1 Helpful Vote
Sail Date: May 2018
Our friends chose this cruise and, based on reputation of the line, we decided to accompany them. The ship was lovely and kept immaculately clean. The service, without exception, was exceptionally professional and friendly. The first ... Read More
Our friends chose this cruise and, based on reputation of the line, we decided to accompany them. The ship was lovely and kept immaculately clean. The service, without exception, was exceptionally professional and friendly. The first cruise, in our opinion, lacked enrichment talks which would have added a lot. The second cruise included talks which were appreciated. The only down side was the food. It seemed to be hap-hazard and disappointing in its total lack of local cuisine. We ate ashore 13 times to sample the local fare. It seemed unfair that reservations were required except in the main dining room . We didn't know this on the first cruise so had little variety. Also, not knowing beforehand which nights were formal, we found ourselves at an informal restaurant in formal dress. The Indochine restaurant seemed to be under-utilized as once was enough for many. It was fascinating to visit Albania, Croatia, and Montenegro. We were ill-informed about them before the cruise and it was delightful to visit them. They were highlights. Overall, we thought the cruise was lovely and would recommend it to our friends. Read Less
6 Helpful Votes
Sail Date: May 2018
• Background information Our previous experience with Silversea was on the Silver Galapagos—that was an expedition cruise, quite different than this classic cruise. We chose this cruise because it included stops on three ... Read More
• Background information Our previous experience with Silversea was on the Silver Galapagos—that was an expedition cruise, quite different than this classic cruise. We chose this cruise because it included stops on three islands—and because it stopped in Monaco for the Grand Prix. • Hotel information We selected Silversea’s pre and post cruise Simply Hotels: Condes de Barcelona, and Bernini Bristol in Rome. Both were very nice, modern hotels in excellent locations. We did need a power adapter in both. Breakfast was included with both hotels. We liked breakfast at the Condes better, but the Bernini’s was also very good. We would not hesitate to stay in either of these hotels again. • Ship information The Silver Muse is a very new ship and beautifully maintained. While some other reviewers did not like the interior design, we liked the simplicity of the design--and the quality of the building components. Most of the other passengers we met had cruised before, many on Silversea. It seemed to us that we were about the median age—mid-60s. Free laundry rooms are located on each passenger deck. They each have a stacked washer and dryer and laundry soap. Ours on Deck 6 had an ironing board and iron—I’m not sure if every deck had those or not. The laundry room was very clean and the iron was kept full of water by the staff. The laundry room on Deck 11 is not as busy. • Activities We did play table tennis one evening—kind of fun to play Ping-Pong in evening clothes. • Service Our butler and cleaning staff were outstanding. Silversea’s reputation for quality service is well deserved. • Port & shore excursions We selected this cruise because of the itinerary and were not disappointed. All of the ports were interesting and had something to recommend them--the highlight was being in Monaco for the Grand Prix. Ibiza, docked at pier: After taking a ferry to Formentera, we walked to a nearby bike rental place and picked out bikes. I am tall so they gave me a 21-speed mountain style bike. Everyone else had 5-speed step through bikes. All had baskets. The guides were excellent, but the group was a little too large (32, I think) and several of the bikes broke down. Still, it was worth doing. We are experienced bike riders in our mid-60s and did not find the ride difficult. Palma de Mallorca, docked at pier: Vintage Train to Soller Village was actually from Soller Village—but it was as nice as advertised. My wife bought some nice Majorica pearl earrings in Soller. Calvi, tendered from deck 3: Illustrious Men was a good tour of the island with a lot of information on the famous men associated with Corsica. We were especially intrigued with Pasquale Paoli. Marseille, docked at pier adjacent to a large Ferris wheel: Aix-en-Provence was a nice excursion—we bought some nice dish towels and place mats in the market—very nice. Saint Tropez, tendered from Deck 3: Villages of Gassin & Ramatuelle was a nice way to learn more about the history of Provence. One of the highlights was eating Tarte tropézienne that was made famous by Brigitte Bardot. After the tour we watched the boats and people while enjoying a wonderful Rosé wine across from the boats in the marina. Monte Carlo, tendered from Deck 3: The tender ride on Saturday was easy, but on Sunday getting in and out of the tenders was pretty rocky. This was the Grand Prix race weekend. Many people bought the Silversea race package and had a nice time. We chose to buy grandstand seats before we left the USA and thoroughly enjoyed the race atmosphere. Walking around the town during the race weekend is confusing because many of the streets are (obviously) blocked off. Our seats on Saturday were in Grandstand L. On Sunday we were in Grandstand K. Both were good and enabled us to see nice sections of the track and many of the boats in the harbor. Most people would probably prefer K over L, but being able to see some of the pit action from L was nice—and we also saw several wrecks while sitting in L. The bathrooms serving L are better than the ones serving K. Livorno, docked at the pier: Super Classe Tuscan Wines was a very good excursion. The winery was very modern and well equipped, and the staff were very knowledgeable and helpful. This was an excellent excursion. Livorno itself was not too interesting. • Travel to embarkation port We took the Silversea transfer from the Condes de Barcelona hotel to the ship. The bus left promptly and the transfer was smooth. Traffic was very heavy—probably because there were several huge cruise ships also in port. • Dining We ate in every restaurant—all were excellent. Ironically, my wife, who is a tremendous cook of Italian descent, said the Italian themed restaurant, La Terrazza, was the weakest of the restaurants. Our favorite was probably La Dame (the extra fee was well worth it), but the Silver Note was close behind. We had made our restaurant reservations before we left and had no complaints. Most of the other passengers we talked with understood the dining reservation system, and most were pleased with the food—many passengers had very high standards. Service was uniformly excellent. We had breakfast in the room several mornings—it was always on time and good. On formal nights some men wore tuxedoes, but most seemed to be in a dark suit. We liked the idea of dressing up like successful grown-ups—kind of refreshing. • Entertainment The jazz singer, Helene, in the Silver Note was outstanding. Unfortunately it was a little hard to hear her because some of the other guests were a little loud. We saw one show with the Voices of Silversea—they were fine, high energy and fun. • Disembarkation Silversea was extremely organized, but unfortunately the port of Rome requires all bags to be off the ship before the passengers are allowed to disembark the ship. Some people were irritated, but Silversea certainly did they best they could and was able to get those with tight connecting flights off the ship in good order. • Summary Simply an outstanding cruise. We liked it so much we booked two more Silversea cruises while onboard. As a traveler who had just completed a cruise on a different cruise line told us, “Once you’ve sailed Silversea, it is hard to sail with anyone else.” Read Less
3 Helpful Votes
Sail Date: May 2018
We chose this cruise as our good friends wanted to take this trip - it had been recommended to them by others - but they backed out. We knew nothing about cruises, having never been on one - except the perception that you had either the ... Read More
