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Sail Date: March 2019
The pluses of the river trip are in the title But what spoiled it: • It was like being in an old people’s home, and I am 70! Slow on board, slow on tours. • When I give way to people in corridors or on stairs I expect a thank ... Read More
The pluses of the river trip are in the title But what spoiled it: • It was like being in an old people’s home, and I am 70! Slow on board, slow on tours. • When I give way to people in corridors or on stairs I expect a thank you or smile. So often not. • The first few days a few coughs and sneezes, by day 4 heaps and many (men mostly) not covering up when they sneeze. My wife during week two spent 4 days in the cabin!! As cold unable to escape on deck in the fresh air. • APT need to understand that one poor staff member can spoil it for the other 99% great staff. In our case for me it was 4 of the more senior staff. Hotel Manager, Supervisor of cabins, and Butlers completely ignored me when I passed them. Maybe because I was only from level one. • Boat needs more public toilets and bigger gym. Never again. Read Less
Sail Date: November 2018
After listening to some friends bragging of their prior Budapest cruise and seeing some photos my wife and I decided it to be a great way to enjoy time away together cruising Amsterdam to Budapest and seeing Germany, a place for years on ... Read More
After listening to some friends bragging of their prior Budapest cruise and seeing some photos my wife and I decided it to be a great way to enjoy time away together cruising Amsterdam to Budapest and seeing Germany, a place for years on both our bucket list of places to see. We booked the Amsterdam to Budapest cruise some 18 months prior making for a long but exciting wait, you can imagine the disappointed when weeks prior we received a call from APT advising of the low river water levels and the possibility of cancelation but thankfully a week prior to departure a second call confirmed of a slightly changed itinerary to our cruise was a go ahead. To start of from the minute we boarded the riverboat APT made us feel so welcome and gave us 5 star service all the way, the unpredictable dropping in of the Danube river water levels made for a day to day mystery tour with but two nights spent on the river boat rest in a 5 star motel. The port to shore excursions were plentiful and breathtaking along with so many great moments making for future memories, in short we had such a fantastic time. Thank you so much APT every minute of every day made so special, meeting with such great people on board sharing the cruise and becoming one big family in no time. Fantastic entertainment along with the 5 star food in the on board restaurants, wow! stacked on the kilos, great at the time Read Less
2 Helpful Votes
Sail Date: October 2018
After doing many cruises we decided on this Rhine rivercruise. The dinners we were served were terrible, and the 6 in our group all agreed on this. We were also on their other ship, the AMA Amereina and the dinners for the 7 days on ... Read More
After doing many cruises we decided on this Rhine rivercruise. The dinners we were served were terrible, and the 6 in our group all agreed on this. We were also on their other ship, the AMA Amereina and the dinners for the 7 days on this boat were also terrible, so the poor catering is not isolated to just one of their boats. The 2 stars I gave are for the nice boat, and nice ports and guides. Also the Maitre de on both boats had no interest in any complaints we made about the poor meal quality. It’s a shame the Chefs and Maitre De get any portion of the tips that we were compelled to pay as part of the cruise price. Dining is supposed to be a big part of your river cruise experience, but it is NOT on AMA . So if you want to enjoy nice meals on a river cruise, we suggest use Avalon, Tauk or even Uniworld were all excellent. Read Less
2 Helpful Votes
Sail Date: October 2018
The quality and selection of dinners was a disgrace for 14 nights. We just completed this APT cruise in Amsterdam. Our cruise was changed due to low water of the Rhine river, so we could not go after Passau . APT arranged a flight for ... Read More
The quality and selection of dinners was a disgrace for 14 nights. We just completed this APT cruise in Amsterdam. Our cruise was changed due to low water of the Rhine river, so we could not go after Passau . APT arranged a flight for the second half of our Rhine cruise and flew all 110 people to Rotterdam where we did a replacement 7 day cruise of Holland and Belgium which was brilliant and well organised. My 2 star rating is purely due to the terrible dinners on both the AMA boats - the Amereina from Budapest to Passau for 7 days, and then the Amavenita from Amsterdam for 7 nights. We were not the only ones disappointed by the meals, we are paying top prices expecting 5 star dining and we got meals below the standard of a leagues club ! We have taken 13 cruises over the last 15 years - to name a few, Cunard, Uniworld, Princess, Oceania, Avalon, Norwegian, etc. and every dining experience was superb. I have never bothered to write reviews of them as they were all good. But I am drawn here to write this negative review. The boats were nice - cab8ns, crews, cruise director, itinerary, fantastic guides at every port and good bus tours , but it is a shame the shocking dinners completely spoiled our experience ! 2 years ago we took an Avalon river cruise from Arles to Lyon, it was brilliant and we remember commenting that every meal was a delight. So, sorry APT we will never use you again because of 14 days of terrible dinners ! Read Less
