45 Helpful Votes
Sail Date: April 2016
Two friends had booked the Norwegian Fjord cruise on the Magellan after seeing an advert in the Daily Telegraph. When we saw the itinerary we decided to join them as a late booking. Embarkation in Dundee was very quick and efficient ... Read More
Two friends had booked the Norwegian Fjord cruise on the Magellan after seeing an advert in the Daily Telegraph. When we saw the itinerary we decided to join them as a late booking. Embarkation in Dundee was very quick and efficient once we had arrived at the ship, our taxi driver got lost on the way to the quay, apparently cruising from Dundee is a new and fairly infrequent event. This was our tenth cruise with various other companies and non have equalled the quay to cabin luggage speed of CMV. Our cabin numbered 5172 was on the port side on deck 5 and was four from the stern, not where we would have selected but late bookers have no choice. We found the cabin accommodation to be very satisfactory, clean with a large picture window, plenty of hanging and drawer space, comfortable beds, a reasonably sized shower room and shower enclosure with soft lighting instead of the usual hard spotlights so prevalent on other ships. So far so good we thought. That was until the ship left the quay and started to pick up speed. Whilst still in the sound and under the control of the pilot a strange and persistent clanking noise began to make itself heard. We thought that this was a glitch which would be attended to but no. if anything it increased in volume when the open sea and cruising speed was reached. When we retired to bed it became glaringly obvious that sleep was out of the question so we contacted reception to report the noise. At first nothing was done, but on complaining again at about 2am a member of the crew came to listen and arranged for us to be moved temporarily to a "sleeping cabin". The following morning we were offered another outside cabin numbered 5054, situated amidships. Bliss, no noise whatsoever. Our friends, who were situated four cabins away from our original cabin also had to put up with the noise but when they complained they were given ear plugs! Another couple who were closer to the stern did succeed in getting moved. I checked the starboard side stern area corridor and found the noise to be there as well but the volume was a bit less. It is obvious that the Magellan has a problem which would appear to be with the propulsion system and this has the effect of making the last ten or so cabins on deck 5 suffer from a distressing amount of mechanical din. I cannot comment on other areas in the stern, it certainly could not be heard on deck 8 in the Waldorf Restaurant. Apart from this unfortunate shortcoming it has to be said that the Magellan is a very pleasant ship to cruise in. The staff were all attentive and polite, the food was very satisfactory with adequate choice, the whole of the ship was spotlessly clean, entertainment more than satisfactory allowing for the fairly small size and drinks reasonably priced. We did not encounter any rough seas so cannot comment on the sea worthiness, The ports of call were delightful and the shore excursions we took were enjoyable and well supervised. Would we cruise on the Magellan again? The answer is yes but we would make sure that we were well away from the stern especially on the lower decks. Read Less
16 Helpful Votes
Sail Date: April 2016
Sailed from Newcastle on the Magellan. Embarkation was excellent and we were on the ship and shown to our cabin in no time. Luggage arrived ten minutes later. The cabin was clean and modern and the cabin steward was excellent. The ... Read More
Sailed from Newcastle on the Magellan. Embarkation was excellent and we were on the ship and shown to our cabin in no time. Luggage arrived ten minutes later. The cabin was clean and modern and the cabin steward was excellent. The entertainment was excellent. Most of the staff were friendly and helpful. However, what let this cruise down was the food., Worst food I have had on any cruise ship. The bacon at breakfast was inedible, mostly fat. Food was very bland with no emphasis on healthy eating. I think with most of the passengers being elderly it had the 'care home' style menu, soft and mushy! Dinner menus choice was limited and I was advised by the waiter not to order the beef wellington as it was tough, with undercooked pastry. I also had steak one night which was so tough and without being offered a steak knife was also inedible. The trips were a little disorganised and I felt that this needs to be addressed. The ship is old, but clean and well fitted. We always have a balcony but only the Junior Suites have these so would not use this company again as there are not enough balconies. The Norwegian Fjords were excellent and this was the main reason why we used this company as they sailed from Newcastle which is only 30 minutes drive away. All in all we were well looked after by the staff, but I did not like the way at breakfast at 10 o'clock in the buffet restaurant a waiter shouted 'chop, chop' because they were closing. I thought it was very rude, Read Less
37 Helpful Votes
Sail Date: April 2016
I think your view of Magellan is likely to be influenced greatly by whether you have cruised before or not; I have. The embarkation process began well (the staff in the carpark were superb), but when we went to collect our cards for ... Read More
I think your view of Magellan is likely to be influenced greatly by whether you have cruised before or not; I have. The embarkation process began well (the staff in the carpark were superb), but when we went to collect our cards for access to the ship ours had been misfiled in the "N's" (our surnames begin with P and B!) and after 20 minutes it was actually my travelling companion who found our cards. Ah well, these things happen! The ship just doesn't have the "Wow factor" - having travelled with other cruise lines before, I wanted to be wowed - I wanted to go to the atrium (there isn't one) and look out and think "wow" ... unfortunately, there was no area on the ship which afforded me any type of wow! :-( The cabin was a good size (Cabin 6169) and was clean and functional. We had enough wardrobe space for two, but if there had been 4 of us, we would have struggled. Onto the evacuation drill ... wow, what a fiasco! Put it like this, if the call was sent out to "abandon ship" everyone would drown!! So, you have to go to your cabin and collect your life jacket (picture the scene; you're running downstairs with half the passengers whilst the other half of the passengers have already collected their life jackets and are now running up the stairs!), then assemble at an "inside" muster station - mine was the restaurant. Once there, you are checked off and the crew then attempt to establish who is missing. After about 20 minutes (the ship is sinking at this point, remember) you are taken out of the restaurant onto the deck, where you are then asked to ascend two flights of stairs to reach the life boat. Hmmm, the average age of passengers on this ship was 70+, many of whom had mobility issues ... lets hope the "abandon ship" words never, ever have to be spoken, because most people on this ship would not get off!! We took the drinks package and made the most of it, although they did run out of diet coke for the final day at sea! The food was, at best, mediocre. The meat in the dining rooms and the buffet were "cheap cuts" ... all "bone-in" food, not chicken breast etc. There was, however, an abundance of food. In the buffet, though, it al felt a bit like "slop." Another reviewer has called it "care home food" and, yes, I would agree with this. Also, they don't seem to quite get it right around what they serve and when. The Pizza station, for instance, only operates until 6pm ... but if you really aren't taken with the "slop" at meal times, pizza might be a good alternative. Beer battered fish was served, but there were no chips to go with it ... only rice. It just wasn't particularly well thought through at times. Afternoon tea was good though! lol The staff work incredibly hard and very long hours. However, on more than one occasion I overheard staff complaining to other guests about their work and I have never experienced this on other cruise lines. I think the staff here are worked like dogs and are demotivated by their managers/captain ... it simply did not have a happy feel to it. I also think the ship is probably understaffed by about 50 - 100 heads which makes the staff morale worse. No-one was rude, but, unlike on other cruises, they didn't have any great desire to please their guests either. And then onto my biggest bugbear with the staff ... eating and smoking in view of the guests whilst in their work clothes. Every day I went onto the deck and saw at least three different members of staff smoking. Further, in the evenings, I saw a number of uniformed staff sitting in or around the bar areas drinking alcohol. Hey, I have no problem with them drinking alcohol if they are off duty - but then they shouldn't be identifiable as staff of the ship! On one occasion in the buffet, one of the staff from the reception area came up into the buffet and