3 Helpful Votes
Sail Date: August 2017
This was our first cruise and we were so looking forward to it. The food was great as were the excursions, but regrettably that was the only positive points I can make as our cruise was ruined by the points below and the lack of ... Read More
This was our first cruise and we were so looking forward to it. The food was great as were the excursions, but regrettably that was the only positive points I can make as our cruise was ruined by the points below and the lack of understanding and response by Cruise & Maritime. No compensation - just money off another cruise with them!!!!!! For the first 36 hours after boarding the ship we were unable to use the toilet in our suite as it was blocked as indeed was the rest of our deck. Once the initial blockage had been cleared, several hours later the toilet bowl filled with waste and upon seeing this we contacted reception and a plumber was sent up. The plumber then accused us of putting inappropriate products down the toilet which we had not done and we were offended by his attitude. We contacted an officer nearby who apologised to us, however, the remainder of the cruise was spoilt by the constant aroma of sewage in the bathroom. On the first day at sea, we had 2 crew personnel in overalls scraping and painting directly adjacent to our balcony which was both noisy and intrusive. On a later date, we were subject to one of the crew scraping paint on the canopy above us with debris being blown onto our balcony and into the suite rendering the balcony unusable for that period. Finally, when we had docked in Newcastle and it being our last day on board, we ordered breakfast as usual with the intention of eating it outside in the sunshine. After pulling back the curtains before 9 am, we were greeted by 2 crew members and a large hosepipe. The crew had removed the dividers between he balconies and were proceeding to wash the balcony deck and rails. Again preventing us from using this space. Finally, and most seriously, we had a defective Jacuzzi bath for the first 9 days of a 14 day cruise. We selected a Junior Suite specifically as it had a Jacuzzi bath. I broke my ankle badly several years ago and we had booked excursions on sequential days which necessitated extensive walking and the only way to alleviate the pain as a result, was to use the bath in the same way as I do at home. We reported the issue on the 13th August and during this time there was several attempts to botch the repair which varied from woefully inadequate to downright dangerous. The worst of these resulted in an extremely sharp piece of metal protruding into the bath which the plumber deemed to be an adequate repair. Other attempts resulted in the water intake being completely blocked with silicon rendering the Jacuzzi element useless. We raised these issues with the Guest Services Manager on board, but all we were offered was a bottle of wine which on reflection was woefully inadequate. A week prior to departure, we were kindly ungraded to a Royal Suite, however, as it only had a wet room, we requested to be moved back to our original suite, specifically because I needed the Jacuzzi bath. This was our first cruise ever and we paid £6,299.00 - we did not expect to be treated like this. Read Less
17 Helpful Votes
Sail Date: August 2017
Chose this trip for the itinerary Baltic cities and St Petetsburg. Embarkation and disembarkation from Newcastle went smoothly and efficiently. Escorted to our cabin by a crew steward, nice touch. The steward explained all about ... Read More
Chose this trip for the itinerary Baltic cities and St Petetsburg. Embarkation and disembarkation from Newcastle went smoothly and efficiently. Escorted to our cabin by a crew steward, nice touch. The steward explained all about the cabin etc. Cabin steward introduced herself, Larysa who was friendly and who kept our cabin immaculate. In the morning she always greeted us with a lovely smile and 'good morning'. The cabin was of decent size, ample storage, comfortable bed and pillows. Good water flow from shower and adequate clean towels. Tea/coffee facilities. TV although did not watch much television. Hairdryer and safe in cabin. Hairdryer a little slow but did eventually do the job. There is a hairdressers on the ship who are very good. Dinning choice of self service Raffles Bistro for breakfast, lunch, afternoon tea and dinner. Varied dishes at all meal times, nicely presented and good quality. Dinning staff in attendance all of the time filling up, clearing off and checking temperature of food etc. For passengers who enjoy a drink with their meal there is also a bar in the bistro. Can be a little hectic at peak times. If you go at peak times be understanding and patient, there is always plenty of food. There is also a drink station in the bistro for tea/coffee. Restaurants Kennsington and Waldorf. Who are open for breakfast, lunch and dinner. We ate in the Waldorf which was excellant. Very good choice of menu daily and offering a vegetarian menu daily. Waiters Law and Joe served and looked after us very well. They were friendly and efficient. There were two theme nights Italian and Greek as well as two formal nights. All of which were good both in food and atmosphere. Entertainment. All the entertainment members worked hard and in there own right did a fantastic job. The shows were good. There were two comedians who were very funny. There were various activities during the day something for most people. Excursions we went on we felt were good value for money and the tour guides on all the tours were very informative. The ports of call were all great each having there own charm and beauty. Overall we felt the service was good, crew/staff smart in appearance, friendly and attentive. The ship was clean in all areas ( crew/staff constantly cleaning) There was a problem with toilets not flushing. I think only on one deck which was resolved quickly. Would we go again on the Magellan and with CMV ? YES. Would not hesitate to go again. Read Less
9 Helpful Votes
Sail Date: August 2017
I was actually on the Baltic cruise 10/8/17 but for some reason cant choose that date. Very few cruise lines offer single cabins at a reasonable cost (+25%) or sail from Northern Ports (I live in Scotland) - CMV offered both along with get ... Read More
I was actually on the Baltic cruise 10/8/17 but for some reason cant choose that date. Very few cruise lines offer single cabins at a reasonable cost (+25%) or sail from Northern Ports (I live in Scotland) - CMV offered both along with get together events throughout the cruise for single travellers. On other ships I have felt marginalised by the guests being mainly couples and often quite lonely - not the case at all on Magellan. The cabin (on deck 6) was of a good size with twin beds/king size bed (when put together). Lots of storage space and a good sized shower room. No kettles though which meant a trail up to the free hot water machine on Deck 10... only on the last few days did I discover you could have a jug of hot water delivered at no charge. The air con was noisy but otherwise a quiet cabin - those on lower decks tended to be noisy. The food was excellent and the Kitchen catered for my food allergy brilliantly. The food was not 'luxury' grade but for just over 2,000 for a 14 night cruise i didnt expect that. I was on the very early 5:30 sitting and did feel the miss of, unlike other cruise lines, no late evening buffet otherwise all OK. The entertainment was poor compared with other cruises, the singers good individually but whoever booked them could not have envisaged them singing together as whenever they did their voices just did not compliment each other. The acoustics in some of the bars was poor and made the classical musicians sound tinny - they were much better when in the main show lounge. Craft and other activities were plentiful and of a good standard - i enjoyed some writing and watercolours classes. I did think the port presentations were really dumbed down - if you want to know more I suggest you get a guide book or research in advance. Embarkation great - staff attitude very friendly/good service all very good EXCEPT the tours desk - beware they know nothing about the (over expensive) tours they are selling- I am disabled and needed to check accessibility and ended up on free port wifi doing it myself! Emailing museums etc. Magellan gives an authentic small ship - old style cruising experience with libraries and sun decks instead of wave pools and climbing walls - I liked it so much Im going again next year BUT Im going to book my own port tours! Read Less
26 Helpful Votes
Sail Date: August 2017
As a first time cruiser I was unsure what to expect, Magellan is an older ship but was scrupulously clean and very comfortable. I had read many varied reviews before the cruise and have to agree that some people seem to have nothing ... Read More
