456 Cruise & Maritime Voyages Magellan Cruise Reviews

Have travelled with Cruise & Maritime before - took advantage of 2 for 1 offer by booking early.. Lots of good points - Entertainment excellent., cabin steward Jaya brilliant & also Anna - Maria in Hampton Bar.. Most excursions ... Read More
Have travelled with Cruise & Maritime before - took advantage of 2 for 1 offer by booking early.. Lots of good points - Entertainment excellent., cabin steward Jaya brilliant & also Anna - Maria in Hampton Bar.. Most excursions also very very good Whole experience badly let down by food. We chose to eat in Grill as found times of restaurants either too early or too late. (Perhaps they need to consider "open dining" as on other lines). Food was often lukewarm to cold - main dishes dried out for sitting too long. Not often a jug/tureen of sauce offered so food very dry. Vegetables a disaster - mixed veg EVERY night & boiled potatoes 9 times out of 10. (& my husband hates sweetcorn !!). Hot dessert rotated between 3 or 4 choices. Staff did try very hard to correct individual problems ie heated our plates & added sauces. But shouldn't have been necessary. Other complaint was itinery. We knew it in advance but as we have only cruised 3times in past didn't appreciate how many days at sea there were. Too many & we didn't enjoy this aspect although, to be fair, spoke to others who did. Felt end of cruise was badly organised with 3hrs in Aarhus then 2 days at sea. Bad weather (no-ones fault) meant we only had very limited time in Cobh Read Less
Sail Date September 2018
Chose because buy1 get 1 free. Ship was comfortable with nice lounges excellent crew, waiters lovely, housemaid lovely, captain joined in with everyone. But boy oh boy do not stay on deck 7. We were in cabin 7138 inside. Cruise was ... Read More
Chose because buy1 get 1 free. Ship was comfortable with nice lounges excellent crew, waiters lovely, housemaid lovely, captain joined in with everyone. But boy oh boy do not stay on deck 7. We were in cabin 7138 inside. Cruise was 16 nights and we never slept once in that time. Noise was horrendous from restaurant deck 8 above us, they worked all night dragging furniture, trolleys and Lord nos what else, complained to reception and was offered ear plugs. Ha Ha. In bad seas the ship sounded like she was going to crack up, cables inside the walls were crashing around all night, further down the deck people said it sounded like nails being hammered into the walls. We will never ever travel with this company or on this ship again. Have done many cruises and have never experienced this before. To be positive about something, shore excursions were fantastic, we saw some truly beautiful places. Dining was lovely, entertainment was good, lecturers we're informative Read Less
Sail Date September 2018
This was a 9 night trip around the UK (and one stop in France) so not sure why it is showing as a 1 night cruise! We booked only a couple of weeks before sailing - as the price was excellent. We had a Guarantee Outside Cabin so was ... Read More
This was a 9 night trip around the UK (and one stop in France) so not sure why it is showing as a 1 night cruise! We booked only a couple of weeks before sailing - as the price was excellent. We had a Guarantee Outside Cabin so was prepared to put up with what we were given. Unfortunately, I was kept awake the first night by an awful knocking noise which seemed to be coming from outside. After complaining, we were offered a "sleep" cabin - but this was noisier than the main cabin. I was then given ear plugs which I used for the rest of the trip. But having a read on previous reviews it seems that the knocking/clanking noise seems to be a common theme. The cabins need to be soundproofed a bit more - I could hear conversations being had in the next room! Bathroom shower had a very short shower curtain (so I ended up covering the floor in water every time I had a shower). No idea which of the dispensers was shower or shampoo. Cleanliness of the cabin was not good - smeary marks around the phone never disappeared and the taking away of rubbish was a bit hit and miss. Food in the Kensington Restaurant was good. The upstairs buffet used for breakfast and lunch was extremely busy (you had to be lucky to find a table most of the time) and the food quality there was very bland and reminded me of school dinners. The ship is tired - but for the price we paid and the destinations we went to, it was very good value for money - so you get what you pay for. We were not to bothered about the entertainment in the evening - and the one show that we did see was disappointing as the main singer seemed to have lost her voice and was out of tune. This was a "Legends of Palladium" cruise - but we gave most of the legends a miss as it was not our main reason for picking the cruise. Service in the bars was again hit and miss. Sometimes you would wait for ages to be served. Sinatras bar was good (if you could find a seat). Definitely doesn't seem to be enough seats around the whole ship. I have cruised before but this is my first time with CMV. Would I do it again? Maybe - if the price was cheap and the destination somewhere I really wanted to go. But I would pack earplugs and set my expectations accordingly. This is definitely not a luxury experience. Think of it as the budget airline equivalent of cruising. Locations visited: Dublin, Bristol, Skye, Orkney Islands, Honfleur, Guernsey, Scilly Isles, Dublin. Read Less
Sail Date August 2018
We chose this short, 2 day trip to try out another ship, having had several cruises on the Marco Polo. We were lucky enough to get an upgrade to a suite which was amazing- you could have held a party in there! Only downside was the open ... Read More
We chose this short, 2 day trip to try out another ship, having had several cruises on the Marco Polo. We were lucky enough to get an upgrade to a suite which was amazing- you could have held a party in there! Only downside was the open balcony which although a super facility was spoiled by neighbouring smokers. I guess you can ban it around the ship but not on the individual balconies. Pre trip paperwork was a bit chaotic as one said departing Avonmouth and the later one Portbury; we thought Portbury more likely (having only realised the night before too late to ring the office). Arrived early as we left longer than we needed becasue of potential Bank Holiday traffic. No directions on the dock (they were put up later). A very helpful PBA staff member directed us but then the designated parking was blocked so he had to get someone to move a forklift. He then had to sweep the area clear of rubbish. Eventually we boarded our coach to Liverpool and waited over 30 minutes after it was full due to the CMV rep. not arriving