222 Silversea Silver Muse Cruise Reviews

The itinerary of the three legs was the reason for booking this cruise. We also looked at Regent but Silverseas itinerary was more to our liking. As much as we liked being so catered to, it was hard to socialize with fellow passengers or ... Read More
The itinerary of the three legs was the reason for booking this cruise. We also looked at Regent but Silverseas itinerary was more to our liking. As much as we liked being so catered to, it was hard to socialize with fellow passengers or even to run into them again. I thought the casino left a lot to be desired and didn't have much of a pulse. I personally would like to see maybe more of an "oldies" group in entertainment. Shows that would play the music of the 50 and 60's where we could even dance in the aisle. I love to dance but not necessarily with the young 20 year old singers. Honestly, i thought the food was just so so. What was good was very good, but it was hard to get some plain old home-style soup. We loved the tour guide on the Picasso tour, he was great! The last walking tour we took with actors as the guide was terrible and we took off on our own as well as others we saw. Read Less
Sail Date July 2017
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our ... Read More
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our experience but there were high points and low points. Let me start with the high points. The ship itself is beautiful. We had a Superior Verandah Suite on the ninth deck, and found it to be extremely spacious and well appointed. Our butler, Anand, and our Suite Attendant, Juvei, both went above and beyond to make our journey an extremely pleasant one! They anticipated our needs before we did, and quickly got used to our preferences in terms of how to make the bed, etc. The only issue with our room was that the walls seemed to be paper-thin. We could hear our neighbors’ conversations as if they were sitting right beside us. We could also hear their TV, as if we were watching it. I’ve been on other, older ships (e.g. Wind Star) where the rooms were perfectly silent. I guess this must an engineering flaw. Likewise, the public areas of the ship were beautifully decorated and exceeded our expectations. We enjoyed the Panorama Lounge as well as Dolce Vita the most. We enjoyed our dinners as well and dined at all restaurants. I was clever enough to have made reservations only many months in advance, as many of the smaller restaurants were booked weeks before our departure. Many people were not very pleased with this dining arrangement, but it suited us just fine. Our favorites included Kaiseki, Atlantide, Silver Note, The Grill and Indochine. We also enjoyed pizza at Spaccanapoli, even as a late afternoon snack. Our least favorite was La Terrazza; while the food was delicious (particularly at dinner), the service fell short. Our water was seldom refilled and we had to ask for more water nearly every time we dined there (breakfast, lunch and dinner). In addition, while the pasta served during dinner was superb, I received cold and overcooked pasta during the lunch buffet (from a hot cooking station). For an Italian cruise line, this should be embarrassing. Likewise, La Dame felt short of our expectations. Again, the food was delicious, but in regards to service, it was excellent at first, but when the restaurant grew crowded, we felt ignored. Our wine was not refilled and we had to ask for more. This is not something I would expect from a Relais & Châteaux restaurant, especially one that requires a supplementary surcharge. Giulia, our server at La Dame, however, was a gem; she was excellent and we cannot praise her enough! As for other meals, our first few days we ate breakfast at La Terrazza, which was disappointing in terms of service (as I mentioned above). The food was adequate. We also enjoyed breakfast on our verandah, always delivered exactly on time (as we requested) by our amazing butler. Where we were most disappointed (common to both La Terrazza and in-suite dining) was cooking of eggs. We like soft-boiled eggs, and each and every time we ordered them, they were either overcooked or undercooked. By the standards of Silversea, this small but important detail was very disappointing. Cooking an egg isn’t rocket science! We later discovered breakfast at Atlantide, and I think this turned out to be our favorite. For lunch, we enjoyed Kaiseki the most - the sushi and sashimi prepared by Chef Laurence rivaled that, which we once enjoyed in Japan! We had lunch one time at Atlantide and it was also delicious; we wish we had discovered it sooner. La Terrazza, again, was disappointing. The crew of Silver Muse was for the most part amazing! Almost all crew members were always enthusiastic and did their best to accommodate us. We have become close will many of them. We would especially like to mention Radek, Monica, Nicholas, Joyce, Faye, Fe, Sheiba, Moses, Stallon, Jameer, Giulia (who I already mentioned), San, Jinji, Putu (both of them), Ketut, Gaudi, Rakesh, Sybila, Diana and Mohamed. There are a couple more whose names we could not recall, but as a whole, we were very, very impressed by the crew! We thoroughly enjoyed all the performances by the six members of the Voices of Silversea. Each show was professionally prepared and appropriately timed. We could not be happier with the entertainment they provided. The same goes for DJ Bart, who provided great music during the day, afternoon and evening. Perhaps there was a tad too much Latin music, if I’m being really picky. As for areas of improvement: the pool deck was a nice place to relax after a tiring shore excursion (or after a day of sleeping in!). However, by the early afternoon there were not enough crew members and we had to walk over to the bar to order drinks. For us, this was not a huge inconvenience, but again, Silversea promises upmost luxury, and fell short in this regard. Also, there were no umbrellas on the deck (as on Wind Star) to provide shade, but I suspect this is due to some rule or regulations for a ship of this size. Our first cruise with Silversea was an expedition trip to the Galapagos. I have to say, we both preferred that style of cruising. While we like to dress up, I felt that having to wear a jacket almost every night for dinner to be excessive. When on vacation, I like to feel relaxed and not “stuffy.” I understand that this is a personal preference of ours, and in no way impacted our overall rating of this cruise. In fact, while onboard, we booked an expedition cruise on Silver Cloud to Antarctica! Finally, I would like to commend the captain, staff and crew for the occurrence during a strong storm. We were dining at Silver Note when we felt the ship tip too much. Apparently, the winds were extremely strong and were pushing the ship sideways. We remained calm but were slightly fearful. The captain handled the incident perfectly, quickly changing course into the wind. It’s such a shame that there was so much damage (broken wine bottles, glasses, even an entire wine fridge!), but at least everyone was safe. Additionally, we commend Radek for his calm handling of this scary situation! We’ve never experienced anything like it, and hope that we never do again! We were quite disappointed during disembarkation. While we waited to leave the ship, there was nothing available: no water, coffee, tea, anything. On our prior cruises (Silver Galapagos and Wind Star), there was always plenty of bottled water available and coffee and tea stations were set up for guests to help themselves. Aboard Silver Muse – nothing. One of the crew members who we befriended ran to her cabin to bring us two bottles of water! The disembarkation procedure could for sure be improved. Overall, we very much enjoyed this cruise, especially the ship itself and its crew. Sure, there are a few imperfections to work out, but we will definitely be sailing with Silversea again! We would for sure sail aboard Silver Muse, but have found expedition trips to best suit our interests. Read Less
Sail Date July 2017
Embarkation from the port in Athens was remarkably smooth and fast. We were among the very first passengers there which probably helped. We went to the pool deck for lunch and it wasn't too long before we were allowed to go to our ... Read More
