12 Seabourn Ovation Cruise Reviews

We haven’t sailed on Seabourn since 2012 as we were put off by their liberal smoking policies. We decided to try them again especially since the itinerary for the British Isles was unique having a good number of stops in Scotland. ... Read More
We haven’t sailed on Seabourn since 2012 as we were put off by their liberal smoking policies. We decided to try them again especially since the itinerary for the British Isles was unique having a good number of stops in Scotland. Embarkation was quick and our suite was ready at noon time which was a great plus for us. We stayed in a spa penthouse suite which was quite nice but not sure it is worth the extra money versus a regular penthouse suite. You really don’t get much extra except for a few extra soaps and sponges, and a larger balcony. Seabourn advertises healthy snacks in the spa suites but we had great trouble getting them to deliver what was advertised. Perhaps it was due to a totally clueless stewardess who failed to replenish items on several occasions and seemed uninformed about extras for the spa suite, among other issues. When reported to the supervisor, we were told that she was new and to give her a few more days, and if we weren’t satisfied, they would replace her. Although we had numerous other problems with her and reported them, the housekeeping supervisor never replaced her. We ate most of our meals in the Restaurant where the food was top notch and wait service excellent. We used room service for breakfast every day and several times for dinner. They also delivered the same top notch service and excellent food as the Restaurant. Used private tour guides so did not sign up for any of the ship shore excursions. Staff at Seabourn Square were efficient and helpful. We especially enjoyed this area for coffee and snacks during the day. In terms of entertainment, we only attended one show which included a comedian which was okay, just okay. Handre served as cruise director and certainly lived up to his fine reputation. Overall, this is a lovely and comfortable ship that handles rough seas quite well. Except for a problem with housekeeping oversight and our stewardess, sailing on the Ovation was a very enjoyable and memorable experience. Read Less
Sail Date September 2019
We joined the ship in Copenhagen on the 17th August and left in Stockholm calling at Tallinn and Helsinki. As way of a little background, I am in my 50s, my wife early 60s and have cruised extensively mostly with Azamara but also with ... Read More
We joined the ship in Copenhagen on the 17th August and left in Stockholm calling at Tallinn and Helsinki. As way of a little background, I am in my 50s, my wife early 60s and have cruised extensively mostly with Azamara but also with Cunard, Holland America and in our early days NCL. Firstly the ship is beautiful, well presented and lots of room. Cabins are more generously sized than other lines and our stewardess was excellent. I did not open my bottle of whisky as I would have only had a couple of shorts before the whole thing would have been poured down the drain. Multiply this by the number of cabins and what a waste, the bar was very close! I felt sorry for the recent poster who said he would not sail with Seabourn again and was immediately lambasted by Seabourn aficionados but I have to wholeheartedly agree with him. For a line that sells itself as 'ultra-luxury' I found their levels of service terribly disappointing. We were constantly waiting to be noticed, order drinks or wait for drinks. A pot of tea shouldn't take 30 minutes, when mentioned to a manager her only reply was 'are you sure its been 30 minutes?', this was a common experience at all the eateries. Service in the eateries was generally hard work, the feeling one got was that they were doing a favour by serving us. Service at the bars - especially the club - was excellent. Food was mediocre, plenty of it, but just not very exciting. We enjoyed the Sushi but found the food in the special 'Grill' not good at all with my 'Veal' being very fatty and grizzly. I did report my general disappointment in the mid cruise feedback form which prompted a reply from the Hotel Director who told me 'she had sorted my problems' which i found impressive as I had not been over specific what my concerns were. Shore excursions were very good but on the first couple of trips there was no guidance from staff as to where meet ashore - Tickets were printed 'Meet Pierside' which didn't help, before immigration or after? there was no one there anyway. The expectation was that you made your way to the coaches, on one occasion our coach went without us and we were greeted by excursion staff with the comment 'ah you're the missing ones'. As we went straight from the ship on being called to the coaches I still find it difficult to understand how we were missing. I really did want to like Seabourn but apart from the ship, which again I will say was beautiful and Handre who was fantastic, other(not so ultra-luxury) lines beat Seabourn hands down down for service, food and of course value for money. Read Less
