76 Cruise & Maritime Voyages Magellan Cruise Reviews

Just before our Cruise, we received the final documents from CMV and noted our Cabin had been changed from 5092 to 7188, a choice no one would freely make. I rung CMV and despite protesting they refused to change back to the one booked, ... Read More
Just before our Cruise, we received the final documents from CMV and noted our Cabin had been changed from 5092 to 7188, a choice no one would freely make. I rung CMV and despite protesting they refused to change back to the one booked, stating you checked the upgrade box, basically tough luck. As we found out later, this turned out to be a DOWNGRADE. Difficult to understand what was, "superior plus" about this cabin. It should noted that apart from one night this cabin 7188 remained empty, the reason it was occupied was because their cabin became flooded on deck 5. They quickly returned the next day. Other people knew people someone from a previous cruise, who had complained about this cabin. We arrived at the car park at 11.00 hours for an 11.30 boarding to be confronted with total chaos. There were no porters to assist you with your luggage, joined a long queue shuttling along with our cases, eventually boarded a double decker bus, totally unsuitable for many to get upstairs. How fortunate it was not raining. Eventfully arrived at the main terminal to be confronted with long queues, eventfully boarded at 12.45. Our last case arrived during the life boat drill, sometime after 16.00 hours, which was longwinded & disorganised. Our initial thoughts on the cabin were encouraging, reasonable size, as was the shower. But limited storage, and our cabin steward was very helpful. We arrived at the Waldorf restaurant and had a most enjoyable meal, table companions & service were very good. Eventually we returned to our cabin, and things went downhill rapidly, noise from the propellers was worse than expected, and we were subjected to loud metallic banging and repetitive vibrations all night. It was as if a metal door were swinging freely, and slamming closed. We were advised by others that it was a wire rope and there was nothing that CMV could do about it, or were prepared to do. Complained to Customer Service they advised that the ship was full and consequently there was nothing they could do. During the second enjoyable meal one of our table companions was missing, she was in sick bay having fallen over and either broken or dislocated her hip. One of many to fall over and injure themselves. Was advised that cruise ship arrived at Tilbury with quite a few less passengers, as CMV have not disputed this figure it must be correct. If so, one must question whether this ship is suitable for its itinerary the cliental it aims at. Endured a second sleepless night and complained to Customer Service again, and advised that there nothing they can do. Later in the day we were contacted by Customer Service that another cabin 7059 was available as it appeared to much quieter, so we moved in, how wrong we were. The cabin was even worse, again we complained to Customer Service, and requested that can someone come and have a look at it. Eventually a carpenter arrived, he tried his best hammering corks in, in various parts of the ceiling, all to no avail He advised the whole wall panel needed to be removed to resolve the problem. Next day we went to Customer Service and advised the tapping problem had not been resolved, they requested a report from the Carpenter, he inspected the cabin again and reported that the problem had been resolved. Customer Service advised that as no one had complained about the cabin before, which was totally untrue. Consequently, we had to endure another sleepless night. After leaving Gibraltar, the Ship started cruising at high speed in turbulent water and the noise in 7059 was unbearable, we went the Customer Service and demanded that we come and inspect the cabin, he refused, however they arranged for someone to inspect the cabin, he agreed that it very bad. We were then offered 7087 as a night cabin, however this turned to be not much better, because the speed the ship was travelling at, and the vibration from the prop shaft, even the fan in the bathroom was rattling badly. Yet another sleepless night, it was so bad that my wife returned to the 7059. During the day the Captain reduced the speed to about 10 knots, which significantly reduced the noise level, why he found it necessary to travel at high speed at first, who knows. After returning to our day cabin 7059, there was what I describe as a very condescending letter from Julie Thompson and a bottle cheap house red wine (cost to CMV about £2.50), two wine glasses, but no corkscrew, how typical. I would add that the next day when I went to reception to pick up a news letter, the person I dealt with the night before saw me coming & looked the other way & totally ignored me. At at no time were we asked is everything okay during the rest of the cruise. Later on the Cruise another couple on our table complained about noise in their cabin at low speed, they were immediately offered a quiet sleeping cabin and deck 5, at no time where offered this option. I won't go into other problems we had with Customer Service, few seen able sort out even simple problems. Needless to say, we will never cruise with CMV, and well over 80% of the people we spoke to, felt the same. As a company, they seem to have little respect for customers. They must be aware that cabin 7188 is noisy and customer service on the ship were certainly aware of the problems with 7059. Last but not least, within a few days many people starting coughing, including myself after about 5 days. In the second week all three ladies on our table had several days in bed. Even now, my wife is very poorly, and a x-ray confirmed she has a lung infection. This is a major problem that will be difficult to eradicate, I feel sorry for the people on the next cruise. An email similar to the above was send to CMV on Tuesday, to date no response. Read Less
Sail Date March 2016
We have sailed with CMV twice before (see previous reviews), and most recently on the ill fated autumn gardens cruise that failed to land at either of the Channel Islands. We had booked this Northern Lights cruise before booking the above, ... Read More
We have sailed with CMV twice before (see previous reviews), and most recently on the ill fated autumn gardens cruise that failed to land at either of the Channel Islands. We had booked this Northern Lights cruise before booking the above, so we knew we were in for some potential problems. On the other hand, The Magellan has a catalogue of virtuous points which I will detail first. 1. It is cheap. I do not know of a cheaper way to cruise to Norway in the classic sense of cruising. 2. The drinks are cheap, and less than London pub prices, with no stupid 12.5% service charge that you get on some US boats. 3. The currency is £UK, so you know what your true bill will be at the end. 4. It is very much aimed at UK adults, so you know approximately what you are getting. 5. You can embark at Tilbury, which may be more convenient than flying to an overseas embarkation, but may not compare favourably with Dover or Southampton 6. It is not pretentious. 7. Whilst most of the profit is made from the extras that are sold to you, we have been in more pressurized environments and paid more for excursions. If you are minded, you can avoid the overpriced extras. 8. Did I say it was cheap? 9. Inside cabin (6130) was surprisingly comfortable and spacious, but lacked draw space, had useless bits of furniture, and the electrics are laid out illogically. We had upgraded to avoid the noise of the bow thrusters which were a problem on our previous voyage, but this seems to have been fixed now. 10. We had little trouble getting a table for two for most meals. There were a couple of times where we failed, but we succeeded in avoiding unwanted company 90% of the time. I know that cruises are supposed to be sociable, but being landed with the perpetual moaner, the braying know-it-and-done-it-all, or more unfortunately someone who is demented (lots of them) can take the shine off an experience. 11. It is very cheap. 12. Currently the entertainment crew is first rate and they have a couple of vocalists who even I liked. Other reviews of this trip are pretty accurate, and so I will concentrate on those bullet points which marred our trip, and have led us to the decision that it is the end of the line for us as far a CMV is concerned, and we would prefer to pay a bit more for a better product. 1. From the moment we embarked (promptly) everything was delayed, with a 2.5hr delay to departure (no explanation given, but appeared to be delay in taking on new fuel in the smelliest way possible) and this knocked on to a late arrival at Amsterdam, disrupting our planned trip to museum land as we had been to Amsterdam many times, and the organised trips were of little relevance. 2. Everything is geared around the first sitting for dinner, which is either at 5.45 or 6.15. If this is not your wish or your culture, then you will be missing out as much of the entertainment occurs when you are dining, and the 8.30 sitting we were allocated to was just a touch too late. Leisure seating gets full then, and it is easy to find nowhere to sit after your meal. 3. Everything is also geared around the ship’s excursions, and if there was a late arrival, the excursions were undertaken, but independent travellers were left in the dark as to what facilities might be open. On one day we arrived almost in the dark after public attractions had closed and learned that the excursion destinations had been kept open exceptionally for the paid trips. 