sat with the staff eating his breakfast. OK, so it really isn't the end of the world - I am simply making the point that on a cruise ship there should be an illusion created and that is shattered when the staff are behaving the same way as the guests (smoking, drinking, eating in the buffet) The entertainment was pretty poor ... sure they work hard but the female lead singer (Sarah - I think) was far too "cruise ship" (as Simon Cowell would say) and every time she opened her mouth to sing, I fully expected her to do a "jazz hands" pose. The other singers were ok. The dancers were great and displayed many routines, often in relatively choppy waters! The Captains Bar had a duo which were also OK - it did feel a little bit like a "man with a bontempi and his friend" though. The violinist and pianist duo must be singled out as true musicians, though. After the first meal sitting, it was a lovely experience to sit and listen to this duo perform whilst having an after dinner drink. It also appears that Adults Only means "old" pensioners (75+) ... pensioners who sit in the best seats on the ship (the ones by the windows) and promptly fall asleep. So, you are sailing down the norwegian fjords, but you can't see them from inside because there are a lot of people who have sat down and ... fallen asleep. There is absolutely nothing that the cruise line can do about this ..it's simply an observation. It was quite telling that another guest said to me "You must be one of the youngest people on this ship!" (I'm in my forties! lol) The Norwegian Fjords are simply stunning ... just beautiful, and I would recommend that everyone goes and sees them ... perhaps not with this cruise line though (unless you want a real "easy listening" type experience, or you want to sleep through most of it!) Finally, there were a number of people I met who were really happy with everything about the ship and the cruise ... upon asking, it transpired that these were people who had never been on a cruise before, and that's why I say that your opinion of this ship will very much depend upon whether or not you have experienced cruise lines before. For me, there are far better providers out there and if you didn't enjoy this cruise, don't let it put you off! Read Less
19 Helpful Votes
Sail Date: April 2016
Having never been on a cruise before we thought a smaller ship would be less scary- and we were right! We had heard such wonderful things about the Norwegian fjords and we were not disappointed- the scenery was absolutely spectacular and ... Read More
Having never been on a cruise before we thought a smaller ship would be less scary- and we were right! We had heard such wonderful things about the Norwegian fjords and we were not disappointed- the scenery was absolutely spectacular and we were extra blessed in having beautiful sunny weather,calm seas and also seeing the Northern Lights. The Norwegians are so friendly and polite and their knowledge of English puts us to shame as a nation. As regards the ship: the cleanliness was a credit to the crew. Everywhere was spotless and there were always staff wiping down the bannister rails and lift buttons to ward off germs. Our cabin on deck 7 was more spacious than we expected with plenty of wardrobe space and a nice big window. Our cabin steward was always on hand to assist us and kept everything best and tidy. Criticisms: Only half of the lifts were working at any one time. This was especially apparent when returning from excursions as there was only ONE lift available to take 3 bus loads of people from deck 3 upwards. As a lot of passengers were elderly or had walking difficulties and couldn't use the stairs , this caused ridiculously long queues and was extremely annoying when other lifts were there but not in use. The food was not as good as we had thought it would be. They seemed to use cheap cuts of meat and the portions at dinner were very small. One starter we had of 'sesame chicken' consisted of just one leg from what looked like a budgie! Not even one mouthful of food on the plate. Wifi is available but don't bother! I paid £10 for 2 hours and spent more than half that time just trying to actually get onto the network! Even when it connected, it took so long to download even emails that it's not worth the money and effort. Otherwise the cruise was very enjoyable, the staff were always friendly and attentive and we met some lovely people. The excursions were enjoyable and helpful for finding out more about the area. (We particularly liked going up to the top of the mountain in I would cruise with this company again as we got a good holiday for the money we paid - we had buy one get one free plus a free upgrade from deck 4 to deck 7 which was really appreciated. Read Less
19 Helpful Votes
Sail Date: April 2016
First cruise ever, so we were a little apprehensive. But as the Magellan ship is a small/medium size it is a good choice for a first cruise. Embarking at Newcastle was great and very easy. The steward met us and showed us our free ... Read More
First cruise ever, so we were a little apprehensive. But as the Magellan ship is a small/medium size it is a good choice for a first cruise. Embarking at Newcastle was great and very easy. The steward met us and showed us our free upgrade room from the 4th deck to the 7th. We were surprised how big the cabin looked, and the bathroom & shower were bigger than we had hoped for.there was shampoo & shower gel dispenser in the shower and little bars of soap on the sink. The room had a big picture window was made the room very light and airy. Plenty of wardrobe space & the TV had bbc,itv etc. We didn't take the drinks package at £17 per person but plenty did and many said they had got there money's worth. But drinks are not expensive on board so we just paid as we went along. The food was a bit of hit & miss but overall the Raffles Bistro faired better than the restaurants for food. If you eat in the restaurants you get free coffe,tea & water. The shows on board were ok, although to be fair we didn't bother much with them. All the staff are just so lovely, nothing was too much trouble. You do pay £5 per day for tips which will be added to your bill at the end of the cruise. I read some reviews that said take your own water bottle, but there is a big sign on the water dispenser that tells you not to, so we didn't as it makes perfect sense health wise. Staff offer you antibacterial gel for your hands at every restaurant which again is a thing you must do to protect not only yourself but the other passengers. My disembarkation was a mess, as I hold a USA passport they make you walk to the bus them onto the terminal to go through immigration and as it was snowing very heavily I got soaked and had to return to the ship to disembark an hour later. No staff told me this otherwise I wouldn't have packed my jacket! Don't bother paying for the wifi, it's just rubbish and not worth the money as it ties so long to get onto it, even to just check emails is just so frustrating. If you want a leisurely cruise without all the nonsense of the big mega ships try this ship. Read Less
10 Helpful Votes
Sail Date: April 2016
We actually embarked in Dundee but it doesn't show on the options.This is a great holiday for those over forty.The ship was kept immaculate the staff were attentive and the food was abundant and very appetising. The Waldorf restaurant ... Read More
We actually embarked in Dundee but it doesn't show on the options.This is a great holiday for those over forty.The ship was kept immaculate the staff were attentive and the food was abundant and very appetising. The Waldorf restaurant served 5 course dinners with coffee with several choices for each course. If you do not like dressing for dinner you can go to Raffles which is buffet style. We went there for breakfast and lunch great choice and very tasty. Afternoon tea is also served there with sandwiches and cakes. If you are still hungry after this they had a chocolate buffet one night with magnificent sculpture in chocolate and a gala buffet on another with savoury treats. This was the friendliest cruise we have been on being mostly Geordies and Scots no airs and graces although plenty of opportunity to dress up. Drinks are reasonably priced entertainment was of a good standard the onboard entertainment team and orchestra put on a different performance each night. Alan Wright the speaker did several talks and was very entertaining and Alan Brown the comedian did make me laugh. The disco was great playing mostly 60's and 70's music. The best thing was no kids! Had a different cocktail every day the CMV is to die for. The only minus was the excursions in Norway they are not very exciting but the scenery is fantastic. It is very expensive in Norway you need a gold card to buy anything. If you go at this time of the year it is very cold and you do need to take appropriate clothing. I highly recommend this cruise line and will try them again somewhere warmer. Read Less
21 Helpful Votes
Sail Date: April 2016
Chosen for destination and port of departure. First impressions were good. Cabin perfectly fine except toilet required cleaning. No shampoo dispenser - it eventually arrived on our second last day - shower gel dispenser didn't ... Read More
