Sail Date: August 2019
Chose cruise to see Alaska in luxury with excellent food. We had booked the train from Anchorage to Seward but it was only running to a few miles short of Seward so Silversea decided to transfer everyone by bus whereas we were told ... Read More
Chose cruise to see Alaska in luxury with excellent food. We had booked the train from Anchorage to Seward but it was only running to a few miles short of Seward so Silversea decided to transfer everyone by bus whereas we were told other cruise ships were collecting people by bus from the train. We were reimbursed by Silversea but it just seemed easier for Silversea to move everyone the same way! Embarkation worked well and was very quick but cabins were not available when boarded ship for at least another hour Ship was luxurious but food was disappointing especially in premium La Dame restaurant where our main course was served cold and service was below par. Our 2nd visit to La Terrezza was poor - they had run out of bread, we struggled to be served with water and wine and then main course special which was tuna which was asked to be served rare was totally over cooked (even if asked for well done) and inedible!! By this time we didn’t want the replacement which was offered Silver Note was good and singer was impressive. Shows were adequate but nothing special Management of the Spa was not good and staff were clearly incentivised on a sales commission basis for additional products. Making appointments was a time consuming and a difficult activity, and even with a confirmed appointment in writing that morning when I went for my appointment it was not in the system!!!!!! Also my wife went for a hot stones massage (also confirmed in writing) and the masseur delivered a cheaper massage and when questioned said hot stones was not booked. On completion of massage my wife went to sign bill and was not given the discount for 3 premium treatments because her last treatment wasn’t premium even though it was their error. On complaining to management it was eventually resolved but left a sour taste !! Excursions were good although quite expensive. We enjoyed Mendenhall Hike but not as strenuous as led to believe. Bear watching was good and saw bears catching salmon although guide was iffy. Sea kayak was enjoyable. Based on price of cruise we felt that Silversea should have been better but would go back to Azamara as felt everyone enjoyed themselves more and food in the speciality restaurants much better than Silver Muse. On Azamara Quest the Cruise Director was very proactive and had a great rapport with both the captain and the guests whereas on Silver Muse it all seemed rather muted and staid Read Less
4 Helpful Votes
Sail Date: July 2019
Disclaimer - this was our first cruise and perhaps our expectations were unrealistic. The ship was beautiful. The food and service were spotty. We enjoyed the food and experience at Silver Note, Kaiseki and Indochine. Atlantide was ... Read More
Disclaimer - this was our first cruise and perhaps our expectations were unrealistic. The ship was beautiful. The food and service were spotty. We enjoyed the food and experience at Silver Note, Kaiseki and Indochine. Atlantide was the most disappointing. The service was inconsistent (i.e. at the empty Grill at lunch it was hard to get anyone's attention for a second glass of wine and when it finally came it was not with a smile!). We couldn't get a decent steak on board. Our son ate steak at practically every restaurant and a request for 'medium' came back either blue or brown - never pink! That was a real let-down. The Hot Rocks concept was gimmicky and not worth the effort. The over-sized dentist bibs they provide did not protect our clothing from getting spattered with grease. La Dame and Terrazza both had decent food and the service was outstanding - especially the maitre d' (Rodel) in La Dame - he was a real charmer! Service is where we feel Silversea really dropped the ball. We had a large suite with a separate dining area so we decided to have breakfast in the suite each morning. It arrived cold every day and on the second day I asked our butler how many suites he serviced. He responded 14, which surprised me. I asked him what happened if everyone wants breakfast at the same time and he said he tries to get his colleagues to help. He was hardworking but rushed off his feet. It wasn't unusual for him to be paged by another suite while he was with us and he would then use our phone to call and see what his other guests needed. While 1:1 service is impossible, one man servicing 14 suites will never equate to luxury service. We felt bad for him so tried to ask for as little as possible. He was also off-duty from 12-4 and during that period no one answered his phone. We never used his service after 6pm so I'm not sure if the timing of the break is the most sensible? Silversea offers a 'dedicated butler' which I think means only that you'll always see the same face? In our experience it put too much pressure on one person and it would be much better to have a team helping each other and ultimately the guests. Echoing other reviewers, the pool area, while pretty, was not restful. It was teeming with young kids. We traveled with our mid-teens and although they fancied going for a swim or in the hot-tub the atmosphere was always off-putting. We loved the afternoon trivia, ping-pong and the kids appreciated the large selection of streaming media. This was our first time in Alaska and we were impressed by the ports and the people. We didn't do any shipboard excursions but we thoroughly enjoyed the trips we privately arranged - whale watching in Juneau, Emerald Lake/Yukon tour in Skagway, Wildlife Boat Tour in Sitka and Anan Creek Bear Tour by float plane in Ketchikan (this is a must do if you don't mind the small plane). One of the on-board highlights was the afternoon at Hubbard Glacier. Having the forward deck was a huge plus. I thought that the Captain turned the whole ship 360 at the glacier, but all it did was pivot to port and starboard a few times. We saw plenty of spectacular calving. We had fully intended to re-book Silver Origin for the Galapagos while on board but our experience just wasn't compelling enough. On our return we were offered a sizable incentive to re-book but we decided to try Celebrity Flora instead - even though it was slightly more expensive. I waited a few weeks to write this review to see how the experience settled on us, and while I wouldn't say it dissuaded us from cruising again, I don't think we'd ever revisit Silversea. Read Less
2 Helpful Votes
Sail Date: July 2019
Our first mistake was assuming that, like Viking, Silversea cruises would be adults only. In fact, out of 580 passengers, 76 were children, about two thirds of those under 5 years old, or even babies. There are virtually no facilities for ... Read More
