1,555 Royal Caribbean Voyager of the Seas Cruise Reviews

We boarded in Hong Kong on 3rd September, we have been loyal to Royal and Voyager is our favourite ship. On boarding it became immediately obvious that something was seriously wrong. The ship was majorly understaffed and we soon ... Read More
We boarded in Hong Kong on 3rd September, we have been loyal to Royal and Voyager is our favourite ship. On boarding it became immediately obvious that something was seriously wrong. The ship was majorly understaffed and we soon discovered that this was due to Voyager going in for a refit immediately we disembarked!. We had booked the cruise as part of a package with a China Tour included and were not informed of the refit plans. I will now list the points that have made me do disappointed and would stated that we had no knowledge that the ship was going in for a major refit when we got off. We paid very handsomely for this cruise too. Stateroom - 3816 - Balcony. Old and tired. Drawers literally falling apart in your hands. Our toilet was unhygienic and we reported this several times. It was not giving enough water to flush waste away and you literally had to use your hands (covered in a shower cap) to help it on its way. Our bed linen was threadbare and not changed once in seven days, despite it being stained! There was one maintenance man, who visited our cabin twice and was unable to remedy the situation with our toilet at all. He was uncommunicative and really did not seem to care. He said he would call back - he never did. So we had to "deal"with the mess for seven days"!! Our tv - this was broken. Five calls to Guest Services over three days eventually sent us a man who said it was broken and due to be trashed once we got off! Well we wanted to use it and after three more visits we eventually got it to work - but we could see four other peoples stateroom accounts on it! Surely in breach of data rules? I told Guest Services who really did not seem to care. I have screen shots of all of these accounts too. The tv worked for one day then gave up - rather like we wanted to do!! Spa - I booked, on embarkation day - for a Fire and Ice Pedicure for 5.30 p.m. on Day 2. I arrived at the spa, which seemed extremely short staffed, at 5.20, and was kept waiting until 6.00 p.m. I noticed that the lone Pedicurist appeared to be running way behind with her client. She seemed more concerned with offering her client a hard sell on products - I could clearly see what was happening - rather than speeding up to meet her booking. At 6pm I went to the front desk and stated that I had to go. It was formal night, and there was no way that I would even have been started by 6.30, and with the treatment lasting an hour, and would therefore not have had time to get to dinner. As it was I missed the Captain's welcome! I complained to the Spa staff - who did not seem bothered. The Manager was not on duty. I then complained to the Guest Services and eventually had a call from the Spa Manager who could not offer me an appointment until the end of the cruise!! Ohh and she did offer me 20% off - I already had a Diamond discount of 30%. She said she would call back and never did!! I lost all faith in the spa. Speciality Restaurants - We booked Chops, Giovannis and Izumi. Chops was good - even though the waitress billed us for a glass of wine that we had free for Happy Hour! Not being able to view our bill on our tv - this was something that came to light later. Giovannis was chosen for our wedding anniversary and was a disaster. We were brought the wrong wine and soup and the waiter argued with us that we had ordered white wine with steak! We never do and when he checked his order he was wrong -he never apologised. He then tried to charge us for Happy Hour drinks ordered at 8.20! We had not had any all night. We were made to feel uncomfortable and hurried. Not a pleasant anniversary experience at all - and we were given a slab of brownie, not a mini cake, as promised. Waiters in Giovannis and Izumi were more interested in serving ship staff in uniform and contractors that were swarming all over the pay restaurants rather than passengers. Our wedding anniversary was spoiled. Izumi was a disaster as the waiter did not know what he was doing - he tried to bill us for the two glasses of wine we came into the restaurant with from the bar!! He then messed up the meal by taking all of the meat and giving us a long demo in how to use the hot stones. Our Speciality restaurant experience is not one that we would pay to repeat. There were little or no staff, staff in Johnny Rockets uniforms in Izumi and, on the whole, our speciality dining experience was not one we wanted to repeat. Food in the Main Dining Room was just ok. Our waiter was insistent that we order our dessert with our starter and main course. We never do this and eventually got him to relent on night two. It later became obvious that he was fetching all three courses at once - our mains were always lukewarm and ice cream always melted! The Captain, save one at muster drill, made no daily announcements at all. He was inconspicuous by his absence and did not even show up at the Top Tier Event. Similarly, the Cruise Director was rarely seen. The lifts were almost all out of action or not working properly and one whole set of four was dismantled around us during the cruise. The ship was being broken down on our last night. We were very close to the Library and this was broken down overnight and kept us awake.We later found out that the ship had taken on 120 engineers who were on board to start the 'rip' out under the guise of 'repair' men. The main lifts had large green nets over them and were out of action the complete holiday - we were told they were being repaired - the engineers showed us that they were actually being ripped out...You couldn't even wait for us to get off the ship. Out of the remaining lifts, two were broken, one broke down on day three. A member of the Ents team told us that the ship was being run on a skeleton crew and that those that were on were new or coming to the end of their contracts. The bars were woefully understaffed. I reported on two occasions that food in the Windjammer at breakfast was not cooked, in fact it was still ice in the centre. This was the corned beef hash. The Chef simply muttered at me and stirred the pan up! Raw food! There are warnings all over the ship about under-cooked food and we are offered it for breakfast. Friends also had raw chicken in their chicken burgers!! It was generally felt that the ship was being wound down around our ears. We got lack-lustre shows. No welcome aboard or Farewell shows. None of the usual napkin waving in the Main Dining Room either. Service there was certainly not the usual standard.. All in all we feel that this cruise fell woefully short of what we would expect from Royal Caribbean. We did not get some cheap offer on this cruise. If you were not prepared to give us the full Royal service then there should have been concessions on the ship - there were none. I am a Group Tour Organiser here in the UK and following this cruise would not seek to book any of my groups with you or recommend you. We were considering a group cruise in the Caribbean - this is now in doubt. Read Less
Sail Date September 2019
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
Embarkation and cabin: We embarked in Hong Kong for a 7 night cruise via Vietnam to Singapore (after to land tour in China). We were travelling with friends who were experiencing their first cruise (we've done over 20 and this was our ... Read More
Embarkation and cabin: We embarked in Hong Kong for a 7 night cruise via Vietnam to Singapore (after to land tour in China). We were travelling with friends who were experiencing their first cruise (we've done over 20 and this was our 3rd with RC). Embarkation was very quick and easy, as Voyager was the only ship in port that day. Our 'spacious balcony cabin' was ready for us (12:45 ish I guess) and was a lovely surprise: very roomy with a 3-seater settee, space around the bed and the usual type of bathroom area and enough storage space for 7-14 nights. Balcony quite small but fine - it was very hot and humid so we only really used it early in the morning or late at night. Our cabin steward was great and kept everything immaculate - we loved the towel animals he provided too! We expected it all to be a bit worse for wear as it was gong into dry dock immediately after our cruise, but I can honestly say that it was fine - a little tired certainly but nothing too major. There was no shampoo/conditioner or body lotion provided - just the shower gel in the container in the shower area. That's a first in over 20 cruises, but we'd bought our own, so not an issue, but an unexpected omission. Dining: we chose Mytime dining and were accommodated without having to wait (there were 4 of us together), sometimes sharing with 4-6 others and sometimes as a 4. We never booked a time as that was the point of Mytime, I thought, and those who had booked had to wait in a much longer queue to get in - weird. The food was mostly good with generous main course portions, but more repetitious that we are used to and not as much choice. There seemed to be either several fish dishes or none offered (except the salmon, on every night and was very dry my friend said).They now charge a large supplement for lobster and surf and turf etc. The 3 top desserts each evening were 'new' with all the rest repeated every night and the only ice-cream on offer was the standard vanilla, strawberry or chocolate. Where was the salted caramel or stem ginger etc etc? Disappointing. The Windjammer food was fine although manic and difficult to find a seat at times, especially for breakfast when in port. It closed at 9pm each night, so nowhere for late night snacks/hot chocolate if that is your thing. Drinks: the cost was exorbitant for us , with the poor $ / £ exchange rate currently and then 18% gratuity on top of that even though we had to wait at a bar ourselves on the open deck just to get served. There were a lot of people on the drinks package so they were keen to get served to get their money's worth. This is the first time ever that we have seen a number of people worse for wear from drinking. Inevitable with the cost or availability of drinks packages we suggest, though many of you will not agree. Needless to say we enjoyed the bottles of wine we were allowed to bring on board in our cabins (1 per person) and didn't bother buying much else. Doesn't make or break our holiday fortunately and at least we weren't pestered every two minutes to buy a drink. Entertainment: the ice show was amazing; we enjoyed all of the shows in the theatre, but were confused to see it only about a third full each night, as often you have to get there early to find a seat. There was more getting up and going out for another drink than usual too, which was a bit rude and disruptive to both cast and fellow travellers. Because this ship has an inside Promenade, this had an affect on other entertainment venues - the loud music in the Promenade completely dominated the poor pianists in the Schooner bar, so they or we gave up. There was a gap in entertainment offered between about 8:30 to 9:30, which is exactly when we were looking for something after dinner and before the show: obviously it was all centred around the fixed dining times. Overall, very disappointed - not in the quality of the entertainers, but in the venues: too small, not enough seating or overwhelmed by other music. There were plenty of quizzes if that is your thing. Open decks: as usual there were a lot of sunbeds with towels/stuff on them and no-one in sight for hours, but unless the staff do something about that, so it will continue. enjoyed the pools. There were very few children on board, but those that were were great. Excursions:The ship's excursion information before boarding was disappointing: we managed to book 'Saigon on the own' for a good price a few months before we went but Halong Bay was already fully booked and there was nothing showing for Chan May in the month or so before we left and only Vin Pearl resort in Nha Trang. When contacting RC in 3 different ways to try to find out if any more excursions would be available, I had 3 conflicting answers and was still