456 Cruise & Maritime Voyages Magellan Cruise Reviews

This cruise started at Tilbury and we were embarked just 15 mins after our time of 10.45. We were welcomed on board by a line of staff and escorted to our cabin by a very polite steward. First impressions were good with a spacious inside ... Read More
This cruise started at Tilbury and we were embarked just 15 mins after our time of 10.45. We were welcomed on board by a line of staff and escorted to our cabin by a very polite steward. First impressions were good with a spacious inside cabin. We had an enjoyable lunch served in either the buffet or dining room. Sailing was late due to problems with delivery butthere was plenty to do. There was a lot of open deck space and various lounges. The theatre was lovely, 2 tier and the show was an Abba tribute which was quite good, We also saw a comedian. We were also served afternoon tea and our 7 course meal was very good. The dining room was very spacious and the food good. We even had a Baked Alaska parade. In the morning breakfast was quite crowded and served in the dining room or buffet with lunch before we left the ship. The only down sides were the lack of public toilets, there were several but mainly large disabled ones for one person. The queues for ladies and gents were huge. Disembarkation was slow mainly caused by passengers blocking the reception area and there was also a medical emergency.All in all it was exceptional value and we would cruise on Magellan again. Read Less
Sail Date March 2015
Down to Tilbury for an overnight on board "Magellan"going...... nowhere! Ship looks nice. Good shape and looks in good condition. check In; OK!. a problem with the cabins , 3 allocated of 2 x couples! but we sorted that out ... Read More
Down to Tilbury for an overnight on board "Magellan"going...... nowhere! Ship looks nice. Good shape and looks in good condition. check In; OK!. a problem with the cabins , 3 allocated of 2 x couples! but we sorted that out ourselves We had very little time to see around the vessel as we were booked in for early sitting dinner We then showered, changed and we had a quick look around Free drinks were offered, very nice and bars looked really good then straight into dinner.. Next problem, the table allocated to us, a party of four, was occupied by two people who despite being asked by the waiter to move, point blank refused ( how polite!) So we were then ushered a round the Waldorf dining room, wandering around looking for a table for four ( At this point there was a long queue waiting to get in and despite his best efforts the waiter struggled but eventually found us a table. ) The food in the restaurant overall, was good. Menu nice . Meat OK, Cesear salad excellent. Baked alaska. !!! no comment! wine included very nice thanks. 7/10 The show was fair-good. Dancers, lighting, theatre; all good. in fact very good. Singers a bit on the ‘weak’ side. needed stronger voices for the songs chosen but over 8/10 Cabin was warm overnight . With no obvious A/C adjustment !! but Bedding and towels were new and ok cabin and bathroom clean and larger than normal . 9/10 Overall ships appearance was good 9/10 Biggest problem appeared to be language . most staff could not understand English very well. They were polite and very pleasant but English comprehension was poor.. Apart from the cabin mix up . overall fair/good 8/10.   Read Less
Sail Date March 2015
We have also just returned from a cruise with CMV, on their ‘new’ vessel, the Magellan. A memorable trip for the solar eclipse and northern lights, but infamous in our memory for the levels of illness, lacklustre quality and ... Read More
We have also just returned from a cruise with CMV, on their ‘new’ vessel, the Magellan. A memorable trip for the solar eclipse and northern lights, but infamous in our memory for the levels of illness, lacklustre quality and astonishing bureaucracy. Embarkation went remarkably smoothly, and we were taken to our cabin, a twin room on Deck 6 outer, efficiently. We only had four bags between us; these arrived individually over the space of about two hours. When sailing the Magellan shakes, judders and rattles like a cross channel ferry, so if that something you can't sleep through keep it in mind. There was a lot of minor illness on the cruise, a heavy cold virus seems to have been accelerated around, by the first weekend hacking coughs and sneezes punctuated all public gatherings onboard. We lost a couple of days each recovering from this illness, and talking to other passengers this was quite a common experience. In the Waldorf and Kensington dining rooms the seated dining was generally good, service good and food reasonable. Our table was near a corner in the Waldorf and this is a very draughty location, not good when the Arctic wind was blowing. Raffles 'bistro' on the other hand became quite chaotic, lacked sufficient seating, and was much closer to a works canteen than a 'bistro'. The food was generally very good; you just couldn't eat in comfort. Given that there were only about 800 passengers (according to an officer) rather than the 1250 capacity, I dread to think what the situation would have been like if the vessel had been closer to capacity. Most of the passengers were in their seventies and eighties, many with mobility issues. The vessel has plenty of lifts to serve these needs. Regarding the food, there’s a good range of healthy options, lots of fruit and vegetables as well as well cooked mains. There is no indoor swimming pool on the vessel, only an outside one. The gym equipment is broadly fine, but the saddles on the cycle machines are broken. You also need some Spanish language skills as all the instructions are in that language. The shipboard tannoy is inconsistent over the vessel, and pot-luck on whether you hear it. Sometimes we received it in our cabin, sometimes not. There is supposed to be satellite Wi-Fi whilst at sea but it rarely actually works. There are about six terminals in the Wi-Fi lounge but only two ever worked and that was painfully slowly. Queues built-up as did the complaints. Try and double-check the Wi-Fi effectiveness before you cough-up for it as they will start charging for it when they can get the software to work. The administrative systems on board were astonishingly complex. The drinks package at £17 a day appeared to be a way of simplifying things. However it didn't include soft drinks, tea or coffee in the bars, bottled water (!) or even the cocktail of the day in some bars. Every time a drink was ordered you had to sign a chit! Often the chit included a charge and the staff were most put out when people refused to sign despite reassurances that you wouldn't be charged! We saw people queuing at reception to have these incorrect charges removed from their bills! CMV seems to delight in producing large quantities of paperwork. On the last day of the cruise while we queued (again) in Reception to sort something out, dozens of fellow passengers came through to remove all the gratuities from their bills as they wished to make their own arrangements. We saw lots of administrative errors being challenged and the Cruise manager being clueless as to how to sort them out. At embarkation everyone handed in their passports with the promise that they would be returned in 24 hours. In fact three days had gone by without news, we got them back just in time for Reykjavik. On arrival at Lerwick there was a surprise, contrary to the paperwork we received this port required tendering, just another error. Also choose excursions carefully, talking to many fellow passengers, they don't sound good value for money. On a positive note, Richard the Cruise Entertainment Director is an excellent singer and Compere. He was also excellent when it came to alerting everyone about the northern lights. There were some excellent speakers for the voyage. There was also a good range of activities to pass the days at sea.   Read Less