Embarkation from the port in Athens was remarkably smooth and fast. We were among the very first passengers there which probably helped. We went to the pool deck for lunch and it wasn't too long before we were allowed to go to our suite. Luggage took a little while to arrive, but not an unacceptable amount of time. The ship is pristine. Our silver suite on deck 10 was extremely comfortable. A very pleasant sitting room with balcony, bedroom with comfortable bed & beautiful bed linen. A very spacious walk in robe with ample hanging space and hangers plus cupboard space. We had a lot of luggage and were able to unpack and put away everything. The bathroom is beautiful. A seperate toilet, huge shower and spa bath and double sinks in a well equipped vanity. Our butler and cleaner were both lovely people and extremely helpful. I have read a lot of criticism about the lack of a communal dining room on the Muse and also difficulty getting into the restaurants. I can't agree. It was my first cruise so I have no experience of the communal dining room. We only pre booked a restaurant for the first night. After that we would speak to our butler each morning and tell him which restaurant we would like for that evening, it was never a problem. We did dine ashore on a couple of occasions. The service in all the restaurants we tried was excellent and the food very good. The only problem I had was at breakfast in La Terraza where the service was sometimes a bit distracted and haphazard. We spent a lot of time on the pool deck as the weather during our cruise was extremely hot. The pool is beautiful and filled with salt water so there isn't that awful chlorine smell. The service around the pool was excellent and it was great to be able to simply move from your lounge bed to a table for lunch. We didn't take part in any shore excursions. They all started early in the morning and we are not early morning people. We would go ashore when it suited us and either wander around or get a taxi to a specific location. For example on Santorini, I chose a beach which was about 20 minutes in a taxi from the port. It was great, well equipped with waiters providing drinks and food & it was lovely to be able to swim in the Med and we simply told the taxi driver when to return to pick us up & he was there right on time. We did a similar thing when we got to Taormina. We did go to the casino, which is very small but perfectly adequate, but not to any of the after dinner entertainment, it simply didn't appeal to us. I did use the Spa for a facial, massage and manicure. The facial was very disappointing with half hour taken trying to convince me (unsucessfully) to have some extremely expensive anti aging treatments. The massage was excellent, although at the end I was talked into buying several hundred dollars worth of product I really didn't want. I was so relaxed after the massage she could have sold me a house. The manicure was perfectly adequate although expensive compared to what I get in Sydney. Disembarking in Rome was again easy although I must admit I didn't expect to have to leave quite so early (cabin vacated by 8.30am) and having your luggage picked up the night before is a nuisance as all the toiletries you need for the morning plus your nightwear then have to be carried with you. Would I go on the Muse again? Definitely if the itinerary was different. I didn't like the concept of a different port each day. There really is no time for anything but a very superficial look at each destination. If there were fewer ports but several days in each one I would happily travel on this ship again. Read Less
Sail Date July 2017
We selected this ship because of the itinerary and the fact the ship was new. It is underwhelming ship, the decorating was prefabricated a la Mobil home like. The public restrooms were so cheap looking, I hesitated to use them. The decor ... Read More
We selected this ship because of the itinerary and the fact the ship was new. It is underwhelming ship, the decorating was prefabricated a la Mobil home like. The public restrooms were so cheap looking, I hesitated to use them. The decor on the stairwells were ridiculous looking, so skimpy and unimaginative. There was not a nice place to take a photograph. The room was alright, not great. The bathroom had only open shelves, not one drawer and when taking a bath you could see all of the untidy plumbing etc under the sink. The bedroom area and closet had good drawer space but not a smaller drawer for cosmetics. The mirrors are poorly placed so it was impossible to see yourself in the floor length mirror as the bed was right behind you. The shower was all prefab plastic and the one small stainless steel soap holder was open on one end so everything fell out. The shower was rather small and awkward to maneuver. The balcony chairs are so cheap looking and uncomfortable. The railings all look unfinished. The pool area is already dated looking....the chairs were also not comfortable at all. The separate dining areas were a little annoying, always having to check which restaurant at which time, too much work. The restaurants Le dame and Atlantide were fantastic, other restaurants were all mediocre. The only thing nice about Indochine is the name, the food is awful. La tarraza is the Italian restaurant and the menu was a poor selection of food. There was not one veal scallopini dish. I was to,d if I special ordered it that the chef would make it for me and I did so and then they said it was not confirmed and they couldn't prepare it for me. Very sad.... The gym is too small and there is no internet or television service in there. The trainer Rachel is great however. The spa area is also small, however the massage and pedicure I had were very good. The public laundry was too small and had one bad iron and board so close to the wall it was difficult to iron. The positive comments are the staff is superb and extremely attentive. I would never go on a silversea cruise again! The bottom line, the line is lacking an element of class or luxury! Regent, Crystal cruise lines are way above and that's where we will go with from now on... Read Less
Sail Date July 2017
Chose cruise for itinerary. Usually sail with Crystal and I missed them! This ship pretty but staterooms' soundproofing lacking because TVs were in wall. Could hear neighbors' TV right through the wall, Food was not memorable ... Read More
Chose cruise for itinerary. Usually sail with Crystal and I missed them! This ship pretty but staterooms' soundproofing lacking because TVs were in wall. Could hear neighbors' TV right through the wall, Food was not memorable and passengers had no open seating option. Had to reserve every night--earliest was a 7 p.m. reservation. One show each night at 9:45 or 10 p.m. --not good for those passengers who go to bed before midnight. Tiny library. Service was excellent. Scenery and excursions very enjoyable. Went a day early to Athens. Very nice hotel stay with concierge level upgrade. Enjoyed Silversea's provision for business class flights. Traveled by myself as I usually do and encountered some staff who did not react as I would have expected. Given my experience, I doubt I will be taking another cruise with Silversea. I have conveyed everything I have said here in my surveys on the ship and in conversations with staff on board so nothing in this review should surprise them. Missed having lectures to prepare for port visits. Great fitness option Read Less
Sail Date July 2017
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely ... Read More
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely slow, once we had to wait 1 hour between our soup and main dish at Indochine, The waiter was very ashamed of the situation but that is not an excuse.) There seemed to be a lot of excuses actually, like that the ship was new, that should not be an excuse. Lots of guest had complaints, one even talked about sending a letter with his attorney (a little excessive for my taste, but he had a plumbing problem so how could I know his experience.) Service at the pool terrible, Nobody was capable of spreading a towel on our daybeds, which is expected at luxury hotels and cruises. This is nos Carnival... The food was great, the wine was great, the boat beautiful, but it is really a shame that the service was so bad. Its not even an issue of attitude (other that the pool), it seems to be an issue of motivation, training, supervision or something like that. We stayed in a large room (Silver Suite), so you would expect that they pay the same or better attention to us, but sometimes it even seemed that because we where young, they seemed to be less interested in us (My wife and I are 32). Jacuzzi stopped working, we reported it, supposedly fixed, but never worked again, got tired of reporting it. Too bad... Read Less
Sail Date July 2017
The ship is new & beautiful, & the staterooms are terrific. All the ports of call were excellent, & the people working on the ship were great. The shore excursions that we took were, for the most part, excellent. We ... Read More
The ship is new & beautiful, & the staterooms are terrific. All the ports of call were excellent, & the people working on the ship were great. The shore excursions that we took were, for the most part, excellent. We especially liked the Opera nights, & we really enjoyed the late night dancing up in the Panorama lounge. The decision to spread the dining between multiple restaurants was effective in making the ship appear less large, but it also was a barrier to meeting people & forming new friendships. The reservation system was confusing & cumbersome, as was having different dress codes for each place. The exercise facility is entirely too small & has average equipment. The need to pre-order certain types of alcoholic beverages before starting the cruise or not to have them be available is also not well done. We were not used to a high-end hospitality business telling us that they could not get us what we wanted. We loved many aspects of the cruise, but we would not sail on this ship again. Read Less
Sail Date July 2017
We have thoroughly enjoyed all our prior silversea cruises. We wanted to experience the new ship, the silver muse and we also loved the itinerary. As expected the staff could not have been more helpful, supportive, courteous, and ... Read More
