32 Helpful Votes
Sail Date: April 2017
My wife and I were excited to try the newest ship in the fleet. Overall a very solid experience, however there are a few changes that are unwelcome. Pluses: Excellent internet speed. We purchased the full cruise high speed package, and ... Read More
My wife and I were excited to try the newest ship in the fleet. Overall a very solid experience, however there are a few changes that are unwelcome. Pluses: Excellent internet speed. We purchased the full cruise high speed package, and never had an issue with speed or connectivity. We used it for both work emails and daily posts to Facebook with pictures and commentary on our fantastic experiences. We truly enjoyed the shore excursions, more than we had on previous Silversea cruises (we have become "Silversea only" cruisers since 2004, and this was our fifth). While our meals in La Terrazza and La Dame were consistently excellent, we found Atlantide to be just "good". We miss the open seating policy of the Restaurant. Every night required reservations, however the maitre'd in both La Terraza and Atlantide were always able to get us in where we wanted. We would skip Seishin and Indochine next time, and focus only on La Terraza, Hot Rocks, Atlantide and La Dame. The spa was not fully ready for us, as the lockers lacked hangers so our clothes ended up piled on the bottom. A good massage though. While we prefer the other ships and their open seating in The Restaurant, the overall execution of the new ship is excellent. Shows were well done, and seating very comfortable. We enjoyed the art work as well. As a bonus, we met a lovely couple from Shropshire, England with whom we plan to travel again. Silversea passengers are wonderful overall. Read Less
57 Helpful Votes
Sail Date: April 2017
Having travelled with Silversea on numerous occasions we had high expectations from this Brand New 6 Star Luxury Cruise Liner. But the reality was Guests were used as 'Guinea Pigs' and treated with disrespect. We were never ... Read More
Having travelled with Silversea on numerous occasions we had high expectations from this Brand New 6 Star Luxury Cruise Liner. But the reality was Guests were used as 'Guinea Pigs' and treated with disrespect. We were never made aware that the policy in relation to Dinner Reservations was different to other Silversea Ships, all restaurants had to be booked well in advance or reservations recommended. The Dress Attire was dictated by the restaurant, truly a bizarre set up! This policy contradicted the information outlined within 'Travel Journal' which stated that the Main Restraurant is always open seating' We were placed on a 'Wait List' (5 / 8 Nights) awaiting a call from the 'Restaurant Manager' to confirm if or when you could eat, totally outrageous! . Several times we had to have our main evening meal in our room. Sometimes you got a telephone call just 20 mins before a slot in any restaurant was allocated, so it was very hard to plan/adhere to the require dress code. (Totally flawed system). The quality of the food was below average, even in the 'La Dame'. Meat tough, and courses on the menu were not offered or delivered. On numerous occasions food was served incorrectly, cold, undercooked or overcooked! The waiting staff in general went beyond the call of duty, this cannot be said of the Maitre D's or Management who seem to hid away from their guests and the mayhem which was going on. In fact overall you were made feel that it was a privilege to pay to be on this ship. In actual fact when we complained to the 'Maitre D's in 'La Terrazza' and 'Atlantide' they were not in the least bit 'solution minded' but took exception to the fact that we had actually complained to point out that the quality etc was not of the proper standard. Unfortunately we were blacklisted by these Maitre D's when tried to get a future booking of any kind, this was very childish to say the least. Internet access was Deplorable! Silversea the Muse (6) Star, we feel that the rating for this ship would be (3) Star, which would be a much more appropriate rating. We are 'Venetian Society Members' and it made no difference, we were treated so badly and we felt very undervalued as returning clients, we were totally gutted! We would not have been totally surprised to see 'Barbra Windsor' or 'Sidney James' on board as the main cast for 'Carry On Cruising' !!!!!! We are very sorry to say that this brand new 'SilverMuse' Ship is Soulless, how very, very disappointing!! :0( :0( :0( Read Less
17 Helpful Votes
Sail Date: April 2017
First time out for the new Silver Muse. Overall a wonderful week on board and out visiting many places. Ship highlights - service of the Silversea crew, Indochine restaurant, our butler Jerry, the girls in Tor's Observatory, afternoon ... Read More
First time out for the new Silver Muse. Overall a wonderful week on board and out visiting many places. Ship highlights - service of the Silversea crew, Indochine restaurant, our butler Jerry, the girls in Tor's Observatory, afternoon tea in the Arts Café and wonderful Rachel the fitness coach who motivated and inspired me. A very tastefully appointed ship indeed. We had a spacious suite on deck 11 and slept soundly in super comfy beds. Highlights of our week: cycling in Menorca led by Gilles - what a beautiful island; Barcelona - Sagrada Familia (you MUST book ahead online) and the Boceria; Florence was amazing- we saw the Explosion of the Cart and Easter Sunday Mass at the Duomo; glitzy Portofino with a long walk up a very steep hill from where we could see Mont Blanc, followed by buying new shirts as we were so sweaty, and a blow out lunch at Chufflay (Splendido Mare). A few things weren't quite right: poor tour guide in Mallorca, TV system not working at the start or in the gym, and restaurants got booked up very fast, but the Silversea team always tried their hardest to resolve issues. Sunshine and calm waters made this a very relaxing week, fitting our busy working lives perfectly. Cannot wait to book another trip when time permits. Read Less
11 Helpful Votes
Sail Date: April 2017
The Maiden Voyage of the Silver Muse was a major disappointment. She was touted as "Simply Divine" but she was "Simply Folly". You would have expected Silversea to bring their most experienced staff to work this ship. ... Read More
The Maiden Voyage of the Silver Muse was a major disappointment. She was touted as "Simply Divine" but she was "Simply Folly". You would have expected Silversea to bring their most experienced staff to work this ship. Alas, that was not the case. The service was substandard and there was "attitude" among some of the staff. There were times when we were offered wine and never received it; ice tea was not refilled. Food was ordered but not delivered to the table. We were controlled by the ship. Silversea was so proud of their new "most comprehensive dining experience at sea...Our main dining room is always open seating so you can arrive at your leisure." (from Silversea Silver Muse Travel Journal) We never found this "dining room" after 13 days on the ship as it did not exist. This is the first ship we have been on where dining is a challenge and we have been on over 15 cruises. I called it the diet cruise. No reservation, no eating until after 9 p.m. in most cases. That is too late for us to eat with early activities the next day. We do not want to plan our meals ahead of time especially after a long day in port. The only place we could get into with regularity was Spaccanapoli but how much pizza and calzone can one eat. At least the food at this pizzeria was good and the service excellent. All the menus remain the same with no local offerings. How tiring is that?! Thank goodness the ports offered great restaurants where we met a lot of fellow cruisers who were also unhappy with the dining situation. Many passengers used "In Suite" dining so they could eat but we did not want to do this. The fun part of cruising is meeting fellow passengers and not being cooped up in your suite. The ports and shore excursions were the only things that made this cruise worthwhile. Embarkation and disembarkation went well. The cabins were comfortable and relaxing. Stay clear of this ship until they get their act together, if they do. Silversea certainly had the opportunity to turn things around during this cruise as there were many complaints but all remained the same. Poor service, average food and the worst dining concept on a luxury ship. Read Less
9 Helpful Votes
Sail Date: May 2017
