7 Helpful Votes
Sail Date: July 2017
We chose this cruise as it was departing from Dublin so no flying needed for us! We had 2 wheelchair users with myself and my husband. Embarkation We arrived in plenty of time. Only downside is the port has no parking at the berth ... Read More
We chose this cruise as it was departing from Dublin so no flying needed for us! We had 2 wheelchair users with myself and my husband. Embarkation We arrived in plenty of time. Only downside is the port has no parking at the berth they used for Magellan so my husband had to drop us off and drive up to Terminal 1 to park. Basic tent and fold-up chairs greeted us. It was bit tough getting the wheelchairs up the wooden ramps but I got there! Bags where whisked away very swiftly. Check-in was fast, we had all documentation ready, we had our photo taken and checked-in within ten minutes. Then the trouble started. We had to get the wheelchair users out of the wheelchairs (they can walk just very slowly) and walk them up the "ramp" onboard. This ramp consisted of extremely treacherous metal steps that were upright so you had to step over each one up to the top. Slow going and nerve-wrecking for an elderly person already a bit self-conscious of walking slowly! wheelchairs were ready after we scanned through. My husband had 1 wheelchair user up ahead of me and so got on first, rather than allowing them to wait for me and my charge. As a consequence they were shown to the room and we were stranded. I had to ask to be shown. Staff were unorganised and some rude, they just ignored you, or in my case, left the wheelchair behind a rail I couldn't get to and had to ask for it to be brought in to me. CABINS We had 2 interior cabins. One was an L configuration to allow the two folding wheelchairs in. Plenty of space, tv, storage and ensuite. Our cabin was double bed configuration and this does make the room appear smaller but still useful. Mirrors make the room lighter. Not enough power points. Cabin steward very attentive and on one occasion, came tot he rescue when one relative fell out of bed he rang us straight away and we got her up. All was ok. He asked how she was every time he saw her after that! ENTERTAINMENT Poor. There really was very little going on. A few singers, a band that played the same every night. Bingo and activities conducted by bored staff so really was a waste. Shows in main lounge was boring most nights, the comedian was good but short (no idea why people reported it was offensive!) trying to get a good seating area free from poles and suitable for wheelchairs was a nightmare. EXCURSIONS None were suitable for wheelchairs on this cruise due to that bloody ramp. The fright they got going up the ramp at the start put them off ever going back down it unless it was the last time! So we could only really go on 1 excursion, Hornfleur. Myself and my husband got the free shuttle up to the town center and saw the sights ourselves. Very nice shopping areas, architecture etc. We watched the rest of the excursion disembarkation from the deck as most where by tender. All I can say is that if I was anyway nervous or on a stick I would probably never sail again!! They manhandled poor old dears like luggage! Shocking. FOOD The restaurant was very good, made all the better for our table servers. The first night he hand cut the steak for our relative and then fed it to her like some Roman Villa scene. She laughed and it was just perfect hosting, knowing boundaries and politeness, not being pushy etc. Just super. We ate dinner here every night and were never disappointed. The buffet is just a bit too much like a canteen. All breakfasts and lunches similar, no atmosphere. SPA Prices similar to other cruiselines. Was disappointed not to have been shown to the relaxation area or thermal area after my treatments. The first treatment was a full body massage & facial. This was amazing. I cannot remember his name now but it was a deep but not sore massage, the way a massage should be. As a bodywork therapist myself, it surprises me how few therapists know not to dig deep for the sake of it but rather pay attention to the muscles and perform deep massage when the client is ready. This stops the treatment from turning into torture! The second treatment was a hot stone massage. I enjoyed this but not as much as the other package. Again I was given no tour, no access to the other areas of the spa and no add-ons recommended or specials. BARS We noticed the English pub had a bar menu on embarkation day but the next day the menu was gone. Maybe it only runs on certain routes? It looked a nice lunch menu of pies, stews, sandwiches etc. and would've been nice to try for a change. Drinks prices similar to at home, we had the drinks package and it was well worth the price. TIP: ask for Smirnoff instead of Vodka, for some reason my husband would get double measures instead of a single measure. Same happened to me when I asked for Bacardi. They do ask for cards for all in the group to make sure everyone is paying what they should. This was sometimes extremely rude when we got drinks but our relatives had tea or coffee. The supervisor made a big deal out of how they didn't have the package and needed the cards....she has arthritis and was struggling to get the card at time of ordering but cards where all on the table for anyone to check from then on. The sinatra lounge was always packed and had piano or jazz music in the evenings. The casino is tiny with about 20 machines, a blackjack table and roulette. Its on the main thoroughfare. Overall, I felt it was a glorified ferry. I had hoped it would feel like a small cruise ship but no, it felt like going on the sea ferry across to England just without my car! We definitely wouldn't do this cruiseline again. Read Less
4 Helpful Votes
Sail Date: June 2017
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a ... Read More
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a particular problem on sea days. Lots of staff on Reception but most appeared poorly trained and they constantly had to find more experienced staff to consult. Overall, there appeared to be a total lack of communication between staff in all departments. When problems arose, few of them were willing to help solve them. The problem always remained with the customer to sort out. II thought the theatre entertainment was good and Dana was a brilliant revelation. The remaining organised activities during the day were poor. Trying to find seats in the bars and lounges in the evening was difficult because there were too many passengers for the limited facilities of the ship. Read Less
22 Helpful Votes
Sail Date: June 2017
This was my first cruise, so a mini trip from Newport to Dublin to Liverpool seemed like a great way to test the waters. I was worried I might get seasick (you don't know until you try) but despite two rough nights at sea, I was ... Read More
This was my first cruise, so a mini trip from Newport to Dublin to Liverpool seemed like a great way to test the waters. I was worried I might get seasick (you don't know until you try) but despite two rough nights at sea, I was fine. However, despite the ship itself being beautiful, spacious and clean (with the exception of the mugs, glasses and cutlery), the food and the service left a lot to be desired. On the first day we boarded, some passengers were left behind due to a late coach. Seeing as though the ship left Newport and ended up in Liverpool, they were running a coach service from one port to another. Despite us booking this, the day after we paid we were told it was full, that was that, there was no offer of help sorting something else, no offer of a partial refund, nothing, leaving us to fund out own 5 hour trip to Newport, which was expensive, difficult and stressful last minute. Thank God we were not on that coach though, because the passengers on the late coach had to get on the ship from a smaller boat, as we hovered just off the coast of Wales. I would have been petrified if that were me. The only thing to eat was something they were claiming was pizza. Except I don't know what it was. It was floppy, it didn't have cheese on it, it has a kind of thick, gloppy sauce that coated your teeth to the point where you had to scrape it off them. They were heavy and horrible and left us both feeling very ill. The evening set menu wasn't great, enjoyable, or warm when served. Both restaurants were suffering a 'malfunction' at breakfast time, which meant the entire ship had to dine in the cafe. There was no room, so we couldn't sit down. People were sitting on the floor in the corridors and doorways to eat. Once again, the food wasn't great. We docked in Dublin, but my day was ruined by a horrible upset stomach, clearly resulting from something I'd eaten the day before. So not only did I skip my meal that night, but I was too scared to eat or drink anything on the boat because I didn't want to be ill again, and our cabin had to be vacated by 7am the next morning. I was still, of course, charged the daily service charge for dinner, even though I didn't eat it. You can get this daily charge of £5 per person removed, if you can go through the shame of going to reception, asking for it to be removed, and filling in a form all about why you want it changing and what you want it changing to, as well as all of your personal details - I'm sure this isn't necessary. It was very tricky, as not many staff members spoke English very well, so often it was hard to find someone who could help/answer your questions. I never want to go on a cruise again. Being stuck at sea, ill and starving, even for one night, was horrible. Go on this ship at your own risk. Make sure they give you what you pay for. Know that, however much you pay for your ticket, you will still be left with a bill at the end of your trip. Read Less
14 Helpful Votes
Sail Date: June 2017
We booked this short cruise as it visited Dublin and Liverpool and gave us a taster of cruise and Maritime. We have cruised many times before with many main lines. Embarkation was reasonably smooth. Our cabins were not ready so we were ... Read More
