32 Helpful Votes
Sail Date: June 2017
Our cruise was to the Norwegian Fjords on a 10 day cruise on the Magellan. Sailing from Liverpool, we were due to visit Eidfjord, Flam, Bergen, Kirkwall and Dublin. Boarding the vessel was straight forward and relatively quick. ... Read More
Our cruise was to the Norwegian Fjords on a 10 day cruise on the Magellan. Sailing from Liverpool, we were due to visit Eidfjord, Flam, Bergen, Kirkwall and Dublin. Boarding the vessel was straight forward and relatively quick. However, I was a little concerned that as we entered the ship, the crew member ushering us on board was standing in front of the automatic liquid hand cleanser dispenser and we weren’t told to clean our hands. During the voyage, I saw several examples of this lax attitude to hand cleaning by both passengers and members of the crew. For example, at the entrance to the self-service Bistro cafeteria there was a dispenser but no member of the crew telling people to use it. Consequently, I saw many passengers walk straight past the dispenser without cleansing. My wife also said that several women using the toilets before lunch did not bother to wash their hands and then walked straight into lunch. In Kirkwall, several of the crew got off and, and as we got back on to the ship, I observed at least four crew walking up the gangplank and straight into the ship without hand cleansing. To me, the attitude to cleanliness/hygiene was far too casual. The whole ship seemed to be in need of a ‘deep’ clean. The carpets were shabby and the ship was generally ‘run down’. Overcrowding was most apparent in the Bistro cafeteria (self-service) at lunch times. If you didn’t get there early, it was hard to get a seat. Consequently, we took lunch in the Kensington restaurant, as we did with our evening meal. The food was generally of a good standard and the evening table service was excellent. Magellan has also done away with the late night snacks (11.00pm) in the Bistro. Instead, food was supposed to be served in the lounges. So if you wanted a small cake/biscuit before bed with a cup of tea – tough! And if you wanted a cup of hot chocolate, you might as well have asked for a pot of gold! We had an inside cabin on deck 6. There was a reasonable amount of space but no chairs to sit on – so what, you may ask?! (See below). The walls seem to be thin and we could hear the people in the next cabin; especially the woman, who was particularly loud, mainly at midnight! The evening’s entertainment on the Magellan was disappointing. Dana was the singer – very good and Dave Hubbard, the comedian, was excellent (and ‘clean’). However, the show team and the singers were pretty poor. Liked the pianist and violinist duo –very good. The scenery in the fjords was spectacular and we were able to do our own thing in Eidfjord, Flam, Bergen and Kirkwall. We felt the organised visits were too expensive. We went on the train ride ourselves in Flam. Judging from the comments of the people, who went on the organised trip, it was better and cheaper for us! Our visit to the Highland Park whiskey distillery in Kirkwall was very interesting and only cost us a tenner each – with samples after the tour. On the evening of day 7 of a 10 day cruise (after Kirkwall), we went to the Kensington restaurant (6.15pm) as per usual. My wife chose the pasta dish. However, after a few mouthfuls, she complained that it did not taste nice and opted for the fish dish. By 9.00pm, my wife was complaining of stomach cramps, which got progressively worse. So much so, we called the medical centre. A male nurse attended and treated my wife. We were then told we were to be put into quarantine and we were not allowed to leave our cabin for 48 hours. My wife suffered stomach cramps and diarrhoea for about twelve hours. I can assure you that being incarcerated in our inner cabin for two days was horrendous - with nowhere to sit except the bed. We weren’t allowed off in Dublin. This was particularly disappointing, as we had arranged to meet up with an old friend whom we had not seen for six years. We were finally let out of our cabin at 9.30pm on the last night. Our holiday was ruined - it was hell! We know of at least three other people who were similarly affected. The cruise line (CMV Cruises) deny any responsibility. The staff were generally hardworking and pleasant. So would we recommend the fjords as a destination – definitely. Would we recommend the Magellan – definitely not. The ship itself reminded us of a hotel that had once been five star and was now two star. Would we use CMV as a company again – definitely not! Read Less
18 Helpful Votes
Sail Date: May 2017
My wife and I decided to try a cruise, just a short one from Tilbury to Amsterdam, Belgium and back. We were luck enough to have Royal Suite 01 on deck 11 - however that is where the luck started to run out... I must firstly say our ... Read More
My wife and I decided to try a cruise, just a short one from Tilbury to Amsterdam, Belgium and back. We were luck enough to have Royal Suite 01 on deck 11 - however that is where the luck started to run out... I must firstly say our steward 'Roberto' works very hard, is very pleasant and was the one element of the cruise that lived up to standards and expectations. If you read my 'Tripadvisor' reports you can see we have been lucky enough to stay in many fine 5 star hotels that have exacting standards — however the Magellan falls VERY short of a classy hotel. Other passengers informed us it is a very old boat and really should be 'put out to graze' as they put it. Some even called it a ‘Ferry’… We had three nights of no sleep owing to a banging door somewhere, a gap in the balcony door that caused a constant whistle/whine, and the toilet stopped working on six occasions and affected all the toilets on the first few decks - not sure about the lower decks. Coupled with this, our water stopped working on the night of the 7th May 2017 and in the night I got up to use the toilet and was about to get a drink of water, but as I turned on the tap - brown sludge water appeared (good job I had the light on and spotted it). On two separate occasions we asked girls by the main bar area for an 'Afternoon Cream Tea' (or where we could find this). Each time, the young girls replied 'I get you cup of tea - wait here.' And as you've probably worked out - a cup of tea arrived... This is poor staff training and also the girls need to improve their English language skills. We also asked one guy on deck 8, 'Where is the area they are checking passports please?" His answer was 'No!' and he walked off. Delightful service... We had an onboard passport check that we queued an HOUR' for, and to disembark for Amsterdam a further HOUR wait — that's many elderly with sticks and bad hips - dreadful. The entertainment was a 60's weekend and the first tow bands (Swinging Blue Jeans and Cheatles) were not too good - repeated the same set (and patter) whichh was a waster of time watching both their sets. However the Dreamers were talented, professional and went down very well. Would we every go on a cruise again? NOT ON YOUR LIFE!!!! Thank you Magellan for ruining or weekend and expectations. Read Less
3 Helpful Votes
Sail Date: May 2017
Use this cruise line at you peril. The only good point was the cabin porter and the fairly good food. The rest was a total shambles myself and other passengers complaining that rooms allocated on check were not the ones on documents when ... Read More
Use this cruise line at you peril. The only good point was the cabin porter and the fairly good food. The rest was a total shambles myself and other passengers complaining that rooms allocated on check were not the ones on documents when booked and more people complaining and telling others about their experience on arrival than I have ever encountered anywhere. Most of the staff on the customer service desk were not trained, surly and arrogant. Could not sleep due to rattling engine noise. I could write a small essay of every complaint on this weekend away but quite frankly they would not take any notice and nothing would change. It would not surprise me if this company went out of business very soon. They need to get one of the experienced cruise lines to show them how it is done before it's too late. Transpired that the ship had that day just arrived from a world cruise!!!! and the last passengers had only disembarked at 3pm, hence the chaos at the dock. The one thing they should be mindful of is that word travels even faster on a small cruise ship and in a blink of an eye everyone on board gets to hear about any complaints! More importantly if this was there idea of customer care what in heavens name would it be like in a real disaster, doesn't bare thinking about. Read Less