Sail Date August 2019
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and ... Read More
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and feel I have a critical but fair eye. I had high expectations of this line and particular ship from word of mouth recommendations and other favorable reviews. I was quite disappointed and will list out all of my reasons while still making sure to give credit where credit is due. I will start with the positives first. My overall summary of the below is at the bottom of this review. Cabin: Our cabin was very nice and spacious. Bed and pillows are comfortable, ample room with a nice walk in closet and separate seating area. Bathroom has a double sink which is very nice, shower is marble and still small but pressure very good. Bathtub a waste of space in my opinion. Balcony nice size and overall room very spacious. We were in cabin 651 on the 6th floor located toward the center of the ship which was great. Molton Brown products in the bathroom and a selection of body soap offered on the first day. Room stewardess was attentive and did a very good job. Only complaint on the first day is that the room wasn’t cleaned well. The soap in our bathroom which was a body wash had been used and there was a lot of dust and finger prints on the table in the room. Otherwise, cabin was excellent and gets high marks from me. I believe we were in category V5. Ship: the ship is beautiful. Modern, clean, more yacht-like than cruise ship. A lot of wood paneling. 600 people but still felt very quiet even on sea days. Our favorite place to relax was the cappuccino lounge on floor 7 where they had tons of seating and recliners. Decor of the ship was very simple yet elegant. WIFI: very good! Much better WIFI than any other ship I’ve been on - in room technology good. Service: this is where our experience goes down the tubes. The service on this ship was HORRIBLE!! The staff do you a major favor and if asked for something that requires them to go out at all of their way, they are rude. We had some staff that were nice (mainly in cappuccino lounge and main dining room - except for maitre de) but all and all, the service sucked. Management lacks tremendously, customer service is non existent and the staff seem poorly trained, disingenuous and disinterested. I’ve really never experienced anything like this before - had we not met several other couples who also shared the same sentiment, I would have thought I was going crazy!! A few examples - almost every meal without fail we waited 10 minutes before getting anything to drink. If we needed a sauce to accompany a meal, we waited 10 minutes. In fact, we stopped ordering sauces because it was such a lost cause & by the time it arrived our meal was over. I asked for cream with my coffee - by the time the cream came, my coffee was cold. We were almost always at a meal with an empty drink that needed refilling. No accommodating what so ever. My husband likes the salmon in the colonnade - we asked if it could be served on the patio 20 feet away and they said no, they prefer not to. At dinner in the main, I asked if i could have a croquette that came with a different entree than what I ordered and was told no, they only had a certain amount and could not accommodate me. I mean, come on! I tried to move my Thomas Keller reservation because my husband wasn’t feeling well and was told with 11 days left on the trip that they couldn’t accommodate us. Finally, after getting the guest services manager involved, we got one at an undesirable time on a different day but at this point, we took what we could get. These may seem Iike minor gripes but we encountered them several times per day and was a major turnoff and took a lot away from the experience. The overall staff attitude was rude and requests of them felt like inconveniences. This in itself was bad enough to never return to this ship. As I said previously, several other couples experienced the same rude service. My husbands Camera was lost day 1 and finally arrived at our cabin with a cracked and dented lens. We requested compensation for the lens. Seabourn asked us to provide the link to the lens - which we did directly from the website - to prove it was $500. They tried to tell us it was a $200 lens (they had the wrong lens) and refused to refund us. We have yet to resolve this issue with them. Food - We are major foodies and we’re quite disappointed in the food on this ship. I will say that the quality is there in a lot of areas (not all) but the execution is not. Breakfast was good but the same every day. Not a bad thing, but boring after a while. A decent selection and probably the best meal. Lunch was a mixed bag. Salad bar always had nice items and the grill items - fish, burgers, hot