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1 Helpful Vote
Sail Date: September 2015
If you are used to cruising on the larger ships (Royal C, Princess, Celebrity, etc.) this ship is not anywhere close to the larger ships, both in service and amenities. When things start to go wrong, it only gets worse, so we need to be ... Read More
If you are used to cruising on the larger ships (Royal C, Princess, Celebrity, etc.) this ship is not anywhere close to the larger ships, both in service and amenities. When things start to go wrong, it only gets worse, so we need to be careful not to mention the little aggravations. But, there is no excuse for the unfriendliness of staff, especially in the dining room. It was difficult to find any staff that would smile. It appears that they hate their jobs. And the food was not up to standards one would expect on a cruise. Buffet presentations were unattractive and as expected, food was only on the warm side. It was a surprise to find that the serving times in the eating areas were limited. Finished or not, the food service for lunch closed a 2PM. But you did get a couple of hours for dinner. We bought some chocolate bars just in case we missed a meal. Shower tiles in our cabin were loose and came away stuck to one's foot. Overall, the ship was very tired and in need of restoration. Off the ship things were fine! Only banged head once on shelving over the bed. Read Less
4 Helpful Votes
Sail Date: August 2015
I was apprehensive when taking this cruise after reading the reviews here. First listing the cons: 1. The entertainment in the cruise was sub-standard. The Muses lounge where most of the night entertainment is held can be compared to a ... Read More
I was apprehensive when taking this cruise after reading the reviews here. First listing the cons: 1. The entertainment in the cruise was sub-standard. The Muses lounge where most of the night entertainment is held can be compared to a small lounge in the other cruise ships. We tried to go to the bingo game, but saw that it wasn't taking place (no participants?). 2. Way too many ports. I wish that for some ports there was an overnight stay, so we didnt have to rush back. 3. No water available - other than for meal times. I didn't take the all inclusive package (too expensive!). But didn't expect to not have water at all times. I made sure to buy water at all the ports. 4. Shore excursions - way too expensive. I took just one shore excursion in Kusadasi - as I wasnt sure if I will have enough time to see Ephesus. The shore excursion was supposed to be for 4 hours, out of which we spent 1.5 hours in Ephesus and the rest in a carpet store (2 hours) and travel (1/2 hour). Would encourage to research in advance and venture out on your own. Pros: 1. This might be the best way to cover a lot of Greek islands in a short amount of time 2. The outdoor deck had a few dance lessons that were fun. 3. The food was awesome! I had requested vegetarian food and they even provided Indian vegetarian food! 4. The cleaning staff is amazing! My room was cleaned 2 times in a day. I have not seen that in any of my previous cruises. Read Less
Sail Date: August 2015
While port destinations was fine the rest of the ship experience was just not up standard. Food was mainly all buffet with very little variety. Service at meal times was not existent, no water or coffee without contestant chasing of ... Read More
While port destinations was fine the rest of the ship experience was just not up standard. Food was mainly all buffet with very little variety. Service at meal times was not existent, no water or coffee without contestant chasing of staff. The drinks package was a joke, the wine choice was very limited, (House wines only) and then you needed to find a waiter to take your order. At each meal sitting we were lucky to be served 1 drink. Try and find a waiter. No information provided on any Island even when purchasing a ship excursion. Read Less
Sail Date: August 2015
Our last couple of cruises were on the emerald princess in the Caribbean which we really love. We had just come off of a P & O cruise of Italy. This cruise was really enjoyable. The food was great! With a lot of variety & quality. ... Read More
Our last couple of cruises were on the emerald princess in the Caribbean which we really love. We had just come off of a P & O cruise of Italy. This cruise was really enjoyable. The food was great! With a lot of variety & quality. I enjoyed the dancing & dance lessons on deck & the good bands on deck also. We had a nice 3 bed suite with a window. My only issue was that some of the excursions were canceled & others seemed a little short. I wished we could've had more time in Santorini. We embarked from Athens & returned there. We went on excursions to Crete which was really good. We had a really good guide. We also went to Ephesus & had a knowledgeable guide there also in turkey. We visited Patmos, Mykonos. There were clubs on the boat that we never made it to with good dance music. Read Less
4 Helpful Votes
Sail Date: August 2015