3 Helpful Votes
Sail Date: January 2017
The ship is not well mainatined and not well furnished. The German cruise directrice wa not well organized ad the whole ship was and not very empathic to us Germans. So we did not feel well. No rules and regulations are visible or ... Read More
The ship is not well mainatined and not well furnished. The German cruise directrice wa not well organized ad the whole ship was and not very empathic to us Germans. So we did not feel well. No rules and regulations are visible or exercised probably for the regular passenger. The bistro restaurant was very unhygenic, the food not very tasty. The menue in the main restaurants, regardless if breakfast, lunch or diner did not change over 4 weeks time. Some of the food was found to be not eatable. The outboard excursions were not well organized. The embarkation was extremely dangerous especially for the elderlies because all people have to queue up over several levels of the ship and there was a constant boxing and tumbling on the (slippery) stairs. Our cabin stuart was always nice, fiendly and helpful.. Coffee, tea, water and bisquits have been free of charge 24h per day. I really appreciate this. Same with sauna and steam bath. This was excellent. The general routing of the ship has alo been faboulus and very well selected. Read Less
2 Helpful Votes
Sail Date: January 2017
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas ... Read More
I chose this as it was a Maiden World Cruise and as such had a certain amount of expectations, one being that we didn't limp out of Tilbury without a fanfare, band or drink. Embarkation at Tilbury had boxes overstuffed with xmas decorations in there corners and dead flowers on windowsills.The cabin was suitable except there were no fridges, no coffee or tea making facilities and no heating. My bathroom flooded umpteen times and my bed was the source of an ant infestation. You couldn't find a chair to eat lunch al fresco and the food was poor. Entertainment all round was poor, no expert speakers for Panama or Suez. Hardly any entertainment on deck despite the tropical weather and very few buffets. The speakers were few and far between as was the cabaret acts.The theme nights were mostly a miss. The Bollywood amounted to a buffet and a showing of a Bollywood film. The ship was subject to flooding and leaks from pipes everywhere with blows being used to dry the large areas. This caused capers to small and staining on ceiling panels. The shore excursions were expensive and the amount of container ports was a joke, there were no facilities and no taxis and dos shuttle buses laid on Over 200 people got together for a meeting but management would not come and address everyone's complaints. Those that wrote letters needn't have bothered as they were not answered. A cruise from hell and if anyone has similar complaints I would love to hear from you at michele@mattmonro.com Read Less
18 Helpful Votes
Sail Date: January 2017
After completing 2 world cruises with a different cruise line, decided to have a change to experience a different ship to celebrate 2 upcoming events - it was the worst thing we could have done. Severe respiratory illness throughout the ... Read More
After completing 2 world cruises with a different cruise line, decided to have a change to experience a different ship to celebrate 2 upcoming events - it was the worst thing we could have done. Severe respiratory illness throughout the ship lasting months, many many passengers affected. Ship freezing cold in all areas, passengers sat with blankets and towels around shoulders, badly leaking decks, causing ingress to Captains club, casino area, near library, Jade Wellness, many parts of the theatre wet and areas unusable with mould in places and parts taped off, Raffles Bistro leakage over all food counters - part of ceiling removed in an attempt to resolve the problem, drips down neck whilst eating, damp furniture, carpets and smells. Dirty and stained carpets, Incorrect fuel used causing severe fumes in all areas which lasted a week. Health and Safety issues, door closers broken, doors propped open with dirty towels. On top of the above, extremely poor entertainment team, wearing differing hats for most events throughout the ship. I dont think a egg and spoon race, tug of war and a kangaroo hop suitable on this type of cruise! Major ports of calls with no shuttles, affecting elderly passengers and creating unnecessary costs. This cruise was advertised as a Grand Maiden Voyage World Cruise - there was certainly nothing grand about it! Read Less
16 Helpful Votes
Sail Date: January 2017
This was a 120-night, Round the World Cruise. The cruise line (Cruise and Maritime Voyages) and the ship (Magellan) managed to turn what should have been the trip of a lifetime into the cruise from hell. The food was very disappointing, to ... Read More
This was a 120-night, Round the World Cruise. The cruise line (Cruise and Maritime Voyages) and the ship (Magellan) managed to turn what should have been the trip of a lifetime into the cruise from hell. The food was very disappointing, to say the least. It tasted like institutional food. It would have been adequate (maybe even good) for food served in a prison. It would have been below standard if served in a nursing home. However, this was a cruise ship! This was our 11th cruise in three years, with 7 different cruise lines. So, we have some comparisons. The food is usually a major highlight of a cruise, something that deserves rave reviews. We barely ate enough to sustain us. The food was that bad. As a matter of fact, we even lost weight on this cruise, because the food was not worth eating. The food was just one of our disappointments. However, the major disappointment was that we docked far away from our destination cities. In Sydney, we docked in White Bay, two expensive ferry rides away from the center of Sydney. It took us 2 3/4 hours to get to Watson's Bay, where we hoped to spend a lovely day. Because it took so long to get there, all we had time to do was eat lunch and start our long journey back to the ship. If we had docked at Circular Quay, it would have only taken 1/2 hour each way. So, this not only cost us extra money, but it also robbed us of some precious time. We docked in many container ports, instead of cruise ship ports. We had never experienced this before. It was quite often an hour or longer drive to get to where we should have docked. Here is a perfect example. In Colombo, Sri Lanka, we were scheduled to dock at the Queen Elizabeth pier, a beautiful port with just a 15 minute walk into the city center. Perfect! Unfortunately, just a few days ahead of this port, we were told that we would be docking at the East Container Terminal. This terminal (being designed for container ships) had no facilities whatsoever. It was 4 km to the city center. They provided no shuttle bus and said we would have to take taxis. At the same time, they told us that the taxi drivers were not always scrupulous or reliable. We needed to negotiate a price ahead of time and hope that they stuck to what we agreed to pay. In other words they dropped us off in the middle of nowhere to fend for ourselves (with untrustworthy and unreliable transportation). These are just two examples. It happened time after time. Just to be clear, there are major differences between container ports and cruise ship ports. Just because a ship will fit in either place, does not mean that they are interchangeable. Container or industrial ports do not have ANY facilities. There are no ATM machines or Money Exchange counters. That means that passengers have no way of acquiring local currency. As a matter of fact, in Colombo, Sri Lanka, we had extra time on our ship organized shore excursion (mostly because the Hindu Temple we were supposed to visit was closed). So, we made an unexpected shopping stop at Pettah Bazaar. This delighted most of us, until we discovered that we couldn't buy anything because we had no local currency! Additionally, there are no Tourist Information booths at container ports. So, no information and no local maps. If you are going into town independently, you will have to pay the taxi driver in something other than their local currency and hope that they drop you off some place of interest to you. It's very difficult to plan your day without a decent local map. So, to summarize, container ports provide no local currency, no local tourist information or maps, and quite often no reliable way to get into town. On the ship, we summarized