We have thoroughly enjoyed all our prior silversea cruises. We wanted to experience the new ship, the silver muse and we also loved the itinerary. As expected the staff could not have been more helpful, supportive, courteous, and knowledgeable. They quickly knew our routines, our likes and dislikes and made every effort to insure our complete satisfaction with our cruise experience. Both the embarkation and disembarkation could not have better better organized or run more smoothly. The variety of restaurants was a highlight, although we did miss have a 'regular dinning room'. The addition of atlantide (especially atlantide and sebastian), the sushi restaurant, indochine, blue note, and the pizza and gelato restaurants were a big plus. Moving away from a shipwide dress code was a plus for us. On vacation we would really prefer business casual at all restaurants. We missed having a port expert onboard, explaining in detail the highlights of the upcoming destination. In the past we found his advice and suggestions very helpful in our shore explorations. We look forward to our our voyage... Barbados in December, and hopefully a return to the muse in the future. Read Less
Sail Date July 2017
I would say the service on this ship was more on par with a Carnival or below cruise line. Not what I had expected for a "luxury" cruise liner. Cabins and restaurants were always hot leading to many sleepless nights and sweaty ... Read More
I would say the service on this ship was more on par with a Carnival or below cruise line. Not what I had expected for a "luxury" cruise liner. Cabins and restaurants were always hot leading to many sleepless nights and sweaty dinners in a coat. The menu selections were very limited and never changed. After 12 days the attitude changed from where do we get to eat from where do we have to eat at tonight. "All Inclusive" doesn't extend to the wifi which is an additional $350 for speeds reminiscent of old dial up modems and to add insult to injury you and your suite mate can not share this connection. If my wife and I wanted to get on at the same time it would have been another $350. You are automatically billed for charity donations without being asked if you would like to opt in. Service is very slow in all of the restaurants and pool side. My drinks regularly sat empty on the table and I had to flag down servers in order to get a refill. Heading up to the pool we ended up just walking over to the bar to get drinks rather than waiting on any staff to serve us as it would take 10-20 minutes. Room Service times ranged from 30 minutes to 2.5 hours depending on the time of day. Shore excursions were very limited and did not have anything that might be thought of as adventurous. We ended up looking for shore excursions from other vendors outside of the cruise line. Read Less
Sail Date July 2017
We loved experiencing the beautiful new ship, Silver Muse. We liked the variety of restaurants but there was confusion about reservations wish made it hard to plan ahead with fellow travelers. We did not know the dress code of the ... Read More
We loved experiencing the beautiful new ship, Silver Muse. We liked the variety of restaurants but there was confusion about reservations wish made it hard to plan ahead with fellow travelers. We did not know the dress code of the various venues when we were reserving on line 90 days out from the cruise. Our favorite restaurant was Atlantide which turned out to be formal attire It was great to finally see the Dalmatian Coast. This cruise stopped in great ports. The Evening at Ephesus was very special with an excellent chamber orchestra playing against the lighted back drop of the Ephesus Library. As always on Silver seas, the staff was friendly and attentive. There were more children and families than we have experienced in the past. It changed the atmosphere of the pool area, particularly in the early evening when diners were wanting to experience the "Hot Rocks" venue. Read Less
Sail Date July 2017
This cruise is very nice especially if you have never visited the listed destinations. The dining in "theme" restaurants is a new SilverSea idea, but there are only 5 to choose from, and two require at all times, in the evening, ... Read More
This cruise is very nice especially if you have never visited the listed destinations. The dining in "theme" restaurants is a new SilverSea idea, but there are only 5 to choose from, and two require at all times, in the evening, formal dress, while the other 3 require informal dress. Our preference would be less formal and informal dress nights and more "elegant casual" nights. The food in Indochine was too spicy overall for us. The meats in all the restaurants bordered on edible and were not served hot, juicy or tasty. We were somewhat disappointed with the dinner dining overall. Salads were limited! Appetizers were pretty good! The sushi was sometimes sloppily presented, but tasty. La Dame was the best restaurant on the ship and consistently better than the rest. La Terrazza served great lunch buffets, but their evening fare of pasta undercooked pasta floating in unappetizing sauces was off-putting. The seating creates a noisy "cafeteria" style of dining. Most of our excursions were very good. In Ravenna, the 2+ mile downtown walk to see mosaics in the churches and monastery is tedious. The half-day excursions may include lots of walking without much historical information due to the fast walking pace, and then drop & shop at the end. The off the road excursion jeep safari on Hvar was great! Kotor is always magical! The ruins at Ephesus are a must see. Be sure to do the day excursion to really enjoy these ruins and excavations! Rhodes was interesting in the context of its past WWII history and Olympia was a nice site to visit. Santorini is a lovely island as were the other Greek islands we visited. Athens was wonderful and we stayed two days extra to do the Acropolis. The Acropolis Museum is a must do experience if you stay a day longer. The museum's design and presentation of the history and artifacts of the Acropolis are A+. This cruise was enjoyable and relaxing! SilverSea might want to tweak its dining room concepts and the over use of formal dress for dining. We could eliminate one suitcase at least. The ship is very well run, pristine clean, and the service and management personnel are fantastic! Our excursions were well co-ordinated by ship personnel. Some ship personnel are selected to go with group tours, which we liked, to make sure we were OK and stayed together, when required. SilverSea is tops in its management and service personnel. We would certainly sail again on SilverSea. This was our third cruise on SilverSea and I'm sure we will be back for more. We would highly recommend you try a SilverSea cruise! You will love their ships, personnel, and itineraries. Read Less
Sail Date July 2017
We were first time cruisers and chose Silversea based on the recomendation of a friend who was an avid cruiser. Prior to the cruise, we did some research and therefore knew that Silver Muse was the newest addition to Silversea and also its ... Read More
We were first time cruisers and chose Silversea based on the recomendation of a friend who was an avid cruiser. Prior to the cruise, we did some research and therefore knew that Silver Muse was the newest addition to Silversea and also its largest capacity ship. Overall, the experience was great! We particularly liked the sense of space on the ship - it never felt crowded. The service, especially our butler Rahul, was overall excellent. He took care of our needs, including changing a restaurant reservation for us, making sure we had our requested snacks to take on our excursions, and took care of some concerns we had with the room. This excellent service extended to most of the wait staff that we met. We had a few favourite waiters with whom we had some interesting conversations. We loved the layout and space in the cabin, and the balcony. There were just two issues. One, in common with many other comments we found in the forums, is that the soundproofing in the room needs to be improved. We found that even with our TV on normal volume, it could be heard in the next room and it was disturbing our neighbors especially late at night. Another issue was the difficulty in adjusting the water temperature in the shower and keeping it constant. After complaining to our butler, it was fixed to a large extent although it was still occasionally inconsistent. It was a minor annoyance. We loved that there was a jogging track on Deck 11, and we also liked the fitness centre which we felt was appropriately sized and equipped. Overall, the food quality was excellent. We liked the choices at breakfast at La Terazza. As we usually had an early excursion, we chose to have the quicker option of eating at La Terazza or pre-ordering breakfast to be delivered to our room. It was great to go out for a jog and then to the gym then return to the room to find breakfast ready! We knew about the reservation system for dinner and we pre-booked all our dinners online before the cruise. We have read many adverse comments about the lack of open seating for dinner at a main dining