As a first time cruiser I was unsure what to expect, Magellan is an older ship but was scrupulously clean and very comfortable. I had read many varied reviews before the cruise and have to agree that some people seem to have nothing better to do but complain . The embarkation was very quick and easy without any problems . The facilities at the Port Of Tyne were excellent . Our cabin on Pacific deck was larger than I expected and very clean and maintained regularly to a high standard. The food in the restaurants was very good , though the lack of tables in the Raffles Bistro meant that some people had sharp elbows !! We found the onboard entertainment to be okay - nothing special with the exception of the guest comedian who was excellent . Our trips were varied, organisation could have been better but the scenery was spectacular, the weather not so . One word of warning avoid the rear of the ships tenders at all costs - the diesel fumes will make your journey very unpleasant . Overall I was very impressed and thoroughly enjoyed the cruise. Read Less
20 Helpful Votes
Sail Date: August 2017
Wanted to see the Fjiords and a cruise out of Dundee suited us perfectly. We were very surprised at the cleanliness and overall appearance of the ship as she is getting on in years. The staff were extremely polite and helpful apart from ... Read More
Wanted to see the Fjiords and a cruise out of Dundee suited us perfectly. We were very surprised at the cleanliness and overall appearance of the ship as she is getting on in years. The staff were extremely polite and helpful apart from one female at reception who was a bit curt when we returned to see if our complaint of a noisy air condition unit in Cabin 7052 had been dealt with .We had put up with the noise for 2 nights and resorted to complaining. We were given another cabin despite being told by the CURT attendant that the ship was full and no other cabins were available. Quite a few gusts had a similar complaint about noise and our second Cabin 7135 was noisy as well with the noise coming from the Dining room Galley above. We put up with it but it marred an otherwise brilliant cruise.The food was excellent in the Waldorf Dining room and the Bistro food was of a good quality albeit a bit difficult o get a seat at times for Breakfast. Entertainment was average apart from the Comedian who put on 2 great shows. However bearing in mind the price of the cruise it was excellent value for Money. Both Cabins we had (both inside) were very big with spacious Bathroom and kept spotless by our cabin attendants. We visited Eindefjiord, Flam , Bergen and Newcastle before returning to Dundee. Best weather was in Newcastle with a mixture of rain and Sun in Norway.Overall an excellent trip but sadly we would not rush back on board Magellan due to the noise issue which was a common complaint . Read Less
3 Helpful Votes
Sail Date: August 2017
Cabin ok but very noisy, air con extremely noisy, when sea was rough the whole cabin creaked and groaned.we were on floor 7 , top floor for accommodation, but every night at 11pm the were crashes and bangs that went on for an hour, we ... Read More
Cabin ok but very noisy, air con extremely noisy, when sea was rough the whole cabin creaked and groaned.we were on floor 7 , top floor for accommodation, but every night at 11pm the were crashes and bangs that went on for an hour, we later found out galley was above. all the chairs and sofas were stained and there was a general shabby air to the whole ship we spent most of our time in the library which had nice leather sofas. Our cabin and certain areas of the ship had a peculiar smell. Toilet s sometimes blocked and huge leak of water into one of the bars. Staff very good, food average but lots of it, embarkation and tendering very organised would not use this cruise line ever again. The female singer in the main bar was excruciating every one was complaining about her. shop quite well stocked but staff quite pushy. Read Less
20 Helpful Votes
Sail Date: August 2017
After much debating being a first time cruiser I chose to sail on the MV Magellan. I had wanted to do the Norwegian Fjords for some time and had realised the only way to do them would be via a cruise. I chose Cruise and Maritime ... Read More
After much debating being a first time cruiser I chose to sail on the MV Magellan. I had wanted to do the Norwegian Fjords for some time and had realised the only way to do them would be via a cruise. I chose Cruise and Maritime primarily because the ships were smaller and went from a local port of call i.e Hull or Newcastle. Both within a couple of hours drive of my home town. I was able to book on a buy one get one free deal. Allowing me to take my younger sister along for the adventure! Being 25 and 17yrs old I knew we would be very young in comparison to our fellow cruises. I did have a few funny looks as I am sure many wondered how I afforded the cruise in the first place. I had saved for two years and I work full time. Something which is probably rare among my age range. We were some of the youngest on the cruise although there were a couple of families with children over 16. I did find the cruise pleasant and relaxing due to the no children rule on this ship and I think it work superbly well. All of the passengers were lovely and we ate in all of the restaurants on the ship and met a wide array of people all who were polite and kind. One of the things which did annoy me was the number of older passengers who were infirm and not as good on their feet. Who insisted on going on shore excursions which had been explained as only available to those who did not need assistance, and who were able to walk good distances on their feet. I found passengers who still insisted on going, and held up the excursions due to this. But I can understand they wanted to make the most of their trip away. The food in either of the restaurants or the buffet was absolutely superb (we ate in all three), a wide variety to choose from either at breakfast, lunch, tea, or dinner. The waiters and waitresses were extremely helpful and were able to confirm ingredients in dishes if asked and were able to alter dishes slightly if needed. There was one evening where I did not like anything at all on the dessert menu. I simply asked for some ice cream and it appeared! So, I was extremely happy with the care taken by the restaurant staff. There was also a good policy of a member of staff being stood at the entrance to any of the food areas with hand sanitiser asking passengers to clean their hands, obviously a good policy as bugs can spread quickly through a small ship. I had a premium inner cabin and it was spotlessly clean, as was everywhere else on the ship. Our Cabin Steward Tony looked after us very well, and always said hello and asked how we were if he saw us out and about on ship. The entertainment was good with a wide variety of shows available for all tastes. The bar prices were reasonable, you could opt for a drinks package of £17pp per day. I did not opt for this as tea and coffee was free 24hrs a day and we took travel mugs as I don’t tend to drink alcohol. Soft drinks were around £2.50 and alcohol started at about £3.55 for a cocktail. We had some formal photographs taken on the cruise, which were superb and I thought good value for money. Any 10 prints from during the cruise was £66. With two keyrings and two fridge magnets. We also took part in the free craft workshops and some with a small charge. All which were well lead and enjoyable during the days at sea, which passed extremely quickly! As we had such good fun on board the ship. The choice of excursions on the cruise was superb with a wide variety to choose from. I did an excursion in all of the ports of call and the local tour guides English was superb and the experience was fantastic. Bergen was very wet, it rained all day but I had come to Norway and expected winter rain but I must admit I didn’t expect 10degrees in the middle of August! The railway in Flam with the waterfalls is one which I will never forget, as it was absolutely stunning. Ulvik/Eidfjord were just breath-taking. Embarkation and disembarkation went very smoothly. Our cases were taken from us at Newcastle the minute we arrived and by the time we had checked in and been for lunch on the ship they were outside our cabin door. The disembarkation process was also very smooth with bags being left outside rooms at midnight the night before and they were in the terminal ready to collect once we were able to disembark off the ship. Would I sail with cruise and maritime again ABSOLUTELY!!!! I had an amazing time and one I will never forget. The trip was outstanding. From the crew, other passengers, destinations to the food. I enjoyed it that much I am now saving up for Iceland in a few year’s time, and plan to sail on the Magellan again. After my experience, my parents are looking into going on the Marco Polo themselves. Read Less