it was unbelievable, great services , greeeeeeeat food. The cabin was amazing. Very good entairtement we go to mykonos, rhodes kousantasi. We were with a group of 150 visiting Athens and this short 4 day trip to the Greek islands. My wife ... Read More
it was unbelievable, great services , greeeeeeeat food. The cabin was amazing. Very good entairtement we go to mykonos, rhodes kousantasi. We were with a group of 150 visiting Athens and this short 4 day trip to the Greek islands. My wife and I have done over 25 cruises, mainly Royal Caribbean, Holland, Celebrity and Disney--cruises to Caribbean, eastern and western and southern routes, Med and Baltic cruises. Fastest embarkation ever. We were on the ship in a flash. Luggage went up a moving ramp and on the ship. Cruise left at 1130am so they had to empty the ship and load in a few hours. We even had our luggage before the ship left.It was a good way to see the Greek islands...a sampling of the Greek food, so we were happy. Embarkation adn disembarkation went smoothly. I really loved this cruise.Excellent embarkation. In conclusion i will recomend it. Read Less
5 Helpful Votes
Sail Date: July 2015
We signed up for all the excursions we could. While it was exhausting, taking an excursion at each port-of-call was better than staying on the ship (read the other recent reviews). The beach transfers were the best deals. Our excursions ... Read More
We signed up for all the excursions we could. While it was exhausting, taking an excursion at each port-of-call was better than staying on the ship (read the other recent reviews). The beach transfers were the best deals. Our excursions all went well, but that might be because we were part of an EFTours student group and we had a Tour Director to handle issues and shepherd us through disembarking and other procedures. We did have one small group who had an excursion cancelled but they had enough notice and were able to make a substitution, with the Tour Director's assistance. Food was mediocre except for the desserts which were generally delicious. Breakfast was OK although the eggs left much to be desired. The Greek yogurt was good -- add mueslix, fruit and/or honey. The Grill was the best place to eat. Yes, hamburgers and pizza but better than what you get in America. DO NOT PURCHASE DRINK PACKAGES. It was near impossible to get served a drink, at dinner or the bars. As other reviews stated, service generally sucked. The best part of the cruise was disembarking on the last day! Would not use Celestyal Cruises again, mainly due to food and service issues. We did use the spa -- I had a manicure and pedicure on the very first afternoon, and my daughter had a massage. Although pricey, it was a nice way to start the cruise and we were very happy with those services. We never did have time to use the pool. Also noted our bathroom in the cabin was not cleaned well. Air conditioning -- I suspect they turned it down at night so it was not as cool. I woke up each night in a sweat. Did not appreciate that AT ALL given our exhausting daily activities. Excursion: Ancient Ephesus, Kusadasi, Turkey -- It was not advertised but after our visit to Ephesus we were taken to Turkman Village Art & Rug for a rug-making demo and shopping. It was fun but I wish I had been better prepared for this experience. Be sure to read the reviews on Turkman Village on TripAdvisoncom if you are visiting Kusadasi. Read Less
4 Helpful Votes
Sail Date: July 2015
We departed from Mykenos and in the three days on the ship, we visited Kusadasi, Turkey, Patmos, Rhodes, and Crete. We disembarked at Santorini. We took excursions at Kusadasi and on Crete, and found them to be well-organized, albeit quite ... Read More
We departed from Mykenos and in the three days on the ship, we visited Kusadasi, Turkey, Patmos, Rhodes, and Crete. We disembarked at Santorini. We took excursions at Kusadasi and on Crete, and found them to be well-organized, albeit quite pricey. This was the third cruise we took as a family of four (10- and 17-year olds) and by far this was the least satisfying of the three. First, some general thoughts. 1) Other than our cabin steward, the crew always looked and acted as if they were utterly miserable. That air of unhappiness in infectious. It was a rather stunning contrast to the other cruises we've taken. 2) The cruise line nickel and dimes you to an extreme. 12 euro for a key for the safe in your cabin? Really? 6 euro for an hour of Wi-Fi. It offers a unlimited drink plan, but when I went to buy it for one day for alcoholic drinks, I was informed that my wife and kids had to sign up for the non-alcoholic drink plan, which all together came out to about 70 euro for one day. 3) The food was generally dreadful, though the tea-time cookies and other treats were quite tasty. If you wanted something slightly nicer, like shrimp or steak, it was 15 euros extra and up. 4) The entertainment was subpar at best. On that last point, the first of two specifics: A part of one evening's entertainment, the New Amsterdam Singers, were a well-meaning group of 70 New Yorkers all 50-years and up. Were it Christmas time, and were the audience the same age as the singers, they may have been an apt choice. But that wasn't the case, and I'd say 30% of the audience