4. There appeared to be a great disconnect between the divisions of the ship with little evidence of teamwork, and much evidence of crew not knowing what was going on. This was particularly so with the reception staff who were experts at deflecting reasonable questions, and often told untruths rather than say they did not know (which was most of the time). Shore excursion staff seemed to know little about destinations apart from what was printed in promotional material, and gave the impression of never having left the ship. 5. As has been mentioned before, a number of lifts are not working. When we were on the boat 6 months before, they were trying to repair broken lifts, but now all pretense of that has been abandoned, so as the buffet restaurant is on level 10, you may have to wait. Stairs are there, but are very steep. Fortunately the boat did not rock much so I did not witness any falls. 6. Whilst the food in the buffet has improved somewhat since my last trip, with a better pizza station and often hot food stations of the day, it is still chaotic. There is insufficient room to sit, insufficient utensils, and the general push and prod problem of buffets. The risk of luke warm food is high, but there were some pleasant surprises. There is no served breakfast as such, and if you go to the main restaurants for breakfast, it is a cut down version of the serve yourself buffet, but with waiter served teas and juice. We opted for the buffet because there was a better variety of food. 7. Many of the staff are Eastern European, with the biggest contingent of passenger facing staff coming from Ukraine (largely Odessa according to my straw poll). When we were on board, several of the dancers were Ukrainian, and one can only guess that they were exiles from the Odessa ballet. Unlike other cruise liners, there are virtually no Phillipinos. It has been my experience that there is no culture of hospitality in the old Eastern Block Soviet Style countries, and whilst I could not fault the attempts to please by some, it is clear that there is some way to go until the level attained on some of the more up-market cruisers are reached. I can only guess that the somewhat utilitarian Soviet appearance of the interior of the ship makes them feel at home. 8. Although this is not an opinion held by all, the ship produced probably the worst show entertainers I have ever witnessed. A man with little vocal talent and a banjo. I walked after 5 minutes the first time, but gave him the benefit of the doubt the second time and walked after 10 minutes. As our views were so out of kilter with those of other passengers, may be it was telling us that we have come to have higher expectations from cruising, and it is time for us to wave goodbye to CMV. It was cheap, but maybe we should look for something better. The resident Vocalist Raoul (winner of Romania’s TV talent show), is excellent, and his tribute to the Four Seasons is truly remarkable. 9. Served food in the dining rooms is good, and the staff serving were excellent. The food is presented well, but at the second sitting, it was clear that it had been sitting around since first sitting for the cold starters, which sometimes had started to dry out. The ship is incapable of producing a good desert anywhere, and this was a weak point of the catering. Even ice cream was left standing around until it had melted. Staff seemed poorly briefed about what the food actually was if they were questioned. If you have a broad palate, then the food will be the least of the on-board problems. 10. Whilst the ship might work in good and hot weather, in a cold weather cruise, there is insufficient seating especially at mealtimes. It is assumed that some people will sit outside, but with Arctic temperatures, that will not happen. At disembarkation time every seat on the ship is occupied after cabin vacation time of 0700hrs. All in all, whilst the trip was successful and we saw the Northern Lights on three separate nights, the trip lacked a feel-good factor, mainly due to the shortcomings of the infrastructure of the cruise staff and the general indifference of some of them to customer needs. It should be noted that one of these occasions that we saw the lights was on an organised excursion where we paid £95 each to be taken on a coach to stand in a field in the snow at night and we had about 3 minutes of light over a 3 hour period. At least we saw them as it would have been injury on top of insult if we had not. NB all northern lights trips come with a health warning: you may see nothing. Read Less
Sail Date February 2016
The Ship itself: The Magellan is the noisiest, creakiest, most unstable ship that we have been on. If you don’t mind a rolling ship then it might be OK otherwise this is not the ship for you. The ship constantly rolls with every wave ... Read More
The Ship itself: The Magellan is the noisiest, creakiest, most unstable ship that we have been on. If you don’t mind a rolling ship then it might be OK otherwise this is not the ship for you. The ship constantly rolls with every wave no matter how small. I set up an “inclinometer” to monitor it. From London to Amsterdam to Lisbon, the ship rolled from 0 to over 8 degrees to port. At one point during the night, it rolled so much (probably over 12 degrees) that all the bottles and glasses of water on the bedside cabinets and the dressing table slid off onto the floor. Loads of crockery smashed to the floor in Raffles Restaurant. Sleep was impossible. From Lisbon to Cape Verde, it was 0-4 degrees. At Cape Verde in port, the ship was moored on the starboard side but still leaned at 1 degree to port. Across the Atlantic to Brazil, it was from 3 degrees starboard to 3 degrees port. Even up the Amazon River, it rolled from +2 to -2 degrees. At one point, it is my opinion that the ship hit a sandbank because it violently listed at about 15 degrees to starboard. All the crockery in Raffles kitchen fell to the floor (again). When spoken to later, the Customer Services Manager denied hitting a sandbank but claimed that it was a tight bend in the channel instead!!! Engine noise was excessive and 24/7. The Tender boats are very old and do not appear to be in good condition. One has broken down. The lift on another broke and we had to remain overnight in port for the repair. All the tenders are very smokey and noisy. The Magellan leaks. After every shower of rain, there were pots placed in suitable positions in the Captain’s Bar, in the Sinatra’s bar and outside the Gym. On one occasion, the leak outside the Gym was so bad, it was literally pouring gallons of water onto the carpet but nobody was taking any notice. On another occasion, the strong smell of sewage outside the Gym was very noticeable. There may have been more leaks around the ship. Deck 4 seemed to have more problems that most. Several passengers had to change their cabins due to flooding problems. One couple changed room three times because sewage kept flooding up the shower plug hole and many passengers reported brown water coming from the basin taps (see Water below). The remainder of the ship shows its age. Rust is evident everywhere and the smell of diesel was common along the cabin areas as was the smell of sick from passengers who could not take the rolling. Cabins: The cabins are quite dated and furniture is showing signs of wear. The ceiling panels rattle; the wardrobe doors creak, other items squeak - no chance of a good night’s sleep. There is no control over the heating in the cabins. There is a built-in fan in the ceiling with a variable speed control but no thermostat. Many cabins have 2 bunk beds pinned to the wall. This ship is an adult only so it is doubtful if four adults used one cabin. They should be removed to leave more living space. There is one electricity socket per cabin and that is the two round-pinned european type. There was another socket of 115v and a corner light socket of unknown voltage that we used as a battery charger only. The Magellan website has absolutely no information about electric types and their usage. Irons and kettles not allowed although we ignored that for the first few days. We brewed our own tea but water was a problem as mentioned. Also milk is a problem - only long life milk is available which is not very good in tea. Milk did not keep in the cabin for more than a few hours before going off and there is no fridge in the cabin. Food: If you are a meat eater, then the food might be considered acceptable. For a calorie-conscious Vegetarian or Pescatarian, very disappointing. Food choice in the Raffles Restaurant (probably the most commonly used restaurant) was quite basic. All fish dishes are swimming in oil, butter or some form of cream sauce and all were overcooked. Cheese choice was very limited. Salads were limited mainly to a lot of cos or iceberg lettuce, cucumber and tomatoes. When there was a coleslaw, chopped leftover meat from the previous night was invariably always added to it - no good for vegetarians and I think