3 Helpful Votes
Sail Date: September 2015
Reaching Tilbury was not easy. The M25, the Dartford Crossing and roadworks on the A13 and approach to Tilbury. We arrived at the London Cruise Terminal around 14:00 hrs on Friday 18 September. Our allocated arrival slot was 15:30 hrs ... Read More
Reaching Tilbury was not easy. The M25, the Dartford Crossing and roadworks on the A13 and approach to Tilbury. We arrived at the London Cruise Terminal around 14:00 hrs on Friday 18 September. Our allocated arrival slot was 15:30 hrs but we arrived early as we had allowed for traffic problems on the M25, the Dartford Crossing and on the A13. We were directed to a short term parking space where I dropped off my wife (on crutches) and her sister whom I then escorted to the embarkation lounge. This lounge was packed and we only found two spare seats after seeking the help of a member of the reception team. (At the time of booking, I had requested assistance for my wife.) I then had to get our luggage from the car to the embarkation lounge. Again, I had to seek assistance which was provided. The luggage was deposited alongside my wife and her sister. I then had to get my car to the long term car park. This proved to be a major logistical exercise as my car was, by then, boxed in by a coach. There was no evidence of any traffic marshals (except for one man at the entrance gate) and vehicles were moving in all directions. I eventually manoeuvred my car out of the park narrowly avoiding collision with other vehicles and pedestrians. A traffic scrum – absolute chaos. I then navigated to the long term car park where I encountered a massive queue. Again, no evidence of any car park management and it took about 30 minutes to finally get parked. I then had to wait another 20 minutes or so to get a shuttle coach back to the terminal where I finally arrived at 15:30 hrs. Queued and waited around for for the best part of two hours before finally arriving in our cabin. On the ship, we experienced queues for the lifts and the restaurants - and normally had much difficulty in finding seats with a sea view in the lounges. Far too crowded! I joined 2 excursions. Beautiful scenery and sightseeing venues - only spoilt by queues and crowds. Despite the fact that I requested wheelchair assistance in advance of the final disembarkation procedure, I still had to contact the Reception Desk to effect the necessary arrangements. Finally, there was no area where my wife and her sister could wait while I collected the car from the long term car park. They had to wait outside the terminal building - in the cold. I should point out that the waiting and cabin staff were, in our opinion, attentive, courteous and efficient. The above record of events should in no way distract from their excellent service. As the result of this experience with CMV, never again! Read Less
1 Helpful Vote
Sail Date: September 2015
Advertised as a £1700 cruise for 1/2 price. However is was a terrible cruise no minus amount of money was worth it. The staff & C &M were awfully rude and full of their own importance. It's taken them appx 1 year to respond ... Read More
Advertised as a £1700 cruise for 1/2 price. However is was a terrible cruise no minus amount of money was worth it. The staff & C &M were awfully rude and full of their own importance. It's taken them appx 1 year to respond to the complaints I made. The food was "awful" during the day. Thank God for the talents of the evening chefs it made the trip bearable as did the people we met on the cruise, but we all had the opinion "AWFUL" Then the cheeky people when I asked to be removed from their data base didn't even say "I'm sorry you had a bad experience" When I complained of the spell of diesel in our jailcell they responded it was only whilst the ship or tugboat was in anchor...they were wrong they weren't the ones suffering, they weren't entitled to an opinion until they lived as we did for 11 days. It used to be an old Russian cruiser ship, it still has all the charm of the gulag Read Less
2 Helpful Votes
Sail Date: September 2015
What a disaster, my husband booked as a surprise through groupon who had a deal, buy one get one free. 2 days after taking his money, sending a receipt and a confirmation email with sailing details and giving me the gift, groupon sent ... Read More
What a disaster, my husband booked as a surprise through groupon who had a deal, buy one get one free. 2 days after taking his money, sending a receipt and a confirmation email with sailing details and giving me the gift, groupon sent him an email saying that the shipping company had overbooked so cancelled our booking. He contacted them explaining it was a surprise gift etc, they refused to do anything to help. They said they had availability on other dates but he would have to pay full price as the offer doesn't apply and there were no offers expected to be available any time soon, as he had given me the gift he decided he would book directly with them. He had booked in our married name, as we are newly married I had not changed the name on my passport, he contacted customer services. If you think Ryanair are bad these guys steal the show, they wanted £92 to change the name of my ticket to my maiden name. After some discussion they eventually agreed to charge "only £50", of course we had to pay this or not sail, within 5 minuets they emailed the new ticket through. Not a bad wage, £10 a minuet. A big attraction of this ship was it has 3 jacuzzi's and 2 swimming pools, unfortunately the first 2 days the hot tubs were out of order, day 3 one hot tub was working and a ship full of people wanting a turn. Both pools were appalling, they water was filthy and freezing, not one person on the ship would brave a swim. Day one we docked in Amsterdam, because of technical difficulties (they couldn't fit the ramp from ship to shore) we were not able to leave the boat until 11.45am instead of 9am. Corridors and stairwells were packed, people were getting irate and there was very little information being shared with passengers. Many excursions were cancelled, as a "means of compensation" everyone was offered either a glass of wine or a soft drink .... Staff were not unpleasant, however, many were Inexperienced and all were exhausted and clearly unhappy. Entertainment was the worst you could imagine with the exception of a very talented violinist. Photos were constantly being taken and sold for £10 each photo The assistant captain failed to make dinner appointment without any reasons given to his guests, this left his guests very disappointed as much effort is made to sit at 'Captains Table'. The food at dinner was generally reasonable though no food was available in the evening as advertised and seating was chaotic. Breakfast was not great at all though plenty of it. As soon as you finished your meal, or nearly finished on occasions, the waiters would snatch your plate away. My husband had been served his pudding as I was being served my main on one occasion. An elderly couple went on an excursion, they were 3 minuets late returning back to their coach and were left stranded in the pouring rain, they had to get a taxi back to the ship. There were several hen and stag groups, we felt the evening disco was like a singles club. We found that we paid double and sometimes 3 times more than any other passenger we met, of the many people we met we spoke to only one who said they would maybe give this company another chance. Read Less
1 Helpful Vote
Sail Date: September 2015
This was our first cruise with CMV and it will be our last. We took a gamble on a guaranteed window cabin for a three day cruise to Amsterdam and Antwerp. The cabin assigned to us was right at the stern of the vessel with a picture ... Read More
This was our first cruise with CMV and it will be our last. We took a gamble on a guaranteed window cabin for a three day cruise to Amsterdam and Antwerp. The cabin assigned to us was right at the stern of the vessel with a picture window looking aft. The first problems started at lifeboat drill. Every lifejacket assigned to the cabins has the cabin number and lifeboat number on it. When we arrived at the designated muster area, we were shunted backwards and forwards in order to go to the correct place – The lifeboat number on our lifejacket was wrong. After the usual checking names and putting on the lifejackets they then separated the men from the women. Sorry, in an emergency situation I do not want to be separated from my partner, and I am sure most others do not either. CMV, you are 100 years out of date! After the lifeboat drill we reported the miss-labelling of the lifejackets to our steward, to which he replied he had reported it on the last cruise and nothing has been done! Our cabin was very small for a double. It only had one bedside light, so we suspect it was a single in which they squeezed a double bed. We had the noise from the mooring winches directly above us every time we arrived and departed a port and of course some engine noise. But we knew we made a last minute booking and accepted we got a poor cabin. We were late arriving at Amsterdam so the departure time was put back two hours. However in order to reach Antwerp on time this meant the ship had to steam full speed to make up time. When we got into bed that night the vibration from the propellers was so great that our bed was shaking two inches every second. We tried, but it was impossible to sleep. So at 1am I went down to reception and asked for another cabin. The receptionist said she would see what she could do. But she did nothing, so half an hour later I went back. She offered a pair of earplugs, I demanded another cabin and eventually we were given one. Alleluia, it was quiet, vibration free, had a queen size bed with space around it and two bedside lights. However we did notice the cabin had a strong smell of cigarette smoke the next day, but by then we were on our way home. We found it very strange that in three days, the captain only made one announcement at 8pm on the last night to tell us the latitude and longitude, distance steamed etc and weather. A factual announcement that did not mean much to most people. A plus point, disembarkation was swift. Read Less
4 Helpful Votes
Sail Date: June 2015
I'm going to start with the positives , embarkation and disembarkation were excellent . The food was mainly good , hot and well presented , our waiter was charming and spoke perfect English . The worst thing without a doubt was ... Read More
I'm going to start with the positives , embarkation and disembarkation were excellent . The food was mainly good , hot and well presented , our waiter was charming and spoke perfect English . The worst thing without a doubt was the noise, we were woken by such a noise at 5am first morning that it sounded like one of the engines was in the next cabin . There was absolutely no chance of getting back to sleep so I rang reception , somebody who had limited English came to the cabin and said " is engine " my reply was that I had been on many ships and never experienced such noise , to this he shrugged his shoulders " is engine " . Having complained we were moved from deck 4 at the very front of the ship ( ocean view was a tiny port hole up very high ) to the back of the ship on deck 6 , the noise was not as bad but it did still wake us for the following 2 mornings we were aboard . There was also on many occasions a strong smell of diesel . The cabins look dated , carpet drab , only air conditioning control is on the ceiling which at 5 ft 4 inches I couldn't reach , air conditioning was also noisy . Between lunch finishing and dinner there is no food available anywhere on the ship . For the 3 days we were on the ship the pools were not filled . The entertainment was ok , but I do wonder if they only have the ships theatre group or if they do have comedians , tribute acts etc . A lot of the staff had limited English and some of them were a little surly . I had hoped we would enjoy it as Tilbury is very local to us , but I can say I would never sail on Magellan again no matter how cheap it was . Read Less
Sail Date: June 2015
