58 Silversea Silver Muse Cruise Reviews

We've cruised the Med/Adriatic before, but this was our first time on Silversea. We booked the newest ship, The Muse, because we wanted the most modern amenities and experience. I'd say we got those mostly. When we arrived, ... Read More
We've cruised the Med/Adriatic before, but this was our first time on Silversea. We booked the newest ship, The Muse, because we wanted the most modern amenities and experience. I'd say we got those mostly. When we arrived, the ship still had that 'new ship' smell....*ahhhh*... but unfortunately so did some of the service and processes. They still need to work some bugs out, but that's to be expected. The ship is lovely and modern. The rooms were a perfect size - we never felt cramped or on top of each other, and it included a nice walk-in closet and sizeable bathroom with both shower and tub. (Although we felt the tub could go, possibly freeing up the space for a double sink setup, which would have been preferred.). The public areas are beautiful and comfortable, and with only 600 passengers on the ship, they were almost never crowded. Even though the ship was full, we didn't actually see many people, outside of the pool deck or meals. The pool was never overcrowded - there were always chairs available and wait staff was plentiful. Lines to board tenders were never long, coming or going. It was a nice ship-to-crowd size overall, but there were a few things that were a bit tight - the gym, for example, was nicely appointed but too small and crowded most days. Several of us tried the spa. It was nice, but I felt that the staff was young and green in many cases, and there was an overt push to sell some of the more expensive treatments - things I would never trust to a green staffer on a cruise ship. As expected, services were overpriced...way overpriced...vs. what one would pay onshore. So I personally limited my use of it. Some in my party, however, felt that the massage therapists were excellent. Their only complaint was a flaw in the ship design, which put deck furniture constantly being moved around just above the massage room, making too much noise for it to be a relaxing experience. Food was good...sometimes great, depending. What we didn't care for was the fact that no main dining room exists. To eat in any of the restaurants, we had to make reservations, and if we did not plan ahead, we had to take whatever was available. We never actually made it to the 'upgrade' eateries because we could not get a reservation. We did have the option of ordering the room service menu either in our room or to be delivered to most any area of the ship. That was a good option and we took it several times, but the room service menu got a bit tired after 3-4 times of using it. And it was clear that the process of ordering that way threw the staff off a bit. Suggestion to Silversea: repurpose one of your dining venues to be available as a main dining room where people can just casually go anytime. We spent most of our days out and about onshore, and the last thing we wanted to do was be on a time schedule to make a dinner reservation. It would have been nice to have a casual buffet option available to us after 6pm. Yes, there is the room service option, but we were traveling with 2 other couples, and that didn't work well for group dining. We often preferred dining onshore with local cuisine and did that where we could instead. What could keep us from returning to Silversea (in addition to the annoying dining issue) was the dress code. Stuffy and inconvenient. While I understand that some people enjoy getting dressed up for dinner...guess what... a lot of us don't. And we didn't have much of an option on that. After spending all day on a shore excursion, nobody wanted to have to get dressed up to go eat. And dress code did not allow people to even walk around the ship in casual attire after 6pm. The men in our group were often in shorts on shore trips (it was 90+ degrees most days), and upon returning to the ship, they were expected to change into long pants (and often dinner jackets) to go to any public place on the ship. Whut??? Really??? It either kept us in our rooms or had us trying to sneak to an outer deck for a nightcap and a cigar. Often, we ate dinner onshore and returned to the ship at 10pm, so when we hit the boat, we were technically in violation of the dress code just returning to our rooms. Several times we were 'corrected' by the staff...to which we complied...but why did we need to worry about that? We were all in 'resort casual' attire that would have been acceptable anywhere, except this ship. At this price point, there is little worry about people dessing poorly if left to their own choices. This policy should be reviewed by Silversea, as we heard a lot of passengers remark negatively about it. A nice thing about Silversea is that each suite gets a butler who is at your disposal for help with most anything. While our butler was good and mostly responsive, we felt that she probably had too many cabins assigned to her to be very effective. Several times we requested something, she forgot about it. I don't feel it was intentional or incompetence; it seemed that she was just very busy with too many requests. It kept the service from being 'exceptional' and sometimes even from being 'adequate'. Also, our fellow traveling partners had a different level of service from their butler, not nearly as good as ours. So it seems that perhaps training is inconsistent and