dog, etc always very tasty and fresh. Meat quality good, fish quality good. My only complaint on the fish was it never had any seasoning or flavor - this was a major theme for most items on board - but I would still prefer to add salt vs. having the sodium and preservative packed food a lot of ships have, so this wasn’t a major complaint. All lunch hot food served in the chaffing dishes were slop and never hot. We almost never ate any of the prepared food served at lunch because it was room temperature and unappealing. Dinner : main dining room was respectable but not great. We didn’t have one meal there that was really delicious. Temperature was an issue and seasoning was non existent. I’ve never put so much salt on my food in my life. Service mixed. Our first night there we waited about 15 minutes before anyone came to our table. Finally the waitress comes over with an iPad looking down and says “what can i get you” - no greeting, no introduction. Very impersonal feeling. Sushi was nothing to write home about. A lot of rice and uninspired. I actually overheard someone say “it’s not as bad as gas station sushi” - I’ll leave it at that. The colonnade was OK - probably our least favorite. They do special nights like rib night or clam bake night and they look beautiful but just don’t quite execute it well. For example : rib night - the ribs came out in a beautiful Staub cast iron pan presented family style and looked delicious. Unfortunately, the ribs were dry, cold and had clearly been sitting on a heat lamp for an hour +. We sent it back and got a new rack that was the same dry and Luke warm ribs this time with some bbq sauce slathered on top. To put the icing on the cake, the assistant maitre de came over and instead of apologizing that the food came out lacking temperature and dry, explained that the ribs weren’t Texas style but st.louis style and weren’t supposed to fall off the bone..I mean ..really ? I’m not expecting anything more than a simple apology or some sort of follow up to see if the second round was better. Instead, I was blamed for expecting them to fall off the bone and they didn’t. I didn’t need ribs that fell off the bone, just didn’t want to eat something as dry as wood. The Patio by the pool in our opinion offered the best most innovative meals but even those fell short on flavor and execution. We also had a Northern Europe itinerary with a lot of rain and cool weather and found ourselves eating outside in the windy cold weather because the patio was the best choice. Thomas Keller which is the specialty restaurant was very good for a steakhouse on a cruise ship. I would say this is likely the best option on board. Food delicious but once again, service lacking. Not attentive and seemed to do you a big favor. We found in all restaurants that the deserts were mediocre and most didn’t taste cooked on board. I don’t think I had one desert I loved. I also found the breads were uninspired. In summary : good quality ingredients (for the most part ) that aren’t executed well. Oceania food trumps Seabourn by a landslide. A few other items to note: Older crowd, no children. Except for us (in our early 30s), most people were 65+. Not good or bad, just our cruise demographic. Free laundry was a nice feature with Miele commercial washers and dryers and complimentary detergent. Gym was small but clean, coffee on board was very good. Entertainment was respectable. Nice job at including different daily activities. Excursions - expensive but well organized. I read the ship docs at ports further away from the destinations to save on docking fees. Not sure if this is true. We did a few excursions - food provided on them was mediocre and limited and tours very pricey. Spa - didn’t use but quite expensive. Very few discounts offered throughout cruise. They had a “promotion” that if you do 3 treatments from a select number of services you get 10% off first, 20% off second and 30% off third. Note this is per cabin and not per stateroom. I know all cruise spas are expensive but this was more than canyon ranch on Oceania. I may have left stuff out but to summarize my overall impressions: cabin and ship top notch and classy, food better than the celebrity level lines but nothing special. Service was so bad it border-lined on offensive and as a result, I will likely not return to Seabourn. Read Less
Sail Date August 2019
This was our first trip with Seabourn and will be our last. Our previous cruises have all been with Cunard in its Grills Suites. Cunard has bigger ships so more people but has immeasurably better staff and food. The food on the Ovation ... Read More