it spoilt it for everyone. As the holiday progressed, it became worse. At Raffles Bistro (self service), we were constantly (at least half the duration) being served by an army of waiters (at least 25) for “Health & Safety” reasons. It was ridiculous. In the evening, our meals here became more and more restricted. Eventually, all salads were pre-prepared in bowls as were desserts - all very restricted. We could not help but get the impression that this was more for economy rather than health! Food at the Waldorf & Kensington Restaurants was better but restricted to the menu. Entertainment: The shows were pretty good on the whole. The dancers were well received and performed very well - could have done with more of their shows. The singers left quite a lot to be desired. There were two male singers who were very good, excellent even but the rest !!! Water: The water from the cabin basins was supposed to be fit for drinking. However, on our first night, some black greasy fluid came from the taps leaving a ring round the basin which had to be scrapped off. We never tried to use it as drinking water after that. The alternative was bottled water at £2.20 per 75cl bottle (£2.93/litre) which is quite expensive. Water in Lisbon was 1 Euro for 5.4 litres! There are drinking fountains around the ship but we are not supposed to fill water bottles due to “hygiene reasons” - we ignored this; we need clean water in the cabin. Later when we left Barbados, dark brown water issued from the basin taps and we bottled a sample for future analysis. Drinks: All spirits and fortified wines are measured out using a 40ml thimble measure (not legal in Britain). However, the bar staff never seemed to fill it to the 40ml mark. By obtaining a large measure of spirits from all the various outlets and filling a measured bottle, it was clear that the average was around 33ml, not 40ml, per measure. This might be considered OK if you have a drinks package at £17/day/per person (you simply have another drink) but beware if you are buying your drinks ad-hoc over the bar. Furthermore, lemonade, tonic, coke or ginger ale was only available by the can (£2.05) which makes a mixed drink quite expensive. Beer was simply Bitburger Lager and served in 440ml measure (with a lot of froth) at £3.30 - quite expensive. Other beers were bottled and chargeable even if a drinks package had been bought. When the drinks bill arrived (every 2 weeks), there was always a discrepancy or two but the Reception staff did not seem to be too bothered. As I had a drinks package and therefore would not be charged, they were reluctant to investigate drinks that should have gone on someone else’s bill. Gym: The gym is limited but useful. There is only one mat available for floor exercises despite requests for extra ones (this was met with “You should have brought your own”). A water fountain has recently been installed which is well used. We filled our water bottles from it without any objections. Itinerary: This could do with reviewing. Some stops could have done with being longer and some with being shorter. Manaus in the middle of Brazil was very hazardous to your health and not only from the Zika virus. During our enforced overnight stay, 9 passengers were mugged in the town despite the presence of Tourist Police. Additionally, it was reported that one female crew member was held up by a mugger but rescued by a male crew member who had to use force to fend off the attacker. Also another crew member who separated from his group was held up at gunpoint and robbed of everything down to his underpants. There were also warnings issued about Santana with regard to pickpockets & muggers. Gratuities: This was included in the fortnightly invoice but could be declined if done promptly. We were never sure who received these gratuities. Some staff were salaried, some salaried plus gratuities, some just paid a wage and some unpaid living off gratuities & tips. We do not believe in gratuities as we consider that the company should pay a fair, living wage to all its employees and passengers should be free to reward special service. CMV are very sensitive about this element. We were told by one member of staff that they would be instantly sacked at the next port if it was found that they had talked to passengers about gratuities. This was confirmed by other staff. It appears that gratuities are a way that CMV use to subsidise wages. Read Less
Sail Date January 2016
We wanted some destinations neither of us had been to before and the Amazon was very inviting, plus price was reasonable for the length 6wks . Did not expect 5star cruising but nor did we expect so much water where it shouldn't be! ... Read More
We wanted some destinations neither of us had been to before and the Amazon was very inviting, plus price was reasonable for the length 6wks . Did not expect 5star cruising but nor did we expect so much water where it shouldn't be! The cabin was of ample size, beds very comfortable, shower great. Food was acceptable but in buffet not great. Like an old fashioned noisy school canteen! The waiters were attentive and cabin staff excellent. The trips ashore, with one exception were good, although the queuing for tenders was hideous despite trips being called at diff times. The tenders were grubby and old with broken windows, and on some trips the return tenders were reduced to one. The ship is tired and tatty but very clean.Most of our trip only 2 out of 4 lifts worked and often one was being used by staff to transport bed linen etc. Luckily stairs are easy for us but not so for a lot of less able people on board. Entertainment was ok, also had a couple of good lecturers giving talks on destinations etc. Problems, well water is a BIG one. Constant leaks in the lounge from ceiling, often light fittings! meant checking your chair wasn't damp, minding the blue towels that lay on entrance to the bar for most of trip, soaking up big leak, also outside the gym.Apparently swimming pool leaked---- Lots of ill people confined to cabins... about 3wks into trip the usual clanging and shaking in cabin of loose wall panels changed to horrendous knocking and thudding on our walls.After 3 nights no sleep told reception who said ship sailing to full capacity and offered earplugs! I declined as already tried my own to no avail. after numerous attempts got a member of staff to come and listenin our cabin. They accepted it was awful and gave us new cabin. We had to move ourselves as by 10pm promised help not arrived. Problem-trip 1st thing next morning, no safe, light not working, still same next day so had to use 2 cabins 1 for safe 1 to sleep. Back from trip, required 3 more tel calls to get sorted. 3days later, returned from breakfast to open bathroom door and be greeted by a flood of water and waste matter coming up drain.Staff said they would get a plumber to fix it. The smell was awful. They put a cabin lad outside our door as it had to be kept open for access. I checked at frequent intervals and noticed some other empty cabins with same problem. By late afternoon the waste matter had spilled onto our carpet and they had industrial dryers in, still insisting we could go back later! at 8pm they admitted defeat and gave us another cabin 1 deck up. Great, yet another evening ruined, we also missed our slot for dinner as we had no where to get washed and dressed in so had to make do with leftovers at buffet. The promised assistance to move arrived at 11pm one lady who we ended up helping as only one lift was working so we carried half our belongings up stairs. Surprise, broken air con and safe totally missing lock! We were not alone as we spoke with numerous couples who'd had to move. I approached reception next day re speaking to Julie-cust services, but just received letter through cabin door saying aware of situation and to contact company on return. Since then numerous letters have been written, company not interested, just offered 15% off my NEXT cruise with them this year! I declined and wrote to ABTA.It went to pre arbitration but they won't respond with any better offer.I would need to pay for full arbitration. I am disgusted with their customer service attitude and can only say don't cruise with them.Heaven help anyone going on the 'maiden world cruise with them. The Amazon destination and other ports of call were great but the ship is tired and needs scrapping, not refurbishing. Lots of people on here feel likewise. Read Less
Sail Date January 2016
Looking forward to a lovely long Cruise was a bit disappointing. This is the most noisy ship ever, most night had to sleep with ear plugs in, with the engine noise and all the creaks and rattles Apart from the noises in the cabin their was ... Read More
