11 Helpful Votes
Sail Date: December 2015
Looking forward to a lovely long Cruise was a bit disappointing. This is the most noisy ship ever, most night had to sleep with ear plugs in, with the engine noise and all the creaks and rattles Apart from the noises in the cabin their was ... Read More
Looking forward to a lovely long Cruise was a bit disappointing. This is the most noisy ship ever, most night had to sleep with ear plugs in, with the engine noise and all the creaks and rattles Apart from the noises in the cabin their was always a terrible noise by the Captain Bar and Photo Shop think it was the air con. It is very unstable in bad weather, so if you suffer with sea sickness not a good ship to travel on. It always had a tilt. The air con is not very well regulated so is cold when you don't want it to be and hot when you want it cold, to turn it on or off in your cabin the controls are on the ceiling so if you are small you would have to ask your cabin steward to do it for you. The food was cold or warm. Even thou their was quite a few chairs they were not comfortable to sit on to relax. Too many sun beds and not enough sun chairs. Cannot walk round deck. Water in tap was safe to drink but tasted horrible and to buy water on ship was £2.20 for a large bottle. Their was often leaks from pipes, one was outside the Sinatra Bar which had towels and buckets on the floor for about 4 weeks Think the security could be better when you come back on ship. Entertainment was a bit boring as it was the same most nights and some of the singers sounded like it was karaoke a night, would had been nice to have more guest entertainers. We had one on at Christmas and Two on for the Amazon cruises. The staff were excellent but they did not seem very happy but I had heard that they had problems with their wages. The drink package was well doing. This ship it not really suitable for long cruises. I would not travel on the Magellan again. Saying that we made the best of our time on board and had a good time. I suppose you get what you pay for. This is just my opinion and experience of the ship. Read Less
4 Helpful Votes
Sail Date: December 2015
Our trip started with a 5 hour delay due to bad weather, fair enough these things happen, we were advised by a phone call and were able to re-arrange our taxi pick up. We arrived at Tilbury and check in went without a hitch, on board ... Read More
Our trip started with a 5 hour delay due to bad weather, fair enough these things happen, we were advised by a phone call and were able to re-arrange our taxi pick up. We arrived at Tilbury and check in went without a hitch, on board shown our cabin, spacious and clean with plenty of space for our clothes, good size shower room, and later found it to be a good shower very powerful. So far so good but...... I am afraid it was all down hill from then on in, we found a lot of the staff to be very surly as if it was all too much trouble!!! That's a shame as any other cruise we had been on the staff were cheerful always had a smile and were only to happy to help. The food was awful from the 22nd Dec until 27th Dec, food was just warm, not very appealing, one lunch time in one of the restaurants my husband was given raw fish for lunch, and no it was not supposed to be sushi, we also heard that quite a few people experienced the same! Christmas Day Dinner was terrible, 2 small slices of turkey, possibly 2 sprouts with a few batons of carrot, a slice of bread sauce, yes I did say a slice, NO POTATOES, Christmas pudding was not Christmas pudding at all it was a chocolate sponge with a few currants in it and a chocolate sauce on top, I wont even explain the so called mince pie. I did say until 27th Dec then .... what happened who knows but suddenly things started to improve the staff had smiles on their faces helpful and polite, the food improved beyond recognition, hot, appearance better, are we on the same ship I could hear. So why, why did we have to experience all the negativity, and over Christmas as well, its a terrible shame, our first Christmas away possible our last! I could go on and on regarding this trip but I think people reading this will get the message. Read Less
5 Helpful Votes
Sail Date: December 2015
What a disappointment, first port of call should have been Gibraltar, it was Antwerp. The reason for this change wasn't believed by anyone and as a result, we didn't go to Lanzarote. The food in the Waldorf was mainly inedible, ... Read More
What a disappointment, first port of call should have been Gibraltar, it was Antwerp. The reason for this change wasn't believed by anyone and as a result, we didn't go to Lanzarote. The food in the Waldorf was mainly inedible, the Head Chef clearly couldn't cook even basic food. He tried to be too clever and innovative, but failed miserably. The lack of sufficient seating in most public areas, including Raffles was problematical. The ship appeared to little or no stabilisation compared to other ships I have sailed in previously. Wouldn't ever consider another cruise with Cruise and Maritime, I am going back to P and O (a professional Company). Read Less
7 Helpful Votes
Sail Date: December 2015
I don't think I have to say much about this xmas/new year cruise, most has been said from previous reviews. It was a total disappointment, all comments previously written are 100% accurate, our cabin steward ( Sanjay ) seemed to be ... Read More
I don't think I have to say much about this xmas/new year cruise, most has been said from previous reviews. It was a total disappointment, all comments previously written are 100% accurate, our cabin steward ( Sanjay ) seemed to be the only person who knew what is job was, and the the staff who took our orders for drinks, they did a fine job. We saw the captain maybe 4 times in the 2 weeks, just his report on the pa system, if you could hear him that is. The other item no one has pointed out was the disembarkation at Tilbury, many took the offer of the express move to get off early, this was a total joke, we stood for 1.5 hours waiting to disembark, only to be told that we had to turn round to disembark the other side, then turned again, then again, surely a ship can only dock one way, of course tempers started to raise, when we were told to move round again to another place of disembarking by a member of staff, what did she expect. Eventually we left the ship at 3.10 pm instead of 1.30pm, that was after waiting around at different points on the ship from 10.00am, the time we had to vacate our cabins. So over 5 hrs to vacate the ship. It was a disgrace to be treated like this. I could say more about the entertainment, food, cleanliness, the drinks rip off which hardly anyone took up, the £5.00 per night per person tips, I, like most were at reception on the 4th January getting it reimbursed from our card bills. At least I gave a good tip to our cabin steward, he deserved it. I will no doubt be going back to Thomson for future cruises. Read Less
