9 Helpful Votes
Sail Date: October 2018
We chose this trip as we wanted to see Norway and the Northern lights. When we got to Tibury we were sent round in circles. The signs were few and far between and not very well positioned. We followed the signs only to be told that we ... Read More
We chose this trip as we wanted to see Norway and the Northern lights. When we got to Tibury we were sent round in circles. The signs were few and far between and not very well positioned. We followed the signs only to be told that we were in the wrong area. It was like Custers last stand! There were cars going round and round in circles all being in the wrong place. We finally got to the right area and had to sit under a marquee with rain, whipped up by high winds, blowing through!! The first impression of the ship wasn't good. It looked pretty unkempt . We were on deck 7 and the smell of sewage and fuel oil was overwhelming . I made a comment to one off the crew and we were told " It's an old ship " and that this was it's last trip before a refit. The smell got worse over the next 4 days particularly when the Captain made a decision to sail with a force 11 predicted!! We had 7/8 metre waves and hurricane force winds. This was a full day at sea. The opinion if the guests was that we shouldn't have sailed. The smell after was REVOLTING. It made your eyes sting and you held your breath until you got away from the stairwell. The food was bland and pretty much the same every day. The trouble was seating. There simply wasnt enough seats and tables to cater for everybody. We had to sit on the window sills on two occasions!! They were constantly running out of cutlery and crockery. Mugs were at a premium. The room staff were SUPERB, as were the waiters, but other bar staff had a couldn't care less attitude. We were served the wrong drinks numerous times and had our cards swapped on 3 occasions. The shows were, well what do I say?. Queen tribute night summed it up. The backing ' band' were terrible. The 4 singers went from English to their native tounge if the couldn't remember the words. I didn't know if to laugh or cry! We walked out after the third song. Some people did say they enjoyed it to be fair. The comedian we saw had the oldest jokes you could think of. To make matters worse he tried to play the guitar! He couldn't keep up with the back music AND played out of time and time. The tours were good and we saw the Northern lights, which was the reason for the cruise. The tour guides were very helpful. We wouldn't sail again on the Meggelan. I know this was it's last trip and it showed, but it just lacked the things that make it a nice ship. Perhaps after a refit things might be different. But going on our experience, this was a outdated old smelly ship and had we known that, we wouldn't have booked it. Read Less
4 Helpful Votes
Sail Date: October 2018
Overall - The food on this ship was shocking. Typically it was to a standard I wouldn’t accept if I was cooking at home. On the plus side, nobody I knew gained weight from eating on the cruise. Deserts were limited and when ... Read More
Overall - The food on this ship was shocking. Typically it was to a standard I wouldn’t accept if I was cooking at home. On the plus side, nobody I knew gained weight from eating on the cruise. Deserts were limited and when available, nothing to write home about! - The only drinks available were water, tea or coffee. Some juices were available with breakfast - Waiters at breakfast and lunch were of Indian extraction and had very poor command of English, leading to poor service. - The entertainment was very 'Carry On', as though people's taste hadn't progressed in 60 years. It was often offensive on many levels. - I tried lodging a complaint after the cruise but none of the e-mail addresses for communication were working. All my e-mails bounced back and the help line is only for pre-cruise communication. They only communicate with people before a cruise. - My mother is an active 82 and she had been looking forward to this cruise. There are few pleasures in life when you are senior but food is one of them. Breakfast My mother (who is 82 and has blurred vision and poor hearing) would attend breakfast sitting at the Kensington Restaurant. The canteen on deck 10 was too much busy for her. She is careful not to trip and fall. 1. The eggs when requested were typically served hard when boiled (with a black ring about the yoke) or the omelette included ingredients, such as peppers, not requested. 2. The porridge was closer to concrete than pre-soaked oats. My mother eats porridge regularly and is not convinced that the raw material was, in fact, oats. She believed it to be some type of gruel. On one occasion an attempt was made to ‘top’ the offering with canned fruit cocktail. 3. The fruit ‘compote’ offered was actually canned fruit cocktail. 4. None of the pastries offered in any restaurant were freshly baked. 5. Accessing fresh drinking water was an issue in the Kensington. Water had to be requested and then was served luke warm. I don’t drink tea or coffee. The reluctance to put a jug of water on the table at all meals was not appreciated. 6. Juice was removed from the ‘bistro’ after breakfast and so for all other meals, water was the only beverage available to me. Most of the staff in the Kensington restaurant during breakfast / lunch have poor little English. Explaining to them that when ‘fruit compote’ was ordered, the guest didn’t expect what arrived, was an unnecessary burden. Indeed attempting to explain a problem was often likely to yield no benefit and cause further frustration to everybody involved. Lunch Again, my mother sought to have lunch, as much as possible, in the Kensington. If the quality of the food on offer was not good enough for her to contemplate eating, she found herself hunting for a meal on deck 10. In general, the hot meals served in the ‘bistro’ were of canteen quality – over cooked, lacking in flavour, stodgy and closer to the kind of food served at a busy truck stop or in a good café frequented by builders. A number of times, because of entertainment and excursion commitments, my mother was unable to lunch in the Kensington and so attempted to lunch in the bistro. However, the only food offered when she attended late was pizza, not food she has ever chosen to eat before this trip. While younger people with a different digestive system might welcome pizza, it is not suitable for an older person, who needs to ingest as little processed food as possible. Based on the demographic make up of the ship, why is pizza offered as the only food to bridge the lunch / dinner gap? Surely it is for the convenience of the kitchen than the comfort of a group who mostly senior citizens. Even an omelette, while also part of the breakfast menu, would be a soft, nutritious and freshly prepared food. For a lady of almost 82 to find herself moving from restaurant to canteen, seeking food, when she has paid so much for the service, is unsatisfactory. On the day of the BBQ, I was looking forward to, what should have been a good meal for her mother. This was a pool side event on Deck 10. Unfortunately, because the management were busy ‘upselling cocktails’, many guests who had been off the ship on excursions, were unable to find seating to enjoy this meal. The chaos of people hunting for chairs and tables as well as the noise generated by the team tangoing with cocktail shakers, detracted from what should have been an enjoyable occasion. The meat and vegetables on this occasion were satisfactory. Some more dry madeira cakes with various flavours were also presented. Indeed, ladies who were experience bakers offered their opinions on why the fruit fell to the bottom in one of the deserts. Dinner On the third day of cruising, when the new group of British guests boarded, a