222 Silversea Silver Muse Cruise Reviews

We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite ... Read More
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite 1005 on the first cruise down to Silver Suite 932 for the second cruise. We had no issues at all with Suite 1005 which was on the same deck as the pool. We did have issues with restaurants and the standard of the food, wines etc for both cruises Entirely different matter when we transferred to Suite 932 • the balcony sliding door was off its track and they had to send maintenance to fix that • the air-conditioning was not working and they have to send a technician to reset everything from their control room • the cabin door wouldn't close properly so they sent somebody to fix that and then had to re-glue part of the vinyl cladding covering the door • the bath started gurgling and appeared to be backing up on itself and they had to send engineers to fix that The main ongoing issue was the extreme noise of metal banging on metal & chaise lounges being dragged across the decking. Suite 932 is directly below the pool bar and galley area which appears to have a dumb waiter that runs right beside this suite. The Guest relations manager was advised of this and apparently had engineers above us and people listening on two way radios in our suite to try and solve the problem. We advised her further on numerous occasions that the situation was still not resolved to our satisfaction. The noise started at roughly 7 AM in the morning and didn't stop at anything up to 11 o'clock at night. You could not have an afternoon rest or asleep and we had to use earplugs to try and dampen the noise Nothing that was done on the cruise appeared to alleviate the problem at all. You could also tell which one was our particular suite when docked as it was the only suite visible from shore that had a whole stack of black insulation foam taped around the pipes leading from the verandah balcony into the ceiling above our room. Our recommendation is to never, never, never book Silver Suite 932 and be very careful of any other Suite that is directly under the pool and bar area. Australia Silversea was asked to contact me upon our return and contact details were given to them of this. I waited three or four days after arriving back in Australia and when i received no response I rang them and was advised they would get back to me the next day after they spoke with the manager. Not having heard anything after a month I contacted Silversea Australia again and was told the general manager had been away on business and they were unable to make any decisions until her return. I was then told their idea of restitution was a credit on our next cruise. This was supposed to be a representation of 10% credit on the costs of the one leg of our cruise in Suite 932. All Silversea was really doing was issuing a 10% credit representing what was basically a Venetian loyalty discount on our next cruise If we decide not go on another Silversea cruise, we have not been given any compensation for this past cruise where all the problems were. I felt like we are being held to ransom and requested a refund but they said this was not their policy and will not do it. We could not use the Silver Suite as a Silver Suite and we did not use the veranda or enjoy the Silver Suite facilities at all because of the noise. We would really prefer to receive compensation by way of a fair and equitable refund so that we at least feel as though the issues that we had with this cruise have been addressed. We were not seeking a credit off a potential future cruise but redress for what has happened to us already. The credit note has to be used by October 2018 and I believe it should be open-ended at the very least. It appears that the attitude of Silversea is that the moment something goes wrong, they do not want to know about it at all. As has already been posted on the Internet by many others regarding the Silver Muse and its facilities, we experienced all the same disjointed restaurant bookings as others. In the main, we were unable to easily dine with other people that we met unless we were lucky enough to have the same restaurant bookings for that evening and even that created one or two hassles. The mishmash of having restaurants with their own dress standards meant further confusion when looking to change/make restaurant reservations with new friends. We had booked a number of the specialty restaurants with multiple visits planned over our back-to-back cruises. After trying them all the first time we cancelled all further bookings as it was very hard to justify the increased expense when the menu doesn’t change and the food standard was below par. A lot of the restaurants appeared to have premade a number of their dishes and food was very rarely ever served to the table in anything other than warm at the best. We even tried to have a meal redone but it still came out barely warm. We didn’t try again. Overall we were very disappointed with the quality of food on the cruise and the “supposedly quality” wines that were served ranged online at retail prices between 15-$20 AUD-hardly quality! We finished up dining a lot at the grill because we weren’t happy with the quality of the other restaurants but even their chips were precooked & put onto trays and when ordered they were re-cooked again. They were only thin fries with the result that they were dried out and invariably were served warm at the best by the time they got to our table. Apparently they do not have heat lamps at the grill kitchen as it was designed to be self cooking on the hot rocks. There are also no heat lamps to warm diners on some of those colder nights. A few staff were very good and it was a pleasure to be looked after by them but I feel that the overall standard was below what you would expect for a supposedly “six star” cruise experience. I could go on but we were very disappointed with the overall experience. We have already booked cruises for the next two years but they will not be with Silversea and after this poor experience I doubt that we will ever sail with them again. Read Less
Sail Date August 2017
We selected this ship because of the itinerary and the fact the ship was new. It is underwhelming ship, the decorating was prefabricated a la Mobil home like. The public restrooms were so cheap looking, I hesitated to use them. The decor ... Read More
