43 Seabourn Ovation Cruise Reviews

We haven’t sailed on Seabourn since 2012 as we were put off by their liberal smoking policies. We decided to try them again especially since the itinerary for the British Isles was unique having a good number of stops in Scotland. ... Read More
We haven’t sailed on Seabourn since 2012 as we were put off by their liberal smoking policies. We decided to try them again especially since the itinerary for the British Isles was unique having a good number of stops in Scotland. Embarkation was quick and our suite was ready at noon time which was a great plus for us. We stayed in a spa penthouse suite which was quite nice but not sure it is worth the extra money versus a regular penthouse suite. You really don’t get much extra except for a few extra soaps and sponges, and a larger balcony. Seabourn advertises healthy snacks in the spa suites but we had great trouble getting them to deliver what was advertised. Perhaps it was due to a totally clueless stewardess who failed to replenish items on several occasions and seemed uninformed about extras for the spa suite, among other issues. When reported to the supervisor, we were told that she was new and to give her a few more days, and if we weren’t satisfied, they would replace her. Although we had numerous other problems with her and reported them, the housekeeping supervisor never replaced her. We ate most of our meals in the Restaurant where the food was top notch and wait service excellent. We used room service for breakfast every day and several times for dinner. They also delivered the same top notch service and excellent food as the Restaurant. Used private tour guides so did not sign up for any of the ship shore excursions. Staff at Seabourn Square were efficient and helpful. We especially enjoyed this area for coffee and snacks during the day. In terms of entertainment, we only attended one show which included a comedian which was okay, just okay. Handre served as cruise director and certainly lived up to his fine reputation. Overall, this is a lovely and comfortable ship that handles rough seas quite well. Except for a problem with housekeeping oversight and our stewardess, sailing on the Ovation was a very enjoyable and memorable experience. Read Less
Sail Date September 2019
It's difficult to capture the Ovation experience easily. But, in a word - sublime. There was no request that was too big or too small for them. We cruised as a party of four in Veranda Suite rooms. Our rooms were located aft ... Read More
It's difficult to capture the Ovation experience easily. But, in a word - sublime. There was no request that was too big or too small for them. We cruised as a party of four in Veranda Suite rooms. Our rooms were located aft near to the staircase, which is a lovely location. Highly recommended. Embarkation - this was effortless and enjoyable. We were met at the airport and had an easy ride to the boat. Here, we were welcomed with cocktails and a seamless embarkation process. Stateroom - Extremely spacious for its category. The veranda is a good size and the walk-in closet is welcome. The double basin in the bathroom was welcome too. Toiletries are of a very high standard. Restaurants - Without exception, meals were amazing. In particular, the service at the Restaurant deserves special mention, the formal night is something special and the Air and Ocean restaurant on deck is also excellent. We normally took in breakfast in the Colonnade, but splurging one or two mornings for breakfast in The Restaurant is also a good idea. Bars - Generally very good, although service at the outside bars during sail-aways gets a little slow. The Retreat - A lovely little hidden area on the boat is The Retreat. Worth spending the money if you're looking for a R&R day. Spa & Fitness - Excellent treatments, but the facilities are perhaps a little small. That said, the fitness area never felt crowded. Excursions - We only did excursions in St Petersburg but these were arranged well and the experience was excellent. Entertainment - All shows in the Grand Salon were very good. The live music on deck during sail-away parties was a little short-lived at 30 minutes. The casino is a little small and felt crowded at times. Read Less
Sail Date August 2019
We’ve been on Odyssey twice before, which we very much enjoyed, and were interested to compare the newer Ovation. There is no comparison. Ovation wins hands down. The decor is magnificent: really classy and all gleaming. The larger ... Read More
We’ve been on Odyssey twice before, which we very much enjoyed, and were interested to compare the newer Ovation. There is no comparison. Ovation wins hands down. The decor is magnificent: really classy and all gleaming. The larger Thomas Keller works very well and we just adored the sushi restaurant - beautifully fitted out. The deck outside The Grill is a great secret terrace for when the Colonnade gets busy, with its own salad bar too. Think of it as a free version of The Retreat on the top deck! We love the way Seabourn Square has been rethought - it looks wonderful and it’s a great place to hang out. Even though space per passenger is a little lower on the Ovation, it feels the opposite. We couldn’t believe the cruise was full (it was, apparently) as it seemed so quiet most of the time. Captain Stig was the best we have had...always present and friendly. The crew were engaged, almost all incredibly welcoming and friendly...and much better at name recognition than on previous Seabourn cruises. Much has already been said on here about the legendary Handré, the cruise director. It’s all true. He is brilliant at his job and always out and about. A true professional. Food was excellent (we particularly enjoyed the specialities brought on board from Helsinki). Entertainment and enrichment was good. The new caviar is great but I can’t say that the new champagne is an improvement. It’s cheap and tastes it. We were very happy with the included wines and stuck to them. We plumped for a V5 cabin this time (having had an Owners Suite before) and were not disappointed. They are plenty spacious enough, well designed and quiet, with loads of storage space. The only thing we wished for was a coffee machine in the room. Stewardess service was excellent although we could have done with more toiletries (this was quickly rectified). Overall a wonderful cruise and we aim to get back on the Ovation again. If only Seabourn could have done something about the weather! Read Less
Sail Date August 2019
Spacious rooms and bathroom. Easy boarding and first class treatment from airport pick up to end of cruise. Several places for drinks all day, nice afternoon tea time, small casino open mostly when at sea. Talented entertainers on board ... Read More
Spacious rooms and bathroom. Easy boarding and first class treatment from airport pick up to end of cruise. Several places for drinks all day, nice afternoon tea time, small casino open mostly when at sea. Talented entertainers on board with bands at several venues during the day and evening. Nice options for meals from casual to dressy. Room service for breakfast a must, always right on time. Breakfast buffet was always the same but good if you are in a hurry. Booked excursions thru Seabourn and they were all small groups of no more than 20 people. Left on time or before if everyone was there. All sites visited in St Petersburg were very crowded. Walked thru Tallinn, Estonia on our own, it is walking distance to port. Helsinki not much to see, would have skipped the city excursion and just ridden shuttle into town and walked around a little. After we left ship with private driver to hotel just walked around Stockholm on our own. Sheraton Stockholm very easy walk to old town and nice hotel. Read Less
Sail Date August 2019
We joined the ship in Copenhagen on the 17th August and left in Stockholm calling at Tallinn and Helsinki. As way of a little background, I am in my 50s, my wife early 60s and have cruised extensively mostly with Azamara but also with ... Read More
