7 Helpful Votes
Sail Date: February 2018
This Northern Lights Cruise surpassed all my expectations. I chose this cruise because it had been a very long standing ambition to do so and I had at last found a friend was willing to go with me. Shortly after booking I was diagnosed ... Read More
This Northern Lights Cruise surpassed all my expectations. I chose this cruise because it had been a very long standing ambition to do so and I had at last found a friend was willing to go with me. Shortly after booking I was diagnosed with Meniere's Disease, which causes severe episodes of vertigo and sickness and for some weeks was convinced I would have to cancel. However, I researched the condition thoroughly with the help of the Meniere's Society and my doctor and with careful planning to cover every eventuality I decided to fulfill my dream. I booked all the on-shore activities I really wanted to do and determined not to over-reach myself. As a result I was able to enjoy all my choices and kept well. It is almost 2 weeks since I returned home. Was it worth it? Did I make the right decision? Absolutely. It was a fabulous experience and helped me regain my confidence. I had such admiration for all other passengers with health problems and their courage in undertaking such an adventure. For two weeks the weather was coming from Siberia and temperatures were lower than they had been for years. The results were perfectly clear skies: blue and sunny every day; starry by night. The benefits were several Northern Lights sightings; breathtaking scenery with fabulous photographic opportunities; access to all the scheduled ports; remarkably calm seas and good humoured passengers. I haven't enjoyed myself or laughed so much in years. The crew was exceptionally helpful and pleasant. They all seemed very happy in their work and nothing was too much trouble. I was particularly impressed with the standard of hygiene. Wherever you went, crew were continuously cleaning and "disinfecting" all surfaces being touched by passengers. The excursions were superbly organised and managed. The food was fantastic. We had been allocated a table in The Waldorf restaurant where the waiter service was slick, cheery and professional. I would recommend sitting at a table for 8 people for dinner as my friend and I had a table for two and missed out on sharing experiences with other passengers. We ate Dinner at 8.15pm and just retired to our cabin afterwards, so I cannot comment on the quality of entertainment. The excellent quality of accommodation, service and excursions was enough for me I am hard of hearing and had to rely on my friend to relay to me information being disseminated via the tannoy system. On our return to the UK my friend and I developed colds but during our absence so had her husband and daughter who live in different regions of England. Some tips: take an extra battery for you camera; if the sea is rough put a wet paper serviette under your mug of tea or coffee to prevent it moving; beware of being oversold in the fitness centre; choose a cabin that satisfies your expectations. Unreservedly, the best holiday I've ever had! I would highly recommend it. Read Less
3 Helpful Votes
Sail Date: February 2018
I chose this cruise because I wanted to see the Northern Lights. Also because years ago I visited Norway and loved it, so wanted to revisit. The shore excursions really lived up to expectations, perhaps with the exception of the visit ... Read More
I chose this cruise because I wanted to see the Northern Lights. Also because years ago I visited Norway and loved it, so wanted to revisit. The shore excursions really lived up to expectations, perhaps with the exception of the visit to the slate museum, when I wished I had chosen a different trip. However disembarkation was often really crazy, with stairs blocked for several decks up, and everybody wanting to leave at once. People going ashore under their own steam should have been asked to wait until the booked trips had left. I was a bit disappointed with the Reception staff. Having enjoyed the Lights two nights running from the deck of the ship, I wished I hadn't booked the shore excursion to see them, which cost over £100. I asked Reception if I could swap, to be told that it was too late, and if I didn't go I'd still have to pay. I felt that was rather abrupt. I enjoyed the meals in the restaurant; but seating provision in the Buffet was inadequate. I also became increasingly irritated by the waiters in the Buffet who are so quick to remove plates that one can hardly finish! Also they tend to patrol around, making me feel as if I was being invigilated in an exam. One other irritation was the constant 'sanitising' with horrible disinfectant liquid. I have eczema and my hands were raw at the end, as my hand cream was useless against this harsh stuff. Many people will not find these things a problem at all, so don't let my minor gripes put you off, the Northern Lights and Norway are truly stunning. Read Less
7 Helpful Votes
Sail Date: February 2018
My husband and I chose this cruise specifically to see the Northern Lights which we did. Embarkation was not very well organised. We chose to disembark early which meant we had to take our own luggage off the ship.This worked well for us ... Read More
My husband and I chose this cruise specifically to see the Northern Lights which we did. Embarkation was not very well organised. We chose to disembark early which meant we had to take our own luggage off the ship.This worked well for us as we were off the ship within 1/2 of berthing. All ports of call were exceptional with excellent weather. We didn't do any shore excursions with the ship as they were overpriced. We usually went to the visitors centre at each port and booked activities with them which were usually private or with only 1 other couple. Ship shore excursions had full busses of passengers and they generally run to a schedule where a private company gave us a lot more flexability and value for money The cruise on the CMV Magellan would have to be one of the worst experiences in all my travels. Most but not all staff were attentive and helpful. We found that the reception staff did not action any complaint given to them instead pretending that no complaint had been made. The Kensington restaurants. food was generally pretty good. We mostly ate breakfast in the buffet so we could get eggs cooked on demand so they were served hot. I didn't eat any other food from the buffet as it sits there too long. We weren't bothered with the entertainment as I don't find it necessary on a cruise. Overall it was a disastrous cruise with excellent ports of call. I would never recommend CMV to anyone. Read Less
12 Helpful Votes
Sail Date: February 2018
We wanted a winter cruise to celebrate my 70th birthday. Having called into the co op travel agents in Lincoln ,this one was recommended to us by one of the cruise specialists.we couldn't have enjoyed it more! The staff on board were ... Read More
We wanted a winter cruise to celebrate my 70th birthday. Having called into the co op travel agents in Lincoln ,this one was recommended to us by one of the cruise specialists.we couldn't have enjoyed it more! The staff on board were all amazing and friendly- nothing too much trouble. I was ill a couple of days into the trip and needed to use the ships medical department. The treatment I got was first class and with a couple of days intensive treatment I was fit to enjoy the rest of the cruise. Food on board was delicious and plentiful and was presented in the first class restaurants as if in a top class hotel. There was a less formal restaurant but the food was excellent in there too. Entertainment was first class with terrific shows each night as well as many and varied day time activities. There was also a wide range on shore excursions ( not cheap as Norway is expensive) and we took advantage of a few of them which we thoroughly enjoyed. We made some good friends who we hope to cruise with again in the future with this line. Now, try as I might, I can't think of any negatives. There was an incident of burst pipes which I believe caused flooding to some areas but the staff worked so hard to sort the problem and did so quickly. I did overhear some guests complaining about various things but they all sounded quite trivial to me. I do feel that some folks complain for complaining X sake!! However, everyone is of course entitled to their opinion. We certainly enjoyed ourselves and would highly recommend cruise and maritime and the Magellan to anyone. Many thanks for a memorable trip. Read Less