We selected this ship because of the itinerary and the fact the ship was new. It is underwhelming ship, the decorating was prefabricated a la Mobil home like. The public restrooms were so cheap looking, I hesitated to use them. The decor on the stairwells were ridiculous looking, so skimpy and unimaginative. There was not a nice place to take a photograph. The room was alright, not great. The bathroom had only open shelves, not one drawer and when taking a bath you could see all of the untidy plumbing etc under the sink. The bedroom area and closet had good drawer space but not a smaller drawer for cosmetics. The mirrors are poorly placed so it was impossible to see yourself in the floor length mirror as the bed was right behind you. The shower was all prefab plastic and the one small stainless steel soap holder was open on one end so everything fell out. The shower was rather small and awkward to maneuver. The balcony chairs are so cheap looking and uncomfortable. The railings all look unfinished. The pool area is already dated looking....the chairs were also not comfortable at all. The separate dining areas were a little annoying, always having to check which restaurant at which time, too much work. The restaurants Le dame and Atlantide were fantastic, other restaurants were all mediocre. The only thing nice about Indochine is the name, the food is awful. La tarraza is the Italian restaurant and the menu was a poor selection of food. There was not one veal scallopini dish. I was to,d if I special ordered it that the chef would make it for me and I did so and then they said it was not confirmed and they couldn't prepare it for me. Very sad.... The gym is too small and there is no internet or television service in there. The trainer Rachel is great however. The spa area is also small, however the massage and pedicure I had were very good. The public laundry was too small and had one bad iron and board so close to the wall it was difficult to iron. The positive comments are the staff is superb and extremely attentive. I would never go on a silversea cruise again! The bottom line, the line is lacking an element of class or luxury! Regent, Crystal cruise lines are way above and that's where we will go with from now on... Read Less
Sail Date July 2017
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely ... Read More
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely slow, once we had to wait 1 hour between our soup and main dish at Indochine, The waiter was very ashamed of the situation but that is not an excuse.) There seemed to be a lot of excuses actually, like that the ship was new, that should not be an excuse. Lots of guest had complaints, one even talked about sending a letter with his attorney (a little excessive for my taste, but he had a plumbing problem so how could I know his experience.) Service at the pool terrible, Nobody was capable of spreading a towel on our daybeds, which is expected at luxury hotels and cruises. This is nos Carnival... The food was great, the wine was great, the boat beautiful, but it is really a shame that the service was so bad. Its not even an issue of attitude (other that the pool), it seems to be an issue of motivation, training, supervision or something like that. We stayed in a large room (Silver Suite), so you would expect that they pay the same or better attention to us, but sometimes it even seemed that because we where young, they seemed to be less interested in us (My wife and I are 32). Jacuzzi stopped working, we reported it, supposedly fixed, but never worked again, got tired of reporting it. Too bad... Read Less
Sail Date July 2017
I would say the service on this ship was more on par with a Carnival or below cruise line. Not what I had expected for a "luxury" cruise liner. Cabins and restaurants were always hot leading to many sleepless nights and sweaty ... Read More
I would say the service on this ship was more on par with a Carnival or below cruise line. Not what I had expected for a "luxury" cruise liner. Cabins and restaurants were always hot leading to many sleepless nights and sweaty dinners in a coat. The menu selections were very limited and never changed. After 12 days the attitude changed from where do we get to eat from where do we have to eat at tonight. "All Inclusive" doesn't extend to the wifi which is an additional $350 for speeds reminiscent of old dial up modems and to add insult to injury you and your suite mate can not share this connection. If my wife and I wanted to get on at the same time it would have been another $350. You are automatically billed for charity donations without being asked if you would like to opt in. Service is very slow in all of the restaurants and pool side. My drinks regularly sat empty on the table and I had to flag down servers in order to get a refill. Heading up to the pool we ended up just walking over to the bar to get drinks rather than waiting on any staff to serve us as it would take 10-20 minutes. Room Service times ranged from 30 minutes to 2.5 hours depending on the time of day. Shore excursions were very limited and did not have anything that might be thought of as adventurous. We ended up looking for shore excursions from other vendors outside of the cruise line. Read Less
Sail Date July 2017
While not completely awful, I don't think any of us would ever go on a Silversea cruise again. It was totally unorganized with management not really knowing how to do anything. Reception gave varying answers to the same questions, ... Read More
While not completely awful, I don't think any of us would ever go on a Silversea cruise again. It was totally unorganized with management not really knowing how to do anything. Reception gave varying answers to the same questions, sometimes giving totally wrong information in the first place. Excursion desk had all our excursions wrong and blamed us for booking them incorrectly instead of taking responsibility for their mix up (I overheard multiple guests complaining about this same thing). Guest Relations Manager is pretty useless, not sure what she's there for since she doesn't respond to anything. Wait staff in all the restaurants, butlers and maids were great though! Having all the different restaurants on board is certainly ambitious, however food quality suffers. You also have to book dinner reservations prior to cruising, otherwise you stand in line after embarkation for an hour, trying to make last minute reservations for the entire 2 week trip... as in, you have to tell them where and when you want to eat for each day. If you try to make a reservation at any of the restaurants the day of, well, you'll get a table at 930pm. There's no walk in, casual, buffet style dinner restaurant which is unfortunate. Rooms are comfortable but deluxe verandas have their TVs mounted on the same wall (just opposite side) of your neighbors bedroom wall. Lots of complaints about noise transference between these rooms. Minimal noise transference between floors. Brother got locked in his room for several hours because the door was jammed. Staff hinted that this happens pretty often, but didn't seem too concerned about it. Seems like a HUGE safety concern especially since he only noticed the jammed door in the morning. If there had been a fire at night and he couldn't get out?? .... Silverseas advertises itself as an "ultra luxury" cruise company. However, on Silvermuse, you're 1 of 600 guests and you're usually treated as such. The day you disembark, a few hours later, a new group of 600 come aboard. You can tell that a lot of the staff, particularly at reception and the excursions desk are tired and worn out and couldn't care less about the guests. Instead of "ultra luxury," Silver Muse seems to be more mass market with a focus on quick turnaround, than anything else. So disappointing since we had such a fabulous time on our first Silversea cruise a few years ago. Read Less
Sail Date June 2017
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the ... Read More