We joined the ship in Copenhagen on the 17th August and left in Stockholm calling at Tallinn and Helsinki. As way of a little background, I am in my 50s, my wife early 60s and have cruised extensively mostly with Azamara but also with Cunard, Holland America and in our early days NCL. Firstly the ship is beautiful, well presented and lots of room. Cabins are more generously sized than other lines and our stewardess was excellent. I did not open my bottle of whisky as I would have only had a couple of shorts before the whole thing would have been poured down the drain. Multiply this by the number of cabins and what a waste, the bar was very close! I felt sorry for the recent poster who said he would not sail with Seabourn again and was immediately lambasted by Seabourn aficionados but I have to wholeheartedly agree with him. For a line that sells itself as 'ultra-luxury' I found their levels of service terribly disappointing. We were constantly waiting to be noticed, order drinks or wait for drinks. A pot of tea shouldn't take 30 minutes, when mentioned to a manager her only reply was 'are you sure its been 30 minutes?', this was a common experience at all the eateries. Service in the eateries was generally hard work, the feeling one got was that they were doing a favour by serving us. Service at the bars - especially the club - was excellent. Food was mediocre, plenty of it, but just not very exciting. We enjoyed the Sushi but found the food in the special 'Grill' not good at all with my 'Veal' being very fatty and grizzly. I did report my general disappointment in the mid cruise feedback form which prompted a reply from the Hotel Director who told me 'she had sorted my problems' which i found impressive as I had not been over specific what my concerns were. Shore excursions were very good but on the first couple of trips there was no guidance from staff as to where meet ashore - Tickets were printed 'Meet Pierside' which didn't help, before immigration or after? there was no one there anyway. The expectation was that you made your way to the coaches, on one occasion our coach went without us and we were greeted by excursion staff with the comment 'ah you're the missing ones'. As we went straight from the ship on being called to the coaches I still find it difficult to understand how we were missing. I really did want to like Seabourn but apart from the ship, which again I will say was beautiful and Handre who was fantastic, other(not so ultra-luxury) lines beat Seabourn hands down down for service, food and of course value for money. Read Less
Sail Date August 2019
Our main reasons for choosing the Ovation included some (but not all) of the destinations, notably Scotland, the relatively small scale of the ship (600 passengers), the suites (spacious, spotless, and beautifully appointed) the common ... Read More
Our main reasons for choosing the Ovation included some (but not all) of the destinations, notably Scotland, the relatively small scale of the ship (600 passengers), the suites (spacious, spotless, and beautifully appointed) the common areas (ditto), the beverage plan (free everything unless you want to splurge) , and a generally older and well to do clientele. (We fit the former but not the latter). Once aboard we also appreciated the crew and staff (unfailingly friendly and polite, including our suite stewardess Ana Carolina), the Square, a combination library, coffee bar, and guest services area, dinner at Thomas Keller’s Grill, afternoon tea in the Observation Bar, and breakfasts in the Colonnade. Since we aren’t dressy and clubby types, we didn’t eat at The Restaurant , and eschewed the formals and clubby things. The shore excursions were pricey and just ok, and if you want WiFi you pay for it. The ship offers a laundry and dry cleaning service for a fee, but also includes a laundromat (free) which came in handy on our two week sail. Some of the ports of call were less than thrilling, but Oslo and Scotland made the trip worthwhile. If you visit Scotland in August you should definitely go to the Royal Scottish Tattoo in Edinburgh. The price of this cruise was relatively steep, but if you want to be cosseted, Seabourn is definitely worth the indulgence. Read Less
Sail Date August 2019
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and ... Read More
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and feel I have a critical but fair eye. I had high expectations of this line and particular ship from word of mouth recommendations and other favorable reviews. I was quite disappointed and will list out all of my reasons while still making sure to give credit where credit is due. I will start with the positives first. My overall summary of the below is at the bottom of this review. Cabin: Our cabin was very nice and spacious. Bed and pillows are comfortable, ample room with a nice walk in closet and separate seating area. Bathroom has a double sink which is very nice, shower is marble and still small but pressure very good. Bathtub a waste of space in my opinion. Balcony nice size and overall room very spacious. We were in cabin 651 on the 6th floor located toward the center of the ship which was great. Molton Brown products in the bathroom and a selection of body soap offered on the first day. Room stewardess was attentive and did a very good job. Only complaint on the first day is that the room wasn’t cleaned well. The soap in our bathroom which was a body wash had been used and there was a lot of dust and finger prints on the table in the room. Otherwise, cabin was excellent and gets high marks from me. I believe we were in category V5. Ship: the ship is beautiful. Modern, clean, more yacht-like than cruise ship. A lot of wood paneling. 600 people but still felt very quiet even on sea days. Our favorite place to relax was the cappuccino lounge on floor 7 where they had tons of seating and recliners. Decor of the ship was very simple yet elegant. WIFI: very good! Much better WIFI than any other ship I’ve been on - in room technology good. Service: this is where our experience goes down the tubes. The service on this ship was HORRIBLE!! The staff do you a major favor and if asked for something that requires them to go out at all of their way, they are rude. We had some staff that were nice (mainly in cappuccino lounge and main dining room - except for maitre de) but all and all, the service sucked. Management lacks tremendously, customer service is non existent and the staff seem poorly trained, disingenuous and disinterested. I’ve really never experienced anything like this before - had we not met several other couples who also shared the same sentiment, I would have thought I was going crazy!! A few examples - almost every meal without fail we waited 10 minutes before getting anything to drink. If we needed a sauce to accompany a meal, we waited 10 minutes. In fact, we stopped ordering sauces because it was such a lost cause & by the time it arrived our meal was over. I asked for cream with my coffee - by the time the cream came, my coffee was cold. We were almost always at a meal with an empty drink that needed refilling. No accommodating what so ever. My husband likes the salmon in the colonnade - we asked if it could be served on the patio 20 feet away and they said no, they prefer not to. At dinner in the main, I asked if i could have a croquette that came with a different entree than what I ordered and was told no, they only had a certain amount and could not accommodate me. I mean, come on! I tried to move my Thomas Keller reservation because my husband wasn’t feeling well and was told with 11 days left on the trip that they couldn’t accommodate us. Finally, after getting the guest services manager involved, we got one at an undesirable time on a different day but at this point, we took what we could get. These may seem Iike minor gripes but we