took a walk. My daughter sings choir, so I soldiered on. Their song choices included Christian hymns which didn't bother me at all as I am Christian, but I could certainly see that bothering others in the audience. At one point, the octogenarian troupe leader announced one of the songs as a traditional "negro working song" which, again, was an accurate description of the song, but overly sensitive people could easily have been offended. Just not a good choice by Bruno the cruise director and his staff. My second specific is quite a bit more troubling. At the beginning of the cruise I registered a credit card so we could make payments on our cruse pass card. At the end of the cruise we were informed that we had to provide a credit card for payments. I asked how we could have possibly made all the purchases that we did on the cruse card if a credit card was not registered. They had no answer for that other than to say something happened to the system. When I asked what I should do if those charges ended up showing up on my credit card statement on top of the charges we payed for the sending time with another card, the representative had no answer to that either. Overall, I would take serious pause if you are considering taking a cruise on any Celestyal Cruise ship. Read Less
Sail Date: July 2015
Rude, disorganized staff. Nothing to do on board. Luckily, the itinerary was port heavy, so we were able to get off the ship as much as possible. Terrible cruise experience.
Rude, disorganized staff. Nothing to do on board. Luckily, the itinerary was port heavy, so we were able to get off the ship as much as possible. Terrible cruise experience. Read Less
1 Helpful Vote
Sail Date: June 2015
Customer service was the worst I've experienced on any cruise or vacation - cruise employees were not interested in helping us solve issues (see list of issues below). The food was really, really bad. And only available at select ... Read More
Customer service was the worst I've experienced on any cruise or vacation - cruise employees were not interested in helping us solve issues (see list of issues below). The food was really, really bad. And only available at select meal times instead of 24/7 as we'd expect. If we missed a meal because we were enjoying ourselves at the port city, then we had to pay for something sub-par at the one bar we could find still serving food. The pools were drained the first night and closed every night. And there was no hot tub. The entertainment on the ship was embarrassing - so so bad. The one excursion we booked was canceled during the trip, which was disappointing and frustrating. We have yet to receive a refund for that. We paid for an upgraded room to be able to move our beds together, but the beds were unmovable and in an L shape. Nice way to have a romantic getaway - having to sleep head to toe with my boyfriend?! Mold in the shower and on the shower curtain - not cleaned well enough obviously. Ship overall was horribly outdated - not updates whatsoever. The spa was next to the casino - which allowed smoking inside!!! Definitely opted OUT of a massage which would have been accompanied by slot machine music. Overall - I would never, ever recommend Celestyal Cruises to anyone. Read Less
Sail Date: June 2015
I took our family and though we love cruises , we will never again use celestyal. The food was cafeteria like and nothing special. They did not organize the excursions well nor did they give good information beforehand. Ths ship is ... Read More
I took our family and though we love cruises , we will never again use celestyal. The food was cafeteria like and nothing special. They did not organize the excursions well nor did they give good information beforehand. Ths ship is old i. E. The map on board says "internet cafe" but there is none. Theres only wifi that you have to pay for and which doesnt work well. They just dont do anything to set themselves apart service wise and they flubbed up the excursions. Read Less
Sail Date: June 2015
This cruise was recommended to me by my travel agent, based on the reviews and based on the excursions the cruise offered. It was meant to be a way to get around and to visit multiple islands in a short time as a great excursion ... Read More
This cruise was recommended to me by my travel agent, based on the reviews and based on the excursions the cruise offered. It was meant to be a way to get around and to visit multiple islands in a short time as a great excursion experience. As the professional reviews noted, this is an old ship. Nothing has really been done to update it, except for the hand rails being painted (I could only tell the rails were painted because of the “wet paint do not touch” signs on deck during our cruise). The 80's brass and decor is in evidence everywhere. We had an outside cabin with a window on Deck 4. The bathroom was small and the shower was even smaller. The water would leak everywhere onto the bathroom floor during showers. They provided mass squeeze shampoo and body wash, but I wasn't particularly impressed. If you like washcloths, bring your own. The food was nothing to be impressed about, many times not even worth