11 Helpful Votes
Sail Date: February 2018
I only read the reviews for this ship just before we left for our holiday and there were quite a few bad ones. I was a little apprehensive but I needn’t have been because we had a really good experience! The ship was spotless, all the ... Read More
I only read the reviews for this ship just before we left for our holiday and there were quite a few bad ones. I was a little apprehensive but I needn’t have been because we had a really good experience! The ship was spotless, all the staff we encountered were absolutely brilliant - professional, friendly and couldn’t do enough for you. We loved the excursions we did and were lucky enough to see the Northern Lights from the ship every night that we were in the Arctic. We also saw whales off the side of the ship. Then there was the food which was just fabulous! The evening entertainment could have been a little more varied but having said that there were some good shows including a very funny impressionist, and the resident singing duo were great. There were a few problems with an air conditioning unit freezing and causing leaks while we were in the Arctic but the problem was well dealt with by the crew. All in all we thoroughly enjoyed our holiday and would use Cruise and Maritime again. Read Less
6 Helpful Votes
Sail Date: February 2018
We chose this cruise to see the Northern Lights in Norway Everything started off ok with embarkation and the cabin (6064) seemed ok and throughout the cruise the cabin attendant was very good. As the cruise went on our cabin became very ... Read More
We chose this cruise to see the Northern Lights in Norway Everything started off ok with embarkation and the cabin (6064) seemed ok and throughout the cruise the cabin attendant was very good. As the cruise went on our cabin became very noisy with creaking and banging coming from around the wardrobe area. The food we found to be very good for breakfast in the Waldorf and dinner in the Kensington was also very good,. We only used the buffet restaurant sometimes for lunch because as usual people sat at the tables after their breakfast not allowing others to sit down. This was very bad on sea days. We attended the Chefs Table which was paid extra. The food was very pretty and well presented but I think the chef had not heard of seasoning overall not worth the price paid almost £100.. We had the drinks package which if you like a drink is well worth paying for. The entertainment was very poor around the bars unless you like a violin and a piano ( very good at what they did) or a solo singer singing old songs no lively music until after 11 at night if at all. I believe that the cruise director was changed just before our cruise so changes may be made although speaking to the cruise director was very difficult as he always seemed to be in a rush with no time to talk. The shows at night were very good. Places visited were good and the trips we did were good Many people had coughs and colds at the end of the cruise including us. One person that we know of sadly died and as far as we were told there were cases of the dreaded winter virus on board. A lot of comments about Magellan suggest that the air conditioning is at fault to which we agree. Pneumonia on the new year cruise, chest infections on the Amazon cruise with illness on our trip. Announcments were bad throuhout the ship. It was impossible to understand the Captain when he announced something but announcements made by another person in German and Dutch were very clear. Having travelled on many cruises with other companies we feel that the comment "You get what you pay for " is not valid as we find in may cases it compares with other companies. Obviously if you book way ahead there are discounts. Would we go on the Magellan again answer no Read Less
17 Helpful Votes
Sail Date: January 2018
Cruise and Maritime Voyages (CMV) - MV Magellan - Amazon & West Indies (7th January 2018) We don’t facebook, twitter or other, but from time to time we do read ’trusted’ reviews - generally helpful if you read ‘between the ... Read More
Cruise and Maritime Voyages (CMV) - MV Magellan - Amazon & West Indies (7th January 2018) We don’t facebook, twitter or other, but from time to time we do read ’trusted’ reviews - generally helpful if you read ‘between the lines’ as there are always ‘be-moaners’! we hope we are not in that category and accept that we all have different opinions however we feel compelled to write this review to inform others of our experience aboard this ‘Cruise’ The Magellan is a bright, pleasantly laid out ship with many ‘nooks & crannies’ - regrettably few of which were of a size that could accommodate many of the ‘activities’ - the air conditioning in most of the public areas was very, if not too efficient - the show lounge seats were often damp from the condensation! - requiring the wearing of anoraks/blankets to keep warm! - a ‘severe’ ‘epidemic’ of coughs/wheezing swept through the ship resulting in many passengers having to receive oxygen and intra venous antibiotics! The Captain was Greek - his daily update to all passengers was both incoherent and incomprehensible - the same ‘address’ was given clearly and fluently in Dutch and German! the officers were of mixed nationality, bar staff were Ukrainian and the dining/galley/house staff of Asian origin - few of whom were able to understand the English language and engage in ‘useful’ communication - the staff were apathetic/leaderless (there were a few exceptions) officers ‘acknowledged’ problems if prompted but did ‘zilch’ to remedy them! - they would rather disappear! Transfer from Victoria Coach Station to Tilbury and embarkation were generally acceptable albeit the Coach was an hour late welcome on board and escort to cabin was pleasant as was the cabin/steward - it was a “guaranteed” inside cabin but was spacious, clean and tidy - regrettably it was directly below the galley! so a bit noisy, but that’s pot luck! Activities/Venue Entertainment were generally ‘weak’ and repetitive commencing, with what became traditional, a delay as various laptops/microphones and speakers were set up by the individual ‘artists’ - lack of management/preparation!!! - the ‘lectures’ by the Ships Excursion Manager was read from the Cruise Maritime brochure - usually ‘delivered’ in an engaging and interesting manner by someone with experience of the destination!! Variety Shows were generally well presented, albeit repetitive (accept difficult on an extended cruise) but having an opera singer as the lead, led to many a disastrous outcome and on occasion the orchestra or some of their number were the ‘act’ of the night - introduced by the Cruise Director but thereafter each introduction to a piece of music was pre-recorded! we leave you to work that one out! the Burns/Scottish night, which was planned, not impromptu, was an embarrassment - we were not the first Scots to walk out! we hate to think who the butcher was in Tilbury that ‘created’ the Haggis that was to be “Addressed” - it looked like a ball of chopped spam!!! Ports of Call/Excursions - departed late from Tilbury and Amsterdam, bad weather in the English Channel and Bay of Biscay - diverted to Vigo - bi-passed Lisbon - couldn’t see the logic - the ship was to provision there but had to be either sourced in Vigo or transferred from Lisbon - result - delay in departure from Vigo - less time in Madeira! - disappointed in missing Lisbon, loved Madeira then on to Cape Verde - rather uninteresting other than it had internet! five days at sea and we were in the Amazon - a great disappointment to many - a very wide brown river lacking in wildlife and little of interest - I think the ‘twitchers’ were devastated Santarem, Boca da Valeria (a “staged” village/compulsory ‘port of call’!), Manaus (ship excursion - Jungle Trek - ‘staged’ down to the pet tarantula! - oh dear!), Parintins, Alter do Chao (beach!), Icoaraci, for Belem (just another dirty city!) - sadly overall consensus was disappointment other than the Opera House in Manaus Tenders - the boarding system was acceptable - few crew handlers had experience - coming ‘alongside’ could be positively dangerous - loaded tenders were left to ‘wallow' in rough conditions! common sense/management of the situation could have saved much distress Ils du Salut (Tender) - at last something to see ashore - a pleasant change and some wildlife! Tobago - scheduled to be ‘alongside’ but some other cruise liner took our berth! leave you to work out why - were we not booked? had we not paid our port dues? pleasant/friendly port - we had the best every ‘meal’ since we joined the cruise in a small cafe - fresh panini with salami and salad - we ordered ‘seconds’ because it was so good! Bistro (likened to a ‘day centre by one of the Comedians) initially the food appeared appetising but was found to be ‘lacking’ - repetitive, uninteresting, undercooked/overcooked, dried out, lukewarm - redemption - the bread and butter pudding, but it was served at “tea time”!!!!! The Grill - lacked imagination - beef burgers! if that’s what you call them and hot dogs, chips, lettuce, sliced tomato and onion - every day!!!!! Dining Room - marginally better in that if you couldn’t see anything on the menu to inspire you, you could order grilled chicken/salmon or vegetable curry! Perhaps the chef had a very tight budget, a list of courses and accompaniments but wasn’t sure how to match them and if he had spent less time engaging in pleasantries and surveying his ‘magnificent’ buffets and more in the ‘service stations’ studying what was being returned from the tables he would have learnt a thing or two! there was never a tantalising smell of food? was most of the food precooked/frozen/chilled and re-heated prior to service? - not much cooking then!!! “Buffets under the Stars” - now that looked great - all set out in heated terrines - except there was no power on deck - OMG - result - cold food! full drinks package - only available to purchase on board within first 24 hours - could only be purchased for entirety of the cruise and if all occupants of a cabin subscribed to it - however it became apparent that this was still being promoted during the cruise as were additional beer, wine, coffee, packages??? house wines and cocktails ‘disappointed’ - we cancelled our drinks package within four hours of signing up! - to be fair there was no problem with this and we were only asked to pay for what we had consumed within that time *****lastly but not least and it has been mentioned in previous reviews - Level 4 has a constant ‘stench’ of sewage in both port and starboard corridors - this problem appears to be ongoing with no resolution - if we had been on this level we would have ‘jumped ship’ earlier (we flew home two weeks early from Barbados!) Conclusion: A general unhappy ship, disgruntled passengers, miserable staff and poorly managed the management either do not acknowledge the facts or know how to respond having said which, you only get what you pay for, most passengers were looking to get away from the British weather for six weeks and some obviously were enjoying the cruise including the food!!!! sadly the Amazon is not the ideal destination it is made out to be no malice, liable, slander, resentment, racism, derogatory intent - only fact as we saw it hope helpful? we have previously cruised aboard the Marco Polo (certainly 7/8 years ago) to St Petersburg and the Baltic and we gave it 5 Stars***** sadly, we will not be cruising with CMV again ps. please read Cruise Critic “Garigale” Dec 2017 - we’ve just read it - too late for us! but we concur Read Less
4 Helpful Votes
Sail Date: January 2018
Picked this for the itinerary and had thought that, if nothing else, we would have knowledgable lecturers onboard, and possibly..hopefully..a commentary as we sailed the Amazon. There was NOTHING. The English speaking port lecturer had ... Read More
Picked this for the itinerary and had thought that, if nothing else, we would have knowledgable lecturers onboard, and possibly..hopefully..a commentary as we sailed the Amazon. There was NOTHING. The English speaking port lecturer had never visited the Amazon and plagiarised all and sundry delivering her information in a very poor manner. The infection running through the ship was something else. Within a day of sailing people were coughing and spluttering all over the place. Several were "admitted" to the hospital where they received courses of antibiotics and nebulisers. This was still going on 5 weeks later. The view of many was that the air conditioning was more than likely to blame. Occasionally cutlery was pre wrapped to minimise contamination, but not often. 6 weeks onboard a ship where at least 50%, if not a lot more, were coughing all over you was just too much. The ship's doctor was treating it as an infection, but we didn't know what it was. Home 2 weeks now and I still have a cough!! Food was dire both in the restaurant and in the canteen self service. Staff were young Ukranian, pleasant enough with poor English. Officers were Greek and very visible around the ship. Don't know why it is marketed as an English company, as all medication given to passengers was in Greek and people had to be verbally told how to administer their medication.....I did not need to visit the medical dept. as lasted 4 weeks before succumbing to the "virus". Would definitely not rate this ship, and concur totally with previous reviewers of this cruise. Was amazed at how many single travellers there were.... in excess of 150 Read Less
7 Helpful Votes
Sail Date: January 2018
The itinerary for this cruise was very appealing - not many cruise ships sail up the Amazon, and the price was extremely attractive: 42 nights for under £2k (inside cabin), or around £2.5k (sea view). The boat is old, but having ... Read More
The itinerary for this cruise was very appealing - not many cruise ships sail up the Amazon, and the price was extremely attractive: 42 nights for under £2k (inside cabin), or around £2.5k (sea view). The boat is old, but having cruised on some of the biggest ships, I found that the Magellan is small enough that you soon get to know your fellow travellers, and many of the crew (who were generally very helpful and friendly). We had force 9 storms in the Bay of Biscay, and the ship pitched and rolled, but strangely enough very few people seemed to suffer drom sea sickness. I found the gentle movement of the boat in heavy seas quite relaxing! Unfortunately an earlier review draws attention to the problems with coughs and chest infections on this ship. We suffered the same problem. In fact we heard that 13 people died on this trip (unconfirmed, as the cruise companies naturally do not want this publicised), but we certainly saw hearses driving up to meet the ship in some ports, and enough rumours circulating around the ship to suggest the numbers were well into double figures. The medical centre seemed to be out of its depth and unable to cope - it is a private practice, so money seems to be the overriding motivation for them. We heard of passengers being lumbered with bills for thousands of pounds after their travel insurance companies declined their claim. It is interesting to note that the medical centre ran out of cough mixture after less then two weeks, and there is no on-board pharmacy, so buying even basic medication from them will result in extortionate charges being added to your onboard account. Entertainment was OK - we appreciate its difficult to do 42 consecutive shows on a limited budget. The entgertainers are very talented, and do their best. Lauren (Assistant Cruise Director) is particularly outstanding, and Tony (Cruise Director) did a great job of whipping up the entertainment, but he is now off to Australia to join the Columbus. There were some dodgy old-school stand-up comedians from the UK who should probably have retired years ago! Service in the restaurants was, I thought, outstanding. The food was a bit variable, but generally very adequate, with a good choice. The ship is kept very clean, so I think the infection problem is probably something to do with the ductwork - most people I met suffered coughs and sore throats, and I suspect germs are cirulating through the old piping. The on-board accounting system is outdated - posting an account under your door every two weeks, without even an envelope, is ludicrous. The staff at reception were sometimes a bit stroppy about dealing with errors (and there were a few.....). Cruising the Amazon was interesting, but at times a bit false. Boca da Valeria is a fake village where you will be greeted on arrival by scores of kids demanding money to take photographs of them posing with various animals. We saw a half dead catfish plonked on a table for all to see. Horrible. The 'indigineous tribespeople locals' (ha ha) will happily offer to take you up river to see where they really live for a fistful of dollars...... The rest of the itinerary was great, though the ship-bought excursions are very expensive, and you will do far better buying locally organised tours at the ports. But overall this ship has a good atmosphere, all the facilities you need and, if you stay healthy, you will have a great time. Read Less