manager inquired at our table (Waldorf, 31 on the first sitting) if we were satisfied with the food. This was the first full day for the British guests to be on board and there was a marked improvement on the food offered in the restaurants on that particular day. I explained to the manager that, while the food that particular evening was adequate, the quality, on the whole, was not satisfactory. I noted that the potatoes offered in the bistro were overcooked so that they were unrecognisable. Other Irish guests had also wondered about potatoes served in the bistro that day. While I thought they were just boiled to mush, many agreed they were from a box. The people at the table were introduced to a cook and he listened to our concerns. When I discussed the quality of the food with the cook at the outset, he asked what could be improven upon. Not having any professional cooking qualifications, I was not in a position to advise the gentleman. I encountered that cook during the trip, but was never in a position to agree that the quality had improven on the whole. Often cheese or a cream sauce was put onto an element of the meal, for no apparent reason. It was assumed by the guests that this was to disguise something. Occasionally items appeared on the dinner menu that caused comment and guests to dare each other – the most amusing being Marmite Soup Henry IV. There was also a salad that was described as ‘greens with potatoes, turnip and carrots’. Most of the deserts offered both in the bistro and in the restaurants were not made on board and were very industrial. Frequently we would see a cheesecake with a pastry base or a variety of very dry madeira-based cakes (with pieces of quince and various other additions, in an effort to create flavour). Brownies were served in the bistro on the day when the British guests boarded and were never seen again. Toward the end of the trip ‘Chocolate afternoon tea’ was provided in the bistro. It appeared that the deserts missing throughout the trip had materialized in one fell swoop. Pretty looking deserts could be purchased in the coffee-shop next to ‘Sinatra Bar’ on deck 9 throughout the trip. However, I believed that we had paid for the food and were not about to pay more. Indeed, I learned that people who did pay more for the ‘surf and turf’ dinner, did not receive a satisfactory meal either. On the last night of the cruise, a ‘feast’ was held at 11 pm. Guests were invited to photograph this, including the ice sculptures and displays with company logo’s nearby. While the food was pleasant, it seems a poor idea to offer such a meal to people, mostly in advance years, at that time of night. Certainly, some elements of the ‘feast’ including the salmon and chocolate cakes could have been served earlier in the day to facilitate the guests. The infrequent presentation of food of an adequate quality demonstrated that the staff could perform but less for the benefit of the guests and more to make an impression worthy of photographs. It appears to me that strange menu choices, coupled with poor ingredients and limited skill resulted in the low-quality food offered on the Magellan. Strong flavours were routinely used rather than light subtle, natural flavours of the food. Occasionally effort would be expended to create a ‘display’ (such as the chocolate tea, Feast or the BBQ) but these served to highlight the poor quality of food offered on the other occasions. When discussing the food with guests, many people, including our clients, agreed that they could and did, cook better at home themselves. For many people food can be a pleasure but during this cruise, no meal was enjoyed to any degree because of the food served. It was nutrition with without the pleasure that food can bring. No meal included anything new or inventive. There was no culinary excitement but apprehension before each meal. There was no place on the comment card, provided at the end of the journey to outline issues with food, specifically and in details. The politeness and competence of the hotel management and captain were queried, in detail. It must be noted that hygiene on the ship was to a very high standard. However, poor nutrition can also leave an elderly person vulnerable to infection and this needs to be considered, particularly given the demographic of the ship. Read Less
1 Helpful Vote
Sail Date: September 2018
Extremely disappointed in this cruise on two counts. I was woken every night by noise from the cabin next door. On two nights there were full blown parties in the cabin until 6.00 am. The passenger then slept in all day. I didn’t get ... Read More
Extremely disappointed in this cruise on two counts. I was woken every night by noise from the cabin next door. On two nights there were full blown parties in the cabin until 6.00 am. The passenger then slept in all day. I didn’t get one good night. After numerous complaints to staff I was told passengers are entitled to entertain in their cabins. There is no code of conduct to ensure sleep is possible between midnight and 6.00 am. This needs urgent attention. I keep to a gluten free diet and found making a dish gf meant taking things off the plate and not replacing. For afternoon tea there was one gf cake and it remained the same for five days. The food generally was of a lower standard than on other cruises. The evening meal is not five courses. If you order five only four arrive. Also disappointed the dress code was not observed. Come on men, make an effort. Breakfast is supposed to be free seating but I was told where to sit each morning and the staff grumbled if I chose to sit elsewhere. The crew were of very mixed nationalities and did not always support each other. On the positive side the theatre is lovely and the entertainment was enjoyable. The ship is attractive. The excursions were good. Port stays were very short so not enough time to see as much as I would have liked. As a solo traveller I felt I was always fighting my corner and did not feel pampered. Yes it’s cheaper, not luxury! You get what you pay for I suppose, but very disappointing after cruising with Fred Olsen. Read Less
7 Helpful Votes
Sail Date: September 2018
Have travelled with Cruise & Maritime before - took advantage of 2 for 1 offer by booking early.. Lots of good points - Entertainment excellent., cabin steward Jaya brilliant & also Anna - Maria in Hampton Bar.. Most excursions ... Read More
Have travelled with Cruise & Maritime before - took advantage of 2 for 1 offer by booking early.. Lots of good points - Entertainment excellent., cabin steward Jaya brilliant & also Anna - Maria in Hampton Bar.. Most excursions also very very good Whole experience badly let down by food. We chose to eat in Grill as found times of restaurants either too early or too late. (Perhaps they need to consider "open dining" as on other lines). Food was often lukewarm to cold - main dishes dried out for sitting too long. Not often a jug/tureen of sauce offered so food very dry. Vegetables a disaster - mixed veg EVERY night & boiled potatoes 9 times out of 10. (& my husband hates sweetcorn !!). Hot dessert rotated between 3 or 4 choices. Staff did try very hard to correct individual problems ie heated our plates & added sauces. But shouldn't have been necessary. Other complaint was itinery. We knew it in advance but as we have only cruised 3times in past didn't appreciate how many days at sea there were. Too many & we didn't enjoy this aspect although, to be fair, spoke to others who did. Felt end of cruise was badly organised with 3hrs in Aarhus then 2 days at sea. Bad weather (no-ones fault) meant we only had very limited time in Cobh Read Less
16 Helpful Votes
Sail Date: August 2018
We chose this for convenience, it sailed half hour from where we live. Good price too for itinerary. The ship is tatty with broken furniture and stained carpets upholstery etc. The food in the restaurant was, luke warm, unappetizing ... Read More