encountered them several times per day and was a major turnoff and took a lot away from the experience. The overall staff attitude was rude and requests of them felt like inconveniences. This in itself was bad enough to never return to this ship. As I said previously, several other couples experienced the same rude service. My husbands Camera was lost day 1 and finally arrived at our cabin with a cracked and dented lens. We requested compensation for the lens. Seabourn asked us to provide the link to the lens - which we did directly from the website - to prove it was $500. They tried to tell us it was a $200 lens (they had the wrong lens) and refused to refund us. We have yet to resolve this issue with them. Food - We are major foodies and we’re quite disappointed in the food on this ship. I will say that the quality is there in a lot of areas (not all) but the execution is not. Breakfast was good but the same every day. Not a bad thing, but boring after a while. A decent selection and probably the best meal. Lunch was a mixed bag. Salad bar always had nice items and the grill items - fish, burgers, hot dog, etc always very tasty and fresh. Meat quality good, fish quality good. My only complaint on the fish was it never had any seasoning or flavor - this was a major theme for most items on board - but I would still prefer to add salt vs. having the sodium and preservative packed food a lot of ships have, so this wasn’t a major complaint. All lunch hot food served in the chaffing dishes were slop and never hot. We almost never ate any of the prepared food served at lunch because it was room temperature and unappealing. Dinner : main dining room was respectable but not great. We didn’t have one meal there that was really delicious. Temperature was an issue and seasoning was non existent. I’ve never put so much salt on my food in my life. Service mixed. Our first night there we waited about 15 minutes before anyone came to our table. Finally the waitress comes over with an iPad looking down and says “what can i get you” - no greeting, no introduction. Very impersonal feeling. Sushi was nothing to write home about. A lot of rice and uninspired. I actually overheard someone say “it’s not as bad as gas station sushi” - I’ll leave it at that. The colonnade was OK - probably our least favorite. They do special nights like rib night or clam bake night and they look beautiful but just don’t quite execute it well. For example : rib night - the ribs came out in a beautiful Staub cast iron pan presented family style and looked delicious. Unfortunately, the ribs were dry, cold and had clearly been sitting on a heat lamp for an hour +. We sent it back and got a new rack that was the same dry and Luke warm ribs this time with some bbq sauce slathered on top. To put the icing on the cake, the assistant maitre de came over and instead of apologizing that the food came out lacking temperature and dry, explained that the ribs weren’t Texas style but st.louis style and weren’t supposed to fall off the bone..I mean ..really ? I’m not expecting anything more than a simple apology or some sort of follow up to see if the second round was better. Instead, I was blamed for expecting them to fall off the bone and they didn’t. I didn’t need ribs that fell off the bone, just didn’t want to eat something as dry as wood. The Patio by the pool in our opinion offered the best most innovative meals but even those fell short on flavor and execution. We also had a Northern Europe itinerary with a lot of rain and cool weather and found ourselves eating outside in the windy cold weather because the patio was the best choice. Thomas Keller which is the specialty restaurant was very good for a steakhouse on a cruise ship. I would say this is likely the best option on board. Food delicious but once again, service lacking. Not attentive and seemed to do you a big favor. We found in all restaurants that the deserts were mediocre and most didn’t taste cooked on board. I don’t think I had one desert I loved. I also found the breads were uninspired. In summary : good quality ingredients (for the most part ) that aren’t executed well. Oceania food trumps Seabourn by a landslide. A few other items to note: Older crowd, no children. Except for us (in our early 30s), most people were 65+. Not good or bad, just our cruise demographic. Free laundry was a nice feature with Miele commercial washers and dryers and complimentary detergent. Gym was small but clean, coffee on board was very good. Entertainment was respectable. Nice job at including different daily activities. Excursions - expensive but well organized. I read the ship docs at ports further away from the destinations to save on docking fees. Not sure if this is true. We did a few excursions - food provided on them was mediocre and limited and tours very pricey. Spa - didn’t use but quite expensive. Very few discounts offered throughout cruise. They had a “promotion” that if you do 3 treatments from a select number of services you get 10% off first, 20% off second and 30% off third. Note this is per cabin and not per stateroom. I know all cruise spas are expensive but this was more than canyon ranch on Oceania. I may have left stuff out but to summarize my overall impressions: cabin and ship top notch and classy, food better than the celebrity level lines but nothing special. Service was so bad it border-lined on offensive and as a result, I will likely not return to Seabourn. Read Less
Sail Date August 2019
Second sailing on Seabourn and totally pleased with our experience. I thoroughly disagree with the previous HORRIBLE review. Couldn’t have asked for more with attentive staff, always personally greeted by name, invited three evenings ... Read More
Second sailing on Seabourn and totally pleased with our experience. I thoroughly disagree with the previous HORRIBLE review. Couldn’t have asked for more with attentive staff, always personally greeted by name, invited three evenings to hosted tables in the dining room which provides a personal touch with staff. We never experienced a rude employee... quite the opposite. NO is not in their vocabulary.. always went out of their way to please everyone. We changed ports in one location ... not to save money but for safety reasons to avoid tendering with rough seas. Main reason for booking this itinerary was to attend the Royal Military Tattoo in Edinburgh. Seabourn did an incredible job securing tickets in the Royal Gallery (for an additional cost) which Included reception, covered seating, transportation etc. totally worth the added expense. They do a wonderful job with Signature Events to make Seabourn stand out among other luxury lines. Perhaps the unsatisfied review was too young to appreciate the Seabourn service. Yes, they do appeal to a more mature age group... very few children on board but a variety of activities. We have traveled extensively on various cruise lines... you’ll always have some disgruntled passengers looking for a free cruise... We were on the same cruise and totally enjoyed the entire experience. Read Less
Sail Date August 2019
Seabourn does it right. Wonderful service, great suite, great food, embarkation was a 15 minute pleasure. disembarkation went smoothly until the coach we were on had no more room for our luggage, so a little stressful waiting on the next ... Read More
Seabourn does it right. Wonderful service, great suite, great food, embarkation was a 15 minute pleasure. disembarkation went smoothly until the coach we were on had no more room for our luggage, so a little stressful waiting on the next coach to see if our luggage made it to the airport in Copenhagen. twenty minutes later it arrived on the next bus. At our age, Mid to late 60s, jet lag from Georgia was a horror. Three or four days to fully recover. All of the restaurants on the ship were great, and the service at most was outstanding. Some of the ports were a bit lacking, the highlight of the trip for us was Northern Scotland, and most importantly, the Shetland Islands. The average age on this cruise was at least 75. Lots of folks with canes and walking assists. Did not try the pool or hot tubs, as the weather was cool. Our days were either rainy or perfect. Had great food at the Earth and Ocean, but most evenings it was too cool for us to eat in the open air. Read Less
