I seldom want to write such disappointing review but this time is really the worst trip i have in my life. We went onboard on 23rd to 26th Nov 2018 to Port Klang. The 1st things we saw on board at the front desk is a blonde guy holding to a sign and it Indicate. Extremely dissatisfied customer. I laugh when i saw him but now I'm also 1 of them.......That day i should have join him. First when i check out their so call beverage-packages and i got a shock as i have to buy for the entire trip which cost about USD $59 per day. Worst of all any guest want to purchase an alcoholic beverage package must do so for all adults who are in the same room. That mean when my wife who don't drink must also pay for the package cos she is in the same room as me. If 1 person is USD59, 4 days will be USD236 and i have to add in my wife for another USD236 which total about USD 470. I can go Thailand and enjoy much better with that amount of money. Don't ever buy upfront online before your trip for the arcade games. Most of their machines is outdated and not in good conditions. Every game is at least USD1.50 per game. You can't refund the balance so DON'T EVER BUY THE TOKEN ONLINE. My 6 yrs old boy want to play the claw machine and the stupid claw is jam. He thought he press wrong button so he insist to have another game and still the same. Then we tried the other game and my 9 yrs old gal want to play the dance machine. The screen is faulty. We bought USD50 tokens and have to use up so we went to tried the table like ice hockey, the disc always stop in the center as its not smooth at all. Then my nephew 13 years old tried to play the shooting game and the gun is faulty. There is no one to attend to you and you have to walk outside to make a call. I got feed up and ask them to go and my boy started to cry. Ahhhhhhhh...... It's only our 1st day!!!!!!!! After our dinner we decide to bring my parents and kids to watch the Ice Odyssey for the 2nd session and we went to Q for more than 30 mins and in the end they told us it's full and no more. Ahhhhhhhhh......... During this trip, we also try to Q for the Ice skating on 2nd and 3rd day and all the Q is at least 30 mins and in the end it's still the same as its full. They are not organise, they should give out numbers so we don't have to stand and Q for nothing and try to come out a system to let everyone have a chance to experience. The foods at Windjammer cafe is just average, i find Singapore hawker food is even better. Their on board coffee is diluted and doesn't have the coffee aroma. The only foods i like is the main seating dinning at level 3. The food is good and the service staffs are friendly. 1 of our asst waiter Grahita, Ilham from indonesia is good as he serve us for the entire trip. They should reward such good staffs like him. He chat and joke with us which i can see part of the good points from RC. Their on board activities like Rock Climbing Wall, Ice Skating and Flow Rider is not full day, they have session and for about 2 to 3 hours each so REMEMBER YOU MIGHT NOT BE ABLE TO PLAY IF THERE IS LONG Q. Wonder why don't they operate like example from morning 9am till 10pm so we have more time to try it out and enjoy. I went to the front office to feedback to their staff and she note it down and said will feedback to the manager and get back to me but it's only a way to entertain us and brush us off. No one even contact me and try to solve our problems. I personally don't recommend my friends and relatives to go on board with RC(Royal Caribbean). Think they should change their name to Rubbish Cruise. Read Less