service level depends on who you get. I felt this way across the ship - in some areas, service staff seemed very green and task-oriented. Rather than focusing on what they could do to enhance the customer experience, they often behaved as if they had a short set of rules to follow and had no flexibility in them. Again, likely a training issue and inexperienced staff learning processes on a new ship. Bugs to work out. One small thing to note on this partcular occasion - we took this trip to celebrate a milestone birthday for someone in my group. My travel agent shared after the cruise that she had arranged for a small birthday celebration for us while on the ship, but it never happened. So something got dropped somewhere. In addition, we were told to get our room beverage request into SS prior to sailing. We did, but almost none of us ended up with what we requested and got things we didn't. There seemed to be confusion about small details like that. Again, bugs. Overall, it was a good cruise, although the itinerary could have used some work. For example, we spent 2 days in Malta, which was overkill; we spent 5 hours in Corfu, which was 5 hours too much. We stopped in Dubrovnik which was so overcrowded with cruise ships, we could do almost nothing onshore. Would have preferred Split. And we went to Sibenik, which was nice but very very quiet. And there was no 'at sea' day, which always provides a nice break from the onshore rush. We'll be more careful about the itinerary we pick next time, but I hope SS reviews it as well. The nice thing is that the smaller ship can get into ports that many can't..so why stop in places where 7 or 8 other ships full of thousands of people already are? Just skip those. I guess one of the biggest 'a-ha moments' we had on this cruise was that upon arriving on the ship, we immediately understood the 'Silver' in 'Silversea'. The crowd was pretty senior, probably a bit too senior for us. While we aren't youngsters, we have way more energy than the majority of people on the ship. It was very quiet at night. Many people dined very early and then disappeared. It just felt like the demographic was too old for us. Suggest you consider that when selecting your cruise. It makes for a different experience. For sure. Overall, not sure we will sail with them again. If they fix the dress code and main dining room items, we would consider it. Those two things eroded our experience, as they were things that affected us daily. They're easy to fix, so I am hopeful they will do that. If you like formality and structure in your vacation, this would be the cruise for you. Happy sailing! Read Less
Sail Date June 2017
We have traveled on Silversea 17 times and think it is a great cruise line. We chose this trip because of the timing, the fact that it is a new ship and the itinerary was interesting. There were several problems, however. There are ... Read More
We have traveled on Silversea 17 times and think it is a great cruise line. We chose this trip because of the timing, the fact that it is a new ship and the itinerary was interesting. There were several problems, however. There are many dining venues and reservations are required for all of them. There is no "open" dining venue and it's first come for reservations and first serve. If one cancels a reservation you can literally be "boxed out' for dinner It's a bit disconcerting to be told "well you can always have room service". The dining venues are quite luxurious. There is a great deal of empty common space. On the fifth deck there is a huge lounge and very little occupancy. It's a waste of good space that could be an open dining room. There are bars galore! The staff was very attentive. We realize that people have different tastes, but in general the food was overly salty. The bathroom is a bit tight in space and the need for a tub is questionable in this level of suite. Butler service is excellent and the suite was always cleaned well. Read Less
Sail Date May 2017
It's a new ship, so you'd expect top notch facilities and almost no wear and tear. The ship lived up to those expectations. There's a design flaw though that needs to be addressed: there's no main dining room. There ... Read More
It's a new ship, so you'd expect top notch facilities and almost no wear and tear. The ship lived up to those expectations. There's a design flaw though that needs to be addressed: there's no main dining room. There are 8 restaurants, and 7 of them require reservations in advance. Only the pizza place doesn't require a reservation. IMPORTANT to make reservations for every night before embarkation, or else you might be eating pizza or room service. We tried to have dinner with some folks that we met onboard, and were unable to do so because of the reservation policy. Additionally, 6 of the 8 restaurants require a dinner jacket, with 4 of them also requiring a tie. That got annoying in a hurry. Silversea doesn't have tux rental, so I had to allocate packing space to a sport coat. The last annoyance with the restaurants was that the menus don't change. The limited food selection was starting to get old by the end of a 12-day cruise, so imagine how that would be after 3 or 4 weeks! We didn't eat at the Indochine restaurant on board, but I didn't hear any good reviews from the people who did. Perhaps they could scratch that restaurant, merge the Japanese restaurant with The Grill, and use the extra space for a smart casual main dining room. That would solve all of the problems, but it probably won't happen any time soon. The only other complaint is that the internet, while fast for a cruise ship, kept losing connection every few minutes. We paid for the upgraded internet, but had I known how it would perform, I would have stuck with the complimentary 1 hour per day. Now the good: food quality was pretty good compared to other cruise lines. The waiters did a terrific job of remembering peoples' names. The butler service was quite good. The unlimited free alcohol and soft drink policy was wonderful! The excursions were quite good, and none of them were canceled. We never saw much entertainment, as it didn't start until 10 pm, mostly because the restaurants didn't open until 7 pm, but we liked what we saw. The cabins weren't the largest around, but they were comfortable and well maintained. Read Less