We chose this for convenience, it sailed half hour from where we live. Good price too for itinerary. The ship is tatty with broken furniture and stained carpets upholstery etc. The food in the restaurant was, luke warm, unappetizing and small. The ship was over crowded. No where to sit in bars at night, too small for the amount onboard. No facilities for kids even though it was a multi generational cruise. Very small pools filled with kids so didn't use them. Very poor service because of understaffing. Flooded areas including our bedroom. Very bad smell in hall ways last couple of nights.c Buffet area always crowded. Too small for the amount of people. Had to take sea sickness tablets because of movement of ship even in calm waters. One pool was empty so unable to use it, with plastic plants around it that had lost there leaves so looked really tatty Read Less
Sail Date: August 2018
We had not been on a cruise before but needed a break an embarking from Bristol sounded inviting. Not very impressed at all. The food was possibly the worst we have ever encountered anywhere! We learned just before we went that this ... Read More
We had not been on a cruise before but needed a break an embarking from Bristol sounded inviting. Not very impressed at all. The food was possibly the worst we have ever encountered anywhere! We learned just before we went that this was to be a Carry on themed cruise - that consisted of several B listed or worse celebrities- some whose fathers had been famous - they weren’t![there was one exception Juliet Mills who was charming). The men clearly thought it was beneath them to dress for dinner. Their. behaviour in the dining room was loud and boorish. On the whole the staff were charming and our cabin was fine. I was unlucky enough along with several others to contact a chest infection and the medical staff were excellent. The entertainment was very good - we didn’t go to any of the Carry on shows but people who did said they were appalling as apparently was the comedian. Read Less
6 Helpful Votes
Sail Date: July 2018
Better management and training of staff is needed. They need to be proactive. CMV needs to take care of people and the ship. I was on the Magellan. Even the Captain was hiding. It was overtaken by a dance troupe from Liverpool. Nobody ... Read More
Better management and training of staff is needed. They need to be proactive. CMV needs to take care of people and the ship. I was on the Magellan. Even the Captain was hiding. It was overtaken by a dance troupe from Liverpool. Nobody wanted to take a stance in keeping the children out of the adult only areas, including the hot tubs. Children were up until all hours roaming the ship, including the exercise room unattended. The Captain saw them and said nothing. Mounds of dishes and glasses were left everywhere. The bar would only pick up glasses, other things were left. There is a lot of potential in their staff, but they are not properly trained. Even officers would not say hello if they saw you in a hallway. There were exceptions... cleaning staff was excellent and there were some charming servers in the dining room. Front desk people were aware of many of the issues, for example, a terrible garbage-like smell and the craziness of the kids, but had their hands tied and gave you the customer relations email (customer.relations@cruiseandmaritime.com) when you said anything. The ship was oversold, staff was over-worked and under trained. The breakfast in the dining room was frustrating. It was difficult to find a server to pour you a cup of coffee. It is not the entertainers' job to take care of the children, but on the Magellan it appeared to be an extra duty they heaped on a couple of the singers. Why have so many children on a ship that does not have facilities for children. The children were going wacky, climbing poles in the captain's lounge and running around. It was so cold in some areas that an elderly woman was having trouble breathing, yet on the early days on the ship you were sweating it was so warm. I think the air conditioning was turned up to deal with the terrible smell. I will say it had a great itinerary with great ports of call, but I will not cruise with CMV again. I have asked to be compensated since I heard there were people paid a third of what I paid, but I imagine since I have stated I will not sail with them again I will see nothing. Read Less
10 Helpful Votes
Sail Date: July 2018
Avoid at all costs. This was my 15th cruise, and my first - and last - with CMV. We chose it because it departed from Dublin. This was, in hindsight, the only real thing to recommend it. In short: terrible customer service; no ... Read More
Avoid at all costs. This was my 15th cruise, and my first - and last - with CMV. We chose it because it departed from Dublin. This was, in hindsight, the only real thing to recommend it. In short: terrible customer service; no interest in resolving issues (including disabled passengers not being accommodated with shuttle buses - one woman with arthritis of the spine was made to wait for an hour and a half to get back to the ship); watered-down drinks; bistro woeful (restaurant very good); flooded bathroom and scalding/freezing shower (complained FOUR times, never fixed); a steward who - on the day of disembarkation was already making up our room for the next guests before check-out time; dreadful entertainment; ports that were cheap to dock in, but miles away from anything of interest; overpriced and misrepresented tours. I could go on, but I won't. Instead, I wrote a three page letter to Cruise & Maritime giving them a right of reply. The reply was, effectively: we are sorry you almost got burned / hypothermia from your shower and that your bathroom kept flooding (with sewerage from someone else's room) but this can happen on a cruise ship and it's part and parcel of cruising. Add to that: we gave you a 20% discount on the tour that was supposed to be "Leisurely" but which even Usain Bolt would have struggled to keep up with. Their reply finished by saying that they hoped my experiences wouldn't stop me from travelling with them again. Yes, they wrote that without irony. Avoid like the plague. Read Less
14 Helpful Votes
Sail Date: June 2018
We decided on a cruise around Britain departing on the 7th April for my partners birthday on the 19th when we returned home .I have to say we were very- very disappointed with every aspect except the cabin as it was spacious for a small ... Read More
We decided on a cruise around Britain departing on the 7th April for my partners birthday on the 19th when we returned home .I have to say we were very- very disappointed with every aspect except the cabin as it was spacious for a small ship .The food was like a load of cardboard at breakfast in the upstairs bistro ( if you could obtain a seat ) often undercooked and only warm with no small yogurts only in dishes with no indication as to the content even in the restaurant it was a bit hit and miss as you sat any where as a lot of the fellow passengers seemed reluctant to talk as only the Americans & Canadians seemed chatty as the class structure is still alive . At night in the allocated restaurant the servers were very surly with very small helpings and often only warm as my partner sent hers back nearly every time compared to other ships it was very poor more like a cross channel ferry . As for the entertainment it did not last even an hour with passengers saving seats often rows of them so only the poorest seats available with no interaction with the crew as I did mention the seat situation but it was met with deaf ears .Talking of the crew we noticed that there was very poor communication skills as I did not meet one British person wearing a uniform it seemed the norm just to laugh at the passengers and they would go away. There are better cruise companies and ships so do your home work. Read Less
