222 Silversea Silver Muse Cruise Reviews

Chose cruise for itinerary. Usually sail with Crystal and I missed them! This ship pretty but staterooms' soundproofing lacking because TVs were in wall. Could hear neighbors' TV right through the wall, Food was not memorable ... Read More
Chose cruise for itinerary. Usually sail with Crystal and I missed them! This ship pretty but staterooms' soundproofing lacking because TVs were in wall. Could hear neighbors' TV right through the wall, Food was not memorable and passengers had no open seating option. Had to reserve every night--earliest was a 7 p.m. reservation. One show each night at 9:45 or 10 p.m. --not good for those passengers who go to bed before midnight. Tiny library. Service was excellent. Scenery and excursions very enjoyable. Went a day early to Athens. Very nice hotel stay with concierge level upgrade. Enjoyed Silversea's provision for business class flights. Traveled by myself as I usually do and encountered some staff who did not react as I would have expected. Given my experience, I doubt I will be taking another cruise with Silversea. I have conveyed everything I have said here in my surveys on the ship and in conversations with staff on board so nothing in this review should surprise them. Missed having lectures to prepare for port visits. Great fitness option Read Less
Sail Date July 2017
Chose the trip as we had not visited some of the destinations and the new ship. The embarkation and disembarkation were as expected top class. For the first time on a silversea cruise never saw a senior officer. Apart from the ... Read More
Chose the trip as we had not visited some of the destinations and the new ship. The embarkation and disembarkation were as expected top class. For the first time on a silversea cruise never saw a senior officer. Apart from the ship director when i asked to see him.privately to make some constructive criticism.. Found the entertainment/cruise director notable by his absence during cocktail hour and if he did go into the panorama loung just ignored us but talked to perhaps two tables. Other senior officers were also notable by their absence. Unfortunately for the first time we foumd them arrogant. Dress code. The information given to us pre cruise was poor, and the new dining concept left alot to be desired both as to dress code and the ease of making reservations, or trying to change. Eat in your room because we cannot accoddodate you is not good enough even if one is on waiting list and eventually one does get a table. Food was however up to expectations in all areas. As usual there were some outstanding crew members expecialy gilbert and sebastian. The head in la terraza needs a lot of training as to how to deal with a customer. There was general discontent with other guests i came into contact during the trip re the dining concept. THE MAIN LOUNGE , ART LOUNGE AND THE BAR ON THE 11TH FLOOR DID NOT APPEAR TO BE WELL USED, AND DECK 5 LOUNGE was so lacking in atmosphere and far too large for a size of this ship. Service in cabin panorama lounge with pavan,and colleagues, and the grill on deck 10 was first class,, gaudi being excetpitional. Excursion offerings were not used as a late decision resulted in us making private arrangements in general. Ports of call were exactly as we expected and pleased that we were able to visit some new areas. Entertainment was acceptable. SLIGHTLY DISAPPOINTED, AND I DO NOT THINK I WOULD GO ON THE MUSE AGAIN, BUT GO BACK TO THE CLOUD AND THE SPIRIT OR TRY , FOR THE FIRST TIME AN ALTERNATIVE CRUISE LINE, This ship needs to be re evaluated by management, . Read Less
Sail Date June 2017
I have cruised this line multiple times but I believe this might be our last experience with them. None of this criticism is meant in any way to detract from the kindness of the staff who were, by and large, lovely. On all of our SS ... Read More
I have cruised this line multiple times but I believe this might be our last experience with them. None of this criticism is meant in any way to detract from the kindness of the staff who were, by and large, lovely. On all of our SS cruises, we have found the reception staff to be a little snooty but the waiters, pool attendants, boatsmen, etc are nice people trying to please a demanding clientele. Let's start with the pros because I do want to give credit where credit is due. The ship is new and it is spotless. The swimming pool is a good-sized saltwater pool. The ship is large enough where one can always find a private area on deck or in a lounge to just chill out. There were an adequate number of bars and lounges. Both our Butler and the individual who took care of our suite were excellent. The suite itself is beautifully designed. The bathroom was large. The suite itself is significantly larger than those that we've experienced on the other ships. Verandas had chairs with ottomans which was a nice touch. Embarkation in Rome and disembarkation in Venice were perfect. The itinerary was quite interesting with stops in Malta, Croatia, Slovenia and Montenegro. All of these places are worth visiting. Dubrovnik was a wash because of some rough seas necessitating that we tender away from the old port. The process to get from the ship into the town itself was cumbersome. I guess that's not the cruise line's fault. This problem and the crowds made it practically impossible to enjoy Dubrovnik which we had been looking forward to as a high point of the trip. I did several excursions which were very nice for the most part. I found the excursions to be somewhat expensive, however and I feel that they should be in included in the price of the cruise as they are on some other lines. Speaking of things which should be included, it was over $200 charge for Internet use. I think that's shoddy when one has spent tens of thousands of dollars for a cruise fare. Ditto for the airport transfers. The real problem on this cruise was the food. We had several meals that were borderline inedible. Neither of the headwaiters nor the maître d' inquired at the end of our meals why we did not eat anything. Even when the meals were edible, the food was quite bland perhaps purposefully to suit the palates of the mostly older crowd who uses this line. The up charge of $60 per person for the Kaiseki Japanese restaurant was extreme with no price quality ratio. The flagship Atlantide restaurant was was several notches below a Mortons or Ruth Chris. La Terrazza, the Italian spot couldn't compete with most successful Italian restaurants in large American cities. This was astounding since this is an Italian cruise line. Their Asian restaurant Indochine was the one bright spot. By its nature, the food was nicely seasoned and flavorful in this venue. The menu was limited however. The Grill beside the pool was OK but, truly, I don't have to shell out thousands to cook my own steak. The pizza place was pretty good but the canned mushrooms on one of the pies was an unpleasant surprise. Maybe I'm expecting too much on a ship that only gets provisioned at the beginning. Again, I can get similar or better pizza in my city. Many passengers were grumbling that there was no open seating restaurant on this ship. Another peccadillo was that the dress code is determined by which restaurant one is visiting- not by the day. My personal opinion is that the days of formal attire are fading as a somewhat younger clientele replaces the old guard. Who really wants to put on an evening gown and a tux when it's 90° outside.? If there is to be a dress code, however, it should be enforced. We noted many people in formal venues dressed resort casual to the point that we felt overdresssed by simply observing the dress code. Please note that the evening menus never change in any of the restaurants which made things repetitive and quite frankly boring from a culinary standpoint. About the "included" still wines- I googled the labels and they ranged in price from $9 to $16. I'm not saying that one can't get a palatable wine for those prices but, I'm a wine drinker and I found their selections to be uninspired. Lastly, I found the entertainment to be lacking. I think some of the kids had nice voices and were really nice people, but very little production effort was expended. Their act also got a little stale about half way through. No high tea in the afternoon like they have on other ships. No coffee available until 6:30. In the past, at least once during a voyage, canapés with caviar were delivered to the suite. That's also gone. These things seem minor but they all added up. For what one pays per diem on this ship, one could check into a Four Seasons, and eat at good restaurants twice a day and have a better overall quality experience. Of course, the cruise format enables one to get a great overview of a given region that would be hard to do otherwise. Based on my discussions with other, veteran cruisers, some of the other "luxury" lines might be a consideration for future cruises. Read Less