room, and the need to pre-book and therefore you could not easily get together with new friends for dinner. We can see why that can be a problem, although we were happy with the reservation system generally. After cooking our own food at Hot Rocks, we decided that we did not fancy the food and ask our butler Rahul to help change a second reservation at Hot Rocks to our favourite Italian restaurant La Terazza which was done. We also did not feel that the Japanese restaurant Kaiseki was to our expected standard. Otherwise, the other restaurants Atlantide, Silver Notes and La Dame were of a high standard. We also loved the pizza at Spaccanoli - and it was our go to place for a late afternoon bite. Overall, we were happy with the dining experience and service, but can see why some cruisers were not happy that there was not a main dining room concept. Given the level of unhappiness, we would not be surprised if there are some changes to Silver Muse dining in the near future. We took many of the shore excursions with Silversea. Generally, we felt the travel agents chosen by Silversea were of a high standard. Overall, we are very happy with our first cruise with Silversea and will go with them again. We may try one of their smaller ships to see if it is a different experience, but in the end, an interesting itinerary is the most important. Our Rome to Venice cruise taking in parts of Sicily, Malta, Greece, Montenegro, Croatia, Slovenia and of course beautiful Venice with many interesting places we had never been to have converted us reluctant first time cruisers to believers in the concept. Read Less
Sail Date June 2017
While not completely awful, I don't think any of us would ever go on a Silversea cruise again. It was totally unorganized with management not really knowing how to do anything. Reception gave varying answers to the same questions, ... Read More
While not completely awful, I don't think any of us would ever go on a Silversea cruise again. It was totally unorganized with management not really knowing how to do anything. Reception gave varying answers to the same questions, sometimes giving totally wrong information in the first place. Excursion desk had all our excursions wrong and blamed us for booking them incorrectly instead of taking responsibility for their mix up (I overheard multiple guests complaining about this same thing). Guest Relations Manager is pretty useless, not sure what she's there for since she doesn't respond to anything. Wait staff in all the restaurants, butlers and maids were great though! Having all the different restaurants on board is certainly ambitious, however food quality suffers. You also have to book dinner reservations prior to cruising, otherwise you stand in line after embarkation for an hour, trying to make last minute reservations for the entire 2 week trip... as in, you have to tell them where and when you want to eat for each day. If you try to make a reservation at any of the restaurants the day of, well, you'll get a table at 930pm. There's no walk in, casual, buffet style dinner restaurant which is unfortunate. Rooms are comfortable but deluxe verandas have their TVs mounted on the same wall (just opposite side) of your neighbors bedroom wall. Lots of complaints about noise transference between these rooms. Minimal noise transference between floors. Brother got locked in his room for several hours because the door was jammed. Staff hinted that this happens pretty often, but didn't seem too concerned about it. Seems like a HUGE safety concern especially since he only noticed the jammed door in the morning. If there had been a fire at night and he couldn't get out?? .... Silverseas advertises itself as an "ultra luxury" cruise company. However, on Silvermuse, you're 1 of 600 guests and you're usually treated as such. The day you disembark, a few hours later, a new group of 600 come aboard. You can tell that a lot of the staff, particularly at reception and the excursions desk are tired and worn out and couldn't care less about the guests. Instead of "ultra luxury," Silver Muse seems to be more mass market with a focus on quick turnaround, than anything else. So disappointing since we had such a fabulous time on our first Silversea cruise a few years ago. Read Less
Sail Date June 2017
Chose the trip as we had not visited some of the destinations and the new ship. The embarkation and disembarkation were as expected top class. For the first time on a silversea cruise never saw a senior officer. Apart from the ... Read More
Chose the trip as we had not visited some of the destinations and the new ship. The embarkation and disembarkation were as expected top class. For the first time on a silversea cruise never saw a senior officer. Apart from the ship director when i asked to see him.privately to make some constructive criticism.. Found the entertainment/cruise director notable by his absence during cocktail hour and if he did go into the panorama loung just ignored us but talked to perhaps two tables. Other senior officers were also notable by their absence. Unfortunately for the first time we foumd them arrogant. Dress code. The information given to us pre cruise was poor, and the new dining concept left alot to be desired both as to dress code and the ease of making reservations, or trying to change. Eat in your room because we cannot accoddodate you is not good enough even if one is on waiting list and eventually one does get a table. Food was however up to expectations in all areas. As usual there were some outstanding crew members expecialy gilbert and sebastian. The head in la terraza needs a lot of training as to how to deal with a customer. There was general discontent with other guests i came into contact during the trip re the dining concept. THE MAIN LOUNGE , ART LOUNGE AND THE BAR ON THE 11TH FLOOR DID NOT APPEAR TO BE WELL USED, AND DECK 5 LOUNGE was so lacking in atmosphere and far too large for a size of this ship. Service in cabin panorama lounge with pavan,and colleagues, and the grill on deck 10 was first class,, gaudi being excetpitional. Excursion offerings were not used as a late decision resulted in us making private arrangements in general. Ports of call were exactly as we expected and pleased that we were able to visit some new areas. Entertainment was acceptable. SLIGHTLY DISAPPOINTED, AND I DO NOT THINK I WOULD GO ON THE MUSE AGAIN, BUT GO BACK TO THE CLOUD AND THE SPIRIT OR TRY , FOR THE FIRST TIME AN ALTERNATIVE CRUISE LINE, This ship needs to be re evaluated by management, . Read Less
Sail Date June 2017
I have cruised this line multiple times but I believe this might be our last experience with them. None of this criticism is meant in any way to detract from the kindness of the staff who were, by and large, lovely. On all of our SS ... Read More
I have cruised this line multiple times but I believe this might be our last experience with them. None of this criticism is meant in any way to detract from the kindness of the staff who were, by and large, lovely. On all of our SS cruises, we have found the reception staff to be a little snooty but the waiters, pool attendants, boatsmen, etc are nice people trying to please a demanding clientele. Let's start with the pros because I do want to give credit where credit is due. The ship is new and it is spotless. The swimming pool is a good-sized saltwater pool. The ship is large enough where one can always find a private area on deck or in a lounge to just chill out. There were an adequate number of bars and lounges. Both our Butler and the individual who took care of our suite were excellent. The suite itself is beautifully designed. The bathroom was large. The suite itself is significantly larger than those that we've experienced on the other ships. Verandas had chairs with ottomans which was a nice touch. Embarkation in Rome and disembarkation in Venice were perfect. The itinerary was quite interesting with stops in Malta, Croatia, Slovenia and Montenegro. All of these places are worth visiting. Dubrovnik was a wash because of some rough seas necessitating that we tender away from the old port. The process to get from the ship into the town itself was cumbersome. I guess that's not the cruise line's fault. This problem and the crowds made it practically impossible to enjoy Dubrovnik which we had been looking forward to as a high point of the trip. I did several excursions which were very nice for the most part. I found the excursions to be somewhat expensive, however and I feel that they should be in included in the price of the cruise as they are on some other lines. Speaking of things which should be included, it was over $200 charge for Internet use. I think that's shoddy when one has spent tens of thousands of dollars for a cruise fare. Ditto for the airport transfers. The real problem on this cruise was the food. We had several meals that were borderline inedible. Neither of the headwaiters nor the maître d' inquired at the end of our meals why we did not eat anything. Even when the meals were edible, the food was quite bland perhaps purposefully to suit the palates of the mostly older crowd who uses this line. The up charge of $60 per person for the Kaiseki Japanese restaurant was extreme with no price quality ratio. The flagship Atlantide