this as a lack of money, maps and mobility. Their Shore Excursions were hit or miss. Some of them were quite good, but just as many were very uninformative and very disappointing, certainly not worth the money. However, at some locations, because we were docked so far away from our destination city, you had to book an excursion or stay onboard the ship. The options for going ashore on your own were too risky or incredibly inconvenient. During this four-month cruise, we had more than 70 sea days. The activities aboard the ship were the same day after day. Very little thought or imagination went into creating the daily activities. Guest lecturers did appear now and again. A few of them were good, but not the majority. And, the topics didn't necessarily have anything to do with our cruise. We went Round the World. Surely there are lecturers out there who could have presented talks about our destinations on this cruise. One lecturer even presented erroneous information about passage through the Panama Canal. There were many people onboard (us included) who had been through the canal several times before. We all knew that she was presenting incorrect facts, which was all the buzz after her lecture. The air conditioning in our cabins was inadequate for the type of heat that we encountered. As a matter of fact, during the first weeks of the cruise, we lost air conditioning completely twice for 2 1/2 days each time. The first time was the compressor that serviced our cabin. So, a few dozen of us were without A/C for a couple of days. More importantly, we were without it for two miserable nights. The second time it went out (a week later), the entire ship was without A/C (again for two nights). Many people slept on the pool lounge chairs on the upper decks, because the rooms were stifling. Fortunately, this did not happen again. However, the A/C in our cabins we're not quite up to the task at hand. It was always a bit too warm for comfort in our cabin. Customer service was almost nonexistent. The bar staff and wait staff were excellent, even though it was obvious that they were not appreciated by management. However, reception and the shore excursion desk were not very helpful. They lacked the necessary information and authority to do their job properly. If you brought a concern to their attention, they were defensive instead of proactive. Their method of resolving a concern was to do nothing and hope it would resolve itself. During the last month of the cruise, a large meeting was held by the passengers to discuss how unhappy we were with many aspects of the cruise. It was very well attended and conducted in a very civilized manner. Management refused to attend this meeting, even though they were well aware of it and were invited to meet with us. Since they were not there to hear our concerns, a list of our major issues was compiled and a representative met with management the next day. However, we received no response to our concerns and the fact that several hundred passengers expressed dissatisfaction with many aspects of the cruise was totally ignored. That is no way to treat paying guests. During the entire cruise, we felt like we were an inconvenience. Everything was done on their schedule for the convenience of the staff, no matter how inconvenient it was for the passengers. We were just in their way. As a matter of fact, our room steward walked in on us nine times, while the Do Not Disturb sign was on our door. If she needed entry into our cabin for any reason (to change the shower curtain, to check the expiration date on the light on the life jackets or on the package of peanuts, etc.), she just came into the cabin (regardless of the Do Not Disturb sign). This shows a lack of proper training, which was a common theme on this cruise. In summary, taking this cruise was one of the worst mistakes that we have made in many years. Save yourself some major disappointment and avoid Cruise and Maritime Voyages. Read Less
21 Helpful Votes
Sail Date: January 2017
A ship not fit for travel especially on such a long cruise. I have disembarked early in Malta. After a disasterous first month it did not really get any better. It became a ferry for bargain hunters to fill cabins. From the Magellan ... Read More
A ship not fit for travel especially on such a long cruise. I have disembarked early in Malta. After a disasterous first month it did not really get any better. It became a ferry for bargain hunters to fill cabins. From the Magellan cough ,llness to broken AC systems that left guests sleeping on open decks, and water poring throughdecks it was the Companys treatment of passaners that made it worse.. What should have been a trip of a lifetime had become quite the opposite. I was not alone. Over 200 passengers met and voiced their complaints on board. Entetainment and the cruise director are a shadow of what to expect on even a three star ship. Just the cabin was of passable quality. Oters ad floods and fumes and moved many times. The food was of a good quality until the chef left for another vessel. The poor layout of decks means there are no comfy seating areas or places to dine alfresco. The Eros bar area is poor and totaly unaceptable in this day and age. Managemnet on board is non existant when problems arise, like water in rooms, to fumes in the AC sysyem.... problems were endless. A gastro illness was last straw for me. Read Less
3 Helpful Votes
Sail Date: December 2016
Eager to try out all kinds of cruising we thought we'd opt for a mini cruise before committing to a longer cruise with this company. Thank heavens we did. Embarkation was a security nightmare. Having wended our way through a queue ... Read More
Eager to try out all kinds of cruising we thought we'd opt for a mini cruise before committing to a longer cruise with this company. Thank heavens we did. Embarkation was a security nightmare. Having wended our way through a queue we were eventually waved through without even a cursory check of our luggage, no x-ray or quick physical check of my handbag, I could have had anything in my bag and boarded with complete impunity. This was a worry in these times. Our cabin was dated, grubby and neglected. At night it was virtually impossible to sleep, the sound of the engine made sure of that, at one stage I even rang reception to ask if the propellor had become misaligned such was the racket, only to be advised that she was an old ship and old ships make a noise. Hoping that dinner would inspire us we went down to the dining room. The first course was a solitary mushroom stuffed with some unmentionable substance and even the hardened cruisers of this company were surprised by both the absence of taste & colour. We waited a ling time before the next course and well mannered diners waited patiently as other diners at our table were not served at the same time. Subsequent courses and meals failed to inspire so we decamped to the self service restaurant which was equally uninspiring and dull. There is nothing further to say except that I wouldn't go near Cruise & Maritime if I were bobbing about stranded and clinging to a broken pallet in the Channel. Read Less
6 Helpful Votes
Sail Date: October 2016
If you are thinking of going on a cruise with this company on this ship, I would urge to re-think. We have just spent a lot of money on a tired looking, sub-standard cruise ship with possibly the rudest crew possible. Not all the crew ... Read More
If you are thinking of going on a cruise with this company on this ship, I would urge to re-think. We have just spent a lot of money on a tired looking, sub-standard cruise ship with possibly the rudest crew possible. Not all the crew it must be said but most of them. We have submitted a long letter listing all the inadequacies we encountered on this 2 week debacle. There are 2 good things to be noted though: a) The food was plentiful, well presented and there was no known food poisoning. b) We were able to disembark occasionally. (Although even that was a fraught experience!) It was to be a cruise for my elderly mother and myself to have a wonderful experience allowing her to see the Northern Lights whilst she can. We planned and saved for some time and eventually left home for the trip of our lifetime. The last bit was meant to happen but unfortunately it become the trip of a lifetime for the wrong reasons. Read Less
27 Helpful Votes
Sail Date: October 2016
this was my wife and I first Cruise and we were both really looking forward to it,embarkation went smoothly and we were soon under way. We were assigned a table for dinner along with three other couples.The food was average although the ... Read More