2 Helpful Votes
Sail Date: December 2015
We booked an overnight stay on this ship in the port of Tilbury. The experienced was rushed, being allowed on board at 4.30pm, Dinner at 6.30pm & out of cabins by 8.00am the following morning with disembarkation by 9.30am. We were ... Read More
We booked an overnight stay on this ship in the port of Tilbury. The experienced was rushed, being allowed on board at 4.30pm, Dinner at 6.30pm & out of cabins by 8.00am the following morning with disembarkation by 9.30am. We were possibly unlucky to be given cabin 4118, which although comfortable, had no tea making facilities. Because we just changed into evening wear on arrival we never noticed anything. However when we went to bed at around 12.30am, the noise in the cabin from a defective fan? was unbearable. I have slept through storms, people shouting etc., but this was not only loud, but vibrating through the cabin. The staff were very friendly, the entertainment reasonable and the food very good, although small portions. It was such a shame that we were given this room, because it spoilt the experience, leaving the ship tired & ready for a good nights sleep at home. Read Less
2 Helpful Votes
Sail Date: December 2015
Having previously cruised with the likes of Celebrity and P & O we thought we'd give Cruise & Maritime a go and opted to try a 3 day jaunt to Amsterdam and Antwerp before booking one of their cruises further afield. Stayed in ... Read More
Having previously cruised with the likes of Celebrity and P & O we thought we'd give Cruise & Maritime a go and opted to try a 3 day jaunt to Amsterdam and Antwerp before booking one of their cruises further afield. Stayed in a lovely B & B in Longfield the night before, parked our car on someone's driveway for a very modest sum [booked through an official website] and went to catch the ferry over to Tilbury dock however the ferry was kaput so we had to get a taxi @ £35. Boarding was swift however our hand luggage was not inspected AT ALL, we were simply waved through - we could have had any kind of device of destruction secreted and in these days of hugely increased risk I was thoroughly shocked and more than a tad angry that security is so lax. Immediately shown to our very spacious cabin we were met by a wall of heat, there was a dial in the ceiling which we had to turn right back and after some hours it was bearable. As I say the cabin [an upgrade to Premium Twin Outside] was spacious with plenty of storage, a TV and very good lighting which was variable in terms of full on or low and two reading lights. The bathroom had a good sized shower but disappointing in terms of toiletries -dispensers, one for soap, one for shampoo, no conditioner. I loathe dragging these things around with me - added weight and superfluous as I'm happy to use those normally provided. I noted an aroma of fried food and realised we were situated above kitchens, this was to pervade our room at every meal service. We went up to the buffet "Raffles" for some lunch. A mediocre spread is a term I would use. Evacuation drill next. Short of actually getting into the lifeboats and being lowered to the sea below it was the most protracted affair I have ever been subjected to and as usual the "late" contingent rolled in further extending the exercise. Back to the room to rest before dinner. We had to phone down to reception to ascertain our table number and dining venue. Arrived for our evening meal and were sat by very affable young waiters. Menu issued we selected our meal & even the desert was to be established at this time. No wine waiter appeared at any point and when I asked for a glass of red wine I was poured a sample of a very vinegary Tempranillo which I declined, no other choice proffered. I chose Pate - looked more like a slice of brawn - pale and very uninteresting, served with a few flaccid leaves, Pork Escalopes in some kind of coating which was scuffed and unattractive dumped on the plate with no more than 6 cubes in total of carrot and possibly turnip - no potatoes and then the diet lemon mousse which could only be described as shaving foam mixed with gelatine. Seated on a table of 8 our courses came at different times and so we were left hesitating to start without our company having theirs. Ghastly! With only subtle variations this was the menu throughout the ship for that evening. We chose not to frequent the dining room again but the buffet was no improvement serving the equivalent of a meat stew of one sort or another, pizza and some other uninspiring offering each evening. Breakfast consisted of the usual items although the bacon appeared to be whole packs of bacon bits emptied onto a flat griddle and cooked still stuck together in a clump only to be separated by vigorous manipulation of the provided tongs. If you chose to have water with your meal you would need to fill several small glasses as each only held about 150ml. No tea or coffee making facilities in the room unless you book a suite so people cunningly filled vessels of hot water and took the makings from the only available source, in Raffles Bistro, back to their cabins. Enough about the food suffice to say it was dire, mean portioned [main dining room] school dinner food. Entertainment: Dire, sat and endured 5 minutes of some song and dance routine. Back to our cabin: Unable to sleep for the most awful noises which sounded as though some Blue whales had found appropriately sized toffee hammers and set about bashing the side of the ship, coupled with the "Air conditioning" making a loud racket I called the reception to ask if all was well with the ship. A lovely young officer came up to the cabin and cheerfully informed that it was completely normal and that is was an old ship. Reception kindly sent up four earplugs which were slid under our door in an envelope. Never sleeping well the first night away from home I brought some Nytol which I was obliged to use each and every night along with weapons grade earplugs. Hubby & I were delighted to get off this old tub and felt more than a tad of sympathy for anyone booked on its sojourn around the world next year. Read Less