Sail Date June 2017
The restaurant policies are a Joke There are only 2 out of the 7 restaurants that are casual, meaning no jacket for men I was required to wear a jacket to dinner in the other restaurants only to see many of the guests putting their ... Read More
The restaurant policies are a Joke There are only 2 out of the 7 restaurants that are casual, meaning no jacket for men I was required to wear a jacket to dinner in the other restaurants only to see many of the guests putting their jackets on the back of their chairs. They would not let me into the restaurants without wearing a jacket. The reservation policy for the meals was a joke, if you wanted to change a dinner reservation, you were put on a request list and only informed shortly before dinner whether they were confirmed. The food was just ok, in several of the venues the menu was very limited In 2 of the restaurants we had to pay a $60 per person extra to dine there I think this is outrageous, I do not mind paying top dollar for the cruise, but DO NOT NICKEL AND DIME ME if I want to eat in any of the restaurants . I am gluten free, and on the 5th day of a 12 day cruise they ran out of gluten free bread, I requested more and they were never able to accommodate me even though we stopped in new ports. Very Poor planning for an experienced Cruise line The wifi (free for on hour a day is a joke, All other luxury cruise lines offer unlimited wifi To pay extra per day or per trip is an insult The one Positive was the entertainment which was excellent Overall the ship is well laid out and is comfortable for the most part, but I would not recommend this ship until they recognize the problems Read Less
Sail Date June 2017
We normally cruise with Crystal or Seabourn. First time on Silversea and it could be our last. Was excited to try new ship, the Muse, with new concept. But, Silversea has tried to think outside the box and modernize cruising, and instead ... Read More
We normally cruise with Crystal or Seabourn. First time on Silversea and it could be our last. Was excited to try new ship, the Muse, with new concept. But, Silversea has tried to think outside the box and modernize cruising, and instead has boxed passengers into a rigid, user unfriendly experience. No dining room. "Eight" restaurants on board. Rules demand you make reservations prior to dining. Those in the know booked prior to departure which led to a mad scramble to get a table once on board. Also, there are no set formal nights, but dress code is based on which restaurant you are eating in, with some requiring formal wear, some jackets for men, etc. With very strict dress codes per restaurant, careful planning was neccesary to figure out your dining each evening. It was normal to get in an elevator and someone would say, " I know where you are eating tonight", because you would be dressed in an evening gown. Just strange. There are four main restaurants on Deck Four, but for some inexplicable reason, the restrooms on this floor only have a single stall each! Food and service was inconsisent. Staff very nice and friendly, but struggling with unusual processes. At the very least they need more training. Trying to get a cup of coffee at breakfast was an ordeal since waiters have to line up at espresso/cappucino machine in tight quarters. No passenger omelet/egg station. You must order from waiter who has to go wait in line for you. Silly, useless, waste of time decisions. Entertainment was a joke. Singers are lovely young people of very limited talent, who try valiently to bring outdated shows with old fashioned staging to life. DJ Bart plays music from the first half of last century or some obscure music you can't dance to at all. Also, many small children, under the age of 7, were allowed to run wild on the dance floor most nights until almost midnight. Most adults would not dance while they were there. Management on all levels was alerted to the problem but nothing was done. Some public areas are so poorly designed they make you shake your head in wonder. Cabin is spacious, but walls are thin and there are numerous design flaws which makes the passenger experience harder than necessary. Silversea has spent a lot of money on showy, splashy brag worthy items, but apparently not a lot to model the cabin or ship experience to passengers before bringing it online. For this kind of money, I shouldn't feel disgruntled on a daily basis. I have a feeling there will be big changes on board The Muse very soon. Changes should start with an attitude adjustment. Smugness doesn't get rewarded. Read Less
Sail Date June 2017
We left the Silver Spirit last year with a feeling of elation but I am afraid that the same feeling was not there with the Silver Muse. As usual the cabin and staff were excellent but the dining arrangements were terrible. Due to the fact ... Read More
We left the Silver Spirit last year with a feeling of elation but I am afraid that the same feeling was not there with the Silver Muse. As usual the cabin and staff were excellent but the dining arrangements were terrible. Due to the fact that all restaurants had to be booked pre cruise it was impossible for us as a couple to dine with other guests. Breakfast and lunch was of the standard that we expect but dinner left much to be desired. There was no change of menu during the whole of the 12 days and I do not consider a breadcrumb coated veal cutlet served on a bed of mashed potato to be a gourmet meal. Where was the garnish and the vegetables? Where was the bar that served cocktails and nibbles to all the guests pre dinner. How often do you attend a cocktail party in a theatre where everyone is sitting down. There was a large space near reception that could have been used for both of these occasions but it would need to be brightened up from its dull browns. The other irritation was the number of children who tried to take over the pool, running and jumping in whilst their parents ingnored their bad behaviour. Overall we did enjoy the cruise but we would not travel on Silver Muse again. We are obviously not the type of guest that Silversea are looking for. Read Less
Sail Date June 2017
Silver Muse was a brand new cruise ship first set sail in April 2017. It was the main reason we signed up for this journey. Externally, the ship is an impressive vessel. Internally, it didn't give an impression of a brand new ... Read More
Silver Muse was a brand new cruise ship first set sail in April 2017. It was the main reason we signed up for this journey. Externally, the ship is an impressive vessel. Internally, it didn't give an impression of a brand new ship, in terms of design, decoration, materials used and furniture. It looks 'old', not a trace of plushness. The quality of the staff was uneven. While our cabin butler and suite attendant were politeand efficient, the staffs at the F & B outlets was uneven and left us with an impression of disorganised and undertrained. Some even have difficulties in communicate in English. Managers at some high-end restaurants were not guest-friendly and approachable. They would have to be told in order to squeeze out some warmth. The price we paid for this cruise was 'all inclusive'- food, drinks, wine, liquor and gratuity for the services. In terms of food and drinks, you always have to ask, meaning it will not be offered to you automatically. For example: 1. Upon checking into the cabin, some guests were offered champagne. The rest you'll have to ask. 2. All F &B outlets will offer the guests its own open bottles of flat or sparkling(hardly) water. Other name brands, you'll have to ask, every time. 3. White and red wine of a few brands will be offered at each venue. Guests can request for other brands subject to availability, or pay for more premium wine. (we're not connoisseurs, but found most wine offered disappointing, considering the good quality wine in Europe at a most reasonable prices). Following is our review of the restaurants: 1. Atlantide serves meat and seafood. Steaks were good, some tender and juicy e.g. filet magnon pending nights. Grilled Mediterranean Sea Bream recommended by the waitress was dry and flavourless. 2. La Terrazza serves Italian buffet breakfast and lunch and a la carte for dinner. Buffets were sumptuous with good salad, cold items, sushi and sashimi. Overall rating is above average. 