Looking forward to a lovely long Cruise was a bit disappointing. This is the most noisy ship ever, most night had to sleep with ear plugs in, with the engine noise and all the creaks and rattles Apart from the noises in the cabin their was always a terrible noise by the Captain Bar and Photo Shop think it was the air con. It is very unstable in bad weather, so if you suffer with sea sickness not a good ship to travel on. It always had a tilt. The air con is not very well regulated so is cold when you don't want it to be and hot when you want it cold, to turn it on or off in your cabin the controls are on the ceiling so if you are small you would have to ask your cabin steward to do it for you. The food was cold or warm. Even thou their was quite a few chairs they were not comfortable to sit on to relax. Too many sun beds and not enough sun chairs. Cannot walk round deck. Water in tap was safe to drink but tasted horrible and to buy water on ship was £2.20 for a large bottle. Their was often leaks from pipes, one was outside the Sinatra Bar which had towels and buckets on the floor for about 4 weeks Think the security could be better when you come back on ship. Entertainment was a bit boring as it was the same most nights and some of the singers sounded like it was karaoke a night, would had been nice to have more guest entertainers. We had one on at Christmas and Two on for the Amazon cruises. The staff were excellent but they did not seem very happy but I had heard that they had problems with their wages. The drink package was well doing. This ship it not really suitable for long cruises. I would not travel on the Magellan again. Saying that we made the best of our time on board and had a good time. I suppose you get what you pay for. This is just my opinion and experience of the ship. Read Less
Sail Date December 2015
Our trip started with a 5 hour delay due to bad weather, fair enough these things happen, we were advised by a phone call and were able to re-arrange our taxi pick up. We arrived at Tilbury and check in went without a hitch, on board ... Read More
Our trip started with a 5 hour delay due to bad weather, fair enough these things happen, we were advised by a phone call and were able to re-arrange our taxi pick up. We arrived at Tilbury and check in went without a hitch, on board shown our cabin, spacious and clean with plenty of space for our clothes, good size shower room, and later found it to be a good shower very powerful. So far so good but...... I am afraid it was all down hill from then on in, we found a lot of the staff to be very surly as if it was all too much trouble!!! That's a shame as any other cruise we had been on the staff were cheerful always had a smile and were only to happy to help. The food was awful from the 22nd Dec until 27th Dec, food was just warm, not very appealing, one lunch time in one of the restaurants my husband was given raw fish for lunch, and no it was not supposed to be sushi, we also heard that quite a few people experienced the same! Christmas Day Dinner was terrible, 2 small slices of turkey, possibly 2 sprouts with a few batons of carrot, a slice of bread sauce, yes I did say a slice, NO POTATOES, Christmas pudding was not Christmas pudding at all it was a chocolate sponge with a few currants in it and a chocolate sauce on top, I wont even explain the so called mince pie. I did say until 27th Dec then .... what happened who knows but suddenly things started to improve the staff had smiles on their faces helpful and polite, the food improved beyond recognition, hot, appearance better, are we on the same ship I could hear. So why, why did we have to experience all the negativity, and over Christmas as well, its a terrible shame, our first Christmas away possible our last! I could go on and on regarding this trip but I think people reading this will get the message. Read Less
Sail Date December 2015
What a disappointment, first port of call should have been Gibraltar, it was Antwerp. The reason for this change wasn't believed by anyone and as a result, we didn't go to Lanzarote. The food in the Waldorf was mainly inedible, ... Read More
What a disappointment, first port of call should have been Gibraltar, it was Antwerp. The reason for this change wasn't believed by anyone and as a result, we didn't go to Lanzarote. The food in the Waldorf was mainly inedible, the Head Chef clearly couldn't cook even basic food. He tried to be too clever and innovative, but failed miserably. The lack of sufficient seating in most public areas, including Raffles was problematical. The ship appeared to little or no stabilisation compared to other ships I have sailed in previously. Wouldn't ever consider another cruise with Cruise and Maritime, I am going back to P and O (a professional Company). Read Less
Sail Date December 2015
I don't think I have to say much about this xmas/new year cruise, most has been said from previous reviews. It was a total disappointment, all comments previously written are 100% accurate, our cabin steward ( Sanjay ) seemed to be ... Read More
I don't think I have to say much about this xmas/new year cruise, most has been said from previous reviews. It was a total disappointment, all comments previously written are 100% accurate, our cabin steward ( Sanjay ) seemed to be the only person who knew what is job was, and the the staff who took our orders for drinks, they did a fine job. We saw the captain maybe 4 times in the 2 weeks, just his report on the pa system, if you could hear him that is. The other item no one has pointed out was the disembarkation at Tilbury, many took the offer of the express move to get off early, this was a total joke, we stood for 1.5 hours waiting to disembark, only to be told that we had to turn round to disembark the other side, then turned again, then again, surely a ship can only dock one way, of course tempers started to raise, when we were told to move round again to another place of disembarking by a member of staff, what did she expect. Eventually we left the ship at 3.10 pm instead of 1.30pm, that was after waiting around at different points on the ship from 10.00am, the time we had to vacate our cabins. So over 5 hrs to vacate the ship. It was a disgrace to be treated like this. I could say more about the entertainment, food, cleanliness, the drinks rip off which hardly anyone took up, the £5.00 per night per person tips, I, like most were at reception on the 4th January getting it reimbursed from our card bills. At least I gave a good tip to our cabin steward, he deserved it. I will no doubt be going back to Thomson for future cruises. Read Less
Sail Date December 2015
We booked an overnight stay on this ship in the port of Tilbury. The experienced was rushed, being allowed on board at 4.30pm, Dinner at 6.30pm & out of cabins by 8.00am the following morning with disembarkation by 9.30am. We were ... Read More
We booked an overnight stay on this ship in the port of Tilbury. The experienced was rushed, being allowed on board at 4.30pm, Dinner at 6.30pm & out of cabins by 8.00am the following morning with disembarkation by 9.30am. We were possibly unlucky to be given cabin 4118, which although comfortable, had no tea making facilities. Because we just changed into evening wear on arrival we never noticed anything. However when we went to bed at around 12.30am, the noise in the cabin from a defective fan? was unbearable. I have slept through storms, people shouting etc., but this was not only loud, but vibrating through the cabin. The staff were very friendly, the entertainment reasonable and the food very good, although small portions. It was such a shame that we were given this room, because it spoilt the experience, leaving the ship tired & ready for a good nights sleep at home. Read Less
Sail Date December 2015
Having previously cruised with the likes of Celebrity and P & O we thought we'd give Cruise & Maritime a go and opted to try a 3 day jaunt to Amsterdam and Antwerp before booking one of their cruises further afield. Stayed in ... Read More
Having previously cruised with the likes of Celebrity and P & O we thought we'd give Cruise & Maritime a go and opted to try a 3 day jaunt to Amsterdam and Antwerp before booking one of their cruises further afield. Stayed in a lovely B & B in Longfield the night before, parked our car on someone's driveway for a very modest sum [booked through an official website] and went to catch the ferry over to Tilbury dock however the ferry was kaput so we had to get a taxi @ £35. Boarding was swift however our hand luggage was not inspected AT ALL, we were simply waved through - we could have had any kind of device of destruction secreted and in these days of hugely increased risk I was thoroughly shocked and more than a tad angry that security is so lax. Immediately shown to our very spacious cabin we were met by a wall of heat, there was a dial in the ceiling which we had to turn right back and after some hours it was bearable. As I say the cabin [an upgrade to Premium Twin Outside] was spacious with plenty of storage, a TV and very good lighting which was variable in terms of full on or low and two reading lights. The bathroom had a good sized shower but disappointing in terms of toiletries -dispensers, one for soap, one for shampoo, no conditioner. I loathe dragging these things around with me - added weight and superfluous as I'm happy to use those normally provided. I noted an aroma of fried food and realised we were situated above kitchens, this was to pervade our room at every meal service. We went up to the buffet "Raffles" for some lunch. A mediocre spread is a term I would use. Evacuation drill next. Short of actually getting into the lifeboats and being lowered to the sea below it was the most protracted affair I have ever been subjected to and as usual the "late" contingent rolled in further extending the exercise. Back to the room to rest before dinner. We had to phone down to reception to ascertain our table number and dining