until it was almost departure time. Leaving at 10.45 the coach driver gave us no indication of where he would stop and eventually pulled in at Cannock Services at 1pm, telling us to be back in 30minutes. We were, but he stood outside for a further 15 minutes smoking! Traffic was dreadful and we got to Liverpool at 4.40, instead of 2.30. We loved the space on the ship, plenty of public areas and a good choice of bars etc. The theatre was much more comfortable than the one on Marco Polo and the whole ship much more modern and less 'tired'. So why do we still prefer the MP? The staff!! With the exception of our cabin steward we found most of the staff surly, uncommunicative and frequently talking in front of the passengers in their own language - which we were told on the MP was not permitted. When I asked for a glass of dry white wine in the Bistro I was told - 'we have wine-not dry'. The friendliest staff were the ones we knew from the MP. I suggest the Hotel Manager on Magellan takes some lessons from the MP. This was a very short trip and we wouldn't necessarily decide never to use Magellan but on the basis of this trip it's back to the MP for next time! Read Less
Sail Date August 2018
We chose this for convenience, it sailed half hour from where we live. Good price too for itinerary. The ship is tatty with broken furniture and stained carpets upholstery etc. The food in the restaurant was, luke warm, unappetizing ... Read More
We chose this for convenience, it sailed half hour from where we live. Good price too for itinerary. The ship is tatty with broken furniture and stained carpets upholstery etc. The food in the restaurant was, luke warm, unappetizing and small. The ship was over crowded. No where to sit in bars at night, too small for the amount onboard. No facilities for kids even though it was a multi generational cruise. Very small pools filled with kids so didn't use them. Very poor service because of understaffing. Flooded areas including our bedroom. Very bad smell in hall ways last couple of nights.c Buffet area always crowded. Too small for the amount of people. Had to take sea sickness tablets because of movement of ship even in calm waters. One pool was empty so unable to use it, with plastic plants around it that had lost there leaves so looked really tatty Read Less
Sail Date August 2018
We had not been on a cruise before but needed a break an embarking from Bristol sounded inviting. Not very impressed at all. The food was possibly the worst we have ever encountered anywhere! We learned just before we went that this ... Read More
We had not been on a cruise before but needed a break an embarking from Bristol sounded inviting. Not very impressed at all. The food was possibly the worst we have ever encountered anywhere! We learned just before we went that this was to be a Carry on themed cruise - that consisted of several B listed or worse celebrities- some whose fathers had been famous - they weren’t![there was one exception Juliet Mills who was charming). The men clearly thought it was beneath them to dress for dinner. Their. behaviour in the dining room was loud and boorish. On the whole the staff were charming and our cabin was fine. I was unlucky enough along with several others to contact a chest infection and the medical staff were excellent. The entertainment was very good - we didn’t go to any of the Carry on shows but people who did said they were appalling as apparently was the comedian. Read Less
Sail Date August 2018
Cruised before with CMV and enjoyed and sailed on Magellan before its refit.The ship is much improved with nice lounge areas and cabins.It is however showing its age with constant maintenance taking place on the decks, a lifeboat broke ... Read More
Cruised before with CMV and enjoyed and sailed on Magellan before its refit.The ship is much improved with nice lounge areas and cabins.It is however showing its age with constant maintenance taking place on the decks, a lifeboat broke from its moorings and a handrail fell on to two passengers on deck 9. Had a Superior outside twin on deck 6 aft, the cabin was quite spacious with plenty of wardrobe space,TV safe and tea and coffee provided, bottled water was £2:80. The beds were very comfortable and the bedding was changed regularly and the cabin steward was very helpful.The bathroom was quite small but was adequate and had a powerfull shower. Dined in the Waldorf restaurant and have to say the food and service was very good, not so in some of the bars though some staff had an attitude problem. Tended to use the Waldorf for most meals as the self service restuarant gets very busy and difficult to find a table at times with selffish people hogging the window seats even though they had finished their meal. Tea and coffee is available 24hrs from the machines. Lots of activities for those interested and the nightly shows were generally quite good with guest entertainers on several nights. Service was varied most staff did their best but appeared under pressure at times particularly the bar on deck 9 This is the first cruise with CMV with children allowed and it will be our last, the ship is not really equiped for children and whilst the staff did there best most parents let their children run wild they took over all three jackuzi's and the swimming pool, riding up and down in the lifts and running around unattened. There were far two many infirm passengers with walking aids and electric wheelchairs at a number of ports ambulances were seen waiting for the ship to dock and a female passenger was taken off by helicopter. Read Less
Sail Date August 2018
Better management and training of staff is needed. They need to be proactive. CMV needs to take care of people and the ship. I was on the Magellan. Even the Captain was hiding. It was overtaken by a dance troupe from Liverpool. Nobody ... Read More