We chose this cruise as our good friends wanted to take this trip - it had been recommended to them by others - but they backed out. We knew nothing about cruises, having never been on one - except the perception that you had either the choice of: 1. Travelling with 10 million children dressed up as characters from movies; 2. Travelling with the equivalent of a floating frat party; or 3. Spending a considerable amount of time makking sure you were dressed 'suitably' for your fellow passengers. We both needed a break, it was our 40th wedding anniversary and we decided to take a chance. After all, we both loved the cities of embarcation and departure -Dublin and Barcelona - if the ship experience was bad, we could stay in our cabin, have room service and read and watch movies. The ship experience was amazing! We arrived by cab at the port, our suitcases were collected, we immediately went aboard and fifteen minutes later we were sitting outside, waiting for wine and fire-baked pizzas. We bacame so relaxed over the next few days that one time we got on the elevator and after about 90 seconds, we looked at each other noting that neither of us needed to push a floor button. Our cabin was lovely. Each day a bottle of champagne magically appeared in our mini-fridge and my husband's shirts were perfectly starched and pressed. Mark, our butler, could not have been kinder or more thoughtful. He and Jeanette, our housekeeper, made the trip in our cabin the type of experience everyone wants. They were super. (A side story: One night, we encountered a little rougher waters and my husband needed to leave dinner at Indochine before dessert. Our waiter offered to have my dessert brought to our cabin. I was delighted and we left. When we reached our cabin, we turned on the television to watch the news...the next thing I knew, I was awake and my dessert was on the dining table in our cabin. My husband had fallen asleep, too - he didn't know what happened. We found out the next day that Mark had brought my dessert and when we didn't answer our doorbell, he quietly placed my tray on the table and left. I asked him if we were snoring - and he assured me it wasn't very loud...) We pretty quickly settled into a relaxing routine. We arrived at Atlantide (the main dining restaurant - in addition to Indochine) each morning as they opened. Great service, charming servers and delicious offerings from an expansive menu. We went to La Terranova once for breakfast, but buffets aren't our favorites - so we stayed with Atlantide for the remainder of our trip. After breakfast we found comfy chairs in the Venetian Lounge and read for several hours. We were always asked if we wanted a beverage and their tea 'menu' was unbelievable. Oh, no...it was time for lunch. Where did the morning go? (Tip: Use the stairs as much as you can to help manage the delicious meals.) Between lunches and dinners, we tried every restaurant. Our dinners at Indochine were delicious, but the service at Atlantide was more consistent; same story at LaTerranova. We ate at La Dame on our anniversary and it was worth the surcharge. While delicious, I'm not so sure I would say the same for the Japanese grill. The poolside Grill is super for lunch if the weather is nice. I wasn't so crazy about the 'hot rocks' for dinner, though. The woodfired pizzas were super and I could visit the gelato bar three times a day if I didn't care about weighing more than my clothes could cover. We visited the fitness center almost every day and it was never busy. Immaculately maintained - it was compact, but met our needs. I had a massage at the beginning of the trip. The massage was excellent, but I canceled a second as I felt pressured to buy more services. I hope this comment reaches management. We often went to the Silver Note after dinner for a night cap while we listened to the jazz duo. They were great and Danielle, the bartender made us a delicious drink - hazelnut liquor and lemon juice. She was a doll. That was the only entertainment we experienced - we go to bed early. We met many lovely people on the ship and no one looked askance at what I wore to dinner. I should finish, by saying we enjoyed our trip so much - we have signed up for six more voyages with Silverseas in the next 16 months. Read Less
4 Helpful Votes
Sail Date: May 2018
Silversea is flirting with perfection with the Silver Muse and its crew. We just completed a 13 day cruise from Dublin to Barcelona with stops also in Portugal. This was our 5th cruise with them. This went off seamlessly without a ... Read More
Silversea is flirting with perfection with the Silver Muse and its crew. We just completed a 13 day cruise from Dublin to Barcelona with stops also in Portugal. This was our 5th cruise with them. This went off seamlessly without a hitch. I can’t imagine any other cruise line handling logistics better than they do. Pre and post cruise hotels, transportation, embarkation, and disembarkation were all handled seamlessy, every car, every driver was there when the were supposed to be. I can get used to going from hotel to airports in Mecrcedes limos. Anyhow. The star of this show is the Muse, Silversea’s new 600 passengere ship. It is absolutely gorgeous. Its interior is not showy at all, all muted tones, a palette of tans, greys and brown, creating a calm serene vibe. I was apprehensive about this trip because it was a bigger ship than the other Silvesea ships we have sailed, the Whisper, Shadow and Wind which were all 300 passengers ships. I was worried that the bigger number could play havoc with the client focused attention to detail the Silversea is noted for. The opposite was true. I think they have assembled their A-Team for the Muse. They crew paid more attention to detail than on the smaller ships. The 600 passenger ship is the future for Silversea while also going smaller with expedition ships for 100 to 200 passengers. They just took the Spirit and cut it in half adding space bringing it up to 600 passengers. The message here for Silversea regulars is not to fear they have lost their focus with the larger ships. They make it work. They also read these reviews and respond if needed, as they did by abandoning their reservations only policy for its 8 restaurants, after there was an outcry in Cruise Critic reviews, which was absolutely the right decision. A few words about the restaurants. The two larger dining rooms are Atlantide and Indochine. Atlantide is what Silversea regulars with know simply as the Restaurant. In this case it is posher, more elegant than its equivalent on the smaller ships. They nail it, the best food I have had on Silversea. The menu features steaks that are all identified as to source and type-grass fed or prime, from France, Argentina etc. The rest of the menu is what Silversea clients expect, they kill a lot of lobsters for example. The menu does not change every night as on their other ships but that is no big deal. Their other large restaurant is Indochine, which is a mélange of Thai, Indian, Chinese and just about every thing else under the sun. Dishes like lobster pad thai, Malabar chicken which is a jazzed up version of the familiar chicken tikka masala, the even do a good Pho. Unfortunately the passengers do not seem to be responding to this change of pace. There is less demand here than in Atlantide which is a shame, because its an elegant room, sort of art-decoiswith great food. Also on offer is the usual La Dame, the Relais and Chateux restaurant which is reservations only, with a surcharge of $60 pp. This is the best iteration, by far, of the three we have tried on the other ships. Worth the money. A tip is to make your reservations as early as possible because it tends to sell out. The other reservations only restaurant is Kaiseki, which unfortunately doesn’t work. It bears to close of a resemblance to a Benihana with the chef chopping and cooking food on a big grill. I think they have already abandoned this concept, reverting to the Seishin concept found on the Silver Spirit, which was superb. They do have a problems with La Terrazza which is they Italian restaurant found on