3 Helpful Votes
Sail Date: August 2017
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in ... Read More
I had never been to Lisbon nor the other ports on the cruise. I also wanted to experience the new ship Muse and that was a mistake. Many of the crew members were not professional and the dining arrangements were horrible. The food in many instances was sub-par and with no flexibility of changing venues. Not having an open dining facility was a huge mistake which prevented guests to join one another. Our cabin # was 937 which was under the pool deck. You could hear movement of furniture from above in the cabin and in the bedroom area when at sea there was a load creaking noise as the ship swayed. It made for uncomfortable sleeping. Our butler, Anu, and his assistant were professional and caring. Read Less
1 Helpful Vote
Sail Date: August 2017
First of all, Muse is a beautiful ship and of course because she is new, everything is sparkly and bright. This was our first time on Silversea so I can only compare to other cruise lines. Service was wonderful and always delivered with ... Read More
First of all, Muse is a beautiful ship and of course because she is new, everything is sparkly and bright. This was our first time on Silversea so I can only compare to other cruise lines. Service was wonderful and always delivered with a smile. Our suite was very nice with lots of storage and nice touches, e.g. a jewelry case that fit inside the safe. The main negative has been discussed over and over, that being the lack of a main dining room. Everyone we spoke to was bummed by the inflexibility that brought. For the most part, the food was very good. Our one below average meal was in Silver Note but the excellent singer there made up for it. And we thought the food at Indochine was just ok. Several people told us they had bad experiences at the upcharge restaurants, so we passed on those. Loved Hot Rocks and Atlantide. We took four ship excursions and they were all very good. The singers in the Venetian lounge were excellent. Overall, we had a delightful time and would definitely recommend it. Look forward to hearing how the upcoming dining changes play out. Read Less
1 Helpful Vote
Sail Date: August 2017
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had ... Read More
Chose cruise for the Itinerary. Lisbon wonderful city spent two days prior to embarkation for private tours. Embarkation was smooth. Within two days our cabin started to squeak so loudly we could not sleep for over four days. It had to do with the construction of the molding around the ceiling. You could see that they had this problem previously because it looked "Gerry-rigged. After bringing it to attention of crew hierarchy we were told the ship was under warranty and could not be fixed right now. Finally after us and our a joining cabins complained(they alsohad the same problem) the squeaking/loud noise was reduced by driving wooden shims the ceiling molding. Entertainment - nothing special. NO onboard lectures by special speakers regarding the history of our destinations especially Normandy the war/cemetery.On previous Silverseas cruises we had great lectures. Dining reservations are being changed so there will be a regular dining room no reservation necessary. Service personal - butlers etc. are very good. Ports and excursions most went well. We have been on many Silverseas cruises, but this ship has not found it's "soul". Read Less
3 Helpful Votes
Sail Date: August 2017
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our ... Read More
We love Silverseas cruises, this is our 5th with the company, our 4th ship and the first on the newest addition to the fleet, Silver Muse. Our cabin (Deluxe Balcony) was just as good as we've had on Whisper and Shadow, and our cabin attendants were fabulous. We can't rate the butler and his associate highly enough, especially during the few days I was ill. That's a consistent feature of Silverseas, the quality and training of the staff. The food was good too, especially in Atlantide and Kaeseki, but also in La Terraza and the Grill. We loved the cruise itinerary, with many of the ports on our bucket list. The time on shore was adequate for our requirements and we enjoyed ourselves in each of the Portuguese, Spanish and French towns and cities. But otherwise this was, in our opinion with 51 days of sailing on Silverseas, a poor shadow of the Silverseas experience we had come to love. The following aspects really annoyed us: 1. The dining arrangements are too regimented. You have to book every night of the cruise in advance, and for those of us who did not do so in advance, we had to take what was left available. 2. Dress code by restaurant, as opposed to by specified evening, detracted from the ambience of our evenings, because only those eating in the two formal restaurants tonight were dressed up. Half our formal clothes came home unworn! 3. There is a lack of intimate space on board. Dolce Vita is a huge open area that has a bar and piano tucked into one corner and usually has about 30 guests at cocktail hour. The Arts Cafe is sterile and poorly serviced, and we so missed the afternoon teas and cocktails in the Panorama Lounge. 4. Communication is atrocious. The public announcements only play in public areas, so if you are in your cabin when the ship docks or is about to depart you miss them. 5. The letter asking me to meet the head chef at 5pm on day one to discuss my food allergy was delivered to my suite while I was at dinner that night. We had only been able to get a booking at Indochine (late, see #1) but I couldn't eat any item on their menu. The staff didn't know how to solve that problem, and eventually we ate in La Terrazza after others had finished. 6. The captain's personal letter of birthday greetings for my wife was delivered 2 days late. 7. Our invitation to the Venetian Club (frequent travellers) arrived so late we were unable to change a reservation in the Spa so we missed the event. 8. Notwithstanding we had a letter confirming dinner arrangements for each night, when we arrived at La Terrazza on the last night of the cruise, the maitre d said we had no reservation and he had no vacancies so we would have to find somewhere else to eat. He could not offer any suggestions. I returned to our suite, unpacked the suitcase to recover the letter, and when I presented that to him his response was "it's not in the computer, I can't help). Thus the title of our critique, Basil Fawlty on board Silver Muse! 9. The ship was so impersonal. Everything is done by cabin number, so no one knows your name, with the exception of a few of the serving staff who made the effort. The executive had no idea who we are or what our history is with Silversea. We certainly won't sail on Silver Muse again. Read Less
4 Helpful Votes
Sail Date: August 2017
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of ... Read More
We have 300 nights on Silversea and usually love the experience they have to offer. We are well known to the staff, whom we love. This time, we sailed for 28 nights from Lisbon to Montreal in September 2017, six months after the launch of the ship (plenty of time to work out the kinks). Unfortunately, the Silver Muse did not provide any luxury despite the hype in the brochures and the extreme friendliness of the waiters. I had to wear ear plugs at night when the sea was even a bit rough because the ceiling creaked so loudly and the balcony door banged. The sewer-gas smell in our otherwise very nice bathroom was off-putting to say the least. It did get fixed. There seemed to be no professional chefs on board and no one in charge of the restaurants. We've had better food and better organized service in hospital cafeterias and retirement residences. We quickly memorized the menus that never varied, and we got tired of the meals being served somewhere between room temperature and lukewarm. In the Terrazza buffet, the pasta chef was sullen, his pasta often incompletely cooked (crunchy, not al dente) and covered in stone cold sauce. They never turned on the radiant food warmers in the Terrazza, so that the scrambled eggs, home-fry potatoes, and Asian lunch dishes (clearly made from leftovers) were barely warmer than room temperature. The soup was never hot; even when I sent it back