3 Helpful Votes
Sail Date: March 2018
We booked to go on the Easter Getaway and River Seine Cruise as I so wanted to go again to the Scilly Isles again after 30 years and as I had never been to Guernsey that too was a great attraction. As we were finishing our booking in ... Read More
We booked to go on the Easter Getaway and River Seine Cruise as I so wanted to go again to the Scilly Isles again after 30 years and as I had never been to Guernsey that too was a great attraction. As we were finishing our booking in procedure I happened to notice a flyer saying due to adverse weather we would after all not be going to both the Scily Islands or Guernsey! At this point we both felt like turning round and going home,we were now going to Rotterdam Cherbourg and Portsmouth!! We unfortunately carried on with the cruise as we thought we had no other option and we can go to Rouen and Honfleur as we had never been there and they were as we were told very pretty we had booked an Excursion and were looking forward to that. We were shown our cabin 7038 inside as that was all that was available at the time of booking it was very clean no frills but adequate,but also very noisy the district roar we hoped it would substitute as we sailed away ,this was not the case it was like sleeping next to the mother way.On complaining to reception a engineer came and listened and said go back to reception and speak to them,which I dully did and nothing was done. To cut a long story short we could not sleep for a week Rotterdam was dire so was Cherbourg Portsmouth was as we have been to many times before. On sailing up the Seine the Captain informed us we could not go to Rouen as there was a strike!!The whole cruise was a disaster.Needless to say we will never go with Cruise and maritime again I must add when sailing from Cherbourg to Portsmouth we met to adverse weather conditions. Read Less
10 Helpful Votes
Sail Date: March 2018
This was our sixth cruise, one of the previous ships also belonged to CMV, the Astor. The Astor was a lovely ship with the right number of passengers. We soon realised that most passengers on the Magellan had chesty coughs and bad ... Read More
This was our sixth cruise, one of the previous ships also belonged to CMV, the Astor. The Astor was a lovely ship with the right number of passengers. We soon realised that most passengers on the Magellan had chesty coughs and bad colds, so we were furious that, after getting through the winter with just one cold, we fell for the bugs on this ship. Before embarking at Tilbury each passenger had to complete a health questionnaire. I don’t think people were entirely honest. Even on the excursion buses we were surrounded by unhealthy people so felt really uncomfortable. Our cabin was well appointed but the biggest problem was the air conditioning. Either it was too noisy or, on four occasions we had the smell of diesel oil. Just awful !! The same smell was evident in the lift area on Pacific deck 7. Because the air con was a problem we had to keep it shut meaning a stuffy air cabin. The Raffles Bistro restaurant was the worst food experience of any ship we had been on. There were too many people trying to eat there at popular meal times. If you could get near the food you could not find anywhere to sit. We ate in the Waldorf restaurant and the food and service were excellent. Staff around the ship were friendly and efficient and even tried to assist us with ingress of diesel in to our cabin. We booked this cruise at least six months in advance and paid full price for it. I think we can safely say that many of the passengers would not have paid the same ! On formal nights, for instance, people would turn up in T shirt and jeans when most of us would be in DJ. To add to the bad experience we have found out since getting home that this cruise is being advertised at Buy One and Get One Free ! This was a twelve day cruise and five of them were at sea. Too much ! The Scenic Reykjavik excursion was rediculous. Who wants to see a housing estate and a church that was closed ? The entertainment was good and the lectures were from experienced professionals. Having highlighted the good and the bad parts of this cruise we would not travel on the Magellan again, and especially out of Tilbury which was a logistical nightmare. Read Less
3 Helpful Votes
Sail Date: March 2018
We choose the cruise because of the places it visited. Almost immediately we realised the number of people with mobility issues, were frail and elderly or had other serious health issues who were on the cruise. As we embarked we followed ... Read More
We choose the cruise because of the places it visited. Almost immediately we realised the number of people with mobility issues, were frail and elderly or had other serious health issues who were on the cruise. As we embarked we followed an elderly couple, she was in a large wheelchair and he used a walker with a seat on which he had 6 large carrier bags which make it too large to get on board without the help of two crew members. It took a further 4 crew to get his wife on board. At the safety exercise it became more apparent that the people who have mobility issues would not be able to participate in climbing up two flights of stairs to the lifeboats. The exercise lasted over an hour. I would estimate that 30/40% of passengers had mobility issues or were frail & elderly. I do not know how the company work out how many disabled passengers they can manage safely or how they risk assess passengers based on the Medical Declaration we were asked to complete a week before we travelled. Looking at the deck plans there are only 4 disabled accessible cabins. Many passengers had falls when the sea was rough and had black eyes, bandages & plasters. One elderly lady had 6 stitches in elbow and other injuries when her husband fell on her. Like others have mentioned many people including me went down with bad chest infection - hard cough, high temperature and bad chest. Again a large number of passengers were affected. My husband & I would not Travel with this company again and would check on the Safety and Risk Assessment s that are carried out before we cruise again. The Bistro , as others have said was overcrowded with too many people filling too small a space - avoid at all costs Read Less
6 Helpful Votes
Sail Date: February 2018
We chose this cruise to see the Northern Lights in Norway Everything started off ok with embarkation and the cabin (6064) seemed ok and throughout the cruise the cabin attendant was very good. As the cruise went on our cabin became very ... Read More
