3 Helpful Votes
Sail Date: January 2015
this was my 17th cruise - I have certainly never had one like it and don't want another. Everything that could be wrong was wrong. When we arrived at Tilbury to board, the ship wAs not there - this has never happened to me before. To ... Read More
this was my 17th cruise - I have certainly never had one like it and don't want another. Everything that could be wrong was wrong. When we arrived at Tilbury to board, the ship wAs not there - this has never happened to me before. To cut a long story short, the food was acceptable, nothing more. We were promised Christmas Pudding but when it arrived it wS a chocolate muffin with chocolate sauce, the mince pies were full of rhubarb. The activities and arrangements on the ship were never on time, on 3 days the morning quiz started at 10.00, 10.30 and then 9.00. The weather was bad throughout the cruise, but they would not put the stabilisers out to conserve fuel, so Magellan rolled like a drunken seaman. I had to take seasick pills throughout the whole voyage. Although I had paid £3000 for single occupancy, they still tried to make us buy drinking water at £2.20 per litre. They promised me when I booked a mid ships cabin, but it was close to the stern so I often had the noise of the engine at night. Some of the people on board told me that they had been promised free parking for their cars, but when they got to Tilbury they found it cost £10 per day. Thank God Iwas not on board when they sailed out across the Atlantic to go to the -Amazon, I could not wait to get off Read Less
2 Helpful Votes
Sail Date: March 2015
Just want to thank Cruise & Maritime for the experience of the dinner and overnight on Friday the 13th because now we know we will never cruise with Cruise & Maritime ever! Starting with the chaos at London Cruise Terminal where ... Read More
Just want to thank Cruise & Maritime for the experience of the dinner and overnight on Friday the 13th because now we know we will never cruise with Cruise & Maritime ever! Starting with the chaos at London Cruise Terminal where check in had gone down and little communication from staff on the site. We were told the check in would be on ship and would be approximately 10-15 minutes - an hour and half later we finally boarded! This was then to be met with more queues and chaos at the ship check in - which took a further 40-50 minutes! Cruise & Maritime kindly offered 50% off all drinks by way of an apology for the delays - however, getting to the bars and getting served was horrendous - taking up to 25 minutes to get served! Bar staff spoke very little English which made the service even more frustrating! Finally getting into our allotted stateroom - we had very little time to get ready for the dinner (which thankfully had been put back to 20:15hrs because of the long delays! On arriving at the stateroom - it had obviously not been cleaned / checked thoroughly as we found a used razor in the shower cubicle and - worse still - the toilet was backed up with faeces - right to the brim of the toilet bowl. This was reported to a member of staff (engineers) who were allegedly working on the problem and it would take 10 minutes to clear. As the alleged flagship for the fleet having had a recent refit - the standard of the works were shocking with rust around the port hole as well as rust on the ceiling - visible from the dropped ceiling panel! The walls were paper thin and we could hear everything being said in the stateroom next door! The only positive was dinner itself - food was good however we had to constantly ask for another glass of wine or a glass of water. We saw a small amount of the cabaret and managed to get the attention of the seemingly only bar staff in the cabaret lounge only to be charged £62 for a double brandy. This error was subsequently rectified but it happened again on the next round we ordered! Returning to our stateroom - the toilet was still backed up!!!!!!! We decided enough was enough!. We complained at reception (where several other guests were also complaining about one thing and another). We were offered an alternative stateroom and assistance to pack our things - but we decided we did not want to stay any longer and left the ship at 02:00hrs. We have cruised on P&O and Royal Caribbean and would class this cruise line as the equivalent to a B Rated Movie!   Read Less
Sail Date: March 2015
Cruise and Maritime offered an overnight stay with dinner and a show to potential customers for their newly obtained ship Magellan. The ship is docked at Tilbury and will sail later this week on its inaugural season around the British ... Read More
Cruise and Maritime offered an overnight stay with dinner and a show to potential customers for their newly obtained ship Magellan. The ship is docked at Tilbury and will sail later this week on its inaugural season around the British Isles. Unless things vastly improve with the Embarkation process you may be very disappointed. We waited for nearly two hours before we even reached our rooms. The Casino Bar was full and waiters were run off their feet. We waited more than 30 mins for drinks and when they came was short of two of what we ordered. It wasnt the waiters fault, just mismanagement of resources. I have complained to Cruise and Maritime and asked for a refund. If you were at this event too, I hope you have too! Talk about displaying their shortcomings - especially as they were out to impress! Read Less
2 Helpful Votes
Sail Date: March 2015
We booked an overnight event 13.3.15 for £99 each and were promised a guided tour of the ship, a 5 course dinner and evening in the theatre. It took 3.5 hours to board with later passengers being boarded before us (group 5 were boarding ... Read More
We booked an overnight event 13.3.15 for £99 each and were promised a guided tour of the ship, a 5 course dinner and evening in the theatre. It took 3.5 hours to board with later passengers being boarded before us (group 5 were boarding before our group 2). No apology nor explanation were given for the first 3 hours. Most of the staff we tried to ask neither spoke nor understood English nor could they direct us to the Sinatra bar when we tried to meet up with friends. The cabin was ok although far too hot with no-one to hand to show us how to cool it down. The bar was chaotic taking over 20 minutes to serve us. The dinner was good as was the waitress Tanya despite being served an hour and a half late with the theatre being missed as our coffee was not served until 10.50 pm. Breakfast was ok but not the range or Quality we have experienced on American liners with the cooked food being Luke warm and served on cold plates. The staff stood by looking terrified to do anything. A stressful waste of 2 days of our lives where we felt we had been used as guinea pigs on a newly acquired,untried ship where we should have been paid to endure rather than charged. We judge a company not by problems it may encounter, especially if beyond their control but by how they handle it. In this case they did not handle it at all well, imagine if we had been at sea and there was an emergency!!   Read Less
Sail Date: March 2015
Booked this Taster cruise for 1 night from Tilbury to Newcastle. Flew down from Newcastle and arranged car pick up from gatwick. Embarkation Very busy and a lot of sitting around, however once checked in it all went smoothly. Booked a ... Read More
Booked this Taster cruise for 1 night from Tilbury to Newcastle. Flew down from Newcastle and arranged car pick up from gatwick. Embarkation Very busy and a lot of sitting around, however once checked in it all went smoothly. Booked a superior outside on 7th deck. Cabin was very spacious, clean and comfortable. Once settled we went to restaurant for lunch, open buffet, hot and cold, food was ok, nothing special but reserved judgement until dinner. We had a stroll around ship, which was really quite nice, very clean public areas, nice bars and sitting areas, staff were friendly and helpful. Safety drill pretty organised and went ok, afterwards we then popped to Sinatras bar for a drink and relax. Drinks are very reasonable, £3.80 for a large beer, all cocktails around £4, large glass of wine £5. Very pleasant area with guy playing piano, nice relaxing atmosphere. Plenty of room to get ready in cabin, shower was fine. I would take your own coat hangers as there were only 3' not a problem on a 1 night cruise, but certainly not enough for a 7 night. Dinner was served in Warldorf restaurant, we were originally booked on early sitting but wasn't a problem to change. Dinner I must admit was very nice, nice menu, all served and presented well. The restaurant itself was bright, and clean, my only worry was the booth seats, nightmare to get in and out, especially if your sat with people you've only just met which we found out at breakfast the next morning. Anyway we went to show room afterwards which I really liked, great space, with comfortable seats and plenty of room, show was good, nice costumes etc, good dancers and singers, waiter service a little slow. But they were very busy. Afterwards went to Scott's nightclub, which really finished night off brilliantly, great mix of people all dancing and having fun, great music. Very good nights sleep, comfortable beds, very little noise, breakfast was chaotic as everyone turned up at same time, head waiter did his best to organise and we eventually got seated but as explained earlier very difficult in booths when self service, but food was fine, plenty choice, slow in bringing tea/coffee. Overall, we were pleasantly surprised, we didn't expect too much with previous reviews, then again we did not pay a lot of money. There were some people moaning around ship, but sometimes I would like to remind them, if they want P&O service then pay P&O prices, I have been on 9 cruises Including celebrity, Royal caribbean & P&O. So was this cruise value for money? Yes I think it probably was. I know it's difficult to judge off 1 night, but a fellow passenger who was on board and a seasoned cruiser, is booked back on for Feb 2016 and was also pleasantly surprised and glad she booked. I would definitely say ship is about a decent 3* rating.   Read Less