This was our first trip with Seabourn and will be our last. Our previous cruises have all been with Cunard in its Grills Suites. Cunard has bigger ships so more people but has immeasurably better staff and food. The food on the Ovation was boring and bland. The dress code is not policed and many evenings gentlemen turned up to dinner in polo shirts. The shore excursions were expensive and sometimes involved long journeys presumably because Seabourn do not wish to pay more expensive docking fees. The pillows and mattress had the consistency of a marshmallow. Despite firm pillows being offered our steward could not find any which wasn't great. The one female hairdresser on board was awful and the service generally slow. My husband ordered roses for our anniversary and they turned up at 10pm that night. The entertainment was boring and very few enrichment talks compared to Cunard. We could seldom have breakfast in the restaurant as we were on excursions and it did not open until 8am. The Colonnade was like a zoo. Very very disappointing. Read Less
Sail Date June 2019
We are frequent Seabourn cruisers but are slowly pulling back after over 150 nights. We too this European cruise with friends as we have cruised with them before. Our friends opted for a Penthouse Spa suite and we had a regular ... Read More
We are frequent Seabourn cruisers but are slowly pulling back after over 150 nights. We too this European cruise with friends as we have cruised with them before. Our friends opted for a Penthouse Spa suite and we had a regular penthouse. As I have opined before, passengers in penthouses receive only extra space in the room. No preferential treatment for restaurant bookings, no butler etc. This is in contrast to other luxury cruise lines. We generally eat late which caused some problem. On several nights, probably more like 5 out of 14, there was not seating available in the main restaurant. We were shuffled off to a near bar to wait for a phone call. We did get 2 meals in Thomas Keller, but the extra night was due to no availability in the main restaurant. The meals and service there were excellent, as it generally was in the remainder of the ship. We requested an extra night in TK but were turned down every time. Then we witnessed something we had never seen on Seabourn. While at the TK bar, we observed a passenger tip the head host and immediately get in. We felt we had paid enough and declined to take that route in search of extra reservations. Weather played a factor and we spent an extra day in Spain, on a Sunday due to bad sea conditions. It rained and time was better spent indoors, especially given everything was closed anyway. It was disappointing to miss the first French port but you can't blame a cruise line for weather. Entertainment was good, food was 4.5 out of 5, but clearly not 5 out of 5. The mix of ports in Spain, France and England was enjoyable. In retrospect, we paid far too much having upgraded to a Penthouse and not having gotten our moneys worth. We now refer to Seabourn as "Socialist Cruising". They do a good job taking care of the masses but once you leave the room, everyone is equal. No need to pay top dollar and you would be just as well to purchase a standard room from a travel reseller (as over 100 on the cruise did) for a bargain basement price. Every cabin is the same and everyone is treated equally, which is generally good. Bottom line - we get far more enjoyment for the same money at some other luxury cruise lines. You may notice this in my reviews of other cruise lines. We may be back, we enjoy Seabourn and the Ovation, we just don't love it anymore. Read Less
Sail Date May 2019
We are Platinum members and our last Seabourn Cruise was 2 years ago. We wanted to try their new larger ship and booked Hong Kong to Hong Kong, a BTB 28 day cruise. The ship is beautifully decorated. Our cabin was the same size as on ... Read More
We are Platinum members and our last Seabourn Cruise was 2 years ago. We wanted to try their new larger ship and booked Hong Kong to Hong Kong, a BTB 28 day cruise. The ship is beautifully decorated. Our cabin was the same size as on the Sojourn and Odyssey. One problem was that the drawers in the furniture across from the bed were very hard to access and the space there has only enough room for one person to stand. The pool area was the same as the smaller ships and getting a place on sea days was difficult. The chairs are the same and not comfortable. Our one peeve was that now bartenders are instructed to measure out the amount of liquor for each drink. This on a ship that touts itself as all inclusive. We would have to tell them to pour doubles so we wouldn't have to come back. In the lounge outside The Keller Grill there was only one waitress and one bartender and it took 25 minutes for our drink to come. The comedians were all from Wales or UK and as Americans we could not understand them. Most of the musical shows were good and the singers and dancers were exceptionally good. The even sang opera at the pool and that was a real treat. We had a problem on one of the ship's excursions and it was not handled well. We were only told it would be reported and then never heard back. We agree with others that Seabourn, now having staff hired by Holland America, has gone downhill in service. Read Less