every none-expedition ship. In the morning La Terarazza is the breakfast buffet. The waiters will take orders for different types of eggs, pancakes, waffles and toasts. The problem is that the waiters after bringing your waiter after bringing you your coffee and water, then use Ipad like device to place special orders. These orders go to a central source and then delivered by, it seems, any other waiter available. This results in confusion because no one is really responsible for your table, and orders seemingly get lost frequently in transition, which happened to us a few times. A similar problem exists with the evening version of it, which is reservation only but without a surcharge. One night our order got completely lost and after a 45 minute wait, and several complaints the food finally came out but cold. They also don’t change their change their menu. This is a shame because on other ships La Terrazza is a highlight because of its fresh pasta and other Italian dishes reflective of Silversea’s Italian ownership. On the Muse this needs some improvement. Also on offer is the Grill, their hot rocks concept found on all the other ships, which is an outdoor restaurant with tables aside the pool where the guests cook their food on super heated rocks. Personally I don’t like to work for my dinner. Other people seem not to mind it. It too is reservation only and without a surcharge. Above it on the deck overlooking the pool is Spaccanapoli a causal pizza only place that nails the Italian heritage thing by cooking great pizza. There is another restaurant, the Silver Note, a jazzy supper club kind of place which we didn’t try so no comment. All in all the quality of Atlantide, Indochine and La Dame make for the best food in their fleet. Then there was a problem which turned into a real treat and reflects the crews attention to detail and service. We were in a deluxe veranda, midship on deck 8. On the first night we heard a grating noise that was not the usual creaking of a ship. We complained to our butler, and there was an immediate response from the crew, who tried to find the problem. They ended up concluding is was in the duct work in the ceiling on the suite below which they couldn't get to while it was occupied. This resulted in a visit from the Hotel Director, who offered to put us in an Owners Suite. Sure we said. The butlers transferred every article in our room while we were at dinner even folding and hanging our clothes. So we ended up in a suite bigger than most one bedroom apartments in Manhattan. It had a dining table for eight, another dining table for four on the expansive veranda. I would never book a suite like this unless we were doing an extended grand tour of weeks not days. There is one other problem I would like to point out. I did say they read these things. Please lose the lunch part of full day tours. On an excursion to Granada to see the El Alhambra, which has to be on everyone’s bucket list, we stopped for lunch, which turned out to be a 4 or 5 course meal that lasted 2 ½ hours. As if people on the cruise aren’t getting enough food. I would rather spend the time visiting the sights. For those who must have lunch they could provide a box lunch with beverages. We have had similar problems on other excursions, including a disaster at beach club lunch that had a heavy metal cover band and a few hundred people from somewhere else drunk as hell dancing on the beach to horrid covers of bands like Metallica and AC/DC. This was in Cozumel while on the Silverwind. They ended up refunding the cost of the excursion everyone. This again due to need the see to include lunch on all day excursions. Lose the format, please. All in all our experience on the Muse far exceeded our expectations. Except for the few minor glitches I mentioned, this cruise was nearly perfect. I can’t imagine anyone, including Silversea’s major competition, Regent, Seabourne and Crystal doing it any better. Read Less
1 Helpful Vote
Sail Date: May 2018
My husband and I traveled with my 85 year old mother and this cruise gave us memories we will never forget. The ports we visited were fantastic. The food and dining experience on board was spectacular. We loved all the restaurants but ... Read More
My husband and I traveled with my 85 year old mother and this cruise gave us memories we will never forget. The ports we visited were fantastic. The food and dining experience on board was spectacular. We loved all the restaurants but probably our favorite is Atlantide. The quality and variety on their menu is wonderful. We ate there for breakfast, lunch and dinner and all were magnificent. We loved the bar there and Marilyn, the bartender, is a beautiful lady and the best bartender ever! We loved her Margaritas and Lemon Drop Martinis. Our waiters - Mahdi Abid, Kim, Eugene and Ayhan- truly made If unforgettable. We forged true bonds with them all. But again, all the restaurants are fantastic. We love Mario, John, and Issac there. They all took such great care of us. But the best part of the cruise is the staff. We met so many people that we will never forget. They are so kind and hard working and always have big smiles on their faces. This was the absolute best part of our amazing vacation. Read Less
2 Helpful Votes
Sail Date: May 2018
This was our first cruise on the Muse and we enjoyed every aspect. The ship is beautiful and embarkation in Dublin was a breeze. The crew was very friendly. After reading some reviews I was a little concerned about the dining policies ... Read More
This was our first cruise on the Muse and we enjoyed every aspect. The ship is beautiful and embarkation in Dublin was a breeze. The crew was very friendly. After reading some reviews I was a little concerned about the dining policies with no Main Dining Room, but the number of restaurants was nice and just about every meal was very good. We had a Deluxe Verandah Suite on Deck 5 and we liked that we were near the Dolce Vita bar and just down the hall from the showroom. We did have to miss one port (Waterford) due to weather, but an extra day in Dublin was fine. The ports were all very fun, we especially loved all the stops in Spain, La Coruna, Cadiz, Malaga and Barcelona. We only attended a couple of shows and they were entertaining. Really liked Jimmy the Cruise Director. He made a very competitive trivia a lot of fun for all. Can't wait for our next adventure with Silversea. Read Less
4 Helpful Votes
Sail Date: May 2018
We are long time Silversea Cruisers. First time on Silver Muse. It clearly represents a new direction for Silversea. we are not sure who the cruise line is marketing too. Let me explain. Gone is the elegant dinning room, and in its ... Read More
We are long time Silversea Cruisers. First time on Silver Muse. It clearly represents a new direction for Silversea. we are not sure who the cruise line is marketing too. Let me explain. Gone is the elegant dinning room, and in its place is a collection of dining options. While they represent a more modern approach to the dining experience, the new venues lack any sense of the wow factor. Comfortable, yes. Elegance, no. In fact, the entire ship denotes a sense of soft colors, fabrics, and light paneling exuding blandness. There was a lot of use of artificial material for surfaces. Now, don't get me wrong. This all tied together in a decorators well thought out scheme. Unfortunately it turned out very uninspiring. I have loved cruising-partly for the grandeur which this ship lacks. I am talking today grandeur, hip grandeur, modern grandeur, all missing. The staff were as fantastic as ever. Best in industry in my opinion. The food was OK. Meat products we fine. The fish was consistently over cooked and dry. I think fish products were not left to get to room temperature before cooking thus drying out. in the cooking process. Fish was not taken off the grill and left to finish on the plate. We were surprised at this problem since on virtually all of our past Silversea cruises, fish was fantastic. And yes, we did frequently and politely share our concern with ship staff. Now, Silversea is planning two more sister ships to Muse. I hope there is still time to add elegance back in the mix. By the way, did I mention the seven day menu has to go. Silversea has lost its way with this ship and marketing staff better make sure that young hip as well as seasoned cruisers feel they are getting ship value for their money. Will we sail with Silversea again? You bet. There still no better cruise line out there. These comments hopefully will be helpful to the cruise line. Read Less