Sail Date: March 2015
Boarding was fairy orderly given the full ship. Tilbury cruise terminal is embarrassingly dated and falling to bits, particularly the walkway to the ship. Cabin was clean and comfortable and fairy standard. No complaints. Some of our ... Read More
Boarding was fairy orderly given the full ship. Tilbury cruise terminal is embarrassingly dated and falling to bits, particularly the walkway to the ship. Cabin was clean and comfortable and fairy standard. No complaints. Some of our group had a superior single however this appeared to just be a twin room. Despite making one reservation for four of us in three cabins we were all split for dinner and it took an age to get it sorted. Lunch buffet very basic and disorderly. Ran out of many options. Few drinks were had. Service very slow at times but friendly enough. Some of the alcoholic cocktails were fairy devoid of alcohol. Drinks prices average. House beer ok. Dinner was nice but it took an age to get wine. Wine waiters spend too much time chatting. It's all well and good but when you have just three of them between a whole dining room they really need tog et a move on. Food was fairly good. The ship is pleasant but enough thought hasn't gone In to it. CMV have a mature following and with that the low down seats in every venue and lack of arms on chairs means getting in and out is tricky. The ship is not very intuitive. You have to go up over and down to get around it at times which is confusing, and only certain lifts take you all the way to the upper floors. Show was very average. Camp as christmas costumes, poorly timed dancing, average to good singers. Shame as the show lounge is a very nice venue. Breakfast in the morning involved a massive queue for the a la carte or fighting for a table in the buffet. However food tasted good enough, but we had to eat it outside in the cold! Coffee good and plenty of it. Many hots were slow to be replenished. Disembarkation was chaotic. It took almost two hours to get off despite being at the very front. Calmac told the local taxi firm that no taxis were needed where in fact around 15 were needed. Crew got off first as well as trolleys of equipment whilst the aging clientele were left stuck standing in the reception area which had became very crowded. Not CMV's fault but was very disappointed by the Port of Tyne official just barging past the crew's request to see some ID. So much for security. But credit to the crew for trying several times to see some ID. Crew level of English is not acceptable. Basic requests from reception for antacids and lost property in the cabin were met with confusion. Lots of very unhappy regulars too. It should have been a showcase however it was very haphazard and it has put me off sailing with them again. All in all an expensive day out, and fairy disappointing. Read Less
1 Helpful Vote
Sail Date: March 2015
Celebrating a birthday was our excuse to choose a taster cruise on the " new" to them, Magellan, the latest addition to Cruise and Maritime's fleet of elderly vessels. We were initially advised that we could arrive as early ... Read More
Celebrating a birthday was our excuse to choose a taster cruise on the " new" to them, Magellan, the latest addition to Cruise and Maritime's fleet of elderly vessels. We were initially advised that we could arrive as early as 8.30 am, but were eventually advised to arrive at. 10.30, still early for those of us who live a long way from the London Cruise terminal of Tilbury, quite easily reached by train from Fenchurch street. Approaching the vessel, her Carnival heritage was clear from the now navy blue winged funnel . Embarkation was badly organised, quite chaotic and took far longer than it ought to have. We finally boarded and were shown to our cabin on deck 7 by a smiling staff member. Our supposedly superior cabin was decidedly dull, well worn , with odd layout, a strange knee jarring quadrant corner table, and poor lighting. There was adequate storage, a safe that didn't work, despite the attempts of a maintenance man, but thankfully the bed was comfortable. The bathroom was minuscule, badly lit and with the tiniest bar of soap we have ever seen. We had not expected luxury, but we felt this was a standard pared to the bare bones. Departure was delayed, so as we had left home at dawn, we decided to have an early buffet lunch in the Raffles Bistro. There was a reasonable choice , with decent soup and fresh crusty bread, but we noted that empty platters were not quickly replaced . Tables were pushed very close together, and many guests found it hard to find a seat. Since the wintry sun was out we explored the outside decks, and found a spacious teak sun deck, with ample sun lounge beds, so enjoyed a pleasant hour or so of reading in the sunshine, delightful after a long dreary winter. The navigator deck was pleasant for a stroll, and was where the much nicer few suites were located. We had a look in one, finding it far superior, with lovely lounge area, separate bed space and spa tub bathroom. The balcony was generous, but with obstructed views. Finally we set sail , with little fuss, and no happy sailaway on offer. We sipped a glass of champagne and wished the clouds to keep away! Later we explored the interior spaces, with 2 decks of public areas, deck 9 having a series of bars and a decent showroom on 2 levels. We enjoyed a duo performing easy listening tunes, before dinner, and had a quick look in the spacious shops. We found little of the glitz that we expected of an exCarnival/Costa vessel, and few attempts to make this a glamorous attractive ship. The restaurant deck was difficult to navigate, as you needed to use the right stairs or lift to get to either of the 2 main restaurants, allocated according to cabin location. We dined late in the smaller of the two , sharing a 6 table. The menu offered good, but predictable choices , and was well cooked and pleasantly presented , but getting some wine proved a challenge as there appeared to be few wine waiters. We were treated to an enthusiastic old style baked Alaska parade, but no other desserts or cheese was offered to those who don't care for this particular cake . We made our way to the Show lounge, and realised that there were many seats with column obscured sight lines and several rows of one level seats nearer the stage. The small orchestra played on one side of the upper level. The performance that night was an Abba tribute, performed by a troupe of skilled dancers and some good singers , rather dulled by really old style choreography . It was received with great enthusiasm by the audience. We were too tired to investigate the night club 's offerings, and the casino held little attraction as the antiquated slot machines required feeding in dollars. We found the bed comfortable, and ordered room service early morning tea, before making our way to the Raffles bistro for an excellent breakfast of scrambled eggs and gravlax with freshly made toast. Because our arrival in Newcastle was going to be delayed, we enjoyed a morning trivia, and a brisk deck walk in the strong breeze . Finally Magellan turned towards the Tyne estuary , tying up some distance from the city. We took a taxi , and were driven by a charming young man, proud of his city, who gave us a running commentary and took us to the railway station on a route passing the amazing regeneration of this handsome city and it's riverside. Would we sail on Magellan again? Probably not, but it was interesting to see an older Carnival ship being put to new use.   Read Less
2 Helpful Votes
Sail Date: March 2015
This cruise started at Tilbury and we were embarked just 15 mins after our time of 10.45. We were welcomed on board by a line of staff and escorted to our cabin by a very polite steward. First impressions were good with a spacious inside ... Read More
This cruise started at Tilbury and we were embarked just 15 mins after our time of 10.45. We were welcomed on board by a line of staff and escorted to our cabin by a very polite steward. First impressions were good with a spacious inside cabin. We had an enjoyable lunch served in either the buffet or dining room. Sailing was late due to problems with delivery butthere was plenty to do. There was a lot of open deck space and various lounges. The theatre was lovely, 2 tier and the show was an Abba tribute which was quite good, We also saw a comedian. We were also served afternoon tea and our 7 course meal was very good. The dining room was very spacious and the food good. We even had a Baked Alaska parade. In the morning breakfast was quite crowded and served in the dining room or buffet with lunch before we left the ship. The only down sides were the lack of public toilets, there were several but mainly large disabled ones for one person. The queues for ladies and gents were huge. Disembarkation was slow mainly caused by passengers blocking the reception area and there was also a medical emergency.All in all it was exceptional value and we would cruise on Magellan again. Read Less