10 Helpful Votes
Sail Date: January 2018
Just to counter the negative reviews from others. We chose this cruise because it went up the Amazon and it was being heavily advertised and discounted just prior to departure. We never actually thought we would cruise, and most of the ... Read More
Just to counter the negative reviews from others. We chose this cruise because it went up the Amazon and it was being heavily advertised and discounted just prior to departure. We never actually thought we would cruise, and most of the downsides I imagined were there, but there wasn't really anything I hadn't predicted, so the upsides more than made up for it. I want three things from a holiday. Destination, destination, destination. More seriously, destination, a clean bed and some food and drink. So, the places we went were amazing, we upgraded to a suite so the bed was amazing,and the food was really good. Downsides? There were some opinionated, rude people on the cruise who felt entitled to be treated better than everyone else. But I expected that and they weren't all like that. The entertainment was stuck in the 1970s. But I expected that and I wasn't really bothered. CMV didn't have an onboard naturalist so many people left feeling that they had not seen any wildlife, which was disappointing. Boca de Valeria was so false. The organised onshore excursions were horrible - look out the window, sorry we missed it, five minutes to take a photo then back on the bus, don't stop there, hurry up, and now lets spend ages in my brother's/Cousin's/friend's cafe. But then I expected that. Upsides. I went up the Amazon. I found a brilliant guide to take me to interesting places in Manaus. I loved Cabo Verde. I loved the Azores. Tobago was brilliant. Grenada was brilliant. St Lucia looked brilliant but I ran out of time. We travelled to all these amazing places and never had to repack our bags once. I'm doing it all again, but it will all be about the destinations, and what we make of it. Read Less
18 Helpful Votes
Sail Date: December 2017
We are seasoned cruisers but never with Cruise and Maritime, so my partner and I along with 2 of our friends booked the Cape Verde Christmas and New Year cruise hoping for some winter sun which we got... Embarcation: this was ok, we ... Read More
We are seasoned cruisers but never with Cruise and Maritime, so my partner and I along with 2 of our friends booked the Cape Verde Christmas and New Year cruise hoping for some winter sun which we got... Embarcation: this was ok, we had our Embarcation time sent to us with the tickets and final cruise information, once out of our taxi at Tilbury, porters quickly and efficiently took our cases from us, we went inside the terminal and were shown the end of a long queue to check in...this moved however, quickly and we were checked in with no problems, we also booked our drinks package, which I must add was very good value at £17 per person per day...we certainly had our money's worth there. We boarded the ship where a member of staff showed us to our cabin 6143, the cabin was clean and spacious enough with plenty of storage, bathroom with toilet, basin and shower (no bath) which was also clean, towels were replaced each day, we had a large double bed, (which were two singles pushed together) but were surprisingly comfortable, the bed linen although clean had seen better days and had holes in the sheets and duvet cover. We had tea and coffe facilities, which I understand was not enjoyed by the lower decks?? The TV lost its signal most of the times. Wifi was available at a charge but you could never get on it. Our cabin steward Nyoman was very friendly and quickly had our luggage installed in our cabin and offered to bring me more coat hangers which I appreciated...the wardrobe space was adequate. Meals: We were on the 5-45pm sitting in the Waldorf Restaurant, and had a table just for the four of us, our waiters were friendly, funny and efficient in all aspects. The menu choices were good and the quality of food was very good, we also breakfasted in the Waldorf where a buffet was prepared where you helped yourself, lunch however, was a different story, this was a buffet selection in the Raffles bistro on deck 10, there was plenty of food choice but trying to get a table and chair was like finding a needle in a haystack!! It was also set out like a canteen, you could eat dinner up there, however, one side of it was sectioned off for the Indian cuisine which you paid extra for, making less tables and chairs available, my partner and I did not use the dinner service up there. Public rooms: Taveners Pub, comfortable chairs, and pleasant surroundings, Sinatras Bar also had comfortable seating and a pianist playing most nights. A small casino with a few slot machines, 2 small card tables and 1 small roulette table. Then we had the Captains bar with a very small dance floor, the seats had seen better days, beading coming away from the chairs and dirty sofas with holes in the bottom foot boards. The Theatre was set on two floors which was very spacious, however, the entertainment was not so good. We had 3 comedians, 1 quite funny, 1 not so funny and 1 downright awful...the dance shows were ok, some were better than others, then there were the singers....1 male vocalist we did not like at all he just shouted his songs out...The Cruise Director however, introduced them as if they were the best west end stars...which I assure you they were not!! Entertainment on sea days was awful. Quizzes which are fine but only if you could understand the questions, they were often done by one of the singers who were either from Eastern Europe or further afield and you could not understand their accent, there was only 1 English singer who we could understand....there were what we called children's games, ie: throwing bean bags in a bucket, thowing bean bags at tins to knock them over, and throwing little wooden horseshoes over sticks, there was a professional dance couple who tried to teach some dances, however the dance floor was so small we gave that up after the first 5 mins of the first dance lesson, there were some lectures that took place in the theatre, which were on planets and solar system, entertainers of the 50's 60's ect, also talks on Spanish recipies and Portuguese cooking, None of which we attended as we did not find them to our taste, All in all, I think the entertainment should be seriously looked at, as it stands it's abismal, there were long gaps in between the activities and nothing seemed to be consistent, there were some social dancers like ourselves among the passengers who could have been catered for, but no..nothing, and this is the first cruise ship we have been on that did not offer this activity, it would have been nice to have had an afternoon social dance. There was plenty of free time in the day for this. We found that after a shaky start from the bar staff, lack of service, they stepped up and upped their game. Most of the staff were friendly and courteous, however, we did have a problem, the