three times, they never got it hot -- I was told the Terrazza kitchen was three decks down, which is why the food got cold on the way up. The service in Terrazza was friendly but disorganized; the restaurant managers were usually in hiding or chuckling in a corner with the head waiters; the chefs never made an appearance to check on the quality of their dishes, so they had no idea of the inferior results sitting on our plates. One head waiter was outstanding; she was the only one to actually supervise and pitch in when necessary; her name is Eileen. The officers rarely ate in any of the restaurants, and now I can see why; they probably got much better fare in their officers' mess. Atlantide, the premier complementary restaurant, served the same boring food every night: a hunk of fried fish or fried meat on a cold plate served with a few tasteless, boiled vegetables. No variation, art, creativity or skill went into any of the meals. Almost anyone can boil up a few veggies, throw a piece of meat on a grill, and then toss the lot onto a cold plate. But this was supposed to be six-star luxury. There were two nice appetizer dishes; but having the same things over and over got very frustrating and tiring. La Dame, the $120-for-two restaurant had terrible seating (you stared at either the wall or the wine rack), indifferent service, and pretentiously described food that was not served hot and was not as tasty as we can make for ourselves at home. The entertainers (Chantal and Esther) in the Silver Note supper club were lovely but the food was just plain weird. How can a bowl of rice mixed with quinoa, served dry and on its own, be classified as a appetizer? The tough lobster on mashed potatoes, served lukewarm, was edible but not exactly gourmet. We love Asian food, but the Asian Indochine restaurant produced nothing tasty or authentic. Our local takeaway Thai and Indian places serve much better fare. The Arts Cafe, run by Jason and staffed by the delightful Jhowel, Paulo, Richard, and Juan, was the dining highlight for us. Afternoon tea was served at four from proper tea pots with perfect scones along with real clotted cream and jam. Whoever made the scones really knows how to bake a scone (that person needs to teach the other bakers how to make American muffins and pancakes that are not a wet mass of partially cooked dough.) Jimmy and Luke were the terrific cruise director and his assistant. They added greatly to our enjoyment of the cruise and we felt very lucky to have them. Jimmy does a wonderful Team-Trivia and Luke an excellent Name-that-Tune. Both are warm and welcoming to the guests on a individual basis. Sad to say, we will never sail again on the Silver Muse. And before sailing on any Silversea ship again, we will need to find out whether all the ships have adopted the disastrous idea of the unvarying menu. Read Less
Sail Date: August 2017
We did explore Lisbon for one day before the cruise. We did a "hop on/hop off" tour and it was wonderful. We stayed at the Lisbon Intercontinental Hotel, booking that through Silversea. We opted to get a cab to the ship which ... Read More
We did explore Lisbon for one day before the cruise. We did a "hop on/hop off" tour and it was wonderful. We stayed at the Lisbon Intercontinental Hotel, booking that through Silversea. We opted to get a cab to the ship which was much less than using Silversea transfer. The staff at the Intercontinental were great. The Silversea rep told me that since I had booked the room through Silversea I was automatically signed up for the transfer. That is not the case. She was misinformed. We were on a Silversea cruise to Alaska in 2013 and it was EXCELLENT. So great, in fact, I have recommended Silversea to ALL my friends. The Muse trip was another story. The positives: BEAUTIFUL ship. WONDERFUL suite decor, size, and AMAZING service with our butler, Shakil. We had great food every single day and wonderful wines. Excellent service from everyone we met. Now, the not so good: Room NOISE was extreme. We asked our butler to have our ceiling looked at because the noise in the ceiling kept us awake a few nights. The door to the balcony rattled. The creaking in the room was unreal. Secondly, we did not realize that we HAD to have dinner reservations EVERY night. One of our party (there were two couples traveling together) spoke with a person from corporate who was on the ship and she made sure we got a table each night at 7pm (two nights we were "wait listed") Many people on the ship were unaware of this requirement and it was very sad to know that some who were not as bold as our party were struggling. We heard rumors that Silversea is changing this and making one or two dining rooms open seating. I hope so for future travelers. We simply could not eat dinner at 9pm! It would have been helpful to know what ports were tender ports and those where we simply walked off the ship and into the town. We booked our excursions in advance on the Silversea website. Most of the excursions were great meeting our expectations completely. A couple were lackluster and possibly we just chose poorly. In a few instances the guide's accent was so strong we had a hard time understanding her. We were given a 50% refund on one tour in Gijon as there was a Red Bull Event going on with thousands of people in the area. Our guide had no knowledge of the event or how it could impact our tour. As a group we asked her to just return to the ship as none of us was willing to go out on a sidewalk with literally thousands of people. We did attend one evening show and it was entertaining. Two of the singers (Mary and Johnny) introduced themselves to us during our cocktail time and because of their friendly approach we wanted to see the show. Otherwise, we simply are not heading to a show at 10pm. I guess other people can stay up later than us! The washer and drier are just down the hall and that was a bonus. The tours we really enjoyed were: Santiago de Compostela, Guggenheim Museum, Bordeaux is beautiful, winery excursion very nice. St. Emilion was incredible. Mont San Michel as must as is Normandy. We stayed 3 extra nights in London at the Conrad St. James. A hotel that Silversea uses, but we booked on our own. (less expensive that way) So enjoyed London! The location of the Conrad St James is truly wonderful. Read Less
1 Helpful Vote
Sail Date: August 2017
The ship was laid out fine. But it was larger than my preference. Should have been 1 more night in Honfleur and 1 night less in one of the other 2 night ports, so people could see Honfleur as well as Normandy beaches Some of the ... Read More
The ship was laid out fine. But it was larger than my preference. Should have been 1 more night in Honfleur and 1 night less in one of the other 2 night ports, so people could see Honfleur as well as Normandy beaches Some of the excursions were mediocre - Gijon/Aviles and La Coruna/Betanzos arranging dining was a chore. it interfered with our pleasure. There should be more indoor dining spaces that are informal especially when the cruise is going to cooler locations. The food itself was not memorable, nowhere near Seabourn. Should vary the offerings more. Meat quality was mediocre except for the grill. Meat undercooked and cold in 7th floor big restaurant (I forgot name). the service was terrific billing process needs work cabin was fine butler was terrific I was billed 110% of limo (southampton to LHR) charge "on account of insurance". Curious to say the least. Read Less
5 Helpful Votes
Sail Date: August 2017
Disappointed primarily with restaurant scheduling. Even though we picked restaurants months before cruise we were still unable to dine where we wanted-when we wanted. Met some new friends but were unable to get a table for 4 or 6 on every ... Read More
Disappointed primarily with restaurant scheduling. Even though we picked restaurants months before cruise we were still unable to dine where we wanted-when we wanted. Met some new friends but were unable to get a table for 4 or 6 on every occasion. The menus never changed in Atlantide. Return to a main dining room with a Maitre d is a necessity. No computer room for reviewing newspapers such as USA Today or reviewing E mails or stock market reports. Had to be on personal devices brought on board. The limit on time for daily use was absurd at these prices. Internet should be FREE. Lacked the intimacy of smaller ships. Will avoid the Muse in future bookings. Hotel booking and plane connections were ok. Seldom saw our butler. The shore launches were great with easy entry and well handled. Best Conneisours Corner yet with our door to deck. Mark was great. Read Less