1 Helpful Vote
Sail Date: March 2015
Down to Tilbury for an overnight on board "Magellan"going...... nowhere! Ship looks nice. Good shape and looks in good condition. check In; OK!. a problem with the cabins , 3 allocated of 2 x couples! but we sorted that out ... Read More
Down to Tilbury for an overnight on board "Magellan"going...... nowhere! Ship looks nice. Good shape and looks in good condition. check In; OK!. a problem with the cabins , 3 allocated of 2 x couples! but we sorted that out ourselves We had very little time to see around the vessel as we were booked in for early sitting dinner We then showered, changed and we had a quick look around Free drinks were offered, very nice and bars looked really good then straight into dinner.. Next problem, the table allocated to us, a party of four, was occupied by two people who despite being asked by the waiter to move, point blank refused ( how polite!) So we were then ushered a round the Waldorf dining room, wandering around looking for a table for four ( At this point there was a long queue waiting to get in and despite his best efforts the waiter struggled but eventually found us a table. ) The food in the restaurant overall, was good. Menu nice . Meat OK, Cesear salad excellent. Baked alaska. !!! no comment! wine included very nice thanks. 7/10 The show was fair-good. Dancers, lighting, theatre; all good. in fact very good. Singers a bit on the ‘weak’ side. needed stronger voices for the songs chosen but over 8/10 Cabin was warm overnight . With no obvious A/C adjustment !! but Bedding and towels were new and ok cabin and bathroom clean and larger than normal . 9/10 Overall ships appearance was good 9/10 Biggest problem appeared to be language . most staff could not understand English very well. They were polite and very pleasant but English comprehension was poor.. Apart from the cabin mix up . overall fair/good 8/10.   Read Less
1 Helpful Vote
Sail Date: March 2015
We have also just returned from a cruise with CMV, on their ‘new’ vessel, the Magellan. A memorable trip for the solar eclipse and northern lights, but infamous in our memory for the levels of illness, lacklustre quality and ... Read More
We have also just returned from a cruise with CMV, on their ‘new’ vessel, the Magellan. A memorable trip for the solar eclipse and northern lights, but infamous in our memory for the levels of illness, lacklustre quality and astonishing bureaucracy. Embarkation went remarkably smoothly, and we were taken to our cabin, a twin room on Deck 6 outer, efficiently. We only had four bags between us; these arrived individually over the space of about two hours. When sailing the Magellan shakes, judders and rattles like a cross channel ferry, so if that something you can't sleep through keep it in mind. There was a lot of minor illness on the cruise, a heavy cold virus seems to have been accelerated around, by the first weekend hacking coughs and sneezes punctuated all public gatherings onboard. We lost a couple of days each recovering from this illness, and talking to other passengers this was quite a common experience. In the Waldorf and Kensington dining rooms the seated dining was generally good, service good and food reasonable. Our table was near a corner in the Waldorf and this is a very draughty location, not good when the Arctic wind was blowing. Raffles 'bistro' on the other hand became quite chaotic, lacked sufficient seating, and was much closer to a works canteen than a 'bistro'. The food was generally very good; you just couldn't eat in comfort. Given that there were only about 800 passengers (according to an officer) rather than the 1250 capacity, I dread to think what the situation would have been like if the vessel had been closer to capacity. Most of the passengers were in their seventies and eighties, many with mobility issues. The vessel has plenty of lifts to serve these needs. Regarding the food, there’s a good range of healthy options, lots of fruit and vegetables as well as well cooked mains. There is no indoor swimming pool on the vessel, only an outside one. The gym equipment is broadly fine, but the saddles on the cycle machines are broken. You also need some Spanish language skills as all the instructions are in that language. The shipboard tannoy is inconsistent over the vessel, and pot-luck on whether you hear it. Sometimes we received it in our cabin, sometimes not. There is supposed to be satellite Wi-Fi whilst at sea but it rarely actually works. There are about six terminals in the Wi-Fi lounge but only two ever worked and that was painfully slowly. Queues built-up as did the complaints. Try and double-check the Wi-Fi effectiveness before you cough-up for it as they will start charging for it when they can get the software to work. The administrative systems on board were astonishingly complex. The drinks package at £17 a day appeared to be a way of simplifying things. However it didn't include soft drinks, tea or coffee in the bars, bottled water (!) or even the cocktail of the day in some bars. Every time a drink was ordered you had to sign a chit! Often the chit included a charge and the staff were most put out when people refused to sign despite reassurances that you wouldn't be charged! We saw people queuing at reception to have these incorrect charges removed from their bills! CMV seems to delight in producing large quantities of paperwork. On the last day of the cruise while we queued (again) in Reception to sort something out, dozens of fellow passengers came through to remove all the gratuities from their bills as they wished to make their own arrangements. We saw lots of administrative errors being challenged and the Cruise manager being clueless as to how to sort them out. At embarkation everyone handed in their passports with the promise that they would be returned in 24 hours. In fact three days had gone by without news, we got them back just in time for Reykjavik. On arrival at Lerwick there was a surprise, contrary to the paperwork we received this port required tendering, just another error. Also choose excursions carefully, talking to many fellow passengers, they don't sound good value for money. On a positive note, Richard the Cruise Entertainment Director is an excellent singer and Compere. He was also excellent when it came to alerting everyone about the northern lights. There were some excellent speakers for the voyage. There was also a good range of activities to pass the days at sea.   Read Less
Sail Date: March 2015
Went the Solar Eclipse and northern lights cruise. This was the maiden voyage.. The ship was half full so we had one sitting for dinner.. The food in the bistro, a self service restaurant was always cold. Lots of people complained but ... Read More
Went the Solar Eclipse and northern lights cruise. This was the maiden voyage.. The ship was half full so we had one sitting for dinner.. The food in the bistro, a self service restaurant was always cold. Lots of people complained but nothing was done about it.. The food in the waiter service restaurants was nice, and hot too.. There was lack of hand sanitation, we have been on a few cruises and hand sanitation is always strict. Quite a few of the staff could not understand English. When we got to our cabin, we had a nice surprise that we had a complimentary drinks package which was 5 bottles of wine. We gave our receipt to the waiter on the first night. We received a bottle. But the next night the waiter had no idea what we were on about when we said about the package. So we only had 1 of the 5 bottles. Reception didn't have a clue about the package either. The staff were not very friendly either. Our cabin steward Maria was lovely and a waiter in the bistro calls Boris...the rest didn't seem to want to give you the time of day...The chairs on deck was all rusty and worn out... We will not be sailing on the Magellan again... I just hope whoever sails with her in future, that they get there act together...   Read Less
Sail Date: March 2015
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen ... Read More