reception staff gave the impression that they could not be bothered with sorting it, which in fact was not sorted, until we reached home and sorted it ourselves. We liked most of the countries we visited but unfortunately not the Cape Verde islands they took us to...very 3rd world we felt very intimidated especially when the local policeman told us to walk on one side of the road for our own personal safety..we thought that 3 days at sea to get there was a waste and then the 1 day back to Tenerife. I know there are lovely places in Cape Verde but not these two places Mindello and Praia..in Mindello we saw males urinating at the side of the road up the rocks, we were followed by beggars, I know that these ports rely on visiting cruise ships and the tourist trade, but they have got to make it feel and look safer. We were disappointed on New Years Eve, it was spent at sea on deck as we were traveling to Lanzarotte, and we were freezing in our formal attire, we had been in the day at Gran Canaria where it was lovely and warm, and thought how nice it would have been to see some fireworks coming from the town as we welcomed 2018 from the deck. Disembarkation: this was relatively painless, our suitcases were collected before midnight the night before, we had the disembarkation time left in the cabin a couple of days before, we had to vacate the cabin by 7-30am, had breakfast and joined the rest of the passengers to disembark, we were lucky and did not have to wait to long, our allocated time was 9-40am..once we had disembarked we found our luggage in our coloured area in no time, however 1 case had been slightly damaged, and my partners suit carrier had been put down in a puddle of water and had mud splashes all over the front. Outside the terminal we were shown to a taxi which took us to where our car was parked. FOR: Good food, quality of food and choice. Friendly cabin Steward and waiters, adequate cabin. Plenty of sun loungers on the sun decks. Drinks package. AGAINST: lack of good entertainment and no organisation of the entertainment, especially on sea days. No TV signal most of the time, WiFi was available at a price but you could never get on it. Lack of information and directions of how to get to main areas of ports visited for people not going on the expensive shore excursions. Not enough seats in Raffles Bistro for lunch, unhelpful staff on reception. Some areas of the ship need urgently updating. I must point out that we do not need constant entertaining, but like to watch and participate in good entertainment which this ship did not provide. This was our first cruise on Cruise and Maritime Maggellan and I am sorry to say it will be our last. Read Less
11 Helpful Votes
Sail Date: December 2017
Having cruised numerous times but never with Cruise and Maritime, we decided to try the overnight Christmas party night. The embarkation from Tilbury was excellent and quick. The cabin was standard and clean. The food and service in the ... Read More
Having cruised numerous times but never with Cruise and Maritime, we decided to try the overnight Christmas party night. The embarkation from Tilbury was excellent and quick. The cabin was standard and clean. The food and service in the restaurant was good. However, our reason for writing this review is as a warning to other passengers. The following morning we left our luggage in the designated area manned by 2 CMV staff and were given a ticket with our cabin number on. We left our luggage there whilst eating our breakfast. Upon our return, approx. one hour later, our suit carrier containing our clothes from the night before was nowhere to be found. We reported it straight away to Reception, who were not really interested and told us it happens all the time. The Head of Housekeeping came to speak to us and told us that he would sort it out but didn't come back. We were kept waiting at Reception for 45 mins and largely ignored during that time. In the end we demanded a claim form, which somebody duly appeared with. Our contact details were taken and despite contacting Head Office twice now we have been told that it is not the responsibility of Cruise and Maritime, even though it was an area manned by their staff and with no warning sign to passengers stating that they accept no responsibility for loss or damage. As far as CMV are concerned the matter is closed and we on the other hand have lost £400 worth of clothes! The cruise line itself is let down by extremely poor customer aftercare. Read Less
22 Helpful Votes
Sail Date: December 2017
Now this was an extremely memorable cruise for all the wrong reasons. I am in fact lucky to be alive I feel after spending three weeks on board over Christmas 2017 on a trip to Cape Verde and up through the Canary Islands, Tenerife and ... Read More
Now this was an extremely memorable cruise for all the wrong reasons. I am in fact lucky to be alive I feel after spending three weeks on board over Christmas 2017 on a trip to Cape Verde and up through the Canary Islands, Tenerife and Madeira. These were all places I was keen to visit and me and my elderly mother of 88 flew to London from Australia to join this cruise. We are not cruise novices at all. In fact I have been on all the major cruise lines and before this I only had cause to whinge about the most mundane things. From the get go we were not impressed with the Magellan but I became increasingly alarmed as more and more people succumbed to an horrific form of pneumonia. Apparently there were dozens of people lying around on drips in the ship's hospital. Out of our table of 7 people, 4 became incredibly ill and I assume it was rampant through the air conditioning system which was turned too high. I just sadly waited my turn and then it hit me too, but fortunately after we'd seen Madeira so I only missed Porto. However I have never been sick on a cruise ship and now I associate the Magellan with death and destruction. I was so glad I had the foresight to bring some penicillin along just in case. I had no idea that ships could be riddled with lung infections. I always thought it was gastric infections. But I never heard of one person suffering from a gastric infection on this ship at least. I didn't go to the hospital but I instead became a prisoner in the cabin which was undoubtedly just as bad only cheaper! I couldn't sleep because if I laid on my side I could hear all the fluid whooshing around in my chest and I coughed and coughed all day and night. And along with the other awful ship noises (this ship is incredibly noisy and I kept thinking someone was knocking on my cabin door when there was in fact no one there) I heard lots of other people hacking away in their cabins too.. I am grateful that it was me who got the pneumonia and not my 88 year old mother as that would have been the end of her. However, she does have wonky legs and I would at a guess say that these old ships have not such good stability as it rocked and rolled a hell of a lot. Well the ship became so buffeted by the seas that my mother fell over in the cabin twice and hurt herself badly. I heard that people were continually falling down stairs etc and on the last day at sea someone was airlifted off after a fall. I totally blame the instability of the ship for that. The cruise itself, was a total nightmare. I hadn't done any sort of research prior because I had some sort of insane hope that cruise lines were all more or less the same. Well they are not. This bunch CMV buy up out dated cruise ships and then send them out to work for them. The cruise ship we were on was built in 1985 and used to belong to Celebrity. When they turfed it, this company took it over and now they run cruises all over the world in it. They had lousy entertainment. They had a couple of comedians, and their dance troop, while all excellent dancers, came from the Ukraine. (cheap labour). That was the sum total of the entertainment. They had dug up a guest lecturer on astronomy who was big on knowledge but not a good presenter. They showed one movie in the movie theatre on the second day and then not another one for a week, and from then on they seemed to make sure we were all on excursions when they showed the next movies. And you'd think