We booked this short cruise as it visited Dublin and Liverpool and gave us a taster of cruise and Maritime. We have cruised many times before with many main lines. Embarkation was reasonably smooth. Our cabins were not ready so we were directed to Raffle Bistros for lunch. Usually on cruises the food is a highlight, but not on this one. The same choice was on 3 islands, and consisted of runny stews, barely cooked sausages, and paper thin pieces of breaded fish. There was a poor selection of salads, vegetables and fruit, and a poor selection of desserts. This standard continued throughout our cruise. Evening meals in the Waldorf restaurant were a bit better, but portions were small. I sent back my salad each night as I requested no dressing, and the 2nd night I even had the wrong salad! On the first morning the 2 restaurants were closed due to a technical problem so the bistro was absolutely rammed. The cooked breakfast items were greasy and poor quality. The lifeboat drill was a shambles, and staff did not seem to know what they were doing, and it ended with a conga line to our lifeboat! The 2 shows had no sparkle and the singers and dancers seemed bored and ‘going through the motions’. The cruise was 2 hours late leaving Newport waters as tenders had to pick up passengers arriving late from connecting coaches. This, along with the bad weather, meant that we arrived in Dublin 3 hours late, which meant a shortened time ashore. The captain did lay on complimentary wine that evening at dinner to apologise for the delay and the morning restaurants closure. Our cabin was a good sized outside and was well appointed, but could have been cleaner. Unfortunately we had noisy neighbours who came back in the early hours each night arguing and swearing, which only stopped when we complained to reception. We were asked to be out of our cabin well before 7.00am, far earlier than other cruise lines. Luckily the 2 restaurants were open for a quick breakfast before our disembarkation time. Based on our experiences we would not consider cruising with this line again, despite good itineraries. Read Less
19 Helpful Votes
Sail Date: June 2017
The price was very cheap so was the ship. Will never use this company again will stick to PO. It was like a benefit cruise. The breakfast was warm not hot. Had to wait at bars for awhile to get served. The late night snacks never came to ... Read More
The price was very cheap so was the ship. Will never use this company again will stick to PO. It was like a benefit cruise. The breakfast was warm not hot. Had to wait at bars for awhile to get served. The late night snacks never came to our part of the bar I have never been on a cruise without there being a night time buffet on most ships do buffet between 2200hrs and 0600hrs not the Magallen. They say they do snacks between 2300hrs and 2330hrs dont count on it. I now know why the price was so cheap so was the ship will never go on a low budget cruise again. Went with 8 friends all said it was a poor cruise and will never go again.My advice is stick to the big companies you get a far better service and all round cruise The only good thing was the deserts were not to bad. Read Less
11 Helpful Votes
Sail Date: May 2017
This was a trip arranged by my 79 year old mother-in-law as it was a 'BOGOF' deal, although still cost us £1400 each! The ship was tired looking, and the cabin was small (the smallest she had ever stayed in and she's a ... Read More
This was a trip arranged by my 79 year old mother-in-law as it was a 'BOGOF' deal, although still cost us £1400 each! The ship was tired looking, and the cabin was small (the smallest she had ever stayed in and she's a serial crusier), The embarkation procedure was ok, other than there was a lot of hanging around once we were onboard the ship while we waited for our cabins to be prepared. The disembarkation was reasonably smooth when we returned to Tilbury. The food varied massively, depending on which restaurant you used. The Raffles bistro was like a scrum, and I was disappointed at the attitudes of a large number of passengers (most of whom were quite elderly) elbowing people out of the way and filling their plates up with huge portions of food. The breakfast options were ok, but I stuck to fruit and yoghurt as the cooked option looked very ordinary. My mum in law, went for the omelette most days which was freshly cooked, and looked quite nice. Lunch was again a free for all unless you went to one of the other 2 restaurants, and waited to be served properly. The evening meals were quite good - we were seated in the Waldorf restaurant, and our assistant waiter was a dream - he was happy, friendly and nothing was too much trouble, he always had a cheeky joke with us and made us feel welcome. His manager however, was surly, but efficient! The entertainment was probably the worst I've encountered on any trip, and I have been going on children orientated package holidays for years. The cruise director thought he was one of the Rat Pack, and in reality, there was only one decent singer - Margaret, and she was fantastic. The rest of the 'entertainment' team were at best reasonable karaoke standard. There were 2 guest comedians - the first one Andy Leach was entertaining and a bit of a Tommy Cooper type character with daft jokes and dodgy magic tricks, but overall he was pretty good. The other one, Les Bryan, was horrific. He had appraently appeared on The Comedians in the 1970s, and clearly hadn't updated his material since. He was racist and sexist with very right wing views, and if it hadn't been for my mum in law not being as mobile as me, I would have walked out. The excursions were very pricey, particularly bearing in mind the lack of time we had at most ports. The best excursion we went on, was in St Petersburg, and we arranged it independently of the ship and saved over £80 each, compared to the identical trip offered by CMV. I was not impressed with CMV as a company, they printed dubious quotes in their daily newsletter and frantically promoted sales of the Sun newspaper. Their onboard photographers were bordering on harrassing with their cameras shoved in face at every opportunity. Finally, the lifeboat drill was like something of Carry On Cruising - I just hoped that we wouldn't need to evacuate in earnest, as nobody had a clue what was going on, especially the crew! I won't be sailing with CMV again, and this trip has made me seriously reconsider cruising again at all!! Read Less
6 Helpful Votes
Sail Date: February 2017
I have travelled twice before with this company on different ships and been very satisfied. This trip was appalling. . The cabin was adequate but water in my cabin frequently ran brown and on one occasion full of black oily bits requiring ... Read More
I have travelled twice before with this company on different ships and been very satisfied. This trip was appalling. . The cabin was adequate but water in my cabin frequently ran brown and on one occasion full of black oily bits requiring the assistance of housekeeping. My cabin steward was delightful and hardworking. I did not expect Rain inside the Captains club (burst pipe I presume) and other areas, also in cabins. Stops were at container ports with no way off the ship except by their excursions which were poorly managed. A total lack of good information and maps, particularly of the transit of the Suez canal which was a disappointment to me as that was one of the reasons I chose this trip and on my previous trip on the Astor the transit of the Panama canal had been so well presented. Excursions were either rushed with an inadequate amount of time at the destination, which was a safety risk as one of the visits was to a temple with 263 steps plus further steps inside and only half an hour allowed, and too much time at the pewter factory shop' leading me to the conclusion that Cruise and Maritime are no longer about customer service but making money. The entertainment was mostly amateur and the comedians did not deserve the name. the food was good in the main but tended towards the bland, probably to suit the extreme age of the majority of passengers, into which category I do not yet fall! The saving grace was the service staff, particularly in the dining room but unfortunately the same cannot be said of most of the reception staff and the ShoreEx personnel were uninformed, unhelpful and occasionally downright rude. In short, this trip failed to live up to my expectations on many levels. My daughter joined me for 10 days of the trip and has informed me she will never cruise again. Read Less
7 Helpful Votes
Sail Date: January 2017
We choose this cruise because of the 38 countries we would visit. I was disappointed by the age of the ship. It was noisy in the cabins, little sound insulation. We could hear neighbours conversations clearly, televisions and the flushing ... Read More
We choose this cruise because of the 38 countries we would visit. I was disappointed by the age of the ship. It was noisy in the cabins, little sound insulation. We could hear neighbours conversations clearly, televisions and the flushing of toilets. When the ship slowed down to dock it was unbearable, the noise woke you up approx. 1 - 2 hours prior docking and than the side thrusters started. If you where at the front then you had the terrible noise of the anchor too. There were numerous leaks of water in communal areas and cabins. The air conditioning never seemed to be regulated .I was freezing in The Sinatra, Tavernas and Show lounge. We moved 4 times. The banging and creaking of fitments in the cabins was unacceptable, and we were unable to sleep. In cabin 6023 we also had the smoke coming from the crew bar. CMV ship management tried to convince me this was not harmful as the air was filtered. Only by us being assertive did they offer to move us again. The outbreak of the chest infections was badly managed by the ship. The ships doctor/team was charging extortionate charges for treatment. The charges went into the £1000-00 of pounds. I have a nursing background and was alarmed by the lack of professional practise. My husband was sea sick and charged £90-00 for a 5 minute consultation with the doctor. The cruise company did not seem to remember that the cruise was 120 days. the entertainment/ activities were repetitive. The cruise director was unaware that we were having themed nights. The entertainments staff were always clock watching, they disappeared, after each performance. They had little interaction with the passengers. It could have been better, it was down to the organisation which the management didn't seem to get there heads around. The container ports of call were not acceptable we were on a cruise!!!! Lack of foreign currency on board. My concern is that CMV have not responded as yet to our compliants, even though we have been home for one week!Im sure that attitude has been we will forget once home. The furniture is dirty. Read Less