Silver Muse Silversea Luxury Cruise - May 2017 Launched in April 2017 the newly built  Silver Muse Silversea Luxury Cruise ship. Silver Muse Silversea Luxury Cruise. Accommodating up to 596 passengers and 411 crew in the cruising ... Read More
Silver Muse Silversea Luxury Cruise - May 2017 Launched in April 2017 the newly built  Silver Muse Silversea Luxury Cruise ship. Silver Muse Silversea Luxury Cruise. Accommodating up to 596 passengers and 411 crew in the cruising world this is definitely classed as a small ship. The Silver Muse exterior design is in line with the rest of the Silversea fleet with its gleaming white structure and distinctive logo on the funnel. We cruised on its Inaugural Venetian Sailing from Villefrance to Athens in May 2017. Embarkation as always with Silversea was smooth and once at reception there are butlers and other staff to escort you to the suite. Veranda Suites  They have three types of Veranda Suite the only difference is the location on the ship. If you’re a good sailor & don't mind walking the the entry level suites (Classic) are good & better value for an identical product. If you want to be near the elevator, mid-ship or higher up then this will make the suite cost slight higher. Large, bright with a modern fresh design and colour scheme throughout. Rooms have several areas with entrance corridor leading immediately to a good sized bathroom. With toilet, bath and separate walk-in shower and one large sink. Lots of storage space is available below the sink unit and in the shelving units to the upper left and right side above the sink. (The only thing I cannot understand, they had plenty of room to install two sinks which, when traveling as a couple makes a huge difference). Towels are replaced twice daily and you have the choice of Bulgari and Ferragamo products. After the bathroom is a walk-in wardrobe, not large enough to call a dressing room but provides plenty of hanging, draw and shoe space. The safe is also in this area which is an excellent size, easy to operate and the little light inside is very handy. The bedroom area is next which was set up as a large king size, lovely soft white cotton sheets and plenty of pillows make for a very comfortable nights sleep. Bedside tables with lamp, telephone and clock/alarm, the bedroom TV is set in to the mirror. Next, the lounge area with large sofa and chair together with a good size table. A long fitted unit with a further chair and plenty of surface space plus a selection of large draws for storage. They have not fitted upper cupboards which I think has made the room feel larger. The TV is fitted in the mirror. The main issue here is that on a sunny day/evening you cannot see the picture also, the noise of next doors TV can be heard so if there was someone hard of hearing next door it may be a problem. The balcony is very spacious with two chairs with a foot stool each, very comfortable. Butler service is standard on Silversea, they provide your in-room drinks, water and other products. Also, making sure you have restaurant reservation,  basically anything else you may need during the voyage. Silver Suites  The Silver Suites located on the upper decks 9/10/11 and offer the space equivalent to two Veranda Suites and feel very roomy. Large, bright and with a modern fresh design and colour scheme through. The rooms have several areas with an entrance hallway which leads to the dining area and lounge. Lounge & dining area has a sofa with two chairs and a good size coffee table. Between the two patio doors is another unit holding a Nespresso machine, water and glasses and underneath a fridge. Opposite this is a chair & desk holding a Bose sound system, alarm clock and telephone. Finally, there is a dining table & chairs which accommodate four people. This area is large and airy with two patio doors leading on to the balcony. The bedroom area is reach through sliding doors offering a large king size bed. Soft white cotton sheets and plenty of pillows make for a very comfortable nights sleep. Bedside tables with lamp, telephone and clock/alarm, a large bedroom TV is set on the wall. One problem was the sliding doors, we had to borrow rubber door stoppers for the evening as when the ship was moving they vibrated, some attention here would be worthwhile. Moving into the next space leads to the bathroom and wardrobe/dressing room. Wardrobe/Dressing room is an excellent size but poorly designed and does not have any draws for storage. This is a complete design failure which we believe they are working on. If they do a complete redesign of this space it could be excellent. The safe is also in this area and is much smaller than the safe in the veranda suite and not really fit for purpose. As part of the redesign they should tackle this issue as well. An very spacious bathroom with superb large spa bath, large separate walk in shower and two sinks. Lots of storage space is available below the sink unit and in the shelving units to the upper left and right side above the sink. Towels are replaced twice daily and you have the usual choice of Bulgari and Ferragamo products. The toilet is in a separate adjoining room also housing a sink. The balcony is very large with two sun beds, very comfortable. They could add a small table and two chairs for outdoor sitting/dining/drinks which would enhance the experience. Butler service is standard on Silversea, they provide you in-room drinks, water and other products. Also, making sure you have restaurant reservations or basically anything else you may need during the voyage. The Silver Suite offers an enhanced range if in-room dining options and includes unlimited WiFi, laundry and dry cleaning. Eating & Drinking The choice of dining and drinking venues on the Muse are extensive and cater for most tastes. It was nice not to see the usual cruise ship main dining room but more intimate, themed venues offering a diverse range of food. Some have stated that they didn’t like the requirement to book for each evening as it loses the spontaneity of meeting people and dining with them. I would recommend making your bookings in advance on MySilversea.com (or get your agent to do it), for your desired restaurant. If your sociable and generally meet people then make your reservation for 4 people and you can change it when onboard. We found booking ahead avoided the time required to do this when you should be enjoying the ship and the Maitre’D were very flexible once on board. Atlantide (Formal) This restaurant has a really warm and elegant feel with comfortable chairs. Due to the design of the room it never felt busy or overcrowded. Breakfast, lunch and dinner are served here with different menus for lunch and evening. The menu had a excellent choice with a range of starters, six fish and six meat options for mains, a range of desserts and a cheese menu. If you are cruising for 7-14 days then this menu would be perfect. However, the menu does not change and cruises over 14 days Silversea should consider a special of the day to avoid repetition. The food quality was superb, beautifully presented and delicious in flavour, we did not have any complaints. Service was attentive but not overbearing and on the majority of evenings well paced. The sommelier was on hand and wine glasses were rarely left empty. We felt this could be considered the “main dining room” due to the more traditional nature of the menu. On future cruises we would dine here most evenings adding the other restaurant in occasionally for a little variety. Prior to dinner the Atlantide Bar was a nice intimate space to enjoy a drink. Cushions on the sofas would help with comfort but otherwise a very pleasant area. IndoChine (Informal) The dining room has a more modern feel with clean lines and surfaces, cool colours and intimate lighting. There is a small bar and seating area where you can have a drink prior to dinner, they also offer a quirky cocktail choice which are fun to try. This restaurant is only open in the evenings only. A mixture of Indian, Thai and Far Eastern dishes. We found the food delicious, well flavoured, watch out for the chillies as they do make some dishes hot. The portions are very generous and the presentation superb, a treat for the senses. One issue was the menu remains the same, after 2-3 visits we were repeating what we had on previous visits. It would be excellent if they had maybe two menus which they rotate each week just to allow for variety. Service from waiters and sommeliers was up to the usual high standard. La Terrazza (Informal) Bright and vibrant having large windows surrounding the sides & rear of the dining