222 Silversea Silver Muse Cruise Reviews

Having cruised with other lines before this was our first trip with Silversea’s. The ship has a very modern hotel feel to it , nothing that makes you go WOW tho . Bland staircases nothing that stands out as being opulent it’s ... Read More
Having cruised with other lines before this was our first trip with Silversea’s. The ship has a very modern hotel feel to it , nothing that makes you go WOW tho . Bland staircases nothing that stands out as being opulent it’s very good but that’s it . Some of the service around the ship is very average for this kind of trip you can’t come back and say it’s fantastic because it’s simply not . The entertainment was pathetic , one good night throughout the whole trip is not enough . The Dress code NO- ONE adheres to it , why bother having one ? On the Captains night no more than 10% were in Dinner jackets , it made you feel out of place to be in one . Only 50% of people ever wore jackets for dinner . The whole experience is very average . We certainly didn’t come away thinking let’s re book with them , more like who should we try now . I think that says it all Read Less
Sail Date May 2018
We went on this cruise with a total of 8 people for spring break. Ft Lauderdale to Barbados. We have cruised on mostly upscale cruise lines (Crystal, ect) and stay in mostly four and five star hotels so we know what this level of ... Read More
We went on this cruise with a total of 8 people for spring break. Ft Lauderdale to Barbados. We have cruised on mostly upscale cruise lines (Crystal, ect) and stay in mostly four and five star hotels so we know what this level of service is. In general, the ship was clean and well laid out but the service was absolutely horrible for this level of ship with almost a 1:1 staff/guest ratio. The issues were brought to their attention and they only were marginally improved. On a positive note, the suites are the largest we have ever seen. They are well laid out and comfortable. The quality of the food and beverage options are nice but we found it quite petty to charge an additional amount for a couple of the restaurants like the tepanyaki grill. Just bump the cruise fare by $60/pp instead of trying to nickel and dime people. We understand with the Michelin starred and branded restaurants. Entertainment was average in our opinion when comparing it to Crystal. We realize that the Crystal ship is twice the size so this was not really an issue. The musicals were more comical to our kids so it was still entertaining. Hopefully Sliversea will send in some undercover guests and make some major changes to their service process, communication and overall organization. If they do, I think we would try them again but the luxury/upscale space is far too crowded in order to drop the ball like they did for us on this cruise. Read Less
Sail Date March 2018
I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were ... Read More
I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were very few visual or maintenance problems. The inexpensive art works were not great. My major problem was the dining experience. Firstly, and mainly, the in cabin dining has really been downgraded. Up until Muse, and now I gather in the stretched Spirit, in-cabin dining only offers the room service menu. Previously I could order from MDR dinner menu. Food was tasty, a little salty, and the menus went unchanged for a week at a time. CD Vicki, as always, was bubbly, entertaining and efficient. I would have liked to experience "Ship Happens" again. David Bilsand was excellent.Ship did not run out of Billi Billi! Read Less
Sail Date February 2018
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a ... Read More
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a taxi to Bikini Beach), a day in the Pampas on a lovely farm, the un-touristy destination of Montevideo, the final Carnival parade at the Sambódromo, Rio in general (do yourself a favour, stay at the Copacabana Palace, breakfast, pool scene, concierge team, drivers... all great!) And how about the boat? Well... this was only our second cruise. The first one was Christmas 2016 on the Regent Explorer in the Caribbean. We loved that boat a lot. It's new, it's fresh, maybe even glamorous. Compared to that the Silver Muse (which is even younger) looks very, very beige, Low ceilings everywhere, art that wouldn't look out of place at McDonald's (trust us, we are collectors). Compared to the other Silversea boats it may be a step up (dark brown...), but it's still decidedly bland. I know, some people don't care too much about the looks, but I think it sets the tone, it's what you perceive all the time. Of course, we loved many things: - good spa for a boat (the two of us just payed 169 for a 10 day upgrade to the private spa area which was empty most of the time, definitely worth it!) - a great acupuncturist from Japan - some nice on board activities (Portugueses classes were useful and fun) - even though the average age is very high (we are 42 and 49 and felt like one of the youngest couples; most people are in their 60/70/80s; two kids on all of the boat...): a lot of very open-minded people, I think we got to meet at least fifty people with whom we talked sometimes only ten minutes, sometimes several hours) - some nice amenities in our room category: free internet (worked pretty good and fast everywhere; by the way, I didn't notice any questionable content restrictions, different from Regent); free laundry (almost strange to leave the boat without dirty laundry!) I would say the biggest problem apart from the looks of the boat is the food. We ate everywhere - we are avid and adventurous eaters, even omnivores :-) The only things we really liked were (imagine that!) the pizza, ice cream, some pseudo-healthy breakfast options, the two restaurants where you have to pay extra (Kaiseki and La Dame - the latter is very difficult to get in though as it seats only 30 of the 600 passengers). Terraza was okay, the rest is sometimes more like a joke. It's kid's food. They warn you about "spicy" in Indochine when it's the (no offense intended) Mid Western senior's residency version of Asian food. Nothing local on the boat in general (not even drinks, no beer, no sodas, no nothing), everything is deep-frozen and bought in advance at some mediocre international "cruise specialist". The best food we had definitely off the boat, even if it was just in a sleepy Brazilian seaside resort or in a market hall in the port of Montevideo). Don't forget all this is combined with a ridiculous rigour when it comes to dress code that is even less flexible for men. No, eating is not a fun activity on this boat (and of course it should and could be, especially when you pay 20,000 Euros for ten days on the boat). What else? You can't change money on the boat which is quite unpractical when you visit several countries (and who brings Uruguayan pesos from back home?). The entertainment system works fast and efficient, the movie selection is 99% mainstream and uninspired. Quite sad: A cruise director with a mostly condescending manner. Why does somebody like this work in the hospitality industry? No, we probably would never sail again with Silversea. But then again we don't become regular customers very easily. Chose a nice route and go with them once. Then move on :-) And remember: Always concentrate on the positive, you can have a great holiday even when there are a lot of shortcomings. (Did we mention we can't wait for the premiere of Ritz Carlton cruises?) Read Less