We chose this cruise to see the Northern Lights in Norway Everything started off ok with embarkation and the cabin (6064) seemed ok and throughout the cruise the cabin attendant was very good. As the cruise went on our cabin became very noisy with creaking and banging coming from around the wardrobe area. The food we found to be very good for breakfast in the Waldorf and dinner in the Kensington was also very good,. We only used the buffet restaurant sometimes for lunch because as usual people sat at the tables after their breakfast not allowing others to sit down. This was very bad on sea days. We attended the Chefs Table which was paid extra. The food was very pretty and well presented but I think the chef had not heard of seasoning overall not worth the price paid almost £100.. We had the drinks package which if you like a drink is well worth paying for. The entertainment was very poor around the bars unless you like a violin and a piano ( very good at what they did) or a solo singer singing old songs no lively music until after 11 at night if at all. I believe that the cruise director was changed just before our cruise so changes may be made although speaking to the cruise director was very difficult as he always seemed to be in a rush with no time to talk. The shows at night were very good. Places visited were good and the trips we did were good Many people had coughs and colds at the end of the cruise including us. One person that we know of sadly died and as far as we were told there were cases of the dreaded winter virus on board. A lot of comments about Magellan suggest that the air conditioning is at fault to which we agree. Pneumonia on the new year cruise, chest infections on the Amazon cruise with illness on our trip. Announcments were bad throuhout the ship. It was impossible to understand the Captain when he announced something but announcements made by another person in German and Dutch were very clear. Having travelled on many cruises with other companies we feel that the comment "You get what you pay for " is not valid as we find in may cases it compares with other companies. Obviously if you book way ahead there are discounts. Would we go on the Magellan again answer no Read Less
18 Helpful Votes
Sail Date: December 2017
We are seasoned cruisers but never with Cruise and Maritime, so my partner and I along with 2 of our friends booked the Cape Verde Christmas and New Year cruise hoping for some winter sun which we got... Embarcation: this was ok, we ... Read More
We are seasoned cruisers but never with Cruise and Maritime, so my partner and I along with 2 of our friends booked the Cape Verde Christmas and New Year cruise hoping for some winter sun which we got... Embarcation: this was ok, we had our Embarcation time sent to us with the tickets and final cruise information, once out of our taxi at Tilbury, porters quickly and efficiently took our cases from us, we went inside the terminal and were shown the end of a long queue to check in...this moved however, quickly and we were checked in with no problems, we also booked our drinks package, which I must add was very good value at £17 per person per day...we certainly had our money's worth there. We boarded the ship where a member of staff showed us to our cabin 6143, the cabin was clean and spacious enough with plenty of storage, bathroom with toilet, basin and shower (no bath) which was also clean, towels were replaced each day, we had a large double bed, (which were two singles pushed together) but were surprisingly comfortable, the bed linen although clean had seen better days and had holes in the sheets and duvet cover. We had tea and coffe facilities, which I understand was not enjoyed by the lower decks?? The TV lost its signal most of the times. Wifi was available at a charge but you could never get on it. Our cabin steward Nyoman was very friendly and quickly had our luggage installed in our cabin and offered to bring me more coat hangers which I appreciated...the wardrobe space was adequate. Meals: We were on the 5-45pm sitting in the Waldorf Restaurant, and had a table just for the four of us, our waiters were friendly, funny and efficient in all aspects. The menu choices were good and the quality of food was very good, we also breakfasted in the Waldorf where a buffet was prepared where you helped yourself, lunch however, was a different story, this was a buffet selection in the Raffles bistro on deck 10, there was plenty of food choice but trying to get a table and chair was like finding a needle in a haystack!! It was also set out like a canteen, you could eat dinner up there, however, one side of it was sectioned off for the Indian cuisine which you paid extra for, making less tables and chairs available, my partner and I did not use the dinner service up there. Public rooms: Taveners Pub, comfortable chairs, and pleasant surroundings, Sinatras Bar also had comfortable seating and a pianist playing most nights. A small casino with a few slot machines, 2 small card tables and 1 small roulette table. Then we had the Captains bar with a very small dance floor, the seats had seen better days, beading coming away from the chairs and dirty sofas with holes in the bottom foot boards. The Theatre was set on two floors which was very spacious, however, the entertainment was not so good. We had 3 comedians, 1 quite funny, 1 not so funny and 1 downright awful...the dance shows were ok, some were better than others, then there were the singers....1 male vocalist we did not like at all he just shouted his songs out...The Cruise Director however, introduced them as if they were the best west end stars...which I assure you they were not!! Entertainment on sea days was awful. Quizzes which are fine but only if you could understand the questions, they were often done by one of the singers who were either from Eastern Europe or further afield and you could not understand their accent, there was only 1 English singer who we could understand....there were what we called children's games, ie: throwing bean bags in a bucket, thowing bean bags at tins to knock them over, and throwing little wooden horseshoes over sticks, there was a professional dance couple who tried to teach some dances, however the dance floor was so small we gave that up after the first 5 mins of the first dance lesson, there were some lectures that took place in the theatre, which were on planets and solar system, entertainers of the 50's 60's ect, also talks on Spanish recipies and Portuguese cooking, None of which we attended as we did not find them to our taste, All in all, I think the entertainment should be seriously looked at, as it stands it's abismal, there were long gaps in between the activities and nothing seemed to be consistent, there were some social dancers like ourselves among the passengers who could have been catered for, but no..nothing, and this is the first cruise ship we have been on that did not offer this activity, it would have been nice to have had an afternoon social dance. There was plenty of free time in the day for this. We found that after a shaky start from the bar staff, lack of service, they stepped up and upped their game. Most of the staff were friendly and courteous, however, we did have a problem, the reception staff gave the impression that they could not be bothered with sorting it, which in fact was not sorted, until we reached home and sorted it ourselves. We liked most of the countries we visited but unfortunately not the Cape Verde islands they took us to...very 3rd world we felt very intimidated especially when the local policeman told us to walk on one side of the road for our own personal safety..we thought that 3 days at sea to get there was a waste and then the 1 day back to Tenerife. I know there are lovely places in Cape Verde but not these two places Mindello and Praia..in Mindello we saw males urinating at the side of the road up the rocks, we were followed by beggars, I know that these ports rely on visiting cruise ships and the tourist trade, but they have got to make it feel and look safer. We were disappointed on New Years Eve, it was spent at sea on deck as we were traveling to Lanzarotte, and we were freezing in our formal attire, we had been in the day at Gran Canaria where it was lovely and warm, and thought how nice it would have been to see some fireworks coming from the town as we welcomed 2018 from the deck. Disembarkation: this was relatively painless, our suitcases were collected before midnight the night before, we had the disembarkation time left in the cabin a couple of days before, we had to vacate the cabin by 7-30am, had breakfast and joined the rest of the passengers to disembark, we were lucky and did not have to wait to long, our allocated time was 9-40am..once we had disembarked we found our luggage in our coloured area in no time, however 1 case had been slightly damaged, and my partners suit carrier had been put down in a puddle of water and had mud splashes all over the front. Outside the terminal we were shown to a taxi which took us to where our car was parked. FOR: Good food, quality of food and choice. Friendly cabin Steward and waiters, adequate cabin. Plenty of sun loungers on the sun decks. Drinks package. AGAINST: lack of good entertainment and no organisation of the entertainment, especially on sea days. No TV signal most of the time, WiFi was available at a price but you could never get on it. Lack of information and directions of how to get to main areas of ports visited for people not going on the expensive shore excursions. Not enough seats in Raffles Bistro for lunch, unhelpful staff on reception. Some areas of the ship need urgently updating. I must point out that we do not need constant entertaining, but like to watch and participate in good entertainment which this ship did not provide. This was our first cruise on Cruise and Maritime Maggellan and I am sorry to say it will be our last. Read Less