eating. For some reason the cruise line thinks it is appropriate and acceptable to have the restaurant open during the time of excursions, but closed when you are actually on the ship. The Bar & Grill restaurant on Deck 9 is only open for 1 hour each day. With all that said, the restaurant staff was the best group/department on the ship. They tried their very best to be helpful and accommodating based on the very little resources they are provide with to do their job from the cruise line. The Food/Bar staff works hard to make things pleasant. I have no complaints regarding our cabin stewards. They were very pleasant and work hard. We prepaid for all of our excursions and had one booked at every port, which was a huge mistake. We arrived to Mykonos waiting outside on the port for our excursion, with no direction. After about 30 mins of waiting on the port for someone to help us (keep in mind the stops at each port are very short, only a few hours), we managed to find the Assistant Manager, and asked her about our excursion and what we need to do. She was, to say the very least, rude and not at all helpful. She proceeded to blame us for the excursion being cancelled, due to lack of participation (how is that our fault?). We proceeded to ask her what we now needed to do to tour the island, as we were confused and uninformed about the cancellation. In front of everyone on the port began to scream at us stating she is “not our slave” and “everyone on the island speaks English - ask them what to do.” She further continued to blame us, stating it is our responsibility to know if our excursion is cancelled. We proceeded to tell her before leaving the cruise ship we tried to speak with someone at the excursions desk, but they said they can’t help as the desk is closed, when we went to the reception they told us they don’t know anything. She continued to blame us and other departments of the ship and said “Well the housekeeper should tell you…Reception doesn’t know anything… ”. Rather than trying to help us all she did was yell, scream and push blame on irrelevant people and departments. We finally set out to explore the island by ourselves. Upon our return we spoke with the Manager of Shore Excursions about the issue. We asked to speak with her alone, but she refused and said I am aware of everything as I was present. That left us completely confused, because if she was indeed present why did she not assist us on the island, rather than watch her staff humiliate us like that? Anyway, we proceeded to explain the situation to her and inquired about a refund for our excursion. She again refused to assist us and instead of listening to us blamed us for the ordeal. She further called us liars about what happened. She insisted that the way we were treated by her Assistant Manager was warranted because we were the problem. It was absolutely unprofessional and uncalled for. Needless to say nothing was resolved and NO REFUND was discussed, as they said we have to talk to our agent. Excursion #2 was also cancelled “Due to Lack of Participation” however this time they slid a note under our cabin door informing us. We again went to the Shore Excursion Office and spoke regarding our options. Again a replay of the rudeness from the previous day. She basically said we can join another excursion on the island since ours was cancelled. We asked her how that works since we prepaid for ours. Would they refund us for ours and charge us for the new as all excursions are priced different? She snapped and said even exchange. We basically prepaid for particular excursions that they took money for and did not receive the service we paid for. By the end of our cruise, we still had not been able to get refund the cancelled excursion, in addition we literally got cheated by them providing us with even exchanges with excursions that cost a lot less than our cancelled excursions. By the last day we were completely annoyed and I asked for my refund for the cancelled Mykonos excursion. This is just the quick version of how were treated. The idea behind this cruise was to see various Greek islands in a short span of time and not entertain yourself on a cruise ship. However, the cruise ship provided neither, and was quite expensive for the lack of services they provided. Frankly, there isn't very much to do on the ship, and the Excursions department ensures you don’t enjoy your time on the islands and basically takes your money and not provides you the service. The only thing I enjoyed about this cruise was the day I disembarked and I still have not received my refunds for all my cancelled excursions or an apology from the cruise line about how horribly we were treated even though we paid quite a bit of money for the cruise. Very unprofessional and untrained excursion staff. I would not recommend this cruise line to anyone. Overall, were it not for the lack of customer service and if they can get there excursion department organized, then the cruise line is a good option to use as a means of transportation to see various islands in a short span of time. Read Less
1 Helpful Vote
Sail Date: June 2015