Chosen for destination and port of departure. First impressions were good. Cabin perfectly fine except toilet required cleaning. No shampoo dispenser - it eventually arrived on our second last day - shower gel dispenser didn't 'dispense' - steward couldn't fix it. Lifeboat drill was comprehensive - much more thorough than other lines. Ship was very clean, gel dispensers everywhere though I saw quite a lot of passengers ignore them. The crew were, in the main, pleasant. Most were from Eastern Europe, especially the Ukraine. Some - a minority - were pretty gloomy looking and seemed to find the job demeaning. They should pack up and go home as their attitude do the company no favours at all. The food on board was absolutely appalling!! Think poor school dinners and you're almost there. Loads of choice but nothing remotely appetising either in presentation or, more importantly, taste. It was truly awful! I wrote to CMV to complain and received a prompt response from them which was basically along the lines of 'one man's meat is another man's poison.' They pointed out that they provided plenty of choice. Yes, they did BUT it was ALL dreadful. They did say that they would pass on my comments to the ship. I do hope they do AND that things improve dramatically. Regarding places to eat. The Bistro on Deck 10 was nearly always heaving and it could be problematic finding a table. Some seemed to regard 'their table' as a place to spend the day - reading and even sleeping - with no food in front of them. The restaurant staff did ask some to move and were met with blank stares and very grudging compliance. After three truly vile meals in the Waldorf Main Restaurant (including the much vaunted 'Gala Dinner' which was beyond dreadful) we used the Buffet. At least there we could see the various dishes and choose the one that looked least repulsive -- which usually meant salad for all main meals! Although we had a '55% Off' deal, it was no bargain! I would never, ever, sail with this company again and could not recommend them. Read Less
8 Helpful Votes
Sail Date: April 2016
I had read the reviews for the Christmas cruise which Magellan did and I was very close to cancelling our cruise, however we decided to make our own minds up on CMV. The entire experience was excellent, if there was any minus point at ... Read More
I had read the reviews for the Christmas cruise which Magellan did and I was very close to cancelling our cruise, however we decided to make our own minds up on CMV. The entire experience was excellent, if there was any minus point at all it was that the hairdryer wasn't as powerful as I would have liked. The Embarkation process was flawless, they took the cases from our car in the car park and we were able to board the ship at the time that was stated on the tickets, so don't bother arriving early, they stick to times. The cabin was more spacious than I expected and was warm and comfortable, the heating is controlled in the ceiling. Everything was clean and tidy from the cabins to the ship. The food in the buffet is really good, there is everything you could want at breakfast and the curry served one lunchtime was second to none. There is a wide range of dishes. The main dining room was lovely and the waiters are polite and helpful, again food was excellent. The drinks package is worth every penny of the £17 pppn as a glass of wine is £5. In the package you can have beer, cocktails, wine, shorts etc but not Baileys/Irish Coffee. The ship felt stable at all times and I never saw any leaks at all. Two of the lifts were still not working but there were never any queues at the others. It didn't cause any problems. The disembarkation process was even better than embarkation, we sat in the bar until we were called, disembarked, got on a shuttle bus to the car park then located our luggage easily as it was in rows of deck numbers. It was flawless and very well organised. I would recommend CMV to anyone, great value, excellent food and staff. well done! Read Less
9 Helpful Votes
Sail Date: April 2016
i was on the 'magellan' for the norwegian fjords cruise and as it was my first cruise i was a bit apprehensive, this apprehension disappeared as soon as i boarded and was met by friendly, polite and helpful crew members. i ... Read More
i was on the 'magellan' for the norwegian fjords cruise and as it was my first cruise i was a bit apprehensive, this apprehension disappeared as soon as i boarded and was met by friendly, polite and helpful crew members. i only wanted to see the fjords and visit bergen but the whole trip was wonderful. spotless cabin, excellent food with first class service, many on-board activities and very good entertainment. the bridge tour was interesting and amusing with a captain who took time to explain various questions with good humour even tho he must hear the same things regularly. my only complaint was i lost 30 quid playing roulette! the scenery was breathtaking and bergen is a beautiful city. i will certainly go cruising in the near future. overall, a wonderful experience. i have never thought of myself as a good mixer as my scottish borders accent is difficult to leave behind but again this was unfounded as i met some interesting characters from all over. on the days at sea i went to listen to the guest speaker's lectures on vikings, norwegian folklore and the voyages of ferdinand magellan which were both informative and witty, presented by a big cheery guy called alan wright. the evening shows were brilliant, colourful and very professionally put together. i also saw a comedian who went through his very funny show without one swear word or toilet humour that sadly is commonplace with so many 'entertainers'. thank you to all concerned for making a holiday that i'll remember for a long time. spoilt rotten for a week and i loved it! Read Less
11 Helpful Votes
Sail Date: March 2016
We chose this cruise because we had always wanted to visit the Norwegian Fjords. We got a buy one get one free offer. The facilities on the ship were excellent. It was all very clean. The food choice was amazing and the staff were very ... Read More
We chose this cruise because we had always wanted to visit the Norwegian Fjords. We got a buy one get one free offer. The facilities on the ship were excellent. It was all very clean. The food choice was amazing and the staff were very friendly and polite! The entertainment was brilliant and the comedian was very good indeed. I'd never had a cocktail before, but now I think that they're lovely!! The musical entertainment was superb, especially the pianist and the violinist. There was also a large number of shore excursions to choose from. The guides were very knowledgeable and friendly. The Captain went around and spoke to people, which we thought was very nice and he seemed a really nice guy. All of the staff worked incredibly hard and they were always very attentive and smartly dressed. All in all a superb cruising experience and we would go again! Read Less
47 Helpful Votes
Sail Date: March 2016
Having spent a lifetime sailing and never having seen the point of cruising in a big ship my wife finally persuaded me that is what we were going to do. She had enjoyed Christmas shopping trip on Marco Polo with a friend and was keen to ... Read More
Having spent a lifetime sailing and never having seen the point of cruising in a big ship my wife finally persuaded me that is what we were going to do. She had enjoyed Christmas shopping trip on Marco Polo with a friend and was keen to see the fjords so I read the reviews of Magellan and having enjoyed a tremendous week I have come to the conclusion that the detrimental reviews are more about the reviewer than the ship. We met several people who seemed to be there just to moan and that was before they had even boarded Fortunately we didn't have to eat with them. Yes Magellan rolls when the sea is rough, so does everything else that floats, some more than others. I forgot to unscrew the inclinometer from my own boat and take it but I didn't notice a permanent list or anything more than the usual heel in the wind and when she navigated tight bends. Yes she is an elderly lady but she is kept beautifully clean and the crew were marvellous. Nothing appeared to be too much for them. The cabin was spotless, the odd creak from a ship underway doesn't keep me awake. I rate excellent based on what I pay and CMV give tremendous value for money. The Port of Tilbury does have more than a few problems none of which are in CMV's control. It is very convenient for us as we live on the Essex Coast and no doubt for the millions of others living close to London but access by road can be a problem so allow plenty of time. Would we sail on Magellan again - we have already booked. Read Less
35 Helpful Votes
Sail Date: March 2016
Four of us booked a Fjord cruise having never cruised before, we were a little worried by the varying reviews on the Magellan, however all we can do is give our honest opinion....we loved it. On arrival at tilbury there was a little bit of ... Read More