Our first mistake was assuming that, like Viking, Silversea cruises would be adults only. In fact, out of 580 passengers, 76 were children, about two thirds of those under 5 years old, or even babies. There are virtually no facilities for young children on the ship, so they were mostly bored and amused themselves running up and down the stairs and corridors uunsupervised. The swimming pools and hot tubs were completely taken over by the kids, even though under 12's were not supposed to use the hot tub. They also made their presence felt in the dining rooms, crying and tipping over chairs, and rather spoilt some of the excursions. We were particularly shocked when, on the first day, young children were helping themselves from the buffet using their hands. Aside from the children, there were several other things that were disappointing. The restaurant menu only changed once and then only a few items were different. We had one instance of shockingly rude service in the grill restaurant. The alternative restaurants were fully booked months ahead. We found that there were few places to enjoy a quiet cup of coffee and that these were usually very crowded indeed. The room service meal we had one evening was supposed to be served course by course within 20 minutes. In fact, it took an hour to arrive and then it all came at once, except the wine, which took a further 15 minutes to arrive and the meal was only warm, not hot. The room was not always as clean as I would like and the bath supplies were not replaced except when I asked. We had been advised to have a low floor cabin for wildlife viewing, but we were over the lounge and had quite a bit of noise from the activities there, notably the bingo, quizzes and late night music. On the plus side, the cabin was amazing and the bathroom was superb. The bed linens were very luxurious, as were the toiletries and there was a choice of pillows. All the food and drink was included, and this was mostly of a very high standard. We also had a selection of fresh fruit in the cabin every day. The scenery and excursions were excellent and we were very lucky with the weather and wildlife sightings on the trips. However, overall the experience fell well below what we had expected from this luxury brand. Read Less
3 Helpful Votes
Sail Date: July 2019
We were so excited to sail with Silversea through Alaska. I must say the excursions have been great, the rooms are nice and the food very good (although no healthy options available.) Where the boat really fails is it’s amenities. The ... Read More
We were so excited to sail with Silversea through Alaska. I must say the excursions have been great, the rooms are nice and the food very good (although no healthy options available.) Where the boat really fails is it’s amenities. The gym is very poorly equipped and overcrowded (weights do not go over 20kg and it is cheap equipment.) Where it really fails is the pool. It is a very small pool that I’m sure it nice but we haven’t been able to get into it since we’ve been here. The pool is filled with kids every hour of the day. Parents are not watching, kids are sliding all over the wood and pushing each other into the pool. It’s a safety hazard and inconvenient for anyone who is looking to have a relaxing vacation, or a swim after a hot day. If you want a room and food Silversea is great. But I believe most people go on a cruise for the full experience. If so, you’re better off on a different boat. We will not be cruising with Silversea again. Read Less
7 Helpful Votes
Sail Date: February 2019
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not ... Read More
This is our review of our recent trip from Sydney to Auckland on the Silver Muse. We were fortunate to have booked an Owner’s Suite in the ship and we were expecting to be blown away by the whole experience but, unfortunately, it did not really end up that way. Embarkation and disembarkation Very good and smooth. Food and Restaurants In our opinion, the food was excellent all round and although other reviewers complained of the lack of variety, the menu is changed every 7 days at the evening restaurants, except for “La Dame”. We felt this catered for enough variety as there are various dishes within one menu to guarantee no repetition of the same dish within two visits to that restaurant in a 7-day cycle. We loved the pizza at “Spaccanapoli”, the lamb at “La Dame” and the overall experience at “Indochine”. Perhaps the one restaurant that lagged was “La Terraza” (Italian) in the evening. We felt the food there could be improved. Service on board Outstanding, that is all we can say. Every single member of the crew made us feel welcome and always greeted us with a smile. We would like to point out the outstanding service provided by Shinuda (maître d’) who was always helpful and happy, Gabor at Indochine who went out of his way to make sure that our wishes were met, and Nuria at Indochine who was always happy and cheerful and made our dinners a joy. Butler For some reason our butler was not as good as it could have been. Not much attention to detail and seemed to be stressed most of the time. We have had better experience with butlers before. This was not one to remember. Entertainment and activities onboard We had a guest guitarist, Vincenzo, who gave two shows in the 15-day cruise. Very good. The Silversea singers were very good but on a 15-day cruise, their shows, we found them to be repetitive. Silversea should consider bringing in more guest entertainers on longer cruises. Our cruise director was good. Activities were average. Cabin That was our biggest disappointment. Having the Owner’s suite booked we had high expectations as regards services, overall experience and luxury. The reality is that other then the size of the room (basically 3 varanda suites -one with no balcony - put together into one suite) the overall experience is the same as any other suite in the ship. We expected to receive additional perks to the standard suites for the cost of the Owner’s suite but that was not the case, but the cost of the suite is over x2.5 times that of a standard Varanda suite. The sitting/dining room had two large TV sets opposite one another in a room that was no more that 5 meters in distance between opposing walls. We did not understand the reason for two TV sets in such a small space and it felt as though one of them was an afterthought to justify the suite category. Totally unnecessary. Our experience with the owner’s suite is that it simply is not worth the money and they do not represent value for money. We are not likely to ever book an Owner Suite or any of the other top suites until there is a clear value for money appreciation in the suite. Booking a Varanda suite will get you the same level or service and extras and if you are after more space, then a Silver suite is a more reasonable option. Just as a point in reference, we had an Owner’s suite quoted for a trip to Antarctica in 2021, the cost was quoted in excess of $110K whereas the Varanda for two costs $35K. Bear in mind you are getting exactly the same service on board. Just not worth the money in our opinion. Crew Never saw them. Did we have one?. Ports and excursions The destinations were what sold us the cruise. Outstanding experience, amazing journey. The excursions were good, and we particularly appreciated the Middle Earth (Littleton, NZ) excursion hosted by Hammond Peek, he made our day – excellent person and great host. Passengers We felt that the average of the cruisers was more in the late 60’s – over 70’s range. Perhaps the distance, time of the year and cost keeps away younger people. My wife and I are 55+ and would have preferred a merrier atmosphere and not so formal. The sea days were particularly tedious with almost no entertainment in the swimming pool which gave it an impression of a 5-star hotel with no entertainment. This area needs to be improved. Read Less