2 Helpful Votes
Sail Date: November 2015
Ship is lovely, but no laundry,cinema or tea/coffee facility in cabins - essential on long cruises, but not according to CMV. Staff are generally lacking in enthusiasm and all crew struggle with English. Restaurant staff and cabin ... Read More
Ship is lovely, but no laundry,cinema or tea/coffee facility in cabins - essential on long cruises, but not according to CMV. Staff are generally lacking in enthusiasm and all crew struggle with English. Restaurant staff and cabin staff are very good. Food is very average - poor quality ingredients and meat was always overcooked, but well presented. Drinks are expensive - beware mixed drinks, ie vodka and tonic, using cheap and nasty spirits. A bottle of house red at dinner will set you back £15 for a wine that could probably be picked up in a supermarket for a fiver. Daytime activities are woeful and evening entertainment poor. Internet is expensive (£35 for 10 hours) and connection was very difficult, if not impossible. Gratuities are, in reality, a service charge and automatically debited to passengers' accounts. Many crew do not benefit from this system, despite what CMV claim. Good points? - Gym, steam and sauna suite ( without drinking water) and the young people that clean and disinfect the staircase handrails - always working, always cheerful and always polite. Will we cruise with CMV again? No. Read Less
1 Helpful Vote
Sail Date: October 2015
Of this 15 night cruise (approximately 355 possible hours) only 57 hours were spent ashore in 7 ports. We had thought that we would have 7 days ashore and 7 days on board, but the time spent ashore was very minimal. Vegetarian food was ... Read More
Of this 15 night cruise (approximately 355 possible hours) only 57 hours were spent ashore in 7 ports. We had thought that we would have 7 days ashore and 7 days on board, but the time spent ashore was very minimal. Vegetarian food was very limited i.e. vegetables wrapped in a cabbage leaf or bruschetta toast with tomato and broccoli on it for instance. At many meals there was a choice of four main courses of the day for non-vegetarians plus a choice of grilled salmon or chicken as well. Vegetarians only had the one choice of main course. Most staff were lovely, but a few unhelpful. I always felt that I was an inconvenience, when I spoke to Reception staff. Costs on board prohibitive i.e. £5.50 for a small box of M & Ms. The £17 per day drinks package, does not include water, or coffee in the bar - so you can get a brandy, but pay £2.20 for a bottle of water. I was somewhat concerned that a case of Legionnaires disease in a passenger who recently travelled on board the MV Magellan had been reported, but we were not told of it until we were on board. I would not have booked had I known before. Our Steward was great, but the bedding was a bit worn. Television reception was very intermittent. I was told by a passenger that this was to keep you out of your cabin and in the bars spending money. However, it was inconvenient. Entertainment was dismal i.e. bean bags, knit & natter, carpet bowls, Bridge, chairobics. Shows were good, but were all very similar. I would say entertainment was targeted at 75-95 year olds. A many occasions there was a very strong smell of diesel in the cabins, corridors and main areas. This often lasted for long periods at a time. Wifi was slow and costly. I was initially charged £10 for 2 hours, but not told that you could have 4 hours for £15. I really think it is time, holiday places STOPPED charging for Wifi. It is not a luxury, but an essential when you are away and they have to have Wifi for their own use anyway, so letting you access it should not be a problem, or incur a charge if you are using your own equipment and not theirs. Shore Excursions were good, but expensive and very short, due to short time available on shore. Cruise did say adults only, but 95% of people were aged about 70-95. Many people were infirm or disabled, but seemed to cope with all the ups and downs. I except the fact that there were very few balconies, but none of the windows opened - even a little and the air conditioning worked abysmally. I would not travel on the Magellan again. Read Less
1 Helpful Vote
Sail Date: September 2015
This is a lovely Little boat. At 46,000 tons it is towards the top of the Small category. For a vessel of this size the cabin quality is good (4/5), but it is a little crowded. This was now our 12th cruise and certain factors ... Read More
This is a lovely Little boat. At 46,000 tons it is towards the top of the Small category. For a vessel of this size the cabin quality is good (4/5), but it is a little crowded. This was now our 12th cruise and certain factors disappointed. We prefer ‘Freestyle Dining’ and dislike being stuck on the same table with the same handful of guests every night. We are happy to share a table if necessary, but not for 6 nights in sequence. In consequence we switched our system to tracking down a good lunch meal ashore and skipping the evening dinner. The on-board alternative, the ‘Bistro’ was convenient, but the standard of food offered there was poor. (1/5). The standard of food in the main dining was well below expectation (2/5) and is our one major criticism. Had we tried this more often we might have met a better meal, but were unwilling to take the risk. The vessel has an Engine problem. It behaves like an old car. Very under-powered when ‘push’ is needed. It was extremely noisy when pulling away from the dockside or travelling