3 Helpful Votes
Sail Date: August 2017
For us, this was cruise #10 on Silversea. We have sailed on all their "big" ships and the "Expedition" to Antarctica. We have also sailed on at least four other lines. The "Muse" is a sparkling, open, ... Read More
For us, this was cruise #10 on Silversea. We have sailed on all their "big" ships and the "Expedition" to Antarctica. We have also sailed on at least four other lines. The "Muse" is a sparkling, open, inviting ship. The cabins are large and well laid out. The bathrooms have large sinks, counter tops and shelf areas. The ship was completely full but never felt crowded. The staff, as usual, was top notch. They are the high point of any Silversea cruise. They are always willing to help although this cruise, some were not so friendly. The food started off a bit rocky (way overdone meat served dry and cold) but recovered nicely. La Dame and Indochine were the star performers. Silver Notes used to be small plates with an interesting variety. This time it was a dull and short menu. The larger dining rooms have been completely re-configured with curved lines to create the feeling of smaller rooms and the obtrusive waiter stations are gone. Sorry about the extra work for the waiters, but clanging silver an plates were annoying. The mandatory reservation system has been duly criticized though we had no trouble changing reservations. We were told they are scrapping the system and consolidating at least two restaurants as of October 1st so I will not waste time beating the dead horse. However, there is collateral damage from this system that should be considered by the powers that be. 1. Since dinner reservations were (are?) pretty much required 120 days before sailing, sample menus should be made available. We did not eat at Indochine until the 8th day and until we sat down for dinner we had no idea what to expect. We learned only through other reviews that Spaccanapoli was only a pizza place. 2. Lines formed at breakfast and lunch as guests tried to change dinner reservations with the maitre d' while others waited to be seated. 3. Part of cruising is meeting new people. Making reservations 120 days out puts a wet blanket on that. We found that tables reserved for two were just that. It took another conversation to expand. We offered to sit with others but were politely shown to our reserved table for two. I have two huge gripes that dropped the rating significantly. 1. We were in cabin 919. By far it was the noisiest cabin we have ever had on any line. One problem is a design flaw. The TV's over the vanity are back to back with the adjoining cabin. If our neighbors turned on their TV even at a very low volume, we had to turn ours on to muffle the noise. If they turned it up loud, it was more than annoying. In this cabin we collected noise from every source: walking above us, furniture moving above us, heavy walking from either side and the constant slamming of doors. If a door slammed five cabins away, our walls shook. Suggestion: note the door closures from the pool on deck 10. They shut the door firmly and quietly every time. 2. The dress code. I don't have much use for dress codes but I understand their function and that some folks like them. If there is to be dress code, enforce it. In La Dame there were men in sports jackets and open shirts. In Atlantide there were men in sports jackets and no ties. In theory, no shorts or sandals are allowed in public areas at night. I rarely saw that enforced. I really don't care what anyone wears but from now on I feel no need to adhere to a phony, unenforced rule. I will think twice about lugging a "dark suit" or tux across the continent. This is more detail than usual but Silversea invited the comments so I hope they read them. We will definitely sail with Silversea again. We have booked two voyages already. We will avoid the Muse if possible unless the above problems are addressed. Read Less
3 Helpful Votes
Sail Date: August 2017
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly ... Read More
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly appointed cabins, great decor, etc. Because we were proactive in planning our dining way in advance, the "no main dining room" and "reservations required" policy was not really an issue for us. That said, we were shut out of the Silver Note completely (despite trying to make a reservation 120 days ahead!) and encountered many other guests who had to resort to room service or pizza because they simply could not be accommodated ANYWHERE! This is unacceptable in any scenario, but at this price point it's just flat out wrong. The upcharge is La Dame and Indochine is also offensive; the latter being really not worth it. It would have been nice to have had an "expert" on board to explain the ports in advance. The tour desk was not particularly knowledgeable or helpful with information about next stops. Additionally, how about interactive maps on the TV? We often joked with our fellow passengers, "where the heck are we?" Entertainment is "meh" at best--heavy on classical music and other stuffier options. A comedian/magician/mentalist would have been fun. Service was wonderful and well meaning. The concept of a butler, to me, is silly and outdated. As most people know Silversea (aka Silverhair) caters to an older demographic. My husband and I are "young" 58-year olds and we were BY FAR the youngest people on the ship. Read Less
3 Helpful Votes
Sail Date: August 2017
Having spent 28-days on a back to back cruise from Lisbon to Montreal, I am reflecting on a variety of mixed feelings about the Silver Muse and Silversea, in general. I tried to focus on the positive aspects of the cruise and the ... Read More
Having spent 28-days on a back to back cruise from Lisbon to Montreal, I am reflecting on a variety of mixed feelings about the Silver Muse and Silversea, in general. I tried to focus on the positive aspects of the cruise and the gratitude I feel for being able to afford to sail on Silversea for an extended period. However, there were many aspects of this cruise that just didn't meet the standard I expect on a luxury cruise (that I have also seen reflected in other reviews and thread comments). Suite: We loved the spaciousness of our silver suite on deck 11, except for the fact that it was missing any drawers within the large closet space. With the observation lounge just down the hall and the pool deck steps away, it was a great and quiet location. We were blessed with decent weather and minimal rough seas and the ship seem to handle it very well even on deck 11. The walls are a bit thin and you can ready hear your neighbor's TV and conversations. Our butler and stewardess were great. Entertainment and enrichment: We thoroughly enjoyed the two enrichment lecturers and destination lecturer. But, this is a big fail for Silversea. Entertainment was marginal and unsophisticated whether it was in the Venetian Lounge or other parts of the ship. Enrichment in the classic sense of the word was nonexistent. We were disappointed than on the few days that the weather cooperated and we were able to use the pool deck, there was no live muse planned (or any music for that matter) to add to the atmosphere. A pub lunch (the only special event) was held one day with "entertainment" that likened what you might find in an assisted living facility. In fact, the entire program and offerings over 28 days were so substandard, boring and bland (except for maybe trivia), we wondered what Silversea was thinking (especially for a transatlantic crossing). Food: Our favorite restaurant for food and service was Atlantide. Second favorite was La Terazza. The least favorite was Indochine. We ate once in Kaiseki and found it good but not worth the $60 up charge. The overall quality of meats was mediocre. It certainly was not anything close to premium cuts served on Regent, Crystal, and Seabourn, of which I have sailed. Very fatty, chewy with