Four of us booked a Fjord cruise having never cruised before, we were a little worried by the varying reviews on the Magellan, however all we can do is give our honest opinion....we loved it. On arrival at tilbury there was a little bit of a hold up as the last trip had arrived back late so there was a two hour of the ship trying to play catch up. After that slight hiccup everything was super. Our cabin, an inner was roomy, very comfortable beds, plenty of wardrobe and drawer space and the bathroom a decent size. The food on the ship was lovely, though we heard grumbling a of 'small portions' there was 5 courses every evening...how much do people really want to eat. Breakfast, plenty of choice from continental to full English. Breakfast not being long over then lunch, again something for everyone. Afternoon tea from 3ish...who could possibly eat any more? The staff on board we met were all very friendly, happy to chat and a pleasure to talk to. We were undecided as to take the drinks package...we did and when we cruise again we would probably not use the drinks package as the drinks were on par with UK pub prices. So unless you drink quite a lot, it's probably cheaper to pay for drinks as you go. We took a couple of the trips, but we all felt that the trips we took, could have been booked and arrange very easily independently, just do a bit of homework before you travel. Around the ship all he areas are spotlessly clean, there seems to be a staff member cleaning all the time. The ship,is immaculate. Not really sure why the ratings are only three star...we will certainly book again...loved every moment....well done! Don't worry about the negative reviews on the Magellan....we loved it! Read Less
5 Helpful Votes
Sail Date: March 2016
On a previous cruise with Cruise and Maritime (Marco Polo) we found the service and the attitude of all staff friendly and helpful. food was good and the general atmosphere pleasant and accommodating. The experience on the Magellan was ... Read More
On a previous cruise with Cruise and Maritime (Marco Polo) we found the service and the attitude of all staff friendly and helpful. food was good and the general atmosphere pleasant and accommodating. The experience on the Magellan was the same. We would cruise with them anytime. The cruise was also excellently priced - much less than many others for the same destinations. The entertainment was geared to the people who were on board and the standard of performance and presentation compares with the best in the entertainment world. The ship is well presented, facilities on board were of a very high standard. The attenton given to hygiene was meticulous and ensured that there was no illness on board as experienced by other shipping lines. The staff kept us well informed about the venues we were about to visit and made sure that procedures were well explained so as to ensure timely arrivals and departures. Very enjoyable experience. Read Less
28 Helpful Votes
Sail Date: March 2016
Just before our Cruise, we received the final documents from CMV and noted our Cabin had been changed from 5092 to 7188, a choice no one would freely make. I rung CMV and despite protesting they refused to change back to the one booked, ... Read More
Just before our Cruise, we received the final documents from CMV and noted our Cabin had been changed from 5092 to 7188, a choice no one would freely make. I rung CMV and despite protesting they refused to change back to the one booked, stating you checked the upgrade box, basically tough luck. As we found out later, this turned out to be a DOWNGRADE. Difficult to understand what was, "superior plus" about this cabin. It should noted that apart from one night this cabin 7188 remained empty, the reason it was occupied was because their cabin became flooded on deck 5. They quickly returned the next day. Other people knew people someone from a previous cruise, who had complained about this cabin. We arrived at the car park at 11.00 hours for an 11.30 boarding to be confronted with total chaos. There were no porters to assist you with your luggage, joined a long queue shuttling along with our cases, eventually boarded a double decker bus, totally unsuitable for many to get upstairs. How fortunate it was not raining. Eventfully arrived at the main terminal to be confronted with long queues, eventfully boarded at 12.45. Our last case arrived during the life boat drill, sometime after 16.00 hours, which was longwinded & disorganised. Our initial thoughts on the cabin were encouraging, reasonable size, as was the shower. But limited storage, and our cabin steward was very helpful. We arrived at the Waldorf restaurant and had a most enjoyable meal, table companions & service were very good. Eventually we returned to our cabin, and things went downhill rapidly, noise from the propellers was worse than expected, and we were subjected to loud metallic banging and repetitive vibrations all night. It was as if a metal door were swinging freely, and slamming closed. We were advised by others that it was a wire rope and there was nothing that CMV could do about it, or were prepared to do. Complained to Customer Service they advised that the ship was full and consequently there was nothing they could do. During the second enjoyable meal one of our table companions was missing, she was in sick bay having fallen over and either broken or dislocated her hip. One of many to fall over and injure themselves. Was advised that cruise ship arrived at Tilbury with quite a few less passengers, as CMV have not disputed this figure it must be correct. If so, one must question whether this ship is suitable for its itinerary the cliental it aims at. Endured a second sleepless night and complained to Customer Service again, and advised that there nothing they can do. Later in the day we were contacted by Customer Service that another cabin 7059 was available as it appeared to much quieter, so we moved in, how wrong we were. The cabin was even worse, again we complained to Customer Service, and requested that can someone come and have a look at it. Eventually a carpenter arrived, he tried his best hammering corks in, in various parts of the ceiling, all to no avail He advised the whole wall panel needed to be removed to resolve the problem. Next day we went to Customer Service and advised the tapping problem had not been resolved, they requested a report from the Carpenter, he inspected the cabin again and reported that the problem had been resolved. Customer Service advised that as no one had complained about the cabin before, which was totally untrue. Consequently, we had to endure another sleepless night. After leaving Gibraltar, the Ship started cruising at high speed in turbulent water and the noise in 7059 was unbearable, we went the Customer Service and demanded that we come and inspect the cabin, he refused, however they arranged for someone to inspect the cabin, he agreed that it very bad. We were then offered 7087 as a night cabin, however this turned to be not much better, because the speed the ship was travelling at, and the vibration from the prop shaft, even the fan in the bathroom was rattling badly. Yet another sleepless night, it was so bad that my wife returned to the 7059. During the day the Captain reduced the speed to about 10 knots, which significantly reduced the noise level, why he found it necessary to travel at high speed at first, who knows. After returning to our day cabin 7059, there was what I describe as a very condescending letter from Julie Thompson and a bottle cheap house red wine (cost to CMV about £2.50), two wine glasses, but no corkscrew, how typical. I would add that the next day when I went to reception to pick up a news letter, the person I dealt with the night before saw me coming & looked the other way & totally ignored me. At at no time were we asked is everything okay during the rest of the cruise. Later on the Cruise another couple on our table complained about noise in their cabin at low speed, they were immediately offered a quiet sleeping cabin and deck 5, at no time where offered this option. I won't go into other problems we had with Customer Service, few seen able sort out even simple problems. Needless to say, we will never cruise with CMV, and well over 80% of the people we spoke to, felt the same. As a company, they seem to have little respect for customers. They must be aware that cabin 7188 is noisy and customer service on the ship were certainly aware of the problems with 7059. Last but not least, within a few days many people starting coughing, including myself after about 5 days. In the second week all three ladies on our table had several days in bed. Even now, my wife is very poorly, and a x-ray confirmed she has a lung infection. This is a major problem that will be difficult to eradicate, I feel sorry for the people on the next cruise. An email similar to the above was send to CMV on Tuesday, to date no response. Read Less
41 Helpful Votes
Sail Date: March 2016
Introduction: This was our first CMV cruise and was booked after a disappointing Xmas 2015 & New Year cruise to the same destination with a competitor cruise line. We booked with CMV and then read the earlier reviews, so we were ... Read More