6 Helpful Votes
Sail Date: October 2018
October 13th 2018: apt river cruise amersterdam-budapest- 15 nights ama venita. “A glorified bus trip with a gruelling schedule” This apt river cruise should never have left amsterdam. Low levels of water, and continuing good ... Read More
October 13th 2018: apt river cruise amersterdam-budapest- 15 nights ama venita. “A glorified bus trip with a gruelling schedule” This apt river cruise should never have left amsterdam. Low levels of water, and continuing good weather forecasts meant the cruise was doomed for problems, and APT camouflaged the issue, well knowing the cruise schedule was going to be significantly affected Apt river cruising -5 freedom principles applies-, none of which occurred on this journey-, began on saturday october 13th, with the ama venita boarded by 164 passengers. the ama venita was replaced by the ama- reina at engelhartszell on saturday 20 october near (passau) during this cruise journey. On the 2nd day of the voyage the first schedule change occurred, with a diversion to nijmegen, then onto to cologne. At cologne, we were advised the ship could not proceed further, and it would be impossible to sail through the rhine gorge. The schedule would change with 36 hours at dusseldorf, with passengers then to disembark, travel by bus to frankfurt (overnight hotel), procced by bus the next day to nuremburg (hotel overnight) and then re-board a new vessel at the passau area, and the normal cruise schedule 7 days into the cruise to re-commence. However on boarding the new vessel at engelhartszell, moored for 36hrs, we were informed it was impossible to cruise from vienna to budapest, so again all would disembark at conclusion of vienna component, bus to budapest (hotel again overnight) and the cruise end. Re the above new excursions replaced, most of the advertised ones, and one of the Premier events Candle light Dinner at Namedy Castle, became a luncheon visit, while en-route to Frankfurt the journey began on a positive note, picked up at the airport by an apt agent, and whisked to the riverside in a lovely modern vehicle. We had paid for a P+ room on the 2nd level, with inside and outside balcony, room service and Porter attention The first twinge of disappointment was noting the ship was parked between a numbers of others, a theme which was to apply from that day on. When in port (which was most of the time the apt boat was normally sandwiched between others, affording no balcony or view age opportunity, effectively negating any reasonable opportunity to observe the world from ones balcony). When i say the view was impeded i am talking about a vessel as big as or bigger than our boat, within 12 inches of the viewing windows, and if this did not occur, the view was replaced by a concrete or similar wharf view. Once on board, (our first dinner aboard) was served, while seated in the ships dining room, a large river boat, completely obstructed any views of the water. This issue is very significant, and from this experience and some post event research on the internet, if one is contemplating a river cruise, don’t bother to take a premium cabin, just not worth it, day 2 freedom of choice touring took place as planned. very pleasant. That evening we were advised the ships schedule was to be changed with a detour to nijmegen and then onto cologne. Day 3 Nijmegen Day 4 Cologne Advised that the boat could not cruise past cologne, there would be no full rhine cruise, and passengers would have to depart the ship at cologne, being bused to frankfurt (hotel overnight), and then bused again to nuremberg (hotel overnight) then to re-board a new vessel at engelhartszell. Note this cruise ended with 10 pack/unpack components, 3 nights in hotels , long bus trips, new schedules and largely amended freedom of choice excursion options. Once on board the new boat, advised unable to cruise the vienna to budapest leg and would complete the cruise by bus and overnight hotel. The changes in schedule, excursions, all detailed in the “Daily Cruiser” are in my possession showing a litany of changes, amendments, turning this trip into a glorified bus tour, with a punishing schedule SHIP FACILITIES Cabin 207: our room with an inside/outside balcony was very pleasant with an excellent bathroom. Free internet and one’s own computer was a very nice touch, but reception marginal and affected significantly when parked amongst other boats, a frequent occurrence. Room service and porter availability, took some sorting out, with all calls through reception in the