none the wiser, so we booked with local companies for Halong Bay and Da Nang and did our own thing in Nha Trang. The ports lecture therefore was a hard sell on the excursions they had managed, eventually, to provide, but too late for us (and very expensive) and no useful information for those wanting to be independent. They were, instead, saying that there was nothing there and no way of getting anywhere,but there were taxis at all ports and some excursions possibilities, but I am glad we had made prior arrangements. Ports: Halong Bay: the giant rock formations are awesome and so we took a local company boat trip. Either book beforehand (Ha Binh) or walk out of the port and there will be opportunity to book there and then (full day goes at 9:15; half day at 8:15 I think). Da Nang (from Chan May, about an hour away from anywhere you want to see): nothing at the port except some stalls for souvenirs and plenty of taxis). We joined a group from Cruise Critic to go the Ba Na Mountains by cable car (for Brits, this is a bit like a more modern and larger Isle Of Wight Black Gang Chine!). We had a great day out. Nha Trang: a tender port, so quite late getting off as those on ship's excursions had priority. Turned left and headed past the stalls towards the jetty and managed to negotiate a 2 hour boat trip for 6 of us all around the islands instead of being taken to Vin Pearl or one of the other islands where you have to pay to land / use the beaches and, I assume, the facilities. Then took a taxi ($10 for the 4 of us) to a lovely beach area the other side of the port (turn right out of the port and hail a taxi as it is much further than we'd thought). Had a very enjoyable swim before hailing another taxi back - plenty available. Another lovely day. Ho Chi Minh: took a ship's excursion so were given maps and some helpful information then left to our own devices for 6 hours. Very hot and some heavy rain, but we enjoyed exploring on our own and trying our skills at haggling in the market. This was good value as we booked and paid for it quite early on. Disappointing, Royal Caribbean, on a number of issues important to us, so it unlikely, unless the itinerary is amazing, that we would book with you again anytime soon . Read Less
Sail Date September 2019
After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have ... Read More
After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have cruised over 840 days at sea and now made cruising a family affair as we cruise with our minor and adult children and their families. On this 3 week holiday we had a great experience beginning at the Ocean Park Marriott Resort in Hong Kong before boarding Voyager of the Seas and was very excited to sail. However, we are sick with disappoint on our most recent Royal Caribbean sailing. We expected the smaller class ship would not have all the amenities we enjoyed on the Harmony, but we did expect the same level of food quality and service. In 30 years having cruised budget to exclusive lines we have never seen food prepared so poorly. Much of the food served on Voyager was very tasteless and served cold in both the main dining room and the buffet. When we payed for meals at Johnny Rockets and Chops the food was flavorful and served at an edible temperature. My husband began eating burgers in the hope of getting a quality tasty meal. He changed to ordering a hamburger from the main dining room as they were better than the burgers served in the Windjammer which appeared to contain filler and certainly not the quality of Johnny Rockets burgers. We tried being the first in line for the buffet, but the pork chop and pancakes were cold even at the start of the mealtime. We were also disappointed that the Windjammer buffet closed so early in the evening leaving only 1 after 9pm dining option which only had complimentary water, coffee, hot tea and milk. Being a non coffee drinker and lactose intolerance water and or basic hot tea was my only choice. In addition small things like sweeteners and the selection of tea flavors was half of what was offered on the Harmony. As for complimentary beverages, we don't believe fruit punch beverages which mimic Koolaid is acceptable. There often was debris clinging to our glass after consuming the drink. Our cabin steward provided wonderful service, as did Mr. XXXXX at the front desk. However, the rest of the staff provided substandard service and we found most staff were focused and commenting on what they would be doing once the guest were off the boat and the renovation of the ship begins. The children's activity center discouraged us from dropping our 8 year old son off. We did not understand why they would not take a child during published open hours even if other children would not be there. When we have someone watch our son at home when we are out, there are not other children present. Entertaining a ward when the parents are at the shows or casino should be the goal of the activity center, instead we had to limited our casino and bar experiences as those are not family friendly activities. Our first excursion was Halong Bay by Boat. The bay and caverns were beautiful; however, the guide provided limited or virtually no details of what we were seeing. He was very personable, but unable to answer several of our questions regarding the formation of the caverns. The Shore Excursion team tried to address our dissatisfaction of the tour of Halong Bay, but that too was several hoops to go through. The initial Shore desk agent we expressed our disappointment to made us feel like the inept guide was our fault as no one else had complained. She implied by her comments that we were lying. She was supposed to get the manager to talk to us, but it took following up with the front desk twice before we received a call back from the Shore Desk manager 36 hours later who was unfamiliar with what happened even after we had filed a complaint. We had to relive the experience again. Eventually Ms. XXXX refunded 50% of the tour cost. Great news but we were saddened that the tour did provide the learning content required of his school needed to complete his trip report. In all it did not provide a learning experience for us or our son. Although the cruise was not going well our goal was to book another with the onboarding Next travel team. This attempted booking was also a new disappointing experience. Even though we were not excited to be on the Voyager, we thought we would plan our 2020 cruise. Wow, booking early offered little incentive and the Next Cruise booking manager did not seem very concerned that we will be expanding our travel search to competitive cruise providers. Basically he was of little service and did not live up to the hype that we experienced during the frequent cruiser reception. Once aboard we understood from the crew that the Voyager would be going out of service for renovations and modernization after this cruise. However for this cruise we had to endure elevators which were non functional and some partially functional contributing to my husband discomfort as he is under the care of a sports medicine physician and was advised to avoid stairs during the trip. Modernization is definitely needed for this ship as many baseboard tiles were falling off the wall, water for hand washing was unavailable in some washrooms, and stairwell tiles/lighting leading to the casino were broken. Casino display lights were partially functional. As we have stated we encountered numerous other maintenance issues we do not normally encounter on a cruise ship. Tiles were missing or loose, the bed shade was cracked but taped together and the exterior seemed to have rust stains everywhere. RC cruises have always raised the bar for food, entertainment and experiences. However this cruise has recalibrated our RC experience to the level of experience similar to more budget cruises but for a higher price. And end the end not only were gratuities automatically added to our shipboard account now envelopes are being left for additional gratuities for cabin/dining staff. Leaving additional gratuities is a good thing but for first time cruisers they may not understand that the envelopes are not mandatory. In addition, we found that some tours had a $100.00 per person markup when compared to walking 100 yards off the ship and getting the same tour from the local provider. Right now we'd not recommend RC mid level ships for a family cruise nor do we believe our last experience lived up to RC's reputation of service, support, and guest appreciation. Read Less
Sail Date September 2019
We went on this cruise with some friends because we wanted to take a cruise in Asia and it had to be in a very limited 3 week time frame. Cruising out of Hong Kong to Japan was very easy because it required no special visas. ... Read More
We went on this cruise with some friends because we wanted to take a cruise in Asia and it had to be in a very limited 3 week time frame. Cruising out of Hong Kong to Japan was very easy because it required no special visas. First, the cruise itself was very enjoyable. We all enjoyed the ports of call and the cruise staff. However, the Voyager itself is in a sad state. I had seen the reviews beforehand lamenting the state of the ship, and I took them with a grain of salt. Once I got on the ship, I saw for myself that she is in a state of fairly bad disrepair, especially for a Royal Ship. I know that she is going into dry dock very soon to get 'amped' but that is no reason for the company to let the ship fall into this state. On first appearance, the ship has way more rust than any other Royal ship I have seen. When you are returning to the ship from port and look up, it is very evident and looks bad. I am not sure why they havent spent more time cleaning this up The elevators were a very bad problem. 2 of the 3 forward starboard elevators were broke all 9 days. As for the central elevator usually 1 of the 4 was out at all times on both sides. Sometimes 2 elevators would be down. Additionally, even when they were generally working, there were times that they couldnt stop at certain floors because they doors wouldnt open properly. There were also problems at many bars where equipment was malfunctioning or broken, such as with soda dispensing. They also had a lot of AV and IT issues when setting things up for events in the public rooms This was all very disappointing and I expect better from Royal. I am not sure if it is just this ship, or how things run in Asia in general. Overall, the staff was great. The Cruise Director staff was wonderful, Specialty restaurant staff was great, cabin staff was great This was also my first time on a cruise where the majority of passengers did not speak English. Most of the passengers here spoke Mandarin, so many of the events were held in Mandarin. One thing I like was they added a Hot Pot as a specialty restaurant in the Windjammer at night. It was a really good idea and we went twice Overall, I enjoyed being on the Voyager, I just hope that they can fix all her problems in dry dock and they dont let her fall into disrepair again when she is done Read Less
Sail Date July 2019
This cruise is aimed at the Chinese market. Facilities on offer including food menu reflects this fact. Very limited choices and the menu’s all have pictures much like MacDonald’s. Baseball caps, shorts and general weekend wear is ... Read More
This cruise is aimed at the Chinese market. Facilities on offer including food menu reflects this fact. Very limited choices and the menu’s all have pictures much like MacDonald’s. Baseball caps, shorts and general weekend wear is accepted in the dining restaurants therefore no need to pack jacket, ties or evening gowns. Splash pools on deck are used by swimmers determined to do many lengths as possible leaving little room for those who wish to relax. Extremely difficult to find a seat in the windjammer as whole families occupy tables for hours on end, despite announcements by staff. The same applies to the casino. Disembarkation is restricted if you do not book one of the organise excursions. On the plus side the places, beaches & people in Vietnam are amazing. Unable to get into the Ice show having tried at every opportunity Overall very disappointed with this cruise. We are currently Emerald members. Read Less
Sail Date July 2019