Introduction: This was our first CMV cruise and was booked after a disappointing Xmas 2015 & New Year cruise to the same destination with a competitor cruise line. We booked with CMV and then read the earlier reviews, so we were concerned that we were in for another disappointment ... Nothing could be further from the truth - the whole cruise experience was really good and the new Captain has changed the service quality immeasurably. Crew members all smile, service is quick and efficient and everything happens in the background, leaving the passenger to enjoy the cruise instead of worrying about the next problem. The Captain and his senior Officers are available (and very visible) throughout each day and give passengers adequate time to raise concerns or issues, without any hint of the 'corporate brush-off' response. The Executive Chef even visited each table at the Dinner Sitting to gain feedback. Embarkation: The Long Stay Car Parking is about 1 mile away from the Cruise Terminal and Shuttle Buses run back and forth - it's a bit of a bun-fight with tight parking slots and trying to avoid passengers wandering across the traffic path towing cases, bags and other appendages. The process is slightly chaotic but it works. Inside the Cruise Terminal, the process is much smoother - there is a separate Waiting Lounge (faded charm, peeling plaster but rather like an Agatha Christie film set) and timed booking-in slots were operating so that, even with a full complement of 1250 passengers, the queuing was kept to a minimum and the process was very smooth and efficient. On board, a crew member escorted us to our cabin - a really nice touch, and checked that door keys worked before returning to guide the next passenger. The Cabin Review is in a separate section. Ship Layout: Slightly quirky - you can only access the full length of the ship at the top and lowest decks since the middle of the ship is devoted to the Galley that serves both restaurants. So, you need to know whether you're aiming for the stern or the prow before leaving the cabin - for the first couple of days, lost souls were wandering the decks muttering 'Is it the rear or the front I need to get to?' as they familiarised themselves with the layout. Lifts are quite small and, with an ageing and often mobility-limited client group, in constant demand. If you need to use the lifts, be prepared to wait up to 2 minutes for one to become available. This was a source of annoyance for several customers. Staircases are quite steep - using them will get you fit! - and the stair riser on some staircases slopes back into the staircase (to create extra space for those size 13 shoes?) and this take a wee while to adjust to. Crew Members are cleaning handrails, lift entrances and the public areas constantly to minimise the risk of infection. Despite this, and the hand-cleansing machines and notices everywhere, passengers still feel they have the right to refill their own water bottles and to return excess food to the serving trays so the coughing starts - grrr! CMV needs to employ a retired schoolteacher from the 1960s so that (s)he can use a wooden ruler to rap the knuckles of any passenger ignoring the food hygiene rules ... Dining: We were allocated First Sitting in the Waldorf Restaurant on a Table for 8. A combination of poor handwriting, inaccurate transcription of the Dining Cards from the computer records and passengers not having their reading glasses meant that we had 12 different guests for the 8 seats over the first 4 days! Eventually (back to Agatha Christie), the Maitre d' appeared at the Table with pad and pen and requested cabin numbers and names so that he could solve the 'Whodunnit' of the Dining Room - of the 12 people trying to get in the 8 seats, 10 were very pleasant so we had a good final selection of fellow diners! Zin and Min (Waiter and Wine Waiter) were first rate and very friendly, seeing the humour of the changing guests until the 'real 8' diners were identified. Menus were decent - safe, unadventurous food in sensible portions. The temperature of the food could have been a wee bit hotter on occasions. We took the £85 Alcohol Package (5 bottles of reasonable quality wine (equivalent to supermarket 'Dine In' promotions - safe but decent quality) and 10 bottles of water) since we do not drink much alcohol. Unused wine is stored until the next meal and there was no noticeable deterioration in its quality. Wine can be bought by the glass for £5 or you can pay £17 per person per day for the Unlimited Drinks Package. We started using the Raffles Bistro fro breakfast, lunch and afternoon tea, but it was often tight for space so finding a table could resemble the Saturday morning drive around the multi-storey car park for the Space that is supposed to be available. The lunch-time deadline return from port visits in Santa Cruz and Gibraltar caused a wee bit of a logjam with diners exceeding available spaces until the Maitre d' began gathering up lost souls and directing them to the restaurants. The Bistro has no table cloths during the day and the layout has evoked descriptions of 'canteen' in appearance with several tables having bench seats along the wall as the perimeter tables run the length of the room. The layout gets the most 'bums on seats' and it gives you a chance to meet lots of fellow cruisers - it's a lively atmosphere that works well, if a little spartan on the furnishings. The Bistro food is the same as in the main restaurants and the range is decent - not spectacular, but you won't starve (I am a very picky eater and managed to find enough variety, albeit in combinations that would have made the chef weep) and there is no problem with taking further portions. Empty serving trays were replenished promptly, but the pressure of a full complement of passengers and the rigid hygiene rules of not re-using plates when taking a second portion (food hygiene and cleaning regimes throughout the ship are scrupulous) sometimes meant a delay whilst new plates and cutlery arrived - nothing major and 'Hunt the Plate' gives a wee bit of exercise to burn the extra calories ... Plenty of serving/support staff (all of whom smile and try to make polite conversation - there's been a big effort to engage with passengers) to clear plates and guide passengers around the serving stations (Mushrooms and Hash Browns sit in a separate Serving Station from the rest of the cooked breakfast components). Quirky, but it works well as does the small queue to have a freshly fried egg rather than scooping up one that has been pre-cooked and then left to sunbathe under the warming lights ... Entertainment: The Carmen Duo classical music act is very good and their show in the Magellan Lounge was excellent - the only complaint is that the sho did not last longer. The Duo also played each evening in Hampton's Bar (3 or 4 sessions of 20-25 minutes) to an appreciative audience. The Magellan Entertainment Team, led by Raul, the Assistant Cruise Director, work very hard to provide a fresh face to the 'song and dance' staple offering. The 'Abba' Evening was done very competently and was very enjoyable. I am a Queen devotee and hoped that the 'Queen' Evening wouldn't be too bad - alas it was. The 'Abba' production showed that there are very capable singers - the 'Queen' production was simply too ambitious and, as a fellow fan observed, 'After the second murder, I called Quincy, MD. to arrange the autopsies ...' Raul and the crew led the 'Sail Away' singing to great effect - it was energetic and well received, confirming that the 'Queen' production had been too ambitious. Guest Lecturers were good - Sue Walsh and Alan Oliver. The latter is a more academic presenter who would get you through your exams, but who is a little too academic for cruise entertainment. Sue Walsh is a very enthusiastic bird watcher, ringer, conservation volunteer - her enthusiasm for her subject shines through, even though she some times became carried away and talked about the subject matter of the next 2-3 slides, leaving a few 'Err, ums ...' until she recovered from realising that she had just spent a couple of minutes covering the content of the new slide! Sue was very happy to talk to passengers outside the lecture stints and to share photos and information from her Tablet. Very enjoyable. Shore Excursions: We booked quite late so several excursions were fully booked - no problem for us since this cruise was to visit destinations that the previous cruise company had cancelled over Xmas 2015 and New Year. We made our own way in each port and encountered no problems. Courtesy buses were available, albeit stipulated on a couple of occasions as being for those passengers with mobility difficulties. In practice, these passengers were given priority and then it was 'first come, first served' for everyone else. It was particularly nice not to have to pay for the Courtesy buses - a nice gesture that CMV and the Port Authorities deserve credit for providing. Julie, the Customer Services Manager. was high profile during the Shore Excursions process, and her cheerful, warm Lancashire voice was a delight. Her update announcement at Gibraltar - 'Ladies and Gentlemen, it's not cloudy - I've just been down at the quayside - I'm from Lancashire and I know rain - it's absolutely lashing it down so DO, please take your coats and umbrellas' was very well received. Some passengers felt that Magellan could have stayed longer at some ports - a matter of personal choice. My wife and I were unable to go ashore at Lisbon because we had picked up the coughing sickness that someone had kindly brought aboard. Those who did remarked on the queues at the local pharmacy to purchase paracetamol etc. Disembarkation: This is probably the weakest element. The baggage collection from cabins on the previous night was very smooth, albeit slightly noisy as cabin crew began the portering about midnight and cabins had to be vacated by 07:00 the next morning. 