restaurant was was several notches below a Mortons or Ruth Chris. La Terrazza, the Italian spot couldn't compete with most successful Italian restaurants in large American cities. This was astounding since this is an Italian cruise line. Their Asian restaurant Indochine was the one bright spot. By its nature, the food was nicely seasoned and flavorful in this venue. The menu was limited however. The Grill beside the pool was OK but, truly, I don't have to shell out thousands to cook my own steak. The pizza place was pretty good but the canned mushrooms on one of the pies was an unpleasant surprise. Maybe I'm expecting too much on a ship that only gets provisioned at the beginning. Again, I can get similar or better pizza in my city. Many passengers were grumbling that there was no open seating restaurant on this ship. Another peccadillo was that the dress code is determined by which restaurant one is visiting- not by the day. My personal opinion is that the days of formal attire are fading as a somewhat younger clientele replaces the old guard. Who really wants to put on an evening gown and a tux when it's 90° outside.? If there is to be a dress code, however, it should be enforced. We noted many people in formal venues dressed resort casual to the point that we felt overdresssed by simply observing the dress code. Please note that the evening menus never change in any of the restaurants which made things repetitive and quite frankly boring from a culinary standpoint. About the "included" still wines- I googled the labels and they ranged in price from $9 to $16. I'm not saying that one can't get a palatable wine for those prices but, I'm a wine drinker and I found their selections to be uninspired. Lastly, I found the entertainment to be lacking. I think some of the kids had nice voices and were really nice people, but very little production effort was expended. Their act also got a little stale about half way through. No high tea in the afternoon like they have on other ships. No coffee available until 6:30. In the past, at least once during a voyage, canapés with caviar were delivered to the suite. That's also gone. These things seem minor but they all added up. For what one pays per diem on this ship, one could check into a Four Seasons, and eat at good restaurants twice a day and have a better overall quality experience. Of course, the cruise format enables one to get a great overview of a given region that would be hard to do otherwise. Based on my discussions with other, veteran cruisers, some of the other "luxury" lines might be a consideration for future cruises. Read Less
Sail Date June 2017
We've cruised the Med/Adriatic before, but this was our first time on Silversea. We booked the newest ship, The Muse, because we wanted the most modern amenities and experience. I'd say we got those mostly. When we arrived, ... Read More
We've cruised the Med/Adriatic before, but this was our first time on Silversea. We booked the newest ship, The Muse, because we wanted the most modern amenities and experience. I'd say we got those mostly. When we arrived, the ship still had that 'new ship' smell....*ahhhh*... but unfortunately so did some of the service and processes. They still need to work some bugs out, but that's to be expected. The ship is lovely and modern. The rooms were a perfect size - we never felt cramped or on top of each other, and it included a nice walk-in closet and sizeable bathroom with both shower and tub. (Although we felt the tub could go, possibly freeing up the space for a double sink setup, which would have been preferred.). The public areas are beautiful and comfortable, and with only 600 passengers on the ship, they were almost never crowded. Even though the ship was full, we didn't actually see many people, outside of the pool deck or meals. The pool was never overcrowded - there were always chairs available and wait staff was plentiful. Lines to board tenders were never long, coming or going. It was a nice ship-to-crowd size overall, but there were a few things that were a bit tight - the gym, for example, was nicely appointed but too small and crowded most days. Several of us tried the spa. It was nice, but I felt that the staff was young and green in many cases, and there was an overt push to sell some of the more expensive treatments - things I would never trust to a green staffer on a cruise ship. As expected, services were overpriced...way overpriced...vs. what one would pay onshore. So I personally limited my use of it. Some in my party, however, felt that the massage therapists were excellent. Their only complaint was a flaw in the ship design, which put deck furniture constantly being moved around just above the massage room, making too much noise for it to be a relaxing experience. Food was good...sometimes great, depending. What we didn't care for was the fact that no main dining room exists. To eat in any of the restaurants, we had to make reservations, and if we did not plan ahead, we had to take whatever was available. We never actually made it to the 'upgrade' eateries because we could not get a reservation. We did have the option of ordering the room service menu either in our room or to be delivered to most any area of the ship. That was a good option and we took it several times, but the room service menu got a bit tired after 3-4 times of using it. And it was clear that the process of ordering that way threw the staff off a bit. Suggestion to Silversea: repurpose one of your dining venues to be available as a main dining room where people can just casually go anytime. We spent most of our days out and about onshore, and the last thing we wanted to do was be on a time schedule to make a dinner reservation. It would have been nice to have a casual buffet option available to us after 6pm. Yes, there is the room service option, but we were traveling with 2 other couples, and that didn't work well for group dining. We often preferred dining onshore with local cuisine and did that where we could instead. What could keep us from returning to Silversea (in addition to the annoying dining issue) was the dress code. Stuffy and inconvenient. While I understand that some people enjoy getting dressed up for dinner...guess what... a lot of us don't. And we didn't have much of an option on that. After spending all day on a shore excursion, nobody wanted to have to get dressed up to go eat. And dress code did not allow people to even walk around the ship in casual attire after 6pm. The men in our group were often in shorts on shore trips (it was 90+ degrees most days), and upon returning to the ship, they were expected to change into long pants (and often dinner jackets) to go to any public place on the ship. Whut??? Really??? It either kept us in our rooms or had us trying to sneak to an outer deck for a nightcap and a cigar. Often, we ate dinner onshore and returned to the ship at 10pm, so when we hit the boat, we were technically in violation of the dress code just returning to our rooms. Several times we were 'corrected' by the staff...to which we complied...but why did we need to worry about that? We were all in 'resort casual' attire that would have been acceptable anywhere, except this ship. At this price point, there is little worry about people dessing poorly if left to their own choices. This policy should be reviewed by Silversea, as we heard a lot of passengers remark negatively about it. A nice thing about Silversea is that each suite gets a butler who is at your disposal for help with most anything. While our butler was good and mostly responsive, we felt that she probably had too many cabins assigned to her to be very effective. Several times we requested something, she forgot about it. I don't feel it was intentional or incompetence; it seemed that she was just very busy with too many requests. It kept the service from being 'exceptional' and sometimes even from being 'adequate'. Also, our fellow traveling partners had a different level of service from their butler, not nearly as good as ours. So it seems that perhaps training is inconsistent and service level depends on who you get. I felt this way across the ship - in some areas, service staff seemed very green and task-oriented. Rather than focusing on what they could do to enhance the customer experience, they often behaved as if they had a short set of rules to follow and had no flexibility in them. Again, likely a training issue and inexperienced staff learning processes on a new ship. Bugs to work out. One small thing to note on this partcular occasion - we took this trip to celebrate a milestone birthday for someone in my group. My travel agent shared after the cruise that she had arranged for a small birthday celebration for us while on the ship, but it never happened. So something got dropped somewhere. In addition, we were told to get our room beverage request into SS prior to sailing. We did, but almost none of us ended up with what we requested and got things we didn't. There seemed to be confusion about small details like that. Again, bugs. Overall, it was a good cruise, although the itinerary could have used some work. For example, we spent 2 days in Malta, which was overkill; we spent 5 hours in Corfu, which was 5 hours too much. We stopped in Dubrovnik which