Sail Date February 2018
We chose this cruise primarily for the itinerary, but also because an acquaintance was actively recruiting people to join her and her husband on their sixth Silversea cruise. She was enthusiastic about the line and spoke highly of the ... Read More
We chose this cruise primarily for the itinerary, but also because an acquaintance was actively recruiting people to join her and her husband on their sixth Silversea cruise. She was enthusiastic about the line and spoke highly of the travel agent she has used for many years. We ended up with a group of 18, some who had previously traveled together and others, like us, who were "newbies" to the group and Silversea. We met several times throughout the fall to discuss excursions, dining options and air travel (we flew out of different cities). Our friend coordinated everything with our travel agent and he assured her that all transfers and excursions would be booked and dining reservations made for the whole group (we agreed to meet up every night for dinner at three tables of six). Unfortunately, he died suddenly in mid November. Turns out he worked alone and had not finalized all our plans. She contacted Silversea to explain our situation and they found a travel agency willing to take over and finalize our trip. We arrived in Santiago and found our bus with no problem. Embarkation was a breeze and I was impressed with how quickly the suites were ready. By 2:00 PM, we were in our suite on deck six. The Deluxe Veranda was very nice. We found plenty of hangers, drawer space and a lovely little jewelry box in the safe - very convenient. Bathroom small, but functional. Good water pressure, no issues with hot water. Other guests had trouble with no hot water. We explored the ship and compared it favorably to our last cruise on Regent's Voyager. I thought the color scheme was pretty bland. I referred to it as "Fifty Shades of Taupe," and thought they could have used some pops of color. There is a forward observation lounge, with a smallish library and bar area. We ended up there often for cocktails (fabulous bartender there - Jiro). The main dining area on Deck 7 is La Terrazza and reminded us of La Veranda on Regent. We also scoped out the pool area, fitness center and large area called Dolce Vita, which we would end up visiting frequently, as it is where Team Trivia was played daily. There is only ONE computer available for guests to use. So, if you don't have a laptop or iPad you're stuck with queuing up for that one desktop next to the Concierge desk. All in all, dining proved to be underwhelming. We ate in Kaiseki the first night and didn't realize until we were well into dinner that this was one of the two venues that charge $60/person. No one mentioned this when we were seated, nor was it posted on the menu. That was our mistake. We should have paid attention. The food was good, but was it worth $120 for us? No. Another couple ate in the French venue, La Dame, and were so disappointed they got their account credited. We then ate in Atlantide several times and on one occasion I had to return my soup, as it was very salty and another time returned my prawns, which had the consistency of mush. My husband loves sea bass and would get a good outcome one night and a completely different result the next night. All of us in our large group agreed that Atlantide needs some serious attention. Food quality varied widely, and while service was always pleasant, it was so slow. You could count on a 2.5 to 3 hour dinner. We liked Indochine very much, loved the Hot Rocks. La Terrazzo is probably the best option for dining. Breakfast was always acceptable, especially if you stuck to fresh fruits, omelettes and cereals. Loved the Arts Cafe. Good espresso drinks and I love playing the daily quiz they offered there. The pizza on Deck 11 (Spaccanopli) was good, while the lunch at the Grill again varied widely. I finally learned to ask for something off menu, such as a grilled chicken breast. My husband returned the rueben sandwich as it had almost no corned beef. Hamburgers were very tasteless. Wines were average, the kind of stuff I get at my local grocery store. After awhile we were able to get better wine by asking to try different ones and not just accepting what they were pouring that night. Entertainment was okay, though we only attended a few shows due to the late hour. We did like the piano player in the Silver Note very much, though the dinner there was one of the worst we had. We loved playing Team Trivia with Cruise Director Vicki and enjoyed many of the lectures, though I was disappointed that there were not many on Chile itself. I was hoping for more of a destination expert. Service was always good and the staff is extremely pleasant and well trained. We weren't big on utilizing our Butler, but when we needed her, she was right there. Due to a lot of illness on this cruise, the staff was super diligent about sanitizing and overall cleanliness. Excursions were fair to excellent. The best excursion by far, was the one we organized ourselves, exploring Vina Del Mar and the Casas Del Bosques winery. The best one organized by the cruise line was the Falklands Islands Blue Lagoon tour. Overall Observations: #1. I'll never use a travel agent again who works alone, with no back up assistance. We were lucky that we were able to get another agent at the last minute, but it could have been a disaster. #2. I'm not sold on Silversea. I never once saw officers. Other than the last night when they appeared in the tiny show lounge, they were noticeably absent. On previous cruises, especially on Regent, they are in the dining venues, wandering the ship on sea days, etc....We heard once a day updates from the captain, at noon, but he sounded like he was reading from a script. We asked for a bridge tour and were told they only planned ONE and it was full. The food is NOT locally sourced at all. We asked specifically if we would have local fish and beef from South America and were told everything was brought on board frozen, earlier in the voyage and it was impracticable to have local ingredients. We were amazed that they ran out of Pisco, which is supposedly the national liquor of Chile. They ran out on day two of the cruise and said they had no way to stock it again on the cruise. #3. Value. For the amount we paid, we expected more. Very disappointed with the airfare situation. Only one hour of free WiFi a day? Excursions were pricey and mediocre at best. We organized three on our own and had better outcomes. Food was the biggest disappointment. I think based on our preferences we might either try Viking Ocean next time, or go back to Regent. I'd be curious to see if other Cruise Critic members concur. Read Less