this was my wife and I first Cruise and we were both really looking forward to it,embarkation went smoothly and we were soon under way. We were assigned a table for dinner along with three other couples.The food was average although the presentation was good, and the other couples were good company. The entertainment on the first night I thought would be a sign of things to come, I wasn't wrong, it was embarrassingly bad, the singers couldn't sing,the cruise director looked like he was working out his notice, and would rather have been anywhere else but on board. The best singer was the waiter who gave our dinner table a rendition of (Iam sailing) The main reason I have for writing this review though is a much more serious one. My wife has never smoked and I cant remember the last time she had a chesty cough, By the end of the cruise she sounded like a homeless person who had just spent the winter on the streets of London and who smoked 20 cigs a day.This didn't just apply to my wife,i noticed whenever we went on shore excursions,(we went on3) at least 70% ofpunters were coughing and sneezing or in some way feeling not right.I sincerely believe shipboard environment is a very unhealthy one and anyone considering a cruising vacation should think about the health implications. Read Less
55 Helpful Votes
Sail Date: August 2016
Our experience with Magellan, Our first time on the ship but unfortunately we will not be going back on it and we would not recommend it to anyone. Here is why We boarded in Tilbury on the 15th of August, boarding was straight ... Read More
Our experience with Magellan, Our first time on the ship but unfortunately we will not be going back on it and we would not recommend it to anyone. Here is why We boarded in Tilbury on the 15th of August, boarding was straight forward, pleasant staff, first impression of the ship, tired, old, some apparent rust, old life boats that looked like they have seen better days, we were met by our very pleasant cabin steward Olga who showed us to our cabin, which looked presentable and clean, with a window which we don't think it represented good value for money ( £200 extra) the rust around its frame was easily noticeable due to lack of maintenance and it didn't look clean, two separate beds, we asked our cabin steward why only two single beds, she suggested we could join them together, so we did. We hoped to find a complimentary bottle of water in the cabin, sadly no, there were two bottles of water with a drinks price list, 0.5 litre of water at £2.20, peanuts, and a packet of Pringles. Make sure you check the price list before you touch anything, This company is out to get every penny out of you. Food: Mediocre, cheap cuts of meat, covered in salty gravy, most unappetising. Closest to school dinners. The buffet, very congested, too many people, a bit chaotic, not enough places to sit. There is a choice, to eat in one of the restaurants, ours was the Waldorf, friendly staff, nicely laid out with table cloths, drinks are all chargeable, nothing is offered with the meal, apart from water which smells and tastes of chlorine, not drinkable, even though they do offer it to drink. Staff: hard working, friendly, few were really gloomy, seem to be demoralised, low moral, petrified of their managers/supervisors, they start running around when they are at the sight of one, often heard complaining to guests about the bad treatment, the long hours, and how little they get, that £5pp per day service charge, they see very little of it, if any. The low morale is apparent, they have no desire to please guests. Passengers: 75+ old pensioners, many with mobility issues, often seen dozing off. Ships interior: Around the ship, couldn't help noticing a bad odour throughout, especially in the corridors between the cabins, in some places it was stronger than others, very unpleasant, a bit like an unclean toilet. Leaking water: One evening, in the buffet restaurant, we were eating, some water started dripping from the ceiling, told the staff and we changed our table, we were told it was coming from the showers on the floor above, and it was not the first time, we were worried it could have been from one of the toilets, we will never know, is that what you really need when you are having your dinner? Cabins: kept clean, bed sheets changed every 3 days, loose toilet seat, Good water pressure, water smells of chlorine, old electrical trunking, and very intrusive bunk bed folded against the wall above our beds. You have to take care not to bump your head against it, as you get in and out of bed, we both ended up banging our heads against it, which we did report to reception, and we were offered medical assistance, but we declined, because we would have been charged and we would have had to claim later, so we thought, it would be best to leave it, both my wife and I ended up with bumps on our heads, thanks to Magellan, on our anniversary, also avoiding the intrusive reading light fittings. Rusty window surrounds due to lack of maintenance, careful to put any wet items of clothing anywhere near it as they will be stained forever. Watch out for bed bugs. Bed bug found on the bed, reported to reception, got fobbed off that it was not a bed bug, no wonder we both felt itchy all the time, we thought it was allergy and we took some anti Histamine, we asked to change the cabin, we told some fellow passengers, they also said they spotted a cockroach not far from one of the dining areas, check out the stained pillows, and mattresses, found a huge brown stain on one of the mattresses, big enough the Magellan could have sailed around it, lol. Ventilation: In the room, no air conditioning, only a ventilation grill in the ceiling over the beds, you would need to turn the knob off, to be able to sleep, very annoying. Engine vibration and noise: First few nights are the worst before you start getting a bit used to the vibration which is felt throughout the ship, but it's most noticeable when you get to bed as well as the noise from the engine room. Creaky wardrobes, engine noise easily heard and felt, engine vibration comes and goes, a struggle to get a good night sleep, sometimes it felt like sleeping on a tractor. Entertainment: Very poor, for the older generation, very repetitive, the older the songs the louder the cheers, the comedy, was very boring, you don't know whether to laugh or cry, but we did enjoy the dancing entertainments, and we thought the dancers were very talented, and the orchestra was very good too. Excursions: We took the 2 day excursion package for St Petersburg, we think we could have spent more time in the Hermitage, instead of wasting the morning stopping to buy souvenirs at very inflated prices, and driving around and stopping for a miserable lunch which was a bit of a joke I wouldn't give it to my dog. After the miserable lunch the hermitage was a very quick rush, which if we had known we would never have done it. We should have been told how short it was going to be beforehand, it should have been explained in the brochure, the brochure is misleading, and the information is inaccurate. £249 per person is a total rip off. The second day was Katherine palace and Peterhof gardens only. Again another couple of hours in each site which was rushed, we were back on the ship early, we feel we were robbed. Bed bug, the full story, please read: The highlight of the trip was our last night, when we returned to our cabin, lifted off the covers to get into bed, my wife noticed a small insect on the bed, didn't know what it was at first, but when I looked closely, I realised it was a bed bug, very quickly, I placed a glass over it and went straight to the reception to report it. The receptionist called house keeping, someone came down, and accompanied me to my cabin, I showed him it, lifted the glass, it jumped and I quickly placed the glass over it again, I told him I would not sleep in the same cabin again, and he offered to find us another cabin, he took a tissue and grabbed the glass and suggested he would be back shortly after we gathered our belongings, he also offered that our luggage would be taken to the next cabin. He came back and asked me if I would like to see the cabin, I followed him to floor 6, the cabin was an L shape room with a single bed at each end, I told him that I would not be prepared to sleep apart from my wife on my anniversary, but he said this was the only cabin he had available. I went back to reception and explained, Natalia was very helpful and understanding, she did find us another cabin back on the 5th floor, We thanked her and our luggage was brought to us, but unfortunately when we