10 Helpful Votes
Sail Date: December 2016
Where do I start… As with our previous cruise on Magellan, we lost count how many times the toilets failed to flush. This time there was also a stench of raw sewage in the cabin corridors and in some public areas. When the toilets ... Read More
Where do I start… As with our previous cruise on Magellan, we lost count how many times the toilets failed to flush. This time there was also a stench of raw sewage in the cabin corridors and in some public areas. When the toilets *were* working, there was sometimes a 20 second delay between pressing the flush button and the toilet actually flushing. After about a week on board, my wife and I both contracted ‘the famous Magellan cough’ (as mentioned by one of the entertainments team). If CMV clearly knew of this infection then why were we not warned prior to boarding? I overheard one passenger saying the on-board doctor charged him £28 for a 10 minute consultation with the nurse and a bottle of cough mixture. Obviously there is more money to be made by not fixing the ventilation/aircon and NOT telling the passengers! Lifts not working (again). One lift (11) was not working for the whole duration of the cruise. Another lift (in the middle of the ship) seemed to be always stuck on deck 4. There were also call buttons not working (either they lit up and the lift went straight past or didn’t illuminate at all!). I wonder what other systems on the ship don’t work due to poor maintenance. Wobbling gangway in Lisbon. Outright dangerous. In conclusion, this was our 3rd trip with CMV. We will think twice about using them again. Read Less
2 Helpful Votes
Sail Date: December 2016
the embarkation was good then we got to the cabin I have seen better on a channel ferry the noise from other cabins etc., heating stopped working reported it 8 hours later we got back to cabin a fitter was there he says ok & left but ... Read More
the embarkation was good then we got to the cabin I have seen better on a channel ferry the noise from other cabins etc., heating stopped working reported it 8 hours later we got back to cabin a fitter was there he says ok & left but it was still not working on arrival in Amsterdam we was woken at 5 o clock with the ship pumping oil on. Food we have had better, crew nationalities 562 the ones we encountered did not speak English only 20 where from the united kingdom so good look on that one. The ship is old and it looks it on the inside disembarkation complete chaos, for express disembarkation take your luggage with you to deck 8&9 then when they call for you to leave every body is trying to get into lifts down the stairs to deck 5 health & safety gone mad & when got of the ship custom control who should check your passport SAID we not checking them we are letting anybody in today. cmv Magellan POOR. Read Less
10 Helpful Votes
Sail Date: October 2016
This was my wife and I's first cruise and went to see the northern lights. The first thing to go wrong was that the ship broke down and was 5 hours late, apart from an initial phone call to tell us this, we had to do all the chasing ... Read More
This was my wife and I's first cruise and went to see the northern lights. The first thing to go wrong was that the ship broke down and was 5 hours late, apart from an initial phone call to tell us this, we had to do all the chasing which was a good job, because if we had stuck to their plans we would have missed the boat! Boarding was chaotic to say the least and CMV managed to break my Samsonite Oyster suitcase, something that even the worst of the airlines around the world has failed to do. When we finally got to our cabin, we found it, along with the rest of the ship, very tired and non too clean. The hot water in our cabin failed on 3 separate occasions and it was very difficult to regulate the heating' other travellers including the top suites, either fried or shivered. The food at dinner was mediocre at best, although it was well presented and the waiting staff were excellent. The bar staff were very friendly and attentive, although the entertainment staff were very mixed, with some being very good, the orchestra and the comedian; however the singer in the Captain's Lounge was appalling, with a very poor level of english and always just off key. The night of Leonard Cohen's death, she managed to murder Hallelluja as a tribute. The reception staff were very rude and unhelpful and you came away with the opinion that you had complained, but they just didn't care. Tour staff were also unhelpful and sometimes rude and tour guides sometimes could hardly speak english, although to be fair, a couple of them were very good. Some of the tours were excellent, although a couple you came away feeling that you had just wasted your money. I would rate CMV as the Hi De Hi of cruising, even down to "Olga, your guest relations maager", playing the part of Gladys. Read Less
10 Helpful Votes
Sail Date: October 2016
We chose this cruise as it was a no fly option to go and perhaps (although in our case we were extremely lucky to see the lights) see the Northern Lights. We were advised prior to leaving for our trip to the Port of Tilbury that the ... Read More
We chose this cruise as it was a no fly option to go and perhaps (although in our case we were extremely lucky to see the lights) see the Northern Lights. We were advised prior to leaving for our trip to the Port of Tilbury that the ship was delayed due to a technical issue and would now leave Tilbury approx 5 hours later than scheduled and would we make suitable arrangements to arrive later than we had been originally advised. When we arrived at Tilbury the departure area was heaving and with coachloads of passengers arriving along with people who made their own way to the port, it soon became very uncomfortable and difficult to find seating. Fair play to CMV, sandwiches and drinks were made available and offered to people who had been waiting. Eventually we were boarded, but because of the delay very few of us were screened by security and our hand baggage did not go through any sort of scrutiny which meant anything could have been taken on board. We were shown to our cabin which was quite nice to be shown our cabin by a member of staff but the room was so stifingly hot it was unbearable and the AC was so noisy it made it difficult to sleep. By turning the knob on the ceiling, it was possible to get the room a bit cooler but then it just went icy cold so either one fried all night or shivered. No happy medium unfortunately. Towards the end of the cruise we heard many people with what sounded like smokers coughs. Terrible hacking noises that went on for ever. The boat itself shuddered, and at times it felt like being on a cross channel ferry with con stant rumbling and bangs and crashes at all times. In heavy weather it creaked most scarily. The announcements by the Captain were noticeable by their absence and we very often left port without even a mention. On the last evening, leaving Bergen he announced that the Magellan was the last passenger ship of the year to leave Bergen and a band had arrived on the dockside to play us off. By the time we had been told this, it was too late to get to the side of the boat to see the band. We were extremely lucky with the weather most of the time, bearing in mind that we cruised up the North Sea and were reasonably calm. However one day the seas were very rough and no one had advised the guests that perhaps sea sick pills might be helpful if one suffered. The only time we knew anything might be difficult was when sick bags were suddenly appearing all around the ship. Stuffed into handrails and on tables etc for people to pick up and use. When I asked the Captain one day why no announcements were made,regarding the possibility of a bit of rough weather, he told me that it would cause panic amongst the passengers and he had experienced some who rushed down into the ship, going to the ships doors and demanding to be let off. So he felt it better not to say anything. Some of the staff were absolutely fantastic and could not do enough for their guests, but some, especially the Eastern European staff were surly, did not understand the English language and came across as very offhand and not bothering. They hardly smiled. Whilst this may be their culture, it most certainly is not the guests on board and many people were overheard commenting about the staff. Also the duo who sang in what appeared to be their own language were worse than dreadful. Apparently they had been on board for six months or more but the singer's use of the English language in song was appalling. I would have thought that she could have learnt her craft a bit more. A lot of guests felt insulted to be offered such awful entertainment - unfortunately we were a captive audience and there was not a lot we could do about going elsewhere. The Cruise Director - looked like he got his suits from the Demob shop. He strutted around the ship and stopped and spoke to those who buttered him up. He was totally unprofessional. I saw him enter the restaurant one day totally ignoring the offer of the hand gel that was offered to all who entered to avoid various tummy bugs etc. He then proceeded to sit and hold court with anyone who went to his table and shook hands and slapped people's backs. A good example of how NOT to stop cross contamination in the restaurant. How he can brag that he was in the first episode of Fawlty Towers as a paperboy and expect us to be impressed, shows the level of what he considers is entertaining for us - the paying passengers. The entertainment was terrible, like being at infant's school and I can just imagine some of these entertainers auditioning and some