in a river, probably against the water flow. We complained and the problem did disappear, but at the cost of very low speed running. To take 4 hours from Amsterdam to the river estuary indicated that the engine(s) were running at low power. Any faster and the vibrations would make the cabin furniture rattle. Coastal running over short distances worked well, but it might prove to be too noisy on a long, (Transatlantic ?) run. I await further comments. (If it was a horse I would shoot it.) The passenger mix favours the elderly, supported by the relatively low cost per person. We found the number of ‘wheelies’, Zimmer frames and wheeled walkers, motorised chairs, crutches and walking sticks surprising and soon realised that the Captain would not be able to offer the ‘Ship to Shore’ transfers using the lifeboats as tenders. It would have been extremely dangerous to even try. This was probably why the visits to Jersey and Guernsey were cancelled and replaced by Cherbourg and Rouen. I would congratulate him on this choice. We also wanted to go to the Channel Islands, but realised that it could not be done safely. CMV will have to rethink some of its itineraries or this will often arise Read Less
Sail Date: September 2015
We only booked this cruise because we both wanted to see Jersey and Guernsey, unfortunately that didn't happen. We choice to park at tilbury and this was a brilliant service the staff at the car park were very helpful and gave ... Read More
We only booked this cruise because we both wanted to see Jersey and Guernsey, unfortunately that didn't happen. We choice to park at tilbury and this was a brilliant service the staff at the car park were very helpful and gave clear instructions. We noticed there that the other passengers seemed older than us. (We've just turned 60) most people were well over 70+ Embarkation was fast and on the ship we were met by staff and a very nice lady showed us to our cabin. The food was not of the best quality but there was plenty of it. The soups and the bread were very nice. Afternoon tea was very strange Apple crumble and custard and small hard scones with artificial cream and dry cake. We bought the drinks package even though we are not big drinkers, but it was well worth it as the cocktails were very nice and included brand name soft drinks as well. We both enjoyed Amsterdam and Zeebrugge and looked forward to the Channel Islands, but unfortunately the Captain announced that because of the high swell we wouldn't be going and instead were going to Cherbourg and Rouen instead. We and lots of other passengers thought this strange and more likely to do with the age and disabilities of the other passengers.( the weather so calm and sunny) as they would have to use tenders in these ports. We felt let down as we wouldn't have booked a cruise around France, so will never use this company again Read Less
Sail Date: September 2015
This cruise (a 'taster' for us) was an embarrassment. Amsterdam was our first port of call (9am disembark). Ships arriving in Amsterdam must first navigate a massive lock. Between queuing up in this (surely the Captain should ... Read More
This cruise (a 'taster' for us) was an embarrassment. Amsterdam was our first port of call (9am disembark). Ships arriving in Amsterdam must first navigate a massive lock. Between queuing up in this (surely the Captain should be aware of this possibility and take preventative action?), finally being cleared by port authorities, having a faulty gangway, and then surging en-masse to go individually through immigration we had lost most of the first morning. We queued to get off that ship for over two hours... We were given extra time on land but this butted up into teatime so most people returned after only a few hours ashore. We were given free drinks with dinner to compensate but the second glass of wine was very reluctantly poured. Our second day was much better, as we arrived in Antwerp early. It was our first whole day out. We were disembarking back at Tilbury the next morning so passengers using porters were advised to put their cases outside their rooms for collection by 7pm that evening. People were unaware of this until this day, and several had no small bag to put their night clothes and toothbrushes in to carry off the next morning. That aside, we had dinner and I needed a loo visit before dessert, so left the restaurant and discovered the loos on two floors were closed for cleaning. I decided to take the lift to our room and use our own loo, but the lifts were all closed for baggage transfers!! I am sprightly, so despite the irritation I walked down (and up again!) several flights to our room. I passed two elderly couples en route having trouble negotiating the stairs. One lady was gasping for breath and being helped by other passengers. She badly needed one of those lifts. I should mention, a lot of people on this cruise were elderly... I feel this cruise was run for the benefit of staff efficiency and not for passenger needs. The staff all worked hard, but lack of forethought on the first whole day, and removing essential passenger facilities on that last evening was reprehensible. I'm afraid the Captain's one and only announcement on the last evening was an insult. We passengers all thought he was going to offer an explanation or two and certainly apologise but he told us our longitude/latitude, the amplitude of the waves etc. Everyone laughed in disbelief!! I won't repeat what some of them said. Neither ourselves nor the passengers we met will book the Magellan again. Read Less
1 Helpful Vote
Sail Date: August 2015
As someone who doesn't generally write reviews (good or bad) I feel moved to say that my first cruise with CMV will be my last cruise with this line. I am not a seasoned cruiser having done fewer than 10 cuises with the likes of ... Read More