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the waitstaff in many of the restaurants were excellent. You could tell that they were really trying to make you feel welcome and to anticipate your needs. Silver Muse fell short (in fact, fell straight on its face) with the reception staff, excursion staff and some of the management staff in the restaurants. The reception staff was like a group of chickens running around without their heads. No one had the answer to anything and when problems arose and they said they'd "take care of it," that actually meant "no one will do anything about this and you'll have to come back and talk to us 3 more times before we remember to do something." The woman with curly hair at the excursion desk was absolutely horrid to deal with. Impatient, extremely rude and very sharp, I heard her scold many of the guests asking for help with their bookings.* I'm an easy going guy and generally let things slide, but this woman should be fired. Or, at the very least, be reassigned to a job where she doesn't have to talk to staff. The same goes for the head chef of the pizza restaurant. He was very stuck up and rude about how he cooks his pizza and absolutely refused to make custom adjustments as "the food quality would suffer" and that adding certain ingredients was "incorrect." Sorry, but if I want something cooked on my pizza, and it's available in your kitchen, AND I had it done yesterday with no problems, then what's the big deal? Being scolded that my "taste" was incorrect was absurd. He was very rude and I couldn't believe the way he spoke to us. Excursions were OK, but timing needs to be thought out better. More accurate descriptions of port would be helpful as well. The food quality should be improved too. In room dining menu should be expanded as well. Fairly small selection and I was especially surprised at the lack of options for dessert. Read some of the other reviews to get a feel for how stupid the reservation system was... Overall, the trip was OK, but for the amount paid and the service we received, I would definitely NOT going on another Silversea Cruise again. *** TIP: Make sure you have a printout of all the excursions that you prebook on MySilversea because they will screw up your bookings and claim that you didn't book things correctly and then they'll say it's all your fault. Be prepared with a printout to prove you booked things correctly. Read Less
Sail Date June 2017
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words ... Read More
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words when ordering over the phone. Dining arrangements were terrible and inflexible. By the end of our second week we had settled on three restaurants that were of acceptable standard, but with static menus the fare became boring. Dress codes are from the 1950's. Waiters are unable to see a glass that needs refreshing. All outside areas smell of stale cigarettes and cigars. Of the tours we did only 3 were enjoyable and represented value for money. On 2 tours they lost guests, another the guide had to have an interpreter, the worst being a 5 hour drive for 15 minutes at the destination in lieu of an hour. The guides response to a guest who complained was "you are only here for photo, not to climb it". There many more issues that detracted from our enjoyment , but the main problem was the staff agreeing there was a problem, but being unable to take any action because of their rules. There was never any feed back given. I would never travel with them again. Read Less
Sail Date May 2017
We have just completed a three week cruise on a new vessel, Silver Muse. We did back to back cruises in the Mediterranean, and began our holiday with high expectations. Unfortunately I have to report that the ship has been a bitter ... Read More
We have just completed a three week cruise on a new vessel, Silver Muse. We did back to back cruises in the Mediterranean, and began our holiday with high expectations. Unfortunately I have to report that the ship has been a bitter disappointment for us and for many fellow passengers, and there is no way I would use it again or recommend it. Physically this new vessel is appealing, but management fails miserably in the way they run this ship. Very few aspects of this boat run smoothly. Unfortunately communication from management is often less than open, and many times misleading. 1. The advertising for the Silver Muse proudly promises ‘free WiFi’. It fails to explain this translates to one hour per day free. As many people use this ’free service’ at much the same time it rarely functions effectively. Thus I gave in eventually and purchased a so called ‘premium plan’ which covered the whole trip for payment of several hundred American dollars. I found this failed to be effective at times as we came back from tours at similar times and the free users overloaded the system. Payment provided no priority. 2. Management were often misleading in the information they provided to passengers. I'll describe one incident which gives the flavour of the malfunctioning of this vessel. We lost all hot water in our initial cabin and the crew seemed unable to fix the problem. After two days of cold showers we asked to be moved. We were offered a cabin on the floor above and were told it had become vacant because a death in the family caused its occupants to move out. So we transferred to this new cabin and a couple of days later whilst chatting to a lady on board, discovered she had been the previous occupant of our new cabin and after a totally sleepless night due to the noise of children in the adjoining cabin, she demanded to be moved. By then we were familiar with that noise as several boisterous children screamed and had regular races along the corridor with no effort by their parents or staff to curb this behaviour. It was apparent that the only death had been the truth, as the explanation staff had given us as to why our new room was vacant was less than honest. It appeared that the running of the ship was so malfunctioning that the people who yelled the loudest were the ones staff responded to. There were few aspects in the running of this ship that appeared to be working. Patrons often found it impossible to go to a restaurant of their choice, unless they had booked prior to boarding. In most cruising ships the approach is one that encourages meeting other guests by sitting together for a meal. On the Muse it was a major effort getting a table for ourselves let alone mixing with others. Often we were told there was no room to eat in a restaurant of our choice. When we looked around we could see empty tables, and the staff explained this away by saying guests had booked it for later, or it was too windy etc,. At times we rechecked and discovered the tables had remained empty. A staff member eventually told me what appeared to be the truth—that the kitchen could only handle X number of people so some tables had to be left vacant. Getting a meal became a hassle for many passengers. On one occasion I asked for a table outside on the deck and was told there none. I pointed to an empty table and the maitre de said an emblem on the nearby wall indicated it was taken. I explained to her that emblem was for a life bouy hanging nearby. She then said she had no way of checking if it was taken. I suggested asking the waiters might help. She did that, discovered it was free and we sat down. One can imagine how many people were turned away without finding out. Another time our two friends couldn’t get in to any restaurant and ate in their rooms. My wife and I decided to try our luck at the restaurant that also served breakfast and lunch. We arrived in time to hear the couple in front of us being told there was nothing available as there were two of them and only a table for four was free, so they couldn’t have it. I grabbed the moment and said if we joined them there would be four, so we got to sit with two strangers which was fine with all of us. 3. Two of the restaurants charged an extra $60 (USA) per person if one was fortunate enough to get a table. 4. Apart from the noise of young children, there were many other sources of noise. Doors had to be slammed to close them. TV’s were placed back to back in adjoining rooms with little insulation separating them, so even a normal volume of TV sound would penetrate adjoining rooms. Flushing a toilet created enough noise to wake people in adjoining rooms. I could go on from lack of support from Silversea agents in the hotel, some tours being disastrous but expensive, even to the point of leaving a passenger behind. This ship is not ready to take guests until they get their act together, and at present they appear light years away from that as polite suggestions or complaints are fobbed off and nothing appears to be learnt from the incidents. Read Less