Sail Date February 2019
We sailed in 2017 on the Sojourn to Alaska and it couldn't have been better - even with departing chefs in the middle of the cruise. Last year we sailed on the Encore to the Med and there was a huge difference in the experience, for ... Read More
We sailed in 2017 on the Sojourn to Alaska and it couldn't have been better - even with departing chefs in the middle of the cruise. Last year we sailed on the Encore to the Med and there was a huge difference in the experience, for the worse. Now in Asia, the Ovation is a bit better than the Encore but sorely lacking for an ultra luxury cruise line. The ship is beautiful and the cabins and housekeeping are great; that's about where it ends. Food and service keep getting worse each day. We had sushi for lunch one day and it was ok; they had a special omakase dinner one night which was completely inedible. The fish was old and smelled, even the salmon roe. Keller-food is ok albeit very boring; Service is terrible. They shouldn't include this as a dining option because you are only allowed to go twice per cruise. We ended up having room service 3 nights because it was the only way to best ensure a decent meal. Breakfast in the Colonnade was the same each day-marginal fruit, canned corned beef hash and the usual array of eggs, bacon, etc. Cooked to order omelets were lacking in filling and dry. We were trying to figure out the problem; I think they are making food for old American and British guests. It is completely lacking in flavor and variety; someone mentioned that they weren't allowed to make it spicy. Salt seems to be the key ingredient, rendering the food inedible at times. Not a good idea to try to get service at lunch time on the patio; they have a shift change at 12 and often there is no one around for drinks or the bar. Apparently they cannot take food orders if they work for the bar and vice versa. The best food and service was at Earth and Ocean (the patio transformed at night); portions are small though and it means you will be eating outside in often unpleasant weather. The best food we had the entire time was off the ship. They have an Italian chef, who didn't have an Italian night and there was very little Asian food, although the entirety of the cruise was in Asia. Be very careful of their shore excursions. They seem to be docking quite far from some cities, leaving you with a 3 hour drive each way to see a city like Bangkok; it isn't really worth getting off the ship as there isn't enough time in the cities. Also, their excursions are almost double of what you can find with Viator or Tours by Locals. We ran into the Silver Seas a few times and they docked in a much better location. Price perhaps? The stop in Cambodia was horrific. If I had know what we would encounter, we never would have left the ship. I don't think they are vetting the tour operators very well. Their descriptions of the tours paint a lovely picture, which often isn't the case, especially for people with mobility issues - getting into small boats, climbing over ropes, etc. Entertainment was below par-a magician and a cello. Boring. The show the singers and dancers did the last night was pretty good -Push the Button. We won't be sailing on Seabourn again; It isn't even the price that is the issue, it's the disappointment with the food, service and entertainment, which should all be top notch. They will say no, but I think this is a result of their purchase by Carnival. You can really see it in the cheapening of things like less crew, poorly trained crew, poor wines (like Sebastiani Chardonnay), and the quality of the food. This isn't the luxury experience you were anticipating. Read Less
Sail Date January 2019
We chose the Ovation for the itinerary. Leaving from Lisbon and on to Portomao, Huelva (Seville), Malaga (the Alhambra), Cartagena, Monte Carlo, Cinque Terra, Toulon (Provence), Mahon (Minorca) and disembarking in Barcelona. All in all, ... Read More
We chose the Ovation for the itinerary. Leaving from Lisbon and on to Portomao, Huelva (Seville), Malaga (the Alhambra), Cartagena, Monte Carlo, Cinque Terra, Toulon (Provence), Mahon (Minorca) and disembarking in Barcelona. All in all, the itinerary lived up to its expectations, although we had to miss Portomao because of Tropical Storm Leslie so we remained in Lisbon for the second day. The only hitch we had for our own itinerary ashore as with the Alhambra. We had been wait-listed for a ticket package that included the Nesrud Palaces, a highlight of the Alhambra and, according to those who have been there, not to be missed. When it become apparent that we would not be getting tickets through Seaborn (they are extremely difficult to come by), even though we had been on the wait list over four months prior to leaving. A few people were lucky enough to get the Seabourn tickets, but more on that later. We told