As someone who doesn't generally write reviews (good or bad) I feel moved to say that my first cruise with CMV will be my last cruise with this line. I am not a seasoned cruiser having done fewer than 10 cuises with the likes of P&O and Thomson and I had no expectations from CMV. I tried to be objective in my opinions. The embarkation process at Tilbury was satisfactory compared with the other lines I have experienced. The staff in general were very good but there are major differences evident from P&O and Thomson when it comes to the likes of entertainment and food availability. One doesn't expect 5 course meals to be made available 24/7 but with the other 2 lines I mention there will be hot food available from a servery until at lease 1am. CMV cease having buffet food available after 8.20pm. Yes, they bring around a couple of trays of small eats from 11.30-12.00 in the evening but it is a far cry from that available elsewhere and you have to be quick to get to it. It's not that I am always in the restaurant but the availability is the principle here. The food, whilst good, is not great compared to what I have previously experienced. Why no selection of biscuits available with the cheese? Why no custard available for the dry sweets counter? Why was it only after being badgered was that liquid cream was made available for the sweets? The other lines I have mentioned make these available so why not CMV? I did ask for biscuits with the cheese one evening and the chef did bring out a plate containing 4 cream crackers but biscuits were not available the following evening. Surely management could see that there was a need for biscuits/custard/single cream, etcetera. The staff were absolutely excellent within the buffet restaurant but lacked good leadership from where I stood. If this was my first cruise I would have been satisfied with the entertainment but in all honesty this has been the worst entertainment that I have experienced on board any ship so far. Anyone reading this, who has been on board other Thomson/P&O, will surely agree with this assertion. Again, I do not blame the entertainers who think they can sing, but rather the management who employed them. The entertainment in the main show lounge was hit and miss (mainly miss) and whilst the comedian was good the rest was average/poor. This line, in my humble opinion, has the ability to be good as the actual ship is of fairly good quality compared to some Thomson ships I have sailed on it needs senior management to get a grip. Read Less
1 Helpful Vote
Sail Date: June 2015
I haven't read any previous reviews but thought I would offer my opinion as there were good and not so good things about the cruise. The ship was nice, venues nicely set out and a lovely theatre to see the shows. The food and ... Read More
I haven't read any previous reviews but thought I would offer my opinion as there were good and not so good things about the cruise. The ship was nice, venues nicely set out and a lovely theatre to see the shows. The food and service were both excellent. Cabins very nice and servicing brilliant! Richard Sykes the cruise director in charge of entertainment etc was absolutely brilliant in that he have his heart and soul into everything, unfortunately the same couldn't be said of the rest of his team who were sadly lacking! They should take note that not everyone on the ship is over 70 and needs to be spoken too and entertained as if they are children. Whilst the dancers were very good the two male singers were awful and at times looked as uncomfortable as the watching audience. One show "Rat Pack" started appallingly and was rescued by Richard in the last half hour as he took over the show completely not allowing the other two to sing another note, a wise decision! There were a couple of daytime activities, throwing hoops into a tin can, knit and natter, a talk on norwegion duck life and a session on bell ringing!!! I am not exaggerating when I say this is poor and not for someone ie myself who hasn't reached 60 yet! I am sure many peole enjoyed it just wasn't my cup of tea im afraid Read Less
2 Helpful Votes
Sail Date: June 2015
Travelled to Fjords 13th June 6 nights. 1st thing that struck me was the lack of security on embarkation. Despite checkpoints at Tilbury we were just waved through, at the boat we picked up our boarding passes and were asked to go around ... Read More
Travelled to Fjords 13th June 6 nights. 1st thing that struck me was the lack of security on embarkation. Despite checkpoints at Tilbury we were just waved through, at the boat we picked up our boarding passes and were asked to go around the XRAY machine, something that would never happen at an airport. On our return there wasn't even a Passport check, no customs just straight out into London and away. The boat was very dated but furnished ok inside, outside areas were scruffy & tatty. The boat moved a lot in the water, rocking & listing, far more than I've experienced on other ships & several people were unwell. If the ship has stabilizers they were either useless, or not used to save fuel, either way not good. Food & restaurant servicewas generally good, we ate in the one of the main restaurants most of the time, but breakfast was chaotic if you didn't go early & table hard to come by. Itinery was g ood Eidfjord, Flam & Bergen all nice. We didn't book any excursions with C & M but those who did seemed to think they were overpriced. Booked the Flam railway online saving over £50 for the pair of us this was the highlight for me, be careful though of timings if booking independently as we had to use a tender to get to shore & they make sure their excursion people disembark first. There was some good entertainment a guest comedian/singer did 2 shows that were very good. The ships entertainment team were enthusiastic & did there best but the quality was not good. There was one girl Sarah who had a lovely voice but she was only given a half our slot in the captains club. She should be used more. In summary enjoyed the places we visited, cabin & restaurant teams were excellent &did their best to please but the ship, the organization of things that mattered & the excess movement of the ship meant we would be unlikely to travel on this ship again. Read Less
Sail Date: June 2015
Our cabin was clean and tidy, it’s a pity the tap in the bathroom came off in my wife’s hand and it took over 4 hours before it was fixed. The Air-conditioning was noisy and the knob to turn it off was stuck, eventually I forced it off ... Read More