Sail Date May 2017
Our previous experiences with Silversea have all been wonderful, we were really interested in the ports of call. We thought a new ship would be a good experience. However, the Muse is a step down on Silversea experiences. Service, ... Read More
Our previous experiences with Silversea have all been wonderful, we were really interested in the ports of call. We thought a new ship would be a good experience. However, the Muse is a step down on Silversea experiences. Service, specifically in the restaurants was middling to poor, and you had to make reservations, making the experience much less relaxed. We missed the formal nights. Not having them meant the dress code was inconsistent, and you needed (supposedly) to be formal just to get into certain restaurants. Then when you arrived, you found that the standard for formal was very elastic. At the end of the trip we ask for transportation from the port to the Hotel Bauer in a water taxi ,and we were charged a 196 dollars for my wife and I. We waited in the sun for approximately and hour and a half with another couple until the taxi arrived. I. Don't think you should be using this company Venezia Futura in the future. Considering that the other couple was charged the same as we had ,we paid almost 400 dollars for a taxi that's advertised at 92 Euros for up to four passengers, and we had to wait an hour and a half. Read Less
Sail Date May 2017
The Maiden Voyage of the Silver Muse was a major disappointment. She was touted as "Simply Divine" but she was "Simply Folly". You would have expected Silversea to bring their most experienced staff to work this ship. ... Read More
The Maiden Voyage of the Silver Muse was a major disappointment. She was touted as "Simply Divine" but she was "Simply Folly". You would have expected Silversea to bring their most experienced staff to work this ship. Alas, that was not the case. The service was substandard and there was "attitude" among some of the staff. There were times when we were offered wine and never received it; ice tea was not refilled. Food was ordered but not delivered to the table. We were controlled by the ship. Silversea was so proud of their new "most comprehensive dining experience at sea...Our main dining room is always open seating so you can arrive at your leisure." (from Silversea Silver Muse Travel Journal) We never found this "dining room" after 13 days on the ship as it did not exist. This is the first ship we have been on where dining is a challenge and we have been on over 15 cruises. I called it the diet cruise. No reservation, no eating until after 9 p.m. in most cases. That is too late for us to eat with early activities the next day. We do not want to plan our meals ahead of time especially after a long day in port. The only place we could get into with regularity was Spaccanapoli but how much pizza and calzone can one eat. At least the food at this pizzeria was good and the service excellent. All the menus remain the same with no local offerings. How tiring is that?! Thank goodness the ports offered great restaurants where we met a lot of fellow cruisers who were also unhappy with the dining situation. Many passengers used "In Suite" dining so they could eat but we did not want to do this. The fun part of cruising is meeting fellow passengers and not being cooped up in your suite. The ports and shore excursions were the only things that made this cruise worthwhile. Embarkation and disembarkation went well. The cabins were comfortable and relaxing. Stay clear of this ship until they get their act together, if they do. Silversea certainly had the opportunity to turn things around during this cruise as there were many complaints but all remained the same. Poor service, average food and the worst dining concept on a luxury ship. Read Less
Sail Date April 2017
Having travelled with Silversea on numerous occasions we had high expectations from this Brand New 6 Star Luxury Cruise Liner. But the reality was Guests were used as 'Guinea Pigs' and treated with disrespect. We were never ... Read More
Having travelled with Silversea on numerous occasions we had high expectations from this Brand New 6 Star Luxury Cruise Liner. But the reality was Guests were used as 'Guinea Pigs' and treated with disrespect. We were never made aware that the policy in relation to Dinner Reservations was different to other Silversea Ships, all restaurants had to be booked well in advance or reservations recommended. The Dress Attire was dictated by the restaurant, truly a bizarre set up! This policy contradicted the information outlined within 'Travel Journal' which stated that the Main Restraurant is always open seating' We were placed on a 'Wait List' (5 / 8 Nights) awaiting a call from the 'Restaurant Manager' to confirm if or when you could eat, totally outrageous! . Several times we had to have our main evening meal in our room. Sometimes you got a telephone call just 20 mins before a slot in any restaurant was allocated, so it was very hard to plan/adhere to the require dress code. (Totally flawed system). The quality of the food was below average, even in the 'La Dame'. Meat tough, and courses on the menu were not offered or delivered. On numerous occasions food was served incorrectly, cold, undercooked or overcooked! The waiting staff in general went beyond the call of duty, this cannot be said of the Maitre D's or Management who seem to hid away from their guests and the mayhem which was going on. In fact overall you were made feel that it was a privilege to pay to be on this ship. In actual fact when we complained to the 'Maitre D's in 'La Terrazza' and 'Atlantide' they were not in the least bit 'solution minded' but took exception to the fact that we had actually complained to point out that the quality etc was not of the proper standard. Unfortunately we were blacklisted by these Maitre D's when tried to get a future booking of any kind, this was very childish to say the least. Internet access was Deplorable! Silversea the Muse (6) Star, we feel that the rating for this ship would be (3) Star, which would be a much more appropriate rating. We are 'Venetian Society Members' and it made no difference, we were treated so badly and we felt very undervalued as returning clients, we were totally gutted! We would not have been totally surprised to see 'Barbra Windsor' or 'Sidney James' on board as the main cast for 'Carry On Cruising' !!!!!! We are very sorry to say that this brand new 'SilverMuse' Ship is Soulless, how very, very disappointing!! :0( :0( :0( Read Less