the guest services agent on board that we planned on using the ship's tour bus to the Alhambra (which did not include the Nesrud Palaces), as we had purchased our own tickets and would join up with the bus prior to the group leaving the Alhambra. Our tickets were from 11am to 2pm, meeting at 10:45pm exactly where the tour bus would be pulling into the bus parking lot. We informed the Seabourn rep of our plan prior to boarding the bus and she cleared it with the tour guide. We arranged with him to meet up with the group at a restaurant should we not be ready to rejoin the bus when the Seabourn group was ready to leave. All was going smoothly as we left the port around 8:35am. Unfortunately, the guide decided to announce that we would be pulling into a rest stop for bathroom use and also for buying merchandise. Had the stop been for ten minutes all would still have been fine, but it was closer to 25 minutes and we then had no chance to make our tour. The Alhambra was outstanding, but we will now never have the opportunity to see the Nesrud Palaces. Those who were able to secure tickets for the Alhambra and the palaces thought they were all set. Unfortunately, for some of them, since showing your passport is required at different checkpoints randomly and then, for the palaces, for everyone, when the group was asked to present their passports the list of passengers did not match the names on the passports. Some names were of people not taking the tour. The mix up caused some passengers to have to miss the Alhambra and the palaces. We had read on Cruise Critic that Seabourn's shore excursions are below average and had not encountered that when on a Quest voyage. This particular trip was excellent once in the Alhambra as the guide was extremely knowledgeable about the history of the buildings and the area. The guide on the bus, however, was constantly talking, was very redundant and seemed to be along for the ride. All of the other tours was above average, although the timing for a tour of Eze and the Rothschild Mansion in Cap Ferat gave too much time to the later and not nearly enough time to Eze. Also, this trip was extremely tiring because all tours, half day or full day, started early in the morning so you began to feel sleep deprived early into the trip. I think they should offer afternoon half day excursions to alleviate the fatigue factor when you are on a 10-day cruise with only one at-sea day. Others felt the same way. The cabins on the ship are up to Seabourn's standards. They are among the most spacious in the industry and our ship stewardess was outstanding. The room is well-equipped and pretty much anything can be delivered to your room upon request, including unlimited amounts of champagne. The food on the ship was excellent. No complaints at all. The service was another matter. The worst was the Observation Bar between 6 and 7:30pm. You had a tough time flagging down a waiter as there were often only one or two of them. Going to the bar yourself and carrying the drinks to the table was impossible on rough sea evenings. This problem with service in the Observation Bar continued throughout the cruise. Towards the end of the voyage, we went down to Bruno's lounge in the Thomas Keller grill and after a ten-minute wait, went up to the bar for a drink. For afternoon tea in the Observation Bar, tea was offered, but they didn't mention that scones, sandwiches and cakes were available at the self-serve area where tapas are available every evening. On the Quest a waiter brought these items around which is the way afternoon tea should be presented. Service in the Restaurant was fine, but not if you wanted to get to the 8:45pm show. Fortunately, my husband and I did not have that problem because we had caught two shows and didn't think they were very good so skipped them from that point on. The service in the Colanade was excellent except for the final morning which was an absolute zoo. It was so bad that we ended up getting a bite to eat at Seabourn Square. We were heading for the Restaurant for a nice relaxing breakfast before disembarking because we had to be out of our room at 8pm, but could stay on board until 10pm. The Restaurant was closed, however, although we had no clue that it would be. On the Quest the Restaurant is open for the final breakfast before disembarking. The Patio's food was excellent as well as the service, and there were an adequate number of waiters should you need a drink while relaxing by the pool. Thomas Keller Grill was an interesting evening. We were told by the waiter to look forward to enjoying a romantic meal. To me, that's leisurely, but he did not seem to understand that. After ordering our drinks, he immediately asked if we were ready to order. We said that we needed some time. He came back in five minutes and asked again and we told him we weren't ready as we wanted to enjoy our drinks. After a few minutes, the supervisor went up to our waiter and talked to him. I assume it was about their need to get our order in. The supervisor then came up to our table and asked if we had any questions and we told him we didn't, we just wanted to slow the process down. The meal was very good, though, and there was a good vibe. The best experience for us was Sushi. The food was excellent, there were nice tables for two and the service was what you expect from Japanese staff - respectful, courteous and timely. All in all the management of the Ovation has a way to go to beat the service on the Quest. I think they need some time to work out the glitches as the ship only had its maiden voyage in May. Hopefully, things will improve soon. Read Less