We booked in March for this cruise. My father and mother-in-laws have poor walking abilities and they do not enjoy flying. But they do want to see Vietnam so we booked this cruise which visit two Vietnam ports. First of all, embarkation ... Read More
We booked in March for this cruise. My father and mother-in-laws have poor walking abilities and they do not enjoy flying. But they do want to see Vietnam so we booked this cruise which visit two Vietnam ports. First of all, embarkation in Hong Kong is not great. Kai Tak Terminal is very busy because this ship and Dream Cruises are both embarking on the same day. The queues are very long. Fortunately because we have two elderly people among us we could join the special elderly queue for check-in. Then the worst thing was the zig-zag bridge that connect the terminal with the ship. I completely fail to understand why this winding zig-zag bridge is necessary when a direct birdge (airport jet bridge) can do the same job! The ship is in good condition. It does not immediately feel like it is in need of dry dock work. (But it is going to dry dock in September.) The staterooms were not yet ready and we were told we could take lunch in the Sapphire Dining Room, so we made our way there. Lunch was buffet style and it was fine. After lunch we went to our rooms. We had a promenade view room and it was rather roomy for a cruise ship with two sofas. Our stateroom attendant was Iwayan, he was very good and he opened the connecting door between our room and my in-laws room for us as soon as we requested. The dining on the ship is okay. It is nothing to write about. Some of the food in the dining room can be found again in the Windjammer at late night snack time. The ship is consisted of a majority Hong Kong and China people and some of them seemed determined to eat back their cruise fare. Well, given the food served I think they had a hard time achieving that goal. For the ports, Chan May is really far away from Da Nang. We hired a driver for a day trip to Hoi An but he could not come into the port because our tour company is not "sponsored" by RCCL. We had to pay another driver to drive us out of the port gates to meet him. But he was not a very good driver as he could not speak much English and he took us back from Hoi An 1.5 hours earlier than agreed. The worst thing was he would not enter the gates of the port as promised. So we did not tip him and made a complaint to his company. Many RCCL "sponsored" tours came back late from their tours and the ship did not sail until 17:40, as opposed to 17:00. We were still approaching Nha Trang when we took our breakfasts. As this is a tender port we had to wait for our tender time. RCCL "sponsored" tours and group tours all went ashore before us. We only got ashore at 11am. Our tour guide and bus took us to the sights and lunch. Then we requested to visit a supermarket for souvenirs like coffees and dried mango. We got back at about 4:15pm and were back on board quite quickly. After all both ports were not great. Chan May is still under construction and very far from town while Nha Trang is a tender port which is very time consuming. Avoid. am. Our tour guide and bus took us to the sights and lunch. Then we requested to visit a supermarket for souvenirs like coffees and dried mango. We got back at about 4:15pm and were back on board quite quickly. After all both ports were not great. Chan May is still under construction and very far from town while Nha Trang is a tender port which is very time consuming. Avoid. The entertainment on board were only so-so. One night we had an American singer who performed as many Chinese songs as English songs. He was okay but I saw a Caucasian family of four looking rather bored as we boarded the lift outside the theater. The Ice Skating show Ice Odyssey was fantastic. We watched it and then strongly recommended my mother-in-law to go. She went and she was amazed as well. We had a plain sailing back to Hong Kong after Nha Trang. Nothing to report. We also got back before the Dream Cruises ship so we got away okay. Some of the things we really couldn't get our heads around were the lack of technology on the ship. I could not believe they had to write a number on our Sea Pass cards to indicate we had watched Ice Odyssey. Also in the dining room we had a waiter come to us to write down our room number every night. I mean, aren't we in the 21st century? Can you not just scan my Sea Pass card for that? Also, the in-room television had so little choice of channels. When I was on Quantum of the Seas it could receive a TVB J2 channel but here there is only one Chinese channel which recurred the same content all through the cruise. There are loads of Chinese satellite channels in the region and that's the best they can tune their tv sets to? Once again RCCL, we are in the 21st century! I wish I had downloaded a Samsung remote control app to my phone so I can plug in my mobile hard disk to the tv and watch the movies I have in it. The service provided by all the waiters, servers and room attendants were very good. They worked really hard to keep the ship clean and the service going. I applaud them because with 3,000+ guests (many are children and elderly people) on board it was no easy thing. Read Less
Sail Date July 2019
We have sailed on RCI many times, but this was our first time on a Voyager-class ship. We took this cruise with trepidation because of the numerous negative reviews here about the ship and its clientele, but it was the only extended SE ... Read More
We have sailed on RCI many times, but this was our first time on a Voyager-class ship. We took this cruise with trepidation because of the numerous negative reviews here about the ship and its clientele, but it was the only extended SE Asia area cruise that we could take this year. Suffice it to say that the ship was in decent, although not perfect condition, we had no issues with anyone on board, and we had a great cruise. 1. Don't take this cruise without spending time in Singapore--it really is unique. 2. Embarkation, debarkation and port stops were all relatively quick and painless, except for the one tender port where there was a very long line in the hot sun to get back on the ship. 3. Lots of power strips and other contraband were confiscated from luggage upon embarkation and kept in the bottom deck Naughty Room during the cruise. 4. We had a full (Grand) suite for the first time on RCI. We liked the extra space, the big bathroom and balcony, and the associated perks (especially the line-skipping at various times, the great Concierges who were always helping us when needed, the reserved ice show and other entertainment seating and the bridge visit). 5. The vast majority onboard appeared to be Brits, Aussies, and US, with a smattering of Spanish and Portuguese speakers, and maybe 20% Chinese and other Asians. The MDR had its usual menus (but see below) and the entertainment was almost entirely presented in English (and was generally quite good). We were told that the immediately prior shorter cruise was totally different by some B2Bers--most of the pax were Asians, and the ship's food and entertainment had been shifted accordingly. 6. Michelle, the Cruise Director, was constantly seen everywhere on the ship and did a nice job along with Kitty, the Activities Manager. 7. We chose the new Unlimited Dining Plan, which we thought was a great deal. It will be very difficult to go back to eating in the main dining room (we saw the latter's menus because we were in a suite and could have ordered off its daily menu for room service, but we never did except once for breakfast). We never ate at the MDR and only once (upon embarkation) at the Windjammer buffet and didn't miss them. 8. The ship needs its upcoming extended drydock. The elevators were not always reliable and there were worn and rust spots on our balcony and around the ship, but everything seemed to be functioning. None of that wear and tear significantly affected our cruise. 9. Three of the four port stops required one to two and a half hour land trips to get to most places you'd want to see. If that's a problem for you, don't take this cruise. One stop that worked out very well for us was taking the Bangkok On Your Own RCI overnight bus trip from the Laem Chabang port to Bangkok. Read Less
Sail Date June 2019
Booked this cruise , our first , because of the destinations. On boarding yes you can see it is an older ship and needs it’s upgrade due September/ October but in no way is it a rust bucket. Let’s be realistic the price paid ... Read More
Booked this cruise , our first , because of the destinations. On boarding yes you can see it is an older ship and needs it’s upgrade due September/ October but in no way is it a rust bucket. Let’s be realistic the price paid reflects the condition. Pay top $ and you will get all the razzmatazz some people seem to expect. Our Junior suite reminded me of my parents caravan from the 70s , every door you opened provided space for storage. The suite 1634 was spacious and comfortable. We were looked after very well by Suma our cabin attendant. Windjammer - not for me but perfectly adequate. We had a stay onboard day at one port and as the ship was nearly empty we enjoyed a nice relaxed lunch. The coffee shop - if late for breakfast as we often woke late( the only time in years I have slept 8 hrs solid) we came here . It was good. As was lunch, snacks and coffees any time you wanted. Freshly prepared and tasty. Dining room where we sometimes had “posh breakfast” best omelet ever. Nice surroundings , always serviced with a smile and good grace. Diner , we chose my time dining but it works better if you book a time , for us 8.15pm , same table for two every night waited on by Michael who is excellent and always added that personal touch by remembering our names from day one onwards. Food was good, sometimes better than others but beautifully presented . Trips - because of the destinations sometimes the travel was quite long to get to the designated city/ excursion point. Don’t complain do your research first. You can’t stick a port in the middle of land. When there embrace the culture and sights. WiFi- iffy at times but there again be realistic , you can’t just magic up WiFi in remote areas. Vietnam being the worst but would that not be expected as at times more remote. Crew- fantastic. Always smiling , extremely curtious and good at their jobs. Entertainment - great shows. Ice skating was excellent. Hard enough to skate on a still rink never mind one that is rocking on sea. Mr and Mrs a total hoot. Well done to the 3 couples who took part , great entertainment. Fellow Travellers- we met up with the most lovely people. By the end of the nine days we had made good friendships. However not everyone is the same and the moaners of the world will always moan. Rude people who barge in and basically think they come first will always be rude. Look around at some of the conditions in the countries you have visited and appreciate what you have. 3500 passengers will provide all sorts. To sum up - we loved our cruise. Our first but not our last. Looked after and entertained by a great crew who all work very very hard. I hope this has given a more rounded review than some after all it is not RC fault if passengers are smelly etc as in other reviews. Cheaper cruise because older ship but it gave us 9 days of a smashing holiday. Read Less
Sail Date June 2019
Well all my worries were for nothing, this was a great cruise. We left from Singapore with stops in Bangkok, Ho Chi Minh City (Saigon), Nga Trang, Da Nang/Huey and ending in Hong Kong. Embarkation was smooth, everyone went straight to the ... Read More