10 Helpful Votes
Sail Date: December 2018
We arrived at the Singapore transfers from the hotel to the ship a bit chaotic but eventually got on board,we stayed in a silver suite which is lovely and the ship is also tastefuly decorated. The food is poor the speciality restaurants ... Read More
We arrived at the Singapore transfers from the hotel to the ship a bit chaotic but eventually got on board,we stayed in a silver suite which is lovely and the ship is also tastefuly decorated. The food is poor the speciality restaurants I wouldn’t bother with , in room dining is also shocking ,hot rocks and the pizza bar are very good.we found that the food was always Luke warm at best ,indochine is neither Thai or Indian it’s a bit of a poor attempt at both . The staff in general are what you would expect but the reception staff are rude ,don’t book a message during a show as you won’t enjoy the experience far too much second hand noise fighting with the zen music. We spent 3 days in port in Yangon surrounded by lorries and containers with a large cargo ship just off the aft spewing out black smoke the excursions were a nightmare due to travelling distances really couldn’t recommend this itinerary . Overall not worth the money loads of room for improvement. Read Less
2 Helpful Votes
Sail Date: November 2018
Pros: 1. Butler that looks after your needs 2. They clean the cabins twice a day so you always feel your room is fresh 3. You can get room service anytime if you are hungry 4. Cabins are good size Cons: 1. There is ... Read More
Pros: 1. Butler that looks after your needs 2. They clean the cabins twice a day so you always feel your room is fresh 3. You can get room service anytime if you are hungry 4. Cabins are good size Cons: 1. There is limited choices of deserts/ candy 2. Not much entertainment offered to guests. We tried to play bingo and it took only 15 min from the start to finish. 3. The gym is very small. 10 people make it really crowded 4. Our booking agent never told us that we have free shore excursions with silver sea that come with our package. We discovered it accidently 2 days before the end of the cruise. 5. I had a problem to log in to the internet. I went to the reception desk and asked for help. The girl at the reception took my phone and erased the full history and website data from my phone! The internet connection has nothing to do with website data so i really dont know why did she do such a horrible thing. I was devastated as i kept very important information there that i was collecting for over 1year and its all gone now. Read Less
3 Helpful Votes
Sail Date: October 2018
Silversea positions and prices itself at the top end of the market. We expected it to be good all of the time rather than most of the time. Our cabin butler was outstanding which was certainly a big plus. Restaurants usually but not ... Read More
Silversea positions and prices itself at the top end of the market. We expected it to be good all of the time rather than most of the time. Our cabin butler was outstanding which was certainly a big plus. Restaurants usually but not always good and a couple of times particularly slow for no obvious reason. Sometimes thought the staff would have like to have been elsewhere! One expensive shore excursion was seriously misrepresented and when people raised this when back on board the reaction could only be described as dismissive. This told us something about the real culture of the company. One chap we spoke with was arranging personal guides via the Find my Guide website, was very happy with the results and said it was only costing him 20% of what Silversea would have charged. Passengers told us there are better lines at this end of the market. Read Less
3 Helpful Votes
Sail Date: September 2018
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony ... Read More
Ultra-luxury ship: Well, I don't know about that. It seemed a little bland. The decor is beige on beige for the most part. Cabin: Bed is extremely comfortable. Pillows are comfortable. Bathroom is well-appointed. Balcony over the sea is smallish (two people only) but nice. Small love-seat. TV's are in the mirrors, which is fine unless there is a reflection because you would like to have your curtains open to view the sea. Entertainment: umm... no. Corny at best. Pool: Smallish, but it is a small ship, so what do you expect. Restaurants: Mostly good. Except Indochine.... supposed to be Thai and Japanese (or something like that) fusion. Not good. In fact we all got up and left and didn't finish our meals. Wait staff: Some good, some bad. Butler/maid: Ours were very good. Reception Desk staff: HORRIBLE. Rude, unhelpful and in general not at all what they should be. Disembarking: Fairly smooth. Organized tours: some good, some not so good. This was a business cruise, so everything was included. If I had gone on a normal cruise where I had to pay premiums to go to certain restaurants or get certain drinks, I would have been VERY unimpressed. My first cruise... not so sure it won't be my last. It was okay, but certainly I wouldn't think it to be worth the money they normally get for these types of ventures. Read Less
2 Helpful Votes
Sail Date: September 2018
I chose SiverSea for it's excellence in service, fine dining, low passenger ratio and ship interior. I received impeccable service, a beautiful ship , and outstanding destinations. For $25,000, I did not receive the quality of food, ... Read More