3. Indochine(a Vietnamese name) serves South East Asian cuisine including Thai and Indian. We only tried once for dinner. The sampler starter with 2 other items were disappointing and unauthentic. The chicken curry and prawn were okay taste-wise but poorly presented. Overall rating is below average. 4. Kaiseki serves sushi/sashimi for lunch and teppanyaki for dinner(at usd60 per head). We only tried once for lunch with a total 6-7 guests including us. The Filipino chef rushed around with most servings already prepared. It seemed his knife badly needed sharpening. All salmon sashimi pieces were cut jagged. Frankly this chef is not qualified as a sushi chef. Overall rating is below average. 5. Siver Note serves 'revamped' Tapa cuisine but most did not looked or could be calledTapas. The signature starter was 'Beehives' with a large plate with 'indentations' filled with dollar-sized bits of prepared food or 'slurps'. Some was overtly spicy. Out ladies hated it. The lobsters were mushy and my octopus dish was unimpressive. The saving grace was an excellent jazz duo who entertained guests into late night. Overall rating is below average. 6. The Grill and Spaccanapoli are actually one restaurant located on 2 levels by the poolside. The Grill serves steaks and seafood cooked on sizzling hot stones in frontof the sit-down guests during dinner and light lunch with grilled fish, paella or roast-of-the-day while Spaccanapoli serves pizzas on the upper deck with limited seatings. By far the Grill was the best on board restaurant which served better cooked, better quality steaks and seafood than other more formal and higher-end restaurants below with an efficient manager and energetic serving staff. Overall rating is very good! 7. La Dome serves French fare and costs usd60 per head, open only for dinner. The restaurant was hard to book. The manager was most inapproachable and unfriendly. We managed to pull some strings for a dinner booking prior to the end of our cruise. Due to our displeasure with the treatment by the manager who was replaced by a Portugese national manager who provided us with one of the most satisfying dinner (with wine pairing) on board. Overall rating(food and service) is excellent. Following is our impressions on our cabin(849): The cabin was smaller than described in the brochure. Good-sized walk-in closet with ample closet space, drawers and safe. Sleeping area is separated with curtains from sitting area. There were 2 hard-to-find TVs hidden behind the mirror wall, one for watching from bedand the other from sitting area. Day light from the balcony and evening interior lighting made viewing quality diminished. TV sound system was poor. The sound insulation of the party wall behind the TVs was seriously inadequate. We could hear the sound of TV from our next cabin whenever it was on. Assigned butler and suite attendant tidied up the cabin twice a day with fresh bed linen replaced. Cabin balcony is of good-size with chairs, footrests and a small round low table. Luggage space was designed to be stowed away under the bed(s). Not enough space was allowed for luggage racks although 2 were provided. Bathroom is equipped with a single lavatory, a tub, a shower stall and an airplane-type water-less water closet which let out loud noise whenever used during day or night. Shower stall is equipped with both overhead rain-shower and regular shower head. A flip of the shower lever, one could get a headful of wet hair! It was set that way. One must remember to quickly pull the lever to change into shower head mode. Often there was residual water dripping from the rain shower head which could be annoying. The engineering staff seemed unable to fix it. The interior space of the shower stall is barely adequate for managing a 5' 10"/1.75m, 150 lb/69kg male. There was no wall-mounted make-up mirror provided in the bathroom. A rectangular concave mirror was placed on the lavatory counter. My wife sat on the side of the tub to do her make-up, the only way to use that mirror. Bathrobes were from Etro, but too small even for my size. The robe fabric was too hard and uncomfortable to wear despite the nice design and good quality. Bathroom amenities including shampoo, conditioner and shower gel were from Bvgari, in regular plastic bottles in green colour. Bottle sizes were good to last several days andnot replace daily. We also experienced a terrible and most unfortunate incident happened during our cruisewhich totally affected our enjoyment of the cruise. I had written a long letter to Silvesea requesting their response on July 1, 2017. We have yet to hear from them. Read Less
Sail Date June 2017
We just completed this cruise from Venice to Barcelona, and wanted to give feedback/critique for the Muse. We found the highs were very high, but the lows were very low for the new Muse, and disembarked feeling very ambivalent about the ... Read More
We just completed this cruise from Venice to Barcelona, and wanted to give feedback/critique for the Muse. We found the highs were very high, but the lows were very low for the new Muse, and disembarked feeling very ambivalent about the ship and Silversea. We previously cruised Alaska aboard the Shadow and found that to be a terrific cruise, but we certainly can not say the same thing about this voyage. The Muse itself is a beautiful ship and our suite (1104, Silver Suite) was sensational. We found the public areas to be very disjointed, especially La Dolce Vida as it just seemed to be far too large to serve as a cocktail lounge and it offered no intimacy whatsoever. The Panorama Lounge was the opposite and was a great place to meet with friends for pre-dinner cocktails and later evening drinks. The cruise began on a negative note for us as on our first excursion, we were placed on a wrong bus and ended up doing an excursion we had zero interest in, and basically wasted most of a day in Ravenna. We had booked the Medieval Borgo tour and ended up on the Magnificent Ravenna one. Although we were credited our monies back for this error, one has to wonder how it could happen in the first place given we presented our tickets to a shore consultant prior to boarding a bus that clearly read the excursion we were supposed to be on and yet this lady still placed us on a wrong bus. We strongly feel the lows were the Muse's dining venues. We were fortunate to have made dinner reservations well in advance for all the venues, but on this cruise we heard constant complaints from passengers who did not, and those passengers were unable to get into a few venues that they were very much looking forward to. We went to Kaiseki one evening and were extremely disappointed with it. Silversea promotes it as a dining venue promising a "theatrical" flair, but it turned out to be simply a very small venue with 2 chefs preparing food on grills, and the food was simply, "just average". To have a surcharge of $60/person for Kaiseki was a real waste of money, in our opinion, and we also heard the same from other passengers who dined there during the cruise. With the Muse offering 8 dining options, it seems that Silversea are attempting to be "all things to all people", and frankly that fails badly and we found food offerings and quality suffered because of it. The other issue we found to be "annoying" was that dress codes were established by dining venues rather than by select evenings. These codes effectively mean men must wear at least a jacket at every venue, save for The Grill and Spaccanapoli, and we would have preferred (and again, a large number of other guests told us the same thing) that having a venue option available to us that was a casual "walk in" restaurant where reservations were not required. The venues and dress codes were very confusing, and the possibility to not be able to dine at the venue of your choice (if no reservations beforehand) is annoying. Speaking with other guests after disembarking in Barcelona, we got the impression many were also ambivalent about the Muse and one has to believe that is the last thing Silversea would want to have any of their guests/customers to be. Given the options available to cruisers for ultra luxury cruise lines, we are most likely to now choose another line for our next cruise. Read Less
Sail Date May 2017
Destinations that were offered and the excitement of a very new ship all led to a big disappointment A many timed cruiser with other lines it was going to be a new experience with the Muse . What an experience ?? Which silversea ... Read More