7 Helpful Votes
Sail Date: July 2017
Cruise circumnavigated Iceland. Magellen is a partially refurbished Carnival ship. Passengers mainly elderly Brits and Scots. Artwork in corridors is excellent. Library consists of Carnival passengers' castoffs. Our cabin was small, ... Read More
Cruise circumnavigated Iceland. Magellen is a partially refurbished Carnival ship. Passengers mainly elderly Brits and Scots. Artwork in corridors is excellent. Library consists of Carnival passengers' castoffs. Our cabin was small, barely enough room for queen-sized bed, but held contents of two suitcases and two garment bags. Land support and ship's crew had inadequate contact so were unaware of what the other was doing.. Documents emailed (not mailed) to us two weeks before departure. Land support can't help with departure details or with local transportation. Local buses free in Danish Tórshavn and in Iceland. No transportation offered to Hafnarfjordur, port for Reykjavik--a two-mile walk required. In Newcastle, we were advised to board a bus that merely circled the port. Next bus took us to local train station and abandoned us in Tynemouth--which we explored and liked.. Breakfast buffet never varied; features one kind of sausage--tasteless. Breads (grainless) and danish tasteless. Croissants an insult to the french. Indian breads were available at dinner but INdian members of crew conceded their failure. For breakfast, we joined the line in front of the omelette station. Sit down menu never varied but included overly sweet pancakes. Dinner varies with plenty of choice and good quality. Read Less
4 Helpful Votes
Sail Date: July 2017
A Cruise from Newcastle to Iceland taking in Faroe Isles, Shetland and Orkney. Booked into a superior plus single cabin 7181, very comfortable, spacious and clean. Tea and coffee facilities provided. Stewart friendly, helpful and very ... Read More
A Cruise from Newcastle to Iceland taking in Faroe Isles, Shetland and Orkney. Booked into a superior plus single cabin 7181, very comfortable, spacious and clean. Tea and coffee facilities provided. Stewart friendly, helpful and very efficient in maintaining cleanliness. Thank you. Food superb at each meal, well presented and so varied allowing all diets to be met. Enjoyed the craft/art activities, lectures on days at sea. While most shows in the evening involved extremely talented dancers, instrumentalists and singers. The Russian evening would not have looked out of place on Drury Lane. Excursions catered for all interests and abilities. Only downside could not visit both the glacier and blue lagoon! Maybe mean a second visit! Did not make use of gym or Library. As a dreaded smoker, facilities provided to enjoy a cigarette with a drink but as at 60 degrees north could have done with a outdoor heater in the evenings!! Although we are now in the minority there were a large number of friendly passengers who needed these facilities. All together a superb holiday and value for price paid. Read Less
2 Helpful Votes
Sail Date: July 2017
I chose this ship because she was sailing from Dundee (not on this websites list of ports) to Iceland,the Faroes ,Orkney and Shetland (again not on this website's radar). That in itself was a mistake because the cruise had started in ... Read More
I chose this ship because she was sailing from Dundee (not on this websites list of ports) to Iceland,the Faroes ,Orkney and Shetland (again not on this website's radar). That in itself was a mistake because the cruise had started in Newcastle and we had a day sailing back there, plus a day berthed opposite a mountain of scrap iron before we got back to Dundee. The staff are attentive but there are only ten native English speakers in a crew of 558 .The majority are from the Ukraine and their personalities were forged under Communism. The ship is greedy. We paid over £4500 for the twelve days but (a) it was forbidden to take alcohol aboard and it cost £2.20 for a bottle of unknown Welsh water in our cabin. Drinks were very dear. The food was good but too artistically presented for our liking. Two or three squiggles of green and red jam round a hard boiled egg sized mound of whatever. The ship may have had a refit but the tenders hadn't. Noisy and smelly. One pair of lifts didn't work throughout the trip. A crew only safety drill was announced and passengers were told ,several times to ignore it. However during it I needed to get to our cabin for medication. All the bulkhead doors were closed. I had to go from deck 9 to 11 and up and down stairs to eventually find reception where I was told that drills like this went on in ships all over the world every day and that he,the receptionist was the only one on duty and could not leave his post. I told him that if I dib not get to my cabin he would have a real emergency . With ill grace he took us to it. Read Less
1 Helpful Vote
Sail Date: July 2017
We choose this cruise because of the itinerary and the value for the dollar (pound). It did not disappoint. The ship is a bit old and tired, but was clean and very acceptable. The cabin was a Standard Twin Plus Ocean View and had ample ... Read More
We choose this cruise because of the itinerary and the value for the dollar (pound). It did not disappoint. The ship is a bit old and tired, but was clean and very acceptable. The cabin was a Standard Twin Plus Ocean View and had ample space. The bath design was certainly better than on the Azamara Quest. It was quite acceptable. The food was edible, but certainly nothing to brag about. It was standard British fare. The two pianists were very good, but the duet in the Captain's Lounge was absolutely lame. I could not believe they were being paid to perform. Their was no dancing band or dancing venue. The service was very good. A sizeable group of Ukrainians were particularly excellent in their service. The staff as a whole was friendly and excellent. I had a physical problem during the cruise -- hip and leg pain. The medical staff was outstanding and did their best to help me. Since my wife is a diabetic who does not drink, most cruise lines allow me to by the beverage package, but not her. CMV did not make me by two alcohol packages, but they did make me buy a soft drink package for her even though she doesn't drink anything on that package. That was their concession. The number of non-British couples on board was very low, but the Brits were friendly and entertaining on the whole. I would cruise with Cruise and Maritime Voyages again. They are a very good value. Read Less
14 Helpful Votes
Sail Date: July 2017
About us. We are a mid aged couple and quite new to cruising this being our third cruise. We always read the reviews so it's important to write our own, sorry if it's long but I like to try and include as much info as I can ... Read More
About us. We are a mid aged couple and quite new to cruising this being our third cruise. We always read the reviews so it's important to write our own, sorry if it's long but I like to try and include as much info as I can and include details I have not seen on other reviews. I am experienced at writing reviews and it's what I do when I go away and I use another site for hotels rather than this cruise site. THE SHIP It was built in 1985 but it has been updated. OUR ROOM We we in room 6197 so please don't think all rooms are like this. If you look at the ships plan it's the biggest room on the ship but it's a inside cabin. I think it's intended for family's as it's a suite. Who needs a widow when you have two rooms and wardrobe's. The room was just as expected, it was a little dark for me and I would of preferred brighter lights. I take a torch on all holidays and this was needed for me to arrange my hair. RESTAURANT We were booked into the Waldorf and the early sitting which suited us. We had dinner then watched the entertainment. The dinner menu was five courses if you wanted them all. We could not fault the restaurant the staff and food were great. One tip is to ask not to sit in the booth type seating this was far too tight for us to fit between the table and chair. The round tables are much better, we chose to seat with other guests. Seating as a couple is an option but we loved chatting to other guests. BARS All are great, we had the all inclusive drinks package which cost £17 and for us this was great value. I do not drink that much but for me the non alcoholic beer was just tight. SWIMMING POOL On the cruise we were on we were told the pools were out of use as we had no cruise days. I hope I can add the photo to show how poor the pool was when we go on the ship. It was cleaned the next day but this was poor of them to leave the pool in such a poor state. The two jacuzzi's were bubbling away but not heated. Such a shame we would of used the pools and jacuzzi's. STAFF Friendly enough but the poor English was an issue, many things were lost in transaction. ENTERTAINMENT Some of the entertainment is dia but mostly we thought it was ok. You have to take in account its not a big ship so has not the budget of a big ship. Often the entertainment in the tavern was fun. Read Less