Sail Date: April 2018
We sailed on the Silver Muse in late April/early May on the transatlantic cruise to Ireland and had a fabulous cruise! We embarked in New York (most people got on in Fort Lauderdale) so embarkation was shockingly easy. Since nobody was ... Read More
We sailed on the Silver Muse in late April/early May on the transatlantic cruise to Ireland and had a fabulous cruise! We embarked in New York (most people got on in Fort Lauderdale) so embarkation was shockingly easy. Since nobody was getting off in New York, we figured our cabins would be ready and they were. We were on and having lunch by noon! Our suite was 719, which is a superior veranda suite. It was in excellent condition and very comfortable for our cruise. The bed was comfortable with nightstands on each side, there was plenty of storage in the drawers and the closet. The sofa and chair were great for breakfast in our suite and the table accommodated us well. There is a folding table top that can be used as well. The TVs in the mirror worked fine. The bathroom was smallish with one sink and a separate shower and tub. The shower worked great with a rainfall and handheld shower head that was fine for an overhead shower head. The location was very central to everything. A couple minor quibbles. The safe would not show what number you entered, so you had to hope you got it right when the time came to open it! And the doorbell was a buzzer, not a nice chime. The casino was small but active. The shops were very unbusy and overpriced. They could probably be scaled back and the space used for something more engaging. The public areas were in excellent condition. We spent a lot of time in Dolce Vita for a cocktail before dinner. The decor throughout the ship was unobtrusive and the artwork was generally appealing to us. The gym was small but never overcrowded even on sea days. There was a nice walking track outside on the top deck. The service was excellent throughout. The restaurant servers would address us by name and were always ready to refill your glass. Meals were not quick, generally 90 minutes to two hours but we tended to get several courses. Occasionally it was slow but rarely. Bar service was excellent as well. Our butler, Briston, was fabulous and was ready to assist however he could. We thought the food was superb! We dined in all the restaurants except Hot Rocks, which didn’t appeal to us on a cool to cold weather cruise. We thought La Dame was excellent and returned for a second visit. Likewise for Silver Note—the lobster is fabulous! (And we’re from Maine!) The jazz duo there was great and we closed the place down a couple times. We enjoyed La Terrazza for breakfast, lunch and dinner. Desserts were excellent as well, especially the gelato and the deconstructed lemon meringue pie in Atlantide. We dined early and had no trouble getting in to Atlantide or Indochine at all. The one exception on food was the steaks. One was not flavorful and one was undercooked. I just ordered other items instead—plenty to pick from! The entertainment was very good. There were three lecturers on board to talk about local history, espionage and cruise history. We didn’t go to all the evening shows but they had a guest violinist on board who we really enjoyed. There were two cooking demonstrations and a couple theme lunches in Dolce Vita which were a combination meal and entertainment experience. There were multiple movies to pick from in your suite and they showed some movies in the theater. The ports were good. We liked the overnight in New York. The Irish ports seemed not quite ready for cruise ships. In Galway, for instance we had to tender and that’s a rough port (boarding and getting off the tender was quite an experience) and then once in port we were in the industrial part of town and then there was a walk to the shopping and sites. And that was after a long wait to clear Irish immigration on board, with passengers waiting a good 45 minutes in line. The other ports were similar but no tenders were necessary. We didn’t feel like venturing out on our own so we took the Silversea tours which were fine. Nice comfortable buses with adequate or better guides. Disembarkation in Dublin was easy. We had a late flight so we got off among the last groups. There was a long taxi line but the weather was ok. Overall, this was a great cruise. We really enjoyed the Muse and would definitely sail on her again. Read Less
3 Helpful Votes
Sail Date: April 2018
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and ... Read More
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and selection of food venues is the worst of any of my over 1000 sailing days on various lines. Basically only 2 inside restaurant choices for lunch daily. Both serving below average food in selection and quality. Do not open the Japanese restaurant nor the IndoChina for addition luncheon variety except on shore days, which makes no sense. Other than the IndoChina restaurant, menus remained the same in all the inside restaurants for an entire cruise. Not even Evening Specials. Think the only reason for keeping the Atlantide Restaurant open (the worst of all the eating places) is to drive passengers to the 2 pricey optional restaurant choices.....neither of which is outstanding. The best food is offered in outside venues with no enclosures for weather considerations. This is true of both lunch and dinner. The Grill serves hot food and good service. The Pizza Parlor is also excellent. The Italian restaurant, which you would expect to be outstanding due to the ship's owner ship is barely adequate. Menu does not include such staples as meatballs, sausages, Ceasar Salad or cannolis. Gravy ( sauce) is ok but not authentic Italian taste or quality. The bar service was very good as well as the nightly entertainment in the bar. Overall entertainment was amateurish with young on- board singers and dancers and a couple of guests. No professionals. Activities on the ship definitely designed for non-active seniors. The usual bingo, trivia games,etc. Cabins and the ship in general were clean, modern and very pleasing. Excursions were fun and well handled by the staff as were the post trip hotel accommodations and transfers. Read Less
2 Helpful Votes
Sail Date: April 2018
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique ... Read More
The ship is gorgeous, the staff is supreme, the food is wonderful. Our only criticism is regarding activities and entertainment. The highlight of every afternoon was Bingo and team Trivia. Not our idea of exciting and unique entertainment. There was also only a limited amount of board games on the ship. Throughout the 16 day cruise, food service was very slow, but the food quality was superior, as was the staff. The issues seemed to always be in the kitchen. One night, in the level 4 dining room, it took over 3.5 hours to complete dinner. We gave up on the idea of dessert. The head chef was very kind and seemed quite good at her job. I did go on a tour of the galley. I will give the benefit of the doubt. It’s a newer ship and there is a learning curve. They need to figure out how to shift focus on specific restaurants when business has higher than normal traffic. With all this said, we generally had a very good experience and plan to continue to use Silversea. Read Less
6 Helpful Votes
Sail Date: March 2018
We went on this cruise with a total of 8 people for spring break. Ft Lauderdale to Barbados. We have cruised on mostly upscale cruise lines (Crystal, ect) and stay in mostly four and five star hotels so we know what this level of ... Read More