was so overcrowded with cruise ships, we could do almost nothing onshore. Would have preferred Split. And we went to Sibenik, which was nice but very very quiet. And there was no 'at sea' day, which always provides a nice break from the onshore rush. We'll be more careful about the itinerary we pick next time, but I hope SS reviews it as well. The nice thing is that the smaller ship can get into ports that many can't..so why stop in places where 7 or 8 other ships full of thousands of people already are? Just skip those. I guess one of the biggest 'a-ha moments' we had on this cruise was that upon arriving on the ship, we immediately understood the 'Silver' in 'Silversea'. The crowd was pretty senior, probably a bit too senior for us. While we aren't youngsters, we have way more energy than the majority of people on the ship. It was very quiet at night. Many people dined very early and then disappeared. It just felt like the demographic was too old for us. Suggest you consider that when selecting your cruise. It makes for a different experience. For sure. Overall, not sure we will sail with them again. If they fix the dress code and main dining room items, we would consider it. Those two things eroded our experience, as they were things that affected us daily. They're easy to fix, so I am hopeful they will do that. If you like formality and structure in your vacation, this would be the cruise for you. Happy sailing! Read Less
Sail Date June 2017
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the ... Read More
The standout of Silver Muse was the room and most of the waitstaff. We had the Silver Suite on the 10th floor and it was very spacious. It could easily accommodate 3 people if you had a child traveling with you. Our butler, maid and the waitstaff in many of the restaurants were excellent. You could tell that they were really trying to make you feel welcome and to anticipate your needs. Silver Muse fell short (in fact, fell straight on its face) with the reception staff, excursion staff and some of the management staff in the restaurants. The reception staff was like a group of chickens running around without their heads. No one had the answer to anything and when problems arose and they said they'd "take care of it," that actually meant "no one will do anything about this and you'll have to come back and talk to us 3 more times before we remember to do something." The woman with curly hair at the excursion desk was absolutely horrid to deal with. Impatient, extremely rude and very sharp, I heard her scold many of the guests asking for help with their bookings.* I'm an easy going guy and generally let things slide, but this woman should be fired. Or, at the very least, be reassigned to a job where she doesn't have to talk to staff. The same goes for the head chef of the pizza restaurant. He was very stuck up and rude about how he cooks his pizza and absolutely refused to make custom adjustments as "the food quality would suffer" and that adding certain ingredients was "incorrect." Sorry, but if I want something cooked on my pizza, and it's available in your kitchen, AND I had it done yesterday with no problems, then what's the big deal? Being scolded that my "taste" was incorrect was absurd. He was very rude and I couldn't believe the way he spoke to us. Excursions were OK, but timing needs to be thought out better. More accurate descriptions of port would be helpful as well. The food quality should be improved too. In room dining menu should be expanded as well. Fairly small selection and I was especially surprised at the lack of options for dessert. Read some of the other reviews to get a feel for how stupid the reservation system was... Overall, the trip was OK, but for the amount paid and the service we received, I would definitely NOT going on another Silversea Cruise again. *** TIP: Make sure you have a printout of all the excursions that you prebook on MySilversea because they will screw up your bookings and claim that you didn't book things correctly and then they'll say it's all your fault. Be prepared with a printout to prove you booked things correctly. Read Less
Sail Date June 2017
The restaurant policies are a Joke There are only 2 out of the 7 restaurants that are casual, meaning no jacket for men I was required to wear a jacket to dinner in the other restaurants only to see many of the guests putting their ... Read More
The restaurant policies are a Joke There are only 2 out of the 7 restaurants that are casual, meaning no jacket for men I was required to wear a jacket to dinner in the other restaurants only to see many of the guests putting their jackets on the back of their chairs. They would not let me into the restaurants without wearing a jacket. The reservation policy for the meals was a joke, if you wanted to change a dinner reservation, you were put on a request list and only informed shortly before dinner whether they were confirmed. The food was just ok, in several of the venues the menu was very limited In 2 of the restaurants we had to pay a $60 per person extra to dine there I think this is outrageous, I do not mind paying top dollar for the cruise, but DO NOT NICKEL AND DIME ME if I want to eat in any of the restaurants . I am gluten free, and on the 5th day of a 12 day cruise they ran out of gluten free bread, I requested more and they were never able to accommodate me even though we stopped in new ports. Very Poor planning for an experienced Cruise line The wifi (free for on hour a day is a joke, All other luxury cruise lines offer unlimited wifi To pay extra per day or per trip is an insult The one Positive was the entertainment which was excellent Overall the ship is well laid out and is comfortable for the most part, but I would not recommend this ship until they recognize the problems Read Less
Sail Date June 2017
We normally cruise with Crystal or Seabourn. First time on Silversea and it could be our last. Was excited to try new ship, the Muse, with new concept. But, Silversea has tried to think outside the box and modernize cruising, and instead ... Read More
We normally cruise with Crystal or Seabourn. First time on Silversea and it could be our last. Was excited to try new ship, the Muse, with new concept. But, Silversea has tried to think outside the box and modernize cruising, and instead has boxed passengers into a rigid, user unfriendly experience. No dining room. "Eight" restaurants on board. Rules demand you make reservations prior to dining. Those in the know booked prior to departure which led to a mad scramble to get a table once on board. Also, there are no set formal nights, but dress code is based on which restaurant you are eating in, with some requiring formal wear, some jackets for men, etc. With very strict dress codes per restaurant, careful planning was neccesary to figure out your dining each evening. It was normal to get in an elevator and someone would say, " I know where you are eating tonight", because you would be dressed in an evening gown. Just strange. There are four main restaurants on Deck Four, but for some inexplicable reason, the restrooms on this floor only have a single stall each! Food and service was inconsisent. Staff very nice and friendly, but struggling with unusual processes. At the very least they need more training. Trying to get a cup of coffee at breakfast was an ordeal since waiters have to line up at espresso/cappucino machine in tight quarters. No passenger omelet/egg station. You must order from waiter who has to go wait in line for you. Silly, useless, waste of time decisions. Entertainment was a joke. Singers are lovely young people of very limited talent, who try valiently to bring outdated shows with old fashioned staging to life. DJ Bart plays music from the first half of last century or some obscure music you can't dance to at all. Also, many small children, under the age of 7, were allowed to run wild on the dance floor most nights until almost midnight. Most adults would not dance while they were there. Management on all levels was alerted to the problem but nothing was done. Some public areas are so poorly designed they make you shake your head in wonder. Cabin is spacious, but walls are thin and there are numerous design flaws which makes the passenger experience harder than necessary. Silversea has spent a lot of money on showy, splashy brag worthy items, but apparently not a lot to model the cabin or ship experience to passengers before bringing it online. For this kind of money, I shouldn't feel disgruntled on a daily basis. I have a feeling there will be big changes on board The Muse very soon. Changes should start with an attitude adjustment. Smugness doesn't get rewarded. Read Less
Sail Date June 2017
We left the Silver Spirit last year with a feeling of elation but I am afraid that the same feeling was not there with the Silver Muse. As usual the cabin and staff were excellent but the dining arrangements were terrible. Due to the fact ... Read More