11 Helpful Votes
Sail Date: July 2017
We booked this 6 months before departure so paid c. £3500 for 4 of us. Last minute passengers can pay much less (£500-600 each) and I imagine CMV struggle to break even. I had no problem with the price. Embarkation at Liverpool was ... Read More
We booked this 6 months before departure so paid c. £3500 for 4 of us. Last minute passengers can pay much less (£500-600 each) and I imagine CMV struggle to break even. I had no problem with the price. Embarkation at Liverpool was extremely efficient. Greenock and Lerwick were dreary places so you will need to arrange excursions. I would do this in advance or you may have to use CMV tours at a price. These small places are not equipped to cater for independent tours especially if another cruise ship arrives at the same time. We enjoyed the Faroe Islands, Kirkwall and Tobermoray was pretty but simply a small harbour. The evening meals on the ship were very good - lots of choice for everyone. Breakfasts less acceptable and a bit of a scrum. There is an a la carte option at breakfast which is less choice but more peaceful. We usually had lunch at our port destination but there was a buffet on board, pizza and a burger bar. There are hundreds of staff on board from around the world and they were all exceptionally helpful and it seemed a happy ship on the face of it. They are obviously very reliant on tips so worth remembering that. The evening entertainment was enthusiastic and had its moments - some good and also excruciating. Didn't expect too much! It was mainly fun. Contrary to popular belief cruises are not really suitable for the very elderly/ infirm unless they remain on board all day! Even then disembarking is stressful as is the emergency drill (lifts out of action both times and many stairs to climb). Also bear in mind that the boats may drop anchor outside small ports and it is then necessary to reach shore on small tender boats - very difficult for the elderly. Finally do think about disembarkation and onward travel. The final port may be miles from the rail station (eg Newcastle) and taxis can be limited Read Less
5 Helpful Votes
Sail Date: July 2017
We recently went on the above cruise which was our first experience of cruising. We very much enjoyed our voyage but would like to make the following observations in the interest of future improvements. • It would have been helpful to ... Read More
We recently went on the above cruise which was our first experience of cruising. We very much enjoyed our voyage but would like to make the following observations in the interest of future improvements. • It would have been helpful to have had a map outlining our voyage. We passed by many islands but had no idea of their names. A commentary of places we were passing would have been nice. • It would have been better if our journey had been a little more spaced out. I.e. not visiting somewhere every day. A pause would have been good. • Some staff need training in the English language and western ways. Most very pleasant but some appeared rude due to poor command of language. • The Captain did not present well. Again poor English which gave an impression of incompetence. • The menu could have been displayed outside restaurants giving guests an opportunity to browse it prior to meals. It would also have been good to have the wine list available to read in the bars as there was only a limited time to study it at dinner. • We found the shop very expensive with the exception of some alcohol. It would be useful for passengers if it sold toiletries and other items that might have been forgotten or run out. • We had an outside cabin which had an excellent view but an extra chair/stool to put clothes on at night would have been helpful. • The survey we were asked to complete was very limited. It would be better to be able to rate items on a 1-10 scale instead of being asked Yes or No. All in all we had a very pleasant time and loved the places visited. Read Less
3 Helpful Votes
Sail Date: July 2017
I chose this cruise because it went to the island of Iona, a fascinating place where many ancient manuscripts were written, including the Book of Kells. The itinerary was great but the ship needs major updating and cleaning. The buffet ... Read More
I chose this cruise because it went to the island of Iona, a fascinating place where many ancient manuscripts were written, including the Book of Kells. The itinerary was great but the ship needs major updating and cleaning. The buffet restaurant had FILTHY carpets and I even saw the plumber with the tool he had just used to unblock the frequently blocked toilet walk through the restaurant without covering this germ ridden item. The food was very poor quality, the cheapest of ingredients and leftovers served the next day, even in the dining rooms and the alcohol was of very questionable standard. The ship lost all power one day as we were about a mile from port and we drifted for three hours until they could fix it. people were stuck in elevators there were no lights. The outside seating area was furnished with very worn and scratched chairs and tables. I have been on about 50 cruises and this was by far the worst! Read Less
19 Helpful Votes
Sail Date: July 2017
Easy and local embarkation port of Liverpool and River Seine itinerary attracted us (a party of eleven seasoned cruisers) who had not used Cruise & Maritime Voyages before. Cannot fault the ship although there were few balconies it ... Read More
Easy and local embarkation port of Liverpool and River Seine itinerary attracted us (a party of eleven seasoned cruisers) who had not used Cruise & Maritime Voyages before. Cannot fault the ship although there were few balconies it being an older ship. Every feature was better than expected - cleanliness, staff, spacious public rooms, lovely theatre, open decks, etc. Staterooms were acceptable and kept very clean.The highlights were the excellent quality of meals and the five wonderful shows (Wow!!) Live singing (Wow!) Wonderful dancers and live singers and chorerography, professional talented musicians and great cruise director. Live shows on ships are unheard of nowadays as they are pre-recorded and mimed. If you want, or can remember traditional cruises or experienced good, solid well-built vessels (child free on this trip) please choose CMV. Nothing was too much trouble for their very peasant and well-trained staff. A very affordable holiday. We will certainly .cruise with them again Read Less
9 Helpful Votes
Sail Date: July 2017
We chose this cruise as we were able to embark in Dublin so no need to fly and we liked the ports which we had not been to before Very efficient check in we boarded straight away and were taken to our cabin and our bags were already ... Read More
We chose this cruise as we were able to embark in Dublin so no need to fly and we liked the ports which we had not been to before Very efficient check in we boarded straight away and were taken to our cabin and our bags were already there The cabin was fine not the most luxurious but clean and plenty of storage ocean view twin beds small bathroom with basic shower gel and shampoo in dispenser and a shower curtain This is an older ship but the 2 for 1 offer is less than we would pay for one person on other cruises and our friends had the cabin next door We have cruised before but it was their first time and they were happy with it We sailed at 8 to Liverpool had dinner in the Kensington Restaurant the staff were very friendly and the food excellent no complaints we asked for a different table next day and were seated by the window which was lovely the service was very good We took the great value £17 per day drinks package it was excellent value Lovely day in Liverpool and then a sea day before Honfleur then Rouen and Guernsey and the last port was Scilly Isles where we went to Abbey Gardens in Tresco the highlight of the cruise The entertainment was not the best but the Russian show was great the comedian was dire not at all funny but there was plenty to do and the pianist violinist and the band were excellent Twice there was slight flooding in the toilets in the public areas and the aircon in the room was quite noisy as we found engine noise when at sea but these are minor things Pity that the breakfast finishes so early as if not in by 9.30 they are closed and buffet on deck 10 is just average and seating at a premium on sea days Great selection of bars great prices for drinks and cocktails all areas clean with lovely staff We read some bad reviews which we felt were not fair as it can not be compared to the big cruise lines and it is very good value we have been on many others which were 5 star this would be 3 and our friends have booked for one on this ship for next year We would also use it again in the future Read Less