We went on this cruise with a total of 8 people for spring break. Ft Lauderdale to Barbados. We have cruised on mostly upscale cruise lines (Crystal, ect) and stay in mostly four and five star hotels so we know what this level of service is. In general, the ship was clean and well laid out but the service was absolutely horrible for this level of ship with almost a 1:1 staff/guest ratio. The issues were brought to their attention and they only were marginally improved. On a positive note, the suites are the largest we have ever seen. They are well laid out and comfortable. The quality of the food and beverage options are nice but we found it quite petty to charge an additional amount for a couple of the restaurants like the tepanyaki grill. Just bump the cruise fare by $60/pp instead of trying to nickel and dime people. We understand with the Michelin starred and branded restaurants. Entertainment was average in our opinion when comparing it to Crystal. We realize that the Crystal ship is twice the size so this was not really an issue. The musicals were more comical to our kids so it was still entertaining. Hopefully Sliversea will send in some undercover guests and make some major changes to their service process, communication and overall organization. If they do, I think we would try them again but the luxury/upscale space is far too crowded in order to drop the ball like they did for us on this cruise. Read Less
3 Helpful Votes
Sail Date: March 2018
We took a 13 night trip on the Muse in March around the Caribbean, Fort Lauderdale to San Juan. We booked directly with the line but made our own flight and prehotel arraignments. Everything was easy and all worked out as expected. This ... Read More
We took a 13 night trip on the Muse in March around the Caribbean, Fort Lauderdale to San Juan. We booked directly with the line but made our own flight and prehotel arraignments. Everything was easy and all worked out as expected. This trip had ten ports which I believe was too many for the Caribbean. I would of liked a few more sea days. We have taken many trips and have been on most ocean cruise lines. This was our first SS trip. Below are my observations and comments. SHIP: Muse is a very nice ship. The layout is easy, size was great for us with plenty of space and no lines. The Decor was fine. We used all the public spaces and found the majority to be inviting and comfortable. The climate control system worked great everywhere we went and was very responsive in our cabin. CABIN: We were in a regular veranda cabin on deck eight, 845. It was very nice, great size with lots of storage all around. It was quite both day and night no matter what the ship was doing. The staff kept it very clean and made up with any request answered very quickly. I didn’t care for the in mirror TV and felt the TV selection was poor. INTERNET: I believe this was the first trip where everyone got unlimited internet. It was very easy to use while we encountered no dead spots aboard. We used it for email and face book which worked fast and dependably. I did not see any public computers however the front desk was willing to print out things. SERVICE: We felt the service was great all around. Everyone we encountered was pleasant and eager to please. FOOD: We ate in all the included venues and none of the extra charge. I really feel $60 pp is out of line on a already expensive luxury cruise. There should be no extra charge. We felt for a luxury line the food was just ok, there were no “wow” dishes. Beef was poor quality all around and I mistook their lobster tail for a shrimp. I would not recommend SS for a “foodie”. We made reservations on line and in person and used the open sitting restaurants. We had no issues and always got the time and table size we wanted. We tend to eat 7 to 7:30. We didn’t like the fixed menu deal, got boring after a week or so. We didn’t like the room service deal of not being able to order from a restaurant menu for dinner and not serving the food course by course. All was stacked up so as you ate your soup your desert melted. Not what I expect from a luxury line. SHOWS: We went to most of the shows and some of the speakers. They all were good, what I would expect for a ship this size. There was one pool party with great music. The lounge singers, jazz group and DJ were all very good. For us the main show started too late at 10:00 each evening. STORES: For a small ship they were all large with a very nice selection of product. SPA: Very nice and sold some very nice products. They gave some very nice hair treatments. In conclusion we hade a nice time and would use SS again, in fact we are going on the “new” Silver Spirit in October. For a luxury cruise line I would say they give an average value for the money. I was pleasantly surprised to see there was a broad mix of passenger age groups and nationalities. I find that much more pleasant than a trip where one group is the majority. Read Less
3 Helpful Votes
Sail Date: March 2018
From the moment we stepped on board it was 5 star luxury all the way....we were on deck 6 in the middle. The stateroom was spacious and very cleverly designed...space for 4 suitcases , a walk in wardrobe..big bath room veranda and fabulous ... Read More
From the moment we stepped on board it was 5 star luxury all the way....we were on deck 6 in the middle. The stateroom was spacious and very cleverly designed...space for 4 suitcases , a walk in wardrobe..big bath room veranda and fabulous bed sitting room... The ship was the right size (450 to 500 passengers)...the service impeccable, dinning and restaurants all 5 star .. excursions very well organised.... NOTHING was to much trouble for our butler and the ALL the crew..... We would 100% cruise with silver seas again...... YOU got much more than you pay for or expect... The ship is small enough for one to feel comfortable and not walk miles to get lost or exhausted. I cannot fault the crew our butler was fantstic and could not do enough for us. Waht ever we requested appeared miraculously..My only slight and I mean slight ...the casion was a bit small and the slot machines dated...but the croupiers mad up for it.. The cruise director was brilliant and so much fun...... Read Less
4 Helpful Votes
Sail Date: March 2018
We have been on many Silversea cruises as well as cruises on most major cruise lines including Seaborn, Sea Dreams Yacht Club, Celebrity, NCL, and most other major cruise lines. About 40 cruises in all. We chose the Silver Muse for this ... Read More
We have been on many Silversea cruises as well as cruises on most major cruise lines including Seaborn, Sea Dreams Yacht Club, Celebrity, NCL, and most other major cruise lines. About 40 cruises in all. We chose the Silver Muse for this cruise because it is a new ship and have enjoyed the Silversea cruise experience in the past. First the good news. The Silver Muse is a beautiful ship. It is the "Goldilocks" size of under 600 passengers. Not too big, not too small. There are many dining options and several bars and clubs to enjoy. The Silver Note supper club is great for dinner and live music. It is a great intimate jazz club with no extra charge. Reservations are a must. Kaiseki is a Japanese restaurant (ala Benihana) where you can sit around a table while the chef slices, dices, and chops your dinner. The cover charge here is $60.00 per person and there is basically only one dinner (you can choose between meat, fish, or vegetarian but everything else is fixed). It's nice but not worth the fee. The other extra cost restaurant is La Dame which is a french inspired Relais & Chateau venue. The cover charge here is also $60.00 per person. Food is only so-so and again, not worth the price. There is no "main" dining room on this ship and there are two open seating restaurtants, Atlantide, and Indochine which take the place of one. You don't make reservations at these as it is open seating at both so you come in a dine whenever you want. Other restaurants include La Terrazza (buffet for breakfast and lunch, italian for dinner. Reservation for dinner is a must), the Grill (outdoor dining on deck for dinner, sandwiches for lunch by the pool), and Spaccanapoli (pizza). Also, the Cruise Director Vicki is terrific! She is talented, funny, and extremely