I chose SiverSea for it's excellence in service, fine dining, low passenger ratio and ship interior. I received impeccable service, a beautiful ship , and outstanding destinations. For $25,000, I did not receive the quality of food, as promised, the wifi as promised, the spa as promised or the fitness facilities as promised, not to mention the entertainment. Wifi was non existent. Do not plan on using your computer or cell phone. The food was quite mundane and frankly boring. The buffets were the same everyday. The restaurants were okay. Two charged an extra $120 surcharge. We only went to one, which was Kaseiki. It was teppanyaki and boring. No sushi. The other restaurants had the same menu every night, La Terraza and Alantide. The best part about the food was the service. As for our private butler, that was ridiculous. She was very nice, but nothing more than your typical housekeeping staff. The spa was 3 rooms and charged extra for certain oils and to use the spa. They also asked for a gratuity, when it was already included and really pushed their products and their services. The fitness center was very small. it had limited machines and weights. The average age was 60-90 years of age. The entertainment was the same annoying jazz singer every night, a guitarist and a low budget combo, once in a while. Speaking with many other passengers on board, they said Regent was the best cruise line they had been on. The room was lovely, as was the décor of the ship. It was very clean. I would not cruise on Silver Sea again. Read Less
1 Helpful Vote
Sail Date: July 2018
We truly expected a lot more from a Luxury cruise line. The cruise itself was nicely decorated..all beige, but the glamour that you see on other cruise lines for half the price was not there to be found. Forget about a grand lobby!. ... Read More
We truly expected a lot more from a Luxury cruise line. The cruise itself was nicely decorated..all beige, but the glamour that you see on other cruise lines for half the price was not there to be found. Forget about a grand lobby!. The entertainment was poor. The show - three ladies and three gentleman- had great voices, but my goodness, they were soo fake, we only went to the first show and never went back again, which was the case of others as well. The casino area is as small as a bedroom, I understand that the cruise only allows 600 guest, but no more than 20 people could fit on that casino. The nightclub with a DJ..dear Lord! He sure knows how to clean a club..empty! after a few songs everyone left! Even thought the average age is 70's, he played music for teenagers. WE all told him to change the beat, I even went as far as to give him a list of great dancing songs -I'm a dancer and love a great time!- but his repertoire was very poor. He was not paying attention at the age of the audience, that even though they were in the late 60's and much older, they all wanted a great time, but not jumping up and down on the dance floor! The cruise had a party one night around the pool - it was the night of the eclipse- and the party was very good! everyone was having a great time! The common areas were very nice, the pool area was great, big and ample space for everyone, but again, the trio that played in the afternoons was horrible. We had to let them know our hearts were still beating, to stop playing funeral music.. and they did!!! everyone applauded and we all had a better time. The restaurants... so, so. They have a hibachi, which we didn't try, we didn't want to come out smelling like food, they have a Japanese restaurant, a bit spicy, but ok. The restaurant called Silver Notes, have a very small menu, they don't offer salad, and only two choices of dessert...but they have a great piano player and a great singer! The Atlantide restaurant, was the biggest and with better choices, but when you are on a cruise for 12 days, and have to eat on those restaurants at least 10 of those days, you expect a change in the menu at least once. We didn't participated on the shore excursions, we arranged those on our own. Embarkation and disembarkation was great, very smooth and orderly. The cabin was the best..and I'm leaving it for last! We had the Grand Suite, and OMG! what a beauty,! with LR, DR and 1.5 bathrooms. The bedroom was huge, with make up area, big closets and ample bathroom. The balcony, wrapped around was the best view coming into every port. Our butler was a 5 star! He was always there for us when we needed him and he went out of his way to always keep us informed of everything and provided our room with our needs. Would we travel with Silverseas again?...Must likely NOT. It has even killed our desired to travel on another cruise period. Read Less
1 Helpful Vote
Sail Date: July 2018
We had a great experience on this ship last year and were very excited to be back but unfortunately something has changed. The ship is as beautiful as ever and very comfortable but the level of service was not as good and the food was ... Read More
We had a great experience on this ship last year and were very excited to be back but unfortunately something has changed. The ship is as beautiful as ever and very comfortable but the level of service was not as good and the food was generally quite poor. We loved Atlantide and because the others were not very good tended to eat there all the time which became quite boring. Indochine and terrazzo were the worst. Breakfast on the deck was chaos with up to 20 minute waits for coffee. There seemed to be far less staff and so expect waits for drinks especially at panarama. There were a lot of young children who were allowed to do whatever at the pool including using the jacuzzi which the rules said was not allowed. We didn’t enjoy the entertainment but this was not a problem for us. Likewise we didn’t do any excursions as we were happy to do our own thing and they are ridiculously expensive. Our butler however was very good. This year they gave us free internet, ours worked but most people complained about it. Read Less
Sail Date: June 2018
The ship is new and is beautiful! But we have been on many other ocean and river cruises and, aside from the ship, the price point is not justified. We did not see our butler until we called him to the room and hardly saw him after ... Read More
The ship is new and is beautiful! But we have been on many other ocean and river cruises and, aside from the ship, the price point is not justified. We did not see our butler until we called him to the room and hardly saw him after that. While some meals were outstanding, in general the cuisine was not any better than what we have experienced on Uniworld and Tauck river cruises at far lower price points. We found the experience at The Grill restaurant to be underwhelming. The cuisine and service in the main restaurant was at times great and at other times poor. The best experiences were at the breakfast and lunch buffets. The onboard experience was also a bit lacking. There was only one show nighty, usually at 10 PM, which is a bit late when the morning tours start at 8 AM. The performances were less than impressive. We all took tours at each of the stops and found that more than half of them were not that good; especially for the price points charged for each of them. Read Less
7 Helpful Votes
Sail Date: June 2018
We selected Silversea based on a previous cruise, which we thoroughly enjoyed. Unfortunately, we were extremely disappointed in this cruise. Silversea had sold nearly one-third of the ship to an insurance company as an incentive award ... Read More