went to bed the sheets were dirty, one sheet with some human hair and the other was stained, both sheets looked like they were not changed for days. So it was another walk to the reception to ask to change the sheets. Natalia, responded and very quickly got them to send someone to strip the beds, but when he did, I was more shocked to see how stained the mattresses were, that really infuriated me and made me more upset, I told my wife there was no way I would sleep here again, we took our luggage and went to sit in the reception, and we were going to sit there until the morning, Natallia came over to speak to us and she persuaded us to return to the cabin after they changed to cleaner mattresses, I watched the staff changed the bed and the stained pillows, Albert had an argumentative and a bad attitude, he was not interested in the inconvenience and aggravation we were caused and he kept saying he had other things to do, I was outraged. Anyway we just wanted to get some rest and Albert, having finished changing the pillows (after second attempt) said good night and left, by then it was around 3.30 in the morning. Natalia called us from reception asked how we were. We went to bed and tried to get some rest. We had a couple of hours sleep, I went to see Natalia around 8am, asked if it was possible to see the manager before disembarkation, she assured me that I would be contacted by someone before 12. Went to breakfast, and waited upstairs, no one did contact me to explain anything. So I stopped at the reception, on our way out, minutes before disembarkation, asked to speak to the manager, Olga came out and I introduced myself, we went to the office for a couple of minutes, she was very brief as if she had prepared what she was going to say, and she said these issues are taken very seriously, what we had found was not a bug, it was a shell, she apologised for the inconvenience caused end of story, as if nothing happened, I asked if that was the only explanation she had to offer, she said if we had more time to spend on the ship she would have offered a bottle of wine, How insulting, I said I was not interested in a bottle of wine, what I was more interested in is that the rest of the world should know how dirty this ship was and it should be reported to environmental health, and I would be writing to head office, she shrugged her shoulders, did not seem to care, the kind of attitude as if someone is saying get lost. I got up and left, outraged, angry, and insulted. It does seem that this is a company's policy , she is trained to deny any liability, if pushed, they would offer you a bottle of wine to shut you up, they couldn't care less about the fact that your holiday has been ruined. Money grabbing company that treat people like numbers. Dirty ship, dirty stained mattresses and pillows, cockroaches in the corridors, bedbugs in the beds, I definitely will be reporting this to environmental health, Rip Off Britain television program, the Trading Standards, TripAdvisor, Cruise Critic, they should never get away with treating people this way. The Magellan is without a doubt the dirtiest ship. My wife and I are outraged. We would never sail with it again, We would not recommend it to anyone. We will make sure all the websites know about this nasty experience. Read Less
30 Helpful Votes
Sail Date: July 2016
I chose this cruise as it visited some great cities: Copenhagen, Warnemunde, Tallin, St Petersburg, Helsinki and Stockholm, I booked through Solos holidays so I would have other solo travellers to have dinner with. From the moment I ... Read More
I chose this cruise as it visited some great cities: Copenhagen, Warnemunde, Tallin, St Petersburg, Helsinki and Stockholm, I booked through Solos holidays so I would have other solo travellers to have dinner with. From the moment I arrived at Tilbury I knew it was a mistake. The waiting room to board was like God's waiting room - full of the old and infirm. I was asked twice within 30 secs of boarding by crew if I was 'alone' - thanks for reminding me. Cabin was very out of date, in dire need of a refurb. I paid £468 extra for an outside cabin (window, no balcony) and then found out 2 people in the Solos group had been given outside cabins without paying the extra. Daily programme (4 days at sea so you need some activities): they were the activities my grandma did in her old people's home : making a card, making a needle case, chair aerobics, line dancing, bingo. Plus: I could run up and down the stairs with no obstruction - all old people queuing for lifts. Food at dinner was nice, breakfast and lunch were average and a scrum to get a seat/ elbow the fatties out of the way. Drinks package is good value. On sea days when the sun came out it was impossible to get a seat in the sheltered area, full of ancients asleep with their mouths hanging open. It's a shame, although the destinations were great, the experience on the ship left me v disappointed with this holiday (and it cost me £2k plus so was not cheap). Read Less
21 Helpful Votes
Sail Date: April 2016
This was my first, and last, cruise. I was not able to get a good night sleep 7 out of the 8 nights I was aboard. Totally ruined the experience. If you search YouTube for cabin noise on Magellan you should find it. The cupboards creaked ... Read More
This was my first, and last, cruise. I was not able to get a good night sleep 7 out of the 8 nights I was aboard. Totally ruined the experience. If you search YouTube for cabin noise on Magellan you should find it. The cupboards creaked throughout the night, and kept me from sleeping. There was also a lot of vibration throughout the ship. When I asked the steward I was told this is in every room. The ship was full, so unable to change rooms. We had a room with bunk beds available, this meant it was not possible to sit up in bed. The room was a little small (Inside cabin) and beds were a little soft. Shower room is also small, although I was impressed with the shower pressure. Shower curtain is a little annoying if the ship is moving (don't leave anything on the floor!) It is kept clean, and rooms are done twice a day. In the restaurants the food is OK, think of posh wedding food. Mass produced and not great, but not terrible. We tended to eat breakfast and dinner in Raffles, although it is very busy. This was a buffet. The gym is not actually that bad, could maybe invest in another yoga mat, and maybe a multi cable machine. Entertainment was average, with a range of ability levels. I enjoyed Raul's Jersey Boys. John, the head entertainment was pure cheese! Highlight of the trip was probably the bingo. On the Norway cruise you are dropped off at a few ports, all tourist traps, ready to take as much money off you as possible (£9 a pint!). Bugbear of mine is the automatically added tips, which is obviously to top up the wages. The ship is old, despite having a refurb. Maybe other 'newer' ships are better, but I think I'll stick with flying! Read Less
21 Helpful Votes
Sail Date: April 2016
Chosen for destination and port of departure. First impressions were good. Cabin perfectly fine except toilet required cleaning. No shampoo dispenser - it eventually arrived on our second last day - shower gel dispenser didn't ... Read More
Chosen for destination and port of departure. First impressions were good. Cabin perfectly fine except toilet required cleaning. No shampoo dispenser - it eventually arrived on our second last day - shower gel dispenser didn't 'dispense' - steward couldn't fix it. Lifeboat drill was comprehensive - much more thorough than other lines. Ship was very clean, gel dispensers everywhere though I saw quite a lot of passengers ignore them. The crew were, in the main, pleasant. Most were from Eastern Europe, especially the Ukraine. Some - a minority - were pretty gloomy looking and seemed to find the job demeaning. They should pack up and go home as their attitude do the company no favours at all. The food on board was absolutely appalling!! Think poor school dinners and you're almost there. Loads of choice but nothing remotely appetising either in presentation or, more importantly, taste. It was truly awful! I wrote to CMV to complain and received a prompt response from them which was basically along the lines of 'one man's meat is another man's poison.' They pointed out that they provided plenty of choice. Yes, they did BUT it was ALL dreadful. They did say that they would pass on my comments to the ship. I do hope they do AND that things improve dramatically. Regarding places to eat. The Bistro on Deck 10 was nearly always heaving and it could be problematic finding a table. Some seemed to regard 'their table' as a place to spend the day - reading and even sleeping - with no food in front of them. The restaurant staff did ask some to move and were met with blank stares and very grudging compliance. After three truly vile meals in the Waldorf Main Restaurant (including the much vaunted 'Gala Dinner' which was beyond dreadful) we used the Buffet. At least there we could see the various dishes and choose the one that looked least repulsive -- which usually meant salad for all main meals! Although we had a '55% Off' deal, it was no bargain! I would never, ever, sail with this company again and could not recommend them. Read Less