hard working! Now, the not-so-good. Some of the restaurant managers have an attitude-especially the one who manages Atlantide. Not very friendly. The entertainment is average. The Silver Sea singers (performing in the main theater) are very good, but other than that, a piano player in the lounge at times before dinner, and a trio that plays in another lounge at times. Overall, the food quality is about a 6 out of 10. We were disappointed at the quality of food, especially for a Silversea ship. On every other cruise we have been on (about 40) there is always an "always available" menu of some basic dishes like broiled chicken, a simple grilled steak, or fish. If there is such a menu at any of the restaurants on board, they must keep it a secret because it was never shown. Some of the dishes in restaurants are too spicy and/or rich and one might like a simple dinner at times. Service is also spotty. Our suite butler and maid were excellent, but some of the waiters in were less so. We went for breakfast in Atlantide one morning and walked out after about 10 minutes because we were never even seen by a waiter or offered coffee in that time. When we asked someone passing by for coffee, they said they would find someone, but then left and didn't bother to get us coffee. We left. Read Less
1 Helpful Vote
Sail Date: March 2018
Desire to check out the latest Silversea ship the Silver Muse. In general we enjoyed everything. We still however prefer their smaller ships. However with close to 600 guests, we did not feel crowded. Coordination of services in 2 of ... Read More
Desire to check out the latest Silversea ship the Silver Muse. In general we enjoyed everything. We still however prefer their smaller ships. However with close to 600 guests, we did not feel crowded. Coordination of services in 2 of the restaurants needs improvement (La Terrazza and Indochine). House keeping staff were efficient but didn't seem to have the same personnel connections as previous cruises. Having the shore excursions included in the price was appreciated. Silversea had to cancel excursions to Tulum which was disappointing but there were safety concerns which of course we value the most. One excursion in Roatan Island was concerning where the contracted agency took us out snorkeling in conditions that were not ideal for novice swimmers. Embarkations and disembarkation were both handled professionally. It was also great to be in Fort Lauderdale cruise harbour without other cruise ships. In general we as always enjoyed Silversea cruises. Read Less
1 Helpful Vote
Sail Date: March 2018
Newness of ship, culinary experience. Our butler Pedro and cabin attendant Solty were excellent as was Tatejanna in the Spa. The entertainment bordered on amateur and the guide in Belize(tubing excursion) was horrible. the guide through ... Read More
Newness of ship, culinary experience. Our butler Pedro and cabin attendant Solty were excellent as was Tatejanna in the Spa. The entertainment bordered on amateur and the guide in Belize(tubing excursion) was horrible. the guide through the caves was excellent. Jesus in Cozumel excellent. We enjoyed every bit of our time on board and the cuisine superb. La Dame could kick it up a notch all others excellent. The crew to passenger ratio excellent, we enjoy the smaller ship and look forward to sailing on same or one of your explorer ships. The Silversea line provides an exceptional cruising experience and the fact that we seldom saw others in the hallways and often had a private elevator was an added plus. The staff throughout the ship were always professional, polite and helpful. We had scheduled on Oceana in the fall but sister and brother-in-law had told us of their booking on Silversea so we joined them and even though we would not repeat the itinerary we will definitely book another voyage on Silversea Read Less
5 Helpful Votes
Sail Date: February 2018
I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were ... Read More
I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were very few visual or maintenance problems. The inexpensive art works were not great. My major problem was the dining experience. Firstly, and mainly, the in cabin dining has really been downgraded. Up until Muse, and now I gather in the stretched Spirit, in-cabin dining only offers the room service menu. Previously I could order from MDR dinner menu. Food was tasty, a little salty, and the menus went unchanged for a week at a time. CD Vicki, as always, was bubbly, entertaining and efficient. I would have liked to experience "Ship Happens" again. David Bilsand was excellent.Ship did not run out of Billi Billi! Read Less
Sail Date: February 2018
Wanted to see Rio and the Christ the Redeemer statue. Also, having cruised the western end (Peru) of the Amazon, we were interested in seeing the eastern end. From a nature and wildlife perspective, the Peruvian Amazon was much better and ... Read More
Wanted to see Rio and the Christ the Redeemer statue. Also, having cruised the western end (Peru) of the Amazon, we were interested in seeing the eastern end. From a nature and wildlife perspective, the Peruvian Amazon was much better and far less commercial. The small cruise ship there, however, only held about a dozen passengers and was nowhere nearly as luxurious as the Muse. Regarding the ports visited, there were a few that were of little interest, specifically Salvador de Bahia, Fortaleza, and Alter do Chao. Rio de Janeiro was disappointing because of all the warnings given about the security and crime in the region. Aboard the Muse, we had an outstanding buttler named Oscar Ferrer. He was quick to make sure that we were always comfortable and content. He was personable, polite, reliable, and good company. Another person that was a pleasure to work with was Daniel Arribas, our Silversea cruise consultant. He made everything so much easier in planning our trip. You don’t want to lose him, so give him a raise. Read Less
Sail Date: February 2018
lets start by saying this was the best holiday we ve ever done. Rio through the Amazon up to Florida. What made it so good, everything. Crew were amazing, service unbelievable, food excellent. I read some poor reviews before I ... Read More
lets start by saying this was the best holiday we ve ever done. Rio through the Amazon up to Florida. What made it so good, everything. Crew were amazing, service unbelievable, food excellent. I read some poor reviews before I embarked , cannot understand where they came from as we had a delightful experience. 25 days on board meant that we got to know all the crew including the silverseas entertainers. Everyday was brilliant particular sea days. The shore trips well organised. We did have a underperforming tour in Maceio which was fault of tour operator but silverseas refunded in full and it wasnt their fault. Not the best transfer in Rio but those are the only negatives on a long trip. we would not hesitate in booking another cruise with Silverseas. we ate at all the restaurants except the Japanese.All were very good . The wines presented were also of a very high standard and likewise the late night Brandies. Unlike us we had many a late night dancing late into the night with the Silverseas team. Well done to all who gave us such a great time. Irregular Kev Read Less
3 Helpful Votes
Sail Date: February 2018
My wife and I wanted to visit South America and this cruise matched up well. This is our fourth cruise on Silversea and we'd rate it as our best. We ate at La Terraza, Indochine, Atlantides, and the Grill and found all of them to be ... Read More