venue. Arrived for our evening meal and were sat by very affable young waiters. Menu issued we selected our meal & even the desert was to be established at this time. No wine waiter appeared at any point and when I asked for a glass of red wine I was poured a sample of a very vinegary Tempranillo which I declined, no other choice proffered. I chose Pate - looked more like a slice of brawn - pale and very uninteresting, served with a few flaccid leaves, Pork Escalopes in some kind of coating which was scuffed and unattractive dumped on the plate with no more than 6 cubes in total of carrot and possibly turnip - no potatoes and then the diet lemon mousse which could only be described as shaving foam mixed with gelatine. Seated on a table of 8 our courses came at different times and so we were left hesitating to start without our company having theirs. Ghastly! With only subtle variations this was the menu throughout the ship for that evening. We chose not to frequent the dining room again but the buffet was no improvement serving the equivalent of a meat stew of one sort or another, pizza and some other uninspiring offering each evening. Breakfast consisted of the usual items although the bacon appeared to be whole packs of bacon bits emptied onto a flat griddle and cooked still stuck together in a clump only to be separated by vigorous manipulation of the provided tongs. If you chose to have water with your meal you would need to fill several small glasses as each only held about 150ml. No tea or coffee making facilities in the room unless you book a suite so people cunningly filled vessels of hot water and took the makings from the only available source, in Raffles Bistro, back to their cabins. Enough about the food suffice to say it was dire, mean portioned [main dining room] school dinner food. Entertainment: Dire, sat and endured 5 minutes of some song and dance routine. Back to our cabin: Unable to sleep for the most awful noises which sounded as though some Blue whales had found appropriately sized toffee hammers and set about bashing the side of the ship, coupled with the "Air conditioning" making a loud racket I called the reception to ask if all was well with the ship. A lovely young officer came up to the cabin and cheerfully informed that it was completely normal and that is was an old ship. Reception kindly sent up four earplugs which were slid under our door in an envelope. Never sleeping well the first night away from home I brought some Nytol which I was obliged to use each and every night along with weapons grade earplugs. Hubby & I were delighted to get off this old tub and felt more than a tad of sympathy for anyone booked on its sojourn around the world next year. Read Less
Sail Date December 2015
Ship is lovely, but no laundry,cinema or tea/coffee facility in cabins - essential on long cruises, but not according to CMV. Staff are generally lacking in enthusiasm and all crew struggle with English. Restaurant staff and cabin ... Read More
Ship is lovely, but no laundry,cinema or tea/coffee facility in cabins - essential on long cruises, but not according to CMV. Staff are generally lacking in enthusiasm and all crew struggle with English. Restaurant staff and cabin staff are very good. Food is very average - poor quality ingredients and meat was always overcooked, but well presented. Drinks are expensive - beware mixed drinks, ie vodka and tonic, using cheap and nasty spirits. A bottle of house red at dinner will set you back £15 for a wine that could probably be picked up in a supermarket for a fiver. Daytime activities are woeful and evening entertainment poor. Internet is expensive (£35 for 10 hours) and connection was very difficult, if not impossible. Gratuities are, in reality, a service charge and automatically debited to passengers' accounts. Many crew do not benefit from this system, despite what CMV claim. Good points? - Gym, steam and sauna suite ( without drinking water) and the young people that clean and disinfect the staircase handrails - always working, always cheerful and always polite. Will we cruise with CMV again? No. Read Less
Sail Date November 2015
Of this 15 night cruise (approximately 355 possible hours) only 57 hours were spent ashore in 7 ports. We had thought that we would have 7 days ashore and 7 days on board, but the time spent ashore was very minimal. Vegetarian food was ... Read More
Of this 15 night cruise (approximately 355 possible hours) only 57 hours were spent ashore in 7 ports. We had thought that we would have 7 days ashore and 7 days on board, but the time spent ashore was very minimal. Vegetarian food was very limited i.e. vegetables wrapped in a cabbage leaf or bruschetta toast with tomato and broccoli on it for instance. At many meals there was a choice of four main courses of the day for non-vegetarians plus a choice of grilled salmon or chicken as well. Vegetarians only had the one choice of main course. Most staff were lovely, but a few unhelpful. I always felt that I was an inconvenience, when I spoke to Reception staff. Costs on board prohibitive i.e. £5.50 for a small box of M & Ms. The £17 per day drinks package, does not include water, or coffee in the bar - so you can get a brandy, but pay £2.20 for a bottle of water. I was somewhat concerned that a case of Legionnaires disease in a passenger who recently travelled on board the MV Magellan had been reported, but we were not told of it until we were on board. I would not have booked had I known before. Our Steward was great, but the bedding was a bit worn. Television reception was very intermittent. I was told by a passenger that this was to keep you out of your cabin and in the bars spending money. However, it was inconvenient. Entertainment was dismal i.e. bean bags, knit & natter, carpet bowls, Bridge, chairobics. Shows were good, but were all very similar. I would say entertainment was targeted at 75-95 year olds. A many occasions there was a very strong smell of diesel in the cabins, corridors and main areas. This often lasted for long periods at a time. Wifi was slow and costly. I was initially charged £10 for 2 hours, but not told that you could have 4 hours for £15. I really think it is time, holiday places STOPPED charging for Wifi. It is not a luxury, but an essential when you are away and they have to have Wifi for their own use anyway, so letting you access it should not be a problem, or incur a charge if you are using your own equipment and not theirs. Shore Excursions were good, but expensive and very short, due to short time available on shore. Cruise did say adults only, but 95% of people were aged about 70-95. Many people were infirm or disabled, but seemed to cope with all the ups and downs. I except the fact that there were very few balconies, but none of the windows opened - even a little and the air conditioning worked abysmally. I would not travel on the Magellan again. Read Less
Sail Date October 2015
This is a lovely Little boat. At 46,000 tons it is towards the top of the Small category. For a vessel of this size the cabin quality is good (4/5), but it is a little crowded. This was now our 12th cruise and certain factors ... Read More
This is a lovely Little boat. At 46,000 tons it is towards the top of the Small category. For a vessel of this size the cabin quality is good (4/5), but it is a little crowded. This was now our 12th cruise and certain factors disappointed. We prefer ‘Freestyle Dining’ and dislike being stuck on the same table with the same handful of guests every night. We are happy to share a table if necessary, but not for 6 nights in sequence. In consequence we switched our system to tracking down a good lunch meal ashore and skipping the evening dinner. The on-board alternative, the ‘Bistro’ was convenient, but the standard of food offered there was poor. (1/5). The standard of food in the main dining was well below expectation (2/5) and is our one major criticism. Had we tried this more often we might have met a better meal, but were unwilling to take the risk. The vessel has an Engine problem. It behaves like an old car. Very under-powered when ‘push’ is needed. It was extremely noisy when pulling away from the dockside or travelling in a river, probably against the water flow. We complained and the problem did disappear, but at the cost of very low speed running. To take 4 hours from Amsterdam to the river estuary indicated that the engine(s) were running at low power. Any faster and the vibrations would make the cabin furniture rattle. Coastal running over short distances worked well, but it might prove to be too noisy on a long, (Transatlantic ?) run. I await further comments. (If it was a horse I would shoot it.) The passenger mix favours the elderly, supported by the relatively low cost per person. We found the number of ‘wheelies’, Zimmer frames and wheeled walkers, motorised chairs, crutches and walking sticks surprising and soon realised that the Captain would not be able to offer the ‘Ship to Shore’ transfers using the lifeboats as tenders. It would have been extremely dangerous to even try. This was probably why the visits to Jersey and Guernsey were cancelled and replaced by Cherbourg and Rouen. I would congratulate him on this choice. We also wanted to go to the Channel Islands, but realised that it could not be done safely. CMV will have to rethink some of its itineraries or this will often arise Read Less