7 Helpful Votes
Sail Date: July 2017
We chose this cruise as it was departing from Dublin so no flying needed for us! We had 2 wheelchair users with myself and my husband. Embarkation We arrived in plenty of time. Only downside is the port has no parking at the berth ... Read More
We chose this cruise as it was departing from Dublin so no flying needed for us! We had 2 wheelchair users with myself and my husband. Embarkation We arrived in plenty of time. Only downside is the port has no parking at the berth they used for Magellan so my husband had to drop us off and drive up to Terminal 1 to park. Basic tent and fold-up chairs greeted us. It was bit tough getting the wheelchairs up the wooden ramps but I got there! Bags where whisked away very swiftly. Check-in was fast, we had all documentation ready, we had our photo taken and checked-in within ten minutes. Then the trouble started. We had to get the wheelchair users out of the wheelchairs (they can walk just very slowly) and walk them up the "ramp" onboard. This ramp consisted of extremely treacherous metal steps that were upright so you had to step over each one up to the top. Slow going and nerve-wrecking for an elderly person already a bit self-conscious of walking slowly! wheelchairs were ready after we scanned through. My husband had 1 wheelchair user up ahead of me and so got on first, rather than allowing them to wait for me and my charge. As a consequence they were shown to the room and we were stranded. I had to ask to be shown. Staff were unorganised and some rude, they just ignored you, or in my case, left the wheelchair behind a rail I couldn't get to and had to ask for it to be brought in to me. CABINS We had 2 interior cabins. One was an L configuration to allow the two folding wheelchairs in. Plenty of space, tv, storage and ensuite. Our cabin was double bed configuration and this does make the room appear smaller but still useful. Mirrors make the room lighter. Not enough power points. Cabin steward very attentive and on one occasion, came tot he rescue when one relative fell out of bed he rang us straight away and we got her up. All was ok. He asked how she was every time he saw her after that! ENTERTAINMENT Poor. There really was very little going on. A few singers, a band that played the same every night. Bingo and activities conducted by bored staff so really was a waste. Shows in main lounge was boring most nights, the comedian was good but short (no idea why people reported it was offensive!) trying to get a good seating area free from poles and suitable for wheelchairs was a nightmare. EXCURSIONS None were suitable for wheelchairs on this cruise due to that bloody ramp. The fright they got going up the ramp at the start put them off ever going back down it unless it was the last time! So we could only really go on 1 excursion, Hornfleur. Myself and my husband got the free shuttle up to the town center and saw the sights ourselves. Very nice shopping areas, architecture etc. We watched the rest of the excursion disembarkation from the deck as most where by tender. All I can say is that if I was anyway nervous or on a stick I would probably never sail again!! They manhandled poor old dears like luggage! Shocking. FOOD The restaurant was very good, made all the better for our table servers. The first night he hand cut the steak for our relative and then fed it to her like some Roman Villa scene. She laughed and it was just perfect hosting, knowing boundaries and politeness, not being pushy etc. Just super. We ate dinner here every night and were never disappointed. The buffet is just a bit too much like a canteen. All breakfasts and lunches similar, no atmosphere. SPA Prices similar to other cruiselines. Was disappointed not to have been shown to the relaxation area or thermal area after my treatments. The first treatment was a full body massage & facial. This was amazing. I cannot remember his name now but it was a deep but not sore massage, the way a massage should be. As a bodywork therapist myself, it surprises me how few therapists know not to dig deep for the sake of it but rather pay attention to the muscles and perform deep massage when the client is ready. This stops the treatment from turning into torture! The second treatment was a hot stone massage. I enjoyed this but not as much as the other package. Again I was given no tour, no access to the other areas of the spa and no add-ons recommended or specials. BARS We noticed the English pub had a bar menu on embarkation day but the next day the menu was gone. Maybe it only runs on certain routes? It looked a nice lunch menu of pies, stews, sandwiches etc. and would've been nice to try for a change. Drinks prices similar to at home, we had the drinks package and it was well worth the price. TIP: ask for Smirnoff instead of Vodka, for some reason my husband would get double measures instead of a single measure. Same happened to me when I asked for Bacardi. They do ask for cards for all in the group to make sure everyone is paying what they should. This was sometimes extremely rude when we got drinks but our relatives had tea or coffee. The supervisor made a big deal out of how they didn't have the package and needed the cards....she has arthritis and was struggling to get the card at time of ordering but cards where all on the table for anyone to check from then on. The sinatra lounge was always packed and had piano or jazz music in the evenings. The casino is tiny with about 20 machines, a blackjack table and roulette. Its on the main thoroughfare. Overall, I felt it was a glorified ferry. I had hoped it would feel like a small cruise ship but no, it felt like going on the sea ferry across to England just without my car! We definitely wouldn't do this cruiseline again. Read Less
19 Helpful Votes
Sail Date: June 2017
we chose this cruise because it sailed from Liverpool.The ship and the crew were fantastic,they could not do enough for you.we were on deck 7 the cabin was very good.Only experienced the Kensington restaurant and the bistro,a la cart in ... Read More
we chose this cruise because it sailed from Liverpool.The ship and the crew were fantastic,they could not do enough for you.we were on deck 7 the cabin was very good.Only experienced the Kensington restaurant and the bistro,a la cart in the Kensington was to die for,the bistro wasn't bad either.The entertainment was good we saw the Bachelors twice,the abba show was good as well.The service in the Kensington was second to none.The service in the bars was top class you just held your boarding card up and they came over right away.We did our own thing on shore but people we talked to said the excursions ere good.we have booked again for next year so IT MUST HAVE BEEN GOOD.We read some of the reviews before we sailed if I were you don't believe the bad ones come and see for yourself.You will meet some very good company and have a good laugh. Read Less
19 Helpful Votes
Sail Date: June 2017
We chose this cruise because it sailed from Liverpool and what a send off we got, fantastic sail away party and it set the scene for the next 12 days. The ship was spotlessly clean, you could often see the crew cleaning around the ship. ... Read More
We chose this cruise because it sailed from Liverpool and what a send off we got, fantastic sail away party and it set the scene for the next 12 days. The ship was spotlessly clean, you could often see the crew cleaning around the ship. The rooms were of a good size and the food was of a really good quality. We found the entertainment to be excellent and very professional. All the crew were friendly and approachable, nothing was too much trouble. We did not have the best weather whilst we were visiting Iceland, but his did not detract from a vey enjoyable holiday. We enjoyed the excursions that we went on and most of the ports of call, possibly with the exemption of Isafjodur, which was a bit bleak. The Golden Circle tour was definitely value for money and must do for anyone visiting Iceland. We have already booked to travel on the Magellan again next year. Read Less
15 Helpful Votes
Sail Date: June 2017
Wanted to experience a cruise but wanted interesting places and photographic experiences. We decided on Iceland for this reason knowing it wasn't going to be a Sun holiday. Ship fine, food fine, staff really lovely with special ... Read More