Better management and training of staff is needed. They need to be proactive. CMV needs to take care of people and the ship. I was on the Magellan. Even the Captain was hiding. It was overtaken by a dance troupe from Liverpool. Nobody wanted to take a stance in keeping the children out of the adult only areas, including the hot tubs. Children were up until all hours roaming the ship, including the exercise room unattended. The Captain saw them and said nothing. Mounds of dishes and glasses were left everywhere. The bar would only pick up glasses, other things were left. There is a lot of potential in their staff, but they are not properly trained. Even officers would not say hello if they saw you in a hallway. There were exceptions... cleaning staff was excellent and there were some charming servers in the dining room. Front desk people were aware of many of the issues, for example, a terrible garbage-like smell and the craziness of the kids, but had their hands tied and gave you the customer relations email (customer.relations@cruiseandmaritime.com) when you said anything. The ship was oversold, staff was over-worked and under trained. The breakfast in the dining room was frustrating. It was difficult to find a server to pour you a cup of coffee. It is not the entertainers' job to take care of the children, but on the Magellan it appeared to be an extra duty they heaped on a couple of the singers. Why have so many children on a ship that does not have facilities for children. The children were going wacky, climbing poles in the captain's lounge and running around. It was so cold in some areas that an elderly woman was having trouble breathing, yet on the early days on the ship you were sweating it was so warm. I think the air conditioning was turned up to deal with the terrible smell. I will say it had a great itinerary with great ports of call, but I will not cruise with CMV again. I have asked to be compensated since I heard there were people paid a third of what I paid, but I imagine since I have stated I will not sail with them again I will see nothing. Read Less
Sail Date July 2018
You poor souls, what are you doing to yourselves?! My family and I went on the Magellan for what should have been a delightful vacation, and instead was what I'll refer to as the "garbage cruise". No, literally, the whole ... Read More
You poor souls, what are you doing to yourselves?! My family and I went on the Magellan for what should have been a delightful vacation, and instead was what I'll refer to as the "garbage cruise". No, literally, the whole ship smelled like hot, smoky garbage. The whole trip. The drinking water smelled the same. Also, despite it being summer in the middle of the Mediterranean, the ship was freezing. We literally saw an 80-year old woman leave her room with an inhaler, and when we asked if she'd complained about the lack of heating, she told us, "It's okay, I'm getting off the ship tomorrow." Like, in a stretcher? LOVE YOURSELF. I know what you're thinking: "Just go outside! Get some fresh air!" Yeah, that would have been great if the entire ship hadn't been overtaken with a youth dance troupe that was (allegedly) invited on the trip. This is despite our booking the cruise to be SPECIFICALLY adults-only. Over a hundred children ran rampant on-board, with absolutely NO supervision from their parents or otherwise. Obviously that meant no pool-space for any adults, even in the adults-only area. When we complained that the adults-only hot tubs were filled with 9-year olds (a health and safety nightmare fyi), CMV had an excellent solution: NO MORE ADULTS-ONLY AREAS! Wow! Such a creative solution! One evening, my family and I caught a group of preteens left wild climbing around the ship gym, just throwing weights around. Because, you know, safety first. Okay, so the inside of the ship smells like sewage and the outside is overrun: let's get drunk! Sure, if you're lucky enough to wave down one of the 3 bartenders onboard. Then, if you did get a server, they would just... say no. "I'm too busy." I feel bad for the poor saps who bought drink packages, because you pretty much had to wait an hour per beverage. Well, thank goodness for the shore excursions! They're overpriced and sort of wobbly, like on most cruises, but getting off the boat was the best part of our journey. The shore excursion team, however, is a rag-tag crew of chain-smokers just looking for a free tour. Props to the gardening lecturer who managed to leave cigarette buds all over Gibralter (despite a literal hundred signs that said 'No Smoking'). Best of all, the shore excursions manager actually joined us on a Beatles tour in Liverpool, and when the tour bus BROKE, it was cut short. While we asked for the tour to be extended, we told the excursions manager that she should be the person vouching for us. "No," she replied. That's it, just "No." Luckily the Captain was always there to talk to and solve prob- Just kidding. The Captain was never there. Don't be silly, it's not a real cruise. So, overall miss and miss. Here are a few other highlights: -A barely-mobile gentleman was literally asked to LEAVE HIS ROOM because apparently he snored. This dude could barely walk, and CMVs only solution to a snoring complaint was to make him PACK HIS THINGS and sleep in a new cabin. Oh, not stay in a nice new cabin, just sleep there. Apparently they couldn't afford to let him use the new room during the day. -The entertainment crew dressed a bunch of white people in cotton and had them perform "Summertime" from Porgy and Bess... a song about LITERALLY BEING A COTTON SLAVE. WHO THOUGHT THAT WAS OKAY??? -I found a piece of completely uncooked meat in my stew and was told BY THE CHEF HIMSELF that "most people like it that way." In fairness, I have to say that the restaurant serving staff and cabin cleaning crew is incredible. They work really hard in really poor conditions and they made our trip much better than it would have otherwise been. Also, with more than a shoestring budget, I think the ship performers could do something really special. They're very talented and deserve better than the karaoke tracks they've been given. I mean, if you're looking for a terrible experience to bring you closer to your loved ones, this is it. I just don't think it's worth the dough. Read Less
Sail Date July 2018
Avoid at all costs. This was my 15th cruise, and my first - and last - with CMV. We chose it because it departed from Dublin. This was, in hindsight, the only real thing to recommend it. In short: terrible customer service; no ... Read More
Avoid at all costs. This was my 15th cruise, and my first - and last - with CMV. We chose it because it departed from Dublin. This was, in hindsight, the only real thing to recommend it. In short: terrible customer service; no interest in resolving issues (including disabled passengers not being accommodated with shuttle buses - one woman with arthritis of the spine was made to wait for an hour and a half to get back to the ship); watered-down drinks; bistro woeful (restaurant very good); flooded bathroom and scalding/freezing shower (complained FOUR times, never fixed); a steward who - on the day of disembarkation was already making up our room for the next guests before check-out time; dreadful entertainment; ports that were cheap to dock in, but miles away from anything of interest; overpriced and misrepresented tours. I could go on, but I won't. Instead, I wrote a three page letter to Cruise & Maritime giving them a right of reply. The reply was, effectively: we are sorry you almost got burned / hypothermia from your shower and that your bathroom kept flooding (with sewerage from someone else's room) but this can happen on a cruise ship and it's part and parcel of cruising. Add to that: we gave you a 20% discount on the tour that was supposed to be "Leisurely" but which even Usain Bolt would have struggled to keep up with. Their reply finished by saying that they hoped my experiences wouldn't stop me from travelling with them again. Yes, they wrote that without irony. Avoid like the plague. Read Less