lots of sinew, rarely cooked to order. The fish was tasteless and dry. Most food was served lukewarm or cold. Some presentations were very creative and appealing in Atlantide. But, with set restaurant menus in all venues, one readily tires of offerings. One could special order either to their room or one of the dining rooms with 24 hours notice. But, we tried this once (ordering Veal picatta) and received nothing resembling this dish. Unlike other passengers, we weren't really troubled by the need to make reservations for dinner venues and had no problems if we wanted to change reservations. Décor: It is always nice to sail on a new ship but I have to say that the designers really missed the mark on this one. Although I like a minimalist décor with open spaces and a touch of elegance, something was just missing. I think it is just a combination of the colors used on upholsteries, curtains, carpets, trim, plus the "awful" artwork and the cavernous space of the Dolce Vita Lounge, that just didn't suffice to create the ambience of simplicity and elegance. Service: This is another problem on the Muse. Service was so inconsistent whether it was in the dining venues, coffee shop, excursion desk, bars, etc. It just lacked a consistent standard of customer service one expects from Silversea. It was especially noticed in the dining venues when asking for "special" items such as gluten free bread or even butter, normally taking 1/2 hour or more. We waited over 1 hour one day at the pool grill during lunch time during a non-busy period. Whatever the venue, there seems to be lots of management walking around and observing but rarely, if ever, asking the customer if everything was okay. There was just a sense of confusion and chaos among the crew who, I believe, wanted to do their best but not receiving the direction or guidance needed to deliver top notch customer service. On the first night of the sailing, we found the food and beverage directing hiding in the observation lounge during peak dinner service time. That should speak volumes. Excursions: This was a mixed bag. Some were very good such as the Normandy/Omaha Beach excursions and others tours where the guide lost half of the group, or we were taken to a tourist trap store called "stop and play" with low quality kitsch for sale--such a waste of time. Internet: Silversea did not disappoint here-internet connections were excellent. Since we both still work and needed to maintain a connection to our offices, there never was a time where we experience a lost connection or difficulty connecting. Overall, Silversea really needs to get its act together on this ship in terms of the entertainment, enrichment, service and food quality. We are repeat customers so we can compare to other previous sailings. I don't know what the problem is --but it just seems to lack a "soul," as stated by another passenger. Whatever it is or isn't, we couldn't wait to disembark the ship. We also decided to cancel our January booking to South America on the Muse due to our experience. I wish I could be more positive about our 28-day adventure on the Silver Muse. Read Less
2 Helpful Votes
Sail Date: August 2017
We were very disappointed in our Silver Sea experience as were a lot to the people on board the new Silver Muse. The food was OK is you could get into a one of the dining areas. There is no main dining area so each meal you must make a ... Read More
We were very disappointed in our Silver Sea experience as were a lot to the people on board the new Silver Muse. The food was OK is you could get into a one of the dining areas. There is no main dining area so each meal you must make a reservation for the dining experience... this is an extremely tough experience if you are a first time guest on the Muse because all of the good reservations and dining areas are taken up by the long time customers. There were many times all we could get was dining by the pool with very limited menu and plastic wine glasses. The food is so-so nothing exceptional in any of the dining areas ... nothing like Crystal or Regent. The staff was somewhat helpful in our efforts to get something to eat on the ship.... Our butler was exceptional and was extremely helpful but he too could not fight the computer system on the boat. The boat was very rough in relatively clam seas meaning it did not have stable control or it was just not working. The seas were so rough we could not dance in the lounge... and we were not the only one. Shore excursions were good and the guides were pretty knowledgeable on the subject... but we used private guides , not arranged by the ship line, in most of the bigger ports and that worked quite well. All in All...... Save you money and go on Crystal and have a much better experience. Read Less
2 Helpful Votes
Sail Date: August 2017
1-Time of year 2-Ports of call 3-wanted to experience the new ship 4-The crew is exceptional. They are the best. It is like coming home to old friends. 5-All inclusive fare is very comfortable. I do not mind paying for ... Read More
1-Time of year 2-Ports of call 3-wanted to experience the new ship 4-The crew is exceptional. They are the best. It is like coming home to old friends. 5-All inclusive fare is very comfortable. I do not mind paying for excursions. 6-After a while these ports began to look the same. That is not your fault. I was sorry that there were no sea days to relax in between all the walking tours. The reservation system was a disaster. It prevented us from socializing with new friends. This has been one of our greatest pleasures as we have travelled with Silverseas since 1995. The same menu for 22 days is terrible. It is boring! Same menu in each restaurant. One evening (don't remember which restaurant) there was no salad on the menu. I asked if we could have a small salad. They said sure but it would take 45 minutes because it had to come from a different restaurant. I strongly object to a pay for restaurant. To have some special wines and exclusive menu for a few is unacceptable. You general wine selections more than adequate. It is very good. I understand the need for reservations on the upper deck (hot rocks) because of limited seating. You have to open up Atlantide and others for open seating. We could not hear any of the announcement by the Captain or the tour director in our cabin. Your communication system is lousy! We only hear in our cabins if there is a call to go to your muster station. There were no port lectures or enrichment activities or lectures. Had one bad tour experience where the guide spoke poor English and had little knowledge to answer our questions. Breakfast in our room was on time. Food does not come hot. Room service was fine. Butler was efficient and could not do enough for us. Getting on and off the ship is very easy and orderly. Lots of help getting on and off the tenders. If there is not more flexibility in dining by February 2018 (my next booking) I will cancel my reservations. Read Less
9 Helpful Votes
Sail Date: August 2017
The Pros: Beautiful new ship. Common areas of the ship were very spacious. Service from the crew was excellent. For those who enjoy wines and alcoholic drinks the selection of top self brands is very good at no charge. The Cons: The ... Read More