Wanted to experience a cruise but wanted interesting places and photographic experiences. We decided on Iceland for this reason knowing it wasn't going to be a Sun holiday. Ship fine, food fine, staff really lovely with special mention of Gilbert our cabin steward and Edy from the Bistro restaurant. Not enough Cinema and the first two films were really Naf for an adult only cruise - finding Dory and La La land!!!!!!!!!. Entertainment crew not the best although the dancers were really good. One of the girls couldn't hold a note and put the others off. Jean Michel was by far the best singer. We booked an outside cabin and ended up with a porthole that was blacked out most of the trip, would have preferred a window. The Captain and crew marvellous and constantly walked about talking to the passengers. Iceland far far too expensive but not cruise fault. All in all cruising not out cup of tea. Talking of which our drinks package did not include coffees which it should do. Read Less
14 Helpful Votes
Sail Date: June 2017
ICELAND LAND OF ICE AND FIRE CRUISE JUNE 2017 Embarkation Our first time with Cruise and Maritime Voyages. There was a bus provided from Cork by JMG but we made our own way to Dublin Port. Having had experience of long ... Read More
ICELAND LAND OF ICE AND FIRE CRUISE JUNE 2017 Embarkation Our first time with Cruise and Maritime Voyages. There was a bus provided from Cork by JMG but we made our own way to Dublin Port. Having had experience of long chaotic embarkation procedures in the past we found this so simple. On board in 15 minutes . We were warmly greeted by staff and were escorted to our cabin and our bags arrived 5 minutes later. Everyone was given a time of embarkation which made it run much smoother. Our cabin 6129 - superior twin inner. Perfect location mid ship so equidistant to everywhere really. Great also for those who are not great rough sea travellers. We were next to the Fan room so expected the noise from that and had read people complaints in reviews in reference to this.. We heard a lot of people complain of this on this cruise but we did not notice it at all and I would be a very light sleeper. Our first time having an inside cabin without windows. Room very spacious. Most comfortable bed I have ever slept in. Adequate wardrobe space. Ensure suitcases are not too high to enable them to fit under bed - adhere to measurements given in pre cruise documentation. Shower room very spacious and retracting line in shower should you wish to do some washing. Plenty of shower and shampoo available in dispensers but if you are fussy bring your own. We did and found the smell of the shower gel very sweet flowery scent which I personally didn't like. Hair dryer adequate as a travel hairdryer would be. Two different amp sockets on wall so use higher voltage one to get better power. Bring an adaptor with you as sockets are European- two prong. Cannot fault the ship it being an older ship. Every feature was better than expected - cleanliness, staff, spacious public rooms, lovely theatre, open decks, etc. Nothing was too much trouble for their very peasant and well-trained staff. A very affordable holiday. We will certainly .cruise with them again. DINING We had requested an early sitting . We were allocated to the Waldorf Restaurant at the sitting of 17.45 . Late sitting was at 20.15. The other restaurant Kensington had sittings at 18.15 and 20.30 We liked the early sitting especially on days at sea. On our days ashore if late back we preferred to head to Raffles Bistro on our return. People at the late sitting didn't appear to leave the restaurants until after 10.30 which I would consider late. Food at Waldorf was lovely and staff so friendly. Raffles Bistro - typical buffet style perhaps not as good a selection as on bigger ships but very tasty and have to say we ate too much. We also chose Raffles for breakfast and enjoyed the delicious omelettes at the Egg station. The Bistro always packed for lunch especially on days at sea but you would always get a seat. Good selection of teas and coffee at the drink station . If you wanted a hot chocolate you had to pay for it. Drinks packages were available at £17 a day. Not great drinkers and not sure how we would be with some rough seas possible we didn't bother with this and bought a drink whenever we felt like one. Overall drinks very reasonable . Oh we did try a cocktail package - 10 cocktails for £29.99 which was fine. Bars were spacious with different entertainment at each venue. ENTERTAINMENT Singer in Taverners Pub was not the best but we made the most of it. Loved the classical music in Hampton Bar by two very talented musicians and a lovely venue. Pianist in Sinatra's lounge also very good. Evening shows - two shows 1930 and 2100. some of the shows unremarkable though enthusiastic singer, dancers and comedians. Some shows better than others. From Russia with Love particularly stands out - excellent. Morgan Lee Jones comedian. Enjoyed the formal nights. Mixed attire. Men in suits or tuxedos. Women in evening gowns, cocktail dresses or elegant day dresses. Whatever you are comfortable with. Enjoyed talks and lecture held during the day. Some excellent speakers - Cliff Jones in particular was amazing and the auditorium packed for all of his lectures. Also John Riley lectures on photography very good. Photographers following you everywhere especially if on tours. some people were very rude to them - they are only doing their job and were lovely young people. no harm browsing through the photos. We actually bought a few and they looked after us well having not bought a photo package. PORTS OF CALL Just a note that on other cruises that we were on the ship provided maps of the city or port that was being visited but not on the Magellan on this cruise. We had printed maps out before we left home and researched each port as we had not booked excursions except for one. Hint: Take down number of the ships emergency contact number on the daily programme and take it with you just in case you run into difficulty or run late. LIVERPOOL. Berthed at Liverpool Cruise Terminal a short walk to the city. Taxi rank adjacent to the exit of the cruise terminal. Tourist office located at the Albert Dock Visitor Information Centre. We firstly walked into the city and headed for the Cavern on Mathew Street - synonymous with the Beatles. Victoria Square nearby and Eleanor Rigby statue. Hop on hop off bus stop just outside terminal. We availed of this later on in the day ( £8 each. )Took about an hour to complete the full tour without getting off. We actually ended up going back to the ship for something to eat and a rest and headed back out again. We had a fantastic guide Chris . Recommend it. At the stop for the Metropolitean Cathedral which is an interesting building our guide recommended visiting the Philharmonic Dining Rooms - a listed building - one of the most ornate buildings in Liverpool - with exquisite interior - lovely for a glass of wine , a local ale or something to eat. And of course there is shopping for anyone interested! Got a wonderful send off from Liverpool with singing from the Mersey Choir and Beatles Puppets. DAY AT SEA A little rough as one can expect in the North Sea - it didn't bother us but some people were affected. Must recommend the Physiotherapist /Massage therapy in the Spa Centre. Rado gave us an excellent talk and a lot of people attended for a free consultation. Prices very reasonable and packages available. LERWICK SHETLANDS Tendered - so keep this in mind if reduced mobility and want to go ashore. Must say that the ship staff were fantastic assisting anyone who needed help. Tours were offered by the ship. We had arranged our own tour at this port. www.shetlandminibustours.co.uk . Shetland Minibus Tours is run by Grant Redfern, an experienced and independent Shetland tour guide who was born and grew up on the Shetland Islands. Offering minibus (8 seats) tours the length and breadth of the Islands. There were 6 on our tour. We had the tour booked for 9.00 as the ship was in very early. But the first tender for independent travellers was supposed to be at 9.15. We approached Staff at reception desk the night before and they kindly sorted us out. South mainland tour - EXCELLENT TOUR - we were able to travel to places that the bigger buses were unable to get to and were able to leave an attraction whenever we wanted to at our own pace. Weather wet and foggy but Grant our guide would go to where the weather was brighter. We visited Scalloway Castle, Croft house Museum, St Ninians Isle, Carols Shetland Ponies, Jarlshof, and Sumburgh Head - the highlight being the puffins visible at close proximity. Got to spend a little time in the town and worth a stroll around. Great selection of pubs , restaurants and shops. Don't forget to buy some Puffin Pooh or some lovely puffin toys available among other souvenirs at the tourist office near the pier. The locals love to stop and have a chat . If you decide not to do a tour there is a nice walk to the Knab along the shore line. KOLLAFJORDUR FAROE ISLANDS Magnificent scenery cruising into Kollafjordur. Not much to see or do around Kollafjordur itself unless you like to hike a little . Again we did not book a tour here. We had checked with the cruise company if there would be a bus provided to Torshavn and they replied that possibly so but that they could not confirm it until we were onboard the ship. Shuttle buses supplied but limited in number ( 3 ) so obvious queues . we waited 20 - 25 minutes and the journey to Torshavn which is lovely in itself took about 20 minutes- very much shortened by travelling through the long tunnel . Torshavn a delightful cosy little town - Bus stopped near the Fortress and Lighthouse and a short walk to the centre and to the old parliament - Tignanes area - Lovely little churches worth visiting and cemetery worth a visit and narrow streets to wander around. It was a Sunday so unfortunately for many people the shops were closed. There was a lovely little supermarket where one could get a nice cup of coffee or tea and cakes and staff very friendly. The young people working there were interested in where we came from and showed us the Faroese notes and we were able to get some as a souvenir. Lovely little cafe Paname Cafe was opened. There was just one little gift shop opened on the day. Tourist information centre in centre of town with toilet facilities. There is a local bus service - red town buses free to travel on which travels around the immediate town area if you wanted to see around the area without having to walk its an option. Amazing scenery cruising out of the fjord SEYDISFJORDUR ICELAND Yet another beautiful journey through the fjord - numerous waterfalls streaming down the volcanic cliffs visible on all sides. A tiny little village easy to walk around - short distance from where we were berthed. First stop a walk to the beautiful waterfall that we could see on arrival. Ground was wet and slippery in parts . Further along the road a walk to Tvisongur Sound Sculpture located on the mountain side. Tvisongur is a site-specific sound sculpture by German artist Lukas Kühne and is located on a mountainside above the town of Seydisfjordur. Again good walking shoes recommended.. About a 20 minute walk along a path across from the fish factory just outside of the village.. The work is built of concrete and consists of five interconnected domes of different sizes. The heights of the domes are between 2 and 4 meters and they cover an area of about 30 square meters. Each dome has its own resonance that corresponds to a tone in the Icelandic musical tradition of five-tone harmony, and works as a natural amplifier to that tone. Nice views from here also. The picturesque Bláa Kirkjan ( Blue Church) is one of the historic timber buildings in town. There are several other walks - a walk to Fjardarsel Hydro Plant about a half hours walk from the town. Take a short walk along by the river bank which is lovely. Purchased my stamps for postcards here in the supermarket as post office closed by the time I got to it. Also bank link at supermarket to get some Krona. Credit cards acceptable everywhere but its handy to have a few krona for public toilets - generally charge 200 - 300 Krona for toilet facilities. Shops opened selling souvenirs and Kaffi Lara - El Grillo Bar nice for a cup of coffee or hot chocolate and a snack or a local beer. One of our favourite ports of call. AKUREYRI Yet another magnificent fjord journey to here. A 5 to 10 minute walk to centre. We recommend travelling on the free of charge local city buses. Route 5 and 6 the most interesting and gives you a feel for the town. Lots of museums to visit. Lots of souvenir shops for you to browse in. Botanical gardens small but interesting and also visit to the churches. Nice little cafes. Home to the northernmost golf course in the world for those interested. ISAFJORDUR ICELAND Tendered here. Collect your tender tickets at the Taverners Pub when you are ready to go and they announce the boat departures - then head to the gangway. Called into the tourist information near the pier and they were very helpful and got a map with self guided walks. About a 5 minute walk to the town centre. A very small town . We liked it here - liked the remoteness . Small botanical Garden here also..We walked out of town climbing up on the avalanche blocking barrier walls great views over the town and fjord. Two churches to visit a tiny catholic church and the other Ísafjarðarkirkja a modernist church's altarpiece that has over 100 doves, each one made by a local during a group art-making project. Lovely little bakeries on the street Gamia Bakard and also Bakarinn bakery cafe. There is bar also if you fancied a drink. Visited the supermarket here and got a few items to bring home - actually a nice souvenir is some hand ground sea salt from the area presented beautifully and some delicious Icelandic sweets especially the liquorice ones coated in coconut and chocolate - went down a real treat with workmates and not that expensive compared to other items. REYKJAVIK Overnight here. Tourist visitor centre at pier - maps of city available. Good selection of souvenirs available and post box , last opportunity to send postcards. Phone internet and toilet facilities here. We weren't sure until week before that we were able to go on cruise so had not tours booked and by the time we got to book many were gone. Had thought about the Golden Circle and Blue Lagoon combined tour but that was booked out - we did manage to book the Golden Circle tour for the second day - our last day. So our first day we had a late start. It is tiring after all the ports of call. We got the hop on hop off bus from the pier. €35 can use it for 2 days. We gave ours away to tow people that we met on the ship. Takes one hour to do full circle. We got off at Hallgirmskirkja Church. €8 to go in the elevator to top of tower and we thought worth it for the views. timing is everything we had visited the church first but it was then closed for an hour or two as there was a concert. Downhill to centre of town there is a nice cafe - Kaffitar on Bankastraeti which offers coffee refills among other drinks and nice sandwiches and cakes. For those interested there is I know !! a Christmas Shop on Laugavegur street the main shopping street - some beautiful ornaments - again a nice souvenir. Some more expensive than others. In the evening we actually walked into Reykjavik from Skarfabakki cruise quay were we were berthed - a 4.3 mile walk ( 50 minutes with stops along the way. ) along the shoreline path passing through Laugarnes - a quarter that contains a historic site probably where the first settlement was situated. Continue along until you come to Harpa the concert hall - worth a look inside. The local buses no 16 runs to the cruise terminal op to 19.99hrs and the no16 runs some of the way with a short walk - the bus driver would tell you where to get off. I think it worked out about € 3 to 4 for the bus one way. Bus station quite central Last day we took The golden Circle tour with the ship. An early start meeting point outside the visitor centre. Comfortable buses. Excellent tour guide. busy schedule - over 8 hour day. A little walking involved. The main stops - Hervagerdi ( where earthquake hit ) Geyser, Thingvellir and Gulfoss and Perlan on return.. Lunch included at Hotel Geyser which was lovely and catered for those of us that had dietary issues of didn't eat fish!! Amazing scenery - again weather not the best and cold. But that is what you can expect when you travel here so be prepared. A long day. I can see why those who had combined tour with Blue Lagoon were shattered as they had another 2 - 3 hours. Recommend splitting and doing on different days. Speaking with other passengers who had booked tours at each port of call especially the local area tours - they were disappointed and regretted not going independently. We were glad that we had booked the tour on the last day as it was followed by two days at sea so we could recover. Weather a little better on return journey so able to get out on deck - people availing of the pool area. Watch out for wonderful wildlife, birds and whales. Overall we thoroughly enjoyed this cruise, for us it was the destination and we had no great expectations of the ship itself but it surprised us on all aspects. This cruise is available again next year we understand and we would do it all over again. Read Less
19 Helpful Votes
Sail Date: June 2017
My husband and I chose this cruise not just for its itinerary and reasonable cost but for the convenience of the return trip from Liverpool; disembarkation went smoothly but we were surprised our hand luggage was not scanned or inspected ... Read More