suit sitting behind a desk saying "oh yes these will do for the Magellan". On a rating of 1 - 10 I think minus 5 would be a kind figure. If it was not bingo, it was countdown with the entertainment staff treating us like five year olds, or throwing a bean bag into some recepticle. No thought at all and certainly not much effort and the Cruise Director obviously saw something other than we did when we announced the fabulous singers and dancers. If we spoke Lithuanian, Polish or some other Eastern European language we might well think they were fabulous. Jokes made by the Cruise Director were old, heard many times before and he mentioned lots of cruise lines, and he seemed to be telling the back of the stage rather than the front when he spoke. One minute he spoke with a mid Atlantic accent, the next he thought he was a cockney and he very often gave people he did not seem to like snide comments which many people mentioned that were out of order. The food was edible, of a reasonable heat most of the time and drinks were a good price. Other than that, not much to elaborate on. However there were notices on the cool drinks and water dispensers saying passengers were not to use their personal drinking bottles at these dispensers. Well they all need to go to SPecsavers as loads of people queued to fill their bottles. A ship's Officer even walked past one passenger filling her bottle and did not say a word of her. Also, there is NO dress code, albeit what the blub onboard says, A lot of people bothered to dress up in Dinner Suits/Lounge Suits and the ladies made the effort to look nice. However there was an element of people who did not bother at all, and those who had made the effort found themselves sitting next to some scruffy oik who should have eaten in the canteen rather than the restaurant. Also, the Captain's table was used by a number of Malay/Chinese who obviously had paid considerably extra to sit at this table but totally ignored the dress code and turned up on formal evenings in shorts and flip flops etc. No smart dress - some even sat with their outdoor coats on. When I questioned the Maitre D why this was allowed, he said he could not tell people what to wear, but when I suggested he could gently advise that there was a dress code, he suddenly could not understand what I was saying and I found this to be the case when I voiced a question or an opinion a member of staff did not like. Some people's customs were disgusting, picking food up with their bare hands and putting it back, using serving spoons for more than one dish. Not washing their hands, using serviettes as tissues and leaving used serviettes on the tables, which were not wiped over very often. They were cleared pretty quickly, even to the extent of plates disappearing from under one's nose whilst still eating, but no wiping of the table. One waiter I asked (and I did ask nicely!) to clear a table when he had a minute, told me he was busy with lots of tables and would get round to me when he could - and said it in such a way it was verging on rude. We chose an inside cabin and at the end of the day for approx £47.00 a day, for the ports we called into, the coaches into town for those who did not book trips, and all the associated costs with getting into port, with bed/board and travelling over 3,000 nautical miles it was very good value, but we would not ever go with Cruise Maritime again. The Magellan is going into dry dock for 3 weeks of refurb (or remastering as Cunard call it). Apparently there will be some new carpet but the tired furniture is not likely to be replaced and a great deal of deep cleaning will be undertaken but not a lot of refurb apparently. I would be interested to see at the end of this time what had actually taken place. There should be provision for anyone who uses a wheelchair or has difficulty getting around to use one special lift allocated for them. So often these poor passengers waited for a lift only to find it was full and they could not get their wheelchairs/buggies in so if a lift could be allocated for them only it would be of a great help to them I am sure and they would be able to get between floors much quicker. Read Less
5 Helpful Votes
Sail Date: October 2016
A nice itinerary, a very friendly and helpful crew, nice cabin but will never cruise on this ship again why. Entertainment good shows but the times are not as on all other ships i have been on show times 7pm and 9pm, nothing on after ... Read More
A nice itinerary, a very friendly and helpful crew, nice cabin but will never cruise on this ship again why. Entertainment good shows but the times are not as on all other ships i have been on show times 7pm and 9pm, nothing on after second sitting for dinner, except tp sit in a bar and drink, the amount of people who returned to their cabins after the second sitting should tell the senior staff something, as they do not seem to listen to their cusomers. Food quality and choice was lacking and having sailed on the marco polo same cruise line which was why i selected to try the Magellan, was very disappointing. The only time on a cruise that i even skipped a full english. On the bright side the itinerary which included st Petersburg, was excellent and would encourage others to do, but not on the Magellan. Read Less
5 Helpful Votes
Sail Date: October 2016
This cruise is not good for disabled people, the gangways are to narrow, my wheelchair wheel came off two times. The toilet in the cabin is too low and I needed help in getting off of it. They state that a wheelchair must be below 23 kg ... Read More
This cruise is not good for disabled people, the gangways are to narrow, my wheelchair wheel came off two times. The toilet in the cabin is too low and I needed help in getting off of it. They state that a wheelchair must be below 23 kg and if you have a electric one that is impossible. If you cannot walk and are wheelbound some ports you cannot get off due to having steps. The food is cooked well but does not have the selection of other cruise lines I have been on. The staff are helpfull and polite but most of them don't smile or look happy. No 24 hour buffet. If you want room service you have to pay quite a lot, other lines either charge a nominal fee or it if free. Overall I got the impression everything was done as cheaply as possible and I would not cruise with this line again. Read Less
4 Helpful Votes
Sail Date: August 2016
Good points first -Price , Magellan the ship itself , food and drinks plus and the Baltic cities we visited. Bad points - the entertainment shows and music were very old and dated . Too many very old and or infirm people on this ... Read More
Good points first -Price , Magellan the ship itself , food and drinks plus and the Baltic cities we visited. Bad points - the entertainment shows and music were very old and dated . Too many very old and or infirm people on this cruise so gave the atomosphere one of a derby and Joan club at sea ! Cities such as Stockholm only had a 4 hour visit time which is much too short Entertainment was very much aimed at 70/80 year olds with the newest music I heard all cruise was by Abba and the band played what I would ( bad ) lift music The entertainment staff had to come up with their own ideas for shows etc , a case in point was one of them ( slightly) looking like Buddy Holly (but sounding nothing like him ) so you got a Buddy Holly tribute act....but a terrible one ! If you value the entertainment on board your cruise alongside the destinations you have been warned !!! Read Less
19 Helpful Votes
Sail Date: May 2016
We chose this cruise mainly because of the ports proximity to home, what a mistake, while mostly charming the staff (bar staff, chambermaids, waitresses etc seemed to have no direction. The organisation of the cruise was nothing short of ... Read More
We chose this cruise mainly because of the ports proximity to home, what a mistake, while mostly charming the staff (bar staff, chambermaids, waitresses etc seemed to have no direction. The organisation of the cruise was nothing short of shambolic. Arriving at Tilbury we parked with only a little aggravation. There seemed to be officials in high vis running all round the car park, however we late found out from fellow Parkers/cruisers, some had waited 3 hours to park. Anyway we embarked Magellan and were escorted to our cabin. I understand that the ship itself is a old lady that has recently been refurbished, it was ok...but not the luxury vessel it's claimed to be. On the first night we went for dinner at our designated time, only to find lots of potential diners standing outside. We were then told that a waiter from the restaurant had popped his head out of the door and said they would be serving us at 9.30' an hour after our actual time. We went, along with some fellow cruisers to reception where guest services advised that the delay in dining was due to the late embarkation of passengers owing to the delays outside the port terminal. We decided to eat in the bistro instead as subsequently advised by guest services, when we got to the Bistro it was closed. Back down to reception very unhappy, complained to the ships hotel manager who was not helpful. Eventually had dinner at 10.15. The next day we arrived in Ghent, there were arranged transfers from port to town. It seemed that all 1500 passengers were lined up by th ship, no ship staff anywhere in view. We waited about an hour for the transfer. Please bear in mind that we were not allowed off of the ship until after 11am, waited for the transfer (about 1 hour) journey into Ghent (about half an hour) and had to return by 5.30 at the latest, we didn't actually receive a 'lovely day in Ghent" as advertised. The problem was no one ever said sorry, there were many announcements about different things over the 3 days, but no announcement about delayed dinner or the wait for the shuttle. Customer Service clearly not important. Today, we had to vacate our cabins by 7am, leaving the keys inside. We finally disembarked at 12, like everyone on the ship we were reliant on the toilets in the bars etc. This was 5 hours of having to find toilets which were not ' out of order' or overflowing over the floor, disgusting. We were then called to disembark but a fellow passenger either collapsed or fell, consequently the gangplank was unusable. We then were led in a March round the ship to a further gangway which then had to be fitted with a bridge between ship and shore, this was so claustrophobic, but even then they were instructing other passengers to make their way to the exit, this could have ended badly, lots of the passengers were elderly. Would I cruse with CMV again? No never. Read Less