Well all my worries were for nothing, this was a great cruise. We left from Singapore with stops in Bangkok, Ho Chi Minh City (Saigon), Nga Trang, Da Nang/Huey and ending in Hong Kong. Embarkation was smooth, everyone went straight to the buffet of course, and then our cabins were available from 1.30. My friend and I had each packed a couple of bottles of wine in our luggage. Her luggage arrived promptly, but mine never showed so I guessed it would be at the “naughty room”, which it was. They had a note on it saying 2 bottles (which you are allowed) and didn’t seem to want me to open the bottles to check it was wine so I’m not sure what the point was, or why my friend’s luggage got through. I just had an internal cabin with a “virtual balcony” so you could see what was happening outside. Nice in theory, it worked most of the time but maybe because of salt build up on the camera plus the Perspex covering the screen, it was a very hazy picture and you couldn’t tell if it was sunny or cloudy outside, it was like an old black & white TV. The cabin was small and the shower was tiny but I expected that as I had booked the cheapest and I spend very little time in the cabin so it was fine. The ship in general was showing its age and on occasion we would get a little drip of water from the ceiling in public areas, but as we know it goes into dry dock in September. It was amusing more than anything, and at least the water was coming from above, rather than a leak from below lol. The atrium area and Sapphire dining room are quite spectacular – really beautiful. One of my concerns was the reports of hordes of pushy, rude Asian customers. In fact the majority of passengers were from the US, also English, Spanish, Australians and a few of us New Zealanders. There were certainly a few Asian passengers but I never saw any rudeness or pushiness from them, they were just as polite as any other group. We were pleasantly surprised at the politeness of the photographers, usually they are very insistent on taking your photos which we hate, but these ones were respectful. Also instead of having to look through rows of photos of other people, the photos were able to be accessed from a computer using your room number. Dining – we mostly ate in the Sapphire dining room for the late seating. Our waiters were great and the food was very good. Just once my meal was a bit lukewarm but otherwise was always hot. The curries were great. I used the Windjammer buffet for breakfast because I have little patience in the morning and it is easier to serve myself when I want it. It was certainly busy but not too bad. We had one lunch in the buffet and it was fine but we much preferred the main dining room if it was open. There were two formal nights. Sadly the baked Alaska parade seems to have disappeared completely but the wait staff did line up on the staircases and sing to us. The midnight buffet with all the carved ice etc also seems to have disappeared (now I’m showing my age). Entertainment – The ice show was amazing, and we went to the other shows almost every night. All the shows were great, even the comedian which I didn’t think I would like. The male dancers in particular were fabulous. We didn’t go to the magician as none of us are keen on magicians. I’ve travelled on MSC, Holland America, Princess, Norwegian & P&O Australia and this cruise was as good as any I have been on, and better than some. Bangkok – this was a 2 hour bus trip from the port. Bear in mind we are two middle aged ladies so my review is from our perspective only. We took the Bangkok on your own excursion. Our guide was Aey and he was very witty and informative and we really enjoyed the bus trip because of him. As for Bangkok, sorry but we hated it. We got dropped at a shopping mall and ventured out once, but the heat and traffic drove us back inside and we spent much of the time (6 long hours) in a bar lol. Also note the bars are not allowed to serve alcohol between 2 and 5pm so it was a long, thirsty wait. This probably only applies to within the mall I am guessing. So it was our own fault that we didn’t give Bangkok more of a fair go, but it was just a bit overwhelming for us. We got back to the ship about 10pm so the buffet was closed but the Café Promenade is open 24 hours so we had lovely pizza there for tea. Saigon – Because we were so useless at seeing Bangkok we changed our excursion from Saigon on your own to the Laquerware factory and market tour. I am not a shopper but my friend had been told the Ben Tahn Market is amazing with cheap (fake) handbags. Again our guide was great and we saw a couple of sights. The lacquerware factory was ok but as I say I’m not a shopper…. At last we get to the market and my friend had encouraged the guide to give us 2 whole hours there. We knew that was a mistake within 10 minutes! I have never been so hassled by vendors in my life (and I have been to Egypt). The place was in a huge warehouse with no air conditioning so it was incredibly hot, the food court area stunk of something dead, and the vendors would physically grab you and try to stop you leaving. It was about the worst place I have been in my life. In the end I had to stand by the door for an hour waiting for the bus so I could breathe. My friend hated it too, but had in her mind that she had to get a handbag. She did buy one but discovered when she got back that the one given to her (pre wrapped) was faulty and was not the one she had examined on display. Otherwise, we thought Saigon was much nicer than Bangkok, it just had more character (and a big problem with litter). Nga Trang – At last a lovely beach! We got a taxi for $US10 from the port to the beach/town area as again the heat was incredible. Unfortunately although this is a tourist area, they did not speak much English at all, so the driver seemed determined he was going to take us to the “centre” even though we kept telling him we were happy to stop here! The “centre” turned out to be a shopping mall. Anyway we were still by the beach and enjoyed a paddle. Then we found a bar on the beach with a nice breeze blowing through. It should have been perfect and we ordered drinks and lunch. Well it was a bit like an episode of Fawlty Towers, I won’t go on but the service was the worst ever and nobody seemed to speak any English at all despite it being a tourist town. There was a very long queue in the heat to get back on the tenders but the staff brought us iced water which was nice. Danang/Huey – Here we took the Hoi An on your own excursion. This was the highlight of the trip. It is an ancient town which has been kept as it was and is a UNESCO sight. The bus had to park a long distance away as they are not allowed close between 11 and 1pm. So the guide informed us we had to walk 1km to the town (again the heat and humidity was incredible). Despite the heat I found the walk interesting as we walked down a lane with houses on either side and you could see how the local people really live, rice paddies in their back yard etc. The town was beautiful, there is a river through the middle and there were ancient houses you can visit. Quite fascinating. I could have spent a lot longer there if it weren’t for the heat. It did stink of septic tanks, I guess the ancient sewer system struggles with all the tourists. Anyway Hoi An is a must do I think. Hong Kong – We disembarked in Hong Kong and took our own bags off the ship as we were flying out at 12.30 so needed to get to the airport quickly. The queue for taxis was nearly 1 hour with the sweat dripping off us. We also had the issue of no HK dollars and hoped to find a taxi that would take credit cards. Long story short, no it seems hardly any taxis take cards but fortunately we had a lovely taxi driver who agreed to take US dollars and we gave him a little extra for his trouble. To sum up, the cruise itself was great, no complaints there except at times the music in public areas was too loud. The staff were, without exception, great. The locals in each port were very kind and polite (except those ghastly women at the market and the hopeless staff at the bar in Nga Trang). The heat was oppressive and made everything more difficult. I would happily cruise on this ship again but have decided Asia is not somewhere I would go again (except Singapore which I like), I know many people love it so don’t let that put you off going. I am glad I went to see for myself. I will put a note in the RCL forum in case anyone has any questions I might be able to answer. Read Less
Sail Date June 2019
First let's talk about the ship: It's old and tired and doing a make over in September of 2019. Boy did RCCL wait longer than it should!. It's not only dated (a peachy pink in many areas. Why RCCL uses trendy colors ... Read More
First let's talk about the ship: It's old and tired and doing a make over in September of 2019. Boy did RCCL wait longer than it should!. It's not only dated (a peachy pink in many areas. Why RCCL uses trendy colors instead of neutrals that will not get so tired so fast is beyond me), but certain areas (like the ladies bathroom by Giovanni's) are falling apart. The layout of the ship is done well and the activities are plentiful. Note: US residents do not need to arrange their own Visas. The ship does the Vietnam one for $6 each and the Thailand one is also arranged and provided (not really a Visa, but some kind of travel card). I believe it is the same for the UK, but do check. We stayed in a suite and bought the unlimited dining package, so we never ate at the regular restaurant (except day 1 at the windjammer, which was just OK). Frankly, on other RCCL ships we have been disappointed with the regular restaurants so we avoided that and just did the specialty restaurants instead. For breakfast, Giovanni's is where suite guests eat and for days at sea lunches, specialty restaurants are included in the dining package. My biggest complaint is that the menu stays stagnant in the specialty restaurants. It would be great, especially on cruises over 7 days, if they would have an A and B menu (switching 1/2 way through). I think they would have more action in them that way too. Giovanni's: Great service and good food, family style. The bad: They had no fresh (or even seemingly dry) basil, as it "turned black" days before the sailing ended. As an Italian, I can say this is really bad. They should have at least had dried basil. The tomato sauce would have been far better with traditional basil added and how the chef allowed the sailing without it is beyond me. I had the cannoli once and it was so bad, I did not try again, as the shell was soggy. The lasagna was loaded with a heap of ground beef, so much it overpowered the dish. The caprese salad was bland (lack of basil and low quality tomatoes were to blame). The good: The lamb chops, ceasar and chicken were favorites. Chops: Great service and good food. The Bad: The filet has a weird flavor. I suspected Mexican beef (slightly gamely), but they said no. Giovanni's Filet has the same flavor. The Rib Eye was amazing. Chicken also excellent. Izumi: Great service and good food. The hot stone filet was amazing.The mochi was fantastic, but they ran out of 1/2 of the flavors by the time the cruise was 1/2 over. Poor planing on the chef's part. Johnny Rockets: Great burgers, fries and shakes; however, I wish they had asked how I want it prepared, as it was a bit overcooked for my liking. The service was terribly slow. Room service: Did a good job except for one day, where they screwed up almost everything, but they made it right and sent us chocolate covered strawberries as an I'm sorry that evening. Spa: Good, typical sales game. We had one therapist for a deep tissue that could not go deep at all, even with a lot of direction. Makes me think they do not have top trailed therapists, which is unexcusable based on what they charge. They gave a discount and switched therapists for our other services. We use the spa a lot on cruises, so we get to know them pretty well. I give this one a B. Shows: We saw a few of the shows. They were all pretty good. Ports: On board in Singapore: Truly a highlight. We went in 2 days early and regretted we did not have more time. Having 3-5 days would be perfect. The Malay, Little India, China town, the Civic district (go at both night and day, light show each night) and Gardens by the Bay (also night light show that is free) were all highlights. We hired a private guide (tours by locals) for a 1/2 day tour and that was perfect. We added a drive/air conditioned van, which allowed us to see everything in the 1/2 day and not be as hot. Unbelievable restaurants. Bangkok, Thailand (overnight): Spectacular! This is 2-3 hours from port, so we got a hotel room (Asanti Riverside, which was amazing). Arrival time was 11 am (but you will not get off of the ship until between 11:30-noon, as it was very slow getting cleared and always is), this was a real bummer and I have no idea why RCCL is so short sighted on