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen to see the new ship. Unfortunately things did not begin well. When we arrived at the terminal we heard that there had been a computer problem and check-in was delayed - and so the queuing began... We were eventually told that check-in would take place on board and we could board. Once we had queued to get on board we found another massive queue winding round the ship so that we could check in. An hour later, harassed waiters were bringing round glasses of wine to placate the crowds. After two hours, hooray, we reach the front of the queue to find we were simply there to register a credit card - the identity cards had already been given out and the cabin keys were already in the cabins, Oh that's great. I mention this at length because the chaos and lack of information were indicative of a lack of organisation, let alone that many of the passengers are not of an age to enjoy such an endurance test. Our cabin was basic but ok. There is no control of the temperature so you get whatever you get. If you enjoy eavesdropping then you have a bonus as you can clearly hear every word from your neighbours cabins. We went for a look around the public areas and my overall impression of the décor was that it was much closer to a Dover-Calais ferry than a luxury liner. The shipyard must have got a fantastic deal on Formica because there's a lot of it. Generally it was not like staying in a four star hotel, more like a trip to McDonald's. Time for drinks in the bar. One beer and a white wine, £10. I'm looking at the receipt now just to make sure. Expensive? More than any other ship I've ever been on I think. Dinner was good. There we are, it's not all negative. The show lounge was absolutely full, so we never saw the show, but I'm guessing that there are normally two dinner sittings and two shows so this would be less of an issue. The serving staff were individually good, but there seemed to be a lot of aimless wandering around which, I guess, reflected that the staff were not yet used to working on the ship. Breakfast was a buffet, even in the main restaurant. We arrived at 8am, peak time I suppose, but it was a bit of a scrum with people three deep waiting for more food to arrive from the galley. In summary, I appreciate that this all sounds pretty negative but we were only on board one night and that was what happened. I hope that many of the problems were due to teething troubles and that the company can get their act together. If you can get a really spectacularly cheap deal on the Magellan then you could overlook the shortcomings, but would I sail on it again? Afraid not.   Read Less
1 Helpful Vote
Sail Date: March 2015
If you are looking for an overpriced, unsatisfying cruise experience then this is the cruise line for you! Went on the Magellan maiden cruise on 15 May for the Solar Eclipse and Northern Scotland, Reykjavik and Faroe Islands. Ship was ... Read More
If you are looking for an overpriced, unsatisfying cruise experience then this is the cruise line for you! Went on the Magellan maiden cruise on 15 May for the Solar Eclipse and Northern Scotland, Reykjavik and Faroe Islands. Ship was in rough shape, and clearly had been rushed into service. If it could go wrong, it did. Too many technical issues to list, but here's a few. Our cabin was filled with cigarette smoke, diesel fumes and mysterious solvent smells that made both of us lightheaded. Even switching cabins did nothing to resolve the smells. We were told that the air intake had been erroneously located next to the smoking deck! Cabin Toilet frequently broke down, engineering could not fix the slow drain or lukewarm water. Not enough toilets in public spaces (near restaurants and bars). Majority of staff do not speak fluent English and had difficulty understanding even basic enquiries and complaints. Internet did not work the entire duration of the cruise. Food was mediocre and frequently over or under cooked. Waldorf ceiling had many leaks above the tables. Bistro bar food selection was basically previous meals leftovers re-served and often sitting lukewarm in excess water. Excursions were overpriced and we were steered toward 2 different outings in Iceland that were nearly duplicate of one another. A three and a half hour excursion failed to include a toilet break or stop anywhere with facilities, and the bus did not have one on board. One excursion was so bad, a 30% discount was applied to all customers who participated. Embarkation was slow and inefficient as only one swipe station was functioning and queue jumpers abounded. Crew tried their hardest to make do with the crap lot they had, bless them, but our complaints fell on deaf ears whilst aboard and we are still, more than a month later, getting the dodge from the customer resolution team who have failed to respond to our numerous phone calls and emails. Believe the feedback you are reading here. Read Less
3 Helpful Votes
Sail Date: March 2015
If you are looking for a disappointing experience with a company that does not care about its customers, then this is the cruise ship for you. Sailed on the Magellan on her maiden voyage (refitted ship) to see the eclipse 15-27 March ... Read More
If you are looking for a disappointing experience with a company that does not care about its customers, then this is the cruise ship for you. Sailed on the Magellan on her maiden voyage (refitted ship) to see the eclipse 15-27 March 2015. It was clear within hours of stepping aboard that the ship had been rushed back into service, as we encountered many, many technical problems that ran the gamut the entire duration of our cruise. Crew clearly had not been fully trained and could not answer basic questions such as 'where is the nearest toilet?'. Majority do not speak fluent English and have difficulty understanding even basic enquiries and complaints. We had cigarette smoke, diesel fumes and solvent smells in our cabin that made both of us light headed each day, and this never stopped despite changing cabins and decks. We were told that they had erroneously placed the cabin air intake next to the smoking deck (!!) though we suspect that there were people smoking in their cabins due to the frigid outside air temperature. I wish we could say we were alone in experiencing the issues I'm about to mention but in conversing with passengers from other decks during the breakfast and lunch random seatings, we discovered that nearly all were experiencing the same dismal experience we were. There were too many issues to list but here's some: Cabins: Aforementioned smoke/fumes that were not isolated to our cabin or floor. Lukewarm shower water no matter the time of day one showered. Poor drainage in cabin shower and sink that was never remedied in spite of maintenance calls. Be prepared for loud creaks and pops no matter which deck you sleep on. Meals/Common areas: Ceiling leaks directly onto tables in Waldorf restaurant during dinner. Mediocre food that was frequently over or under-cooked; Bistro Bar food was leftover food from previous mealtimes selections re-served, meats sometimes sitting cold in half an inch of water. Inadequate number of toilets near restaurants and bars - long queues or signs posted stating loo was closed for maintenance/cleaning during peak usage times. Excursions: were overpriced; we were steered to 2 'different' excursions in Reykjavik that were nearly identical of one another. No toilet breaks or stops where any facilities were located (and no toilet on the bus) on a three and a half hour excursion! One excursion received so many complaints they credited all participants a 30% discount across the board. Other: Disembarking at each port of call was slow and painful - often only one swipe station functioned. This led to large queues complete with irreverent queue jumpers who pushed their way through. No Internet connection available the entire duration of the cruise. Appreciate completely that this was Magellan's maiden voyage and some issues are to be expected but ours were severe, constant, and persisted for the duration of the cruise. Our constructive criticism and complaints fell and continue to fall on deaf ears. We finally filed a complaint mid-cruise and are still getting the dodge - more than a month later - from the CMV corporate office who have failed to respond to our concerns. They sure responded quickly when it came to accepting our money but are not apparently concerned about their customers' experience once they have you aboard. Maybe they are overwhelmed with the number of complaints they received. Perhaps they are waiting for the results of their 6 week dry dock inspection that's currently underway to respond to us, but I'm not holding my breath. Our advice to you: read the feedback and reconsider your choice of holiday provider. Read Less
3 Helpful Votes
Sail Date: March 2015
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & ... Read More
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & other staff were very helpful & friendly but were battling against the shortcomings of the ship. Our first night aboard we waited an hour before anyone offered us even a glass of water & there was little improvement throughout, the food was never hot & on one occasion there was water pouring through a light fitting as we were dining. Our cabin was large enough but hot water for the shower was unreliable as was flushing the toilet. The gym had no water available & all the instructions were available in 3 languages but not English!! The cruise director was very good but some of the other entertainment was less than professional Read Less
Sail Date: March 2015
This sailing on Cruise & Maritimes “New Flagship The Magellan” was intend to introduce us to this company and furthermore sample what this ship had to offer before we were to embark on her to The “Majestic Fjordlands on 11th ... Read More