37 Helpful Votes
Sail Date: April 2016
I think your view of Magellan is likely to be influenced greatly by whether you have cruised before or not; I have. The embarkation process began well (the staff in the carpark were superb), but when we went to collect our cards for ... Read More
I think your view of Magellan is likely to be influenced greatly by whether you have cruised before or not; I have. The embarkation process began well (the staff in the carpark were superb), but when we went to collect our cards for access to the ship ours had been misfiled in the "N's" (our surnames begin with P and B!) and after 20 minutes it was actually my travelling companion who found our cards. Ah well, these things happen! The ship just doesn't have the "Wow factor" - having travelled with other cruise lines before, I wanted to be wowed - I wanted to go to the atrium (there isn't one) and look out and think "wow" ... unfortunately, there was no area on the ship which afforded me any type of wow! :-( The cabin was a good size (Cabin 6169) and was clean and functional. We had enough wardrobe space for two, but if there had been 4 of us, we would have struggled. Onto the evacuation drill ... wow, what a fiasco! Put it like this, if the call was sent out to "abandon ship" everyone would drown!! So, you have to go to your cabin and collect your life jacket (picture the scene; you're running downstairs with half the passengers whilst the other half of the passengers have already collected their life jackets and are now running up the stairs!), then assemble at an "inside" muster station - mine was the restaurant. Once there, you are checked off and the crew then attempt to establish who is missing. After about 20 minutes (the ship is sinking at this point, remember) you are taken out of the restaurant onto the deck, where you are then asked to ascend two flights of stairs to reach the life boat. Hmmm, the average age of passengers on this ship was 70+, many of whom had mobility issues ... lets hope the "abandon ship" words never, ever have to be spoken, because most people on this ship would not get off!! We took the drinks package and made the most of it, although they did run out of diet coke for the final day at sea! The food was, at best, mediocre. The meat in the dining rooms and the buffet were "cheap cuts" ... all "bone-in" food, not chicken breast etc. There was, however, an abundance of food. In the buffet, though, it al felt a bit like "slop." Another reviewer has called it "care home food" and, yes, I would agree with this. Also, they don't seem to quite get it right around what they serve and when. The Pizza station, for instance, only operates until 6pm ... but if you really aren't taken with the "slop" at meal times, pizza might be a good alternative. Beer battered fish was served, but there were no chips to go with it ... only rice. It just wasn't particularly well thought through at times. Afternoon tea was good though! lol The staff work incredibly hard and very long hours. However, on more than one occasion I overheard staff complaining to other guests about their work and I have never experienced this on other cruise lines. I think the staff here are worked like dogs and are demotivated by their managers/captain ... it simply did not have a happy feel to it. I also think the ship is probably understaffed by about 50 - 100 heads which makes the staff morale worse. No-one was rude, but, unlike on other cruises, they didn't have any great desire to please their guests either. And then onto my biggest bugbear with the staff ... eating and smoking in view of the guests whilst in their work clothes. Every day I went onto the deck and saw at least three different members of staff smoking. Further, in the evenings, I saw a number of uniformed staff sitting in or around the bar areas drinking alcohol. Hey, I have no problem with them drinking alcohol if they are off duty - but then they shouldn't be identifiable as staff of the ship! On one occasion in the buffet, one of the staff from the reception area came up into the buffet and sat with the staff eating his breakfast. OK, so it really isn't the end of the world - I am simply making the point that on a cruise ship there should be an illusion created and that is shattered when the staff are behaving the same way as the guests (smoking, drinking, eating in the buffet) The entertainment was pretty poor ... sure they work hard but the female lead singer (Sarah - I think) was far too "cruise ship" (as Simon Cowell would say) and every time she opened her mouth to sing, I fully expected her to do a "jazz hands" pose. The other singers were ok. The dancers were great and displayed many routines, often in relatively choppy waters! The Captains Bar had a duo which were also OK - it did feel a little bit like a "man with a bontempi and his friend" though. The violinist and pianist duo must be singled out as true musicians, though. After the first meal sitting, it was a lovely experience to sit and listen to this duo perform whilst having an after dinner drink. It also appears that Adults Only means "old" pensioners (75+) ... pensioners who sit in the best seats on the ship (the ones by the windows) and promptly fall asleep. So, you are sailing down the norwegian fjords, but you can't see them from inside because there are a lot of people who have sat down and ... fallen asleep. There is absolutely nothing that the cruise line can do about this ..it's simply an observation. It was quite telling that another guest said to me "You must be one of the youngest people on this ship!" (I'm in my forties! lol) The Norwegian Fjords are simply stunning ... just beautiful, and I would recommend that everyone goes and sees them ... perhaps not with this cruise line though (unless you want a real "easy listening" type experience, or you want to sleep through most of it!) Finally, there were a number of people I met who were really happy with everything about the ship and the cruise ... upon asking, it transpired that these were people who had never been on a cruise before, and that's why I say that your opinion of this ship will very much depend upon whether or not you have experienced cruise lines before. For me, there are far better providers out there and if you didn't enjoy this cruise, don't let it put you off! Read Less
28 Helpful Votes
Sail Date: March 2016
Just before our Cruise, we received the final documents from CMV and noted our Cabin had been changed from 5092 to 7188, a choice no one would freely make. I rung CMV and despite protesting they refused to change back to the one booked, ... Read More
Just before our Cruise, we received the final documents from CMV and noted our Cabin had been changed from 5092 to 7188, a choice no one would freely make. I rung CMV and despite protesting they refused to change back to the one booked, stating you checked the upgrade box, basically tough luck. As we found out later, this turned out to be a DOWNGRADE. Difficult to understand what was, "superior plus" about this cabin. It should noted that apart from one night this cabin 7188 remained empty, the reason it was occupied was because their cabin became flooded on deck 5. They quickly returned the next day. Other people knew people someone from a previous cruise, who had complained about this cabin. We arrived at the car park at 11.00 hours for an 11.30 boarding to be confronted with total chaos. There were no porters to assist you with your luggage, joined a long queue shuttling along with our cases, eventually boarded a double decker bus, totally unsuitable for many to get upstairs. How fortunate it was not raining. Eventfully arrived at the main terminal to be confronted with long queues, eventfully boarded at 12.45. Our last case arrived during the life boat drill, sometime after 16.00 hours, which was longwinded & disorganised. Our initial thoughts on the cabin were encouraging, reasonable size, as was the shower. But limited storage, and our cabin steward was very helpful. We arrived at the Waldorf restaurant and had a most enjoyable meal, table companions & service were very good. Eventually we returned to our cabin, and things went downhill rapidly, noise from the propellers was worse than expected, and we were subjected to loud metallic banging and repetitive vibrations all night. It was as if a metal door were swinging freely, and slamming closed. We were advised by others that it was a wire rope and there was nothing that CMV could do about it, or were prepared to do. Complained to Customer Service they advised that the ship was full and consequently there was nothing they could do. During the second enjoyable meal one of our table companions was missing, she was in sick bay having fallen over and either broken or dislocated her hip. One of many to fall over and injure themselves. Was advised that cruise ship arrived at Tilbury with quite a few less passengers, as CMV have not disputed this figure it must be correct. If so, one must question whether this ship is suitable for its itinerary the cliental it aims at. Endured a second sleepless night and complained to Customer Service again, and advised that there nothing they can do. Later in the day we were contacted by Customer Service that another cabin 7059 was available as it appeared to much quieter, so we moved in, how wrong we were. The cabin was even worse, again we complained to Customer Service, and requested that can someone come and have a look at it. Eventually a carpenter arrived, he tried his best hammering corks in, in various parts of the ceiling, all to no avail He advised the whole wall panel needed to be removed to resolve the problem. Next day we went to Customer Service and advised the tapping problem had not been resolved, they requested a report from the Carpenter, he inspected the cabin again and reported that the