first of all they say cmv means cruise and maritime voyages I think it is Completely Mediocre Vacations first off parked at tilbury and was impressed with the closeness of the blue badge parking I was allowed on board really ... Read More
first of all they say cmv means cruise and maritime voyages I think it is Completely Mediocre Vacations first off parked at tilbury and was impressed with the closeness of the blue badge parking I was allowed on board really early at 12.30 and the meeting at reception was fantastic , escorted to my cabin by a very pleasant lady well that's the end of the good stuff cabin quite spacious but really stiflingly hot after a 3 1/2 hour drive to the port , its actually quicker to fly to Barcelona , I needed to use the toilet that was the second problem after the heat of the cabin , no working toilet 3rd problem the bathroom vanity unit was swinging around making it impossible to properly wash my hands next problem the tv didn't work after fining a cabin steward , he threw his hands up and said ill get someone well they did fix the tv and switched on the airconditioning omg it sounded like someone was driving a road drill in the cabin but I had to leave it on or I would not have been able to breath decided to leave them to sort the problems while I headed up to the buffet for lunch quite impressed by the nice ice carvings , sugar craft sculptures , butter carvings and melon carvings not at all impressed but the food on offer though I am used to ncl buffets where there is always a fantastic variety and good quality here there was very little choice at all and the quality was certainly not there either after this disappointment back to the cabin to unpack but even with the "road drill " air con it was still overpoweringly hot and still not working toilet or useable bathroom report again to reception who tell me it is a fault with a lot of the cabin , "but they are looking in to it " take a look around the ship disappointed that as I cant climb stairs because of my disability only half of the lifts are working and most of them are being used for the baggage coming to the cabins to be honest not much to see on board all the bars ect were deserted the 2 shops were closed and there was nothing happening at all on the ship sat by the rear mini pool area , but had to move on due to the horrid fumes from the stuff they were paining the "pool" with -- btw it was never ever in use for the whole cruise neither was the other main pool for saying that the ship had just come out of a month in dry dock, according to one crew member who I had asked a question , she said sorry I don't know we are all new !!!!!!! why on earth were all these things not right before the ship was put in to service the day carried on this bad and by the evening "meal" still not bathroom or working toilet to say the service was slow would be an understatement , food quality also absolutely terrible on to the show here I was quite surprised how good it was good team of 7 dancers , 4 singers a cruise director with the most insincere smile ive every seen , but he could sing and a really good band with a stunning violinist one disappointment with the shows is that in its effort to take every single penny it can from pushing booze at everyone , drinks waiters were continually standing in front of everyone while the show was on serving others and a final surprising thing why do all the singers have to still use hand held microphones , I thought all professionals these days used head mics , it looked like a lot of the time they were struggling singing , dancing and holding the mics a very amateurish quiz run by one of the singers from the show , to be honest he was better at the quiz than he was at singing but the one thing that sticks in my mind through the quizzes was the total insistence that people return the pencils , or "I will get the sack because the pencils are worth more than the prize , " and to be honest he wasn't joking I took a look in the casino , what a waste of time 1 black jack table with one player , one roulette table without even a croupier and very few slot machines and most of them were not working then I gave up and went to bed even though it was only 9.45 there was just nothing else really to do if you were not a drinker back in the cabin the toilet was working , horary , but the vanity unit was still swinging very dangerously around I suppose I was lucky as a couple I spoke to at lunch the next day still did not have a working toilet after more than a day on board food continued to be terrible , service got even worse I tried to use the buffet but it was virtually impossible to get a table in side and all the outside tables were full of the biggest number of smokers I have ever seen on a cruise as a non smoker I found the stink of cigarette smoke very very intrusive the cruise carried on much the same way for the whole thankfully short 3 days it was so bad that they infact gave everyone on board a £50 obc , and I have to say this was the only time I had ever seen people spending in the pathetically stocked shops a little comment here what a terrible system the staff in the duty free shop have they were advising everyone that although the limit for cigarettes and booze was one per person "DONT WORRY ABOUT THAT TAKE LOADS WITH YOU BECAUSE THEY NEVER CHECK AT TILBURY " what a terrible company advising customers to break the law in this way I do hope someone from H M R C finds out about this practice another very disappointing thing was the amount of litter , empty drinks glasses left around the ship , even in the mornings last nights glasses were still left around and a tremendous amount of cigarette ends everywhere not only did they give everyone the obc but there was an offer as we arrived on board if you bought a cruise you could take another passenger free or 50% reduction for solo travellers BUT because of the failings on this cruise they were offering an extra 25% discount on top of these offers yes folks that's how bad it was on board , I can honestly say the only way they would get me on another CMV cruise is if they gave it me free of charge PLEASE PLEASE PLEASE don't do as I did , read the reviews and think it cant really be that bad IT HONESTLY IS THAT BAD AND POSSIBLY WORSE on a slightly different topic , I was surprised at the amount of uncouth behaviour of several of the other cruisers , ive never seen that on a cruise before cruise and maritime has in my opinion really hit rock bottom , I just don't think it could get any worse I gave it one star as there was not a facility to give it none I have to add that im not very mobile , with walking difficulties and cruise and maritime Magellan is certainly not suitable unless you are totally able bodied Read Less