Sail Date August 2019
I choose this ship for two reasons. One I liked the itinerary and two I wanted to try a luxury cruise line. The itinerary was good in that it started in Stockholm allowing me to spend two days before departure exploring the city without ... Read More
I choose this ship for two reasons. One I liked the itinerary and two I wanted to try a luxury cruise line. The itinerary was good in that it started in Stockholm allowing me to spend two days before departure exploring the city without rushing and it ended in Copenhagen where I did the same thing. It also included two overnights ( 3 full days) in St. Petersburg where there is so much to see. I have sailed on Celebrity, Royal Caribbean, Norwegian and the now gone Renaissance cruises. Renaissance was actually a wonderful cruise line with beautiful small ships that was the closest to this experience. As far as the actual cruise I will say it was wonderful not having to wait and crowd into elevators, the ship was a great size not to large, not to small. It was great not having to fight for a pool chair or make reservations for everything. Loved not being asked to have my picture taken every five minutes, and not having shops with sales. The ship itself was new and immaculate. The suite with balcony was gorgeous. Bathroom was large, walk in closet with enough drawers and hangers was great. On the downside the entertainment with the exception of two shows was far from great and there was really no other activities. The service was great, the liquor flowed freely, afternoon tea was nice, tapas was great, caviar on request was a nice touch too. What was a huge disappointment was dinner in the dining room which most nights was fair at best. The Grille was only available for guests to reserve one night. It was excellent. The other nighttime restaurant was outside and it was too cold for that. Did not try the sushi restaurant. I was very surprised that the food in the main restaurant was no better than I had on other much less expensive cruise lines. The on deck cocktail party was wonderful, food was very good there. So was it worth the extra money. Not sure I could say yes. Given the intensive itinerary it was great to return to the ship and not have to wait for things and not have to rush and be able to be very comfortable in the room, but on another type of cruise I might have been bored and the lack of activities/entertainment combined with mediocre food would have been more problematic on a cruise with more sea says or less intensive itinerary. Did all private shore excursions or just the HOHO bus ship excursions were very expensive. Highly recommend Alla tours in St. Petersburg. Read Less
Sail Date July 2019
This was our first trip with Seabourn and will be our last. Our previous cruises have all been with Cunard in its Grills Suites. Cunard has bigger ships so more people but has immeasurably better staff and food. The food on the Ovation ... Read More
This was our first trip with Seabourn and will be our last. Our previous cruises have all been with Cunard in its Grills Suites. Cunard has bigger ships so more people but has immeasurably better staff and food. The food on the Ovation was boring and bland. The dress code is not policed and many evenings gentlemen turned up to dinner in polo shirts. The shore excursions were expensive and sometimes involved long journeys presumably because Seabourn do not wish to pay more expensive docking fees. The pillows and mattress had the consistency of a marshmallow. Despite firm pillows being offered our steward could not find any which wasn't great. The one female hairdresser on board was awful and the service generally slow. My husband ordered roses for our anniversary and they turned up at 10pm that night. The entertainment was boring and very few enrichment talks compared to Cunard. We could seldom have breakfast in the restaurant as we were on excursions and it did not open until 8am. The Colonnade was like a zoo. Very very disappointing. Read Less
Sail Date June 2019
The experience onboard Seabourn Ovation was overall great. However, the spa needs to workout their booking procedures and accounting. I'll begin with the challenging first, we booked The Retreat for sea day and it was a beautiful ... Read More
The experience onboard Seabourn Ovation was overall great. However, the spa needs to workout their booking procedures and accounting. I'll begin with the challenging first, we booked The Retreat for sea day and it was a beautiful and private area. We noticed the massage/treatment cabana setup and was excited about getting a massage while there. Unfortunately, the massage/treatment area was for show only. There were no available treatments for anyone in The Retreat, except for maybe a manicure at 7:30pm. Perhaps it is our fault for not booking everything in advance; however, when you're actually in The Retreat it puts you in a different mindset. I believe the spa should have a dedicated masseur/masseuse available at some point for guests of The Retreat. Also, food service took forever and I had to go downstairs for a bite to eat and bring back some proper chocolate chip cookies. It's a great concept, just get it right! In regard to onboard dining, the food was absolutely delicious. We were very impressed by The Grill (Thomas Keller). We tried it onboard Seabourn Odyssey and wasn't overly impressed but Seabourn Ovation got it right! WELL DONE! Our verandah suite was perfect at all times, and we loved our stateroom attendant. Since we wanted to go to Moscow, we did book a private tour for the entire time we were in St Petersburg. We would have purchased through Seabourn but the Moscow excursion wasn't available in advance (or maybe I missed it). Moscow was absolutely INCREDIBLE! It should be a must while you're in Russia. The Entertainment was great but I believe it's time to replace the Tim Rice show. It was great but not one you want to see on every cruise. In regard to the staff, they all get 5 stars! It was sad to leave the ship but we are looking forward to our next Seabourn cruise. Also, a special thank you to Shoreside Guest Relations for solving our issues. Well done to them, too! Read Less
Sail Date June 2019
Avide Seabourn fans, we seldom have anything but praise for the line, and although we preferred the original and smaller yachts, we continue to find ourselves on one of their ships a 30 or 40 days each year. Now … the best ocean ... Read More
Avide Seabourn fans, we seldom have anything but praise for the line, and although we preferred the original and smaller yachts, we continue to find ourselves on one of their ships a 30 or 40 days each year. Now … the best ocean vessel experiences require solid and reliable shoreside support and administration, and Seabourn's website and head office staff in Seattle are giving us a re-think on giving the line another dime or any more of our time. No less than a dozen accounting errors in pre-cruise purchases had us dealing with the shipboard back office staff every day. It was endless. Had it not been for our printed records and an American Express statement, we would have had a losing battle. Vacations are for relaxing, not for auditing the vendors accounting errors. Dear President Richard, please get your Seattle offices pencil sharpened and your website technology up to date. Cons: Smoking continues to be allowed indoors in public spaces. The retreat is an entirely useless waist of (for fee) space. Pros: Dining in all venues is 6 star, although it is much harder than it should be to get specialty reservations (much easier on Regent) so best to board with very limited expectations. Cabins are a tiny bit narrower than on the Sojourn class vessels, but the layout is nearly identical. The new dining table in the living area is a big improvement. Entertainment is sedate, but refined. Read Less