problem had been resolved. Customer Service advised that as no one had complained about the cabin before, which was totally untrue. Consequently, we had to endure another sleepless night. After leaving Gibraltar, the Ship started cruising at high speed in turbulent water and the noise in 7059 was unbearable, we went the Customer Service and demanded that we come and inspect the cabin, he refused, however they arranged for someone to inspect the cabin, he agreed that it very bad. We were then offered 7087 as a night cabin, however this turned to be not much better, because the speed the ship was travelling at, and the vibration from the prop shaft, even the fan in the bathroom was rattling badly. Yet another sleepless night, it was so bad that my wife returned to the 7059. During the day the Captain reduced the speed to about 10 knots, which significantly reduced the noise level, why he found it necessary to travel at high speed at first, who knows. After returning to our day cabin 7059, there was what I describe as a very condescending letter from Julie Thompson and a bottle cheap house red wine (cost to CMV about £2.50), two wine glasses, but no corkscrew, how typical. I would add that the next day when I went to reception to pick up a news letter, the person I dealt with the night before saw me coming & looked the other way & totally ignored me. At at no time were we asked is everything okay during the rest of the cruise. Later on the Cruise another couple on our table complained about noise in their cabin at low speed, they were immediately offered a quiet sleeping cabin and deck 5, at no time where offered this option. I won't go into other problems we had with Customer Service, few seen able sort out even simple problems. Needless to say, we will never cruise with CMV, and well over 80% of the people we spoke to, felt the same. As a company, they seem to have little respect for customers. They must be aware that cabin 7188 is noisy and customer service on the ship were certainly aware of the problems with 7059. Last but not least, within a few days many people starting coughing, including myself after about 5 days. In the second week all three ladies on our table had several days in bed. Even now, my wife is very poorly, and a x-ray confirmed she has a lung infection. This is a major problem that will be difficult to eradicate, I feel sorry for the people on the next cruise. An email similar to the above was send to CMV on Tuesday, to date no response. Read Less
22 Helpful Votes
Sail Date: February 2016
We have sailed with CMV twice before (see previous reviews), and most recently on the ill fated autumn gardens cruise that failed to land at either of the Channel Islands. We had booked this Northern Lights cruise before booking the above, ... Read More
We have sailed with CMV twice before (see previous reviews), and most recently on the ill fated autumn gardens cruise that failed to land at either of the Channel Islands. We had booked this Northern Lights cruise before booking the above, so we knew we were in for some potential problems. On the other hand, The Magellan has a catalogue of virtuous points which I will detail first. 1. It is cheap. I do not know of a cheaper way to cruise to Norway in the classic sense of cruising. 2. The drinks are cheap, and less than London pub prices, with no stupid 12.5% service charge that you get on some US boats. 3. The currency is £UK, so you know what your true bill will be at the end. 4. It is very much aimed at UK adults, so you know approximately what you are getting. 5. You can embark at Tilbury, which may be more convenient than flying to an overseas embarkation, but may not compare favourably with Dover or Southampton 6. It is not pretentious. 7. Whilst most of the profit is made from the extras that are sold to you, we have been in more pressurized environments and paid more for excursions. If you are minded, you can avoid the overpriced extras. 8. Did I say it was cheap? 9. Inside cabin (6130) was surprisingly comfortable and spacious, but lacked draw space, had useless bits of furniture, and the electrics are laid out illogically. We had upgraded to avoid the noise of the bow thrusters which were a problem on our previous voyage, but this seems to have been fixed now. 10. We had little trouble getting a table for two for most meals. There were a couple of times where we failed, but we succeeded in avoiding unwanted company 90% of the time. I know that cruises are supposed to be sociable, but being landed with the perpetual moaner, the braying know-it-and-done-it-all, or more unfortunately someone who is demented (lots of them) can take the shine off an experience. 11. It is very cheap. 12. Currently the entertainment crew is first rate and they have a couple of vocalists who even I liked. Other reviews of this trip are pretty accurate, and so I will concentrate on those bullet points which marred our trip, and have led us to the decision that it is the end of the line for us as far a CMV is concerned, and we would prefer to pay a bit more for a better product. 1. From the moment we embarked (promptly) everything was delayed, with a 2.5hr delay to departure (no explanation given, but appeared to be delay in taking on new fuel in the smelliest way possible) and this knocked on to a late arrival at Amsterdam, disrupting our planned trip to museum land as we had been to Amsterdam many times, and the organised trips were of little relevance. 2. Everything is geared around the first sitting for dinner, which is either at 5.45 or 6.15. If this is not your wish or your culture, then you will be missing out as much of the entertainment occurs when you are dining, and the 8.30 sitting we were allocated to was just a touch too late. Leisure seating gets full then, and it is easy to find nowhere to sit after your meal. 3. Everything is also geared around the ship’s excursions, and if there was a late arrival, the excursions were undertaken, but independent travellers were left in the dark as to what facilities might be open. On one day we arrived almost in the dark after public attractions had closed and learned that the excursion destinations had been kept open exceptionally for the paid trips. 4. There appeared to be a great disconnect between the divisions of the ship with little evidence of teamwork, and much evidence of crew not knowing what was going on. This was particularly so with the reception staff who were experts at deflecting reasonable questions, and often told untruths rather than say they did not know (which was most of the time). Shore excursion staff seemed to know little about destinations apart from what was printed in promotional material, and gave the impression of never having left the ship. 5. As has been mentioned before, a number of lifts are not working. When we were on the boat 6 months before, they were trying to repair broken lifts, but now all pretense of that has been abandoned, so as the buffet restaurant is on level 10, you may have to wait. Stairs are there, but are very steep. Fortunately the boat did not rock much so I did not witness any falls. 6. Whilst the food in the buffet has improved somewhat since my last trip, with a better pizza station and often hot food stations of the day, it is still chaotic. There is insufficient room to sit, insufficient utensils, and the general push and prod problem of buffets. The risk of luke warm food is high, but there were some pleasant surprises. There is no served breakfast as such, and if you go to the main restaurants for breakfast, it is a cut down version of the serve yourself buffet, but with waiter served teas and juice. We opted for the buffet because there was a better variety of food. 7. Many of the staff are Eastern European, with the biggest contingent of passenger facing staff coming from Ukraine (largely Odessa according to my straw poll). When we were on board, several of the dancers were Ukrainian, and one can only guess that they were exiles from the Odessa ballet. Unlike other cruise liners, there are virtually no Phillipinos. It has been my experience that there is no culture of hospitality in the old Eastern Block Soviet Style countries, and whilst I could not fault the attempts to please by some, it is clear that there is some way to go until the level attained on some of the more up-market cruisers are reached. I can only guess that the somewhat utilitarian Soviet appearance of the interior of the ship makes them feel at home. 8. Although this is not an opinion held by all, the ship produced probably the worst show entertainers I have ever witnessed. A man with little vocal talent and a banjo. I walked after 5 minutes the first time, but gave him the benefit of the doubt the second time and walked after 10 minutes. As our views were so out of kilter with those of other passengers, may be it was telling us that we have come to have higher expectations from cruising, and it is time for us to wave goodbye to CMV. It was cheap, but maybe we should look for something better. The resident Vocalist Raoul (winner of Romania’s TV talent show), is excellent, and his tribute to the Four Seasons is truly remarkable. 9. Served food in the dining rooms is good, and the staff serving were excellent. The food is presented well, but at the second sitting, it was clear that it had been sitting around since first sitting for the cold starters, which sometimes had started to dry out. The ship is incapable of producing a good desert anywhere, and this was a weak point of the catering. Even ice cream was left standing around until it had melted. Staff seemed poorly briefed about what the food actually was if they were questioned. If you have a broad palate, then the food will be the least of the on-board problems. 10. Whilst the ship might work in good and hot weather, in a cold weather cruise, there is insufficient seating especially at mealtimes. It is assumed that some people will sit outside, but with Arctic temperatures, that will not happen. At disembarkation time every seat on the ship is occupied after cabin vacation time of 0700hrs. All in all, whilst the trip was successful and we saw the Northern Lights on three separate nights, the trip lacked a feel-good factor, mainly due to the shortcomings of the infrastructure of the cruise staff and the general indifference of some of them to customer needs. It should be noted that one of these occasions that we saw the lights was on an organised excursion where we paid £95 each to be taken on a coach to stand in a field in the snow at night and we had about 3 minutes of light over a 3 hour period. At least we saw them as it would have been injury on top of insult if we had not. NB all northern lights trips come with a health warning: you may see nothing. Read Less