We selected Silversea based on a previous cruise, which we thoroughly enjoyed. Unfortunately, we were extremely disappointed in this cruise. Silversea had sold nearly one-third of the ship to an insurance company as an incentive award for successful insurance agents and brokers. As we were leaving Venice, we went to the Panorama lounge on the stern for a view of the city only to find that the lounge had been reserved for a private reception of this large group. Either this group didn't understand the dress code or didn't care. On formal night, there were people in the theater in shorts. People were in jeans in the evening and one night a man was going up stairs in jogging shorts with no shirt. This group was much younger than the normal demographic of Silversea and it completely changed the ambiance on the ship. Rather that experiencing the luxury and elegance of Silversea, the ambiance was much more like Norwegian Cruise Line. Because members of this group ate together (which is to be expected) restaurants at lunch were often too crowded to get a table. Furthermore, large groups at dinner tended be loud as people shouted down the table to talk to friends. The more wine they drank, the louder they got. People who wanted to use the pool found it almost impossible as large groups would take over the pool, again creating a loud environment that made it difficult to read and relax, None of this is a reflection on the ship, service or staff of the Silver Muse. The ship is beautiful, the wine selection is fantastic and the food is delicious. Our only complaint about the food is that the menu didn't change frequently enough. In fact, La Terazza, our favorite, didn't change the menu for the entire 10 days. On our previous cruise, the menu changed every 3 days. La Dame was solidly booked during the entire cruise and it was impossible to get a reservation. We took two shore excursions and found both of them lacking, so we cancelled the rest of the tours we had booked and we arranged our own. We found this much more enjoyable and a much better value. We will book again on Silversea but we will find out first if there is a large group on the ship. If Silversea continues this practice of selling to large groups, we will seek another luxury cruise line. And, of course, we are watching closely to see what will happen as a result of the Royal Caribbean aquisition. Read Less
4 Helpful Votes
Sail Date: May 2018
Having cruised with other lines before this was our first trip with Silversea’s. The ship has a very modern hotel feel to it , nothing that makes you go WOW tho . Bland staircases nothing that stands out as being opulent it’s ... Read More
Having cruised with other lines before this was our first trip with Silversea’s. The ship has a very modern hotel feel to it , nothing that makes you go WOW tho . Bland staircases nothing that stands out as being opulent it’s very good but that’s it . Some of the service around the ship is very average for this kind of trip you can’t come back and say it’s fantastic because it’s simply not . The entertainment was pathetic , one good night throughout the whole trip is not enough . The Dress code NO- ONE adheres to it , why bother having one ? On the Captains night no more than 10% were in Dinner jackets , it made you feel out of place to be in one . Only 50% of people ever wore jackets for dinner . The whole experience is very average . We certainly didn’t come away thinking let’s re book with them , more like who should we try now . I think that says it all Read Less
6 Helpful Votes
Sail Date: March 2018
We went on this cruise with a total of 8 people for spring break. Ft Lauderdale to Barbados. We have cruised on mostly upscale cruise lines (Crystal, ect) and stay in mostly four and five star hotels so we know what this level of ... Read More
We went on this cruise with a total of 8 people for spring break. Ft Lauderdale to Barbados. We have cruised on mostly upscale cruise lines (Crystal, ect) and stay in mostly four and five star hotels so we know what this level of service is. In general, the ship was clean and well laid out but the service was absolutely horrible for this level of ship with almost a 1:1 staff/guest ratio. The issues were brought to their attention and they only were marginally improved. On a positive note, the suites are the largest we have ever seen. They are well laid out and comfortable. The quality of the food and beverage options are nice but we found it quite petty to charge an additional amount for a couple of the restaurants like the tepanyaki grill. Just bump the cruise fare by $60/pp instead of trying to nickel and dime people. We understand with the Michelin starred and branded restaurants. Entertainment was average in our opinion when comparing it to Crystal. We realize that the Crystal ship is twice the size so this was not really an issue. The musicals were more comical to our kids so it was still entertaining. Hopefully Sliversea will send in some undercover guests and make some major changes to their service process, communication and overall organization. If they do, I think we would try them again but the luxury/upscale space is far too crowded in order to drop the ball like they did for us on this cruise. Read Less
5 Helpful Votes
Sail Date: February 2018
I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were ... Read More
I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were very few visual or maintenance problems. The inexpensive art works were not great. My major problem was the dining experience. Firstly, and mainly, the in cabin dining has really been downgraded. Up until Muse, and now I gather in the stretched Spirit, in-cabin dining only offers the room service menu. Previously I could order from MDR dinner menu. Food was tasty, a little salty, and the menus went unchanged for a week at a time. CD Vicki, as always, was bubbly, entertaining and efficient. I would have liked to experience "Ship Happens" again. David Bilsand was excellent.Ship did not run out of Billi Billi! Read Less
1 Helpful Vote
Sail Date: February 2018
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a ... Read More