that maybe there could be some solace by watching TV in our rooms. But they never got any reception and if they did, they had organised to have the most horrible channels as I guess they didn't pay for them in exchange for showing advertisements. One station was called 'men's movies' and showed all the 1950 cowboy style movies. They seemed to have two channels running 'The Chase' but mostly there was no signal. They had a station which seemed to show an awful lot of Babylon 5 which was a series from the early 1980s and then there was the channel that showed Pawn Stars, Storage Wars, Car rebuilds....obviously because it's free for them. There was no channel that showed movies that normal people want to see. Even a crime channel would have been better than those! And the food. Oh yes. It is almost impossible to find much to compliment there. Normal cruise ships always have a German, Austrian or Swiss Executive chef. Seems that they are the only ones who know how to run a kitchen. The staff on this nightmare ship were ALL Indians. The normal cut for Atlantic salmon is in a cutlet and with the grain. This looks good and keeps the flesh moist. That's even how they sell it in the fish shop. But this ship had invented a new cut. They cut the salmon like a slice of ham and across the grain so that they could no doubt get more from the entire fish. When I ordered it I could not believe my eyes and of course it was totally dry and inedible. On the first day I went to afternoon tea and I took what was supposed to be a 'roast beef' sandwich. I took one bite and nearly vomited. It seemed to be full of foamy stuff. I looked inside and I guess the best description of the mess was that it was cat's food in a frothy mix. Totally repulsive. And their cakes were just a classic. They seemed to think that all cakes are the same - ie with a thin sponge layer, topped with an inch of cream and then topped with another sponge layer and more cream. This was their recipe for Tiramisu, Black Forest Cake and dozens of other cakes. In fact they had a chocolate buffet one day which sounds good but was just like that. Every cake was decorated differently but they were all exactly the same inside. And on the first day I ordered Eggs Benedict and nearly fainted when I saw what came. It was horrible. Slices of white bread topped with hard poached eggs. Apparently most people returned them to the kitchen saying they were an abomination and that gave them a week to learn the real recipe as they served Eggs Benedict every Monday. So I knew it was safe to order Eggs Benedict the following Monday and I was right as they now were on a proper bun and lightly poached and with Béarnaise Sauce. As for the bread on the tables....all ships I've been on had seed buns of different styles and shapes in a basket at night. This ship had those white round rolls you buy in supermarkets. The staff for the most part were surly.. There were a few bright sparks amongst them but they were for the most part a sour and dour lot. In fact one morning in the breakfast restaurant I came in and plonked at the same table as my mother. A most officious woman ordered me to get up and join the table that was being filled by them at that moment. When I refused to move, she sternly told me to get up and go to where she was ordering me. They seem to be robotic with no common sense whatsoever. You might also meet some most unusual passengers on this cruise ship. You have been warned! The Magellan is now on its way to the Amazon and I don't have to use my crystal ball to know that the sick bay is already full of people with pneumonia as it would take a cleansing team from every hospital on earth to get the germs out of their air conditioning system. But hey! Microbes have a right to live too. Maybe the ship is owned by Jains! Read Less
6 Helpful Votes
Sail Date: December 2017
The cruise had an appealing itinerary together with the opportunity for Christmas in a warmer climate. The cost was at the lower end. I believe we had value for money. The Magellan visited Amsterdam, Vigo, Lisbon, Cape Verde, Tenerife, ... Read More
The cruise had an appealing itinerary together with the opportunity for Christmas in a warmer climate. The cost was at the lower end. I believe we had value for money. The Magellan visited Amsterdam, Vigo, Lisbon, Cape Verde, Tenerife, Gran Canaria, Lanzarote, Madeira and, Leixoes (for Porto). We were allocated cabin 5078, adjacent to reception. It was quiet and in mid ships comfortable. In fact although there were up to 6m swells, the ship was reasonably stable. We dined in the Waldorf restaurant at the early sitting 5:45. We found the food good and the service friendly and quick. We had always finished the 5 course meal by 7,00. The waiters were friendly and always willing to help if needed. Even when fruit was not available for dessert, he was able to produce some. The shows in the evening were of a variable standard. 3 comedy acts were mediocre. The musical shows of dancers and vocalists were generally good although we disliked one of the vocalists. The daytime activities were unappealing. The lectures were either about astronomy or 50s singers. Although there was a bridge room there was nothing organised and so we managed it ourselves. There were not even enough cards available and I had to purchase some from the shop. The service was generally good. Occasionally it took some time to order and receive drinks in the evening and at shows. The ports were mostly excellent. The biggest disappointment was Cape Verde. Really not worth the 4 sea days there and back. Our biggest disappointment was the port information (mostly limited to the shore excursions) and the shore excursions on offer were unappealing and looked poor value. We did similar things ourselves at much lower cost. We were fortunate with the weather and the Christmas and New Year celebrations were good. Free wine and bubbly were supplied. Read Less
5 Helpful Votes
Sail Date: December 2017
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots ... Read More
We were looking for a cruise around X'mas time and the New Year, so the cmv Magellan to Madeira Cape Verdes Canary Iles seemed OK. We embarked in Amsterdam and soon found out that the average age of the passengers was about 80.Lots of wheel chairs, electric scoot mobiles with beep sound signals etc. The cabin was OK and the steward was exellent. Only the airco smell in the cabin was like a smokers room that lasted for 22 days. The ship is old and very unstable it rolls fiercely in waves of only 3- 4 m. Lots of old passengers fell of stairs and in cabins. The hospital and the Servian female doctor was very busy with all the coughing guests. The pneumonia germs were spread throughout the ship by the apparently not well filtered or sanitary cleaned airco air. Twice a rescue helicopter had to collect sick passengers. The kitchen chef was Indian as well as most of the cooks. The soup was every day the same only a different name and colour. At breakfast the bacon was dried out because it was baked in the middle of the night. The entertainment girls and boys came from the former East block . The quality was below the standard one would like to experience on a X'mas cruise. The excursions were acceptable except for the waiting time for diasbled passengers that were coming while they could hardly walk up a stair. The final bill showed a creditcard charge of GBP 141 for payment of an amount of GBP 1690 , a small charge for paying by credit card we would accept but this is robbery. In short we do not recommend this ship or cruise line.Our experience with the HAL is much better. Read Less
6 Helpful Votes
Sail Date: December 2017
I chose this cruise as a Christmas present for my husband and thought it was a bargain as it was advertised as "buy one get one free", if this had been the case I would have been very disappointed as it was not worth the money I ... Read More
