4 Helpful Votes
Sail Date: March 2019
This was a special trip celebrating a milestone 50th birthday. We are well seasoned cruisers and have been on most of the lines except Silversea and Crystal with 60+ cruises under our belt. SUITE: We booked the lowest level suite with ... Read More
This was a special trip celebrating a milestone 50th birthday. We are well seasoned cruisers and have been on most of the lines except Silversea and Crystal with 60+ cruises under our belt. SUITE: We booked the lowest level suite with a guarantee to upgrade to a min cat 3, and received a cat 6 up on deck 11. The room was perfect and spacious. Tons of room, excellent layout, with perfect service from our room stewardess. We had everything we needed in this room and loved the ability to split the room with blackout curtains in half so the early riser didn't disturb the other pax. Bedding quality very high. FINAL SCORE: A+ FOOD; DEFINITELY not 6 star. BIGGEST disappointment of the cruise! The menu in the main dining room was repetitive. Colonnade food comparable to HAL/Princess/Celebrity buffets. Nothing special, too many carbs/starches not enough high quality proteins or veggies. Sliced meats and cheeses were what you would find on other CCL ships. BALONEY served as a tapas? Yup. They also put it out on the buffet and the "Epicurean extravaganza". SERIOUSLY. We paid $450/pp/day to be served baloney? We did enjoy Earth and Ocean several times especially the smoked chicken starter. Fun place to dine weather permitting. TK grill was very good, but doesn't measure up to land based TK restaurants. This was still the best dining spot on the ship. Sushi was nice, pretty typical of what you find on land serving average sushi. But at lunch, due to penny pinching, they didn't serve raw fish. Our best meals were the TK special nights in the colonnade. They felt the most authentic and had cheeses you wouldn't find anywhere else on the ship. Main dining room has some outstanding nights, others it was OK. Just not consistent especially with beef dishes. Our last surprise when it came to food was the ship running out of standard menu items...60+ cruises never had a ship tell me they didn't have the item on the menu we ordered. IF you're a foodie, skip Seabourn and go with another cruiseline (Oceania, Regent). FINAL SCORE: C SHIP: was a perfect size, and never felt crowded. No lines for anything and the layout had great flow. The colonnade could get crowded in the AM requiring you to sit outside during peak hours. This tended to be the only time noticing how many were onboard. Lots of places to hang out and relax. High quality furnishing and art work. FINAL SCORE: A DRINKS: Bars had just about any type of premium liquor you could want. Beer selections were more limited. Want an IPA beer? Nope. How about a wheat beer? Nope. Craft beer? Nope.. You could find a nice selection of complimentary wines some better than others, the staff were more than willing to change out the wine if you were unhappy. Bar service overall was great. Servers couldn't remember what you ordered (they weren't allowed to write it down) and made multiple return visits either to ask again or brought your the wrong drink. This happened in the Observation lounge only. No problems in other venues. Coffee in Seabourn square is excellent. FINAL SCORE: B ENTERTAINMENT: Best was duet in observation lounge, Rachael and Vladi. The lounge band was also fun and played popular music from the 60-80's. They did seem to get a little repetitive in their playlists. CD Chris was prior west end actor/singer and had the best voice on the ship. Wish he would have sang more than twice during 15 days. The main shows were OK and geared towards the 70's crowd. We felt it lacked the energy and excitement of Oceania's ships. Very little stage magic, just singing with no sets or costumes. FINAL SCORE: C ACTIVITIES: Sorry this was sorely lacking. Sea days had very few options. One cooking demonstration in 15 days? Trivia, casino (which opened at 3pm on sea days), lectures or sitting by the pool were about all you had for options. A few games of corn hole (baggo). They did offer nice prizes of high quality. We were so looking forward to the brochure selling us on the "Marina" on the back of the ship. We had several protected bays during the cruise they could have deployed it in, but that never happened. How about the famous and well marketed "Caviar on the surf"? Yeah, never happened. We heard this sometimes turns into "Caviar in the pool"? Nope, Band played ONCE the entire 2 weeks on a sea day by the pool for 1 hour. Maybe a dance party under the stars? Nope, didn't have any. FINAL SCORE: D PORTS: The highlight of the NZ/Australia trip was seeing the Penguins march from the beach in Phillip Island...or that was the plan. Instead the captain decided 14 hours before arrival we would be leaving at 2pm vs 11pm. WHAT? "due to high winds" we needed to leave 9 HOURS earlier than planned! The seas were dead calm when we left the protective bay we tendered at... Like 1-2 ft seas. Barely a ripple in the water. I checked my phone, and the winds were going to pickup slightly