room. The superb Italian restaurant by Silversea offers buffet breakfast and lunch, in the evening an a la carte menu. It is well known for freshly made pasta and other great Italian classic dishes. The food is robust in flavour and uses really tasty Italian produce. Some of my favourite dishes were the risotto, pasta with veal ragu and osso bucco, always delicious. At peak times it was a little noisy and the tables are quite close together which some people may find troublesome. If however, you like that busy restaurant vibe then this will work for you. It has a large outside dining area which is superb for those warmer destinations. Service from the waiters and sommeliers was up to the usual high standard. La Dame (Formal) - $60 per person cover charge. The Relais and Chateau accredited restaurant, beautifully designed with tables set around a large glassed wine cellar. Dark woods and plush seating and superb lighting add to the rich warm atmosphere. With just a small number of tables this is a really intimate dining room. The menu is rich in content and calories with foils gras and lovely rich causes. It has a good choice of dishes and these are beautifully presented in a grand style. Service was impeccable, formal and yet a friendly relaxed atmosphere. The food in Atlantide was so good that we did not feel the $60 per head supplement represented good value. However, for intimate special celebration or event it is worth it just for the experience. Kaiseki (Informal) - $60 per person cover charge (evening only). Japanese restaurant, quite a small venue but nicely laid out. It offers both regular seating and stools where you can watch the chefs working. It is quite a unique experience and well worth a try for either lunch or dinner. Lunch offers a selection of sushi and sashimi freshly prepared by the chefs in the central work station. The food is extremely delicious and no limit to the number of pieces you want to order. Its an excellent option for the fish lover and with no cover charge at lunch time is a great option. Dinner carries a cover charge of $60 per person. In the evening the menu focuses on teppanyaki again cooked by the chefs in front of you. It is a real event and for something a little different so worth a try. It is well worth a try and makes for a very entertaining and delicious evening. Silver Note (Informal) The theme of this restaurant hints back to the days when dinner dances were poplar and it really was a pleasure to dine and enjoy superb music. The service was as always very friendly and efficient and the menu showcases some uniquely presented food (you’ll have to try to know what I mean). Superb restaurant, small and intimate with an extremely creative menu offering some delicious dishes. Added to this the nightly singer and pianist who start to perform at 9pm makes this a unique and special venue. The live music continues until midnight so this is a place to sit, eat and relax for the whole evening and highly recommended. There is a bar with stools and quite often people would wander in to sit, have a drink and listen to the music. Overall this is a little jewel of a place on the Silver Muse. The Grill (Casual) This is the pool side dining area which offers lunch and dinner menus, they also service drinks throughout the day from the bar. Lunch menu was varied and offered a superb range of hot and cold options. The salads and burgers were delicious. It is also possible to order a freshly baked pizza from the pizzeria on the above outside deck (best ever I would say). Dinner, The Grill converts to a casual outdoor dining venue with the Silversea favourite of lava stone cooking. The 400 degree stone is brought to your place setting and you cook your own choice of meat or fish. It is a unique experience and on a warm evening a great way to dine casually. Spaccanapoli (Casual) Located on the outside deck above The Grill. It is a traditional pizzeria offering casual dining, the pizzas are absolutely delicious. Freshly cooked to order, piping hot and ouzing with Italian flavour. Its a real winner and a must to visit whilst on board. Dolce Vita - Bar & Lounge, a very large area at one end is the reception and shore excursion desk. It has the feel of a large airline lounge and although very smart and stylish lacks any warmth or atmosphere. We thought Silversea would have learned from the issues with the bar on Silver Spirit which is also a little soulless. It is a shame they did not consider the merits of the bar layout on the Whisper and Shadow which have fabulous grand bar with seating in a smaller separate bar lounge. We understand after talking to Silversea staff that they plan to separate half the area and create an intimate bar space. I think this is essential to avoid Dolce Vita spending most of its time pretty empty and lacking atmosphere - watch this space. Panorama Lounge A good size lounge with plenty of seating, dance floor and bar and a large outdoor area. The dance floor is strangely located in front of the bar and away from the band/DJ. The seating could do with being a little more comfortable, I think the designers went for look rather than customer comfort. Apart from those two issues it was a nice room and the ships entertainment staff created some great events. It is popular for pre-post dinner drinks with love entertainment. Through the day time you can have a hot or cold drink in the indoor or outside areas. Arts Cafe We rather liked it in here, it was a casual lounge offer a range of hot and cold drinks throughout the day. It also has an ever changing choice of food throughout the day with some superb cakes in afternoon tea. It really is a great spot to stop and have a chat, read or just relax inside or outside. Tors Observation Lounge Another beautiful lounge for a peaceful and relaxing read or jus enjoy the view. The lounge has a bar and lots of comfortable seating, I loved this area. Venetian Lounge Where the shows are presented and is visually a very attractive look and feel. It does however have an issue, the rise from front to back is so shallow that if you are further back than row one your view is obstructed by the person in front of you. I do not know whether this is on purpose or an error but it is frustrating when you cannot see the performers. Otherwise, the sound system is superb with excellent clarity and volume. The shows we saw were excellent and the six performers were very talented. Offering group shows but also their own individual shows which added variety. Gym A large gym located near the spa with a wide range of exercise equipment. I found it a really nice space to work out. It also has a separate room for the special classes which take place. If they just get the TV and radio working on all the machines it would be perfect. The Spa by Silversea Silversea work with Elemis and offer a wide range of treatments. Alongside the regular treatments they also have a medical cosmetic treatment specialist on board for this who may wish to leave looking younger. It is a well laid out spa clean, fresh and warm decor and certainly a lovely place to enjoy and pamper yourself. It also has a relaxation room and an outdoor spa pool with views to the rear of the ship. Connoisseur’s Corner Located next to Arts Cafe, this is the cigar room, I did not use as I do not smoke but it looks very grand and comfortable. Casino - It is of a good size with the usual array of slot machines and tables for those who like to have a quick flutter (or more). Pool Deck & Jacuzzi Area Silver Muse has a wonderfully large pool desk with sun beds available on two levels. Even on a busy voyage we did not find it difficult to locate beds also they are no to close together. The swimming pool is excellent and allows for proper lengths. The pool deck also have comfortable chairs and sofas at one end where you can relax. At the other end is located The Grill and Bar with its table extending down the covered sides of the deck. It is a wonderful outdoor space, comfortable and expansive and very well designed and laid out. INFORMATION: DRESS CODE - Some confusion surrounds this subject as the arrangements on Silver Muse differ from other Silversea ships. It is actually pretty straightforward. Dress based on the restaurant you have booked which each have there own dress code. It does seem rather strange if you are in Dolce Vita lounge in a dark suit and tie and someone else is dressed in chinos and a shirt. We soon got use to just accepting that those dressed casualty were dining a The Grill. What you lose is the formal night, everyone dressed up together