5 Helpful Votes
Sail Date: January 2016
This is a cruise I will not repeat the ship was uncomfortable the air con was far too cold The bistro restaurant was very dificult to get a seat and the food was not good too cap my Trip the ship had 8 deaths . Trips were cancelled ... Read More
This is a cruise I will not repeat the ship was uncomfortable the air con was far too cold The bistro restaurant was very dificult to get a seat and the food was not good too cap my Trip the ship had 8 deaths . Trips were cancelled due to bad weather and out of 15 days we had 7 days at sea with very little to do on board the entertaiment was very poor it was more like children,s the Gratuities were high and there were long lines of passengers including myself taking This amount off of our final bill overall the prices for items on board were very high ie photos , Disembarkation was a farce out of your cabin by 10am got of the ship at 14.30 and seats were at a premium as for using this line again I would never not my ideal holiday by a long way Read Less
4 Helpful Votes
Sail Date: January 2016
Unfortunately Magellan isn't much better than Marco Polo. The seating on Deck 10 around the pool resembled a works cafeteria and was very uncomfortable. The food... I'll pass on because where do I start. There is no heating in ... Read More
Unfortunately Magellan isn't much better than Marco Polo. The seating on Deck 10 around the pool resembled a works cafeteria and was very uncomfortable. The food... I'll pass on because where do I start. There is no heating in the cabins which was awful considering we sailed out of Tilbury in the sea of winter. Now smokers beware every time the ship bunkers they stop smoking on the open decks but bunkering can take 8 hours and they won't tell us in advance. I have travelled on nearly every ship that leaves Southampton and there is no one else that imposes that including Fred Olsen whose ships are no bigger than Magellan. They will only let you buy cigarettes in their shop but you can't have them until the last night of the cruise. My friends and I booked the world cruise for 5 January 2017 and have just read in the booklet "please note that any alcohol and cigarettes purchased ashore will be kept in a safe lock up and returned to you on the night prior to your fine destination". In other words you can only buy from their bars for the duration of 4 months. The fact they don't have your brand is tough luck and of course they ran out of the more popular brands in February. I rang today to be told it is down to the customs officials in other countries... what a croc... they only have a problem if you bring cigarettes or contraband ashore, not if you bring them onto a ship that is in fact cruising in international waters. Cruise & Maritime are holding you to ransom over having to make your purchases on board at their inflated prices. If you are thinking of travelling on Cruise & Maritime I urge you to reconsider. They are dangling 2 for 1 deals which look very appealing but the Amazon cruise was full of pax who, having bought the drinks package, were determined to get their monies worth and were roaring drunk every night. One particular alcoholic actually bent over his chair, was sick all over the floor, and promptly stayed where he was and carried on drinking!!! A majority of those on deck were Irish and we were subjected to shanty singalongs nearly every night. It's all very well dropping prices but then you cannot control the calibre of guest that comes on. It was like a booze cruise... but for 6 weeks! Also there are no fridges in the cabin. I only drink soda and I couldn't get a cold drink until the bars opened at 9.00am. They wanted to put my medication in their fridge which meant if you needed them in the night you had to get up, get dressed, and go to reception. We were hoping for good things in the refit in December but find the only difference is to Scotts Bar which is being changed into a themed British style pub called Scott's Tavern & Nightclub. We were promised a launderette but this is now not happening. Instead C&M have offered us a free fortnightly 'laundry bag' but that is only for people on the whole world cruise sector. The ports of Oranjestad, Aruba and Acapulco Mexico have been shortened. Our stop in Rarotonga has been cancelled. Our stop at Jakarta has been cancelled and because they have changed the Suez transit times we now lose our stop at Piraeus. I don't want an extended two day stop in Safaga which is only beneficial to their tours office selling spaces to Jerusalem and Bethlehem. I chose this cruise because of the port stops. Because we are at sea for 4 months it doesn't give the cruise line a right to hold us to ransom over everything they want to enforce. They are emptying the pools at every port, once again this is the only cruise line that does this. If you want to stay on board you can't swim!! On the Amazon transit we were without the pool for 8 days, that in temperatures upto 105 degrees. I don't want to go on this cruise but I wasn't allowed to cancel without huge canx charges and the point is that some of this information has only just been released. i.e we knew about visas to India and Australia but now have just been told that we need them in Indonesia, Vietnam, Maldives, Oman, Egypt, and Jordan and although they are done for you on the ship there are a load more fees to pay, monies we didn't know about in advance. The only thing worth the money was the entertainment staff who worked themselves to the bone (they didn't have a choice). We had the Nora virus onboard (which has happened on every C&M ship I've ever been on and the Ents team had to do deep clean duty. They had to be up and cleaning at 7.00am even though some hadn't finished work until 1.00am Anyone who has mobility issues take heed if you haven't book a adapted cabin you cannot bring a scooter or any mobility aid on board. If you turn up at Tilbury with one you will be denied boarding. Cruise & Maritime have gone a step too far. I thought I was booking an exotic holiday not a stay in a detention camp. They seem to have forgotten that the British still have freedom of speech and freedom of choice. Read Less
19 Helpful Votes
Sail Date: January 2016
Room 9179 deck 7 this room was a good size with plenty of wardrobe space.Draw backs 2 lights over one side of bed can not see T.V if in bed near wall walking into room like walking on rice crisppie's .All 3 walls you can hear your ... Read More
Room 9179 deck 7 this room was a good size with plenty of wardrobe space.Draw backs 2 lights over one side of bed can not see T.V if in bed near wall walking into room like walking on rice crisppie's .All 3 walls you can hear your neighbours and in a bad storm the noise is bloody awful. The shower room bled into the other room so always had wet feet.......lol The room steward Alfred Cardozo was fantastic so tip him well. The ship was built in 1985 had a refurbishment 2 years ago but still looked tired and old like a bag of rusty nails The funnel stack chucked out black soot all over the back deck so be aware of white shirts getting black.The stair risers were 2 steep and uneven and we appeared to have leaks everywhere blowers on the go all the time I played table tennis days at sea the table one side had no feet rusting and falling apart the bats and balls had Costa cruise's on them. The Library was a complete waste of time books so old came from the ark and a complete mess. Kensington Restaurant table 102 both stewards were good but English were poor so explaining what was on menu to us was limited but they tried. The food was not a good standard and my partner lived of salmon most of the trip it seems they put everything in the mixer and hope it come's out the right colour mainly on the sweet selection came as solid blocks in different colours. The Chefs were mainly Asian if you wanted steak you had to pay £22 for surf and turf what a con.There speciality restaurant was in the Waldorf same restaurant as other clients but