Sail Date: August 2018
We chose this cruise primarily for the itinerary, especially Normandy and Paris. We frequently cruise on Celebrity, Princess and Carnival but wanted to try a river cruise. It will be our last river cruise. For one thing, our room ... Read More
We chose this cruise primarily for the itinerary, especially Normandy and Paris. We frequently cruise on Celebrity, Princess and Carnival but wanted to try a river cruise. It will be our last river cruise. For one thing, our room was incredibly small, with no room to pass between the bed and the dresser area. And we are not large people. We discovered that French Veranda means no veranda. Only a sliding door. At booking, I was told it was the only room left. That was interesting because we met another couple at dinner who said they had just gotten the last remaining room a few days before sailing. Worse than the size was the very loud rattling of the light housing above the entrance area of the room when the engine was running. We have a sound machine but could not turn it up loud enough to cover the rattling sound which kept us awake if the ship was moving. We complained six or seven times to the front desk, first by phone and then in person. After getting no response, my wife recorded the rattling on her phone and took it down to the front desk. Several hours later, a service man appeared, agreed it was a bad rattle, and left. That was the extent of it. We had to live with it the rest of the cruise. To make matters worse, I had called Viking prior to our trip and simply asked if there was any discount on future cruises if we booked during the cruise like other cruise lines. The agent said there was not, but if I would book right then, I could contact him after we sailed and get a $200 pp discount as previous customer. So I signed us up for a China cruise and bought the trip insurance. Because of our bad experience, I called and cancelled the China trip, with the assurance that since we were more than 210 days out from that sailing, I would only have to pay $100 pp penalty. However, they said I will have to pay more than $1,200 penalty because I have to pay for the insurance. I did not authorize them to activate the insurance since I had more than 90 days to cancel. It appears they will now be paid twice for this room on this cruise while I, living on a fixed income, will be out more than $1,200. If I had not given in to the pressure to sign up before the cruise (I told the agent we wanted to see if we liked it before signing up for another) I would not be out more than $1,200!! I realize I can forward this amount to another Viking cruise, but considering our experience, I just want to be rid of them. The food was generally good, but limited selections and availability if you're used to large cruise liners. Excursions were mostly good and with only one exception, were included in the cost of the cruise. The program director, Mimi, was very good and a hard worker. The extent of the entertainment was very limited television in the room and a pianist in the lounge. Read Less
Viking Cruises, Community Team has responded
We appreciate the opportunity to respond to your review, choctaw9. Your thoughtful praise of Mimi is delightful to hear, though we are sorry to learn of your displeasure with your first Viking voyage. The miscommunication regarding stateroom availability you’ve outlined is regrettable, as well as the in-cabin disruptions. Rest assured that all of your comments have been recorded for review by our Executive Team. choctaw9, if you haven’t connected with us already, we would welcome the opportunity to learn more about what could have made this the top-notch cruise you were expecting at TellUs@vikingcruises.com, and hopefully restore your faith in Viking. We hope to hear from you, and wish you a pleasant day.
Sail Date: July 2018
After having many friends sing the praises of Viking, we scheduled our first river cruise with them. From the moment we landed at the airport to time we boarded the flight to come home we were treat to first class service. We were blown ... Read More
After having many friends sing the praises of Viking, we scheduled our first river cruise with them. From the moment we landed at the airport to time we boarded the flight to come home we were treat to first class service. We were blown away with the way we were pampered. From the housekeeping to the food service, we had never experienced such service. The daily excursions were excellent, every detail was obviously improved based on guest feedback. The itineraries were structured to maximize our time with the highlights. The daily briefing by the Cruise Director prepared us for the following day. One example was informing us of what we would see on the beaches of Normandy. She explained the beaches would be populated with French vacationers, which many thought was disrespectful...until she explained that the French government surveyed the people who fought there and all indicated they wanted people to enjoy the beaches, that’s what they fought for. Viking listens! We were so impressed, that after being home less than a week we booked our 2019 cruise to Switzerland and Germany.308 Read Less
Sail Date: July 2018
Our family, of four, wanted to take a special trip to celebrate our high school senior's graduation. She chose France. As a senior citizen I wanted a relaxing tour, yet one which included the famous monuments, museums, and palaces. We ... Read More