Sail Date April 2017
Chose cruise to see Alaska in luxury with excellent food. We had booked the train from Anchorage to Seward but it was only running to a few miles short of Seward so Silversea decided to transfer everyone by bus whereas we were told ... Read More
Chose cruise to see Alaska in luxury with excellent food. We had booked the train from Anchorage to Seward but it was only running to a few miles short of Seward so Silversea decided to transfer everyone by bus whereas we were told other cruise ships were collecting people by bus from the train. We were reimbursed by Silversea but it just seemed easier for Silversea to move everyone the same way! Embarkation worked well and was very quick but cabins were not available when boarded ship for at least another hour Ship was luxurious but food was disappointing especially in premium La Dame restaurant where our main course was served cold and service was below par. Our 2nd visit to La Terrezza was poor - they had run out of bread, we struggled to be served with water and wine and then main course special which was tuna which was asked to be served rare was totally over cooked (even if asked for well done) and inedible!! By this time we didn’t want the replacement which was offered Silver Note was good and singer was impressive. Shows were adequate but nothing special Management of the Spa was not good and staff were clearly incentivised on a sales commission basis for additional products. Making appointments was a time consuming and a difficult activity, and even with a confirmed appointment in writing that morning when I went for my appointment it was not in the system!!!!!! Also my wife went for a hot stones massage (also confirmed in writing) and the masseur delivered a cheaper massage and when questioned said hot stones was not booked. On completion of massage my wife went to sign bill and was not given the discount for 3 premium treatments because her last treatment wasn’t premium even though it was their error. On complaining to management it was eventually resolved but left a sour taste !! Excursions were good although quite expensive. We enjoyed Mendenhall Hike but not as strenuous as led to believe. Bear watching was good and saw bears catching salmon although guide was iffy. Sea kayak was enjoyable. Based on price of cruise we felt that Silversea should have been better but would go back to Azamara as felt everyone enjoyed themselves more and food in the speciality restaurants much better than Silver Muse. On Azamara Quest the Cruise Director was very proactive and had a great rapport with both the captain and the guests whereas on Silver Muse it all seemed rather muted and staid Read Less
Sail Date August 2019
Disclaimer - this was our first cruise and perhaps our expectations were unrealistic. The ship was beautiful. The food and service were spotty. We enjoyed the food and experience at Silver Note, Kaiseki and Indochine. Atlantide was ... Read More
Disclaimer - this was our first cruise and perhaps our expectations were unrealistic. The ship was beautiful. The food and service were spotty. We enjoyed the food and experience at Silver Note, Kaiseki and Indochine. Atlantide was the most disappointing. The service was inconsistent (i.e. at the empty Grill at lunch it was hard to get anyone's attention for a second glass of wine and when it finally came it was not with a smile!). We couldn't get a decent steak on board. Our son ate steak at practically every restaurant and a request for 'medium' came back either blue or brown - never pink! That was a real let-down. The Hot Rocks concept was gimmicky and not worth the effort. The over-sized dentist bibs they provide did not protect our clothing from getting spattered with grease. La Dame and Terrazza both had decent food and the service was outstanding - especially the maitre d' (Rodel) in La Dame - he was a real charmer! Service is where we feel Silversea really dropped the ball. We had a large suite with a separate dining area so we decided to have breakfast in the suite each morning. It arrived cold every day and on the second day I asked our butler how many suites he serviced. He responded 14, which surprised me. I asked him what happened if everyone wants breakfast at the same time and he said he tries to get his colleagues to help. He was hardworking but rushed off his feet. It wasn't unusual for him to be paged by another suite while he was with us and he would then use our phone to call and see what his other guests needed. While 1:1 service is impossible, one man servicing 14 suites will never equate to luxury service. We felt bad for him so tried to ask for as little as possible. He was also off-duty from 12-4 and during that period no one answered his phone. We never used his service after 6pm so I'm not sure if the timing of the break is the most sensible? Silversea offers a 'dedicated butler' which I think means only that you'll always see the same face? In our experience it put too much pressure on one person and it would be much better to have a team helping each other and ultimately the guests. Echoing other reviewers, the pool area, while pretty, was not restful. It was teeming with young kids. We traveled with our mid-teens and although they fancied going for a swim or in the hot-tub the atmosphere was always off-putting. We loved the afternoon trivia, ping-pong and the kids appreciated the large selection of streaming media. This was our first time in Alaska and we were impressed by the ports and the people. We didn't do any shipboard excursions but we thoroughly enjoyed the trips we privately arranged - whale watching in Juneau, Emerald Lake/Yukon tour in Skagway, Wildlife Boat Tour in Sitka and Anan Creek Bear Tour by float plane in Ketchikan (this is a must do if you don't mind the small plane). One of the on-board highlights was the afternoon at Hubbard Glacier. Having the forward deck was a huge plus. I thought that the Captain turned the whole ship 360 at the glacier, but all it did was pivot to port and starboard a few times. We saw plenty of spectacular calving. We had fully intended to re-book Silver Origin for the Galapagos while on board but our experience just wasn't compelling enough. On our return we were offered a sizable incentive to re-book but we decided to try Celebrity Flora instead - even though it was slightly more expensive. I waited a few weeks to write this review to see how the experience settled on us, and while I wouldn't say it dissuaded us from cruising again, I don't think we'd ever revisit Silversea. Read Less
Sail Date July 2019
Our first mistake was assuming that, like Viking, Silversea cruises would be adults only. In fact, out of 580 passengers, 76 were children, about two thirds of those under 5 years old, or even babies. There are virtually no facilities for ... Read More