Sail Date September 2015
We only booked this cruise because we both wanted to see Jersey and Guernsey, unfortunately that didn't happen. We choice to park at tilbury and this was a brilliant service the staff at the car park were very helpful and gave ... Read More
We only booked this cruise because we both wanted to see Jersey and Guernsey, unfortunately that didn't happen. We choice to park at tilbury and this was a brilliant service the staff at the car park were very helpful and gave clear instructions. We noticed there that the other passengers seemed older than us. (We've just turned 60) most people were well over 70+ Embarkation was fast and on the ship we were met by staff and a very nice lady showed us to our cabin. The food was not of the best quality but there was plenty of it. The soups and the bread were very nice. Afternoon tea was very strange Apple crumble and custard and small hard scones with artificial cream and dry cake. We bought the drinks package even though we are not big drinkers, but it was well worth it as the cocktails were very nice and included brand name soft drinks as well. We both enjoyed Amsterdam and Zeebrugge and looked forward to the Channel Islands, but unfortunately the Captain announced that because of the high swell we wouldn't be going and instead were going to Cherbourg and Rouen instead. We and lots of other passengers thought this strange and more likely to do with the age and disabilities of the other passengers.( the weather so calm and sunny) as they would have to use tenders in these ports. We felt let down as we wouldn't have booked a cruise around France, so will never use this company again Read Less
Sail Date September 2015
This cruise (a 'taster' for us) was an embarrassment. Amsterdam was our first port of call (9am disembark). Ships arriving in Amsterdam must first navigate a massive lock. Between queuing up in this (surely the Captain should ... Read More
This cruise (a 'taster' for us) was an embarrassment. Amsterdam was our first port of call (9am disembark). Ships arriving in Amsterdam must first navigate a massive lock. Between queuing up in this (surely the Captain should be aware of this possibility and take preventative action?), finally being cleared by port authorities, having a faulty gangway, and then surging en-masse to go individually through immigration we had lost most of the first morning. We queued to get off that ship for over two hours... We were given extra time on land but this butted up into teatime so most people returned after only a few hours ashore. We were given free drinks with dinner to compensate but the second glass of wine was very reluctantly poured. Our second day was much better, as we arrived in Antwerp early. It was our first whole day out. We were disembarking back at Tilbury the next morning so passengers using porters were advised to put their cases outside their rooms for collection by 7pm that evening. People were unaware of this until this day, and several had no small bag to put their night clothes and toothbrushes in to carry off the next morning. That aside, we had dinner and I needed a loo visit before dessert, so left the restaurant and discovered the loos on two floors were closed for cleaning. I decided to take the lift to our room and use our own loo, but the lifts were all closed for baggage transfers!! I am sprightly, so despite the irritation I walked down (and up again!) several flights to our room. I passed two elderly couples en route having trouble negotiating the stairs. One lady was gasping for breath and being helped by other passengers. She badly needed one of those lifts. I should mention, a lot of people on this cruise were elderly... I feel this cruise was run for the benefit of staff efficiency and not for passenger needs. The staff all worked hard, but lack of forethought on the first whole day, and removing essential passenger facilities on that last evening was reprehensible. I'm afraid the Captain's one and only announcement on the last evening was an insult. We passengers all thought he was going to offer an explanation or two and certainly apologise but he told us our longitude/latitude, the amplitude of the waves etc. Everyone laughed in disbelief!! I won't repeat what some of them said. Neither ourselves nor the passengers we met will book the Magellan again. Read Less
Sail Date September 2015
As someone who doesn't generally write reviews (good or bad) I feel moved to say that my first cruise with CMV will be my last cruise with this line. I am not a seasoned cruiser having done fewer than 10 cuises with the likes of ... Read More
As someone who doesn't generally write reviews (good or bad) I feel moved to say that my first cruise with CMV will be my last cruise with this line. I am not a seasoned cruiser having done fewer than 10 cuises with the likes of P&O and Thomson and I had no expectations from CMV. I tried to be objective in my opinions. The embarkation process at Tilbury was satisfactory compared with the other lines I have experienced. The staff in general were very good but there are major differences evident from P&O and Thomson when it comes to the likes of entertainment and food availability. One doesn't expect 5 course meals to be made available 24/7 but with the other 2 lines I mention there will be hot food available from a servery until at lease 1am. CMV cease having buffet food available after 8.20pm. Yes, they bring around a couple of trays of small eats from 11.30-12.00 in the evening but it is a far cry from that available elsewhere and you have to be quick to get to it. It's not that I am always in the restaurant but the availability is the principle here. The food, whilst good, is not great compared to what I have previously experienced. Why no selection of biscuits available with the cheese? Why no custard available for the dry sweets counter? Why was it only after being badgered was that liquid cream was made available for the sweets? The other lines I have mentioned make these available so why not CMV? I did ask for biscuits with the cheese one evening and the chef did bring out a plate containing 4 cream crackers but biscuits were not available the following evening. Surely management could see that there was a need for biscuits/custard/single cream, etcetera. The staff were absolutely excellent within the buffet restaurant but lacked good leadership from where I stood. If this was my first cruise I would have been satisfied with the entertainment but in all honesty this has been the worst entertainment that I have experienced on board any ship so far. Anyone reading this, who has been on board other Thomson/P&O, will surely agree with this assertion. Again, I do not blame the entertainers who think they can sing, but rather the management who employed them. The entertainment in the main show lounge was hit and miss (mainly miss) and whilst the comedian was good the rest was average/poor. This line, in my humble opinion, has the ability to be good as the actual ship is of fairly good quality compared to some Thomson ships I have sailed on it needs senior management to get a grip. Read Less
Sail Date August 2015
I haven't read any previous reviews but thought I would offer my opinion as there were good and not so good things about the cruise. The ship was nice, venues nicely set out and a lovely theatre to see the shows. The food and ... Read More
I haven't read any previous reviews but thought I would offer my opinion as there were good and not so good things about the cruise. The ship was nice, venues nicely set out and a lovely theatre to see the shows. The food and service were both excellent. Cabins very nice and servicing brilliant! Richard Sykes the cruise director in charge of entertainment etc was absolutely brilliant in that he have his heart and soul into everything, unfortunately the same couldn't be said of the rest of his team who were sadly lacking! They should take note that not everyone on the ship is over 70 and needs to be spoken too and entertained as if they are children. Whilst the dancers were very good the two male singers were awful and at times looked as uncomfortable as the watching audience. One show "Rat Pack" started appallingly and was rescued by Richard in the last half hour as he took over the show completely not allowing the other two to sing another note, a wise decision! There were a couple of daytime activities, throwing hoops into a tin can, knit and natter, a talk on norwegion duck life and a session on bell ringing!!! I am not exaggerating when I say this is poor and not for someone ie myself who hasn't reached 60 yet! I am sure many peole enjoyed it just wasn't my cup of tea im afraid Read Less
Sail Date June 2015
Travelled to Fjords 13th June 6 nights. 1st thing that struck me was the lack of security on embarkation. Despite checkpoints at Tilbury we were just waved through, at the boat we picked up our boarding passes and were asked to go around ... Read More