with a glass wall but felt like you were with everybody else This cost a extra £40.Afternoon tea bloody awful flat scones coleslaw sandwiches and snacks after dinner deep fried everything, But have to say if you like pitza in the Bistro was very good 3 types and garlic bread very good The excursions were good but some a bit pricey and some were the same but worded a bit different Jungle walk Forest walk same thing another con some ppl were transported to a beach costing £24 for a 10 min ride another con The entertainment team put there all into everything and were well received by all we had 3 acts brought on through a 6 week cruise not very good for such a long journey The guest lectures Louse Bonner and Param Sandhu were both excellent If you liked quiz's and the Ukulele and bridge u would love it some came with a supplement to cover cost We did have a lot of smokers on board and most of the staff smoked and seemed to take over a lot of the outside decks to everybody's annoyance. The ship seemed to be tilted to one-side nearly all of the cruise. when we finally got to the ports in the Amazon we were offloaded via gangplanks on wooden pallets ppl were banging there head and tripping over wood Health and Safety thrown out of the window. I know this was not a expensive cruise for all but some did spend over £7000 if i had i would have blown a fuse. As for the Captain his daily update was drab and boring when u did see him he had a cigarette in his hand and most of his crew did not smile.Will not sail again with this company CMV Read Less
4 Helpful Votes
Sail Date: December 2015
Absolutely appalling. Late departures are understood but we were telephoned and told not to arrive until 5pm but when we arrived they had already called our deck for boarding. Not a great start but so much worse to come. Bad weather ... Read More
Absolutely appalling. Late departures are understood but we were telephoned and told not to arrive until 5pm but when we arrived they had already called our deck for boarding. Not a great start but so much worse to come. Bad weather meant that we were taken to Antwerp and Tenerife was cancelled. These things happen and Antwerp was not a bad place to be. This meant a days delay into Gib and late arrivals at our subsequent ports. Such is life we thought...... FOOD The food was absolutely AWFUL - I dare not describe the Christmas meal for fear of making others ill. ALL the food was tepid and tasteless - apparently we had a chef who had been "trained on board"..the rumour was that he was replaced at a later port and to be fair the food improved after New Years Eve so perhaps a new chef was indeed found in Madeira! but even then the food was lukewarm at best SAFETY This was soooooo BAD that I will list only the things that we SAW ourselves rather than any gossip Our life-jackets were taken out of the cupboard and placed either side of our bed on one particular evening as we approached the Bay for the return trip....nothing like making you feel worried. I questioned our cabin steward as in over 25 cruises and 30 years of cruising we have NEVER seen this before. She just shrugged and said "told to". In the Waldorf restaurant a wave hit us so hard that a passenger literally "flew" the 15 or so feet and landed at our table beside our feet. He was an elderly gentleman and was very shocked and bruised. A number of other passengers were also thrown from their chairs but it still took over 10 minutes for doctors and nurses to arrive and by then the staff were all flapping and clearly had no clue what to do. Passengers were bleeding and there was broken glass and china everywhere. We were later advised that the captain had made a decision to proceed at a higher speed to make up time and had therefore made the ship less stable. IF that is indeed the case then that is truly frightening. Later than night we had to stop and circle as the emergency helicopter needed to evacuate a passenger who presumably had been injured. In Madeira we needed to tender to the shore - not a problem done this loads of times...BUT....the driver of the tender over missed the dock and hit a catamaran moored behind him...then on the return journey the tender driver hit the side of the Magellan so hard that is smashed a window on the tender and the rope got caught beneath the tender. We were eventually manually pulled to the ship by rope and finally exited....he was dangerous and should never be allowed to operate a tender. CLEANLINESS The Bistro was filthy - filthy floor, filthy cups and mugs and the seating was stained and worn...urghhhhh The rest of the ship is tired and old and stained.....sad By the end of the first week everyone was coughing and sneezing...the air conditioning (which could not be turned off) seemed to be spreading the germs from deck to deck. CABINS A reasonable size and exactly what you expect on an older ship BUT..... Window leaked water and created a salt puddle every day...clearly been doing it for months as there were numerous lines of sealant of differing colours and ages around the window - reported it to our cabin steward who just shrugged and said "I know". There is: No fridge No pen No Paper Showers are however EXCELLENT!! the only truly good thing on the whole ship - presumably because they do not attempt to conserve water. STAFF All very smiley but DID NOT SPEAK ENGLISH - mainly eastern European - a new crew we were advised - well they certainly knew nothing about anything on the ship and you could not converse with them at all - they did not understand basic english let alone conversation....no good if you had any type of accent either!! There is no effort to engage you at dinner - ALL other cruise lines that we have sailed on: - Costa, Cunard, P&O, RCCL, Celebrity, Norwegian, Hurtigruten etc all have waiters who talk a little about the menu, offer a recommendation and at tea / coffee stage advise on the following days port / activities - nothing like that here....I suspect because their English was so poor... ENTERTAINMENT They tried their best but frankly other than being NICE PEOPLE the actual entertainment was awful unless you liked Bingo, quizzes and some truly appalling singing....only 1 of them could sing and there were at least 5 or 6 singers we think....They had ancient equipment and were all under 30 so no experience here either. They did however work extremely hard. LECTURES The actual lectures were quite interesting but how can a man explaining graphology do so when the crew cannot get the overhead link to work with his laptop...a total waste of his time and our time..... ANNOYANCES They charge for seasickness tablets!!! We did not require them ourselves but what an amazing thing to do....... Suffice to say that we would NEVER EVER EVER RECOMMEND THIS LINE.......To be honest it will be a while before we cruise again...a truly AWFUL CHRISTMAS. Read Less
18 Helpful Votes
Sail Date: December 2015
I have read and fully endorse what my fellow sufferers said about the Magellan.It was an unforgettable disaster, We are seasoned cruisers (450 nights on various cruise ships) but never experienced a ship like this .We had to search the ... Read More
I have read and fully endorse what my fellow sufferers said about the Magellan.It was an unforgettable disaster, We are seasoned cruisers (450 nights on various cruise ships) but never experienced a ship like this .We had to search the Bistro area for clean cups and glasses for the fruit juice. Hot plates for salad ,cold plates for the hot meals. Cabin management was not up to standard, we had to request towels, facecloths,shampoo etc to be replaced, window sill was continuously wet and dirty which we had to wipe daily. No security to board whatsoever, just swipe the card, no check on coming on board, we had two ports which did the search on land. The food was as bad as everyone stated lukewarm and sometimes not recognisable and very small portions, which was a general complaint for discussions. Several people opted to disembark at early ports rather than stay on the ship. I again fully endorse previous statements by other travellers. Read Less
4 Helpful Votes
Sail Date: December 2015
This is going to be short as a previous review by Riverbankhouse summed up a lot of the points I would just like to add a few more to clear up the soup debate it was oxo cubes,there was more accidents then people realised I even carried ... Read More