Our first mistake was assuming that, like Viking, Silversea cruises would be adults only. In fact, out of 580 passengers, 76 were children, about two thirds of those under 5 years old, or even babies. There are virtually no facilities for young children on the ship, so they were mostly bored and amused themselves running up and down the stairs and corridors uunsupervised. The swimming pools and hot tubs were completely taken over by the kids, even though under 12's were not supposed to use the hot tub. They also made their presence felt in the dining rooms, crying and tipping over chairs, and rather spoilt some of the excursions. We were particularly shocked when, on the first day, young children were helping themselves from the buffet using their hands. Aside from the children, there were several other things that were disappointing. The restaurant menu only changed once and then only a few items were different. We had one instance of shockingly rude service in the grill restaurant. The alternative restaurants were fully booked months ahead. We found that there were few places to enjoy a quiet cup of coffee and that these were usually very crowded indeed. The room service meal we had one evening was supposed to be served course by course within 20 minutes. In fact, it took an hour to arrive and then it all came at once, except the wine, which took a further 15 minutes to arrive and the meal was only warm, not hot. The room was not always as clean as I would like and the bath supplies were not replaced except when I asked. We had been advised to have a low floor cabin for wildlife viewing, but we were over the lounge and had quite a bit of noise from the activities there, notably the bingo, quizzes and late night music. On the plus side, the cabin was amazing and the bathroom was superb. The bed linens were very luxurious, as were the toiletries and there was a choice of pillows. All the food and drink was included, and this was mostly of a very high standard. We also had a selection of fresh fruit in the cabin every day. The scenery and excursions were excellent and we were very lucky with the weather and wildlife sightings on the trips. However, overall the experience fell well below what we had expected from this luxury brand. Read Less
Sail Date July 2019
We were so excited to sail with Silversea through Alaska. I must say the excursions have been great, the rooms are nice and the food very good (although no healthy options available.) Where the boat really fails is it’s amenities. The ... Read More
We were so excited to sail with Silversea through Alaska. I must say the excursions have been great, the rooms are nice and the food very good (although no healthy options available.) Where the boat really fails is it’s amenities. The gym is very poorly equipped and overcrowded (weights do not go over 20kg and it is cheap equipment.) Where it really fails is the pool. It is a very small pool that I’m sure it nice but we haven’t been able to get into it since we’ve been here. The pool is filled with kids every hour of the day. Parents are not watching, kids are sliding all over the wood and pushing each other into the pool. It’s a safety hazard and inconvenient for anyone who is looking to have a relaxing vacation, or a swim after a hot day. If you want a room and food Silversea is great. But I believe most people go on a cruise for the full experience. If so, you’re better off on a different boat. We will not be cruising with Silversea again. Read Less
Sail Date July 2019
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not ... Read More
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not really end up that way. Embarkation and disembarkation Very good and smooth. Food and Restaurants In our opinion, the food was excellent all round and although other reviewers complained of the lack of variety, the menu is changed every 7 days at the evening restaurants, except for “La Dame”. We felt this catered for enough variety as there are various dishes within one menu to guarantee no repetition of the same dish within two visits to that restaurant in a 7-day cycle. We loved the pizza at “Spaccanapoli”, the lamb at “La Dame” and the overall experience at “Indochine”. Perhaps the one restaurant that lagged was “La Terraza” (Italian) in the evening. We felt the food there could be improved. Service on board Outstanding, that is all we can say. Every single member of the crew made us feel welcome and always greeted us with a smile. We would like to point out the outstanding service provided by Shinuda (maître d’) who was always helpful and happy, Gabor at Indochine who went out of his way to make sure that our wishes were met, and Nuria at Indochine who was always happy and cheerful and made our dinners a joy. Butler For some reason our butler was not as good as it could have been. Not much attention to detail and seemed to be stressed most of the time. We have had better experience with butlers before. This was not one to remember. Entertainment and activities onboard We had a guest guitarist, Vincenzo, who gave two shows in the 15-day cruise. Very good. The Silversea singers were very good but on a 15-day cruise, their shows, we found them to be repetitive. Silversea should consider bringing in more guest entertainers on longer cruises. Our cruise director was good. Activities were average. Cabin That was our biggest disappointment. Having the Owner’s suite booked we had high expectations as regards services, overall experience and luxury. The reality is that other then the size of the room (basically 3 varanda suites -one with no balcony - put together into one suite) the overall experience is the same as any other suite in the ship. We expected to receive additional perks to the standard suites for the cost of the Owner’s suite but that was not the case, but the cost of the suite is over x2.5 times that of a standard Varanda suite. The sitting/dining room had two large TV sets opposite one another in a room that was no more that 5 meters in distance between opposing walls. We did not understand the reason for two TV sets in such a small space and it felt as though one of them was an afterthought to justify the suite category. Totally unnecessary. Our experience with the owner’s suite is that it simply is not worth the money and they do not represent value for money. We are not likely to ever book an Owner Suite or any of the other top suites until there is a clear value for money appreciation in the suite. Booking a Varanda suite will get you the same level or service and extras and if you are after more space, then a Silver suite is a more reasonable option. Just as a point in reference, we had an Owner’s suite quoted for a trip to Antarctica in 2021, the cost was quoted in excess of $110K whereas the Varanda for two costs $35K. Bear in mind you are getting exactly the same service on board. Just not worth the money in our opinion. Crew Never saw them. Did we have one?. Ports and excursions The destinations were what sold us the cruise. Outstanding experience, amazing journey. The excursions were good, and we particularly appreciated the Middle Earth (Littleton, NZ) excursion hosted by Hammond Peek, he made our day – excellent person and great host. Passengers We felt that the average of the cruisers was more in the late 60’s – over 70’s range. Perhaps the distance, time of the year and cost keeps away younger people. My wife and I are 55+ and would have preferred a merrier atmosphere and not so formal. The sea days were particularly tedious with almost no entertainment in the swimming pool which gave it an impression of a 5-star hotel with no entertainment. This area needs to be improved. Read Less
Sail Date February 2019
We arrived at the Singapore transfers from the hotel to the ship a bit chaotic but eventually got on board,we stayed in a silver suite which is lovely and the ship is also tastefuly decorated. The food is poor the speciality restaurants ... Read More