Sail Date October 2018
Chose this cruise because the itinerary was all new to us and it hit some spots on our bucket list, including Giverny, D-Day beaches, Bayeux Tapestries, and Lisbon. Embarkation was quick and easy. Had an early private excursion in ... Read More
Chose this cruise because the itinerary was all new to us and it hit some spots on our bucket list, including Giverny, D-Day beaches, Bayeux Tapestries, and Lisbon. Embarkation was quick and easy. Had an early private excursion in Lisbon and getting off the ship was very fast. For the first 24 hours, service in the Restaurant and Colonnade was slow and we got the impression that the servers and others were trying to figure out territories and responsibilities. Things seemed to improve thereafter, although we still encountered slow service in The Restaurant on occasion. Best service and food were in The Grill, but we only got in once. In The Restaurant, entrees are modest in size and so are the accompaniments. But ordering sides of vegetables or starches is easy. We ate all breakfasts and most lunches in the Colonnade and we very happy with the selection, which is so large that it can be hard to find things. Several of the employees there learned our names and made real efforts to be helpful and friendly. Saw the singers and dancers a few times. The Tim Rice show (he appears on video) was excellent while the others were fairly average. Went on three of the ship's excursions: (1) a sunny day and amazing array of flowers made for a great time at Monet's home and garden in Giverny and the guide did a good job; (2) Santiago de Compostela was an intriguing place and the guide knew her stuff and had a good sense of humor; and (3) it was a cloudy day in Porto, there was a lot of standing around and waiting, and the guide was just okay. Wanted to see both D-Day beaches and the Bayeux Tapestries, not a combination offered by Seabourn, so we got a private guide and found another couple to join us and it worked very well. Noticed that there didn't seem to be a deck with an outside walking route as long as the ship, but weather kept us inside most of the time. Went to a number of functions where officers made an appearance and then vanished, but we (and probably everyone else) did get a couple of invitations to dine with officers or entertainers and we did have dinner with the head of human resources. Met a number of Seabourn veterans who were disappointed in the service in the dining venues, as we were. Was also surprised that we were asked to provide information about birthdays and anniversaries, but when our anniversary came there was no recognition of it. We also missed Regent's included excursions, Internet access, and phone call allowance. We expect two things from cruises (and land trips): (1) to get away from the chores of cooking, cleaning, etc. and the rest of the routine and (2) to see interesting places, either on excursions or independently. We got these on this cruise, met nice people, and were treated well by the crew. Did this cruise line and this ship and crew do this so much better than others? I would say not. Would we return? Probably yes, if we found an attractive itinerary and price. Read Less
Sail Date October 2018
New ship is lovely but larger size is a mistake. Addition of Thomas Keller restaurant and 150 additional passengers was a major error. Added square footage was in the wrong place and they could not seat everyone in the main dining room! ... Read More
New ship is lovely but larger size is a mistake. Addition of Thomas Keller restaurant and 150 additional passengers was a major error. Added square footage was in the wrong place and they could not seat everyone in the main dining room! The Thomas Keller was one of the worst restaurants at sea i have experienced. Decor was lovely but the food has been better at Denny's. The additional 150 passengers totally changes the feeling of the ship. This may have also have been impacted by more European passenger makeup but the ship was full of a bunch. of snobs. No sense of comradery. The Japanese Restaurant food was OK but far from good. The Retreat is a joke - expensive and seldom used. In general the crew was good - a great captain, bar tenders and pool side servers were excellent but our cabin stewards was poor at best and the waiters and management ti the main dining room were not ally ways helpful. New tenders ware great - much improved access. The itinerary was great- we attended most of the enrichment lectures and they were lacking. Olive oil lecture was a waste of time. Read Less