first instance, and reception was not always clear that they were talking to a customer with room service and butler privileges. Apt needs to spell out the detail of what room service and butler service is, and for the reception desk to clearly identify the call has or does not have those privileges. GYM A nice boutique gym, but the television components of the equipment monitor, are starting to play up, and this component needs to be maintained by apt at regular intervals. Nobody aboard knew what to do about rectifying that issue. DINING The promised 2nd dining option italian fare served in the bella cucina restaurant did not exist. This requires a specific explanation. The verde dining restaurant served breakfast, lunch and dinner, part buffet at breakfast and lunch with main course order options, and the evening, 5 course menu options. the food and service was sound, similar to large ship traditional dining cruising without the width of choice. The upstairs’ river bistro lounge, offered a mini version of the lunch and evening menu downstairs, café style snacks available at set times. Pleasant, but very time restrictive. Chefs table (28 guests) was excellent, similar in standard to specialist dining options on big ship cruising. Room service: available to guests in the premier rooms. The continental breakfast options were very limited, but with request, items like some fruit were added, but nothing cooked was available. In the evening room service dining was available from the verde dining main menu. ON BOARD DRINKS The selection of available no cost wines, cocktails etc. Was excellent, and generous proportions. I am wine versed, and thought apt did an excellent job in this area. SUN DECK Large and pleasant area, but due to the schedule issues, very rarely used. STAFF No issues. Enthusiastic bar staff, waiter service geared to groups but over all a solid standard. Reception was adequate, room attendant’s service excellent, and once butler service clarified and identified, competent. HEALTH The focus on noro virus and similar ailments on big cruise ships was not a feature of this cruise. While there was the usual hand cleansing equipment, there was little attention in the daily newsletter or shipboard announcements, and no staff member, reinforcing the need to clean hands etc. At meal times or food events. The cruise was severely affected with many suffering from a cough and throat virus. A very senior couple embarked with severe symptoms of flu and there appeared to be little effort to have them quarantined or similar in their cabin. This is a difficult area to police, but I would recommend APT pay more attention to this Read Less
11 Helpful Votes
Sail Date: November 2017
We have only experienced ocean cruises previously so river cruising was all new to us. We decided to combine this with a cruise to places we had not seen previously as well and we were not disappointed (although there are vast differences ... Read More
We have only experienced ocean cruises previously so river cruising was all new to us. We decided to combine this with a cruise to places we had not seen previously as well and we were not disappointed (although there are vast differences between river and ocean cruising). The organisation was perfect - we were collected at the airport, driven to the ship and made welcome, even though we were early. We had the option of staying in the lounge until we could officially board or explore the city (map and brief explanation provided). At cruise end, we were transported back to the airport. The time taken to embark and disembark was minimal and well conducted, even to the stage of personally being introduced to our cabin attendant. River ships seem to be consistent in size, due to the width of the locks, the available height under bridges and the legislated length. All meals were served in the dining area with a speciality restaurant (Chef's table) and small snacks always as an alternative in the lounge. The quality of the meals was excellent although there is always one person who thinks the meals on some other ship were better (and this was on day 1) so I put this down to a case of someone trying to prove they have been on other ships/cruises. With the meals, there is always some consistency of items but the main courses change daily as do the soups and starters. There is also a consistent standard always available main course for both lunch and dinner. One could not go hungry as there was heaps to eat. River cruising does not offer the opportunity of stage shows nor does it allow for large groups of artists. Because of this, the nightly entertainment is usually one to four people performing for a single show - the quality improved as the cruise went on, the final performers being of very good quality. The resident pianist was average but certainly tried to include everyone. Service was personable and always of an excellent level - could not fault anyone of the staff. Met the captain in the wheelhouse and he explained the workings to us all - a very personable man who took the time to be pleasant whenever he met with anyone. Cruise director did a very good job as did most guides on the excursions. The shore excursions were mostly good, the concert at the palace in Vienna being exceptional. Laundry was prompt and efficient. My only criticism is that on occasions the excursion guides and the cruise director do not have English as a first language and, as a result, some of their presentations tend to be monotonous. Some of the guides also tried to provide too much information. Read Less