The Pros: Beautiful new ship. Common areas of the ship were very spacious. Service from the crew was excellent. For those who enjoy wines and alcoholic drinks the selection of top self brands is very good at no charge. The Cons: The Premium Restaurants were not worth the $60 per person price. La Dame was in my opinion awful. When you go and pay a surcharge to eat in a ship's premium restaurant who expect the best premium selection of beef and seafood. We ordered beef fillets and also some lobster tails for surf and turf. The filets we ordered were not prime beef fillets. We asked the server if the selection was prime beef fillet mignons? We were told that it was not. The beef was not prime beef filet mignon! Also the tails were extremely under sized. I can get more value at eating at Capital Grille at $60 per person than what I ate at La Dame. Kaiseki was another waste of time. The restaurant is extremely small with one Japanese Hibachi grill that seats about 10 or so people. The room has maybe10 tables that are not around the grill. When you make a reservation 90 days out at this premium priced $60 per person ship restaurant I felt that our 9pm reservation would enable us to watch the cook prepare our meals sitting around the grill. That was not the case. Our server told us that because of earlier patrons that came to the restaurant at 7pm and were still around the grill even though their meal was complete, that the staff could not ask them to leave as they continued ordering drinks and chatting around the grill! We asked what was the purpose of making reservations if we could not get our request to sit around the grill? Answer: A shrug go the shoulders.. We decided to go to the Atlantide restaurant that was no charge and seating was available. Saved $120 for 4 people. Atlantide (seafood) was very good as well as the excellent pizza you can eat at the Spaccanapoli on the upper deck over looking the pool. The Silver Note was good nothing special for small portions that were created as you listened to an evening singer with a pianist accompanying her. They both were very nice to listen. La Terraza (Italian) was very good. The Indochine (Asian) for us was too spicy but other patrons enjoyed the selections. We found that the best dinner we had was The Grill. This was a cook your own food on a very hot slate plate. You could view the prime steaks that you wanted to grill as well was the prawns, salmon, lobster tails... Etc. This is a casual dining restaurant that the tables are around the pool are. Very nice! This was by far the best filet mignons on the ship!! Also we asked if we could order lobster tails that were not on the menu. Our server said that if we give the restaurant 2 days notice they would get them for us. We made another reservation for this restaurant right there and requested lobster tails. When we arrived for our second meal 2 days later our lobster tails were ready for us. The tails were much larger that La Dame and the steaks were excellent! This is a no extra charge ship restaurant. We also grilled prawns and salmon which were also excellent. We also were told that the ship restaurants will be changing how they are aligned. There is no main dining restaurant on the ship. If you have read other reviews you can see how much the cruisers are not happy about not having a main dining room. When the ship is dry-docked after this year for maintenance, that there will be a main restaurant created combining Atlantide and Indochine. Shore excursions were mediocre at best. Only one excursion gave us ear phones and a device to hear our guide. The cost of the excursions averaged $99 per person. Some were even much higher. You would expect that you would be able to hear what you are looking at and where you are without straining to hear from the guide yelling over city noises. We found the Hop On Hop Off busses around the cities we visited were much better than what the ship excursions could show us at a much cheaper price. When we complained about the excursions we were told nothing could be done.. next time read the fine print on excursions book. We probably will not look to Silverseas on our next cruise to Australia and New Zealand. We have heard from friends that Viking Ocean Cruses as well as Regency and also Celebrity Cruise lines are excellent for sailing around the Australian Continent. One other thing... Wifi is only free for one hour a day... This is a premiere cruise line that you should not have to pay $300 for unlimited wifi for one device. I hope this was helpful. We did have a good time on the cruise but it could have been a lot better. Read Less
1 Helpful Vote
Sail Date: August 2017
We have sailed with Silversea since 2001, only on SHADOW and WHISPER. Wanted to sail on the new MUSE, with just the best of all itineraries. We sailed on the ship from Aug 20-Sep 28 (3 segments). Silversea is changing their dining ... Read More
We have sailed with Silversea since 2001, only on SHADOW and WHISPER. Wanted to sail on the new MUSE, with just the best of all itineraries. We sailed on the ship from Aug 20-Sep 28 (3 segments). Silversea is changing their dining situation. This ship comes with 6 different dining options, of which on our segments one had to make a reservation for each night before you boarded the ship. Once on board it became a real problem to secure a reservation in the restaurants unless you had a great Butler who assisted. We've learned two of the restaurants will soon be turned into open seating restaurants; go to dinner when you wish and meet new friends there for dinner. With the situation when we sailed, you had to have a set time for each restaurant and could not invite friends one might have met over cocktails. The menus did not change in any of the restaurants for the 38 days we were on board! Unheard of on any other luxury cruise ship on which we have sailed. The new ship has a "toned down" color scheme--drab in my estimation; definitely not in anyway a glitzy ship decor--it could use some. And not a comfortable chair or sofa to settle into on the entire ship. Nor is there a cozy place to enjoy cocktails with friends. For those of you who love the Silversea Silver Suites, PLEASE be advised of the changes to this suite on the MUSE. Staff is as wonderful as always. And the shore excursion options great, along with the staff. There were fabulous destination lecturers on the crossing from Europe to Cananda--this made our cruise worthwhile at the end. Nary a lecturer on the earlier days. A most disappointing 38 days for us. Appears the company is changing the WHISPER and SHADOW to this same dining situation. We probably will not return to Silversea. Read Less
9 Helpful Votes
Sail Date: August 2017
I was told how Silversea was outstanding in all areas. I was disappointed with the room service, excursions and food. The excursions were deplorable yet costly. After 3 excursions, I cancelled all remaining excursion preferring instead to ... Read More
I was told how Silversea was outstanding in all areas. I was disappointed with the room service, excursions and food. The excursions were deplorable yet costly. After 3 excursions, I cancelled all remaining excursion preferring instead to go solo. It was evident that Silversea did not preview these excursions and chose instead to market to its customers a bait of a great experience when in fact the oppose was true. They should have provided customers with pictures and preferably a video of what was to be expected. Had they done I know I would not have chosen to go. The itinerary was not well thought out. Too many ports with little time to appreciate the area. Some ports like Brindisi were silly to be at. Out of seven restaurant venue only two were average: the Atlantide & Indochine. There was no attempt to diversify the menu nor, importantly to have local fresh food. The butler service was unresponsive and certainly no on par with what Silversea touts. Last, but not least, the entertainment was a disaster with the same people acting and/or singing differently every night. It would not have been bad had they been good but some of them didn't really have a voice. Read Less
2 Helpful Votes
Sail Date: August 2017
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of ... Read More
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of the cruise starting with cabin, restaurants, shore excursions, service. The cabin and dining staffs performed admirably under the circumstances they had to deal with on this shakedown cruise. The shore excursions were poor. The food and wine in Atlantide and La Terrazza was below average however the wait and wine staff were very good. We found out that the menus in these restaurant had not changed since March. This is unacceptable. Since we had enjoyed several SIlversea cruise prior to this most recent cruise, we were very disappointed overall with the experience we had. In the past we had recommended Silversea cruise line to many of our friends. However after this most recent experience we will no long recommend Silversea. The final straw was when we scanned our statement we found that an unauthorized charge was listed as a contribution to a Foundation. While the amount was small the act of billing without our authorization was totally not acceptable and we requested that it be removed which it was. I do not know who authorized this action but it should never had happened. Read Less