Sail Date August 2018
With a desire for an upmarket ship, which spent 3 days in St Petersburg, my husband and I chose the brand new Seabourn Ovation. At the time of booking, it had not yet hit the water. This 7 day cruise from Copenhagen to Stockholm, also had ... Read More
With a desire for an upmarket ship, which spent 3 days in St Petersburg, my husband and I chose the brand new Seabourn Ovation. At the time of booking, it had not yet hit the water. This 7 day cruise from Copenhagen to Stockholm, also had a day in Tallin ,Estonia and a half day in Helsinki, Finland, with one day at sea.Embarkation was easy at 2 pm, with a delicious buffet lunch waiting..We had a verandah suite on deck 7. On arrival, I noticed that the floor had not been vacuumed and they were hairs in the bathtub. When I contacted housekeeping this was quickly rectified. The suites are well thought out with lots of storage space, but if the bathroom door is open and you open the front door, they smash together. I had chosen to be in the middle of deck 7 as I wanted a quiet room away from any high traffic areas. However, the poor internal design of the ship meant the doors slammed, which could be heard at all hours, footsteps from above caused loud noise and strong vibrations in the room, and people could be heard in the next cabins. Several people I spoke to who,unfortunately were given rooms that interconnected with others had it even worse and made complaints. What a shame that the latest luxury liner did not use the latest technology for soundproofing. On the positive side, all the staff were exceptional in all areas. The food was of a very high quality, and I recommend the afternoon tea scones as well as the gelato. However, a lot of the food felt somewhat old fashioned, and I think they would benefit from some more modern cuisine, such as Asian fusion. The guest entertainers were excellent, including a mentalist and an award- winning pianist. Read Less
Sail Date July 2018
This is our 4th Seabourn Cruise and I have noticed as the ships get bigger the service get skimpier. On this cruise this was especially true in the dining areas (The Restaurant, Colonnade and the Observation Lounge at Tea). The staff is ... Read More
This is our 4th Seabourn Cruise and I have noticed as the ships get bigger the service get skimpier. On this cruise this was especially true in the dining areas (The Restaurant, Colonnade and the Observation Lounge at Tea). The staff is as friendly as ever, but there are not enough of them. They are trying hard, but rushing around and making mistakes. This leads to frustration on the part of the staff and the customers. It should not take 20 minutes to get coffee in the morning nor 25 mins to get the wrong desert order at dinner. The other downer was some of the port of call selections. We made a stop in Szczecin. Poland which sort of reminded me of Cleveland, Ohio back in the 70's before it's renaissance. We also docked at Saaremaa, Estonia and the dock was a 45 min drive to nearest small town in the middle of nowhere. Missed a port call at Visby, Sweden, because it was too windy to dock. (However, I think that was a good safety call). We also had a horrible tour guide when we stopped at Nekso, Denmark. (Tour was rushed at 4-5 sites and would have been much better to go more in depth at just 2 or 3) On the positive side, the staff on Seabourn are great and try hard, the entertainment very good and the food is wonderful. We ate twice at the Thomas Keller venue and the service and food were outstanding. No complaints about the food in the Colonnade, Patio Grill or the Resturant, just the service levels. My recommendations for Seabourn are: 1. Take a hard look at staffing in the dining areas, your turning loyal customers off. If you had fixed the staffing on this cruise it we would have rated it as 4.5 instead of a 3 even with some of the other issues. 2. Vet the Ports of Call and the Tour Operators better. Some were great (like the Village Life in Kalbedia tour in Lithuania) and some are marginal like Saaremaa and Szczecin. 3. Look in the rear view mirror, because other small ship lines are about to eat your lunch. Overall this trip was just okay and did not make it a knock your socks off experience like our trips on the Spirit and the Sojourn, which is a real shame. Read Less
Sail Date June 2018
Seabourn Ovation Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 4.5 4.1
Entertainment 5.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 4.0 3.7
Enrichment 4.0 3.8
Service 4.5 4.1
Value For Money 4.5 3.6

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