We arrived at the Singapore transfers from the hotel to the ship a bit chaotic but eventually got on board,we stayed in a silver suite which is lovely and the ship is also tastefuly decorated. The food is poor the speciality restaurants I wouldn’t bother with , in room dining is also shocking ,hot rocks and the pizza bar are very good.we found that the food was always Luke warm at best ,indochine is neither Thai or Indian it’s a bit of a poor attempt at both . The staff in general are what you would expect but the reception staff are rude ,don’t book a message during a show as you won’t enjoy the experience far too much second hand noise fighting with the zen music. We spent 3 days in port in Yangon surrounded by lorries and containers with a large cargo ship just off the aft spewing out black smoke the excursions were a nightmare due to travelling distances really couldn’t recommend this itinerary . Overall not worth the money loads of room for improvement. Read Less
Sail Date December 2018
Pros: 1. Butler that looks after your needs 2. They clean the cabins twice a day so you always feel your room is fresh 3. You can get room service anytime if you are hungry 4. Cabins are good size Cons: 1. There is ... Read More
Pros: 1. Butler that looks after your needs 2. They clean the cabins twice a day so you always feel your room is fresh 3. You can get room service anytime if you are hungry 4. Cabins are good size Cons: 1. There is limited choices of deserts/ candy 2. Not much entertainment offered to guests. We tried to play bingo and it took only 15 min from the start to finish. 3. The gym is very small. 10 people make it really crowded 4. Our booking agent never told us that we have free shore excursions with silver sea that come with our package. We discovered it accidently 2 days before the end of the cruise. 5. I had a problem to log in to the internet. I went to the reception desk and asked for help. The girl at the reception took my phone and erased the full history and website data from my phone! The internet connection has nothing to do with website data so i really dont know why did she do such a horrible thing. I was devastated as i kept very important information there that i was collecting for over 1year and its all gone now. Read Less
Sail Date November 2018
Silversea positions and prices itself at the top end of the market. We expected it to be good all of the time rather than most of the time. Our cabin butler was outstanding which was certainly a big plus. Restaurants usually but not ... Read More
Silversea positions and prices itself at the top end of the market. We expected it to be good all of the time rather than most of the time. Our cabin butler was outstanding which was certainly a big plus. Restaurants usually but not always good and a couple of times particularly slow for no obvious reason. Sometimes thought the staff would have like to have been elsewhere! One expensive shore excursion was seriously misrepresented and when people raised this when back on board the reaction could only be described as dismissive. This told us something about the real culture of the company. One chap we spoke with was arranging personal guides via the Find my Guide website, was very happy with the results and said it was only costing him 20% of what Silversea would have charged. Passengers told us there are better lines at this end of the market. Read Less
Sail Date October 2018
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony ... Read More
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony over the sea is smallish (two people only) but nice. Small love-seat. TV's are in the mirrors, which is fine unless there is a reflection because you would like to have your curtains open to view the sea. Entertainment: umm... no. Corny at best. Pool: Smallish, but it is a small ship, so what do you expect. Restaurants: Mostly good. Except Indochine.... supposed to be Thai and Japanese (or something like that) fusion. Not good. In fact we all got up and left and didn't finish our meals. Wait staff: Some good, some bad. Butler/maid: Ours were very good. Reception Desk staff: HORRIBLE. Rude, unhelpful and in general not at all what they should be. Disembarking: Fairly smooth. Organized tours: some good, some not so good. This was a business cruise, so everything was included. If I had gone on a normal cruise where I had to pay premiums to go to certain restaurants or get certain drinks, I would have been VERY unimpressed. My first cruise... not so sure it won't be my last. It was okay, but certainly I wouldn't think it to be worth the money they normally get for these types of ventures. Read Less
Sail Date September 2018
I chose SiverSea for it's excellence in service, fine dining, low passenger ratio and ship interior. I received impeccable service, a beautiful ship , and outstanding destinations. For $25,000, I did not receive the quality of food, ... Read More
I chose SiverSea for it's excellence in service, fine dining, low passenger ratio and ship interior. I received impeccable service, a beautiful ship , and outstanding destinations. For $25,000, I did not receive the quality of food, as promised, the wifi as promised, the spa as promised or the fitness facilities as promised, not to mention the entertainment. Wifi was non existent. Do not plan on using your computer or cell phone. The food was quite mundane and frankly boring. The buffets were the same everyday. The restaurants were okay. Two charged an extra $120 surcharge. We only went to one, which was Kaseiki. It was teppanyaki and boring. No sushi. The other restaurants had the same menu every night, La Terraza and Alantide. The best part about the food was the service. As for our private butler, that was ridiculous. She was very nice, but nothing more than your typical housekeeping staff. The spa was 3 rooms and charged extra for certain oils and to use the spa. They also asked for a gratuity, when it was already included and really pushed their products and their services. The fitness center was very small. it had limited machines and weights. The average age was 60-90 years of age. The entertainment was the same annoying jazz singer every night, a guitarist and a low budget combo, once in a while. Speaking with many other passengers on board, they said Regent was the best cruise line they had been on. The room was lovely, as was the décor of the ship. It was very clean. I would not cruise on Silver Sea again. Read Less
Sail Date September 2018
We truly expected a lot more from a Luxury cruise line. The cruise itself was nicely decorated..all beige, but the glamour that you see on other cruise lines for half the price was not there to be found. Forget about a grand lobby!. ... Read More