07:00 and lots of passengers, carrying hand luggage, scrabbling for lifts and then restaurant/bistro space was all a wee bit chaotic. Breakfast was over by 09:00 and there was then up to 2 hours wait for disembarkation. Seats were at a premium (if all else fails, aim for the Magellan Show Lounge - it's dark and a wee bit cold but you can sit comfortably). Toilets were at an even bigger premium as the (already limited by original design) public WCs were closed down for cleaning and maintenance - lots of frustrated, ageing working class males, roaming the decks whilst describing their impending incontinence is not a happy spectacle. I found a working toilet at my 6th attempt - this is not good enough and let the previous high organisational performance slip. London Cruise Terminal does not have enough baggage trolleys for the 1250 passengers so people had to queue for a trolley; then queue to leave the terminal; then queue to reach the Shuttle Buses to return to the Long Stay Car Park which was heaving because of the arrival of new passengers for the Norwegian Fjords Cruise. If you watch Rugby and wonder why players are not allowed to carry suitcases into the scrum, you will have a picture of the organisation under strain ... The organisers were run off their feet getting exiting passengers away and coping with new arrivals whilst a succession of taxis and private care were dropping new passengers off at the Cruise Terminal. After vacating our cabin at 07:00 and being called for disembarkation at 11:00, it was almost midday when we left the Cruise Terminal and 12:40 before arrival the Long Stay Car Park - quite a fraught process overall. There needs to be more trolleys and more frequent Shuttle Bus journeys to free up bottle necks. Summary: I recommend prefacing any review with 'Looking at the price we paid' before making criticisms. I heard several comments from fellow passengers that 'The food is not as good as xyz cruises and it's not available round the clock' etc. We paid £52 per person per day (and we could have saved £5 per person per day by choosing a cheaper cabin) for 14 nights cruising, with 6 ports of call over 4000+ nautical miles on a full board basis with free entertainment provided. Our budget pre-cruise hotel cost us £35 per person for accommodation only! The cruise was well organised, staffed by a friendly and competent crew who provided great service and who made us feel like people rather than cabin numbers. CMV promise 3.5 star service but get closer to 4 star - they could provide more of the pampering, more choice of menu items, fluffier towels etc but not at the prices they charge. I was very apprehensive about the booking after I had read the reviews. My experience has been very positive - a good, value-for-money, decent holiday that was better than CMV indicated. My wife and I have already booked our next cruise on the Magellan (Norway on 17th April 2016 - just about time to get the holiday washing dry before we meet up with the Captain and Crew again); we are really looking forward to the experience! Read Less
14 Helpful Votes
Sail Date: March 2016
We have recently returned from a cruise from TILBURY to the Canary Is. Lisbon Gib and Madeira on the Magellen. All up, I suppose the whole thing prob cost about £1000pp to include upgraded inside cabin, drinks package, parking at Tilbury, ... Read More
We have recently returned from a cruise from TILBURY to the Canary Is. Lisbon Gib and Madeira on the Magellen. All up, I suppose the whole thing prob cost about £1000pp to include upgraded inside cabin, drinks package, parking at Tilbury, tips etc. We had on offer: a child free enviroment, four meals a day, three served at a table, bedroom and bathroom cleaned, transported to various countries/ locations, shows every night, entertainment pool side, quizzes, bars galore, lectures, a library , fabulous friendly helpful staff, a great fun Captain and a wonderful selection of people to pal up with or not depending on your choice. So if anyone can tell me better value for money - I'll book it! Thoroughly enjoyed our time on board!! Read Less
22 Helpful Votes
Sail Date: March 2016
We're do I start to payed just over 650 each for a large inside cabin crew which was spotless our cabin girl elana was great cabin number 7092 so a good start to holiday ok the magellan is a old lady of the sea which gives you her ... Read More
We're do I start to payed just over 650 each for a large inside cabin crew which was spotless our cabin girl elana was great cabin number 7092 so a good start to holiday ok the magellan is a old lady of the sea which gives you her lots of charm. as for the food it was realy very good the waiters and the chefs and we're first time class. The entertainment industry run by Johnathan and his team work in endless to entertain you plus a classical duo guest guest comedian and and opera singer and speakers and there was always something to do. We met at some lovely to people who and there were a few tears on the last day. On a negative note the passengers are a little on the older generation side which is nothing wrong with that but did a lot of complaining about silly little things instead of of looking for a the good things. Then there is was the young at heart that were having a good time whatever. Anyway thats it thank you to all the crew and to cruise and maritime a realy excellent cruise and I forgot to mention the drinks and package which is really good value for money even if if you're only a average drinker served by the hard working bar and restaurant waiting for staff Read Less
30 Helpful Votes
Sail Date: March 2016
I will not re-state the title because we had a wnderful cruise. The food was excellent, the crew were excellent and the entertainment was excellent. The itinerary was as expected and enjoyable. The weather was as expected and ... Read More
I will not re-state the title because we had a wnderful cruise. The food was excellent, the crew were excellent and the entertainment was excellent. The itinerary was as expected and enjoyable. The weather was as expected and changeable. If we had just pulled out into mid-Atlantic and gone round in circles, I would not have complained. The evening buffets/ displays should really have been photographed not eaten. I am not a wine buff but the house wines were good and much enjoyed. Embarkation at Tilbury was good, disembarkation was a little chaotic but we got there in the end. We had a table for four (163) where the bench seats were a bit low and my wife asked for (and was given) a cushion but if this is a complaint, it is a small one. The cabin was comfotable (6150) but I would have preferred a cabin with a bit of daylight - but this was my fault not CMV's. Overall - great!! Read Less
18 Helpful Votes
Sail Date: March 2016
There was no doubt about it, the reviews we read were awful, but I think it must have been some other ship the reviews were about. As an experienced cruiser I can say that the ship was spotless, the crew delightful in every way, and the ... Read More
There was no doubt about it, the reviews we read were awful, but I think it must have been some other ship the reviews were about. As an experienced cruiser I can say that the ship was spotless, the crew delightful in every way, and the food was excellent considering the price. The drinks were an excellent price and we were glad that we did not take the package. We reached every destination on time, the 2 excursions we took were well worth the money. Our stateroom was roomy, with plenty of storage space, the lounges were good, we enjoyed the quiz, the library, full of good books. Pleasant shops, and a casino area which we did not use. The only drawback was the timing of the entertainments as it was all over by the time the second sitting had finished dinner. It might be a thought to put a classic film on in the superb theatre for the late diners. Embarking and disembarking were done with the minimum of fuss - a problem going through central London by coach but that is par for the course. I contracted an infection as did others on board, which was treated quickly and efficiently by the medical staff - many thanks. One small gripe, due to a mishap with no fault to the serving staff, a whole tray of salads was split on me, the management were reluctant in offering compensation ,though they washed my garments (which came back discoloured). Read Less
15 Helpful Votes
Sail Date: March 2016
We have been on a couple of cruises and were some what concerned when reading reviews before we travelled on 1st March from Tilbury but were very satisfied taking account of the costs and destinations travelled too. Iceland is expensive ... Read More
