We are Diamond members with RCI, they seem to want to forget about the loyal passengers and only seem interested in Suite passengers.
The normal Diamond Lounge has been taken away from Diamond members and given to Suite passengers and have been pushed into a pokey 31 seat room near the Star lounge.
A lot of the Diamond members had to sit in the Star Lounge. Seems like they will be altering ...
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore.
Before that awful experience everything went smooth.
It was my wife’s Australian visa, although GRANTED, that caused the uproar.
She is Filipina, a flight attended for 33 years with Cathay Pacific, and applied on line for an Australian Visa, which was granted within 3 days.
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a scooter for the express purpose of seeing Darwin, but it would not have been safe to take it down the incline, nor would I have been able to ride it back up. ...
We have sailed only once previously with RC on Ovation of the seas, from Sydney to New Zealand and back to Sydney, and had a great time so we decided to try the newly renovated Voyager of the Seas. No complaints whatsoever. What a disappointment this cruise was.
The check in at Singapore was extremely unorganised.
There are only two sets of elevators which for a ship of this size is ...
We spent a wonderful week in Singapore before boarding for the Cruise to Australia so we were looking forward to the cruise home. Voyager was the first ship we ever sailed on with Royal Caribbean several years ago and we were anticipating a great cruise similar to our previous experience. Boarding in Singapore was a nightmare. Very slow, hot and some not very accommodating port staff, in fact, ...
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean.
My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia.
We checked in our 2 cases, with full information stapled to handles, confirming we were on the voyager, as the Quantum of the seas was birthed beside.
I would proudly say this is my most memorable cruising that I had on the Royal Carribean for the very first time.
I did quite a few cruises with my family but this one reflected the most unforgettable,adventurous,thrilling and knowledgeable.
The services onboard were very good, particularly the dining staff who served the guests well, were friendly and approachable.
The daily events were ...
Was this ship actually renovated?
US$100 million, where did the money go?
What did we notice was renovated:
- Windjammer marketplace buffet
- Theatre and seat coverings
- Studio Ice skating seating
- Upper deck surface
- Vitality centre/massage etc
Where did the the rest of the cash go?
The gym was a third of the size of the old one or less, the steam and sauna rooms ...
I sent out a number of messages to the cruise line that my membership number was not showing up in-spite of number of reminders.
We were not allowed to check in the members counter. No recognition for the Loyalty shown why have this program.
The food on the ship was worse then earlier cruises. One expected better Vegetarian food being in this part of the world.
The service in the main ...
I think this is my first time writing a complaint. I've been on Mariners of the Seas two years ago and had a very good impression of RC. In fact I always tell people how good RC is. However, this time on Voyager of the Seas was really bad. Many staff were impolite and insincere, food weren't great, and generally it wasn't as organised. Summary of a few problems I had:
- Booked 5.30pm dining (I ...