Sail Date January 2018
We chose this cruise because of the S. American itinerary and because the Muse was a new ship.We were concerned about the previous negative reviews we had read related to dining and formal nights and we were pleased to see that these items ... Read More
We chose this cruise because of the S. American itinerary and because the Muse was a new ship.We were concerned about the previous negative reviews we had read related to dining and formal nights and we were pleased to see that these items were not an issue. We never had a problem getting a reservation in any of the restaurants even though we changed many of our original reservations. There were 3 "formal " nights but over half of the men wore suits instead of more formal attire. Service was very impressive throughout the ship.It was nice having premium bar service included in the cruise package and the no tipping policy was appreciated. Public spaces were more than adequate and at times we felt like the ship was half empty, even though it was nearly full. We pre booked La Dame for 3 nights but after our first night there, cancelled our other 2 reservations. The service was impeccable but the food did not warrant a $120 surcharge. The lamb was overcooked and underwhelmed. Great wine selection however! Atlantide was probably our favorite restaurant and offered a good selection of entrees throughout the cruise. La Tarazza was typical cruise buffet fare. Breakfast was very good and you could order egg dishes alacarte from waitstaff, without needing to go through buffet line. There were few hot lunch entrees compared to our previous experiences on other lines. Desserts were beautiful to look at but failed the taste test. Disembarkation in Buenos Aires was unorganized and one of our worst disembarkation experiences ever! Bottom Line: Good ship but not worth the premium prices. I doubt that we will sail with Silverseas again. Read Less
Sail Date January 2018
we enjoyed our trip. Cabin and amenities are good. Service was very good. Where the ship lacked was in food, information and restaurants. Although you had choice in restaurants with different names, all were essentially the same. Menus ... Read More
we enjoyed our trip. Cabin and amenities are good. Service was very good. Where the ship lacked was in food, information and restaurants. Although you had choice in restaurants with different names, all were essentially the same. Menus were different yet the food tasted the same. Preparation was adequate but not interesting. Ship entertainment was less than inviting. Voices of Silversea were well below what can be had in the outside world and not worthy of listening. Lectures were well informed yet were light in substance and not as informative as they should be with relation to our country visits and lack of detail was evident. They were ok but you should expect more. All in all it was a lovely trip but I would think that given the international audience and apparent success and costs to the clients, management should reach further given style and life going on in cities across the world. Management should do better. On a final note, crew and ship were excellent. Thank you, roysc Read Less
Sail Date January 2018
We have travelled on Regent several times and wanted to compare Silversea. The ship was beautiful and our suite was excellent as was our butler Pedro. The excursions were generally mediocre and greatly overpriced. The food was very good ... Read More
We have travelled on Regent several times and wanted to compare Silversea. The ship was beautiful and our suite was excellent as was our butler Pedro. The excursions were generally mediocre and greatly overpriced. The food was very good but service was mixed. It was marginal in the La Terrza and poor in LaDame but good elsewhere. Paying extra for LaDame -- good but not exceptional food --with poor service was a major disappointment. The lectures were very good but evening entertainment was disappointing. When we booked our cruise we were scheduled to stop in Uraguay but learned on the cruise that we were not stopping there and would simply have another day at sea. That was a substantial disappointment as the ports we stopped at were generally not very interesting and this would have been a highlight. The gluten free offerings were limited for my wife. Vicki the cruise director was very energetic, funny and a big plus on an otherwise rather boring trip. Read Less
Sail Date January 2018
This was our first cruise for many years and we went with good friends. It was generally enjoyable but certainly not outstanding. The cabins were comfortable and the staff well trained and invariably pleasant and helpful. There are ... Read More
This was our first cruise for many years and we went with good friends. It was generally enjoyable but certainly not outstanding. The cabins were comfortable and the staff well trained and invariably pleasant and helpful. There are many restaurants on the Silver Muse. Food is fresh and plentiful but not particularly exciting and at La Dame, where passengers have to pay extra to dine, I could discern no appreciable improvement in the standard of cooking. However, the pizzas were good, but the ice cream disappointing. The pasta ( it's an Italian ship) was quite good but, again, not exceptional. Generally , the desserts ( and I love dessert) were fairly generic - looked beautiful but did not taste as good as they looked. To my delight, but a sad comment on the quality of the food, I did not put on an ounce during this trip. Cocktails were good and wine was plentiful, but not what I would describe as premium. We had a very ordinary red from the special wine list ( charged extra). At sea days were spent in various activities. I was annoyed that the Spanish lessons and Bridge lessons were on at the same time. Lectures from guest lecturers were generally of a good standard, relevant and interesting. The shows mostly began at 10pm which was a bit late for us and those we did go to were not impressive. The shore excursions were marred by guides who generally did not know their subjects in any depth and whose limited English made it difficult for them to make the most of interesting sites. The description of the excursions did not match the reality - for example, on one, we were told we would see how tequila was made and visit a chocolate factory - we were , in fact, taken to sales venues and given a short talk about the production of tequila and chocolate and then encouraged to purchase these items. On other excursions, more detail would have been a welcome aid to decision making about whether to go or not. We hired a car, driver and guide in Lima and this was a terrific excursion. The guide was well informed and helpful and was able to show us most of the sights we had nominated as interesting and found a local restaurant for lunch where we were able to sample typical local dishes - the food was interesting, tasty and inexpensive - and the guide had lunch with us and chatted throughout, giving us a snapshot of life in Lima and the surrounds. I would definitely organize a private tour again in preference to going on organized excursions. The experience was not bad enough for us not to consider travelling with Silversea again, but our expectations will be more in line with reality next time, and we will have learned from experience how to maximise our enjoyment of the holiday. Read Less