atmosphere which we do like. However, to be honest we soon got use to this system and it worked very well for us. GETTING AROUND THE SHIP - Although larger than other Silversea ships the Muse is still in todays cruise market small. There are plenty of deck plans in key areas and after a couple of days it was easy to find you way around. RESTAURANT RESERVATIONS - A move away from the traditional model of a main dining room where no booking is needed. I would always suggest you book your dining venues on mysilversea.com as soon as the bookings open 90 days prior. If you are a couple who like to meet people and invite for dinner then book a table for 4, you can change around when on board. We booked each restaurant on a rotation basis before we boarded and changed them around when we were on board quite easily. We now know the ship so will book accordingly. TENDERS/PORTS - We had no issues with embarkation or disembarkation, the tender services were excellent and the new tenders are very nice indeed. Those less able bodied may find the steps to reach the tender challenging but crew are available to help. CONCLUSION The Silver Muse is a superb addition to the Silversea fleet. It is well laid out and offers spacious accommodation in large, well designed suites. The choice of dining venues really enhances a voyage as each one offers a different experience in food, decor and ambiance. The range of bars also allows for more choice and variety of experiences. The outdoor areas for sitting, sunbathing or dining a numerous and beautifully laid out. Silver Muse is a must do ship to try offering truly Five Star Luxury all inclusive cruising experience. Read Less
12 Helpful Votes
Sail Date: May 2017
We are 12 times cruisers, 3 with silversea. We were looking forward to being on a new ship as the last Silversea ship had some problems with leaks into our suite, it was due for refurb. The new dining arrangements on Silver Muse ... Read More
We are 12 times cruisers, 3 with silversea. We were looking forward to being on a new ship as the last Silversea ship had some problems with leaks into our suite, it was due for refurb. The new dining arrangements on Silver Muse didn't suit us and from speaking with other guests onboard they all agreed. The fact that there was no dining room where you could walk up and ask to be sat at a table of 4 or 6 took a lot of the joy of cruising away. We enjoy talking with other guest from around the world over dinner. I spoke with the ship's hotel manager and he acknowledged they had a problem and were looking at ways to remedy. It is a big problem for him with the ship's design not suitable to have a "main dining room". Other than the dining problem most other aspects of the cruise went well, the staff were efficient and friendly, we enjoyed the trivia, ( where we met other guests), the ports were interesting and the weather was kind to us. We may cruise with Silversea again but NEVER on Silver Muse if the dining arrangements remain the same. Read Less
8 Helpful Votes
Sail Date: May 2017
Overall the cruise was extremely pleasing and we enjoyed it very much. The cabin was very well appointed and comfortable, the shower would be better if it was larger, we find no need for the bathtub. Dining experience not good, ... Read More
Overall the cruise was extremely pleasing and we enjoyed it very much. The cabin was very well appointed and comfortable, the shower would be better if it was larger, we find no need for the bathtub. Dining experience not good, having to make restaurant reservations months before departure with little knowledge of the setting is not effective and leaves no room for flexibility of choices. Meeting new friends and desiring to dine together not possible. Menus in all venues redundant, no changes or options. Gilbert handled complaints very professionally. Destination lectures should be provided, it would be tour enhancing if before tour talks were provided. The 5th floor Lounge should be made more welcoming and cozy and possibly used as a meeting location of those passengers wanting social time before dinner as well as a venue to talk about the days tours and the next days venue. Shows were not up to our expectations, some performers were good, some just okay. Arrangements were dull, repetitious, and not professional. The ship and crew could not have been more accommodating and pleasant. Most of the shore excursions were good, the lunches were to long and felt time filling, more information and less food would be more to the reason for the learning experience. Read Less
9 Helpful Votes
Sail Date: May 2017
We've cruised with Silversea for more than 19 years because we loved its style, intimate atmosphere an excellent food and service. Of course some things needed technological adjustments and renovation in suite confort and decoration. ... Read More
We've cruised with Silversea for more than 19 years because we loved its style, intimate atmosphere an excellent food and service. Of course some things needed technological adjustments and renovation in suite confort and decoration. Now Silver Muse suits offer world class amenities and decoration. Dining options are more varied. But apparently minor changes, such as the dress code, or the cancellation of the no reservation policy of the main dining room have dramatically changed the ship´s signature style and atmosphere! Now you find in common areas men in black or white tie, along with others with no tie or jacket, ladies in evening dressing gowns, along with others in sport attire, and even some wearing bathrobes on the aisles. You feel over dressed or under dressed, or even ridiculous! Enrichment lectures were one of the things I enjoyed. Learning about the culture and history about the places you were about to visit from renowned specialists. This time we visited sites with a rich past, such as Bergamo, Troy, or Ephesus and the lecturer was speaking about Frank Sinatra! This was absolutely not an enrichment lecture! All the staff were friendly and the food was excellent, although in some restaurants and in the pool service was slow at peak hours. I understand the trend to move to big ships and to different customers responds to economic reasons, but if this is the case, why not sell Silver Muse as a different trade mark? I wish Silversea could keep on renovating its smaller ships, but keep the same refined style and excellent service that have gained it world recognition. Read Less
5 Helpful Votes
Sail Date: May 2017
The itinerary was the initial draw along with the fact that the ship was brand new. The size of the Muse was very appealing and the ratio of crew to passengers was exactly what we were looking for. The food was superb and the service was ... Read More
The itinerary was the initial draw along with the fact that the ship was brand new. The size of the Muse was very appealing and the ratio of crew to passengers was exactly what we were looking for. The food was superb and the service was impeccable. I made all our dinner reservations months before we boarded so I had something reserved for each evening. I presumed we could change our plans once we were onboard, but I thought it safer to have something lined up. The cabins were beautiful and very comfortable. Everything was seamless -- embarkation, debarkation, the land excursions, tendering, etc. All of it was done exactly as we had envisioned it. We had a great time and look forward to our next cruise on the Muse. The only suggestion we had is that it might be a nice touch to provide unlimited internet for everyone. Other than that, I highly recommend Silverseas as it lived up to and actually surpassed all the wonderful things I had heard about the cruise line beforehand. I think I have been spoiled for any other cruise line. Read Less
5 Helpful Votes
Sail Date: May 2017
Have sailed with Silverseas before and liked it. However, the experiments on Muse were a failure in my opinion. No open dining! Well, we made reservations for several nights. The problem was we met some great people and the 8 of us ... Read More