17 Helpful Votes
Sail Date: January 2016
The Ship itself: The Magellan is the noisiest, creakiest, most unstable ship that we have been on. If you don’t mind a rolling ship then it might be OK otherwise this is not the ship for you. The ship constantly rolls with every wave ... Read More
The Ship itself: The Magellan is the noisiest, creakiest, most unstable ship that we have been on. If you don’t mind a rolling ship then it might be OK otherwise this is not the ship for you. The ship constantly rolls with every wave no matter how small. I set up an “inclinometer” to monitor it. From London to Amsterdam to Lisbon, the ship rolled from 0 to over 8 degrees to port. At one point during the night, it rolled so much (probably over 12 degrees) that all the bottles and glasses of water on the bedside cabinets and the dressing table slid off onto the floor. Loads of crockery smashed to the floor in Raffles Restaurant. Sleep was impossible. From Lisbon to Cape Verde, it was 0-4 degrees. At Cape Verde in port, the ship was moored on the starboard side but still leaned at 1 degree to port. Across the Atlantic to Brazil, it was from 3 degrees starboard to 3 degrees port. Even up the Amazon River, it rolled from +2 to -2 degrees. At one point, it is my opinion that the ship hit a sandbank because it violently listed at about 15 degrees to starboard. All the crockery in Raffles kitchen fell to the floor (again). When spoken to later, the Customer Services Manager denied hitting a sandbank but claimed that it was a tight bend in the channel instead!!! Engine noise was excessive and 24/7. The Tender boats are very old and do not appear to be in good condition. One has broken down. The lift on another broke and we had to remain overnight in port for the repair. All the tenders are very smokey and noisy. The Magellan leaks. After every shower of rain, there were pots placed in suitable positions in the Captain’s Bar, in the Sinatra’s bar and outside the Gym. On one occasion, the leak outside the Gym was so bad, it was literally pouring gallons of water onto the carpet but nobody was taking any notice. On another occasion, the strong smell of sewage outside the Gym was very noticeable. There may have been more leaks around the ship. Deck 4 seemed to have more problems that most. Several passengers had to change their cabins due to flooding problems. One couple changed room three times because sewage kept flooding up the shower plug hole and many passengers reported brown water coming from the basin taps (see Water below). The remainder of the ship shows its age. Rust is evident everywhere and the smell of diesel was common along the cabin areas as was the smell of sick from passengers who could not take the rolling. Cabins: The cabins are quite dated and furniture is showing signs of wear. The ceiling panels rattle; the wardrobe doors creak, other items squeak - no chance of a good night’s sleep. There is no control over the heating in the cabins. There is a built-in fan in the ceiling with a variable speed control but no thermostat. Many cabins have 2 bunk beds pinned to the wall. This ship is an adult only so it is doubtful if four adults used one cabin. They should be removed to leave more living space. There is one electricity socket per cabin and that is the two round-pinned european type. There was another socket of 115v and a corner light socket of unknown voltage that we used as a battery charger only. The Magellan website has absolutely no information about electric types and their usage. Irons and kettles not allowed although we ignored that for the first few days. We brewed our own tea but water was a problem as mentioned. Also milk is a problem - only long life milk is available which is not very good in tea. Milk did not keep in the cabin for more than a few hours before going off and there is no fridge in the cabin. Food: If you are a meat eater, then the food might be considered acceptable. For a calorie-conscious Vegetarian or Pescatarian, very disappointing. Food choice in the Raffles Restaurant (probably the most commonly used restaurant) was quite basic. All fish dishes are swimming in oil, butter or some form of cream sauce and all were overcooked. Cheese choice was very limited. Salads were limited mainly to a lot of cos or iceberg lettuce, cucumber and tomatoes. When there was a coleslaw, chopped leftover meat from the previous night was invariably always added to it - no good for vegetarians and I think it spoilt it for everyone. As the holiday progressed, it became worse. At Raffles Bistro (self service), we were constantly (at least half the duration) being served by an army of waiters (at least 25) for “Health & Safety” reasons. It was ridiculous. In the evening, our meals here became more and more restricted. Eventually, all salads were pre-prepared in bowls as were desserts - all very restricted. We could not help but get the impression that this was more for economy rather than health! Food at the Waldorf & Kensington Restaurants was better but restricted to the menu. Entertainment: The shows were pretty good on the whole. The dancers were well received and performed very well - could have done with more of their shows. The singers left quite a lot to be desired. There were two male singers who were very good, excellent even but the rest !!! Water: The water from the cabin basins was supposed to be fit for drinking. However, on our first night, some black greasy fluid came from the taps leaving a ring round the basin which had to be scrapped off. We never tried to use it as drinking water after that. The alternative was bottled water at £2.20 per 75cl bottle (£2.93/litre) which is quite expensive. Water in Lisbon was 1 Euro for 5.4 litres! There are drinking fountains around the ship but we are not supposed to fill water bottles due to “hygiene reasons” - we ignored this; we need clean water in the cabin. Later when we left Barbados, dark brown water issued from the basin taps and we bottled a sample for future analysis. Drinks: All spirits and fortified wines are measured out using a 40ml thimble measure (not legal in Britain). However, the bar staff never seemed to fill it to the 40ml mark. By obtaining a large measure of spirits from all the various outlets and filling a measured bottle, it was clear that the average was around 33ml, not 40ml, per measure. This might be considered OK if you have a drinks package at £17/day/per person (you simply have another drink) but beware if you are buying your drinks ad-hoc over the bar. Furthermore, lemonade, tonic, coke or ginger ale was only available by the can (£2.05) which makes a mixed drink quite expensive. Beer was simply Bitburger Lager and served in 440ml measure (with a lot of froth) at £3.30 - quite expensive. Other beers were bottled and chargeable even if a drinks package had been bought. When the drinks bill arrived (every 2 weeks), there was always a discrepancy or two but the Reception staff did not seem to be too bothered. As I had a drinks package and therefore would not be charged, they were reluctant to investigate drinks that should have gone on someone else’s bill. Gym: The gym is limited but useful. There is only one mat available for floor exercises despite requests for extra ones (this was met with “You should have brought your own”). A water fountain has recently been installed which is well used. We filled our water bottles from it without any objections. Itinerary: This could do with reviewing. Some stops could have done with being longer and some with being shorter. Manaus in the middle of Brazil was very hazardous to your health and not only from the Zika virus. During our enforced overnight stay, 9 passengers were mugged in the town despite the presence of Tourist Police. Additionally, it was reported that one female crew member was held up by a mugger but rescued by a male crew member who had to use force to fend off the attacker. Also another crew member who separated from his group was held up at gunpoint and robbed of everything down to his underpants. There were also warnings issued about Santana with regard to pickpockets & muggers. Gratuities: This was included in the fortnightly invoice but could be declined if done promptly. We were never sure who received these gratuities. Some staff were salaried, some salaried plus gratuities, some just paid a wage and some unpaid living off gratuities & tips. We do not believe in gratuities as we consider that the company should pay a fair, living wage to all its employees and passengers should be free to reward special service. CMV are very sensitive about this element. We were told by one member of staff that they would be instantly sacked at the next port if it was found that they had talked to passengers about gratuities. This was confirmed by other staff. It appears that gratuities are a way that CMV use to subsidise wages. Read Less
8 Helpful Votes
Sail Date: January 2016
We wanted some destinations neither of us had been to before and the Amazon was very inviting, plus price was reasonable for the length 6wks . Did not expect 5star cruising but nor did we expect so much water where it shouldn't be! ... Read More