4 Helpful Votes
Sail Date: September 2017
the cruise was good ,the staff were great ,the meals and drinks were all good,the entertainment was average,and our room which was a royal suite was NOT what we expected, our shower was ridiculously small and the room size was only ... Read More
the cruise was good ,the staff were great ,the meals and drinks were all good,the entertainment was average,and our room which was a royal suite was NOT what we expected, our shower was ridiculously small and the room size was only marginally bigger than the other rooms on level 3. seeing that this vessel is only 2 years old with many complaints about there shower in the royal suites yet they have done nothing about it ,l have complained, but its like talking to deaf ears we would not recommend the royal suite to anyone total waste of money in my opinion ,its very disappointing that they don't take there complaints seriously,celebrating 90 years in touring l would have thought that they would listen and take action when they have the same complaint over and over again,would l travel with APT again after there response over our complaint and the time they took to get back to us probably not,they need to try harder to keep there passengers. Read Less
4 Helpful Votes
Sail Date: June 2017
This was our favourite cruise ever. We have sailed on numerous ocean cruises but this was our first River Cruise and we could not fault it. Staff, Excellent and nothing was too much trouble. Food, delicious and so much choice. Drinks, ... Read More
This was our favourite cruise ever. We have sailed on numerous ocean cruises but this was our first River Cruise and we could not fault it. Staff, Excellent and nothing was too much trouble. Food, delicious and so much choice. Drinks, always available and very generously dispenced. No watering down of drinks on our cruise. The only thing you had to decide each day was the clothes that you wore, everything else was decided for you. Stewart our cruise director was alway available and so helpful. Could not find one negative comment for the whole journey. As we have been on a number of cruises we have learnt to choose the most inexpensive room. The only time spent in your room is for sleeping so why pay extra for a picture window when the best veiw is from the top deck or lounge room. Can't see much from your balcony when you are in one of the 64 locks or tied up in port next to another ship. Save the added expence and put it towards your next APT river Cruise, thats what we are doing. Read Less
9 Helpful Votes
Sail Date: April 2017
My wife & I had discussed going on a European river cruise off & on over the previous two years. APT were offering return airfares cheap when we passed a travel agent. So in we went & booked. The cruise was wonderful. ... Read More
My wife & I had discussed going on a European river cruise off & on over the previous two years. APT were offering return airfares cheap when we passed a travel agent. So in we went & booked. The cruise was wonderful. Travelling from Australia to Amsterdam then London to Australia were not. We arrived at Amsterdam in a Airbus A380 as another Airbus A380 arrived on a parallel runway. So it took a very long time to get through passport control. We were meant to be greeted by an APT representative and taken to the ship. No one was there. They thought we were a 'no-show'. It was pure luck that one representative decided to take one last quick look and spotted our APT backpacks. From there things went pretty smoothly. Food was plentiful, perhaps a little too plentiful. You could partake an early light breakfast or a fuller later breakfast in the lounge. Or even more for breakfast in the restaurant. There was a light lunch in the lounge or more in the restaurant. Dinner with a number of courses was in the restaurant. On top of this it was possible to have snacks for morning and afternoon tea. Service for meals was generally prompt. The young lady who serviced our suite did a great job. The tour director was absolutely fantastic. Especially as she had to quickly rearrange bus pickup points many mornings. The rivers are surprisingly busy and the ship was held up at locks many times as it waited its turn. The city tours were varied and informative. We walked a lot. We wished that we had taken the opportunity for a night in Amsterdam before the cruise. We holidayed in London after the cruise. This did not affect the airfare deal. Some people on this cruise has been on European river cruises before. All bar three or four people were aged over fifty. Read Less
AmaVenita (APT) Ratings
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