6 Helpful Votes
Sail Date: April 2015
I'll be factual rather than give my opinion on this cruise, that way I'm not being too negative. Booked this back in late November as a "cheap" get away for Easter and it was also my wife's birthday and we had ... Read More
I'll be factual rather than give my opinion on this cruise, that way I'm not being too negative. Booked this back in late November as a "cheap" get away for Easter and it was also my wife's birthday and we had never been to Norway and it was on our "to do list". Originally we were booked into an inside cabin on deck 4. We'd read the reviews and found out that Magellan was an old Carnival ship (we've sailed with Carnival before) and had undergone a facelift in 2010 and again when it had passed into the hands of CMV so we were a bit hopeful that it wouldn't be tired and horrible. Anyway, we had booked and when the tickets came through they showed an upgrade to an inside cabin on deck 7. We were very happy with this news. So we drove from Glasgow to Newcastle. Parking was incredibly easy, the boarding process went remarkably smooth in Newcastle. It was really a breeze. From arrival at the Terminal to boarding the ship - 14 minutes. Unfortunately we had not looked closely at our Magellan ship cards. So we get into the ship and are greeted by a line of assistants all turned out smartly. They offer to take our hand luggage to the cabin after going to reception to "check in". So we're told we have been upgraded to a new room on deck 4. I looked at our tickets, showed the receptionist our upgrade to deck 7 and she said "oh we have upgraded you to a new room on deck 4, and outside cabin". Ok says I but before we go I had to present a letter to the reception desk stating my wife was fit to travel as we've just discovered she is in the early stages of pregnancy and she's asthmatic. Reception says not a problem, take the letter and off to our new outside cabin we go. Now this is where it gets.... well a bit awful. Arrives on deck 4, has the door opened for us and the stench of cigarette smoke is unbelievable. Its dark, its tiny, its not an outside cabin. The stench caused my wife (pregnant and asthmatic remember) to almost throw up and she couldn't stay in the cabin. Her airways were closing over within minutes and found it hard to breathe. Outside cabin I hear you say... no it had a porthole which was closed tight with a large metal plate and huge screws. We go up to reception, and speak to the same receptionist who we spoke to not five minutes earlier. My wife is currently gasping for air and cant be anywhere near the cabin. So I speak to reception and ask what the hell is happening? Its not an outside cabin, it stinks of smoke, is uninhabitable and we cant stay there. Receptionist responds that she cannot do anything for us until 8pm once everything is settled and she can see what rooms are available. As more and more passengers boarded it was becoming very busy in the reception area which is right next to the boarding ramp. Anyhow I go tell my wife this who is sitting in a nearby bar. She says she will go and see reception - she gets the same run around. At this point I phone CMV Head Office to enquire about this as we're not able to stay in our cabin - it would be dangerous to the health of my wife to stay more than ten minutes in that cabin. Not to mention the fact that the room isn't the one we were promised. I said to head office that either it gets sorted or we're off the boat. Head Office apologise profusely and try and call the ship. They cant get through so suggest we go and speak to the Head of Reception who should be able to help. So I go down to our cabin to see if our luggage has been delivered so we can sort things out or get off the ship only to find that there is one of bags missing. So up I go to reception, and I speak to another receptionist (not the same one but there were only two on at this time). I clearly state the issues at hand, tell her I phoned head office and I had to speak to the Head of Reception and that if we weren't moved within half an hour and everything resolved - we were off the boat before it sailed. She said she couldn't help and that it was outwith her control at the moment. Could I come back later? I said no. I was sitting in reception and if nothing happened and I wasn't able to speak to the head of reception within half an hour we were off the boat. If we were to go back to the cabin assigned she could either have us off the boat or in the infirmary with my wife who wouldn't be able to breathe. I take a seat and wait for the Head of Reception and within a few minutes... she came and spoke to me. Apologised profusely for the issue, that they had a few technical issues on board and some people had to be moved around. She assured me that the cabin on deck 4 was an upgrade (from cat 4 - inside on deck 7 to cat 6, outside on deck 4). I responded that an upgrade from a spacious cabin on 7 to a smelly, dark, tiny hole on deck 4 with a metal plate closing over the porthole was not an upgrade. Also that my luggage was missing. So after a few calming words, she said she would try and see what she could do. I now spotted my missing luggage in a pile of bags near reception that all had their luggage tags "lost in transit". So I was shown to deck 7, where I was offered an outside cabin (7062) which was nice and bright with a window (and it didn't stink of smoke). So I accepted our new room and thanked the Head of