Sail Date July 2018
Chose because it went from Liverpool- and went to Iceland. Never heard of the company before, got half price deal and hoped for the best..we cruised with P and O once and started noticing differences early on, but what the hell the ... Read More
Chose because it went from Liverpool- and went to Iceland. Never heard of the company before, got half price deal and hoped for the best..we cruised with P and O once and started noticing differences early on, but what the hell the itinery was what I wanted. The Magellan was a bonny ship, she did well in some 4metre swells and strong winds -we had 2 ‘choppy’ nights..Cabin kept ship shape by a lovely steward Lola, what a credit to CMV..no issues with inside cabin, suits us fine. Dining -early sitting in Waldorf -all evening meals there, lovely waiters. I witnessed people mocking the staff, laughing behind there backs and non stop whining. Get a grip not in the Empire now - the people on our table were not like that fortunately. I was really angry and went to see the head guy - he was grateful for our support for the staff. I went for scenery, sunsets, whales, dolphins and to see more of the most stunning island ever. fortunately I did not go for the entertainment, sorry guys and gals it was poor. jimmy carlo was ok, nice chap .. I feel it was all aimed at over 70s, music, acivities on board -the lot. The staff were great on the whole, in Reception 1 chap and Marta good , rest very unhelpful. I have no complaints -but please get a patisserie chef, those school dinner tray bakes were not for me..loved all the fruit and Elganos pizza -best grub on the ship.. Stops at Dublin and Orkney, so hot we were suntinged each day..fab -did not use the trips booked our own hop on hop off bus tour.and Orkney we visited an aquaintance. Faroe isles,-poor weather,..shame Iceland-stunning visited east, north , west then south.. Cannot enthuse enough about Iceland, would have liked better weather ,and more whales but thats life. Only used Blue Lagoon trip with CmV it was great,lovely local people driver and narrator. Rest of time did our own thing... Puffin Express 1 hour of puffin watching was brill, whale watching trip poor, they tried so hard but sea state rough and only 2 fins in 3 hrs. Iceland incredibally dear, but its stunning , eco minded people at one with nature and they believe in little people living in the rocks...they will do for me.. I loved the cruise, you get out what you put in, and we met ace people on our Waldorf table - wonderful.. No kids on cruise, would I go again with CMV yes, I took so much from the trip and had lovely chats whilst scanning the oceans for sea creatues...life is what you make it.. Thank you to staff and bridge crew...I have early onset Parkinsons Disease and cruises I find easier to cope with..And more manageable for the condition . Ps used onboard wellness centre -very good Read Less
Sail Date July 2018
We chose this cruise because of the Itinerary. We were a little hesitant because of some bad reviews. We found it value for money for what we paid. It is a 3 star cruise line. What we liked: The food was absolutely lovely ... Read More
We chose this cruise because of the Itinerary. We were a little hesitant because of some bad reviews. We found it value for money for what we paid. It is a 3 star cruise line. What we liked: The food was absolutely lovely Ocean view cabin spacious, clean and well maintained Staff were very friendly Very interesting guest lecturers. What we did not like so much: The disembarkation was a total joke. We opted for express check out only to wait for hours near Deck 4 and then when finally allowed off, were then told to go up to deck 8 for immigration processing. Lack of communication, staff not fully trained and able to answer some simple questions. Guest act of a comedian (Jimmy Carlo) total rubbish and should be ashamed to be called an entertainer. Entertainment was a hit and miss, the resident performers do really try, we also saw them performing other duties during the cruise as in tours, reception, activities etc. So they really are all rounders. We thought that they were understaffed especially in the dining room. Yes it is an older ship. Overall I would recommend in particular if it was an interesting itinerary. Read Less
Sail Date July 2018
We chose this because of the departure point of Dundee and the itinerary. Embarkation from Dundee was seamless. Cabin 5138 comfortable fairly roomy with plenty of storage space. Bathroom adequate did not like the generic shampoo/body wash ... Read More
We chose this because of the departure point of Dundee and the itinerary. Embarkation from Dundee was seamless. Cabin 5138 comfortable fairly roomy with plenty of storage space. Bathroom adequate did not like the generic shampoo/body wash in dispensers (bring your own if you can). Mary kept room spotless and always acknowledge us. Cabin very noisy. We ate early sitting in Waldorf service exceptional. Many people tried to alter from late sitting there were many empty seats but people were told they could not change . Tip ask again after a couple of days. We ended up eating all our meals in Waldorf due to the terrible scrum in Raffles Bistro. Selfish fellow passengers sat there on sea days not moving from one meal to the next. Food was adequate some meat was tough, puddings used fake cream no steaks or lobster but pasta fish and veggie option always available and beautifully presented. Midnight buffet was spectacular but people behaved appallingly pushing and grabbing. Many of them had finished eating at ten o clock! Due to bad weather we had 5 sea days and this put a strain on the facilities. It was difficult to get anywhere to sit to read or simply chat. Talks were well attended. Excursion team explained excursions but were not pushy. Non English speakers. made it difficult to understand them. Show lounge very busy with people keeping seats and waiting from the end of the first performance until the second. Some restricted views because of pillars. Entertainment was mixed dancers and orchestra good solo violinist superb singers dreadful and host irritating. Staff on the whole friendly and efficient they were mostly eastern European I missed the easy going charm of the Malaysians and Indonesians who worked on my previous cruise ships. The exception to this was the \reception staff who with one exception (the young man) were abrupt and rude. this was commented upon by several fellow guests they need to be retrained. Most people were over seventy and many had mobility problems. If you are looking for non stop execitment this isn't the ship for you. On the whole we had value for money Read Less