this. It should also be on a Saturday and at 6am (or Friday if you have 2 days like we did) so you can see the best floating market (the one available during the week is either in Pattaya (not real, more of a tourist trap) or way out of the way and 3 star at best). We hired a guide who provided a driver (tours by locals) for both days and it was worth every penny. So much to see and it is very hot so an air conditioned van really helped. We also saw way more than we could otherwise with a local. We saw the Grand Palace, Golden Buddah, Emerald Buddah, Reclining Buddah, Canal Ride and some other temples/shrines. Ho Chi Min City (Saigon): Amazing day! 1.5 hours from port: We hired Saigon Adventures and did a food tour with city highlights. They picked us up in a van and scooters met us in Saigon. A local driver was assigned each in our group and off we went. It was our best day and a blast. The food was amazing. The sites were good, the main tour guide was wonderful and our drivers made it stress free and fun (I would not want to drive one of those myself in the city, as it is really crazy). They dealt with all of our food issues and we genuinely enjoyed every food stop (Soup, coffee, baguette sandwiches, and BBQ pork). Nha Trang: beach city port, quick to get to. The town itself is touristy and there is a decent beach so you could stay local and just use a taxi to get where you want to go. We hired Nhatrangadventures for a jeep countryside with city highlights tour (5-6 hours). They picked us up outside of the port (a quick 5 minute walk). We got to see the countryside and how they really lived, making rice patties and traditional hats and also saw the city highlights. It was a great time and unique view of the Vietnamese and the lunch provide was amazing.. Hue: a bit more than an hour outside of the port AND you have to take a tender, so allow for an hour to get off of the ship (30 minutes if you are one of the first and all goes perfectly). We hired stopandgocafetours for a tour of the old city and highlights with a private van. My only complaint is that the owner emailed me the day prior to confirm. I had fully paid for the tour and it was a day at sea so we had no service and got a later start since he didn't hear from me until we were at port. The guide did a wonderful job. It was a sweltering hot day, so the van was a godsend between sites. We saw the lost city of Hue. Hue itself was the most pretty of the Vietnamese cites we saw and is a not to miss place. They also took us to a very nice lunch and the food was wonderful. We enjoyed the day less only because of the heat, as that was a real challenge for all of us. Hong Kong: Close to port. We hired a private guide for a 1/2 day tour (toursbylocals). We saw Victoria's Peak, the markets and different areas of Hong Kong. It's a big city and was nice, but not anything amazing. We stayed one night at the Marriott by the airport, which is a wonderful property. They have an 10 minute shuttle to the small city nearby (and and 8 minute shuttle every 30 minutes to the airport). We took it to the cable car and went to the giant buddah. This was a real highlight for us. The cable car ride provided amazing views,the giant buddah was beautiful and there is the very unique city that was part of it with amazing shopping and things to do. Very much recommend!!! Embarkation: not so good. They kept my passport cover and I had to run back to get it and the initial keys did not work and were not the gold suite keys, which you need to use the suite services. The second copy worked, but were also not golden. 3rd time was a charm. Concierge fixed it all for us and arranged dining times and helped with what we needed. Debarkation: smooth and easy. We left at 8:30 so the crowds were gone. Big Tip: Arrange a driver ahead of time or a private tour guide. The taxi line took 2 hours and was insane. There are no signs to let you know you do not have to stand in the line unless you need a taxi, so make a note. Customs was a breeze and done by the ship ahead of time. Never been happier to have a private tour as I was that morning. Read Less
Sail Date June 2019
Don't believe the bad reviews. U read them and was very concerned. However, we were very pleasantly surprised. Boat was lovely - yes a little old but very clean and we'll maintained. Lifeguards on all pools. Food was great ... Read More
Don't believe the bad reviews. U read them and was very concerned. However, we were very pleasantly surprised. Boat was lovely - yes a little old but very clean and we'll maintained. Lifeguards on all pools. Food was great in the main dining room and in the Windjammer buffet restaurant. Staff were great - our room attendant was fantastic and they are a great source of info for first time cruisers. Things that weren't as great - communication for boarding and final checking off the boat. We were a little confused. On boarding go to the Windjammer, get yourself lunch room check in is 1.30ish. Seating is hard to get at the Windjammer but queues weren't as bad as I had read. Don't take power boards - they hold your suitcase and it adds extra drama. Lifts waiting time is massive so if you don't have a disability take the stairs or you'll waste lots of time. The drinks package thing was interesting. We took the Sosa package which did work out cost effective cause we got great coffees at the promenade cafe and lots of soft drinks by the pool. It also meant a very small bill at the end. Definitely a great cruise! Read Less
Sail Date June 2019
I and my family were on a vacation to Penang and Phuket. It was afternoon when we embarked. The exterior of the ship was patchy, rusty and old. Barnacles lined the bottom. When we entered the ship, we were immediately directed to ... Read More
I and my family were on a vacation to Penang and Phuket. It was afternoon when we embarked. The exterior of the ship was patchy, rusty and old. Barnacles lined the bottom. When we entered the ship, we were immediately directed to WINDJAMMER after checking in. As we had priority boarding, it was very empty then so we got our food and table within 10 minutes. The carpeted floor was littered with dirt and scraps of food from the previous voyage. The food was horrible and the Char Siew(Cantonese toasted meat) was unprofessionally bathed in ketchup, contrary to the food award certificates that were proudly hung in dusty photo frames outside the buffet style restaurant. When we finished our food, windjammer was already full to the brim and there were people pushing and shoving. People were reserving tables with tissue paper packets and loud and disgusting music was being blasted through the PA system. Meanwhile, my father was having a splitting headache and my mother was complaining. We quickly exited Windjammer to go to our staterooms. However, our rooms were not ready till 1.30 p.m. so we had to wait 45 minutes. We then decided to walk around the ship. The pool was small like the regular ones you have in a backyard and full of people and the place was rusty and old, especially signboards. The elevators smelt like rotten eggs and the buttons were worn and polished by years of use. The library was appalling. There were little books, and the remaining books were arranged in a disorderly manner. The computers had unauthentic copies of Windows on them and had no ethernet or wireless connection, hence rendering them unusable. Games were all in a mess and had lost parts. Our rooms were soon ready. Doors to the corridors were opened. We went to our rooms, the junior suites which were very far. Entering it with our Sea pass, the rustic cabin of 1998 greeted me. The ceiling panels were falling out and dents were covered with stickers. Carpet was dirty as well. The toilet had a cheap and lousy shower head. The soap they provided was watery and did little to cleanse my body. There was no toothbrush provided and drainage pipes for the sink were corroded, exposed and leaks patched with rubber seals. The hair dryer was very unsafe as it spewed out the smell of burnt plastic every time I turned it on. The balcony had rust on the ceiling due to leaks. Lack of Universal Serial Bus ports for charging electronic devices and instead we were give two American ports. We did not bring travel adapters and since our charging adapters were UK ones, we were forced to buy overpriced travel adapters found in the store in deck 5. Speaking of the promenade deck, the indoor cabins without sea view had windows along there. The loud and annoying singing and dancing at night would disturb the residents from sleeping, hence the lights to their rooms on and their bloodshot eyes staring out from the glass windows. Crowds of people were dancing to the beat of the music and the promenade cafe full to the brim. The bar and lounge were empty as people who could not stand the music(like my parents) were repelled from the promenade. The lobbies of 8 lifts on each side of the promenade are full 24/7 either because people are going back to the rooms as they cannot find a table to dine or because they are escaping from the horrible 80s music blasted in the promenade. As we squeezed into the lift, a baby started crying and a boy watched cartoons on his phone. The smell of cheap perfume and perspiration fills the air as I struggle to breathe. The lift stops at almost every floor, once in a while someone stepping on my foot or someone wanting to get in but unable to. After an eternity the lift reaches the deck our staterooms are on. That is all I have to complain about. Now, about the pros. Despite the poor leadership in the team, on the bright side, the captain knows how to pilot the cruise properly, which is something we must be thankful for. The staff, especially the room keepers are polite, greeting us every time we see each other. Although we didn’t get to swim, the Phuket shore excursion and ice odyssey skating show were indeed entertaining. Despite internet connection speeds being slow, there was still internet. The beds were comfy and I did not suffer from sleepless nights. The rustic ship, despite its worn and torn look, is nostalgic and definitely brings back memories from the 90’s. Room service was good and fast. Read Less
Sail Date June 2019
1. Would like to thank Crew staff (did not know his name) for carrying my 84 yr old mum down the stairs as the elevator for the 13th floor was out of order. Noted at least 1 lift shaft was down. 2. Would like to feedback a very bad ... Read More
1. Would like to thank Crew staff (did not know his name) for carrying my 84 yr old mum down the stairs as the elevator for the 13th floor was out of order. Noted at least 1 lift shaft was down. 2. Would like to feedback a very bad behavior from the Flow Rider staff. Risk of causing accident by intentionally spraying water into my face to get me out of the pool due to miscommunication & a safety risk for me. He is a Caucasian staff. Date/Time of event is 19May, about 5pm. Pls check security camera. Pls reprimand him for potentially risking an accident. 3. Would like to comment of inconsistencies for the Flow Rider. The staff from Philippines is the best, ensuring whenever possible, to have customer knelt on the board for a memorable photo shoot & the PRC staff is encouraging. Others could not care less. 4. Poor organizational skills, in particularly the ice skating. Long snaking queues without any knowledge that all the slots have been taken. 5. Nightly performance was a drag! Only a single performer per night. A violinist for 1 night and an acrobat couple the final night. No variety. 6. Finale Night was a total let down. Small crowd, very poor attendance by the crew and staff themselves. Did not recall seeing the Cruise Entertainment Director. And only 1 performer! 7. Dining staff are extremely short handed. Tables not cleared on time. Food all over the floor. Staff expressionless face tells many stories. 8. It seems like an old ship sent to asia for retirement. Worn and rusty. Read Less
Sail Date May 2019
I have sailed forty-nine nights now on Royal Caribbean ships over the past 7 years. I guess you could say we are ‘experienced cruisers’. This past cruise was our first trip to Asia- sailing from Hong Kong to Singapore. We sailed ... Read More