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a taxi to Bikini Beach), a day in the Pampas on a lovely farm, the un-touristy destination of Montevideo, the final Carnival parade at the Sambódromo, Rio in general (do yourself a favour, stay at the Copacabana Palace, breakfast, pool scene, concierge team, drivers... all great!) And how about the boat? Well... this was only our second cruise. The first one was Christmas 2016 on the Regent Explorer in the Caribbean. We loved that boat a lot. It's new, it's fresh, maybe even glamorous. Compared to that the Silver Muse (which is even younger) looks very, very beige, Low ceilings everywhere, art that wouldn't look out of place at McDonald's (trust us, we are collectors). Compared to the other Silversea boats it may be a step up (dark brown...), but it's still decidedly bland. I know, some people don't care too much about the looks, but I think it sets the tone, it's what you perceive all the time. Of course, we loved many things: - good spa for a boat (the two of us just payed 169 for a 10 day upgrade to the private spa area which was empty most of the time, definitely worth it!) - a great acupuncturist from Japan - some nice on board activities (Portugueses classes were useful and fun) - even though the average age is very high (we are 42 and 49 and felt like one of the youngest couples; most people are in their 60/70/80s; two kids on all of the boat...): a lot of very open-minded people, I think we got to meet at least fifty people with whom we talked sometimes only ten minutes, sometimes several hours) - some nice amenities in our room category: free internet (worked pretty good and fast everywhere; by the way, I didn't notice any questionable content restrictions, different from Regent); free laundry (almost strange to leave the boat without dirty laundry!) I would say the biggest problem apart from the looks of the boat is the food. We ate everywhere - we are avid and adventurous eaters, even omnivores :-) The only things we really liked were (imagine that!) the pizza, ice cream, some pseudo-healthy breakfast options, the two restaurants where you have to pay extra (Kaiseki and La Dame - the latter is very difficult to get in though as it seats only 30 of the 600 passengers). Terraza was okay, the rest is sometimes more like a joke. It's kid's food. They warn you about "spicy" in Indochine when it's the (no offense intended) Mid Western senior's residency version of Asian food. Nothing local on the boat in general (not even drinks, no beer, no sodas, no nothing), everything is deep-frozen and bought in advance at some mediocre international "cruise specialist". The best food we had definitely off the boat, even if it was just in a sleepy Brazilian seaside resort or in a market hall in the port of Montevideo). Don't forget all this is combined with a ridiculous rigour when it comes to dress code that is even less flexible for men. No, eating is not a fun activity on this boat (and of course it should and could be, especially when you pay 20,000 Euros for ten days on the boat). What else? You can't change money on the boat which is quite unpractical when you visit several countries (and who brings Uruguayan pesos from back home?). The entertainment system works fast and efficient, the movie selection is 99% mainstream and uninspired. Quite sad: A cruise director with a mostly condescending manner. Why does somebody like this work in the hospitality industry? No, we probably would never sail again with Silversea. But then again we don't become regular customers very easily. Chose a nice route and go with them once. Then move on :-) And remember: Always concentrate on the positive, you can have a great holiday even when there are a lot of shortcomings. (Did we mention we can't wait for the premiere of Ritz Carlton cruises?) Read Less
8 Helpful Votes
Sail Date: January 2018
We chose this cruise primarily for the itinerary, but also because an acquaintance was actively recruiting people to join her and her husband on their sixth Silversea cruise. She was enthusiastic about the line and spoke highly of the ... Read More
We chose this cruise primarily for the itinerary, but also because an acquaintance was actively recruiting people to join her and her husband on their sixth Silversea cruise. She was enthusiastic about the line and spoke highly of the travel agent she has used for many years. We ended up with a group of 18, some who had previously traveled together and others, like us, who were "newbies" to the group and Silversea. We met several times throughout the fall to discuss excursions, dining options and air travel (we flew out of different cities). Our friend coordinated everything with our travel agent and he assured her that all transfers and excursions would be booked and dining reservations made for the whole group (we agreed to meet up every night for dinner at three tables of six). Unfortunately, he died suddenly in mid November. Turns out he worked alone and had not finalized all our plans. She contacted Silversea to explain our situation and they found a travel agency willing to take over and finalize our trip. We arrived in Santiago and found our bus with no problem. Embarkation was a breeze and I was impressed with how quickly the suites were ready. By 2:00 PM, we were in our suite on deck six. The Deluxe Veranda was very nice. We found plenty of hangers, drawer space and a lovely little jewelry box in the safe - very convenient. Bathroom small, but functional. Good water pressure, no issues with hot water. Other guests had trouble with no hot water. We explored the ship and compared it favorably to our last cruise on Regent's Voyager. I thought the color scheme was pretty bland. I referred to it as "Fifty Shades of Taupe," and thought they could have used some pops of color. There is a forward observation lounge, with a smallish library and bar area. We ended up there often for cocktails (fabulous bartender there - Jiro). The main dining area on Deck 7 is La Terrazza and reminded us of La Veranda on Regent. We also scoped out the pool area, fitness center and large area called Dolce Vita, which we would end up visiting frequently, as it is where Team Trivia was played daily. There is only ONE computer available for guests to use. So, if you don't have a laptop or iPad you're stuck with queuing up for that one desktop next to the Concierge desk. All in all, dining proved to be underwhelming. We ate in Kaiseki the first night and didn't realize until we were well into dinner that this was one of the two venues that charge $60/person. No one mentioned this when we were seated, nor was it posted on the menu. That was our mistake. We should have paid attention. The food was good, but was it worth $120 for us? No. Another couple ate in the French venue, La Dame, and were so disappointed they got their account credited. We then ate in Atlantide several times and on one occasion I had to return my soup, as it was very salty and another time returned my prawns, which had the consistency of mush. My husband loves sea bass and would get a good outcome one night and a completely different result the next night. All of us in our large group agreed that Atlantide needs some serious attention. Food quality varied widely, and while service was always pleasant, it was so slow. You could count on a 2.5 to 3 hour dinner. We liked Indochine very much, loved the Hot Rocks. La Terrazzo is probably the best option for dining. Breakfast was always acceptable, especially if you stuck to fresh fruits, omelettes and cereals. Loved the Arts Cafe. Good espresso drinks and I love playing the daily quiz they offered there. The pizza on Deck 11 (Spaccanopli) was good, while the lunch