Destinations that were offered and the excitement of a very new ship all led to a big disappointment A many timed cruiser with other lines it was going to be a new experience with the Muse . What an experience ?? Which silversea travel agent doesn't tell you that you need to book all your Restaraunt's before you leave home How on earth do you know what where or your mood 12 days in advance ....dress code beyond confusing .....we are relaxed travellers who don't need to be formal each night .... to not like a restaraunt and cancel and not be able to get in anywhere else and be told to have room service was beyond a joke on a 6 star cruise To be waitlisted and told 20 mins before hand you had a booking was a joke Not having a casual dining area to rock up to after a long day on shore on an excursion is a great loss to a cruise ship ...something everyone of the other guests talked about .in fact it was a topic of constant discussion on our back to back cruises This made meeting people to then have dinner with impossible when reservations had been made so far in advance .. Cabin don't ever accept verandah 601 ....if you don't want to wake up to the dropping of the anchor ....the sound was applorable Moving second trip to flower 8 in the middle was a great contrast .. The positing of lifts and stairwells had a lot to be desired when you were at the very front of the ship . Water in showers ....extreme from hot to cold ...or only cold as our travelling friends had ...and were moved as the problem could not be resolved . The cabin was comfortable and our butlers were considerate and helpful and I felt sorry for them in their tails and white gloves After all it is the 21st centuary . Tours Some so badly organised ...eg Trigor Croatia that members of group were left behind and we were screamed at as though we were school children An offer of recompense when this situation was reported was not forth coming A letter to our silver seas agent Regarding our issues was received with not effort to make things a little better Badly described tours...with 15 min photograph stops when we were told that we would have a good hour and a half .....were not acceptable Mentioning all our issues to management on the ship at the office and in dining rooms was met with platitudes and no action .. We had massive language problems with staff taking room service orders on the phone . It was not their fault but they should not have been the people taking that service . The internet I took the expensive option ..I needed it for work Not being able to use two devices made it very difficult The fact that it dropped out every few minutes made me wonder what the normal service was like If any one asks me how my trip went I have said .....you have built a beautiful ship with no thought about people mixing socially or making new friends ....in fact you have created the opposite The walls are paper thin ...and the neighbours TV overwhelmed our sound .. We could count the times their toilet flushed . An expensive exercise to learn not to recommend this ship to anyone who asks .. It was a trip that was looked forward too and we left quite dusallusioned Read Less
Sail Date May 2017
Silversea's new flag ship- Silver Muse failed sadly to live up to their hype or our reasonable expectations. We are long standing travellers with Silversea and have recommended them to many friends over the years. This will not be the ... Read More
Silversea's new flag ship- Silver Muse failed sadly to live up to their hype or our reasonable expectations. We are long standing travellers with Silversea and have recommended them to many friends over the years. This will not be the case in future, the ship is excellent in many respects , crew etc most welcoming, polite and friendly. The food is anything but six star, a number of meals being inedible in Atlantide, Indochine and Terrazza restaurants. Tough chicken, tepid dishes, shortage of meat in lasagne and lack of tomato in tomato and mozzarella dishes being a few examples! The main bone of contention was the reservation system for the various dining rooms, the confused dress code and the absence of a main dining room as a freely available venue quickly became the main topic of conversation amongst passengers. Staff appeared fully aware of the situation and sadly tempers on both sides became a little frayed. It didn't make for a memorable trip and I was far from the only one to comment that they would not book on this ship again unless reassurances were received that these problems had been resolved. Other minor design issues such as the wall mounted tv's back to back with next door meant hearing their tv as loudly as our own. Soft close loo seats in public loos and not in suites . No walk round promenade deck . Showers with uncontrolled hot and cold moments.Soap dishes with open ends which allow product bottles to fall out. These should have been sorted at design stage but be improved over time . Read Less
Sail Date May 2017
our expectations were high. we have been on several SS cruises and figured a new ship would bring an excellent experience. a number of issues occurred. first, we were not told ahead of time that we should make restaurant reservations ... Read More
our expectations were high. we have been on several SS cruises and figured a new ship would bring an excellent experience. a number of issues occurred. first, we were not told ahead of time that we should make restaurant reservations prior to the cruise. when we got on board everything was full for every day we were told by our butler. after our shock, he came through fr us an got the required reservations. Second,we missed the large dining room. having to make reservations sofa ahead, made it very difficult to put groups together. did not make for a good environment to make new friends. Third, there was no HIGH tea which is or was a staple of all our previous cruises on SS. fourth, some of the excursions had unnecessary free time for shopping one to two hours! if we want to shop we would go by ourselves and shop. eliminate the free time and go see what the tour is supposed to see. leave the free time to the end and give people the option to stay and shop if they want. fifth, shopping is very limited. sixth, the fifth floor lobby space is barley used. seems like a huge waste of space. seventh, we met many people that will never go back to SS because their cabins made constant noises during the night while cruising. there is an obvious issue. 7th and 9th floors from what we heard. they were not offered a reduction is price or any other form of compensation. not good. eighth, the embarkation process was horrible. we arrived around 10am from an all night flight from the USA. we were taken to a hot terminal where we waited for almost three hours. some priority boarding took place so that tells me others could be accommodated. we had a suite on the 10th floor and spent almost 40k with flight etc and were not a priority? we could have at lest been brought on board to sit in the large lounge on 5 where we could have a glass of wine and be cooler. this process isn't good. food and beverage service were generally good. the entertainment and shows were all excellent. the casino is small, but the staff there is very good. Read Less
Sail Date May 2017
Silver Muse is a lovely and comfortable new ship. Whilst the facilities are superb, the dining arrangements are nothing short of terrible. Most of the dining room have tables that can accommodate from 4 to 8 people but almost all only ... Read More
Silver Muse is a lovely and comfortable new ship. Whilst the facilities are superb, the dining arrangements are nothing short of terrible. Most of the dining room have tables that can accommodate from 4 to 8 people but almost all only ever had 2 people (a couple on them). Dining with other guests is a no-no! The menu in any of the restaurants did not change over the 12 nights, there was no specials. Changing or requesting a new venue was almost impossible. IndoChin is a waste of space as the attempt to have several different styles of Asian food in one venue has failed. The concept of having guests meet others seems to have been overlooked. This became the general topic amongst all guests, many of whom had lots of cruising with Silver Sea. The need to cancel a booking before going on a wait list caused guests to have no confirmed booking for dinner. At times when buffet service is in place, the hots food is not hot enough and could result in sickness. As for formal nights, well this is a joke as currently it is only for certain restaurants, not the entire ship. So guest are moving around from formal wear thru to shorts and thongs, all on the same night. Looks messy and does not suit the glamorous style promoted for the ship. Other issues include freezing cold public spaces (many on the ship had come down with coughs and colds during the cruise), inability to hear public announcements in the suites (you needed to be in the hall way), second rate entertainment that was the same group every night, expensive dining in 2 restaurants (US$60 PP). if the dining arrangements are not changed we would not book on this ship again. Russell & Petra - Melbourne. Read Less