Sail Date June 2019
I have sailed before on Windstar, Ponant and Seabourn. From boarding in Dover( a dream of ease ) to disembarking in Copenhagen, both were effortless and lovely experiences compared to air travel these days, that I refer to as "combat ... Read More
I have sailed before on Windstar, Ponant and Seabourn. From boarding in Dover( a dream of ease ) to disembarking in Copenhagen, both were effortless and lovely experiences compared to air travel these days, that I refer to as "combat travel"! They know your name within a day or two, and the service is remarkable from all departments! They enable you to note your preferences before hand as far as the stocking of your bar and type of soft drinks you would like. Preferences for bedding conditions are all taken into consideration, which is great for us with back issues. The food that is overseen by Thomas Keller went from very good to excellent in all dining venues. The Sushi restaurant is a great lunch choice as they have very good bento boxes! They have enough dining spot choices, without having too many, that seems to lessen the food quality on other luxury cruise lines. From breakfast in my suite daily, to most of my meals in The Restaurant in the evening were terrific. An example of how great they are is how the chief chef Jes Paskins was relayed a passing comment that I love mussels. Within a few hours he appeared at my table in The Restaurant and asked when I would like them? (lunch or dinner the next day), He also asked me how I would like them prepared. He prepared them as requested in the French classic style, which then was reduced with cream. Incredible result the next evening at dinner! He is an enigma, and has a personality you won't forget! The tour director Chris Harley was great and very caring. He also is a super talented singer from the London West Inn and made my visits to their Grand Salon very memorable. All performers were not your typical seafaring talent! The bartenders, stewardesses, guest services staff are beyond professional and caring. You can feel they actually care about your welfare and comfort at all times! The entertainers in the Observation Lounge on deck 11, Rachael & Vlad are quality light jazz performers! The bartender on deck 5 Vanessen with a great personality, makes the best "sour margarita" i have had on a ship! They almost perceive what you need before you ask, which is uncanny. I have thought of cruising on other cruise lines, but this last cruise on the Ovation has "sealed the deal" for me, and I already look forward to my next booked cruise for Nov. 27th of this year for 24 days with anticipation of returning to their wonderful care! Read Less
Sail Date June 2019
We are frequent Seabourn cruisers but are slowly pulling back after over 150 nights. We too this European cruise with friends as we have cruised with them before. Our friends opted for a Penthouse Spa suite and we had a regular ... Read More
We are frequent Seabourn cruisers but are slowly pulling back after over 150 nights. We too this European cruise with friends as we have cruised with them before. Our friends opted for a Penthouse Spa suite and we had a regular penthouse. As I have opined before, passengers in penthouses receive only extra space in the room. No preferential treatment for restaurant bookings, no butler etc. This is in contrast to other luxury cruise lines. We generally eat late which caused some problem. On several nights, probably more like 5 out of 14, there was not seating available in the main restaurant. We were shuffled off to a near bar to wait for a phone call. We did get 2 meals in Thomas Keller, but the extra night was due to no availability in the main restaurant. The meals and service there were excellent, as it generally was in the remainder of the ship. We requested an extra night in TK but were turned down every time. Then we witnessed something we had never seen on Seabourn. While at the TK bar, we observed a passenger tip the head host and immediately get in. We felt we had paid enough and declined to take that route in search of extra reservations. Weather played a factor and we spent an extra day in Spain, on a Sunday due to bad sea conditions. It rained and time was better spent indoors, especially given everything was closed anyway. It was disappointing to miss the first French port but you can't blame a cruise line for weather. Entertainment was good, food was 4.5 out of 5, but clearly not 5 out of 5. The mix of ports in Spain, France and England was enjoyable. In retrospect, we paid far too much having upgraded to a Penthouse and not having gotten our moneys worth. We now refer to Seabourn as "Socialist Cruising". They do a good job taking care of the masses but once you leave the room, everyone is equal. No need to pay top dollar and you would be just as well to purchase a standard room from a travel reseller (as over 100 on the cruise did) for a bargain basement price. Every cabin is the same and everyone is treated equally, which is generally good. Bottom line - we get far more enjoyment for the same money at some other luxury cruise lines. You may notice this in my reviews of other cruise lines. We may be back, we enjoy Seabourn and the Ovation, we just don't love it anymore. Read Less
Sail Date May 2019
We chose this cruise for a few reasons. We had previously sailed Seaborn Encore in the Mediterranean and thoroughly enjoyed the ship, food and service that Seabourn provided, therefore, Ovation, which is the same class ship as Encore, was ... Read More
We chose this cruise for a few reasons. We had previously sailed Seaborn Encore in the Mediterranean and thoroughly enjoyed the ship, food and service that Seabourn provided, therefore, Ovation, which is the same class ship as Encore, was an easy sell for us. Ovation was just beautiful.....almost identical to Encore. We love the size....large enough, light filled with beautiful yachtlike decor but small enough to give us the feeling of being on a private ship. Our suite on the deck above the pool, was well appointed (hello 3 sinks!) and our needs were more than meet by our stewardess who always had a smile & pleasantry to share. We felt the service and the entertainment were a cut above our previous cruise....this being only our second cruise ever. We were addressed by our names each & every day. Our Captian was very visible and engaging as was CD Handre. Both were class acts. Servers in all resturants were pleasant, engaging and good at their jobs. We wanted a late May cruise and this itinerary seemed interesting. We had been to Lisbon but not Northern Spain or Western France or Southern England. We have been to Normandy, Brugge, Amsterdam etc. but were very happy to return. I was a bit apprehensive since I had heard that the Bay of Biscay is notorious for rough seas. Well, she was a gentle giant. Lisbon was faboulous with warm temps and sunny skies. Northern Spain was just beautiful, with a bit a rain here and there, but nothing to dampen the beauty of the coastal towns of Gijon and San Sebasion, Biblao etc. and the wonderful sights & food. We did miss one port, Biarritz, France due to the port closing. The sun & moderate temps made a welcome return in Bordeaux......this was one of the highlights of the cruise. We came up the Gironde River and docked right smack dab in the middle of the city. We were the only ship in town and the locals came by in droves to relax and picnic in our shadow. A lovely French lady approached us on our return to ship just to chat about our cruise and our reflections of her city. The Bordeaux wine region is spectacular.....St Emillion is not to be missed. Southern England, port of Torquay was a pleasant