were disappointed that Savannah was cancelled. They had a shuttle in Port Canaveral but it went to Historic Cocoa Beach which was terrible so we were stuck with little to do at that port. The cabin was very modern and the decor is light and bright. The common areas are beautiful . You needed to make reservations every night for dinner which made changes difficult. Laundry service was great. We had a mobility scooter which worked great as there were no steps on the ship and all the ports had ramps rather than steps. Read Less
Sail Date September 2017
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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