We truly expected a lot more from a Luxury cruise line. The cruise itself was nicely decorated..all beige, but the glamour that you see on other cruise lines for half the price was not there to be found. Forget about a grand lobby!. The entertainment was poor. The show - three ladies and three gentleman- had great voices, but my goodness, they were soo fake, we only went to the first show and never went back again, which was the case of others as well. The casino area is as small as a bedroom, I understand that the cruise only allows 600 guest, but no more than 20 people could fit on that casino. The nightclub with a DJ..dear Lord! He sure knows how to clean a club..empty! after a few songs everyone left! Even thought the average age is 70's, he played music for teenagers. WE all told him to change the beat, I even went as far as to give him a list of great dancing songs -I'm a dancer and love a great time!- but his repertoire was very poor. He was not paying attention at the age of the audience, that even though they were in the late 60's and much older, they all wanted a great time, but not jumping up and down on the dance floor! The cruise had a party one night around the pool - it was the night of the eclipse- and the party was very good! everyone was having a great time! The common areas were very nice, the pool area was great, big and ample space for everyone, but again, the trio that played in the afternoons was horrible. We had to let them know our hearts were still beating, to stop playing funeral music.. and they did!!! everyone applauded and we all had a better time. The restaurants... so, so. They have a hibachi, which we didn't try, we didn't want to come out smelling like food, they have a Japanese restaurant, a bit spicy, but ok. The restaurant called Silver Notes, have a very small menu, they don't offer salad, and only two choices of dessert...but they have a great piano player and a great singer! The Atlantide restaurant, was the biggest and with better choices, but when you are on a cruise for 12 days, and have to eat on those restaurants at least 10 of those days, you expect a change in the menu at least once. We didn't participated on the shore excursions, we arranged those on our own. Embarkation and disembarkation was great, very smooth and orderly. The cabin was the best..and I'm leaving it for last! We had the Grand Suite, and OMG! what a beauty,! with LR, DR and 1.5 bathrooms. The bedroom was huge, with make up area, big closets and ample bathroom. The balcony, wrapped around was the best view coming into every port. Our butler was a 5 star! He was always there for us when we needed him and he went out of his way to always keep us informed of everything and provided our room with our needs. Would we travel with Silverseas again?...Must likely NOT. It has even killed our desired to travel on another cruise period. Read Less
Sail Date July 2018
We had a great experience on this ship last year and were very excited to be back but unfortunately something has changed. The ship is as beautiful as ever and very comfortable but the level of service was not as good and the food was ... Read More
We had a great experience on this ship last year and were very excited to be back but unfortunately something has changed. The ship is as beautiful as ever and very comfortable but the level of service was not as good and the food was generally quite poor. We loved Atlantide and because the others were not very good tended to eat there all the time which became quite boring. Indochine and terrazzo were the worst. Breakfast on the deck was chaos with up to 20 minute waits for coffee. There seemed to be far less staff and so expect waits for drinks especially at panarama. There were a lot of young children who were allowed to do whatever at the pool including using the jacuzzi which the rules said was not allowed. We didn’t enjoy the entertainment but this was not a problem for us. Likewise we didn’t do any excursions as we were happy to do our own thing and they are ridiculously expensive. Our butler however was very good. This year they gave us free internet, ours worked but most people complained about it. Read Less
Sail Date July 2018
The ship is new and is beautiful! But we have been on many other ocean and river cruises and, aside from the ship, the price point is not justified. We did not see our butler until we called him to the room and hardly saw him after ... Read More
The ship is new and is beautiful! But we have been on many other ocean and river cruises and, aside from the ship, the price point is not justified. We did not see our butler until we called him to the room and hardly saw him after that. While some meals were outstanding, in general the cuisine was not any better than what we have experienced on Uniworld and Tauck river cruises at far lower price points. We found the experience at The Grill restaurant to be underwhelming. The cuisine and service in the main restaurant was at times great and at other times poor. The best experiences were at the breakfast and lunch buffets. The onboard experience was also a bit lacking. There was only one show nighty, usually at 10 PM, which is a bit late when the morning tours start at 8 AM. The performances were less than impressive. We all took tours at each of the stops and found that more than half of them were not that good; especially for the price points charged for each of them. Read Less
Sail Date June 2018
We selected Silversea based on a previous cruise, which we thoroughly enjoyed. Unfortunately, we were extremely disappointed in this cruise. Silversea had sold nearly one-third of the ship to an insurance company as an incentive award ... Read More
We selected Silversea based on a previous cruise, which we thoroughly enjoyed. Unfortunately, we were extremely disappointed in this cruise. Silversea had sold nearly one-third of the ship to an insurance company as an incentive award for successful insurance agents and brokers. As we were leaving Venice, we went to the Panorama lounge on the stern for a view of the city only to find that the lounge had been reserved for a private reception of this large group. Either this group didn't understand the dress code or didn't care. On formal night, there were people in the theater in shorts. People were in jeans in the evening and one night a man was going up stairs in jogging shorts with no shirt. This group was much younger than the normal demographic of Silversea and it completely changed the ambiance on the ship. Rather that experiencing the luxury and elegance of Silversea, the ambiance was much more like Norwegian Cruise Line. Because members of this group ate together (which is to be expected) restaurants at lunch were often too crowded to get a table. Furthermore, large groups at dinner tended be loud as people shouted down the table to talk to friends. The more wine they drank, the louder they got. People who wanted to use the pool found it almost impossible as large groups would take over the pool, again creating a loud environment that made it difficult to read and relax, None of this is a reflection on the ship, service or staff of the Silver Muse. The ship is beautiful, the wine selection is fantastic and the food is delicious. Our only complaint about the food is that the menu didn't change frequently enough. In fact, La Terazza, our favorite, didn't change the menu for the entire 10 days. On our previous cruise, the menu changed every 3 days. La Dame was solidly booked during the entire cruise and it was impossible to get a reservation. We took two shore excursions and found both of them lacking, so we cancelled the rest of the tours we had booked and we arranged our own. We found this much more enjoyable and a much better value. We will book again on Silversea but we will find out first if there is a large group on the ship. If Silversea continues this practice of selling to large groups, we will seek another luxury cruise line. And, of course, we are watching closely to see what will happen as a result of the Royal Caribbean aquisition. Read Less
Sail Date June 2018
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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