This sailing on Cruise & Maritimes “New Flagship The Magellan” was intend to introduce us to this company and furthermore sample what this ship had to offer before we were to embark on her to The “Majestic Fjordlands on 11th April. We met the coach at Victoria Coach Terminal and proceeded to the Terminal at Tilbury where we were ushered into a reception area. From there we were transferred into another hall, by now we were numbers and moved in order to the next stage with our luggage. The master of Ceremony, a tall middle aged blondish gentleman performed his role with a degree of masterful cheerfulness and order. Then a very affable young man Reece, checked our details, passports and boarding passes. Those directing us through the channels were also pleasant and did their best to assist in what is not a particularly easy role, keeping impatient crowds happy. From here we were required to walk some distance, eventually reaching the gangway still lugging our luggage. Now on board ship we were shown our cabin with a porter taking the heavy case ( we had come down from Newcastle spending two nights in London ) to No, 7169 on Pacific Deck, it met with our full approval, near to the lifts and the Waldorf Restaurant on the next deck. Other amenities were close to hand including the Raffles Bistro with an open deck with small pool. The gymnasium and spar with beauty treatments were also handy. Other places of interest were available at the other end, namely the bow. Having explored the ship it was back to cabin to dress accordingly for our 5 course diner – we saved ourselves for this very special occasion. On arriving at our appointed time of 8pm we were ushered away because the first sitting had not been cleared, told to come back in about 30minutes, which we duly did to find a queue. Was disappointed to see at least two individuals wearing the dreaded jeans, not that I would , but was informed that guests were asked not to and rightly so. If men cannot make the effort like the ladies then they don’t deserve a seat in such a classy venue as the Waldorf Restaurant. Talking about seats we were on a table for 4, but there was only the two of us, but we found the bench seats far too low On the meal itself, the pate starter, a cube with a jellied topping literally was the strangest looking and tasting I’ve ever had with the littlest adornment of salad pieces and a sprig of toast. This was followed by sorbet which was refreshing, but was beginning to melt. The Steak Rossini with a meagre selection of veg. was quite the smallest and ugliest piece of meat imaginable – the waiter kept asking if it was alright. I should have said no, but by now was just grateful to be eating. One can have this steak adorned with a lavish portion of pate, no such luck here! Asked for bearnaise sauce, but this was met with a blank gesture. Was presented with a sauce boat – the best they could offer – it was HP sauce. No marks for ingenuity there! Finally we had the baked Alaska, which had already been ceremonously marched around the dinning room twice, which only helped to knock it out of shape – it was not spectacular, the sponge was hard, not as you expect a sponge to be. The wine selection very poor and over priced and with Mateus Rose highlighted along with another two in the £24 bracket. Mateus Rose was popular back in the 50,’s along with La Troubadour as an inexpensive middle of the road rose. To-day I can buy a bottle of Mateus from a well known supermarket as a half price offer at £4.99. If I am able to buy that wine at that price how much can it be bought for at wholesale prices? Chateauneuf-du-Pape, a real quality wine, is on offer at this time for the ridiculously low price of just £9.99. The last time I bought it on offer for £9.00, When it comes to rose wines there are so many reasonably priced rose wines, so popular now, retailing at around the £5 to £8 mark. A restaurant has to charge it’s corkage, that’s the norm, but come on there are so many good offers abounding on wines that would allow for example a Malbec Cabernet, a Chardonnay and a nice Claret Bordeaux realistically priced along with the array of rose wines such as Pinot Noir Rose for example to be offered at the table. I am tempted to bring my own favourite on board – I can always have a drink in my cabin. It would be better than having to suffer a rather poor house wine. We finished off with coffee and a rather meagre selection of biscuit and cheeses, that was diner over and so to bed. It was by now after 10.30pm time for a good rest after a rather long day. We were obviously above the turbines with their steady drone and vibration (it was obvious the ship was going like the clappers to make up it’s lost time ). The air conditioning was over powering, and so noisy. I was unable to see instructions to operate, only learning the following morning how easy it is if you are able to reach the ceiling controls. Suffering as I do with arthritic pain along with the noises in the cabin, at home one would be looking towards having a cup of tea, with some medication. Such a pleasant cabin, but no facilities. Yes there are facilities around the ship, but there are times when one just wants that privacy or even the comfort particularly in the middle of the night. Would hope our cruise on 11 April will be upgraded to include this simple luxury. Finally the over-night sail was further blighted by the shocking delays in getting us off, followed by an extremely long walk to our pick-up points, again lugging our own cases. It was so frustrating having to hear the list of names and cabins required to comply with instructions before anyone else could be released, some of these individuals just standing at the head of the queue that had formed, once they had made their presence known at the reception desk. They were off like a bullet! Not quite the best experience we were hoping for after over forty years of non cruising, when in the past we were over to Scandinavia a few times. Let’s just hope our next encounter gives us a better impression of to-days cruising, this time to our first choice the” Majestic Fjordlands of Norway”. It could be that my next review will have a happier tone. It would be good too if some of the crew members were a bit more conversant and familiar with parts of the ship and where things are (so many times a question asked was met with a blank expression or they did not either speak or understand English ). Those coming off the likes of the Marco Polo, seemed better equipped to handle passengers questions and requests, too many appeared out of their depths when handling people. This could be said of the restaurant staff too. It just seemed many had been put on a crash course with a lot to learn about dealing with people – time will tell. Read Less
2 Helpful Votes
Sail Date: March 2015
The Magellan is supposed to be the flag ship. All I can say is I feel sorry for people who have paid good money to go on holiday with this firm. We constantly see adverts now saying how warm, helpful and friendly staff. We never knew our ... Read More
The Magellan is supposed to be the flag ship. All I can say is I feel sorry for people who have paid good money to go on holiday with this firm. We constantly see adverts now saying how warm, helpful and friendly staff. We never knew our cabin maids name until the day before we left the ship. This along with the waiter at our fixed dining table not tell us his name ever even when asked. Bar staff could not even organise a glass of iced water with lemon, without the main server stepping in to help. Table service in the bar was like watching a farce comedy with the waitress going from table to table with a tray of drinks asking if they belonged at that table. Our two drinks went to five different tables before we got them, despite waving to get her attention. We had tried this cruise in the hope it would live up to what was advertised, so we could go on the longer cruise advertised from Newcastle. I personally would travel backwards and forwards to Southampton several times for a cruise with a proven good name and service. This is the only time we have ever stopped our tips. We took half of them off towards the end of the cruise with a complaint. We did get a reply saying the company would be in touch on our return home, 2 months later we are still waiting for this to happen. On the last night service was appalling at dinner so we cancelled the other half of the tips. We only gave our cabin maid a tip, which in truth she just say earned. She was very cold and unfriendly, to say she looked unhappy is an understatement. My husband had a bad accident to his head on the first night, blood everywhere and 5 stitches. I had to phone twice to get the medics to the cabin. Despite them knowing it was a very bad cut and bleeding heavily to the head on a 65 year old passenger, they came without any thing to start off treatment not even a chair to take him to the medical centre. My husband had to walk the full length of the ship to get seen by the doctor, this only made him lose more blood, as it was pumped around. He said afterwards he felt as if he was going to pass out several times. Again we wrote about some poor points of the treatment and still waiting for follow up. Many of the other passengers also said they were very disappointed with the ship and crew. It was good only having to travel to Newcastle to start our holiday. Unfortunately boarding was a shambles and that set the standard for the rest of the holiday. It was a holiday from hell from start to finish and would advise people to do there research before even thinking of using there money to pay for such a very very poor service. If this was our first cruise it would have totally put us off. Anyone who was on this cruise as there first please try another with a different firm. You have not had a true cruise experience on this cruise. We did not want to rate it in the section for them as it was worse than their lowest poi nt in our opinion. Read Less