Reception. She went above and beyond and said a fruit basket would be delivered as an apology (which never arrived). I reminded her that it was my wife's birthday on the 10th and I had arranged a cake for the restaurant on that evening. She took a note and said she guaranteed it would be there. So nice(ish) room - Category 11. Having travelled on MSC, Carnival as well as few other companies this new room was at the base level of ships that are a decade or so old, so its probably a lot nicer than most of the cabins on board the Magellan. Anyhow...the room became unbelievably warm during the evening, even with the AC cranked up to max (which sounded like a roaring fire but all that it managed was a slightly cooler breeze than the room). I spoke to a few people on board and they all said the same thing - that their rooms were incredibly warm. The food was ok. Breakfasts were good, fantastic egg station which did freshly cooked eggs and omlettes to order. Dinner in the restaurant was good, although with a pregnant wife who was constantly nauseated with the smell of food it was a bit challenging at times with strong smelling foods like snapper. The food was either good(ish) or acceptable at worst. I wouldn't rave about it, but the service in the restaurants were pretty good all round from the serving staff. Drinks were a bit slower to appear as there was a dearth of drinks staff and some of those were worse than useless. My wife asked a drinks waiter (with the red waistcoat to distinguish themselves from the orange serving staff) for a drink and he said "I'll get one of my collegues to attend to you" and then walked over and started talking to his other drink waiter colleagues where they proceeded to chat for five minutes until I went up to the bar and ordered our own drinks directly. So the staff in the restaurants and room service were amazingly good and attentive. Everyone else.... not so much. Tired ship, a lot of TLC needing done. A lot of empty spaces inside were just unused and left vacant. We went to Norway but all the on deck bars were just empty and never manned nor cleaned so it was a bit sad being on deck (even in the cold the sights were amazing- the fjords are just unbelievable). I think personally (and I'm now talking about opinions) that they could've squeezed in a day in another port like Stavanger as we passed there a few times back and forth and sometimes we arrived mega early or had to slow down to avoid arriving the day before (like our trip back to Newcastle - the last segment at half speed or slower). Oh and the fruit basket for all our trouble? Never arrived. Birthday Cake? I went to reception at noon on the day of my wife's birthday to double and triple check that the cake was on order. I was told it was. So sitting in the restaurant after dinner... twiddling our thumbs waiting for cake? Didn't show. I went to reception after dinner to ask what had happened. I was told that the cake was on the list and it should've been there. So reception organised for it to be delivered to the room. 9pm... it showed up. Bit late for chocolate cake as we had to be up and off the ship early next day to disembark. So Norway Fjords - gorgeous. Norway Villages - ickle and picturesque. Bergen - lovely. CMV - Never again. I wouldn't recommend them to anyone - and even if given a free cruise, I'd doubt I'd go. Read Less
2 Helpful Votes
Sail Date: March 2015
The Magellan is supposed to be the flag ship. All I can say is I feel sorry for people who have paid good money to go on holiday with this firm. We constantly see adverts now saying how warm, helpful and friendly staff. We never knew our ... Read More
The Magellan is supposed to be the flag ship. All I can say is I feel sorry for people who have paid good money to go on holiday with this firm. We constantly see adverts now saying how warm, helpful and friendly staff. We never knew our cabin maids name until the day before we left the ship. This along with the waiter at our fixed dining table not tell us his name ever even when asked. Bar staff could not even organise a glass of iced water with lemon, without the main server stepping in to help. Table service in the bar was like watching a farce comedy with the waitress going from table to table with a tray of drinks asking if they belonged at that table. Our two drinks went to five different tables before we got them, despite waving to get her attention. We had tried this cruise in the hope it would live up to what was advertised, so we could go on the longer cruise advertised from Newcastle. I personally would travel backwards and forwards to Southampton several times for a cruise with a proven good name and service. This is the only time we have ever stopped our tips. We took half of them off towards the end of the cruise with a complaint. We did get a reply saying the company would be in touch on our return home, 2 months later we are still waiting for this to happen. On the last night service was appalling at dinner so we cancelled the other half of the tips. We only gave our cabin maid a tip, which in truth she just say earned. She was very cold and unfriendly, to say she looked unhappy is an understatement. My husband had a bad accident to his head on the first night, blood everywhere and 5 stitches. I had to phone twice to get the medics to the cabin. Despite them knowing it was a very bad cut and bleeding heavily to the head on a 65 year old passenger, they came without any thing to start off treatment not even a chair to take him to the medical centre. My husband had to walk the full length of the ship to get seen by the doctor, this only made him lose more blood, as it was pumped around. He said afterwards he felt as if he was going to pass out several times. Again we wrote about some poor points of the treatment and still waiting for follow up. Many of the other passengers also said they were very disappointed with the ship and crew. It was good only having to travel to Newcastle to start our holiday. Unfortunately boarding was a shambles and that set the standard for the rest of the holiday. It was a holiday from hell from start to finish and would advise people to do there research before even thinking of using there money to pay for such a very very poor service. If this was our first cruise it would have totally put us off. Anyone who was on this cruise as there first please try another with a different firm. You have not had a true cruise experience on this cruise. We did not want to rate it in the section for them as it was worse than their lowest poi nt in our opinion. Read Less