Travelled to Fjords 13th June 6 nights. 1st thing that struck me was the lack of security on embarkation. Despite checkpoints at Tilbury we were just waved through, at the boat we picked up our boarding passes and were asked to go around the XRAY machine, something that would never happen at an airport. On our return there wasn't even a Passport check, no customs just straight out into London and away. The boat was very dated but furnished ok inside, outside areas were scruffy & tatty. The boat moved a lot in the water, rocking & listing, far more than I've experienced on other ships & several people were unwell. If the ship has stabilizers they were either useless, or not used to save fuel, either way not good. Food & restaurant servicewas generally good, we ate in the one of the main restaurants most of the time, but breakfast was chaotic if you didn't go early & table hard to come by. Itinery was g ood Eidfjord, Flam & Bergen all nice. We didn't book any excursions with C & M but those who did seemed to think they were overpriced. Booked the Flam railway online saving over £50 for the pair of us this was the highlight for me, be careful though of timings if booking independently as we had to use a tender to get to shore & they make sure their excursion people disembark first. There was some good entertainment a guest comedian/singer did 2 shows that were very good. The ships entertainment team were enthusiastic & did there best but the quality was not good. There was one girl Sarah who had a lovely voice but she was only given a half our slot in the captains club. She should be used more. In summary enjoyed the places we visited, cabin & restaurant teams were excellent &did their best to please but the ship, the organization of things that mattered & the excess movement of the ship meant we would be unlikely to travel on this ship again. Read Less
Sail Date June 2015
Our cabin was clean and tidy, it’s a pity the tap in the bathroom came off in my wife’s hand and it took over 4 hours before it was fixed. The Air-conditioning was noisy and the knob to turn it off was stuck, eventually I forced it off ... Read More
Our cabin was clean and tidy, it’s a pity the tap in the bathroom came off in my wife’s hand and it took over 4 hours before it was fixed. The Air-conditioning was noisy and the knob to turn it off was stuck, eventually I forced it off but unfortunately unknown to us the aircon was masking a constant loud ticking noise which seemed to come from the ceiling. The Cabin staff had a poor command of English and I couldn’t make myself understood and in the end they just walked away from me. The 1st day a problem arose with the toilet system all the cabins on our deck wouldn’t flush and it took several hours to fix the problem. As a way of compensation CMV gave us £50 to spend off our Passenger Account bill and if we booked another cruise a 25% discount would be applied. On the 2nd day at sea we had a strong smell of diesel in our cabin; I looked on both sides of the ship to see if a refuelling tanker was along side, but alas there wasn’t. Although it didn’t affect us one of the restaurants had an unplanned water feature pouring from the ceiling during Breakfast and was evacuated. Our restaurant was very good for Breakfast and Dinner the only complaint would be the same for all cruise ships they have no idea how to make tea. We were also surprised that tea and coffee making faculties are not available in our cabin; we were informed that this was due to health & Safety, we have never heard so much rubbish, and we could easily spill hot water on ourselves in the restaurant. If you want a sense of adventure the Magellan is for you, if not stay clear. Read Less
Sail Date June 2015
Embarkation for the cruise to the Norwegian Fiords was most efficient and impressive. I regularly cruise and this was by far the quickest embarkation I've ever experienced. After this the cruise experience started to go down hill. ... Read More
Embarkation for the cruise to the Norwegian Fiords was most efficient and impressive. I regularly cruise and this was by far the quickest embarkation I've ever experienced. After this the cruise experience started to go down hill. Magellan is and old ship and cruises like an old tug boat. Cabin was very noisy and vibrated terribly. The vibration was also present in most of the lounges. Our cabin toilet failed to work twice during the voyage. Temperatures in the cabin were uncontrollable, ours ran unbearably hot, whilst other travellers complained of freezing to death in thier's. Toilet facilities are in the majority for the disabled, which meant long queues for both men and women as despite being large, they could only accommodate one person at a time. At other times there would be an "OUT OF USE" board placed outside the door. Staff training seemed to be on going. Simple instructions as to how to stack glasses and spot a table that needed clearing were constantly being given by senior staff who were not much better trained themselves! Getting a drink in the evening was an impossible task. You could sit for 20 minutes and still not be noticed by the bar staff. Eventually I would go to the bar to place the order to be met by chaotic scenes from behind the bar as inexperienced staff tried to remember what ingredients of each cocktail was! By the 4th day both my wife and I were confined to the cabin as we had both contracted the virus of severe sore throat and coughing which seemed to be on board the Magellan. It would seem from previous cruise reviews that this is an unwanted free of charge extra that comes with the ship! Drinks prices were reasonable if you could get served. Also you didn't want to drink too much as you then had the chore of finding a toilet that either was still in working order or didn't have a queue 20 persons deep outside it! Evening entertainment was average . Quiz shows were chaotically run but untrained staff and the cabaret in the evening was punctuated by very long gaps as the performers got changed or read the script for the next scene. I have cruised for many years and with many companies and this experience will be remembered as one of the less memorable. I am given to understand that the Magellan is going back into dry dock to have its Carnival Funnel removed. Might I also suggest that they remove their present senior management and replace both them and the rest of the crew with competent and professionally trained staff if they exist within this company? Read Less
Sail Date April 2015
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & ... Read More
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & other staff were very helpful & friendly but were battling against the shortcomings of the ship. Our first night aboard we waited an hour before anyone offered us even a glass of water & there was little improvement throughout, the food was never hot & on one occasion there was water pouring through a light fitting as we were dining. Our cabin was large enough but hot water for the shower was unreliable as was flushing the toilet. The gym had no water available & all the instructions were available in 3 languages but not English!! The cruise director was very good but some of the other entertainment was less than professional Read Less
Sail Date March 2015
Boarding was fairy orderly given the full ship. Tilbury cruise terminal is embarrassingly dated and falling to bits, particularly the walkway to the ship. Cabin was clean and comfortable and fairy standard. No complaints. Some of our ... Read More
Boarding was fairy orderly given the full ship. Tilbury cruise terminal is embarrassingly dated and falling to bits, particularly the walkway to the ship. Cabin was clean and comfortable and fairy standard. No complaints. Some of our group had a superior single however this appeared to just be a twin room. Despite making one reservation for four of us in three cabins we were all split for dinner and it took an age to get it sorted. Lunch buffet very basic and disorderly. Ran out of many options. Few drinks were had. Service very slow at times but friendly enough. Some of the alcoholic cocktails were fairy devoid of alcohol. Drinks prices average. House beer ok. Dinner was nice but it took an age to get wine. Wine waiters spend too much time chatting. It's all well and good but when you have just three of them between a whole dining room they really need tog et a move on. Food was fairly good. The ship is pleasant but enough thought hasn't gone In to it. CMV have a mature following and with that the low down seats in every venue and lack of arms on chairs means getting in and out is tricky. The ship is not very intuitive. You have to go up over and down to get around it at times which is confusing, and only certain lifts take you all the way to the upper floors. Show was very average. Camp as christmas costumes, poorly timed dancing, average to good singers. Shame as the show lounge is a very nice venue. Breakfast in the morning involved a massive queue for the a la carte or fighting for a table in the buffet. However food tasted good enough, but we had to eat it outside in the cold! Coffee good and plenty of it. Many hots were slow to be replenished. Disembarkation was chaotic. It took almost two hours to get off despite being at the very front. Calmac told the local taxi firm that no taxis were needed where in fact around 15 were needed. Crew got off first as well as trolleys of equipment whilst the aging clientele were left stuck standing in the reception area which had became very crowded. Not CMV's fault but was very disappointed by the Port of Tyne official just barging past the crew's request to see some ID. So much for security. But credit to the crew for trying several times to see some ID. Crew level of English is not acceptable. Basic requests from reception for antacids and lost property in the cabin were met with confusion. Lots of very unhappy regulars too. It should have been a showcase however it was very haphazard and it has put me off sailing with them again. All in all an expensive day out, and fairy disappointing. Read Less