Have sailed with Silverseas before and liked it. However, the experiments on Muse were a failure in my opinion. No open dining! Well, we made reservations for several nights. The problem was we met some great people and the 8 of us wanted to have dinner together. They made that almost impossible so we ended up dining off the ship in the evenings when we were in port until 10. There were a lot of complaints about this and I hope they decide to allow at least one restaurant to remain open dining. If not, we won't sail on this ship again and if they put this into place on all their ships, I'll be looking for a new cruise line. ALSO...no coffee or tea available until 6:30 am. One of my favorite times of day on a cruise is early morning (5-6). Grab a cup of coffee or tea and watch the sunrise over the horizon. Well, unless you wanted to order room service and wait 1/2 an hour or pre-order the night before (and that would be the morning you actually managed to sleep in) there was nothing available until 6:30 am. You don't need a barista; you simply need coffee and hot water and fixings to make a cup to roam around. Read Less
5 Helpful Votes
Sail Date: May 2017
Our previous experiences with Silversea have all been wonderful, we were really interested in the ports of call. We thought a new ship would be a good experience. However, the Muse is a step down on Silversea experiences. Service, ... Read More
Our previous experiences with Silversea have all been wonderful, we were really interested in the ports of call. We thought a new ship would be a good experience. However, the Muse is a step down on Silversea experiences. Service, specifically in the restaurants was middling to poor, and you had to make reservations, making the experience much less relaxed. We missed the formal nights. Not having them meant the dress code was inconsistent, and you needed (supposedly) to be formal just to get into certain restaurants. Then when you arrived, you found that the standard for formal was very elastic. At the end of the trip we ask for transportation from the port to the Hotel Bauer in a water taxi ,and we were charged a 196 dollars for my wife and I. We waited in the sun for approximately and hour and a half with another couple until the taxi arrived. I. Don't think you should be using this company Venezia Futura in the future. Considering that the other couple was charged the same as we had ,we paid almost 400 dollars for a taxi that's advertised at 92 Euros for up to four passengers, and we had to wait an hour and a half. Read Less
5 Helpful Votes
Sail Date: May 2017
We started out with a horrible pre-cruise experience. We booked directly with Silversea's "Cruise Specialist" and after submitting our passport information, including expiration dates, and having it accepted by Silversea, ... Read More
We started out with a horrible pre-cruise experience. We booked directly with Silversea's "Cruise Specialist" and after submitting our passport information, including expiration dates, and having it accepted by Silversea, we received all documents and got to the airport, where they refused my husband boarding because his passport expired in two months. We had to spend 2 nights in Philadelphia waiting for the passport office to open before we could get on the plane and received no call backs or help whatsoever from Silversea, even though we followed their emergency directions. It is in the fine print that a passport should be valid for 6 months after return, but my husband had just returned from Asia, who has the same caveats, with no problem. So, we missed the first two nights of our vacation in Greece & got to spend them stressed out in Philadelphia with no baggage, as it had gone on to Athens, and no assistance form Silversea, instead. Not a great way to start a vacation. Upon arrival in Athens - Car & driver waiting with car that was too small, but still a good transfer to Piraeus. Boarded the ship - it's pretty, but bland - not very warm and I'm not a big fan of the art, as I am of the Silver Spirit's or the ships. Ugly carpet through. Cabins are beautiful, with one exception - there is no longer a vanity, so make-up, etc. has to be done in the bathroom, which is annoying. Staff were absolutely wonderful - We were diverted from Dikilii to Izmir, which was an awful port. Kusadasi is always nice, but Marmaris so so, Santorini has gotten so overcrowded it's sad, Patmos was wonderful, Kotor fabulous as always, Dubrovnik always great, Hvar was probably our favorite, Koper has a cute little old town, but we grabbed a taxi to Piran, a seaside resort, which was beautiful. Breakfast always good in LA Terrazza. Had it one morning in Atlantide & it took 2 hours, so we gave up & stuck with La Terrraza. Rarely had lunch on board, but the Grill was ok, not great. La Terrazza dinners were good; Silver Note really not great food - too much going on, although the entertainment was fabulous; Kaiseiki was fun and worth the uncharge; La Dame was a let-down after many great Le Champagne meals - undercooked lobster, but good service; Indochine was awful - dried out dim sum, chicken coconut soup that didn't take or look like any I'd every seen before, naan looked & tasted like burnt tortilla slices, just not good; Hot Rocks always good; Atlantide I enjoyed, but husbands fish was not good - excellent service though. Pizzeria ok. Wish they could get fresh fish on board, as the frozen is always disappointing. Missed not having afternoon teas and the Arts Cafe' was a cold souless room and not a great substitute. Our biggest complaint was no main dining room - is it a pain and very stressful to have to make reservations every night. We missed being able to go into the Main Dining Room at any time with any size group and have a broad selection of food choices, all served beautifully & that is probably the reason I won't steer towards the Silver Muse again. Dining was a pain and the food wasn't all that great. The pool area is fantastic - loved the new L-shaped sofas for those of us that don't want too much sun. Only had one massage from Adena, but it was probably one of the best I've ever had - she was wonderful!! Work-out facilities nice. Reception, main lobby and bar are huge and no one ever in them - I would suggest using 2/3s of this as a main dining room. We had a wonderful cruise once we finally got there, but don't think we will choose the Silver Muse or book directly with Silversea ever again. Read Less
3 Helpful Votes
Sail Date: May 2017
We went to celebrate our wedding anniversary on the Silver Muse, our expectations were exceded, what an intelligent selection we made. The organisation, logistic, attention and service provided are amazing, you can feel the intentions ... Read More
We went to celebrate our wedding anniversary on the Silver Muse, our expectations were exceded, what an intelligent selection we made. The organisation, logistic, attention and service provided are amazing, you can feel the intentions of the personnel to make your stay confortable, enjoyable and well taken care off. The SHIP... Oooohhh THE SHIP what a MUSE, well named! clean, neat, peaceful, happy, confortable, we enjoyed everything. Must of all the system of the different restaurant and the flexibility to make reservations at different hours, I coordinated the times according to the ports departures to have the most time at land, the wine list SUPERB! the meals exquisite high-end cuisine.The entertainment on board made us meet new friends and enjoy each show and bar with them, My Butler OSCAR FERRER a must at silver, made our anniversary night amazing! Memories we made at MUSE are a keepsake in our hearts! Read Less
6 Helpful Votes
Sail Date: May 2017
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words ... Read More
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words when ordering over the phone. Dining arrangements were terrible and inflexible. By the end of our second week we had settled on three restaurants that were of acceptable standard, but with static menus the fare became boring. Dress codes are from the 1950's. Waiters are unable to see a glass that needs refreshing. All outside areas smell of stale cigarettes and cigars. Of the tours we did only 3 were enjoyable and represented value for money. On 2 tours they lost guests, another the guide had to have an interpreter, the worst being a 5 hour drive for 15 minutes at the destination in lieu of an hour. The guides response to a guest who complained was "you are only here for photo, not to climb it". There many more issues that detracted from our enjoyment , but the main problem was the staff agreeing there was a problem, but being unable to take any action because of their rules. There was never any feed back given. I would never travel with them again. Read Less
11 Helpful Votes
Sail Date: May 2017
We just completed this cruise from Venice to Barcelona, and wanted to give feedback/critique for the Muse. We found the highs were very high, but the lows were very low for the new Muse, and disembarked feeling very ambivalent about the ... Read More