surprise....warm temps and sunny skies, contrary to the Agatha Christie image that I expected. We visited the sea town of Dartmouth with its' interesting seafaring history. As an American, the beaches of Normandy hold a special place in our hearts and it was good to return. We arranged for a private tour & spent the day with a lovely local French lady, three generations removed from the events of WW2 but whose grandfather was head of the resistance movement at the time......her reverence for those who helped liberate her homeland was palpable....not to mention her expertise in the places and events of the Allied invasion. Wow....just Wow! We sailed up the Thames to the Greenwich neighborhood of London. Spent two wonderful days....Windsor, the Cotswolds etc. Then is was across the Channel again.....may I add that the seas in all our Channel crossings were calm and I mean, calm....to Zeebrugge, where we chose to visit Ypres and Flanders Field (of WW1 fame) as we had been to Brugge & Brussels in the past. Beyond moving! Amazing how a city and region so devastated by that horrible war has risen from the ashes to present a gorgeous city and countryside. We ended in the city of Amsterdam with all its charms etc. The Anne Frank House is a must do along with a private canal cruise. This cruise seemed to us to hit a very historic note. We enjoyed it very much as we had a sample of Western Coastal Europe with its' amazing role in the history of two world wars. From the German UBoat stalls in Bordeaux, to the beaches of Normandy to the Fields of Poppies in Flanders to the London Underground bunkers.....We were impressed with the spirit of the European people who endured so much during those dark times. Cruise & Ovation both get an APlus from us. Read Less
Sail Date May 2019
We chose this cruise because we had not been to Spain (except for Barcelona which we love), Lisbon or Porto, Gibralter or Morocco. The ports of call and shore excursions were fantastic. We saw many beautiful sights and learned a lot. ... Read More
We chose this cruise because we had not been to Spain (except for Barcelona which we love), Lisbon or Porto, Gibralter or Morocco. The ports of call and shore excursions were fantastic. We saw many beautiful sights and learned a lot. The ship itself was truly wonderful. The captain and officers were friendly and affable (not to mention very competent), the Executive Chef talented and sooooo personable, the Cruise Director (Handre) phenomenal and the cabin stewards perfect. All the wait staff in the restaurants were professional and at the same time welcoming. The entertainment was over-the-top wonderful. Seabourn does things right, and makes every trip a special adventure. One of the reasons that we love Seabourn is that the all-inclusive program makes the voyage so relaxing. The food is quality over quantity, and every meal was terrific. The deck parties were very enjoyable (lobster on the grill, dancing, champagne and caviar in the pool), and we were impressed by the "specialty restaurant," the Grill by Thomas Keller. One of our favorite activities was shopping in the market in Malaga with Chef Jes; the fish and produce were as fresh as they could be. The excursions were expensive, but the quality of the guides was excellent. The only negative on the excursions was the "hard sell" venues we were forced into in Casablanca and Tangier. They should offer a shopping excursion for passengers that are interested in buying rugs. One of our pet peeves, however, is that the internet service is ridiculously expensive. Since Oceana is offering free internet to its passengers, all other cruise lines should follow suit. We would highly recommend the Ovation for your next trip! Read Less
Sail Date May 2019
By Glyn May The waiter, sensing that our patience was wearing thin, dropped a bowl of hot chips (fries) and a bottle of tomato sauce at our table. “Chef’s compliments”, he said, “ dinner is going to be a bit late”. ... Read More
By Glyn May The waiter, sensing that our patience was wearing thin, dropped a bowl of hot chips (fries) and a bottle of tomato sauce at our table. “Chef’s compliments”, he said, “ dinner is going to be a bit late”. Classy cruising. Not. Two days earlier, a crewmember carrying a sharp-edged tray had accidentally slashed my wife’s arm badly when he bumped into her in the breakfast queue. And, as we approached our homeport, all power failed and the ship narrowly missed drifting into concrete bridge pylons. In 40-plus cruises over more than 35 years before and after that forgettable holiday, my wife and I in recent years have stepped up into the heady world of ultra luxury cruising –- a field that, despite the eye-watering cost, doesn’t always live up to its publicity. Until we joined the Seabourn Ovation on March 2, 2019 for a 14-night cruise from Hong Kong to Singapore. Our wallet took a AUD21,000 (USD15,000) hit, but for the first time on this new (launched in May 2O18) absolutely beautiful mid-sized 600- passenger all-suite ship, it was worth every dollar. Nothing is perfect, so give or take a couple of petty whinges (no self-serve steamed rice and very average congee (Asian soup) while sailing in Southeast Asia, and a frosty reception in The Grill restaurant) Seabourn Ovation went as close as ever we expect to get. As sometimes jaded, increasingly grumpy and always critical travellers, it was a joy for us to start our cruise by first running an eagle eye over suite 726 on our arrival Yes, you can assume that boarding was faultless. Not one photographer on the gangway, or anywhere for the entire cruise. These days we notice things that niggle experienced cruisers on: A wall safe comfortably at chest height (it beats sitting on the floor) in a spacious walk-in robe with three dozen clothes hangers. Plenty of mirrors, a seriously cold fridge stacked with soft drinks, beer and a real bottle of champagne; plus a list of ‘complimentary’ (paid for in the fare) good quality wines. If you can’t find anything to satisfy your taste buds from Chile, California, Australia, Spain or Italy, there’s a lonely bottle of Petrus 1995 Pomeroz Grand vin from Bordeaux waiting for you in the glass-walled wine rack in the elegant main dining room ‘The Restaurant’ for USD4,500.00 (AUD6,348.00). The label is a bit scruffy so maybe the Sommelier might do a deal. In our suite there’s a lounge long enough for a rack-stretched basketballer or a third guest, a generous, glass-topped round table for 24-hour room-service-with-a-flourish (starched linen and folded napkins) and a king-size bed with a choice of six pillows soft, firm, extra firm. The TV set is on a trolley for manoeuvrability and there are plenty of movies on demand. In-suite announcements from the bridge are restricted to an average two a day -- weather and brief entertainment updates, or shore excursion boarding. No electrical engineering degree is required to operate the lights. Just click and press for a range of illumination levels from dimmed romantic to the blinding glare in the interview/confession room down at my local police station. One of Seabourn Ovation’s most remarkable (unique?) assets is its ubiquitous South African Cruise Director Andre Potgieter who recently received the prestigious President’s Award for Leadership from Seabourn Cruise Line president Rick Meadows. Andre, a softy spoken, articulate young man, emerges like a breath of spring each day in a different tailored jacket and slacks and a new spectacular bow tie with matching pocket-handkerchief. Wherever he goes, goggle-eye grandmothers swamp him with cheek kisses and embarrassing hugs. Which probably explains why, when the ship is in port, Andre trains for his favourite sport, marathon running. Of the 575 passengers from 27 nationalities on board -- average age around 60 -- there were 266 from the U.S, 112 the U.K, 46 Autralians, 34 Canadians and 33 Germans. In two weeks they demolished 2,272 bottles of red wine, 1,435 white and 633 