Sail Date March 2015
We have also just returned from a cruise with CMV, on their ‘new’ vessel, the Magellan. A memorable trip for the solar eclipse and northern lights, but infamous in our memory for the levels of illness, lacklustre quality and ... Read More
We have also just returned from a cruise with CMV, on their ‘new’ vessel, the Magellan. A memorable trip for the solar eclipse and northern lights, but infamous in our memory for the levels of illness, lacklustre quality and astonishing bureaucracy. Embarkation went remarkably smoothly, and we were taken to our cabin, a twin room on Deck 6 outer, efficiently. We only had four bags between us; these arrived individually over the space of about two hours. When sailing the Magellan shakes, judders and rattles like a cross channel ferry, so if that something you can't sleep through keep it in mind. There was a lot of minor illness on the cruise, a heavy cold virus seems to have been accelerated around, by the first weekend hacking coughs and sneezes punctuated all public gatherings onboard. We lost a couple of days each recovering from this illness, and talking to other passengers this was quite a common experience. In the Waldorf and Kensington dining rooms the seated dining was generally good, service good and food reasonable. Our table was near a corner in the Waldorf and this is a very draughty location, not good when the Arctic wind was blowing. Raffles 'bistro' on the other hand became quite chaotic, lacked sufficient seating, and was much closer to a works canteen than a 'bistro'. The food was generally very good; you just couldn't eat in comfort. Given that there were only about 800 passengers (according to an officer) rather than the 1250 capacity, I dread to think what the situation would have been like if the vessel had been closer to capacity. Most of the passengers were in their seventies and eighties, many with mobility issues. The vessel has plenty of lifts to serve these needs. Regarding the food, there’s a good range of healthy options, lots of fruit and vegetables as well as well cooked mains. There is no indoor swimming pool on the vessel, only an outside one. The gym equipment is broadly fine, but the saddles on the cycle machines are broken. You also need some Spanish language skills as all the instructions are in that language. The shipboard tannoy is inconsistent over the vessel, and pot-luck on whether you hear it. Sometimes we received it in our cabin, sometimes not. There is supposed to be satellite Wi-Fi whilst at sea but it rarely actually works. There are about six terminals in the Wi-Fi lounge but only two ever worked and that was painfully slowly. Queues built-up as did the complaints. Try and double-check the Wi-Fi effectiveness before you cough-up for it as they will start charging for it when they can get the software to work. The administrative systems on board were astonishingly complex. The drinks package at £17 a day appeared to be a way of simplifying things. However it didn't include soft drinks, tea or coffee in the bars, bottled water (!) or even the cocktail of the day in some bars. Every time a drink was ordered you had to sign a chit! Often the chit included a charge and the staff were most put out when people refused to sign despite reassurances that you wouldn't be charged! We saw people queuing at reception to have these incorrect charges removed from their bills! CMV seems to delight in producing large quantities of paperwork. On the last day of the cruise while we queued (again) in Reception to sort something out, dozens of fellow passengers came through to remove all the gratuities from their bills as they wished to make their own arrangements. We saw lots of administrative errors being challenged and the Cruise manager being clueless as to how to sort them out. At embarkation everyone handed in their passports with the promise that they would be returned in 24 hours. In fact three days had gone by without news, we got them back just in time for Reykjavik. On arrival at Lerwick there was a surprise, contrary to the paperwork we received this port required tendering, just another error. Also choose excursions carefully, talking to many fellow passengers, they don't sound good value for money. On a positive note, Richard the Cruise Entertainment Director is an excellent singer and Compere. He was also excellent when it came to alerting everyone about the northern lights. There were some excellent speakers for the voyage. There was also a good range of activities to pass the days at sea.   Read Less
Sail Date March 2015
Went the Solar Eclipse and northern lights cruise. This was the maiden voyage.. The ship was half full so we had one sitting for dinner.. The food in the bistro, a self service restaurant was always cold. Lots of people complained but ... Read More
Went the Solar Eclipse and northern lights cruise. This was the maiden voyage.. The ship was half full so we had one sitting for dinner.. The food in the bistro, a self service restaurant was always cold. Lots of people complained but nothing was done about it.. The food in the waiter service restaurants was nice, and hot too.. There was lack of hand sanitation, we have been on a few cruises and hand sanitation is always strict. Quite a few of the staff could not understand English. When we got to our cabin, we had a nice surprise that we had a complimentary drinks package which was 5 bottles of wine. We gave our receipt to the waiter on the first night. We received a bottle. But the next night the waiter had no idea what we were on about when we said about the package. So we only had 1 of the 5 bottles. Reception didn't have a clue about the package either. The staff were not very friendly either. Our cabin steward Maria was lovely and a waiter in the bistro calls Boris...the rest didn't seem to want to give you the time of day...The chairs on deck was all rusty and worn out... We will not be sailing on the Magellan again... I just hope whoever sails with her in future, that they get there act together...   Read Less
Sail Date March 2015
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen ... Read More
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen to see the new ship. Unfortunately things did not begin well. When we arrived at the terminal we heard that there had been a computer problem and check-in was delayed - and so the queuing began... We were eventually told that check-in would take place on board and we could board. Once we had queued to get on board we found another massive queue winding round the ship so that we could check in. An hour later, harassed waiters were bringing round glasses of wine to placate the crowds. After two hours, hooray, we reach the front of the queue to find we were simply there to register a credit card - the identity cards had already been given out and the cabin keys were already in the cabins, Oh that's great. I mention this at length because the chaos and lack of information were indicative of a lack of organisation, let alone that many of the passengers are not of an age to enjoy such an endurance test. Our cabin was basic but ok. There is no control of the temperature so you get whatever you get. If you enjoy eavesdropping then you have a bonus as you can clearly hear every word from your neighbours cabins. We went for a look around the public areas and my overall impression of the décor was that it was much closer to a Dover-Calais ferry than a luxury liner. The shipyard must have got a fantastic deal on Formica because there's a lot of it. Generally it was not like staying in a four star hotel, more like a trip to McDonald's. Time for drinks in the bar. One beer and a white wine, £10. I'm looking at the receipt now just to make sure. Expensive? More than any other ship I've ever been on I think. Dinner was good. There we are, it's not all negative. The show lounge was absolutely full, so we never saw the show, but I'm guessing that there are normally two dinner sittings and two shows so this would be less of an issue. The serving staff were individually good, but there seemed to be a lot of aimless wandering around which, I guess, reflected that the staff were not yet used to working on the ship. Breakfast was a buffet, even in the main restaurant. We arrived at 8am, peak time I suppose, but it was a bit of a scrum with people three deep waiting for more food to arrive from the galley. In summary, I appreciate that this all sounds pretty negative but we were only on board one night and that was what happened. I hope that many of the problems were due to teething troubles and that the company can get their act together. If you can get a really spectacularly cheap deal on the Magellan then you could overlook the shortcomings, but would I sail on it again? Afraid not.   Read Less
Sail Date March 2015
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 2.9
Service 4.0 3.9
Value For Money 5.0 3.6

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