1 Helpful Vote
Sail Date: March 2015
We have just arrived back from a Norwegian fjords cruise on the Magellan. Our previous experience was with MSC and on each occasion we have been attracted by the value for money fares and the fact that we don't have to negotiate ... Read More
We have just arrived back from a Norwegian fjords cruise on the Magellan. Our previous experience was with MSC and on each occasion we have been attracted by the value for money fares and the fact that we don't have to negotiate airports. Embarkation at Dundee was smooth, even though ours seemed to be the first cruise ship to depart from here. Parking was at a car park in central Dundee ( a very short taxi ride away), in a secure car park. (The parking attendant and taxi driver were delightful and a great credit to their city.) The cabin was lovely; spacious and well fitted out with loads of storage. The cabin steward was attentive but not obtrusive. The public areas were very well decorated and there was usually enough seating in public areas. We paid for the all inclusive drinks package which included a wide range of beers and cocktails. The bars were often quite busy and it could take some time to get served; this was an issue of insufficient staff rather than incompetent staff. Every member of staff which I met was, without fail, friendly and hardworking. We didn't see the entertainments other than the comedian (Les Bryan who was hilarious) and a lecture on life in Norway by Eric ? which was very interesting. We only ate in the formal dining room for 2 evenings. Whilst we enjoyed the food, the company and the experience, we found we preferred the informality of the Raffles Bistro which had an excellent range of quality food. The ship moored up in small harbours and due to its small size these were central locations and an easy walk. In conclusion, we had an excellent holiday. We do notice that there always seem to be a contingent on any cruise who like to spend their time talking about how other cruise lines are invariably better and how many times they have cruised before. There are always problems if you look hard enough, but for value for money and a feeling of being well looked after the Magellan ticked the right boxes. Read Less
3 Helpful Votes
Sail Date: March 2015
Marvellous Magellan!! We travelled via GLENTON HOLIDAYS - therefore we were picked up from home in a mini-bus form AYRSHIRE and driven to the port of Dundee to join the Magellan. There followed a very slick and quick embarkation and we ... Read More
Marvellous Magellan!! We travelled via GLENTON HOLIDAYS - therefore we were picked up from home in a mini-bus form AYRSHIRE and driven to the port of Dundee to join the Magellan. There followed a very slick and quick embarkation and we were in our cabin 55mins later! Service from all staff and crew was excellent, entertainment of a very high standard and plenty of variety. We attended the art class, where a very talented cartoonist gave us some tips and examples of his work. Lectures on whales ect were available, and fruit and vegetable art by the kitchen crew was amazing - not forgetting the Chocaholic Buffet - where for 30minutes, you were invited to take photographs of their creations...then - YES - eat it!! We did not do any of the organised excursions - but most of the ports we berthed at, we were able to walk to shops and museums ect. FLAM was beautiful and we travelled on the train up into the mountains deep in snow...we bought our tickets in the information booth, and asked for Senior Fares, so from £30 down to £20! [ Had we bought the ships tickets it would have been £40! ] There was a safety issue that I must mention - some cabins have an extra bunk bed folded against one wall - please be extra careful, as one guest split his head badly - I feel this area should have extra padding. Small little things that could be done better, but hey I we weren't taking out a mortgage on the thing!!! So lighten up you folk, that want everything PERFECT...we are all human and mistakes DO happen - so if nobody died, let it go..... We would definitely sail on the MAGELLAN again...lovely ship and the NORWEGIAN FJORDS are absolutely STUNNING. [ WE WERE VERY LUCKY TO HAVE BLUE SKIES AND SUNSHINE MOST DAYS] Altogether a fabulous cruise for us... Read Less
2 Helpful Votes
Sail Date: April 2015
Embarkation for the cruise to the Norwegian Fiords was most efficient and impressive. I regularly cruise and this was by far the quickest embarkation I've ever experienced. After this the cruise experience started to go down hill. ... Read More
Embarkation for the cruise to the Norwegian Fiords was most efficient and impressive. I regularly cruise and this was by far the quickest embarkation I've ever experienced. After this the cruise experience started to go down hill. Magellan is and old ship and cruises like an old tug boat. Cabin was very noisy and vibrated terribly. The vibration was also present in most of the lounges. Our cabin toilet failed to work twice during the voyage. Temperatures in the cabin were uncontrollable, ours ran unbearably hot, whilst other travellers complained of freezing to death in thier's. Toilet facilities are in the majority for the disabled, which meant long queues for both men and women as despite being large, they could only accommodate one person at a time. At other times there would be an "OUT OF USE" board placed outside the door. Staff training seemed to be on going. Simple instructions as to how to stack glasses and spot a table that needed clearing were constantly being given by senior staff who were not much better trained themselves! Getting a drink in the evening was an impossible task. You could sit for 20 minutes and still not be noticed by the bar staff. Eventually I would go to the bar to place the order to be met by chaotic scenes from behind the bar as inexperienced staff tried to remember what ingredients of each cocktail was! By the 4th day both my wife and I were confined to the cabin as we had both contracted the virus of severe sore throat and coughing which seemed to be on board the Magellan. It would seem from previous cruise reviews that this is an unwanted free of charge extra that comes with the ship! Drinks prices were reasonable if you could get served. Also you didn't want to drink too much as you then had the chore of finding a toilet that either was still in working order or didn't have a queue 20 persons deep outside it! Evening entertainment was average . Quiz shows were chaotically run but untrained staff and the cabaret in the evening was punctuated by very long gaps as the performers got changed or read the script for the next scene. I have cruised for many years and with many companies and this experience will be remembered as one of the less memorable. I am given to understand that the Magellan is going back into dry dock to have its Carnival Funnel removed. Might I also suggest that they remove their present senior management and replace both them and the rest of the crew with competent and professionally trained staff if they exist within this company? Read Less
4 Helpful Votes
Sail Date: April 2015
Having read some terrible reviews about this ship we were not expecting a great cruise.We wwere proved wrong. We thoroughly enjoyed it and have booked again for December on the same ship. It was a 7 night cruise from Newcastle to Dundee ... Read More
Having read some terrible reviews about this ship we were not expecting a great cruise.We wwere proved wrong. We thoroughly enjoyed it and have booked again for December on the same ship. It was a 7 night cruise from Newcastle to Dundee and then on to Norway. (Review menu will not allow me to choose Norway.) As background, my husband and I are 53 and a very young 60 and have cruised around 30 times with many cruiselines, including Celebrity, Cunard, RCI, Princess, Fred Olsen, Costa, MSC and others, so we have a benchmark for comparison. EMBARKATION We were given a check in time of 12.40 and advised not to arrive before that. Of course, we arrived 15 minutes early, got a coffee in the nice cafe in Newcastle Cruise Terminal and strolled up to check-in at our given time. No queue at all, a quick process and straight onto the ship. We were pleased to be personally greeted and escorted to our cabin. CABIN Unlike many premium cruiselines, our cabin was ready on boarding and luggage arrived fairly quickly. We had been upgraded from an Inner to an Oceanview and were very pleased with it, Yes, the ship is 30 years old, but the cabin was clean and comfortable, quite spacious with loads of storage, flat screen TV, safe and a decent sized bathroom. We did miss having a fridge, but it was not a major issue. We had single beds on arrival and asked for them to be made into a double. This had been done when we returned from dinner that evening. We had Elena as our Steward who was very friendly and had the cabin made up as soon as we left it every morning and evening. She made us some novel towel animals on 2 nights as well. PUBLIC ROOMS The ship has a very modern feel and is well laid out with most of the bars, restaurants and entertainment venues on decks 8,9 and 10. We bought the all inclusive drinks package for £17 per person per day which was great value and included wine by the