Sail Date May 2017
We are 12 times cruisers, 3 with silversea. We were looking forward to being on a new ship as the last Silversea ship had some problems with leaks into our suite, it was due for refurb. The new dining arrangements on Silver Muse ... Read More
We are 12 times cruisers, 3 with silversea. We were looking forward to being on a new ship as the last Silversea ship had some problems with leaks into our suite, it was due for refurb. The new dining arrangements on Silver Muse didn't suit us and from speaking with other guests onboard they all agreed. The fact that there was no dining room where you could walk up and ask to be sat at a table of 4 or 6 took a lot of the joy of cruising away. We enjoy talking with other guest from around the world over dinner. I spoke with the ship's hotel manager and he acknowledged they had a problem and were looking at ways to remedy. It is a big problem for him with the ship's design not suitable to have a "main dining room". Other than the dining problem most other aspects of the cruise went well, the staff were efficient and friendly, we enjoyed the trivia, ( where we met other guests), the ports were interesting and the weather was kind to us. We may cruise with Silversea again but NEVER on Silver Muse if the dining arrangements remain the same. Read Less
Sail Date May 2017
We've cruised with Silversea for more than 19 years because we loved its style, intimate atmosphere an excellent food and service. Of course some things needed technological adjustments and renovation in suite confort and decoration. ... Read More
We've cruised with Silversea for more than 19 years because we loved its style, intimate atmosphere an excellent food and service. Of course some things needed technological adjustments and renovation in suite confort and decoration. Now Silver Muse suits offer world class amenities and decoration. Dining options are more varied. But apparently minor changes, such as the dress code, or the cancellation of the no reservation policy of the main dining room have dramatically changed the ship´s signature style and atmosphere! Now you find in common areas men in black or white tie, along with others with no tie or jacket, ladies in evening dressing gowns, along with others in sport attire, and even some wearing bathrobes on the aisles. You feel over dressed or under dressed, or even ridiculous! Enrichment lectures were one of the things I enjoyed. Learning about the culture and history about the places you were about to visit from renowned specialists. This time we visited sites with a rich past, such as Bergamo, Troy, or Ephesus and the lecturer was speaking about Frank Sinatra! This was absolutely not an enrichment lecture! All the staff were friendly and the food was excellent, although in some restaurants and in the pool service was slow at peak hours. I understand the trend to move to big ships and to different customers responds to economic reasons, but if this is the case, why not sell Silver Muse as a different trade mark? I wish Silversea could keep on renovating its smaller ships, but keep the same refined style and excellent service that have gained it world recognition. Read Less
Sail Date May 2017
A group of 18 friends gathered for an Alaska interior trip followed by the 7 day southbound cruise. The interior part of the trip was an incredible opportunity to see animals up close in a carefully managed national park. As this is a ... Read More
A group of 18 friends gathered for an Alaska interior trip followed by the 7 day southbound cruise. The interior part of the trip was an incredible opportunity to see animals up close in a carefully managed national park. As this is a cruise review, i will focus on the ship portion but highly recommend the pre-cruise adventure. Room: We were in veranda room 908, adjoining with 906. The room was incredible - appointed with luxury linens, toiletries, decor etc. as you might expect The size of the room was great considering 3 ladies were sharing the room. The bedding was firm (i prefer plush) and slightly more narrow than a normal twin. The sofa turned into a twin bed and was made each night by the butler. The walk in closet provided plenty of room for our overpacking and offered 6 drawers and a safe. The long counter in the living area had 3 more drawers so everyone had a place to store things, along with a nightstand with drawer and cubby. The bathroom featured a handheld shower as well as rainfall showerhead. We always had hot water and water pressure. The marble bathroom also included a full sized tub, which we did not use. There were shelves in the bathroom above and below the sink. Our butler kept our Bulgari products well supplied. As shower gel was provided, they also had the "scrubby puffs" for best lather. We were able to put 2 large pieces of luggage under each "twin bed" although luggage racks were also kept under the beds. Our room was quiet and we got our exercise since the activities were usually on the opposite end of the ship. When docking, we did feel and hear the engines but it was not something that bothered us. The butler kept us stocked with champagne and kept the refrigerator full. He kept us supplied with water and even distilled water. The clock in the room was marked as having wireless charging but i did not find that to work with the iphone. I brought a small extension cord with multiple outlets for charging our appliances, apple watches, etc. and would recommend the same if you like to charge everything at once Dining: While we did have grilled lobster and caviar, 3 times, in Atlantide, we really did not enjoy the food nor its timing. Dinner hours began at 7 pm. Breakfast was unavailable after 10 am and Lunch stopped at 2 pm or sooner. Since i have cruised major lines over the years, i noted the missing "all day buffet" from other ships. We had to plan around the hours that the food would be available. This was not a deal breaker but is worth noting if you are not a planner. Food taste was nothing noteworthy as i would have expected but i am a foodie. We enjoyed La Terrazza twice for dinner (and many times for buffet breakfast and buffet lunch which was great) , Indochine was one interesting but not to the taste of our large group. Our waiter suggested serving multiple items family style (and we ordered extra short ribs which were incredible) and this was a great way to try the unusual menu. the Arts Cafe served great capuccino and lattes with little snacks all day. Spanicapolo (sp) had delicious pizza and the Grill served hot lava rocks for you to cook your own steak. We tried that one night in the rain and were surprised by how nice it was but the side items were lacking and got cold while you cooked your steak. Service: The ship has mastered service. The ratio of staff to guest was amazing. My wine glass was never empty, cocktails were always offered and service was prompt. We really enjoyed being taken care up so well. Everyone seems to enjoy the job. Spa: i had two services reserved before boarding and learned about a 3 service package on board. I added acupuncture to my massage and facial and got 3 services for $495. The individual facial and massage were $229 each and included the gratuity although i left extra. They tried to sell me something in every service but i was able to resist. This is my least favorite part of the spa experience. There are no showers that i saw but lockers are provided in a small changing room. We had amazing weather until Sitka and actually did not do our excursion and it was too late to cancel. Lots of end of summer bargains in the shops in ports, especially Ketchikan. The group really enjoyed the excursions with lots of adventures in helicopters, with dog mushers and glacier hikes. There was always plenty to do in port. Onboard, we enjoyed the last show - a Queen tribute and played (free) bingo and trivia in Dolce Vita every day at 4pm. We had great service while playing. Overall: this was my 1st luxury cruise of 15 cruises. I would probably not do it again but will look at upgrading to a suite on the major lines for a similar price. The ship was small and never seemed crowded despite the large group we had. I loved the size of this ship and it is one reason to return to Silversea. I was spoiled by the service but the food just did not wow me. I am happy to answer any questions. Read Less
Sail Date August 2019