in the afternoon (below 20mph). The REAL reason we were leaving early? Terrible seas the next day (sea day) w/25ft+ waves and big winds over 40MPH. We were putting along the entire time at about 12 knots riding the waves like a giant surfboard. Actually most of the time the ship moved it was slowly at 12 knots. We could have cut the crossing from NZ to Australia down to 2 days from 3. We could have skipped Eden vs leaving Philip Island early. Eden had very little to offer. FINAL SCORE: B SERVICE: Employees are the strong suit of Seabourn. Most knew our names after a few days. We were very surprised they could do this with 600 pax on board! They tried to bend over backwards and help with any request. They learned your drink or food preferences. It was the saving grace of our cruise. The people are what makes this ship stay afloat. We felt like we knew crew members on a more personal level too. I will say the officers were invisible most of the time. The crew were always present; ready, willing, and able to serve with a smile! FINAL SCORE A+ IF Seabourn improved the food quality/variety and entertainment/activities, we would consider returning and they could refer to this as a 6 star cruiseline. Until then, we have booked a Silversea cruise leaving in 60 days and will return to Oceania in the future. Food is subjective to a degree, but we have a good idea of what other lines offer and how it compares to Seabourn. I hope someone is listing at corporate office. FINAL SCORE B-. Read Less
5 Helpful Votes
Sail Date: February 2019
It is with great sadness that I am writing this review as I have never had to write a negative review before, however we have written to Seabourn since returning home and as they refuse to accept responsibility for issues then I feel it is ... Read More
It is with great sadness that I am writing this review as I have never had to write a negative review before, however we have written to Seabourn since returning home and as they refuse to accept responsibility for issues then I feel it is my responsibility to inform potential customers of potential problems.. We chose the cruise as part of a long holiday to New Zealand. We had travelled on Seabourn Encore the previous year to Australia and were mainly satisfied so we didn’t hesitate to book again. There was not much availability so our cruise consultant chose a cabin for us. Our cabin was appalling, ( see review below). We tried to change cabin, we were more than willing to pay to upgrade but the head of Guest Services said she would come back to us and never did.( we had already tried to get info about the cabin before leaving the UK) It was very galling to see the Seabourn Venture staff and even guest entertainers had cabins in better areas than we were allowed to purchase. Our first day was ok and then for some reason despite knowing of bad weather the captain decided to sail the ship to Norfolk Island. I had 4 days flat on my back with sea sickness as the swell was a constant 13-19ft and the ship was unstable, making it very uncomfortable to move around. At times it felt very dangerous. As expected we could not tender at Norfolk Island, In fact Seabourn have only tendered 2 out of the last 18 attempts!!!! Why did they attempt it knowing the weather was bad? And why do they not publicise how unlikely it is that the visit to the port of Norfolk Island will be successful? On the 6th day I made it out of bed and managed an excursion but then I started to feel ill. I was in agony. I was forced to see the ships doctor and found out I had streptococcal tonsillitis. Apparently there had been an outbreak on the previous cruise and a few of the crew caught it. We thought it was because nobody is asked to use the hand sanitizer anywhere on the ship and therefore hygiene standards are not as good as they should be. This was not the case when we were on the ship last time. Standards have definitely dropped over the year. I then spent another 3 days in bed, having to visit the doctor again to get stronger pain medication as I was in agony. It cost me 400 dollars through non of my own fault!!!! I have to say that Madeline our cabin attendant was fantastic and tried very hard to help me whilst I was ill. She was very sympathetic and genuinely cared. A credit to Seabourn. I recovered and then managed to enjoy visiting the other ports we did dock or tender at. The food standards have definitely dropped since the previous year. I can only describe the food as very boring, apart from the pool bar at night where at least the food had some flavour. We spoke to so many people who felt the same that we stopped speaking to people as we were not only bored with the food but bored with talking about it!! The entertainment was lack lustre and uninspiring. Cost cutting could be seen in all areas. On a positive the shore excursions were well organised and the staff very friendly. Please be careful when choosing a V1. It is very different to a V6 and I would hate anybody else to run off the ship at the end of a cruise as we did because we could not wait to leave. Read Less
5 Helpful Votes
Sail Date: February 2019