We just completed this cruise from Venice to Barcelona, and wanted to give feedback/critique for the Muse. We found the highs were very high, but the lows were very low for the new Muse, and disembarked feeling very ambivalent about the ship and Silversea. We previously cruised Alaska aboard the Shadow and found that to be a terrific cruise, but we certainly can not say the same thing about this voyage. The Muse itself is a beautiful ship and our suite (1104, Silver Suite) was sensational. We found the public areas to be very disjointed, especially La Dolce Vida as it just seemed to be far too large to serve as a cocktail lounge and it offered no intimacy whatsoever. The Panorama Lounge was the opposite and was a great place to meet with friends for pre-dinner cocktails and later evening drinks. The cruise began on a negative note for us as on our first excursion, we were placed on a wrong bus and ended up doing an excursion we had zero interest in, and basically wasted most of a day in Ravenna. We had booked the Medieval Borgo tour and ended up on the Magnificent Ravenna one. Although we were credited our monies back for this error, one has to wonder how it could happen in the first place given we presented our tickets to a shore consultant prior to boarding a bus that clearly read the excursion we were supposed to be on and yet this lady still placed us on a wrong bus. We strongly feel the lows were the Muse's dining venues. We were fortunate to have made dinner reservations well in advance for all the venues, but on this cruise we heard constant complaints from passengers who did not, and those passengers were unable to get into a few venues that they were very much looking forward to. We went to Kaiseki one evening and were extremely disappointed with it. Silversea promotes it as a dining venue promising a "theatrical" flair, but it turned out to be simply a very small venue with 2 chefs preparing food on grills, and the food was simply, "just average". To have a surcharge of $60/person for Kaiseki was a real waste of money, in our opinion, and we also heard the same from other passengers who dined there during the cruise. With the Muse offering 8 dining options, it seems that Silversea are attempting to be "all things to all people", and frankly that fails badly and we found food offerings and quality suffered because of it. The other issue we found to be "annoying" was that dress codes were established by dining venues rather than by select evenings. These codes effectively mean men must wear at least a jacket at every venue, save for The Grill and Spaccanapoli, and we would have preferred (and again, a large number of other guests told us the same thing) that having a venue option available to us that was a casual "walk in" restaurant where reservations were not required. The venues and dress codes were very confusing, and the possibility to not be able to dine at the venue of your choice (if no reservations beforehand) is annoying. Speaking with other guests after disembarking in Barcelona, we got the impression many were also ambivalent about the Muse and one has to believe that is the last thing Silversea would want to have any of their guests/customers to be. Given the options available to cruisers for ultra luxury cruise lines, we are most likely to now choose another line for our next cruise. Read Less
9 Helpful Votes
Sail Date: May 2017
Destinations that were offered and the excitement of a very new ship all led to a big disappointment A many timed cruiser with other lines it was going to be a new experience with the Muse . What an experience ?? Which silversea ... Read More
Destinations that were offered and the excitement of a very new ship all led to a big disappointment A many timed cruiser with other lines it was going to be a new experience with the Muse . What an experience ?? Which silversea travel agent doesn't tell you that you need to book all your Restaraunt's before you leave home How on earth do you know what where or your mood 12 days in advance ....dress code beyond confusing .....we are relaxed travellers who don't need to be formal each night .... to not like a restaraunt and cancel and not be able to get in anywhere else and be told to have room service was beyond a joke on a 6 star cruise To be waitlisted and told 20 mins before hand you had a booking was a joke Not having a casual dining area to rock up to after a long day on shore on an excursion is a great loss to a cruise ship ...something everyone of the other guests talked about .in fact it was a topic of constant discussion on our back to back cruises This made meeting people to then have dinner with impossible when reservations had been made so far in advance .. Cabin don't ever accept verandah 601 ....if you don't want to wake up to the dropping of the anchor ....the sound was applorable Moving second trip to flower 8 in the middle was a great contrast .. The positing of lifts and stairwells had a lot to be desired when you were at the very front of the ship . Water in showers ....extreme from hot to cold ...or only cold as our travelling friends had ...and were moved as the problem could not be resolved . The cabin was comfortable and our butlers were considerate and helpful and I felt sorry for them in their tails and white gloves After all it is the 21st centuary . Tours Some so badly organised ...eg Trigor Croatia that members of group were left behind and we were screamed at as though we were school children An offer of recompense when this situation was reported was not forth coming A letter to our silver seas agent Regarding our issues was received with not effort to make things a little better Badly described tours...with 15 min photograph stops when we were told that we would have a good hour and a half .....were not acceptable Mentioning all our issues to management on the ship at the office and in dining rooms was met with platitudes and no action .. We had massive language problems with staff taking room service orders on the phone . It was not their fault but they should not have been the people taking that service . The internet I took the expensive option ..I needed it for work Not being able to use two devices made it very difficult The fact that it dropped out every few minutes made me wonder what the normal service was like If any one asks me how my trip went I have said .....you have built a beautiful ship with no thought about people mixing socially or making new friends ....in fact you have created the opposite The walls are paper thin ...and the neighbours TV overwhelmed our sound .. We could count the times their toilet flushed . An expensive exercise to learn not to recommend this ship to anyone who asks .. It was a trip that was looked forward too and we left quite dusallusioned Read Less
3 Helpful Votes
Sail Date: May 2017
We have traveled on Silversea 17 times and think it is a great cruise line. We chose this trip because of the timing, the fact that it is a new ship and the itinerary was interesting. There were several problems, however. There are ... Read More
We have traveled on Silversea 17 times and think it is a great cruise line. We chose this trip because of the timing, the fact that it is a new ship and the itinerary was interesting. There were several problems, however. There are many dining venues and reservations are required for all of them. There is no "open" dining venue and it's first come for reservations and first serve. If one cancels a reservation you can literally be "boxed out' for dinner It's a bit disconcerting to be told "well you can always have room service". The dining venues are quite luxurious. There is a great deal of empty common space. On the fifth deck there is a huge lounge and very little occupancy. It's a waste of good space that could be an open dining room. There are bars galore! The staff was very attentive. We realize that people have different tastes, but in general the food was overly salty. The bathroom is a bit tight in space and the need for a tub is questionable in this level of suite. Butler service is excellent and the suite was always cleaned well. Read Less
8 Helpful Votes
Sail Date: May 2017
We have just completed a three week cruise on a new vessel, Silver Muse. We did back to back cruises in the Mediterranean, and began our holiday with high expectations. Unfortunately I have to report that the ship has been a bitter ... Read More