4 Helpful Votes
Sail Date: August 2017
We choose Siversea because of their reputation as a luxury cruise line and the itinerary of this 12 day cruise from Venice to Monte Carlo. Our travel agent also recommended Silver Sea. This is only our second cruise. We sailed on ... Read More
We choose Siversea because of their reputation as a luxury cruise line and the itinerary of this 12 day cruise from Venice to Monte Carlo. Our travel agent also recommended Silver Sea. This is only our second cruise. We sailed on Crystal Serenity to Alaska last July and were very satisfied. Overall we were very satisfied with Silver Sea and Silver Muse. Our butler and cabin maid were outstanding. We have nothing but praise for all of the staff. They were very friendly and accomadating. The ship is quite contemporary and well appointed with nice public areas. The food overall was very good. The breakfast and lunch buffet in La Terrazza was always very good. Great variety and presentation. There is no open dining which was our biggest complaint along with most people we met and spoke with. We had dinner reservations in advance thanks to our travel agent but many people did not which was an issue. We were told they will be changing this in October. Also the dress code of formal for La Dame and Atlantde could be relaxed especially during warm weather cruises. Even the informal dress code where men are expected to wear a coat could be dropped. Our favorite restaurants were Kaiseki, La Dame, Indochine and La Terrazza. Our least favorite was Silver Note. Very different menu offerings. The staff refers to it as funky. We call it don't waste your time. You can always eat what ever you choose in your cabin or have a pizza which is very good overlooking the pool. One other short coming is the very small laundry room on every deck. The prices to have the ship do laundry are quite pricey so many people choose to do their own light laundry. The self use laundry is very inadequate and always in use and very hard to use. We only had one hour each of Wi Fi every day for free. Otherwise it cost $25 a day. We felt on a luxury cruise like this that this was a joke for a luxury cruise. Cabins on the upper levals had free unlimited Wi Fi. The smaller passenger ship is very nice. We probably would not choose Silver Sea for our next cruise. There are many other luxury cruise choices. Read Less
5 Helpful Votes
Sail Date: August 2017
We chose this cruise because it was a new ship and secondarily the itinerary. Not a great decision to select this ship because we were told by staff that they were still, "...working the bugs out of the ship." In our cabin we ... Read More
We chose this cruise because it was a new ship and secondarily the itinerary. Not a great decision to select this ship because we were told by staff that they were still, "...working the bugs out of the ship." In our cabin we had no hot water for the first two days of the cruise. The worst part was arguing with the repair person that told us that the ship's hot water is set for 54c (130f) however the water in our room was 30c (85f) and we should be happy with that. The other concern we had was with food. The worst situation was with chicken served in the Atlantide Restaurant. It was extremely tough. The waiter apologized and blamed it on the fact that the chicken was precooked and reheated. They also pre-cook pasta and it is soft and not al dente the way it is served in Italy. Hopefully this is not an indication of a downward spiral of SilverSea's quality. Read Less
2 Helpful Votes
Sail Date: August 2017
We linked several segments for a 51 day voyage from Venice to Montréal. During that time there was no change to the dinner menu. There were no special or local alternative items offered, it was exactly the same. Silversea advertises that ... Read More
We linked several segments for a 51 day voyage from Venice to Montréal. During that time there was no change to the dinner menu. There were no special or local alternative items offered, it was exactly the same. Silversea advertises that there are 8 dinner venues but 2 of them are outside and not always available due to weather. Plus one of them only serves Pizza. The upscale fee restaurant La Dame was disappointing: The duck we ordered was cold and had to be sent back, and our white wine was warm. They offered no show changes and only two visiting entertainers during the 51 days. For 35 days we had no lectures and no cooking classes. There was uneven service throughout the ship especially in restaurants. Long waits between courses was very common. At this time we are not sure if we will sail on Silversea again especially on a long cruise. We have sailed on them before but everything on the Silver Muse was well below their standard. Read Less
4 Helpful Votes
Sail Date: August 2017
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite ... Read More
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite 1005 on the first cruise down to Silver Suite 932 for the second cruise. We had no issues at all with Suite 1005 which was on the same deck as the pool. We did have issues with restaurants and the standard of the food, wines etc for both cruises Entirely different matter when we transferred to Suite 932 • the balcony sliding door was off its track and they had to send maintenance to fix that • the air-conditioning was not working and they have to send a technician to reset everything from their control room • the cabin door wouldn't close properly so they sent somebody to fix that and then had to re-glue part of the vinyl cladding covering the door • the bath started gurgling and appeared to be backing up on itself and they had to send engineers to fix that The main ongoing issue was the extreme noise of metal banging on metal & chaise lounges being dragged across the decking. Suite 932 is directly below the pool bar and galley area which appears to have a dumb waiter that runs right beside this suite. The Guest relations manager was advised of this and apparently had engineers above us and people listening on two way radios in our suite to try and solve the problem. We advised her further on numerous occasions that the situation was still not resolved to our satisfaction. The noise started at roughly 7 AM in the morning and didn't stop at anything up to 11 o'clock at night. You could not have an afternoon rest or asleep and we had to use earplugs to try and dampen the noise Nothing that was done on the cruise appeared to alleviate the problem at all. You could also tell which one was our particular suite when docked as it was the only suite visible from shore that had a whole stack of black insulation foam taped around the pipes leading from the verandah balcony into the ceiling above our room. Our recommendation is to never, never, never book Silver Suite 932 and be very careful of any other Suite that is directly under the pool and bar area. Australia Silversea was asked to contact me upon our return and contact details were given to them of this. I waited three or four days after arriving back in Australia and when i received no response I rang them and was advised they would get back to me the next day after they spoke with the manager. Not having heard anything after a month I contacted Silversea Australia again and was told the general manager had been away on business and they were unable to make any decisions until her return. I was then told their idea of restitution was a credit on our next cruise. This was supposed to be a representation of 10% credit on the costs of the one leg of our cruise in Suite 932. All Silversea was really doing was issuing a 10% credit representing what was basically a Venetian loyalty discount on our next cruise If we decide not go on another Silversea cruise, we have not been given any compensation for this past cruise where all the problems were. I felt like we are being held to ransom and requested a refund but they said this was not their policy and will not do it. We could not use the Silver Suite as a Silver Suite and we did not use the veranda or enjoy the Silver Suite facilities at all because of the noise. We would really prefer to receive compensation by way of a fair and equitable refund so that we at least