Our cabin was clean and tidy, it’s a pity the tap in the bathroom came off in my wife’s hand and it took over 4 hours before it was fixed. The Air-conditioning was noisy and the knob to turn it off was stuck, eventually I forced it off but unfortunately unknown to us the aircon was masking a constant loud ticking noise which seemed to come from the ceiling. The Cabin staff had a poor command of English and I couldn’t make myself understood and in the end they just walked away from me. The 1st day a problem arose with the toilet system all the cabins on our deck wouldn’t flush and it took several hours to fix the problem. As a way of compensation CMV gave us £50 to spend off our Passenger Account bill and if we booked another cruise a 25% discount would be applied. On the 2nd day at sea we had a strong smell of diesel in our cabin; I looked on both sides of the ship to see if a refuelling tanker was along side, but alas there wasn’t. Although it didn’t affect us one of the restaurants had an unplanned water feature pouring from the ceiling during Breakfast and was evacuated. Our restaurant was very good for Breakfast and Dinner the only complaint would be the same for all cruise ships they have no idea how to make tea. We were also surprised that tea and coffee making faculties are not available in our cabin; we were informed that this was due to health & Safety, we have never heard so much rubbish, and we could easily spill hot water on ourselves in the restaurant. If you want a sense of adventure the Magellan is for you, if not stay clear. Read Less
2 Helpful Votes
Sail Date: April 2015
Embarkation for the cruise to the Norwegian Fiords was most efficient and impressive. I regularly cruise and this was by far the quickest embarkation I've ever experienced. After this the cruise experience started to go down hill. ... Read More
Embarkation for the cruise to the Norwegian Fiords was most efficient and impressive. I regularly cruise and this was by far the quickest embarkation I've ever experienced. After this the cruise experience started to go down hill. Magellan is and old ship and cruises like an old tug boat. Cabin was very noisy and vibrated terribly. The vibration was also present in most of the lounges. Our cabin toilet failed to work twice during the voyage. Temperatures in the cabin were uncontrollable, ours ran unbearably hot, whilst other travellers complained of freezing to death in thier's. Toilet facilities are in the majority for the disabled, which meant long queues for both men and women as despite being large, they could only accommodate one person at a time. At other times there would be an "OUT OF USE" board placed outside the door. Staff training seemed to be on going. Simple instructions as to how to stack glasses and spot a table that needed clearing were constantly being given by senior staff who were not much better trained themselves! Getting a drink in the evening was an impossible task. You could sit for 20 minutes and still not be noticed by the bar staff. Eventually I would go to the bar to place the order to be met by chaotic scenes from behind the bar as inexperienced staff tried to remember what ingredients of each cocktail was! By the 4th day both my wife and I were confined to the cabin as we had both contracted the virus of severe sore throat and coughing which seemed to be on board the Magellan. It would seem from previous cruise reviews that this is an unwanted free of charge extra that comes with the ship! Drinks prices were reasonable if you could get served. Also you didn't want to drink too much as you then had the chore of finding a toilet that either was still in working order or didn't have a queue 20 persons deep outside it! Evening entertainment was average . Quiz shows were chaotically run but untrained staff and the cabaret in the evening was punctuated by very long gaps as the performers got changed or read the script for the next scene. I have cruised for many years and with many companies and this experience will be remembered as one of the less memorable. I am given to understand that the Magellan is going back into dry dock to have its Carnival Funnel removed. Might I also suggest that they remove their present senior management and replace both them and the rest of the crew with competent and professionally trained staff if they exist within this company? Read Less
3 Helpful Votes
Sail Date: March 2015
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & ... Read More
We are first time cruisers so didn't have a bench mark to compare, however after speaking to other guests we realised that our experience on the Magellan was not typical of most cruises.Firstly I must say that the cabin stewards & other staff were very helpful & friendly but were battling against the shortcomings of the ship. Our first night aboard we waited an hour before anyone offered us even a glass of water & there was little improvement throughout, the food was never hot & on one occasion there was water pouring through a light fitting as we were dining. Our cabin was large enough but hot water for the shower was unreliable as was flushing the toilet. The gym had no water available & all the instructions were available in 3 languages but not English!! The cruise director was very good but some of the other entertainment was less than professional Read Less
Sail Date: March 2015
Boarding was fairy orderly given the full ship. Tilbury cruise terminal is embarrassingly dated and falling to bits, particularly the walkway to the ship. Cabin was clean and comfortable and fairy standard. No complaints. Some of our ... Read More