Overall the cruise wasn't bad, with exception of food being tbe same most nights and not being very good. The excursions were very good, again with the exception of the Oia excursion having a tour guide not very well organized and ... Read More
Overall the cruise wasn't bad, with exception of food being tbe same most nights and not being very good. The excursions were very good, again with the exception of the Oia excursion having a tour guide not very well organized and occasionally making non sensical statements.The best tour guide was on the Island of Crete Minon of Knoss. The main problem with all the excursions was the lqck of support for clients with disabilities issues. Read Less
4 Helpful Votes
Sail Date: May 2015
We chose this cruise as we only had a limited amount of available time to visit the islands during our stay in Athens. I had done a lot of research and was a little nervous based on my findings on the internet. I wanted to write this ... Read More
We chose this cruise as we only had a limited amount of available time to visit the islands during our stay in Athens. I had done a lot of research and was a little nervous based on my findings on the internet. I wanted to write this review to inform people that this cruise was an amazing experience overall!! I booked online directly with Celestyal rather than use a tour group and was able to book at a 15% discount early booking rate. The process of booking was very easy and I was able to select my own cabin while booking. I chose to upgrade to a balcony suite (Cabin 9003) and it was fantastic! The cabin was very large (I think about 300sqft) with a large balcony, a nice sized bathroom with bathtub, a king-sized bed, lots of cabinet space for our clothing, and a small living room area. I feel that the selection of an upgraded cabin helped to make this cruise very enjoyable as we were able to escape there to enjoy our balcony in peace. We booked the 3 day excursion package which included: 1. KUSADASI - Ancient Ephesus and the Terrace Houses, 2. PATMOS - Religious visit to St John's Monastery -Grotto of Apocalypse, 3. CRETE - Minoan Palace of Knossos - 1st European Civilization, 4. SANTORINI - Spectacular Oia Village perched on the caldera rim. Overall, the excursions are great! We could have saved some money and tried doing these on our own, but I liked having everything ready to go for me when we reached the port and it was worth the extra bit of money to not have to worry about how we would get to all of the sights on our own. There is also the benefit of being first off on the tender boats when the ship did not dock. It was also nice to have the tour guides to explain the history to us. The only downside was not having enough time in Santorini. Oia was stunning and we really only had a total of 3 hours there after you tender boat in. I will certainly make another trip back and spend more time in Santorini in the future!! Mykonos was beautiful and we did this on our own and I would say that you do not need to book an excursion here. The dining was quite enjoyable for us. My husband and I went to the Aegean restaurant several times for lunch and dinner and were always placed with other people. We were able to meet people from all over the world and we really enjoyed this. The food was always good and we found the staff very friendly. We also went to Leda casual dining for breakfast and lunch and it is buffet style. The food here was good. We did sit on deck by the pool a few times and they always had an activity going on, but we did not really partake in any of the activities. This is a really port intensive cruise and we just wanted to relax when we were at sea. There was always entertainment in the evening and we did take in a couple of shows which were good, but again, because it was so port intensive, we tended to relax in the lounge or in our room on the balcony. We did purchase the all inclusive drinks package, which is worth it if you want to enjoy a few beverages. Overall, our cruise with the Celestyal Olympia was fantastic! For anyone who is looking to enjoy the islands in a short amount of time, this cruise is for you. The ship is a bit older, but the experience of the Greek Islands was amazing! Read Less
Sail Date: April 2015
We didn't book this cruise directly, it was part of our larger Greek tour. I'm am not a "cruiser". I've only done one other cruise (Disney, ages ago.) As the professional review notes, this is an old ship. ... Read More