glass, mixed drinks, beers and cocktails. It was nice not having a large bar bill at the end of the cruise! We loved Sinatra's Bar and the staff there especially "Tuna" were all great and friendly. Service could be a tad slow at busy times but if it was, we simply grabbed a seat at the bar and were quickly served. DINING I was not expecting the food on Magellan to be very good but again I was incorrect. Breakfast could either be taken in the busy but completely satisfactory Raffles Buffet or in the Main Dining Room. We choose the Dining Room most mornings and the food was of a good quality with plenty of choice. Most was self service although omelettes were cooked to order and were delicious and juice/tea/coffee was served by waiters. Raffles Bistro was open for lunch although we prefer the Dining Room where we enjoyed excellent fish and chips one day and a curry on another day. The buffet also has a curry station most days and pizza available from noon until 18.00. Afternoon tea was available in the Buffet everyday from 15.30 until 16.30 and consisted of cakes, biscuits and scones. Fresh fruit was always available. Dinner in the Dining Room was great. It was a full 5 course menu every night. A highlight was the Lamb Shank with mash which just fell off the bone. The Ginger Chicken was also a delight. Our waiter, Carlton, soon picked up that my husband and I liked our food with a kick, so he brought us Tabasco Sauce every night without fail. Boris, the drink waiter, knew we had the package and our wine was ready at every meal as well. On the second formal night they did a Baked Alaska parade which was great fun. They also presented us with Easter Cake on Easter Sunday. A minor niggle was the speed of the meal, which was rather fast, but not a major problem. We did not feel pushed out of the Dining Room at the end and quite often sat and chatted with our table mates. ENTERTAINMENT There was the usual daytime entertainment with quizzes, line dancing etc. There was also a very good guest speaker who gave several interesting afternoon lectures. Up to date films were shown in the Main Show Lounge as well. There was little on deck, but as we had snow and freezing temperatures, this was not a surprise! I would imagine that the decks and pools would be well used in summer months. There was also a good comedian onboard who did two different shows on two separate nights. The Broadway type shows were average enough but fine for 45 minutes after dinner! The bars were very lively into the small hours as was Scotts Nightclub. EXCURSIONS We only booked one as we prefer to do our own thing, but we enjoyed it. A good lunch was provided and plenty of spare time, so no issues. DISEMBARKATION Hassle free. We were staying overnight in a Newcastle hotel so did not want to get off too early. As we had the first tags, we requested later ones from Guest Services. This was no bother and we were literally last off the ship well after 10.00am. Luggage waiting and off we went. SUMMARY We have no complaints whatsoever about this cruise. It was not up to the luxury premium standards of Celebrity or Cunard, but then again, we paid about one quarter of the price we pay for those brands. Quite simply, it was exceptional value for money, a fun cruise, good mid sized well appointed clean ship with helpful crew. What more could one ask for? We did hear a lot of complaints on our cruise but most were trivial and a problem is not a real issue if it can be solved. Some folk just like to complain! My husband and I would not hesitate to board the Magellan again and are already looking forward to our Christmas Market mini cruise on her in December. Read Less
6 Helpful Votes
Sail Date: April 2015
I'll be factual rather than give my opinion on this cruise, that way I'm not being too negative. Booked this back in late November as a "cheap" get away for Easter and it was also my wife's birthday and we had ... Read More
I'll be factual rather than give my opinion on this cruise, that way I'm not being too negative. Booked this back in late November as a "cheap" get away for Easter and it was also my wife's birthday and we had never been to Norway and it was on our "to do list". Originally we were booked into an inside cabin on deck 4. We'd read the reviews and found out that Magellan was an old Carnival ship (we've sailed with Carnival before) and had undergone a facelift in 2010 and again when it had passed into the hands of CMV so we were a bit hopeful that it wouldn't be tired and horrible. Anyway, we had booked and when the tickets came through they showed an upgrade to an inside cabin on deck 7. We were very happy with this news. So we drove from Glasgow to Newcastle. Parking was incredibly easy, the boarding process went remarkably smooth in Newcastle. It was really a breeze. From arrival at the Terminal to boarding the ship - 14 minutes. Unfortunately we had not looked closely at our Magellan ship cards. So we get into the ship and are greeted by a line of assistants all turned out smartly. They offer to take our hand luggage to the cabin after going to reception to "check in". So we're told we have been upgraded to a new room on deck 4. I looked at our tickets, showed the receptionist our upgrade to deck 7 and she said "oh we have upgraded you to a new room on deck 4, and outside cabin". Ok says I but before we go I had to present a letter to the reception desk stating my wife was fit to travel as we've just discovered she is in the early stages of pregnancy and she's asthmatic. Reception says not a problem, take the letter and off to our new outside cabin we go. Now this is where it gets.... well a bit awful. Arrives on deck 4, has the door opened for us and the stench of cigarette smoke is unbelievable. Its dark, its tiny, its not an outside cabin. The stench caused my wife (pregnant and asthmatic remember) to almost throw up and she couldn't stay in the cabin. Her airways were closing over within minutes and found it hard to breathe. Outside cabin I hear you say... no it had a porthole which was closed tight with a large metal plate and huge screws. We go up to reception, and speak to the same receptionist who we spoke to not five minutes earlier. My wife is currently gasping for air and cant be anywhere near the cabin. So I speak to reception and ask what the hell is happening? Its not an outside cabin, it stinks of smoke, is uninhabitable and we cant stay there. Receptionist responds that she cannot do anything for us until 8pm once everything is settled and she can see what rooms are available. As more and more passengers boarded it was becoming very busy in the reception area which is right next to the boarding ramp. Anyhow I go tell my wife this who is sitting in a nearby bar. She says she will go and see reception - she gets the same run around. At this point I phone CMV Head Office to enquire about this as we're not able to stay in our cabin - it would be dangerous to the health of my wife to stay more than ten minutes in that cabin. Not to mention the fact that the room isn't the one we were promised. I said to head office that either it gets sorted or we're off the boat. Head Office apologise profusely and try and call the ship. They cant get through so suggest we go and speak to the Head of Reception who should be able to help. So I go down to our cabin to see if our luggage has been delivered so we can sort things out or get off the ship only to find that there is one of bags missing. So up I go to reception, and I speak to another receptionist (not the same one but there were only two on at this time). I clearly state the issues at hand, tell her I phoned head office and I had to speak to the Head of Reception and that if we weren't moved within half an hour and everything resolved - we were off the boat before it sailed. She said she couldn't help and that it was outwith her control at the moment. Could I come back later? I said no. I was sitting in reception and if nothing happened and I wasn't able to speak to the head of reception within half an hour we were off the boat. If we were to go back to the cabin assigned she could either have us off the boat or in the infirmary with my wife who wouldn't be able to breathe. I take a seat and wait for the Head of Reception and within a few minutes... she came and spoke to me. Apologised profusely for the issue, that they had a few technical issues on board and some people had to be moved around. She assured me that the cabin on deck 4 was an upgrade (from cat 4 - inside on deck 7 to cat 6, outside on deck 4). I responded that an upgrade from a spacious cabin on 7 to a smelly, dark, tiny hole on deck 4 with a metal plate closing over the porthole was not an upgrade. Also that my luggage was missing. So after a few calming words, she said she would try and see what she could do. I now spotted my missing luggage in a pile of bags near reception that all had their luggage tags "lost in transit". So I was shown to deck 7, where I was offered an outside cabin (7062) which was nice and bright with a window (and it didn't stink of smoke). So I accepted our new room and thanked the Head of Reception. She went above and beyond and said a fruit basket would be delivered as an apology (which never arrived). I reminded her that it was my wife's birthday on the 10th and I had arranged a cake for the restaurant on that evening. She took a note and said she guaranteed it would be there. So