Sail Date: March 2015
This sailing on Cruise & Maritimes “New Flagship The Magellan” was intend to introduce us to this company and furthermore sample what this ship had to offer before we were to embark on her to The “Majestic Fjordlands on 11th ... Read More
This sailing on Cruise & Maritimes “New Flagship The Magellan” was intend to introduce us to this company and furthermore sample what this ship had to offer before we were to embark on her to The “Majestic Fjordlands on 11th April. We met the coach at Victoria Coach Terminal and proceeded to the Terminal at Tilbury where we were ushered into a reception area. From there we were transferred into another hall, by now we were numbers and moved in order to the next stage with our luggage. The master of Ceremony, a tall middle aged blondish gentleman performed his role with a degree of masterful cheerfulness and order. Then a very affable young man Reece, checked our details, passports and boarding passes. Those directing us through the channels were also pleasant and did their best to assist in what is not a particularly easy role, keeping impatient crowds happy. From here we were required to walk some distance, eventually reaching the gangway still lugging our luggage. Now on board ship we were shown our cabin with a porter taking the heavy case ( we had come down from Newcastle spending two nights in London ) to No, 7169 on Pacific Deck, it met with our full approval, near to the lifts and the Waldorf Restaurant on the next deck. Other amenities were close to hand including the Raffles Bistro with an open deck with small pool. The gymnasium and spar with beauty treatments were also handy. Other places of interest were available at the other end, namely the bow. Having explored the ship it was back to cabin to dress accordingly for our 5 course diner – we saved ourselves for this very special occasion. On arriving at our appointed time of 8pm we were ushered away because the first sitting had not been cleared, told to come back in about 30minutes, which we duly did to find a queue. Was disappointed to see at least two individuals wearing the dreaded jeans, not that I would , but was informed that guests were asked not to and rightly so. If men cannot make the effort like the ladies then they don’t deserve a seat in such a classy venue as the Waldorf Restaurant. Talking about seats we were on a table for 4, but there was only the two of us, but we found the bench seats far too low On the meal itself, the pate starter, a cube with a jellied topping literally was the strangest looking and tasting I’ve ever had with the littlest adornment of salad pieces and a sprig of toast. This was followed by sorbet which was refreshing, but was beginning to melt. The Steak Rossini with a meagre selection of veg. was quite the smallest and ugliest piece of meat imaginable – the waiter kept asking if it was alright. I should have said no, but by now was just grateful to be eating. One can have this steak adorned with a lavish portion of pate, no such luck here! Asked for bearnaise sauce, but this was met with a blank gesture. Was presented with a sauce boat – the best they could offer – it was HP sauce. No marks for ingenuity there! Finally we had the baked Alaska, which had already been ceremonously marched around the dinning room twice, which only helped to knock it out of shape – it was not spectacular, the sponge was hard, not as you expect a sponge to be. The wine selection very poor and over priced and with Mateus Rose highlighted along with another two in the £24 bracket. Mateus Rose was popular back in the 50,’s along with La Troubadour as an inexpensive middle of the road rose. To-day I can buy a bottle of Mateus from a well known supermarket as a half price offer at £4.99. If I am able to buy that wine at that price how much can it be bought for at wholesale prices? Chateauneuf-du-Pape, a real quality wine, is on offer at this time for the ridiculously low price of just £9.99. The last time I bought it on offer for £9.00, When it comes to rose wines there are so many reasonably priced rose wines, so popular now, retailing at around the £5 to £8 mark. A restaurant has to charge it’s corkage, that’s the norm, but come on there are so many good offers abounding on wines that would allow for example a Malbec Cabernet, a Chardonnay and a nice Claret Bordeaux realistically priced along with the array of rose wines such as Pinot Noir Rose for example to be offered at the table. I am tempted to bring my own favourite on board – I can always have a drink in my cabin. It would be better than having to suffer a rather poor house wine. We finished off with coffee and a rather meagre selection of biscuit and cheeses, that was diner over and so to bed. It was by now after 10.30pm time for a good rest after a rather long day. We were obviously above the turbines with their steady drone and vibration (it was obvious the ship was going like the clappers to make up it’s lost time ). The air conditioning was over powering, and so noisy. I was unable to see instructions to operate, only learning the following morning how easy it is if you are able to reach the ceiling controls. Suffering as I do with arthritic pain along with the noises in the cabin, at home one would be looking towards having a cup of tea, with some medication. Such a pleasant cabin, but no facilities. Yes there are facilities around the ship, but there are times when one just wants that privacy or even the comfort particularly in the middle of the night. Would hope our cruise on 11 April will be upgraded to include this simple luxury. Finally