Sail Date June 2018
We chose the Cruise as it was departing locally (Dundee), visiting Iceland, Orkney and Shetland which were places we wanted to visit and at a time we could go. Cruise benefit is you unpack once rather than re-packing every day for next ... Read More
We chose the Cruise as it was departing locally (Dundee), visiting Iceland, Orkney and Shetland which were places we wanted to visit and at a time we could go. Cruise benefit is you unpack once rather than re-packing every day for next location. Overall we were very impressed. Ship was great - lovely teak decks and in good repair. Embarkation - a small queue but much shorter than expected, and the suitcases were arriving at our cabin by the time we were shown to it which was a pleasant surprise. Dining - Waldorf second sitting for Dinner. Five course meals on a nightly basis - amazing variety of meals (I don't think any main courses were served twice over the 12 days), excellent quality of food, and outstanding service from the waiters. Nothing was too much trouble - dishes were altered if requested with no hassle, no dishes ever unobtainable, and all speedily served. Also went to the Breakfast Buffet here as well as lunch buffet as calmer and more easy to access than the Bistro. Again food excellent and great variety. Afternoon Tea was in the Bistro. Wide variety of on-board activities - the series of talks by the Music and Vikings experts were excellent (Viking LongShips, Rodgers and Hammerstein, Elgar, Gulf Stream) and learning to do Ballroom dancing was great, as well as Line Dancing and Aerobics whilst we were at sea. Evening entertainment was good - outstanding violinist, and pianists (including in Sinatra's Bar), plus guitarist/DJ. Some good evening shows too. Ports were good although for a couple were some way outside town centre e.g. Reykjavik and Newcastle. We mostly used the CMV excursions in order to see as much as possible and these were very good. In Reykjavik the tours we wanted were full so booked externally which worked well. Overall it was an excellent experience and we are aiming to go back to the Magellan next year. Read Less
Sail Date June 2018
We decided on a cruise around Britain departing on the 7th April for my partners birthday on the 19th when we returned home .I have to say we were very- very disappointed with every aspect except the cabin as it was spacious for a small ... Read More
We decided on a cruise around Britain departing on the 7th April for my partners birthday on the 19th when we returned home .I have to say we were very- very disappointed with every aspect except the cabin as it was spacious for a small ship .The food was like a load of cardboard at breakfast in the upstairs bistro ( if you could obtain a seat ) often undercooked and only warm with no small yogurts only in dishes with no indication as to the content even in the restaurant it was a bit hit and miss as you sat any where as a lot of the fellow passengers seemed reluctant to talk as only the Americans & Canadians seemed chatty as the class structure is still alive . At night in the allocated restaurant the servers were very surly with very small helpings and often only warm as my partner sent hers back nearly every time compared to other ships it was very poor more like a cross channel ferry . As for the entertainment it did not last even an hour with passengers saving seats often rows of them so only the poorest seats available with no interaction with the crew as I did mention the seat situation but it was met with deaf ears .Talking of the crew we noticed that there was very poor communication skills as I did not meet one British person wearing a uniform it seemed the norm just to laugh at the passengers and they would go away. There are better cruise companies and ships so do your home work. Read Less
Sail Date June 2018
Our intention - my wife and I - was to cruise leisurely on a ship which was neither very large (ocean going) nor very small (such as on a river cruise), to visit places we had never been to, and where we would otherwise never have ... Read More
Our intention - my wife and I - was to cruise leisurely on a ship which was neither very large (ocean going) nor very small (such as on a river cruise), to visit places we had never been to, and where we would otherwise never have visited. We had excellent food, prepared to a very high standard served by (mostly foreign, but English speaking) waiting staff who were polite, and convivial at all times, with 5 course (plus tea or coffee) evening dinners. We were given a choice of dishes for all courses, and at the booking stage were given options for tables of 2,4,6 or 8, and 1st or 2nd sittings. AN ENORMOUS BENEFIT was the attention paid to my wife's dietary problems, as she has lactose intolerance and cannot eat onions. There was a meeting held soon after we sailed for all such passengers to discuss this, and the catering staff could not have been more accommodating. We had lifeboat drill early on the cruise, but fortunately this was not required to be put into practice! The ratio of crew to passengers was very satisfactory, and members of the crew spent much time cleaning handrails, etc., and there were many locations on board for hand-cleaning liquids to be used voluntarily. Staff also "stood by" at entrances to eating areas as a matter of course. We had a choice of excursions at all ports, but in all honesty the standard of local courier/guide did vary, but not sufficient to upset us. There were evening shows in the ship's theatre (which suffered greatly from "restricted view" columns), but we still enjoyed the presentations. Art and Craft demonstrations were available on most days, and lectures on relevant subjects - such as Peter the Great, Catherine the Great, the Romanovs and the Russian Revolutions - all added to our interest. The only drawback - sufficient to reduce a five star rating - was the sound from adjacent cabins. [Remember the joke about 4 houses in a terrace, and some one sneezes in No 1 and in No 4 some shouts "Bless You!" it was almost like that!] Again, fortunately, it didn't affect our sleeping (but it could have done!) THIS IS SOMETHING WHICH NEEDS TO BE ADDRESSED in my opinion. We were not alone in this attitude. But overall a very enjoyable cruise. Read Less
Sail Date May 2018
We chose the Baltic cruise to see St Petersburg primarily but found all the ports visited were excellent apart from Aalborg which although a nice town it wasn’t brilliant. The Magellan was clean, the staff very helpful and friendly ... Read More