Sail Date January 2018
Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and ... Read More
Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and extremely large Dolce Vita, plus the Pool Bar. Good selection of premium liquor not supported by the mixes available. Good entertainment in the Panorama and Dolce Vita. Wide range of dinning options, Atlantide fish and steak menu in a comfortable restaurant with good ambience. Fish and Texas steaks the best items. Indochine an Asian fusion menu in a rather sterile restaurant and less comfortable. All the dishes sampled were good. Hot Rocks and Spaccanapoli both on deck serving steaks and fish or Pizza respectively are both good in warm weather only.There are no heaters in Hot Rocks! Nor wind breaks for either location. Arts Cafe is a delight for coffee or tea with its ever changing menu breakfast, light lunch, afternoon tea, cocktail hour to chocolates and truffles after dinner. Space at a premium during tea. La Terrazza the restaurant serving buffet breakfast and lunch and an Italian menu at night. Lacks ambience due to its size and table locations. The ships menus take literary license and are fixed unlike the other ships. Food is variable in preparation most noticeable in La Terrazza and Atlantide to a lesser degree. Also food is never served hot always barely warm. House wine selection is very good. Service from long serving staff is excellent, many of the recent hires need better training. Outdoor and indoor seating areas were a mixed bag but mostly populated by uncomfortable chairs. Spoils the many nice nooks for enjoying the cruise scenery. Ships laundry was very good. Monitors around the ship are annoying they only show location and itinerary of all Silversea ships no navigation data like the other ships. Entertainment and the theatre leaves much to be desired. The theatre does not have reserved space for handicap people and the slope of the floor makes for poor sightlynes from the rear. Seats are also uncomfortable. Cruise Director and his assistant are excellent. Lecturers were good but have been on Silverseas many times and its time for new blood. Destination lecturer was superficial and not always factualy or politically correct. Read Less
Sail Date September 2017
we love traveling Silver Seas, but we will not be on the Muse again. same great personal as on the other ships, but could not overcome the size and ship planning. I made my reservation as usual and reserved special dining the nights we ... Read More
we love traveling Silver Seas, but we will not be on the Muse again. same great personal as on the other ships, but could not overcome the size and ship planning. I made my reservation as usual and reserved special dining the nights we wanted it, then I heard though the grapevine when we boarded reservations were needed every night as there was not a general dinning room. the same rumor mill says that is being fixed - we will see... the cabin choice was probable my fault but it was almost as far away from any and all ship board activities as one could be - I was not there for a HIKE - and my wife with limited mobility had sever problems... some of the off-ship opportunities were pretty lame -- one I think they thought came up with after sailing and just winged it with no knowledge of how it would work - and we missed one that may have been good. I still love Silver Seas and will be back on the other ships... Read Less
Sail Date September 2017
SilverSea is always our cruise line of choice and we wanted to be on the new ship.The ship is beautiful but the dining experience was awful. All restaurants had to be pre booked, a first for Silver Sean and we were not advised of this. ... Read More
SilverSea is always our cruise line of choice and we wanted to be on the new ship.The ship is beautiful but the dining experience was awful. All restaurants had to be pre booked, a first for Silver Sean and we were not advised of this. Consequently we were not able to dine anywhere , only what was available. Also, a perk being in the Owners Suite, the butler would be able to accommodate all requests, but not on the Silver Muse. We will continue to sail with SilverSea but not on the Muse. The menus also never changed, again something new. The ports of call were many small towns with few options for sightseeing. The tours were very expensive and often we would have been better touring on our own. The spa was wonderful and the attendants the best on any SilverSea cruise we have taken. The SilverMuse must make changes or they will lose their repeat clientele. Read Less
Sail Date September 2017
DH and I have sailed on the Cloud, Wind, Shadow and Whisper and were anxious to experience the Muse. Being an avid Cruise Critic reader , I was aware of the bizarre dining reservation policy and also the new dress code policy particular ... Read More
DH and I have sailed on the Cloud, Wind, Shadow and Whisper and were anxious to experience the Muse. Being an avid Cruise Critic reader , I was aware of the bizarre dining reservation policy and also the new dress code policy particular to the Muse. I was able to successfully make the dinner reservations 120 days out of our departure and all were honored. Many passengers were not that lucky. However, I commend SilverSea for recognizing their customer's complaints and trying to improve the experience by altering both inefficient policies. Unfortunately, our cruise did not benefit from these changes. Midway into the cruise, Atlantide was closed for three days for remodeling. Seemed unfair that our cruise had to put up with the closure to make improvements for the next cruise. Several reviews have commented on issues that I agree with- Cold food, monotonous menus, TV noise from neighboring cabins, no morning coffee outside of restaurants, no afternoon Tea, and port cancellations to name a few. All of these problems diminish the "luxury" aspect of the cruise. On the plus side, the Ship is beautiful. Subdued, but classy. Trivia was terrific! Fellow passengers were delightful and the Staff worked hard to please. Unlimited free laundry is the Best!! We only took two excursions.. One was a trip to Peggy's Cove in Halifax, Nova Scotia. Basically an $89 bus ride. The second was a wonderful all day tour to Williamsburg, Va. A Special Venetian Society event in New York City was insultingly awful. Approximately 200 Society members were conveniently removed from the ship to make room for a Charity event on board. I did not feel like a valued customer. Would I sail SilverSeas again? Yes, but probably not on the Silver Muse. Read Less
Sail Date September 2017
We chose this particular cruise for several reasons. Firstly the Excitement of travel on a new ship. The route was of special interest since we have always wanted to do a transatlantic sail. Finally visiting Ireland was a top priority ... Read More