My wife and I wanted to visit South America and this cruise matched up well. This is our fourth cruise on Silversea and we'd rate it as our best. We ate at La Terraza, Indochine, Atlantides, and the Grill and found all of them to be superb in both quality and service. Our room was very comfortable and our butler provided service that was above and beyond excellent. The attention to detail from the entire staff was outstanding. The Silver Muse is a new ship and we'd rate it as the best we've been on with Silversea. Entertainment was good and a special compliment goes to the fitness director. I took her classes in Pilates, Yoga, and Abs and she did a terrific job with all three. Shore excursions were enjoyable with knowledgeable guides. Only complaints involve other agencies used by Silversea. Travel Document Services, the suggested vendor for our Brazilian visas did a horrible job. Despite having our passports a full 6 months before the cruise, they only got our visas back to us the week before we left. This was after many unanswered phone calls and e-mails. Also, checkout at the Park Tower Hotel in Buenos Aires was a mess. Long lines with only a few people at the desks when everyone was checking out to head to the Muse made for a less than pleasurable experience, although the hotel itself was fine. Silversea is expensive but worth it. We'll be on another Silversea cruise in the future. Read Less
1 Helpful Vote
Sail Date: February 2018
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a ... Read More
The route seemed perfect to us: A few nights in Buenos Aires before the cruise, a few nights after in Rio and some great places in-between: we knew this was for us! And in fact most of it was wonderful, especially Punta del Este (grab a taxi to Bikini Beach), a day in the Pampas on a lovely farm, the un-touristy destination of Montevideo, the final Carnival parade at the Sambódromo, Rio in general (do yourself a favour, stay at the Copacabana Palace, breakfast, pool scene, concierge team, drivers... all great!) And how about the boat? Well... this was only our second cruise. The first one was Christmas 2016 on the Regent Explorer in the Caribbean. We loved that boat a lot. It's new, it's fresh, maybe even glamorous. Compared to that the Silver Muse (which is even younger) looks very, very beige, Low ceilings everywhere, art that wouldn't look out of place at McDonald's (trust us, we are collectors). Compared to the other Silversea boats it may be a step up (dark brown...), but it's still decidedly bland. I know, some people don't care too much about the looks, but I think it sets the tone, it's what you perceive all the time. Of course, we loved many things: - good spa for a boat (the two of us just payed 169 for a 10 day upgrade to the private spa area which was empty most of the time, definitely worth it!) - a great acupuncturist from Japan - some nice on board activities (Portugueses classes were useful and fun) - even though the average age is very high (we are 42 and 49 and felt like one of the youngest couples; most people are in their 60/70/80s; two kids on all of the boat...): a lot of very open-minded people, I think we got to meet at least fifty people with whom we talked sometimes only ten minutes, sometimes several hours) - some nice amenities in our room category: free internet (worked pretty good and fast everywhere; by the way, I didn't notice any questionable content restrictions, different from Regent); free laundry (almost strange to leave the boat without dirty laundry!) I would say the biggest problem apart from the looks of the boat is the food. We ate everywhere - we are avid and adventurous eaters, even omnivores :-) The only things we really liked were (imagine that!) the pizza, ice cream, some pseudo-healthy breakfast options, the two restaurants where you have to pay extra (Kaiseki and La Dame - the latter is very difficult to get in though as it seats only 30 of the 600 passengers). Terraza was okay, the rest is sometimes more like a joke. It's kid's food. They warn you about "spicy" in Indochine when it's the (no offense intended) Mid Western senior's residency version of Asian food. Nothing local on the boat in general (not even drinks, no beer, no sodas, no nothing), everything is deep-frozen and bought in advance at some mediocre international "cruise specialist". The best food we had definitely off the boat, even if it was just in a sleepy Brazilian seaside resort or in a market hall in the port of Montevideo). Don't forget all this is combined with a ridiculous rigour when it comes to dress code that is even less flexible for men. No, eating is not a fun activity on this boat (and of course it should and could be, especially when you pay 20,000 Euros for ten days on the boat). What else? You can't change money on the boat which is quite unpractical when you visit several countries (and who brings Uruguayan pesos from back home?). The entertainment system works fast and efficient, the movie selection is 99% mainstream and uninspired. Quite sad: A cruise director with a mostly condescending manner. Why does somebody like this work in the hospitality industry? No, we probably would never sail again with Silversea. But then again we don't become regular customers very easily. Chose a nice route and go with them once. Then move on :-) And remember: Always concentrate on the positive, you can have a great holiday even when there are a lot of shortcomings. (Did we mention we can't wait for the premiere of Ritz Carlton cruises?) Read Less
8 Helpful Votes
Sail Date: January 2018
We chose this cruise primarily for the itinerary, but also because an acquaintance was actively recruiting people to join her and her husband on their sixth Silversea cruise. She was enthusiastic about the line and spoke highly of the ... Read More
We chose this cruise primarily for the itinerary, but also because an acquaintance was actively recruiting people to join her and her husband on their sixth Silversea cruise. She was enthusiastic about the line and spoke highly of the travel agent she has used for many years. We ended up with a group of 18, some who had previously traveled together and others, like us, who were "newbies" to the group and Silversea. We met several times throughout the fall to discuss excursions, dining options and air travel (we flew out of different cities). Our friend coordinated everything with our travel agent and he assured her that all transfers and excursions would be booked and dining reservations made for the whole group (we agreed to meet up every night for dinner at three tables of six). Unfortunately, he died suddenly in mid November. Turns out he worked alone and had not finalized all our plans. She contacted Silversea to explain our situation and they found a travel agency willing to take over and finalize our trip. We arrived in Santiago and found our bus with no problem. Embarkation was a breeze and I was impressed with how quickly the suites were ready. By 2:00 PM, we were in our suite on deck six. The Deluxe Veranda was very nice. We found plenty of hangers, drawer space and a lovely little jewelry box in the safe - very convenient. Bathroom small, but functional. Good water pressure, no issues with hot water. Other guests had trouble with no hot water. We explored the ship and compared it favorably to our last cruise on Regent's Voyager. I thought the color scheme was pretty bland. I referred to it as "Fifty Shades of Taupe," and thought they could have used some pops of color. There is a forward observation lounge, with a smallish library and bar area. We ended up there often for cocktails (fabulous bartender there - Jiro). The main dining area on Deck 7 is La Terrazza and reminded us of La Veranda on Regent. We also scoped out the pool area, fitness center and large area called Dolce Vita, which we would end up visiting frequently, as it is where Team Trivia was played daily. There is only ONE computer available for guests to use. So, if you don't have a laptop or iPad you're stuck with queuing up for that one desktop next to the Concierge desk. All in all, dining proved to be underwhelming. We ate in Kaiseki the first night and didn't realize until we were well into dinner that this was one of the two venues that charge $60/person. No one mentioned this when we were seated, nor was it posted on the menu. That was our mistake. We should have paid attention. The food was good, but was it worth $120 for us? No. Another couple ate in the French venue, La Dame, and were so disappointed they got their account credited. We then ate in Atlantide several times and on one occasion I had to return my soup, as it was very salty and another time returned my