at the Grill again varied widely. I finally learned to ask for something off menu, such as a grilled chicken breast. My husband returned the rueben sandwich as it had almost no corned beef. Hamburgers were very tasteless. Wines were average, the kind of stuff I get at my local grocery store. After awhile we were able to get better wine by asking to try different ones and not just accepting what they were pouring that night. Entertainment was okay, though we only attended a few shows due to the late hour. We did like the piano player in the Silver Note very much, though the dinner there was one of the worst we had. We loved playing Team Trivia with Cruise Director Vicki and enjoyed many of the lectures, though I was disappointed that there were not many on Chile itself. I was hoping for more of a destination expert. Service was always good and the staff is extremely pleasant and well trained. We weren't big on utilizing our Butler, but when we needed her, she was right there. Due to a lot of illness on this cruise, the staff was super diligent about sanitizing and overall cleanliness. Excursions were fair to excellent. The best excursion by far, was the one we organized ourselves, exploring Vina Del Mar and the Casas Del Bosques winery. The best one organized by the cruise line was the Falklands Islands Blue Lagoon tour. Overall Observations: #1. I'll never use a travel agent again who works alone, with no back up assistance. We were lucky that we were able to get another agent at the last minute, but it could have been a disaster. #2. I'm not sold on Silversea. I never once saw officers. Other than the last night when they appeared in the tiny show lounge, they were noticeably absent. On previous cruises, especially on Regent, they are in the dining venues, wandering the ship on sea days, etc....We heard once a day updates from the captain, at noon, but he sounded like he was reading from a script. We asked for a bridge tour and were told they only planned ONE and it was full. The food is NOT locally sourced at all. We asked specifically if we would have local fish and beef from South America and were told everything was brought on board frozen, earlier in the voyage and it was impracticable to have local ingredients. We were amazed that they ran out of Pisco, which is supposedly the national liquor of Chile. They ran out on day two of the cruise and said they had no way to stock it again on the cruise. #3. Value. For the amount we paid, we expected more. Very disappointed with the airfare situation. Only one hour of free WiFi a day? Excursions were pricey and mediocre at best. We organized three on our own and had better outcomes. Food was the biggest disappointment. I think based on our preferences we might either try Viking Ocean next time, or go back to Regent. I'd be curious to see if other Cruise Critic members concur. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise because of the S. American itinerary and because the Muse was a new ship.We were concerned about the previous negative reviews we had read related to dining and formal nights and we were pleased to see that these items ... Read More
We chose this cruise because of the S. American itinerary and because the Muse was a new ship.We were concerned about the previous negative reviews we had read related to dining and formal nights and we were pleased to see that these items were not an issue. We never had a problem getting a reservation in any of the restaurants even though we changed many of our original reservations. There were 3 "formal " nights but over half of the men wore suits instead of more formal attire. Service was very impressive throughout the ship.It was nice having premium bar service included in the cruise package and the no tipping policy was appreciated. Public spaces were more than adequate and at times we felt like the ship was half empty, even though it was nearly full. We pre booked La Dame for 3 nights but after our first night there, cancelled our other 2 reservations. The service was impeccable but the food did not warrant a $120 surcharge. The lamb was overcooked and underwhelmed. Great wine selection however! Atlantide was probably our favorite restaurant and offered a good selection of entrees throughout the cruise. La Tarazza was typical cruise buffet fare. Breakfast was very good and you could order egg dishes alacarte from waitstaff, without needing to go through buffet line. There were few hot lunch entrees compared to our previous experiences on other lines. Desserts were beautiful to look at but failed the taste test. Disembarkation in Buenos Aires was unorganized and one of our worst disembarkation experiences ever! Bottom Line: Good ship but not worth the premium prices. I doubt that we will sail with Silverseas again. Read Less
2 Helpful Votes
Sail Date: January 2018
we enjoyed our trip. Cabin and amenities are good. Service was very good. Where the ship lacked was in food, information and restaurants. Although you had choice in restaurants with different names, all were essentially the same. Menus ... Read More
we enjoyed our trip. Cabin and amenities are good. Service was very good. Where the ship lacked was in food, information and restaurants. Although you had choice in restaurants with different names, all were essentially the same. Menus were different yet the food tasted the same. Preparation was adequate but not interesting. Ship entertainment was less than inviting. Voices of Silversea were well below what can be had in the outside world and not worthy of listening. Lectures were well informed yet were light in substance and not as informative as they should be with relation to our country visits and lack of detail was evident. They were ok but you should expect more. All in all it was a lovely trip but I would think that given the international audience and apparent success and costs to the clients, management should reach further given style and life going on in cities across the world. Management should do better. On a final note, crew and ship were excellent. Thank you, roysc Read Less
Sail Date: January 2018
We have travelled on Regent several times and wanted to compare Silversea. The ship was beautiful and our suite was excellent as was our butler Pedro. The excursions were generally mediocre and greatly overpriced. The food was very good ... Read More
We have travelled on Regent several times and wanted to compare Silversea. The ship was beautiful and our suite was excellent as was our butler Pedro. The excursions were generally mediocre and greatly overpriced. The food was very good but service was mixed. It was marginal in the La Terrza and poor in LaDame but good elsewhere. Paying extra for LaDame -- good but not exceptional food --with poor service was a major disappointment. The lectures were very good but evening entertainment was disappointing. When we booked our cruise we were scheduled to stop in Uraguay but learned on the cruise that we were not stopping there and would simply have another day at sea. That was a substantial disappointment as the ports we stopped at were generally not very interesting and this would have been a highlight. The gluten free offerings were limited for my wife. Vicki the cruise director was very energetic, funny and a big plus on an otherwise rather boring trip. Read Less