Boarding was fairy orderly given the full ship. Tilbury cruise terminal is embarrassingly dated and falling to bits, particularly the walkway to the ship. Cabin was clean and comfortable and fairy standard. No complaints. Some of our group had a superior single however this appeared to just be a twin room. Despite making one reservation for four of us in three cabins we were all split for dinner and it took an age to get it sorted. Lunch buffet very basic and disorderly. Ran out of many options. Few drinks were had. Service very slow at times but friendly enough. Some of the alcoholic cocktails were fairy devoid of alcohol. Drinks prices average. House beer ok. Dinner was nice but it took an age to get wine. Wine waiters spend too much time chatting. It's all well and good but when you have just three of them between a whole dining room they really need tog et a move on. Food was fairly good. The ship is pleasant but enough thought hasn't gone In to it. CMV have a mature following and with that the low down seats in every venue and lack of arms on chairs means getting in and out is tricky. The ship is not very intuitive. You have to go up over and down to get around it at times which is confusing, and only certain lifts take you all the way to the upper floors. Show was very average. Camp as christmas costumes, poorly timed dancing, average to good singers. Shame as the show lounge is a very nice venue. Breakfast in the morning involved a massive queue for the a la carte or fighting for a table in the buffet. However food tasted good enough, but we had to eat it outside in the cold! Coffee good and plenty of it. Many hots were slow to be replenished. Disembarkation was chaotic. It took almost two hours to get off despite being at the very front. Calmac told the local taxi firm that no taxis were needed where in fact around 15 were needed. Crew got off first as well as trolleys of equipment whilst the aging clientele were left stuck standing in the reception area which had became very crowded. Not CMV's fault but was very disappointed by the Port of Tyne official just barging past the crew's request to see some ID. So much for security. But credit to the crew for trying several times to see some ID. Crew level of English is not acceptable. Basic requests from reception for antacids and lost property in the cabin were met with confusion. Lots of very unhappy regulars too. It should have been a showcase however it was very haphazard and it has put me off sailing with them again. All in all an expensive day out, and fairy disappointing. Read Less
1 Helpful Vote
Sail Date: March 2015
We have also just returned from a cruise with CMV, on their ‘new’ vessel, the Magellan. A memorable trip for the solar eclipse and northern lights, but infamous in our memory for the levels of illness, lacklustre quality and ... Read More
We have also just returned from a cruise with CMV, on their ‘new’ vessel, the Magellan. A memorable trip for the solar eclipse and northern lights, but infamous in our memory for the levels of illness, lacklustre quality and astonishing bureaucracy. Embarkation went remarkably smoothly, and we were taken to our cabin, a twin room on Deck 6 outer, efficiently. We only had four bags between us; these arrived individually over the space of about two hours. When sailing the Magellan shakes, judders and rattles like a cross channel ferry, so if that something you can't sleep through keep it in mind. There was a lot of minor illness on the cruise, a heavy cold virus seems to have been accelerated around, by the first weekend hacking coughs and sneezes punctuated all public gatherings onboard. We lost a couple of days each recovering from this illness, and talking to other passengers this was quite a common experience. In the Waldorf and Kensington dining rooms the seated dining was generally good, service good and food reasonable. Our table was near a corner in the Waldorf and this is a very draughty location, not good when the Arctic wind was blowing. Raffles 'bistro' on the other hand became quite chaotic, lacked sufficient seating, and was much closer to a works canteen than a 'bistro'. The food was generally very good; you just couldn't eat in comfort. Given that there were only about 800 passengers (according to an officer) rather than the 1250 capacity, I dread to think what the situation would have been like if the vessel had been closer to capacity. Most of the passengers were in their seventies and eighties, many with mobility issues. The vessel has plenty of lifts to serve these needs. Regarding the food, there’s a good range of healthy options, lots of fruit and vegetables as well as well cooked mains. There is no indoor swimming pool on the vessel, only an outside one. The gym equipment is broadly fine, but the saddles on the cycle machines are broken. You also need some Spanish language skills as all the instructions are in that language. The shipboard tannoy is inconsistent over the vessel, and pot-luck on whether you hear it. Sometimes we received it in our cabin, sometimes not. There is supposed to be satellite Wi-Fi whilst at sea but it rarely actually works. There are about six terminals in the Wi-Fi lounge but only two ever worked and that was painfully slowly. Queues built-up as did the complaints. Try and double-check the Wi-Fi effectiveness before you cough-up for it as they will start charging for it when they can get the software to work. The administrative systems on board were astonishingly complex. The drinks package at £17 a day appeared to be a way of simplifying things. However it didn't include soft drinks, tea or coffee in the bars, bottled water (!) or even the cocktail of the day in some bars. Every time a drink was ordered you had to sign a chit! Often the chit included a charge and the staff were most put out when people refused to sign despite reassurances that you wouldn't be charged! We saw people queuing at reception to have these incorrect charges removed from their bills! CMV seems to delight in producing large quantities of paperwork. On the last day of the cruise while we queued (again) in Reception to sort something out, dozens of fellow passengers came through to remove all the gratuities from their bills as they wished to make their own arrangements. We saw lots of administrative errors being challenged and the Cruise manager being clueless as to how to sort them out. At embarkation everyone handed in their passports with the promise that they would be returned in 24 hours. In fact three days had gone by without news, we got them back just in time for Reykjavik. On arrival at Lerwick there was a surprise, contrary to the paperwork we received this port required tendering, just another error. Also choose excursions carefully, talking to many fellow passengers, they don't sound good value for money. On a positive note, Richard the Cruise Entertainment Director is an excellent singer and Compere. He was also excellent when it came to alerting everyone about the northern lights. There were some excellent speakers for the voyage. There was also a good range of activities to pass the days at sea.   Read Less