I am not a frequent cruiser and this is my first time on board VOTS as I wanted to try a new cruise liner. First day on board - I arrived about 1pm as stated in my pre-check in and Q about 45 mins for boarding. Not sure if the pre-check before 2 days helped as we all Q the same line anyway. Due to a mistake by their ground staff at the counter the pass given to my elder member was mixed up and the security kept shouting one of the name loudly which would have easily resolved if paused for a while and hear me out. As the rooms were not ready we were told to have lunch at Deck 11, the windjammer cafe which serves buffet. A bit disappointed with the food quality as I read online that it is better than the other cruise liner that I took couple of times before. Turns out this cruise food is not better although being more pricey. By the third day we are already eating just for the sake of eating. To be fair the " my time dinning " at the restaurant which serves complimentary International food is better than the buffet , but only sightly , hits and misses for the set menu and a rating of 2.5/5 stars. Most waiters were nice but the one serving our table on the first night keeps selling us "paid foods" like lobsters and even kitchen tour for a fee. After politely declining him several times ,what was before a talkative smiling face became a ...." poker face " ?? One nice food which I would recommend though.. the complimentary cafe promenade at Deck 5 which serves sandwiches etc.. the free Pizza is superb. As for the drinks the coffee and the fruit juice served during the buffet lunch and dinner was horrific. No drinking water was provided but there is a small water boiler in the stateroom. You may buy their drinks package thou, at a price. When refilling drinking water with my own bottle at the water station, most of the staff (except 1) told us to refill using the drinking cup ,,cup by cup instead of letting us or them filling up with their water pitcher. Reluctance to serve is one but making things difficult for customers ?? During buffet lunch / dinner the eating place is packed with people and many were left waiting outside( not allowed to enter) as a crowd control procedure. While the PA was announcing throughout the meal time asking people to leave the table once they finished eating and to allow others to come in, I saw one group of "nationals" hogging two tables after they were finished eating and the floor supervisor/manager talking enthusiastically in their native tongue and laughing with them throughout. Such Ironic. Cabin rooms was not up to standard and this is the balcony room I am talking about. The furnishing in the room looks old and tired and needs a thorough cleaning. bedsheet with stains and a small sofa that itches your leg after seating for a while. same goes to the bed. Our rubbish in the bathroom was not even cleared for two days and have to ask for toothbrush/ paste and some basic toiletries. And oh,, the tea bags provided FREE were stained and wasn't even covered. To sum it up our rooms was not messy but it is Not clean either. Newly packet Soaps were provided in our rooms but on the second day we did find "extra" soaps given to us which was already opened up and used before :o As usual all ships excursions are expensive. We did not joined any of them as we did visited Penang before. We did went out to the pier to take some photos. As for the swimming pool I would have loved it ten years ago when I was still a smoker, the only swimming pool and jacuzzi was surrounded by cigarette smell left right centre. I couldn't understand the logic that some parents would bring their children"jacuzzi_ing" just 1-2 metres away from the smoking area. Although there are many area that needs improving the entertainment aspect is one which I rate 4/5 stars. The various dance classes conducted by the staff is enjoyable, the singing by Kronos band is entertaining and the Ice odyssey skating performance is out of this world and should not be missed. I missed the performance on the first night but managed to watch it on the third night instead. A show that should not be missed if you are onboard. On the day of our embarkation we were supposed to leave the ship at 9.30am as such we finished our breakfast slightly earlier and was preparing to leave the room after taking a few more photos. The cleaning staff barged into the room and scolded us for not leaving at 9am and throw the "do not disturb" sign into the dustbin right in front of me and stomp out. To summarise no doubt the ice show was great, the entertainers was world class , it is the other elements that is lacking, the personal touch, the attitude of the service crew, the service level that you received and many times I thought that I am on a free cruise instead of paying thousands for it. Frankly now I remember that I even smiled more and thank them more when I received a service from them rather than from them to me as many were "poker face" and robotic. I would have gone for Ovation of the Sea next year but after this cruise I am not so sure. Read Less

For a first timer you might just want to experience something different but this review serve as a purpose to warn you, dont get deceived by the 'good' reviews online because it isn't really that 'good'. It's pretty much all about eating/gambling, but the food is terrible because its all cold. Casino does not want to serve u even plain water if you r not gambling. Its horrible. PLAIN WATER, not liquor ok. Service wise, crews are mostly polite and will greet you each time they sees you, guess thats the only good thing about the cruise. 1) Buffet is not that nice 2) Interior room is extremely small at the price of $500 per person on average. Ocean view or Balcony? $700-$1.5k, board a plane maybe? 3) No free wifi, 16USD per night. 4) Limited cafes, got to queue forever if you did not go earlier. 5) Room TV channels? Repeated shows every night. Watch a movie? Got to pay 12USD for each movies you watched. Read Less