My husband and I chose this cruise not just for its itinerary and reasonable cost but for the convenience of the return trip from Liverpool; disembarkation went smoothly but we were surprised our hand luggage was not scanned or inspected in any way, we could have been carrying anything - very disturbing given the times we live in. The Magellan is very dated, desperately in need of a refit. Public areas are drab and uninteresting but there are plenty of places to sit. We had an outside cabin which again was set in a time warp but it was quite spacious, ample storage and the bathroom quite roomy. There didn't have to be much of a swell for it to creak and groan which sometimes kept us awake. The walls seemed to be very thin as we often heard nextdoor's TV and the toilet flushing, also it got very hot and stuffy due to the air conditioning knob not being adjustable. Dining had its ups and downs - mostly downs. Raffles Bistro is the self service option which was a nightmare at breakfast, obviously not big enough with insufficient seating, most mornings we were forced to sit outside which was quite chilly and uncomfortable. We did try the other two restaurants for breakfast and lunch but the Bistro had more choice, better fare and we didn't have to put up with some of the ill disciplined waiting staff's shoddy service and lack of decorum. There was far too much fooling around, loud chatter, singing and banging of crockery. From behind the waiters' stations we heard one say to his colleague 'move your ass' when he came in with a tray of meals and on another occasion a waiter mimmicked a northern English accent. Our designated restaurant for the evening was the Waldorf, I might add that our two waiters were very pleasant and attentive, one of whom even gave us a napkin folding after our meal. But mostly we ate in the Bistro as there weren't many people - guaranteed table for two, it had a cloth on it and we had a view - happy days! In and around the bars a few of the barmen and male waiting staff had the same clowning around attitude but most were very professional and good at their job. We found all the female waiting staff extremely efficient, attentive and you certainly didn't have to wait long to be served. The entertainment was dire, especially the singing which was amateurish, out of tune and performed with fake American accents. Far better was heard from passengers on the karoke night, one girl sang 'Fields of Gold' - she was superb; knocked spots off the so called professionals. As for the comedian, well, he was an embarrassment and totally inappropriate, not only were his 'jokes' lame and inane but he sang some ditties ridiculing world leaders, one targeting Mugabe, the lyrics of Old MacDonald changed to that he no longer had a farm - this odious creep thought that it was funny that people had lost their way of life and their livestock in such horrible cruel acts of violence. I can't comment on the shore excursions as we made our own way around. Activities such as paper plane folding and creating flowers from crepe paper and plastic bottles didn't exactly appeal so just as well we took the £17 p/p p/d drinks package which was very good value and worth doing, so no complaints there. Overall, even though we had our gripes, we saw the places we set out to, seeing beautiful scenery. I know it's a cliche saying 'you get what you pay for' but this cruise surely endorsed that. 9 nights was enough. And no, I wouldn't go with CMV again. Read Less
4 Helpful Votes
Sail Date: June 2017
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a ... Read More
Chose the Cruise because I could board at Liverpool. I was very disappointed with the poor choice of food in Raffles buffet at breakfast and lunchtime. It was very difficult to find a seat to eat a meal since it is so small and this was a particular problem on sea days. Lots of staff on Reception but most appeared poorly trained and they constantly had to find more experienced staff to consult. Overall, there appeared to be a total lack of communication between staff in all departments. When problems arose, few of them were willing to help solve them. The problem always remained with the customer to sort out. II thought the theatre entertainment was good and Dana was a brilliant revelation. The remaining organised activities during the day were poor. Trying to find seats in the bars and lounges in the evening was difficult because there were too many passengers for the limited facilities of the ship. Read Less
32 Helpful Votes
Sail Date: June 2017
Our cruise was to the Norwegian Fjords on a 10 day cruise on the Magellan. Sailing from Liverpool, we were due to visit Eidfjord, Flam, Bergen, Kirkwall and Dublin. Boarding the vessel was straight forward and relatively quick. ... Read More
Our cruise was to the Norwegian Fjords on a 10 day cruise on the Magellan. Sailing from Liverpool, we were due to visit Eidfjord, Flam, Bergen, Kirkwall and Dublin. Boarding the vessel was straight forward and relatively quick. However, I was a little concerned that as we entered the ship, the crew member ushering us on board was standing in front of the automatic liquid hand cleanser dispenser and we weren’t told to clean our hands. During the voyage, I saw several examples of this lax attitude to hand cleaning by both passengers and members of the crew. For example, at the entrance to the self-service Bistro cafeteria there was a dispenser but no member of the crew telling people to use it. Consequently, I saw many passengers walk straight past the dispenser without cleansing. My wife also said that several women using the toilets before lunch did not bother to wash their hands and then walked straight into lunch. In Kirkwall, several of the crew got off and, and as we got back on to the ship, I observed at least four crew walking up the gangplank and straight into the ship without hand cleansing. To me, the attitude to cleanliness/hygiene was far too casual. The whole ship seemed to be in need of a ‘deep’ clean. The carpets were shabby and the ship was generally ‘run down’. Overcrowding was most apparent in the Bistro cafeteria (self-service) at lunch times. If you didn’t get there early, it was hard to get a seat. Consequently, we took lunch in the Kensington restaurant, as we did with our evening meal. The food was generally of a good standard and the evening table service was excellent. Magellan has also done away with the late night snacks (11.00pm) in the Bistro. Instead, food was supposed to be served in the lounges. So if you wanted a small cake/biscuit before bed with a cup of tea – tough! And if you wanted a cup of hot chocolate, you might as well have asked for a pot of gold! We had an inside cabin on deck 6. There was a reasonable amount of space but no chairs to sit on – so what, you may ask?! (See below). The walls seem to be thin and we could hear the people in the next cabin; especially the woman, who was particularly loud, mainly at midnight! The evening’s entertainment on the Magellan was disappointing. Dana was the singer – very good and Dave Hubbard, the comedian, was excellent (and ‘clean’). However, the show team and the singers were pretty poor. Liked the pianist and violinist duo –very good. The scenery in the fjords was spectacular and we were able to do our own thing in Eidfjord, Flam, Bergen and Kirkwall. We felt the organised visits were too expensive. We went on the train ride ourselves in Flam. Judging from the comments of the people, who went on the organised trip, it was better and cheaper for us! Our visit to the Highland Park whiskey distillery in Kirkwall was very interesting and only cost us a tenner each – with samples after the tour. On the evening of day 7 of a 10 day cruise (after Kirkwall), we went to the Kensington restaurant (6.15pm) as per usual. My wife chose the pasta dish. However, after a few mouthfuls, she complained that it did not taste nice and opted for the fish dish. By 9.00pm, my wife was complaining of stomach cramps, which got progressively worse. So much so, we called the medical centre. A male nurse attended and treated my wife. We were then told we were to be put into quarantine and we were not allowed to leave our cabin for 48 hours. My wife suffered stomach cramps and diarrhoea for about twelve hours. I can assure you that being incarcerated in our inner cabin for two days was horrendous - with nowhere to sit except the bed. We weren’t allowed off in Dublin. This was particularly disappointing, as we had arranged to meet up with an old friend whom we had not seen for six years. We were finally let out of our cabin at 9.30pm on the last night. Our holiday was ruined - it was hell! We know of at least three other people who were similarly affected. The cruise line (CMV Cruises) deny any responsibility. The staff were generally hardworking and pleasant. So would we recommend the fjords as a destination – definitely. Would we recommend the Magellan – definitely not. The ship itself reminded us of a hotel that had once been five star and was now two star. Would we use CMV as a company again – definitely not! Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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