Our family, of four, wanted to take a special trip to celebrate our high school senior's graduation. She chose France. As a senior citizen I wanted a relaxing tour, yet one which included the famous monuments, museums, and palaces. We found the perfect combination in the Paris-Normandy Viking River Cruise. We took the extended cruise and spent three days in Paris, visiting the special attractions in The City of Light. By chance we were there on Bastille Day and the day France won the World Cup! When we boarded the Rolf, we were delighted to find our ship and cabins to be just what we needed: immaculately clean, comfortable and with adequate storage space. We enjoyed eating in the lovely dining-room and on the more casual aquavit terrace It was fun to experience delicious new foods and delicacies while watching the shore roll by. We had cautioned our teen that she might be the only young person on the ship, but were amazed to find many of high school and college age on board. The activities and excursions were outstanding. I appreciated that while the younger members of the family could go on those that required more energy and endurance I could chose those that were easier or even remain on the ship with friends. Surprisingly, one of the excursions I enjoyed the most and will always remember was to the Monet Gardens. They were absolutely gorgeous. Normandy, Omaha Beach and the American Military Cemetery were very meaningful for each of us, but especially to me, since I was a child during WWII. The entire trip was definitely beyond expectations. I have been recommending Viking to all my friends. Our family would love to go on another river cruise and have even been discussing it. Read Less
Sail Date: July 2018
Opportunity to visit many cities in France without moving from hotel to hotel. Scenery of a river cruise is unique and breathtaking. Many choices for river cruises in France, but the consistent highly rated recommendations from friends and ... Read More
Opportunity to visit many cities in France without moving from hotel to hotel. Scenery of a river cruise is unique and breathtaking. Many choices for river cruises in France, but the consistent highly rated recommendations from friends and family pointed us in the direction of Viking. Viking not only met but exceeded our expectations. Our cruise director was extremely knowledgeable and professional & the food and service onboard was top notch. We elected the Silver beverage package that provided for upgraded wines and unlimited alcohol. The bar was well stocked with top shelf alcohol and the bar staff was outstanding. We will definitely be looking to Viking for future travel excursions. Other than tipping of the staff and cruise director, almost everything was included if the price of the cruise. Although there are a few paid excursions, the standard daily ones offered were excellent. Look forward to our next Viking cruise. Read Less
Sail Date: July 2018
My husband and I chose this cruise because we both had France on our bucket list. We both wanted to see Paris, I wanted to see Versailles, and he wanted to visit the D-Day landing sites. This was our first river cruise and we fell ... Read More
My husband and I chose this cruise because we both had France on our bucket list. We both wanted to see Paris, I wanted to see Versailles, and he wanted to visit the D-Day landing sites. This was our first river cruise and we fell in love! We spent a lot of time on our verandah watching the beautiful French countryside go by. We enjoyed all our meals, meeting new friends, and being served by an amazing crew. Although the cabin was small, it had plenty of storage. The queen-size bed was very comfortable. I loved that we had fresh bottled water in our room every day, and a cold bottle of water to take on excursions. Dining on the Rolf was always a wonderful experience. From the made-to-order omelets, fresh fruit and fresh pastries each morning to the chef's special regional dishes for dinner, we were always impressed. Everything was well-organized by a well-trained crew and staff. The included excursions were led by knowledgeable guides and were both entertaining and educational. The gardens and home of Claude Monet were exquisite and I loved hearing about the life of the artist. Rouen is a beautiful city with friendly people, and the Joan of Arc memorial was touching. Our trip to the American cemetery at Normandy was a highlight of the trip. Our cruise director had arranged a ceremony at the memorial and then we were given time to stroll among the beautiful graves. Our time aboard the Rolf was a dream come true. It was our first river cruise, but will not be our last! Read Less
Sail Date: June 2018
Husband had always wanted to go to Normandy and we had never been to Paris. We were pleasantly surprised when we got to our ship. The staff was there to get us settled in. Our cabin was very clean and efficient. Dining was a very good ... Read More
Husband had always wanted to go to Normandy and we had never been to Paris. We were pleasantly surprised when we got to our ship. The staff was there to get us settled in. Our cabin was very clean and efficient. Dining was a very good experience. We enjoyed the food and getting to join other couples on the trip. The service was excellent. All of our excursions were well planned and the tour guides and bus drivers were very good. Especially enjoyed the head tour director who informed us every evening as to what to expect the next day. He was very entertaining. Our trip with Viking was one of the best experiences anyone could have had. Viking did not disappoint. They did exactly what they said they were going to do and they made our vacation one of the best. We certainly would consider sailing with Viking River Cruises again. Read Less