We left the Silver Spirit last year with a feeling of elation but I am afraid that the same feeling was not there with the Silver Muse. As usual the cabin and staff were excellent but the dining arrangements were terrible. Due to the fact that all restaurants had to be booked pre cruise it was impossible for us as a couple to dine with other guests. Breakfast and lunch was of the standard that we expect but dinner left much to be desired. There was no change of menu during the whole of the 12 days and I do not consider a breadcrumb coated veal cutlet served on a bed of mashed potato to be a gourmet meal. Where was the garnish and the vegetables? Where was the bar that served cocktails and nibbles to all the guests pre dinner. How often do you attend a cocktail party in a theatre where everyone is sitting down. There was a large space near reception that could have been used for both of these occasions but it would need to be brightened up from its dull browns. The other irritation was the number of children who tried to take over the pool, running and jumping in whilst their parents ingnored their bad behaviour. Overall we did enjoy the cruise but we would not travel on Silver Muse again. We are obviously not the type of guest that Silversea are looking for. Read Less
Sail Date June 2017
Silver Muse was a brand new cruise ship first set sail in April 2017. It was the main reason we signed up for this journey. Externally, the ship is an impressive vessel. Internally, it didn't give an impression of a brand new ... Read More
Silver Muse was a brand new cruise ship first set sail in April 2017. It was the main reason we signed up for this journey. Externally, the ship is an impressive vessel. Internally, it didn't give an impression of a brand new ship, in terms of design, decoration, materials used and furniture. It looks 'old', not a trace of plushness. The quality of the staff was uneven. While our cabin butler and suite attendant were politeand efficient, the staffs at the F & B outlets was uneven and left us with an impression of disorganised and undertrained. Some even have difficulties in communicate in English. Managers at some high-end restaurants were not guest-friendly and approachable. They would have to be told in order to squeeze out some warmth. The price we paid for this cruise was 'all inclusive'- food, drinks, wine, liquor and gratuity for the services. In terms of food and drinks, you always have to ask, meaning it will not be offered to you automatically. For example: 1. Upon checking into the cabin, some guests were offered champagne. The rest you'll have to ask. 2. All F &B outlets will offer the guests its own open bottles of flat or sparkling(hardly) water. Other name brands, you'll have to ask, every time. 3. White and red wine of a few brands will be offered at each venue. Guests can request for other brands subject to availability, or pay for more premium wine. (we're not connoisseurs, but found most wine offered disappointing, considering the good quality wine in Europe at a most reasonable prices). Following is our review of the restaurants: 1. Atlantide serves meat and seafood. Steaks were good, some tender and juicy e.g. filet magnon pending nights. Grilled Mediterranean Sea Bream recommended by the waitress was dry and flavourless. 2. La Terrazza serves Italian buffet breakfast and lunch and a la carte for dinner. Buffets were sumptuous with good salad, cold items, sushi and sashimi. Overall rating is above average. 3. Indochine(a Vietnamese name) serves South East Asian cuisine including Thai and Indian. We only tried once for dinner. The sampler starter with 2 other items were disappointing and unauthentic. The chicken curry and prawn were okay taste-wise but poorly presented. Overall rating is below average. 4. Kaiseki serves sushi/sashimi for lunch and teppanyaki for dinner(at usd60 per head). We only tried once for lunch with a total 6-7 guests including us. The Filipino chef rushed around with most servings already prepared. It seemed his knife badly needed sharpening. All salmon sashimi pieces were cut jagged. Frankly this chef is not qualified as a sushi chef. Overall rating is below average. 5. Siver Note serves 'revamped' Tapa cuisine but most did not looked or could be calledTapas. The signature starter was 'Beehives' with a large plate with 'indentations' filled with dollar-sized bits of prepared food or 'slurps'. Some was overtly spicy. Out ladies hated it. The lobsters were mushy and my octopus dish was unimpressive. The saving grace was an excellent jazz duo who entertained guests into late night. Overall rating is below average. 6. The Grill and Spaccanapoli are actually one restaurant located on 2 levels by the poolside. The Grill serves steaks and seafood cooked on sizzling hot stones in frontof the sit-down guests during dinner and light lunch with grilled fish, paella or roast-of-the-day while Spaccanapoli serves pizzas on the upper deck with limited seatings. By far the Grill was the best on board restaurant which served better cooked, better quality steaks and seafood than other more formal and higher-end restaurants below with an efficient manager and energetic serving staff. Overall rating is very good! 7. La Dome serves French fare and costs usd60 per head, open only for dinner. The restaurant was hard to book. The manager was most inapproachable and unfriendly. We managed to pull some strings for a dinner booking prior to the end of our cruise. Due to our displeasure with the treatment by the manager who was replaced by a Portugese national manager who provided us with one of the most satisfying dinner (with wine pairing) on board. Overall rating(food and service) is excellent. Following is our impressions on our cabin(849): The cabin was smaller than described in the brochure. Good-sized walk-in closet with ample closet space, drawers and safe. Sleeping area is separated with curtains from sitting area. There were 2 hard-to-find TVs hidden behind the mirror wall, one for watching from bedand the other from sitting area. Day light from the balcony and evening interior lighting made viewing quality diminished. TV sound system was poor. The sound insulation of the party wall behind the TVs was seriously inadequate. We could hear the sound of TV from our next cabin whenever it was on. Assigned butler and suite attendant tidied up the cabin twice a day with fresh bed linen replaced. Cabin balcony is of good-size with chairs, footrests and a small round low table. Luggage space was designed to be stowed away under the bed(s). Not enough space was allowed for luggage racks although 2 were provided. Bathroom is equipped with a single lavatory, a tub, a shower stall and an airplane-type water-less water closet which let out loud noise whenever used during day or night. Shower stall is equipped with both overhead rain-shower and regular shower head. A flip of the shower lever, one could get a headful of wet hair! It was set that way. One must remember to quickly pull the lever to change into shower head mode. Often there was residual water dripping from the rain shower head which could be annoying. The engineering staff seemed unable to fix it. The interior space of the shower stall is barely adequate for managing a 5' 10"/1.75m, 150 lb/69kg male. There was no wall-mounted make-up mirror provided in the bathroom. A rectangular concave mirror was placed on the lavatory counter. My wife sat on the side of the tub to do her make-up, the only way to use that mirror. Bathrobes were from Etro, but too small even for my size. The robe fabric was too hard and uncomfortable to wear despite the nice design and good quality. Bathroom amenities including shampoo, conditioner and shower gel were from Bvgari, in regular plastic bottles in green colour. Bottle sizes were good to last several days andnot replace daily. We also experienced a terrible and most unfortunate incident happened during our cruisewhich totally affected our enjoyment of the cruise. I had written a long letter to Silvesea requesting their response on July 1, 2017. We have yet to hear from them. Read Less
Sail Date June 2017
The Muse has lots of pluses and minuses! We hadn't been on SS for quite a few yes but had always felt they lived up to our expectations in the past. Many new concepts were introduced on the Muse. Some worked, others were not so ... Read More
The Muse has lots of pluses and minuses! We hadn't been on SS for quite a few yes but had always felt they lived up to our expectations in the past. Many new concepts were introduced on the Muse. Some worked, others were not so successful. Hopefully, SS will be able to modify those to please their guests. Most of the people with whom we spoke agreed with our observations about the deficits. The embarkation procedures were very efficient. Without exception the crew was terrific - remembering names, food orders, drinks, etc. And our experience with food met all our expectations. The food was outstanding. The "Voices" - the six singers - were great! It's not a broadway production but you don't sail SS for the shows. Although these shows almost made you think so. Total wifi should be provided by any 6-star ship. Why it wasn't on the Muse should be their easiest "fix." Biggest problem - DINING ARRANGEMENTS - which are pretty well represented in the other reviews. Almost all guests we spoke with had difficulties with this. Among the problems were $60 per person charges for the Japanese and French restaurants. Half of that should be reasonable. Our cabin was fine - good storage and spacious - but the TVs in the mirrors need to have the speakers adjusted to you don't hear your neighbors' TV, especially at 6:00 am. Our butler and stateroom attendant were terrific. Smoking (particularly cigars - perhaps they should be banned except In the enclosed smoking room). When there are programs in the Panorama lounge and the doors automatically open drawing the smoke in from outside it would seem reasonable to ban smoking on deck 9 at such times. And smoking was permitted only on the starboard side where it was allowed. That's the side facing shore so non-smokers (the majority of guests) had to sit facing open water for the most part, if they wanted to sit on deck. The 5th deck "lobby" is a huge waste of space. Our ports of call left a lot to be desired. Excursions were not all that was promised. And they were certainly not worth the money!! Read Less