Sail Date May 2017
Overall the cruise was extremely pleasing and we enjoyed it very much. The cabin was very well appointed and comfortable, the shower would be better if it was larger, we find no need for the bathtub. Dining experience not good, ... Read More
Overall the cruise was extremely pleasing and we enjoyed it very much. The cabin was very well appointed and comfortable, the shower would be better if it was larger, we find no need for the bathtub. Dining experience not good, having to make restaurant reservations months before departure with little knowledge of the setting is not effective and leaves no room for flexibility of choices. Meeting new friends and desiring to dine together not possible. Menus in all venues redundant, no changes or options. Gilbert handled complaints very professionally. Destination lectures should be provided, it would be tour enhancing if before tour talks were provided. The 5th floor Lounge should be made more welcoming and cozy and possibly used as a meeting location of those passengers wanting social time before dinner as well as a venue to talk about the days tours and the next days venue. Shows were not up to our expectations, some performers were good, some just okay. Arrangements were dull, repetitious, and not professional. The ship and crew could not have been more accommodating and pleasant. Most of the shore excursions were good, the lunches were to long and felt time filling, more information and less food would be more to the reason for the learning experience. Read Less
Sail Date May 2017
Have sailed with Silverseas before and liked it. However, the experiments on Muse were a failure in my opinion. No open dining! Well, we made reservations for several nights. The problem was we met some great people and the 8 of us ... Read More
Have sailed with Silverseas before and liked it. However, the experiments on Muse were a failure in my opinion. No open dining! Well, we made reservations for several nights. The problem was we met some great people and the 8 of us wanted to have dinner together. They made that almost impossible so we ended up dining off the ship in the evenings when we were in port until 10. There were a lot of complaints about this and I hope they decide to allow at least one restaurant to remain open dining. If not, we won't sail on this ship again and if they put this into place on all their ships, I'll be looking for a new cruise line. ALSO...no coffee or tea available until 6:30 am. One of my favorite times of day on a cruise is early morning (5-6). Grab a cup of coffee or tea and watch the sunrise over the horizon. Well, unless you wanted to order room service and wait 1/2 an hour or pre-order the night before (and that would be the morning you actually managed to sleep in) there was nothing available until 6:30 am. You don't need a barista; you simply need coffee and hot water and fixings to make a cup to roam around. Read Less
Sail Date May 2017
We started out with a horrible pre-cruise experience. We booked directly with Silversea's "Cruise Specialist" and after submitting our passport information, including expiration dates, and having it accepted by Silversea, ... Read More
We started out with a horrible pre-cruise experience. We booked directly with Silversea's "Cruise Specialist" and after submitting our passport information, including expiration dates, and having it accepted by Silversea, we received all documents and got to the airport, where they refused my husband boarding because his passport expired in two months. We had to spend 2 nights in Philadelphia waiting for the passport office to open before we could get on the plane and received no call backs or help whatsoever from Silversea, even though we followed their emergency directions. It is in the fine print that a passport should be valid for 6 months after return, but my husband had just returned from Asia, who has the same caveats, with no problem. So, we missed the first two nights of our vacation in Greece & got to spend them stressed out in Philadelphia with no baggage, as it had gone on to Athens, and no assistance form Silversea, instead. Not a great way to start a vacation. Upon arrival in Athens - Car & driver waiting with car that was too small, but still a good transfer to Piraeus. Boarded the ship - it's pretty, but bland - not very warm and I'm not a big fan of the art, as I am of the Silver Spirit's or the ships. Ugly carpet through. Cabins are beautiful, with one exception - there is no longer a vanity, so make-up, etc. has to be done in the bathroom, which is annoying. Staff were absolutely wonderful - We were diverted from Dikilii to Izmir, which was an awful port. Kusadasi is always