prawns, which had the consistency of mush. My husband loves sea bass and would get a good outcome one night and a completely different result the next night. All of us in our large group agreed that Atlantide needs some serious attention. Food quality varied widely, and while service was always pleasant, it was so slow. You could count on a 2.5 to 3 hour dinner. We liked Indochine very much, loved the Hot Rocks. La Terrazzo is probably the best option for dining. Breakfast was always acceptable, especially if you stuck to fresh fruits, omelettes and cereals. Loved the Arts Cafe. Good espresso drinks and I love playing the daily quiz they offered there. The pizza on Deck 11 (Spaccanopli) was good, while the lunch at the Grill again varied widely. I finally learned to ask for something off menu, such as a grilled chicken breast. My husband returned the rueben sandwich as it had almost no corned beef. Hamburgers were very tasteless. Wines were average, the kind of stuff I get at my local grocery store. After awhile we were able to get better wine by asking to try different ones and not just accepting what they were pouring that night. Entertainment was okay, though we only attended a few shows due to the late hour. We did like the piano player in the Silver Note very much, though the dinner there was one of the worst we had. We loved playing Team Trivia with Cruise Director Vicki and enjoyed many of the lectures, though I was disappointed that there were not many on Chile itself. I was hoping for more of a destination expert. Service was always good and the staff is extremely pleasant and well trained. We weren't big on utilizing our Butler, but when we needed her, she was right there. Due to a lot of illness on this cruise, the staff was super diligent about sanitizing and overall cleanliness. Excursions were fair to excellent. The best excursion by far, was the one we organized ourselves, exploring Vina Del Mar and the Casas Del Bosques winery. The best one organized by the cruise line was the Falklands Islands Blue Lagoon tour. Overall Observations: #1. I'll never use a travel agent again who works alone, with no back up assistance. We were lucky that we were able to get another agent at the last minute, but it could have been a disaster. #2. I'm not sold on Silversea. I never once saw officers. Other than the last night when they appeared in the tiny show lounge, they were noticeably absent. On previous cruises, especially on Regent, they are in the dining venues, wandering the ship on sea days, etc....We heard once a day updates from the captain, at noon, but he sounded like he was reading from a script. We asked for a bridge tour and were told they only planned ONE and it was full. The food is NOT locally sourced at all. We asked specifically if we would have local fish and beef from South America and were told everything was brought on board frozen, earlier in the voyage and it was impracticable to have local ingredients. We were amazed that they ran out of Pisco, which is supposedly the national liquor of Chile. They ran out on day two of the cruise and said they had no way to stock it again on the cruise. #3. Value. For the amount we paid, we expected more. Very disappointed with the airfare situation. Only one hour of free WiFi a day? Excursions were pricey and mediocre at best. We organized three on our own and had better outcomes. Food was the biggest disappointment. I think based on our preferences we might either try Viking Ocean next time, or go back to Regent. I'd be curious to see if other Cruise Critic members concur. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise because of the S. American itinerary and because the Muse was a new ship.We were concerned about the previous negative reviews we had read related to dining and formal nights and we were pleased to see that these items ... Read More
We chose this cruise because of the S. American itinerary and because the Muse was a new ship.We were concerned about the previous negative reviews we had read related to dining and formal nights and we were pleased to see that these items were not an issue. We never had a problem getting a reservation in any of the restaurants even though we changed many of our original reservations. There were 3 "formal " nights but over half of the men wore suits instead of more formal attire. Service was very impressive throughout the ship.It was nice having premium bar service included in the cruise package and the no tipping policy was appreciated. Public spaces were more than adequate and at times we felt like the ship was half empty, even though it was nearly full. We pre booked La Dame for 3 nights but after our first night there, cancelled our other 2 reservations. The service was impeccable but the food did not warrant a $120 surcharge. The lamb was overcooked and underwhelmed. Great wine selection however! Atlantide was probably our favorite restaurant and offered a good selection of entrees throughout the cruise. La Tarazza was typical cruise buffet fare. Breakfast was very good and you could order egg dishes alacarte from waitstaff, without needing to go through buffet line. There were few hot lunch entrees compared to our previous experiences on other lines. Desserts were beautiful to look at but failed the taste test. Disembarkation in Buenos Aires was unorganized and one of our worst disembarkation experiences ever! Bottom Line: Good ship but not worth the premium prices. I doubt that we will sail with Silverseas again. Read Less
2 Helpful Votes
Sail Date: January 2018
we enjoyed our trip. Cabin and amenities are good. Service was very good. Where the ship lacked was in food, information and restaurants. Although you had choice in restaurants with different names, all were essentially the same. Menus ... Read More
we enjoyed our trip. Cabin and amenities are good. Service was very good. Where the ship lacked was in food, information and restaurants. Although you had choice in restaurants with different names, all were essentially the same. Menus were different yet the food tasted the same. Preparation was adequate but not interesting. Ship entertainment was less than inviting. Voices of Silversea were well below what can be had in the outside world and not worthy of listening. Lectures were well informed yet were light in substance and not as informative as they should be with relation to our country visits and lack of detail was evident. They were ok but you should expect more. All in all it was a lovely trip but I would think that given the international audience and apparent success and costs to the clients, management should reach further given style and life going on in cities across the world. Management should do better. On a final note, crew and ship were excellent. Thank you, roysc Read Less
Sail Date: January 2018
We have travelled on Regent several times and wanted to compare Silversea. The ship was beautiful and our suite was excellent as was our butler Pedro. The excursions were generally mediocre and greatly overpriced. The food was very good ... Read More
We have travelled on Regent several times and wanted to compare Silversea. The ship was beautiful and our suite was excellent as was our butler Pedro. The excursions were generally mediocre and greatly overpriced. The food was very good but service was mixed. It was marginal in the La Terrza and poor in LaDame but good elsewhere. Paying extra for LaDame -- good but not exceptional food --with poor service was a major disappointment. The lectures were very good but evening entertainment was disappointing. When we booked our cruise we were scheduled to stop in Uraguay but learned on the cruise that we were not stopping there and would simply have another day at sea. That was a substantial disappointment as the ports we stopped at were generally not very interesting and this would have been a highlight. The gluten free offerings were limited for my wife. Vicki the cruise director was very energetic, funny and a big plus on an otherwise rather boring trip. Read Less
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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