We have been on a couple of cruises and were some what concerned when reading reviews before we travelled on 1st March from Tilbury but were very satisfied taking account of the costs and destinations travelled too. Iceland is expensive so the cruise offered a relatively inexpensive way to travel, enjoying good food and good company as well as a good crew who were friendly, polite and accommodating. We never felt pressured into buying drinks ( they had a range of packages for alcoholic and non alcoholic drinks but also left you if you declined) similarly they did not oversell any trips or on board activities (of which there was a variety of options) - this has not always been our experience on other ships. We also felt the on board prices and tipping rate were very good. Facilities especially inside cabin was spacious and very clean. The shower was superb- lots of hot water and good pressure. Toilet did fail to flush on one day but this was rectified without fuss. Food and service in restaurants good ( only soup in evening was not always hot) but this aside we had access to hot drinks (free) from waking to late evening and we could go either to be served or help ourselves to food across the day so we didn't go hungry. We enjoyed having days at sea and felt very safe in the hands of the Captain who saw this as his priority -we did have a rough day and we felt that the way the crew informed and supported passengers was excellent. So stop worrying go with CMV and see the places they travel too at a price that won't break the bank Read Less
18 Helpful Votes
Sail Date: March 2016
I'm a seasoned cruiser and surprised even myself on the last day of the cruise when asked "which is the best cruise you have been on?" I replied "this one". The reason is simple. The itinerary. Not only did were ... Read More
I'm a seasoned cruiser and surprised even myself on the last day of the cruise when asked "which is the best cruise you have been on?" I replied "this one". The reason is simple. The itinerary. Not only did were we lucky enough to see one of the best showings of the Northern Lights, we received a free cabin upgrade, fabulous weather, had brilliant table guests at dinner, saw a whale swim alongside in the North Atlantic and we won the bingo! Topped off with a superb price, decent (though not amazing) food, enjoyable entertainment, lovely attentive staff and a spacious and immaculately kept cabin. This cruise is about value for money. You don't need a huge, fancy, glitzy ship when you are not going to be on board the whole time. The trips organised by Cruise & Maritime were superb. You always pay more when booking on board but I think it's worth every penny. Much less hassle and excellent guides. The Orkneys was our surprise of the trip, absolutely incredible history at Skara Brae. DO NOT MISS IT!!! Thanks to CMV and all their staff for a brilliant holiday. Read Less
24 Helpful Votes
Sail Date: March 2016
This was our first cruise so we have nothing to compare it with but were a bit wary given some of the bad reviews this ship and company get. Tilbury is an odd port and probably needed refurbishment 40 years ago, it still does and after ... Read More
This was our first cruise so we have nothing to compare it with but were a bit wary given some of the bad reviews this ship and company get. Tilbury is an odd port and probably needed refurbishment 40 years ago, it still does and after a bit of chaos at the long term car park the embarkation process was very efficient. From starting the process to boarding the ship and being shown straight to our cabin was no more than 15 minutes. The meet and greet on board was good and within minutes we had dropped out hand luggage off and were free to explore. The ship is not huge, which appealed to us. Everything was immaculate and there was constant cleaning and polishing going on throughout the entire voyage, along with window cleaning and painting whenever the ship was in port. There are staff dispensing anti-bac at all times in every place food is served. There were various activities for most sea days, quizzes, art, a choir and entertainment. We didn't go to much of the 'on stage' entertainment as it wasn't our style (singing and dancing) but there is also an excellent resident pianist who plays regularly in one of the smaller bars and a fantastic piano and violin duet who played 3 or 4 times a day in one of the other bars, they were stunning. Other people enjoyed the main entertainment so there was a variety of styles to suit taste. The guest cabaret (comedy and music) was very old hat, Frank Spencer impressions and lots of jokes around impotence, some people found him funny, he was a better singer than comedian. Some of the guest lectures were interesting, a bit more variety would have been good. The food was very good, always a choice of self serve or restaurant. While occasionally the soup wasn't hot there was always a good choice, it was always well presented and served with a smile. I am veggie and was always well catered for with a choice of menu. While the breakfast staff were not always overly cheerful or interactive the evening dinner service was good humoured, professional and always served with beaming smiles. Our waiter, Thant, remembered our particular likes and dislikes and was always ready to change anything that wasn't to someone's liking (eg blue cheese on the cheese and biscuits) and remembered this for next time. Portion sizes were very good, not excessive but more than adequate. Lunch was 3 courses, though staff were also happy to just do the soup if requested, 3 courses were not compulsory (!) dinner was a minimum of 5 courses with fresh pizza available 12-6 and afternoon tea 3.30-4.30 plus late night snacks handed around in all bars around 11/11.30. I'm sure no-one could possibly go hungry. Drinks are very reasonable, there is a drinks package at £17pp per night but bar prices are normal, fairly cheap, pub prices. Wine packages are offered a few days into the trip for those who don't want the full drinks package. We just bought drinks as we went along and had a very reasonable bill at the end of the trip. Shore excursions are expensive, in most places we just did our own thing. Amsterdam was an easy walk from port to city centre and there were buses for the less mobile. In the Faroe Islands we did a trip which was good but at £37 expensive for 2.5 hours. In Iceland we did our own thing, there was a port shuttle available at £12 but a local bus is £6 return and went every 20 minutes. In Orkney there was a free shuttle provided locally and we were greeted by Tourist Info staff, the whole town was geared up for our visit (even the local vicar was sat in the Cathedral on his laptop in case anyone wanted a chat, there were welcome signs in shops) and we were "piped off' by a bagpipe and drum band. Disembarkment was a little chaotic but not unreasonable for getting 1,200 people and their luggage off a ship. The staff were very friendly, the Captain informative and also funny. We had one pretty rough sea day as we left Iceland when most activities were cancelled and we were catching wine glasses and fellow passengers as they slid around the ship. Listening to some fellow passengers whinging and wining as we left the ship it was hard to believe we had been on the same cruise, while I'm sure there will have been some genuine mishaps or problems some people just seemed to be looking for problems "there wasn't even a mint on our pillow at night" was one person's moan about why he would never use CMV again... Read Less
21 Helpful Votes
Sail Date: March 2016
Our 2nd cruise with CMV, the 1st was on the Marco Polo. This ship is bigger but not too big. It seems as dated as the MP but is still comfortable enough. This cruise was to Iceland (for overnight), taking in Amsterdam, Faroes Islands, and ... Read More