I travelled with family and they recommended this cruise line having sailed with them before. The ship is smaller than what I have previously cruised on so I was concerned about motion - turned out to be a non-issue (not sure if it was ... Read More
I travelled with family and they recommended this cruise line having sailed with them before. The ship is smaller than what I have previously cruised on so I was concerned about motion - turned out to be a non-issue (not sure if it was just the ship or the calmer waters we sailed mostly in Alaska). We were traveling with my senior citizen mother so the smaller ship was a great size for her to easily navigate. Although the ship was at capacity we never felt crowded, never waited in any line, and service was impeccable. Cabin was spacious (Verandah Suite Deck 8) and we had 3 in the room with no issues. Bathroom was very spacious and the shower was wonderful with great water pressure. Loved the towels and bath amenities. Our butler was excellent, and it was a nice service. We booked tours in all our ports independent of the ship so I cannot comment on this aspect. Entertainment was basic and we did not do much during the day other than bingo while at sea, which was fun. The evening entertainment was just OK. The best show was the tribute to Queen. Casino is small but not overly crowded. One table each for blackjack, poker and roulette and there were some slot machines. The ship was beautiful and well kept, service outstanding as I mentioned. A few blips to be aware of: 1. Embarkation timing could be seriously improved. We arrived in Anchorage the day before the sailing and took the scenic railway to the ship with the cruise line the next day. Our bus to the train did not depart until 1230pm, so the morning was quiet and sort of boring with not much we could do. The train ride was pleasant, scenery was beautiful, but the ride was long and we arrived at the boat close to 6pm. We were on the last car of the train so last to exit and get on board. As soon as we got on board it was muster drill time, we did not even have time to walk around the ship and get acclimated. After muster we had to get ready for dinner and felt very rushed to unpack and get organized. Rather than keep us in Anchorage, it would have been better to have us depart and arrive at the ship an hour or so earlier to allow passengers to get their bearings. I know most passengers arrive on the train so it gives the crew max time to prepare the ship, but there should be a happier medium. 2. Remember to bring converters. The USB ports did not work and there were not enough USA outlets. There were no converters available to us when we asked our butler and we did not read that converters were recommended to bring- our fault for not asking I guess. 3. Restaurants were overall pretty good. Some blips in service and food quality during dinners in both Atlantide and La Terrazza. I thought the food was good but I think I expected better given the luxury level of the line- it was not much better than I have experienced on other 'less luxurious' ships. What was nice - service was outstanding all over the ship, maitre d's addressed you by name within 24 hours of being onboard, staff was friendly everywhere, and the available wine and any beverage you want anytime were certainly nice! So overall we had a wonderful cruise on the Muse and for our Alaska trip but I am not sure I would book again with them at this time. I reserve the right to reconsider my comment though if I cruise again and see significant advantages to Silver Sea. Read Less
Sail Date August 2019
This was our 9th Silversea cruise all previous being on Spirit and Shadow, so we were keen to sample the Muse. We stayed in Fairmont Waterfront pre cruise, and exceptional hotel, top tip, choose a harbour view Gold floor room. It was ... Read More
This was our 9th Silversea cruise all previous being on Spirit and Shadow, so we were keen to sample the Muse. We stayed in Fairmont Waterfront pre cruise, and exceptional hotel, top tip, choose a harbour view Gold floor room. It was a mixed experience on the Muse. The new Musification decor and the ship did not disappoint, a stunning ship and much improved over the older ships. The crew as always were superb, always friendly professional and a delight. However, we for sure noticed a slipping of previous standards. The main points we noticed, all small, but it's the small detail that counts: This was an Alaskan cruise, with the spotlight on scenery and wildlife, previous Silversea cruises always had binoculars in every cabin, wow, not any more, when I asked the reply from the Cruise Consultant was, it cost to much as guests steal them, a lowering of standards. I was surprised to see on the open forward deck, Zodiacs and Kayaks tied down, very unsightly. It became clear during the cruise that this cruise was partially an Expedition cruise, unfortunately this was not made clear in any pre cruise matterial. One day of the cruise was modified, without any pre cruise notice, to facilitate the expedition element as the ship moored for 12 hrs in Rudyard Bay, yes lovely scenery but after 12 hrs looking it became tiresome, it was all for the Expedition and tours using Zodiacs and Kayaks. Dining in the La Terrazza restaurant was very disappointing, the changes have created a more open cafe concept, very noisey taking away its previous charm. Top tip, try it once but dine in Atlantide, Silver Note or La Dame, these are all very good. We noticed the service was not as before, standards from Silversea are dropping, these points are small but important, to me all drink measures are smaller, canape are meager, one other guest called it the "Meega Muse" Also lacking was the old Silversea luxury of a waiter taking ladys by the arm to escort to table. Sliding standards. And what happened to the luxury touch of your butler giving you a choice of toiletries for your cabin. Sliding standards. If you have this option, take the Juneau Silver King Lodge tour, amazing wildlife and lunch. To summarise; Yes Silversea are exceptional and I would certainly cruise with them again and recommend them. However, the new Musification is missing something, I'm not sure what but they seem to have just taken there eye off the ball, and are cutting back on small luxury items, but I would suggest that it's just those small luxury touches that have made Silversea. Read Less
Sail Date June 2019
Silversea markets itself as a high end luxury liner and for the most part it meets its hype. People joining Grand Voyages part way through, hoping on and off after a few days and discount cruisers tend to bring down the luxury experience. ... Read More
Silversea markets itself as a high end luxury liner and for the most part it meets its hype. People joining Grand Voyages part way through, hoping on and off after a few days and discount cruisers tend to bring down the luxury experience. The Muse is a well-designed ship for intimate cruising with nicely designed suites, multiple restaurants, bars and open spaces to relax. The suites are spacious, nicely decorated and kept spotless by well-trained attendants. With eight restaurants, serving a variety of foods; Japanese, Indochine fusion, Italian, Grill, Atlantide seafood & steaks, pizzeria, Silver Note night club. Atlantide best for seafood, Grill for steaks there are always good dishes on the menu at whichever location you chose. La Dame has two sittings, neither time acceptable to us . Atlantide is compact and intimate conversation impossible. Overall food was good with attentive service. Arts cafe is a delightful coffee boutique offering coffees, alcohol and a varying selection of food offerings during the day. Late night chocolate was always good. Sommeliers offer good variety of global house wines to meet personal choice. Six bars, two main Dolce Vita and Panorama offer a good selection of premium liquor, wines and champagne. The Servers are friendly and know your drink choice without asking after a few days. The Pool bar is good during the day and evening for drinks and coffee. Other bars in Atlantide, Silver Note, and Indochine. The Pool area is the hub of daily activities on two decks. Shade is at a premium as sitting area for the Grill occupy much of the shade. Plenty of quiet spots away from the pool area. The Entertainment is not a strength of Silversea, except Trivia with Jimmy. Enrichment lecturers were variable but David Horner was excellent, Mark Elovitz and Bill Miller good. We had a great voyage and have booked for next year. Silversea continues to be our first choice for cruising. Read Less
Sail Date April 2019
This trip should b a no brainer for SS, but it's not. To many little issues turn into stupidity. Examples, a Milk shake in US is made with ice cream and milk, they use no milk but use ice. Very difficult to explain how to make ... Read More