I chose this cruise as a Christmas present for my husband and thought it was a bargain as it was advertised as "buy one get one free", if this had been the case I would have been very disappointed as it was not worth the money I paid let alone twice the price. The embarkation/disembarkation procedures were ridiculous with lots of being told to take a seat and wait. The cabin was clean and comfortable but way too hot even after the temperature control was fixed. The crew were pleasant and helpful. The real low point was the food, we were given a card on the first night telling us which restaurant we were to eat in and what time, we were seated at a table with 4 strangers (although they were very nice people and other diners frowned and tutted at us for laughing), but the food was awful and we were rushed from one course to the next without time for breath. The following night we chose to eat at the buffet which was even worse. The breakfast buffet was dreadful, although there was plenty of choice, there is no place for mayonnaise in scrambled egg! Read Less
2 Helpful Votes
Sail Date: December 2017
Lets start with with the good. The shower was hot, the bed was comfortable and the food was generally good at dinner. The Christmas and New Years dinners were excellent with wine included. This "good" was short - now lets start ... Read More
Lets start with with the good. The shower was hot, the bed was comfortable and the food was generally good at dinner. The Christmas and New Years dinners were excellent with wine included. This "good" was short - now lets start with the bad. We were on the fifth deck,on the wall above our head was a folded bunk bed which stuck out far enough to knock our heads as we sat up in bed. another bunk bed was on the far wall. The air con.control was on the ceiling and did not work.The small TV was up high in a corner, but no problem, no channels were available except for a couple of days. The worst complaint was water running down our window in the morning, so badly towels had to be placed under to catch to water. After a few days we were moved -no bunk beds. We dined in the Kensington Restaurant,the food was good but badly presented with spills on the edge of the plates.The waiters were not trained, on our second evening our waiter could not be bothered to give any fresh knives and forks at our table so he so he just left the dirty ones on plates and told us to use them again! The next evening he was replaced with an excellent waiter (should be with the "good" list). Lunch was poor with a feeling it was using some leftovers from dinner, poor selection and frequently cold. Breakfast was fine but not the smoked haddock,like cardboard in colour and texture. Raffles,the self service buffet, is a disgrace. Very poor selection, food cold and waiters completely disinterested who spoke little English.many times nowhere to sit.I asked for a mint tea, the waiter picked up a tea bag with his hands dropped in a cup and passed it to me. when I questioned if this was mint he removed the bag sniffed it and then returned if to the cup! I found my own tea. The ship is very old and it shows. The heating did not always work and it was very cold. During bad weather it handled badly,very noisey with bangs squeaks night and day and the ship did rock and roll in any bad seas. Lack of seating in all public areas. The card room ran out of cards.The theatre was comfortable but always cold. Two lecturers one knew his subject but no talker, the second just read from notes. The entertainment was the worst I have experienced, I would say end of the pier stuff but this would be an insult to any pier. This was a budget cruise and is not for anyone who has cruised on a better line (any other line) This is certainly not for anyone with walking problems as they were not considered in any way. At two ports the gangways,up to the fifth deck, were so steep if was like climbing a mountain. Read Less
6 Helpful Votes
Sail Date: October 2017
I chose this cruise as it had good iteniary. At Honinsvag the ship could not disembark customers as the tidal height had been miscalculated and the exit from the ship could not be used, we had to wait two hours while steps were erected ... Read More
I chose this cruise as it had good iteniary. At Honinsvag the ship could not disembark customers as the tidal height had been miscalculated and the exit from the ship could not be used, we had to wait two hours while steps were erected from a lorry resulting a lot of unhappy people waiting to disembark, when the steps were in place further problems arisen when they were very steep and the elderly found it very difficult to negotiate. At Alta the passengers had to duck down very low at there return to the ship to board. one man said his wife had to crawl ( but I did not witness this). The food in the buffet was pretty average, the main dining rooms gave exceptionally small portions (one tip is to ask for extra steamed veg from the small print at the bottom of the menu page) the food quality was poor. Two consecutive sea days were boring as there was very poor entertainment and not much else. The decks were not opened early enough in the morning for a stroll around having been taped off for the previous storms. The deck crew (engineering)seemed to be quite unfriendly. Sea days had nowhere to sit in the buffet - I took my food to my room. The Captain was changed after the first stairway cock up but I am not sure if this was anything to do with it ! In rough seas we were forbidden to use the lifts. In the health spa the sauna did not work properly we had to keep asking for it to be reset, the door on the steam room was plastic and had warped it also had a bolt on the outside to keep it closed ! the showers were cold only. The cabin water was over treated with chemical and tasted foul. Disembarking was badly organised they changed the exit door leading to chaos and a slow disembark. Read Less
11 Helpful Votes
Sail Date: October 2017
We chose this cruise following some research and wished to see the Northern Lights from the ocean as opposed to land, would have been better to have viewed from the land again. The Magellan and CMV are best avoided until they can ... Read More
We chose this cruise following some research and wished to see the Northern Lights from the ocean as opposed to land, would have been better to have viewed from the land again. The Magellan and CMV are best avoided until they can organise this type of cruise, and they are fortunate enough to have a great team of staff, awful management though. It seemed as though 30% of our time was spent in queues, embarkation was poor with the car park located a distance away opposite Tilbury railway station with a bus pick up service, then when e returned to join the queue a rather excessive delay with the ubiquitous photographer awaiting us. Located the cabin and eventually our luggage arrived, in two separate lots, cabin was very hot and chambermaid showed us how to turn down the heating, a card informed us of our table number and dining time. Disembarkation was a further exercise in the sport of queuing as the cards and machines were incompatible with the delays unacceptable and not user friendly for wheelchair users. Breakfast in our appointed restaurant closed at 9 am so a lie in meant joining hundreds in the Bistro, Raffles, no seating nor mugs available in this area. We landed at Ports where due to it being a Sunday all was closed, the Captain, changed mid cruise, decided to miss Trondheim as he was running late and there was a sea swell, so we proceeded to a small village after two days at sea, yet another closed village. We were on Holiday. The cruise director mentioned that Bergen had a lovely farmers market and a fish market, but couldn’t be bothered to find out if was actually going to be there or open! Have a visit to the Cathedral for £29 leaving for a 20 minute drive at 10:00 to find the Cathedral wasn’t open until 15:00 a phone call or a peek at the web site would have given this information. We paid extra for a window, this was then boarded up, for safety reasons! In spite of leaving Bergen early, following a delayed arrival, he missed the Pilot at 3 am resulting in a 8 hour delay, up at 6 am on this morning and no announcements about the delay until almost 9 am prior to an announcement and that we could now remain in our cabins until 15:00, in fairness lunch was provided. We would never consider this company again Read Less
12 Helpful Votes
Sail Date: October 2017