Royal Caribbean – Voyager of the Seas, what can I say. Our room was dirty, but that is surely not the fault of the staff as I think that their time is limited as to how much they spend on each room. Maybe 5 minutes. Tired, out dated, heaps of rust in areas on the balcony. Needed to use the toilet brush at one stage and on giving the toilet a thorough clean, it was sickening the amount of black mould that was under the rim. 8 flushes to get rid of it, so I now know why there was a consistent black ring around the bowl at water level. Bathroom glass shelves had left over residue from previous users, i.e. toothpaste, rubbish left in bins and the room had a nasty musty smell to it. Two tea bags and two small milk capsules in room for 2, plus a jug, but was loathe to use the water from the bathroom to fill it. Food was below average. First night we went My time Dining, hot food served was cold, missing ingredients as per the menu and small portions, so even after 3 courses you were hungry. Caesar Salad ingredients were lettuce, 3 croutons and half a cup of dressing. Where was the parmesan, bacon and egg?? Buffet had much better options and you could get a decent plateful, but still average in quality, but it closed at 9pm, so no chance of a late night snack if you were hungry after the show. There was one area that was open 24hrs, but let’s hope you liked really tasteless pizza. Bar drinks were expensive as were coffee and anything else including bottled water. Administration staff had very poor to almost no English, the guy that made our beds should swap with the ones taking your money at the desk. The staff, overall were excellent and did not hesitate to assist, but it could not make up for the tired décor and very poor quality of the food. My first and last trip on anything Royal Caribbean. So glad it was only 4 nights, so many people disappointed and wanted to get off even before the ship sailed. Read Less

I was on the cruise that departed Singapore for a 4 nights on 8 October 2018. The cruise was like the "Parson's Egg." It was good in parts. The ship itself was exceptional. I only got to explore a fraction of it. I had booked a grand suite 1588 and it transpired that it was designated "Gold." I was pleased to find that it was on deck 10. It was enormous. I was expedited through the boarding process and became the first passenger aboard and several officers made themselves known to me. I thoroughly enjoyed the exclusive Concierge Club with free alcoholic drinks for 3 hours each evening. There were also a variety of hors-d'oeuvres. Andrea your hostess is a star! There was front row seating for all the theatre shows and a first for me at sea; an ice dancing show. The shows were fantastic. They were the absolute highlights of the trip for me. The singers and dancers were flawless in their presentation. Ella the singer was the star of the shows for me. What a voice. The crew members generally were excellent. Polite, accommodating and friendly smiles. I drew the short straw as my cabin attendant joined the ship the same day as me and he disappeared for 4 hours on the first morning for his indoctrination. Not his fault. However, I was not provided the ship's daily news sheet and consequently missed the restaurant breakfast and had to utilise the buffet. Not a pleasant experience. However the Assistant Maître D’ allowed me to consume the food in Chops. Coffee was served in paper cups? The cabin supervisor Kenneth later apologised profusely and explained about my cabin attendant. The food aboard was average at best. It fell far below the standards I have experienced on other cruises. (This is my fifth cruise this year all with different companies.) The real downside was that I understand Royal Caribbean had heavily discounted last-minute fares and the ship was full of Asian families who were severely lacking in good manners and etiquette. The buffet was more like a free-for-all wrestling match. It was decidedly less than 5 stars! I understand the company’s desire to fill the ship but it is extremely unfair to passengers who reserve early having been told that early booking secures the most favourable fares. The premise (promise?) is questionable in my opinion. It was annoying that despite having a dress code (and a lot of passengers made an effort) that it was not imposed. People were wearing shorts in the dining room on the formal night. Shorts were also worn in the Concierge Club. Why have a dress code if you do not enforce it. I travelled thousands of miles from the U.K. carrying clothing which I could have left at home. Very disappointing! The stop in Malaysia at Port Klang was so short that all I did was go ashore to the terminal to stretch my legs. I do not understand the necessity of the brevity. It was all very smooth sailing. I felt no movement at all. I would never use Royal Caribbean in Asia again. It fell far below the standards I had paid for. Read Less