1 Helpful Vote
Sail Date: January 2018
This was our first cruise for many years and we went with good friends. It was generally enjoyable but certainly not outstanding. The cabins were comfortable and the staff well trained and invariably pleasant and helpful. There are ... Read More
This was our first cruise for many years and we went with good friends. It was generally enjoyable but certainly not outstanding. The cabins were comfortable and the staff well trained and invariably pleasant and helpful. There are many restaurants on the Silver Muse. Food is fresh and plentiful but not particularly exciting and at La Dame, where passengers have to pay extra to dine, I could discern no appreciable improvement in the standard of cooking. However, the pizzas were good, but the ice cream disappointing. The pasta ( it's an Italian ship) was quite good but, again, not exceptional. Generally , the desserts ( and I love dessert) were fairly generic - looked beautiful but did not taste as good as they looked. To my delight, but a sad comment on the quality of the food, I did not put on an ounce during this trip. Cocktails were good and wine was plentiful, but not what I would describe as premium. We had a very ordinary red from the special wine list ( charged extra). At sea days were spent in various activities. I was annoyed that the Spanish lessons and Bridge lessons were on at the same time. Lectures from guest lecturers were generally of a good standard, relevant and interesting. The shows mostly began at 10pm which was a bit late for us and those we did go to were not impressive. The shore excursions were marred by guides who generally did not know their subjects in any depth and whose limited English made it difficult for them to make the most of interesting sites. The description of the excursions did not match the reality - for example, on one, we were told we would see how tequila was made and visit a chocolate factory - we were , in fact, taken to sales venues and given a short talk about the production of tequila and chocolate and then encouraged to purchase these items. On other excursions, more detail would have been a welcome aid to decision making about whether to go or not. We hired a car, driver and guide in Lima and this was a terrific excursion. The guide was well informed and helpful and was able to show us most of the sights we had nominated as interesting and found a local restaurant for lunch where we were able to sample typical local dishes - the food was interesting, tasty and inexpensive - and the guide had lunch with us and chatted throughout, giving us a snapshot of life in Lima and the surrounds. I would definitely organize a private tour again in preference to going on organized excursions. The experience was not bad enough for us not to consider travelling with Silversea again, but our expectations will be more in line with reality next time, and we will have learned from experience how to maximise our enjoyment of the holiday. Read Less
6 Helpful Votes
Sail Date: September 2017
Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and ... Read More
Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and extremely large Dolce Vita, plus the Pool Bar. Good selection of premium liquor not supported by the mixes available. Good entertainment in the Panorama and Dolce Vita. Wide range of dinning options, Atlantide fish and steak menu in a comfortable restaurant with good ambience. Fish and Texas steaks the best items. Indochine an Asian fusion menu in a rather sterile restaurant and less comfortable. All the dishes sampled were good. Hot Rocks and Spaccanapoli both on deck serving steaks and fish or Pizza respectively are both good in warm weather only.There are no heaters in Hot Rocks! Nor wind breaks for either location. Arts Cafe is a delight for coffee or tea with its ever changing menu breakfast, light lunch, afternoon tea, cocktail hour to chocolates and truffles after dinner. Space at a premium during tea. La Terrazza the restaurant serving buffet breakfast and lunch and an Italian menu at night. Lacks ambience due to its size and table locations. The ships menus take literary license and are fixed unlike the other ships. Food is variable in preparation most noticeable in La Terrazza and Atlantide to a lesser degree. Also food is never served hot always barely warm. House wine selection is very good. Service from long serving staff is excellent, many of the recent hires need better training. Outdoor and indoor seating areas were a mixed bag but mostly populated by uncomfortable chairs. Spoils the many nice nooks for enjoying the cruise scenery. Ships laundry was very good. Monitors around the ship are annoying they only show location and itinerary of all Silversea ships no navigation data like the other ships. Entertainment and the theatre leaves much to be desired. The theatre does not have reserved space for handicap people and the slope of the floor makes for poor sightlynes from the rear. Seats are also uncomfortable. Cruise Director and his assistant are excellent. Lecturers were good but have been on Silverseas many times and its time for new blood. Destination lecturer was superficial and not always factualy or politically correct. Read Less
3 Helpful Votes
Sail Date: September 2017
we love traveling Silver Seas, but we will not be on the Muse again. same great personal as on the other ships, but could not overcome the size and ship planning. I made my reservation as usual and reserved special dining the nights we ... Read More
we love traveling Silver Seas, but we will not be on the Muse again. same great personal as on the other ships, but could not overcome the size and ship planning. I made my reservation as usual and reserved special dining the nights we wanted it, then I heard though the grapevine when we boarded reservations were needed every night as there was not a general dinning room. the same rumor mill says that is being fixed - we will see... the cabin choice was probable my fault but it was almost as far away from any and all ship board activities as one could be - I was not there for a HIKE - and my wife with limited mobility had sever problems... some of the off-ship opportunities were pretty lame -- one I think they thought came up with after sailing and just winged it with no knowledge of how it would work - and we missed one that may have been good. I still love Silver Seas and will be back on the other ships... Read Less
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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