We didn't book this cruise directly, it was part of our larger Greek tour. I'm am not a "cruiser". I've only done one other cruise (Disney, ages ago.) As the professional review notes, this is an old ship. Nothing has really been done to update it. The 80's brass is in evidence everywhere. We had an outside cabin with a window on Deck 4. Small, yes, but no smaller than I expected. The bathroom was small, the shower was miniscule. I swear, I don't know how larger people fit. They provide mass squeeze shampoo and body wash, but I wasn't particularly impressed. If you like washcloths, bring your own. The food is plentiful and what you'd expect on a cruise: decent at a minimum, sometimes quite good. My husband and aunt had dishes they both loved (I was under the weather and not the best judge.) They've gone to open dining at all times, which I think makes for a far more hectic dining experience than necessary. I got the impression the servers pulled a dozen different directions. One thing I will say is that they don't try to gouge you with their drink prices. A glass of champagne was 4.3 euros, which seemed reasonable to me. (Less than I'd pay in a restaurant.) We also discovered the duty free shipboard prices for liquor to be better than anything we saw in the airport (much to our regret!) The staff works works very hard to make things pleasant. I have no complaints regarding our cabin stewards. I requested ice once, and got it every day, which is the kind of thoughtful service worth rewarding. We only did two of their excursions, but both were well-done. This is probably a great cruise if you're looking for an economical way to see the Greek islands and not entertain yourself with a cruise ship. Frankly, there isn't very much to do on the ship. I did have a very lovely aromatherapy massage. IMO, they should ditch the morning stop at Crete and give a full day somewhere else. Half-days only allow you to do so much, and there's nothing within walking distance to the port in Crete. Read Less
2 Helpful Votes
Sail Date: April 2015
I booked this cruise, to celebrate our wedding anniversary, in a hurry, it was a last minute idea I had and didn't read any reviews, it just matched my available dates so I went for it, and am very glad I did. Even though it was ... Read More
I booked this cruise, to celebrate our wedding anniversary, in a hurry, it was a last minute idea I had and didn't read any reviews, it just matched my available dates so I went for it, and am very glad I did. Even though it was our very first cruise experience ever, I knew that cruises through the Greek isles are supposed to be smaller and less luxurious than those in the Caribbean for example, so I set my expectations accordingly. Yes, it's an old ship, but very well maintained and with an excellent crew on board. All crew staff was great: the waiters always making sure if you're in need of a refill, the entertainment crew was absolutely brilliant, most of them multilingual and always with a smile on their faces. The shows on board were quite nice, really. The band in the theater was great, believe me, it was a Greek rock band that could nail Pink Floyd classics and make it look easy (great guitar player). Food was sometimes good and sometimes very good, not great. And to be honest, cruising through the Aegean is all about the destinations, we visited Mykonos, Patmos, Rhodes, Kusadasi, Crete and Santorini. My only complaints: The weather was very bad, sea was very rough for the last two days of our journey, so bad that hale was falling in Crete and we couldn't disembark in Santorini due to the high waves. We were later refunded for the cancelled tour in Santorini. Cabin is outdated and not very comfortable to be honest. The Cuban band in the Latin bar, really sucked. Trust me on this one, I am latino and know perfectly the difference between good and bad Latin music. This bar was always empty, so clearly I was not the only one with this opinion. All in all, I can recommend this cruise, we had a great time, and would book in Celestyal again, not a 5 star, but definitely a 4. Recommendations: Don't go for the all-inclusive alcohol drink package unless you're a really serious drinker/drunken; you won't get your money's worth even if you spend all 4 days drinking till unconscious. Don't buy the Video or the Photographs, not worth it. Read Less
3 Helpful Votes
Sail Date: July 2013
The ship was called Louis Olympia by then and was mainly doing Greek Islands and Aegean Sea cruises. I think the new owners are using it on the same route. Service and crew related review might be out dated since ship has changed hands ... Read More
The ship was called Louis Olympia by then and was mainly doing Greek Islands and Aegean Sea cruises. I think the new owners are using it on the same route. Service and crew related review might be out dated since ship has changed hands so I will focus on the vessel itself. This is an aging ship and it shows. But in a cute nostalgic way. The ship was renovated once or twice since it first sailed but its classic cruise lines are still prominent. Mind you this is a medium sized ship with 770 something cabins and as far as it goes with cruise ships size DOES matter. You should not expect a huge casino, 20+ restaurants and 11 stages and movie theaters on this boat. But what you get is served with good taste and quality. Under Louis some of the Island stays were too short to be practical. Mykonos and Pathmos stays were 4-5 hours and believe me 4 hours is not enough for Mykonos. Depending on the cruise Athens stay is also very limited. Just enough time to briefly see the agora and that's it. I did not even bother to leave the port and had a coffee in a nearby cafe instead. Read Less
Celestyal Olympia Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 3.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 N/A

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