nice, but Marmaris so so, Santorini has gotten so overcrowded it's sad, Patmos was wonderful, Kotor fabulous as always, Dubrovnik always great, Hvar was probably our favorite, Koper has a cute little old town, but we grabbed a taxi to Piran, a seaside resort, which was beautiful. Breakfast always good in LA Terrazza. Had it one morning in Atlantide & it took 2 hours, so we gave up & stuck with La Terrraza. Rarely had lunch on board, but the Grill was ok, not great. La Terrazza dinners were good; Silver Note really not great food - too much going on, although the entertainment was fabulous; Kaiseiki was fun and worth the uncharge; La Dame was a let-down after many great Le Champagne meals - undercooked lobster, but good service; Indochine was awful - dried out dim sum, chicken coconut soup that didn't take or look like any I'd every seen before, naan looked & tasted like burnt tortilla slices, just not good; Hot Rocks always good; Atlantide I enjoyed, but husbands fish was not good - excellent service though. Pizzeria ok. Wish they could get fresh fish on board, as the frozen is always disappointing. Missed not having afternoon teas and the Arts Cafe' was a cold souless room and not a great substitute. Our biggest complaint was no main dining room - is it a pain and very stressful to have to make reservations every night. We missed being able to go into the Main Dining Room at any time with any size group and have a broad selection of food choices, all served beautifully & that is probably the reason I won't steer towards the Silver Muse again. Dining was a pain and the food wasn't all that great. The pool area is fantastic - loved the new L-shaped sofas for those of us that don't want too much sun. Only had one massage from Adena, but it was probably one of the best I've ever had - she was wonderful!! Work-out facilities nice. Reception, main lobby and bar are huge and no one ever in them - I would suggest using 2/3s of this as a main dining room. We had a wonderful cruise once we finally got there, but don't think we will choose the Silver Muse or book directly with Silversea ever again. Read Less
Sail Date May 2017
My wife and I were excited to try the newest ship in the fleet. Overall a very solid experience, however there are a few changes that are unwelcome. Pluses: Excellent internet speed. We purchased the full cruise high speed package, and ... Read More
My wife and I were excited to try the newest ship in the fleet. Overall a very solid experience, however there are a few changes that are unwelcome. Pluses: Excellent internet speed. We purchased the full cruise high speed package, and never had an issue with speed or connectivity. We used it for both work emails and daily posts to Facebook with pictures and commentary on our fantastic experiences. We truly enjoyed the shore excursions, more than we had on previous Silversea cruises (we have become "Silversea only" cruisers since 2004, and this was our fifth). While our meals in La Terrazza and La Dame were consistently excellent, we found Atlantide to be just "good". We miss the open seating policy of the Restaurant. Every night required reservations, however the maitre'd in both La Terraza and Atlantide were always able to get us in where we wanted. We would skip Seishin and Indochine next time, and focus only on La Terraza, Hot Rocks, Atlantide and La Dame. The spa was not fully ready for us, as the lockers lacked hangers so our clothes ended up piled on the bottom. A good massage though. While we prefer the other ships and their open seating in The Restaurant, the overall execution of the new ship is excellent. Shows were well done, and seating very comfortable. We enjoyed the art work as well. As a bonus, we met a lovely couple from Shropshire, England with whom we plan to travel again. Silversea passengers are wonderful overall. Read Less
Sail Date April 2017
First time out for the new Silver Muse. Overall a wonderful week on board and out visiting many places. Ship highlights - service of the Silversea crew, Indochine restaurant, our butler Jerry, the girls in Tor's Observatory, afternoon ... Read More
First time out for the new Silver Muse. Overall a wonderful week on board and out visiting many places. Ship highlights - service of the Silversea crew, Indochine restaurant, our butler Jerry, the girls in Tor's Observatory, afternoon tea in the Arts Café and wonderful Rachel the fitness coach who motivated and inspired me. A very tastefully appointed ship indeed. We had a spacious suite on deck 11 and slept soundly in super comfy beds. Highlights of our week: cycling in Menorca led by Gilles - what a beautiful island; Barcelona - Sagrada Familia (you MUST book ahead online) and the Boceria; Florence was amazing- we saw the Explosion of the Cart and Easter Sunday Mass at the Duomo; glitzy Portofino with a long walk up a very steep hill from where we could see Mont Blanc, followed by buying new shirts as we were so sweaty, and a blow out lunch at Chufflay (Splendido Mare). A few things weren't quite right: poor tour guide in Mallorca, TV system not working at the start or in the gym, and restaurants got booked up very fast, but the Silversea team always tried their hardest to resolve issues. Sunshine and calm waters made this a very relaxing week, fitting our busy working lives perfectly. Cannot wait to book another trip when time permits. Read Less
Sail Date April 2017
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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