Sail Date June 2017
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words ... Read More
Had cruised with equivalent lines, we chose the Muse because destinations and timing suited our plans. The "Butler service" provides less than the normal service on other lines. It was very frustrating having to spell words when ordering over the phone. Dining arrangements were terrible and inflexible. By the end of our second week we had settled on three restaurants that were of acceptable standard, but with static menus the fare became boring. Dress codes are from the 1950's. Waiters are unable to see a glass that needs refreshing. All outside areas smell of stale cigarettes and cigars. Of the tours we did only 3 were enjoyable and represented value for money. On 2 tours they lost guests, another the guide had to have an interpreter, the worst being a 5 hour drive for 15 minutes at the destination in lieu of an hour. The guides response to a guest who complained was "you are only here for photo, not to climb it". There many more issues that detracted from our enjoyment , but the main problem was the staff agreeing there was a problem, but being unable to take any action because of their rules. There was never any feed back given. I would never travel with them again. Read Less
Sail Date May 2017
We just completed this cruise from Venice to Barcelona, and wanted to give feedback/critique for the Muse. We found the highs were very high, but the lows were very low for the new Muse, and disembarked feeling very ambivalent about the ... Read More
We just completed this cruise from Venice to Barcelona, and wanted to give feedback/critique for the Muse. We found the highs were very high, but the lows were very low for the new Muse, and disembarked feeling very ambivalent about the ship and Silversea. We previously cruised Alaska aboard the Shadow and found that to be a terrific cruise, but we certainly can not say the same thing about this voyage. The Muse itself is a beautiful ship and our suite (1104, Silver Suite) was sensational. We found the public areas to be very disjointed, especially La Dolce Vida as it just seemed to be far too large to serve as a cocktail lounge and it offered no intimacy whatsoever. The Panorama Lounge was the opposite and was a great place to meet with friends for pre-dinner cocktails and later evening drinks. The cruise began on a negative note for us as on our first excursion, we were placed on a wrong bus and ended up doing an excursion we had zero interest in, and basically wasted most of a day in Ravenna. We had booked the Medieval Borgo tour and ended up on the Magnificent Ravenna one. Although we were credited our monies back for this error, one has to wonder how it could happen in the first place given we presented our tickets to a shore consultant prior to boarding a bus that clearly read the excursion we were supposed to be on and yet this lady still placed us on a wrong bus. We strongly feel the lows were the Muse's dining venues. We were fortunate to have made dinner reservations well in advance for all the venues, but on this cruise we heard constant complaints from passengers who did not, and those passengers were unable to get into a few venues that they were very much looking forward to. We went to Kaiseki one evening and were extremely disappointed with it. Silversea promotes it as a dining venue promising a "theatrical" flair, but it turned out to be simply a very small venue with 2 chefs preparing food on grills, and the food was simply, "just average". To have a surcharge of $60/person for Kaiseki was a real waste of money, in our opinion, and we also heard the same from other passengers who dined there during the cruise. With the Muse offering 8 dining options, it seems that Silversea are attempting to be "all things to all people", and frankly that fails badly and we found food offerings and quality suffered because of it. The other issue we found to be "annoying" was that dress codes were established by dining venues rather than by select evenings. These codes effectively mean men must wear at least a jacket at every venue, save for The Grill and Spaccanapoli, and we would have preferred (and again, a large number of other guests told us the same thing) that having a venue option available to us that was a casual "walk in" restaurant where reservations were not required. The venues and dress codes were very confusing, and the possibility to not be able to dine at the venue of your choice (if no reservations beforehand) is annoying. Speaking with other guests after disembarking in Barcelona, we got the impression many were also ambivalent about the Muse and one has to believe that is the last thing Silversea would want to have any of their guests/customers to be. Given the options available to cruisers for ultra luxury cruise lines, we are most likely to now choose another line for our next cruise. Read Less
Sail Date May 2017
Destinations that were offered and the excitement of a very new ship all led to a big disappointment A many timed cruiser with other lines it was going to be a new experience with the Muse . What an experience ?? Which silversea ... Read More
Destinations that were offered and the excitement of a very new ship all led to a big disappointment A many timed cruiser with other lines it was going to be a new experience with the Muse . What an experience ?? Which silversea travel agent doesn't tell you that you need to book all your Restaraunt's before you leave home How on earth do you know what where or your mood 12 days in advance ....dress code beyond confusing .....we are relaxed travellers who don't need to be formal each night .... to not like a restaraunt and cancel and not be able to get in anywhere else and be told to have room service was beyond a joke on a 6 star cruise To be waitlisted and told 20 mins before hand you had a booking was a joke Not having a casual dining area to rock up to after a long day on shore on an excursion is a great loss to a cruise ship ...something everyone of the other guests talked about .in fact it was a topic of constant discussion on our back to back cruises This made meeting people to then have dinner with impossible when reservations had been made so far in advance .. Cabin don't ever accept verandah 601 ....if you don't want to wake up to the dropping of the anchor ....the sound was applorable Moving second trip to flower 8 in the middle was a great contrast .. The positing of lifts and stairwells had a lot to be desired when you were at the very front of the ship . Water in showers ....extreme from hot to cold ...or only cold as our travelling friends had ...and were moved as the problem could not be resolved . The cabin was comfortable and our butlers were considerate and helpful and I felt sorry for them in their tails and white gloves After all it is the 21st centuary . Tours Some so badly organised ...eg Trigor Croatia that members of group were left behind and we were screamed at as though we were school children An offer of recompense when this situation was reported was not forth coming A letter to our silver seas agent Regarding our issues was received with not effort to make things a little better Badly described tours...with 15 min photograph stops when we were told that we would have a good hour and a half .....were not acceptable Mentioning all our issues to management on the ship at the office and in dining rooms was met with platitudes and no action .. We had massive language problems with staff taking room service orders on the phone . It was not their fault but they should not have been the people taking that service . The internet I took the expensive option ..I needed it for work Not being able to use two devices made it very difficult The fact that it dropped out every few minutes made me wonder what the normal service was like If any one asks me how my trip went I have said .....you have built a beautiful ship with no thought about people mixing socially or making new friends ....in fact you have created the opposite The walls are paper thin ...and the neighbours TV overwhelmed our sound .. We could count the times their toilet flushed . An expensive exercise to learn not to recommend this ship to anyone who asks .. It was a trip that was looked forward too and we left quite dusallusioned Read Less
Sail Date May 2017
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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