11 Helpful Votes
Sail Date: December 2017
Having cruised numerous times but never with Cruise and Maritime, we decided to try the overnight Christmas party night. The embarkation from Tilbury was excellent and quick. The cabin was standard and clean. The food and service in the ... Read More
Having cruised numerous times but never with Cruise and Maritime, we decided to try the overnight Christmas party night. The embarkation from Tilbury was excellent and quick. The cabin was standard and clean. The food and service in the restaurant was good. However, our reason for writing this review is as a warning to other passengers. The following morning we left our luggage in the designated area manned by 2 CMV staff and were given a ticket with our cabin number on. We left our luggage there whilst eating our breakfast. Upon our return, approx. one hour later, our suit carrier containing our clothes from the night before was nowhere to be found. We reported it straight away to Reception, who were not really interested and told us it happens all the time. The Head of Housekeeping came to speak to us and told us that he would sort it out but didn't come back. We were kept waiting at Reception for 45 mins and largely ignored during that time. In the end we demanded a claim form, which somebody duly appeared with. Our contact details were taken and despite contacting Head Office twice now we have been told that it is not the responsibility of Cruise and Maritime, even though it was an area manned by their staff and with no warning sign to passengers stating that they accept no responsibility for loss or damage. As far as CMV are concerned the matter is closed and we on the other hand have lost £400 worth of clothes! The cruise line itself is let down by extremely poor customer aftercare. Read Less
6 Helpful Votes
Sail Date: December 2017
I chose this cruise as a Christmas present for my husband and thought it was a bargain as it was advertised as "buy one get one free", if this had been the case I would have been very disappointed as it was not worth the money I ... Read More
I chose this cruise as a Christmas present for my husband and thought it was a bargain as it was advertised as "buy one get one free", if this had been the case I would have been very disappointed as it was not worth the money I paid let alone twice the price. The embarkation/disembarkation procedures were ridiculous with lots of being told to take a seat and wait. The cabin was clean and comfortable but way too hot even after the temperature control was fixed. The crew were pleasant and helpful. The real low point was the food, we were given a card on the first night telling us which restaurant we were to eat in and what time, we were seated at a table with 4 strangers (although they were very nice people and other diners frowned and tutted at us for laughing), but the food was awful and we were rushed from one course to the next without time for breath. The following night we chose to eat at the buffet which was even worse. The breakfast buffet was dreadful, although there was plenty of choice, there is no place for mayonnaise in scrambled egg! Read Less
6 Helpful Votes
Sail Date: October 2017
I chose this cruise as it had good iteniary. At Honinsvag the ship could not disembark customers as the tidal height had been miscalculated and the exit from the ship could not be used, we had to wait two hours while steps were erected ... Read More
I chose this cruise as it had good iteniary. At Honinsvag the ship could not disembark customers as the tidal height had been miscalculated and the exit from the ship could not be used, we had to wait two hours while steps were erected from a lorry resulting a lot of unhappy people waiting to disembark, when the steps were in place further problems arisen when they were very steep and the elderly found it very difficult to negotiate. At Alta the passengers had to duck down very low at there return to the ship to board. one man said his wife had to crawl ( but I did not witness this). The food in the buffet was pretty average, the main dining rooms gave exceptionally small portions (one tip is to ask for extra steamed veg from the small print at the bottom of the menu page) the food quality was poor. Two consecutive sea days were boring as there was very poor entertainment and not much else. The decks were not opened early enough in the morning for a stroll around having been taped off for the previous storms. The deck crew (engineering)seemed to be quite unfriendly. Sea days had nowhere to sit in the buffet - I took my food to my room. The Captain was changed after the first stairway cock up but I am not sure if this was anything to do with it ! In rough seas we were forbidden to use the lifts. In the health spa the sauna did not work properly we had to keep asking for it to be reset, the door on the steam room was plastic and had warped it also had a bolt on the outside to keep it closed ! the showers were cold only. The cabin water was over treated with chemical and tasted foul. Disembarking was badly organised they changed the exit door leading to chaos and a slow disembark. Read Less
7 Helpful Votes
Sail Date: October 2017
We have recently returned from CMV's cruise of European cities. The ship looked inviting with attractive public rooms and a clean cabin with ample storage space. Unfortunately the cabin and public rooms were very cold with cold air ... Read More
We have recently returned from CMV's cruise of European cities. The ship looked inviting with attractive public rooms and a clean cabin with ample storage space. Unfortunately the cabin and public rooms were very cold with cold air conditioning blasting out in October in the North Sea! Complaints from many of the passengers brought about no noticeable improvement or explanation. The corridors seemed to be heated but nowhere else. So I would definitely not recommend this for any winter cruises. Another issue with the ship was the food. Although the breakfasts were quite good the main courses of lunch and dinner were generally poor and often garnished with a highly unpleasant gravy or sauce that tasted as if it came from a packet. Desserts were unimaginative and unappetising. While I am aware that this was a budget priced cruise it was disappointing. It seems standards have slipped since we first went on a CMV cruise five years ago. Perhaps the management should be less absorbed with expanding their portfolio and more with improving standards on their existing ships. The service in the dining room was very good, also the cabin steward. Service in the bars was perfunctory and joyless. The entertainment in the show lounge was very good. Arrangements at the ports of call were efficient, however this was cancelled out by the complete chaos and ineptitude of the arrangements at Tilbury, particularly in regard to shuttling passengers to the car parks. All in all it was not an experience to encourage a repeat cruise on this ship Read Less