We chose this particular cruise for several reasons. Firstly the Excitement of travel on a new ship. The route was of special interest since we have always wanted to do a transatlantic sail. Finally visiting Ireland was a top priority It had been a number of years since we had sailed with Silversea and we wanted to try there service again. This cruise was our fourth with the company. The average rating is almost completely because of the restaurant and food service. The 8 venue dining concept sounds intriguing but does not work well. The restaurant reservation system precludes the ability to meet and dine with new friends you may make aboard. The menus are static and do not jot change. In general the food was well prepared but ordinary. Two exceptions, the up scale La Dame, for which a Preimum charge is required, was a disaster. Poorly thought out and execution was not good at all. Service was good however. The other exception was La Terraza the Italian restaurant. This was excellent. Food very well prepared and the venue on deck 7 aft was perfect. Public space is no nice but the color scheme a bit on the gray side. Cabin are large and nicely appointed. Butler service was outstanding. We had sailed earlier this year on the new Seaborne Encore and found it to be a better overall design. The vibrant Seaborne Square concept was in stark contrast to the ordinary La Dolce Vita of the Muse. Read Less
Sail Date September 2017
A brand new ship. Cost cutting everywhere, from the plastic decor and "modern" drawerless cabin (really? there's no storage!) to the half a pattypan squash and two potato balls accompanying your dinner every single night ... Read More
A brand new ship. Cost cutting everywhere, from the plastic decor and "modern" drawerless cabin (really? there's no storage!) to the half a pattypan squash and two potato balls accompanying your dinner every single night from the same menu. They put it on fancy plates and call it luxury or nouvelle cuisine, but we can't help but call it cutting corners. Flawed concepts ruin your experience, like reservation-only specialty restaurants with no main dining room that leaves hundreds of people to eat at 9:30 or eat outside, covered in blankets, eating pizza or DIY grill while crossing the Atlantic ocean in October. Either that or room service since you can't get a reservation anywhere else. Did they even talk to guests before making this catastrophic change? They did not encourage us to give feedback. Surprisingly, they asked us to leave a review here, on CruiseCritic. Service is still in training, so it's a real mixed bag. While they've taken management off other ships, many others are new to their jobs. Cruise the fjord for a few hours beginning at 9am and not offer coffee and biscuits in the observation lounge? Leave port into the sunset at 5:45 and don't serve drinks at 5:55 because it's not 6:00 yet? No lunch buffets on deck on at-sea days? No regional cuisine? Onions and peppers the only vegetables in many dishes? These examples show the complete lack of flexibility from the set rules, which give the impression of cost-cutting at every opportunity. You can't expect guests on a 2-week+ cruise, even if they do plan months ahead and get reservations, to eat from the same menu every single night and every single day, 3 meals a day. And yet, the Silver Muse tries to make you happy about it. We met others who had booked back-to-back legs and were still eating from the same exact menus a month later. Silversea says they're planning on fixing the food and restaurant issues, but until we hear that actually happen, there's no way we'd cruise this ship again. We just got an email this week that said they were planning to do the same thing on the other ships. On the positive side, the Silver Muse is stable and the basic food quality is good. But give us the old Shadow, the Wind and the Whisper any day. Even the expedition ships are a better value. But maybe Silversea is moving away from the grand days of luxury cruising now, trying to be "modern." There are plenty of low- and mid-market "modern" cruise ships that offer better value. Silversea should be careful not to lose their loyal passengers. Read Less
Sail Date September 2017
The ship was laid out fine. But it was larger than my preference. Should have been 1 more night in Honfleur and 1 night less in one of the other 2 night ports, so people could see Honfleur as well as Normandy beaches Some of the ... Read More
The ship was laid out fine. But it was larger than my preference. Should have been 1 more night in Honfleur and 1 night less in one of the other 2 night ports, so people could see Honfleur as well as Normandy beaches Some of the excursions were mediocre - Gijon/Aviles and La Coruna/Betanzos arranging dining was a chore. it interfered with our pleasure. There should be more indoor dining spaces that are informal especially when the cruise is going to cooler locations. The food itself was not memorable, nowhere near Seabourn. Should vary the offerings more. Meat quality was mediocre except for the grill. Meat undercooked and cold in 7th floor big restaurant (I forgot name). the service was terrific billing process needs work cabin was fine butler was terrific I was billed 110% of limo (southampton to LHR) charge "on account of insurance". Curious to say the least. Read Less
Sail Date August 2017
Disappointed primarily with restaurant scheduling. Even though we picked restaurants months before cruise we were still unable to dine where we wanted-when we wanted. Met some new friends but were unable to get a table for 4 or 6 on every ... Read More
Disappointed primarily with restaurant scheduling. Even though we picked restaurants months before cruise we were still unable to dine where we wanted-when we wanted. Met some new friends but were unable to get a table for 4 or 6 on every occasion. The menus never changed in Atlantide. Return to a main dining room with a Maitre d is a necessity. No computer room for reviewing newspapers such as USA Today or reviewing E mails or stock market reports. Had to be on personal devices brought on board. The limit on time for daily use was absurd at these prices. Internet should be FREE. Lacked the intimacy of smaller ships. Will avoid the Muse in future bookings. Hotel booking and plane connections were ok. Seldom saw our butler. The shore launches were great with easy entry and well handled. Best Conneisours Corner yet with our door to deck. Mark was great. Read Less
Sail Date August 2017
For us, this was cruise #10 on Silversea. We have sailed on all their "big" ships and the "Expedition" to Antarctica. We have also sailed on at least four other lines. The "Muse" is a sparkling, open, ... Read More
For us, this was cruise #10 on Silversea. We have sailed on all their "big" ships and the "Expedition" to Antarctica. We have also sailed on at least four other lines. The "Muse" is a sparkling, open, inviting ship. The cabins are large and well laid out. The bathrooms have large sinks, counter tops and shelf areas. The ship was completely full but never felt crowded. The staff, as usual, was top notch. They are the high point of any Silversea cruise. They are always willing to help although this cruise, some were not so friendly. The food started off a bit rocky (way overdone meat served dry and cold) but recovered nicely. La Dame and Indochine were the star performers. Silver Notes used to be small plates with an interesting variety. This time it was a dull and short menu. The larger dining rooms have been completely re-configured with curved lines to create the feeling of smaller rooms and the obtrusive waiter stations are gone. Sorry about the extra work for the waiters, but clanging silver an plates were annoying. The mandatory reservation system has been duly criticized though we had no trouble changing reservations. We were told they are scrapping the system and consolidating at least two restaurants as of October 1st so I will not waste time beating the dead horse. However, there is collateral damage from this system that should be considered by the powers that be. 1. Since dinner reservations were (are?) pretty much required 120 days before sailing, sample menus should be made available. We did not eat at Indochine until the 8th day and until we sat down for dinner we had no idea what to expect. We learned only through other reviews that Spaccanapoli was only a pizza place. 2. Lines formed at breakfast and lunch as guests tried to change dinner reservations with the maitre d' while others waited to be seated. 3. Part of cruising is meeting new people. Making reservations 120 days out puts a wet blanket on that. We found that tables reserved for two were just that. It took another conversation to expand. We offered to sit with others but were politely shown to our reserved table for two. I have two huge gripes that dropped the rating significantly. 1. We were in cabin 919. By far it was the noisiest cabin we have ever had on any line. One problem is a design flaw. The TV's over the vanity are back to back with the adjoining cabin. If our neighbors turned on their TV even at a very low volume, we had to turn ours on to muffle the noise. If they turned it up loud, it was more than annoying. In this cabin we collected noise from every source: walking above us, furniture moving above us, heavy walking from either side and the constant slamming of doors. If a door slammed five cabins away, our walls shook. Suggestion: note the door closures from the pool on deck 10. They shut the door firmly and quietly every time. 2. The dress code. I don't have much use for dress codes but I understand their function and that some folks like them. If there is to be dress code, enforce it. In La Dame there were men in sports jackets and open shirts. In Atlantide there were men in sports jackets and no ties. In theory, no shorts or sandals are allowed in public areas at night. I rarely saw that enforced. I really don't care what anyone wears but from now on I feel no need to adhere to a phony, unenforced rule. I will think twice about lugging a "dark suit" or tux across the continent. This is more detail than usual but Silversea invited the comments so I hope they read them. We will definitely sail with Silversea again. We have booked two voyages already. We will avoid the Muse if possible unless the above problems are addressed. Read Less
Sail Date August 2017
Having spent 28-days on a back to back cruise from Lisbon to Montreal, I am reflecting on a variety of mixed feelings about the Silver Muse and Silversea, in general. I tried to focus on the positive aspects of the cruise and the ... Read More
Having spent 28-days on a back to back cruise from Lisbon to Montreal, I am reflecting on a variety of mixed feelings about the Silver Muse and Silversea, in general. I tried to focus on the positive aspects of the cruise and the gratitude I feel for being able to afford to sail on Silversea for an extended period. However, there were many aspects of this cruise that just didn't meet the standard I expect on a luxury cruise (that I have also seen reflected in other reviews and thread comments). Suite: We loved the spaciousness of our silver suite on deck 11, except for the fact that it was missing any drawers within the large closet space. With the observation lounge just down the hall and the pool deck steps away, it was a great and quiet location. We were blessed with decent weather and minimal rough seas and the ship seem to handle it very well even on deck 11. The walls are a bit thin and you can ready hear your neighbor's TV and conversations. Our butler and stewardess were great. Entertainment and enrichment: We thoroughly enjoyed the two enrichment lecturers and destination lecturer. But, this is a big fail for Silversea. Entertainment was marginal and unsophisticated whether it was in the Venetian Lounge or other parts of the ship. Enrichment in the classic sense of the word was nonexistent. We were disappointed than on the few days that the weather cooperated and we were able to use the pool deck, there was no live muse planned (or any music for that matter) to add to the atmosphere. A pub lunch (the only special event) was held one day with "entertainment" that likened what you might find in an assisted living facility. In fact, the entire program and offerings over 28 days were so substandard, boring and bland (except for maybe trivia), we wondered what Silversea was thinking (especially for a transatlantic crossing). Food: Our favorite restaurant for food and service was Atlantide. Second favorite was La Terazza. The least favorite was Indochine. We ate once in Kaiseki and found it good but not worth the $60 up charge. The overall quality of meats was mediocre. It certainly was not anything close to premium cuts served on Regent, Crystal, and Seabourn, of which I have sailed. Very fatty, chewy with lots of sinew, rarely cooked to order. The fish was tasteless and dry. Most food was served lukewarm or cold. Some presentations were very creative and appealing in Atlantide. But, with set restaurant menus in all venues, one readily tires of offerings. One could special order either to their room or one of the dining rooms with 24 hours notice. But, we tried this once (ordering Veal picatta) and received nothing resembling this dish. Unlike other passengers, we weren't really troubled by the need to make reservations for dinner venues and had no problems if we wanted to change reservations. Décor: It is always nice to sail on a new ship but I have to say that the designers really missed the mark on this one. Although I like a minimalist décor with open spaces and a touch of elegance, something was just missing. I think it is just a combination of the colors used on upholsteries, curtains, carpets, trim, plus the "awful" artwork and the cavernous space of the Dolce Vita Lounge, that just didn't suffice to create the ambience of simplicity and elegance. Service: This is another problem on the Muse. Service was so inconsistent whether it was in the dining venues, coffee shop, excursion desk, bars, etc. It just lacked a consistent standard of customer service one expects from Silversea. It was especially noticed in the dining venues when asking for "special" items such as gluten free bread or even butter, normally taking 1/2 hour or more. We waited over 1 hour one day at the pool grill during lunch time during a non-busy period. Whatever the venue, there seems to be lots of management walking around and observing but rarely, if ever, asking the customer if everything was okay. There was just a sense of confusion and chaos among the crew who, I believe, wanted to do their best but not receiving the direction or guidance needed to deliver top notch customer service. On the first night of the sailing, we found the food and beverage directing hiding in the observation lounge during peak dinner service time. That should speak volumes. Excursions: This was a mixed bag. Some were very good such as the Normandy/Omaha Beach excursions and others tours where the guide lost half of the group, or we were taken to a tourist trap store called "stop and play" with low quality kitsch for sale--such a waste of time. Internet: Silversea did not disappoint here-internet connections were excellent. Since we both still work and needed to maintain a connection to our offices, there never was a time where we experience a lost connection or difficulty connecting. Overall, Silversea really needs to get its act together on this ship in terms of the entertainment, enrichment, service and food quality. We are repeat customers so we can compare to other previous sailings. I don't know what the problem is --but it just seems to lack a "soul," as stated by another passenger. Whatever it is or isn't, we couldn't wait to disembark the ship. We also decided to cancel our January booking to South America on the Muse due to our experience. I wish I could be more positive about our 28-day adventure on the Silver Muse. Read Less
Sail Date August 2017
We were very disappointed in our Silver Sea experience as were a lot to the people on board the new Silver Muse. The food was OK is you could get into a one of the dining areas. There is no main dining area so each meal you must make a ... Read More
We were very disappointed in our Silver Sea experience as were a lot to the people on board the new Silver Muse. The food was OK is you could get into a one of the dining areas. There is no main dining area so each meal you must make a reservation for the dining experience... this is an extremely tough experience if you are a first time guest on the Muse because all of the good reservations and dining areas are taken up by the long time customers. There were many times all we could get was dining by the pool with very limited menu and plastic wine glasses. The food is so-so nothing exceptional in any of the dining areas ... nothing like Crystal or Regent. The staff was somewhat helpful in our efforts to get something to eat on the ship.... Our butler was exceptional and was extremely helpful but he too could not fight the computer system on the boat. The boat was very rough in relatively clam seas meaning it did not have stable control or it was just not working. The seas were so rough we could not dance in the lounge... and we were not the only one. Shore excursions were good and the guides were pretty knowledgeable on the subject... but we used private guides , not arranged by the ship line, in most of the bigger ports and that worked quite well. All in All...... Save you money and go on Crystal and have a much better experience. Read Less
Sail Date August 2017
The Pros: Beautiful new ship. Common areas of the ship were very spacious. Service from the crew was excellent. For those who enjoy wines and alcoholic drinks the selection of top self brands is very good at no charge. The Cons: The ... Read More
The Pros: Beautiful new ship. Common areas of the ship were very spacious. Service from the crew was excellent. For those who enjoy wines and alcoholic drinks the selection of top self brands is very good at no charge. The Cons: The Premium Restaurants were not worth the $60 per person price. La Dame was in my opinion awful. When you go and pay a surcharge to eat in a ship's premium restaurant who expect the best premium selection of beef and seafood. We ordered beef fillets and also some lobster tails for surf and turf. The filets we ordered were not prime beef fillets. We asked the server if the selection was prime beef fillet mignons? We were told that it was not. The beef was not prime beef filet mignon! Also the tails were extremely under sized. I can get more value at eating at Capital Grille at $60 per person than what I ate at La Dame. Kaiseki was another waste of time. The restaurant is extremely small with one Japanese Hibachi grill that seats about 10 or so people. The room has maybe10 tables that are not around the grill. When you make a reservation 90 days out at this premium priced $60 per person ship restaurant I felt that our 9pm reservation would enable us to watch the cook prepare our meals sitting around the grill. That was not the case. Our server told us that because of earlier patrons that came to the restaurant at 7pm and were still around the grill even though their meal was complete, that the staff could not ask them to leave as they continued ordering drinks and chatting around the grill! We asked what was the purpose of making reservations if we could not get our request to sit around the grill? Answer: A shrug go the shoulders.. We decided to go to the Atlantide restaurant that was no charge and seating was available. Saved $120 for 4 people. Atlantide (seafood) was very good as well as the excellent pizza you can eat at the Spaccanapoli on the upper deck over looking the pool. The Silver Note was good nothing special for small portions that were created as you listened to an evening singer with a pianist accompanying her. They both were very nice to listen. La Terraza (Italian) was very good. The Indochine (Asian) for us was too spicy but other patrons enjoyed the selections. We found that the best dinner we had was The Grill. This was a cook your own food on a very hot slate plate. You could view the prime steaks that you wanted to grill as well was the prawns, salmon, lobster tails... Etc. This is a casual dining restaurant that the tables are around the pool are. Very nice! This was by far the best filet mignons on the ship!! Also we asked if we could order lobster tails that were not on the menu. Our server said that if we give the restaurant 2 days notice they would get them for us. We made another reservation for this restaurant right there and requested lobster tails. When we arrived for our second meal 2 days later our lobster tails were ready for us. The tails were much larger that La Dame and the steaks were excellent! This is a no extra charge ship restaurant. We also grilled prawns and salmon which were also excellent. We also were told that the ship restaurants will be changing how they are aligned. There is no main dining restaurant on the ship. If you have read other reviews you can see how much the cruisers are not happy about not having a main dining room. When the ship is dry-docked after this year for maintenance, that there will be a main restaurant created combining Atlantide