We chose the Baltic cruise to see St Petersburg primarily but found all the ports visited were excellent apart from Aalborg which although a nice town it wasn’t brilliant. The Magellan was clean, the staff very helpful and friendly and our cabin a good size and very clean. We were in 6136 an ocean view. We ate in the restaurants and early sitting for dinner in the Kensington. I have coeliac disease and the staff were brilliant. The food was good, fresh and if you wanted something different the staff would help. We’re not keen on the entertainment on any cruise but did go to three lectures on Russia and they were brilliant. We wished we’d seen the other two! There seemed to be plenty of activities with keep fit and painting. I treated myself to two facials by Julie and they were very good. You’ve got to book in advance though. The embarkation was very easy as was the disembarkation. Newcastle has a shuttle bus from the terminal to the ship. Some people do seem to have to rush at this time! Dundee - we stayed on the ship but go up to the top for disembarking as a fabulous wee lassie piper was on the dock she was awesome. Waramude - we walked into town which was lovely. Lots of little shops and a lovely promenade. Hubbie did the steps up to the lighthouse. Copenhagen- again we walked into town. Beautiful just to look around. Stockholm - we did take a tour to Vasa and the sights as it was only in port for about six hours. We did manage to get to the ABBA museum too. Helsinki - we did the highlights tour which was great and the tour guide was fabulous. This included a vintage tram trip. St Petersburg- awesome. We did a two day tour with ALLA. Only nine on our coach. Well worth it. Tallin - early shuttle bus into town and walked up to the old town which is beautiful. Lovely little market just outside the town worth a visit. By 11 it was heaving so we left. Aalborg - nice town but a bit disappointing after our other ports. Would have preferred Riga. Great cruise and ship. Just booked for the Magellan and the Panama trip March 2019. Read Less
Sail Date May 2018
We chose Cruise & Maritime because will live near to the port so very little travelling time & we were on a buy one get one free offer. We have been with Thomson cruises before & prefer a small ship. After reading some of ... Read More
We chose Cruise & Maritime because will live near to the port so very little travelling time & we were on a buy one get one free offer. We have been with Thomson cruises before & prefer a small ship. After reading some of the negative reviews on here I was very apprehensive but I can only say we had a great time & would sail on the Magellan again. We were impressed with embarkation at Newcastle we were on the ship in 15 minutes & our cases were at our cabin door. We had been upgraded to an outside cabin on deck 5 it was a good size very clean good quality bedding & towels. At times when at sea there was odd noises I took ear plugs with me I take them wherever I go & that helped. I did complain about one particular noise & the staff did check the next day if it had gone& it had. After a few days you get use to the various noises. The Magellan is a very friendly ship with a happy crew we felt very comfortable & meet some lovely people the food was very good we ate in the dining room for our evening meal we were looked after very well & enjoyed catching up with the other guests at our table. We ate in the bistro for our breakfast & Lunch both had lots of choice & were very tasty, i enjoyed an omelette cooked to order every morning. We took out the premium drinks package & we thought it was excellent value. We enjoyed the entertainment each evening the orchestra with a violinist & saxophone player was very good & went to some of the activities on offer & the cinema on sea days. I did not visit the spa but the people who did said it was very good. On 2 evenings there were extra buffets one was Chocolate & the other a grand buffet both were excellent. we enjoyed the ports we visited especially Bergen we did not book any excursions we had a good look round ourselves. We were sad to leave as we really enjoyed ourselves the disembarkation ran very smoothly. I think you have to try the ship your self and make your own mind up & not take the negative reviews too seriously. we are looking to book a Baltic cruise with C&M next year. Read Less
Sail Date May 2018
Embarkation at Newcastle was efficient and quick. Suitcases arrived at our cabin very quickly. We had cabin 5016, small but with an extremely comfortable queen sized bed, plenty of room for clothes and spotlessly clean. We found the ... Read More
Embarkation at Newcastle was efficient and quick. Suitcases arrived at our cabin very quickly. We had cabin 5016, small but with an extremely comfortable queen sized bed, plenty of room for clothes and spotlessly clean. We found the whole cruise extremely enjoyable, staff friendly & efficient, food absolutely amazing, plenty of activities and good entertainment. Information onboard was good, other passengers very friendly, the ship was easy to negotiate and we thought just a nice size. Plenty of sunbeds on various decks and always a quiet corner if you wanted that. Would not hesitate to book again, very good value for money- well done CMV. Don't know where the negative comments come from, if you want to pay thousands for a cruise do so, but don't be so negative - its a holiday- just enjoy it. All the staff onboard just wanted everyone to have a good time , you can't ask for more. Read Less
Sail Date May 2018
We sailed on the Astor 30 years ago for our honeymoon, and she is now owned by CMV, we decided to choose this company for our anniversary cruise, as we haven't cruised since! I'm pleased to say we weren't disappointed, as ... Read More