21 Helpful Votes
Sail Date: September 2017
We chose this cruise because it left from a local port(Dundee) in Scotland,the price also influenced the choice.Embarkation went very well,we were shown to our cabin without delay,and the cabin was as we expected,plenty of storage clean ... Read More
We chose this cruise because it left from a local port(Dundee) in Scotland,the price also influenced the choice.Embarkation went very well,we were shown to our cabin without delay,and the cabin was as we expected,plenty of storage clean and tidy.Unfortunately it all went downhill from there on.Starting with breakfast,one of the two main restaurants closes at nine and the other at nine thirty,which meant that the bistro was very busy,which meant no seats no cups at times surly staff and had to be closed completely on the day of disembarkation,If the main dining rooms were kept open say to ten am all this frustration could be avoided.The ship is very noisy in most of the public places particularly the captains club,and Sinatras bar,the ship was very crowded and it was difficult to find seats at times,the entertainment was pretty hopeless,the duo in the captains club were pretty dire,the main entertainers were slightly better,but not to the standard we have been used to on earlier cruises.Again I come to noise this time in our cabin 5135( which we were upgraded to)was really loud,like something banging on the out side of the hull,so not very relaxing,infact there was nothing relaxing about this cruise,an experience I would not wish on anyone.Disembarkation was very slow due to the incline of the ramp and the average age of the passengers,very dangerous to say the least.To sum up,very noisy,overcrowding leading to lack of seating,poor entertainment,food not the best.Never Again Read Less
11 Helpful Votes
Sail Date: September 2017
We have just returned from a seven night cruise to the Fjiords on the Magellan. Let me start by saying that if it had been my first cruise it would also have been my last. The ship should be re-named the Sloop John B (the worst ship I have ... Read More
We have just returned from a seven night cruise to the Fjiords on the Magellan. Let me start by saying that if it had been my first cruise it would also have been my last. The ship should be re-named the Sloop John B (the worst ship I have ever been on according to the Beach Boys). To begin with we had the usual muster and instructions on what to do if the alarm sounded.. I am not being flippant when I say that the drill script must have been written by the Chuckle Brothers for a carry on film. Firstly we had our instructions...'When the alarm sounds, go to your cabins and get your lifejackets, warm clothing and any medicine you need and make your way to your muster point. We were on deck 6 and muster was on deck 8. We then donned our lifejackets and were told to put one hand on the shoulder of the person in front and we did a 200 people conga up a flight of stairs on the open deck to our point of exit. I use this phrase as lifeboats were never mentioned. Next we were told that if we had to abandon ship then we should jump but keep our legs together and have one arm across our chests and hold our noses and mouth. We should only jump a maximum of about three metres. Now I am not a mathematician but that would mean the ship would have to sink about 4 or 5 decks before we could jump. Now, considering that there were dozens of wheelchair users and limited mobility people, how do they go several floors down, then up and then climb a flight of stairs as we were informed the lifts would not be working. We took over ten minutes to go to our cabin and climb two flights of (steep) stairs. The average age of cruisers was about 70+ so I doubt any of these instructions we received were possible. Also we realised on our first day that we could not have a kettle in our cabin. We were emphatically told it was a Health and Safety matter. As it turns out cabins above grade 9 have kettles. This means that either the cruise company only cares about the lower rate passengers and not those who pay more, which would seem to be against the H&S rules OR reception were lying and it was about how much you paid! I wonder which it is? Another negative point was the disembarkation, a total fiasco. We had to vacate our cabin at 6am having put our luggage out before midnight. At 6am we left the cabin and went to the lift area to find it was full of cases stacked up and a notice that the lifts were being used for luggage only. The four flights of stairs were chockerblock with over 1,000 people going to the dining rooms. Wheelchair users had no chance. We reached the dining room after about 30 mins to find it so full that there were no chairs, windowsill places, cups, glasses and very little food left. We eventually got some toast and a cup of tea which we had to take outside. Other faults were that there was nowhere to buy a bottle of juice to take to your room (though we purchased some ashore) and nowhere to be found to obtain the advertised 24 hr snacks though some chicken nuggets were brought round in one bar about 10.30. The juice machines only had cold water after breakfast when the orange juice and grapefruit juice were halted. We also reported dirty cups and napkins regularly. Now for the positives. The entertainment was good. The food was reasonable but with limited choices. The cabin was ok but very noisy as the ship, being very old, creaked a lot. Some of the bed linen was not as clean as it should have been and the toilet basin and mirror above actually moved as it was on a hinge. I cannot say much about the shore excursions as it was mainly heavy rain ,though this cannot be blamed on the Cruise line. It was a shame as Flam looked nice but Bergen was a waste of time (and it had an international cycle event which meant many roads were closed. It looked a bit run down anyway. All in all, a very disappointing experience never to be repeated. A thought did occur that the reason for a ridiculous early rise at the end was because, unlike many cruises where you arrive at about 5am and the ship empties and fills leaving about 6pm the Magellan was sailing again at 1.30 pm, meaning the customers had to be shunted o as quickly as possible to allow money grabbing to triumph. Read Less
3 Helpful Votes
Sail Date: August 2017
This was our first cruise and we were so looking forward to it. The food was great as were the excursions, but regrettably that was the only positive points I can make as our cruise was ruined by the points below and the lack of ... Read More