We chose the Seabourn Encore for 2 reasons: we wanted to see New Zealand and after trying other 6 star lines we wanted to try another. The itinerary was great. We had to miss Phillip Island because of the weather. That was ok with us; ... Read More
We chose the Seabourn Encore for 2 reasons: we wanted to see New Zealand and after trying other 6 star lines we wanted to try another. The itinerary was great. We had to miss Phillip Island because of the weather. That was ok with us; we really appreciate the captain taking safety so seriously. The rest of the stops were good. Embarkation in Sydney was fairly easy. The ship is clean and well maintained. The cabin was beautiful, thankfully because we spent a lot of time there. We were surprised that there were no USP ports on a fairly new ship, nor did they have electric do not disturb signs. There were plenty of 220 and 110 outlets throughout the cabin; except for the bathroom. The sea days were boring to say the least. They had trivia at noon. There were a few “conversations” which were lectures not conversations. The onboard entertainers may have been good, but were so loud we had to leave to protect our hearing. The other entertainers were all very good and varied from singer to musicians to comedy. The food was uninspiring. The set menu was always a good option: Caesar salad, shrimp cocktail, steaks and lamb. The wine was cheap and the champagne was awful. We expected better than we got. The service was slow. We always had to ask for more water, even after we complained. A few days into the cruise you can fill out a form telling them what was needed. After a few days the restaurant manager talked to us about our problems, but nothing was done either in the main dining room or the other dining places. The bar service was just as bad. I guess, if they ignore you they don’t have to serve as often. The bar servers were uninformed about what was available. Thomas Keller was the specialty dining place, but was a limited menu and not any better than the other restaurants. They did have a nice laundry with 4 washer, 4 dryers and 3 irons and ironing boards. The gym while small had plenty of machines. Read Less
3 Helpful Votes
Sail Date: February 2019
We were concerned about the larger Seabourn ships since we had only sailed on the smaller ones previous to this.We liked this better....never seemed crowded except for the pool deck during sail away from Sydney Harbor.The bigger ship gave ... Read More
We were concerned about the larger Seabourn ships since we had only sailed on the smaller ones previous to this.We liked this better....never seemed crowded except for the pool deck during sail away from Sydney Harbor.The bigger ship gave more options which we enjoyed.We were 2 couples neither of which had visited Australia and New Zealand so we thought this would be a good introduction.It was,indeed. We found the service at The Restaurant and at Thomas Keller to be outstanding! The bar service at the Keller lounge (and the piano man) also great. The only drawback for these venues was that caviar service was not available .A few of The Restaurant menu highlights included leek confit, grilled scallops, ribeye steaks, grilled scampi ,spring rolls, short ribs,lobster ravioli and lamb shank. At Thomas Keller we enjoyed Dover sole,Veal t-bone,roasted whole chicken(2 people), caesar salad prepared tableside, crab cakes. House Champagne is Nicolas Feuillatte which is a tad acidic for some tastes, is perfect in a Kyr Royale. Wines included with no surcharge included Tyrell's Verdelho, St Hallets Shiraz, Santa Margherita Pinot Grigio, Kim Crawford Pinot Noir, a good overall selection.The Seaboun Square which is not on the old smaller ships is a great addition...the coffee bar wins rave reviews. The lectures were diverse, interesting, well prepared and available for rebroadcast on demand on your suites' TV. The "Ventures" team was often scheduled on deck to answer questions when they were not leading an excursion. The tour highlight was a Zodiac trip in Milford Sound, NZ surrounded by thousands of waterfalls.The bridge instruction classes were outstanding, the trivia games a lot of laughs. The main entertainers appealed to us about 50% of the time. We did not miss a night of the piano in Keller's Bar. The one major complaint we have is that when we embarked we received a photocopied revised itinerary which eliminated the port of Timaru, substituting Lyttelton.Timaru is where in Feb 2017 the Encore broke loose and hit another vessel....since then the port has begun some repairs to allow cruse ships to again use the port but not yet. Seabourn,of course knew this long before sail date and you would expect out of common courtesy they would have informed all the guests. It was our only chance to get close to Mt Cook.Perhaps it's not bait and switch,but poor management. Whew,I should really point out the super high quality of every employee we interacted with on this sailing.We wish the on shore places we visit on a daily basis could take a lesson.THANKS! Read Less
5 Helpful Votes
Sail Date: January 2019