I have sailed forty-nine nights now on Royal Caribbean ships over the past 7 years. I guess you could say we are ‘experienced cruisers’. This past cruise was our first trip to Asia- sailing from Hong Kong to Singapore. We sailed aboard the Voyager of the Seas. Normally we have thought Royal Caribbean lines to be a slightly better cruise line than Princess and certainly heads above Norwegian Cruise Lines. After this cruise I believe Royal Caribbean may be showing signs of a major decline. Possibly this is just a worn-out ship with poor leadership. Specifically on the Voyager this cruise, I would say there is not one specific thing, but death by 100 paper cuts. ⁃ Ship is dirty. Look at the ledges or the the hanging decorations in the main centrum. They are beyond dusty. Room service was pretty good. It is specifically the public areas that are filthy. ⁃ Ship is old and desperately needs an update; many broken items. Fridge in our room did not work. We asked them to fix but they could not. Lights out on art in stairways. Ice cream refrigerator quit working at Ben and Jerry’s resulting in soupy ice cream. Ceiling canvas in pool areas rotting. Rust on balcony of our room. On and on…. ⁃ Dining staff is way over-tasked. We waited an hour+ each night between appetizer and main course. Food is fine but not as good as other ships. What is with not passing out bread anymore or taking order of desert with the main meal and the cheesy one page menu? Or what about the sales pitch on the bottom of this cheesy menu for a steak from Chops? Seems like Corporate is looking to squeeze every bit of revenue out of everything they can. ⁃ Captain is a slug. We went to the Captain’s appreciation event. The Captain spoke and recognized the crew. One crew member in specific had five years dedicated service. The Captain attempted to pronounce her name and when he could not pronounce the name, he said, “Whatever. It does not matter” and she came to the front to have her picture taken and looked very humiliated. What kind of leader does this in front of 150 people? Why not practice the name beforehand? How would he like this public humiliation for his years of service? ⁃ Shore tender was the biggest joke I have ever seen. They promised the first tender at 9:30 AM; it did not leave until 11:00 - no announcement- just make people stand in line for 2 hours in a hot-as-hell hallway. ⁃ Windjammer sucks on this ship. NEVER were there enough seats! Not on the first day, nor subsequent cruise days. WHY? Do you want to know why??? Because the hacks at Corporate decided that since this old hulk-of-a-ship made in the 1990s did not have a “Chops” restaurant, they would take 25% of the Windjammer space and put a Chops there in it’s place. More revenue, after all. So it sits empty while we stand with a plate of food. ⁃ The staff seemed unhappy, distant (in attitude) and some I got the feeling were resentful. One man I observed appeared as if he could ‘snap’ any moment. We had a good time in Asia despite these hurdles and really, anyone who can even go on a cruise ship is a lucky dog in this world. However, at the same time, Royal Caribbean (on this trip) did not meet a high standard at all. I would give this ship at the most 2 out of 5 stars. Maybe one star. I would not book a cruise on this ship. I wonder if my days of sailing with Royal Caribbean is coming to an end. Read Less
Sail Date April 2019
Hello, I am in a position to be reviewed online to form service so I always ask, should I do this? And you know what, I should because telling the truth makes the world a better place. And RC needs to know and read a common experience so ... Read More
Hello, I am in a position to be reviewed online to form service so I always ask, should I do this? And you know what, I should because telling the truth makes the world a better place. And RC needs to know and read a common experience so they can there support and advertising. First the ship is amazing, food tasty, and mostly ALL good, like five stars good. I cruise a lot and will stay on RC as I know hem. But when one two or three things go wrong, it starts to leave a bad taste. My biggest gripe is: THE FALSE ADVERTISING FOR STREAM INTERNET SERVICE. Internet is horrible and we pay tooth and nail to get a weak signal. RC will eventually Get a Class Action and get sued for false advertising. Why say you can provide a service when you cannot? Be real. Say, we will charge you half as we can only get you weak signal. Instead they lure you to pay upwards of $80 a day (four devices for nothing) I know I talked to management an got the real satellite skinny on how internet works. It does not work reliable but you'll pay anyway. RC- DO NOT FALSELY ADVERTISE-IT'S WRONG. Maybe this only happens on international waters, but cruisers beware and research before you buy. RC tell the truth. Secondly, what's with standing in lines at excursions when YOU are giving the ship money. Lots of profit in these marked up excursions. I know just look at Expedia activities and you will see the mark up. If you take our money, give staff of four so there is non line. You hate our vacation that we paid for. Lastly in room service Its a ice bonus. But two of three order so far are wrong. Of you can say, well they are busy, but again this is a staff issue or a QM oversight issue. Why should we duffer and thin k we need ot our our needs last? Do you get wrong service in Las Vegas room service, usually no... then add a manager to review plates before they go out. Worse yet, they call you three time to tell you they are out of something or you have the wrong menu. Ok this might sound petty and. maybe it is. But tow for three. Oh yeah I have not send my third order. Its sitting there as breakfast to be eaten, so we will see. I get cruises are are like "zoos with lots of people,' not all of them are nice BTW. But RC beef up the service, tell the truth. Other than than that, Most RC offerings are amazing, boat is spotless, and most staff greet with smile. The other cruiser's on the other hand, I have never seen so many push there way to first in line. It's like the "girl is invisible." So now I start to push forward like them, and my kids say I am rude. I say: "do as the Romans did and claim your space." Sorry of grammar errors. I'm on my way to excursion. But you get the general pic here. Read Less
Sail Date April 2019
This was my 7th cruise with RC and up to this point I was very loyal to them and had always enjoyed my cruises. I was traveling with my parents and wife on this cruise and they are all very experienced cruisers too. All of us couldn't ... Read More
This was my 7th cruise with RC and up to this point I was very loyal to them and had always enjoyed my cruises. I was traveling with my parents and wife on this cruise and they are all very experienced cruisers too. All of us couldn't believe how bad this ship, staff and ports were and the amazing corners that RC is cutting to save costs. First, the service was awful. It seems that staff has been cut by 40% versus other cruises. Bars are packed, the windjammer is always packed and crew members just seemed overall annoyed with passengers. One of the funniest (in an awful way) anecdotes to capture how bad it is was that they don't allow you to pour your own water or coffee at the Windjammer. The problem is, half the coffee machines and ice machines are broken, so there are only ever 2 stations that are fully functioning. So this creates long lines at every station, just to get a cup of water. At times 15 people would be queued up, snaking between tables waiting for water. The staff had no urgency or worries about this. At one point I was standing there for 3-5 minutes while a crew member was watching individual cubes of ice fall into a bucket from a dis-functioning machine. So finally I went behind the station to pour my own coffee. Comically bad. The ship itself is tired and worn out. Rust everywhere, stains on the carpets and a general musty smell. Our hallway on floor 7 had a roof leak so there were buckets of water dotting the halls catching drips and huge fans running all day to try and remove the growing mold. The internet almost never worked even though we paid for the "streaming" package. One day it was down the entire day and didn't work at all. The pool chairs are nasty and outside decks have dirt and stains all over them. It just looked tired and worn out everywhere. The Vietnam ports of call were nightmares. Large container ports and if you didn't make your own plans you would be completely out of luck. The tender process was comically mismanaged. It was supposed to begin at 9am and didn't start till 11am. So there were scores of people lined up on the stairs, angry and hot. Finally they just started loading people onto the lifeboats regardless of their ticket number so people who had been waiting for 2.5 hours were passed by people who showed up 15 minutes earlier. Tempers were beyond hot. Overall, this cruise ruined RC for me. I brought a list of concerns to the Guest Service deck and the exact response was: "thank you for your concerns. Unfortunately we've heard these things from hundreds of others and there isn't anything we can do. Thank you though for not shouting at me like most other people have been. Hopefully this ship is dry docked soon because there is nothing we can do." My last comment is about the leadership. I think there is a serious concern with the Captain of this ship. It doesn't get this bad without poor leadership at the top. I was actually sad when I attended the exclusive crown and anchor night and he was giving out years of service recognition. An employee was getting their 5 year award and he butchered the pronunciation of their name. He just laughed and said "oh well, it doesn't really matter anyway." How awful....inhuman and embarrassing. I felt so sad for this crew member who had given 5 years of their life to RC and was then laughed at in front of the entire room because the Captain not only didn't know their name, but didn't even care what it was. Read Less
Sail Date April 2019
choose this cruise because it fitted our itinerary. 1. Cruise Itinerary Just prior to the cruise we were advised the our overnight in Hong Kong had been removed and we would now arrive on disembarkation day. Booking cancellation ... Read More
choose this cruise because it fitted our itinerary. 1. Cruise Itinerary Just prior to the cruise we were advised the our overnight in Hong Kong had been removed and we would now arrive on disembarkation day. Booking cancellation was not allowed unless the cruise was paid in full without refund. 2. Check-in All embarking passengers were checked in at the same time but cabins were not available until 13:30 so hoards of passengers were milling about with their hand luggage, people were jostling for seats in the buffet and temper were getting frayed almost to the point of fighting. 3. Safety Drill Was carried out on the open deck (Promenade deck) people were squashed together in the hot sun for over half an hour with no directions from the inexperienced crew other than to line up in rows of four. No consideration was given to elderly, disabled or infirm passengers. Instructions during the drill given by staff were not audible or demonstrations visible. 4. Main Luggage Delivery Luggage arrived at the cabin very late (long after the ship sailed) 5. Dining Room Reservation Our booking reservation for dining was completely ingnored, we eventually was offered an alternative table tucked away in a corner under the main staircase. 6. Shore Excursions Shore excursions were very badly managed, passengers for all tours were mixed up together and held in the very overcrowded theatre for over and hour past the assembly time with no idea what was happening. The staff member in charge could not express herself or tell us what was happening in English (or any other language). No announcement were made about where the gangways were located. We were walked down three decks via the stairs and moved from the forward part of the ship to the aft gangway to disembark for the tours. No consideration was given to elderly, disabled or infirm passengers. 7. Library The ships library was a total waste of space with very few books and most of which were in foreign languages 8. In Cabin Movies In cabin movies on the cabin tv were chargeable at between $10 - $15 US dollars per movie 9. WiFi On board WiFi was prohibitively expensive starting at around $15.99 per day for the basic package. 10. The majority of the Cruise Directors staff could not speak English very well which made quizes and trivia games very difficult and hard to understand. No PowerPoint or visual aids were available. The Cruise Director himself was not approachable and did not interact with the passengers. Our whole experience with Royal Caribbean was horrendous. Read Less