I selected Royal Caribbean Voyagers of the sea as this schedule fits my family. Read alot of negative reviews before trip and was kind of worried that it will be a disappointing one. However all was falling in place from the moment we arrived at the cruise centre. Instructions were clear, boarded the ship by 12noon and had lunch on board. Good selection of food at the buffet but of course if you eat buffet continously you will get tired of the food by the last day. Fine Dining at the Sapphire was quite a good experience. We were allocated a table and timing already for dinner. A couple of specified waiters served us for Day 1 and Day 3. They were great, fantastic service! Cafe Promenade serves snacks 24hrs which is already in package. A bonus as the children feels hungry after activities in the evening. My teens kid had so much fun on board with friends at the teens club. Housekeeping was done twice daily if you have requested. Tip them a little and be amazed by what they can do for you and make the trip more memorable. I brought my own wine and requested wine glasses from housekeeping. no issues at all. There are alot of activities you can do if you join in the fun. Highly recommend to cruise with them. Will join a different ship the next time. Read Less

Cruise was tagged onto a trip to the Singapore F1 grand prix which suited me as I did not want two long haul flights within 72 hours. Firstly I will say that my inside cabin was comfortable and the public areas elegant; the Sapphire dining room looks like something from Titanic. It's a big ship, guessing a quarter of a mile from end to end, and the lifts are centred so if your cabin is at the back, like mine, you clock up a fair distance - one day, without leaving the ship, I walked 2.5 miles. Lift carpets were changed daily to reflect the day of the week - handy if you forgot! The experience was marred by uninteresting food, inadequate information about trips ashore and staggeringly high prices on board. The basic soda package worked out at £10 a day and then the only drinks available were Sprite or Coke. I don't drink coke so after one day requested and was given a refund on the rest of the cruise. The only package including alcohol was £45 per day. I have never, ever spent that much on booze in a day, even drinking champagne! Although the staff selling the packages said only water was available free during meals, there was squash and the breakfast orange juice was very good. All drinks and speciality food purchased are subject to an 18% service charge, on top of the daily gratuity added to each person's account. I paid £10 (incl service) for a weak gin fizz - little gin and no fizz because the glass was full of ice. You are allowed to take two bottles of wine or champagne on board for cabin use but no other alcohol. There were signs saying only unopened bottles of water - at a charge - were to be taken off the ship. I paid for two tours in advance but would not have selected them had I known one involved 1.5 hours driving each way to get to the destination. No information on weather was provided before the trip to enable passengers to disembark with suitable clothes and footwear. It was raining heavily in Port Klang so I turned back. I didn't go to Phuket because of the long coach trip either way but had a pleasant afternoon onshore browsing the stalls lining the road from the jetty. I got a good exchange rate from a money changer there, the products were very cheap and most stallholders said they would take foreign currency. I liked the range of food offered in the Sapphire dining room, though a sirloin steak was very chewy. I splashed out on a lobster dinner on the final night and it was splendid. Windjammer, however, is like an enormous school canteen and I found the food uninteresting. Meats were tough and salads plain. I would not choose a RC cruise again, nor would I recommend the company to others. Read Less