Sail Date March 2015
Went the Solar Eclipse and northern lights cruise. This was the maiden voyage.. The ship was half full so we had one sitting for dinner.. The food in the bistro, a self service restaurant was always cold. Lots of people complained but ... Read More
Went the Solar Eclipse and northern lights cruise. This was the maiden voyage.. The ship was half full so we had one sitting for dinner.. The food in the bistro, a self service restaurant was always cold. Lots of people complained but nothing was done about it.. The food in the waiter service restaurants was nice, and hot too.. There was lack of hand sanitation, we have been on a few cruises and hand sanitation is always strict. Quite a few of the staff could not understand English. When we got to our cabin, we had a nice surprise that we had a complimentary drinks package which was 5 bottles of wine. We gave our receipt to the waiter on the first night. We received a bottle. But the next night the waiter had no idea what we were on about when we said about the package. So we only had 1 of the 5 bottles. Reception didn't have a clue about the package either. The staff were not very friendly either. Our cabin steward Maria was lovely and a waiter in the bistro calls Boris...the rest didn't seem to want to give you the time of day...The chairs on deck was all rusty and worn out... We will not be sailing on the Magellan again... I just hope whoever sails with her in future, that they get there act together...   Read Less
Sail Date March 2015
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen ... Read More
Two firsts - my first review here, and a first look at the Magellan. This was not strictly a cruise, it was an overnight stay on the Magellan prior to its maiden trip. We booked this as we had sailed twice on the Marco Polo and were keen to see the new ship. Unfortunately things did not begin well. When we arrived at the terminal we heard that there had been a computer problem and check-in was delayed - and so the queuing began... We were eventually told that check-in would take place on board and we could board. Once we had queued to get on board we found another massive queue winding round the ship so that we could check in. An hour later, harassed waiters were bringing round glasses of wine to placate the crowds. After two hours, hooray, we reach the front of the queue to find we were simply there to register a credit card - the identity cards had already been given out and the cabin keys were already in the cabins, Oh that's great. I mention this at length because the chaos and lack of information were indicative of a lack of organisation, let alone that many of the passengers are not of an age to enjoy such an endurance test. Our cabin was basic but ok. There is no control of the temperature so you get whatever you get. If you enjoy eavesdropping then you have a bonus as you can clearly hear every word from your neighbours cabins. We went for a look around the public areas and my overall impression of the décor was that it was much closer to a Dover-Calais ferry than a luxury liner. The shipyard must have got a fantastic deal on Formica because there's a lot of it. Generally it was not like staying in a four star hotel, more like a trip to McDonald's. Time for drinks in the bar. One beer and a white wine, £10. I'm looking at the receipt now just to make sure. Expensive? More than any other ship I've ever been on I think. Dinner was good. There we are, it's not all negative. The show lounge was absolutely full, so we never saw the show, but I'm guessing that there are normally two dinner sittings and two shows so this would be less of an issue. The serving staff were individually good, but there seemed to be a lot of aimless wandering around which, I guess, reflected that the staff were not yet used to working on the ship. Breakfast was a buffet, even in the main restaurant. We arrived at 8am, peak time I suppose, but it was a bit of a scrum with people three deep waiting for more food to arrive from the galley. In summary, I appreciate that this all sounds pretty negative but we were only on board one night and that was what happened. I hope that many of the problems were due to teething troubles and that the company can get their act together. If you can get a really spectacularly cheap deal on the Magellan then you could overlook the shortcomings, but would I sail on it again? Afraid not.   Read Less
Sail Date March 2015
this was my 17th cruise - I have certainly never had one like it and don't want another. Everything that could be wrong was wrong. When we arrived at Tilbury to board, the ship wAs not there - this has never happened to me before. To ... Read More
this was my 17th cruise - I have certainly never had one like it and don't want another. Everything that could be wrong was wrong. When we arrived at Tilbury to board, the ship wAs not there - this has never happened to me before. To cut a long story short, the food was acceptable, nothing more. We were promised Christmas Pudding but when it arrived it wS a chocolate muffin with chocolate sauce, the mince pies were full of rhubarb. The activities and arrangements on the ship were never on time, on 3 days the morning quiz started at 10.00, 10.30 and then 9.00. The weather was bad throughout the cruise, but they would not put the stabilisers out to conserve fuel, so Magellan rolled like a drunken seaman. I had to take seasick pills throughout the whole voyage. Although I had paid £3000 for single occupancy, they still tried to make us buy drinking water at £2.20 per litre. They promised me when I booked a mid ships cabin, but it was close to the stern so I often had the noise of the engine at night. Some of the people on board told me that they had been promised free parking for their cars, but when they got to Tilbury they found it cost £10 per day. Thank God Iwas not on board when they sailed out across the Atlantic to go to the -Amazon, I could not wait to get off Read Less
Sail Date January 2015
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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