We sailed on the Astor 30 years ago for our honeymoon, and she is now owned by CMV, we decided to choose this company for our anniversary cruise, as we haven't cruised since! I'm pleased to say we weren't disappointed, as every aspect of the holiday was first class. Embarkation at Port of Tyne was smooth and impressive, with no queueing or hold ups, and we were in our cabin in record time. Our cabin, 5079, was conveniently located just beside reception, and was perfect for our needs. It was an outside cabin with a picture window, plenty of room, and kept spotlessly clean. It also had plenty of storage space, and the bathroom was big enough too, with a nice hot shower. It was also quiet, we couldn't hear any engine noise, and slept well every night, in really comfortable beds. The staff on board were really friendly and helpful, and the ship was kept spotlessly clean. The food was delicious, with plenty of choice. We ate in the Kensington restaurant every evening, and got on very well with the others at our table; their company added to our enjoyment of our holiday. My husband is a vegetarian and was impressed with the range of food he was offered, and I was relieved that the portion sizes weren't too big, which was helpful when there are five courses to get through! I loved the ship itself, not being a fan of huge modern cruise ships with thousands of passengers; this was much more friendly. And you could always find space to sit, either on deck, or inside in a lounge or bar. The entertainment was good, apart from the comedian, and that is my only complaint. I was surprised at CMV employing this person, as I found him offensive, his material was racist and sexist. But all the other entertainers worked really hard and were very talented. The Norwegian Fjords were absolutely beautiful, and the weather was perfect, so we saw them at their best. We called at Eidfjord, Olden & Bergen, and did not book any tours through the cruise line, preferring to explore the ports independently. This worked very well, and it was possible to get a bus to the glacier from Olden, which was well worth doing, as there is not a lot to see in the village itself. I would recommend CMV to anyone, and can't wait to sail on the Magellan again. Read Less
Sail Date May 2018
I have to agree with ThomasUK. We have also just returned from trip to Fjords, sailing from Newcastle. From embarkation, very quick, to leaving, the staff were efficient, cheerful and helpful. Our cabin steward was excellent and ... Read More
I have to agree with ThomasUK. We have also just returned from trip to Fjords, sailing from Newcastle. From embarkation, very quick, to leaving, the staff were efficient, cheerful and helpful. Our cabin steward was excellent and couldn't do enough to help, our waiter in one of the main dining rooms was always smiling and nothing was too much trouble, his young assistant likewise. Everywhere around the ship the staff greeted the passengers with a smile. yes the ship is old but it is spotlessly clean and it is unfair to compare it to other lines, it is half the price. Food and entertainment were very good. I unfortunately needed the services of the medical team but again they were first class. Cabins are not large but enough for two people and beds were comfortable. My only complaint would be the noise from the engine during the night but that is no one's fault. All in all it was an enjoyable cruise with breath taking scenery in the fjords. Read Less
Sail Date May 2018
Having previously done a Hurtigruten cruise, we wanted to try a “proper” cruise. That is one that has entertainment in the evening and I get to dress up a bit. We chose CMV because they leave from ports in the North of England and ... Read More
Having previously done a Hurtigruten cruise, we wanted to try a “proper” cruise. That is one that has entertainment in the evening and I get to dress up a bit. We chose CMV because they leave from ports in the North of England and we didn’t really fancy spending almost a full day just getting to Southampton to board a ship. Also the buy one, get one free offer seemed a really good deal to us. We chose Norway again because it is such a beautiful country. I travelled with my mum and my husband. As we weren’t sure what time the Magellan would leave Newcastle we booked a nearby B&B. It was an easy journey from Preston to Newcastle by car, and we even had time to look around the shopping centre next to the port before we embarked on our cruise. Arrival at The Port of Tyne went very smoothly, we had booked the port car parking and were directed to the parking lot by the port staff. No sooner had we arrived than the guys took our cases off to the ship. We then boarded a bus to the terminal and got ourselves booked in, passports checked and through security. We were meant to go on board at 3pm, but we were there earlier and there was no problem with us going on board straight away. We had been upgraded and were in cabin 6108. It was a good size, especially after we moved the beds around to give us more floor space. There was a triple wardrobe, I’ve never had so much wardrobe space on holiday before, a big dressing table and most importantly a kettle with tea and coffee. The bathroom was compact, but the shower was plenty big enough. Our cabin steward looked after us very well, and our cabin was cleaned twice a day. We dined in the Waldorf Restaurant. We all really enjoyed the food, from the many choices at breakfast, through lunch, to the 5 course evening meal. After our first day eating breakfast and lunch in the bistro and struggling to find a table, we realised that we could have these meals in the Waldorf Restaurant too, and that’s what we did for the rest of the holiday. Breakfast and lunch were buffet-style; plenty of choice at breakfast and a chef to make fresh fried eggs or omelettes for you. Lunch was 3 hot choices and plenty of salads, along with lovely desserts. I had to limit myself to 3 pieces of cake at lunch, lol. We also liked the coffee bar, with Whittard’s tea and coffee and the most divine cakes. These were not part of the CMV Premium package, but were discounted by 50%. So a lovely pot of tea served in nice china cost 80 pence! The drinks package was worth buying, just for the ease of not having to worry about how much you are spending on board. I must recommend the frozen Strawberry Daiquiri! It was my favourite drink on board, and lots of people wanted to know what it was. The cocktail menu was good, the house wines were reasonable. The only downside to the drinks package was that the only beer included was a continental style lager,my husband had to pay extra if he wanted a pint of bitter, although again it was discounted by 50%. He managed though, and was even tempted to try a few cocktails. Each night you get a newsletter with information about what is happening the next day. On days at sea there is plenty to do from quizzes to lectures to craft demonstrations. Or you can just sit on a sunbed on deck and read if you want to. Nobody pressures you into joining in if you don’t want to. The newsletter also told you what the dress mode was for the next day’s evening meal. You can wear what you like, my husband refused to have a dinner jacket and wore his best suit with his regimental tie, me and mum had the nicest dresses we could afford. In future I would take some dark trousers and a selection of glittery tops as well as dresses just to change it up a bit. The entertainment wasn’t bad, there was a show after each dinner sitting, everything from 50s, 60s and 70s. If you’re in your 70s you’ll enjoy the music. If like me, you’re heading for your 50s, you’ll remember hearing this music as a kid when you went on a night out with your parents. So for me, I would have liked a bit more 80s music, but I still enjoyed myself - I’m still laughing at the fact that I know all the words to ‘Tie a Yellow Ribbon Round the Old Oak Tree’! The staff were all lovely, smiley and so so helpful. If we got a bit lost, as it’s a fairly big ship, there was always someone to point us in the right direction. To sum it all up, I would say: A fabulous holiday Good value for money Plenty to do Posh enough for us, but not too posh. Read Less