nice(ish) room - Category 11. Having travelled on MSC, Carnival as well as few other companies this new room was at the base level of ships that are a decade or so old, so its probably a lot nicer than most of the cabins on board the Magellan. Anyhow...the room became unbelievably warm during the evening, even with the AC cranked up to max (which sounded like a roaring fire but all that it managed was a slightly cooler breeze than the room). I spoke to a few people on board and they all said the same thing - that their rooms were incredibly warm. The food was ok. Breakfasts were good, fantastic egg station which did freshly cooked eggs and omlettes to order. Dinner in the restaurant was good, although with a pregnant wife who was constantly nauseated with the smell of food it was a bit challenging at times with strong smelling foods like snapper. The food was either good(ish) or acceptable at worst. I wouldn't rave about it, but the service in the restaurants were pretty good all round from the serving staff. Drinks were a bit slower to appear as there was a dearth of drinks staff and some of those were worse than useless. My wife asked a drinks waiter (with the red waistcoat to distinguish themselves from the orange serving staff) for a drink and he said "I'll get one of my collegues to attend to you" and then walked over and started talking to his other drink waiter colleagues where they proceeded to chat for five minutes until I went up to the bar and ordered our own drinks directly. So the staff in the restaurants and room service were amazingly good and attentive. Everyone else.... not so much. Tired ship, a lot of TLC needing done. A lot of empty spaces inside were just unused and left vacant. We went to Norway but all the on deck bars were just empty and never manned nor cleaned so it was a bit sad being on deck (even in the cold the sights were amazing- the fjords are just unbelievable). I think personally (and I'm now talking about opinions) that they could've squeezed in a day in another port like Stavanger as we passed there a few times back and forth and sometimes we arrived mega early or had to slow down to avoid arriving the day before (like our trip back to Newcastle - the last segment at half speed or slower). Oh and the fruit basket for all our trouble? Never arrived. Birthday Cake? I went to reception at noon on the day of my wife's birthday to double and triple check that the cake was on order. I was told it was. So sitting in the restaurant after dinner... twiddling our thumbs waiting for cake? Didn't show. I went to reception after dinner to ask what had happened. I was told that the cake was on the list and it should've been there. So reception organised for it to be delivered to the room. 9pm... it showed up. Bit late for chocolate cake as we had to be up and off the ship early next day to disembark. So Norway Fjords - gorgeous. Norway Villages - ickle and picturesque. Bergen - lovely. CMV - Never again. I wouldn't recommend them to anyone - and even if given a free cruise, I'd doubt I'd go. Read Less
1 Helpful Vote
Sail Date: April 2015
Magellan is a lovely ship,but lots of details need attending to. Our cabin was comfortable and kept spotlessly clean by our steward,so no problem there.Both embarkation and disembarkation went without a hitch,quickly and smoothly. ... Read More
Magellan is a lovely ship,but lots of details need attending to. Our cabin was comfortable and kept spotlessly clean by our steward,so no problem there.Both embarkation and disembarkation went without a hitch,quickly and smoothly. The meals in Raffles buffet are a bit of a bun fight as there are not enough tables and chairs,and the choice of food is very limited. We were on second sitting in the Kensington restaurant and found the food to be just about adequate,but never hot,just tepid. There were lots of complaints about the gents toilets,or more to the point,lack of them.In lots of areas of the theatre views were restricted,and the theatre was extremely cold,as was most of the ship. Service in the bars was pretty poor,and most people ordered from the bar,quite unusual on cruise ships.A number of the waitresses didn't seem to have a very strong understanding of English and made lots of mistakes with orders. The shows in the theatre were very amateurish,but Bruce Thompson who did his act on 2 nights was extremely amusing. The shore excursions were very expensive,and we did our own thing in most ports of call. Overall we enjoyed our cruise to the fjords,but would like to see an improvement aboard Magellan Read Less
3 Helpful Votes
Sail Date: April 2015
WE have never cruised before but were delighted with the whole package from CMV on their new ship Magellan. Embarkation was orderly and efficient, car to cabin took about 20 minutes total time, where our luggage was waiting - so much ... Read More
WE have never cruised before but were delighted with the whole package from CMV on their new ship Magellan. Embarkation was orderly and efficient, car to cabin took about 20 minutes total time, where our luggage was waiting - so much better than flying. The cabin was small but perfectly clean and comfortable and was serviced twice a day by the lovely Natalia - tidied and beds made each morning. Each evening the bed was turned down, blinds drawn and the side light left on to ensure a welcoming ambiance on our return to the cabin at night. Bathroom again small but serviceable, with a great shower , although extra lighting in here would be better. The Waldorf restaurant was superb- beautiful and well presented food with friendly and efficient staff and Silver Service. Excellent selection of food, including at the Raffles Bistro upstairs. Entertainment was better than we expected - Rhys was great compering the daily quiz among other things, the band were excellent, particularly Katerina on the violin plus the chap on the saxophone, also the pianist (accompanying the singer Melissa) was really good. Waiting staff were always busy but remembered whole lists of orders and who they were for. Excursions were expensive, but on a par with other cruise lines. Lectures on the local area, etc, were really informative . My spouse became unwell during the cruise and had to be admitted to the Ship's Infirmary - the experience from start to finish was professional and reassuring, giving us great confidence . The doctor Ivan and nurse Bran were thorough, explaining everything clearly and giving advice and reassurance as well as the essential medical care and recommendations for ongoing treatment. This included a consultation via the internet with a land based Cardiologist - very impressive. They dealt with the Travel Insurance company directly and we had no expensive calls to make. Wi-fi on board was free, although slow at times, but we were crossing the North Sea ! For the price, we were really impressed with this cruise and will definitely be sailing with CMV again. Read Less
4 Helpful Votes
Sail Date: April 2015
I feel people are being far too harsh in their reviews of this great ship. I have been on a number of cruises, including Cunard's flagship, the Queen Mary 2 - So I feel I am in a good place to review ships, especially having ... Read More
I feel people are being far too harsh in their reviews of this great ship. I have been on a number of cruises, including Cunard's flagship, the Queen Mary 2 - So I feel I am in a good place to review ships, especially having experienced so many in the past, and the Magellan exceeded expectations. Boarding in Dundee was swift and efficient. Not at all rushed, but at no point did we have to wait. Staff members were friendly and polite. One first impressions the ship was smaller than our previous cruises, but seemed well maintained and in good condition - especially taking into account her age. Our room was the largest cabin we have every stayed in! Very specious. En suite also very roomy. There was 2 of us in our cabin and at no point did we feel cramped. Ample storage space. The restaurants on the ship were very nice. Again staff very friendly. I did find the selection of food sometimes difficult, and wish there were simpler meals (but maybe that's just me!) Saying that the food didn't disappoint and was always delish. The only other niggle here was the short service times. Part of the fun of going on a cruise I believe is having a wide selection of food on tap 24/7. I'm only 19, and the average age of guests was about 120 so I was somewhat out of place, and already knew that there was not going to be 100's of things for my age group. But I enjoy just strolling around the ship and reading a book. Since we were travelling to Norway it wasn't bikini weather (though this didn't stop some...) and the pools were empty for the duration of the cruise, but I could see that they would be lovely in a warmer climate. Price of drinks onboard were very good value. As a mean Scot myself I don't like forking out hundreds of pounds on a cocktail - and this was the first cruise I've been on where you didn't have to sell your car to enjoy. A wide selection of tasty drinks were available and always provided with a smile. Service could be slow at peak times. To round up. I thoroughly enjoyed my time onboard C&V's flagship. For the price I really can;t complain! Hope they come back to Dundee soon! Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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