Our 2nd cruise with CMV, the 1st was on the Marco Polo. This ship is bigger but not too big. It seems as dated as the MP but is still comfortable enough. This cruise was to Iceland (for overnight), taking in Amsterdam, Faroes Islands, and Kirkwall in Orkney. Amsterdam, I am convinced, is put on the schedule as a refuelling and re-provisioning stop. Must be cheaper to refuel in Holland than UK, why else would the stop be for only half a day? (Tip: many excursions can be booked cheaper with local tour operators, either online or when getting off the ship - Canal cruise for example). The ship itself is comfortable. We were upgrade from deck 5 to deck 7 when out tickets came through and that was a great bonus. Outside superior twin - queen size bed. The crew work hard to keep the ship clean and tidy, so no complaints there. What was annoying was only half of the lifts were in use, and a lot of passengers had mobility issues, so there were times when lifts were very congested. The staircases were the steepest and had the narrowest treads that I have ever seen on a ship. We used the buffet restaurant for breakfast, lunch and occasionally, afternoon tea. The food was typical buffet fare, with an egg/omelette station in the morning, and a pizza station/carvery lunchtime. Finding a table, when its busy, can be a bit of hassle, especially as some passengers seem to be reluctant to socialise, and make it plain they do not want strangers sitting in the spare seats at 'their' table. We dined in the Waldorf in the evenings and the food was very good. Portions seemed small, but after 5 courses we realised that if they had been larger then we would have been over-stuffed. The waiter we had, Joe, was excellent. Very attentive, helpful, and good fun without being 'in your face'. Want an extra ice-cream - no problem. Changed your mind when you see the main course? - no problem. we even enjoyed the dressing up for dinner (a first for us). All in all it was a very enjoyable experience. As is often the case on ships, there never seems to be enough seats in the bars, or rather the bars you want to be in at that precise moment. Especially true after the 2nd sitting in the evening. Prices in the bars are pretty good. There is a drinks package (£17 per person per day - must apply to whole party). We also discovered that there is a 'coffee' package available (£24.99 for 20 coffees - usually price £1.80 each). We like a cappuccino so took this offer, but be warned - only the Captains Club Bar seemed to be able to make a decent one. The Entertainment! Well, they say you can't please everyone, and that is true here. There is the usual daytime/evening fare of quizzes,game shows and silly games (bean bag bowls) to take part in. These are run by young people who seem not to understand the likes of many of the mature passengers and end up talking down to them. Its a bit like Hi-De-Hi on the high seas, but without the imagination. Then there are the guest acts. These are much better, one was a comedian who was famous on ITV in the 1970's. He was still pretty good, even if showing his age. There was a very good pianist and an equally good violinist playing at various places on the ship. Then we have the Show Team. The best I can say for them was they were enthusiastic. Sadly they looked like they were barely out of stage school. Choreography was poor, dancer's balance was poor, and the routines looked like they were made up in the school playground. This was a shame, as we watched two shows, one based upon ABBA and he other on the 1960's. But they put energy into everything. The saving grace was the "Magellan Orchestra", a 6-piece group who were brilliant. Last and sadly in my opinion, least, we have the singers. John (also the cruise director), Brett, and Raul. Not the Three Tenors, nor even the Three Fivers. Of the three, Raul was probably the best. Certainly when on his own he could pull off some nice sounds as long as he stuck to the songs that suited him. Brett was just a bit too Girlie for my liking, and sung everything in a voice that makes Katherine Jenkins sound butch. Yes he was that bad. And even worse when hosting the games/quizzes ("i'm not really sure how you pronounce PRONOUNCE"). And then John. As cruise director he should stick to organising and not participating. He was full of himself. He sang backing to Raul's "Memories are made of this" so loud that he drowned Raul. His vocal range was poor and he often missed words out, hit bum notes, and constantly kept up banter with his fellow singers during the intro/instrumental breaks, sharing jokes with them, rather than the audience. And the duo - Excelsior. Arrrgh! He played keyboards (they also had a backing track so that was pointless) and she murdered songs. Every song, whether rock, latin, or ballad, was delivered in a monotone voice. I've made it sound bad, but there were some good moments in the entertainment, just not enough of them. The Casino. This is located next to The Captains Club Bar. There is one Roulette Wheel and one card table and loads of slot machines. These are open to the general walkway between Captain Club and the other bars/internet area/Jade Spa and the stairs down to Waldorf. This means there is no atmosphere whatsoever, made worse by the two croupiers who never smile, never speak and just look like they would rather be somewhere else. Another thing that lets CMV and the Magellan down, is the organisation side of things. Embarkation went fine. Could not fault it. Arrived at our given time slot. Got signed in, given cruise card, taken on board, all within about 10 minutes. Perfect. Lifeboat Drill. I pray they never have to carry this out for real. What a shambles. Disembarkation wasn't too bad. Passengers are asked to be out of their cabins by 7:00. There is a choice. You can take your own bags ashore and therefore disembark at the earliest moment. Bags can be left in Scotts Bar at your own risk while you have breakfast. Or you wait your turn while they call passengers by luggage label colour. Then its collect your cases and follow the signs. Trouble is, everyone just wants to get off as soon as possible, so any slight hold up (they called the "coach to Victoria" passenger ahead of another group because the car park was getting blocked, and that annoyed a lot of impatient passengers. Trying to find out anything about the ports visited, unless booked on a ships tour, is like pulling teeth, either they do not know, or they are reluctant to help. Anyway, I know this might all sound a little negative, but my wife and I really did enjoy our cruise. The ship was clean, the cabin comfortable, the food good, we went to places that we wanted to go to, and we met some great people. Overall it was good value for money. Read Less
48 Helpful Votes
Sail Date: February 2016
On arriving at Tilbury for our in search of the Northern light cruise, our cases were taken porter, into the boarding area, within minutes called to board Magellan, on board quickly. Escorted to our cabin, this was a first well done CMV, ... Read More
On arriving at Tilbury for our in search of the Northern light cruise, our cases were taken porter, into the boarding area, within minutes called to board Magellan, on board quickly. Escorted to our cabin, this was a first well done CMV, cases outside waiting. M&M luggage label missing, reported to reception, flippant receptionist told us to claim on insurance, CMV does not take responsibility for luggage!!!!. On going into cabin, smell of diesel over powering, could not get in until ship sailed. When Magellan refuelled, diesel smelled appeared again and again. What brain of Britain decided to put A/C and heating controls in the ceiling is beyond comprehension. We paid for a outside cabin with a window, however the window was filthy dirty from the Amazon cruise and was not cleaned in our 14 days aboard, would have booked an inside cabin. Lack of lifts, some sections had 4 lifts only 2 working, you had to wait forever to get a lift. Walking up the stairs was like climbing a mountain, so steep, still the exercise was good. The entertainment was awful, dancers who could not keep time, singers that sang out of tune and screeched, but they thought they were fantastic, a drag act that took the micky out of a female that had lost her first husband, outrageous. Leaving the ship in port, the gangway had to be negotiated with extreme care, in some ports you had to bend so low, if you did not suffer from back problems you may now. Gangways held by rope, and very rickety, how people in wheel chairs managed God knows. In general the staff were fantastic, helpful and friendly, dining in the Kensington restaurant was fine, made better by the four other fantastic people we dinned with. Shore excursions are outrageously expensive. when we disembarked from Magellan, we spoke to a supervisor in the baggage hall regarding the missing luggage label, and was told some one took a liking to that label, but if it turns up I will post it to you. Read Less
11 Helpful Votes
Sail Date: February 2016
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After ... Read More
Our embarkation was at Amsterdam Cruise Terminal, very nice terminal at walking distance of centre of Amsterdam in comparison to the Tilbury terminal which was located in an industrial area 40 km from London. Well done Amsterdam!! After a quick registration we were escorted to our cabin. Specious cabin with a double bed window and a lot of storage space. Our dinner was served at the Waldorf restaurant, good quality food and TOP service by our waiters Ashley and Ivan. We used our breakfast at Raffels buffet restaurant, the varierty of the food was excellent. A lot of fresh fruits. Restaurant can become crouwded due to people who remain sited after they have finished their breakfast, lunch or tee due to the cold weather. Reception staff was not very friendly and lost ?? a form for a refund request on our account statement. The saying "how colder the destination the older the passengers" was correct, we felt that we (age 46 & 55) were bringing down the avarage age on board. In relation to the destination of the cruise "North Cape" we were shocked about the high number of disabled people on board. During the evacuation drill we were the only ones waiting at the lifeboats for a long time. The lifts could not handle the high amount of olderly people. Read Less
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

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