Sail Date May 2018
I sailed from Dundee, not Newcastle but the option to put that on the review wasn’t there! First cruise for me and I went alone. Boarding was quick, efficient and simple. Plenty of staff to show you the way to your cabin. I felt the ... Read More
I sailed from Dundee, not Newcastle but the option to put that on the review wasn’t there! First cruise for me and I went alone. Boarding was quick, efficient and simple. Plenty of staff to show you the way to your cabin. I felt the whole trip (to the Norwegian fjords) was extremely good value for money. Excursions were well organised and informative. On board activities were fun and well attended. The restaurants were efficient, friendly staff and good food. The Chef’s Table was a superb evening. Book it if you get a chance. Cabin was clean and spacious and tended twice daily. If I had read some of the awful reviews before going I might have cancelled but I have absolutely no complaints. This isn’t a 5 star luxury miner so if you want that, go elsewhere. It is a small(ish) friendly ship which I really loved. I will sail with this company again. Read Less
Sail Date May 2018
I don't usually write reviews for cruises but having travelled on the Magellan three times I feel the need to add some balance to all the negative reviews posted on this site. I've just come back from another great holiday, ... Read More
I don't usually write reviews for cruises but having travelled on the Magellan three times I feel the need to add some balance to all the negative reviews posted on this site. I've just come back from another great holiday, sailing from Newcastle to Norway for seven nights. The Magellan is an old ship and can never compete with the new-build state of the art ships run by Royal Caribbean etc, but what it does excell at is excellent service and value for money. We were in an inside cabin on deck four. "Isn't that down with the crew and the engines?" one ill-informed and rather stuck up fellow passenger asked me. It was a room for two, with plenty of space and a comfortable bed. I have a very sensitive sense of smell and despite what's been written here before, there was no smell of diesel or sewage. Nor were we stricken down by the killer air conditioning. The room was serviced twice a day and I slept well every night of the cruise. The low, mid-ship position of the cabin meant I didn't feel any motion when the ship was moving. The passenger decks are all clean and comfortable, with enough bars and sitting areas to move around across the day. The quality of food and drinks are where CMV really excels. I've done six previous cruises with Royal Caribbean and Celebrity and can honestly say that the food and wine selection onboard Magellan are far superior to those companies. We had all our meals in the ala carte restaurants to avoid the buffet scrum and I enjoyed every one. We also ate in the speciality restaurant Fusion, which was open two nights of the cruise, and this too was outstanding. We took out the VIP drinks package, which is far cheaper than packages on Royal Caribbean, with a much better wine selection (I think the quality of wine included in RC's packages really let them down). It also included a private cocktail party which was a nice opportunity to meet other people, and allowed 50% off the speciality restaurant. The service from all staff is excellent. Another area in which CMV scores over it's bigger competitors. There are always staff on hand to take drink orders, and if you do go to the bar to order for yourself, someone will bring the order to your seat. Even at very busy times, such as after the evening show, I never waited long to be served. I enjoyed the entertainment this cruise. No, it's not as expensively produced as on other lines, but the main theatre shows are all well performed by a talented team, headed by Cruise Director Jonathan Dulson. We weren't interested in the craft activities but there seemed to be something on every day for those who were. I did hear a lot of moaning from other passengers but it was all ridiculous stuff. "This porridge is made with milk, I wanted it with water." Someone else was very rude to a waiter when she didn't receive a plate of fruit with her breakfast , a plate of fruit she didn't order in the first place. People complained when they turned up at the ala carte restaurant and there was no buffet there. All absolute rubbish from people who should take responsibility for there own failings rather than moan. We met someone else so mean spirited that he'd worked out how much he thought the staff would make in gratuities, and then bragged how he'd stolen a pen from a waiter. I suspect all these people will delight in posting their negative reviews but don't believe it. As mentioned above this is my third time on Magellan and I loved it. Would we book again? We already have. Read Less
Sail Date May 2018
Have never been on a cruise before, so decided an 'overnighter' would be a good introduction, and have to say we enjoyed every minute. To be honest we weren't expecting much for what we paid, but it soon transpired that like ... Read More
Have never been on a cruise before, so decided an 'overnighter' would be a good introduction, and have to say we enjoyed every minute. To be honest we weren't expecting much for what we paid, but it soon transpired that like many others we spoke too, it was amazing value. Check in was quick and efficient, as was parking at Tilbury. Our cabin wasn't ready on boarding, but we were directed to the bistro to grab some lunch, which was a unexpected. We heard many comparing the Magellan with other ships, but couldn't fault it. It was clean and comfortable, with plenty of places to sit and relax. The emergency drill was a bit drawn out (and disorganised) but had to be done. Our cabin was excellent (Atlantic Deck, Outside Superior) and bigger than we expected. The staff in the restaurant's and bars couldn't do enough, and the food excellent. Drink prices were reasonable too. The evening entertainment was a bit 'Butlins' however the classical 'Duo' in the piano lounge were excellent. Overall the cruise exceeded our expectations. Read Less
Sail Date May 2018
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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