This was our first cruise on the Encore class ships. We have previously sailed 8 times on Seabourn: 1 Legend, 3 Odyssey, 3 Quest, 1 Sojourn. We had read mixed reviews of the Encore and Ovation, and were hesitant to sail on them. ... Read More
This was our first cruise on the Encore class ships. We have previously sailed 8 times on Seabourn: 1 Legend, 3 Odyssey, 3 Quest, 1 Sojourn. We had read mixed reviews of the Encore and Ovation, and were hesitant to sail on them. However, this cruise featured a good price on itinerary/destination we liked, so we decided to give it a try, and assess the mixed reviews about the Encore class. Based on this cruise, we would book the Encore class again. Unfortunately, on the first day, we almost felt that this would be our last Seabourn cruise. We had poor and inattentive service in the Colonnade at lunch, better service at dinner but miscommunication between servers and kitchen, so the food was not as we ordered. The next day, we met with Executive Chef Joseph to discuss our dietary needs (low-sodium). Chef Joseph met our dietary needs with the best food we have had on Seabourn; low-sodium but very flavorful. We pre-ordered dinner the night before, and our food in the Restaurant, Colonnade, TK Grill, and even in Sushi was prepared to accommodate us. However, the one large dining negative during the cruise was in Earth and Ocean on the first night it was open. We received an invitation base on our platinum status. Unfortunately, Chef Frank was apparently unwilling or unable to reduce the amount of salt in his dishes and did not prepare entrees we could eat, even though we spoke to him earlier in the cruise, pre-ordered the night before, and spoke to members of his team earlier in the day. The appetizers and desserts were quite good. Much has been written about the decline if the level of service with the launching of the Encore and Ovation, and the increase in general in the number of cruise ships competing for experienced crew. We have experienced occasional service problems of the Odyssey-class ships after the launch of Encore, and had occasional problems on board Encore. Service on the starboard side of the Colonnade was quite poor at the start of cruise; the port side team was much better. It appeared that the starboard side team was either new to Seabourn or newly working with each other. Their service improved after a day or two, and was at an acceptable Seabourn level. We encountered one of the servers in other places on the ship, and she always remembered what we preferred to drink and would search if it was not close at hand. By day two, almost all of the crew and many of the officers knew our names. Everyone was friendly and smiling. Our suite stewardess did an excellent job cleaning the suite, even with our changing daily schedule , which could have us out of the room by 7 AM or sleeping in until noon. She kept our refrigerator refilled. We attended and enjoyed the special wine tasting. We thought the sommeliers excellent, knowledgeable, friendly, and accessible. Natalia, assistant sommelier, would suggest and find a complementary wine we liked in the Colonnade or TK Grill. We do not understand the comments by other reviewers that they could not get a properly made mixed drink or cocktail. Drinks were well made and balanced. We had excellent, friendly, and professional service at the bars. Our favorites were “Jimmy” in the TK bar, Artem in the Club (and in relief at the Sky Bar), and Marcos at the Sky Bar. Fillippa was great in the Observation bar and as “fill-in”. However, as noted below, there were problems in the on board selection of liquors and wines. Apparently, various supplies were missing from the initial major resupply in Auckland at the start of the cruise. This included most Scotch whisky, Sauterne, and New Zealand wines and beers! We were very disappointed by the inability to resupply the missing beverages. We received no good answers to our questions from the F&B and Bar Managers as to why nothing could be obtained in the various ports we visited. The featured Bollinger Champagne was not available at the Retreat: we were told it had all been drunk on New Years Eve! (No, we did not pay for the privilege of sitting in the unattractive Retreat, there was an open “Bollinger party” on the first afternoon.) Space on board, even with 150 more guests, was not an issue. There were no problems at pool. As comes as no surprise, we found the Retreat to be a waste. After seeing it on the first day, we did not find it an attractive or inviting space, and would not have gone there again even if it were free. Differences from Odyssey class The Colonnade seemed much larger inside; outside is a bit larger than Odyssey class, but usually crowded. There is additional outside space on the deck below, which is accessed by a stairway; it appeared to be used by only a few people. The layout of the Colonnade is awkward. There is a large column in the narrow main corridor that everyone has to squeeze past entering and leaving, and getting food. The column is right in front of the main serving area, and the entrance to outside deck is through the narrow corridor. There was no prepared to order pasta at lunch, and no board listing the daily fish special. The stateroom lock is a very nice change, since the key card can be lplaced on the sensor pad without removing the card from the pocket folder. (A minor thing, but we always found it difficult to remove the card in order to insert it in the lock slot, usually several times to get the lock open, and then to fit it back in the pocket.) There is a nice night light in bathroom. The shower seemed to be slightly larger, Perhaps the toilet paper holder was meant to be “artistic” or something, but the paper roll continually fell off. Also, the paper itself could have been much better. (Or maybe we just do not like sandpaper?) The curtains in the suite were not as black out but were good enough. The Veranda suites are slightly longer and slightly narrower. Storage is arranged differently, overall better, with better storage including a shelf in the closet and larger storage over the tv. The vanity (?) at the foot of the bed is much shallower, and we found it pretty useless, nothing fit inside and the narrow top held much less. The television is much larger, as is the couch. The chairs are much more comfortable and easier to move. An interesting change is that all elevator buttons are on the left as you enter the car, rather than on the side between the two elevators. The Encore felt more stable, with no vibrations at stern and no ship noises in the suite. Shows in the Salon were negatively affected by noise/music from The Club on the deck below. Ports and excursions Our cruise was scheduled to call at Norfolk Island, an Australian territory, that required us to get Australian visas. We believe the Encore was required by New Zealand law to leave New Zealand waters after a certain number of days. Since the cruise before ours spent several days in New Zealand at the end of the cruise, and the following cruise would be spending several days in NZ bath the start, we were the one required to take a day in Australia. Before the cruise, we looked at photos of Norfolk Island and wondered how we would be able to land through the various coral reefs. When the Encore arrived there, there were 3 1/2 meter swells at the ship and 2 1/2 meter swells at the pier, and this was after going from the planned landing side of the Island to the “sheltered” side! After a while at anchor, we left and headed south. The Captain later announced that the conditions at Milford sound would prevent us from entering the fjords, and we would go between the North and South Island to have better weather on the voyage to Stewart Island. It seemed that many passengers were very upset that we would be missing a port and a scenic cruising day. We, however, have been in the Tasman Sea before, and were quite happy to avoid bad weather in the Sea! We also have enjoyed trans-Atlantic cruises, and were not really sympathetic to the complaints about being on a ship for four days without getting off. As a good will gesture, Seabourn offered everyone a credit equal to 20% of the base fare of this cruise, to be used on a future cruise that was booked during 2019, even if the cruise itself was after 2019. We thought this was extremely generous and not required, since weather-related changes are beyond Seabourn’s control, and really should not be a complete surprise to someone who takes a cruise. However, there were still many grumbles and claims of how this was the last Seabourn cruise they would take. We took two Seabourn shore excursions, in addition to the one cancelled on Norfolk Island. We also took two independently arranged tours. Stewart Island bird sanctuary by zodiac was nice; some birds, mostly hard to see, good presentation by local guide. Many blue penguins on zodiac ride along island and back to ship. At Tauranga we took the self drive train and thermal area tour. The train was fun, but the entire tour was cut short. The tour was scheduled for 8 1/2 hours but, due to the sailing windows resulting from tides, was reduced to about 4 1/2 hours. The Maori presentation was abbreviated and combined with lunch. The thermal area visit was greatly shortened and we found it poor, especially compared to our Seabourn tour last summer in Iceland. The up side was that we did not have to worry about the effect of the sulfur on asthma! Having spoken to the excursion staff on the dock before the tour, they were expecting us at Seabourn Square after the tour. They offered us a 50% rebate on the cost of the tour, which was larger than we would probably have asked for. They made us feel very satisfied. The ironic aspect of the day was that, due to high winds which delayed bunkering and impeded getting off the dock, the ship missed the earlier sailing window that the Captain had changed the sailing time to meet, and thus we actually left the port about 5 hours later, a little after the originally scheduled time. Overall, it was a very nice cruise, not perfect but very good. Seabourn handled the weather-caused problems well in our estimation. Beverages should have been resupplied better, but we still found plenty of excellent things to drink. We have two future cruise deposits, and we will certainly use them to cruise again on Seabourn. Read Less
6 Helpful Votes
Sail Date: January 2019
We were very interested in seeing both the North/South Islands and specifically Milford Sound. In fact we were one of the 25 passengers who booked the ship's excursion to get off the ship for thee days/2 nights and rejoin the ship in ... Read More
We were very interested in seeing both the North/South Islands and specifically Milford Sound. In fact we were one of the 25 passengers who booked the ship's excursion to get off the ship for thee days/2 nights and rejoin the ship in Port Chalmers so that we could really experience Fiordland National Park and Queenstown. This was the main purpose of choosing this cruise. Due to rough seas on the West coast, this was cancelled. A huge disappointment. To make it worse, the Captain came on the speaker system for no more than a minute to say that we would be skipping this port. [Found out later that skipping this port is not uncommon.] No detail information, no empathy expressed. This lack of communication from the captain was typical of him throughout the cruise. Other reviews have also commented on the lack of the other Officers presence, especially the Hotel Director. We agree. We had 5 full days at sea with lack of supplies. [eg. Bartenders were hiding supplies from each other, spoiled lettuce, no fresh berries at breakfast.] Overall service in the restaurants were mediocre. Poor training. Except for the waitress, Anjde, table 50, in the Compass restaurant who was excellent. Bar service in Club 5 [Artem, thank you] and Keller were excellent. However, we usually love the Observation Bar but the service was terrible throughout the cruise. Long waits for orders to be taken and many times not delivering what was ordered. [This was not due to overcrowds in the bar but just incompetence.] The ship did not staff the Guest Services adequately when the ship needed them to help passengers adjust tour/schedules when port changes were made. And Guest Services Staff lacked information on what was going on. Housekeeping was outstanding. However, on arrival, it was at least 6:00 PM and some luggage was missing. We walked up and down the halls and had to track down our own luggage. We have traveled on Seabourn for at least 80 days and are not sure we will travel with this line again. To top it off, we not only gave written feedback when we were actually on the cruise, but we completed the customer satisfaction survey after our return, providing our contact information. We provided the feedback that is stated above. Two weeks later, we then get an email from the President of Seabourn saying he hopes we enjoyed our cruise and hopes that we will sail with them again. Does this line not listen to the feedback? Read Less
3 Helpful Votes
Sail Date: January 2019
We chose tis cruise to see Milford Sound and Norfolk Island. You can imagine that we were suitably unimpressed, along with many others, when both destinations were cancelled due to weather. This resulted in 5 days at sea as there was no ... Read More
We chose tis cruise to see Milford Sound and Norfolk Island. You can imagine that we were suitably unimpressed, along with many others, when both destinations were cancelled due to weather. This resulted in 5 days at sea as there was no alternative plan in place. The general staff were terrific but the interaction of the Officers was almost non-existent, to the point that two officers standing with the Captain were incapable of acknowledging the guests or even making eye contact. Amazing! The Captain did make the time to speak with us and was very engaging. This Cruise Line is geared to Americans and their needs no matter their proportion of guests on board. We have has two delightful cruises with Seabourn previously and all that was good about them was missing from this cruise. One of the stops advertised was Christchurch, port of call was Akaroa, but there was no provision made for people to travel to Christchurch unless they paid for a tour. The line is no longer competitive in relation to its competitors and lacks the friendliness and ease of them. It is the small things that count and these, sadly, have gone. The icing on the cake has been the lack of response from our review and a subsequent email addressed to the President - Richard D Meadows. The obviously do not consider guest's feedback very highly. Unfortunately we, and others we spoke with, are not likely to cruise with Seabourn again. Read Less
5 Helpful Votes
Sail Date: January 2019
It appeared we would see all coasts and important ports of New Zealand - that was not the case. We missed 2 ports due to high seas. One was major. We did not see any of the western coast. We discovered later that the ship frequently ... Read More