and Indochine. Shore excursions were mediocre at best. Only one excursion gave us ear phones and a device to hear our guide. The cost of the excursions averaged $99 per person. Some were even much higher. You would expect that you would be able to hear what you are looking at and where you are without straining to hear from the guide yelling over city noises. We found the Hop On Hop Off busses around the cities we visited were much better than what the ship excursions could show us at a much cheaper price. When we complained about the excursions we were told nothing could be done.. next time read the fine print on excursions book. We probably will not look to Silverseas on our next cruise to Australia and New Zealand. We have heard from friends that Viking Ocean Cruses as well as Regency and also Celebrity Cruise lines are excellent for sailing around the Australian Continent. One other thing... Wifi is only free for one hour a day... This is a premiere cruise line that you should not have to pay $300 for unlimited wifi for one device. I hope this was helpful. We did have a good time on the cruise but it could have been a lot better. Read Less
Sail Date August 2017
We have sailed with Silversea since 2001, only on SHADOW and WHISPER. Wanted to sail on the new MUSE, with just the best of all itineraries. We sailed on the ship from Aug 20-Sep 28 (3 segments). Silversea is changing their dining ... Read More
We have sailed with Silversea since 2001, only on SHADOW and WHISPER. Wanted to sail on the new MUSE, with just the best of all itineraries. We sailed on the ship from Aug 20-Sep 28 (3 segments). Silversea is changing their dining situation. This ship comes with 6 different dining options, of which on our segments one had to make a reservation for each night before you boarded the ship. Once on board it became a real problem to secure a reservation in the restaurants unless you had a great Butler who assisted. We've learned two of the restaurants will soon be turned into open seating restaurants; go to dinner when you wish and meet new friends there for dinner. With the situation when we sailed, you had to have a set time for each restaurant and could not invite friends one might have met over cocktails. The menus did not change in any of the restaurants for the 38 days we were on board! Unheard of on any other luxury cruise ship on which we have sailed. The new ship has a "toned down" color scheme--drab in my estimation; definitely not in anyway a glitzy ship decor--it could use some. And not a comfortable chair or sofa to settle into on the entire ship. Nor is there a cozy place to enjoy cocktails with friends. For those of you who love the Silversea Silver Suites, PLEASE be advised of the changes to this suite on the MUSE. Staff is as wonderful as always. And the shore excursion options great, along with the staff. There were fabulous destination lecturers on the crossing from Europe to Cananda--this made our cruise worthwhile at the end. Nary a lecturer on the earlier days. A most disappointing 38 days for us. Appears the company is changing the WHISPER and SHADOW to this same dining situation. We probably will not return to Silversea. Read Less
Sail Date August 2017
I was told how Silversea was outstanding in all areas. I was disappointed with the room service, excursions and food. The excursions were deplorable yet costly. After 3 excursions, I cancelled all remaining excursion preferring instead to ... Read More
I was told how Silversea was outstanding in all areas. I was disappointed with the room service, excursions and food. The excursions were deplorable yet costly. After 3 excursions, I cancelled all remaining excursion preferring instead to go solo. It was evident that Silversea did not preview these excursions and chose instead to market to its customers a bait of a great experience when in fact the oppose was true. They should have provided customers with pictures and preferably a video of what was to be expected. Had they done I know I would not have chosen to go. The itinerary was not well thought out. Too many ports with little time to appreciate the area. Some ports like Brindisi were silly to be at. Out of seven restaurant venue only two were average: the Atlantide & Indochine. There was no attempt to diversify the menu nor, importantly to have local fresh food. The butler service was unresponsive and certainly no on par with what Silversea touts. Last, but not least, the entertainment was a disaster with the same people acting and/or singing differently every night. It would not have been bad had they been good but some of them didn't really have a voice. Read Less
Sail Date August 2017
We chose this cruise because it was a new ship and secondarily the itinerary. Not a great decision to select this ship because we were told by staff that they were still, "...working the bugs out of the ship." In our cabin we ... Read More
We chose this cruise because it was a new ship and secondarily the itinerary. Not a great decision to select this ship because we were told by staff that they were still, "...working the bugs out of the ship." In our cabin we had no hot water for the first two days of the cruise. The worst part was arguing with the repair person that told us that the ship's hot water is set for 54c (130f) however the water in our room was 30c (85f) and we should be happy with that. The other concern we had was with food. The worst situation was with chicken served in the Atlantide Restaurant. It was extremely tough. The waiter apologized and blamed it on the fact that the chicken was precooked and reheated. They also pre-cook pasta and it is soft and not al dente the way it is served in Italy. Hopefully this is not an indication of a downward spiral of SilverSea's quality. Read Less
Sail Date August 2017
We linked several segments for a 51 day voyage from Venice to Montréal. During that time there was no change to the dinner menu. There were no special or local alternative items offered, it was exactly the same. Silversea advertises that ... Read More
We linked several segments for a 51 day voyage from Venice to Montréal. During that time there was no change to the dinner menu. There were no special or local alternative items offered, it was exactly the same. Silversea advertises that there are 8 dinner venues but 2 of them are outside and not always available due to weather. Plus one of them only serves Pizza. The upscale fee restaurant La Dame was disappointing: The duck we ordered was cold and had to be sent back, and our white wine was warm. They offered no show changes and only two visiting entertainers during the 51 days. For 35 days we had no lectures and no cooking classes. There was uneven service throughout the ship especially in restaurants. Long waits between courses was very common. At this time we are not sure if we will sail on Silversea again especially on a long cruise. We have sailed on them before but everything on the Silver Muse was well below their standard. Read Less
Sail Date August 2017
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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