bottles of champagne. And although there were no children on board, 390 litres of ice cream. A total of 32,826 breadsticks mopped up 21lbs of caviar. Two popular spots on the ship are the Observation Bar on the deck 11 which features high tea for an hour from 4pm then a friendly circular bar open until midnight; and The Retreat on the top deck (12) an exclusive enclave with 15 private cabanas, lavish amenities and an oversized whirlpool spa. Evening entertainment in the Grand Salon, often starring one of the slickest teams of ships’ dancers and vocalists we have seen on a cruise ship and backed by Seabourn Ovation’s highly professional orchestra, featured a range of top-class acts from a comedian and to an opera singer. A tip: For an unobstructed view, find a seat away from the intrusive supporting pillars. A shore excursion with a difference on Seabourn’s Asian itineraries is the idyllic day spent on the company’s picture-postcard tree-fringed private beach, ‘The Den’ on the exclusive Thai island of Kood. On a clear sunny day more than 400 souls disembarked from Seabourn Ovation tenders to discover rows of deck chairs under shade trees, a feast of lobster, steaks and salads, champagne on ice and a full bar. All of this ferried ashore from daybreak and served by the ship’s crew and a group of local Thais. With only a few days left and most passengers staying on board for the cruise to Dubai, we were wondering whether they still threw stowaways in the brig. Read Less
Sail Date March 2019
Suite is fabulous although a little noisy as the anchor goes up and down(but we were warned) so not a problem, food exceptional as is the service in the restaurants although it is hurried, no time to rest between courses. I personally ... Read More
Suite is fabulous although a little noisy as the anchor goes up and down(but we were warned) so not a problem, food exceptional as is the service in the restaurants although it is hurried, no time to rest between courses. I personally would prefer a lighter decor as on Ponant ships. The main dining room is not nearly as ‘clubby’ looking as the smaller Seabourn ships which is good! Shore excursions are too expensive, especially for Vietnam and Cambodia as our party travelled by land a year ago with 5 star accommodation and transport and the charges are Indochina are far less than Seabourn charge. Beds so comfortable with a variety of pillows to choose for personal comfort. While the air conditioning is adjustable in suits the dining ares are very cool for many passengers. Spar area offers fabulous treatments and very well supported as bookings are not easy—-I find the treatments expensive compared to Australia, not the Americans. I have cruised Ponant, Silver Seas, Regent and have to say Seabourn is far superior to those cruise lines in every way—- service, food, actual cabin, even the passengers. Read Less
Sail Date February 2019
We very much liked Seabourn. All suite cabins were great and Seabourn doesn't overcrowd their buses and tours. It seemed we could always find a seat where we wanted to go. That was very pleasant. Dining was great. You can buffet ... Read More
We very much liked Seabourn. All suite cabins were great and Seabourn doesn't overcrowd their buses and tours. It seemed we could always find a seat where we wanted to go. That was very pleasant. Dining was great. You can buffet it or sit in the dining room - eat indoors or out. Service - especially bar service - was exceptional. We took the mid-cruise tour to Angkor Wat. It was very well organized with no waiting in line at check-in to a beautiful hotel. The guide was excellent and spoke understandable English. The temples themselves were amazing. Be prepared for a long hot day but totally worth it. We were disappointed Seabourn did not allow us to book any tours with them on the day of return from Angkor Wat to Saigon (even an evening tour) so we booked our own. My one complaint is that they were very stingy with details about flight times (until we were onboard) which made it difficult to arrange tour times with another company. We were not going to miss Saigon! We took a Saigon by Night Food Tour on Vespa bikes (professional drivers) and this was one of the best tour experiences our family has had! It is absolutely in the top 5 most memorable things we've ever done on a vacation. Saigon is beautiful at night and we zoomed along the river, through flower markets and ornately lit streets. We went to several night spots (one roof top, two with live music) and 2 restaurants. The food in Vietnam is delicious. I have to admit there were a couple of times we were going through an intersection and I just closed my eyes and hung on - you know what I mean if you've ever been in Vietnam. Traffic is controlled chaos. Our Vespa drivers were skilled and courteous and the bikes were easy to get on and off of. The guide was energetic and spoke excellent English. Again, a wonderful tour. If you are a little adventurous, this may be for you. In terms of complaints about Seabourn, we have a few. One - they have very limited laundry facilities. 5 washers and dryers for over 600 passengers - so don't plan on doing your own laundry unless you don't mind waiting a long time or doing it in the middle of the night. You can certainly have your clothes laundered but it takes 1-2 days to get them back and personally I prefer laundering my personal items myself - as do many people. Two - Seabourn schedules lectures and shows at 6 pm. They call these "pre-dinner" but some people have dinner reservations from 6-7 pm at the specialty restaurant, or are getting ready for dinner. We found this time caused conflicts and forced us to cancel a specialty dinner reservation - which we couldn't rebook - so we could see a show we wanted to see. The reservation was booked before the cruise and the show was added the day ahead so no warning ahead of time. Three - the community rooms and Grand Salon are poorly designed with large pillars blocking the view of the audience of the stage or screen. People were sitting down and then constantly moving because they couldn't see. Four - The disembarkation process was disorganized. We were told along with other passengers to get to immigration early because our flights were early so we could be first in line. But there was no one there to direct people so it was a free for all to get in line. We got behind 30 other people who came in after us. Immigration was fairly quick but Seabourn gets a D for disembarkation organization. They should stagger groups of people based on their flight times like Crystal Cruises. Finally, recorded lectures could not be replayed as promised due to another Seabourn glitch so we missed some lectures we wanted to see. Not a biggie but the little things add up. I would definitely take another Seabourn cruise though. Once you understand issues peculiar to them, you can work around them. Read Less
Sail Date February 2019
Chose this cruise as we had never been to the Asian region by ship. The Ovation was wonderful, the Staff and Crew were the best we have encountered on any cruise line .The food was beautifully presented and top quality. Handre is ... Read More
Chose this cruise as we had never been to the Asian region by ship. The Ovation was wonderful, the Staff and Crew were the best we have encountered on any cruise line .The food was beautifully presented and top quality. Handre is certainly the number 1 Cruise director.The Hotel Manager was Helmut Huber top guy and turned out to be a very funny man, actually hilarious!The Food and Beverage Manager was Ali who we have experienced previously he is just amazing he works very hard to please everyone. Our room attendant again was the best we have experienced Hayley was 1st Class. We have done many cruises on Seabourn and many other lines but Seabourn is outstanding, The special event on Ko Kood island was just an amazing experience we were so thrilled The Band know as Musical Society are fantastic and very personable, The deck parties are again outstanding and the ,say good bye ,to the crew on the deck is an emotional event most of the crew and Staff turn out to wave good bye while we drink and eat and have fun . Read Less