We have just returned from a 6 day cruise on board the Magellan. When we arrived, we found the staff really helpful and friendly and within 20 minutes of checking in, we were on board the ship. We had a Seaview cabin on the 7th deck, which ... Read More
We have just returned from a 6 day cruise on board the Magellan. When we arrived, we found the staff really helpful and friendly and within 20 minutes of checking in, we were on board the ship. We had a Seaview cabin on the 7th deck, which was more than adequate for our needs. The walk in shower was a good size and the bed comfortable. The cabin steward was excellent, keeping our room clean and provided guidance and assistance throughout the cruise. We found all of the restaurants clean and well presented, with a good and ample selection of food. Our evening meal was in the Kensington. Due to health problems, I am often restricted with what I can eat. Maryo was so helpful each day ensuring that my diet was catered for. Something I really appreciated as he didn't make me feel a nuisance. All in all we found the whole experience on board a pleasure and we would definitely recommend the holiday to others. We have already booked for 13 of our friends to join us on board for a Christmas overnight stay. Read Less
7 Helpful Votes
Sail Date: October 2017
we wanted to try and see the northern lights at the northern tip of europe. The Magellans itinerary ticked all the boxes for us. We did indeed see the lights both from a shore excursion and from the ship's deck. it is a bucket list ... Read More
we wanted to try and see the northern lights at the northern tip of europe. The Magellans itinerary ticked all the boxes for us. We did indeed see the lights both from a shore excursion and from the ship's deck. it is a bucket list experience and were glad we did it. The service was excellent - staff worked really hard to make the experience enjoyable. nothing was too much trouble for them. The food was good although a little predictable, but choice in the bistro was somewhat limited. Seating in the Raffles area is limited and resulted in several long waits for a table. i don't know how they could improve this as there didn't seem any available room to fit in extra tables. The entertainment was good by both dancers and guests. The shore excursions were well managed and the guides were really well informed. All in all we enjoyed the cruise and would travel with CMV again. Read Less
7 Helpful Votes
Sail Date: October 2017
We have recently returned from CMV's cruise of European cities. The ship looked inviting with attractive public rooms and a clean cabin with ample storage space. Unfortunately the cabin and public rooms were very cold with cold air ... Read More
We have recently returned from CMV's cruise of European cities. The ship looked inviting with attractive public rooms and a clean cabin with ample storage space. Unfortunately the cabin and public rooms were very cold with cold air conditioning blasting out in October in the North Sea! Complaints from many of the passengers brought about no noticeable improvement or explanation. The corridors seemed to be heated but nowhere else. So I would definitely not recommend this for any winter cruises. Another issue with the ship was the food. Although the breakfasts were quite good the main courses of lunch and dinner were generally poor and often garnished with a highly unpleasant gravy or sauce that tasted as if it came from a packet. Desserts were unimaginative and unappetising. While I am aware that this was a budget priced cruise it was disappointing. It seems standards have slipped since we first went on a CMV cruise five years ago. Perhaps the management should be less absorbed with expanding their portfolio and more with improving standards on their existing ships. The service in the dining room was very good, also the cabin steward. Service in the bars was perfunctory and joyless. The entertainment in the show lounge was very good. Arrangements at the ports of call were efficient, however this was cancelled out by the complete chaos and ineptitude of the arrangements at Tilbury, particularly in regard to shuttling passengers to the car parks. All in all it was not an experience to encourage a repeat cruise on this ship Read Less
7 Helpful Votes
Sail Date: October 2017
The date of sailing and port suited my family and myself. Slight hickup on boarding. Cabin was comfortable. Could be better with a kettle in the room. Dining room was remarkable. Staff were pleasant,friendly, professional and only willing ... Read More
The date of sailing and port suited my family and myself. Slight hickup on boarding. Cabin was comfortable. Could be better with a kettle in the room. Dining room was remarkable. Staff were pleasant,friendly, professional and only willing to help. We had a cold and they willingly provided honey and lemon at dinner.All the meals were of a high quality and most tasty and flavoursome. We had the best lamb curry which was prepared by the executive chef. On the whole, we had a wonderful time and will travel on the ship again.We tried to have meals in the restuarants as it helped to save time finding a table. Choice of meals were wide ranging and special diets were catered for. Entertainment was adequate during the day and evening shows were wonderful. Exiting the ship was made simple by friendly staff and there was a shuttle bus provided for one of the cities visied. All the cities were wonderful, as well as the trip. Read Less
8 Helpful Votes
Sail Date: September 2017
I chose this cruise for a Birthday Retirement present for my husband The Good: Excellent food, entertainment, friendliness and hardworking staff were amazing The Bad: Music that did not suit the age group of the people on board as ... Read More
I chose this cruise for a Birthday Retirement present for my husband The Good: Excellent food, entertainment, friendliness and hardworking staff were amazing The Bad: Music that did not suit the age group of the people on board as most were over 55 The Ugly: My husband died in July before he could have his holiday. When I rang in CMV to change the booking name to that of my sister-in-law (my husbands sister) I was told they would be charging me £232.50 as no matter how unfortunate the circumstances it is their policy to charge 25% of the holiday for this. CMV obviously lack compassion and are completely heartless. Although both my sister-in-law and myself enjoyed the cruise immensely I still feel robbed by CMV many other cruise lines do not charge to change booking names. I would have been happy to have paid an administration fee but I actually feel that they ripped me off while I was mourning the death of my husband. Read Less
7 Helpful Votes
Sail Date: September 2017
Was a bit surprised at some of the reviews for the Magellan cruise to the fjords. We were cruise virgins so did not know what to expect but must say we are well pleased with our experience. Surprised at some of the moans ie. no ... Read More
Was a bit surprised at some of the reviews for the Magellan cruise to the fjords. We were cruise virgins so did not know what to expect but must say we are well pleased with our experience. Surprised at some of the moans ie. no orange juice after breakfast - you could always get that from the bars if needed. No kettles in cabins - excellent idea for health and safety as tea and coffee stations available 24 hours around the ship. Does it hurt to walk a few steps for your morning cuppa???? The lifeboat drill has to be done and although tired from our travels to the ship hubby and I still managed to get a laugh out of this very important exercise. Whilst yes, we are on holiday I think it doesn't hurt to step into the shoes of the crew who we think did an excellent job catering for everyone with cheery smiles and a can do attitude. As for worrying about the older and less mobile passengers from where I was standing (excuse the expression) they seemed to cope very well. Most of them I would think were cruise veterans and knew the score anyway. All in all - very good value and we are looking forward to booking our next cruise. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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