This is going to be short as a previous review by Riverbankhouse summed up a lot of the points I would just like to add a few more to clear up the soup debate it was oxo cubes,there was more accidents then people realised I even carried out first aid on an old boy who fell over and split his head while the staff looked on waited so long for the medical team to arrive my daughter run to the medical centre and dragged them up(you all know her young with purple hair) we had to move cabin due to bugs which the hotel manager tried to deny and probably would have got away with it if we were pensioners the wonder of i phones when i started waving pictures around the desk they soon took notice we got a new cabin lower grade than what we paid for but my wife did not get bit anymore funny they had spare cabins with signs saying we're sailing full more lies we have pictures which i will upload.You could not buy a headache tablet in the shop you had to get them from the medical centre i don't know the price but i bet it would cost more than Boots.In Gibraltar we were in the Angry Friars for some real food and drink i took a photo of the Christmas decorations they had more in one small bar then the whole ship had and only a small bar.The DJ in the nightclub had about 20 tunes he blamed rubbish WI FI and the club all ways wanted to shut early and not serve drink wouldn't want you to get any value from the all inclusive which may i add was a rubbish deal as all the reasonable drinks you had to pay for eg can of Guinness £4.50 in the nightclub we had to make our own fun best nights when they had Karaoke I sang Elvis after having few and got told i done him better than the entertainer in the captains club,that's all you could do was make your own fun and we tried.People who worry about money which we don't missed out on a lot of food they paid for late departure Tilbury rough days at sea i never heard one announcement saying come to the reception for a rebate sorry no food or entertainment.The whole ship was not even a good ferry.Finally Im led to believe other ships left Southampton on the same day and all sailed through the bay they were due to leave later than our departure time so if we left on time we would have had one more day of sun in Lanzarote instead of boring Antwerp funny how the captain did not take shelter on the way back when all the accidents happened I would claim from CMV but they might give us a free cruise they should turn off the lights lock the doors and get a job a different industry. For anyone reading this who smoked and drank were onboard you know who has wrote this review and know that we're just not fuddy duddies who love a moan anyone who was not onboard beware. Read Less
12 Helpful Votes
Sail Date: December 2015
This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said ... Read More
This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said we would be taken to a hotel for lunch because of the 5 hr.delay .Not only were we taken to Tilbury terminal but no water nor food. The operations manager didn't want to listen to complaints and take emergency action but was rude. The terminal manager was great .He was frustrated with the operations manager's inaction. He provided water and coffee. We had to pay. The food on board was tepid.Vegetarian food at dinner was terrible. I have received a letter to day from management .It was defensive and not prepared to learn. I listed a no. of problems.The only way they will learn if people stop using this Ship. I would never recommend CMV . My cabin steward was excellent and the staff in the wellness centre were wonderful and on the whole efficient. The dining room staff were in need of training. Please stop calling women DEAR Call us Madam. Rudeness was the order of the day.A lot of confusion . I blame the management. Staff need to be trained. One thing was outstanding and that was the hygene.People constantly wiping the staircasesetc. Read Less
21 Helpful Votes
Sail Date: December 2015
I have to say I do not usually write a review because I think it colours peoples opinion of the ship before they have tried it. But I feel compelled to let everyone know what a complete shambles the whole experience was. The ship is ... Read More
I have to say I do not usually write a review because I think it colours peoples opinion of the ship before they have tried it. But I feel compelled to let everyone know what a complete shambles the whole experience was. The ship is unstable and cannot cope with rough seas as the other liners I have been on has. The food was luke warm at best the entertainment was worse that a Karioke. The drinks package was not worth it unless you are both really heavy drinkers, we were getting other passengers drinks to use it up. They seem to cancel shedule ports of call quiet regularly which was very annoying. The cabins were clean and the cabin guys were very efficient. We made some awesome friends whilst on board which we are still in communication with so that was our highlight. This of course made our time on board great (nothing to do with the ship) So pay the extra money and cruise with P@O etc well worth the extra spend Read Less
3 Helpful Votes
Sail Date: December 2015
We have cruised many times but this was the first with C&MV and it was also our first time to Cruise at Christmas and New Year. Problems arose immediately on arrival when told by one of the luggage handlers that the ship was delayed ... Read More
We have cruised many times but this was the first with C&MV and it was also our first time to Cruise at Christmas and New Year. Problems arose immediately on arrival when told by one of the luggage handlers that the ship was delayed by 5 hours. There are limited facilities in the port and C&M made no attempt to either give information or provide anything for their passengers who like ourselves had been travelling from early morning. Next issue arose when we eventually got on board and were told that the first port of call would be Antwerp and not Gibraltar for which the explanation was not believable. Gibraltar was visited a day late and the planned visit to Lanzarote cancelled. Hungry travellers looking forward to a lovely evening meal were disappointed as the food was extremely poor, cold with undercooked vegetables and this set the standard from there on and Christmas day meal was just appalling and there was totally no Christmas spirit generated. Food continued to be poor until later in the Cruise say from New Years Eve on with further lapses. However my wife and I were still waiting for our soup and main course when other diners had already finished and I had to chase up the officer in charge to get our food. Entertainment catered for the 'Pub Culture' drinking, quizzes, TV type games with very little for anyone else. Evening shows were musically and vocally amateurish. Cabin service did not pay attention to detail with some areas dusty and in my case a glass I used for drinking water was left for the entire cruise and not cleaned or replaced. Dress code as stated not adhered to but went unchallenged by the staff. Getting off the ship at Gibraltar was chaos. It took two hours to get passengers who were disembarking independently off the ship. Tendering at Funchal was another series of staff incompetence and poor decision making at the highest level. Just one tender station was opened and it was at least one hour later before a second station was activated. The litany of poor quality, decision making, food quality, demoralised staff, entertainment, housekeeping and no seasonal Christmas Spirit. This was my first cruise with C&MV and certainly my last. Read Less
5 Helpful Votes
Sail Date: December 2015
Our first and last voyage on Magellan! We booked this cruise to enjoy Xmas at sea,how wrong we were, 6 hour delay at Tilbury then into bad weather not there problem. For the first nine days the food in the resteraunt was terrible, soup ... Read More
Our first and last voyage on Magellan! We booked this cruise to enjoy Xmas at sea,how wrong we were, 6 hour delay at Tilbury then into bad weather not there problem. For the first nine days the food in the resteraunt was terrible, soup was cold as were the main courses, one lunch time we were served raw fish, Christmas dinner was a farce,no roast potatoes no pigs in blankets,Christmas pudding was a chocolate brownie, mince pies were unrecognisable! We think that the Chief was replaced and the food quality improved New Years Eve meal was perfect and continued for the rest of the cruise. Our cabin was very good, large, clean with a good sized bathroom. There are not enough seats for the number of passengers, half of the lifts were out of use most of the voyage, not enough toilets, shows in the theatre were amateurish. Unless things improve don't bother with Megellan Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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