This trip should b a no brainer for SS, but it's not. To many little issues turn into stupidity. Examples, a Milk shake in US is made with ice cream and milk, they use no milk but use ice. Very difficult to explain how to make since there order system doesn’t allow explanations. The restaurants have a set menu, which means no different meals. Oceania, Regent, Crystal all have new menus for dinner every day, they also post outside what that nights menu is. The food is good but trying to customize a meal is difficult as you must order at least 24 hrs in advance. All, except 2 restaurants, must have a reservation, even though they are not filled. With empty tables at 8PM, you cannot just walk in. When we boarded we were told we needed an Australian Visa...but why wasn’t that notification made prior to boarding? So, request was made by Muse, but they applied to agency other than govnmt. Which charged more than double, notification was made about the problem and I was told I had to solve it. Fortunately others had same problem, so Muse handled the problem. Read Less
Sail Date February 2019
New Zealand and Australia have been on my wife and my bucket list for a while and we did it on this cruise. It was as beautiful as we hoped. As was our cruise ship the Silver Muse. It is a new ship and very well done. Our cabin was ... Read More
New Zealand and Australia have been on my wife and my bucket list for a while and we did it on this cruise. It was as beautiful as we hoped. As was our cruise ship the Silver Muse. It is a new ship and very well done. Our cabin was exceptionally well laid out and the crew was very very friendly. It was obvious that Silver Seas has put their best onboard. For example, I normally have a night cap of Baileys Irish Cream and coffee in our cabin every night but the coffee maker was for espresso and not American coffee. But I found a bartender just down the hall that listened to me and prepared my night cap exactly the way I like it every night. Each crew member we passed smiled and said hello. Embarkation was somewhat disorganized. Check in on the dock was quick but we did arrive at a time where there were not very many people. But it was not complete. We had to do some further check in on the ship and this was a bottleneck. There were only four lines to service guests and they were backed up. Disembarkation was very easy. But again we were staying at a hotel in Auckland and did not have to leave with a lot of people. We tend to eat in our cabin but there are lots of dining venues. I was able to get sushi for lunch one day by just walking in and sitting down. Unfortunately the sushi rice was like the kind you get in a supermarket, not very good. We did not do any of the speciality dining but the main dining room was beautiful and all the food on board was very good. Except maybe for the hamburgers, in this day of gourmet burgers these were pretty bland. But then there were the pizzas, best we have had. Also, the lobster was just OK. Kind of hard to describe but while not badly prepared it was a little tough. One big problem for me. I have a gluten allergy that causes me to break out if it eat it. I spent most of the cruise broken out, meaning I was getting gluten, so if you are celiac i would not cruise on this ship. We did not do any of the silver Seas tours but heard complaints from other passengers. We also heard from one couple in a Silver Suite like us but on deck 9 that were kept up till midnight because they were under the kitchen for the Grill. They could not get another Silver Suite but had to sleep in a smaller cabin and spend the day in their suite. I would not stay on deck 9 under the area around the pool and kitchen because of all the activity. The biggest negative on the ship was the entertainment system. Watching involved a lot of buffering. In other words having what you are watching pause while the system caught up. I mean a lot, at times every few minutes. This happened for onboard movies, “live” feeds, and even the bridge camera. We even had the system get in a mode where it took over a minute to respond to a click on the remote. A reset took care of that but no amount of resets took care of the buffering problem. In addition, the system was hard to use. There was no easy way to navigate a movie and the home button on the remote did not take you home on the system. Overall we enjoyed our cruise. Having such a nice cabin and crew more than made up for the other issues we ran into. Read Less
Sail Date January 2019
We sailed on the Silver Muse earlier this year from Rio to Fort Lauderdale and were blown away by the service, the quality of the boat, the frendliness of the staff etc etc. Grabbed a late minute deal to cruise again from Singapore as a ... Read More
We sailed on the Silver Muse earlier this year from Rio to Fort Lauderdale and were blown away by the service, the quality of the boat, the frendliness of the staff etc etc. Grabbed a late minute deal to cruise again from Singapore as a round trip with the longest stay in Yangon for 3 days. Suite was 941 which is under the Pool Deck and at night and in the early morning you can hear the tables and chairs being set up and stored away. Would not recommend the cabins on Level 9 midships as they would all be affected to some extent. We were a little disappointed with the attention from our Butler but perhaps we were really spoilt last time and had higher expectations. Yangon is definitely 3rd world with the boat docked about 6 klms downstream from town because of the shallow approach. Unfortunately it takes between 1.5 and 2.5 hours to travel into the City along a very bumpy partially sealed road which they are in the process of upgrading. We opted out on the free tour on Day 3 as we had already done the trip in and out twice. It would have been better to stay 2 night in Langkawi or Phuket or have a stopover in Malacca on the way back rather than have 3 days in Yangon. Will cruise with Silversea again when another 'bucket list' destination comes up with competitive pricing. Read Less
Sail Date December 2018
Travelled with family, attracted by the itinerary to Myanmar. Stayed in a Silver suite on level 9 with adjoining room. Previous personal experience on Silversea is only on a Galapago cruise and mainly have taken Crystal cruises (sorry if ... Read More
Travelled with family, attracted by the itinerary to Myanmar. Stayed in a Silver suite on level 9 with adjoining room. Previous personal experience on Silversea is only on a Galapago cruise and mainly have taken Crystal cruises (sorry if I use it as a benchmark a lot). Other family members have been on other Silversea cruises. Embarkation - easy and quick. Disembarkation within Silversea's control was fine and well organised. Some confusion with the ground transport staff and which van was to take us to the airport, waited for ages (Singapore). The ship and cabin was excellent. Butler and attendant were excellent also. Did room service breakfast once at 6am for an early excursion - butler served it right on the dot at 6am and it was laid out beautifully, food was nice and hot. Absolutely no complaints about the room (bed is on the firm side which I like), wardrobe, bathroom etc. See comments in cabin section about TV media comments. There is 24/7 wifi available for this room category - when we checked in, it automatically connected to the standard wifi but you are eligible for the premium wifi and we had to speak to reception once to get that sorted (but being at sea, I'm not sure how much faster the premium wifi was!). Laundry included with this room category. But be aware that there is only one laundrette per floor and only one washing machine/dryer in the room, I think perhaps they could have installed a few more machines. The ship has a lot of modern artwork displayed, may not be everyone's cup of tea! The destinations and excursions were as expected. Potential Myanmar travellers be aware - the Pagodas and Monasteries which are the highlights - do require that you remove all footwear (and including socks!) when you visit. The main Shwedagon pagoda was clean and well maintained but the other places we visited were perhaps not so clean. Bring lots of wet-wipes along! Enrichment activities were generally good and as expected. Overall a pretty good experience but the only issue is the dining. I was very apprehensive in the lead-up, as I had been reading all the reviews on this site so I think did not have particularly high expectations. My previous main cruise experience has been with Crystal so I am guess I am using that as my main comparison. Walk-in everywhere