feel as though the issues that we had with this cruise have been addressed. We were not seeking a credit off a potential future cruise but redress for what has happened to us already. The credit note has to be used by October 2018 and I believe it should be open-ended at the very least. It appears that the attitude of Silversea is that the moment something goes wrong, they do not want to know about it at all. As has already been posted on the Internet by many others regarding the Silver Muse and its facilities, we experienced all the same disjointed restaurant bookings as others. In the main, we were unable to easily dine with other people that we met unless we were lucky enough to have the same restaurant bookings for that evening and even that created one or two hassles. The mishmash of having restaurants with their own dress standards meant further confusion when looking to change/make restaurant reservations with new friends. We had booked a number of the specialty restaurants with multiple visits planned over our back-to-back cruises. After trying them all the first time we cancelled all further bookings as it was very hard to justify the increased expense when the menu doesn’t change and the food standard was below par. A lot of the restaurants appeared to have premade a number of their dishes and food was very rarely ever served to the table in anything other than warm at the best. We even tried to have a meal redone but it still came out barely warm. We didn’t try again. Overall we were very disappointed with the quality of food on the cruise and the “supposedly quality” wines that were served ranged online at retail prices between 15-$20 AUD-hardly quality! We finished up dining a lot at the grill because we weren’t happy with the quality of the other restaurants but even their chips were precooked & put onto trays and when ordered they were re-cooked again. They were only thin fries with the result that they were dried out and invariably were served warm at the best by the time they got to our table. Apparently they do not have heat lamps at the grill kitchen as it was designed to be self cooking on the hot rocks. There are also no heat lamps to warm diners on some of those colder nights. A few staff were very good and it was a pleasure to be looked after by them but I feel that the overall standard was below what you would expect for a supposedly “six star” cruise experience. I could go on but we were very disappointed with the overall experience. We have already booked cruises for the next two years but they will not be with Silversea and after this poor experience I doubt that we will ever sail with them again. Read Less
14 Helpful Votes
Sail Date: July 2017
This was our 8th cruise on a Silversea vessel, first on the brand new Silver Muse. We wanted to tour the Mediterranean and Adriatic in style and this seemed like the best choice. And we like the Silversea experience. The new Silver Muse ... Read More
This was our 8th cruise on a Silversea vessel, first on the brand new Silver Muse. We wanted to tour the Mediterranean and Adriatic in style and this seemed like the best choice. And we like the Silversea experience. The new Silver Muse did not disappoint. Our Silver Suite was lovely and spacious. The interactive TV's provided a great deal of information that was useful: dining options and the availability of seating, shore excursions, and several US and British stations. The only thing not provided was an optional way to hear the announcements made by the Cruise Director or Captain in our suite. That is not possible on this ship, surprising given the sophisticated TV. You have to go out into the corridor to hear these. Dining was excellent, and we tried pretty much all the options. Atlantide and La Terrazza were our favorites. Atlantide has a very broad menu in a lovely setting and La Terrazza never disappoints. It was very hot so Hot Rocks was a choice only once. Lunch options abound: The Pool Grill provides excellent burgers and sandwiches, Scappanopli has hand made pizza, Arts Cafe has smaller sandwiches in a fascinating setting, and La Terrazza has its sumptuous buffet. The shore excursions were rather average. Seemed like a lot of riding in a moderately air conditioned bus. Something that Silversea could not influence was the oppressively hot temperatures, heat indices over 100f ! But comfortably cool on board. Did we enjoy this cruise and ship? Absolutely, and we booked our next voyage while on board (you save 5% that way), this time in The Caribbean. Read Less
Sail Date: July 2017
The itinerary of the three legs was the reason for booking this cruise. We also looked at Regent but Silverseas itinerary was more to our liking. As much as we liked being so catered to, it was hard to socialize with fellow passengers or ... Read More
The itinerary of the three legs was the reason for booking this cruise. We also looked at Regent but Silverseas itinerary was more to our liking. As much as we liked being so catered to, it was hard to socialize with fellow passengers or even to run into them again. I thought the casino left a lot to be desired and didn't have much of a pulse. I personally would like to see maybe more of an "oldies" group in entertainment. Shows that would play the music of the 50 and 60's where we could even dance in the aisle. I love to dance but not necessarily with the young 20 year old singers. Honestly, i thought the food was just so so. What was good was very good, but it was hard to get some plain old home-style soup. We loved the tour guide on the Picasso tour, he was great! The last walking tour we took with actors as the guide was terrible and we took off on our own as well as others we saw. Read Less
14 Helpful Votes
Sail Date: July 2017
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our ... Read More
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our experience but there were high points and low points. Let me start with the high points. The ship itself is beautiful. We had a Superior Verandah Suite on the ninth deck, and found it to be extremely spacious and well appointed. Our butler, Anand, and our Suite Attendant, Juvei, both went above and beyond to make our journey an extremely pleasant one! They anticipated our needs before we did, and quickly got used to our preferences in terms of how to make the bed, etc. The only issue with our room was that the walls seemed to be paper-thin. We could hear our neighbors’ conversations as if they were sitting right beside us. We could also hear their TV, as if we were watching it. I’ve been on other, older ships (e.g. Wind Star) where the rooms were perfectly silent. I guess this must an engineering flaw. Likewise, the public areas of the ship were beautifully decorated and exceeded our expectations. We enjoyed the Panorama Lounge as well as Dolce Vita the most. We enjoyed our dinners as well and dined at all restaurants. I was clever enough to have made reservations only many months in advance, as many of the smaller restaurants were booked weeks before our departure. Many people were not very pleased with this dining arrangement, but it suited us just fine. Our favorites included Kaiseki, Atlantide, Silver Note, The Grill and Indochine. We also enjoyed pizza at Spaccanapoli, even as a late afternoon snack. Our least favorite was La Terrazza; while the food was delicious (particularly at dinner), the service fell short. Our water was seldom refilled and we had to ask for more water nearly every time we dined there (breakfast, lunch and dinner). In addition, while the pasta served during dinner was superb, I received cold and overcooked pasta during the lunch buffet (from a hot cooking station). For an Italian cruise line, this should be embarrassing. Likewise, La Dame felt short of our expectations. Again, the food was delicious, but in regards to service, it was excellent at first, but when the restaurant grew crowded, we felt ignored. Our wine was not refilled and we had to ask for more. This is not something I would expect from a Relais & Châteaux restaurant, especially one that requires a supplementary surcharge. Giulia, our server at La Dame, however, was a gem; she was excellent and we cannot praise her enough! As for other meals, our first few days we ate breakfast at La Terrazza, which