the over-night sail was further blighted by the shocking delays in getting us off, followed by an extremely long walk to our pick-up points, again lugging our own cases. It was so frustrating having to hear the list of names and cabins required to comply with instructions before anyone else could be released, some of these individuals just standing at the head of the queue that had formed, once they had made their presence known at the reception desk. They were off like a bullet! Not quite the best experience we were hoping for after over forty years of non cruising, when in the past we were over to Scandinavia a few times. Let’s just hope our next encounter gives us a better impression of to-days cruising, this time to our first choice the” Majestic Fjordlands of Norway”. It could be that my next review will have a happier tone. It would be good too if some of the crew members were a bit more conversant and familiar with parts of the ship and where things are (so many times a question asked was met with a blank expression or they did not either speak or understand English ). Those coming off the likes of the Marco Polo, seemed better equipped to handle passengers questions and requests, too many appeared out of their depths when handling people. This could be said of the restaurant staff too. It just seemed many had been put on a crash course with a lot to learn about dealing with people – time will tell. Read Less
1 Helpful Vote
Sail Date: March 2015
If you are looking for an overpriced, unsatisfying cruise experience then this is the cruise line for you! Went on the Magellan maiden cruise on 15 May for the Solar Eclipse and Northern Scotland, Reykjavik and Faroe Islands. Ship was ... Read More
If you are looking for an overpriced, unsatisfying cruise experience then this is the cruise line for you! Went on the Magellan maiden cruise on 15 May for the Solar Eclipse and Northern Scotland, Reykjavik and Faroe Islands. Ship was in rough shape, and clearly had been rushed into service. If it could go wrong, it did. Too many technical issues to list, but here's a few. Our cabin was filled with cigarette smoke, diesel fumes and mysterious solvent smells that made both of us lightheaded. Even switching cabins did nothing to resolve the smells. We were told that the air intake had been erroneously located next to the smoking deck! Cabin Toilet frequently broke down, engineering could not fix the slow drain or lukewarm water. Not enough toilets in public spaces (near restaurants and bars). Majority of staff do not speak fluent English and had difficulty understanding even basic enquiries and complaints. Internet did not work the entire duration of the cruise. Food was mediocre and frequently over or under cooked. Waldorf ceiling had many leaks above the tables. Bistro bar food selection was basically previous meals leftovers re-served and often sitting lukewarm in excess water. Excursions were overpriced and we were steered toward 2 different outings in Iceland that were nearly duplicate of one another. A three and a half hour excursion failed to include a toilet break or stop anywhere with facilities, and the bus did not have one on board. One excursion was so bad, a 30% discount was applied to all customers who participated. Embarkation was slow and inefficient as only one swipe station was functioning and queue jumpers abounded. Crew tried their hardest to make do with the crap lot they had, bless them, but our complaints fell on deaf ears whilst aboard and we are still, more than a month later, getting the dodge from the customer resolution team who have failed to respond to our numerous phone calls and emails. Believe the feedback you are reading here. Read Less
3 Helpful Votes
Sail Date: March 2015
If you are looking for a disappointing experience with a company that does not care about its customers, then this is the cruise ship for you. Sailed on the Magellan on her maiden voyage (refitted ship) to see the eclipse 15-27 March ... Read More
If you are looking for a disappointing experience with a company that does not care about its customers, then this is the cruise ship for you. Sailed on the Magellan on her maiden voyage (refitted ship) to see the eclipse 15-27 March 2015. It was clear within hours of stepping aboard that the ship had been rushed back into service, as we encountered many, many technical problems that ran the gamut the entire duration of our cruise. Crew clearly had not been fully trained and could not answer basic questions such as 'where is the nearest toilet?'. Majority do not speak fluent English and have difficulty understanding even basic enquiries and complaints. We had cigarette smoke, diesel fumes and solvent smells in our cabin that made both of us light headed each day, and this never stopped despite changing cabins and decks. We were told that they had erroneously placed the cabin air intake next to the smoking deck (!!) though we suspect that there were people smoking in their cabins due to the frigid outside air temperature. I wish we could say we were alone in experiencing the issues I'm about to mention but in conversing with passengers from other decks during the breakfast and lunch random seatings, we discovered that nearly all were experiencing the same dismal experience we were. There were too many issues to list but here's some: Cabins: Aforementioned smoke/fumes that were not isolated to our cabin or floor. Lukewarm shower water no matter the time of day one showered. Poor drainage in cabin shower and sink that was never remedied in spite of maintenance calls. Be prepared for loud creaks and pops no matter which deck you sleep on. Meals/Common areas: Ceiling leaks directly onto tables in Waldorf restaurant during dinner. Mediocre food that was frequently over or under-cooked; Bistro Bar food was leftover food from previous mealtimes selections re-served, meats sometimes sitting cold in half an inch of water. Inadequate number of toilets near restaurants and bars - long queues or signs posted stating loo was closed for maintenance/cleaning during peak usage times. Excursions: were overpriced; we were steered to 2 'different' excursions in Reykjavik that were nearly identical of one another. No toilet breaks or stops where any facilities were located (and no toilet on the bus) on a three and a half hour excursion! One excursion received so many complaints they credited all participants a 30% discount across the board. Other: Disembarking at each port of call was slow and painful - often only one swipe station functioned. This led to large queues complete with irreverent queue jumpers who pushed their way through. No Internet connection available the entire duration of the cruise. Appreciate completely that this was Magellan's maiden voyage and some issues are to be expected but ours were severe, constant, and persisted for the duration of the cruise. Our constructive criticism and complaints fell and continue to fall on deaf ears. We finally filed a complaint mid-cruise and are still getting the dodge - more than a month later - from the CMV corporate office who have failed to respond to our concerns. They sure responded quickly when it came to accepting our money but are not apparently concerned about their customers' experience once they have you aboard. Maybe they are overwhelmed with the number of complaints they received. Perhaps they are waiting for the results of their 6 week dry dock inspection that's currently underway to respond to us, but I'm not holding my breath. Our advice to you: read the feedback and reconsider your choice of holiday provider. Read Less
2 Helpful Votes
Sail Date: March 2015
Just want to thank Cruise & Maritime for the experience of the dinner and overnight on Friday the 13th because now we know we will never cruise with Cruise & Maritime ever! Starting with the chaos at London Cruise Terminal where ... Read More
Just want to thank Cruise & Maritime for the experience of the dinner and overnight on Friday the 13th because now we know we will never cruise with Cruise & Maritime ever! Starting with the chaos at London Cruise Terminal where check in had gone down and little communication from staff on the site. We were told the check in would be on ship and would be approximately 10-15 minutes - an hour and half later we finally boarded! This was then to be met with more queues and chaos at the ship check in - which took a further 40-50 minutes! Cruise & Maritime kindly offered 50% off all drinks by way of an apology for the delays - however, getting to the bars and getting served was horrendous - taking up to 25 minutes to get served! Bar staff spoke very little English which made the service even more frustrating! Finally getting into our allotted stateroom - we had very little time to get ready for the dinner (which thankfully had been put back to 20:15hrs because of the long delays! On arriving at the stateroom - it had obviously not been cleaned / checked thoroughly as we found a used razor in the shower cubicle and - worse still - the toilet was backed up with faeces - right to the brim of the toilet bowl. This was reported to a member of staff (engineers) who were allegedly working on the problem and it would take 10 minutes to clear. As the alleged flagship for the fleet having had a recent refit - the standard of the works were shocking with rust around the port hole as well as rust on the ceiling - visible from the dropped ceiling panel! The walls were paper thin and we could hear everything being said in the stateroom next door! The only positive was dinner itself - food was good however we had to constantly ask for another glass of wine or a glass of water. We saw a small amount of the cabaret and managed to get the attention of the seemingly only bar staff in the cabaret lounge only to be charged £62 for a double brandy. This error was subsequently rectified but it happened again on the next round we ordered! Returning to our stateroom - the toilet was still backed up!!!!!!! We decided enough was enough!. We complained at reception (where several other guests were also complaining about one thing and another). We were offered an alternative stateroom and assistance to pack our things - but we decided we did not want to stay any longer and left the ship at 02:00hrs. We have cruised on P&O and Royal Caribbean and would class this cruise line as the equivalent to a B Rated Movie!   Read Less
2 Helpful Votes
Sail Date: March 2015
We booked an overnight event 13.3.15 for £99 each and were promised a guided tour of the ship, a 5 course dinner and evening in the theatre. It took 3.5 hours to board with later passengers being boarded before us (group 5 were boarding ... Read More
We booked an overnight event 13.3.15 for £99 each and were promised a guided tour of the ship, a 5 course dinner and evening in the theatre. It took 3.5 hours to board with later passengers being boarded before us (group 5 were boarding before our group 2). No apology nor explanation were given for the first 3 hours. Most of the staff we tried to ask neither spoke nor understood English nor could they direct us to the Sinatra bar when we tried to meet up with friends. The cabin was ok although far too hot with no-one to hand to show us how to cool it down. The bar was chaotic taking over 20 minutes to serve us. The dinner was good as was the waitress Tanya despite being served an hour and a half late with the theatre being missed as our coffee was not served until 10.50 pm. Breakfast was ok but not the range or Quality we have experienced on American liners with the cooked food being Luke warm and served on cold plates. The staff stood by looking terrified to do anything. A stressful waste of 2 days of our lives where we felt we had been used as guinea pigs on a newly acquired,untried ship where we should have been paid to endure rather than charged. We judge a company not by problems it may encounter, especially if beyond their control but by how they handle it. In this case they did not handle it at all well, imagine if we had been at sea and there was an emergency!!   Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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