It appeared we would see all coasts and important ports of New Zealand - that was not the case. We missed 2 ports due to high seas. One was major. We did not see any of the western coast. We discovered later that the ship frequently cannot go to the west coast. See we spent 4 days in a row at sea. We also went to two small dingy towns instead of staying longer in two quaint towns. We never stayed over night in any town so we’re unable to book nocturnal tours to see penguins or kiwis. Luggage handlers were painfully slow. Food was adequate, nothing special. There were only 4 restaurants. One required reservations to be made before the cruise. It was nothing special. One was poolside but closed for 3 nights. So it was sushi or cafeteria food. On arrival our room had a bowl of over ripe fruit. We had brown lettuce in our salad twice. Room service food was cold so we reverted to only ordering coffee in the morning. They could handle that. The bathroom outlets will not support any hair appliances. You must do hair drying and curling in a dim hallway outside the bathroom. Showers are very small. Entertainment offered was for for the over 70 crowd or lounge lizards. We contacted customer service day 1 of our cruise and have not heard from them yet even though we called our travel agent to nudge them. We were approached by some managers in the restaurant who apologized and asked how they could help. However it was in front of groups of people, so we were uncomfortable with trying to resolve issues in that venue. However the maids and waitstaff were wonderful. Read Less
2 Helpful Votes
Sail Date: January 2019
I chose Seabourn, when l gave up on Viking(10 sailings) failed to offer any loyalty program to those who had been loyal to them. $200 off, like anyone gets on 2nd voyage was not thrilling. Well, l am back to being a Viking loyal fan. ... Read More
I chose Seabourn, when l gave up on Viking(10 sailings) failed to offer any loyalty program to those who had been loyal to them. $200 off, like anyone gets on 2nd voyage was not thrilling. Well, l am back to being a Viking loyal fan. I have always thought that those who give low scores are just being jerks. NOT SO!! SEABOURN EARNED THIS SCIRE OF 1. Here's why: 1.5 hr wait at airport for transfer after 17 hr flight. 2. Captain skipped highlights if trip, Norfolk Island and Milford Sound. Made the decision to skip Milford 2 says ahead if time! 5 straight days at sea. 3. Activities during those days? Needlepoint and bridge, lecture on Sotheby's Auctions! Little on New Zealand. 4. 2 ports where 300 and 600 were number of residents. Residents if Dunnedin asked why we were stopping at Gisborbe, calling it a boarded up dump. They were right, though people were very nice. 5. Arrived 2.5 hrs late for Totorya, where we had full day tour. Tiur cut short by 3 hours, and when boarded captain delays sailing for 3 5 hrs because of the tides!! Arent tides posted a year in advance? 6. Grand salon has big columns that block views for good portion of the seating. 7. Service slow in restaurants. Coffee arrived 20 plus minutes after dessert every evening. Long waits once seated to be approached by staff. We traveled so far and saw so little. 16 day trip was a total disappointment! I would never travel with Seabourn again. Loyalty program not as important anymore, though l sure hope Viking will launch one to reward their most loyal travelers. Read Less
1 Helpful Vote
Sail Date: January 2019
This is a nice cruise ship. Before going I had read some negative comments about the larger Seabourn boats. This proved to be completely unfounded,as at no point did it feel crowded and we did not have to wait for any meals in the ... Read More
This is a nice cruise ship. Before going I had read some negative comments about the larger Seabourn boats. This proved to be completely unfounded,as at no point did it feel crowded and we did not have to wait for any meals in the main restaurant or the Colonaide. Bar service was brilliant in the Club and Pool Deck. Overall cleanliness and repair is first class on what is addmitidly a new boat. The crew were without exception pleasant and easy going. There were obviously a few new people on the crew but they seemed to settle down quickly into the routine. The passengers were a nice mix of Americans,Europeans and Antipodeans which gave the ship a relaxed and pleasant vibe. We failed to get into a couple of places due the weather but unfortunately that’s the thrill of cruising. The issue was dealt with well by customer services in my view.They did however take a bit of unnecessary grief from a small group of passengers but most people carried on relaxing and eating and drinking. Embarkation and disembarkation were well run. The only issue that in my view was a problem concerned passports.These were kept by the ship for the entire cruise,however you needed photo ID in the ports in NZ, this was not advised prior to travelling and caught a few people out. I have registered my displeasure with Seabourn and my agent. Purely by chance my wife and I were carrying our driving licences as we were going to hire a car later in Australia. The cabins are lovely with loads of storage and everything worked. The only unpleasant room on the boat is the gym which as on all cruise ships is ludicrously hot. Overall great cruise with some nice people and a good crew. Read Less
Seabourn Encore Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

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