Sail Date February 2019
We are Platinum members and our last Seabourn Cruise was 2 years ago. We wanted to try their new larger ship and booked Hong Kong to Hong Kong, a BTB 28 day cruise. The ship is beautifully decorated. Our cabin was the same size as on ... Read More
We are Platinum members and our last Seabourn Cruise was 2 years ago. We wanted to try their new larger ship and booked Hong Kong to Hong Kong, a BTB 28 day cruise. The ship is beautifully decorated. Our cabin was the same size as on the Sojourn and Odyssey. One problem was that the drawers in the furniture across from the bed were very hard to access and the space there has only enough room for one person to stand. The pool area was the same as the smaller ships and getting a place on sea days was difficult. The chairs are the same and not comfortable. Our one peeve was that now bartenders are instructed to measure out the amount of liquor for each drink. This on a ship that touts itself as all inclusive. We would have to tell them to pour doubles so we wouldn't have to come back. In the lounge outside The Keller Grill there was only one waitress and one bartender and it took 25 minutes for our drink to come. The comedians were all from Wales or UK and as Americans we could not understand them. Most of the musical shows were good and the singers and dancers were exceptionally good. The even sang opera at the pool and that was a real treat. We had a problem on one of the ship's excursions and it was not handled well. We were only told it would be reported and then never heard back. We agree with others that Seabourn, now having staff hired by Holland America, has gone downhill in service. Read Less
Sail Date February 2019
Previous experience. We have tried several cruise lines but found Seabourn to be by far the best. Brilliant small ships and first class throughout. No loud entertainment just sophisticated shows. Brilliant quizzes. Food outstanding and ... Read More
Previous experience. We have tried several cruise lines but found Seabourn to be by far the best. Brilliant small ships and first class throughout. No loud entertainment just sophisticated shows. Brilliant quizzes. Food outstanding and crew are faultless. They deliver everything they promise. Their house wine list is just amazing, NO cheap plonk! Trips well organized and daily information is excellent. The service to and from the ship is first rate. Overall one of the best holidays we have ever had. Can't wait for another one.I cannot say anymore, I have run out of superlatives. We will never use another cruise line now. We found the restaurant staff great. One was called Cesar so I named him Julius. The others wanted a Roman names. I named one Titus and another Augustus. They loved it . We got Roman salutes each morning. Read Less
Sail Date January 2019
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese ... Read More
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese cuisine was notably poor, e.g. old proteins. The vessels hotel staff was often overwhelmed during high service intervals, e.g. luncheon. The ratio of hotel staff to guest seems too low for proper service. We were disappointed with Seabourn’s handling of their booking credit and AMEX credit, Seabourn only allowed the higher value. The ugly Seabourn shore tours are expensive, the vessel was often ported far away from salient activities (long commutes) and in the case of the Vietnam north unsafe junk tours, e.g. our junk was literally lost in the fog without proper safety procedures. The Cambodia shore excursion was terrible. Seabourn and Silver Sea could have coordinated debark at Singapore much better, both simultaneously. The pool was small and poorly maintained, e.g. corrosion and detritus. Read Less
Sail Date January 2019
We sailed in 2017 on the Sojourn to Alaska and it couldn't have been better - even with departing chefs in the middle of the cruise. Last year we sailed on the Encore to the Med and there was a huge difference in the experience, for ... Read More
We sailed in 2017 on the Sojourn to Alaska and it couldn't have been better - even with departing chefs in the middle of the cruise. Last year we sailed on the Encore to the Med and there was a huge difference in the experience, for the worse. Now in Asia, the Ovation is a bit better than the Encore but sorely lacking for an ultra luxury cruise line. The ship is beautiful and the cabins and housekeeping are great; that's about where it ends. Food and service keep getting worse each day. We had sushi for lunch one day and it was ok; they had a special omakase dinner one night which was completely inedible. The fish was old and smelled, even the salmon roe. Keller-food is ok albeit very boring; Service is terrible. They shouldn't include this as a dining option because you are only allowed to go twice per cruise. We ended up having room service 3 nights because it was the only way to best ensure a decent meal. Breakfast in the Colonnade was the same each day-marginal fruit, canned corned beef hash and the usual array of eggs, bacon, etc. Cooked to order omelets were lacking in filling and dry. We were trying to figure out the problem; I think they are making food for old American and British guests. It is completely lacking in flavor and variety; someone mentioned that they weren't allowed to make it spicy. Salt seems to be the key ingredient, rendering the food inedible at times. Not a good idea to try to get service at lunch time on the patio; they have a shift change at 12 and often there is no one around for drinks or the bar. Apparently they cannot take food orders if they work for the bar and vice versa. The best food and service was at Earth and Ocean (the patio transformed at night); portions are small though and it means you will be eating outside in often unpleasant weather. The best food we had the entire time was off the ship. They have an Italian chef, who didn't have an Italian night and there was very little Asian food, although the entirety of the cruise was in Asia. Be very careful of their shore excursions. They seem to be docking quite far from some cities, leaving you with a 3 hour drive each way to see a city like Bangkok; it isn't really worth getting off the ship as there isn't enough time in the cities. Also, their excursions are almost double of what you can find with Viator or Tours by Locals. We ran into the Silver Seas a few times and they docked in a much better location. Price perhaps? The stop in Cambodia was horrific. If I had know what we would encounter, we never would have left the ship. I don't think they are vetting the tour operators very well. Their descriptions of the tours paint a lovely picture, which often isn't the case, especially for people with mobility issues - getting into small boats, climbing over ropes, etc. Entertainment was below par-a magician and a cello. Boring. The show the singers and dancers did the last night was pretty good -Push the Button. We won't be sailing on Seabourn again; It isn't even the price that is the issue, it's the disappointment with the food, service and entertainment, which should all be top notch. They will say no, but I think this is a result of their purchase by Carnival. You can really see it in the cheapening of things like less crew, poorly trained crew, poor wines (like Sebastiani Chardonnay), and the quality of the food. This isn't the luxury experience you were anticipating. Read Less
Sail Date January 2019
Seabourn Ovation Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 4.5 4.1
Entertainment 5.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 4.0 3.7
Enrichment 4.0 3.9
Service 4.5 4.1
Value For Money 4.5 3.5

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