during the day time. At night, Atlantide and Indochine and Spaccanapoli (pizza place) were walk in, everywhere else needed a reservation although to be honest most places were not full when we peeked in for a look so I'm sure you could walk in. We found Atlantide to be the best and most consistent in terms of quality. There was some day to day minor variability in the menu (I think a full menu change was only once a week, as other reviewers have commented) and service was good. Atlantide ended up being our main go-to restaurant to dine, and I think the same for other diners as it got progressively busier towards the end of the cruise. Indochine - service good but quality of food was not great, only went once. La Terraza - menu did not change for many days. Inside tables were a bit strange, most of the tables were an oval shaped table and there were two sizes. The smaller sized table was fine for two people and the larger table was quite large, it could seat 4-6 people. There were no in-between sizes (except outside or some side booth seating). It was pretty much free-seating for breakfast and lunch. However at dinner, found it a bit irritating the maitre d' kept trying to put us (a group of three) on a small table as it was way too small. Most times we'd have to say something and request a larger table (and there definitely was availability, restaurant was not full). Breakfast buffet was also in La Terraza. A reasonable selection, you could go help yourself or also order e.g. fried eggs with staff. Hot food at the counter had to be served. The Grill (hot rocks) - excellent. Steak quality was fantastic. Prawns were very good too. Just beware it gets a bit oily and the frying smell wafts everywhere. For daytime, they served the usual (hot dogs, burgers, salads etc). Couple of times there was also special buffets also. Spaccanapoli - went twice. First time great. Second time not so good (pizza crust and topping not matching menu description). La Dame and Kaiseki unfortunately did not live up to expectations in relation to food quality (service was great). We had booked La Dame twice but ended up going only once and cancelling the other booking. Nothing special and similar dishes were actually available in Atlantide! The $60 charge could be reviewed I think (I did hear other guests commenting similarly). We had booked Kaiseki but tried it out for lunch first - sushi and sashimi was not great (Silk Road on the Crystal ships were much better) and we ended up cancelling our booking. We are not big drinkers so I cannot comment much on the bar and alcohol. The served wine was ok. I thought the wines you could purchase were priced well. Bartender at the Grill was very enthusiastic and gave great service the one night we got a drink there. Overall everything about the ship is great except the dining, mainly lacking in food quality consistency and variety. Atlantide was generally the best. Everywhere else, some meals were great, some were a bit average. Was not happy with La Dame, Kaiseki and Indochine. I hope I'm not being overly fussy (first world problems I realise!) but given Silversea's reputation and price, I think it could be a bit better. More menu changes (more frequently) is needed. I commented to family during the cruise that on previous Crystal cruises, we actually looked forward to dinner, we wanted to see what they would serve each night (they had it displayed and you could go look in advance every day) and had confidence whereas on this ship, it was sort of "oh dear, where should we go tonight for dinner?". On Crystal there was one main dining room and you were assigned a particular table for the whole cruise and had assigned wait staff dedicated to your table so that was also nice, you would look forward to seeing and chatting to them but you knew they were also keeping an eye out on things for the whole meal. The menu changed everyday. There were other restaurants but the quality and service in the main dining room was so good, I daresay I could have gone there every night and be a happy diner. But on the Muse it was different. Besides the menu/food issue, there were some little issues with the service (or rather, how things were organised). You'd see the same group of staff around but one would take the order, another would be in charge of drinks, another would be in charge of the water etc. I'm not sure if that way of organisation works well because no one "oversees" the table as a whole (or at least I could not identify who was "in charge"). Service - staff were 9/10 times so enthusiastic and keen but again maybe the way things are organised could lead to confusion for them. Some previous reviewers have commented on food service being slow - we tended to dine early, we did not encounter any issues with delays in our food (but restaurant generally not particularly busy at the times we dined). Family do not recall such issues on other Silversea ships so I hope we can still put this down to "teething issues" but the ship is more than a year old now so I hope Silver Muse can iron some of these issues out as otherwise, it is a lovely ship! Read Less
Sail Date December 2018
We were interested in visiting the ancient ruins in Athens, Petra, and Luxor. The Silversea pre and post cruise Hotels were were excellent. We enjoyed the Muse. There were things we really liked and a couple of things that need ... Read More
We were interested in visiting the ancient ruins in Athens, Petra, and Luxor. The Silversea pre and post cruise Hotels were were excellent. We enjoyed the Muse. There were things we really liked and a couple of things that need attention.We liked the room design. We did not like the black oily soot that came out of the smokestacks and covered the deck and furniture on the back outdoor seating. Soiled lots of cloths before we discovered it. I thought it strange that when my wife and I arrived to eat at the Indochine restaurant I was asked to go get a jacket before I could enter, I went back to room and returned to enter when I noticed eight men in the restaurant who hung their jackets on the chair and were wearing bluejeans and sneakers. Jason told me I only need the jacket to enter but then I could remove it. Quite a poor policy and not consistently applied. Read Less
Sail Date October 2018
Dining service has slipped, evening entertainment in lounge is not very entertaining for a late night crowd. Butler service, Rommel and his assistant Vipen, were exceptional. No binoculars in room and no lectures on board ship prior to ... Read More
Dining service has slipped, evening entertainment in lounge is not very entertaining for a late night crowd. Butler service, Rommel and his assistant Vipen, were exceptional. No binoculars in room and no lectures on board ship prior to ports. Also not much communication regarding visa help for next cruise to Oman. I personally asked the chief accountant to keep me updated with what became a difficult process. He NEVER communicated until the visa was completed. The ship IT guy tried to help me switch the online application but he could not figure out how to shrink my passport photo tonfit the application. They got it done but it was very stressful and it took four working days after they told me it was usually done in one to three. Would not have been an issue if the. Communication would have been there. Great restaurants to select from and food was very good. Read Less
Sail Date October 2018
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and ... Read More
Chose the cruise to go to an area of the world that both the wife and I had not visited. Normally we have always traveled on smaller Silver Sea Ships and decided to go on the. larger ship the Muse and try it out. Overall a very nice and modern ship. However, the overall service, mainly dining, did not meet the normal Silver Sea level of excellence we have always experienced on previous voyages. The crew was highly professional overall service was great. The problem we had was with the food/menu that was served. Bottomline, the menu hardly changed at the restaurants where as on the smaller ships we have an opportunity to sample the local cuisine in their Restaurant not so on the Muse and their Atlantide and others. The menu was almost the same every night. The other shortfall that was always available when we traveled on smaller ships was the "area expert" that provided area briefing on the various ports that we were to visit. We have another cruise coming up and we are already planning to go on a smaller ship to get back to the Silver Sea basics. . Read Less
Sail Date September 2018
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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