Sail Date March 2019
The itinerary: Singapore, 4 Vietnam ports and Hong Kong was great. Just enough days at sea to relax as well. Boat itself: I find all these boats tacky so I won’t comment on the looks. Now the rooms were fine, pool, exercise facilities ... Read More
The itinerary: Singapore, 4 Vietnam ports and Hong Kong was great. Just enough days at sea to relax as well. Boat itself: I find all these boats tacky so I won’t comment on the looks. Now the rooms were fine, pool, exercise facilities and restaurant were just fine. Linens could be replaced and frankly did not particularly like the stains on the tablecloths. Service: again all ok. Not specially impressed. Some of the rudeness we felt we experienced was more cultural and lack of language skills. The excursion staff definitely needs improvement and I would skip altogether next time. Their overview of the ports of call and excursion was particularly appalling. Young rude personnel. Activities: they tried hard. We enjoyed the fitness center, sauna, steam room, rock climbing, skating and a couple of shows. We were never bored. Pool side activities were fun. Food: ok bit main dining not at par with other cruises. Windjammer cafe had better food. We had some bad dinners so we switched mid cruise and the windjammer was just fine. Read Less
Sail Date March 2019
We travelled as a couple but made many new friends on board. Cabin - see below. We had aa promenade facing interior on the 8th d. Quiet and good size. Activities - found details on the Cruise Compass and checked off what we wanted to ... Read More
We travelled as a couple but made many new friends on board. Cabin - see below. We had aa promenade facing interior on the 8th d. Quiet and good size. Activities - found details on the Cruise Compass and checked off what we wanted to do. All good from fitness at sidoku, to entertainment and scrap booking. Loved tge kronos band. Food- had 2 nights of dining at tge Chops Grille and Giovanni. Both excellent value undet tge BOGO package. Main dining room the next day was quite the opposite. Gave feedback and food improved after that. The dishes were ovet salty or sweet. Windjammer food was convenient and tasty. Meats there were mostly overdone. Enjoyed the white porridge white bait fish. Eggs, bacon, sausage. Fruits and drinks. We always say at the back to enjoy watching the propeller wake. Café rpmenade was the meeting place for late breakfast and afternoon tea for many. Good bran raisin muffobs, muffin surg egg n ham, beef on rye. Service - good but mixed crew had problems covering each other.. Swimming pool was small. Read Less
Sail Date March 2019
Voyager of the Seas In 1999, when Royal Caribbean's 3,114-passenger Voyager of the Seas entered service as the largest cruise ship in the world, it was heralded as the most revolutionary vessel ever built, forever changing the ... Read More
Voyager of the Seas In 1999, when Royal Caribbean's 3,114-passenger Voyager of the Seas entered service as the largest cruise ship in the world, it was heralded as the most revolutionary vessel ever built, forever changing the world of cruising with such never-before-seen features as an ice skating rink/TV studio/concert arena, rock-climbing wall, in-line skating track, horizontal atrium (now known as the Royal Promenade), and inside cabins with a view. Having been on the ship that year, yes it was beautiful vessel Service, entertainment, staterooms, all what one would expect in a 5 Star Hotel. Having been on the ship that year, yes that was then. How things have CHANGED!!! Cruised RC many times before, including the Voyager of the Seas and loved every minute of it...NOT so this time!!! A first impression of the Ship was quite positive from dockside. Embarkation was ok and we were on board pretty quick. But once on board we were given no information about where we could go and when we could get our cabin, after an hour or so we were advised via PA, that our cabin was ready. The cabin itself at the front end of the ship, interior promenade cabin was nice and very clean, however the décor is very dated tired and in need of refurbishment. The Good Points: Cabin steward was very good as was cabin upkeep during the whole trip. Dining in the main dining room was very nice. We had booked for any time dining and had no problem arranging a table each night. The evening menu had a good selection and the food was well presented and very nice. We were fortunate to been allocated the same table each night and were very happy with our two lady waiters. Main dining room breakfast was OK, however the service was sometimes very slow as was the selection at the buffet. Promenade café, the food here albeit only snacks (Pizzas, sandwiches and cookies were very good The ice show. Stunning, absolutely fabulous and should not be missed. Bad Points: The cruise had the feel of being in an average all-inclusive hotel in Benidorm and was a real disappointment. The fact that RC push the sale of their all inclusive drink package, it was hard to find a waiter to take an order and if you wanted a drink of any kind one needed to go to the bar to get one but was still charged 18% service charge. The bands around the ship were good, but always seem to play in the wrong location, the star lounge on the top deck, which happen to be a very nice lounge always had either a DJ or recorded music never a live band. The promenade is popular place and a great idea but all of the entertainment was on the main street (in a busking style), which made it difficult to enjoy. Particularly when you have someone else playing in the pub and competing with the music on the promenade. Safety Drill (although a totally essential part of any cruise) was carried out on the open deck (Promenade deck) people were squashed together in the hot sun for over half an hour with no directions from the inexperienced crew other than to line up in rows of four. No consideration was given to elderly, disabled or infirm passengers. Instructions during the drill given by staff were not audible or demonstrations visible. Wi-Fi On board Wi-Fi was prohibitively expensive starting at around $15.99 per day for the basic package. Almost in any hotel anywhere in the world Wi-Fi is courtesy of the establishment. Even on the dock site the smallest shop or café over free Wi-Fi. It’s a Rip-Off. The theatre entertainment was generally Ok and the ship Orchestra was excellent. However one of the Star special guest lady singer ( Tamara ) was pretty poor. The Cruise Director (Ken Jones) himself was not approachable and did not interact with the passengers. He was hardly ever seen on the ship, he had little if no charisma as did the rest of his team. Cruise Itinerary Only during the safety drill did we find out though a fellow passenger that the overnight in Hong Kong had been removed and we would now arrive on disembarkation day. We have had 3 sea days in total due the change of the overnight stay in Hong Kong. To find a sun lounger on any deck was impossible with passenger having to lay tower on the floor to sit or lay on. According to the guest relation there where only 750 sun lounger on board for approximately 3100 passengers. Read Less
Sail Date March 2019
We've done a fair amount of cruising, all on Holland America. We were intrigued by the idea of our first visit to Vietnam being aboard this Royal Caribbean "Voyager of the Seas". I guess we've been spoiled by HAL. ... Read More
We've done a fair amount of cruising, all on Holland America. We were intrigued by the idea of our first visit to Vietnam being aboard this Royal Caribbean "Voyager of the Seas". I guess we've been spoiled by HAL. RCL falls short in so many ways. Boarding at Singapore was well-organized and moved along well. One of the first indications about our RCL experience - we were asked (no, hassled) about purchasing the "drinks package" no less than eight times while going through the boarding process! We don't understand why anyone would purchase this overpriced addition - we noted that the only ones we found that had purchased it were British passengers. Upon setting food onboard we were greeted not with a hearty "welcome aboard" but ANOTHER pitch to buy the drinks package! Enough already! Cabin areas were blocked off with signs saying they would not be available until 2pm. Firstly, our cabin. We had a balcony cabin on deck 8, forward. RCL was advised weeks ago that we would need to have electric at the bedside for a medical device (CPAP). This information never was passed on to the ship. And not only that, but a small powerstrip that is carried for this device was seized during check-in. We all know how busy the crew is on embarkation day, and since this 21-year-old ship has only one electrical connection in the room, it required an extension cable. RCL didn't provide it until after dinner - along with our luggage, which we didn't get until after our 5:30pm dinner time. The cable proved to be a continual annoyance since the ship had no gaffer's tape and refused to do anything to make the situation safe. When we DID get our luggage, we had to chuck it on the bed - which didn't have the usual leather bedlinen protection we've always had on HAL. Furniture and fittings in the room were old and tired, as were the bed linens and towels. One of the deck chairs was broken, and huge areas of rust could be seen on our balcony and the balcony of other cabins we visited. • Our refrigerator never worked properly. • The sink drain was broken when we embarked, and we asked for it to be fixed. A repairman did visit but didn't have a correct part to make it fully functional again. • The announcement speaker in the cabins is a nice touch, but ours never worked. When there was an important announcement we had to prop open our door to hear it. • The room was never OUR temperature; I don't think the thermostat did anything. With a cruise in mostly 90degree tropical temperatures, we never felt the room was cool enough. • Three days in, we had to make a special request to have our linens changed on the bed. If you don't ask, they won't do it. • No ice service from the room attendants! Really! Couldn't believe this is the case on RCL. The lifeboat drill was a joke. This was the first of many problems that RCL has created by having large numbers of passengers from Mainland China with only Mandarin language skills and NO staff or announcements in this language. There WERE announcements in German. Unlike other ships, the attendance at the lifeboat drill was recorded by hand on clipboards instead of by scanning room cards. It was clear that many passengers did NOT attend this drill. Maybe there are not the same legal requirements for this drill as there would be on cruises leaving a US port. I was disappointed with the cavalier attitude by RCL staff during this important exercise. Many (most?) from Mainland China are very inexperienced travelers and they could have benefitted from some outreach by RCL to them. Instead we had eight days of problems with what looked to be 25-30% of the passengers. DINING Windjammer Cafe (Buffet)? Had to go there while waiting around for our cabins, which were not available until 2pm. It was packed to overflowing. It was the only time we ate there - shipboard buffets are IMHO hideous. We went up to look a couple times and the food looked mostly unappetizing and uninteresting. The dining room, three floors tall, was nicely decorated and not noisy. We enjoyed all our meals in the dining room; breakfast, lunch, and dinners (early seating). The breakfast menu got boring quickly and the cheap ingredients were the same as in the buffet. We really dislike the cheap bacon and sausage used in the dining room, and the frozen hash brown potatoes were hideous. Both breakfast and lunch had a large number of items that had to be personally retrieved from a buffet set up in the middle of the room. We thought this lazy by RCL. If we wanted a buffet we would