This was our first cruise and we were so looking forward to it. The food was great as were the excursions, but regrettably that was the only positive points I can make as our cruise was ruined by the points below and the lack of understanding and response by Cruise & Maritime. No compensation - just money off another cruise with them!!!!!! For the first 36 hours after boarding the ship we were unable to use the toilet in our suite as it was blocked as indeed was the rest of our deck. Once the initial blockage had been cleared, several hours later the toilet bowl filled with waste and upon seeing this we contacted reception and a plumber was sent up. The plumber then accused us of putting inappropriate products down the toilet which we had not done and we were offended by his attitude. We contacted an officer nearby who apologised to us, however, the remainder of the cruise was spoilt by the constant aroma of sewage in the bathroom. On the first day at sea, we had 2 crew personnel in overalls scraping and painting directly adjacent to our balcony which was both noisy and intrusive. On a later date, we were subject to one of the crew scraping paint on the canopy above us with debris being blown onto our balcony and into the suite rendering the balcony unusable for that period. Finally, when we had docked in Newcastle and it being our last day on board, we ordered breakfast as usual with the intention of eating it outside in the sunshine. After pulling back the curtains before 9 am, we were greeted by 2 crew members and a large hosepipe. The crew had removed the dividers between he balconies and were proceeding to wash the balcony deck and rails. Again preventing us from using this space. Finally, and most seriously, we had a defective Jacuzzi bath for the first 9 days of a 14 day cruise. We selected a Junior Suite specifically as it had a Jacuzzi bath. I broke my ankle badly several years ago and we had booked excursions on sequential days which necessitated extensive walking and the only way to alleviate the pain as a result, was to use the bath in the same way as I do at home. We reported the issue on the 13th August and during this time there was several attempts to botch the repair which varied from woefully inadequate to downright dangerous. The worst of these resulted in an extremely sharp piece of metal protruding into the bath which the plumber deemed to be an adequate repair. Other attempts resulted in the water intake being completely blocked with silicon rendering the Jacuzzi element useless. We raised these issues with the Guest Services Manager on board, but all we were offered was a bottle of wine which on reflection was woefully inadequate. A week prior to departure, we were kindly ungraded to a Royal Suite, however, as it only had a wet room, we requested to be moved back to our original suite, specifically because I needed the Jacuzzi bath. This was our first cruise ever and we paid £6,299.00 - we did not expect to be treated like this. Read Less
3 Helpful Votes
Sail Date: August 2017
Cabin ok but very noisy, air con extremely noisy, when sea was rough the whole cabin creaked and groaned.we were on floor 7 , top floor for accommodation, but every night at 11pm the were crashes and bangs that went on for an hour, we ... Read More
Cabin ok but very noisy, air con extremely noisy, when sea was rough the whole cabin creaked and groaned.we were on floor 7 , top floor for accommodation, but every night at 11pm the were crashes and bangs that went on for an hour, we later found out galley was above. all the chairs and sofas were stained and there was a general shabby air to the whole ship we spent most of our time in the library which had nice leather sofas. Our cabin and certain areas of the ship had a peculiar smell. Toilet s sometimes blocked and huge leak of water into one of the bars. Staff very good, food average but lots of it, embarkation and tendering very organised would not use this cruise line ever again. The female singer in the main bar was excruciating every one was complaining about her. shop quite well stocked but staff quite pushy. Read Less
7 Helpful Votes
Sail Date: July 2017
Cruise circumnavigated Iceland. Magellen is a partially refurbished Carnival ship. Passengers mainly elderly Brits and Scots. Artwork in corridors is excellent. Library consists of Carnival passengers' castoffs. Our cabin was small, ... Read More
Cruise circumnavigated Iceland. Magellen is a partially refurbished Carnival ship. Passengers mainly elderly Brits and Scots. Artwork in corridors is excellent. Library consists of Carnival passengers' castoffs. Our cabin was small, barely enough room for queen-sized bed, but held contents of two suitcases and two garment bags. Land support and ship's crew had inadequate contact so were unaware of what the other was doing.. Documents emailed (not mailed) to us two weeks before departure. Land support can't help with departure details or with local transportation. Local buses free in Danish Tórshavn and in Iceland. No transportation offered to Hafnarfjordur, port for Reykjavik--a two-mile walk required. In Newcastle, we were advised to board a bus that merely circled the port. Next bus took us to local train station and abandoned us in Tynemouth--which we explored and liked.. Breakfast buffet never varied; features one kind of sausage--tasteless. Breads (grainless) and danish tasteless. Croissants an insult to the french. Indian breads were available at dinner but INdian members of crew conceded their failure. For breakfast, we joined the line in front of the omelette station. Sit down menu never varied but included overly sweet pancakes. Dinner varies with plenty of choice and good quality. Read Less
2 Helpful Votes
Sail Date: July 2017
I chose this ship because she was sailing from Dundee (not on this websites list of ports) to Iceland,the Faroes ,Orkney and Shetland (again not on this website's radar). That in itself was a mistake because the cruise had started in ... Read More
I chose this ship because she was sailing from Dundee (not on this websites list of ports) to Iceland,the Faroes ,Orkney and Shetland (again not on this website's radar). That in itself was a mistake because the cruise had started in Newcastle and we had a day sailing back there, plus a day berthed opposite a mountain of scrap iron before we got back to Dundee. The staff are attentive but there are only ten native English speakers in a crew of 558 .The majority are from the Ukraine and their personalities were forged under Communism. The ship is greedy. We paid over £4500 for the twelve days but (a) it was forbidden to take alcohol aboard and it cost £2.20 for a bottle of unknown Welsh water in our cabin. Drinks were very dear. The food was good but too artistically presented for our liking. Two or three squiggles of green and red jam round a hard boiled egg sized mound of whatever. The ship may have had a refit but the tenders hadn't. Noisy and smelly. One pair of lifts didn't work throughout the trip. A crew only safety drill was announced and passengers were told ,several times to ignore it. However during it I needed to get to our cabin for medication. All the bulkhead doors were closed. I had to go from deck 9 to 11 and up and down stairs to eventually find reception where I was told that drills like this went on in ships all over the world every day and that he,the receptionist was the only one on duty and could not leave his post. I told him that if I dib not get to my cabin he would have a real emergency . With ill grace he took us to it. Read Less
3 Helpful Votes
Sail Date: July 2017
I chose this cruise because it went to the island of Iona, a fascinating place where many ancient manuscripts were written, including the Book of Kells. The itinerary was great but the ship needs major updating and cleaning. The buffet ... Read More
I chose this cruise because it went to the island of Iona, a fascinating place where many ancient manuscripts were written, including the Book of Kells. The itinerary was great but the ship needs major updating and cleaning. The buffet restaurant had FILTHY carpets and I even saw the plumber with the tool he had just used to unblock the frequently blocked toilet walk through the restaurant without covering this germ ridden item. The food was very poor quality, the cheapest of ingredients and leftovers served the next day, even in the dining rooms and the alcohol was of very questionable standard. The ship lost all power one day as we were about a mile from port and we drifted for three hours until they could fix it. people were stuck in elevators there were no lights. The outside seating area was furnished with very worn and scratched chairs and tables. I have been on about 50 cruises and this was by far the worst! Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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