was disappointing in terms of service (as I mentioned above). The food was adequate. We also enjoyed breakfast on our verandah, always delivered exactly on time (as we requested) by our amazing butler. Where we were most disappointed (common to both La Terrazza and in-suite dining) was cooking of eggs. We like soft-boiled eggs, and each and every time we ordered them, they were either overcooked or undercooked. By the standards of Silversea, this small but important detail was very disappointing. Cooking an egg isn’t rocket science! We later discovered breakfast at Atlantide, and I think this turned out to be our favorite. For lunch, we enjoyed Kaiseki the most - the sushi and sashimi prepared by Chef Laurence rivaled that, which we once enjoyed in Japan! We had lunch one time at Atlantide and it was also delicious; we wish we had discovered it sooner. La Terrazza, again, was disappointing. The crew of Silver Muse was for the most part amazing! Almost all crew members were always enthusiastic and did their best to accommodate us. We have become close will many of them. We would especially like to mention Radek, Monica, Nicholas, Joyce, Faye, Fe, Sheiba, Moses, Stallon, Jameer, Giulia (who I already mentioned), San, Jinji, Putu (both of them), Ketut, Gaudi, Rakesh, Sybila, Diana and Mohamed. There are a couple more whose names we could not recall, but as a whole, we were very, very impressed by the crew! We thoroughly enjoyed all the performances by the six members of the Voices of Silversea. Each show was professionally prepared and appropriately timed. We could not be happier with the entertainment they provided. The same goes for DJ Bart, who provided great music during the day, afternoon and evening. Perhaps there was a tad too much Latin music, if I’m being really picky. As for areas of improvement: the pool deck was a nice place to relax after a tiring shore excursion (or after a day of sleeping in!). However, by the early afternoon there were not enough crew members and we had to walk over to the bar to order drinks. For us, this was not a huge inconvenience, but again, Silversea promises upmost luxury, and fell short in this regard. Also, there were no umbrellas on the deck (as on Wind Star) to provide shade, but I suspect this is due to some rule or regulations for a ship of this size. Our first cruise with Silversea was an expedition trip to the Galapagos. I have to say, we both preferred that style of cruising. While we like to dress up, I felt that having to wear a jacket almost every night for dinner to be excessive. When on vacation, I like to feel relaxed and not “stuffy.” I understand that this is a personal preference of ours, and in no way impacted our overall rating of this cruise. In fact, while onboard, we booked an expedition cruise on Silver Cloud to Antarctica! Finally, I would like to commend the captain, staff and crew for the occurrence during a strong storm. We were dining at Silver Note when we felt the ship tip too much. Apparently, the winds were extremely strong and were pushing the ship sideways. We remained calm but were slightly fearful. The captain handled the incident perfectly, quickly changing course into the wind. It’s such a shame that there was so much damage (broken wine bottles, glasses, even an entire wine fridge!), but at least everyone was safe. Additionally, we commend Radek for his calm handling of this scary situation! We’ve never experienced anything like it, and hope that we never do again! We were quite disappointed during disembarkation. While we waited to leave the ship, there was nothing available: no water, coffee, tea, anything. On our prior cruises (Silver Galapagos and Wind Star), there was always plenty of bottled water available and coffee and tea stations were set up for guests to help themselves. Aboard Silver Muse – nothing. One of the crew members who we befriended ran to her cabin to bring us two bottles of water! The disembarkation procedure could for sure be improved. Overall, we very much enjoyed this cruise, especially the ship itself and its crew. Sure, there are a few imperfections to work out, but we will definitely be sailing with Silversea again! We would for sure sail aboard Silver Muse, but have found expedition trips to best suit our interests. Read Less
6 Helpful Votes
Sail Date: July 2017
Embarkation from the port in Athens was remarkably smooth and fast. We were among the very first passengers there which probably helped. We went to the pool deck for lunch and it wasn't too long before we were allowed to go to our ... Read More
Embarkation from the port in Athens was remarkably smooth and fast. We were among the very first passengers there which probably helped. We went to the pool deck for lunch and it wasn't too long before we were allowed to go to our suite. Luggage took a little while to arrive, but not an unacceptable amount of time. The ship is pristine. Our silver suite on deck 10 was extremely comfortable. A very pleasant sitting room with balcony, bedroom with comfortable bed & beautiful bed linen. A very spacious walk in robe with ample hanging space and hangers plus cupboard space. We had a lot of luggage and were able to unpack and put away everything. The bathroom is beautiful. A seperate toilet, huge shower and spa bath and double sinks in a well equipped vanity. Our butler and cleaner were both lovely people and extremely helpful. I have read a lot of criticism about the lack of a communal dining room on the Muse and also difficulty getting into the restaurants. I can't agree. It was my first cruise so I have no experience of the communal dining room. We only pre booked a restaurant for the first night. After that we would speak to our butler each morning and tell him which restaurant we would like for that evening, it was never a problem. We did dine ashore on a couple of occasions. The service in all the restaurants we tried was excellent and the food very good. The only problem I had was at breakfast in La Terraza where the service was sometimes a bit distracted and haphazard. We spent a lot of time on the pool deck as the weather during our cruise was extremely hot. The pool is beautiful and filled with salt water so there isn't that awful chlorine smell. The service around the pool was excellent and it was great to be able to simply move from your lounge bed to a table for lunch. We didn't take part in any shore excursions. They all started early in the morning and we are not early morning people. We would go ashore when it suited us and either wander around or get a taxi to a specific location. For example on Santorini, I chose a beach which was about 20 minutes in a taxi from the port. It was great, well equipped with waiters providing drinks and food & it was lovely to be able to swim in the Med and we simply told the taxi driver when to return to pick us up & he was there right on time. We did a similar thing when we got to Taormina. We did go to the casino, which is very small but perfectly adequate, but not to any of the after dinner entertainment, it simply didn't appeal to us. I did use the Spa for a facial, massage and manicure. The facial was very disappointing with half hour taken trying to convince me (unsucessfully) to have some extremely expensive anti aging treatments. The massage was excellent, although at the end I was talked into buying several hundred dollars worth of product I really didn't want. I was so relaxed after the massage she could have sold me a house. The manicure was perfectly adequate although expensive compared to what I get in Sydney. Disembarking in Rome was again easy although I must admit I didn't expect to have to leave quite so early (cabin vacated by 8.30am) and having your luggage picked up the night before is a nuisance as all the toiletries you need for the morning plus your nightwear then have to be carried with you. Would I go on the Muse again? Definitely if the itinerary was different. I didn't like the concept of a different port each day. There really is no time for anything but a very superficial look at each destination. If there were fewer ports but several days in each one I would happily travel on this ship again. Read Less
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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