go to the Windjammer. At dinner the first night I attempted to order a bottle of wine. Should be easy, right? Nope. RCL has NO wine stewards, and the waiter at our table (who barely spoke any English) was no help. I asked if there was a wine steward in the dining room, but apparently not. I ordered a bottle of a California Cabernet Sauvignon. Sorry, don't have. They didn't have my second or third selection, either. At this point I gave up. Really glad I hadn't purchased the drinks package. LOL The first morning I ordered a Bloody Mary. NO CELERY? This was just one of many, many cheap cost-cutting decisions that we've not seen elsewhere on a cruise. Dinners had a wide variety of items, but we found that many were made with cheap ingredients - tough beef, chewy pork, and mostly an indelible duck (that found its way into a duck salad the next night). Even the ice cream was poor quality - but I guess they didn't want to compete with the Ben & Jerry's onboard. Finally, we were absolutely shocked that Royal Caribbean would charge US$10 for ROOM SERVICE. I asked our room attendant about it and he said "almost no one orders room service, the goal". ONBOARD Like the rooms, many areas of the ship looked tired and worn-out. The pools were a case in point. However the big atrium area was striking and always busy - as a respite from the small cabins, especially on the three sea days. We don't understand why anyone would buy anything but essentials at the onboard shops, nor do we understand the so-called "art auctions". ENTERTAINMENT We're not much for onboard entertainment, but we did attend a couple shows at least for a while. A female Mongolian singer was hideous - she couldn't even sing in pitch. The juggler and magician were entertaining. But the idea that "world class" entertainment is on a cruise ship is ludicrous. There was little else to do, especially on the sea days. No cooking classes, no organized exercise or yoga classes. Yes, they have wall climbing and the wave rider. Not interested. PORT CALLS We had two RCL excursions, and two excursions organized via Cruise Critic and other passengers. Vietnam has seen an explosion of tourism the last few years, and this has left their tour industry hustling to catch up. We found all of the tour guides difficult to understand and travelers shouldn't expect the same range of expertise that one would find on other cruises. We knew that going in. HO CHI MINH (SAIGON) This RCL tour was replete with problems, mainly of the guide who told stories that were blatant propaganda and largely anti-American. The war ended in 1975 and the guide wasn't old enough to have experienced it first-hand. And towards the end of the day he kept passengers onboard while he attempted to sell a book that were clearly bootleg copies. We reported all the antics to RCL the next day. NHA TRANG Nha Trang is a tender port, and RCL struggled to move passengers ashore for unknown reasons. Our tour, with a company called Shore Excursions, was well-done and interesting. Nha Trang was the most advanced tourism destination of all our port calls and the town was well equipped to handle the influx. The temple visit was interesting, and a half-day boat ride ended at a riverside restaurant. The food was pedestrian and dumbed-down for the tourists, never a good sign. The tour ended at a traditional weaving shop. Nha Trang would be great for a repeat visit. HUE, HOI AN, & DA NANG This was also an RCL tour day. The problem at this destination is that the port isn't close to anything. We planned to take the tour to the ancient city of Hoi An. This was a two hour bus ride from the port, and then two hours back. Others who visited Hue, or Da Nang, had similar harrowing stories about the long travel times. And quite often many passengers hope to see a destination "on their own" using a local taxi or Uber to get around. The few taxis at the port wanted US$200 PER PERSON to take people to Da Nang! And the walk from the port to even the nearest village was 10km. Hoi An was interesting for about five minutes. The town is a backpacker destination and ill-equipped for the large buses which (to the surprise of all the passengers) saw us dropped off in a dusty parking lot over a mile from the town! The more elderly and disabled were unimpressed that RCL hadn't told them of the bad conditions. We had a great, real Vietnamese meal for a very reasonable price in Hoi An. We also had two experiences of shops trying to rip us off. (Sigh). HA LONG BAY Tour choices at Ha Long Bay were either the Ha Long Bay boat tour, or a longish ride to Hanoi for a tour of the capital. We did Ha Long Bay and were very impressed. Again Shore Excursions organized this tour day. When we booked our cruise with RCL we were told Ha Long Bay was a tender port. And then weeks ago we were told that we would be docking. It was a new cruise terminal built there, and we were one of the first to use it. This made the whole tour day go much smoother, of course. The boat ride through the Ha Long Bay is well organized and a nice relaxing tour. The onboard lunch was adequate, but hardly Vietnamese cuisine. ADDITIONAL OBSERVATIONS: The internet service on the Voyager of the Seas was far better than what we've had on Holland America, but not able to stream anything despite the hype. We purchased service for two devices but could not get it to work on more than one. Onboard support was non-existent. Windows everywhere on the ship were filthy, all the time. I commented on this to several staff but was greeted with shrugs. There didn't seem to be enough staff on this cruise liner. Room attendants were rarely seen; they had too many rooms assigned to them. We've had "relationships" with room attendants and dining room staff on all our previous cruises. Not so here - they were all too busy. Long lines at the Guest Services counter were a fixture, as were staff who spoke little English. Officers were rarely seen, either. The drinks package wasn't the only thing that was being pushed incessantly. So were the "specialty restaurants". We thought them grossly overpriced and with the pedestrian quality of the meals generally, we had no illusions that these options restaurants would be any better. Conclusion? We never expected that there would be such a wide variation in the quality and experience between cruise lines - we naively assumed they were all pretty close in overall quality. We'll never go on a Royal Caribbean Cruise again. Read Less
Sail Date March 2019
This was our first cruise and in the middle of a short stay in Singapore and onward trip to Bali. First impressions of the boat was quite positive from dockside. Embarkation was ok and we were on board pretty quick. but once on board we ... Read More
This was our first cruise and in the middle of a short stay in Singapore and onward trip to Bali. First impressions of the boat was quite positive from dockside. Embarkation was ok and we were on board pretty quick. but once on board we were given no information about where we could go and when we could get our room, after some time i found a crew member who advised me the pool bar was open. so myself and my wife sat at the pool bar and had a drink whilst we waited information. after a few hours we were advised via tannoy, (which was very quiet) that the room was ready. we managed to find our room which was at the front of the boat and to be fair quite nice and clean even though the interior was identical to a 1980's caravan. We then tried to get some food, this was a disaster, no tables. poor food choice and poor food quality. we found a crew member about a table who tried to get us to sit with others on a table. This is not for me or my wife, i dont expect to pay for a cruise and be expected to sit at a table with people we dont know. This happened every day of the cruise and as a consequence of this both my wife and i at very little on board. Entertainment what can i say it was shocking and whoever the entertainments manager was should be sacked. We thougfht we would see a main show one night and awaited what we thought would be a quality show (from what we had been told by our friends) when the show was introduced we found out it was two mime artist. The standard and show was so poor we left after about 5 mins. The bands around the ship were ok, but have seen better in my local clubs. the best singer was a guest who sang with the band at pool side. The pool area was ok. clean and the pool bar and service stsff were really friendly and helpfull. so as a consequence we spent most of our time on board in that area. I became also fed up with the way RC were always trying to sell stuff and became very annoying throughout. All announcements i made in English were made by people whose first language was not English and we simply could not understand a word that wa said and as a result had to keep going to reception to find out about things. The cruise has the feel of being in an average all inclusive hotel in Benidorm and was a real disappointment. so all the hype we had read about was completely false. Overall it was very disappointed with the cruise. I am gald it was not longer and as it was our first has convinced both myself and my wife i will never set foot on a cruise ship again. A shame really as we both really wanted to enjoy and hoped it would be the focus of future holidays. Read Less
Sail Date March 2019
Great staff, great ship, awesome friends, terrific cabin...fantastic! That was a wicked week, and it all started with the staff onboard, nothing was ever a hassle. Our servers in the MDR were some of the best I have ever encountered, ... Read More
Great staff, great ship, awesome friends, terrific cabin...fantastic! That was a wicked week, and it all started with the staff onboard, nothing was ever a hassle. Our servers in the MDR were some of the best I have ever encountered, met + exceeded all expectations. Voyager is due for a refurb later this year, wouldn't think it needs (only a couple of things here & there) but really the ship is in great condition...the refurb will be insane! Did a splurge for this cruise and got a Junior Suite on Deck10, right under the Windjammer...but really had no idea at all, didn't hear a thing and was able to sleep in until late :) Clean cabin, spacious, a good escape when needed. Picked this cruise for the range of ports and they didn't disappoint, Langkawi always a favourite, but Phuket was just too much fun and the food! In short loved it, pretty obvious I suppose...but as always go on with the right attitude and have the vacation you deserve :D Read Less
Sail Date March 2019
This is our 19th cruise. I had read many disappointing reviews of this cruise so I was a bit apprehensive. This cruise did not disappoint! First, please don't beleive all the negative comments regarding this cruise. Yes, the ... Read More
This is our 19th cruise. I had read many disappointing reviews of this cruise so I was a bit apprehensive. This cruise did not disappoint! First, please don't beleive all the negative comments regarding this cruise. Yes, the boat is a bit tired but it is going to get a makeover soon. Yes, it is hard to find sitting places in the Windjammer, bit you can always find a spot. The food is RC quality. Don't be worried about if you wil find food since it is destined for the Asian market. You have ALL the RC faves and more! We did not go see any shows so I cannot comment on this. My negative commment goes to the SIngapore port. If you have a plane early in the morming, good luck! You have to go through immigration and then, customs with never ending lines! For the first time, we decided to book an excursion with the ship and we were VERY disappointed. The tour of Phan nga Bay is not as advertised. Forget the êrfect picture they show to sell the tour. You do NOT stop on the James Bond island and you WILL NOT get a nice picture from the crappy boat you will be on. The service was AMAZING! Our waiters and room guy were the best! The destinations are perfect. We loved our cruise and cannot wait for our next one:) Read Less
Sail Date March 2019
Voyager of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 5.0 4.2
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 2.0 3.5
Enrichment 2.0 3.4
Service 4.0 4.2
Value For Money 4.0 3.8
Rates 4.0 4.2

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