1 Helpful Vote
Sail Date: May 2018
Nothing Compares to Paris in the spring. My sister and I had planned a different cruise the year before but due to an accident we cancelled the trip. (A word of advice BUY insurance). This cruise meant so much to both of us. I cannot ... Read More
Nothing Compares to Paris in the spring. My sister and I had planned a different cruise the year before but due to an accident we cancelled the trip. (A word of advice BUY insurance). This cruise meant so much to both of us. I cannot praise the crew enough. From the moment we landed we were treated like VIP’s. The ship was beautifully decorated,the food outstanding,the staff excellent. A special shout out to Mimi our cruise director, Nicky who sang and played every evening. The tours were delightful,especially the Giverny where the home of Monet gardens are located. Words cannot begin to describe the beauty there. After the cruise my sister and I spent 5days in Paris, we arranged this on our own. Paris,what’s not to love about Paris, it pulses life, culture , architecture,history, the people were very kind and friendly. Viva la France. Ship come and ship go, there are large ships and small ships but friendship is the best ship of all. Thank you for a memorable time. Read Less
Sail Date: May 2018
We took our grandson on the cruise of his choice as his graduation from Middle School. He could have chosen any one of many cruises with Viking River or another cruise line, but he wanted to see both Paris and Normandy. He was not ... Read More
We took our grandson on the cruise of his choice as his graduation from Middle School. He could have chosen any one of many cruises with Viking River or another cruise line, but he wanted to see both Paris and Normandy. He was not disappointed, nor were we. He had studied beforehand so he knew many of the places we went to and that added to his enjoyment, I'm sure. Our flight arrived so early, that Viking provided us with an addition excursion for four hours downtown with an excellent map in hand. It was wonderful. Then we ended our trip with the Night tour of the City of Lights. It could not have been better. We had photos of the Eifel Tower by day and by night, close by and at a distance. We could not have asked for more. I should add that each port satisfied his and our interest in historical sites. Words fails me in describing how moving the Normandy portion was. My grandson appreciated the friendliness of the crew for a not often seen teenager onboard. The dining stewards were especially helpful in answering his questions. He also was elated to choose the watercolor painting class because he is interested in art. Next year our granddaughter will begin researching her choice of river cruises and we can do it all again! Our cabin was a tad small, but we seemed to be in it only for sleeping. A river cruise was a good fit for us because it was easy on and easy off with little time wasted on the procedure. We also appreciated the variety of meals, some fitting our locale. Read Less
Sail Date: May 2018
Had never been on river cruise before. Picked this cruise because wanted to go to Normandy. The staff were all very friendly and wanted to do anything to help you. The food was super good, well presented whether buffet or table service. ... Read More
Had never been on river cruise before. Picked this cruise because wanted to go to Normandy. The staff were all very friendly and wanted to do anything to help you. The food was super good, well presented whether buffet or table service. Viking handled air arrangments. Met us at the Paris airport and quickly got us to the ship.The excursions included in the tour package were all we needed to keep us well occupied. The tour guides were very knowledgable of the areas where they were leading. The only extra excrusion we booked was "Paris at Night" because we wanted to see the Eiffel Tower at night. This was one of the highlights of the entire trip. The most impressive part of the trip was the opportunity to see Omaha Beach and the American Cemetery, certainly a moving experience. We are glad to recommend Viking and hope some day to do another Viking cruise. Read Less
Sail Date: May 2018
Outstanding service, food, and shore excursions. We had been on one other Viking cruise (16 years before) and, if anything, everything was even better. The staff is efficient, polite, and friendly. The ship is well maintained. The ... Read More
Outstanding service, food, and shore excursions. We had been on one other Viking cruise (16 years before) and, if anything, everything was even better. The staff is efficient, polite, and friendly. The ship is well maintained. The excursions (both those included and those that are extra) are well-chosen, and the local guides were all excellent. This was their Paris and the Heart of Normandy trip: The standout was Monet's Gardens at Giverny. We got there early enough to avoid the worst of the crowds so we could really appreciate the beauty of the house, gardens, and town. There were many demonstrations (cooking, watercolors), lectures (Joan of Arc, Impressionism), and entertainers (singers and musicians) and two game nights to keep everyone entertained. Those we attended were both fun and informative. The food was excellent. One member of our party has a food allergy (gluten) and the waitstaff was very helpful. (This allergy was also discreetly communicated to the restaurant where we ate lunch the day we went to Normandy.) We are saving up for another Viking cruise. Read Less
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