We have just completed a three week cruise on a new vessel, Silver Muse. We did back to back cruises in the Mediterranean, and began our holiday with high expectations. Unfortunately I have to report that the ship has been a bitter disappointment for us and for many fellow passengers, and there is no way I would use it again or recommend it. Physically this new vessel is appealing, but management fails miserably in the way they run this ship. Very few aspects of this boat run smoothly. Unfortunately communication from management is often less than open, and many times misleading. 1. The advertising for the Silver Muse proudly promises ‘free WiFi’. It fails to explain this translates to one hour per day free. As many people use this ’free service’ at much the same time it rarely functions effectively. Thus I gave in eventually and purchased a so called ‘premium plan’ which covered the whole trip for payment of several hundred American dollars. I found this failed to be effective at times as we came back from tours at similar times and the free users overloaded the system. Payment provided no priority. 2. Management were often misleading in the information they provided to passengers. I'll describe one incident which gives the flavour of the malfunctioning of this vessel. We lost all hot water in our initial cabin and the crew seemed unable to fix the problem. After two days of cold showers we asked to be moved. We were offered a cabin on the floor above and were told it had become vacant because a death in the family caused its occupants to move out. So we transferred to this new cabin and a couple of days later whilst chatting to a lady on board, discovered she had been the previous occupant of our new cabin and after a totally sleepless night due to the noise of children in the adjoining cabin, she demanded to be moved. By then we were familiar with that noise as several boisterous children screamed and had regular races along the corridor with no effort by their parents or staff to curb this behaviour. It was apparent that the only death had been the truth, as the explanation staff had given us as to why our new room was vacant was less than honest. It appeared that the running of the ship was so malfunctioning that the people who yelled the loudest were the ones staff responded to. There were few aspects in the running of this ship that appeared to be working. Patrons often found it impossible to go to a restaurant of their choice, unless they had booked prior to boarding. In most cruising ships the approach is one that encourages meeting other guests by sitting together for a meal. On the Muse it was a major effort getting a table for ourselves let alone mixing with others. Often we were told there was no room to eat in a restaurant of our choice. When we looked around we could see empty tables, and the staff explained this away by saying guests had booked it for later, or it was too windy etc,. At times we rechecked and discovered the tables had remained empty. A staff member eventually told me what appeared to be the truth—that the kitchen could only handle X number of people so some tables had to be left vacant. Getting a meal became a hassle for many passengers. On one occasion I asked for a table outside on the deck and was told there none. I pointed to an empty table and the maitre de said an emblem on the nearby wall indicated it was taken. I explained to her that emblem was for a life bouy hanging nearby. She then said she had no way of checking if it was taken. I suggested asking the waiters might help. She did that, discovered it was free and we sat down. One can imagine how many people were turned away without finding out. Another time our two friends couldn’t get in to any restaurant and ate in their rooms. My wife and I decided to try our luck at the restaurant that also served breakfast and lunch. We arrived in time to hear the couple in front of us being told there was nothing available as there were two of them and only a table for four was free, so they couldn’t have it. I grabbed the moment and said if we joined them there would be four, so we got to sit with two strangers which was fine with all of us. 3. Two of the restaurants charged an extra $60 (USA) per person if one was fortunate enough to get a table. 4. Apart from the noise of young children, there were many other sources of noise. Doors had to be slammed to close them. TV’s were placed back to back in adjoining rooms with little insulation separating them, so even a normal volume of TV sound would penetrate adjoining rooms. Flushing a toilet created enough noise to wake people in adjoining rooms. I could go on from lack of support from Silversea agents in the hotel, some tours being disastrous but expensive, even to the point of leaving a passenger behind. This ship is not ready to take guests until they get their act together, and at present they appear light years away from that as polite suggestions or complaints are fobbed off and nothing appears to be learnt from the incidents. Read Less
8 Helpful Votes
Sail Date: May 2017
I selected this ship because it was new and this was the 5th cruise. It was a wonderful experience from the very beginning. Boarding was a pleasure, very organized, no long lines, pleasant. Greeted by a smiling crew offering you a glass ... Read More
I selected this ship because it was new and this was the 5th cruise. It was a wonderful experience from the very beginning. Boarding was a pleasure, very organized, no long lines, pleasant. Greeted by a smiling crew offering you a glass of champagne. The ship is new and clean and still smells new. The stateroom is huge. The bathroom is big with a tub and shower. There is a walk in closet that's big. The deck looks beautiful. There are 2 televisions built into the mirrors with plenty of channels and lots of movies in all languages. There are 8 restaurants. They make home made pasta, fresh bread, pastry and gelato, all delicious. There is prime beef, Maine lobster and fresh fish, something for everyone. There is a superb wine collection, reasonably priced. Entertainment is not big production, Broadway type. If you're looking for that, you will be disappointed. It's not on this ship. They do have talented performers that are entertaining in many different venues. There is generally an older crowd and I think it tends to end early around 11:00pm, no midnight snacks but there is 24 hour room service. Service is really excellent in every venue. Every room has a butler and ours was excellent! I have few minor complaints. The boutique had one Silversea logo golf shirt for men. They had other shirts from another company that were very expensive yachting shirts but who needs or wants them. They have 2 jewelry stores with very expensive items, nothing even mid range. We found the sales people unfriendly and border line obnoxious. We always buy items on cruises and bought nothing on this one because of supply and attitude. Some of the other 6 star ships offer free wifi and limited free excursions. Silversea charges for wifi and all excursions. This is a mistake on a 6 star ship. Despite the minor complaints, we loved the ship, service and food and are planning another Silversea cruise. Read Less
7 Helpful Votes
Sail Date: May 2017
Silversea's new flag ship- Silver Muse failed sadly to live up to their hype or our reasonable expectations. We are long standing travellers with Silversea and have recommended them to many friends over the years. This will not be the ... Read More
Silversea's new flag ship- Silver Muse failed sadly to live up to their hype or our reasonable expectations. We are long standing travellers with Silversea and have recommended them to many friends over the years. This will not be the case in future, the ship is excellent in many respects , crew etc most welcoming, polite and friendly. The food is anything but six star, a number of meals being inedible in Atlantide, Indochine and Terrazza restaurants. Tough chicken, tepid dishes, shortage of meat in lasagne and lack of tomato in tomato and mozzarella dishes being a few examples! The main bone of contention was the reservation system for the various dining rooms, the confused dress code and the absence of a main dining room as a freely available venue quickly became the main topic of conversation amongst passengers. Staff appeared fully aware of the situation and sadly tempers on both sides became a little frayed. It didn't make for a memorable trip and I was far from the only one to comment that they would not book on this ship again unless reassurances were received that these problems had been resolved. Other minor design issues such as the wall mounted tv's back to back with next door meant hearing their tv as loudly as our own. Soft close loo seats in public loos and not in suites . No walk round promenade deck . Showers with uncontrolled hot and cold moments.Soap dishes with open ends which allow product bottles to fall out. These should have been sorted at design stage but be improved over time . Read Less