This 5 night cruise was part of a package we booked which also included 6 nights in Singapore with tickets to the F1 GP. Starting with embarkation, our cases did not arrive at our cabin because we had a bottle of wine in the case. This was permitted in the rules. We had go to deck 1 to unpack our case in front of crew to prove it was a bottle of wine and then drag our own heavy cases around the ship to our cabin 7 decks above. A great start. The safety briefing at muster stations was a joke, it was hard to find and the life jacket demo was unseen by most passengers. Getting a coffee on board (we had paid for a soft drinks package which allowed us better coffee etc) was a nightmare. Went to Star bar and their machine was out of order, we were sent to Windjammer and it was closed, returned to the cafe on the Promenade to queue up and have a coffee in a paper cup and no where to sit!! At breakfast we spent ages walking around trying to find somewhere to sit, then one of us would have stay put to save the table while our friend got their breakfast first. We had upgraded our cabin to one with a balcony, it was small but basic, I dread to think what the standard cabin would be like, a little prison cell maybe. We always booked a table for evening meal really early, if you didn't and booked later the wait (yet another queue) was unbelievable. Returning to drinks packages, we chose the soft drinks package as it allowed for soft drinks, decent coffee, bottled water etc oh! and real orange juice with your breakfast. Without paying for this package you would have just had tap water and cheap orange drink. Problems with having this package were, at breakfast you had to ( you guessed it - queue up ) to get served with your coffee or orange. By this time your breakfast was cold!! At other bars no coffee available, and the so called soft drink cocktails were rubbish. Food at breakfast and lunch was OK, self serve buffet, lots to choose from but much of it had been out under lamps for ages so was often colder than it should be. Evening meals poor. Like most thinks in life money buys you the best. If you afford to stay on this ship in a good cabin, have meals in the restaurants that cost extra, have a full drinks package it may not cut out all the queues but at least you will have the best of everything. There was not one single day when all the lifts worked, so you can imagine the queues. Finally as a cruise virgin I was not aware of the tips being charged to my credit card on a daily basis. This has got be wrong. It was $14.50 per person per day. This after paying a fortune to get on the ship!! Yes you can have this removed so long as you do it within two days of joining the ship but no one tells you this. Read Less

First RCCL for around 8 years and knew this was an old ship. However no issues with the décor or facilities. Cabin (inside) was quite small with bed and 90 degree angle to door. Very limited space to get round furniture to get into bed. Very attentive room steward, although we are very easy guests with limited requests. MDR was very good with excellent wait-staff. Plenty of choice and if in doubt we were given 2 starters. Windjammer was busy but always found a table and again plenty of choice. Promenade cafe was very good for coffees and afternoon treats. Drink prices are reasonable (until 18% service charge goes on) and must be the least drink I've ever had on a cruise. Bit excessive to have this charge for a barman opening a bottle of beer! Missed most of the shows as the timings of some of them were ludicrous when you are on second sitting. Some of the musicians on the promenade were very good but received little in the way of appreciation. Ports Only got off in KL due to dodgy stomach. Did the KL on your own excursion which was essentially a coach trip to a shopping mall with info provided for other nearby attractions. Please be aware the walk from the ship to the port excursion area is very long (around 800m) Embarkation and Disimbarkation were very smooth due to receiving special assistance for my wife due to mobility issues. Got a good deal from RCCL for a cruise next year on the Allure in the Carribean which I know will be better. Read Less

Voyager of the Seas by Royal Caribbean. First the good bit, the cabin was quite good with a balcony and the cruise was only 5 days. The service was very good. The bad bits, all the rest in some semblance of order, there was no free WiFi, they wanted $16 each day, they charged $29 per couple service charge every day and also an 18% service charge on all drinks at the bar and at meal times. 2 bottles of beer ended up at $15 and a the cheapest wine cost $36. No free bottles of drinking water in the room, you have to buy them. The food was plentiful but often lacked any real taste, how a steak can be tasteless is beyond imagination but it was. My best food was a salad at lunchtime, they can’t ruin a salad. When they say the they will take you to exotic sounding places like Kuala Lumpur check how far it is from the dock, it’s an hour away from the dock that has all the charm of an oil refinery. Trips off the boat were ridiculously priced and not worth the effort except that you get desperate to go somewhere. €79 per person for a coach ride and a walk in a small forest, I only went on one and regretted it, you can go do it yourself for a fraction of the price. You cannot buy alcohol outside and bring it onto the boat, they scan all the bags on the return, for security of course. They will impound any alcohol returning it to you at he end of the voyage. The swimming pool was an overgrown plunge pool, couple of strokes and you’re done. Whatever you try to do you will almost certainly be in a queue, for dinner, to get off the boat on your trip. The worst is the queue in the cruise centre to get on the boat, it makes Gatwick look easy. You may have guessed I didn’t like my cruise, others said not to be put off as this was the worst cruise they had been on and they would never sail with Royal Caribbean again, I may never cruise again, it’s captive robbery with smiles. Read Less