Sail Date: March 2015
Went the Solar Eclipse and northern lights cruise. This was the maiden voyage.. The ship was half full so we had one sitting for dinner.. The food in the bistro, a self service restaurant was always cold. Lots of people complained but ... Read More
Went the Solar Eclipse and northern lights cruise. This was the maiden voyage.. The ship was half full so we had one sitting for dinner.. The food in the bistro, a self service restaurant was always cold. Lots of people complained but nothing was done about it.. The food in the waiter service restaurants was nice, and hot too.. There was lack of hand sanitation, we have been on a few cruises and hand sanitation is always strict. Quite a few of the staff could not understand English. When we got to our cabin, we had a nice surprise that we had a complimentary drinks package which was 5 bottles of wine. We gave our receipt to the waiter on the first night. We received a bottle. But the next night the waiter had no idea what we were on about when we said about the package. So we only had 1 of the 5 bottles. Reception didn't have a clue about the package either. The staff were not very friendly either. Our cabin steward Maria was lovely and a waiter in the bistro calls Boris...the rest didn't seem to want to give you the time of day...The chairs on deck was all rusty and worn out... We will not be sailing on the Magellan again... I just hope whoever sails with her in future, that they get there act together...   Read Less
Sail Date: March 2015
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen ... Read More
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen to see the new ship. Unfortunately things did not begin well. When we arrived at the terminal we heard that there had been a computer problem and check-in was delayed - and so the queuing began... We were eventually told that check-in would take place on board and we could board. Once we had queued to get on board we found another massive queue winding round the ship so that we could check in. An hour later, harassed waiters were bringing round glasses of wine to placate the crowds. After two hours, hooray, we reach the front of the queue to find we were simply there to register a credit card - the identity cards had already been given out and the cabin keys were already in the cabins, Oh that's great. I mention this at length because the chaos and lack of information were indicative of a lack of organisation, let alone that many of the passengers are not of an age to enjoy such an endurance test. Our cabin was basic but ok. There is no control of the temperature so you get whatever you get. If you enjoy eavesdropping then you have a bonus as you can clearly hear every word from your neighbours cabins. We went for a look around the public areas and my overall impression of the décor was that it was much closer to a Dover-Calais ferry than a luxury liner. The shipyard must have got a fantastic deal on Formica because there's a lot of it. Generally it was not like staying in a four star hotel, more like a trip to McDonald's. Time for drinks in the bar. One beer and a white wine, £10. I'm looking at the receipt now just to make sure. Expensive? More than any other ship I've ever been on I think. Dinner was good. There we are, it's not all negative. The show lounge was absolutely full, so we never saw the show, but I'm guessing that there are normally two dinner sittings and two shows so this would be less of an issue. The serving staff were individually good, but there seemed to be a lot of aimless wandering around which, I guess, reflected that the staff were not yet used to working on the ship. Breakfast was a buffet, even in the main restaurant. We arrived at 8am, peak time I suppose, but it was a bit of a scrum with people three deep waiting for more food to arrive from the galley. In summary, I appreciate that this all sounds pretty negative but we were only on board one night and that was what happened. I hope that many of the problems were due to teething troubles and that the company can get their act together. If you can get a really spectacularly cheap deal on the Magellan then you could overlook the shortcomings, but would I sail on it again? Afraid not.   Read Less
3 Helpful Votes
Sail Date: January 2015
this was my 17th cruise - I have certainly never had one like it and don't want another. Everything that could be wrong was wrong. When we arrived at Tilbury to board, the ship wAs not there - this has never happened to me before. To ... Read More
this was my 17th cruise - I have certainly never had one like it and don't want another. Everything that could be wrong was wrong. When we arrived at Tilbury to board, the ship wAs not there - this has never happened to me before. To cut a long story short, the food was acceptable, nothing more. We were promised Christmas Pudding but when it arrived it wS a chocolate muffin with chocolate sauce, the mince pies were full of rhubarb. The activities and arrangements on the ship were never on time, on 3 days the morning quiz started at 10.00, 10.30 and then 9.00. The weather was bad throughout the cruise, but they would not put the stabilisers out to conserve fuel, so Magellan rolled like a drunken seaman. I had to take seasick pills throughout the whole voyage. Although I had paid £3000 for single occupancy, they still tried to make us buy drinking water at £2.20 per litre. They promised me when I booked a mid ships cabin, but it was close to the stern so I often had the noise of the engine at night. Some of the people on board told me that they had been promised free parking for their cars, but when they got to Tilbury they found it cost £10 per day. Thank God Iwas not on board when they sailed out across the Atlantic to go to the -Amazon, I could not wait to get off Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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