10 Helpful Votes
Sail Date: May 2017
our expectations were high. we have been on several SS cruises and figured a new ship would bring an excellent experience. a number of issues occurred. first, we were not told ahead of time that we should make restaurant reservations ... Read More
our expectations were high. we have been on several SS cruises and figured a new ship would bring an excellent experience. a number of issues occurred. first, we were not told ahead of time that we should make restaurant reservations prior to the cruise. when we got on board everything was full for every day we were told by our butler. after our shock, he came through fr us an got the required reservations. Second,we missed the large dining room. having to make reservations sofa ahead, made it very difficult to put groups together. did not make for a good environment to make new friends. Third, there was no HIGH tea which is or was a staple of all our previous cruises on SS. fourth, some of the excursions had unnecessary free time for shopping one to two hours! if we want to shop we would go by ourselves and shop. eliminate the free time and go see what the tour is supposed to see. leave the free time to the end and give people the option to stay and shop if they want. fifth, shopping is very limited. sixth, the fifth floor lobby space is barley used. seems like a huge waste of space. seventh, we met many people that will never go back to SS because their cabins made constant noises during the night while cruising. there is an obvious issue. 7th and 9th floors from what we heard. they were not offered a reduction is price or any other form of compensation. not good. eighth, the embarkation process was horrible. we arrived around 10am from an all night flight from the USA. we were taken to a hot terminal where we waited for almost three hours. some priority boarding took place so that tells me others could be accommodated. we had a suite on the 10th floor and spent almost 40k with flight etc and were not a priority? we could have at lest been brought on board to sit in the large lounge on 5 where we could have a glass of wine and be cooler. this process isn't good. food and beverage service were generally good. the entertainment and shows were all excellent. the casino is small, but the staff there is very good. Read Less
7 Helpful Votes
Sail Date: May 2017
Silver Muse is a lovely and comfortable new ship. Whilst the facilities are superb, the dining arrangements are nothing short of terrible. Most of the dining room have tables that can accommodate from 4 to 8 people but almost all only ... Read More
Silver Muse is a lovely and comfortable new ship. Whilst the facilities are superb, the dining arrangements are nothing short of terrible. Most of the dining room have tables that can accommodate from 4 to 8 people but almost all only ever had 2 people (a couple on them). Dining with other guests is a no-no! The menu in any of the restaurants did not change over the 12 nights, there was no specials. Changing or requesting a new venue was almost impossible. IndoChin is a waste of space as the attempt to have several different styles of Asian food in one venue has failed. The concept of having guests meet others seems to have been overlooked. This became the general topic amongst all guests, many of whom had lots of cruising with Silver Sea. The need to cancel a booking before going on a wait list caused guests to have no confirmed booking for dinner. At times when buffet service is in place, the hots food is not hot enough and could result in sickness. As for formal nights, well this is a joke as currently it is only for certain restaurants, not the entire ship. So guest are moving around from formal wear thru to shorts and thongs, all on the same night. Looks messy and does not suit the glamorous style promoted for the ship. Other issues include freezing cold public spaces (many on the ship had come down with coughs and colds during the cruise), inability to hear public announcements in the suites (you needed to be in the hall way), second rate entertainment that was the same group every night, expensive dining in 2 restaurants (US$60 PP). if the dining arrangements are not changed we would not book on this ship again. Russell & Petra - Melbourne. Read Less
6 Helpful Votes
Sail Date: May 2017
It's a new ship, so you'd expect top notch facilities and almost no wear and tear. The ship lived up to those expectations. There's a design flaw though that needs to be addressed: there's no main dining room. There ... Read More
It's a new ship, so you'd expect top notch facilities and almost no wear and tear. The ship lived up to those expectations. There's a design flaw though that needs to be addressed: there's no main dining room. There are 8 restaurants, and 7 of them require reservations in advance. Only the pizza place doesn't require a reservation. IMPORTANT to make reservations for every night before embarkation, or else you might be eating pizza or room service. We tried to have dinner with some folks that we met onboard, and were unable to do so because of the reservation policy. Additionally, 6 of the 8 restaurants require a dinner jacket, with 4 of them also requiring a tie. That got annoying in a hurry. Silversea doesn't have tux rental, so I had to allocate packing space to a sport coat. The last annoyance with the restaurants was that the menus don't change. The limited food selection was starting to get old by the end of a 12-day cruise, so imagine how that would be after 3 or 4 weeks! We didn't eat at the Indochine restaurant on board, but I didn't hear any good reviews from the people who did. Perhaps they could scratch that restaurant, merge the Japanese restaurant with The Grill, and use the extra space for a smart casual main dining room. That would solve all of the problems, but it probably won't happen any time soon. The only other complaint is that the internet, while fast for a cruise ship, kept losing connection every few minutes. We paid for the upgraded internet, but had I known how it would perform, I would have stuck with the complimentary 1 hour per day. Now the good: food quality was pretty good compared to other cruise lines. The waiters did a terrific job of remembering peoples' names. The butler service was quite good. The unlimited free alcohol and soft drink policy was wonderful! The excursions were quite good, and none of them were canceled. We never saw much entertainment, as it didn't start until 10 pm, mostly because the restaurants didn't open until 7 pm, but we liked what we saw. The cabins weren't the largest around, but they were comfortable and well maintained. Read Less
3 Helpful Votes
Sail Date: May 2017
We chose this cruise because we love luxury travel and thankfully we are able to afford it. There is a saying you get what you pay for, well just not on this ship! Our family had 2 connecting suites. We were not able to sleep due to the ... Read More
We chose this cruise because we love luxury travel and thankfully we are able to afford it. There is a saying you get what you pay for, well just not on this ship! Our family had 2 connecting suites. We were not able to sleep due to the very loud vibrating noises we could hear off and on throughout the cruise. We spoke to the Hotel Director many times about this but it was never resolved. We were told by other cruisers that they were having problems also. There is nothing luxurious about not being able to sleep and then being ignored! The food was good especially La Dame where the service was excellent. We did not try the Indochine because the food is spicy which we do not enjoy and when we spoke to other passengers they said they did not enjoy the food there. Our son enjoyed cooking his own steak on a hot rock at The Grill. The service and food was good at Kaiseki. Having to have advanced reservations for every restaurant was a hassle. Jovanna in the excursion office were great and extremely helpful! The decor of the ship is boring and the art is awful. But everything is new and the crew did a great job keeping it spotless. Read Less
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.3
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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