We wanted some destinations neither of us had been to before and the Amazon was very inviting, plus price was reasonable for the length 6wks . Did not expect 5star cruising but nor did we expect so much water where it shouldn't be! The cabin was of ample size, beds very comfortable, shower great. Food was acceptable but in buffet not great. Like an old fashioned noisy school canteen! The waiters were attentive and cabin staff excellent. The trips ashore, with one exception were good, although the queuing for tenders was hideous despite trips being called at diff times. The tenders were grubby and old with broken windows, and on some trips the return tenders were reduced to one. The ship is tired and tatty but very clean.Most of our trip only 2 out of 4 lifts worked and often one was being used by staff to transport bed linen etc. Luckily stairs are easy for us but not so for a lot of less able people on board. Entertainment was ok, also had a couple of good lecturers giving talks on destinations etc. Problems, well water is a BIG one. Constant leaks in the lounge from ceiling, often light fittings! meant checking your chair wasn't damp, minding the blue towels that lay on entrance to the bar for most of trip, soaking up big leak, also outside the gym.Apparently swimming pool leaked---- Lots of ill people confined to cabins... about 3wks into trip the usual clanging and shaking in cabin of loose wall panels changed to horrendous knocking and thudding on our walls.After 3 nights no sleep told reception who said ship sailing to full capacity and offered earplugs! I declined as already tried my own to no avail. after numerous attempts got a member of staff to come and listenin our cabin. They accepted it was awful and gave us new cabin. We had to move ourselves as by 10pm promised help not arrived. Problem-trip 1st thing next morning, no safe, light not working, still same next day so had to use 2 cabins 1 for safe 1 to sleep. Back from trip, required 3 more tel calls to get sorted. 3days later, returned from breakfast to open bathroom door and be greeted by a flood of water and waste matter coming up drain.Staff said they would get a plumber to fix it. The smell was awful. They put a cabin lad outside our door as it had to be kept open for access. I checked at frequent intervals and noticed some other empty cabins with same problem. By late afternoon the waste matter had spilled onto our carpet and they had industrial dryers in, still insisting we could go back later! at 8pm they admitted defeat and gave us another cabin 1 deck up. Great, yet another evening ruined, we also missed our slot for dinner as we had no where to get washed and dressed in so had to make do with leftovers at buffet. The promised assistance to move arrived at 11pm one lady who we ended up helping as only one lift was working so we carried half our belongings up stairs. Surprise, broken air con and safe totally missing lock! We were not alone as we spoke with numerous couples who'd had to move. I approached reception next day re speaking to Julie-cust services, but just received letter through cabin door saying aware of situation and to contact company on return. Since then numerous letters have been written, company not interested, just offered 15% off my NEXT cruise with them this year! I declined and wrote to ABTA.It went to pre arbitration but they won't respond with any better offer.I would need to pay for full arbitration. I am disgusted with their customer service attitude and can only say don't cruise with them.Heaven help anyone going on the 'maiden world cruise with them. The Amazon destination and other ports of call were great but the ship is tired and needs scrapping, not refurbishing. Lots of people on here feel likewise. Read Less
11 Helpful Votes
Sail Date: December 2015
Looking forward to a lovely long Cruise was a bit disappointing. This is the most noisy ship ever, most night had to sleep with ear plugs in, with the engine noise and all the creaks and rattles Apart from the noises in the cabin their was ... Read More
Looking forward to a lovely long Cruise was a bit disappointing. This is the most noisy ship ever, most night had to sleep with ear plugs in, with the engine noise and all the creaks and rattles Apart from the noises in the cabin their was always a terrible noise by the Captain Bar and Photo Shop think it was the air con. It is very unstable in bad weather, so if you suffer with sea sickness not a good ship to travel on. It always had a tilt. The air con is not very well regulated so is cold when you don't want it to be and hot when you want it cold, to turn it on or off in your cabin the controls are on the ceiling so if you are small you would have to ask your cabin steward to do it for you. The food was cold or warm. Even thou their was quite a few chairs they were not comfortable to sit on to relax. Too many sun beds and not enough sun chairs. Cannot walk round deck. Water in tap was safe to drink but tasted horrible and to buy water on ship was £2.20 for a large bottle. Their was often leaks from pipes, one was outside the Sinatra Bar which had towels and buckets on the floor for about 4 weeks Think the security could be better when you come back on ship. Entertainment was a bit boring as it was the same most nights and some of the singers sounded like it was karaoke a night, would had been nice to have more guest entertainers. We had one on at Christmas and Two on for the Amazon cruises. The staff were excellent but they did not seem very happy but I had heard that they had problems with their wages. The drink package was well doing. This ship it not really suitable for long cruises. I would not travel on the Magellan again. Saying that we made the best of our time on board and had a good time. I suppose you get what you pay for. This is just my opinion and experience of the ship. Read Less
4 Helpful Votes
Sail Date: December 2015
Our trip started with a 5 hour delay due to bad weather, fair enough these things happen, we were advised by a phone call and were able to re-arrange our taxi pick up. We arrived at Tilbury and check in went without a hitch, on board ... Read More
Our trip started with a 5 hour delay due to bad weather, fair enough these things happen, we were advised by a phone call and were able to re-arrange our taxi pick up. We arrived at Tilbury and check in went without a hitch, on board shown our cabin, spacious and clean with plenty of space for our clothes, good size shower room, and later found it to be a good shower very powerful. So far so good but...... I am afraid it was all down hill from then on in, we found a lot of the staff to be very surly as if it was all too much trouble!!! That's a shame as any other cruise we had been on the staff were cheerful always had a smile and were only to happy to help. The food was awful from the 22nd Dec until 27th Dec, food was just warm, not very appealing, one lunch time in one of the restaurants my husband was given raw fish for lunch, and no it was not supposed to be sushi, we also heard that quite a few people experienced the same! Christmas Day Dinner was terrible, 2 small slices of turkey, possibly 2 sprouts with a few batons of carrot, a slice of bread sauce, yes I did say a slice, NO POTATOES, Christmas pudding was not Christmas pudding at all it was a chocolate sponge with a few currants in it and a chocolate sauce on top, I wont even explain the so called mince pie. I did say until 27th Dec then .... what happened who knows but suddenly things started to improve the staff had smiles on their faces helpful and polite, the food improved beyond recognition, hot, appearance better, are we on the same ship I could hear. So why, why did we have to experience all the negativity, and over Christmas as well, its a terrible shame, our first Christmas away possible our last! I could go on and on regarding this trip but I think people reading this will get the message. Read Less
5 Helpful Votes
Sail Date: December 2015
What a disappointment, first port of call should have been Gibraltar, it was Antwerp. The reason for this change wasn't believed by anyone and as a result, we didn't go to Lanzarote. The food in the Waldorf was mainly inedible, ... Read More
What a disappointment, first port of call should have been Gibraltar, it was Antwerp. The reason for this change wasn't believed by anyone and as a result, we didn't go to Lanzarote. The food in the Waldorf was mainly inedible, the Head Chef clearly couldn't cook even basic food. He tried to be too clever and innovative, but failed miserably. The lack of sufficient seating in most public areas, including Raffles was problematical. The ship appeared to little or no stabilisation compared to other ships I have sailed in previously. Wouldn't ever consider another cruise with Cruise and Maritime, I am going back to P and O (a professional Company). Read Less
7 Helpful Votes
Sail Date: December 2015
I don't think I have to say much about this xmas/new year cruise, most has been said from previous reviews. It was a total disappointment, all comments previously written are 100% accurate, our cabin steward ( Sanjay ) seemed to be ... Read More
I don't think I have to say much about this xmas/new year cruise, most has been said from previous reviews. It was a total disappointment, all comments previously written are 100% accurate, our cabin steward ( Sanjay ) seemed to be the only person who knew what is job was, and the the staff who took our orders for drinks, they did a fine job. We saw the captain maybe 4 times in the 2 weeks, just his report on the pa system, if you could hear him that is. The other item no one has pointed out was the disembarkation at Tilbury, many took the offer of the express move to get off early, this was a total joke, we stood for 1.5 hours waiting to disembark, only to be told that we had to turn round to disembark the other side, then turned again, then again, surely a ship can only dock one way, of course tempers started to raise, when we were told to move round again to another place of disembarking by a member of staff, what did she expect. Eventually we left the ship at 3.10 pm instead of 1.30pm, that was after waiting around at different points on the ship from 10.00am, the time we had to vacate our cabins. So over 5 hrs to vacate the ship. It was a disgrace to be treated like this. I could say more about the entertainment, food, cleanliness, the drinks rip off which hardly anyone took up, the £5.00 per night per person tips, I, like most were at reception on the 4th January getting it reimbursed from our card bills. At least I gave a good tip to our cabin steward, he deserved it. I will no doubt be going back to Thomson for future cruises. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

Find a Magellan Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise