Sail Date: March 2015
Cruise and Maritime offered an overnight stay with dinner and a show to potential customers for their newly obtained ship Magellan. The ship is docked at Tilbury and will sail later this week on its inaugural season around the British ... Read More
Cruise and Maritime offered an overnight stay with dinner and a show to potential customers for their newly obtained ship Magellan. The ship is docked at Tilbury and will sail later this week on its inaugural season around the British Isles. Unless things vastly improve with the Embarkation process you may be very disappointed. We waited for nearly two hours before we even reached our rooms. The Casino Bar was full and waiters were run off their feet. We waited more than 30 mins for drinks and when they came was short of two of what we ordered. It wasnt the waiters fault, just mismanagement of resources. I have complained to Cruise and Maritime and asked for a refund. If you were at this event too, I hope you have too! Talk about displaying their shortcomings - especially as they were out to impress! Read Less
2 Helpful Votes
Sail Date: June 2019
I chose this cruise as it gave us five full days in Iceland among other ports of call. Iceland was fantastic, as were Shetland and Faroe Islands. Nothing happening in Invergordon, so best to take a tour from there. I knew the CMV ... Read More
I chose this cruise as it gave us five full days in Iceland among other ports of call. Iceland was fantastic, as were Shetland and Faroe Islands. Nothing happening in Invergordon, so best to take a tour from there. I knew the CMV Magellan was an older ship, only rated 3.5, so I didn't have high expectations. However, although the ship looks rather dated, the cabins were clean and functional and the meals at the restaurants were good - only average at the buffet. Where the cruise really fell down was the lack of organisation and planning for the activities. Most activities were a non-event, but listed every day in the program as an "unhosted" timed activity, e.g. Knit & Natter, Library, table tennis. Other activities were scheduled inappropriately, eg "Chance to Dance" - on twice nightly (not live music though) - both scheduled while passengers were either at the Show or at dinner! One night there was a display of the Chef's food presentation skills at 10.15 pm, when 2nd sitting guests were just leaving dinner. Why would they want more food and why would 1st sitting guests want a second dinner? There was also a dress up "School Disco" scheduled for 10.30 pm at night. The average age of the passengers was about 80!! The activities themselves were described by one fellow passenger as more attuned to occupational therapy activities in a Nursing Home. I couldn't agree more. They were insulting and very uninspiring. The restaurants were quite good, but staff couldn't organise seating. Many tables of eight only had two or four people on them, despite wanting a full table. It wasn't good enough to book seating six months prior. The nightly Entertainment Shows were mediocre. Although many individual staff were quite friendly, the majority of staff and entertainers seemed unhappy in their jobs. Also, I would not recommend booking a "Guaranteed Ocean View" cabin. We were allocated one right in the bow of the ship, with a porthole! We ended up having to pay about 900GBP to upgrade to a mid ship cabin with a proper window. I can only recommend you not to book this cruise line. Another passenger said he'd travelled on CMV's Vasco de Gama and it was even worse than the Magellan. Steer clear and choose another ship that knows how to provide passengers with a good holiday. Read Less
5 Helpful Votes
Sail Date: April 2019
My husband and I traveled to London from America to celebrate my 60th birthday . It was our first time to be in Europe and it's beautiful. I would rate the places we went as Very Good. Embarkation and disembarkation is OK. I was ... Read More
My husband and I traveled to London from America to celebrate my 60th birthday . It was our first time to be in Europe and it's beautiful. I would rate the places we went as Very Good. Embarkation and disembarkation is OK. I was so disappointed with the ship . Our cabin is in the 4th floor and once you get in the hallway it smell like SEWER. I heard people complained about the smell. But nothing was done about it. The Entertainment show is so horrible that some people walked out of the show. It was amateur singer and dancer. The singer are out of tune and you can't even tell if they were singing or screaming. The outfit of the dancer are so tacky and the performance is so horrible. The magician who did the show his magic trick could be done by a 10 year old. So amateur and so CHEAP. It's laughable. We been cruising quite a bit and entertainment is big for us. We always look forward for good show and was never been disappointed . But this ship the show they gave us is very insulting. CMV need to hire Professional people to entertain their customer. AT breakfast or lunch people talked about how bad the prior night performance was. There's nothing to do so you end up watching half the horrible show and walked out . If you like their activities like Board game, Darts tournament, carpet bowl, table tennis ,Knit & Natter , Bridge and song from the 40"s then this is your ship. We were bored beyond bored. Try to watch Tv on your cabin they only give you 1 movie all day. The food is Ok I won't complain about it. They need to improved their customer service. Excursion is Ok and I like the countries we went. When we came back to America I was asked by co worker , friends & family about the cruise line. I told them NEVER take a cruise with CMV Voyages Magellan. It's not a cruise ship that you recommend to friends and family. Read Less
13 Helpful Votes
Sail Date: January 2019
Having had five previous cruises on Magellan there were generally enjoyable I booked this Panama cruise based on the itinerary and then fact that l had so far found the ship to be a friendly, if cheap and cheerful one. However, after this ... Read More
Having had five previous cruises on Magellan there were generally enjoyable I booked this Panama cruise based on the itinerary and then fact that l had so far found the ship to be a friendly, if cheap and cheerful one. However, after this horrible holiday l will never again sail with Cruise and Maritime Voyages We were meant to fly to Cozumel before our first port of call, Belize. About ten days before the start of the cruise we were informed we would be flying to Cancun instead, and that Belize was cancelled. Apparently the flight chartered by CMV was unable to land at Cozumel. Why this was not disclosed until just before departure remains a mystery, however instead of flying to Cozumel and having at leastca short time to explore, we got to Cancun, had a long coach journey to Cozumel followed by a long walk through busy streets to a port where we sat for 90 minutes on an oil-stinking ferry being buffeted about before the 30 minute crossing to the ship. Entering our cabin (4042) on Magellan we saw toilet paper stuffed into a gap between the wall and ceiling. Once we set sail (around 1am) the reason for this became clear as an extremely loud banging noise emanating from this area kept us awake all night. We complained for three days, during which time various staff members came, listened, said it was awful and something must be done, but it wasn't until four days into the cruise that a replacement cabin (4080) suddenly materialised. We had three totally sleepless nights when an empty cabin a few doors away had been available the whole time. Magellan is really showing her age, and there is an obvious cost-cutting exercise going on. The food was APPALLING in both the restaurant and the buffet. The same overcooked fare served again and again, no variety, no taste. Worst l gave ever experienced on any ship. Entertainment was OK but not up to previous standards. Daytime activities more or less non-existent. The day before we were due to dock at Nicaragua this stop was dropped from the itinerary and we e design up in a dreary nothing to do place in Costa Rica. The return flight was also a farce... rerouted in mid-air to an unscheduled stop in Montego Bay where we waited anxiously to see if we would actually take off again or be forced to sleep on the plane. Eventually we set out but without enough food being loaded, so dinner was - literally - a packet of crisps. Breakfast was a cup of tea and nothing else. My written complaint to CMV was acknowledged three weeks later with a standard letter offering nothing but lame excuses. Considering this was the treatment l received as a "Gold CMV' member I can only suppose a first time traveller would not eve have received a reply. The entire trip was a total disgrace and more of an ordeal than a holiday. Read Less
9 Helpful Votes
Sail Date: January 2019
We booked the holiday and the advert made the cruise look very attractive. The scheduled Countries to be visited looked interesting and we were under the impression that the food on board would be good as the ship had supposedly won a ... Read More
We booked the holiday and the advert made the cruise look very attractive. The scheduled Countries to be visited looked interesting and we were under the impression that the food on board would be good as the ship had supposedly won a dining award in 2017. About 2 weeks before we were due to start our holiday we received a letter from CMV informing us that the ship would no longer be stopping at the first port of call, Belize, as a charter flight they had booked for their direct guests from the UK would be arriving late. The ship was meant to depart at 5pm, it actually departed around 1.00am the following morning as the flight arrived around midnight. Our embarkation time was 3pm and we had to walk dragging our suitcases for about 250 metres from the taxi to the ship in Cozumel. The ship is tired looking with very little in the way of hosted activities during the daytime, Knit and Natter was about as good as it got! The cabin was small and although we paid extra for a sea view, I think only about 6 suites had balconies. Dining was awful! We were allocated a set table in the Kensington restaurant at 8:30 every evening. On the whole the food was nowhere near the standard one would expect on a cruise ship. All but 2 of the fish dishes were poorly cooked and tasteless. Most of the starters were poor quality, for example the Thai Seafood salad didn’t have a hint of Thai herbs & spices and consisted of chopped up white fish sticks with a couple of mussels in salad cream. The restaurant ceiling in the Waldorf was leaking water and the crew had stuck a cling-film type material on the ceiling to try and stop guests being showered. We had one good meal, surf & turf which we paid extra for. The so called Indian Fusion at extra cost was awful, butter chicken and some fairly uninspiring vegetable dishes and a stale rolled up popadom. The evening show was excellent, other than the comedian. The orchestra and show team were really good, as were the pianists and violinist in the bar. The duet in the Captains bar were flat so we avoided that bar after the first evening. Our cabin steward was excellent and would always take time to chat with us. The restaurant and bar staff, with a few exceptions did not seem a happy bunch. The waiter on our table was okay but the wine waiter was slow and forgot to bring drinks that someone on our table ordered. The day before we were due to dock in Nicaragua, it was announced that the ship would not be stopping there as the UK Foreign Office had advised there was a risk of street violence. It was not made clear how long this advice had been in force. We stopped at an alternative port in Costa Rica, which was mainly for container ships. Not attractive at all and apart from a few market stalls and a beach crowded with locals there was nothing to do unless one had booked a trip. The port in Colon, Columbia was in a slum area, which we travelled through on a trip to the Gatun Lakes. We travelled as a couple in our early 60’s and this was the worst holiday we have ever experienced anywhere in the world. We would certainly not book on a CMV ship again. Read Less
7 Helpful Votes
Sail Date: December 2018
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a ... Read More
A cruise around the Canaries and the Caribbean over Xmas/New Year sounded idillic. Alas, it proved totally the opposite, mainly boring due to lack of organised entertainment during "at sea" days which could be four days in a row. Furthermore, we found ourselves on a ship built over 33 years ago, so very outdated. We experieced rough seas between UK and Lisbon and the ship could not cope and rolled like a cork. Only the islands of Madeira, Antigua and Cozulmel were of interest. So much for visitng the Caribbean? Our cabin was very small and did not represent anything like in the cruise brochure.It was stuffy with faulty air conditioning, no window to open and there was a constant smell of nausiating food and kitchen in the hallway and cabin. On arrival in Las Palmas we went out an bought ourselves a fan for the cabin. On arrival back home we had to wash every item of clothing, even new clothing not worn to try and get rid of the horrible food/kitchen smell. The only bright aspect of the cabin was the excellent steward from Honduras called Nelson. The food was terrible. At one lunchtime sitting, all 8 of us on the table left the food and told the Manager to throw it overboard along with the chef. Yes it was that bad. The highlight each evening was the 45 minute show in the in the Magellan Show Lounge. The ship has its own group of about 8 dancers and 6 singers and they put on a great show each evening. The singers were superb. They are worthy of being on a major cruise liner. Another pre-dinner highlight was the classical recital in the Hampton's Bar with a lovely pianist and an excellen violinist. There was nightly entertaiment in the Captains Club if you can call the duo, Derya & Tolga entertainment as neither could sing in tune and we often completely off key. Another complaint is the scam tactics of the barmen who give short measure with wine drinks. I sent my so-called 250ml drinks back more than 20 times for top-up and not once was there any objection from a barman? They need glasses with measurement amounts shown on the glass to stop this practise. The ports of call, with the exception of Madeira, Antigua & Cozumel were a complete waste of time. Cape Verde was stepping into the a poor third world country with filth and poverty everywhere. We were happy to reach Cozumel at the end of the cruise and disembark, but we still had organisational disasters. It took almost a whole day to get from Cozumel to Cancun airport. Then there was a 2 hour flight delay. This was made worse by having to sit on the bus at Gatwick to take us back to Tilbury for over one hour. Upon arrival back at Tilbury Docks we found all our cars unaccessable due to being advised where to park by the cruise car parking attendants. The police were called who removed a fence and help us, one by one to break free. My car was in a far corner and it took 2 hours before I was out. Need I say that my crusing days are over and it you decide to cruise I suggest you made sure it is not on the Magellan. Read Less
2 Helpful Votes
Sail Date: December 2018
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day ... Read More
We have just arrived home after back to back cruise on Magellan we did the Christmas Market cruise to Rouen and Honfleur . Before the cruise started we were told that there would be no Christmas market at Honfleur it started the day after we visited how can CMV make a mistake like this . On arriving at Tilbury we had paid for car parking I find it hard to believe that there were no blue badge spaces for wheelchair users we were expected to leave my wife at the terminal while I parked the car in the docks and got a bus back this is not good enough .We spoked to a car park attendant who let us park outside the port , when we booked through CMV we were told that we could not park outside the port as there was building work going on , when we arrived there was no building work going on , there should be blue badge spaces for the disabled out side the port. We were on the boat in under 30 minutes , the food was very good only problem it took 30 minutes to find a seat. The cabin no 6153 was a good size plenty of draw space . The only problem was the air conditioning was blowing out cold air we told the steward twice nothing done about it went to reception next day still nothing done went to reception again in the evening finally they got someone to look at it and he could not fix it so we were cold all the time this is not good enough CMV must have known that it didn't work we spoke to many people whose heating never worked . ROUEN Were told the evening before that there would be a shuttle bus to take us into town and we needed to get a ticket at 3pm wo we arrived at 2.25pm most of the ships passengers were there then it was announced over the tannoy that tickets would not be issued till 3.30 we got our tickets at 4.10 on bus no 22 so we said we would get a taxi .Why was we not given the bus tickets the evening before with the daily information paper like other cruise lines then we would not have to que for so long. We were told by a member of staff that there were 3 steps at the bottom of the gangway and that we would be helped down when we got to deck 5 there were hundreds of people thereafter 25min we got to the gangway then we see that the gangway was all steps so I went to find somebody to help after 30 min someone came all while my wife is sitting by the gangway getting cold and bumped into they said that 4 crew would carry her down the steps I was not happy about this that is really health and safety I said that we would not go ashore (we have been on over 30 cruises this is the first time we have not been able to go ashore). I make an appointment to see the Captain or Cruise Director in the end we saw the Guest Services manager we explained to him what had happened and how my wife had felt he didn't want to know just saying they would have carried her down the steps not taking into account how my wife felt she was terrified but he didn't seem to care about that .There was no reason that I could see as to why a flat gangway could not be used. I also said that if that when he was announcing about the tickets he should have said that there were steps to get off boat and that wheelchairs could not get off then we would not have to waste 3 hours and all the problems. The next day we had got breakfast but not started to eat it when there was a announcement they were using a flat gangway but would be changing it for steps in 15 minutes time so we left our breakfast and rushed to deck 5 we got off no problem there was a shuttlebus but no romps for wheelchairs so we had to walk a mile to town no thought again from CMV. Arrived back at ship and step gangway no crew members there to help so I had to go onboard to get some help we waited for 35 minutes for them to show up it was really cold they couldn't care less my wife was eventually carried on board. So we had been on a Christmas Markets cruise but had not seen a Christmas market NOT GOOD ENOUGTH. We cancelled our tips which I think most of the passengers done .We stayed on the ship for the next cruise to Antwerp this cruise was no problem we had the same cabin so cabin was still cold still nothing done about it .Talking about the cold deck 9 was always cold with a lot of people sitting in there coats many people complained but nothing done about it. And to top it off when we were leaving the ship at Tilbury crew members stood and watched me struggle getting off with the ramps and slops they didn't offer to help me they just watched. So will we travel with CMV again NEVER they do not care about disabled people Read Less
14 Helpful Votes
Sail Date: July 2018
You poor souls, what are you doing to yourselves?! My family and I went on the Magellan for what should have been a delightful vacation, and instead was what I'll refer to as the "garbage cruise". No, literally, the whole ... Read More
You poor souls, what are you doing to yourselves?! My family and I went on the Magellan for what should have been a delightful vacation, and instead was what I'll refer to as the "garbage cruise". No, literally, the whole ship smelled like hot, smoky garbage. The whole trip. The drinking water smelled the same. Also, despite it being summer in the middle of the Mediterranean, the ship was freezing. We literally saw an 80-year old woman leave her room with an inhaler, and when we asked if she'd complained about the lack of heating, she told us, "It's okay, I'm getting off the ship tomorrow." Like, in a stretcher? LOVE YOURSELF. I know what you're thinking: "Just go outside! Get some fresh air!" Yeah, that would have been great if the entire ship hadn't been overtaken with a youth dance troupe that was (allegedly) invited on the trip. This is despite our booking the cruise to be SPECIFICALLY adults-only. Over a hundred children ran rampant on-board, with absolutely NO supervision from their parents or otherwise. Obviously that meant no pool-space for any adults, even in the adults-only area. When we complained that the adults-only hot tubs were filled with 9-year olds (a health and safety nightmare fyi), CMV had an excellent solution: NO MORE ADULTS-ONLY AREAS! Wow! Such a creative solution! One evening, my family and I caught a group of preteens left wild climbing around the ship gym, just throwing weights around. Because, you know, safety first. Okay, so the inside of the ship smells like sewage and the outside is overrun: let's get drunk! Sure, if you're lucky enough to wave down one of the 3 bartenders onboard. Then, if you did get a server, they would just... say no. "I'm too busy." I feel bad for the poor saps who bought drink packages, because you pretty much had to wait an hour per beverage. Well, thank goodness for the shore excursions! They're overpriced and sort of wobbly, like on most cruises, but getting off the boat was the best part of our journey. The shore excursion team, however, is a rag-tag crew of chain-smokers just looking for a free tour. Props to the gardening lecturer who managed to leave cigarette buds all over Gibralter (despite a literal hundred signs that said 'No Smoking'). Best of all, the shore excursions manager actually joined us on a Beatles tour in Liverpool, and when the tour bus BROKE, it was cut short. While we asked for the tour to be extended, we told the excursions manager that she should be the person vouching for us. "No," she replied. That's it, just "No." Luckily the Captain was always there to talk to and solve prob- Just kidding. The Captain was never there. Don't be silly, it's not a real cruise. So, overall miss and miss. Here are a few other highlights: -A barely-mobile gentleman was literally asked to LEAVE HIS ROOM because apparently he snored. This dude could barely walk, and CMVs only solution to a snoring complaint was to make him PACK HIS THINGS and sleep in a new cabin. Oh, not stay in a nice new cabin, just sleep there. Apparently they couldn't afford to let him use the new room during the day. -The entertainment crew dressed a bunch of white people in cotton and had them perform "Summertime" from Porgy and Bess... a song about LITERALLY BEING A COTTON SLAVE. WHO THOUGHT THAT WAS OKAY??? -I found a piece of completely uncooked meat in my stew and was told BY THE CHEF HIMSELF that "most people like it that way." In fairness, I have to say that the restaurant serving staff and cabin cleaning crew is incredible. They work really hard in really poor conditions and they made our trip much better than it would have otherwise been. Also, with more than a shoestring budget, I think the ship performers could do something really special. They're very talented and deserve better than the karaoke tracks they've been given. I mean, if you're looking for a terrible experience to bring you closer to your loved ones, this is it. I just don't think it's worth the dough. Read Less
11 Helpful Votes
Sail Date: April 2018
I will never sail on this cruise line again. - I didn’t receive any of my boarding documents until one week prior to the cruise, and when I did the disembarkation time had changed from when I originally booked the cruise. This ... Read More
I will never sail on this cruise line again. - I didn’t receive any of my boarding documents until one week prior to the cruise, and when I did the disembarkation time had changed from when I originally booked the cruise. This meant I had to buy all new tickets to fly home putting me out of pocket 1200 dollars. -As a non-British citizen you are treated as a second or third class citizen on board this cruise line. The other Americans, Canadians, and Chinese passengers I spoke with all felt similarly unwelcome onboard, We were very often dismissed, any questions or requests we had for reception or the excursions desk we were simply told we were wrong and no effort was made to alleviate any of the situations. Also all of the Americans I spoke to had requested to sit at tables with other guests on board in the hopes of interacting with some of the British or German passengers however the Americans were consistently sat together at the same table which defeated the purpose. - Of the 10 planned port calls, the ship only made six of them. The entire itinerary was reversed the day we got on board, so had I booked any tours outside of the ship I would have been completely out of pocket and had to cancel them as were many of the passengers. The only reason I chose this itinerary was to travel to Guernsey. Halfway through the cruise the ship announced we would no longer be pulling in there due to “weather“. However on the day we would have been scheduled to visit Guernsey we sailed past it and the water was like glass with very little wind. After chatting with several other passengers I learned this cruise line very rarely actually makes the port call in Guernsey, instead they cancel the port call, for some made up a reason, once the ship is already underway. There is a strong suspicion the cruise ship simply does not want to pay the port fees in Guernsey. I feel like this was absolutely a bait and switch and the ship had no intention of docking there. Since this was the entire reason I booked the cruise I feel like it was a total waste of money and time. - The ship asked me to surrender my passport to them for six days of the 12 day cruise . I’ve done more than 25 cruises and have never been asked that before. I was very uncomfortable with the concept of being in so many different countries throughout the week without having my passport on me, and given some of the logistical quirks on board I was also hesitant to give my passport to the staff manning reception. When I raised my concerns to the reception desk they were very combative and offered no solutions or even reasoning why I should turn my passport over to them. Instead my husband and I woke up every morning and waited for immigration officials to come to the ship where we met with them in person to have our passports stamped. In addition the staff told everyone they would receive their passports back in Honfleur, France, however no one received their passports for another three days, with no explanation as to where their passports were, or why they had not already been returned. - I was on this cruise as my honeymoon, and was very disappointed that no upgrades were available to US guests. I asked about upgrades again as I checked onto the ship and was told none were available, however as I spoke with other passengers on the ship I learned there were several empty rooms which were offered to British guests as upgrades. -According to the documentation left in my cabin my credit card was supposed to be charged the day before disembarkation and if I had cash to put towards my total, I simply needed to go to reception the night before Disembarkation and pay. However when I did this I was informed that my credit card had been charged two days prior and there was no way for me to pay any of my bill with the cash I had on hand. -While I understand this is a British cruise line, the food was not cohesive. Menus didn’t appear to have any rhyme or reason to them. We consistently found the meat to be overcooked, the eggs and fish to be severely under cooked, and all of the food to be unseasoned. There was not really a sit down breakfast option on the ship. If you went to the dining room for breakfast you had to get up and pick food off of a buffet just as you would have to at the upstairs buffet, and it was the exact same food as the upstairs buffet. Breakfast consisted of the same nine dishes every day for 12 days. -On the day of disembarkation we were told the ship would be docked at 1 o’clock and people would be allowed to leave to catch their flights. What we were not aware of is that we had to wait for customs officers to come on the ship in Amsterdam who had to meet face to face with every non-European citizen on board the ship prior to disembarking. Of course customs was late and no one made it off the ship prior to 1:30 that afternoon. We consistently found that this cruise line has no reputation with any of the port authority offices and as a result they are constantly at the bottom of the list of ships to be serviced. This was supposed to be a trip-of-a-lifetime honeymoon for us, and in the end all we were was disappointed. Let me make it very clear: you are paying for a taxi service to take you from port to port (if you’re lucky they’ll actually take you to all of the ports) and a place to sleep. You are certainly not paying for high-quality food, any entertainment, or quality service. Read Less
9 Helpful Votes
Sail Date: April 2018
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very ... Read More
we left tilbury on the 31st March just back this morning. starting with the good cabin steward was great good drink selection friendly staff. boarding was fine got on quickly shown to our cabin which was very smelly of diesel and very loud during the night didn't have a good night once. staff were friendly however could not understand English at all well and seem to just agree with you instead of helping you with your questions. when we arrived we decided I would like a drinks package lady told me 26 pound a day which I didn't think was bad however as I shared a cabin with my wife who don't drink and 2 kids I was told I need to buy us all a package even a alcohol one for my wife even though she don't drink so all in all with kids I was going to end up paying a extra 500 pound just for drinks for me as kids drink where free didn't make sense. on board entertainment was poor cruise director was rushing all over the place didnt give anyone time. captains dinner he wasn't even present at the waldorf restaurant. on to ports we where due in amsterdam Rotterdam Rouen St Peter's port Guernsey and Honfleur we only went 3 stops amsterdam Rotterdam and honfluer all others where cancelled so instead of going st Peter's port they took us to Portsmouth UK fantastic that was (not) they blamed it on bad weather however owing to strikes in France me and many others believe this was the cause. many where on the cruise just to visit st Peter's port so many angry people got offered 25% of there next cruise why would anyone book after this is beyond me. WIFI was the biggest joke you can buy Wi-Fi on board at a cost off £60 for 1 GB anyone who knows data usage can understand how much of a joke that is. It is a cruise for the over 80s only lots of wheelchairs and scooters over the place. After having many cruises with P and O in the past and now CMW I will be sticking with P and O you do get what you pay for Read Less
7 Helpful Votes
Sail Date: March 2018
I booked because I wanted to go to the Scilly Isles. The other stops also looked good. My daughter wanted to re-visit Guernsey. The five ports all held interest for us. When we got on board I noticed a leaflet on my bed regarding a ... Read More
I booked because I wanted to go to the Scilly Isles. The other stops also looked good. My daughter wanted to re-visit Guernsey. The five ports all held interest for us. When we got on board I noticed a leaflet on my bed regarding a shore visit to Cherbourg, this was not a port on our itinerary and I panicked thinking we were on the wrong boat. Then I saw there was a change of ports, due to bad weather. We were being taken to Cherbourg and Portsmouth instead of The Scilly Isles and Guernsey. To my mind the only reason to go to Cherbourg is to get off a car ferry and head straight out. Well as for Portsmouth, only an hour away from home and another place very low on the want to visit list. It beggars belief that the cruise line thinks these were a good exchange. The cruise line knew of the change before we boarded. They should have offered a refund before sailing if had wished one. To make matters worse the French dockers were on strike and we never got to Rouen. Only two ports were of interest. Had we known about the change we would not have gone on this cruise. Such a disappointment, it ruined our holiday. The cruise line we felt had "made us prisoners" we were certainly taken places against our will. The ship itself held a mixture of feelings. We had to sort out problems. There were two cabins booked for myself, daughter and grandchildren. Yet they put us on different sittings, so we had to alter that. The cabins were very hot and that had to be seen to. The toilet in my cabin blocked three times and on a fourth time it flooded. The cabin was very noisy, a large notice at reception said the boat was full and there would be no changing of cabins. I and my daughter are very heavy sleepers, but we were kept awake most of the night, and my daughter ended up like a bear with a sore tooth. The food was reasonable, but not for foodies. The shows were for a mixture of tastes and some, especially the Easter Panto, were very enjoyable. The staff were all very polite and helpful with smiles (except the reception desk, no smiles there) The cocktails were nothing 'to write home about', had much better on other cruise lines. I asked for some monetary compensation but the cruise line will not give me any. That would have helped to sweeten the bitter taste. Therefore this is not a cruise line I shall use again, and certainly will not recommend, in fact I shall advise against them. Had we been aboard and the weather worsened so we could not go to our chosen destinations I may have felt a little sympathetic, but they knew before we got on and could have said something. Very dishonest. Read Less
2 Helpful Votes
Sail Date: March 2018
We boarded at Tilbury and was shown our cabin 5136. We had to call reception as water was coming up through the shower drain, but this was soon fixed by an engineer. We was surprised by the number of very old and less mobile passengers ... Read More
We boarded at Tilbury and was shown our cabin 5136. We had to call reception as water was coming up through the shower drain, but this was soon fixed by an engineer. We was surprised by the number of very old and less mobile passengers on this cruise, walking sticks, Zimmer frames and mobile chairs. We later found out this cruise was used by Saga. This had obvious problems when disembarking and embarking at the various ports of call. The ship on first impression looked modern but there is something fundamentally wrong with it. Had I read the reviews of December 2017 and January 2018 beforehand we would not of booked this cruise. The ship was very noisy, there was a constant smell of sewage outside the cabins and in reception area , the lounges would be cold due to the air conditioning temperature being too low, there was a constant sound of people coughing and yes we also went down with a chest infection. The Kensington restaurant was excellent but we found the Waldorf service disappointing. Raffles Bistro was like a canteen. Entertainment enjoyable. Read Less
10 Helpful Votes
Sail Date: March 2018
We looked forward to this cruise for nearly two years and within three days of leaving port we started coughing. My husband held up but I got steadily worse until I had to sleep dosed up with paracetamol, which was all we had,for thirty ... Read More
We looked forward to this cruise for nearly two years and within three days of leaving port we started coughing. My husband held up but I got steadily worse until I had to sleep dosed up with paracetamol, which was all we had,for thirty six hours whilst my body (which is fit) tried to sweat out the infection. Thank goodness I had had the pneumovac last October or I truly believe I would be dead. I haven't eaten for five days as nothing stays down and seven out of eight people on our table fell foul of this infection, most of whom have severe medical conditions to start with. I got home this afternoon and thought I would check if there were reviews about sickness on board. It beggars belief that passengers are routinely subjected to bacterial infection and laid low when what they paid for was a holiday. Are there no controls over this from a public health viewpoint or is the fact that the ship is registered in Nassau a license to kill? This vessel desperately needs a deep clean in the clinical sense, not just hand gel, which was pumped at us at every turn and does absolutely nothing for airborne respiratory infection. We joked about how many ambulances would meet us at Tilbury and sure enough we saw one there waiting as we docked. As it is Easter weekend I hope that I can survive until a GP appointment is available next week. Briefly reviewing the other aspects of the trip ( when I was still standing), the food was nothing to look forward to and the chocolate buffet sculptures were painted polystyrene. Entertainment provided by the dancers and musicians was done with energy and enthusiasm but the rest left me cold, especially the comedians. One guest speaker was not overly articulate and so full of his own importance that he got cross when the captain came on to give his daily report. This was a regular time and outside of that allocated to the speaker who seemed to think he should take precedence. The days at sea were life lost to the three little pigs syndrome when passengers came earlier and earlier to spread books, towels and anything else over seats to secure a base in all areas of the ship. The standard of human behaviour was disgusting but I guess that wasn't down to the ship's crew although they could have policed it better. The crew, in my experience, were happy and obliging and had somehow overcome the infected atmosphere in which they live. All in all this has been a steep learning curve. I am home thank heavens and breathing fresh air once more but I still feel extremely ill and wish I could stop this happening to other unsuspecting passengers in the future. Read Less
7 Helpful Votes
Sail Date: February 2018
My husband and I chose this cruise specifically to see the Northern Lights which we did. Embarkation was not very well organised. We chose to disembark early which meant we had to take our own luggage off the ship.This worked well for us ... Read More
My husband and I chose this cruise specifically to see the Northern Lights which we did. Embarkation was not very well organised. We chose to disembark early which meant we had to take our own luggage off the ship.This worked well for us as we were off the ship within 1/2 of berthing. All ports of call were exceptional with excellent weather. We didn't do any shore excursions with the ship as they were overpriced. We usually went to the visitors centre at each port and booked activities with them which were usually private or with only 1 other couple. Ship shore excursions had full busses of passengers and they generally run to a schedule where a private company gave us a lot more flexability and value for money The cruise on the CMV Magellan would have to be one of the worst experiences in all my travels. Most but not all staff were attentive and helpful. We found that the reception staff did not action any complaint given to them instead pretending that no complaint had been made. The Kensington restaurants. food was generally pretty good. We mostly ate breakfast in the buffet so we could get eggs cooked on demand so they were served hot. I didn't eat any other food from the buffet as it sits there too long. We weren't bothered with the entertainment as I don't find it necessary on a cruise. Overall it was a disastrous cruise with excellent ports of call. I would never recommend CMV to anyone. Read Less
17 Helpful Votes
Sail Date: January 2018
Cruise and Maritime Voyages (CMV) - MV Magellan - Amazon & West Indies (7th January 2018) We don’t facebook, twitter or other, but from time to time we do read ’trusted’ reviews - generally helpful if you read ‘between the ... Read More
Cruise and Maritime Voyages (CMV) - MV Magellan - Amazon & West Indies (7th January 2018) We don’t facebook, twitter or other, but from time to time we do read ’trusted’ reviews - generally helpful if you read ‘between the lines’ as there are always ‘be-moaners’! we hope we are not in that category and accept that we all have different opinions however we feel compelled to write this review to inform others of our experience aboard this ‘Cruise’ The Magellan is a bright, pleasantly laid out ship with many ‘nooks & crannies’ - regrettably few of which were of a size that could accommodate many of the ‘activities’ - the air conditioning in most of the public areas was very, if not too efficient - the show lounge seats were often damp from the condensation! - requiring the wearing of anoraks/blankets to keep warm! - a ‘severe’ ‘epidemic’ of coughs/wheezing swept through the ship resulting in many passengers having to receive oxygen and intra venous antibiotics! The Captain was Greek - his daily update to all passengers was both incoherent and incomprehensible - the same ‘address’ was given clearly and fluently in Dutch and German! the officers were of mixed nationality, bar staff were Ukrainian and the dining/galley/house staff of Asian origin - few of whom were able to understand the English language and engage in ‘useful’ communication - the staff were apathetic/leaderless (there were a few exceptions) officers ‘acknowledged’ problems if prompted but did ‘zilch’ to remedy them! - they would rather disappear! Transfer from Victoria Coach Station to Tilbury and embarkation were generally acceptable albeit the Coach was an hour late welcome on board and escort to cabin was pleasant as was the cabin/steward - it was a “guaranteed” inside cabin but was spacious, clean and tidy - regrettably it was directly below the galley! so a bit noisy, but that’s pot luck! Activities/Venue Entertainment were generally ‘weak’ and repetitive commencing, with what became traditional, a delay as various laptops/microphones and speakers were set up by the individual ‘artists’ - lack of management/preparation!!! - the ‘lectures’ by the Ships Excursion Manager was read from the Cruise Maritime brochure - usually ‘delivered’ in an engaging and interesting manner by someone with experience of the destination!! Variety Shows were generally well presented, albeit repetitive (accept difficult on an extended cruise) but having an opera singer as the lead, led to many a disastrous outcome and on occasion the orchestra or some of their number were the ‘act’ of the night - introduced by the Cruise Director but thereafter each introduction to a piece of music was pre-recorded! we leave you to work that one out! the Burns/Scottish night, which was planned, not impromptu, was an embarrassment - we were not the first Scots to walk out! we hate to think who the butcher was in Tilbury that ‘created’ the Haggis that was to be “Addressed” - it looked like a ball of chopped spam!!! Ports of Call/Excursions - departed late from Tilbury and Amsterdam, bad weather in the English Channel and Bay of Biscay - diverted to Vigo - bi-passed Lisbon - couldn’t see the logic - the ship was to provision there but had to be either sourced in Vigo or transferred from Lisbon - result - delay in departure from Vigo - less time in Madeira! - disappointed in missing Lisbon, loved Madeira then on to Cape Verde - rather uninteresting other than it had internet! five days at sea and we were in the Amazon - a great disappointment to many - a very wide brown river lacking in wildlife and little of interest - I think the ‘twitchers’ were devastated Santarem, Boca da Valeria (a “staged” village/compulsory ‘port of call’!), Manaus (ship excursion - Jungle Trek - ‘staged’ down to the pet tarantula! - oh dear!), Parintins, Alter do Chao (beach!), Icoaraci, for Belem (just another dirty city!) - sadly overall consensus was disappointment other than the Opera House in Manaus Tenders - the boarding system was acceptable - few crew handlers had experience - coming ‘alongside’ could be positively dangerous - loaded tenders were left to ‘wallow' in rough conditions! common sense/management of the situation could have saved much distress Ils du Salut (Tender) - at last something to see ashore - a pleasant change and some wildlife! Tobago - scheduled to be ‘alongside’ but some other cruise liner took our berth! leave you to work out why - were we not booked? had we not paid our port dues? pleasant/friendly port - we had the best every ‘meal’ since we joined the cruise in a small cafe - fresh panini with salami and salad - we ordered ‘seconds’ because it was so good! Bistro (likened to a ‘day centre by one of the Comedians) initially the food appeared appetising but was found to be ‘lacking’ - repetitive, uninteresting, undercooked/overcooked, dried out, lukewarm - redemption - the bread and butter pudding, but it was served at “tea time”!!!!! The Grill - lacked imagination - beef burgers! if that’s what you call them and hot dogs, chips, lettuce, sliced tomato and onion - every day!!!!! Dining Room - marginally better in that if you couldn’t see anything on the menu to inspire you, you could order grilled chicken/salmon or vegetable curry! Perhaps the chef had a very tight budget, a list of courses and accompaniments but wasn’t sure how to match them and if he had spent less time engaging in pleasantries and surveying his ‘magnificent’ buffets and more in the ‘service stations’ studying what was being returned from the tables he would have learnt a thing or two! there was never a tantalising smell of food? was most of the food precooked/frozen/chilled and re-heated prior to service? - not much cooking then!!! “Buffets under the Stars” - now that looked great - all set out in heated terrines - except there was no power on deck - OMG - result - cold food! full drinks package - only available to purchase on board within first 24 hours - could only be purchased for entirety of the cruise and if all occupants of a cabin subscribed to it - however it became apparent that this was still being promoted during the cruise as were additional beer, wine, coffee, packages??? house wines and cocktails ‘disappointed’ - we cancelled our drinks package within four hours of signing up! - to be fair there was no problem with this and we were only asked to pay for what we had consumed within that time *****lastly but not least and it has been mentioned in previous reviews - Level 4 has a constant ‘stench’ of sewage in both port and starboard corridors - this problem appears to be ongoing with no resolution - if we had been on this level we would have ‘jumped ship’ earlier (we flew home two weeks early from Barbados!) Conclusion: A general unhappy ship, disgruntled passengers, miserable staff and poorly managed the management either do not acknowledge the facts or know how to respond having said which, you only get what you pay for, most passengers were looking to get away from the British weather for six weeks and some obviously were enjoying the cruise including the food!!!! sadly the Amazon is not the ideal destination it is made out to be no malice, liable, slander, resentment, racism, derogatory intent - only fact as we saw it hope helpful? we have previously cruised aboard the Marco Polo (certainly 7/8 years ago) to St Petersburg and the Baltic and we gave it 5 Stars***** sadly, we will not be cruising with CMV again ps. please read Cruise Critic “Garigale” Dec 2017 - we’ve just read it - too late for us! but we concur Read Less
4 Helpful Votes
Sail Date: January 2018
Picked this for the itinerary and had thought that, if nothing else, we would have knowledgable lecturers onboard, and possibly..hopefully..a commentary as we sailed the Amazon. There was NOTHING. The English speaking port lecturer had ... Read More
Picked this for the itinerary and had thought that, if nothing else, we would have knowledgable lecturers onboard, and possibly..hopefully..a commentary as we sailed the Amazon. There was NOTHING. The English speaking port lecturer had never visited the Amazon and plagiarised all and sundry delivering her information in a very poor manner. The infection running through the ship was something else. Within a day of sailing people were coughing and spluttering all over the place. Several were "admitted" to the hospital where they received courses of antibiotics and nebulisers. This was still going on 5 weeks later. The view of many was that the air conditioning was more than likely to blame. Occasionally cutlery was pre wrapped to minimise contamination, but not often. 6 weeks onboard a ship where at least 50%, if not a lot more, were coughing all over you was just too much. The ship's doctor was treating it as an infection, but we didn't know what it was. Home 2 weeks now and I still have a cough!! Food was dire both in the restaurant and in the canteen self service. Staff were young Ukranian, pleasant enough with poor English. Officers were Greek and very visible around the ship. Don't know why it is marketed as an English company, as all medication given to passengers was in Greek and people had to be verbally told how to administer their medication.....I did not need to visit the medical dept. as lasted 4 weeks before succumbing to the "virus". Would definitely not rate this ship, and concur totally with previous reviewers of this cruise. Was amazed at how many single travellers there were.... in excess of 150 Read Less
22 Helpful Votes
Sail Date: December 2017
Now this was an extremely memorable cruise for all the wrong reasons. I am in fact lucky to be alive I feel after spending three weeks on board over Christmas 2017 on a trip to Cape Verde and up through the Canary Islands, Tenerife and ... Read More
Now this was an extremely memorable cruise for all the wrong reasons. I am in fact lucky to be alive I feel after spending three weeks on board over Christmas 2017 on a trip to Cape Verde and up through the Canary Islands, Tenerife and Madeira. These were all places I was keen to visit and me and my elderly mother of 88 flew to London from Australia to join this cruise. We are not cruise novices at all. In fact I have been on all the major cruise lines and before this I only had cause to whinge about the most mundane things. From the get go we were not impressed with the Magellan but I became increasingly alarmed as more and more people succumbed to an horrific form of pneumonia. Apparently there were dozens of people lying around on drips in the ship's hospital. Out of our table of 7 people, 4 became incredibly ill and I assume it was rampant through the air conditioning system which was turned too high. I just sadly waited my turn and then it hit me too, but fortunately after we'd seen Madeira so I only missed Porto. However I have never been sick on a cruise ship and now I associate the Magellan with death and destruction. I was so glad I had the foresight to bring some penicillin along just in case. I had no idea that ships could be riddled with lung infections. I always thought it was gastric infections. But I never heard of one person suffering from a gastric infection on this ship at least. I didn't go to the hospital but I instead became a prisoner in the cabin which was undoubtedly just as bad only cheaper! I couldn't sleep because if I laid on my side I could hear all the fluid whooshing around in my chest and I coughed and coughed all day and night. And along with the other awful ship noises (this ship is incredibly noisy and I kept thinking someone was knocking on my cabin door when there was in fact no one there) I heard lots of other people hacking away in their cabins too.. I am grateful that it was me who got the pneumonia and not my 88 year old mother as that would have been the end of her. However, she does have wonky legs and I would at a guess say that these old ships have not such good stability as it rocked and rolled a hell of a lot. Well the ship became so buffeted by the seas that my mother fell over in the cabin twice and hurt herself badly. I heard that people were continually falling down stairs etc and on the last day at sea someone was airlifted off after a fall. I totally blame the instability of the ship for that. The cruise itself, was a total nightmare. I hadn't done any sort of research prior because I had some sort of insane hope that cruise lines were all more or less the same. Well they are not. This bunch CMV buy up out dated cruise ships and then send them out to work for them. The cruise ship we were on was built in 1985 and used to belong to Celebrity. When they turfed it, this company took it over and now they run cruises all over the world in it. They had lousy entertainment. They had a couple of comedians, and their dance troop, while all excellent dancers, came from the Ukraine. (cheap labour). That was the sum total of the entertainment. They had dug up a guest lecturer on astronomy who was big on knowledge but not a good presenter. They showed one movie in the movie theatre on the second day and then not another one for a week, and from then on they seemed to make sure we were all on excursions when they showed the next movies. And you'd think that maybe there could be some solace by watching TV in our rooms. But they never got any reception and if they did, they had organised to have the most horrible channels as I guess they didn't pay for them in exchange for showing advertisements. One station was called 'men's movies' and showed all the 1950 cowboy style movies. They seemed to have two channels running 'The Chase' but mostly there was no signal. They had a station which seemed to show an awful lot of Babylon 5 which was a series from the early 1980s and then there was the channel that showed Pawn Stars, Storage Wars, Car rebuilds....obviously because it's free for them. There was no channel that showed movies that normal people want to see. Even a crime channel would have been better than those! And the food. Oh yes. It is almost impossible to find much to compliment there. Normal cruise ships always have a German, Austrian or Swiss Executive chef. Seems that they are the only ones who know how to run a kitchen. The staff on this nightmare ship were ALL Indians. The normal cut for Atlantic salmon is in a cutlet and with the grain. This looks good and keeps the flesh moist. That's even how they sell it in the fish shop. But this ship had invented a new cut. They cut the salmon like a slice of ham and across the grain so that they could no doubt get more from the entire fish. When I ordered it I could not believe my eyes and of course it was totally dry and inedible. On the first day I went to afternoon tea and I took what was supposed to be a 'roast beef' sandwich. I took one bite and nearly vomited. It seemed to be full of foamy stuff. I looked inside and I guess the best description of the mess was that it was cat's food in a frothy mix. Totally repulsive. And their cakes were just a classic. They seemed to think that all cakes are the same - ie with a thin sponge layer, topped with an inch of cream and then topped with another sponge layer and more cream. This was their recipe for Tiramisu, Black Forest Cake and dozens of other cakes. In fact they had a chocolate buffet one day which sounds good but was just like that. Every cake was decorated differently but they were all exactly the same inside. And on the first day I ordered Eggs Benedict and nearly fainted when I saw what came. It was horrible. Slices of white bread topped with hard poached eggs. Apparently most people returned them to the kitchen saying they were an abomination and that gave them a week to learn the real recipe as they served Eggs Benedict every Monday. So I knew it was safe to order Eggs Benedict the following Monday and I was right as they now were on a proper bun and lightly poached and with Béarnaise Sauce. As for the bread on the tables....all ships I've been on had seed buns of different styles and shapes in a basket at night. This ship had those white round rolls you buy in supermarkets. The staff for the most part were surly.. There were a few bright sparks amongst them but they were for the most part a sour and dour lot. In fact one morning in the breakfast restaurant I came in and plonked at the same table as my mother. A most officious woman ordered me to get up and join the table that was being filled by them at that moment. When I refused to move, she sternly told me to get up and go to where she was ordering me. They seem to be robotic with no common sense whatsoever. You might also meet some most unusual passengers on this cruise ship. You have been warned! The Magellan is now on its way to the Amazon and I don't have to use my crystal ball to know that the sick bay is already full of people with pneumonia as it would take a cleansing team from every hospital on earth to get the germs out of their air conditioning system. But hey! Microbes have a right to live too. Maybe the ship is owned by Jains! Read Less
5 Helpful Votes
Sail Date: December 2017
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots ... Read More
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots of wheel chairs, electric scoot mobiles with beep sound signals etc. The cabin was OK and the steward was exellent. Only the airco smell in the cabin was like a smokers room that lasted for 22 days. The ship is old and very unstable it rolls fiercely in waves of only 3- 4 m. Lots of old passengers fell of stairs and in cabins. The hospital and the Servian female doctor was very busy with all the coughing guests. The pneumonia germs were spread throughout the ship by the apparently not well filtered or sanitary cleaned airco air. Twice a rescue helicopter had to collect sick passengers. The kitchen chef was Indian as well as most of the cooks. The soup was every day the same only a different name and colour. At breakfast the bacon was dried out because it was baked in the middle of the night. The entertainment girls and boys came from the former East block . The quality was below the standard one would like to experience on a X'mas cruise. The excursions were acceptable except for the waiting time for diasbled passengers that were coming while they could hardly walk up a stair. The final bill showed a creditcard charge of GBP 141 for payment of an amount of GBP 1690 , a small charge for paying by credit card we would accept but this is robbery. In short we do not recommend this ship or cruise line.Our experience with the HAL is much better. Read Less
2 Helpful Votes
Sail Date: December 2017
Lets start with with the good. The shower was hot, the bed was comfortable and the food was generally good at dinner. The Christmas and New Years dinners were excellent with wine included. This "good" was short - now lets start ... Read More
Lets start with with the good. The shower was hot, the bed was comfortable and the food was generally good at dinner. The Christmas and New Years dinners were excellent with wine included. This "good" was short - now lets start with the bad. We were on the fifth deck,on the wall above our head was a folded bunk bed which stuck out far enough to knock our heads as we sat up in bed. another bunk bed was on the far wall. The air con.control was on the ceiling and did not work.The small TV was up high in a corner, but no problem, no channels were available except for a couple of days. The worst complaint was water running down our window in the morning, so badly towels had to be placed under to catch to water. After a few days we were moved -no bunk beds. We dined in the Kensington Restaurant,the food was good but badly presented with spills on the edge of the plates.The waiters were not trained, on our second evening our waiter could not be bothered to give any fresh knives and forks at our table so he so he just left the dirty ones on plates and told us to use them again! The next evening he was replaced with an excellent waiter (should be with the "good" list). Lunch was poor with a feeling it was using some leftovers from dinner, poor selection and frequently cold. Breakfast was fine but not the smoked haddock,like cardboard in colour and texture. Raffles,the self service buffet, is a disgrace. Very poor selection, food cold and waiters completely disinterested who spoke little English.many times nowhere to sit.I asked for a mint tea, the waiter picked up a tea bag with his hands dropped in a cup and passed it to me. when I questioned if this was mint he removed the bag sniffed it and then returned if to the cup! I found my own tea. The ship is very old and it shows. The heating did not always work and it was very cold. During bad weather it handled badly,very noisey with bangs squeaks night and day and the ship did rock and roll in any bad seas. Lack of seating in all public areas. The card room ran out of cards.The theatre was comfortable but always cold. Two lecturers one knew his subject but no talker, the second just read from notes. The entertainment was the worst I have experienced, I would say end of the pier stuff but this would be an insult to any pier. This was a budget cruise and is not for anyone who has cruised on a better line (any other line) This is certainly not for anyone with walking problems as they were not considered in any way. At two ports the gangways,up to the fifth deck, were so steep if was like climbing a mountain. Read Less
11 Helpful Votes
Sail Date: October 2017
We chose this cruise following some research and wished to see the Northern Lights from the ocean as opposed to land, would have been better to have viewed from the land again. The Magellan and CMV are best avoided until they can ... Read More
We chose this cruise following some research and wished to see the Northern Lights from the ocean as opposed to land, would have been better to have viewed from the land again. The Magellan and CMV are best avoided until they can organise this type of cruise, and they are fortunate enough to have a great team of staff, awful management though. It seemed as though 30% of our time was spent in queues, embarkation was poor with the car park located a distance away opposite Tilbury railway station with a bus pick up service, then when e returned to join the queue a rather excessive delay with the ubiquitous photographer awaiting us. Located the cabin and eventually our luggage arrived, in two separate lots, cabin was very hot and chambermaid showed us how to turn down the heating, a card informed us of our table number and dining time. Disembarkation was a further exercise in the sport of queuing as the cards and machines were incompatible with the delays unacceptable and not user friendly for wheelchair users. Breakfast in our appointed restaurant closed at 9 am so a lie in meant joining hundreds in the Bistro, Raffles, no seating nor mugs available in this area. We landed at Ports where due to it being a Sunday all was closed, the Captain, changed mid cruise, decided to miss Trondheim as he was running late and there was a sea swell, so we proceeded to a small village after two days at sea, yet another closed village. We were on Holiday. The cruise director mentioned that Bergen had a lovely farmers market and a fish market, but couldn’t be bothered to find out if was actually going to be there or open! Have a visit to the Cathedral for £29 leaving for a 20 minute drive at 10:00 to find the Cathedral wasn’t open until 15:00 a phone call or a peek at the web site would have given this information. We paid extra for a window, this was then boarded up, for safety reasons! In spite of leaving Bergen early, following a delayed arrival, he missed the Pilot at 3 am resulting in a 8 hour delay, up at 6 am on this morning and no announcements about the delay until almost 9 am prior to an announcement and that we could now remain in our cabins until 15:00, in fairness lunch was provided. We would never consider this company again Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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